Fujitsu FSC Service Pack - LIFEBOOK C - 3 years Collect & Return Service
Contents
1. gt http www fujitsu siemens com helpdesk Opening hours and more local contact details are available by clicking on the respective country names Help desk numbers can also be found from the leaflet which is shipped with every product Fault elimination Fujitsu Siemens Computers provides fault elimination remotely and or through a service technician on site In case of a hardware component failure e g hard disk the operability of the hardware is recovered by replacing the faulty part The proper functioning of the hardware will be verified through error free runs of product specific test programs Datasheet Issue June 2005 Service Pack for LIFEBOOK amp CELSIUS mobile products On site service worldwide Service Level m On site service The Service Pack for on site service covers the costs for material labor and travel if a hardware repair becomes necessary The repair usually starts within 48 hours after the call has been logged But for specific repairs the time for ordering new spare parts must be added The service is rendered during standard service cover times Warranty repairs and Service Packs for LIFEBOOK products and CELSIUS mobile workstations with a Global Limited Warranty can be claimed worldwide The service level will be granted in the country of purchase as well as in all countries where on site service is available In other countries lower service levels may apply m Service cover times This is the2. time when a call can be logged with the help desk and in which service will be provided Depending on the agreed conditions service is rendered during one of the following service cover time options Service cover times Mon Fri excl public holidays during local business hours Period of validity The duration for the Service Pack can be agreed with the following options m 24 months m 36 months m 48 months m 60 months The period of validity always starts with the delivery date of the hardware All rights including rights created by patent grant or registration of a utility model or design as well Published by Pre requisites for the Service Pack for mobile products On Site service requires that the affected system is physically accessible during the contracted service period Recommendations Remarks m Data Backup is the responsibility of the customer m For hard disk exchanges the re installation of the operating system and the application software is not included m Please note availability of service level reaction time or service cover time is subject to the service capability of the local service organizations Please check the respective offer with your sales contact or reseller Contact information is available at gt www fujitsu siemens com ResellerLocator The Fujitsu Siemens Computers Warranty Terms and Conditions apply to this Service Pack or Service Contract They are available at gt ww
3. Data Sheet Fujitsu Siemens Computers Service Pack for Global Products LIFEBOOK and CELSIUS Mobile upgrading your system s standard warranty with on site repair worldwide The Fujitsu Siemens Computers Service Pack provides hardware maintenance service with on site repair The Service Pack covers the Fujitsu Siemens Computers global products LIFEBOOK and CELSIUS mobile workstation and is therefore the option for maximum mobility for today s traveling user LIFEBOOK C E and S series In case a hardware repair becomes necessary this Service Pack ensures high quality repair through a service co FU ITSU COMPUTERS SIEMENS Issue June 2005 Category Service Pages 2 CELSIUS mobile workstation technician at the customer s site The Service Pack applies to the specified products and may be bought directly with the hardware or up to 90 days after purchase date Installation Solution Service Services Product j cks diii senice Fujitsu y O N Service l omputers Services Contracts Software Services Service Product Description The Service Pack comprises following services Call acceptance Calls are accepted during local business hours Logging a call requires providing the serial no Product ID no of the affected system Customer help desk The help desk provides telephone support including fault analysis and diagnosis during local business hours For help desk numbers worldwide please visit
4. w fujitsu siemens com warrantydetails Additional Service Terms and Conditions handed to you with this sheet are also applicable Company stamp as rights of technical modifications are reserved Delivery subject to availability Designations may be trademarks the use of which by third parties for their own purposes may violate the rights of the Fujitsu Siemens Computers trademark owners Copyright Fujitsu Siemens Computers 2005 http www fujitsu siemens com product_services Page 2 2
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