Cisco CON-SMBS-CISCO871
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1. Services Routers sco 1700 Series Modular Access Routers sco 1800 Series Integrated Services Routers sco 2600 Series Multiservice Platforms sco 2800 Series Integrated Services Routers sco ASA 5505 Adaptive Security Appliance sco ASA 5510 Adaptive Security Appliance sco ASA 5520 Adaptive Security Appliance Security Firewall Products sco PIX 501 Security Appliance sco PIX 506 Firewall sco PIX 515 Firewall sco Aironet 340 Access Points Wireless Products sco Aironet 350 Access Points sco Aironet 1000 Series sco Aironet 1100 Series sco Aironet 1200 Series sco Aironet 1300 Series 999O2929O9O90 929290 GOON 92090 9 9090 99902909090 909090909090 09 sco Aironet 1400 Series Data Sheet Simple Efficient Online Management and Troubleshooting Software The Cisco Smart Foundation portal provides SMBs with a secure portfolio of tools that can help them efficiently perform many of the activities needed to install configure and troubleshoot covered Cisco networking devices The online portal provides fast access 24 hours a day 365 days a year to the resources SMBs need to keep the network and the business running smoothly The Cisco Smart Foundation portal includes the following capabilities Access and administer Cisco SMB Smart Foundation contracts Access and manage device inventory Set up manage configure or troubleshoot products Easily add devices to the network and quickly assign a2. Ahoafi CISCO Data Sheet Deliver by Cisco Device Coverage 2 Hour 4 Hour NBD Replacement Cisco SMARTnet Service Fully LUEUET Ee Services Mission Critical Cisco Smart Care Service Cisco Smart Foundation Service Importance of Network Important Responsive Proactive Managed Service Needs Deliver by Cisco Device Coverage NBD Replacement Deliver by Partner Network Level Coverage NBD Replacement Cisco Smart Foundation Service Protecting Your Network Investment and Your Business In today s interconnected business environment customer satisfaction employee productivity and business profitability are all increasingly dependent on the business network Designed specifically to meet the needs of smaller networks Cisco Smart Foundation Service provides the easy cost effective network support small and medium sized businesses SMBs need to help ensure operational reliability contain costs and protect the Cisco network investment When Network Downtime Is Not an Option Turn to Cisco Smart Foundation Service Today s SMBs are often just as dependent on network applications as large enterprises and just as vulnerable to the lost productivity and profitability that can result from a network outage But unlike large corporations SMBs rarely have a full scale IT staff with specialized knowledge about network solutions or extra IT budget to devote to enterprise scale netw
3. e Network Experts at Cisco You can confer with Cisco TAC engineers in a way that is most convenient and useful for you including e mail telephone and Web based collaboration with support available in local languages Access levels vary by country Please contact your account representative for access details for your area The Replacement Hardware You Need When and Where You Need It When you need fast access to replacement hardware Cisco Smart Foundation Service provides next business day advance replacement where available and otherwise same day ship For more information consult a Cisco account manager or authorized Cisco reseller or review the Service Availability Matrix at http tools cisco com apidc sam search search do for a complete listing of local delivery options Table 2 shows devices supported by the Cisco Smart Foundation Service Table 2 Cisco Smart Foundation Service Supported Devices Switches sco Catalyst Express 500 Series Switches sco Catalyst 2900 XL Series Switches sco Catalyst 2940 Series Switches sco Catalyst 2950 Series Switches sco Catalyst 2960 Series Switches sco Catalyst 2970 Series Switches sco Catalyst 3500 XL Series Switches sco Catalyst 3550 Series Switches sco Catalyst 3560 Series Switches sco Catalyst 3750 Series Switches sco Catalyst 4503 Switch sco 0800 Integrated Services SOHO Routers sco 800BB Integrated Services sco 800TRAD Integrated Services sco SB100 Integrated
4. n IP address Recover passwords using password recovery wizard Access tools and resources that can assist in identifying and resolving a problem Retrieve instructional documents on basic network configuration scenarios Open a service request online Access operating system software bug fixes A Comprehensive Service Portfolio Cisco Smart Foundation Service is one of a family of Cisco Smart Services for Small and Medium Business Offering a choice of responsive and proactive services to complement your internal IT support capabilities and meet your network needs Cisco Smart Services for Small and Medium Business include Cisco Smart Care Service Cisco SMARTnet Service and Cisco Smart Foundation Service These services are smart based on their relevancy to the business requirements of a small or medium organization like yours They are part of a broader Cisco Services portfolio Ordering Cisco Smart Foundation Service may be purchased through a Cisco certified partner To find a partner visit http tools cisco com WWChannels LOCATR openBasicSearch do Why Cisco Services Cisco Services make networks applications and the people who use them work better together Today the network is a strategic platform in a world that demands better integration between people information and ideas The network works better when services together with products create solutions aligned with business needs and opportunities For More Inf
5. ork support services Now you have another option Cisco Smart Foundation Service Designed for businesses with data only networks fewer than 250 network users 50 or fewer network devices and an IT staff with limited network expertise Cisco Smart Foundation Service offers excellent essential support with entry level affordability Delivered by Cisco this service program provides an easy affordable way to helo SMBs quickly resolve routine issues that might arise when using Cisco SMB class products Cisco Smart Foundation Service Table 1 combines the following Essential network support with clear nontechnical tools and resources Step by step guidance from Cisco SMB Technical Assistance Center TAC engineers who have been specially trained to work and communicate with SMB IT personnel who often do not have extensive Cisco networking expertise Next business day hardware replacement and software bug fixes if required Affordable network support with an annual fee lower than the cost of even a single uncovered service transaction Table 1 Cisco Smart Foundation Service Components 8 x 5 x next business day NBD Cisco Smart Foundation Service Select SMB class data products Operating system software updates for bug fixes Business hours 8 am 5 p m access to special SMB TAC access levels vary by region Full access using Cisco Smart Foundation portal Data Sheet Fast Access to th
6. ormation For more information about Cisco Smart Foundation Service visit www cisco com go smartfoundation or contact your local account representative For more information about other types of Cisco Services to maintain and optimize your network including technology specific and remote management services visit www cisco com go supportservices Data Sheet Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark a 1 e San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19 USA Singapore 068912 1101 CH Amsterdam C l S C O www cisco com www cisco com The Netherlands m Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2007 Cisco Systems Inc All rights reserved CCVP the Cisco logo and Welcome to the Human Network are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of BO cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco S
7. ystems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0710R Printed in the USA BWD4551 SFDS 11 07
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