Acomdata Ondago SHD120UFAPE-54 Hard Drive
Contents
1. and in the text field type C and then click Next 12 You will then see the message Windows is now ready to install the best driver for the USB Human Interface oY eae Device Click Next 13 You will be prompted to insert your Windows 98 Second Edition CD Figure 6 Insert your Windows 98SE CD into the CD drive and then click Next Insert Disk x FIGURE 6 14 Once the installation is complete in the Add New Hardware Wizard you see the message Windows has fin ished installing the software Click Finish 15 Your computer should detect the Drive and you should see a new hard drive icon with a new drive letter under My Computer Windows Explorer 35 Ay Windows How about Jack or Sid You know I ve always kinda liked Tommy Naming Your Ondago Now that your Drive has been connected and mounted to your operating system you may want to give ita name to distinguish it from other stor age devices connected to your computer If you are going to re format the Drive go to Re Formatting the Drive now you will have the opportunity to name the Drive during the formatting setup process PC Users 1 Double click on My Computer 2 In the My Computer window click on the Drive icon 3 In the File menu select Properties 4 Under the General tab of the Properties window type a name in the text field beside the Drive icon Mac2. acomdatia 2 asomdata IMPORTANT 1 Retain the bill of sale from the purchase of your AcomData product A copy of the bill of sale is needed in the event that you require warranty service 2 Please write the Model and Serial numbers of your AcomData product in the spaces provided below The Model and Serial numbers are printed on the UPC label affixed to the bottom of the box They are also printed on the label affixed to the Drive s metal case underneath the rubber sleeve You will need the Model and Serial numbers when you register your AcomData product and in the event that the product requires service See Obtaining Service for Your AcomData Product for more information Product Name AcomData Ondago Portable Hard Drive Model Number Serial Number Date of Purchase Name of Reseller osomdata CONTENTS VPM POM RAIN Uses ssecssscasstivccessicddecsereccsnsscesecssousasecessecccsvascaeseooesasenratesonts 1 AcomData Contact Information ssssscssssssscscseseseseseseeers 4 Wetcome AcomData ONGAGG sszssecisssscasscoscsasesscscuasacedessesviscccussctinssusreveccudededesescatovcaxtassies 5 Product Registration for Warranty Coverage sssssseseessees 7 Online Registr tiONs isisisi Mail in Registration PRECAUTIONS sicisissetsssosesstvcccdecsassvessascsnrsnscreddvessosscestacorecscsdvaveedecstase Package CONTCIS nsnnpnonnnai 9 Optional ACCeSsSorieS ssesses
3. Users 1 Locate the Drive icon on your computer s Desktop 2 Click and hold the mouse button on the icon s label until it is highlighted 3 Type in a name and press Return 36 Re Formatting the Drive FORMATTING A HARD DRIVE ERASES ALL DATA STORED ON THE DRIVE BEFORE YOU FORMAT THE DRIVE BE SURE TO SAVE A COPY OF ANY FILES YOU WISH TO KEEP TO ANOTHER STORAGE DEVICE Your AcomData Ondago Drive was formatted at the factory with the FAT32 file system This makes the Drive both PC and Mac compatible right out of the box and allows you to share files between platforms If you plan to use your Drive only on a Mac or only on a PC you should consider re formatting the Drive with one of the more advanced file systems that may be available to you Formatting Options for PC Users If you are running Windows 2000 or XP and you do not plan to use the Drive on a Mac or Windows 95 or Me consider re formatting your Drive with the NTFS file system NTFS provides several advantages over FAT32 including better security and support for files larger than 4 GB NTFS is not compatible with Windows 98SE and Me Formatting Options for Mac Users If you plan to use the Drive only on a Mac consider re for matting your Drive with the Mac OS Extended file system Formatting Options for Cross Platform Compatibility If you ever need to re format your Drive and you need both PC and Mac compatibility you have two options 1 Format t
4. binary method As long as the drive displays the correct number of bytes approximately you are getting the drive s full capacity The reason we say that the number of bytes will be approximate is because operating systems reserve a small amount of disk space for their own purposes The actual amount may vary depending on the operating system Q Can use my AcomData Drive to copy an operating system from one computer to another A You cannot transfer an installed operating system to another computer or hard drive simply by copying the operating system s files In order to install an operating system you ll need to follow the manufacturer s installation procedure If you wish to transfer the contents of one startup disk to another you will first need to properly install the operating system on the target drive You can then use your AcomData Drive to copy over your files except the operating system If you use your AcomData drive as a backup device and you use the Backup operation in Retrospect Express it is possible to back up the entire contents of your computer s startup disk including the operating system and all associated files If your computer s startup disk becomes unresponsive you can restore the entire disk from your AcomData Drive See the Help menu in Retrospect Express for more information Q Does AcomData provide data recovery services A AcomData does not provide data recovery services 50 Troubleshoo
5. com Once you enter the site click on the Product Registration button and follow the instructions on screen Advantages of Online Registration 1 It s fast free and your product is registered immediately 2 Free unlimited online technical support 3 You get your own personalized support page e download software updates e access all online support services e view all of your registered AcomData products manage your personal profile 4 If you need warranty service arranging product returns is faster and easier if you registered online Mail in Registration You may also register via mail by filling out and returning the Registration Card included in the package When registering your AcomData product you will need the Model and Serial numbers Both are printed on the UPC label y affixed to the bottom of the box and on the label affixed to the metal Drive case underneath the silicone rubber sleeve s l Precautions C Failure to follow the precautions below may result in damage to the device loss of data and voiding of the warranty If using your AcomData product as a general purpose storage device as opposed to a backup device AcomData strongly recommends that you backup the files stored on the device AcomData is not responsible for data loss or corruption nor will AcomData perform recovery of lost data or files e Do not open the device or attempt to disassemble or modify it If the device is mal
6. icon in the Mac OS Startup Disk The disk from which a computer loads its operat ing system at startup 56 One Year Limited Warranty AcomData warrants this product the Product against defects in material or workmanship as follows 1 LABOR For a period of one 1 year from the original date of purchase from AcomData or its local representative supplier AcomData will repair defective Product or at its option replace with a new or recertified product at no charge After this 1 year period you must pay for all labor charges 2 PARTS For a period of one 1 year from the original date of purchase from AcomData or its local representative supplier AcomData will supply at no charge new or rebuilt replacement parts in exchange for defective parts of this Product Any replacement parts will be warranted for the remainder of the original warranty period or ninety 90 days from installation by AcomData All exchanged parts replaced under this warranty will become the property of AcomData This warranty only covers the hardware components packaged with the Product This warranty does not cover 1 any software contained in or included with the Product any such software is provided as is Please refer to any documentation included with the software for your rights and obliga tions with respect to the software 2 any consumables such as batteries supplied with this product 3 cosmetic damages 4 damag
7. it 2 Go to Edit gt Copy 3 Double click the Drive icon to open it 4 If you want to copy the file or folder to a specific folder on the Drive double click that folder to open it 5 Go to Edit gt Paste The file or folder will copy over Mac Users 1 Highlight the file or folder that you want to copy by click ing on it but do not release the mouse button 2 While keeping the mouse button pressed drag the high lighted file or folder to the Drive icon or to a specific folder on the Drive 3 Release the mouse button The file or folder will copy over ae ae A Windows How to Safely Dismount amp Disconnect the Drive NEVER DISCONNECT THE DRIVE WITHOUT DISMOUNTING IT FIRST YOU MAY LOSE DATA OR DAMAGE THE DRIVE When a device such as a hard drive is mounted to a com puter that means the computer has detected the device and established a communications link with it When you dismount a device the communications link is severed and the computer can no longer access it PC Users 1 In the system tray at the bottom of your screen click the safely remove icon the icon with the green arrow On Windows 98SE and Me a rectangle will appear with the name of the Drive followed by the drive letter On Windows 2000 and XP you will see the alert message Safely Remove or Stop followed by the drive letter Select the AcomData Drive After a few seconds Windows will g
8. moe ae ed JN FW Option 3 Using the 6 pin to 4 pin FireWire cable and the USB cable 4 pin FireWire connections do not supply power You can power the Drive using the supplied USB cable The FireWire con nection will transmit the data the USB connections will supply power only A Plug the 4 pin connector of the FireWire cable into a 4 pin FireWire port on your com puter Plug the 6 pin connector into one of the FireWire ports on your Ondago Drive mini USB connector Plug the mini USB connector into the mini USB port on the Drive Plug the USB type A connec tors into USB ports on your computer or USB hub Proceed to Mounting a FireWire Connected Drive ea El p 7 6 pin FireWire _ connector USB type A connectors VAN 4 pin FireWire 0 g connector FW Option 4 Using the 6 pin to 4 pin FireWire cable and the optional PS2 USB power adapter 4 pin FireWire connections do not supply power If your com puter is equipped with a PS2 port you can use the optional PS2 USB power adapter sold separately to power the Drive Plug the 4 pin connector of the FireWire cable into a 4 pin FireWire port on your 6 pin FireWire computer _ connector Plug
9. on and wait for the icon to reappear Right click on the drive letter and select Format In the Format window verify the Drive s capacity it should be close to the stated capacity of your Drive in megabytes Under Format type select Full everything else should be left at the default setting In the Label field under Other options you may assign a name to the Drive You should give the drive a unique name that will allow you to easily distinguish it from other hard drives or storage devices The name you assign is limited to 8 characters and no symbols are allowed Click Start The following warning message will appear This device is either a hard disk or a large removable disk Formatting it will destroy all files currently on the drive Are you sure you want to format this drive If no data was previously written to the Drive or you already backed up the data you wish to keep click OK If you see a warning from an antivirus program click Exclude 7 When formatting is complete you will be asked to runa thorough Scandisk Periodically running Scandisk is a part of regular hard drive maintenance If you do not wish to run Scandisk at this time close the Format window Ar Formatting the Drive in Mac OS X Disable any anti virus software you may have running in the background 2 Launch the Disk Utility application Applications folder gt Utilities folder gt Disk Utility The Disk Utility wi
10. the 6 pin connector into one of the FireWire f ports on the Drive Insert the small plug of the PS2 USB power adapter into the Drive s Power Port aa M 4 Plug the PS2 connector into u In a PS2 port on your comput er Leave the USB connector free The PS2 connector has an auxiliary port for con J necting another PS2 device to your computer Once the connections are properly made the Drive will power up and the Power Data Indicator will illuminate N w 4 pin FireWire connector 4 0 Proceed to Mounting a FireWire Connected Drive a ee FW Option 5 Using the 6 pin to 4 pin FireWire cable and the optional AC adapter 4 pin FireWire connections do not supply power You can use the optional AC adapter to power the Drive 1 Plug the 4 pin connector of the FireWire cable into a 4 pin OR FireWire port on your com 6 pin FireWire _ connector 4 pin puter 2 Plug the 6 pin connector into one of the FireWire ports on the Drive 3 Insert the small plug of the AC adapter into the Drive s Power Port 4 Plug the AC adapter into an AC outlet Once the connections are properly made the Drive will power up and the Power Data Indicator will illuminate _ Proceed to Mounting a FireWi
11. the mini USB connector into the mini USB port on the Drive ji mini USB 2 Plug the primary USB type A 7 connector connector into a USB port on your computer preferably a USB 2 0 port Leave the sec ondary USB type A connector free 3 Insert the small plug of the PS2 USB power adapter into the Drive s Power Port 4 Plug the PS2 connector into a 7 PS2 port on your computer Leave the USB connector free The PS2 connector has an auxiliary port for connecting another PS2 device to your computer Once all connections are made the Drive will power up and the Power Data Indicator will illumi nate Primary USB type A a connector e 0 Proceed to Mounting a USB Connected Drive Mounting a USB Connected Drive Mac Users Once the Drive has been properly connected and powered on it should mount to your Desktop Windows 2000 XP Users Once the Drive has been properly connected and powered on you should see a new hard drive icon with a new drive letter in My Computer Windows Explorer Windows Me Users Once the Drive has been properly connected and powered on you should see a new hard drive icon with a new drive letter in My Computer Windows Explorer If this is not the case you will need to update your Windows Me To get the latest update go to www microsoft com and click on the Windows Update link W
12. ation with the fewest number of connections a Plug either end of the FireWire cable into a 6 pin FireWire port on your computer 2 Plug the other end of the FireWire cable into one of the FireWire ports on your Ondago Drive It does not matter which WW FireWire port you use Once the connections are properly made the Drive will power up and the Power Data Indicator will illuminate Proceed to Mounting a FireWire Connected Drive Sy ZA a i D FW Option 2 Using the 6 pin to 6 pin FireWire cable and the optional AC adapter You may want to use this option if you have access to an AC outlet but you don t have your laptop s AC adapter on hand to power your computer and you don t want to use your laptop s battery power to also run the Drive Plug either end of the FireWire cable into a 6 pin FireWire port on your computer Plug the other end of the FireWire cable into one of the FireWire ports on your Ondago Drive It does not matter which FireWire port you use 3 Insert the small plug of the AC adapter into the Drive s Power Port 4 Plug the AC adapter into an AC outlet Once the connections are properly made the Drive will power up and the Power Data Indicator will illuminate N Proceed to Mounting a FireWire Connected Drive
13. cessories See How to Purchase Accessories next page M o loo CI PS2 USB power adapter Power the Drive via a PS2 port or AC adapter get extra power via USB Run the Drive off AC power 9Q How to Purchase Accessories You can purchase accessories by contacting Customer Service at customerservice acomdata com In your e mail please include e your name e phone number e mailing address e model number or description of item e g AC adapter for Ondago Drives e quantity per item A Customer Service agent will contact you to complete the transaction Ay SysTEM REQUIREMENTS AE Power Requirements Windows s Ondago can be powered many ways directly by your com puter bus powered operation or via AC power depend ing on the data interface you use and the connections avail able with your computer AC powered operation requires the optional AC adapter sold separately See Connecting the Drive to Your Computer for instructions for the various connection options For bus powered For AC powered operation operation USB 2 0 users will need USB 2 0 users will need 2 free USB ports OR one free USB port 1 free USB port and a PS2 port FireWire users will need FireWire users will need 6 pin or 4 pin FW port 6 pin FW port OR 4 pin FW port and 2 USB ports OR 4 pin FW port and a PS2 port 1 Bus power
14. e
15. e only on Windows 2000 or XP consider re formatting the Drive using NTFS If you plan to use the Drive on a Mac OS only consider re formatting the Drive using the Mac OS Extended file system Q Does the Drive work on Windows XP Media Center Edition A At this time it is not supported Q Where are the drivers for XP 2000 and Me A They are built into the operating system However you may need to upgrade your Windows OS Q Can l use the Drive s USB 2 0 and FireWire connections at the same time A While you cannot use both interfaces at the same for data trans fers you can use the USB interface as a power connection if using SAA the FireWire interface with a 6 pin to 4 pin FireWire cable Q Can I connect the Drive to a USB or FireWire expansion card A Yes but you may need to update the software firmware for the card We recommend you check with the card s manufacturer for the latest updates Q Is the Drive compatible with Windows 95 98 First Edition or Windows NT A No Q What is the Drive s cache size A 2 Megabytes Q Can you make the Drive bootable A It is possible to use an AcomData Drive as a boot volume on Mac OS 9 and Mac OS X Follow the instructions in your Mac OS manual for the proper installation of the Mac OS If you wish to use your AcomData Drive as a boot volume make sure you install the Mac OS on the Drive before saving any data to the Drive On Windows operating systems it i
16. e to or loss of any software programs data or removable storage media 5 damage due to the Product such as but not limited to excessive heat or humidity or modifications of this Product This Warranty does not apply if the malfunction results from 1 the use of this Product in conjunction with accessories products or ancillary or periph eral equipment or where it is determined by AcomData that there is no fault with this Product itself 2 improper installation operation testing or main tenance of this Product 3 power failure or connection to improper voltage supply or 4 attempted repair by any party other than AcomData This Limited Warranty is invalid if the factory applied serial number has been altered or removed from the Product Repair or replacement as provided under this warranty is the exclusive remedy of the consumer AcomData shall not be liable for any incidental or consequential damages for breach of any expressed or implied war ranty breach of contract negligence strict liability or any other legal theory related to this product Such damages include but are not limited to loss of profits loss of data loss of use of the product or any associated equipment b down time and purchaser s time This warranty extends only to you the original purchaser It is not transfer able to any one who subsequently purchases the Product from you Proof of purchase in the form of a bill of sale which is evide
17. e your computer is running This makes portability much easier and saves you the time and hassle of shutting down and restarting your computer Let s say you use your Drive solely for data backups so the Drive only needs to run a few minutes every day but your computer is on all day If the Drive was not hot pluggable you would either have to shut down your computer every time you wanted to connect or disconnect the Drive or you would have to leave the Drive running all day unnecessarily Always dismount the Drive before disconnecting the Drive See How to Safely Dismount amp Disconnect the Drive for details Fanless Design All hard drives generate some heat as a result of normal operation Heat generation can be an issue with some hard drives which is why they often have big noisy fans The Ondago was engineered to be more efficient and to gener ate so little heat that it does not need a fan allowing us to make the drive as compact and lightweight and quiet as possible Instant On Operation In order to save weight and keep the Drive as compact as possible your Ondago Drive does not have a power switch The Drive will power up as soon as it senses sufficient current either via a bus connection or via AC power Silicone Rubber Sleeve Ondago s silicone rubber sleeve provides a measure of shock and water resistance making the Drive well suited to the rigors of life on the road While the sleeve material itself
18. ed operation via USB requires two USB ports one for data and power the other for additional power only Preferably the port you use for the data connection will be USB 2 0 compatible It makes no difference if the port you use only for additional power is USB 2 0 or USB 1 x If your computer does not have two free USB ports you can use a USB hub 2 Requires the optional PS2 USB power adapter sold separately 3 4 pin FireWire connections do not supply electrical power 4 When using a 4 pin FireWire connection it is possible to use USB connec tions two are required to power the Drive The FireWire interface will be used for data transmissions the USB connections will supply power only a2 System Requirements for PC System Requirements for Mac Microsoft Windows e Minimum 233 MHz processor Pentium Celeron AMD etc e Power Macintosh running Mac OS 9 or Mac OS X e Windows 98SE Me 2000 or XP e PushButton Backup requires e PushButton Backup requires 128 MB of RAM Mac OS x v 10 2 or later 128 MB of RAM Windows XP USB 2 0 users You must have Windows XP Service Pack 1 or later Go to Mac OS 9 Users www microsoft com and click on the Windows Update link e Mac OS 9 does not support USB 2 0 If using the USB 2 0 interface the Drive will operate at USB 1 x speeds Windows 2000 users e For FireWire connectivity Mac OS 9 requires FireWire 2 7 You must have Windows 2000 Service Pack 4 or later Go to or later If y
19. er Internet services You can protect your data against viruses by using ant virus software These programs are designed to seek out and eradicate viruses before they can cause dam age There are a number of good anti virus programs on the market for both PC and Mac Cleaning the Drive Case Always unplug all cables from the Drive before cleaning it Clean the Drive using a soft dry cloth For tough dirt dampen a soft cloth with some neutral detergent diluted in 5 to 6 parts water wipe off the dirt then wipe off the Drive with a dry cloth Do not use alcohol paint thinner or other chemicals they may damage the case surface ay ae APPENDIX Frequently Asked Questions Q Can I use my Drive on two computers at the same time A No If you connect the Drive to two computers at the same time you may damage the Drive and the computers Q Do I have to format my AcomData Drive prior to using it A No All AcomData Drives are formatted at the factory with the FAT32 file system making them compatible with all supported platforms right out of the box You can re format the Drive if you wish to use a file system other than FAT32 Q What is the difference between FAT32 and NTFS A FAT32 is an older and more compatible file system but it has certain limitations such as file size maximum 4 GB NTFS is more secure and has fewer limitations The NTFS file system can only be used on Windows 2000 and XP If you plan to use your Driv
20. functioning contact AcomData Technical Support via the Customer Support page at www acomdata com or call 909 348 0680 Pacific Time during regular business hours e Do not expose the device to rain or use it in damp or wet conditions e Never place containers of liquids on the device This can damage the device and increase the risk of electric shock short circuiting fire or personal injury e Make sure that the computer and the device are electrically grounded If the device has a three prong plug never plug the device into a two prong outlet e Do not expose the device to temperatures outside the range of 5 C to 40 C 41 F to 104 F e Do not use a third party AC adapter power cord Do not bump jar or drop the device Do not try to stand the device in a way not described in this guide Do not disconnect any cables without first dismounting the device See How to Safely Dismount amp Disconnect the Drive for details Package Contents prn to 6 pin FireWire cable H A AcomData Ondago 6 pin to 4 pin USB cable Portable Hard Drive FireWire cable Twin USB type A to mini USB Ss Ondago PushButton Backup Mail In Software CD User s Guide User s Guide Registration Card Ifyou are missing any item shown above contact Customer Service at customerservice acomdata com or call 800 470 4495 Optional Ac
21. ght click on the drive letter and select Format in the pop up menu The Format dialog box will appear 4 Under Capacity verify the Drive capacity It should be close to the stated capacity of your Drive in gigabytes 5 In the File System pop up menu select NTFS Do not select FAT32 as you cannot format the Drive using the FAT32 file system on Windows 2000 or XP 6 In the Allocation unit size pop up select Default alloca tion size 6 In the Volume label field type in a name for the Drive You should give the drive a unique name that will allow you to easily distinguish it from other hard drives or storage devices 7 The default formatting option is Full format however under Format options you can select Quick Format A Full format will take about 30 90 minutes A Quick format will take just a few minutes but will do less verifying of the Drive than a Full format will Do not check Enable Compression 8 Click Start Once the format process is complete the Drive will be ready to use N 39 Formatting the Drive in Windows 98SE or Me N Disable any anti virus software you may have running in the background Double click on the My Computer icon In the My Computer window you should see an icon and drive let ter for the AcomData Drive If you are not sure which icon represents the External Hard Drive turn off the Drive and see which icon disappears Then turn the Drive back
22. hat both opera tions are performed at the same time Examining and Repairing a Hard Drive There are a number of reasons why a hard drive may become damaged or the data may become corrupted Regular examination of your disk with a quality disk exami nation and repair utility is the best way to prevent irrepa rable disk damage and avoid data loss There are several software packages available that offer a suite of disk management utilities including defragmenta tion optimization repair erased file recovery and more How often you should perform maintenance depends on how much you use the drive Generally speaking it s a good idea to examine a disk for damage at least once a month oe Some maintenance and repair operations can take quite some time so it is wise to schedule these operations for those times when you don t need to use your computer The good news is that for the most part you won t need to tend to the computer while the software performs these operations Protect Your Data from Viruses One of the greatest threats to your data comes from viruses These nasty sounding creatures are insidious programs cre ated by malefactors Some viruses are designed to render your computer inoperable others will erase files The worst part is you may not be aware that your system has been infected until it s too late The most common way computers catch viruses is by downloading and sharing infected files via e mail and oth
23. he Drive on a PC with the FAT32 file system 2 Format the Drive on Mac OS X v 10 3 or later with the MS ye FYI DOS file system The MS DOS files system is the equiva lent of FAT32 on the PC Mac OS 10 2 Users Hard drives or drive partitions that are larger than 128 GB and formatted with the FAT32 MS DOS file system will not mount on Mac OS 10 2 through 10 2 8 If your Drive is larger than 128 GB and you are using Mac OS 10 2 you have several options to deal with this issue 1 Re format the Drive using the Mac OS Extended file system 2 Partition the Drive so that no single partition is larger than 128 GB 3 Upgrade to Mac OS 10 3 For more information go to http docs info apple com article html artnum 107483 on the Apple web site Mac OS X v 10 3 Users If you connect an NTFS formatted disk to a Mac running Mac OS X v 10 3 the computer will be able to read the Mac com patible files but you will not be able to save any data to the disk 38 Formatting the Drive in Windows 2000 or XP Disable any anti virus software you may have running in the background Double click on My Computer Explorer In the My Computer Explorer window you should see the icon and drive letter for the AcomData Drive If you are not sure which drive letter represents the AcomData Drive turn it off and see which one of the icons disappears Then turn on the Drive and wait for the drive letter to reappear 3 Ri
24. his dangerous A When in operation the Drive may feel quite warm to the touch This is normal The Drive gives me a Device cannot start Code 10 A This is a power issue Make sure your connections are secure The other possibility is that the Drive has malfunc tioned and requires service don t see my AcomData Drive in My Computer but it does appear in Device Manager Windows XP amp 2000 only A Right click on My Computer Select Manage in the pop up menu In the Computer Management window select Storage then select Disk Management In the Disk Management window you should see a list of available stor age devices Look for the Disk that has a capacity closest to your AcomData Drive Right click on the right hand box in the pop up menu select Delete Partition Once you do this it will say Online amp Unallocated Right click on the box and select Create New Partition in the pop up menu When the Partition Wizard appears select Primary Partition and click on Next You will see a default value for the AcomData Drive click Next You will then see a drive letter you can change this drive letter if you wish click Next You will then be asked to format the AcomData Drive When I try to format my Drive in Windows 2000 XP I get the message Could not complete format A This problem can occur if you are using an expansion card to connect the Drive Plug the Drive into a data port on 5 you
25. if your AcomData Drive is listed in the Apple System Profiler If the driver listed is USB Authoring Support or Toast USB Support disable this Extension s in the Extensions Manager as they can cause a conflict with the Drive When leave my computer idle for a while and come back my AcomData Drive won t work properly A The most likely cause is that your computer is going to sleep The immediate solution is to restart your computer To prevent this problem from recurring go into your Energy Saver preferences and set it to never go into Sleep mode The Drive feels warm when powered on Is this dangerous A When in operation the Drive may feel quire warm to the touch This is normal When using a USB 2 0 connection the Drive seems to be operating slower than the rated 480 Mbps A First in order to reach USB 2 0 speeds you must use a USB 2 0 compatible connection If the connection only sup ports USB 1 x the Drive will operate at USB 1 x speeds Second 480 Mbps is the maximum rate Actual data transfer rates will vary depending on a number of factors including available CPU resources an ee When I connected the Drive to my computer got the fol lowing alert message Please insert disk untitled A Your Mac is not recognizing your the Drive and the mouse cursor may actually freeze on screen If this happens hold down the Apple Control key and press the Period key You should regain co
26. ific location Advanced Click Next to continue FIGURE 2 3 When the installation is complete click Finish You should now see a new hard drive icon with a new drive letter in My Computer Windows Explorer Windows 98SE and Me Users Once the Drive has been properly connected and powered on you should see a new hard drive icon with a new drive letter in My Computer Windows Explorer If your computer cannot detect the Drive you may need to manually search for and install the driver named GPIO98 SYS If you have Windows 98 Second Edition 1394 Storage Supplement this file should be located at C WINDOWS SYSTEM IOSUBSYS GPIO98 SYS oc Connecting the Drive via USB Windows 98SE Users You will need your Windows 98SE CD and the AcomData Software CD Before connecting the Drive insert the AcomData CD into your CD drive The CD will launch automatically and the Retrospect Express start screen will appear Click Quit to exit the screen but leave the CD in the drive USB Option 1 Using the USB cable A single USB port will not supply sufficient current to power up the Drive Two USB ports are needed One port is for data and power the other is for additional power only a Plug the mini USB connector into the mini USB port on the Drive 2 Plug the primary USB type A con mini USB a nector into a USB port on your connector amp computer preferably a USB 2 0 j port 3 Plug
27. indows 98SE Users You need to install the USB 2 0 driver before you will be able to use the Drive 1 Once the Drive has been properly connected and pow ered on the Add New Hardware Wizard should appear with the message This wizard searches for new drivers for USB Composite Device Figure 3 Click Next 2 Next you will see the message What do you want Windows to do Select Search for the best driver for your device Recommended Figure 4 Then click Next 4 In the next screen select Specify a location and in the text field type C and then click Next Figure 5 a Add New Hardware Wizard FIGURE 3 Add New Hardware Wizard FIGURE 4 33 Add New Hardware Wizard FIGURE 5 5 In the next screen you will see the message Windows is now ready to install the best driver for the USB Composite Device Click Next 8 Once the installation is complete you will see the mes sage Windows has finished installing the software Click Finish 9 The wizard will then detect another new hardware device and you will see the message This wizard searches for new drivers for USB Human Interface Device Click Next 10 Next you will see the message What do you want Windows to do with two options Select Search for the best driver for your device Recommended Then click Next 11 In the next screen select Specify a location
28. ions in this guide first Then refer Q to the PushButton Backup User s Guide for information on setting up and using PushButton Backup Symbols used in this guide THIS SYMBOL ALERTS THE READER TO is THE APPLE LOGO ALERTS THE READER e A WARNING OR TO SOME VERY IMPOR amp TO IMPORTANT INFORMATION SPECIFIC TANT INFORMATION To Mac users THIS SYMBOL ALERTS THE READER TO fan Tue USB 2 0 Loco ALERTS THE F y HELPFUL TIPS AND OTHER INFORMATION F USB READER TO IMPORTANT INFORMATION THAT MAY BE USEFUL speciric TO USB 2 0 users IIR d Ay THE WINDOWS LOGO ALERTS THE O THE FIREWIRE LOGO ALERTS THE w T READER TO IMPORTANT INFORMATION READER TO IMPORTANT INFORMATION Windows specific To WINDOWS USERS n a SPECIFIC TO FIREWIRE USERS irewire A word about using two button mice When following the instructions in this guide PC users will need to use both the left and right mouse buttons While some users may reverse the functions of the buttons in this guide click means pressing the left side button right click means pressing the right side button Although Mac OS X supports two button mice this guide assumes all Mac users are using a conventional one button mouse Product Registration for Warranty Coverage Registration is required in the event that your product needs servicing See Obtaining Service for Your AcomData Product for details Online Registration You can register online at www acomdata
29. is water resistant the sleeve does not completely encase the drive and therefore it is not intended to make the Ondago Drive suitable for use in damp or wet environments Hard drives contain very sensitive electronics and should never be exposed to rain or moisture Beneath the sili cone rubber sleeve the Drive is fully enclosed in an autonomous aluminum alloy case Technical Specifications Model Fi vcsccscsscsscsssssessesssssssssessessessssssssssessssssssesssseess SHDxxxUFAPE 54 Dimensions Aale T A 3 25 x 5 28 x 0 80 E A E AS ET 82 6 x 134 1 x 20 3 e ANEI A EEE S EE ANE EROE Hi Speed USB 2 0 FireWire 400 IEEE 1394a Chassis approved recOGniZed sssssecssccseeeeseeeseeees FCC CE UL Interface transfer rate max USB 2220122 ak sxdeaceshecd e A 480 Mbps FireWire 400 oun eceescsescseccssccseccssecssccssccseceseecsccseecseeeseeeneeese 400 Mbps Data DUihe Weiss vscessesdessdeteciidassosstessessiaratstaasaniaetsensenaststacanaians Rotational SPCOC csessssssccsesccsescesteccseecsseeccsseeesseccseeesseess Latency average Seek time read typical Track to track seek time average ssssssssssssssssssssssssseree 2 0 ms Error rate nonrecoverable Power REQUIFEMENL c scsscsececsscscsscsscnscnscnscscsscesensenes 1 0A 5 VDC Ambient temperature 5 C 40 C 41 F to 104 F 90 INSTALLING THE DRIVE Please read ALL sections carefully before using the Drive Once you have completed
30. ive you a message that it is safe to remove the device Click OK The Drive will dismount You can then discon nect it N w Mac Users Drag the Drive s icon to the Trash The Drive will dismount and you can then safely disconnect it Whether you are using a Mac or PC When you shut down your computer the Drive will dis mount automatically After your computer has turned off you can safely disconnect it oe ee Maintaining Your Drive amp Safeguarding Your Data A hard drive is a very sophisticated and sensitive device that requires proper care and maintenance to ensure the longest possible life reliable operation and most importantly the integrity of your stored data Backup Your Data The single most important action you can take to safeguard your valuable data is to backup the data to another storage device There are many reasons why data stored on a hard drive can become corrupted or lost One of the most com mon causes of data loss is human error such as mistakenly deleting or overwriting a file You should backup your data on a regular basis using a quality data backup utility How often depends on how fre quently you save data to the Drive If you save data to the Drive on a daily basis then you should backup your data daily Defragmenting and Optimizing a Hard Drive A hard drive stores data on disks called platters Each platter surface is divided into concentric tracks Each track is di
31. mData Technical Support Specialist TSS will be able to help you solve most problems If the problem cannot be resolved by Tech Support your TSS will assist you in arranging for service Please read the One Year Limited Warranty for terms and conditions What you need to obtain warranty service 1 A copy of the bill of sale for your AcomData product 2 A Returned Merchandise Authorization RMA number that is assigned to your product by your TSS An RMA can only be generated if the product has been registered online at www acomdata com If your AcomData product is not registered at the time you need service you must register the product online or your TSS can register it for you Your TSS will then walk you through the process to ensure you receive prompt service DO NOT SEND A PRODUCT IN FOR SERVICE WITHOUT FIRST CONTACTING ACOMDATA TECHNICAL SUPPORT AND FOLLOWING THE INSTRUCTIONS FROM YOURTSS ACOMDATA WILL NOT ACCEPT RETURNED PRODUCTS THAT HAVE NOT BEEN ASSIGNED AN RMA NUMBER 59 Notices COPYRIGHTS Copyright 2005 AcomData All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or other wise without the prior written consent of AcomData Trademarks The AcomData name and its logos are registered trademarks of AcomData Retrospect is a registered trademark of EMC corpora
32. nce that the Product is within the warranty period must be presented to obtain warranty service When sending an AcomData Product in for service you must take the Product or deliver the Product freight prepaid to AcomData in either its original packaging or in a package that provides the Product with a degree of protection equivalent to that of the original packaging AcomData is not responsible for any damage to or loss of any programs data or other infor mation stored on any media or any part of any product serviced hereunder Be sure to remove all features parts options alterations and attachments not under warranty prior to returning the Product to AcomData AcomData is not liable for any loss or damage to these items Except to the extend prohibited by applicable law any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration of this warranty Some states do not allow the exclusion or limitation of incidental or con sequential damages or allow limitations on how long on implied warranty lasts so the above limitation or exclusions may not apply to you This war ranty gives you specific rights you may have other rights which vary from state to state 58 Obtaining Service for Your AcomData Product If you experience a problem with your Acomdata product please contact Technical Support at techsupport acomdata com or call 909 348 0680 A knowledgeable Aco
33. ndow will open with a small window at left and a larger window with a series of tabs at the top 3 You should see the Drive listed in the left window Click on the Drive to highlight it Information about the Drive will appear in the Information window 4 Click on the Erase tab In the Erase window you will see a Volume Format pop up menu and a Name field From the Volume Format pop up select Mac OS Extended With Mac OS 10 3 x you have the option of selecting Mac OS Extended Journaled Journaling is a feature that helps protect the file system against power outages or hardware failures reducing the need for repairs We recommend using journaling if available 6 In the Name field type in a name for the Drive You should give the drive a unique name that will allow you to easily distinguish it from other hard drives or storage devices 7 Click Erase You should see an alert pop up with the mes sage Erasing a disk will destroy all information on all of the volumes of the disk Click Erase Once initializing is complete you should see the Drive listed in the left window of the Disk Utility screen with whatev er name you assigned Quit Disk Utility You should now see the Drive icon on the Desktop a Formatting the Drive in Mac OS 9 Before you can re format the Drive you will need to restart your computer from the Mac OS 9 System Software CD that come with your computer or which you purchased as an
34. nsdonisess 51 Troubleshooting for PC Users ssessssssescsssseccsssscssneesssnsecsssesessneesesneessaeees 51 Troubleshooting for Mac USELS ccssscssssseccsesecssseessssseccsseesesnteeesneesseeees 54 GOSSA Y irrin One Year Limited Warranty Obtaining Service for Your AcomData Product s ssese 59 INQUICES S EEE OEE EEE AAE EEEE EA EE EAEE 60 AcomData Contact Information Address 3410 Pomona Blvd Pomona CA 91768 Telephone 909 348 0680 Fax 909 598 8663 Web Site www acomdata com Customer Service customerservice acomdata com Technical Support techsupport acomdata com Pre Sales Questions sales acomdata com Eosomdata Wetcome AcomData Ondago Welcome and thank you for purchasing an AcomData Ondago Portable Hard Drive Your Ondago features high quality construc tion advanced engineering and state of the art data storage technology to give you great performance and years of reliable user friendly operation The information in this User s Guide pertains to AcomData Ondago Portable Hard Drive models SHDxxxUFAPE 54 The xxx refers to Drive capacity For example if you have an 80 GB Drive the model number is SHDO8O0UFAPE 54 This guide contains very important information for the proper installation use and care of your Ondago Please read this guide carefully and retain it for future reference If you plan to use PushButton Backup Please follow the instruct
35. ntrol of your mouse Restart your computer and rebuild the Desktop Refer to the manual that came with your Mac for instructions It is good practice to periodically rebuilt the Desktop anyway After your Mac re starts the AcomData Drive should mount normally and you should not have this problem again set up my Drive on Mac OS 9 When I upgraded to Mac OS X my computer asked me to re initialize the Drive A If this message appears you have no choice but to re initialize re format the Drive in order to use it on Mac OS X With the Drive connected to Mac OS 9 copy the data on the Drive that you wish to save to another storage device Then re initialize the Drive on Mac OS X and copy the saved data back to it Why is my AcomData Drive asking me to initialize it It was already formatted and it contains data A The most likely reason is that the file system has become corrupted in which case it needs to be repaired Use disk utility software such as Norton Utilities to repair the disk Periodic testing of a hard drive is recommended to keep it in good working order can t transfer files larger than 2 GB A This is a limitation of the FAT32 file system If you plan to use the Drive on a Mac OS only consider re formatting the AcomData Drive using the Mac OS Extended file system 55 Glossary Buffer RAM cache that temporarily stores data so it can be deliv ered to a device as it is needed Bus An elect
36. ou have Mac OS 9 1 or later you already have www microsoft com and click on the Windows Update link FireWire 2 7 or later Mac OS 9 updates are available at http docs info apple com article html artnum 75288 Windows Me USB 2 0 users Make sure you have the latest updates Go to www micro soft com and click on the Windows Update link Windows 98SE users In order to use the USB 2 0 connection you will need to install the USB 2 0 driver included on the supplied Software CD See Mounting a USB Connected Drive for instructions In order to use the FireWire connection you need Windows 98 Second Edition 1394 Storage Supplement You can download it at http www microsoft com windows98 downloads default asp ABOUT ONDAGO Ondago at a Glance Silicone Rubber Sleeve Offers shock and water resistance Power Data Indicator Lights up blue when the Drive is powered on Flashes red when reading writing data PushButton Press to run PushButton Backups Requires installation of included software See the Push Button Backup User s Guide Back Panel Power Port Used with the optional AC adapter or the optional PS2 USB power adapter sold separately mini USB Port FireWire Ports Two ports allow other FireWire devices to be daisy chained to the Drive 14 AcomData Ondago Features Explored For a description of PushButton Backup refer to the Pu
37. ough the rated maximum data transfer is lower than that for USB 2 0 Cable length up to 4 5 m Standard FireWire 400 cables use 6 pin connectors at both ends Cables with 4 pin connectors are used for connecting FireWire devices to laptop notebook computers and other devices that have 4 pin ports On bus power up to 45 watts FireWire can supply up to 45 W of electrical power making it possible to use many low power consumption devices with out a dedicated electrical connection FireWire cables with 4 pin connectors cannot transmit electrical power When a device is powered via FireWire power is delivered only when actually needed Plug amp Play You do not need to install drivers assign unique ID numbers or connect terminators Hot Pluggable FireWire devices can be connected to or disconnected from the computer while the computer is running Hi Speed USB 2 0 USB Universal Serial Bus is an interface technology for the serial transmission of digital data The original standard USB 1 could transmit data at speeds of up to 12 Mbps USB 2 0 has a maximum throughput of 480 Mbps 60 Megabytes s that s up to 40 times faster than USB 1 Data transfer rates up to 480 Mbps 480 Mbps is equivalent to 60 Megabytes per second Put another way it is possible to transfer a full gigabyte of data in just under 18 seconds However 480 Mbps is the maxi mum speed data transfer rates will vary depending ona number of facto
38. r computer and try the format again You may also come across this error if you are using Windows 2000 or XP and you try to format the Drive using the FAT32 file system If reformatting the AcomData Drive and you do not need Mac compatibility Windows 2000 XP users should use the NTFS files system After connected the Drive to my PC I got the following alert message Hi Speed USB device plugged into non Hi Speed USB Hub What does this mean A Windows 2000 and XP users will get this alert message if you plugged the AcomData Drive into a USB port that only support USB 1 x This is fine except the Drive will operate USB 1 x speeds up to 12 Mbps When using a USB 2 0 connection the Drive seems to be operating slower than the rated 480 Mbps A First in order to reach USB 2 0 speeds you must use a USB 2 0 compatible connection If the connection only sup ports USB 1 x the Drive will operate at USB 1 x speeds Second 480 Mbps is the maximum rate Actual data transfer rates will vary depending on a number of factors including available CPU resources 53 Troubleshooting for Mac users The power will not go on when I connect the Drive A Make sure your connections are secure If you are trying to use bus power make sure you are using the proper cable s See Connecting the Drive to Your Computer My computer does not recognize the Drive A First make sure the connections are secure Second check
39. re Connected Drive lt 20 FireWire connector gt j Mounting a FireWire Connected Drive Mac Users Once the Drive has been properly connected and powered on it should mount to your Desktop Windows 2000 XP Users Once the Drive is connected and powered on you should see a new hard drive icon with a new drive letter in My Computer Windows Explorer If your computer displays the Found New Hardware Wizard follow the steps below 1 In the Found New Hardware Wizard under Can Windows connect to Windows Update select Yes now and every time connect a device Then click Next Figure 1 Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software O Yes this ime only Click Next to continue FIGURE 1 2 7 2 On the next screen Figure 2 select Install the software automatically Recommended Click Next Found New Hardware Wizard This wizard helps you install software for Initio GPIO Controller gt If your hardware came with an installation CD NA Py pe QA or floppy disk insert it now What do you want the wizard to do Oh O Install from a list or spec
40. ronic link that can transmit data between digital devices such as computers and computer peripherals Daisy chain A hardware configuration in which peripheral devic es are connected to each other in series The FireWire interface for example supports a daisy chain of up to 63 devices Device Driver A software program that enables a computer to communicate with peripheral devices such as hard drives and CD ROM drives Each type of device requires a different driver Format Sets up a file system for storing and retrieving files ona disk Referred to as initialization on Mac Gigabyte GB 1 024 megabytes binary 1 000 megabytes deci mal or approximately one billion bytes Hardware Physical components of a computer system Hot Pluggable The ability to connect and disconnect external devices while the computer is running Hub A device which links peripherals together onto the same data bus Interface Junction between two items of hardware or software for the exchange of data Mbps Megabits per second A data transmission speed of one million bits per second Data transmissions are measured in bits kilobits megabits etc per second MB Megabyte 1 048 576 bytes binary 1 000 000 bytes deci mal Partition A way to logically divide a hard drive so that an operat ing system treats each partition as if it were a separate hard drive Each partition is assigned a unique drive letter in Windows or
41. rs including available CPU resources Supports up to 127 devices Connecting more than one or two USB devices to a computer typically requires the use of one or more USB equipped hubs a hub can typically accommodate several USB devices Master slave architecture The computer the master dictates data flow to from and between attached USB devices the slaves Cable length up to 5 m On bus power up to 2 5 W USB can supply up to 2 5 W of electrical power making it possible to use some low power consumption devices with out a dedicated electrical connection Plug amp Play You do not need to assign ID numbers or connect termina tors On most operating system you do not need to install drivers Your AcomData Ondago Drive comes with USB 2 0 driver software for Windows 98SE users Hot Pluggable Devices can be added removed while the computer is run ning Mac amp PC Ready Your AcomData Ondago Drive is ready to use on either a Mac or a PC right out of the box no formatting is required The Drive was formatted at the factory with the FAT32 file system which makes the Drive compatible with all support ed operating systems That said you may want to consider re formatting the Drive using one of the other file systems that may be available with your operating system For more information and formatting instructions see Re Formatting the Drive Hot Pluggable You can connect or disconnect the Ondago whil
42. s not possible to use an external hard drive as a boot volume Q Why doesn t the Drive have a fan A All hard drives generate some heat during normal operation which is why hard drives often have big noisy fans The Ondago was engineered to be more efficient and to generate so little heat that it does not need a fan allowing us to make the drive as com pact and lightweight and quiet as possible Q Why is the capacity of my drive as shown in Windows or Mac OS lower than the Drive s actual stated capacity A The difference is mostly due to the different way Windows and Mac operating systems measure hard drive capacity as compared to the method used by hard drive manufacturers Hard drive man ufacturers have always used the decimal base 10 method where 1GB 1 000 MB 1 000 000 KB 1 000 000 000 bytes Windows and Mac operating systems use the binary base 2 method where s49 1GB 1 024 MB 1 048 576 KB 1 073 741 824 bytes Example A hard drive with a capacity of 120 GB will show up on Windows and Mac with a capacity of say 111 8 GB The actual number of avail able bytes is 120 044 335 923 which is just over 120 GB decimal Hard drive manufacturers use the decimal method because it is simpler and less confusing to consumers who may not be familiar with the base 2 number system Manufacturers of operating sys tems do not need to concern themselves with this issue so they typically use the more traditional
43. sessessssesseosessessessesscscoseeseoscsscssessesse How to Purchase Accessories SysTEM REQUIREMENTS Power RequirementsS ssessssosossssossssoroseseoseseosesessossssssesessssss System Requirements for PC csssssssscsesesssessssessseseseseeseeeees System Requirements for Mac Asout ONDAGO Ondago at a GlanCe ssessesssssessessessssscssessosssseoscssessessessesseseesse 14 AcomData Ondago Features Explored cssssssssssecesssessseee 15 FireWire siirinsesi aiaa reia ani aE Se 15 Hi Speed USB 2 0 scccvsccesssscccsssssseacavessesasrsetecseansnscstsribs a 17 Mac amp PC Ready 18 Hot Pluggable 18 Fanless Design 19 Instant OM Op ratiO Pi sisser 19 Silicone Rubber Sleeve sssssssssssssseessssssseressssoseresssssreeesssssereenssssneensseenenensse 19 Technical Specifications ssissscscssnssissssssssesssasnisesssaseccsnsscasesesssasnecsnssssstvensionnss 20 INSTALLING THE DRIVE Connecting the Drive to Your COMPUtEL cssseseceeeeeseseee 21 Connecting the Drive via FireWire FW Option 1 Using the 6 pin to 6 pin FireWire cable 22 FW Option 2 Using the 6 pin to 6 pin FireWire cable and the optional AC AGAPCEN a sssscossecenceseiecadsosrecensscausecascasrseansasondecerecossessonecooeeens 23 FW Option 3 Using the 6 pin to 4 pin FireWire cable and the USB CADDIE EE E A 24 FW Option 4 Using the 6 pin to 4 pin FireWire cable and the optional PS2 USB power adapter ss ss
44. shBut E y ton Backup User s Guide FireWire FireWire is a serial data input output technology developed by Apple Computer and Texas Instruments The first FireWire standard was approved by the Institute of Electrical and Electronic Engineers IEEE in 1995 Data transfers at up to 400 Mbps 50 MB s FireWire 400 can transmit data at up to 400 Mbps 50 MB s FireWire supports both isochronous and asynchronous data transfers Isochronous mode provides guaranteed transmission of data at defined intervals it s used when delayed or out of order data frames are unacceptable such as for capturing digital video In asynchronous mode the intervals between transmissions can vary and data can be resent if missed Asynchronous mode is used for routine data transfers Supports up to 63 devices FireWire devices can be linked in a daisy chain where the devices are connected to each other in series A hub is only required when a very large number of devices will share the same FireWire bus With the use of FireWire hubs up to 63 devices can be linked on a single FireWire bus Peer to peer architecture FireWire devices are host independent meaning data transmissions between FireWire devices on the same bus can take place without the need for input from the host ee 2 computer This lack of dependence on the host is one of the reasons FireWire devices are on average faster than USB 2 0 devices in routine day to day use even th
45. ssessssssssesrssssssvsrressssrrreesssssrre 25 FW Option 5 Using the 6 pin to 4 pin FireWire cable and the Optional AC Adapter ccscsescsssscssecsseecssecsssecssecssessesssssesssesssecsssecsseessses 26 Mounting a FireWire Connected Drive ccssessssseeseeees 27 Connecting the Drive via USB cessssssesecesesesseseeeesesesees USB Option 1 Using the USB cable USB Option 2 Using the USB cable and optional AC adapter 30 USB Option 3 Using the USB cable and optional PS2 USB power adapto hainean Aa TON 31 Mounting a USB Connected Drive s332 Naming Your Ondag sssssssscssssssssssssessssssessssesssesesssseseeeses 36 Re Formatting the Drive ssessesesesesssossoseeosrsessoseeoseesesossesseesse 37 Formatting the Drive in Windows 2000 or XP u essssssecssseesessteceeseeeeee 39 Formatting the Drive in Windows 98SE or Me ssssssssssssssssssssseerssssssse 40 Formatting the Drive in Mac OS X esssssssssssssessecsssessecntecssneessneceeneeese 41 Formatting the Drive in Mac OS 9 sssssssssessssseecssssecsstecssneseesseeesnseeese 42 UsiNG THE Drive Performing Routine Tasks csssssssssecesssssssessssessssesssseseseses 43 How to Safely Dismount amp Disconnect the Drive 44 Maintaining Your Drive amp Safeguarding Your Data 45 APPENDIX Frequently Asked Questions sssssssssssssssssesessesssseseseeeesenes 48 TROUBIESHOOUING ccn cievccscssaresstiesonssssecersonssupsonesesonsnsssexe
46. the hardware installation your Drive will be ready to use as a general purpose data storage device If you wish to use PushButton Backup once you complete this section read the PushButton Backup User s Guide This section contains detailed instructions for e Connecting the Drive to your computer and mounting it to your operating system e Naming the Drive e Re formatting the Drive for optimum performance Connecting the Drive to Your Computer The AcomData Ondago Drive can be connected to a laptop or desktop computer and it can run off of power supplied directly by your computer bus powered operation or via AC power using the optional AC adapter We have included a variety of data cables so that whether you are using a Mac or PC a laptop or a desktop just about all users will be able to use bus powered operation See below for connection options and instructions Connecting the Drive am Via FireWire e FireWire plugs are shaped such that they can only be inserted one way Be sure to insert the plugs properly or you may damage the Drive e Your Ondago Drive has two FireWire ports for daisy chaining FireWire devices You can use either port to connect the Drive to your computer 6 pin to 4 pin cable FW Option 1 Using the 6 pin to 6 pin FireWire cable This is the recommended option for users with an available 6 pin FireWire port on their computer You get the convenience of bus powered oper
47. the secondary USB type A connector into a second USB port on your computer As this second port will supply power only it D does not matter if the port is USB Primary Secondary 1 x or USB 2 0 USB typeA p USB type A connector connector _ 4 Proceed to Mounting a USB Connected Drive 9G USB Option 2 Using the USB cable and optional AC adapter Plug the mini USB connector into the mini USB port on the Drive mini USB connector 2 Plug the primary USB type A connector into a USB port j on your computer prefer ably a USB 2 0 port Leave the secondary USB type A connector free 3 Insert the small plug of the AC adapter into the Drive s Power Port 4 Plug the other end into an Primary USB type A connector AC outlet Once all connections are made the Drive will power up and the Power Data Indicator will illuminate Proceed to Mounting a USB Connected Drive 30 oo e USB Option 3 Using the USB cable and optional PS2 USB power adapter If your computer is equipped with a PS2 port you can use the optional PS2 USB power adapter sold separately to power the Drive This option allows you to use the USB 2 0 interface and bus powered operation but takes up only one USB port Plug
48. ting If you experience a problem with your AcomData product you should take the following actions in the order specified 1 Make sure you followed the instructions in this guide 2 Consult the Troubleshooting sections of this guide 3 If the issue you are having is still not resolved contact Technical Support using one of the following options a via the online Technical Support form at our web site www acomdata com b via e mail at techsupport acomdata com c by telephone at 909 348 0680 Troubleshooting for PC Users The power will not go on when I connect the Drive A Make sure your connections are secure If you are trying to use bus power make sure you are using the proper cable s See Connecting the Drive to Your Computer for instruc tions My computer does not recognize the Drive A Make sure all of your connections are secure If you have an add on card make sure it is working properly and or update the driver Also make sure you have all the latest updates for your operating system When leave my computer idle for a while and come back my AcomData Drive won t work properly A The most likely cause is that your computer is going into Sleep mode The immediate solution is to restart your oe computer To prevent this problem from reoccurring go into your Power Settings Energy Saver and set it to where it never goes into Sleep mode My AcomData Drive feels warm when it s powered on Is t
49. tion Other trademarks mentioned or appearing in this document are the property of their respec tive owners Changes The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy AcomData assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein AcomData reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes FEDERAL COMMUNICATIONS Commission FCC RADIO FREQUENCY INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations 60 lt acomdata YO A Teak 4 backupb Z Ay P E Pp EMS dantz Windows FireWire 5 Retrospect Copyright 2005 AcomData All rights reserved The AcomData name and its logos are registered trademarks of AcomData Retrospect is a registered trademark of EMC corporation Other trademarks mentioned or appearing in this document are the property of their respective owners Prices and specifications are subject to change without notic
50. upgrade Disable any anti virus software you may have running in the background 2 Insert the System Software CD into your CD drive 3 With your AcomData Drive connected and powered on restart the computer and hold down the C key while the computer is starting up 4 You will see the alert message This disk is unreadable by this computer Do you want to initialize this disk Click OK 5 In the Name field type in a name for your Drive You should give the drive a unique name that will allow you to easily distinguish it from other hard drives or storage devices From the Format menu select Mac OS Extended 7 Click Initialize You should then get the alert message Initializing will erase all information on this disk Click Continue Once initializing is complete you should see the Drive mounted on your Desktop with the name you assigned 8 Restart your computer and eject the Mac OS 9 CD or go to Control Panels gt Startup Disk and select the comput er s startup disk Restart the computer OV SA USING THE DRIVE Performing Routine Tasks Opening files and folders All Users 1 Double click on the Drive icon A window showing the files and folders stored on the Drive will appear 2 Double click on the file or folder that you want to open Copying files and folders to your Drive PC Users au 3 Windows 1 Click the file or folder that you want to copy in order to highlight
51. vid ed into sections called sectors A group of sectors called a cluster is the smallest unit of data storage space on a platter When data is saved to a new drive it is written contiguously one cluster after another As old files are erased clusters that were previously occupied become available for new data However there may not be enough space for the drive to write a new file in a contiguous set of clusters The drive cas uses the clusters it can and if more are needed the drive uses other clusters in other locations The result is a frag mented file that is scattered in several places on the disk Over time as more and more files are erased and new files are added the data on the drive becomes increasingly frag mented The more fragmented a disk becomes the longer it takes to read and write data because the drive s read write mechanism spends more time moving back and forth over the platter searching for fragmented data or free clusters We recommend using defragmentation and optimization software to maximize the storage efficiency and optimize the performance of your hard drive Optimization software re organizes files so that the files you use most often can be accessed more quickly Defragmentation software consoli dates file fragments that are scattered on your hard drive into more efficient contiguous clusters Quite often defragging and optimization functions will be included in one software package such t
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