Quantum Scalar 24 Library, one LTO-3 tape drive, 24 slots, LVD SCSI
Contents
1. The warranty for new Product begins on the date of purchase from Quantum or an authorized Quantum VAR VAD as evidenced by a copy of the seller s invoice Repaired or Rapid Exchange Warranty The warranty period for Repaired or Rapid Exchange Product shall be the balance of the original Product warranty Warranty Limitations For the time periods set forth with the specific Product Quantum warrants to the original End User you that the Product excluding expendable parts and covers you have purchased from Quantum or a Quantum authorized Reseller is free from defects in material and workmanship under normal use THIS LIMITED WARRANTY DOES NOT APPLY TO ANY PRODUCTS OR PARTS FROM WHICH THE SERIAL NUMBER HAS BEEN REMOVED OR ALTERED OR THAT HAVE BEEN DAMAGED OR RENDERED DEFECTIVE i AS A RESULT OF ACCIDENT MISUSE OR ABUSE ii BY THE USE OF PARTS OR MEDIA PRODUCTS NOT APPROVED MANUFACTURED OR SOLD BY QUANTUM OR NOT CONFORMING TO QUANTUM S SPECIFICATIONS iii BY MODIFICATION WITHOUT THE WRITTEN PERMISSION OF QUANTUM iv AS A RESULT OF INSTALLATION OR SERVICE BY ANYONE OTHER THAN QUANTUM AN AUTHORIZED QUANTUM SERVICE CENTER OR A QUANTUM SERVICE PROVIDER CERTIFIED TO PERFORM SUCH WORK v AS A RESULT OF FAILURES DUE TO A PRODUCT FOR WHICH QUANTUM IS NOT RESPONSIBLE vi AS A RESULT OF USE IN AN ENVIRONMENT FOR WHICH THE PRODUCT WAS NOT DESIGNED When Quantum releases a critical update to a hardware or firmware component to the p2. Product or Part at Quantum s discretion on a FastExchange basis The unit will be dispatched within 24 hours of Quantum determining that the unit is defective Provided a customer contacts Quantum and completes all of the necessary paperwork prior to 1PM Mountain Standard Time Quantum will ship the replacement Product or Part the same day which will arrive within 24 hours at the customer site FastExchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will i Diagnose the problem ii Ship a replacement Product or Part to the End User iii Issue a Return of Materials Authorization RMA Number If the carrier has an unforeseen event that delays the shipment Quantum cannot guarantee that the unit will arrive within the 24 hour window Customers should not assume that the time of contact with Quantum dictates the time of shipment PLEASE NOTE The 24 hour FastExchange is available ONLY in North America the European Union Switzerland and Norway In countries where FastExchange is not yet available Quantum offers the best available exchange or return to depot repair dependent upon local restrictions for your replacement unit Bronze Support Next business day Response Scalar i2000 Scalar 10K Scalar 100 PX500 Series PX720 DX30 DX100 M1800 M2500 Warranty Claims For Products that require repair during the term of this Limited Warranty Quantum will dispatch a Field Service Engineer the following b
3. E PRACTICE OR ANY WARRANTIES OF NON INFRINGEMENT OF ANY THIRD PARTY S PATENT S TRADE SECRET S COPYRIGHT S OR OTHER INTELLECTUAL PROPERTY RIGHT S QUANTUM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE PRODUCT INCLUDING THE HARDWARE AND PROPRIETARY RIGHTS WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE OR THAT DEFECTS IN THE SOFTWARE PRODUCT OR SOFTWARE MEDIA EXCEPT AS STATED ABOVE WILL BE CORRECTED FURTHERMORE QUANTUM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE PRODUCT IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY OR OTHERWISE NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUANTUM OR QUANTUM S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY SHOULD THE SOFTWARE PRODUCT PROVE DEFECTIVE YOU AND NOT QUANTUM OR QUANTUM AUTHORIZED REPRESENTATIVE ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION Limitation of Liability UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE SHALL QUANTUM BE LIABLE TO END USER FOR ANY INJURIES DAMAGE TO OR REPLACEMENT OF PRODUCT OR PROPERTY COSTS FOR RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA USED WITH THE PRODUCT OR ANY SPECIAL INDIRECT INCIDENTAL ECONOMIC OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOSS OF BUSINESS OR LOSS OF PROFITS WHATSOEVER EVEN IF QUANTUM WAS ADVISED OF T
4. HE POSSIBILITY OF SUCH LOSS OR DAMAGE SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT SHALL QUANTUM S TOTAL LIABILITY TO YOU FOR ALL DAMAGES LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT AND THE LICENSE TO THE PROPRIETARY RIGHTS ALL QUANTUM PRODUCTS ARE COVERED BY A WORLDWIDE LIMITED WARRANTY THIIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS YOU MAY HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY Quantum shall not be responsible for any handling fees delays as a result of customs import duties or tariffs Rev 23 Effective June 10 2008 Page 5 of 6 wo00023 Quantum Worldwide End User Standard Limited Product Warranty This Free and Open Source Software in Licensed Software FOSS list consists of FOSS components contributed by many organizations and individuals The FOSS source codes are available only on request Index of FOSS Licenses o loz License Academic Free License ADIC License Apache License The Artistic License BSD License Caldera License Crypto License I O Imn m O O W gt Curl License Cyrus License Dos2unix License Freetype Project License TAX Se General Public Licenses FDL Lic
5. Quantum Pathlight VX 650 Two year Gold onsite service 7x24x4 hour response authorized service provider One year Bronze on site service 5x9 next business day Quantum or Quantum Pathlight VX 450 response authorized service provider Quantum or Quantum StorNext StorNext FX AMASS 90 Day 5x9 phone support authorized service provider Vision 1 Year 5x9 phone support Customer Installable Standard warranty is 5x9 phone support The warranty for Q EKM must be aligned with the underlying library warranty If purchased with a library at point of sale the warranty will be one Quantum Encryption Key Manager year The warranty period for Q EKM field upgrade will be the Quantum or Quantum Q EKM remaining library warranty period or 90 days whichever is longer authorized service provider Travan Standalone Tape Drives Two year 5x9 Phone Support with Rapid Exchange Customer Installable 1 5x9 next business day target response is available in many regions around the world but where not available the warranty is Rapid Exchange On site response may be available at an additional charge Please consult the Warranty Coverage Territory List at http Awww quantum com ServiceableCities for a complete list of areas where 5x9 next business day coverage is available or contact your local Quantum representative for more information Guardian One year On site With StorageCare Guardian installed 5x9 next business day target response for the chassis rai
6. Quantum Worldwide End User Standard Limited Product Warranty The warranty information included in this document applies to products sold to end users by Quantum or one of its authorized Value Added Resellers VARs or Distributors Service contract upgrades to higher response levels are also available for selected products For additional warranty details and post warranty service support options please contact your Quantum Authorized Reseller or local Quantum Representative or visit http www quantum com supportoptions End User Warranty Periods Product Quantum Standard Warranty Installation Requirements Quantum ValueLoader SuperLoader 3 SuperLoader 3A One year 5x9 Phone Support with Rapid Exchange Customer Installable M1500 Quantum SuperLoader Three year 5x9 Phone Support with Rapid Exchange Customer Installable Three year warranty First year On site 5x9x next business day response Second Third year 5x9 Phone Support with Rapid M1800 Exchange Customer Installable One year Bronze on site service 5x9 next business day PX502 response Customer Installable M2500 P4000 P7000 PX506 PX510 One year Bronze on site service 5x9 next business day Quantum or Quantum PX720 response authorized service provider Hardware and Software One year Bronze on site service 5x9 Quantum or Quantum DX30 DX100 next business day response authorized service provider Guardian One year On site With Storag
7. RS BE LIABLE TO END USER FOR ANY INJURIES DAMAGE TO OR REPLACEMENT OF PRODUCT OR PROPERTY COSTS FOR RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA USED WITH THE PRODUCT OR ANY SPECIAL INDIRECT INCIDENTAL ECONOMIC OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOSS OF BUSINESS OR LOSS OF PROFITS WHATSOEVER EVEN IF QUANTUM WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT SHALL QUANTUM S TOTAL LIABILITY TO YOU FOR ALL DAMAGES LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT ALL QUANTUM PRODUCTS ARE COVERED BY A WORLDWIDE LIMITED WARRANTY THIIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS YOU MAY HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY Quantum shall not be responsible for any handling fees delays as a result of customs import duties or tariffs Rev 23 Effective June 10 2008 Page 4 of 6 wo00023 Worldwide End User Qua ntu m Standard Limited Product Warranty End User Software Limited Warranty Worldwide Term of Warranty The warranty term duration begins on the date of purchase from Quantum or an authorized Quantum VAR VAD as evidenced by a copy of the seller s invoice Warranty Limitations For the time periods set f
8. d controllers and Optyon adapters and Rapid Exchange for the power supplies fans and disk drives 3 Rapid Exchange Quantum Reserves the right to choose at its sole discretion Rapid Exchange of the whole unit or failing part Rev 23 Effective June 10 2008 Page 1 of 6 wo00023 Quantum Worldwide End User Standard Limited Product Warranty Product Quantum Standard Warranty Installation Requirements DDS DAT Standalone Tape Drives Three year 5x9 Phone Support with Rapid Exchange Customer Installable GoVault Removable Disk Dock GoVault Removable Disk Cartridge Three year 5x9 Phone Support with Rapid Exchange Customer Installable DLTVS80 VS160 and V 4 Standalone Tape Drive Three year 5x9 Phone Support with Rapid Exchange Customer Installable LTO 2HH LTO 3 and LTO 4 Standalone Tape Drives Three year 5x9 Phone Support with Rapid Exchange Customer Installable SDLT 320 SDLT 600 and DLT S4 Three year 5x9 Phone Support with Rapid Exchange Customer Installable SDLT 600A One year 5x9 Phone Support with Rapid Exchange P Series M2500 5x9 next business day response or corresponding library warranty or service agreement or thirty day on site service whichever is longer L Series SuperLoader SuperLoader 3 and M1500 Rapid Exchange for the balance of the original warranty or service agreement whichever is longer DX30 and DX100 Hardware and Software One year on site Tape Drive Add ons Pr
9. eCare Guardian installed 5x9 next business day on site response for the chassis raid controllers and Optyon adapters and Rapid Exchange for DX3000 DX5000 the power supplies fans and disk drives Customer Installable One year 5x9 next business day CRU replacement and next business day onsite FRU replacement Software 1 Year 5x9 DXi3500 DXi5500 telephone support Customer Installable Hardware One year Bronze on site service 5x9 next business Quantum or Quantum DXi7500 day response Software Options 90 Day 5x9 phone support authorized service provider Guardian One year On site With Guardian installed 5x9 next business day on site response for the chassis raid controllers and Optyon adapters and Rapid Exchange for the power supplies fans and disk drives Software One year 5x9 telephone DPM5500 support Customer Installable Scalar 50 One year Bronze on site service 5x9 next business day response Customer Installable One year next business day CRU replacement and next business day onsite FRU replacement 5x9 next business day Scalar i500 response Customer Installable One year Bronze on site service 5x9 next business day Quantum or Quantum Scalar i2000 Scalar 10K Scalar 100 response authorized service provider Scalar 24 Three year phone support with FastExchange Customer Installable FastStor 2 FastStor 1 One year phone support with FastExchange Customer Installable Quantum or
10. enses GPL1 Licenses GPL 2 Licenses GPL2 1 Licenses LGPL2 Licenses Some of the LGPL code is dynamically linked to other non LGPL code and distributed licensed pursuant to Section 6 b of the LGPL with the rights strictly necessary for the distributee licensee to unlink the code make modifications to the LGPL code and re link the code all for its own use Libpng License Lsof License Miscellaneous Licenses MIT License OpenLDAP License Open Software License PHP License POSIX License Python License Redhat License SCOWL License Sendmail License Sun License N lt x g lt ilc la lo iI lo v Jo lz z Vim License Rev 23 Effective June 10 2008 Page 6 of 6 W00023
11. gram AND the Product or Part that was not returned The defective Product or Part must be returned to a Quantum specified receiving location with the RA number clearly indicated on the outside of the shipping package Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new 4 Standard Warranty for add ons options and upgrades performed to a Quantum product out of warranty is thirty days return to factory Time and materials charges for on site repairs are applicable Rev 23 Effective June 10 2008 Page 2 of 6 wo00023 Quantum Worldwide End User Standard Limited Product Warranty Removal shipment to Quantum shipping insurance and loss or damage of the failed Product or Part as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User The customer may choose an on site field call at the then current price for removal and installation of the replacement Product or Part Products Parts and Repairs shipped to the End User by Quantum shall be freight prepaid by Quantum Responsibility for loss or damage shall be on Quantum Quantum shall not be responsible for any handling fees import duties or tariffs or delays as a result of customs FastExchange FastStor1 FastStor 2 and Scalar 24 product lines For Products that require repair during the term of this Limited Warranty Quantum will arrange for shipment of a replacement
12. ism Hardware service 5x9 next business day response or corresponding Quantum or Quantum Options and Upgrade Kits library warranty or service agreement whichever is longer authorized service provider Return to Factory Thirty days or the balance of the original Quantum Repairs warranty Unless specified above all third party hardware and software is provided AS IS However the non Quantum supplier or publisher may provide their own warranty Third Party Hardware or Software when provided by Quantum Limited Warranty Claim Process Bronze Support 5x9 Hardware and Software Telephone Support Base support is 5x9 telephone support five days a week nine hours a day Monday Friday 8AM 5PM local time excluding Quantum or country holidays Inquiries may be answered past these hours but responses for support may be limited During the term of this Limited Warranty Quantum will provide software support for the currently marketed version of the software licensed from Quantum as well as providing support for the most recent prior version of the software Please note Quantum shall use commercially reasonable efforts to respond to a specific response time However the times specified are targets and not a guarantee To enable Quantum to provide the best possible support the customer must have the most recent version of firmware and software installed Rapid Exchange Tape Drives GoVault Removable Disk L Series M1500 M1800 S
13. orth with the specific Product Quantum warrants to the original End User you that the Product software when installed on Quantum hardware you have purchased from Quantum or a Quantum authorized Reseller will material conform to the then current documentation and the media containing the Software but not the Software itself is free from physical defects This warranty covers only problems you report and that Quantum verifies during the warranty period If Quantum confirms a problem in the Software Quantum s only responsibility at Quantum s discretion is to repair or replace the software provide a different version of software to use as a work around or refund the purchase price of the software When Quantum releases a critical update to a hardware or firmware component to the product in warranty or uplifted support will only be provided for six months on the previous version After the six month period support will be provided on a time and material basis Disclaimer of Warranties EXCEPT AS EXPRESSLY STATED HEREIN AND THE WORLDWIDE END USER STANDARD LIMITED PRODUCT WARRANTY THIS SOFTWARE PRODUCT AND ANY SOFTWARE MEDIA ARE PROVIDED AS IS WITHOUT ADDITIONAL WARRANTY OF ANY KIND AND QUANTUM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF DESIGN MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR TITLE ANY WARRANTIES ARISING FROM A COURSE OF DEALING USAGE OR TRAD
14. roduct in warranty or uplifted support will only be provided for six months on the previous version After the six month period support will be provided on a time and material basis Disclaimer of Warranties EXCEPT AS EXPRESSLY STATED HEREIN QUANTUM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF DESIGN MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR TITLE ANY WARRANTIES ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE OR ANY WARRANTIES OF NON INFRINGEMENT OF ANY THIRD PARTY S PATENT S TRADE SECRET S COPYRIGHT S OR OTHER INTELLECTUAL PROPERTY RIGHT S IN THE EVENT THE PRODUCT PART OR REPAIR IS NOT FREE FROM DEFECTS AS WARRANTED ABOVE END USER S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AT QUANTUM S DISCRETION AS PROVIDED ABOVE NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUANTUM OR QUANTUM S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS LIMITED WARRANTY QUANTUM DOES NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE FUNCTIONS CONTAINED IN THE PRODUCTS WILL OPERATE IN COMBINATIONS THAT MAY BE SELECTED FOR USE BY THE YOU QUANTUM PRODUCTS ARE MANUFACTURED USING NEW MATERIALS OR NEW AND USED MATERIALS EQUIVALENT TO NEW IN PERFORMANCE AND RELIABILITY Limitation of Liability UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE SHALL QUANTUM OR QUANTUM S SUPPLIE
15. ss day on site target response for the chassis raid controllers and Optyon adapters and Rapid Exchange for the power supplies fans and disk drives DPM5500 software warranty is one year 5x9 telephone support Warranty support will be commercially reasonable effort if StorageCare Guardian is not installed StorageCare Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum products It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum product or other critical component in the customer s backup environment Please note that 5x9 next business day response is available in many regions around the world but where not available the warranty is Rapid Exchange for customer replaceable units after technical support determination of unit failure Rapid Exchange is shipment of parts within two 2 business days after receipt of the call On site response may be available at an additional charge Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new Quantum offers the best available exchange for your replacement parts Customer may have to act as the importer of record Rev 23 Effective June 10 2008 Page 3 of 6 wo00023 Quantum Worldwide End User Standard Limited Product Warranty End User Hardware Limited Warranty Worldwide Product Warranty Start Date
16. uperLoader3 SuperLoader 3A ValueLoader and SuperLoader Warranty Claims For Products that require repair during the term of this Limited Warranty Quantum will arrange for shipment of a replacement Product or Part at Quantum s discretion on a Rapid Exchange basis The target ship date of the Rapid Exchange Product or Part is two 2 business days after receipt of the call Rapid Exchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will i Diagnose the problem ii Ship a replacement Product or Part to the End Use iii Issue a Return Authorization RA Number Rapid Exchange shipments require the customer to provide Quantum with a credit card hold or another form of Quantum specified collateral for security purposes Once the defective Product or Part is received by Quantum the hold deposit will be released If a credit card or another form of Quantum specified collateral is not provided then the replacement product cannot be sent until defective product has been received by Quantum In the event the defective Product or Part is not received by Quantum within fourteen 14 business days after the customer has received a replacement Product or Part Quantum will convert the hold deposit to a charge The requestor is responsible for the full retail value of the missing Product or Part Additionally the warranty will be void on the Product or Part that Quantum shipped out as part of the Rapid Exchange Pro
17. usiness day after receipt of your call Next business day response times are subject to End User location End User availability parts availability and resource availability Next business day response will be provided by contacting the Quantum Customer Support Center who will i Diagnose the problem ii Ship a replacement Field Replaceable Unit FRU and or dispatch Quantum or a Quantum Service Partner to the equipment site Next business day CRU replacement and next business day onsite FRU replacement Scalar i500 DXi3500 and DXi5500 For Products that require repair during the term of this Limited Warranty CRU components will be replaced by the customer the replacement part will be shipped to the customer the next business day For FRU components Quantum will dispatch a Field Service Engineer the following business day after receipt of your call Next business day response times are subject to End User location End User availability parts availability and resource availability Next business day response will be provided by contacting the Quantum Customer Support Center who will i Diagnose the problem ii Ship a replacement Customer Replaceable Unit CRU for replacement by customer or ili Ship a replacement Field Replaceable Unit FRU and or dispatch Quantum or a Quantum Service Partner to the equipment site Guardian One Year On site DX3000 DX5000 DPM5500 Warranty Claims With StorageCare Guardian installed 5x9 next busine
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