Siemens L30280-D622-B579
Contents
1. Thanks to its modular scalable client server architecture this solution ensures optimum matching to our customers individual com munication requirements Open standards integration into existing DP and telecoms environments universal access to messag es via a PC and telephone and protected ac cess with user ID and password via ISDN LAN and the Intranet Internet guarantee safeguarded investment for the future You can choose services user packages various types of DP integration and software only solutions or certified complete systems to Suit your requirements So we can supply the right solution customized to any need from a small entry level version to net worked communication solutions OpenScape Xpressions is mobile and makes people mobile For example a sepa rate mailbox can be set up for each of your employees New messages are not only sig naled on the PC they will if required also be signaled on any telephone at a worksta tion or ona mobile phone You can then call up your messages on your PC in the office at home or in your hotel The Home Office system also runs smoothly if the teleworker has access to company resources at all times This is not a problem with Open Scape Xpressions With the supplementary fax on demand feature your customers have round the clock access to information such as current prices product data and market and weather forecasts A service that will allow shrewd organi2. max 40 channels per PC max 280 per distributed system Number of channels for audio conferencing 150 200 channels when using 8 core computers Access to user mailbox Telephone access to PC client access to Voice mail Fax mail E mail Voice mail Fax mail E mail Supported services Supported desktop clients supported Netscape Communicator 7 1 Internet Explorer 6 5 und 7 0 Microsoft Outlook XP 2003 2007 Microsoft Outlook Express V5 5 V6 0 OpenScape Xpressions Communications Client OpenScape Xpressions Web Assistant E mail integration with Microsoft Exchange MS Exchange 2003 or Exchange 2007 E mail integration with Lotus Notes Domino e Lotus Notes Domino R6 0 6 5 1 6 5 3 6 5 4 Lotus Notes Domino R7 0 7 01 7 02 e Lotus Notes R8 0 E mail gateways SAP R 3 from 4 5b via SAPconnect SMTP mail OpenScape Xpressions V6 Directory integration via LDAP Connector Customer Directory SMS Short Message Service mail client including special characters i 7 Max number of users mailboxes Primergy Distributed System E mail in case of replication 600 Voice mail 4 000 20 000 Unified Messaging voice mail fax mail SMS 2 000 10 000 Max number of messages per user Dependent on HDD not strictly limited Max message memory per mailbox Dependent on HDD not strictly limited User languages on telephone and display V6 German English UK English US French French Canada It
3. PIN _ Change Voice Mail System Active voice mail system Referral extension Extension number Mailbox options User prompts Playback volume default 5 epg pai Caller options M Callers can leave urgent messages PHONEMAIL gt Programmable short cuts Edit ke a Remaining time until automatic logout 572 I T BD Internet 7 x Remote administration OpenScape Xpressions can be remotely administered via the ISDN LAN Intranet In ternet Various tools such as Remote Access Service RAS from MS Windows 2003 HIS PA SIRA or PC Anywhere can be employed to do this Networking Several OpenScape Xpressions can be net worked via ISDN and LAN TCP IP is used as the transport protocol As an essential re quirement for this OpenScape Xpressions must be incorporated via Domain Name Service DNS in the LAN Voice mail networking via VPIM AMIS or PhoneMail LDN via Connect Server are pos sible analog e g to Siemens VMS or Pho neMail is also possible on a project specific basis LDAP Connector LDAP interface support for data exchange with X 500 systems e g MetaDirectory PBX integration OpenScape Xpressions can be connected to the following PBXs HiPath 4000 HiPath 3000 HiPath 8000 OpenScape Voice Realitis DX Other non Siemens PBXs on a project specific basis Configuration is scalable from 2 channels So to 300 channels Sp in keeping with the r
4. and is immediately available when the user logs in again The user data is backed up on the server A web browser is sufficient in order to call up the web client This allows the web client to be used immediately on every computer on the Intranet Administration Web Assistant The following menus with extensive func tionalities are available for you to choose from Personal user data Voice mail system Menu for configuring forwarding Notification Distribution Fax forms Time profiles Recordings Default output devices Mail tracking The Web Assistant supports you in a variety of ways Whether for instance you want to change your user language select a fax cov er sheet set deputies use an audio file as an announcement set up mixed distribu tion lists or set Message Waiting signaling on aservice specific basis Simple switching functions such as the creation of time con trolled call forwarding destinations various announcements during or outside of busi ness hours by DTMF selection during an announcement are just as easily realized Operation of the Web Assistant is self ex planatory If there are any unanswered questions you can also use the extensive online help y Siemens Web Assistant Microsoft Internet Explorer Datei Bearbeiten Ansicht Favoriten Extras System administration System journal All send and receive operations of all users set up in OpenScape Xpressions are stored
5. e mail system is based on the SMTP standard Simple Mail Transfer Protocol E mails can be sent and received using IMAP4 clients suchas Netscape Communicator Outlook XP 2003 2007 and Outlook Ex press or the proprietary OpenScape Xpressions Communication client specializ ing in fax functionality Automatic user specific import of Internet mails stored ona POP3 server of your Internet provider is also offered You can control the timetable cen trally and so minimize your connection costs Provider costs can be optimized if you activate deferred sending of all e mails High priority e mails will still be sent imme diately Audio conferencing Outlook and Notes support invitations to voice conferences Implementation can be actively supported via the web client If doc uments must be exchanged application sharing this can take place in parallel via web conferencing These types of confer ence can also be supplemented on both sides by instant messaging chat Available with connections to HiPath 3000 HiPath 4000 or HiPath 8000 OpenScape Voice Short Message Service SMS Via an SMS box that can be connected to OpenScape Xpressions or via direct dial ing with a service provider the cost effec tive direct transmission of SMS messages to GSM 900 1800 networks e g D1 and D2 mobile telephones is possible GSM 1800 only via SMS box With OpenScape Xpres sions standard clients such as MS Ex change Outlook or Inter
6. the temporary announcement of the day which is valid until midnight of the same day choose between nine personal an nouncement texts Users can assign these announcement texts to the follow ing call situations depending on the time of day alternative announcement used for internal and external callers announcement for internal callers announcement for external callers announcement when busy If you have not activated a personal an nouncement the system announce ment is used as the default and callers can then leave a message e Use the predefined assignment of an nouncements to particular situations Central announcement Alongside the personal greeting an nouncements it is also possible to set up central announcements valid for all users Group mailbox Several people can use a common mailbox This enhances group availability and simpli fies the answering of queries Automated Attendant The Automated Attendant function Is pro vided to improve availability for customers After listening to the greeting and list of op tions available a caller can either select an other contact set up a direct telephone connection to the selected contact or con nect the call to the operator In house Internet e mail Companies can use the e mail functionality of OpenScape Xpressions independently of other e mail systems e g MS Exchange or Lotus Notes for in house and Internet mail The
7. A button is available for convenient SMS dispatch A transmit window is presented in which you only need to enter the required text The program takes care of the address syntax If a mobile radio number has been entered in the Outlook directories this will be pre assigned automatically in the send window Voice fax forms Voice and fax messages are identified by their own symbols for improved clarity The new forms become active when the mes Sages are opened The viewers are integrat ed in the case of faxes for instance you are given a direct overview over several pages if necessary and can selectively display a page and process the message When for warding or answering you can use a toolbox with the most important components for commenting Voice messages can be con veniently listened to thanks to integrated players and recorders and suitable com ments can be appended prior to answering DP integration OpenScape Xpressions can also be linked into your organization s existing infrastruc ture and will meet all requirements placed on an innovative communication solution Efficient integration in MS Exchange e Lotus Notes and SAP R 3 is available Other e mail systems can be connected on the basis of an SMTP integration Integrated Messaging with MS Exchange Lotus Notes With this package MS Exchange Lotus Notes users can receive and send all their messages voice fax e mail SMS in their famili
8. Information OpenScape Xpressions Advanced Unified Messaging Your personal communication center pen mINnde fn ms eae ae k as T i i i j OMMUNICATION TO a The smooth flow of information flexibility and speed have become decisive success factors for modern competitive organiza tions To be flexible and fast it is also impor tant for communication within the organization and especially with customers and suppliers to function smoothly OpenScape Xpressions is a solution de signed to improve internal and external communication OpenScape Xpressions supports users in the day to day exchange of voice fax and e mail information And users can be located virtually any where Thanks to flexible accessing they can reach OpenScape Xpressions via a telephone or PC in the office from home as a teleworker for instance or while out and about on business trips visiting cus tomers etc Groups of people who mainly communicate by mobile phone can be noti fied through the Short Message Service SMS when new messages arrive they can have SMS messages sent to their mobile phone and access all voice fax and e mail messages So OpenScape Xpressions pro vides a flexible solution for all the organiza tion s user groups OpenScape Xpressions combines the ser vices Voice mail Fax mail E mail and SMS ona single Windows 2003 or 2008 server to create a unified messaging system
9. Message status Messages can now also be marked confi dential urgent and with the annotation to be dispatched at a later date A confidential message cannot be forwarded via tele phone by the recipient This is however possible via an e mail client In the inbox menu urgent messages are placed at the beginning of the second message group af ter declined messages and confirmations of receipt or can be moved via the Rules Wiz ard into the specific Xpressions folder Ac knowledgement from the recipient can also be requested through indication of whether the message has been received read or de leted Announcements personal company announcements Time dependent announcements can be set up by the mailbox owner on the PC In ternal announcements external announce ments announcements when busy announcements outside business hours or an alternative greeting are differentiated Personal announcements have the follow ing dependency alternative greetings take priority independent of the time of day If busy the busy announcement is always played also independent of the time of day The time of day activation applies for all other types of announcement The skipping of announcements can only be prevented from the PC A temporary announcement of the day takes priority alternative an nouncements are used from midnight on wards Notification function In addition to setting the mailbox LED for one or more parties
10. P OpenScape Xpressions V6 0 Unified Messaging Server mm BOX h SS LEM TENEAN 4 Lotus Notes 6 0 6 5 7 8 E Mail Server LP Technical Data Connection to Number of channels per server distributed system at Hicom 300 HiPath 4000 Number of channels per server to Hicom 150 E HiPath 3000 Number of channels per server using IP connectivity G 711 For G 729 HiPath 3000 from V5 0 with CorNet N HiPath 4000 from V2 0 with CorNet NQ HiPath 4000 from V3 0 with CorNet IP HiPath 8000 OpenScape Voice from V2 2 with SIP HiPath DX with CorNet NQ Hicom 150 E H with functionality of Xpressions V4 0 Hicom 300 E H with functionality of Xpressions V4 0 HiPath 3000 before V5 with functionality of Xpressions V4 0 HiPath 4000 V1 with functionality of Xpressions V4 0 HiPath 8000 before 2 2 with functionality of Xpressions V4 0 Project specific other PBX DSS1 QSIG Customer LAN TCP IP 100 BaseT Project specific released are these connectivities e Cisco CallManager 5 and 6 SIP Alcatel OmniPCX Enterprise ISDN Nortel CSE 1000 ISDN Avaya S8300 SIP Up to 60 300 channel ports of which Max 60 300 Voice Max 60 300 Fax Up to 60 channels ports of which Max 60 voice Max 60 fax HiPath 4000 max 30 channels per PC max 300 per distributed system HiPath 8000 OpenScape Voice max 60 channels per PC max 300 per distributed system
11. PC e g via a pop up window or URL by means of a mailbox lamp ona digital Hicom telephone and via SMS on a mobile phone Users can each freely configure the notifica tion on a service specific basis matching it to their personal communication needs Speed dialing address book central personal All services are based on unique addressing Each destination address can be individual ly assigned a speed dialing number to make it easier to enter addresses Address entries can be administered centrally in Open Scape Xpressions and so are available to all users Each user is also able to maintain a personal address book in their PC client Number redial If an attempt to set up a connection fails number redial is activated automatically In the fax mail service the period between in dividual dialing attempts and the number of dialing attempts can be set by the adminis trator Postmaster mailbox Any incoming message that is incorrectly addressed is automatically forwarded to a postmaster mailbox over flow This en sures that no messages are lost in Open Scape Xpressions Call detail recording All necessary information in particular the party s number is transferred to the Hicom HiPath system from where it is included in Hicom s call detail recording data All send and receive procedures of all users set up in OpenScape Xpressions are also stored in the OpenScape Xpressions system jour nal Fault usermana
12. Xpressions can control the following media when a new message is received telephone user outcall pager or SMS for GSM based mobiles only GSM900 and GSM1800 networks Mobile reachability Administrators can set up a mobile reach ability option within a region A special command is defined for this Mailbox own ers then define a station number at which they can be reached under the answering machine options in their mailbox This op tion must be offered to callers with the per sonal announcement In addition call forwarding can be activated externally OpenScape Xpressions Web Assistant The Web Assistant grants web access to the user s mailbox to modify user settings or check the inbox The following menus with extensive func tionalities are among those available for you to choose from Mail client with inbox CTI journal if configured Sent items Create new message Enquiry search function Personal settings OpenScape web client The web client is a server based CTI solution for the Intranet Software installation and configuration is performed centrally on the server User specific journal data and set tings are also saved on the server This elim inates the need for workstation installation that is normally required for clients This en sures fast and convenient distribution via the Intranet Even if the user s computer is switched off all journal data relevant for that user remains stored on the server
13. alian Spanish American Spanish From V6 R1 also Dutch Portuguese Portuguese Brazil Turkish Russian Japanese No display Max number of individual distribution its perser a OOS Mox number of addresses per dstbuontist 99 Max number of announsementsperuser dD Processor Intel only Minimum Intel Pentium III 1 GHz Upgrades Standard Intel Pentium IV 2 GHz High End Intel Pentium IV gt 2 GHz Minimum Standard 2 048 MB 128 MB for gt 2P 128 MB for Exchange 2 MB per TTS channel 100 MB per installed voice 2 048 MB for audio conferencing 1 048 MB for OpenScape web client High End gt 2 048 MB Hard disk for 4 GB or more with 1 GB FAT rest NTFS Minimum 4 GB in the event of upgrading Additional hard disk for data backup Standard 2 x 100 GB IDE or SCSI High End n x 9 18 36 72 GB RAID5 LAN card Ethernet 10BT 100BT V 24 COM port Additional V 24 board possibly necessary from 2nd COM service modem if necessary MWI modem PCI slots for voice fax interface boards Minimum 2 Standard from V2 0 Standard 3 Maximum 5 Operating system 32 bit Windows 2003 Server R2 Windows XP Professional SP2 Windows 2003 Enterprise Server R2 SP2 Windows 2008 Enterprise Server Hardware requirements PC client Processor Minimum Windows 2000 Pentium IV 1 300 MHz Windows XP Pentium IV 1 300 MHz e Windows Vista Pentium Recommended gt 3 0 GHz RAM Minimum 512 MB Recommended
14. andscape Optimized versions are available for MS Exchange Lotus Notes and SAP R 3 see DP integration Fax mail and fax applications Users each have a personal cross service mailbox with their own DID number for sending and receiving fax messages This mailbox is password protected against un authorized access Receiving faxes Fax messages addressed to a user s fax number are stored in that user s mailbox where they are available for retrieval or pro cessing Automatic fax tone detection If call forwarding has been activated on the workstation telephone calls are checked by OpenScape Xpressions for fax service in keeping with the typical functionality of an alog telephone fax combination devices and where applicable changed over to re ceiving a fax message Deputizing arrangements Each received message can be automatical ly sent to another user to ensure that no messages go unprocessed when people are on vacation for instance Fax viewer editor Received fax messages can be shown on the PC using a standard fax viewer editor for TIFF or JPEG format and further processed Output to a LAN printer Received fax messages do not have to be printed out on a fax machine they can be output at any time on a LAN printer This can significantly reduce the number of fax machines needed in the organization Output of e mails as fax Received e mails incl convertible attach ments can be output as a fax on any
15. ape Xpressions mailbox on your PC you can select your voice message and also feed it out via for example the in tegrated loudspeaker Replying to forwarding messages After listening to a message you can delete it Save it or process it For example you can speak the reply to an internal party s inquiry in that person s mailbox without having to dial the number again or set up a direct connection to the internal or external send er The message can also be forwarded to other mailbox owners with a comment ap pended Messages with comments can also be passed on with additional comments ap pended This functionality is available to you on the telephone and PC Sending messages Toa single recipient You can forward a spoken message to another user s mailbox This can be done at any location round the clock e To distribution lists You can set up personal distribution lists on your PC and then send messages to specific groups of recipients Each distri bution list can contain up to 99 directory numbers Central distribution lists can also be set up for all mailbox owners Creating messages A voice message can be accepted and sent not only on the telephone but also on the PC Personal announcements Central announcements Personal announcement greeting Mailbox owners can each speak their personal name announcement If they do not the dialed party s number will be output as the default You can also use
16. ar e mail environment Mobile users also have the option of accessing all mes sages while out and about and for exam ple of having e mails read out using text to speech The message statuses are fully synchronized This means that if a message is deleted on the desktop it will no longer be available for telephone retrieval Or if a message is listened to on the telephone it will be identified on the desktop as having been read and the mailbox lamp on the workstation telephone will be extin guished The user data can be automatically replicated from MS Exchange Lotus Notes to OpenScape Xpressions This ensures uniform administration under MS Ex change Lotus Notes OpenScape Xpres sions is linked to MS Exchange via a connector by default Linking into Lotus Notes is on the Lotus Notes client principle meeting the high level security standards of Lotus Notes True Unified Messaging with MS Exchange Lotus Notes True Unified Messaging or Single Message Store enables a reduction in the redundant data storage inbox replication of integrat ed messaging In the case of integrated messaging e mails are copied from the e mail data server to the Xpressions system making them available for telephone queries or the Xpressions Web Assistant Conversely voice mails and fax messages are transferred from Xpressions to the e mail server so that they can be accessed via a Standard e mail client such as Outlook for example This repli
17. box limits have been reached Callers who do not want to leave a message but wish to talk to someone directly can set up a phone con nection to a deputy or to the exchange without having to call again Different an nouncements can be recorded for different redirection situations The temporary an nouncement of the day is valid until mid night of the same day For mailbox owners Entry of the OpenScape Xpressions access number is followed by a prompting an nouncement Users have to enter their per sonal number and a password to listen to new messages voice fax e mail send messages etc Password All messages saved are password protected This password can be modified by the user at any time If an incorrect password is en tered repeatedly OpenScape Xpressions will break off the connection and for out side callers set up a connection to the ex change Receiving messages You determine whether in your absence callers only hear an advisory text advisory function or can leave a message after the announcement answering machine func tion In the case of new messages the sys tem can be configured to make these available to you at a URL address Visual and acoustic signaling On digital terminals with a display new messages are signaled visually by lighting of the mailbox lamp and on lifting the handset by an announcement After the user has pressed the mailbox key the dis play of the digital telephone conn
18. cation does not apply when using the Single Message Store fea ture and thereby the required doubled memory location on the Xpressions server for all replicated data The TRUE UM Con nector enables telephone queries to access MS Exchange 2003 2007 and Lotus Domi no R6 R7 and Lotus R8 inbox SAP R 3 link OpenScape Xpressions employs the stan dardized SAP connect interface and has been certified by the company SAP AG Within your familiar SAP R 3 user interface you also have the option of sending faxes and SMSs and receiving faxes and voice mails Field service employees can also be notified of new messages while out and about and for example have received e mails read out text to speech Message handling takes place separately in both sys tems within the framework of the possibili ties offered by SAP connect This means there is no full synchronization COMPLEMENTARY SOFTWARE BAPI CERTIFIED Cross service features Broadcasting A message can be passed on to a pre de fined number of recipients in what ever ser vices are preferred Accessing your messages anywhere and any time You can access your own password protect ed mailbox and hence all received messag es voice mail fax mail e mail at any time regardless of location and platform using a telephone Intranet Internet or via the OpenScape Xpressions Web Assistant Message Waiting Indication New messages can be signaled both on the
19. ected to Hicom 300 E 300 or HiPath 4000 indicates the arrival of a message in OpenScape Xpressions With analog and digital telephones without a display you only have an acoustic indica tion Messages can be retrieved via the Standard access to the user s own mailbox User outcall You can arrange to be notified through SMS when new messages arrive This can be freely configured by each user on an indi vidual service basis So depending on your requirements you will receive a short mes Sage on your mobile phone for voice mail fax mail and e mail These settings can be changed at any time from the telephone or conveniently using the Web Administration Client Listening to messages By dialing your mailbox you can listen to stored messages on the telephone wherev er you are and whenever you want You can also go forward or back within a message or pause OpenScape Xpressions can distinguish both the different services such as e voice mail e fax mail e mail and the following message queues messages which could not be sent due to a broken phone connection e g when using a mobile phone e received messages or messages which could not be delivered e new messages e messages already listened to e messages that will be sent when the connection to OpenScape Xpressions has been concluded If there are several messages you can skip forward and backward to find a specific message In your OpenSc
20. equirements For large configurations it is possible to set up distributed or net worked systems The CorNet N NQ protocol was implemented to ensure optimum incor poration in Hicom systems For example you save channels to OpenScape Xpres sions because when connecting to other users from voice mail the call processing function is transferred directly to Hicom And your voice mail user prompting is im proved through additional display texts on your digital workstation telephone Alternatively you can utilize the IP connec tion to HiPath 4000 or the SIP connection to HiPath 8000 OpenScape Voice HiPath 4000 ab V3 0 Corporate LAN IP CorNet IP Ethernet 4 4 OpenScape Xpressions V6 0 Unified Messaging Server EE Bann Memmi NYE CorNet N SMS Box HiPath 3000 5000 Configuration overview Hicom 150 E 150 H Telephone Systems HiPath 3000 5000 Rio Hicom 300 300 E 300 H ISDN GSM HiPath 4000 3 STMD Internet KS SE So S2M x CorNet N lt CorNetN NQ HiPath 4000 V3 or higher TANEN NNN NY amp SMS d z lg Lotus Notes 6 0 6 5 7 8 S Outlook XP 2003 2007 MS Exchange 2003 2007 E Mail Server Unified messaging with Exchange and Lotus Notes Som So CorNet N NQ WD Ly I fDi HiPath 8000 HiPath 8000 SI
21. fax machine This means you ll always be kept informed even while you re out and about Archiving Incoming fax messages containing for ex ample important organizational data are not only sent to the original recipient a copy of these messages can also be filed in a separate mailbox for central archiving with an external application for instance Sending faxes e Fax cover sheet and logo A fax cover sheet and logo can be used on an individual user basis when faxes are sent Fragmented fax transmission If transmission is interrupted it will be resumed on the interrupted page Resumption of transmission can be indi cated by a configurable notice e Sending from an MS Office application Fax messages can be generated and sent directly from an MS Office application such as MS Word for Windows MS PowerPoint etc e Scheduled transmission Users can specify the period for sending faxes using the priority levels standard medium and high The same periods are assigned to the priorities centrally for all users Fax on demand Fax documents stored in OpenScape Xpressions are ready for retrieval as re quired These documents each have a per manently assigned number A document is transmitted by dialing this number from a fax machine The connection costs with this type of transmission are borne by the caller Voice mail The OpenScape Xpressions voice mail ap plication offers every user the possibility of recei
22. gement Errors during on going operation can be re ported to the HiPath 4000 HDMS User data can be configured via HiPath User Manage ment Low cost telephoning via a mobile phone Mobile phone users can dial their mailbox and arrange to be connected to another partner They can use more favorable tele phone charge rates for example in corpo rate networks MyXpressions Folder Each user can create a separate inbox folder called MyXpressions in the e mail system Specific messages which fulfil the defined conditions can be accumulated and copied via The Rules Wizard This advantage be comes apparent particularly when dialing from the telephone because this folder is now available as the first inbox and not all messages are arranged sequentially This enables the filtering of important messages and ensures shorter response times New and read messages are differentiated in this folder Name dialing In addition to dialing a user via their num ber the user can alternatively be identified by their name in the case of guest and direct access Entry is performed via the letters on the telephone keypad Once Xpressions has detected either a minimum number of en tered digits or that entry has been complet ed matching names are searched for in the existing data Up to 6 options can be offered the follow ing can be activated via an additional key Users are then displayed in ascending order of telephone numbers
23. gt 1 024 MB LAN card Ethernet 10BT 100BT Operating system recommended Windows XP Professional from SP2 Windows Vista Business or Enterprise Outlook recommended Outlook XP SP2 Outlook 2003 Outlook 2007 Sound card Microphone Headphones Optional accessories Copyright Siemens Enterprise Communications GmbH amp Co KG Siemens Enterprise Communications GmbH amp Co KG is a Trademark Licensee of Siemens AG Hofmannstr 51 D 80200 Munchen 03 2009 Reference No A31002 S2360 D100 1 7629 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as descri bed or which may change as a result of further Commun ication for the open minded development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Subject to availability Right of modification reserved OpenScape OpenStage and HiPath Siemens Enterprise Communications are registrated trademarks of Siemens Enterprise Commu www siemens com open nications GmbH amp Co KG All other brand product and ser vice names are trademarks or registrated trademarks of their respective owners Printed in Germany
24. in this database For data protection rea sons this journal can only be read by autho rized persons We can offer you the implementation of a report generator for individual evaluations on a project specific basis You can specify the selection criteria yourself evaluation period database fields etc Primarily resource or user related re ports can be generated through access to OpenScape Xpressions database tables Possible subjects of these evaluations in clude call charge evaluation individual call verification server capacity utilization and service monitoring 10 predefined reports are currently available with OpenScape Xpressions and can be used in combina tion with Crystal Report Line monitor This serves to display messages relating to status performance diagnosis etc for the entire OpenScape Xpressions system It is also possible to configure individual Open Scape Xpressions modules Grr O A G Pam Perm OB BR LI 3 Adresse a https 1 95 41 4 cqi_bin webassistant login v Wechseln zu Links Use istan he mig sil interface p Pi a gt Address book gt Mail Client be Y Personal settings User data Voice mail system Forward Access menu Notification Rainer Saul 4 B mmt b m eet Voice mail system settings i dr Logout Help A Groups Fax forms Time profiles Recordings Default output devices Mail tracking SIEMENS Change
25. net browsers allow SMS messages containing up to 160 charac ters including special characters to be sent easily and conveniently opticlient The directory numbers left in the message can be selected on the mobile and immedi ately dialed If the mobile has been switched off the message will be stored by the carrier for up to 48 hours No additional charges are incurred by the recipient The Short Message Service is also used for signaling new messages This can be set on an individual user and service specific basis on a web site or by telephone see Web As sistant OpenScape Xpressions optiClient Extension The following functions are available for PC oriented users make calls receive calls and utilize more complex functions such as phone conferences all from your preferred workplace optiClient Extensions support e simple maintenance of private contacts in the contacts list e making a call via the teambar link to an external adress book using LDAP for example e integration of optiClient function in Outlook or Lotus Notes clients optiClient is used as a client on the Xpres sions Server This means that additional functions can be made available via Xpres sions These include documenting successful unsuccessful calls independently of optiClient the Xpressions based Presence function providing information about the avail ability of other users Short message SMS dispatch
26. ving storing and forwarding voice messages and replying to them and adding a comment This interface is available from a telephone or PC Fax and e mail messages can also be output via voice mail Faxes can be forwarded to a printer for instance or sent to any fax machine And it is possible to have e mails read out text to speech User prompting Acoustic prompts support you in the han dling of all functions You can call up de tailed additional information via the Help function When using a digital terminal con nected to Hicom 300 E 300 300 H or HiPath 4000 you will be informed about the indi vidual steps via the display in addition to the spoken user prompts For the functions named on a project specific basis you can choose between German UK or US English French Canadian French Italian Portu guese Brazilian Portuguese Latin Ameri can Spanish Turkish Russian or Dutch user prompting for each user In these languag es the user prompting system is compara ble to the Hicom PhoneMail or Hicom 300 VMS interface Users can configure their in terfaces via the administration level if this is available in the system For external and internal callers When you are absent in a meeting ona business trip or on vacation etc you have the option of redirecting calls to your mail box Callers will hear your personal an nouncement and after a signal tone can leave a message This also applies if the user s mail
27. zations to save money or even earn some Benefits and cost effectiveness The communication solution with Open Scape Xpressions permits the shared use of voice fax SMS and e mail thereby greatly improving universal 24 hr accessi bility Chiefly responsible for the extended bene fits are e Efficient control of field service person nel and increased mobility through interworking of the communication me dia voice fax e mail and SMS e Improved customer service due to an ex panded range of offered information and services Saving hardware components for the dif ferent services Reduced costs for administration main tenance etc Services Unified Messaging Unified Messaging means the integration of the services voice fax e mail and SMS All personal messages are available for re trieval in a user mailbox Internet oriented functionality allows you access on the PC with all IMAP4 clients such as Netscape Communicator or Outlook XP 2003 2007 So you don t have to give up your familiar user interface When out and about you control your mailbox very easily using the telephone Unified Messaging is particularly attractive for organizations that have not had an e mail system before They save having to make this separate investment without hav ing to go without an efficient e mail com ponent with Internet capability The services are also easy to integrate in your existing communications l
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