Jabra Xpress
Contents
1. PC and provides information about Jabra USB devices that are currently connected to the end user s PC or have previously been connected Jabra_USBDevice is installed in the namespace rootVabra The Jabra_USBDevice class has the following properties Property Data type Description Deviceld String Unique device ID USB device path Name String Device name Vendorld Integer USB vendor ID GN Netcom VID 0xOBOE Productld Integer USB product ID Connected Boolean True if device is connected to the PC false if not FirmwareVersion String Firmware version SerialNumber String Serial number if available SKU String SKU number if available ConfigurationTimestamp Integer Configuration timestamp if available sree Song anne nate 64 HOWTO QUERY JABRA USB DEVICES The following WMI commands that can be used to query Jabra USB devices Custom Jabra WMI queries Connected or previously connected Jabra USB devices can be queried using the Jabra WMI provider class Jabra USBDevice in the namepace rootVabra What to query How to query All Jabra USB devices connected and or l select from Jabra USBDevice disconnected Only connected Jabra USB devices select from Jabra_USBDevice where Connected True Only disconnected Jabra USB devices select from Jabra_USBDevice where Connected False Standard Windows WMI queries The standard Win32_USBDevice or Win32_PnPE2. PC entered suspend mode during firmware update For information on how to use the Windows Event Viewer refer to Microsoft help pages BRA DEVICE UPDATER To uninstall the Jabra Device Updater and stop monitoring Jabra devices use Windows Uninstall a program or Add remove program and select Jabra Xpress for uninstallation 6 JABRA WMI PROVIDER 6 1 WHAT ISTHE JABRA WMI PROVIDER The Jabra Windows Management Instrumentation WMI provider is an extension to the company s existing asset management tools providing an overview of the complete portfolio of Jabra USB devices installed in the IT network It can report an overview of Jabra USB devices that are currently or previously connected to the end user s PC 6 2 BENEFITS OF USING THE JABRA WMI PROVIDER There are several benefits of using the Jabra WMI provider to query Jabra USB devices Access more Jabra USB device information Access information about a Jabra USB device s SKU serial number last plugged in date and configuration timestamp information Option to query previously connected Jabra USB devices Previously connected Jabra USB devices can also be queried along with currently connected Jabra USB devices When a connected Jabra USB device is queried the information is cached allowing the information to be queried when the Jabra USB device is not connected 6 3 JABRA USB DEVICE PROPERTIES The Jabra_USBDevice class is added to the WMI repository on the end user s
3. protection IntelliTone Left soft button function ke Right soft button function Jabra PRO 930 Update device to version Leave unchanged Downgrade devices that have newer firmware No 14 46 DOWNLOAD START SELECT DEVICES CONFIGURATION PC SOFTWARE SUMMARY DOWNLOAD DOWNLOAD MSI PACKAGE Yj I have read and accept the end user license agreement MSI Package for Windows 32 bit MSI Package for Windows 64 bit DEPLOYMENT INSTRUCTIONS After the MSI packages have been downloaded use these instructions to deploy To install msiexec exe i package msi To uninstall msiexec exe x package msi Prerequisites NET Framework 4 Client Profile or NET Framework 4 Full Download MSI package To download the MSI package the end user license agreement must first be read and accepted by selecting l have read and accept the end user license agreement It is not possible to download the MSI package until the end user license agreement has been accepted There are two options for download MSI package for Windows 32 bit MSI package for Windows 64 bit Download the relevant MSI package or both if required Deployment Instructions Install MSI package msiexec exe i package msi When an MSI package is installed on an end user s PC that already has an MSI package installed the existing Jabra Device Updater and Jabra PC Suite components will be uninstalled and replaced with the software selected in the new MSI package Not
4. 1 Mail Notification 2 Configure MSI package 5 Update Jabra Device Firmware and or setting 3 Download MSI package 6 Run WMI querv 7 WMI response Action U i Scenario descripti ser scenario cenario description flowchart New Jabra PC Suite A new Jabra PC Suite is released or new subcomponents such 1to5 release as softphone drivers have been added or updated New firmware released New firmware is released for an existing Jabra product 1to5 New device plugged in A new Jabra headset is plugged into a USB port on an end 5 user s PC The Jabra device Updater will check the headset s firmware version and configuration timestamp against the values selected by the IT admin If versions do not match the firmware and or device settings will be updated New employee setup A new employee workspace is set up with a PC and a Jabra 4to5 headset The corporate IT administration tool will install the MSI package on the new PC when the user logs in Headset replaced with A broken headset is replaced with a new headset with factory 5 same or similar model default settings The Jabra device Updater will check the headset s firmware version and configuration timestamp against the values selected by the IT admin If versions do not match the firmware and or device settings will be updated Headset replaced witha A new headset model is rolled out in the organization 2to5 new model The IT administrator ne
5. Jabra VOU RE ON Jabra XPRESS User Manual www jabra com CONTENTS T 1 1 1 2 2 2 1 2 2 2 3 24 h An WR WK 5 1 5 2 53 5 4 5 5 5 6 5 7 5 8 5 9 INTRODUCTION TO JABRA XPRESS til ie etika 4 What is Jabra XPress ssssssssssessssssssssssssssesssssssssssssssssusesesassseusnsesisssesiasesesansssusssesissseeassesie 4 Who should use Jabra Xpress2 meemensesnannnnzznzzzznzznnnnnzznnznznznznnznznnnzznzznnzn 4 JABRA XPRESS MINIMUM PC REQUIREMENTS 00seeeonnznnzznn 5 IT Administrator minimum PC requirements 5 End users minimum PC require MeN esesscsssssessesnssssssessssesisssesusssesnsssesasseeassesneses 5 What is installed on the IT administrator s PC Whatis installed omend Users PGS siket nija TYPICAL USER SCENARIOS iserra 6 JABRA APRESS ONLINE TOL vacesrscatesecorcosscseessseesssocsdccrsiseeasscvastetees 8 Sta tua teseaea aaa ieatasstmauetomissa SA 8 SOE CE COW a E A E N E E N E N siete 9 E e e e g AAE 9 E EWN E E O OAE T TE 13 SUMMI A TDR N EAR NEn 4 Download penai A 5 JABRA DEVICE UPDATER sss sssssssssssssssssssssssssssesssseossseessseeessseresseeess 16 What is Jabra Device Updater meeemeennnzznnznnnzznznnznzzzzzznzznnznnennznzznznzenznnzznenzzznzzzz 16 Install Jabra Device Updater sssvsssssssssssesesesessnstsososesenossnstststsesesenstsnstsostnosenonsnstsonosonenenseens 16 Firmware update using Jabra Device Updater eeemeenmenennznnnnznznzznzzz
6. UM PC REQUIREMENTS Internet connection Internet Explorer ver 8 Mozilla Firefox ver 15 or Google Chrome ver 21 Microsoft Silverlight 5 internet browser plug in 2 2 END USER MINIMUM PC REQUIREMENTS Windows XP SP3 32 bit Vista 32 64 bit Windows 7 32 64 bit or Windows 8 32 64 bit Windows RT not supported NET Framework 4 Full or INET Framework 4 Client Profile 2 3 WHAT IS INSTALLED ON THE IT ADMINISTRATOR S PC No applications are installed on the IT Administrator s system 24 WHAT IS INSTALLED ON THE END USER S PCS The software installed on end user s PCs will depend on what options are selected when creating the MSI pack age using Jabra Xpress An MSI package may contain one or more of the following software for installation on the end user s PC Jabra Device Updater including firmware and settings for Jabra devices See Chapter 5 Jabra Device Updater for more information Jabra PC Suite components Jabra Control Center Jabra Call Manager softphone drivers A custom Jabra WMI provider for Jabra devices only if Jabra WMI provider is selected The Jabra WMI provider is delivered in its own MSI package See Chapter 6 Jabra WMI Provider for more information 3 TYPICAL SCENARIOS The table and flowchart below explain typical usage scenarios for Jabra Xpress End User PC Product Update Jabra Device Jabra Xpress IT Admin
7. a device Jabra Device Updater will check for updates on Jabra com once every 2 weeks The end user s PC must have Internet access Note Jabra Device settings configuration is not supported when selecting Managed by Jabra Downgrade devices that have newer firmware Optionally it is possible to downgrade a device to an older version of firmware by first selecting the desired firmware in the drop down list and then selecting Downgrade devices that have newer firmware For some devices a firmware downgrade is not offered Language pack and display language The language pack and display language configuration is supported for devices that have a base station display e g Jabra PRO 9460 Preferred end user display language can be selected by first selecting relevant language pack and then selecting display language 11 Settings Some Jabra devices offer configurable settings that define the device s behavior e g Audio protection level Wireless range Target softphone for outgoing calls etc By default device settings are set to Leave unchanged Note Device settings might change depending on the firmware version selected Settings Device Protection a Protect advanced settings with a password Notprotected v e Headset Settings a Audio protection IntelliTone e Basic protection against sound spikes v Headset mute and volume touch control Enabled Mute reminder tone Enablea Power save mode off To
8. abra PC Suite For a list of all supported softphones visit www jabra com pcsuite Note The IBM Lotus Sametime call control integration requires a manual installation of a Java plug in in the IBM Lotus Sametime client after the MSI package has been installed on end user s PCs Please refer to the IBM Lotus Sametime installation guide on the Jabra PC Suite support page on www jabra com pcsuite Additionally Cisco IP Communicator requires the Cisco IP Communicator softphone installed on the end user s PC before the Jabra MSI package is installed 13 45 SUMMARY After the MSI package has been configured a summary report will be generated The summary report provides an overview of selected Jabra devices and their relevant firmware versions and settings selected PC software components and software settings The summary can be saved in HTML format START SELECT DEVICES CONFIGURATION PC SOFTWARE SUMMARY DOWNLOAD SUMMARY OF DEPLOYMENT PACKAGE CONTENT JABRA DEVICE UPDATER OPTIONS Allow user to postpone updates v Allow user to reject updates Start updates automatically Do not update devices in this time interval Custom notification optional Custom error notification optional DEVICES Jabra BIZ 2400 USB Duo Update device to version Leave unchanged Downgrade devices that have newer firmware No Device Protection a Protect advanced settings with a password Jabra Control Center password Headset Settings a Audio
9. bra PRO 9465 9470 Jabra SPEAK 410 Jabra SPEAK 410 MS Jabra UC VOICE 150 Duo Jabra UC VOICE 150 Mono labra UC VOICE 150 MS Duo 43 CONFIGURATION START SELECT DEVICES CONFIGURATION PC SOFTWARE SUMMARY DOWNLOAD SELECT JABRA DEVICE UPDATER OPTIONS Allow user to postpone updates Postpone up to 10 hours Z Allow user to reject updates Permanently reject an update Start updates automatically Updates will start automatically without user acceptance CI Do not update devices in this time interval Define a time period where device updating is not allowed e g within normal office hours From 08 z To 1 Custom notification optional Custom error notification optional SELECTED DEVICES Jabra BIZ 2400 USB Duo Firmware version Leave unchanged Release notes wngrade devices that ha When an MSI package containing firmware and or settings is deployed Jabra Device Updater is installed on the end user s PC Jabra Device Updater updates Jabra Devices to the firmware versions and settings selected in the MSI package Whenever a selected Jabra device is connected to the end user s PC Jabra Device Updater will check for update eligibility A firmware or settings update can only start when all preconditions are met Preconditions may vary from device to device and will include one or more of the following The computer must be connected to AC power only relevant for laptop PCs e Only one Jabra de
10. by Jabra Device Updater are stored locally on each end user s PCs Jabra PRO 9470 Update Your IT administrator has initiated an update for the Jabra PRO 9470 The update will take approximately 6 minutes and 40 seconds While update is in progress s Do not unplug the Jabra PRO 9470 Keep the headset docked in the base s Do not remove power from the Jabra PRO 9470 Do not log off or shut down the computer Do not force the computer into sleep or hibernate mode Detecting device in firmware update mode Depending on the Jabra Device Updater options selected in Jabra Xpress when creating the MSI package the end user will have varying interaction with Jabra Device Updater see Chapter 3 3 3 Jabra Device Updater Options for more information A firmware update can only start when all preconditions are met Preconditions may vary from device to device and will include one or more of the following The computer must be connected to AC power only relevant for laptop PCs There can only be one Jabra device connected to the end user PC There must be no active calls on the Jabra device The Jabra headset must be docked only relevant for devices with a dockable headset Note Not all Jabra devices are supported for a firmware update For a full list of supported devices refer to jabraxpress jabra com or the list of supported devices in Jabra Xpress 54 FIRMWARE UPDATE SECONDARY DEVICES Some Jabra devices sup
11. d password must be chosen and can be any combination of letters numbers and upper and lower case characters Settings that support password protection will be indicated by a V inthe column Settings that not support password protection will not show the B column Protected device settings can only be modified by entering the password when prompted in Jabra Control Center and cannot be modified manually on the devices itself 12 44 PC SOFTWARE Select which Jabra PC software and software settings to install on the end user PC START SELECT DEVICES CONFIGURATION PC SOFTWARE SUMMARY DOWNLOAD SELECT JABRA PC SUITE COMPONENTS _ Jabra Control Center Enables users to configure their device settings version 2 9 2525 Jabra Call Manager Enables users to manage calls via a PC interface version 2 9 2525 CONFIGURE PC SOFTWARE SETTINGS V Show Jabra icon in Windows notification area Provides quick access to Jabra PC software 7 Pause Windows Media Player during calls Automatically pause Windows Media Player when a call starts SELECT JABRA INTEGRATION FOR SOFTPHONES call control Avaya IP Softphone or IP Agent Supports version 6 0 or later Avaya one X Communicator one X Agent or Aura Agent Desktop Supports one X Communicator version 5 2 or later one X Agent version 2 0 SP3 or later Aura Agent Desktop version 6 1 or later 0 Cisco IP Communicator Supports version 2 0 1 1 or later Note This integration module requires that Cisco IP Comm
12. date devices in this time interval Prevent Jabra Devices from being updated during a specific time interval e g working hours by selecting a From and To time interval The time is based upon the local time on the end user s PC Note If the selected From and to time is set to the same hour no update restriction will be applied Custom notification optional Write an optional custom message that will be added to the default notification displayed to the end user when Jabra Device Updater starts Custom error notification optional Write an optional custom message that will be added to the default notification displayed to the end user if an error has stopped Jabra Device Updater Selected Devices This is a list of all devices selected to be updated by Jabra Device Updater SELECTED DEVICES 4 Jabra CO 6470 Firmware version Leave unchanged v Release notes Language pack Leave Display language Leave unchanged Downgrade devices that have newer firmware Firmware version By default each selected device is set to Leave unchanged The selected Jabra devices will keep their current firmware versions and no firmware update will be initiated A firmware version can be selected using the drop down list Firmware versions are ranked with the latest firmware version first in the list Selecting Managed by Jabra will notify end user s when new firmware is published on Jabra com for their Jabr
13. devices that have newer firmware has been selected in Jabra Xpress Q Does Jabra Xpress require the end user to be logged in before an update can start A Yes Device updates are considered a critical event The end user will always be notified about an upcoming device update This requires the end user to be logged in Q Why can t I download the MSI package l have configured using the Jabra Xpress online tool A Ensure that Internet Explorer version 8 has been configured to enable Automatic prompting for file downloads Q Canlupdate device settings without updating the device firmware version A Yes In the Jabra Xpress Configuration pane under Selected devices select leave unchanged for the firmware version This will ensure that the installed end user devices will not be firmware updated Q Can l update device firmware without updating device settings A Yes In the Jabra Xpress Configuration pane under Selected devices all device settings values should be set to leave unchanged If not click the Set all to leave unchanged button Q Cana device update start without the need for an end user s confirmation A Yes but only if the deployment option start updates automatically has been selected If selected the update will start automatically after 5 minutes 7 2 LIST OF SUPPORTED JABRA DEVICES View the Product data sheet at jabraxpress jabra com for the latest list of supported Jabra devices The Jabra WMI provider suppo
14. e The end user s PC must be restarted before the installed software will run Uninstall MSI package msiexec exe x package msi After uninstallation the end user s PC is left with a zero footprint Changes made to attached Jabra devices are preserved 15 5 JABRA DEVICE UPDATER 5 1 WHAT IS JABRA DEVICE UPDATER Jabra Device Updater is a background application that monitors Jabra devices connected to the end user s PC It also handles the device firmware and settings updates selected by the IT administrator 5 2 INSTALL JABRA DEVICE UPDATER Jabra Device Updater is automatically installed on end user s PCs when an MSI package is deployed that has a Jabra device selected for firmware and or settings update Jabra Device Updater does not require administrator rights on end user s PCs to run Note After deployment of the MSI package containing the Jabra Device Updater the end user s PC must be restarted before Jabra Device Updater will run 5 3 FIRMWARE UPDATE USING JABRA DEVICE UPDATER Each time a selected Jabra device is connected to the end user s PC Jabra Device Updater will check the device for update eligibility If the device has different firmware and or settings than selected in the MSI package Jabra Device Updater will initiate the device update n the event of a firmware update the end user will receive notification from Jabra Device Updater that the firmware update will begin All firmware and or settings files used
15. ed into 6 step by step sections that guide an IT administrator through the configuration and creation of an MSI package e Start e Select Devices s Configuration e PC Software c Summary e Download 4 1 START START MANAGING YOUR DEVICES MODIFY A PREVIOUS CONFIGURATION Remote mass deployment of Jabra software and Jabra device settings If you have already used Jabra Xpress you can modify your and firmware is done in 3 steps 9 configuration in 3 steps xX Configure your Jabra devices and software using Jabra Xpress Upload and modify your existing MSI package using Jabra Xpress Download the modified MSI package to your PC Download the created MSI package to your PC Install the MSI package on end user s PCs Jabra devices will be updated after the next PC restart Install the MSI package on end user s PCs Jabra devices will be updated after the next PC restart NEW gt UPLOAD gt MONITOR YOUR DEVICES NEED MORE HELP Get a detailed overview of your Jabra USB devices using the a ha Jabra Xpress User Manual Jabra Wi Poe ett ha IBA a gt Product Presentation 1 Download the Jabra WMI Provider and install it on end user s PCs Jabra Xpress Data Sheet 2 Run a WMI query from your management tool to get detailed information about all Jabra USB devices in your organization LI I have read and accept the end user license agreement Start Managing your Jabra Devices Select NEW to create a new MSI pac
16. eds to create or update an existing an MSI package that includes the new headset model End user PC replaced An employee gets a new company PC with no Jabra SW 5 installed The existing Jabra headset is reused The corporate IT administration tool will install the mass deployment MSI package on the new PC when the user logs in New corporate settings An IT administrator changes one or more settings for a Jabra 2to5 policy headset in the organization The IT administrator needs to create or update an existing an MSI package with the new device settings Deploy firmware update An end user has permanently rejected a firmware update fora 3to5 again device and the device must be firmware updated The IT administrator needs to deploy the MSI file again to end user s PCs Device install base status It administrator wants to get an overview of installed devices 6to7 and firmware versions in the organization The IT administrator selects the WMI provider in the Jabra Xpress online tool The MSI package containing the Jabra WMI provider is deployed and installed on end user PC s The IT administrator is running the query script from his deployment system and the installed WMI provider reports back to IT admin from end user PC s Mail Notification Whenever there is a new product release firmware update and or PC component added to the Jabra Xpress online tool the IT administrator is notified by e
17. kage Modify a Previous Configuration Select UPLOAD to upload a previous MSI package and edit any of the configurations to create a new MSI package Monitor your Jabra Devices Select DOWNLOAD to download the Jabra WMI provider With the Jabra WMI provider it is possible to get detailed information and an overview of your Jabra devices The end user license agreement must be read and accepted to download the Jabra WMI provider See Chapter 6 Jabra WMI Provider for more detailed information 42 SELECT DEVICES Select which Jabra devices to firmware and or settings update from the list of supported Jabra devices Multiple devices can be selected Selected devices are listed in the Devices to be managed list Hovering over the devices listed will display the device for quick identification START SELECT DEVICES CONFIGURATION PC SOFTWARE SUMMARY DOWNLOAD SELECT JABRA DEVICES TO BE MANAGED SUPPORTED DEVICES hover over device for image DEVICES TO BE MANAGED Jabra BIZ 2400 MS USB Duo Jabra BIZ 2400 USB Duo Jabra BIZ 2400 MS USB Mono Jabra PRO 930 Jabra BIZ 2400 USB Mono Jabra PRO 930 Jabra GN2000 MS USB Mono Duo Jabra GN2000 USB Mono Jabra GO 6430 LINK 350 Jabra CO 6470 Jabra LINK 220 QD to USB Adapter Jabra LINK 220a QD to USB Adapter Jabra LINK 280 QD to USB Adapter Jabra LINK 360 SUPREME Jabra LINK 360 MS SUPREME Jabra LINK 850 Jabra PRO 930 MS Jabra PRO 9450 Series Jabra PRO 9460 Series Ja
18. mail Configure MSI package Using the Jabra Xpress online tool an IT administrator can create an MSI package for mass deployment with Jabra device firmware settings and software for their organization s needs An existing MSI package can also be uploaded to the Jabra Xpress online tool and changed Optionally a Jabra WMI provider can be packaged in its own MSI package Download MSI package The final MSI file is downloaded to the IT administrator s PC Deploy MSI package The MSi file is moved to the corporate MSI roll out system e g MS SCCM and installed on end user s PCs in the organization Update Jabra Device Firmware and or Settings The MSI file will install selected Jabra PC Suite components softphone drivers Jabra Control Center etc and will install and run an application called Jabra Device Updater if selected that updates firmware and settings in all matching Jabra devices Depending on how the Jabra Device Updater is configured it may reside on the PC and continuously check that Jabra device firmware and settings are in sync with corporate policies Run WMI Query An IT administrator can get an overview of installed Jabra devices and their firmware version and configuration ID by executing a WMI query from the central management tool WMI response The WMI query response from each client PC is assembled into a combined report in the management tool 4 JABRA XPRESS ONLINE TOOL The Jabra Xpress online tool is divid
19. ne setting Norma Voice announcements English voice 7 Base Settings u Touch panel backlight level e gary Touch panel click tone volume Medium Touch panel dimmer delay e 50 Softphone Settings a Base speaker ringtone level for softphone Medium Connect to softphone PC ta Vest v Open phone line when headset isundocked f No PC audio control Automatic PC wideband audio G Enablead Target softphone for outgoing calls Q Other Desk Phone Settings a Base speaker ringtone level for desk phone e Off v Connect to desk phone Not Clear dial tone switch position a Hook lifter type None Microphone transmit gain s Open phone line when headset is undocked oO Yes v Mobile Phone Settings a Base speaker ringtone level for mobile phone Low v The available settings for each selected Jabra device are listed in the table in Jabra Xpress online tool A setting s default value is indicated by If a firmware version has not been selected leave unchanged each supported firmware version will be displayed in the settings table Select Set All to Default Values to reset the device settings to the default factory settings Select Set All to Leave Unchanged to keep all settings currently applied in the end user s device Device Protection Select Protect advanced settings with a password to password protect the settings for Jabra devices supporting Device Protection A vali
20. nnzznnzzn 16 Firmware update secondary deVICES eeemeenmmenzzznznznnznzzzznnzzznzznznzzenzznnzznenznenzzzzzn 17 Failed firmware update nn cesssssssssssssussssssssessseesussssssssssnasessssessssssnseesassesissseniaseesnnsseie 7 Settings only UpPAA tA ia 17 Jabra Device Updater language eeeeemmeemeenezenzzznnznznzzznzzznzzznzzzenzznnzznenzenze ezz 7 Tracking and troubleshooting updates 17 Uninstall Jabra Device Update iri ert 18 JABRA WMI PROVIDER iii iii e 19 6 1 6 2 6 3 6 4 6 5 6 6 7 4 72 73 What is the Jabra WMI Provider 2 19 Benefits of using the Jabra WMI Provider 19 Jabra USB device properties esmeessszzzzzssnnzazznnzzenanzzonazzenazmznnanzznanzzsznazzonnazzoanzzsnenzznnzt 19 How to query Jabra USB AeViICS sssssesssssensesnsseneeinsetussssseiasetnsstiassinseineteinseinete 19 How ta uervJabr SOWA O inissel 20 Uninstall the Jabra WMI provider emeeeemeensenzznnsnnnzznzzzznzznnznzzznzznnzzzznzzznznnnzznjn 20 SUPPORT a ai 21 PAQ eee a 21 List of supported Jabra QEvViCES siisii 21 iNe d more Kelb rin E E OEN ONE 21 1 INTRODUCTION TO JABRA XPRESS 1 1 WHAT IS JABRA XPRESS Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets throughout an organisation Benefits of using Jabra Xpress Update Jabra device firmware for optimal functionality Configure Jabra device settings for your organisation s specific needs Install yo
21. ntity can be used to query connected Jabra USB devices It is not possible to query disconnected Jabra USB devices using the standard Windows WMI and the connected Jabra USB device information is limited What to query How to query select f from Win32_USBDevice where Deviceld like VID_OBOE Connected Jabra USB devices select from Win32_PnPEntity where Deviceld like VID_OBOE Note Standard Windows WMI queries for other headset vendors are possible Simply exchange the Jabra vendor D in the query string with your desired vendor ID e g Plantronics vendor ID VID_047F Sennheiser vendor D VID_1395 6 5 HOWTO QUERY JABRA SOFTWARE Jabra software can be queried using the standard WMI classes in the namespace root cimV2 What to query How to query Query running Jabra software select from Win32_Process where Caption like Jabra Query installed Jabra software select from Win32_Product where Caption like Jabra 6 6 UNINSTALL THE JABRA WMI PROVIDER To uninstall the Jabra WMI Provider use Windows Uninstall a program or Add remove program and select Jabra WMI provider for uninstallation 20 7 SUPPORT 71 FAQ Visit jabraxpress jabra com to view the complete online FAQ Q Why is my Jabra device not in the list of supported devices A Jabra Xpress supports most Jabra devices however some older models are no longer supported View the Product data sheet at jab
22. port multiple headsets paired with the same base This feature is used for conferencing When Jabra Device Updater initiates a firmware update for the base and the headset only the currently docked headset will be firmware updated Secondary headsets will be automatically firmware updated when they are docked after the initial firmware update 5 5 FAILED FIRMWARE UPDATE In the event of a failed firmware update Jabra devices can be recovered The end user will receive onscreen instructions on how to recover the Jabra device The instructions will vary depending on the Jabra device If the firmware update continues to fail a restart of the end user PC is recommended before re trying Note Jabra UC VOICE products 150 amp 250 may permanently be unrecoverable if interrupted during the firmware update 5 6 SETTINGS ONLY UPDATE In the event of a settings only update end user interaction is not necessary After the settings update the Jabra device may restart automatically Note settings updates will not begin when there is an active call on the device 5 7 JABRA DEVICE UPDATER LANGUAGES Jabra Device Updater supports 18 languages The language displayed is determined by the default language setting keyboard layout in Windows on the end user s PC If the current Windows language is not supported the language will default to English The supported languages are Chinese Simplified Chinese Traditional e Czech e Danish D
23. raxpress jabra com for the latest list of supported Jabra devices Q If Jabra Device Updater is interrupted will my device be affected A In most cases no However Jabra UC Voice products 150 amp 250 may be permanently unrecoverable if inter rupted during the firmware update What is the typical size of the MSI package The typical size is less than 10 MB Should the MSI package be uninstalled after deployment and installation It is recommended not to uninstall the MSI package after deployment and installation If the MSI package is uninstalled the Jabra devices will no longer be monitored by Jabra Device Updater o po Why is Microsoft Lync not in the list of Select Jabra Integration for Softphones Microsoft Lync does not need a dedicated driver from Jabra O gt A Jabra Device Updater does not pop up on the end user s PC after the MSI package has been installed Why not A There are several reasons why Jabra Device Updater may not pop up after installation The end user PC must be re booted after the MSI package has been installed before Jabra Device Updater will start Alternatively you can manually start Jabra Device Updater located in the end user s PC Startup folder The firmware version on the target Jabra device is the same as the deployed version The firmware version selected is older than the current firmware on the target Jabra device To downgrade firmware ensure that the option downgrade
24. rts all Jabra USB devices 73 NEED MORE HELP Web jabraxpress jabra com 21 Jabra YOU RE ON
25. unicator is installed before this MSI package is Installed 7 Cisco Unified Communication CUPC CUCIMOC CUCILync Supports version 8 0 or later L Cisco WebEx Connect Supports version 7 1 1 or later IBM Lotus Sametime Connect Supports version 8 0 1 or 8 5 Note This integration module requires a manual post installation step by end users CI Skype Supports version 3 2 or later L SDK Softphone Select this if you use third party drivers using the Jabra SDK Not on the list Not all softphones require a Jabra integration e g Microsoft Lync Select Jabra PC Suite Components Select which Jabra PC Suite components to install on the end user s PC Each component can be individually installed and will run independent of the other components The Jabra PC Suite components available to include in the MSI package are Jabra Control Center a component that allows end users to configure their Jabra device settings Jabra Call Manager a component that alows the end user to manage calls via a PC interface Note Regardless of which components are selected the entire Jabra PC Suite currently installed on the end user s PC will be removed and replaced with only the selected components Configure PC Software Settings Refer to the Jabra Xpress Online tool help for more information about configuration options Select Jabra Integration for Softphones Select the softphone drivers to be deployed Softphone drivers enable full call functionality with J
26. ur choice of Jabra PC Suite components Geta status overview of your organisation s Jabra devices Jabra Xpress Tools Jabra Xpress consist of three tools Xpress online tool create an MSI package for mass deployment with your choice of Jabra device firmware settings and software for your organizations needs Jabra Device Updater a windows application installed on an end user s PC that governs Jabra device con figurations e g firmware versions device settings etc Jabra WMI provider a WMI provider that collects detailed information of Jabra devices e g model name firmware version etc Jabra Xpress is based on standard Microsoft technologies and will seamlessly integrate into your existing IT management infrastructure Jabra Xpress Flowchart Product Jabra End User Jabra Update aarun Xpress PC Device 1 Mail Notification 2 Configure MSI package 5 Update Jabra Device Firmware and or setting 6 Run WMI query 7 WMI response Download MSI package 1 2 WHO SHOULD USE JABRA XPRESS Jabra Xpress is intended for use by an IT administrator responsible for maintaining Jabra devices installed in an organization The IT administrator must be familiar with the key technologies used in Jabra Xpress such as MSI package deployment MSI distribution tools WMI protocols and tools for querying Jabra devices JABRA XPRESS 2 JABRA XPRESS MINIMUM PC REQUIREMENTS 2 1 IT ADMINISTRATOR MINIM
27. utch English French German Italian Japanese Korean Norwegian Polish Portuguese Russian Spanish Swedish Turkish 5 8 TRACKING AND TROUBLESHOOTING UPDATES Jabra Device Updater logs major firmware update events to Windows Application Log which can be viewed using Windows Event Viewer The log source is Jabra Device Updater Event severity What it means Information User rejected a firmware update i e user selects do not remind me again Information Firmware update was postponed by the user Information Firmware update successfully completed Information Device configuration successfully completed Warning Firmware downgrade was skipped because current firmware version is below minimum version required for firmware update 5 9 UNINSTALL JA l Firmware downgrade was skipped because the firmware version or configuration Warning A A of the target device did not permit a downgrade If a device setting is not supported by the target device s firmware version The log Warning entry will contain the name of the setting the device name and device firmware version k Device not configured because its firmware version is below the minimum sup Warning h ported firmware version Error Jabra Device Updater failed to start Error Unhandled exception Error Firmware update failed Error Device configuration update failed Error
28. vice must be connected to the end user PC There are no active calls on the Jabra device The Jabra headset is docked only relevant for devices with a dockable headset Ipdate Jabra PRO 9470 Update Your IT administrator has initiated an update for the Jabra PRO 9470 The update will take approximately 6 minutes and 40 seconds Call IT department if you have any questions The update will start in 4 minutes and 50 seconds Start update now v Jabra Device Updater Options Jabra Device Updater can be configured to determine the level of interaction the end user has with Jabra Device Updater when the firmware update starts Allow user to postpone device updates The end user can postpone the firmware update by 15 minutes 1 hour or 4 hours After the postpone period has ended the end user will be prompted to accept the firmware update or postpone again up to a total of 10 hours Allow user to reject device updates The end user can select Do not remind me again to permanently reject the firmware update Each device selected for firmware update must be individually rejected by the user Start device updates automatically When Jabra Device Updater is displayed it will ask the end user for permission to start the firmware update If the end user does not respond within 5 minutes the update will start automatically Note When using Windows 8 the Jabra Device Updater will only display in Desktop Mode Do not up
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