Cisco SW CallMgr 3.3 to 4.3 Upgd
Contents
1. e IBM x3650 Single Processor IBM xSeries 3650 Intel 5140 2 33 GHz e IBM x3650 Dual Processor IBM xSeries 3650 Intel 5140 2 33 GHz e Compaq DL320 HP DL320 G2 2266 MHz e Compaq DL320 Compaq DL320 3 06 GHz e HP DL320 HP DL320 G4 3 4 GHz e HP DL380 Single Processor HP DL380 G3 1 CPU 2400 MHz e HP DL380 Single Processor HP DL380 G3 1 CPU 3 06 GHz e HP DL380 Single Processor HP DL380 G4 1CPU 3 4 GHz e HP DL380 Single Processor HP DL380 G5 1CPU Xeon 5140 2 33 GHz e HP DL380 Dual Processor HP DL380 G3 2 CPU 2 4 GHz e HP DL380 Dual Processor HP DL380 G3 2 CPU 3 06 GHz All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 15 of 14 Data Sheet ee e HP DL380 Dual Processor HP DL380 G4 2 CPU 3 4 GHz e HP DL380 Dual Processor HP DL380 G5 2 CPU Xeon 5140 2 33 GHz Go to http www cisco com go swonly for configuration details Customers who have older nonsupported servers and wish to upgrade to Cisco Unified CallManager Version 4 3 can reference the server upgrade program found at http www cisco com go swonly Non MCS servers that are supported with Cisco Unified CallManager Version 4 3 can be found at http www cisco com go swonly Cisco Unified Communications Services and Support Using the Cisco Lifecycle Services approach Cisco and its partners offer a broad portfolio of end to end services to support2. 3 allows customers to migrate to an operating system based on Microsoft Windows Server 2003 To ensure a smooth migration this version does not include any new features Cisco Unified CallManager Version 4 3 includes all the features of Cisco Unified CallManager 4 2 3 for example enhanced call park and the ability to log in and out of hunt groups Cisco Unified CallManager 4 3 continues to utilize Microsoft SQL Server 2000 as its database All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 14 Data Sheet a Product Specifications Platforms e Cisco MCS 7800 Series including the Cisco MCS 7815 7816 7825 7835 and 7845 e Selected third party servers for details visit http Awww cisco com go swonly Bundled Software e Cisco Unified CallManager Version 4 3 This is a Windows server based call processing and call control application e Cisco Unified CallManager Version 4 3 configuration database This database contains system and device configuration information including dial plan e Cisco Unified CallManager administration software e Cisco Unified CallManager Auto Attendant This application is bundled with Cisco Unified CallManager with the extended services CD e Cisco Unified CallManager Attendant Console This application allows a receptionist to answer and transfer or dispatch calls within an organization The attendant can install
3. 4 GHz e MCS 7835H 2400 HP DL380 G3 e MCS 78351 2400 IBM xSeries 345 e MCS 7835H 3000 HP DL380 G3 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 14 Data Sheet e MCS 78351 3000 IBM xSeries 345 8670 3 06 GHz e MCS 7835 H1 HP DL380 G4 both RoHS and pre RoHS e MCS 7835 I1 IBM xSeries 346 8840 e MCS 7835 H1 RoHS HP DL380 G4 e MCS 7835 I1 RoHS IBM xSeries 346r e MCS 7835 H2 HP DL380 G5 e MCS 7835 I2 IBM xSeries 3650 e MCS 7845H 2400 HP DL380 G3 e MCS 78451 2400 IBM xSeries 345 e MCS 7845H 3000 HP DL380 G3 e MCS 78451 3000 IBM xSeries 345 8670 3 06GHz e MCS 7845 H1 HP DL380 G4 e MCS 7845 I1 IBM xSeries 346 8840 e MCS 7845 H1 RoHS HP DL380 G4 e MCS 7845 H1 HP DL380 G4 pre RoHS e MCS 7845 I1 RoHS IBM xSeries 346r e MCS 7845 H2 HP DL380 G5 e MCS 7845 I2 IBM xSeries 3650 The following third party servers are supported e IBM X206 IBM xSeries 206 e IBM X206 IBM xSeries 206m e IBM X306 IBM xSeries 306 3 06 GHz e IBM X306 IBM xSeries 306 3 4 GHz e IBM X345 Single Processor IBM xSeries 345 1 CPU 8670 2400 MHz e IBM X345 Single Processor IBM xSeries 345 1 CPU 8670 3 06 GHz e IBM X346 Single Processor IBM xSeries 346 1 CPU 8670 3 4 GHz e IBM X345 Dual Processor IBM xSeries 345 8670 71x 3 06 GHz e IBM X346 Dual Processor IBM xSeries 346 2 CPU 8840 3 4 GHz
4. Mute capability from speakerphone and handset e On hook dialing e Operator attendant Cisco Unified CallManager Attendant Console Call queuing Broadcast hunting Shared line support e Privacy e Real time QoS statistics through HTTP browser to phone e Recent dial list Calls to phone calls from phone autodial and edit dial e Service URL Single button access to IP phone service e Single directory number and multiple phones Bridged line appearances e Speed dial Multiple speed dials per phone e Station volume controls audio and ringer e Transfer Blind o Consultative o Direct transfer of two parties on a line Complete transfer by going on hook e User configured speed dial and call forward through Web access e Video SCCP and H 323 e Web services access from phone e Web dialer Click to dial e Wideband audio codec support Proprietary 16 bit resolution 16 kHz sampling rate codec Summary of Administrative Features All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 14 Data Sheet e Application discovery and registration to SNMP manager e AXL SOAP API with performance and real time information e BAT e CDRs e CAR tool e Call forward reason code delivery e Centralized replicated configuration database and distributed Web based management viewers e Configurable and default ringer wav files per phone e Configurabl
5. all traces for Cisco Unified CallManager and logs such as Event Viewer application system and security Dr Watson log Cisco Update Prog logs RIS DC logs Structured Query Language SQL logs and Microsoft Internet Information Services IIS logs e Cisco Conference Bridge This application provides software conference bridge resources that can be used by Cisco Unified CallManager e Cisco Customer Directory Configuration Plug in This plug in guides the system administrator through the configuration process for integrating Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server e Cisco Unified CallManager Assistant Cisco Unified CallManager Assistant provides call routing and display capabilities required by busy administrative assistants and their managers in a business environment By combining a PC based console application and All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 14 Data Sheet various soft keys and display panes on Cisco Unified IP phones Cisco Unified CallManager Assistant can present users job specific tools to more efficiently manage calls in this important environment This function is also available as an Extensible Markup Language XML service on the phone e Cisco Unified IP Phone Address Book Synchronizer This application allows users to synchronize Microsoft Outlook or Outloo
6. o JTAPI and TAPI applications enabled with automated failover and automatic update Triple Cisco Unified CallManager redundancy per device phones gateway and applications with automated failover and recovery Trunk groups MGCP BRI support European Telecommunications Standards Institute ETSI BRI basic net3 user side only e Security Configurable operation modes Nonsecure or secure Device authentication New model phones have an embedded X 509v3 Certificate a certificate authority proxy function CAPF is used to install a locally significant certificate in phones Data integrity Transparent LAN services TLS cipher NULL SHA supported messages are appended with SHA1 hash of the message to ensure that the message is not altered on the wire and can be trusted o HTTPS support for the following applications Cisco Unified CallManager Administration Cisco Unified CallManager Serviceability Cisco Unified CallManager User Cisco Unified CallManager RTMT Cisco Unified CallManager TraceAnalysis Cisco Unified CallManager Service the Cisco Unified CallManager Trace Collection tool and the Cisco Unified CallManager CAR tool Privacy Support for encryption of signaling and media phone types include Cisco Unified IP Phone 7940G 7941G 7941G GE 7960G 7961G 7961G GE 7970G and 7971G models Cisco Unified Survivable Remote Site Telephony SRST and MGCP gateways are supported Secure Sockets Layer SSL fo
7. 8 fax support H 323 only e Third party applications support Broadcast paging Through foreign exchange station FXS Simple Messaging Desktop Interface SMDI for MWI o Hook flash feature support on selected FXS gateways e Support for Cisco Catalyst 6608 Cisco Communication Media Module CMM and Cisco IOS Software on Cisco 2811 2821 2851 3825 and 3845 Integrated Services Routers Cisco 3725 and 3745 Multiservice Access Routers and Cisco 2691 2600 3660 3640 and 3620 Multiservice Platforms TSP 2 1 interface o JTAPI 2 0 service provider interface o Billing and call statistics Configuration database API Cisco AXL e Time of day day of week and day of year routing and restrictions e Toll restriction Dial plan partition e Toll fraud prevention Prevention of trunk to trunk transfer Dropping of conference call when originator hangs up Forced authorization codes e Unified device and system configuration e Unified dial plan e V 150 Secure Modem Calls V 150 over an ICT e Video SCCP and H 323 Summary of User Features e Abbreviated dial e Answer and answer release e Auto answer and intercom e Barge e Call back busy and no reply to station e Call connection e Call coverage e Call forward all off net and on net All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 14 Data Sheet e Call hold and retriev
8. Afeafe CISCO Data Sheet Cisco Unified CallManager Version 4 3 Product Overview Cisco Unified Communications is a comprehensive IP communications system of voice video data and mobility products and applications It enables more effective more secure more personal communications that directly affect both sales and profitability It brings people together by enabling a new way of communicating where your business moves with you security is everywhere and information is always available whenever and wherever it is needed Cisco Unified Communications is part of an integrated solution that includes network infrastructure security mobility network management products lifecycle services flexible deployment and outsourced management options end user and partner financing packages and third party communications applications Cisco Unified CallManager is the call processing component of the Cisco Unified Communications system Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones media processing devices voice over IP VolP gateways and multimedia applications Additional services such as unified messaging multimedia conferencing collaborative contact centers and interactive multimedia response systems interact with the IP telephony solution through Cisco Unified CallManager application programming interfaces APIs Cisco Unified CallManager is ins
9. M X345 2CPU 5000 Svr Usr Lic CM4 3 U K9 X346 SW CallMgr 3 3 to 4 3 Upgd IBM X346 1CPU 2500 Svr Usr Lic CM4 3 U K9 X346D SW CallMgr 3 3 to 4 3 Upgd IBM X346 2CPU 5000 Svr Usr Lic LIC3 X 4 3U 2500 License Upgrade Of 2500 Addtl Users CM 3 x To CM 4 3 New Installations For new Cisco Unified CallManager installations Cisco Unified CallManager software must be ordered Table 2 lists these part numbers Table 2 New Cisco Unified CallManager Order Numbers Part Number Number of Phones Maximum Per Server CM4 3 K9 781512S 1 100 CM4 3 K9 781512 1 300 CM4 3 K9 7815R 300 CM4 3 K9 7816 H3 300 CM4 3 K9 7816 H3 300 CM4 3 K9 7825H2 1 1000 CM4 3 K9 782512 1 1000 CM4 3 K9 7835 H2 2500 CM4 3 K9 7835 12 2500 CM4 3 K9 7845 H2 5000 CM4 3 K9 7845 12 5000 CM4 3 K9 DL320 1000 CM4 3 K9 DL380 2500 CM4 3 K9 DL380D 5000 CM4 3 K9 X306M 1 1000 CM4 3 K9 X3650 2500 CM4 3 K9 X3650D 5000 LIC CCM4 3 2500 2500 Servers with the following part numbers support Cisco Unified CallManager Version 4 3 e MCS 78151 3000 IBM xSeries 206 e MCS 7815 I1 IBM xSeries 206 e MCS 7815 l2 IBM xSeries 206m e MCS 7825H 2266 HP DL320 G2 e MCS 7825H 3000 HP DL320 G2 e MCS 78251 3000 IBM xSeries 306 e MCS 7825 H1 HP DL320 G3 e MCS 7825 H2 HP DL320 G4 both 2 8 and 3 4 GHz e MCS 7825 I1 IBM xSeries 306 e MCS 7825 l2 IBM xSeries 306m both 2 8 and 3
10. ance monitor e QoS statistics recorded per call e Redirected DNIS RDNIS inbound and outbound to H 323 devices e Ability to select specified line to ring All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 14 Data Sheet aT e Ability to select specified phone to ring e Single CDR per cluster e Single point system and device configuration e Sortable component inventory list by device user or line e System event reporting To common syslog or operating system event viewer e TAPI 2 1 CTI e Time zone configurable per phone e TAPS e Cisco Unity software user integration e Voice quality statistics on a call by call basis Mean opinion score MOS calculation using k factor Concealed seconds calculation e XML API into IP phones Cisco Unified IP Phone 7940G and 7960G models e Zero cost automated phone moves e Zero cost phone adds Ordering Information Software Upgrades For upgrades or new installations of Cisco Unified CallManager 4 3 Cisco Unified CallManager CDs must be ordered Customers with a Cisco Software Application Support plus Upgrades SASU contract or a Unified Software Subscription who are running Cisco Unified CallManager Versions 3 3 5 4 0 2a 4 1 3 or 4 2 x and want to upgrade to Cisco Unified CallManager Version 4 3 can order a free upgrade by using the Product Upgrade Tool PUT located at http www cisco com up
11. e e Call join e Call park and pickup e Directed call Park Busy lamp field BLF for park slot Park reversion to a directory number other than the one that parked the call e Call pickup group One touch invocation Informed invocation hitting pickup key gives the user calling and called party information e Call pickup notification e Call status per line state duration and number e Call waiting and retrieve with configurable audible alerting e Calling line identification CLID e Calling line identification restriction CLIR call by call e Calling party name identification CNID e Conference barge e Conference list and drop any party ad hoc conference e Direct inward dial DID e Direct outward dial DOD e Directory dial from phone Corporate or personal e Directories Missed placed and received calls list stored on selected IP phones e Distinctive ring on net vs off net e Distinctive ring per line appearance e Distinctive ring per phone e Drop last conference party ad hoc conferences e Extension mobility support e Group pickup Other group pickup One touch group pickup e Hands free full duplex speakerphone e HTML help access from phone e Immediate diversion to voicemail e Last number redial off net and on net e Log in or out of hunt group e Malicious call ID and trace e Manager assistant service Cisco Unified CallManager Assistant application o Proxy line support Manager features Immediate diver
12. e call forward display e Database automated change notification e Date and time display format configurable per phone e Debug information to common syslog file e Device addition through wizards e Device downloadable feature upgrades Phones hardware transcoder resource hardware conference bridge resource and VoIP gateway resource e Device groups and pools for large system management e Device mapping tool IP address to MAC address e Dynamic Host Configuration Protocol DHCP block IP assignment Phones and gateways e Cisco Unified CallManager Dialed Number Analyzer DNA e Dialed number translation table inbound and outbound translation e Dialed number identification service DNIS e Enhanced 911 service e H 323 compliant interface to H 323 clients gateways and gatekeepers e JTAPI 2 0 CTI e Lightweight Directory Access Protocol LDAP Version 3 directory interface to selected vendors LDAP directories Active Directory Netscape Directory Server Support for password aging complex password requirements one time passwords etc with LDAP directory e Cisco Unified CallManager Multilevel Administration MLA access e MGCP signaling and control to selected Cisco VoIP gateways e Native supplementary services support to Cisco H 323 gateways e Paperless phone DNIS Display activated button labels on phones e Performance monitoring SNMP statistics from applications to SNMP manager or to operating system perform
13. entiated services code point DSCP to MLPP precedence level mapping e Multilocation Dial plan partition e Multiple ISDN protocol support e Multiple remote Cisco Unified CallManager platform administration and debug utilities o Prepackaged alerts monitor views and historical reports with RTMT o Real time and historical application performance monitoring through operating system tools and Simple Network Management Protocol SNMP Monitored data collection service All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 14 Data Sheet Remote terminal service for off net system monitoring and alerting Real time event monitoring and presentation to common syslog Trace setting and collection utility Browse to onboard device statistics o Clusterwide trace setting tool Trace collection tool e Multisite cross WAN capability with intersite CAC e Dial plan partitioning e Off premises extension OPX e Outbound call blocking e Out of band dual tone multifrequency DTMF signaling over IP e Overlap sending and receiving Media Gateway Control Protocol MGCP o H 323 e Public switched telephone network PSTN failover on route nonavailability Automated alternate routing AAR o Forward on no bandwidth e Q SIG International Organization for Standardization ISO Alerting name specified in ISO 13868 as part of the Supplementary Serv
14. grade Customers without SASU who require a CD upgrade can order one of the Cisco Unified CallManager part numbers in Table 1 Table 1 Cisco Unified CallManager Part Numbers Product ID Description CM4 3 K9 UPG SW CallManager Upgrade To 4 3 For SASU UCSS CM 4 3 K9 SUP SW CallManager Upgrade To 4 3 For SMARTnet CM4 3 U K9 7815SE SW CallMgr 3 3 to 4 3 Upgd MCS 7815 100 Svr Usr Lic CM4 3 U K9 7815 SW CallMgr 3 3 to 4 3 Upgd MCS 7815 300 Svr Usr Lic CM4 3 U K9 7825SE SW CallMgr 3 3 to 4 3 Upgd MCS 7825 100 Svr Usr Lic CM4 3 U K9 7825 SW CallMgr 3 3 to 4 3 Upgd MCS 7825 1000 Svr Usr Lic CM4 3 U K9 7835 SW CallMgr 3 3 to 4 3 Upgd MCS 7835 2500 Svr Usr Lic CM4 3 U K9 7845 SW CallMgr 3 3 to 4 3 Upgd MCS 7845 5000 Svr Usr Lic CM4 3 U K9 DL320 SW CallMgr 3 3 to 4 3 Upgd HP DL320 1000 Svr Usr Lic CM4 3 U K9 DL380 SW CallMgr 3 3 to 4 3 Upgd HP DL380 1CPU 2500 Svr Usr Lic CM4 3 U K9 DL380D SW CallMgr 3 3 to 4 3 Upgd HP DL380 2CPU 5000 Svr Usr Lic CM4 3 U K9 X206 SW CallMgr 3 3 to 4 3 Upgd IBM X206 300 Svr Usr Lic CM4 3 U K9 X306 SW CallMgr 3 3 to 4 3 Upgd IBM X306 1000 Svr Usr Lic CM4 3 U K9 X345 SW CallMgr 3 3 to 4 3 Upgd IBM X345 2500 Svr Usr Lic All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 14 Data Sheet a CM4 3 U K9 X345D SW CallMgr 3 3 to 4 3 Upgd IB
15. ice Connected Name ldentification Presentation SS CONP feature Basic call ID services General functional procedures Call back ISO IEC 13870 2nd Edition 2001 07 Completion of Calls to Busy Subscriber CCBS and Completion of Calls on No Reply CCNR Call diversion SS CFB busy SS CFNR no answer and SS CFU unconditional service ISO IEC 13872 and ISO IEC 13873 first edition 1995 Call diversion by forward switching and by reroute Call transfer by join H 323 Annex M 1 Q SIG over H 323 ITU recommendation for Annex M 1 e H 323 Annex M 1 support for H 323 gateways and H 225 trunks Identification restriction Calling Name Identification Restriction CNIR and Connected Line Identification Restriction COLR and Connected Name Identification Restriction CONR Loop prevention diversion counter and reason loop detection diverted to number diverting number original called name and number original diversion reason and redirecting name o Message waiting indicator MWI Path replacement ISO IEC 13863 2nd Ed 1998 and ISO IEC 13974 2nd Ed 1999 e Redundancy and automated failover on call processing failure Call preservation on call processing failure All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 14 Data Sheet e Station to station calls e Station through trunk calls MGCP gateways
16. ion and gain adjustment per device phone and gateway e Automated bandwidth selection e Auto route selection ARS e AXL Simple Object Access Protocol SOAP API with performance and real time information e Basic Rate Interface BRI endpoint support registers BRI endpoints as Skinny Client Control Protocol SCCP devices e Call Admission Control CAC intercluster and intracluster e Call coverage Forwarding based on internal and external calls Forwarding out of a coverage path Timer for maximum time in coverage path Time of day e Call display restrictions e Call forward Busy e Call forward No answer All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 14 Data Sheet eT e Call forward internal or external All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 14 Data Sheet e Call forward on non registered device Codec support for automated bandwidth selection G 711 mu law and a law G 723 1 G 729A B GSM EFR GSM FR and wideband audio proprietary 16 bit resolution and 16 kKHz sampled audio e Device mobility Automatic upgrade of location specific information when a phone moves e Digit analysis and call treatment digit string insertion deletion stripping dial access codes and digit string translation e Distributed ca
17. k Express address books with Cisco Personal Address Book It provides two way synchronization between the Microsoft and Cisco products After installing and configuring Cisco Personal Address Book users can access this feature from the Cisco Unified IP Phone Configuration Website e Cisco Unified CallManager Locale Installer This application provides user and network locales for Cisco Unified CallManager adding support for languages other than English Locales allow users to view translated text receive country specific phone tones and receive TAPS prompts in a chosen language when working with supported interfaces This application is downloaded from the Cisco Website as needed e Cisco Unified CallManager JTAPI This plug in is installed on all computers that host applications that interact with Cisco Unified CallManager with the Java Telephony API JTAPI JTAPI reference documentation and sample code are included e Cisco Telephony Service Provider This application contains the Cisco Telephony Application Programming Interface TAPI service provider TSP and the Cisco Wave Drivers that TAPI applications use to make and receive calls on the Cisco Unified IP Telephony system e Cisco Tool for Auto Registered Phones Support TAPS This tool loads a preconfigured phone setting on a phone e Cisco Dialed Number Analyzer This serviceability tool analyzes the dialing plan for specific numbers System Capabilities Summary e Attenuat
18. ll processing Deployment of devices and applications across an IP network Clusters of Cisco Unified CallManager servers for scalability redundancy and load balancing o Maximum of 7 500 IP phones per Cisco Unified CallManager server configuration dependent o Maximum of 50 000 busy hour call completions BHCCs per Cisco Unified CallManager server configuration dependent Eight Cisco Unified CallManager servers per cluster o Maximum of 125 000 BHCCs per Cisco Unified CallManager cluster configuration dependent o Maximum of 30 000 IP phones per cluster configuration dependent o Intercluster scalability to more than 100 sites or clusters through H 323 gatekeeper o Intracluster feature transparency Intracluster management transparency e Fax over IP G 711 pass through and Cisco Fax Relay e Forced authorization codes and client matter codes account codes e H 323 interface to selected devices e H 323 FastStart inbound and outbound e Hotline and private line automated ringdown PLAR e Hunt groups Broadcast circular longest idle and linear e Interface to H 323 gatekeeper for scalability CAC and redundancy e Language support for client user interfaces languages specified separately e Multilevel precedence and preemption MLPP Primary Rate Interface PRI 4ESS user to user information element UUIE support e Interworking and tunneling of PRI 4ESS UUIE based MLPP over an intercluster trunk ICT e Differ
19. nc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDR CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco S the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack Home Link Internet Quotient IOS iPhone IP TV iO Expertise the iQ logo iO Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries stems Cisco Systems Capital All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0701R Printed in USA C78 387639 01 03 07 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 16 of 14
20. r directory Supported applications include BAT CAR Cisco Unified CallManager Administration User Pages Cisco Unified CallManager Assistant Administration Pages Cisco Unified CallManager User Pages and IP Phone Options Pages CTI Manager Extension Mobility Cisco Unified CallManager Assistant and Multilevel Administration MLA USB eToken containing a Cisco rooted X 509v3 certificate Used to generate a Certificate Trust List CTL file for the phones as well as configuring the security mode of the cluster Phone security Provided by Trivial File Transfer Protocol TFTP files configuration and firmware loads signed with the self signed certificate of the TFTP server the Cisco Unified CallManager system administrator can disable HTTP and Telnet on the IP phones e Session Initiation Protocol SIP trunk e Cisco Unified SRST e Shared resource and application management and configuration o Transcoder resource Conference bridge resource All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 14 Data Sheet Topological association of shared resource devices conference bridge music on hold MoH sources and transcoders o Media termination point MTP Support for SIP trunk and RFC 2833 o Annunciator e Silence suppression and voice activity detection VAD e Simplified North American Numbering Plan NANP and non NANP support e T 3
21. t or transfer do not disturb divert all calls call intercept call filtering on CLID intercom and speed dials All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 9 of 14 Data Sheet Assistant features Intercom immediate divert or transfer divert all calls and manager call handling through assistant console application All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 14 Data Sheet o Ef Shared line support Manager features Immediate divert or transfer do not disturb intercom speed dials barge direct transfer and join Assistant features Handle calls for managers view manager status and calls create speed dials for frequently used numbers search for people in the corporate or Cisco Unified CallManager Directory handle calls on their own lines immediate diversion or transfer intercom barge in privacy multiple calls per line direct transfer or join send DTMF digits from console and MWI status of manager phone System capabilities Multiple managers per assistant up to 33 lines and redundant service Cisco Unified CallManager Assistant on the phone with XML service e MWI e Multiparty conference Ad hoc conference with add on meet me features e Multiple calls per line appearance e Multiple line appearances per phone e MoH e
22. talled on Cisco MCS 7800 Series Media Convergence Server platforms and selected third party servers It has a suite of integrated voice applications and utilities including the Cisco Unified CallManager Attendant Console an ad hoc conferencing application the Cisco Unified CallManager Bulk Administration Tool BAT the Cisco Unified CallManager Call Detail Record CDR Analysis and Reporting tool the Cisco Unified CallManager Real Time Monitoring Tool RTMT the Cisco Unified CallManager Auto Attendant CM AA the Tool for Auto Registered Phone Support TAPS and the Cisco Unified CallManager Assistant application Features and Benefits Cisco Unified CallManager Version 4 3 is an enterprise IP telephony call processing solution that is scalable distributable and highly available Multiple Cisco Unified CallManager servers are clustered and managed as a single entity Cisco Unified CallManager clustering yields scalability of from 1 to 30 000 IP phones per cluster load balancing and call processing service redundancy Interlinking multiple clusters allow system capacity to reach 1 million users in a system of more than 100 sites Clustering aggregates the power of multiple distributed Cisco Unified CallManager installations enhancing the scalability and accessibility of the servers to phones gateways and applications and triple call processing server redundancy improves overall system availability Cisco Unified CallManager Version 4
23. the attendant console which is a client server application on a PC that runs Windows 98 ME NT 4 0 Service Pack 4 or greater 2000 or XP The attendant console connects to the Cisco Telephony Call Dispatcher TCD server for login services line state and directory services Multiple attendant consoles can connect to a single Cisco TCD server e Cisco Unified CallManager CDR Analysis and Reporting Tool CAR This application provides reports for calls based on CDRs Report features include calls on a user basis calls through gateways simplified call quality and a CDR search mechanism In addition Cisco Unified CallManager CAR provides limited database administration for example deleting records based on database size e Cisco Unified CallManager Bulk Administration Tool BAT This application allows the administrator to perform bulk add delete and update operations for devices and users e Cisco Unified CallManager Real Time Monitoring Tool RTMT This client tool monitors real time behavior of the components in a Cisco Unified CallManager cluster It uses HTTP and TCP to monitor device status system performance device discovery and computer telephony integration CTI applications It connects directly to devices by using HTTP for troubleshooting system problems e Cisco Unified CallManager Trace Collection Tool This tool collects traces for a Cisco Unified CallManager cluster into a single zip file The collection includes
24. the Cisco Unified Communications system These services are based on proven methodologies for deploying operating and optimizing IP communications solutions Initial planning and design services for example can help you meet aggressive deployment schedules and minimize network disruption during implementation Operate services reduce the risk of communications downtime with expert technical support and optimize services enhance solution performance for operational excellence Cisco and its partners offer a system level service and support approach that can help you create and maintain a resilient converged network that meets your business needs Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems Inc Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark a San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19 USA Singapore 068912 1101 CH Amsterdam C l S C oO wwwecisco com wwwcisco com The Netherlands Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2007 Cisco Systems Inc All rights reserved CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems I
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