IBM ServicePacs, 3y, On-site, 24x7x24
Contents
1. IBM Europe Middle East and Africa Services Announcement ZS11 0054 NBD NBD NBD NBD NBD 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 1815 1815 1815 1815 2005 2005 2005 2005 3573 3573 3573 3573 3573 3573 3576 3576 3582 84H 84A 88H 88A 16B B16 32B B32 F3H L4H L4u F3S L3S L2U E9U L5B L23 L3H L32 in the following countries ServicePac description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr Eligible machine type model 3572 4002 4002 4002 4002 4002 4002 4002 4002 4002 4273 3758 4002 2101 1814 1814 2858 1818 2858 1814 1814 1818 1818 1818 3580 3580 1746 1746 1746 1746 A11 models BY4 AC2 BC2 AC4 AG4 BC4 AG5 AX2 AC5 48E 32E BC5 N42 52A 92H A12 D1A A22 20A 94H 51A G1A 532. Bulgaria e Croatia e Czech Republic e Germany e Hungary Morocco e Poland 3 Romania e Serbia e Slovakia e Slovenia e Switzerland Tunisia Turkey Limited to Sofia and up to 75 km from Sofia Restricted to 50km of Casablanca Rabat Maximum distance 100Km from Bucharest and or 100Km from Timisoara Restricted to 50km of Tunis 24x7x24hr Istanbul Ankara Izmir region only Please ask for the other cities in the same region 24x7x6hr Istanbul Ankara and Izmir only Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements terms conditions and prices in effect at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for your information only Reference to other products in this announcement does not necessarily imply those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current information regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com
3. 1815 1815 1815 1815 1815 1815 1815 1815 2005 2005 2005 2005 3573 3573 3573 3573 3573 3573 3576 All All 81H 81A 8VH 70H 80A 82H 82A 7VH 80H 80A 82H 82A 84H 84A 88H 88A 16B B16 32B B32 F3H L4H L4U F3S L3S L2U E9U models models L3H L32 9 5138737 SD621 SAP 1YR IOR NBD 3YR IOR 24x7x6hr 3576 L5B 5138740 SD624 SOF 3YR IOR NBD 3YR IOR 24x7x6hr 3582 L23 The following part numbers are available in the following countries e Austria e Germany e Turkey ServicePac ServicePac Eligible part ID Base warranty description machine number type model 84Y2738 SD905 SAP 1YR IOL NBD 3YR IOR 24x7x6hr 3572 All models 4002 BY4 84Y2739 SD906 SAP 1YR IOL NBD 3YR IOR 24x7x6hr 4002 AC2 C2A 4002 BC2 C2B 4002 ACA C4A 4002 AG4 G4A 84Y2740 SD907 SAP 1YR IOL NBD 3YR IOR 24x7x6hr 4002 BC4 C4B 4002 AG5 G5A 84Y2741 SD908 SAP 1YR IOL NBD 3YR IOR 24x7x6hr 4002 AX2 XA2 4002 AC5 C5A 4273 48E E48 84Y2742 SD909 SAP 1YR IOL NBD 3YR IOR 24x7x6hr 3758 32E B32 4002 BC5 C5B 84Y2743 SD910 SOF 1YR IOL NBD 3YR IOR 24x7x6hr 2101 N42 84Y2744 SD911 SOF 3YR IOL NBD 3YR IOR 24x7x6hr 1814 52A 1814 92H 2858 A12 84Y2745 SD912 SOF 1YR 24x7x4 3YR IOR 24x7x6hr 1818 D1A 84Y2746 SD913 SOF 3YR IOL NBD 3YR IOR 24x7x6hr 2858 A22 84Y2747 SD914 SOF 3YR IOL NBD 3YR IOR 24x7x6hr 1814 20A 3YR IOL NBD 1814 94H 98H 84Y2748 SD915 SOF 1YR 24x7x4 3YR IOR 24x7x6hr 1818 51A 1YR 24x7x4 1818 G1A 84Y2749 SD916 SOF 1YR 24x7x4 3YR IOR 24x7x6hr 1818 53
4. 70H 72H 80H 82H 84H 88H 81H 16B 32B E9U L5B 7VH 8VH 81A 70A 72A 80A 82A 84A 88A B16 B32 LAU L2U All models All models in the following countries 2 ServicePac ServicePac Eligible part ID Base warranty description machine number type model 5138654 SD538 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1726 All models 5138657 SD541 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1727 A11 models 5138660 SD544 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1812 81H 5138663 SD547 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1812 81A 5138666 SD550 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1812 8VH 5138669 SD553 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1814 70H 5138672 SD556 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1814 80A 5138675 SD559 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1814 82H 5138678 SD562 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1814 82A 5138681 SD565 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1814 7VH 5138684 SD568 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1815 80H 5138687 SD571 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1815 80A 5138690 SD574 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1815 82H 5138693 SD577 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1815 82A 5138696 SD580 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1815 84H 5138699 SD583 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1815 84A 5138702 SD586 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 1815 88H 5138705 SD589 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 1815 88A 5138708 SD592 SAP 1YR IOR NBD 3YR IOR 24x7x24hr 2005 16B 5138711 SD595 SOF 1YR IOR NBD 3YR IOR 24x7x24hr 2005 B16 5138714 SD598 SAP 1YR
5. e Czech Republic e Germany e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovenia e Switzerland e Tunisia e Turkey ServicePac part number 54Y4728 54Y4729 54Y4730 54Y4731 54Y4732 54Y4733 54Y4734 ID SD721 SD722 SD723 SD724 SD725 SD726 SD727 Base warranty SAP SAP SOF SOF SAP SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IBM Europe Middle East and Africa Services Announcement ZS11 0054 NBD NBD NBD NBD NBD NBD NBD ServicePac description 4YR 4YR 4YR 4YR 4YR 4YR 4YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr Eligible machine type model 1726 1727 1812 1812 1814 1814 1814 1815 All All 81H 8VH 70A 7VH 72A 80A models models 81A 70H 72H 80H 4 54Y4735 54Y4736 54Y4737 54Y4738 54Y4739 54Y4740 54Y4741 54Y4742 54Y4743 SD728 SD729 SD730 SD731 SD732 SD733 SD734 SD735 SD736 SOF SOF SOF SOF SOF SOF SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR IOR IOR IOR IOR IOR IOR IOR IOR IOR Five year on site 24 hour committed
6. planetwide IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 13 Announcement ZS11 0054
7. service 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr Eligible machine type model 1726 1727 1812 1812 1814 1814 1814 1815 1815 1815 1815 2005 2005 3573 3573 3573 3573 3576 3576 3582 All All 81A 8VH 70A 7VH 72A 80A 81A 84A 88A 16B 32B F3H L4H F3S L32 E9U L5B L23 models models 81H 70H 72H 80H 82A 82H 84H 88H B16 B32 L3H LAU L2U L3S The following part numbers are available in the following countries e Bulgaria e Croatia IBM Europe Middle East and Africa Services Announcement ZS11 0054 IBM is a registered trademark of International Business Machines Corporation 5 e Czech Republic e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovevia e Tunisia ServicePac part number 12x7157 12x7158 12x7159 12x7160 12X7161 12x7162 12x7163 12x7164 12x7165 12xX7166 12x7167 12x7168 12x7169 12x7170 44D4670 44D4672 4438629 4438630 4438631 4438632 4438633 4438634 4438635 4438636 4438637 4438638 4438639 46D4237 46D4243 The following part numbers are available ID SD286 SD287 SD288 SD289 SD290 SD291 SD292 D293 SD294 SD295 SD296 SD297 SD298 SD299 SD354 SD356 SD454 SD455 SD456 SD457 SD458 SD459 SD460 SD461 SD462 SD463 SD464 SD527 SD533 e Switzerland ServicePac pa
8. 30 days of the purchase of the machine type to which it applies A ServicePac must be registered within 15 days of purchase by completing the ServicePac online registration at http www ibm com servicepac Planned availability date March 8 2011 IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZS11 0054 Description Storage ServicePac Committed Service Three year on site 24 hour committed service The following part numbers are available in the following countries e Bulgaria e Croatia e Czech Republic e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovenia e Tunisia e Turkey ServicePac part number 12x7171 12x7172 12x7173 12x7174 12x7175 12x7176 12x7177 12x7178 12x7179 12x7180 12x7181 12x7182 12x7183 12x7184 44D4671 44D4673 4438640 4438641 4438642 4438643 4438644 4438645 4438646 4438647 4438648 4438649 4438650 46D4236 46D4242 The following part numbers are available e Austria ID SD300 SD301 SD302 SD303 SD304 SD305 SD306 SD307 SD308 SD309 SD310 SD311 SD312 SD313 SD355 SD357 SD465 SD466 SD467 SD468 SD469 SD470 SD471 SD472 SD473 SD474 SD475 SD526 SD532 e Germany e Switzerland Base warranty SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP
9. 35 SD936 SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP 1YR 1YR 1YR 1YR 3YR 3YR 1YR 3YR 3YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD 24x7x4 IOL IOL NBD NBD 24x7x4 24x7x4 24x7x7 IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR Four year on site 24 hour committed service 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 4002 4002 4002 4002 4273 3758 4002 2101 1814 1814 2858 1818 1814 1814 2858 1818 1818 1818 3580 3580 4002 1746 1746 1746 1746 1747 1746 1746 1746 1746 1747 AG5 BC4 AX2 AC5 48E 32E BC5 N42 52A 92H A12 D1A 20A 98H A22 51A G1A 53A SSE S5X BY2 A2D A4E C2A E4T 24x A4D C4A T4D A2E 12x G5A C4B C5A E48 B32 C5B 94H CY2 A2S E4A E4A T4E HC2 A4S CAT E2A HCl The following part numbers are available in the following countries e Austria e Bulgaria e Croatia
10. 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR l1YR 1YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IBM Europe Middle East and Africa Services Announcement ZS11 0054 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr Eligible machine type 3582 3573 3573 3573 1814 1814 1815 1815 1815 1815 1812 2005 2005 3576 3576 1814 1812 1812 1814 1814 1815 1815 1815 1815 2005 2005 3573 3573 1726 1727 model L23 F3H L32 L3H L4H F3S L3S
11. 69 SD762 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 2005 16B B16 54Y4770 SD763 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 2005 32B B32 54Y4771 SD764 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3573 F3H L3H 3573 L4H L4U 54Y4772 SD765 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3573 F3S L2U 3573 L32 L3S 54Y4773 SD766 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 3576 E9U 54Y4774 SD767 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 3576 L5B 54Y4775 SD768 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3582 L23 Five year on site 6 hour committed service The following part numbers are available in the following countries e Austria e Germany e Turkey ServicePac ServicePac Eligible part ID Base warranty description machine number type model 54Y4808 SD801 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1726 All models 54Y4809 SD802 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1727 All models 54Y4810 SD803 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1812 81H 81A 1812 8VH 54Y4811 SD804 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1814 70A 70H 54Y4812 SD805 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1814 7VH 54Y4813 SD806 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1814 72A 72H 54Y4814 SD807 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 80A 80H 1815 81A 82H 54Y4815 SD808 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 84A 84H 54Y4816 SD809 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 88A 88H 54Y4817 SD810 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 2005 16B B16 54Y4818 SD811 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 2005 32B B32 54Y4819 SD812 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 3573 F3H L3H 3573 L4H L4U 54Y4820 SD813 SOF 3YR IOR NBD 5YR IOR 24x
12. 715 5138718 5138721 5138724 5138727 5138730 5138733 5138736 5138739 The following part numbers are available e Bulgaria e Croatia SD581 SD584 SD587 SD590 SD593 SD596 SD599 SD602 SD605 SD608 SD611 SD614 SD617 SD620 SD623 SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP SAP SOF e Czech Republic e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovevia e Switzerland e Tunisia ServicePac part number 84Y2725 84Y2726 84Y2727 84Y2728 84Y2729 84Y2730 84Y2731 84Y2732 84Y2733 84Y2734 84Y2735 84Y2736 84Y2737 88Y9455 91v3162 91v3879 91v3880 ID SD892 SD893 SD894 SD895 SD896 SD897 SD898 SD899 SD900 sD901 sD902 SD903 sD904 SD918 SD921 SD937 SD938 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD Base warranty SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 1YR 3YR 3YR 3YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD NBD NBD 24x7x4 IOL IOL IOL NBD NBD NBD 24x7x4 24x7x4 24x7x4 IOL IOL IOL IOL IOL
13. 7x6hr 3573 F3S L2U 3576 L32 L3S 54vY4821 SD814 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 3576 E9U 54Y4822 SD815 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 3576 L5B 54Y4823 SD816 SOF 3YR IOR NBD SYR IOR 24x7x6hr 3582 L23 Warranty service upgrade WSU Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model A warranty service upgrade can include single elements or combinations of e Extended hours of coverage e Upgraded service delivery method SDM Higher level of response time objective Service delivery method IBM On site Repair IOR Repair is performed at the customer site If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at the customer s site The term screening refers an initial remote problem determination PD or problem source identification PSI activity on a customer s service request that is performed IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 11 Announcement ZS11 0054 by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request ServicePac response time Committed service mean
14. A 88Y9456 SD919 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 3580 S5E 91v3163 SD922 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 3580 s5x 91Y3883 SD941 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 1746 A2D A2S 1746 C2A 91Y3884 SD942 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 1746 A4E E4A 3YR IOL NBD 1746 E4T T4E 3YR IOL NBD 1747 24x HC2 91Y3885 SD943 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 1746 A4D A4S 3YR IOL NBD 1746 C4A C4T 3YR IOL NBD 1746 T4D 91Y3886 SD944 SAP 3YR IOL NBD 3YR IOR 24x7x6hr 1746 A2E E2A 3YR IOL NBD 1747 12X HC1 4002 BY2 CY2 Four year on site 6 hour committed service The following part numbers are available in the following countries e Austria e Germany e Turkey ServicePac ServicePac Eligible part ID Base warranty description machine number type model 54vY4760 SD753 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 1726 A11 models 54Y4761 SD754 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 1727 All models 54Y4762 SD755 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1812 81A 81H 1812 8VH 54Y4763 SD756 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1814 70A 70H 54Y4764 SD757 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 1814 7VH IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZS11 0054 54Y4765 SD758 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1814 72A 72H 54Y4766 SD759 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 80A 80H 1815 81A 82H 54Y4767 SD760 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 84A 84H 54Y4768 SD761 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 88A 88H 54v47
15. A S5E S5X A2D C2A A4E E4T C2A C2B C4A G4A C4B G5A XA2 C5A E48 B32 C5B 98H A2S E4A T4E 7 91v3881 91v3882 3YR SD939 SAP 3YR 3YR 3YR SD940 SAP 3YR 3YR IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD 3YR IOR 24x7x8hr 3YR IOR 24x7x8hr Four year on site 8 hour committed service 1747 4002 1746 1746 1746 1746 1747 24x BY2 A4D C4A T4D A2E 12x HC2 CY2 A4S C4T E2A HCl The following part numbers are available in the following countries e Bulgaria e Croatia e Czech Republic e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovevia e Switzerland e Tunisia ServicePac part number 54Y4744 54Y4745 54Y4746 54Y4747 54Y4748 54Y4749 54Y4750 54Y4751 54Y4752 54Y4753 54Y4754 54Y4755 54Y4756 54Y4757 54Y4758 54Y4759 ID SD737 SD738 SD739 SD740 SD741 SD742 SD743 SD744 SD745 SD746 SD747 SD748 SD749 SD750 SD751 SD752 Base warranty SAP SAP SOF SOF SAP SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR 4YR
16. IBM Europe Middle East and Africa Services Announcement ZS11 0054 dated March 8 2011 IBM ServicePacs offers committed service warranty and maintenance upgrades for IBM Storage Table of contents 1 Overview 12 Prices 1 Planned availability date 13 Announcement countries 2 Description At a glance IBM Storage Division ServicePac portfolio updated to include Machine type 3572 Models S5H and S5R and Machine type 1746 Models C4T T4D E4T and T4E Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format ServicePacs are available through the same IBM Business Partners who sell the related IBM hardware With these ServicePacs you get an upgrade solution at the same time you purchase the IBM machine The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types To select the correct ServicePac for a particular machine type a selection guide is available with a complete list of machine types for cross reference Alternatively additional ServicePac information and prices can be found at https www 304 ibm com sales gss download spst servicepac extProductSelectorWWW do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered The simple registration process ensures fast and efficient coverage To be eligible for service a ServicePac must be purchased within
17. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR Five year on site 8 hour committed service 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr Eligible machine type model 1726 1727 1812 1814 1814 1814 1815 1815 1815 1815 2005 2005 3573 3573 3573 3573 3576 3576 3582 All All 81H 70A 7VH 72A 80A 81A 84A 88A 16B 32B F3H L4H F3S L32 E9U L5B L23 models models 81A 70H 72H 80H 82H 84H 88H B16 B32 L3H LAU L2U L3S The following part numbers are available in the following countries e Bulgaria e Croatia e Czech Republic e Hungary e Morocco e Poland e Romania e Serbia e Slovakia IBM Europe Middle East and Africa Services Announcement ZS11 0054 IBM is a registered trademark of International Business Machines Corporation 8VH 82A 8 e Slovevia e Switzerland e Tunisia ServicePac part number 54Y4792 54Y4793 54Y4794 54Y4795 54Y4796 54Y4797 54Y4798 54Y4799 54Y4800 54Y4801 54Y4802 54Y4803 54Y4804 54Y4805 54Y4806 54Y4807 ID SD785 SD786 SD787 SD788 SD789 SD790 SD791 SD792 Sp793 SD794 SD795 SD796 SD797 SD798 SD799 SD800 Base warranty SAP SAP SOF SOF SAP SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3Y
18. IOR NBD 3YR IOR 24x7x24hr 2005 32B 5138717 SD601 SOF 1YR IOR NBD 3YR IOR 24x7x24hr 2005 B32 5138720 SD604 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 3573 F3H L3H 3573 L4H 5138723 SD607 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 3573 L4U 5138726 SD610 SAP 3YR IOR NBD 3YR IOR 24x7x24hr 3573 F3S L32 3573 L3S 5138729 SD613 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 3573 L2U 5138732 SD616 SAP 1YR IOR NBD 3YR IOR 24x7x24hr 3576 E9U 5138735 SD619 SAP 1YR IOR NBD 3YR IOR 24x7x24hr 3576 L5B 5138738 SD622 SOF 3YR IOR NBD 3YR IOR 24x7x24hr 3582 L23 The following part numbers are available in the following countries e Austria e Bulgaria e Croatia e Czech Republic e Germany e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovevia e Switzerland e Tunisia e Turkey ServicePac ServicePac Eligible part ID Base warranty description machine number type model 84Y2711 SD878 SAP 1YR IOL NBD 3YR IOR 24x7x24hr 3572 All Models 4002 AC2 C2A 4002 BC2 C2B 4002 BY4 4002 AG4 G4A 84Y2712 SD879 SAP 1YR IOL NBD 3YR IOR 24x7x24hr 4002 Ac4 C4A IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZS11 0054 84Y2713 84Y2714 84Y2716 84Y2718 84Y2717 84Y2719 84Y2720 84Y2721 84Y2722 84Y2723 84Y2724 88Y9454 91v3161 91Y3876 913877 91v3878 SD880 SD881 SD883 SD884 SD885 SD886 SD887 SD888 SD889 SD890 SD891 SD917 SD920 SD934 SD9
19. R 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR Five year on site 6 hour committed service 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr Eligible machine type model 1726 1727 1812 1812 1814 1814 1814 1815 1815 1815 1815 2005 2005 3573 3573 3573 3573 3576 3576 3582 All All 81H 8VH 70H 7VH 72A 80A 82A 84A 88A 16B 32B F3H L4H F3S L32 E9U L5B L23 models models 81A 70H 72H 80H 82H 84H 88H B16 B32 L3H LAU L2U L3S The following part numbers are available in the following countries e Austria e Germany e Turkey ServicePac part number 5138656 5138659 5138662 5138665 5138668 5138671 5138674 5138677 5138680 5138683 5138686 5138689 5138692 5138695 5138698 5138701 5138704 5138707 5138710 5138713 5138716 5138719 5138722 5138725 5138728 5138731 5138734 ID SD540 SD543 SD546 SD549 SD552 SD555 SD558 SD561 SD564 SD567 SD570 SD573 SD576 SD579 SD582
20. R IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr Eligible machine type 3582 3573 3573 3573 3573 1814 1814 1815 1815 1815 1815 1812 2005 2005 3576 3576 1814 1812 1812 1814 1814 1815 1815 1815 1815 2005 2005 3573 3573 1726 1727 model L23 F3H L3H L4H F3S L32 L3S 70H 72H 80H 82H 84H 88H 81H 16B 32B E9U L5B 7NH 8VH 81A 70A 72A 80A 82A 84A 88A B16 B32 LAU L2U A11 models A11 models in the following countries ServicePac description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr 24x7x8hr Eligible machine type 1726 1727 1812 1812 1812 1814 1814 1814 1814 1814 1815 1815 1815 1815 model All models All models 81H 81A 8VH 70H 80A 82H 82A 7VH 80H 80A 82H 82A 6 5138697 5138700 5138703 5138706 5138709 5138712 5138
21. SD585 SD588 SD591 SD594 SD597 SD600 SD603 SD606 SD609 SD612 SD615 SD618 Base warranty SAP SAP SAP SOF SAP SAP SOF SAP SOF SAP SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP SOF SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 1YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IBM Europe Middle East and Africa Services Announcement ZS11 0054 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr 24x7x6hr Eligible machine type model 1726 1727 1812 1812 1812 1814 1814 1814 1814 1814
22. e external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM Some parts of IBM machines are designated as customer replaceable units CRUS enabling you to replace these parts CRU information and replacement instructions are shipped with your IBM machines and are available from IBM at any time on your request You may be offered to install a CRU yourself or you may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine code or licensed internal code LIC such as microcode or system code to correctly function For such machines you are responsible for downloading designated machine code and LIC updates from an IBM website or from other electronic media and following the instructions that IBM provides For a full definition of IBM maintenance services visit http www ibm com services europe maintenance operational guides html Prices For pricing information contact your IBM representative or your IBM Business Partner IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 12 Announcement ZS11 0054 Announcement countries e Austria
23. rt number 5138655 5138658 5138661 5138664 5138667 5138670 5138673 5138676 5138679 5138682 5138685 5138688 5138691 5138694 ID SD539 SD542 SD545 SD548 SD551 SD554 SD557 SD560 SD563 SD566 SD569 SD572 SD575 SD578 Base warranty SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR lyR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD Base warranty SAP SAP SAP SOF SAP SAP SOF SAP SOF SAP SAP SOF SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IBM Europe Middle East and Africa Services Announcement ZS11 0054 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IO
24. s that IBM will guarantee to restore the affected machine to good working order within an average of 6 8 or 24 hours from the time the problem is initially reported to IBM This committed service time is dependent on the ServicePac part number ordered The restoration of system readiness does not include installation or configuration of system and application software These ServicePac offerings do not cover the repair of damage to the ma chine caused by failure to provide a suitable environment as prescribed by IBM accident disaster misuse abuse non IBM modifications of the machine attachment of non IBM features or by unauthorized service on the machine IBM does not warrant the loss or corruption of data or programs The customer is responsible for the reconstruction of lost or corrupted programs Items classified as consumable supplies or accessories are not covered under this service offering To be eligible for service the you must follow the registration instructions on the registration email received upon purchase and must successfully register the ServicePac offering Hours of coverage e 9x5 coverage 9 hours per day Monday through Friday excluding public and national holidays e 24x7 coverage 24 hours per day Monday through Sunday 365 days a year Limitations with respect to replacements or to parts for services upgrades Products classified as consumable supplies such as peripheral devices and accessories lik
25. service 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 24x7x24hr 1815 1815 1815 2005 2005 3573 3573 3573 3573 3576 3576 3582 82A 84A 88A 16B 32B F3H L4H F3S L32 E9U L5B L23 82H 84H 88H B16 B32 L3H LAU L2U L3S The following part numbers are available in the following countries e Austria e Bulgaria e Croatia e Czech Republic e Germany e Hungary e Morocco e Poland e Romania e Serbia e Slovakia e Slovenia e Switzerland e Tunisia e Turkey ServicePac part number 54Y4776 54Y4777 54Y4778 54Y4779 54Y4780 54Y4781 54Y4782 54Y4783 54Y4784 54Y4785 54Y4786 54Y4787 54Y4788 54Y4789 54Y4790 54Y4791 ID SD769 SD770 SD771 SD772 SD773 SD774 SD775 SD776 SD777 SD778 SD779 SD780 SD781 SD782 SD783 SD784 Base warranty SAP SAP SOF SOF SAP SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD ServicePac description 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR 5YR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR Three year on site 8 hour committed
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