APC SURTA2000RMXL SMART-UPS RT 2000VA - 2000VA 1400W
Contents
1. Feature Display Feature Title Description 100V 120V Diagnostic Utility The UPS has a diagnostic feature that indicates the utility voltage 0118 0 0138 2 Voltage coming into the UPS The UPS starts a self test as part of this 0 108 7 04 28 8 procedure The self test does not affect the voltage display See 099 3 011 95 Troubleshooting beginning on page 12 for additional informa 0900 0110 1 ae 080 6 0100 8 1 Press and hold the G button to view the utility voltage bar graph indicator 2 After a few seconds this five LED Battery Charge faa indicator will show the utility input voltage 3 Refer to the appropriate voltage 100 or 120 reading Values are not listed on the UPS The actual input voltage is between the displayed value on the list and the next higher value Configuration Settings Settings are adjusted through PowerChute software optional SmartSlot accessory cards or in terminal mode Function Factory Default User Selectable Description Choices Automatic Every 14 days e Every 7 days Set the interval at which the UPS will execute a Self Test 336 hours 168 hours self test e Every 14 days 336 hours On start up only e No self test UPS ID UPS_IDEN Up to eight characters Uniquely identify the UPS i e server name or alphanumeric location for network management purposes Date of Last Manufacture Date mm dd yy Reset this date when you replace the battery Battery modu2. 2 Inspect the equipment upon receipt Notify the carrier and dealer if there is damage 3 Check the package contents e UPS and front bezel e UPS literature kit containing 120 V models 100 V models product documentation e PowerChute CD e Serial Somes A A communica safety information Serial and USB cable A communication warranty information cables 4 Place the UPS where it will be used Ensure that air vents on the front and rear of the UPS are not blocked Installation Do not operate the UPS where there is excessive dust or the temperature or humidity are outside the specified limits Q 40 C 1 1 104 F 95 egl roe se AW Ssd 2 5 2 5 32 F WX ere cm cm v v v x Installation Refer to instructions below for information on how to install the UPS in a rack as a tower configura tion or when installing the UPS with optional battery pack s Once the UPS has been placed in the desired tower or rack location complete the remaining installation steps in sequential order beginning with Connect Equipment to the UPS on page 2 To Install the UPS in a Rack See the installation sheet supplied with the optional rail kit SURTRK to install the UPS in the rack It is recommended that you remove the battery before attempting to install it in the rack See Battery Replacement Instructions on page 11 for the procedure To Install the UPS as a Tower Configuration A For st
3. Panel Load Percentages 085 068 051 034 017 d Display Panel Indicators Battery Charge Percentages C 096 Be W 072 o 648 024 00 a www apc com fo gog O Indicator LED Indicator Title Description On Line The UPS is supplying utility power to the connected equipment AF On Battery The UPS is supplying battery power to the connected equipment 6 Smart UPS RT SURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Operation Indicator i i s LED Indicator Title Description Bypass The Bypass LED illuminates indicating that the UPS is in bypass mode LI Utility power is sent directly to connected equipment during bypass mode operation Bypass mode operation is the result of an internal UPS fault an overload condition or a user initiated command through an accessory Bat tery operation is not available while the UPS is in bypass mode x lt Fault The UPS detects an internal fault Overload The connected equipment is drawing more than the UPS power rating QO allows 2 Replace Battery Bat The battery is disconnected or must be replaced tery Disconnected Display Panel Functions Te Feature Feature Title Function Button Power On Press this button to turn on the UPS Continue reading for additional capabilities Power Off Press this button to turn off the UPS output NOTE The battery
4. SURTA2000XL Uninterruptible Power Supply User Manual 13 Troubleshooting Problem and or Possible Cause Solution The Site Wiring Fault LED on the rear panel is illuminated Refer to Display Panel Indicators on page 6 The UPS is plugged into an improperly wired utility power outlet Wiring faults detected include missing ground hot neutral polarity rever sal and overloaded neutral circuit Contact a qualified electrician to correct the building wiring There is no utility power There is no utility power and the UPS is off Use the cold start feature to supply power to the connected equipment from the UPS battery Press the button for one second and release The UPS will beep briefly Press and hold the button again for about three seconds The unit will emit two beeps Release the button during the second beep UPS operates On Battery although line voltage exists Your system is experiencing very high low or distorted line voltage The generator is not correctly sized Move the UPS to a different outlet on a different circuit Inadequately sized generators may distort the voltage Test the input voltage with the utility voltage display Refer to Utility Voltage Measurement on page 8 for additional information Contact a qualified electrician to correct the building wiring Diagnostic utility voltage Refer to U tility Voltage Measurement on page 8 All f
5. a new bat tery or after On Battery operation see On Battery Operation on page 7 until the battery recharges Note To use the UPS as a master ON OFF switch ensure all connected equipment is switched on The equipment will not be powered until the UPS is turned on 1 Plug the UPS into a two pole three wire grounded receptacle only Avoid using extension cords a Check to ensure that the Site Wiring Fault LED light on the back of the UPS is NOT illuminated On position b If the LED light is on the outlet is incorrectly wired Check with a licensed electrician to ensure that the outlet is properly wired 2 To power up the UPS press the button on the front panel oO i 2 o ol OO A if 3 Turn on all connected equipment For Additional Computer System Security For additional computer system security install PowerChute Business Edition Smart UPS monitor ing software Refer to the software CD included in the literature kit for instructions Terminal Mode Configuration Terminal mode can only be used with the serial cable If using a USB cable disconnect the USB cable from the UPS and connect the serial cable to the UPS before using the Note terminal program Shown below is an example of how to use terminal mode to configure the number of external battery packs See Configuration Settings on page 8 for additional information 1 Exit the PowerC
6. and have it serviced immediately Indicators on page 6 Fault and Overload LEDs illuminated and UPS emits a sustained alarm tone Refer to Display Panel The UPS has ceased sending power to connected equipment The connected equipment exceeds the specified maximum load as defined in Specifications on the APC web site www apc com Disconnect nonessential equipment from the UPS to eliminate the over load condition Press the button then the w button to restore power to connected equipment page 6 The Replace Battery Battery Disconnected LED is illuminated Refer to Display Panel Indicators on Battery is disconnected flashes and a short beep is emitted every two seconds to indicate the bat tery is disconnected Check that the battery connectors are fully engaged Weak battery Allow the battery to recharge for 24 hours and perform a self test If the problem persists after recharging replace the battery Failure of a battery self test flashes and a short beep is emitted for one minute The UPS repeats the alarm every five hours Allow the battery to recharge for 24 hours Perform the self test procedure to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test If the battery fails again it must be replaced UPS output is maintained during the self test Smart UPS RT SURTA1500XL SURTA1 500XLJ
7. electrical hazards You may leave the UPS and connected equipment on during the replacement procedure Once the batteries are disconnected the connected equipment is not protected from power outages Caution Refer to the appropriate replacement battery user manual for battery module installation instructions See your dealer or contact APC at www apc com for information on replacement battery modules XY Be sure to deliver the spent battery s to a recycling facility or ship it to APC in CS the replacement battery packing material Pb Pb Transporting the UPS to Another Location Perform these steps before transporting the UPS to another location 1 Shut down and disconnect any equipment attached to the UPS 2 Shut down and disconnect the UPS from the utility or power supply 3 Disconnect the battery a Remove the front bezel O b Remove the battery cover O c Unsnap the battery connectors 4 Place a protective sticker or packaging between the battery connectors to ensure that the connectors do not become re engaged during transport 5 Reinstall the battery cover O aij 2 H _ E EA 10 Smart UPS RT SURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Storage Maintenance Transport and Service Battery Replacement Instructions If the bat
8. plugged into a wall outlet Refer to Display Panel Indicators on page 6 The UPS is shut down or the battery is discharged from an extended outage None The UPS will restart automatically when utility power is restored and the battery has a sufficient or user specified charge 12 Smart UPS RT SURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Troubleshooting Problem and or Possible Cause Solution Panel Indicators on page 6 Bypass and Overload LEDs are illuminated and the UPS emits a sustained alarm tone Refer to Display The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications on the APC web site www apc com The alarm remains on until the overload is removed Disconnect nonessen tial equipment from the UPS to eliminate the overload condition The UPS continues to supply power in the bypass mode and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a utility voltage interruption Bypass LED is illuminated Refer to Display Panel Indicators on page 6 The bypass has been turned on through an accessory If bypass is the chosen mode of operation ignore the illuminated LED Fault LED is illuminated Refer to Display Panel Indicators on page 6 Internal UPS fault Do not attempt to use the UPS Turn the UPS off
9. will not turn off Refer to Display Panel Functions on page 7 button not pushed Press the button once to turn the UPS off The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS beeps occasionally Normal UPS operation when running On Battery None The UPS is protecting the connected equipment Press the h button to silence this alarm UPS is not providing expected backup time The UPS battery is weak due to a recent power outage or battery is near the end of its service life Charge the battery Batteries require recharging after extended outages Batteries can wear faster when put into service often or when operated at elevated temperatures If the battery is near the end of its service life con sider replacing the battery even if the replace battery LED is not yet illu minated page 6 All LEDs are illuminated and the UPS emits a constant beeping Refer to Display Panel Indicators on The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately Front panel LEDs flash sequentially Refer to Display Panel Indicators on page 6 The UPS has been shut down remotely through software or an optional acces sory card None The UPS will restart automatically when utility power returns All LEDs are off and the UPS is
10. Arc www apce com APC Smart UPS RT sURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Introduction Before Installation About this Manual The APC Smart UPS RT SURTA1500XL SURTA1500XLJ and SURTA2000XL is a high performance Uninterruptible Power Supply UPS designed to prevent blackouts brownouts sags and surges from reaching your computers servers and other sensitive electronic equipment This manual describes procedures on how to properly unpack and install the UPS connect the battery and equipment configure accessories and start up the system Illustrations are representative Your configuration including components and optional APC equip ment may be different from the models shown in this manual The user manual is accessible from the supplied CD and the APC web site www apc com Contact Information Refer to www apce com to contact APC or for additional information about this product Safety Information Read the Safety Guide before you begin the installation operate the UPS or perform equipment maintenance Failure to comply with safety instructions warning could result in bodily injury or equipment damage Unpacking and Equipment Placement A The UPS is heavy Two people are required to lift the UPS Select a location sturdy enough to handle the weight of the UPS Heavy 1 Unpack the equipment The packaging is recyclable save it for reuse or dispose of it properly
11. S RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Installation Connectors Type Description ir EPO terminal The Emergency Power Off EPO terminal allows the user to connect OO the UPS to the central EPO system NOTE Adhere to national and local codes when wiring the EPO switch TVSS screw The UPS features a Transient Voltage Surge suppression TVSS screw B located on the rear panel for connecting the ground cable on surge sup pression devices such as telephone and network line protectors NOTE Prior to connecting the grounding cable disconnect the UPS from the utility power outlet and turn off the UPS External battery Optional Smart UPS RT external battery packs provide extended run pack connector time during power outages These units support up to ten external bat tery packs NOTE See the APC web site www apc com for information on the external battery pack SURTA48XLBP or SURTA48XLBPJ PDU Receptacles Connect equipment to the Power Distribution Unit PDU receptacles on the rear of the UPS 1 Connect equipment to PDU receptacles 0 2 If applicable connect equipment to the serial or USB com port 3 Connect ground cable of voltage surge suppression equipment or the optional Smart UPS RT battery pack to the TVSS screw 4 Add optional accessories to the Smart Slot O a Remove the cover and screws Dis
12. S will pass to 110V 107V 127V connected equipment during internal bypass 120V Models 110V e 130V operation 133V 113V 133V 116V e 136V 119V e 139V e 122V 142V e 125V e 145V e 128V 148V Low Bypass Points 100V Models 100V 120V Minimum voltage that the UPS will pass to 18V 78V 86V connected equipment during internal bypass 120V Models 80V 88V operation 86V e 82V 90V e 84V 92V 86V 94V e 88V 96V 90V 98V 92V e 100V Output Frequency Automatic 50 3 Hz or Sets the allowable UPS output frequency 50 3 Hzor 5040 1 Hz Whenever possible the output frequency tracks the input fi i 60 3 Hz 60 3 Hz or racks the input frequency 60 0 1 Hz Number of Battery 1 Number of connected bat Defines the number of connected battery packs Packs tery packs for proper run time prediction 1 internal battery module 2 one SURTA48XLBP or SURTA48XLBPJ 3 two SURTA48XLBP or SURTA48XLBPJ etc Smart UPS RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 9 Storage Maintenance Transport and Service Storage Maintenance Transport and Service Storage Store the UPS covered in a cool dry location with the battery s fully charged At 5 to 113 F 15 to 45 C charge the UPS battery every six months To Install a Replacement Battery This UPS has an easy to replace hot swappable battery module Replacement is a safe procedure iso lated from
13. ability the UPS is shipped with stabilizing feet Removal of the feet in a tower configuration may result in bodily injury or equipment damage Caution To Install the UPS with External Battery Pack s In addition to the UPS if your configuration includes optional Smart UPS RT battery pack s SURTA48XLBP or SURTA48XLBPJ see the battery pack user manual to complete the physical installation for the UPS with external battery pack s The UPS must be installed above external battery pack s when in a rack When installing the UPS as a tower configuration battery pack s must be installed to the right of the UPS when facing the front of the UPS Failure to follow these instructions could result in cabling shortage Connect Equipment to the UPS A Prior to connecting the grounding cable ensure that the UPS is NOT connected to utility or battery power circuits See step 3 on page 3 for procedure Caution The UPS is equipped with the following connectors Connectors Type Description Serial Com Use only the supplied cable to connect to the serial port NOTE A standard serial interface cable is incompatible with the UPS USB Com 100 V Models Users may purchase software and cables as an accessory to the UPS Refer to the APC web site www apc com for information on accessories NOTE Serial and USB ports cannot be used simultaneously 2 Smart UP
14. aceways For installation in Canada Use only CSA certified type ELC extra low voltage control cable For installation in other countries Use standard low voltage cable in accordance with national and local regulations 2 Locate the EPO connector on the rear of the UPS Use a normally open contact to connect cable to each EPO terminal 9 o ial a ut if Qan Connect the Battery and Install the Front Bezel The battery is shipped in the disconnect position Do not connect the battery until you are ready to use the equipment 1 Remove the battery cover 0 2 Remove the warning label and protective sticker from the battery connector Place the sticker on the back of the battery cover for re use 3 Snap the battery connectors together O 4 Reinstall the battery cover 8 5 Install the front bezel oO 2 9 fats at EAr oau Pe A We Z oe i iiini ii SS d u Gai 4 Smart UPS RT SURTA1 500XL SURTAI1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Terminal Mode Configuration Connect Power and Start Up the UPS The UPS battery charges when it is connected to utility power and will charge to 90 capacity within three hours Do not expect full battery run capability from
15. card or save cover Do not attempt to reinstall it b Refer to the accessory manual to install equipment o I gl 2 e aC Q o on al Td Eal a D a TAGE E a om ee Vet i DaS 3 rea Pet If Required Connect the Emergency Power Off EPO Feature The EPO interface is a safety extra low voltage SELV circuit Connect it only to other SELV circuits To avoid damage to the UPS do not connect the EPO interface to any Caution Circuit other than a closure type circuit properly isolated from the utility Smart UPS RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 3 Installation The EPO feature provides immediate de energizing of the UPS and connected equipment from a remote location without switching to battery operation 1 Use one of the following cable types to connect the UPS to the EPO switch CL2 Class 2 cable for general use CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air CL2R Riser cable for use in a vertical run in a floor to floor shaft CLEX Limited use cable for use in dwellings and for use in r
16. er warranty you must obtain a Returned Material Authorization RMA number from customer support Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WAR RANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDI RECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Spe cifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise Copyright Notice Entire contents copyright 2004 by American Power Conversion Corporation All rights reserved Reproduction in whole or in part wi
17. guarantee that interference will not occur in a particular installation If this equipment for Class B compliance does cause harmful interference to radio or television recep tion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Regulatory Approvals 120 V models s T3A031 TEEMA LISTED 42C2 EEPE ERE i gt ERER PpS ER AEE XRAN TFE RHUL gt GHEE PORK REECE IN EE 0 100 V models f LOEB HROUBEESERMEAERHIBRA VCCI ORE JL KRIST SAA MREMEE CT COREERERE CHATS CBE nator HHhREVNAROTTCEMBORT TORACE RERET E95463 SKDBRKRANAZCEMBOET Smart UPS RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 15 Limited Warranty American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service und
18. hute Business Edition software a From the windows PC desktop select START gt Settings gt Control Panel gt Administrative Tools gt Services b Select APC PCBE Server and APC PCBE Agent Right click the mouse and select Stop 2 Open a terminal program Example HyperTerminal From the computer desktop select START gt Programs gt Accessories gt Communication gt HyperTerminal 3 Double click the HyperTerminal icon a Follow the prompts to choose a name and select an icon Disregard the message must install a modem if it is displayed Click OK Smart UPS RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 5 Operation b Select the COM port that is connected to the UPS The port settings are e Bits per second 2400 e data bits 8 parity none e stop bit 1 e flow control none c Press Enter 4 Once the terminal window is open follow these steps to set the number of external battery packs SURTA48XLBP or SURTA48XLBPJ a Press Enter to initiate terminal mode Follow the prompts b Press 1 to modify UPS settings Press e or E to modify the number of battery packs c Enter the number of battery packs including the internal battery module Number of packs 1 internal battery module 2 one SURTA48XLBP or SURTA48XLBPJ 3 two SURTA48XLBP or SURTA48XLBPJ etc d Press Enter e Follow the prompts 5 Exit the terminal program Operation Display
19. ive LEDs are illuminated The line voltage is extremely high and should be checked by an electri cian There is no LED illumination The line voltage is extremely low and should be checked by an electrician On Line LED Refer to Display Panel Indicators on page 6 There is no LED illumination The UPS is running On Battery or it must be turned on The LED is blinking The UPS is running an internal self test 14 Smart UPS RT SURTA1 500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Radio Frequency Regulatory Warranty and Copyright Information Radio Frequency Regulatory Warranty and Copyright Information Radio Frequency Warning This equipment has been tested and found to comply with the limits for a Class A digital device pur suant to part 15 of the FCC Rules Also this equipment has been tested without optional accessory cards and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment for Class A compliance and a residential envi ronment for Class B compliance This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However this is no
20. le Replacement Minimum Capacity 0 percent 0 60 Specify the percentage to which batteries will Before Return from 15 75 be charged following a low battery shutdown Shutdown 30 90 before powering connected equipment 45 Alarm Delay Enable Enable e Disable Mute ongoing alarms or disable all alarms per e Mute manently Shutdown Delay 90 seconds Os e 360s Set the interval between the time when the 90s 4505 UPS receives a shutdown command and actual e 1805 e 540 s shutdown e 270s e 630s 8 Smart UPS RT SURTA1 500XL SURTAI1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual Configuration Settings User Selectable Function Factory Default Choices Description Low Battery 2 minutes 2m 14m PowerChute software interface provides auto Warning 5m 17m matic unattended shutdown when approxi 8m 20m mately two minutes of battery operated run siiin 3m time remains The low battery warning beeps are continuous when two minutes of run time remain Change the low battery warning interval set ting to the time that the operating system or system software requires to safely shut down Synchronized 0 seconds 0s e 240s Specify the time the UPS will wait after the Turn on Delay 60s 300s return of utility power before start up to avoid 120s 360 5 branch circuit overload e 180s e 420s High Bypass Points 100V Models 100V 120V Maximum voltage that the UP
21. o the APC web site www ape com for country specific instructions 3 Disconnect the battery for transport See step 3 in Transporting the UPS to Another Location on page 10 4 Pack the UPS and front bezel in its original packaging to avoid damage in transit If this is not available refer to www apce com for information about obtaining a new set Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty 5 Mark the RMA on the outside of the package 6 Return the UPS by insured prepaid carrier to the address given to you by Customer Service Smart UPS RT SURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 11 Troubleshooting Troubleshooting Use this chart to solve minor UPS installation and operation problems Refer to www apc com with complex UPS problems Problem and or Possible Cause Solution UPS will not turn on The battery is not connected properly Check that the battery connectors are fully engaged Gu button not pushed Press the button once to power up the UPS and connected equipment The UPS is not connected to utility power supply Check that the power cable from the UPS to the utility power supply is securely connected at both ends Very low or no utility voltage Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked UPS
22. tery needs replacement follow the steps below to remove the battery from the UPS 1 Disconnect the battery See step 3 in Transporting the UPS to Another Location on page 10 2 Grab the battery handle O to pull the battery out of the frame 3 To disengage the battery from the frame push in the two tabs on the side of the battery and slide it out of the UPS 2 4 Refer to the battery replacement instruction sheet to install the replacement battery in the UPS Service A Always DISCONNECT THE BATTERY before shipping the UPS to be in compliance with U S Department of Transportation DOT regulations Caution If the UPS requires service do not return it to the dealer Follow these steps 1 Review the problems discussed in Troubleshooting beginning on page 12 to eliminate common problems 2 If the problem persists contact APC Customer Service through the APC web site Wwww apc com Note the model number of the UPS the serial number and the date purchased If you call APC Customer Service a technician will ask you to describe the problem and attempt to solve it over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA If the UPS is under warranty repairs are free Procedures for servicing or returning products may vary internationally Refer t
23. thout permission is prohibited APC Smart UPS and PowerChute are registered trademarks of American Power Conversion Corpo ration All other trademarks are the property of their respective owners 990 1856A 06 2004 InfraStruXure APC
24. will continue to charge and the fans will continue to run while the UPS is connected to the utility Cold Start When there is no utility power and the UPS is off press and hold the button to power up the UPS and connected equipment The UPS will emit two beeps During the second beep release the button Self Test Automatic The UPS performs a self test automatically when tuned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment On Battery Manual Press and hold the button for a few seconds to initiate the self test On Battery Operation The UPS switches to battery operation automatically if the utility power fails While running On Bat tery an alarm beeps four times every 30 seconds Press the button to silence this alarm If the utility power does not return the UPS continues to supply power to the connected equipment until the battery is fully discharged When 2 minutes of run time remain the UPS emits a continuous beeping If PowerChute is not being used files must be manually saved and the computer must be turned off before the UPS fully dis charges the battery Refer to www apc com for information on battery runtimes The UPS battery runtime differs based on usage and environment Smart UPS RT SURTA1500XL SURTA1 500XLJ SURTA2000XL Uninterruptible Power Supply User Manual 7 Configuration Settings Utility Voltage Measurement
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