Cisco Feat Lic Survivable Remote Site Telephony Up To 336 Phones
Contents
1. on local gateways Transfer across H 323 network of Cisco endpoints Cisco Unified SRST 2 1 Cisco Unified CallManager and Unified Communications Manager phone language support e Global call forwarding enhancement in band dual tone multifrequency DTMF voicemail integration e Enhanced dial plan pattern 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 9 Data Sheet O Cisco Unified SRST 3 0 e E1 R2 signaling support e Secondary dial tone e Dual line appearance per button Three party G711 temporary conferencing e Call transfer with consult e MOH multicast from flash au file in Cisco Unified CallManager and Unified Communications Manager mode Support for Cisco Unified IP Phone 7905 European date formats Enhanced dialplan pattern command Increased directory number maximums Additional language options for IP phone Configurable system message Improved debugging for phones Symmetric SIP gateway to gateway DTMF relay Ringing timeout for phones Cisco SIP phone support of basic calls only Cisco Unified SRST 3 1 Support for Cisco Unified Wireless IP Phone 7920 Support for Cisco Unified IP Conference Station 7935 or Cisco Unified IP Conference Station 7936 Cisco Unified SRST 3 2 Enhancement to the alias command Enhancement to the cor command Enhancement to the pickup command Enhancement to the user locale command Increased number of2. Cisco IOS Software SP Services feature set C1861 SRST C B K9 Cisco 1861 with 8 PoE ports 4 FXS ports 2 Basic Rate Interface BRI ports Cisco Unity Express Cisco Unified SRST license for 8 users and Cisco IOS Software SP Services feature set C1861 SRST F K9 Cisco 1861 with 8 PoE ports 4 FXS ports 4 FXO ports Cisco Unified SRST license for 8 users and Cisco IOS Software SP Services feature set C1861 SRST B K9 Cisco 1861 with 8 PoE ports 4 FXS ports 2 BRI ports Cisco Unified SRST license for 8 users and Cisco IOS Software SP Services feature set Cisco Unified IP Phone Support Cisco Unified SRST is supported by Cisco Unified CallManager Version 3 0 1 and later Cisco Unified SRST is not dependent on the Cisco Unified Communications Manager version but on the IP phone loads Beginning with Unified CM 5 0 Cisco Unified CallManager is renamed Cisco Unified Communications Manager 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 9 Data Sheet ee Table 5 lists the Cisco Unified IP Phones supported by Cisco Unified SRST with Skinny Call Control Protocol SCCP phone loads Table 5 Cisco Unified IP Phone Support Using SCCP Phone Cisco Cisco Cisco Cisco Cisco Cisco Unified Unified Unified Unified Unified Unified SRST 2 1 SRST 3 3 SRST 3 4 SRST 4 0 SRST 4 1
3. SRST 4 2 Cisco Unified IP Phone 7970G and X X X X X 7971G GE models Cisco Unified IP Phone 7960G and X X X X X X 7940G models Cisco Unified IP Phone 7961G X X X X X 7941G 7961G GE and 7941G GE models Cisco Unified IP Phone 7931G Cisco Unified IP Conference Station X X X X 7935 Cisco Unified IP Conference Station X X X X X 7936 Cisco Unified IP Phone 7912G X X X Cisco Unified IP Phone 7911G X x X Cisco Unified IP Phone 7905G X X Cisco Unified IP Phone 7906G X X Cisco Unified IP Phone 7902G X X X Cisco Unified Wireless IP Phone X xX X 7920 Cisco Unified Wireless IP Phone X X 7921G Cisco Unified IP Phone 7942 G X X Cisco Unified IP Phone 7962 G Cisco Unified IP Phone 7945G X xX Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7975 X X Cisco Unified IP Phone 7985G Audio calls Audio calls Audio and only only video calls Cisco Unified IP Phone Expansion X X X X X X Module 7914 Cisco VG248 48 Port Analog Phone X X X X X X Gateway Cisco ATA 180 Series Analog X X X Telephone Adaptors Cisco IP Communicator X Cisco Unified Video Advantage Table 6 lists the Cisco Unified IP Phones supported by Cisco Unified SRST with SIP phone loads Table 6 Cisco Unified IP Phone Support Using SIP Phone Cisco Unified Cisco Unified Cisco Unified SRST 4 0 SRST 4 1 SRST 4
4. aggressive deployment schedules and accelerating business advantage Cisco s portfolio of services is based on proven methodologies for unifying voice video data and mobile applications on fixed and mobile networks Cisco s unique lifecycle approach to services defines the requisite activities at each phase of the solution lifecycle Customized planning and design services focus on creating a solution that meets your business needs Award winning technical support increases operating efficiency Remote management services simplify day to day operations and optimization services enhance solution performance as your business needs change Conclusion Cisco Unified SRST in combination with Cisco Unified Communications Manager offers a simple cost effective solution for enterprise customers who want the benefits of a centralized call processing architecture with redundancy at the remote office For More Information For more information about the Cisco Unified Communications solution refer to the following e Cisco Unified SRST product and technical information http www cisco com go srst Ajaj CISCO Ai ERPE lt x r x m A ere al Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV San Jose CA Singapore Amsterdam The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on
5. configuration needs to be completed only once during installation simplifying deployment administration and maintenance No IT staff is required at the remote sites to manage Cisco Unified SRST Cisco routers with Cisco Unified SRST also offer secure voice mode with Cisco Unified SRST 3 3 and later If you deploy secure voice mode with Cisco Unified Communications Manager at your main site secure Cisco Unified SRST gives you the option to keep calls secure while in Cisco Unified SRST mode using Transport Layer Security TLS and Secure Real Time Transport Protocol SRTP for signaling and media encryption respectively When the WAN link or Cisco Unified Communications Manager is restored Cisco Unified Communications Manager resumes secure call handling capabilities Cisco Unified SRST 3 4 and later supports Session Initiation Protocol SIP for Cisco Unified IP Phones which provide basic telephony functions when the network SIP proxy or Cisco Unified Communications Manager is no longer available The Cisco Unified SRST router with SIP enabled provides SIP registrar services during the outage and supports a back to back user agent allowing for supplementary features such as call transfer and forwarding Cisco Unified IP Phones using SIP register with the router with Cisco Unified SRST enabled when the WAN link is out of service Cisco Unified SRST offers fault monitoring using Simple Network Management Protocol SNMP with the SRST MIB which a
6. phones supported on the Cisco 3745 Multiservice Access Router MOH multicast from live feed in Cisco Unified CallManager and Communications Manager mode No timeout for call preservation RFC 2833 DTMF relay support Translation profile support Cisco Unified SRST 3 3 Support for Cisco Unified IP Phone 7970G 7971G GE 7961G 7941G 7961G GE 7941G GE and 7911G models Enhancement to the show ephone command new Cisco Unified IP Phone model keywords Basic call Call transfer consult and blind Call forwarding busy no answer and all Shared line IP phones Hold and resume Hold and pickup Only secure calls between IP phones or Cisco Unified SRST routers Secure Cisco Unified SRST 3 3 with Cisco Unified CallManager 4 1 2 Cisco Unified SRST 3 4 Fault monitoring with SNMP Cisco SRST MIB including Cisco Unified SRST state and duration Phone registration and failure Threshold unregistration e Total calls handled in Cisco Unified SRST mode Cisco Unified SRST support for Cisco Unified IP Phones using SIP loads SIP proxy and registrar services in Cisco Unified SRST mode plus back to back user agent for support of supplementary features SIP features call forwarding call hold call transfer blind and consult distinctive ringing time based call blocking and SIP phone load features Cisco Unified SRST 4 0 e Support for video calls with Cisco Unified Video Advantage Client Support for Cisco IP Commun
7. separate purchase of bundle components These bundles are listed in Table 4 Table 4 Cisco Unified SRST Bundles Bundle Part Number Includes CISCO3845 SRST K9 Cisco 3845 voice bundle with packet voice digital signal processor DSP module PVDM2 64 Cisco Unified SRST license for 240 phones and Cisco IOS Software SP Services feature set CISCO3825 SRST K9 Cisco 3825 voice bundle with packet voice DSP module PVDM2 64 Cisco Unified SRST license for 168 phones and Cisco IOS Software SP Services feature set CISCO2851 SRST K9 Cisco 2851 voice bundle with packet voice DSP module PVDM2 48 Cisco Unified SRST license for 96 phones and Cisco IOS Software SP Services feature set CISCO2821 SRST K9 Cisco 2821 voice bundle with packet voice DSP module PVDM2 32 Cisco Unified SRST license for 48 phones and Cisco IOS Software SP Services feature set CISCO2811 SRST K9 Cisco 2811 voice bundle with packet voice DSP module PVDM2 16 Cisco Unified SRST license for 36 phones and Cisco IOS Software SP Services feature set CISCO2801 SRST K9 Cisco 2801 voice bundle with packet voice DSP module PVDM2 8 Cisco Unified SRST license for 24 users and Cisco IOS Software SP Services feature set C1861 SRST C F K9 Cisco 1861 with 8 Power over Ethernet PoE ports 4 Foreign Exchange Subscriber FXS ports 4 Foreign Exchange Office FXO ports Cisco Unity Express Cisco Unified SRST license for 8 users and
8. the Cisco Website at www cisco com go offices CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence Cisco WebEx the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0809R 2008 Cisco Systems Inc All
9. 2 Cisco Unified IP Phone 7970G and 7971G GE models x X X Cisco Unified IP Phone 7960G and 7940G models X X X Cisco Unified IP Phone 7961G 7941G 7961G GE and 7941G GE X X X models 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 9 Data Sheet a Cisco Unified IP Phone 7942 G x X Cisco Unified IP Phone 7962 G Cisco Unified IP Phone 7945G X X Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7975 X X Cisco Unified IP Phone 7985 a z Cisco Unified IP Phone 3911 xX Cisco Unified IP Phone 7931 z z Cisco Unified IP Conference Station 7935 Cisco Unified IP Conference Station 7936 Cisco Unified IP Phone 7912G X Cisco Unified IP Phone 7906G Cisco Unified IP Phone 7911G lt x Xx x Xx x Xx Xx x Cisco Unified IP Phone 7905G Cisco Unified IP Phone 7902G 5 be Cisco Unified Wireless IP Phone 7920 and 7921G models Cisco Unified IP Phone Expansion Module 7914 Cisco ATA 180 Series Analog Telephone Adaptors Cisco IOS Software Image Support Table 7 summarizes the correlation between Cisco Unified SRST versions and Cisco IOS Software releases Secure Cisco Unified SRST is available with Cisco Unified SRST 3 3 and later for Cisco Unified IP Phones using SCCP and requires Cisco Unified CallManager 4 1 2 or later Beginning with Version 4 3 Cisco
10. Afeafe CISCO Data Sheet Cisco Unified Survivable Remote Site Telephony Version 4 2 Cisco Unified Communications solutions unify voice video data and mobile applications on fixed and mobile networks delivering a media rich collaboration experience across business government agency and institutional workspaces These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time The security resilience and scalability of the network enables users in any workspace to easily connect anywhere anytime and anyplace using any media device or operating system Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure security wireless and management applications lifecycle services flexible deployment and outsourced management options and third party applications As the enterprise extends its IP telephony deployments from central sites to remote offices a critical factor in achieving a successful deployment is the capability to support backup call control at the remote branch office Cisco Unified Survivable Remote Site Telephony SRST provides a cost effective solution for supporting redundant call control in the remote branch office Benefits of Centralized Call Processing Architecture Cisco Unified SRST is a critical component of a centralized call processing architecture in which a Cisco Unified Communicati
11. ST 336 Cisco 3745 Multiservice Access Router Up to 480 phones FL SRST 480 FL SRST 480 Cisco 3845 Integrated Services Router Up to 720 phones FL SRST 720 FL SRST 720 and Cisco Catalyst 6500 Series Communications Media Module CMM The Cisco Catalyst 6500 Series CMM supports Cisco Unified SRST 4 0 with Cisco IOS Software Release 12 4 and Cisco Unified SRST 2 1 with Cisco IOS Software Release 12 2 13 ZC 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 9 Data Sheet aE Table 3 lists the new part numbers versus the old ones for Cisco Unified SRST Table 3 Unified SRST Part Number Comparison Matrix Part Number of Old Feature License Part Number of New Equivalent Feature License SRST FL SRST 240 FL SRST 250 FL SRST 168 FL SRST 175 FL SRST 96 FL SRST 100 FL SRST MEDIUM FL SRST 50 FL SRST 36 FL SRST 35 FL SRST SMALL FL SRST 25 Cisco Unified SRST Platform Information Cisco platforms with Cisco Unified SRST support from 8 to 720 phones Details about currently supported platforms and the number of phones per platform is provided in the Cisco Unified SRST specifications sheet for each version which can be viewed online at http www cisco com en US products sw voicesw ps2169 products_ device support tables list ht Cisco offers integrated services router bundles with Cisco Unified SRST at a discount when compared to the
12. Unified CallManager is called Cisco Unified Communications Manager Cisco Unified SRST for SIP phones is supported with Cisco Unified SRST 3 4 and later and only with Cisco Unified IP Phones For the latest Cisco IOS Software release and features consult the Feature Navigator at http www cisco com go fn Table 7 Cisco IOS Software Release s Cisco Unified SRST Version Cisco IOS Software Release Cisco Unified SRST 2 0 Cisco IOS Software Release 12 2 13 T Cisco Unified SRST 2 1 Cisco IOS Software Releases 12 2 15 T and 12 3 Mainline Cisco Unified SRST 3 0 Cisco IOS Software Release 12 3 4 T Cisco Unified SRST 3 1 Cisco IOS Software Release 12 3 8 T Cisco Unified SRST 3 2 Cisco IOS Software Release 12 3 11 T Cisco Unified SRST 3 3 Plus Secure SRST Cisco IOS Software Releases 12 3 14 T and 12 4 Mainline Cisco Unified SRST 3 4 Cisco IOS Software Release 12 4 4 T Cisco Unified SRST 4 0 Cisco IOS Software Release 12 4 9 T Cisco Unified SRST 4 1 Cisco IOS Software Release 12 4 14 T Cisco Unified SRST 4 2 Cisco IOS Software Release 12 4 11 XW2 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 9 Data Sheet a Supported Features Cisco Unified SRST provides robust support for many IP phone features through the duration of the WAN failure a feature that is not available from other traditional telephony solutions Table 8 lists the fea
13. forms that support voice refer to Table 2 for a complete list Cisco Unified SRST integrates network intelligence into Cisco IOS Software which acts as the call processing engine for IP phones located in the branch office during a WAN outage Figure 1 shows a centralized Cisco Unified Communications Manager deployment with a remote site experiencing WAN failure and the Cisco router using Cisco Unified SRST Figure 1 Centralized Cisco Unified Communications Manager with Cisco Unified SRST Deployment Small Branch Office C Voicemail and Unified Messaging with Cisco Unity During Failure Cisco Unified SRST Router Provides Call Processing for KS IP Phones Dee a EA J Headquarters Centrally Located Cisco Unified Communications Manager and Unified Messaging with Cisco Unity Servers Provide Services for Remote Locations 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 9 Data Sheet aT Cisco Unified SRST functions in the branch office router to automatically detect a failure in the network and initiate a process to auto configure the router providing call processing backup redundancy for the IP phones in that office and helping ensure that the telephony capabilities stay operational Upon restoration of WAN connectivity the system automatically shifts call processing back to the primary Cisco Unified Communications Manager cluster The Cisco Unified SRST
14. hich is embedded 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 9 Data Sheet a within the Cisco IOS Software to help provide high availability IP telephony to branch offices When access to Cisco Unified Communications Manager from the branch office is impeded for example as a result of a WAN link failure Cisco Unified SRST provides telephony backup services to help ensure that the branch office has continuous telephony service over the Cisco network infrastructure deployed in the branch location The enhanced reliability provided by Cisco Unified SRST makes Cisco Unified Communications a cost effective solution to help ensure telephony operation to all users in an organization whether they are located in the headquarters or in a branch office Furthermore in certain environments the security of telephony communication is a critical requirement The Cisco Unified Communications solution supports secure telephony communication between any two phones in the network whether those phones are in the headquarters facility or at a branch office Cisco Unified SRST contributes to this secure telephony communication solution by supporting the same secure telephony protocols in the branch office when the branch location loses communication with the centralized Cisco Unified Communications Manager How It Works Cisco developed Cisco Unified SRST technology for all Cisco IOS Software plat
15. icator Fax pass though using SCCP with Cisco ATA 180 Series Analog Telephone Adaptors e Call preservation enhancements between IP phones and H 323 controlled voice gateways 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 9 Data Sheet a Cisco Unified SRST 4 1 e SIP line side feature enhancements including SIP line side support for Cisco Unified IP Phone 7971G GE 7970G 7941G 7961G 7911G and 7906G models Dial plan pattern and Keypad Markup Language KPML for faster dialing for SIP phones e MOH for SIP phones e SIP caller ID update status line update and SRST status prompt with customizable message e E 911 support Cisco Unified SRST 4 2 e Support for Cisco 1861 Integrated Services Router Prior to Cisco Unified SRST 3 2 active calls to the PSTN from Cisco Unified SRST IP Phones are maintained for most calls and dropped after approximately 3 minutes Active calls between users on the same LAN are not affected by WAN failure and security is maintained for the duration of the call Cisco Unified SRST 3 2 and later can preserve existing H 323 calls at the branch location if an outage occurs disable the H 225 keepalive timer by entering the no h225 timeout keepalive command Cisco Unified Communications Services Cisco and its certified partners can help you deploy a secure resilient Cisco Unified Communications solution meeting
16. llows you to remotely monitor the Cisco Unified SRST site using existing SNMP tools or CiscoWorks The Cisco SRST MIB provides the network operations center details about Cisco Unified SRST activity including duration of SRST use IP phones registered or registration failure and calls processed in SRST mode A backup WAN link connection is required to receive Cisco SRST MIB data at the central site in SRST mode Table 2 lists the old part numbers for Cisco Unified SRST 4 2 Table 2 Cisco Unified SRST Platform Density and Feature License Part Numbers Please note that the SRST licensing part numbers have been revised since May 2008 With the new installation on SRST 4 2 the customers will need to purchase with the new licensing part number However the maximum number of phone support with SRST 4 2 will maintain unchanged Platform Number of Phones Part Number Part Number Spare Supported Cisco 1861 Integrated Services Router Up to 8 phones a Cisco 2801 Integrated Services Router Up to 24 phones FL SRST SMALL FL SRST SMALL Cisco 2811 Integrated Services Router Up to 36 phones FL SRST 36 FL SRST 36 Cisco 2821 Integrated Services Router Up to 48 phones FL SRST MEDIUM FL SRST MEDIUM Cisco 2851 Integrated Services Router Up to 96 phones FL SRST 96 FL SRST 96 Cisco 3725 Multiservice Access Router Up to 144 phones FL SRST 144 FL SRST 144 Cisco 3825 Integrated Services Router Up to 336 phones FL SRST 336 FL SR
17. ons Manager cluster located at a central site provides telephony services for all sites of an organization The architecture provides numerous benefits to enterprises including centralized and simplified management Table 1 lists the benefits of a centralized call processing architecture Table 1 Benefits of Centralized Call Processing Architecture Features Benefits Delivery of full feature set to remote branch locations next generation call centers Improved productivity unified messaging services embedded directory services and mobility Centralized configuration and management Reduced operating expenses Simplified maintenance and troubleshooting Reduced operating expenses Converged voice and data network Reduced operating expenses aa tn cost shared Cisco Unified Communications Manager Reduced initial expense resource However a centralized call processing architecture must include a strategy for survivability of telephony service at the branch office when access to the centralized call processing is interrupted because of WAN outage or other factors Call processing redundancy in the branch office is particularly critical in an emergency which may be the actual cause of the WAN outage Components of Centralized Call Processing Architecture The Cisco Unified Communications solution uses Cisco Unified Communications Manager formerly Cisco Unified CallManager in combination with Cisco Unified SRST w
18. rights reserved This document is Cisco Public Information Page 9 of 9 Data Sheet a Printed in USA C78 426121 01 10 08 2008 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 9
19. tures supported during failure Table 8 Cisco Unified SRST Features Supported During WAN Failure Cisco Unified SRST Version Feature Set Cisco Unified SRST 2 0 Support for IP and analog phones Rehoming of IP phones upon failure to branch router for call processing Maintenance of local extension to extension calls upon failure e Maintenance of extension to public switched telephone network PSTN calls upon failure Up to 6 lines per phone e Call hold and pick up Speed and last number redial Up to 24 line appearances per system Primary line support Maintenance of existing calls upon recovery Analog FXO and FXS Calling party name Caller ID and asynchronous network interface ANI support WAN link support Frame Relay ATM Multilink Point to Point Protocol MLPPP serial ATM Adaption Layer 2 AAL2 and DSL Class of restriction Music on hold MOH tone on hold and music and tone on transfer MOH for endpoint PSTN only Distinctive ringing Direct inward dialing DID and direct outward dialing DOD PSTN T1 and E1 channel associated signaling CAS trunks support ISDN BRI and Primary Rate Interface PRI support Call detail recording and RADIUS server Interworking with Cisco Gatekeeper Transfer to voicemail pilot number using PSTN Alias lists for unregistered phones Translation rules support Tool Command Language TCL based simple automated attendant and interactive voice response IVR
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