IBM ServicePac, 4y, 9x5, On-Site, SBD
Contents
1. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 24x7 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 NBD 9x5 SBD 24x7 SBD 9x5 NBD IBM is a registered trademark of International Business Machines Corporation Eligible Machine type 7310 7315 7042 7310 7315 7042 9110 9110 9115 9115 9131 9131 9133 9133 9111 9111 7031 7031 7037 7037 7047 7047 7047 7047 9110 9110 9116 9116 7014 9117 9117 9117 7989 7989 7988 7988 7988 7988 7988 7988 0792 0793 0792 0793 0792 0793 0792 0793 Model 510 510 505 505 52A 52A 55A 55A 285 285 024 T24 D24 T24 A50 A50 185 185 185 185 51A 51A 561 561 s00 s11 S25 42 570 570 570 Description 9 to 12 CPU 3x 13 to 16 CPU 4x 13 to 16 CPU 4x 3 46D3965 46D3966 46D3967 46D3968 46D3969 4604244 4604245 46 4623 68Y5668 68Y5669 842179 84 2180 88Y8178 88Y8179 The following part numbers are available in the following countries e Turkey RS192 RS193 RS194 RS195 RS196 RS206 RS207 RS211 RS212 RS213 RS214 RS215 RS22. RS201 4 Year IOR 9x5 SBD 0792 0793 46D3975 RS202 4 Year IOR 24x7 SBD 0792 0793 46D3976 RS203 5 Year IOR 9x5 NBD 0792 0793 46D3977 RS204 5 Year IOR 9x5 SBD 0792 0793 46D3978 RS205 5 Year IOR 24x7 SBD 0792 0793 46D4246 RS208 3 Year IOR 5x9 SBD 7998 46D4247 RS209 3 Year IOR 24x7 SBD 7998 Warranty service upgrade Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model Warranty service upgrades can include single elements or combinations of e Extended hours of coverage e Upgraded service delivery method SDM e Higher level of response time objective Service delivery method IBM On site Repair IOR Repair is performed at the customer site If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at the customer s site The term screening means that initial problem determination PD and problem source identification PSI activity on a customer s service request that is performed by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request Post warranty ServicePac Post warranty ServicePac offers are designed to provide the customer the opportunity to pur
3. designated machine code and LIC updates from an IBM website or from other electronic media and following the instructions that IBM provides Prices For pricing information contact your IBM representative or your IBM Business Partner Announcement countries e Austria e Belgium e Bulgaria e Croatia e Czech Republic e Denmark e Finland France e Germany e Greece e Hungary e Israel e Italy e Norway e Poland Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZS11 0012 e Portugal e Romania e Russia e Slovakia e Slovenia e South Africa e Spain e Sweden e Switzerland e Turkey e United Kingdom Except overseas territories United Kingdom mainland only Trademarks System p IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements terms conditions and prices in effect at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for your information only Reference to other products in this announcement does not necessarily imply
4. those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current information regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com planetwide IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZS11 0012
5. 11 IBM Europe Middle East and Africa Services Announcement ZS11 0012 dated January 4 2011 IBM ServicePac offerings for warranty and maintenance upgrades for IBM System p products Table of contents 1 Overview 6 Prices 1 Planned availability date 6 Announcement countries 2 Description At a glance This announcement will withdraw selected System p products Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format ServicePac is available through the same IBM Business Partners who sell the related IBM hardware With these ServicePacs you get an upgrade solution at the same time you purchase the IBM machine The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types To select the correct ServicePac for a particular machine type a selection guide is available with a complete list of machine types for cross reference Alternatively additional ServicePac information and prices can be found at http www 01 ibm com sales gss spst servicepac extProductSelectorWwWW do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered The simple registration process ensures fast and efficient coverage To be eligible for service a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies A ServicePac must be registered wit
6. 16 RS217 ServicePac ID part number 4437352 4437353 4437354 4437355 4437356 4437357 4437358 4437359 4437360 4437361 4437362 4437363 4437364 4437365 4437366 4437367 4437368 4437369 4437370 4437371 4437372 4437373 4437374 4437375 4437376 4437377 4437381 4437382 4437383 4437384 46D3427 46D3428 46D3457 46D3458 46D3459 46D3460 IBM Europe Middle East and Africa Services RS139 RS140 RS141 RS142 RS143 RS144 RS145 RS146 RS147 RS148 RS149 RS150 RS151 RS152 RS153 RS154 RS155 RS156 RS157 RS158 RS159 RS160 RS161 RS162 RS163 RS164 RS168 RS169 RS170 RS171 RS174 RS175 RS182 RS183 RS184 RS185 Announcement ZS11 0012 Ww WW WWW Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR ServicePac description IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 9x5 SBD 24x7 SBD 9x5 NBD 9x5 SBD 24x7 S
7. BD 5x9 SBD 24x7 SBD 24x7 SBD 5x9 SBD 24x7 SBD 5x9 SBD 24x7 SBD 5x9 SBD 24x7 SBD 24x7 SBD 9x7 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD IBM is a registered trademark of International Business Machines Corporation 0792 0793 0792 0793 0792 0793 0792 0793 0792 0793 7998 7998 7779 7778 7778 7809 8406 7809 8406 8406 8406 Eligib Machine type 7014 7031 7031 7037 7037 7047 7047 7047 7047 7310 7315 7042 7310 7315 7042 9110 9110 9110 9110 9111 9111 9115 9115 9116 9116 9117 9117 9117 9117 9117 9131 9131 9133 9133 7989 7989 7988 7988 7988 7988 70Y 70Y 71Y 71Y e Model D24 T24 D24 T24 A50 A50 185 185 185 185 510 510 51A 51A 285 285 505 505 561 561 570 570 570 570 570 52A 52A 55A 55A Description to to to to CPU CPU CPU CPU CPU 1x 1x 2x 2x 3x 4 46D3461 RS186 5 Year IOR 9x5 SBD 7988 46D3462 RS187 5 Year 24x7 SBD 7988 46D3970 RS197 3 Year IOR 9x5 NBD 0792 0793 46D3971 RS198 3 Year IOR 9x5 SBD 0792 0793 46D3972 RS199 3 Year IOR 24x7 SBD 0792 0793 46D3973 RS200 4 Year 9x5 NBD 0792 0793 46D3974
8. age target for IOR after PD Average targets are set for guidance and that actual times will vary by complexity of service request Hours of coverage 9x5 coverage 9 hours per day Monday through Friday excluding public and national holidays 24 7 coverage 24 hours day Monday through Saturday 365 days a year Limitations with respect to replacements or to parts for service upgrades Products classified as consumable supplies such as peripheral devices and accessories like external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM You agree that all removed items are genuine and unaltered Some parts of IBM machines are designated as customer replaceable units CRUs enabling you to replace these parts CRU information and replacement instructions are shipped with your IBM machines and are available from IBM at any time on your request You may be offered to install a CRU yourself or you may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine code or licensed internal code LIC such as microcode or system code to correctly function For such machines you are responsible for downloading
9. chase an upgraded service entitlement for an IBM product This type of ServicePac offers hardware maintenance after the warranty period has expired in a simple proven Web based package The easy registration process helps to ensure a high quality maintenance service These electronic ServicePacs are available through the same IBM Business Partners who sell the related hardware ServicePac must be registered within 15 days of its purchase These offerings are valid 30 days from the purchase date of the ServicePac ServicePac response time The target response time for the completion of problem determination is an average of two hours from the customer s service request being registered in IBM s call management system The four hour on site response time of some ServicePac offerings is defined as the period of time between the end of screening and when the service representative arrives at the machine location for repair IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZS11 0012 The sum of the two elements two hours PD plus four hours after PD is the on site response time target which is consistent with the service description for same business day SBD on site response IOR coverage For IOR SBD and 24 x 7 hours of coverage the average target on site response time is six hours which is equal to a two hour average target for PD and four hour aver
10. hin 15 days of purchase by completing the ServicePac online registration at http www ibm com servicepac Planned availability date January 4 2011 IBM Europe Middle East and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement 2511 0012 Description The following ServicePac part numbers and their associated machine types are included in this announcement System p ServicePac offerings The following part numbers are available in the following countries e Belgium Denmark e Finland e France e Greece e Israel e Italy e Norway e Portugal e South Africa e Spain e Sweden United Kingdom ServicePac ID ServicePac Eligible part description Machine number type Model Description 38R3562 RS102 1 Year IOR 9x5 SBD 9117 570 2 to 4 CPU 1x 38R3563 RS103 1 Year IOR 9x5 SBD 9117 570 5 to 8 CPU 2x 38R3564 RS104 1 Year IOR 9x5 SBD 9117 570 9 to 12 CPU 3x 38R3565 RS105 1 Year 9x5 SBD 9117 570 13 to 16 CPU 4x 38R3566 RS106 1 Year IOR 24x7 SBD 9117 570 2 to 4 CPU 1x 38R3567 RS107 1 Year IOR 24x7 SBD 9117 570 5 to 8 CPU 2x 38R3568 RS108 1 Year IOR 24x7 SBD 9117 570 9 to 12 CPU 3x 38R3569 RS109 1 Year IOR 24x7 SBD 9117 570 13 to 16 CPU 4x The following part numbers are available in the following countries e Austria e Belgium e Bulgaria e Croatia e Czech Republic e Denmark e Finland e France e Germany e Greece e Hungary e Israel e Ita
11. ly e Norway e Poland e Portugal IBM Europe Middle East and Africa Services 1 is a registered trademark of International Business Machines Corporation 2 Announcement ZS11 0012 e Romania e Russia e Slovakia e Slovenia e South Africa e Spain e Sweden e Switzerland United Kingdom ServicePac ID part number 39K3050 RS110 39K3051 RS111 40 7624 5112 40 7625 5113 419700 RS114 41w9701 RS115 41w9702 RS116 41w9703 RS117 41w9704 RS118 41w9705 RS119 41w9706 RS120 41w9707 RS121 41w9708 RS122 41w9709 RS123 42v0913 RS128 42v0914 RS129 42v0915 RS130 42v0916 RS131 42v0917 RS132 42v0918 RS133 42v0919 RS134 42v0920 RS135 42v0921 RS136 42v0922 RS137 12 6762 5138 4437378 RS165 4437379 RS166 4437380 RS167 46D3416 RS172 46D3417 RS173 46D3451 RS176 46D3452 RS177 46D3453 RS178 46D3454 RS179 46D3455 RS180 46D3456 RS181 46D3961 RS188 46D3962 RS189 46D3963 RS190 46D3964 RS191 IBM Europe Middle East and Africa Services Announcement ZS11 0012 1 m PREWWWWWWwww PW WAJUA RA Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year Year ServicePac description IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR
Download Pdf Manuals
Related Search