Fujitsu Basic Post-Warranty 1 Year 24x7 for M4097D
Contents
1. Computer Products of America Inc reserves the right to modify at any time without prior notice these statements our products their performance specifications availability price and warranty postwarranty and service programs Fujitsu and the Fujitsu logo are registered trademarks and The Possibilities are Infinite is a trademark of Fujitsu Limited ScanCare and ScanAid are trademarks of Fujitsu Computer Products of America Inc All other trademarks are the property of their respective owners Printed in the U S A DS33101109 rer2. Fujitsu Technical Assistance Center 800 626 4686 TAC is available Monday Friday excluding holidays 5 a m to 5 p m PST On site Service On site repair service includes spare parts labor and travel for verified hardware failures Select Next Business Day NBD 4 hour or 24 7 Response time contract prices vary Service is available across the United States except certain Hawaiian Islands and areas of Alaska On site service is performed by a Fujitsu Authorized Field Service Engineer FAFSE either a Fujitsu employee or pro fessionally trained Authorized Service Provider Service will be provided between 8 a m and 5 p m local time Monday through Friday excluding holidays On site service outside the hours specified above may be available for rates and terms then in effect Outside of PM events on site visits do not include preventative maintenance maintenance training consumables and cleaning materials troubleshooting of software configuration applications or set up Cleaning Event Each year of Basic service comes with a single cleaning event performed by a Fujitsu Authorized Field Service Engineer FAFSE or a professionally trained Autho rized Service Provider A FAFSE schedules an on site visit to thoroughly clean the scanner replacement consumables not included This service will be provided during normal busi ness hours at a time to be mutually agreed upon between the FAFSE and Customer within 2 weeks o
3. f initiation Obtaining Service In the event of a hardware failure Technical Assistance Center TAC will assist the Customer in resolving the problem over the telephone Customer must provide TAC with the product model number part number serial number and a description of the problem Customer may be asked to run some simple self diagnostic tests and report the resulting status and error code messages This will assist TAC in determining if the problem is the scanner or another component of Customer s system and if the problem can be resolved over the telephone After TAC verifies a hardware problem a service call will be initiated A service technician will be dispatched to the product loca tion to perform repair service if there are no security safety or physical requirements that would restrict the service technician s access to the product Basic service Program Description Response Time Next Business Day A FAFSE will arrive on site by the Services Not Covered Service does not include the following end of the next business day following the TAC verified hardware failure e Electrical work external to the product repair or replacement of product or increased service time required due to casualty accident damage acts of God transportation missing parts neglect misuse or abuse operator error failure of proper management or supervision unsuitable physical operating environment use of supplies or acce
4. rating systems or applications software reconstruction of date operational procedures due to any sort of failure to implement the most current software releases Warranty Fujitsu warrants that all services will be performed in a profes sional manner See Fujitsu Service Terms and Conditions Please refer to the Limited Warranty and Service Guide for full details of all service programs and warranty at www ImagingService com About Fujitsu Computer Products of America Inc Fujitsu Computer Products of America Inc a subsidiary of Fujitsu Ltd is an established leader in the Document Imaging industry delivering innovative scanning solutions and services that enable our customers to solve critical business productivity issues and streamline operations We provide cutting edge document capture and workflow solutions for business and personal environments backed by a comprehensive portfolio of service and support programs Fujitsu Computer Products of America Inc cO http us fujitsu com fcpa 1250 East Arques Avenue Sunnyvale CA 94085 5401 FU ITSU 800 626 4686 408 746 7000 info fcpa fujitsu com 2009 Fujitsu Computer Products of America Inc All rights reserved All statements herein are valid only in the U S for U S residents are based on normal operating conditions are provided for informational purposes only and are not intended to create any implied warranty of merchantability or fitness for a particular purpose Fujitsu
5. ssories not approved by FCPA or its Authorized Service Provider Response Time 4 hour To better serve the needs of customers with business critical scanning applications 4 hour Response Time is available for Fujitsu scanners nationwide Please contact your service sales representative for coverage If this option is purchased our goal is to have a FAFSE on site within 4 business hours following the TAC verified hardware failure e Service in connection with the installation discontinuance or removal Response Time 24 7 For the ultimate level of service the 24 7 Response of the product Time option ensures that on site service is available 24 hours a day 7 days a week excluding Holidays and will be performed within 4 business hours fol e Any service and or parts replacement resulting from fraud tampering lowing a TAC verified hardware failure misuse or the uses of counterfeit components assemblies or modules Term The term of this service offering shall be one year from the date of e Accessories or missing parts supplies consumables and expendable service purchase with activation card and or receipt of signed FCPA Service items or problems caused by those items identified as being the user s Contract Quotation or Purchase Order responsibility in the Periodic Routine Maintenance chapter of the User s Manual nor does it cover relocation services systems engineering services programming reinstallation of user ope
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