Cisco SW CallMgr 3.3 to 4.2 Upgrade, MCS-7825, 100 Server User License
Contents
1. automatically diverts calls to alternate public switched telephone network PSTN routes when WAN bandwidth is not available With Cisco Unified CallManager Version 4 2 devices can automatically update location information as they move from location to location to improve CAC and emergency service performance The enhancements provided by Cisco Unified CallManager Version 4 2 offer improved security supportability manageability as well as usability enhancements to user features including Park Hunt Group Cisco Unified CallManager Assistant and Call Pickup features that have been supported in past releases The Call Park feature now allows users to park a call to a specific park slot Users now also can have a busy lamp field BLF and speed dial button that tells them whether or not the park slot is available The feature is easily invoked by performing a transfer to the park slot All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 17 With Cisco Unified CallManager 4 2 users now can log their phone into and out of hunt groups The ability to log out of a hunt group results in shorter call answering times because callers are not forced to wait for the Ring No Answer timer to expire before their calls proceed to the next phone in the hunt group Cisco Unified CallManager Assistant is a valuable application that allows administrative assistants to more2. www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31 0 20 357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31 0 20 357 1100 Cisco Systems has more than 200 offices in the following countries and regions Addresses phone numbers and fax numbers are listed on the Cisco com Website at www cisco com go offices Argentina Australia e Austria Belgium Brazil e Bulgaria e Canada Chile e China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece e Hong Kong SAR e Hungary India Indonesia Ireland Israel Italy Japan Korea e Luxembourg Malaysia e Mexico e The Netherlands e New Zealand Norway Peru Philippines e Poland Portugal Puerto Rico e Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom e United States e Venezuela Vietnam Zimbabwe Copyright 2006 Cisco Systems Inc All rights reserved CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP
3. 2 K9 SUP CallManager 4 0 Upgrade To 4 2 For SMARTnet CM4 1 4 2 U K9 SW CallMgr 4 1 to 4 2 Upgd All supported servers CM4 1 4 2 K9 UPG CallManager 4 1 Upgrade To 4 2 For SASU CM4 1 4 2 K9 SUP CallManager 4 1 Upgrade To 4 2 For SMARTnet CM4 2 U K9 7815SE SW CallMgr 3 3 to 4 2 Upgd MCS 7815 100 Svr Usr Lic CM4 2 U K9 7815 SW CallMgr 3 3 to 4 2 Upgd MCS 7815 300 Svr Usr Lic CM4 2 U K9 7825SE SW CallMgr 3 3 to 4 2 Upgd MCS 7825 100 Svr Usr Lic All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 18 CM4 2 U K9 7825 SW Ca IMgr 3 3 to 4 2 Upgd MCS 7825 1000 Svr Usr Lic CM4 2 U K9 7835 SW Ca IMgr 3 3 to 4 2 Upgd MCS 7835 2500 Svr Usr Lic CM4 2 U K9 7845 SW Ca IMgr 3 3 to 4 2 Upgd MCS 7845 5000 Svr Usr Lic CM4 2 U K9 DL320 SW Ca IMgr 3 3 to 4 2 Upgd HP DL320 1000 Svr Usr Lic CM4 2 U K9 DL380 SW CallMgr 3 3 to 4 2 Upgd HP DL380 1CPU 2500 Svr Usr Lic CM4 2 U K9 DL380D SW CallMgr 3 3 to 4 2 Upgd HP DL380 2CPU 5000 Svr Usr Lic CM4 2 U K9 X206 SW CallMgr 3 3 to 4 2 Upgd BM X206 300 Svr Usr Lic CM4 2 U K9 X306 SW CallMgr 3 3 to 4 2 Upgd BM X306 1000 Svr Usr Lic CM4 2 U K9 X345 SW CallMgr 3 3 to 4 2 Upgd BM X345 2500 Svr Usr Lic CM4 2 U K9 X345D SW CallMgr 3 3 to 4 2 Upgd BM X345 2CPU 5000 Svr Usr Lic CM4 2 U K9 X346 SW Ca
4. Cisco 2811 2821 2851 3825 and 3845 integrated services routers Cisco 3725 and 3745 multiservice access routers and the Cisco 2691 2600 3660 3640 and 3620 multiservice platforms TSP 2 1 interface JTAPI 2 0 service provider interface o Billing and call statistics Configuration database API Cisco AXL e Time of day day of week and day of year routing restrictions e Toll restriction Dial plan partition e Toll fraud prevention Prevent trunk to trunk transfer Drop conference call when originator hangs up Forced authorization codes e Unified device and system configuration e Unified dial plan e V 150 Secure Modem Calls V 150 over an ICT e Video SCCP and H 323 Indicates new or enhanced feature or service for Cisco Unified CallManager Version 4 2 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 18 SUMMARY OF USER FEATURES Abbreviated dial Answer and answer release Auto answer and intercom Barge Call back busy and no reply to station Call connection Call coverage Call forward AII off net and on net Call hold and retrieve Call join Call park and pickup Directed Call Park BLF for park slot o Park reversion to a directory number other than the one that parked the call Call pickup group o One touch invocation o Informed invocation hitting pickup key gives the user calling and called party
5. and device configuration e Sortable component inventory list by device user or line e System event reporting To common syslog or operating system event viewer e TAPI 2 1 CTI e Time zone configurable per phone e TAPS e Cisco Unity software user integration e Voice quality statistics on a call by call basis o Mean opinion score MOS calculation using k factor Concealed seconds calculation e XML API into IP phones Cisco Unified IP Phone 7940 and 7960 e Zero cost automated phone moves e Zero cost phone adds Indicates new or enhanced feature or service for Cisco Unified CallManager Version 4 2 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 18 CISCO UNIFIED CALLMANAGER VERSION 4 2 ENHANCEMENTS User Feature Enhancements e Call Pickup Notification Members of a pickup group can receive an audible or visual notification when a call comes into their pickup group Hitting the pickup soft key then allows them to perform the call pickup The system administrator can configure the on hook and off hook tone and frequency The default localized visual message displays Call s available for pickup on the status line on the phone A delay timer can be configured to allow the originally called user to pick up the call first e One touch Call Pickup this feature was first introduced in Cisco Unified CallManager 4 1 3 If the system administr
6. information Call pickup notification Call status per line state duration and number Call waiting and retrieve with configurable audible alerting Calling line identification CLID Calling line identification restriction CLIR call by call Calling party name identification CNID Conference barge Conference list and drop any party ad hoc conference Direct inward dial DID Direct outward dial DOD Directory dial from phone Corporate or personal Directories Missed placed and received calls list stored on selected IP phones Distinctive ring on net vs off net Distinctive ring per line appearance Distinctive ring per phone Drop last conference party ad hoc conferences Extension mobility support All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 18 e Group pickup o Other group pickup o One touch group pickup e Hands free full duplex speakerphone e HTML help access from phone e Immediate divert to voicemail e Last number redial off net and on net e Log in or out of hunt group e Malicious call ID and trace e Manager assistant service Cisco Unified CallManager Assistant application Proxy line support Manager features Immediate divert or transfer do not disturb divert all calls call intercept call filtering on CLID intercom and speed dials Assistant features Intercom immediate divert or transfer div
7. Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R Printed in USA C78 328575 01 05 06 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 18 of 18
8. Cisco SYSTEMS Data Sheet Cisco Unified CallManager Version 4 2 The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectively helping them to streamline business processes reach the right resource the first time and impact the top and bottom line The Cisco Unified Communications portfolio is a key part of the Cisco Business Communications Solution an integrated solution for organizations of all sizes which also includes network infrastructure security and network management products wireless connectivity and a lifecycle services approach along with flexible deployment and outsourced management options end user and partner financing packages and third party communications applications Cisco Unified CallManager is the call processing component of the Cisco Unified Communications System Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones media processing devices voice over IP VoIP gateways and multimedia applications Additional services such as unified messaging multimedia conferencing collaborative contact centers and interactive multimedia response systems interact with the IP telephony solution through Cisco Unified CallManager APIs Cisco Unified CallManager is installed on Cisco Media Convergence Server MCS 7800 Series of server platforms and selected thi
9. Page 9 of 18 Single directory number and multiple phones Bridged line appearances Speed dial Multiple speed dials per phone Station volume controls audio and ringer Transfer Blind e Consultative o Direct transfer of two parties on a line o Complete transfer by going on hook User configured speed dial and call forward through Web access Video SCCP and H 323 Web services access from phone Web dialer Click to dial Wideband audio codec support Proprietary 16 bit resolution 16 kHz sampling rate codec Indicates new or enhanced feature or service for Cisco Unified CallManager Version 4 2 Indicates new or enhanced feature or service for Cisco Unified CallManager Version 4 1 3 SUMMARY OF ADMINISTRATIVE FEATURES Application discovery and registration to SNMP manager AXL SOAP API with performance and real time information BAT CDRs CAR tool Call forward reason code delivery Centralized replicated configuration database and distributed Web based management viewers Configurable and default ringer wav files per phone Configurable call forward display Database automated change notification Date and time display format configurable per phone Debug information to common syslog file Device addition through wizards Device downloadable feature upgrades Phones hardware transcoder resource hardware conference bridge resource and voice over IP VoIP gateway resource Device groups and pools for large sy
10. RI 4ESS UUIE based MLPP over an ICT Allows MLPP information to be passed across an intercluster trunk DSCP to MLPP precedence level mapping Allows Cisco Unified CallManager to set the Type of Service TOS field in the IP header with the higher DSCP value based on the MLPP precedence level determining the DSCP value to be used in the RTP media stream V 150 secure modem support over an intercluster trunk Although V 150 modem relay support was introduced in Cisco Unified CallManager 4 1 calls over an intercluster trunk could not support V 150 Cisco Unified CallManager 4 2 now supports V 150 calls across an intercluster trunk All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 18 ADMINISTRATIVE ENHANCEMENTS e Support for password aging complex password requirements one time passwords etc with LDAP directory Customers who have these requirements can integrate with a supported LDAP directory that can provide these password maintenance functions e Voice quality statistics on a call by call basis The Cisco Unified IP Phone 7940G 7941G 7941G GE 7960G 7961G 7961G GE 7970G and 7971G calculate and send MOS and concealment information to Cisco Unified CallManager at the end of the call This information is stored in the Call Maintenance Record CMR database and can be used by third party or customer developed applications to run reports a
11. ation element UUIE support e Interworking and tunneling of PRI 4ESS UUIE based MLPP over an Intercluster Trunk ICT e Differentiated services code point DSCP to MLPP precedence level mapping e Multilocation Dial plan partition e Multiple ISDN protocol support e Multiple remote Cisco Unified CallManager platform administration and debug utilities Prepackaged alerts monitor views and historical reports with RTMT Real time and historical application performance monitoring through operating system tools and Simple Network Management Protocol SNMP Monitored data collection service Remote terminal service for off net system monitoring and alerting Real time event monitoring and presentation to common syslog Trace setting and collection utility Browse to onboard device statistics Clusterwide trace setting tool Trace collection tool e Multisite cross WAN capability with intersite CAC e Dial plan partitioning e Off premises extension OPX e Outbound call blocking e Out of band dual tone multifrequency DTMF signaling over IP e Overlap sending and receiving Media Gateway Control Protocol MGCP H 323 e PSTN failover on route nonavailability Automated alternate routing AAR Forward on no bandwidth e Q SIG International Organization for Standardization ISO Alerting name specified in ISO 13868 as part of the SS CONP feature e Basic call ID services o General functional procedures o Cal
12. ator enables the Auto Call Pickup Enabled service parameter the following behavior change occurs when a call comes into the pickup group and the user hits the pickup soft key the call is immediately picked up This operation replaced the three step operation of traditional Call Pickup 1 Go on Hook 2 Hit the pickup button and 3 Hit the answer button e One touch Group Pickup tThis feature was first introduced in Cisco Unified CallManager 4 1 3 If the system administrator enables the Auto Call Pickup Enabled service parameter the following behavior change occurs when a call comes into a pickup group other than the one the user belongs to the user can pick up the incoming call by 1 hitting the GPickup soft key and dialing the pickup group number e Other Group Pickup This feature was first introduced in Cisco Unified CallManager 4 1 3 The system administrator can configure other pickup groups that are associated to a pickup group When a call comes into the other pickup group the user can hit the OPickup soft key to answer the call thereby eliminating the need to remember and dial the pickup group number If the pickup group that the call is coming in to is not configured as an other pickup group the user can still use traditional group pickup to answer the call Users do the following 1 Hit the GPickup soft key and 2 Enter the pickup group number e Directed Call Park with BLF for park slot Users ca
13. calls on the Cisco IP Telephony system e Cisco TAPS Loads a preconfigured phone setting on a phone e Cisco Dialed Number Analyzer Serviceability tool that analyzes the dialing plan for specific numbers All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 18 SYSTEM CAPABILITIES SUMMARY Attenuation and gain adjustment per device phone and gateway Automated bandwidth selection Auto route selection ARS AXL Simple Object Access Protocol SOAP API with performance and real time information Basic Rate Interface BRI endpoint support registers BRI endpoints as SCCP devices CAC intercluster and intracluster Call coverage o o o o Forwarding based on internal external calls Forwarding out of a coverage path Timer for maximum time in coverage path Time of day Call display restrictions Call forward Busy Call forward No answer Call forward internal or external Call forward on nonregistered o Codec support for automated bandwidth selection G 711 mu law and a law G 723 1 G 729A B GSM EFR GSM FR Wideband audio proprietary 16 bit resolution and 16 kHz sampled audio Device mobility Automatic upgrade of location specific information when a phone moves Digit analysis and call treatment digit string insertion deletion stripping dial access codes and digit string translation Distributed call pro
14. cessing o o o o Deployment of devices and applications across an IP network Clusters of Cisco Unified CallManager servers for scalability redundancy and load balancing Maximum of 7500 IP phones per Cisco Unified CallManager server configuration dependent Maximum of 50 000 busy hour call completions BHCCs per Cisco Unified CallManager server configuration dependent Eight Cisco Unified CallManager servers per cluster Maximum of 125 000 BHCCs per Cisco Unified CallManager cluster configuration dependent Maximum of 30 000 IP phones per cluster configuration dependent Intercluster scalability to more than 100 sites or clusters through H 323 gatekeeper Intracluster feature transparency Intracluster management transparency Fax over IP G 711 pass through and Cisco Fax Relay Forced authorization codes and client matter codes account codes H 323 interface to selected devices H 323 FastStart inbound and outbound All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 18 e Hotline and private line automated ringdown PLAR e Hunt groups broadcast circular longest idle and linear e Interface to H 323 gatekeeper for scalability CAC and redundancy e Language support for client user interfaces languages specified separately e Multilevel precedence and preemption MLPP Primary Rate Interface PRI 4ESS user to user inform
15. effectively support their managers IP phone activities It has been ported to an Extensible Markup Language XML service that can be run on the phone allowing assistants that handle executive or manager phones to have the increased features that Cisco Unified CallManager Assistant provides without having to rely on a PC to provide the user interface Call Pickup has been enhanced to give an audible and visual notification when a call comes in to the pickup group Users no longer have to rely on hearing the phone ring to know that there is a call to pick up Many customers have security requirements for password aging and one time passwords Password complexity rules can now integrate with a Lightweight Directory Access Protocol LDAP directory such as Active Directory to provide these security features The management of mobile and remote devices is improved with Cisco Unified CallManager 4 2 Cisco Unified CallManager can now track devices as they move from one location to another by mapping the IP address of the phone to a list of configured locations allowing emergency calls made by mobile devices to call out the correct gateway This tracking also allows Cisco Unified CallManager to accurately track bandwidth and codec use for CAC purposes Call routing to remote phones connected to Cisco Unified CallManager over a WAN has been improved to allow alternate routing when the WAN is out of bandwidth or out of service During a WAN failure o
16. ert all calls and manager call handling through assistant console application Shared line support Manager features Immediate divert or transfer do not disturb intercom speed dials barge direct transfer and join Assistant features Handle calls for managers view manager status and calls create speed dials for frequently used numbers search for people in the corporate or Cisco Unified CallManager Directory handle calls on their own lines immediate divert or transfer intercom barge privacy multiple calls per line direct transfer or join send DTMF digits from console and MWI status of manager phone System capabilities Multiple managers per assistant up to 33 lines and redundant service o Cisco Unified CallManager Assistant on the phone with XML service e MWI e Multiparty conference Ad hoc with add on meet me features e Multiple calls per line appearance e Multiple line appearances per phone e MoH e Mute capability from speakerphone and handset e On hook dialing e Operator attendant Cisco Unified CallManager Attendant Console Call queuing Broadcast hunting Shared line support e Privacy e Real time QoS statistics through HTTP browser to phone e Recent dial list Calls to phone calls from phone autodial and edit dial e Service URL Single button access to IP phone service All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information
17. ger Assistant and Multilevel Administration MLA A USB eToken containing a Cisco rooted X 509v3 certificate is used to generate a Certificate Trust List CTL file for the phones as well as configuring the security mode of the cluster All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 18 Phone security Trivial File Transfer Protocol TFTP files configuration and firmware loads are signed with the self signed certificate of the TFTP server The Cisco Unified CallManager system administrator can disable HTTP and Telnet on the IP phones e Session Initiation Protocol SIP trunk e SRST e Shared resource and application management and configuration Transcoder resource Conference bridge resource Topological association of shared resource devices conference bridge music on hold MoH sources and transcoders Media termination point MTP Support for SIP trunk and RFC 2833 o Annunciator e Silence suppression and voice activity detection e Simplified North American Numbering Plan NANP and non NANP support e T 38 fax support H 323 only e Third party applications support Broadcast paging through foreign exchange station FXS Simple Messaging Desktop Interface SMDI for MWI Hook flash feature support on selected FXS gateways Support for Cisco Catalyst 6608 Cisco Communication Media Module CMM and Cisco IOS Software
18. have been added to the line administration page that give the system administrator the ability to forward calls to a destination that is different from the Call Forward No Answer destination This setup allows Cisco Unified CallManager to route calls destined for phones at remote sites even when the WAN is down between the remote and central sites Device mobility The system administrator can provide a mapping of IP subnets to device pool and location information When a phone registers with Cisco Unified CallManager and has moved out of its home location the Cisco Unified CallManager updates the device pool and location information to correctly reflect the location that the phone has moved to H 323 Overlap Sending and Receiving Cisco Unified CallManager 4 2 now supports overlap sending and receiving for H 323 gateways and intercluster trunks MGCP overlap sending that was supported in previous versions will continue to be supported H 323 Annex M 1 support for H 323 gateways and H 225 trunks First introduced in Cisco Unified CallManager 4 1 3 this feature supports H 323 Annex M 1 for H 323 gateways and in the future for connection to other vendors private branch exchange PBX through an H 225 trunk At the release of Cisco Unified CallManager 4 2 no certification testing had been completed for interoperability with other PBX equipment MLPP enhancements The following MLPP enhancements have been made Interworking and tunneling of P
19. l back ISO IEC 13870 2nd Edition 2001 07 CCBS CCNR All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 18 o o Call diversion SS CFB busy SS CFNR no answer and SS CFU unconditional service ISO IEC 13872 and ISO IEC 13873 first edition 1995 call diversion by forward switching and by reroute Call transfer by join H 323 Annex M 1 Q SIG over H 323 ITU recommendation for Annex M 1 H 323 Annex M 1 support for H 323 gateways and H 225 trunks Identification restriction Calling Name Identification Restriction CNIR Connected Line Identification Restriction COLR and Connected Name Identification Restriction CONR Loop prevention diversion counter and reason loop detection diverted to number diverting number original called name and number original diversion reason and redirecting name Message waiting indicator MWI Path replacement ISO IEC 13863 2nd Ed 1998 and ISO IEC 13974 2nd Ed 1999 e Redundancy and automated failover on call processing failure o Call preservation on call processing failure e Station to station calls e Station through trunk calls Media Gateway Control Protocol MGCP gateways o o o o JTAPI and TAPI applications enabled with automated failover and automatic update Triple Cisco Unified CallManager redundancy per device phones gateway and applications with automated failo
20. ll quality and a CDR search mechanism In addition CAR provides limited database administration for example deleting records based on database size e Cisco Unified CallManager Bulk Administration Tool BAT Allows the administrator to perform bulk add delete and update operations for devices and users All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 18 e Cisco Unified CallManager Attendant Console Allows a receptionist to answer and transfer dispatch calls within an organization The attendant can install the attendant console which is a client server application on a PC that runs Windows 98 ME NT 4 0 Service Pack 4 or greater 2000 or XP The attendant console connects to the Cisco Telephony Call Dispatcher TCD server for login services line state and directory services Multiple attendant consoles can connect to a single Cisco TCD server The Cisco Unified CallManager Version 4 2 Attendant Console supports accessibility enhancements for sight impaired individuals e Cisco Unified CallManager Real Time Monitoring Tool RTMT A client tool that monitors real time behavior of the components in a Cisco Unified CallManager cluster RTMT uses HTTP and TCP to monitor device status system performance device discovery and computer telephony integration CTD applications It connects directly to devices by using HTTP for troubleshooting sy
21. llMgr 3 3 to 4 2 Upgd BM X346 1CPU 2500 Svr Usr Lic CM4 2 U K9 X346D SW CallMgr 3 3 to 4 2 Upgd BM X346 2CPU 5000 Svr Usr Lic NEW INSTALLATIONS For new Cisco Unified CallManager installations Cisco Unified CallManager software and server hardware must be ordered Table 2 lists these part numbers Table 2 New Cisco Unified CallManager Order Numbers Server Model Part Number Number of Phones Maximum Per Server Cisco MCS 7815 I1 CM4 2 K9 7815SE 100 Cisco MCS 7815 I1 CM4 2 K9 7815 I1 300 Redundant Cisco MCS 7815 I1 CM4 2 K9 7815R 300 Cisco MCS 7825 H1 CM4 2 K9 7825 H1 1 000 Cisco MCS 7825 I1 CM4 2 K9 7825 I1 1 000 Cisco MCS 7835 H1 CM4 2 K9 7835 H1 2 500 Cisco MCS 7835 I1 CM4 2 K9 7835 1 2 500 Cisco MCS 7845 H1 CM4 2 K9 7845 H1 5 000 Cisco MCS 7845 I1 CM4 2 K9 7845 I1 5 000 HP DL320 G3 CM4 2 K9 DL320 1 000 HP DL380 G4 with Single CPU CM4 2 K9 DL380 2 500 HP DL380 G4 with 2 CPUs CM4 2 K9 DL380D 5 000 IBM x306 3 4 GHz Server CM4 2 K9 X306 1 000 IBM X346 with Single CPU CM4 2 K9 X346 2 500 IBM X346 with 2 CPUs CM4 2 K9 X346D 5 000 IBM x206 Server CM4 2 K9 X206 300 The following servers support Cisco Unified CallManager Version 4 2 e MCS 7815 1000 up to 300 phones with 1 5 GB memory e MCS 7815 I1 IBM xSeries 206 MCS 78 151 2000 IBM xSeries 205 MCS 7815I 3000 IBM xSeries 206 All contents are Copyright 1992 2006 Cisco S
22. n park a call to a specific park slot Directed Call Park is invoked with the transfer feature To park a call users do the following o Hit the transfer soft key o Dial the park slot hit the BLF button for the park slot or use a speed dial o Hit the transfer soft key or hang up Transfer On Hook Enabled service parameter must be enabled A BLF or park slot busy button is provided that shows the status of the park slot available or busy To retrieve a parked call the user simply dials the park retrieval code plus the park slot The traditional Call Park function is preserved with the Park soft key e Log in or log out of Hunt Group Users who have a phone that has directory numbers that belong to line groups hunt groups can log their phone out of all line groups by hitting the hlog soft key After invoking the logout feature a prompt status message Logged out of Hunt Group s displays the status of the login state Hitting the hlog soft key a second time logs the phone back into the line group s A tone can be enabled by the system administrator to remind users to log back into the hunt group when they return to their phone e Cisco Unified CallManager Assistant on the phone An XML service makes it possible for a user to perform administrative functions on the phone without requiring PC interaction The PC application is still supported in addition to the XML service This XML application supports the following screen
23. nd develop trends The following information is transported and stored by Cisco Unified CallManager Cumulative conceal ratio Interval conceal ratio Interval conceal ration maximum Conceal seconds Severely concealed seconds MOS listening quality k factor e MOS listening quality k factor minimum e MOS listening quality k factor maximum MOS listening quality k factor average ORDERING INFORMATION Software Upgrades A downloadable upgrade package is available for Cisco Unified CallManager clusters that are already running Cisco Unified CallManager Version 4 0 or 4 1 at http www cisco com cgi bin tablebuild pl callmgr 42 For all other upgrades or new Cisco Unified CallManager 4 2 installations Cisco Unified CallManager CDs can be ordered Customers with a Cisco Software Application Support plus Upgrades SASU contract who are running Cisco Unified CallManager versions 3 2 3 3 or 4 0 and want to upgrade to Cisco Unified CallManager Version 4 2 can order a free upgrade by using the Product Upgrade Tool PUT located at http www cisco com upgrade Customers without SASU who require a CD upgrade can order one of the Cisco Unified CallManager part numbers in Table 1 Table 1 Cisco Unified CallManager Part Numbers Product ID Description CM4 0 4 2 U K9 SW CallMgr 4 0 to 4 2 Upgd All supported servers CM4 0 4 2 K9 UPG CallManager 4 0 Upgrade To 4 2 For SASU CM4 0 4
24. osoft and Cisco products After installing and configuring Cisco Personal Address Book users can access this feature from the Cisco IP Phone Configuration Website e Cisco Unified CallManager Locale Installer Provides user and network locales for Cisco Unified CallManager adding support for languages other than English Locales allow users to view translated text receive country specific phone tones and receive TAPS prompts in a chosen language when working with supported interfaces This application is downloaded from the Cisco Website as needed e Cisco Unified CallManager JTAPI This plug in is installed on all computers that host applications that interact with Cisco Unified CallManager with the Java Telephony API JTAPI JTAPI reference documentation and sample code are included Cisco Unified CallManager v4 2 adds support for new features as well as the ability to disable device validation which allows applications to monitor or control a large number of devices without requiring the devices to be specified in the controlled device lists of those applications The JTAPI Device State Server is new in Cisco Unified CallManager v4 2 as is notification of status busy idle etc of a computer telephony integration CTI device without having to monitor individual lines e Cisco Telephony Service Provider Contains the Cisco Telephony API TAPD service provider TSP and the Cisco Wave Drivers that TAPI applications to make and receive
25. r an out of bandwidth situation the Cisco Unified CallManager can provide routing to the originally called phone number through the PSTN or can call an alternate phone such as a mobile phone Voice quality troubleshooting and tracking has been improved on many of the Cisco Unified IP phones The phones now report voice quality statistics such as mean opinion score MOS to help the user and system administrator track voice quality on a call by call basis The phone models support this feature include Cisco Unified IP Phone 7940G 7941G 7941G GE 7960G 7961G 7961G GE 7970G and 7971G SPECIFICATIONS Platforms e Cisco Media Convergence Server 7800 Series including the 7815 7825 7835 and 7845 e Selected third party servers for details visit http www cisco com go swonly Bundled Software e Cisco Unified CallManager Version 4 2 Windows server based call processing and call control application e Cisco Unified CallManager Version 4 2 configuration database Contains system and device configuration information including dial plan e Cisco Unified CallManager administration software e Cisco Unified CallManager Auto Attendant Bundled with Cisco Unified CallManager with the extended services CD e Cisco Unified CallManager CDR Analysis and Reporting Tool CAR Provides reports for calls based on call detail records CDRs Reports that are provided include calls on a user basis calls through gateways simplified ca
26. rd party servers It has a suite of integrated voice applications and utilities including the Cisco Unified CallManager Attendant Console a ad hoc conferencing application the Cisco Unified CallManager Bulk Administration Tool BAT the Cisco Unified CallManager CDR call detail record Analysis and Reporting tool the Cisco Unified CallManager Real Time Monitoring Tool RTMT the Cisco Unified CallManager Auto Attendant CM AA the Tool for Auto Registered Phone Support TAPS and the Cisco Unified CallManager Assistant application FEATURES AND BENEFITS Cisco Unified CallManager Version 4 2 is an enterprise IP telephony call processing solution that is scalable distributable and highly available Multiple Cisco Unified CallManager servers are clustered and managed as a single entity Cisco Unified CallManager clustering yields scalability of from 1 to 30 000 IP phones per cluster load balancing and call processing service redundancy Interlinking multiple clusters allows system capacity to reach 1 million users in a system of more than 100 sites Clustering aggregates the power of multiple distributed Cisco Unified CallManager installations enhancing the scalability and accessibility of the servers to phones gateways and applications and triple call processing server redundancy improves overall system availability Call Admission Control CAC helps ensure that voice quality of service QoS is maintained across constricted WAN links and
27. s Login screen for the user to authenticate o Manager Status screen Shows manager the phone status and call indication and also has soft keys for many different Cisco Unified CallManager Assistant features All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 18 Specific manager page Allows the administrator to view specific information for that manager Continued support for important Cisco Unified CallManager Assistant features such as handling calls Immediate Divert Transfer to Voicemail Filter Calls Do not Disturb etc Complete transfer by going on hook This feature was first introduced in Cisco Unified CallManager 4 1 3 If the Transfer On Hook Enabled service parameter is enabled a user can complete a transfer by going on hook Feature invocation is as follows o Hit the transfer soft key Dial the number to transfer the call to o Go on hook SYSTEM CAPABILITY ENHANCEMENTS Automatic alternate routing AAR support for forwarding calls on no bandwidth New fields have been added to AAR that allow a system administrator to redirect calls to an alternate destination or the original phone through the PSTN if SRST is installed on a no bandwidth condition The new parameters also allow the call to be forwarded directly to centralized voicemail if desired Call forward on nonregistered New forwarding conditionals
28. sor HP DL380 G3 1 CPU 2400 MHz HP DL380 Single Processor HP DL380 G3 1 CPU 3 06 GHz HP DL380 Single Processor HP DL380 G4 1CPU 3 4 GHz All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 16 of 18 e HP DL380 Dual Processor HP DL380 G2 2 CPU 1 4 GHz HP DL380 Dual Processor HP DL380 G3 2 CPU 2 4 GHz HP DL380 Dual Processor HP DL380 G3 2 CPU 3 06 GHz e HP DL380 Dual Processor HP DL380 G4 2 CPU 3 4 GHz Go to http www cisco com go swonly for configuration details Customers who have older nonsupported servers and wish to upgrade to Cisco Unified CallManager Version 4 2 can reference the server upgrade program found at http www cisco com go swonly Non MCS servers that are supported with Cisco Unified CallManager Version 4 2 can be found at http www cisco com go swonly All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 17 of 18 Cisco SYSTEMS o Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912
29. stem management Device mapping tool IP address to MAC address Dynamic Host Configuration Protocol DHCP block IP assignment Phones and gateways Cisco Unified CallManager Dialed Number Analyzer DNA Dialed number translation table inbound and outbound translation All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 18 e Dialed number identification service DNIS e Enhanced 911 service e H 323 compliant interface to H 323 clients gateways and gatekeepers e JTAPI 2 0 CTI e Lightweight Directory Access Protocol LDAP Version 3 directory interface to selected vendors LDAP directories o Active Directory Netscape Directory Server Support for password aging complex password requirements one time passwords etc with LDAP directory e Cisco Unified CallManager Multilevel Administration MLA access e MGCP signaling and control to selected Cisco VoIP gateways e Native supplementary services support to Cisco H 323 gateways e Paperless phone DNIS Display driven button labels on phones e Performance monitoring SNMP statistics from applications to SNMP manager or to operating system performance monitor e QoS statistics recorded per call e Redirected DNIS RDNIS inbound and outbound to H 323 devices e Ability to select specified line appearance to ring e Ability to select specified phone to ring e Single CDR per cluster e Single point system
30. stem problems e Cisco Unified CallManager Trace Collection Tool Collects traces for a Cisco Unified CallManager cluster into a single zip file The collection includes all traces for Cisco Unified CallManager and logs such as Event Viewer application system and security Dr Watson log Cisco Update Prog logs RIS DC logs SQL and HS logs e Cisco Conference Bridge Provides software conference bridge resources that can be used by Cisco Unified CallManager e Cisco Customer Directory Configuration Plug in Guides the system administrator through the configuration process for integrating Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server e Cisco Unified CallManager Assistant Cisco Unified CallManager Assistant provides all the call routing and display capabilities required by busy administrative assistants and their managers in a business environment By combining a PC based console application and various soft keys and display panes on Cisco Unified IP phones Cisco Unified CallManager Assistant can present users job specific tools to more efficiently manage calls in this important environment With Cisco Unified CallManager 4 2 this function is now available as an XML service on the phone e Cisco IP Phone Address Book Synchronizer Allows users to synchronize Microsoft Outlook or Outlook Express address books with Cisco Personal Address Book It provides two way synchronization between the Micr
31. ver and recovery Trunk groups MGCP BRI support ETSI BRI basic net3 user side only e Security o o Configurable operation modes Nonsecure or secure Device authentication New model phones have an embedded X 509v3 Certificate a certificate authority proxy function CAPF is used to install a locally significant certificate in phones Data integrity TLS cipher NULL SHA supported messages are appended with SHA1 hash of the message to ensure that the message is not altered on the wire and can be trusted HTTPS support for the following applications Cisco Unified CallManager Admin Cisco Unified CallManager Serviceability Cisco Unified CallManager User RTMT Cisco Unified CallManager TraceAnalysis Cisco Unified CallManager Service the Cisco Unified CallManager Trace Collection tool and the Cisco Unified CallManager CAR tool all have HTTPS support Privacy Cisco Unified CallManager supports encryption of signaling and media Phone types include Cisco Unified IP Phone 7940G 7941G 7941G GE 7960G 7961G 7961G GE 7970G and 7971G Survivable Remote Site Telephony SRST and MGCP gateways are supported Secure Sockets Layer SSL for directory Supported applications include BAT CAR Cisco Unified CallManager Admin User Pages Cisco Unified CallManager Assistant Admin Pages Cisco Unified CallManager User Pages and IP Phone Options Pages Cisco Conference Connection CTI Manager Extension Mobility Cisco Unified CallMana
32. ystems Inc All rights reserved This document is Cisco Public Information Page 15 of 18 MCS 7825 1133 Compaq DL320 MCS 7825H 2266 HP DL320 G2 MCS 7825H 3000 HP DL320 G2 MCS 7825I 3000 IBM xSeries 306 MCS 7825 H1 HP DL320 G3 MCS 7825 I1 IBM xSeries 306 MCS 7835 1266 Compaq DL380 MCS 7835H 2400 HP DL380 G3 MCS 7835I 2400 IBM xSeries 345 8670 2400 MHz MCS 7835H 3000 HP DL380 G3 MCS 78351 3000 IBM xSeries 345 8670 3 06 GHz MCS 7835 H1 HP DL380 G4 MCS 7835 I1 IBM xSeries 346 8840 MCS 7845 1400 HP DL380 G2 MCS 7845H 2400 HP DL380 G3 MCS 7845H 3000 HP DL380 G3 MCS 78451 3000 IBM xSeries 345 8670 3 06GHz MCS 7845 H1 HP DL380 G4 MCS 7845 I1 IBM xSeries 346 8840 The following third party servers are supported IBM X306 IBM xSeries 306 3 06 GHz IBM X306 IBM xSeries 306 3 4 GHz IBM X330 IBM xSeries 330 8674 1233 MHz IBM X345 Single Processor IBM xSeries 345 1 CPU 8670 2400 MHz IBM X345 Single Processor IBM xSeries 345 1 CPU 8670 3 06 GHz IBM X346 Single Processor IBM xSeries 346 1 CPU 8670 3 4 GHz IBM X345 Dual Processor IBM xSeries 345 8670 71x 3 06 GHz IBM X346 Dual Processor IBM xSeries 346 2 CPU 8840 3 4 GHz Compaq DL320 Compaq DL320 1133 MHz Compaq DL320 HP DL320 G2 2266 MHz Compaq DL320 Compaq DL320 3 06 GHz HP DL320 HP DL320 G3 3 4 GHz Compaq DL380 Single Processor Compaq DL380 G2 1CPU 1266 MHz HP DL380 Single Proces
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