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Lenovo ThinkPad T450

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1. Hard disk security To protect passwords from unauthorized security attacks refer to the following tips to maximize security e Set a power on password as well as a hard disk password for your internal solid state drive or hard disk drive Refer to the procedures in Power on password on page 63 and Hard disk passwords on page 65 For security a longer password is recommended Chapter 5 Security 67 e To provide reliable security for the UEFI BIOS use the security chip and a security application with a Trusted Platform Module management feature Refer to Setting the security chip on page 68 Note Depending on the model your computer might support the TPM management feature e If a Disk Encryption hard disk drive and Encryption solid state drive is installed in your computer be sure to protect the contents of your computer memory from unauthorized accesses by use of drive encryption software such as Microsoft Windows BitLocker Drive Encryption which is supported in the Ultimate and Enterprise editions of the Windows 7 and Windows 8 1 operating systems See Using Windows BitLocker Drive Encryption on page 68 e Before you dispose of sell or hand over your computer delete data stored on it For more information refer to Notice on deleting data from your hard disk drive or solid state drive on page 72 The hard disk drive built into your computer can be protected by the UEFI BIOS Using Windows Bi
2. Boot Device List F12 Option 64 User Guide Boot Order Lock Flash BIOS Updating by End Users Secure RollBack Prevention Execution Prevention Security mode Fingerprint reader priority Notes e The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier e When Lock UEFI BIOS Settings option is enabled all BIOS settings cannot be changed To change the settings a supervisor password is required Setting changing or removing a supervisor password Before you start print these instructions Only a system administrator can set change or remove a supervisor password To set change or remove a supervisor password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Supervisor Password by using the directional keys 3 Depending on your needs do one of the following e To set a password do the following a In the Enter New Password field type a desired password and press Enter b In the Confirm New Password field retype the password and press Enter e To change a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Inthe Enter New Password field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and
3. If you select Enabled the external USB devices can be charged through USB connectors even when the computer is in low power mode sleep hibernate or power off If you select Enabled external USB devices can be charged through USB connectors even when the system is in hibernation mode or is power off and in battery operation Chapter 6 Advanced configuration 79 Table 3 Config menu items continued Monaten ____ submenunem vaus oomme USB 3 0 Mode e Disabled e Enabled e Auto Keyboard Mouse TrackPoint Disabled Enabled Trackpad Disabled Enabled Fn and Ctrl Key swap Disabled Enabled 80 User Guide Set the USB 3 0 controller mode for the ports shared between USB 2 0 and USB 3 0 controllers If you select Auto it enables you to connect and route appropriate USB 3 0 or USB 2 0 connectors If you select Enabled it enables USB 3 0 mode and allows USB 3 0 to be supported in the operating system If you select Disabled it disables and hides the USB 3 0 controller and USB 3 0 connectors will work as USB 2 0 connectors Enable or disable the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected
4. Chapter 11 Getting ae Before you contact Lenovo Getting help and service Using diagnostic programs Lenovo Support Web site Calling Lenovo Purchasing additional services Appendix A el Information Wireless related namen Locations of the UltraConnect Wireless antennas Locating wireless regulatory notices Certification related information Export classification notice Electronic emission notices Federal Communications Commission Declaration of Conformity Industry Canada Class B emission eafnplance statement European Union Bomplanee to ihe Electromagnetic Compatibility Directive German Class B compliance statement Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with 118 121 128 131 131 131 131 132 132 134 134 134 136 137 142 142 144 145 145 147 147 147 148 148 148 149 151 151 152 153 153 153 153 153 154 154 154 155 155 rated current less than or equal to 20 A per phase Lenovo Sole service information for Taiwan Eurasian compliance mark Brazil regulatory notice Mexico regulatory notice Appendix B WEEE and ee statements Important WEEE information Recycling information for China Recycling information for Japan Recycling information for Brazil Battery recycling information for Taiwan Battery recycling informa
5. PS E Tb Ka El ic Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com lenovo environme
6. Set other items that you want to set oar WOW DY Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit the ThinkPad Setup program To set the security chip you have to start Client Security Solution and follow the instructions on the screen Note If Client Security Solution is not preinstalled on your computer download and install it from http www lenovo com support Then follow the instructions on the screen Tips on using the security chip e Ensure that the supervisor password has been set in ThinkPad Setup Otherwise anyone can change the settings for the security chip e If you are using Client Security Solution handle the security chip by doing the following Do not clear the security chip If you do the functions assigned to the keys will be erased Do not disable the security chip If you do Client Security Solution will not work e Ifthe security chip is removed or replaced or a new one has been added the computer will not start You will hear four cycles of four beeps each or you will see error message 0176 or 0192 e lf the security chip is inactive or disabled the Clear Security Chip option will not be displayed e When you clear the security chip turn off your computer and then turn it on again after you set the security chip to Active Otherwise the Clear Security Chip option is not displayed Using the fingerprint reader Depending on the
7. e Object Push Profile OPP e Personal Area Networking Profile PAN e Phone Book Access Profile PBAP e Service Discovery Protocol SDP e Synchronization Profile SYNC e Video Distribution Profile VDP e Generic Attribute Profile GATT e Proximity Profile Copyright Lenovo 2015 151 e Find Me Profile e Immediate Alert Profile e Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes they are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of integrated wireless cards might be restricted by the proprietor of the building or responsible representatives of the organization These situations and areas might for example include e Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants
8. By using ENERGY STAR qualified products and taking advantage of the power management features of the computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power e Turn off the display After 10 minutes e Put the computer into sleep After 20 minutes e Advanced power settings Turn off hard disks After 15 minutes Hibernate Never To awaken the computer from sleep mode press the Fn key on your keyboard For more information about these settings see the Windows Help and Support information on the computer The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory and the setting remains valid even when the computer is in sleep mode If you do not need to have Wake on LAN enabled while the computer is in sleep mode you can reduce the power consumption and prolong the time in sleep mode by disabling the setting of Wake on LAN for sleep mode To d
9. Do not attempt to replace the built in rechargeable battery Replacement of the battery must be done by a Lenovo authorized repair facility or technician Only recharge the battery strictly according to instructions included in the product documentation The Lenovo authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations Notice for non rechargeable coin cell battery Mooncen If the coin cell battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Heat and product ventilation A Dancer Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions e When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any ext
10. Interface e 4 in 1 digital media card reader e Combo audio connector e Docking station connector available on some models e External monitor connectors VGA and Mini DisplayPort e Always On USB 3 0 connector e USB 3 0 connector e RJ45 Ethernet connector e Smart card reader available on some models Wireless features e Global navigation satellite system GNSS receiver available on some models e Integrated Bluetooth e Integrated wireless LAN e Integrated wireless WAN available on some models 12 User Guide Security feature e Fingerprint reader available on some models Specifications Size e Width 339 mm 13 3 inches e Depth 232 5 mm 9 2 inches e Height Touch models 23 mm 0 9 inch Non touch models 21 mm 0 8 inch Heat output e 45 W 154 Btu hr maximum e 65 W 222 Btu hr maximum Power source ac power adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Operating environment This section provides information about the operating environment of the computer Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C to 43 0 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you cha
11. Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an option or a CRU do not open the static protective package that contains the part until the instructions direct you to install the part When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package e Do not place the part on the computer cover or other metal surface Disabling the built in battery Before replacing any devices ensure that you have disabled the built in battery
12. See Disabling the built in battery on page 109 Close the computer display and turn the computer over Remove the removable battery See Replacing the removable battery on page 110 Remove the base cover assembly See Replacing the base cover assembly on page 113 aor O N Remove the screw that secures the internal storage drive 6 Remove the internal storage drive with bracket Chapter 9 Replacing devices 115 7 Detach the bracket from the internal storage drive Then attach the bracket to the new internal storage drive 8 Insert the new storage drive J and then pivot it downward EX Ensure that the new storage drive is seated in place 9 Install the screw to secure the internal storage drive 116 User Guide 10 Reinstall the base cover assembly See Replacing the base cover assembly on page 113 11 Reinstall the removable battery See Replacing the removable battery on page 110 12 Turn the computer over again Connect the ac power adapter and all cables Replacing a memory module Before you start print these instructions Read the Important safety information first see Important safety information on page vi Increasing memory capacity is an effective way to make programs run faster You can increase memory capacity by replacing or adding a memory module Note The operating speed of the memory module has dependency on the system configuration In some
13. Start the Power Manager program and click the Global Power Settings tab Then select both the Enable Always On USB and Enable even when the computer is in hibermation mode or turned off check box and click OK or Apply e For Windows 8 1 Press the Windows key to go to the Start screen Click Lenovo Settings gt Power Then select the Enable USB charge from the computer battery even when the computer is off check box Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might be damaged Smart card reader slot available on some models Depending on the model the computer might have an integrated smart card reader Bottom view Note Depending on the model your computer might look slightly different from the illustration in this topic Hy Removable battery E Docking station connector available on some models EJ Speakers Ej Keyboard drainage holes E Emergency reset hole a Removable battery Use the computer with the battery power whenever ac power is unavailable You can use the Power Manager program to adjust your power settings as needed For detailed information see the help information system of the Power Manager program H Docking station connector available on some models Depending on the model the computer might have a docking station connector You can use the connector to connect the computer to a supported docking station to exten
14. am on the go e To conserve power or to suspend operation without exiting programs or saving files see Power saving modes on page 33 e To achieve the best balance between performance and power saving change power plan settings See Managing the battery power on page 33 e f your computer will be turned off for an extended period of time remove the external battery pack and follow the instructions in Disabling the built in battery on page 109 to disable the internal built in battery so as to prevent battery power from draining How do I securely dispose of data stored on the hard disk drive or solid state drive e Study Chapter 5 Security on page 63 to find out how you can protect your computer from theft and unauthorized use e Use the Password Manager program to protect the data stored on your computer For more information see the help information system of the program e Before you dispose of the data on the hard disk drive or the solid state drive be sure to read the topic Notice on deleting data from your hard disk drive or solid state drive on page 72 How do I get connected in different locations e To troubleshoot a wireless networking issue go to http www lenovo com support faq e Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Location Awareness in the Lenovo Settings program on the Windows 8 1 operating syst
15. observe the following guidelines and connect the displays to appropriate connectors e Do not use the connectors as shown in the following illustrations at the same time for connecting multiple displays Otherwise one of the displays as shown will not work 52 User Guide ThinkPad Pro Dock ThinkPad Ultra Dock e For the ThinkPad Ultra Dock a maximum of three displays including your computer display can work at the same time As a result if you connect three external displays to the ThinkPad Ultra Dock the display connected to the VGA connector will not work when your computer display is on When the computer display is off When the computer display is on Chapter 3 Enhancing your computer 53 Security features The system lock key has two positions as shown in the drawing The security feature is different when the key is in different positions e When the key is in position 1 the eject button of the docking station is locked and you cannot remove your computer The key lock indicator is on when the eject button is locked The security cable is locked e When the key is in position 2 the eject button of the docking station is unlocked and you can remove your computer The key lock indicator is off when the eject button is unlocked The security cable is locked 54 User Guide Chapter 4 You and your computer This chapter provides information about accessibility comfort and traveling wit
16. you also can perform a variety of touch gestures such as rotating and zooming in or out 26 User Guide The ThinkPad pointing device consists of the following two devices E TrackPoint pointing device H Trackpad By default both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled To change the settings see Customizing the ThinkPad pointing device on page 30 TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following four components Ef Pointing stick H Left click button primary click button EJ Right click button secondary click button EI Scroll bar To use the TrackPoint pointing device refer to the following instructions Note Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing stick nonslip cap Use either thumb to press the left click button or right click button Chapter 2 Using your computer 27 Point Use the pointing stick to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the p
17. Change PC settings gt Update and recovery gt Recovery 2 Inthe Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following e To perform a quick format click Just remove my files to start the process The process will take several minutes e To perform a complete format click Fully clean the drive to start the process The process will take several hours 4 Follow the instructions on the screen to reset your computer to the factory default settings Using the advanced startup options With the advanced startup options you can change the firmware settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 1 operating system This
18. Enter to continue Type your new user hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter b Then set a master hard disk password When a message window prompts you to set the master hard disk password Press Enter to continue Type your new master hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit the ThinkPad Setup program The next time you turn on your computer type the user or master hard disk password to start your computer and access the operating system Changing or removing a hard disk password To change or remove the hard disk password do the following e If you are in User Master hard disk mode you can select either User HDP or Master HDP to change the password depending on your needs If you select User HDP mode follow the following steps to change the user hard disk password 1 Type the current user hard disk password in the Enter Current Password field and press Enter 2 Type the new password in the Enter New Password field and press Enter then retype the password in the Confirm New Password field and press Enter 66 User Guide 3 A Setup Notice window is displaye
19. Print these instructions now and keep it with your computer for reference later If your computer is getting no power at all check the following items 1 Verify the power button Refer to Status indicators on page 8 The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and ensure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet If your computer does not run on battery power check the following items 1 If the battery runs out of power attach ac power adapter to recharge the battery 2 If the battery is charged but the computer does not run call Lenovo Customer Service Center to have it serviced A power button problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the system is still not reset remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 6 Boot problems Print these instructions now and keep them with your
20. Regulatory Information Wireless related information Wireless interoperability The M 2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS Complementary Code Keying CCK and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The 802 11b g Standard 802 11a b g 802 11n or 802 11ac on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Your Bluetooth card is compliant with Bluetooth Specification 4 0 as defined by the Bluetooth Special Interest Group SIG It supports the following profiles Note Depending on the Bluetooth card and the operating system you use some profiles might not be available e Advanced Audio Distribution Profile A2DP e Audio Video Control Transport Protocol AVCTP e Audio Video Distribution Transport Protocol AVDTP e A V Remote Control Profile AVRCP e Basic Imaging Profile BIP e Basic Printing Profile BPP e Dial Up Networking Profile DUN e File Transfer Profile FTP e Generic Access Profile GAP e Generic A V Distribution Profile GAVDP e Hardcopy Cable Replacement Profile HCRP e Headset Profile HSP e Hands Free Profile HFP e Human Interface Device Profile HID e Message Access Profile MAP e Object Exchange Protocol OBEX
21. Then click Camera Follow the instructions on the screen to configure the camera settings as desired Using a flash media card or a smart card Your computer might have a media card reader slot or a smart card reader slot If your computer has a media card reader slot it supports the following cards e MultiMediaCard MMC e Secure Digital eXtended Capacity SDXC card e Secure Digital SD card e Secure Digital High Capacity SDHC card Note Your computer does not support the CPRM feature for the SD card Attention e While transferring data to or from a flash media card or a smart card do not put your computer into sleep or hibernation mode before the data transfer is completed otherwise your data could become damaged e Depending on the model the computer might also have an integrated smart card reader Ensure that you insert a correct type of smart card as shown in figure A into the smart card reader Do not insert a non support card or a card with slits as shown in figure B and figure C into the smart card reader Otherwise the smart card reader might get damaged A B C P E Installing a flash media card or a smart card Attention Before you start installing a card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card To install a card do the following 1 Ensure that the card is correctly oriented 2 In
22. Trusted technology PTT with TPM 2 0 mode If you change from Intel PTT to Discrete TPM a message pops up All encryption keys will be cleared in the security chip Do you really want to continue If you want to continue select Yes If you change from Discrete TPM to Intel PTT a message pops up All encryption keys will be cleared in the security chip Intel AMT and Intel TXT are disabled when the security chip is set to Intel PTT Do you really want to continue If you want to continue select Yes Note Intel PTT can be used with Windows 8 1 or later operating system Chapter 6 Advanced configuration 85 Table 4 Security menu items continued 86 User Guide Security Chip e Active e Inactive e Disabled For Discrete TPM e Enabled e Disabled For Intel PTT Security Reporting Options Clear Security Chip Intel TXT Feature e Disabled Enabled Unselectable when ae Intel PTT is enabled e Disabled e Enabled Physical Presence e Disabled for Clear e Enabled Physical Presence for Provisioning If you select Active the security chip is functional If you select Inactive the Security Chip is visible but the security chip is not functional If you select Disabled the Security Chip is hidden and the security chip is not functional Note This item is displayed when Security Chip Selection is set to Discrete TPM If you select Enabled the security chip is functional If you s
23. Using PDFs with screen readers http www adobe com accessibility html promoid DJGVE e Using the JAWS screen reader http www freedomscientific com jaws hq asp e Using the NVDA screen reader http www nvaccess org Speech Recognition Speech Recognition enables you to control your computer by voice Chapter 4 You and your computer 57 Using only your voice you can start programs open menus click buttons and other objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To open Speech Recognition do the following e For Windows 7 Click the Start button Then type Speech Recognition into the search field In the list of results click Speech Recognition e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Speech Recognition into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Speech Recognition For more information about how to use and configure Speech Recognition see the Windows Help and Support information system Customizable text size Depending on your preference you can change only the text size instead of changing the size of everything on the desktop To change the text size open Control Panel and click Appear
24. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table Note If you do not find the program you need open the Lenovo ThinkVantage Tools program to find the dimmed icon for the program Then double click the icon to install the program To access Lenovo programs through Windows Search do the following 1 Click the Start button and then type the program name or the icon name into the search box 2 Locate the program by the program name or the icon name and then click the program to launch it To access Lenovo programs from Control Panel do the following Note Some Lenovo programs might not be displayed in Control Panel To find these programs use Windows Search 1 Click Start gt Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Locate the program by the icon name and then click the program to launch it Depending on the model your computer might support the following Lenovo programs Note The available programs are subject to change without notice Table 1 Lenovo programs available on the Windows 7 operating system Fingerprint Manager Pro or Lenovo Fingerprint Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager Manager 14 User Guide Table 1 Lenovo programs available on the Windows 7 operating system continued Recovery Media Lenovo Factory Recovery Disks or Create Rec
25. You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged 5 Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following e To keep the recovery partition on your computer click Finish e To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens Select the recovery drive as the boot device Select a preferred language and then select a preferred keyboard layout Click Troubleshoot to display the optional recovery solutions a A WwW
26. battery using only one hand with physical strength of less than 22 2 N Documentation in accessible formats Lenovo provides electronic documentation in accessible formats Lenovo electronic documentation such as properly tagged PDF files or HyperText Markup Language HTML files is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader Assistive technologies Some accessibility technologies are available through the Accessibility Options program Depending on your operating system the number of accessibility options available varies In general accessibility options enhance the way users with hearing vision or mobility limitations navigate and use their computer For example some users might not have the fine motor skills required to use a mouse or select key combinations Other users might require larger fonts or high contrast display modes In some cases magnifiers and built in speech synthesizers are available For detailed information about each of these features consult the Microsoft help information system To use the Accessibility Options program open Control Panel and click Ease of Access gt Ease of Access Center 60 User Guide Screen reader technologies Screen reader technologies are primarily fo
27. be deleted in the recovery process If possible make copies of important files If you are unable to start the Chapter 8 Recovery overview 101 Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure that the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 104 4 Do one of the following e To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers on pag
28. by doing the following 1 Disconnect the ac power adapter and all cables from the computer 2 Restart the computer When the ThinkPad logo is displayed press F1 to start the ThinkPad Setup program 3 Go to Config gt Power gt Disable Built in Battery 4 Press Enter A Setup Confirmation window is displayed Copyright Lenovo 2015 109 5 Click Yes in the Setup Confirmation window The built in battery is disabled and the computer turns off Wait for a few minutes to let the computer cool The built in battery will be automatically enabled again when the computer is connected to an ac power adapter Replacing the removable battery Before you start print these instructions Read the Important safety information first see Important safety information on page vi This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another system is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Note If an unauthorized battery is installed the following message will be displayed The battery installed is not supported by this system and will not ch
29. carry your computer 144 User Guide This is a normal characteristic of a hard disk drive and is not a defect e Problem The hard disk drive does not work Solution On the Startup menu of ThinkPad Setup make sure that the hard disk drive is on the Boot priority order list If it is on the Excluded from boot order list it is disabled Select the entry for it on the list and press Shift 1 to move it back to the Boot priority order list e Problem After setting a hard disk password on the hard disk drive of the computer you moved the drive to another computer Now you cannot unlock the hard disk password Solution Your computer supports an enhanced password algorithm Computers older than yours might not support such a security function A solid state drive problem Problem When you compress files or folders by use of the data compression function in Windows and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation tool in Windows for faster access to the data A software problem Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application Check the following e The application is designed to operate with your operating system e Other applications run c
30. computer for reference later If you receive an error message before the operating system loads follow the appropriate corrective actions for power on self test POST error messages See Error messages on page 132 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed check the following items 1 Go to the Lenovo Support Web site at http www lenovo com support and search for the error message 2 Go to the Microsoft Knowledge Base homepage at http support microsoft com and search for the error message Sleep and hibernation problems e Problem The computer enters sleep mode unexpectedly Solution If the microprocessor overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components Check the settings for sleep mode e Problem The computer enters sleep mode immediately after the power on self test Solution Ensure that The battery is charged Chapter 10 Troubleshooting computer problems 143 The operating temperature is within the acceptable range Refer to Operating environment on page 13 If the battery is charged and the temperature is within range have the computer serviced e Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the c
31. conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start installing a memory module touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the memory module To replace a memory module do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Close the computer display and turn the computer over 3 Remove the removable battery See Replacing the removable battery on page 110 4 Remove the base cover assembly See Replacing the base cover assembly on page 113 Chapter 9 Replacing devices 117 5 Open the latches on both sides of the memory slot at the same time ff and then remove the memory module H 6 Place the notched end of the new memory module toward the contact edge side of the memory slot Then insert the memory module fl into the slot at an angle of about 20 degrees Pivot the memory module downward until it snaps into place J Ensure that the memory module is firmly installed in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged 7 Reinstall the base cover assembly See Replacing the base cover assembly on page 113 8 Reinstall the removable battery See Replacing the removable battery on page 110 9 Tu
32. enables you to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer Chapter 8 Recovery overview 105 It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Creating recovery media To create recovery media you need a USB drive with at least 16 GB of storage The required USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search 2 Type recovery in the Search field and click the Se
33. flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature set a hard disk password for the internal storage device Setting the security chip Strict security requirements are imposed on network client computers that transfer confidential information electronically Depending on the options you ordered your computer might have an embedded security chip a cryptographic microprocessor With the security chip and Client Security Solution you can do the following e Protect your data and system e Strengthen access controls e Secure communications Setting the security chip The choices offered on the Security Chip submenu under the Security menu of ThinkPad Setup are as follows 68 User Guide e Security Chip Selection Select Discrete TPM or Intel PTT e Security Chip Activate inactivate or disable the security chip e Security Reporting Options Enable or disable each security reporting option e Clear Security Chip Clear the encryption key Before you start print these instructions To set an item on the Security Chip submenu do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program Select Security gt Security Chip by using the directional keys Press Enter The Security Chip submenu opens Move to an item you want to set by using the directional keys When the item is highlighted press Enter
34. how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 102 User Guide 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window is displayed release the F12 key 3 Inthe Boot Menu window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 Inthe Boot Menu window select the USB hard disk drive as the first boot device and press Enter The rescue medium starts e If you have created a rescue medium using the secondary internal hard disk drive set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled programs and device driv
35. model your computer might have a fingerprint reader Fingerprint authentication can replace your passwords such as the Windows password power on password and hard disk password In this way you can log on to your computer simply and securely To enable fingerprint authentication enroll your fingerprints first During the enrollment the fingerprints are associated with the Windows password automatically To associate your fingerprints with your power on password and hard disk password manually create a connection Enrolling your fingerprints To enroll your fingerprints do the following 1 Start the Fingerprint Manager Pro program For instructions on how to start the Fingerprint Manager Pro program see Lenovo programs on page 14 2 Enter the Windows password as required Chapter 5 Security 69 3 Click the icon for the finger that you want to enroll and constantly swipe your corresponding finger across the fingerprint reader until the enrollment completes For more information see Swiping your finger over the fingerprint reader on page 70 4 Click Finish Your fingerprint is enrolled successfully Note It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader do the following 1 Placethe top joint of your fingeron the sensor 2 Apply light pressure and swipe your
36. on or turn off the computer Front view H Key lock indicator This indicator turns on when the system lock key is in the locked position EJ Docking status indicator This indicator turns on when your computer is docked El Eject button Press the eject button to release the computer from the docking station H Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station H Docking station connector Used to attach your computer EZ System lock Use the system lock key to lock the eject button When the system lock key is in the locked position the eject button of the docking station is locked you cannot attach or remove your computer Chapter 3 Enhancing your computer 49 Rear view HABER EB ON E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode EI USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EJ USB 3 0 connectors Used to connect devices that are compatible with USB 3 0 Qj Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead
37. on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or Known issues e Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved the minor issues e If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way Remove all external devices such as the printer keyboard and so on Make sure that your battery is charged and your computer has the ac power connected Access ThinkPad Setup and load the default settings Copyright Lenovo 2015 93 Restart the computer and start the recovery operation If your computer uses discs as the recovery media do not remove the disc from the drive until prompted to do so e For suspected hard disk drive issues refer to Diagnosing problems on page 131 and run a diagnostic test for the drive before you call the Customer Support Center If your computer does not start up download the files to create a bootable self test medium from http www lenovo com hddtest Run the test and record any messages or error codes If the test returns any failing error codes or messages call the Customer Support Center with the codes or messages and the computer in front of you A technician will assist you further e f required you can fin
38. outside assistance If you experience a problem with your computer the first place to start is the troubleshooting information of your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 131 for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details e User guides and manuals e Knowledge base and frequently asked questions Calling Lenovo If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are a
39. pack installed or is connected to ac power there might be a risk of short circuits Besides the computer will not start after you reinstall the base cover assembly To start the computer disconnect the ac power adapter and then reconnect it to the computer 114 User Guide Replacing the internal storage drive Before you start print these instructions Read the Important safety information first see Important safety information on page vi Attention The internal storage drive such as hard disk drive solid state drive or hybrid drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the internal storage drive only if you upgrade it or have it repaired The connectors and slot of the internal storage drive are not designed for frequent changes or replacement Do not drop the internal storage drive or subject it to physical shocks Put the internal storage drive on a material such as soft cloth that absorbs any physical shocks Do not apply pressure to the cover of the internal storage drive Do not touch the connector Before removing the internal storage drive make a backup copy of all the information on it and then turn off the computer Never remove the internal storage drive while the computer is operating in sleep mode or in hibernation mode To replace the internal storage drive do the following 1 Disable the built in battery
40. pode provocar danos ao sistema auditivo Mexico regulatory notice Advertencia En Mexico la operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Appendix A Regulatory Information 155 156 User Guide Appendix B WEEE and recycling statements Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on recycling Lenovo products go to http www lenovo com recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example the European WEEE Directive India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Use
41. press Enter e To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit the ThinkPad Setup program Note You might want to record your password and store it in a safe place The next time you open the ThinkPad Setup program you will be prompted to type your supervisor password to proceed If you forget your supervisor password Lenovo cannot reset your password You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the storage devies e User hard disk password Chapter 5 Security 65 If a user hard disk password has been set but no master hard disk password has been the user must enter the user hard disk password to access files and applications on the hard disk drive e Master hard disk password The master hard disk password also requires a user hard disk password The master hard disk password is usually set and used by a system administrator It e
42. radio is on The signal strength of the wireless connection is excellent e Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point Chapter 2 Using your computer 37 Using the wireless WAN connection Wireless wide area network WAN which uses cellular networks for data transmission enables you to establish wireless connections over remote public or private networks These connections can be maintained over a large geographical area such as a city or an entire country by use of multiple antenna sites or satellite systems maintained by wireless service providers Some ThinkPad notebook computers come with a built in wireless WAN card integrated with some wireless WAN technologies such as 1xEV DO HSPA 3G GPRS or LTE By using the built in wireless WAN card and the configuration utility that comes with your computer you can establish wireless WAN connections and monitor the connection status Note The wireless WAN service is provided by authorized service providers in some countries Tips for using the wireless WAN feature To achieve the best connection use the following guidelines e Keep your computer away from your body e Place your computer on a flat surface and open your computer lid to an angle of slightly more
43. seconds to resume normal operation Temporarily disable the built in battery for servicing the computer After selecting this item the computer will be automatically powered off Note The battery will be automatically re enabled when the ac power adapter Table 3 Config menu items continued Value Comments is reconnected to the computer Beep and Alarm Password Beep e Disabled Enable this option to have Enabled a beep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Keyboard Beep Enabled Enable or disable keyboard Disabled beep when unmanageable key combinations are pressed Intel AMT Intel AMT Control Disabled If you select Enabled Intel Active Management Enabled Technology AMT is Permanently Disabled configured and additional setup items are provided in Management Engine BIOS Extension MEBx Setup If you select Permanently Disabled you will never be able to enable it again Be cautious when you want to use this option Note You can enter the MEBx Setup menu by pressing the Ctrl P key combination in the Startup Interrupt Menu window To display the Startup Interrupt Menu window press the black button or Enter key during the power on self test POST CIRA Timeout 0 255 Set the timeout option for CIRA connection to be Note The default value is estab
44. settings do the following 1 Right click on the desktop and select Screen Resolution 2 Select the display that you want to configure 3 Change display settings as you want 40 User Guide Note If you set a higher resolution for the computer display than the external display only part of the screen can be shown on the external display Using audio features Your computer is equipped with the following items e Built in microphones e Built in speakers e Combo audio connector 3 5 mm 0 14 inch in diameter Your computer also has an audio chip that enables you to enjoy various multimedia audio features such as the following e Playback of MIDI and MP3 files e Recording and playback of PCM and WAV files e Recording from various sound sources such as a headset attached The following table shows which functions of the audio devices attached to the connectors on your computer or docking station are supported Table 2 Audio feature list Connector Headset with a 3 5 mm Conventional headphone Conventional microphone 0 14 inch 4 pole plug Combo audio connector Headphone and Headphone function Not supported microphone functions supported supported To configure the microphone for optimal sound recording use the Realtek HD Audio Manager program To start the program go to Control Panel and click Hardware and Sound gt Realtek HD Audio Manager Using the camera If your computer has a camera you can use the came
45. support This chapter provides information about getting help and support from Lenovo e Before you contact Lenovo on page 147 e Getting help and service on page 147 e Purchasing additional services on page 149 Before you contact Lenovo Often you can solve your computer problems by referring to the information in the explanations of error codes running diagnostic programs or by consulting the Lenovo Web site Registering your computer Register your computer with Lenovo For more information see Registering your computer on page 19 Downloading system updates Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible e What is the problem Is it continuous or intermittent e Is there an error message What is the error code if any e What operating system are you using Which version e Which software programs were running at the time of the problem e Can the problem be reproduced If so how Recording system information The serial number lab
46. use the integrated e Enabled Er Microphone e Disabled If you select Enabled you can use the e Enabled microphones internal external or line in Fingerprint Reader e Disabled If you select Enabled you can use the e Enabled fingerprint reader Chapter 6 Advanced configuration 87 Table 4 Security menu items continued Internal Device Bottom Cover Disabled Enable or disable the tamper detection If Access Tamper Detection e Enabled tamper is detected Supervisor Password is required to boot the system Bottom Cover Tamper Detection will not take effect unless Supervisor Password is enabled Anti Theft Computrace Module e Disabled Enable or disable the UEFI BIOS interface to Activation e Enabled activate the computrace module which is an optional monitoring service from Absolute e Permanently Software Disabled Note If you set the computrace module activation to Permanently Disabled you will be unable to enable this setting again Secure Boot Secure Boot e Disabled Enable or disable the UEFI Secure Boot feature e Enabled Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Platform Mode e Setup Mode Specify the system operating mode e User Mode Secure Boot Mode e Standard Mode Specify the Secure Boot mode e Custom Mode Reset to Setup Mode This option is used to clear the current platform key and put the sys
47. you need to press Fn to resume the computer from sleep mode to normal operation Table 3 Config menu items continued Display Boot Display Device ThinkPad LCD Select the display device that is to be activated at Anal A em og VG boot time This selection Digital on ThinkPad is effective for boot time Display on dock password prompt and ThinkPad Setup Digital on ThinkPad is the mini DisplayPort connector on your computer Display on dock is DisplayPort DVI or VGA connectors on a docking station Total Graphics Memory Allocate the total memory which Intel internal graphics shares Note If you select 512 MB the maximum usable memory might be reduced on 32 bit operating system Boot Time Extension Disabled This option defines the amount of time to extend the boot process in 1 second 3 seconds The system cannot detect some external monitors 10 seconds during boot because they need a few seconds to be ready Try this option if the monitor being used does not display the boot screen 5 seconds Intel SpeedStep Disabled Select the mode of Intel technology Enabled SpeedStep technology at runtime Mode for AC Maximum Performance e Maximum Performance Always the highest speed e Battery Optimized Battery Optimized Always Mode for Battery the lowest speed e Maximum Performance Disabled The highest e Battery Optimized speed and runtime is not supported Adaptive Thermal Schem
48. 44 User Guide Chapter 3 Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities It includes the following topics e Finding ThinkPad options on page 45 e ThinkPad docking stations on page 45 Finding ThinkPad options If you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards docking stations batteries power adapters printers scanners keyboards mice and more You can shop at Lenovo 24 hours a day 7 days a week directly over the World Wide Web All you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com essentials ThinkPad docking stations You can attach your computer to a supported docking station to expand working capability Depending on the model your computer might support the following docking stations e ThinkPad Basic Dock e ThinkPad Pro Dock e ThinkPad Ultra Dock e ThinkPad USB 3 0 Dock e ThinkPad Basic USB 3 0 Dock CAUTION When the computer is attached to a docking station never pick up the assembly by taking hold of the computer alone Always hold the whole assembly Locating controls and connectors on some ThinkPad docking stations This section introduces the locations of controls and connectors on the following ThinkPad docking s
49. CEPuP 5 R P BC RT oh AY IE SE J HHR 162 User Guide India RoHS RoHS compliant as per E Waste Management amp Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE T rkiye EEE Y netmeligine Uygunluk Beyan Bu Lenovo r n T C evre ve Orman Bakanl n n Elektrik ve Elektronik Esyalarda Baz Zararl Maddelerin Kullan m n n S n rland r lmas na Dair Y netmelik EEE direktiflerine uygundur EEE Y netmeli ine Uygundur Ukraine RoHS Llum nigTBepgxyemo LO npoaykyuia JleHOBO BignoBigae BUMOrTaM HOPMaTUBHUX aKTiB YKpa Hn AK OOMEXxKylOTb BM CT He6e3NeYHnNX PeYOBUH Appendix C Restriction of Hazardous Substances Directive RoHS 163 164 User Guide Appendix D ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation Lenovo computers of the following machine type if the ENERGY STAR mark is affixed has been designed and tested to conform to the ENERGY STAR program requirements for computers 20DJ 20BU and 20BV
50. Explore your options for docking solutions and external products that provide the adjustability and features that you want Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology Some technologies are already provided in your operating system Others can be purchased through vendors Users also can use the Ease of Access Center provided in the Windows operating system to configure their computers to suit their physical and cognitive needs The Ease of Access Center is a central location that you can use to configure the accessibility settings and programs available in the Microsoft Windows 56 User Guide operating system To use the Ease of Access Center open Control Panel and click Ease of Access gt Ease of Access Center The following information provides ways to help users who have hearing vision and mobility limitations get the most out of their computer experience On screen notification On screen notification helps hearing impaired people be aware of the status of their computer On screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer As a result system alerts are noticeable even when they are not heard For example when you select one object with your keyboard the object is highlighted When you move the pointer to one object with your mouse the introductory text of the object i
51. Hardware program in the Windows Control Panel to reinstall the device driver Chapter 8 Recovery overview 103 Not all device drivers can be reinstalled by use of this program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the device driver file from the device subfolder e In the subfolder for the device look for the executable file a file with the extension exe Double click the file and follow the instructions on the screen Attention If you need updated device drivers for your computer do not download them from the Windows Update Web site Obtain them from Lenovo For more information see Making sure device drivers are current on page 94 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 102 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Performing backup and recovery operations on page 100 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive solid state drive hybrid drive a di
52. I BIOS to provide information about itself and the devices on the system board This specification documents the standards for getting access to this BIOS information Preboot eXecution Environment The Preboot eXecution Environment PXE technology makes the computer more manageable by enabling the computer to start from a server Your computer supports the personal computer functions that PXE requires For example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software updates and Flash updates of the UEFI BIOS can be done remotely without remote attendance The updating process can perform after normal working hours and on weekends so that the users are not interrupted during work and the LAN traffic is kept to a minimum It saves time and increases productivity Note If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It also includes a number of blank fields where you can record information about the end users in your n
53. N Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings For more information about the recovery solutions provided by the Windows 8 1 operating system go to http go microsoft com fwlink LinkID 263800 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e On a network drive e On recordable discs a recordable optical drive is required for this option 100 User Guide After you have backed up the contents on the hard disk drive you can restore the complete contents of the hard disk drive restore only the selected files or restore only the Windows operating system and programs Performing a backup operation To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 I
54. Power off and remove all but the reader that you set up within your main operating system Message 2100 Detection error on HDDO Main HDD Solution The hard disk is not working Have the hard disk serviced Message 2101 Detection error on SSD1 M 2 Solution The M 2 SSD device is not working Have the M 2 SSD device serviced Message 2102 Detection error on SSD2 M 2 Solution The M 2 SSD device is not working Have the M 2 SSD device serviced Message 2110 Read error on HDDO Main HDD Solution The hard disk is not working Have the hard disk serviced Message 2111 Read error on SSD1 M 2 Solution The M 2 SSD device is not working Have the M 2 SSD device serviced Message 2112 Read error on SSD2 M 2 Solution The M 2 SSD device is not working Have the M 2 SSD device serviced Message 2200 Machine Type and Serial Number are invalid Solution Machine Type and Serial Number are invalid Have the computer serviced Message 2201 Machine UUID is invalid Solution Machine UUID is invalid Have the computer serviced Message Fan error Solution Cooling fan has failed Shut down the computer immediately and have the computer serviced Message Thermal sensing error Chapter 10 Troubleshooting computer problems 133 Solution The thermal sensor has problem Shut down the computer immediately and have the computer serviced Beep errors Table 6 Beep errors One short beep pause three short beeps pause th
55. ThinkPad User Guide ThinkPad T450 Note Before using this information and the product it supports be sure to read and understand the following e Safety Warranty and Setup Guide e Regulatory Notice e Important safety information on page vi e Appendix E Notices on page 167 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManuals Second Edition February 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Read this first Important safety information fog as Conditions that require immediate action Safety guidelines Chapter 1 Product overview Locating computer controls connectors and indicators f 2 Front view Right side view Left side view Bottom view Status indicators Locating important product informations Machine type and model information FCC ID and IC Certification information Certificate of Authenticity information Genuine Microsoft label Features Specifications Operating environment Lenovo programs Accessing Lenovo programs on athe Windows 7 operating system Accessing Lenovo programs on ie Windows 8 1 operating system VEEN An introd
56. ad batteries you will be able to work longer without being tied to an electrical outlet Using the ac power The power to run your computer can come either from the battery or from ac power While you use ac power the batteries charge automatically Your computer comes with an ac power adapter and a power cord e ac power adapter Converts ac power for notebook computer use e Power cord Connects the ac outlet and the ac power adapter Connecting to ac power To connect the computer to ac power do the following Attention Using an improper power cord might cause severe damage to your computer Note Ensure that you perform the actions in the order in which they are listed 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to the power connector of the computer 3 Connect the power cord into an electrical outlet Tips for using the ac power adapter e When the ac power adapter is not in use disconnect it from the electrical outlet e Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer e Before you charge the batteries make sure that their temperature is at least 10 C 50 F e You can charge the batteries when the ac power adapter is connected to the computer You need to charge the batteries in any of the following situations Chapter 2 Using your computer 31 When the battery icon in the Windows notification area sh
57. ades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a Copyright Lenovo 2015 vii product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned off and that the product is unplugged from any power source If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION AA Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Power cords and power adapters bancer Use only the power cords and power adapters
58. ances and Personalization gt Display Then go to Change only the text size and set a text size that meets your needs Magnifier Your computer is equipped with the Microsoft Magnifier to help visually impaired people use the computer more comfortably Magnifier is a useful utility that enlarges part or all of your screen so that you can see the words and images better Magnifier is part of the Ease of Access Center To open Magnifier do the following e For Windows 7 Click the Start button click All Programs gt Accessories gt Ease of Access and then click Magnifier e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Magnifier into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Magnifier For more information about how to use and configure Magnifier see the Windows Help and Support information system Note For touch screen computer models you also can zoom in and zoom out by using touch gestures instead of the keyboard See Zoom on page 58 Zoom You can use the zoom feature to enlarge or reduce the size of text pictures maps or other objects e From the keyboard Zoom in Press the Windows logo key the plus sign key to enlarge the size of text pictures maps or other objects Zoom out Press the W
59. and and move them closer together n move them farther apart to zoom in a to zoom out Three finger swipe Four finger swipe gt Put three fingers on the trackpad Put four fingers on the trackpad and move them left to show the t and move them upward to view and next item Move them right to choose from opened apps show the previous item Four finger swipe Put four fingers on the trackpad J and move them downward to show the desktop Note The following touch gestures are available only on the Windows 8 1 operating system Chapter 2 Using your computer 29 Swipe from the top edge _e From the Start screen or the Fr J current app swipe in from the top edge of the trackpad with one finger to display the J command menu EON j Swipe from the right edge Swipe in from the right edge of the trackpad with one finger to gt display the charms IR Swipe in and out from the right edge Swipe in and out from the right edge of the trackpad with one finger to hide the charms Sg Customizing the ThinkPad pointing device Swipe from the top to the bottom edge Swipe from the top to the bottom edge of the trackpad with one finger to close the current app Performing this gesture on the desktop closes the desktop and displays the Start screen Swipe from the left edge Swipe in from the left edge of the trackpad with one finger to show the previously used app Swipe in and out from the left
60. anging or removing a power on password Before you start print these instructions To set change or remove a power on password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Power on Password by using the directional keys Copyright Lenovo 2015 63 3 Depending on your need do one of the following e To set a password do the following a Inthe Enter New Password field type a desired password and press Enter b Inthe Confirm New Password field retype the password and press Enter e To change a password do the following a Inthe Enter Current Password field type the current power on password and press Enter b Inthe Enter New Password field type the new power on password and press Enter then retype the password in the Confirm New Password field and Enter e To remove a password do the following a Inthe Enter Current Password field type the current power on password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit the ThinkPad Setup program Note You might want to record your password and store it in a safe place Otherwise if you forget the password you have to take your compute
61. apter is plugged in e Always use power management features such as power saving modes Managing the battery power To achieve the best balance between performance and power saving adjust your power plan settings To access power plan settings do the following e For Windows 7 Start the Power Manager program and then click the Power Plan tab For instructions on how to start the Power Manager program see Lenovo programs on page 14 e For Windows 8 1 Go to the desktop and right click the battery status icon in the Windows notification area Then click Power Options Then click Change plan settings next to your power plan For more information about the Power Manager program refer to the help information system Power saving modes There are several modes that you can use at any time to conserve power This section introduces each mode and gives tips on the effective use of battery power e Screen blank mode for Windows 7 only The computer display requires considerable battery power To turn off the power to the display and make the computer enter screen blank mode right click the battery gauge icon in the windows notification area and select Power off display e Sleep mode In sleep mode your work is saved to memory and then the solid state drive hard disk drive or hybrid drive and the computer display are turned off When your computer wakes up your work is restored within seconds To put your computer into sleep m
62. arch button Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged 5 Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following e To keep the recovery partition on your computer click Finish e To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to recover your computer T
63. ard disconnect the cables before opening the cover of this slot To remove the keyboard do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Remove the removable battery See Replacing the removable battery on page 110 3 Find the keyboard multi tool in the shipping package of the new keyboard The following illustration shows a keyboard multi tool Note Depending on the model your computer might look slightly different from the illustrations in this topic 4 Unlock the keyboard frame 122 User Guide 5 To reveal the screw heads beneath the keyboard frame use the flat end of the multi tool in the shipping package of the new keyboard to slide the keyboard forward by 2 5 mm 0 1 inch Note Do not press and hold the keys while sliding the keyboard frame otherwise the keyboard frame cannot be moved 6 Use the cross end of the multi tool to loosen the screws 7 Pivot the keyboard slightly upward as shown by the arrow Fl until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard as shown by the arrow H Chapter 9 Replacing devices 123 8 Put the keyboard on the palm rest and detach the connectors Then remove the keyboard To install the new keyboard do the following 124 User Guide 1 Attach the connectors and then turn over the keyboard 2 Insert the keyboard into the keyboard bezel as shown Ens
64. ard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive hybrid drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default settings If you have multiple partitions on your hard disk drive you have the option to restore the factory default settings to the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will
65. arge Please replace the battery with the correct Lenovo battery for this system A ONA If the rechargeable battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush or puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell battery To replace the removable battery do the following Note Depending on the model your computer might look slightly different from the illustrations in this topic 1 Disable the built in battery See Disabling the built in battery on page 109 Important Before you replace the removable battery ensure that the built in battery has enough remaining power or the computer is connected to ac power Otherwise the computer might shut down during the battery replacement 2 Close the computer display and turn the computer over 110 User Guide 3 Slide the latches fl and H to the unlocked position and hold them there and then remove the battery pack E 4 Insert a new battery until it clicks into place Ensure that the latches are in the
66. ation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety information bancer Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed A vices Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turn everything OFF First atta
67. aused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started 104 User Guide 3 Follow the instructions on the screen to refresh your computer Resetting your computer to the factory default settings If you want to recycle your computer or just start over you can reset your computer to the factory default settings Resetting the computer will reinstall the operating system reinstall all the programs that came with your computer and reset all the settings to the factory default settings Attention If you reset the computer to the factory default settings all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer to the factory default settings do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt
68. ay available on some models If your computer has a wireless wide area network WAN feature a micro subscriber identification module SIM card might be required to establish wireless WAN connections Depending on the country of delivery the SIM card might be already installed in the SIM card tray For more information see Installing or replacing the micro SIM card on page 111 Note Ensure that you use a micro SIM card Do no use a standard sized SIM card The standard sized SIM card is not compatible To install or replace the micro SIM card see Installing or replacing the micro SIM card on page 111 Ei Media card reader slot Your computer has a media card reader slot Insert your flash media card into this slot to read the data on the card For more information about the supported cards see Using a flash media card or a smart card on page 42 Chapter 1 Product overview 3 EJ USB 3 0 connector The Universal Serial Bus USB 3 0 connector is used for connecting USB compatible devices such as a USB printer or a digital camera Attention When you attach a USB cable to the USB 3 0 connector ensure that the USB mark is facing upward Otherwise the connector might get damaged H Ethernet connector Connect the computer to a LAN with the Ethernet connector bancer To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this c
69. be charged for parts and service Setting the fingerprint reader You can set the fingerprint reader in the Fingerprint Manager Pro program You also can change some advanced settings in the ThinkPad Setup program To change the settings in the Fingerprint Manager Pro program click Settings on the program main interface To change the settings in the ThinkPad Setup program see Using the ThinkPad Setup program on page 77 You can set the following configurations in the ThinkPad Setup program e Predesktop Authentication Enables or disables fingerprint authentication before the operating system is loaded e Reader Priority Defines the priority for the fingerprint readers if an external fingerprint reader is attached Chapter 5 Security 71 e Security Mode Specifies the settings of the security mode e Password Authentication Enables or disables the password authentication Note This item is displayed only if High security mode is enabled e Reset Fingerprint Data Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your fingernail or anything hard e Using or touching the reader with a dirty finger If you notice any of th
70. be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad T450 computer machine types 20DJ 20BU and 20BV This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cable
71. ch all cables to devices 2 First remove power cords from outlets Attach power cords to outlets 4 Remove all cables from devices 2 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 5 Turn devices ON The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer xii User Guide The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer nanoen During electrical storms do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall Liquid crystal display LCD notice CAUTION The liquid crystal display LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care Note For products with mercury containing fluorescent lamps for example non LED the fluorescent lamp in the liquid crystal display LCD contains mercury dispose of according to local state or federal laws Using headphones or earphones CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equa
72. ck Qi ThinkPad trackpad TrackPoint buttons E Screen multi touch screen available on some models Camera available on some models Use the camera to take pictures or hold a video conference For more information see Using the camera on page 41 H Microphones The microphones capture sound and voice when used with a program capable of handling audio Copyright Lenovo 2015 1 EJ Power button Press the power button to turn on the computer or put the computer into sleep mode For how to turn off the computer see Frequently asked questions on page 19 If your computer is completely unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops responding on page 131 for more information You also can define what the power button does For example by pressing the power button you can turn off the computer or put the computer into sleep or hibernation mode To change what the power button does do the following 1 From the desktop click the battery status icon in the Windows notification area on the taskbar 2 Click More power options gt Choose what the power buttons do 3 Follow the instructions on the screen Note Use Lenovo programs for advanced power settings e For Windows 7 Use the Power Manager program e For Windows 8 1 Use the Lenovo Settings program For more information see Lenovo
73. ck or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the instructions at http www lenovo com jp ja environment recycle battery Recycling information for Brazil Declarac es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos nao devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legisla o local A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo 158 User Guide Battery recycling information for Taiwan wa
74. conds or more to turn off your computer then turn it on again e Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time e Problem My screen keeps blanking when do not want it to Solution If your computer is preinstalled with the Windows 7 operating system you can disable any system timers such as the LCD turn off timer or the blank timer by doing the following 1 Start Power Manager 2 Click the Power plan tab and then select Maximum Performance from the predefined power plans If your computer is preinstalled with the Windows 8 1 operating system do the following 1 Go the desktop and click the battery status icon in the Windows notification area 2 Click More power options gt Show additional plans and then select High performance e Problem When turn on the computer nothing is displayed on the screen and the computer does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for four seconds or more Then turn on the computer and listen again Solution Make sure that 138 User Guide The ac power adapter is connected to the compute
75. continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help information system of your antivirus software Chapter 5 Security 73 74 User Guide Chapter 6 Advanced configuration This chapter provides the following information to help you configure the computer e Installing a new operating system on page 75 e Installing device drivers on page 77 e Using the ThinkPad Setup program on page 77 e Using system management on page 90 Installing a new operating system In some situations you might need to install anew operating system This topic provides instructions on how to install anew operating system Installing the Windows 7 operating system Before you start print these instructions Attention e The process of installing a new operating system deletes all the data on your hard disk drive or solid state drive including the data that were stored in a hidden folder e f your computer is equipped with both a hard disk drive and an M 2 solid state drive do not use the M 2 solid state drive as a bootable device The M 2 solid state drive is used for cache function and to support the Intel Rapid Start Technology To install the Windows 7 operating system do the following 1 Copy all the subdirectories and files in the C SWTOOLS directory to a removable storage device e The supplement files for the Windows 7 operati
76. cro SIM card into the tray in the exact orientation as shown 4 112 User Guide 7 Insert the tray back into the computer 8 Reinstall the removable battery See Replacing the removable battery on page 110 Replacing the base cover assembly Before you start print these instructions Read the Important safety information first see Important safety information on page vi Note Depending on the model your computer might look slightly different from the illustrations in this topic To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Close the computer display and turn the computer over 3 Remove the removable battery See Replacing the removable battery on page 110 4 Loosen the screws that secure the base cover assembly in ascending alphabetical order a to h as illustrated Chapter 9 Replacing devices 113 5 Pry up the latches Jin ascending alphabetical order a to h as illustrated and then remove the base cover assembly J 6 Reinstall the new base cover assembly Fl and tighten the screws jin ascending alphabetical order a to h as illustrated 7 Reinstall the removable battery See Replacing the removable battery on page 110 8 Turn the computer over again Connect the ac power adapter and all cables Note If you remove the base cover assembly when your computer has the battery
77. cted by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer w Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Monitor tab Select the correct screen refresh rate N oO f e Problem Wrong characters are displayed on the screen Solution Did you follow the correct procedure when installing the operating system or program If you did have the external monitor serviced e Problem The Extend desktop function does not work Solution Enable the Extend desktop function See Using an external display on page 39 e Problem If you use the Extend desktop function you cannot set a higher resolution or higher refresh rate on the secondary display Solution Change the resolution and the color depth to lower settings for the primary display e Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location e Problem The screen position on the external monitor is incorrec
78. ctor when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead of the one on the computer El ac power connector Used to connect the ac power adapter EZ DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector DVI connector Used to connect a monitor that supports Digital Visual Interface DVI connection Note The DVI connector provides a digital interface only This connector can only be used with a computer that supports DVI connection To connect a DVI monitor do the following 1 Turn off the computer 2 Connect the DVI monitor to the DVI connector Then connect the monitor to an electrical outlet 3 Turn on the DVI monitor and then the computer EJ VGA connector Used to connect the computer to a VGA compatible video device such as a VGA monitor EZ Audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer 48 User Guide EQ Security lock slot To protect your docking station from theft you can use a security cable lock such as a Kensington style cable lock that fits this security lock slot to lock your docking station to a desk table or other non permanent fixture ThinkPad Ultra Dock 21 i N 6 Power button Press the power button to turn
79. cused on software program interfaces help information systems and a variety of online documents However in the case where a screen reader cannot read documents the document must first go through a conversion process One solution converts Adobe PDF files into a format that is read by the screen reader programs This solution is aWeb based service provided by Adobe Systems Incorporated Through http access adobe com Adobe PDF documents can be converted to HTML or plain text in many languages One conversion option converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are traveling Travel tips Use the following travel tips to travel more confidently and efficiently with your computer e Although it is safe to allow your computer to go through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft e Consider bringing an electrical adapter for use in an airplane or automobile e If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer
80. d Press Enter again to continue The user hard disk password is changed Note The hard disk password cannot be removed in User HDP mode If you select Master HDP mode follow the following steps to change the master hard disk password 1 Type the current master hard disk password in the Enter Current Password field and press Enter 2 Type the new master hard disk password in the Enter New Password field and press Enter then retype the new password you just entered in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter to continue The master hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice both the user and master hard disk passwords are removed e If you are in User hard disk mode follow the following steps to change the user hard disk password 1 Follow steps 1 through 7 in Setting a hard disk password on page 66 typing your password to start the ThinkPad Setup program 2 Type the current user hard disk password in the Enter Current Password field and press Enter 3 Type the new password in the Enter New Password field and press Enter then retype the new password in the Confirm New Password field and press Enter 4 A Setup Notice window is displayed Press Enter again to continue The user hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fi
81. d intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you 94 User Guide For more information about how to use the System Update program refer to the help information system of the program Taking care of your computer Although your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following the important tips in this topic you will get the most use and enjoyment out of your computer Be careful about where and how you work e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags e Keep your computer away from magnets activated cellular phones electrical appliances or speakers more than 13 cm or 5 inches e Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F e Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it might become electrostatically charged Such a charge might be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to the computer E
82. d the computer capabilities when you are at the office or at home For more information about the supported docking stations see ThinkPad docking stations on page 45 6 User Guide EJ Speakers Your computer is equipped with a pair of stereo speakers El Keyboard drainage holes The keyboard drainage holes can help drain out liquid from your computer if you accidentally spill water or drink over the keyboard EI Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and insert a straightened paper clip into the emergency reset hole to reset the computer Chapter 1 Product overview 7 Status indicators The status indicators show the current status of your computer Note Depending on the model your computer might look slightly different from the illustration in this topic Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function For more information see Special keys on page 25 EI Speaker mute indicator When the speaker mute indicator is on the speakers are muted EJ Microphone mute indicator When the microphone mute indicator is on the microphones are muted E Camera status indicator When the camera status indicator is on the camera is in use EIG System status indicators 8 User Guide The indicator in the ThinkPad logo and the indicator in the center of the power button show the system s
83. d the contact information about the Customer Support Center for your country or region at http www lenovo com support phone When calling the Customer Support Center make sure that you have your machine model type serial number and the computer in front of you Also if the computer is producing error codes it is helpful to have the error screen on or the messages written down Making sure device drivers are current Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece of hardware After you install the driver the operating system can recognize the hardware component and understand how to use it Note Because drivers are programs like any other file on your computer they are susceptible to corruption and might not perform correctly if corruption occurs It is not always necessary to download the latest drivers However you should download the latest driver for a component if you notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to htt
84. dards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded Checking the wireless LAN connection status You can check the wireless LAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge status i Power to the wireless radio is off or no signal i Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point u A Power to the wireless radio is on The signal strength of the wireless connection is marginal l l Power to the wireless radio is on The signal strength of the wireless connection is excellent Access Connections icon status a No location profile is active or none exists 2 Current location profile is disconnected 4 Current location profile is connected Wireless status icon status Power to the wireless radio is off Efi Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless
85. e 103 2 Some computers come with Microsoft Office preinstalled If you need to recover or reinstall your Microsoft Office programs you must use the Microsoft Office CD These discs are provided only with computers preinstalled with Microsoft Office Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on
86. e computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power button for four seconds or more If the system is still not reset remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 6 e Problem Your computer does not enter sleep or hibernation mode Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled If this occurs do a hot unplug and plug operation for the USB device e Problem The battery discharges slightly while the computer is in hibernation mode Solution If the wakeup function is enabled the computer consumes small amount of power This is not a defect For more information see Power saving modes on page 33 Problems with drives and other storage devices This section includes hard disk drive problems and solid state drive problems Hard disk drive problems e Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes getting access to data When you carry the hard disk drive When you
87. e following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the reader is dirty or stained e The surface of the reader is wet e The reader often fails to enroll or authenticate your fingerprint If your finger has any of the following conditions you might not be able to register or authenticate it e Your finger is wrinkled e Your finger is rough dry or injured e Your finger is stained with dirt mud or oil e The surface of your finger is different from when you enrolled your fingerprint e Your finger is wet e A finger is used that has not been enrolled To improve the situation try the following e Clean or wipe your hands to remove any excess dirt or moisture from the fingers e Enroll and use a different finger for authentication e f your hands are dry apply lotion to them For more information on how to use the fingerprint reader refer to the help system of the Fingerprint Manager Pro program Notice on deleting data from your hard disk drive or solid state drive Some of the data stored on the hard disk drive or solid state drive might be sensitive Handing your computer over to someone else without deleting the loaded software such as operating systems and application software might even violate license agreements Be sure to delete data stored on the hard disk drive or solid state drive before you dispose of sell or hand over your computer You can u
88. e for AC Select a thermal Management Nasima Perfohm nge management scheme to use e Balanced Maximize Performance Scheme for Battery Reduce microprocessor e Maximize Performance throttling Chapter 6 Advanced configuration 81 Table 3 Config menu items continued 82 User Guide Power On with AC Attach Intel Rapid Start Technology Disable Built in Battery e Disabled Enabled Disabled Enabled e Disabled e Enabled Enter after Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours Balanced Balance sound temperature and performance Note Each scheme affects fan sound temperature and performance Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Enable or disable the feature that powers on the system when the ac power adapter is attached If you select Enabled the system is powered on when the ac power adapter is attached If the system is in hibernate state the system resumes normal operation If you select Disabled the system is not powered on nor resumed when the ac power adapter is attached To use this feature a special partition on the solid state drive is required When enabled the computer enters a lower power state after the specified time in sleep state And it takes only
89. ead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem cannot connect to the network using the built in wireless network card Solution Make sure that e Your wireless LAN driver is the latest version e Your computer is within range of a wireless access point e The wireless radio is enabled Chapter 10 Troubleshooting computer problems 135 Note If you are using the Windows 7 operating system click Show hidden icons on the taskbar The Access Connections icon is displayed For more information about the icon refer to the Access Connections help information system For the Windows 7 operating system check the Network Name SSID and your encryption information Use the Access Connections program to verify this case sensitive information A wireless WAN problem Problem A message is displayed indicating that an unauthorized WAN card is installed Solution The WAN card is not supported on this computer Remove the WAN card Note Some models do not have a wireless WAN card Bluetooth problems Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you want to connect Simultaneous searching is not allowed in the Bluetooth connection e Problem Sound does not come from the Bluetooth h
90. eadset headphone but comes from the local speaker even though the Bluetooth headset headphone is connected using a Headset profile or AV profile Solution Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open Control Panel and click Hardware and Sound gt Sound gt Playback 3 If you are using a Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using an AV profile select Stereo Audio and click the Set Default button 4 Click OK to close the Sound window e Problem PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth enabled device Solution The Windows 7 operating system sends PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 might be saved as a file with the extension contact Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices TrackPoint pointing device problems e Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoin
91. ection Execution e Disabled Some computer viruses and worms cause Prevention e Enabled memory buffers to overflow By selecting Enabled you can protect your computer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting Virtualization Intel Virtualization e Disabled If you select Enabled a Virtual Machine Monitor Technology e Enabled VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Intel VT d Feature e Disabled Intel VT d stands for Intel Virtualization e Enabled Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization VO Port Access Ethernet LAN e Disabled If you select Enabled you can use the Ethernet e Enabled LAN device Wireless LAN e Disabled If you select Enabled you can use the Wireless e Enabled LAN connection Wireless WAN e Disabled If you select Enabled you can use the wireless e Enabled WAN device Bluetooth e Disabled If you select Enabled you can use Bluetooth e Enabled devices USB Port e Disabled If you select Enabled you can use the USB e Enabled connectors Memory Card Slot e Disabled If you select Enabled you can use the memory e Enabled card slots Smart Card Slot e Disabled If you select Enabled you can use the smart e Enabled card slots Integrated Camera e Disabled If you select Enabled you can
92. edge Swipe in and out from the left edge of the trackpad with one finger to display all the charms You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently For example you can choose to enable the TrackPoint pointing device the trackpad or both You also can disable or enable the touch gestures To customize the ThinkPad pointing device do the following 1 Go to Control Panel Click Hardware and Sound gt Mouse The Mouse Properties window is displayed 2 3 In the Mouse Properties window select the ThinkPad tab 4 Follow the instructions on the screen Replacing the cap of pointing stick The cap on the end of the pointing stick is removable After you use the cap for a period of time you might consider replacing the cap with a new one To get a new cap contact Lenovo Customer Support Center See Calling Lenovo on page 148 Note Ensure that you use a cap with grooves Ef as shown in the following illustration 30 User Guide Power management When you need to use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by enabling you to take your work wherever you go With ThinkP
93. eight seconds Turn Filter Keys on or off For more information go to http windows microsoft com and then type any of the following keywords for searching keyboard shortcuts access keys key combinations shortcut keys On Screen Keyboard If you prefer to type or enter data into your computer without using a physical keyboard you can use On Screen Keyboard On Screen Keyboard displays a visual keyboard with all the standard keys You can select keys using the mouse or another pointing device or you can tap to select the keys if your computer supports multi touch screen To open On Screen Keyboard do the following e For Windows 7 Click the Start button Then type On Screen Keyboard into the search field In the list of results click On Screen Keyboard e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type On Screen Keyboard into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click On Screen Keyboard For more information about how to use and configure On Screen Keyboard see the Windows Help and Support information system Chapter 4 You and your computer 59 Personalized keyboard The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on the keyboard without visual assistance To adj
94. el is on the bottom of your computer Record the machine type and the serial number e What is the name of your Lenovo product e What is the machine type e What is the serial number Getting help and service If you need help service technical assistance or just want more information about Lenovo products you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about Lenovo and our products what to do if you experience a problem with your computer and whom to call for service should it be necessary Copyright Lenovo 2015 147 Information about your computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books readme files and help files In addition information about Lenovo products is available on the World Wide Web Microsoft Service Packs are the latest software source for Windows product updates They are available through Web download connection charges might apply or through disc For more specific information and links go to http www microsoft com Lenovo offers technical assistance with installation of or questions related to Service Packs for your Lenovo preloaded Microsoft Windows product For information contact the Customer Support Center Using diagnostic programs Many computer problems can be solved without
95. elds blank and press Enter twice the user hard disk password is removed Tips on using the hard disk passwords e You can set the minimum length of a hard disk password through the Security menu e If you set a hard disk password of over seven characters the hard disk drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the hard disk drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access the drive e Record your password and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the hard disk drive You must take your computer to a Lenovo reseller or a marketing representative to have the drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data e Ifa TCG Opal compliant storage drive and a TCG Opal management software program are installed and the TCG Opal management software program is activated the hard disk password is not available e If an eDrive storage drive is installed in your computer and your computer is preinstalled with the Windows 8 1 operating system the hard disk password is not available
96. elect Disabled the security chip is hidden and not functional Note This item is displayed when Security Chip Selection is set to Intel PTT Enable or disable the following Security Reporting Options e BIOS ROM String Reporting BIOS text string e SMBIOS Reporting SMBIOS data CMOS Reporting and NVRAM Reporting are always enabled to enhance system security Note These items are displayed only if you have selected Active or Enabled for the Security Chip option Clear the encryption key Note This item is displayed only if you have selected Active or Enabled for the Security Chip option Enable or disable the Intel Trusted Execution Technology Notes e This item is displayed only if you have selected Active or Enabled for the Security Chip option e This is set to disabled when Intel PTT is enabled This option enables or disables the confirmation message when you change the settings of the security chip This option enables or disables the confirmation message when you clear the security chip Table 4 Security menu items continued UEFI BIOS Update Flash BIOS Updating e Disabled If you select Enabled all users can update the Option by End Users e Enabled UEFI BIOS If you select Disabled only the person who knows the supervisor password can update the UEFI BIOS Secure RollBack e Disabled If you select Disabled you can flash the older Prevention e Enabled version UEFI BIOS Memory Prot
97. eless display and follow the instructions on the screen For more information see the help information systems of the Lenovo QuickDisplay program and the Windows 8 1 operating system Choosing a display mode You can display your desktop and apps on the computer display the external display or both To choose 4 how to display the video output press the display mode switching key aid and then select a display mode you prefer There are four display modes e Disconnect Displays the video output only on your computer screen Note Depending on the situation you might see Disconnect PC screen only Computer only or Disconnect projector e Duplicate Displays the same video output on both your computer screen and an external display e Extend Extends the video output from your computer display to an external display You can drag and move items between the two displays e Projector only Shows the video output only on an external display Note Depending on the situation you might see Projector only or Second screen only Note If you show DOS or programs using DirectDraw or Direct3D in full screen mode only the main display shows the video output Changing display settings You can change the settings for both the computer display and the external display For example you can define which one is the main display and which one is the secondary display You also can change the resolution and orientation To change display
98. em e To learn more about using the wireless features of your computer refer to Wireless connections on page 36 e To travel more confidently be sure to check the tips in Traveling with your computer on page 61 e Press F8 to enable or disable the wireless features How do give presentations or attach an external monitor e Ensure that you follow the procedure in the topic Using an external display on page 39 e With the Extend desktop function you can display output on both the computer display and the external monitor See Using an external display on page 39 have been using the computer for some time already and it is getting slower What should I do e Follow the General tips for preventing problems on page 93 e Diagnose problems yourself by using the preinstalled diagnostic software See Diagnosing problems on page 131 20 User Guide e A recovery tool is provided on your computer hard disk drive or solid state drive For more information see Chapter 8 Recovery overview on page 99 Can change the Windows 8 1 startup behavior to open either the desktop or the Start screen e On the Windows 8 1 operating system you can set the computer to open either the desktop or the Start screen by default To set the default startup screen do the following 1 On the desktop move your pointer to the taskbar at the bottom of the screen and right click on the taskbar 2 Click Propertie
99. ended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features Copyright Lenovo 2015 xi e When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumul
100. enovo Microphone Mute program enables you to set which recording devices will be controlled by the microphone mute key on your computer By pressing the microphone mute key you can mute or unmute the recording devices that you have selected in the Lenovo Microphone Mute program SHAREit Windows 7 and Windows 8 1 The SHAREIt program enables you to share files easily and rapidly across devices such as computers and smartphones even without any Internet connection You can connect to your friends and send photos folders and other files through SHAREit Every sharing is quick and simple Lenovo QuickControl Windows 7 and Windows 8 1 The Lenovo QuickControl program enables you to control your computer remotely from your smartphone You can control the mouse enter text control movies and music give presentations and more Lenovo Solution Center Windows 7 and Windows 8 1 The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for optimal system performance Password Manager Windows 7 and Windows 8 1 The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites System Update Windows 7 and Windows 8 1 The System Update program enables you to keep the software on the computer up to date by downloadin
101. ensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring an
102. ention Do not download the device drivers from the Windows Update Web Always download the device drivers from http www lenovo com ThinkPadDrivers If you use the Windows 7 operating system you also can find the device drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 103 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Restart the computer When the ThinkPad logo is displayed press F1 to start the ThinkPad Setup program Note If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and start the ThinkPad Setup program If you do not enter the password you cannot change the configurations that are protected by the supervisor password For more information refer to Using passwords on page 63 2 Use the cursor keys to select a tab or use the cursor keys to locate an item and press Enter to select it Then a submenu is displayed Note Some menu items are displayed only if the computer supports the corresponding features 3 Set the value of an item by doing one of the following e Press F6 to change to a higher value e Press F5 to change to a
103. er Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Attention e If you want to use the wireless features on an airplane check the wireless services with the airline before boarding the airplane e lf there are restrictions on the use of computer wireless features on an airplane disable the wireless features of your computer before boarding Depending on the wireless devices installed on your computer you might be able to use the following wireless networks e Wireless LAN connection e Wireless WAN connection e Bluetooth connection Using the wireless LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network Your computer comes with a built in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status This enables you to stay connected to your network while you are at the office in a meeting room or at home with no need for a wired connection To establish a wireless LAN connection do the following e For Windows 7 1 Press F8 and follow the instructions on the screen to enable the wireless featu
104. er your computer If you are using a Windows 7 operating system you also can register your computer through the preinstalled Lenovo Product Registration program The program launches automatically after you have used your computer for a period of time Follow the instructions on the screen to register your computer Frequently asked questions This topic provides a few tips that will help you optimize the use of your ThinkPad notebook computers To ensure that you receive the best performance from your computer browse the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language e To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How to turn off my computer Copyright Lenovo 2015 19 e For Windows 7 Open the Start menu then click Shut down For Windows 8 1 Do one of the following Goto the Start screen by pressing the Windows key Eh click the power icon then click Shut down Move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Power gt Shut down 4 Note You also can open the Settings charm by pressing the settings key EA There are several ways for you to turn off the computer How do use battery power more effectively when
105. ers Your computer has provisions that enable you to reinstall selected factory installed programs and device drivers Reinstalling preinstalled programs To reinstall selected programs do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder The folder contains several subfolders named for the various preinstalled applications 4 Open the subfolder for the program you are reinstalling 5 Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods e Inthe subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver e f the subfolder for the device contains a file of setup information a file with the extension inf you can use the Add New
106. etwork Setting management features To enable a network administrator to remotely control your computer set the following system management features in the ThinkPad Setup program e Wake on LAN e Network Boot sequence e Flash update Note If a supervisor password has been set you will be required to enter the supervisor password when you start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program To enable or disable the Wake on LAN feature do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 77 2 Select Config gt Network The Network submenu is displayed 3 Select a corresponding option for the Wake on LAN feature 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program Chapter 6 Advanced configuration 91 Defining a Network Boot sequence When the computer wakes on LAN the computer boots from the device as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 77 N Select Startup gt Network Bo
107. eutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Korea Class B compliance statement BS JCMS SSAIIAM oO Ile HE8BE ANUVASIVILN FE INN ASE ge SHO oH DE NAAN ABS UAU Japan VCCI Class B compliance statement CORB Q7ABRHRHRECT CORE RERA TEATS EXAWELTUETN CORBPIVAPTLEVAY REBEL TE MEnNSC ZEBERBIERLILENBURT FUR BLAS CHE TIEL UMW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase AANDEREAN 20A 4 ATORBICNSTS SMES TA Bl Ba SHI JISC 61000 3 2 Ham Lenovo product service information for Taiwan AR Lenovo ZRIRBBAAE fay Bt Fe BAAS A 1 BRS BD 2S a Blt rh AA IBA B80 ARI Bae O800 000 702 Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decib is por longos periodos
108. finger toward youacross the reader in one smooth motion Do not lift your finger when you are swiping it 70 User Guide Indicator behavior of the fingerprint reader Description The fingerprint reader is ready for swiping The fingerprint cannot be authenticated Associating your fingerprints with your power on password and hard disk password Ber To associate your fingerprints with your power on password and hard disk password do the following 1 Turn off and then turn on the computer 2 When prompted swipe your finger over the fingerprint reader 3 Enter your power on password hard disk password or both as required The connection is created When you start the computer again you can use your fingerprints to log on to the computer with no need to enter your Windows password power on password and hard disk password Attention If you always use your fingerprint to log on to the computer you might forget your passwords Write down your passwords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the hard disk drive You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will
109. g and installing software packages including ThinkVantage programs device drivers Unified Extensible Firmware Interface UEFI basic input output system BIOS updates and other third party programs Chapter 1 Product overview 17 18 User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components e Registering your computer on page 19 e Frequently asked questions on page 19 e Using the multi touch screen on page 21 e Special keys on page 25 e ThinkPad pointing device on page 26 e Power management on page 31 e Connecting to the network on page 35 e Using an external display on page 39 e Using audio features on page 41 e Using the camera on page 41 e Using a flash media card or a smart card on page 42 Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem In addition some locations offer extended privileges and services to registered users When you register your computer with Lenovo you also will receive the following benefits e Quicker service when you call Lenovo for help e Automatic notification of free software and special promotional offers To register your computer with Lenovo go to http www lenovo com register and follow the instructions on the screen to regist
110. g in the same position Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture Copyright Lenovo 2015 55 Display Position the display to maintain a comfortable viewing distance of 510 760 mm 20 30 inches Avoid glare or reflections on the display from overhead lighting or outside sources of light Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly Press F5 or F6 to adjust display brightness Head position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and hand position Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg position Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest What if you are traveling It might not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting Regardless of the setting try to observe as many of these tips as possible Sitting properly and using adequate lighting for example will help you maintain desirable levels of comfort and performance Questions about vision The visual display screens of ThinkPad notebook compu
111. ght make your computer unusable 1 Carefully unplug the ac power adapter immediately 2 Turn off the computer immediately If the computer does not turn off reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the reset hole refer to Bottom view on page 6 The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits 3 Wait until you are certain that all the liquid is dry before turning on your computer Note If you want to replace your keyboard you can purchase a new one Error messages 1 Message 0177 Bad SVP data stop POST task Solution Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced Message 0183 Bad CRC of Security Settings in EFI Variable Enter ThinkPad Setup Solution Checksum of the Security settings in the EFI Variable is not correct Enter ThinkPad Setup to check security settings Press F10 and then press Enter to restart the system If you still have a problem have the computer serviced Message 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID Serialization Information Area 32 User Guide Solution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box ser
112. h your computer e Accessibility and comfort on page 55 e Traveling with your computer on page 61 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing the latest information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area See Accessibility information on page 56 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will serve you well General posture Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of workin
113. harms that contain system commands such as Start Settings Search Share and Devices Supported operating system Windows 8 1 Touch Swipe in from the left edge Mouse action Move the pointer to the top left corner of your screen and then click Keep clicking to cycle through the open apps Function Cycle through and switch to open apps Supported operating system Windows 8 1 Touch gesture touch models Description only Touch Swipe in and out on the left edge Mouse action Move the pointer to the top left corner of the screen and then move the pointer downward along the left edge To make a selection click the desired app Function View the recently used apps or select an active app from the list Supported operating system Windows 8 1 Touch Swipe up to the top edge Mouse action Click the downward arrow located near the bottom left corner of the Start screen Function View all apps on the Start screen Supported operating system Windows 8 1 Touch Swipe in from the top or bottom edge of the Start screen tap Customize and then tap the desired icon Mouse action Right click a blank area on the Start screen click Customize and then click the desired icon Function Customize tiles on the Start screen or uninstall an app Supported operating system Windows 8 1 Touch Swipe in from the top or bottom edge of an open app Mouse action Right click anywhere on an o
114. he Genuine Microsoft label on the computer cover Note Depending on the model your computer might look slightly different from the illustration in this topic Features This topic provides information about the computer features Microprocessor e To view the microprocessor information of your computer do the following Chapter 1 Product overview 11 For Windows 7 Click Start right click Computer and then click Properties For Windows 8 1 Go to the desktop screen and then move the pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info Memory e Double data rate 3 low voltage synchronous dynamic random access memory DDR3 LV SDRAM Storage device Depending on the model e 2 5 inch hard disk drive with a height of 7 mm 0 28 inch or 9 5 mm 0 37 inch e 2 5 inch solid state drive with a height of 7 mm 0 28 inch e 2 5 inch hybrid drive with a height of 7 mm 0 28 inch e M 2 solid state drive for caching only available on some models Display e Color display with the thin film transistor TFT technology e Display size 355 6 mm 14 inches e Display resolution 1600 by 900 e Brightness control e Integrated camera available on some models e Integrated microphones e Multi touch technology available on some models Keyboard e 6 row keyboard backlight function on some models e Function keys e TrackPoint pointing device and trackpad
115. he computer from sleep or hibernation mode External monitor problems e Problem The external monitor is blank Solution To bring up the image press F7 and select the desired monitor If the problem persists do the following 1 Connect the external monitor to another computer to make sure that it works 2 Reconnect the external monitor to your computer 3 Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only If you view output on both the computer display and the external monitor the external monitor screen will be blank or distorted e Problem You cannot set a higher resolution than the present one on your external monitor Solution Make sure that the monitor type and other information is correct If necessary update the monitor driver e Problem The screen is unreadable or distorted Solution Make sure that The monitor information is correct and the appropriate monitor type is selected Refer to the solution to the above problem Chapter 10 Troubleshooting computer problems 139 Make sure that an appropriate refresh rate is sele
116. he old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card Chapter 9 Replacing devices 119 6 Remove the screw The card is released from the secured position and pivots upward 8 Align the notched edge of the new wireless WAN card with the key in the slot Then carefully insert the card into the slot 120 User Guide 9 Pivot the new wireless WAN card downward Fl and then install the screw to secure the card in place H 10 Connect the antenna cables to the new wireless WAN card Ensure that you connect the orange cable to the main connector on the card and the blue cable to the auxiliary connector on the card 11 Reinstall the base cover assembly See Replacing the base cover assembly on page 113 12 Reinstall the removable battery See Replacing the removable battery on page 110 13 Turn the computer over again Connect the ac power adapter and all cables Replacing the keyboard Before you start print these instructions Read the Important safety information first see Important safety information on page vi nanoen During electrical storms do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall Chapter 9 Replacing devices 121 Mroancen Electric current from power telephone and communication cables is hazardous To avoid shock haz
117. he palm rest When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn e Do not place the ac power adapter in contact with any part of your body while it is in use e Never use it to warm your body To avoid spills and the danger of electrical shock keep liquids away from your computer Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could interfere with the operation of your computer Copyright Lenovo 2015 v Protect your computer and data when moving it Before moving a computer equipped with a hard disk drive do one of the following and make sure that the power button is off or is blinking e Turn it off e Put it in sleep mode e Put it in hibernation mode This will help to prevent damage to the computer and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushioning and protection Do not pack your computer in a tightly packed suitcase or bag Before putting your comp
118. he system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal 3 Align the top left corner of the computer with the position mark of the docking station Attach your computer to the docking station vertically until you hear a click Then turn the system lock key to the locked position Ej 4 Check the docking status indicator If the docking status indicator is not turned on it indicates that your computer is not correctly attached to the docking station Check the ac power adapter of the docking station or disconnect and reattach the ac power adapter Note The computer will be in battery mode if you attach it to a docking station that is not connected to ac power Chapter 3 Enhancing your computer 51 Detaching a ThinkPad docking station To detach your computer from a ThinkPad docking station do the following Note The ThinkPad Basic Dock does not have the system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal 9 5 3 Press the eject button until the computer moves up Then grasp both sides of the computer to remove it Guidelines on connecting multiple external displays to a docking station You can connect multiple external displays to a supported ThinkPad docking station To ensure that the multiple displays work correctly
119. his information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products vi User Guide Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare Occasions you might notice an odor or see a puff of smoke or sparks vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers see the following Web site http www lenovo com support phone Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect
120. hloride PVC cable and cord notice Many personal computer products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a personal computer If this product has such a cord cable or wire then the following warning applies Copyright Lenovo 2015 xiii WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions xiv User Guide Chapter 1 Product overview This chapter provides information about the locations of connectors locations of important product labels computer features specifications operating environment and preinstalled programs e Locating computer controls connectors and indicators on page 1 e Locating important product information on page 9 e Features on page 11 e Specifications on page 13 e Operating environment on page 13 e Lenovo programs on page 14 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view Camera available on some models E Microphones EJ Power button E Fingerprint reader available on some models E TrackPoint pointing sti
121. ial number needs to be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced Message 0190 Critical low battery error Solution The computer turned off because the battery is low Connect the ac power adapter to the computer and charge the battery Message 0191 System Security Invalid remote change requested Solution The system configuration change has failed Confirm the operation and try again To clear the error enter ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution Neither the date nor the time is set in the computer Set the date and time using ThinkPad Setup Message 1802 Unauthorized network card is plugged in Power off and remove the network card Solution The wireless network card is not supported on this computer Remove it Message 1820 More than one external fingerprint readers are attached Solution
122. icon Make sure that you are in MULTI STREAM mode in the Device advanced settings window In the Volume Mixer window select the device you want for example speakers ar OO N Play any sound via a music program for example Windows Media Player Make sure that sound comes from speakers now 6 Then if you would like to switch to a headphone close the music program 7 Go to the Volume Mixer window Then select another device which is now the headphone 8 Play any sound via the music program Make sure that sound comes from a headphone attached directly to the system For more information refer to the help information system of Realtek HD Manager Note In the Volume Mixer window of Realtek HD Manager a check mark by the entry for a device such as speakers for a playback device or a microphone for a recording device shows that the device has been selected Problem Recordings made using the microphone input are not loud enough Solution Make sure that the Microphone Boost function is turned on and set by doing the following 1 Open Control Panel and click Hardware and Sound Click Sound Click the Recording tab in the Sound window Select Microphone and click the Properties button Click the Levels tab and move the Microphone Boost slider upwards Click OK oar WwW DY Note For more information about controlling volume see the Windows online help Problem A volume or balance slider cannot be
123. indows 7 The Power Manager program provides convenient flexible and complete power management for the computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving e Recovery Media Windows 7 The Recovery Media program enables you to restore the contents of the hard disk drive solid state drive or hybrid drive to the factory default settings e Rescue and Recovery Windows 7 The Rescue and Recovery program is a one button recovery and restore solution It includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system e Lenovo Companion Windows 8 1 Your system s best features should be easy to access and understand With Lenovo Companion they are Use Lenovo Companion to register your computer access your user manual manage system health and update check the warranty status and see accessories customized for your computer You also can read hints and tips explore Lenovo forums and stay up to date on technology news with articles and blogs from trusted sources This app is filled with exclusive Lenovo content to help you learn about your new system e Lenovo Settings Windows 8 1 The Lenovo Settings program enables you to enhance your computing experience by turning your computer into a portable hotspot configuring camera and audio settings o
124. indows logo key the minus sign key to reduce the size of text pictures maps or other objects e From the touch screen Zoom in Move two fingers farther apart on the touch screen to enlarge the size of text pictures maps or other objects 58 User Guide Zoom out Move two fingers closer together on the touch screen to reduce the size of text pictures maps or other objects Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer To adjust the screen resolution right click anywhere on the desktop click Screen resolution and then adjust the settings as you prefer Note Setting too low of a resolution might prevent some items from fitting on the screen For alternatives on increasing the size of text and other objects see the following e Customizable text size on page 58 e Magnifier on page 58 e Zoom on page 58 Ease of Access keyboard shortcuts Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would typically require a mouse or other pointing devices Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows operating system and most applications The following table contains keyboard shortcuts that can help make your computer easier to use Keyboard shortcut Function S O Windows logo key U Open the Ease of Access Center Right Shift for
125. ing the surface of the fingerprint reader with a hard pointed object e Scraping the surface of the fingerprint reader with your fingernail or anything hard e Using or touching the fingerprint reader with a dirty finger If you notice any of the following conditions gently clean the surface of the fingerprint reader with a dry soft lint free cloth e The surface of the fingerprint reader is dirty or stained e The surface of the fingerprint reader is wet e The fingerprint reader often fails to enroll or authenticate your fingerprint Register your computer e Register your ThinkPad computer with Lenovo at http www lenovo com register For more information see Registering your computer on page 19 Be sure not to modify your computer e Only an authorized ThinkPad repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent The detergent must not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse
126. int reader problems Problem The surface of the reader is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint reader on page 69 Battery and power problems This topic contains instructions on troubleshooting battery and power problems Battery problems Problem The built in battery cannot be fully charged in the standard charge time when the computer is powered off Solution The built in battery might be over discharged Do the following 1 Turn off the computer 2 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged built in battery If the built in battery cannot be fully charged in 24 hours call Lenovo Customer Service Center to have it serviced Problem Your computer shuts down before the battery status icon shows empty or your computer operates after the battery status icon shows empty Solution Discharge and recharge the built in battery Problem The operating time for a fully charged built in battery is short Solution Discharge and recharge the built in battery If your battery operati
127. into an airplane take note of the following tips e If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions If necessary disable wireless features before boarding e Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back e When taking off remember to turn off your computer or put it into hibernation mode Travel accessories The following is a checklist of items to consider packing when you are going to travel e ThinkPad ac power adapter e Mini DisplayPort to HDMI adapter e External mouse if you are accustomed to using one e Ethernet cable e A quality carrying case that provides adequate cushion and protection e External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories Chapter 4 You and your computer 61 62 User Guide Chapter 5 Security This chapter provides information about how to protect your computer from theft and unauthorized use e Using passwords on page 63 e Hard disk secu
128. isable the setting of Wake on LAN for sleep mode do the following 1 Click Start gt Control panel 2 Click Hardware and Sound gt Device Manager Copyright Lenovo 2015 165 In the Device Manager window expand Network adapters Right click your network adapter device and click Properties Click the Power Management tab Clear the Allow this device to wake the computer check box Click OK N 9 1 fF W 166 User Guide Appendix E Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Lic
129. ith your computer e Fora preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a preinstalled wireless module by yourself For module replacement you must contact Lenovo service first Lenovo is not responsible for any damage caused by unauthorized replacement e For auser replaceable wireless WAN module this label directs you to consult this user guide for the actual FCC ID and IC certification number The FCC ID and IC Certification number label for the user replaceable wireless WAN module is affixed to the wireless module available on some models installed in your computer Note For the user replaceable wireless module ensure that you use only Lenovo authorized wireless modules for the computer Otherwise an error message will be displayed and the computer will beep when you turn on the computer Certificate of Authenticity information The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operating system The licensed Windows version and product key associated with the computer are printed on this label Record this information and keep it in a safe place You might need these numbers to start your computer or reinstall the Windows 7 operating system Depending on the model the Certificate of Authenticity label can be on the computer cover under the removable battery
130. ive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool For disposing of data on the hard disk drive Lenovo provides the Secure Data Disposal tool Go to http www lenovo com support to download these tools If an Encryption hybrid drive Encryption solid state drive or a Disk Encryption hard disk drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically erased but remains on the drive however it cannot be decrypted without the old key This feature is also available with Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool Using firewalls If your system is preinstalled with a firewall program it protects against computer Internet security threats unauthorized accesses intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to
131. l your computer might support the Bluetooth feature To transfer data through the Bluetooth feature do the following Note If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded e For Windows 7 1 Press F8 and then follow the instructions on the screen to enable the Bluetooth feature 2 Right click the data that you want to send 3 Select Send To gt Bluetooth Devices 4 Select a Bluetooth device and then follow the instructions on the screen e For Window 8 1 1 Go to the desktop and then right click the data that you want to send 2 Select Send To gt Bluetooth Devices 3 Select a Bluetooth device and then follow the instructions on the screen For more information refer to the Windows help information system and the Bluetooth help information system Using an external display You can use an external display such as a projector or a monitor to give presentations or to expand your workspace This topic introduces how to connect an external display choose display modes and change display settings Your computer supports the following video resolution provided that the external monitor also supports that resolution e Up to 1920 x 1200 with an external display connected to the VGA connector e Up to 2560 x 1600 with an external display connected to the mini Di
132. l the Windows 8 1 fix modules Go to the Microsoft Knowledge Base home page at http support microsoft com Type the number of the fix module in the search field then click Search 7 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support 8 Install the device drivers See Installing device drivers on page 77 Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise the operating system will not start correctly When you install the Windows 8 1 operating system you might need one of the following country or region codes 76 User Guide C FE A Installing device drivers Device driver is the program that operates a particular hardware device of the computer If a device does not perform well or you install a new device you need to install or update the corresponding device driver For example if you use the Windows 7 operating system to use the USB 3 0 connector you need to download and install the USB 3 0 driver To download the latest device drivers do the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select your product name to view all the device drivers for your computer 3 Select the device drivers you that you need and follow the instructions on the screen Att
133. lectable Screen during the POST e Quick The ThinkPad Logo screen is displayed e Diagnostics Text messages are displayed Note You also can enter Diagnostic mode by pressing Esc during the POST Chapter 6 Advanced configuration 89 Table 5 Startup menu items continued Option Keys display e Disabled If you select Disabled the To interrupt e Enabled normal startup press Enter message is not displayed during the POST Boot Device List F12 Option e Disabled If you select Enabled the F12 key is Enabled recognized and the Boot Menu window is displayed Boot Order Lock e Disabled If you select Enabled the boot priority e Enabled order is locked for your future use Restart menu To exit the ThinkPad Setup program and restart the computer select Restart from the ThinkPad Setup menu The following submenu items are displayed e Exit Saving Changes Save the changes and restart the computer e Exit Discarding Changes Discard the changes and restart the computer e Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 1 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention e Discard Changes Discard the changes e Save Changes Save the changes Updating the UEFI BIOS The UEFI BIOS is the first progra
134. lished Selectable 60 seconds second values are from 1 to 254 If you select 0 use 60 seconds as the default timeout value If you select 255 the waiting time for establishing a connection is unlimited Console Type e PC ANSI Select the console type for e VT100 AMT e PC ANSI Note This console type Chapter 6 Advanced configuration 83 Table 3 Config menu items continued should match the Intel AMT Date and Time menu To change the date or time of your computer select the Date Time tab from the ThinkPad Setup menu Then do the following 1 Use the cursor keys to select System Date or System Time 2 Type a date or time Security menu To change the security settings of your computer select the Security tab from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 4 Security menu items Menutem __ Submenuitem Vale ____ oommems Password Hardware Password e Disabled Manage your power on password supervisor Manager e Enabled password and your hard disk passwords Supervisor Disabled For more information see Supervisor Password e Enabled password on page 64 Lock UEFI BIOS e Disabled Enable or disable the function that protects Settings Enabled items in ThinkPad Setup from being changed by a user wh
135. lizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information Plastic bag notice bancer Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Polyvinyl C
136. locked positions 8l al 5 Turn the computer cover again Connect the ac power adapter and all cables to the computer Installing or replacing the micro SIM card Before you start print these instructions Read the Important safety information first see Important safety information on page vi Micro SIM card is a small plastic card with an Integrated Circuit IC chip mounted on one side of the card If your computer supports wireless WAN connections your computer might require a micro SIM card to establish wireless WAN connections Some computer models might be shipped with a micro SIM card either installed in the computer or as part of the shipping contents If your computer does not come with a micro SIM card you can purchase one from the local service provider To install or replace the micro SIM card do the following 1 Disable the built in battery See Disabling the built in battery on page 109 Chapter 9 Replacing devices 111 2 Remove the removable battery See Replacing the removable battery on page 110 3 Locate the micro SIM card tray at the right side of the computer 4 Insert a straightened paper clip into the hole in the micro SIM card tray The micro SIM card tray ejects Ei Then pull the micro SIM card tray out of the computer 5 To install a micro SIM card go to step 5 If you are replacing a micro SIM card gently take the micro SIM card out of the tray 6 Install anew mi
137. lower value Chapter 6 Advanced configuration 77 Note Default values are in boldface 4 To change other configurations press the Esc key to exit the submenu and return to the parent menu 5 When you complete the configuration press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program You also can select the Restart tab in the ThinkPad Setup menu and restart your computer with one of the provided options Note You can press F9 to restore to the default settings Main menu When you enter the ThinkPad Setup program you will first see the Main menu as follows e UEFI BIOS Version e UEFI BIOS Date e Embedded Controller Version e ME Firmware Version e Machine Type Model e System unit serial number e System board serial number e Asset Tag e CPU Type e CPU Speed e Installed memory e UUID e MAC Address Internal LAN e Preinstalled operating system license e UEFI Secure Boot e OA3 ID e OA2 Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 3 Config menu items Network Wake On LAN e Disabled Enable the computer e AC only to power on when the Ethernet controller
138. lso can perform a variety of touch gestures For information about using the touch gestures see Trackpad touch gestures on page 29 Trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to perform the same point and click actions as you would using a traditional mouse You also can use the trackpad to perform a variety of touch gestures This topic introduces the frequently used touch gestures such as tapping dragging scrolling and rotating For more gestures see the help information system of the ThinkPad pointing device Notes e When using two or more fingers ensure that you position your fingers slightly apart e Some gestures are not available if the last action was done from the TrackPoint pointing device e Some gestures are only available when you are using certain apps Tap Tap anywhere on the trackpad with one finger to select or open an item Two finger tap Tap anywhere on the trackpad with two fingers to display a shortcut menu m Two finger scroll E Two finger rotate Put two fingers on the trackpad N Put two fingers on the trackpad and move them in the vertical or and rotate them clockwise or horizontal direction This action AJ counterclockwise to rotate an item enables you to scroll through the document Web site or apps Two finger zoom out Two finger zoom in Put two fingers on the trackpad r Put two fingers on the trackpad
139. ltimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product and service names may be trademarks or service marks of others 168 User Guide ThinkPad
140. m that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows environment When you install a new program a device driver or hardware you might be informed to update the UEFI BIOS For instructions on how to update the UEFI BIOS go to http www lenovo com ThinkPadDrivers Using system management This topic is primarily intended for the network administrators Your computer is designed for manageability so that you can redirect more resources to better meet your business objectives This manageability Known as Total Cost of Ownership TCO enables you to remotely operate client computers in the same way as you operate your own computer such as turning on a client computer formatting a hard disk drive and installing a program Once the computer is configured and operational you can manage it by using the software and the manageability features that are already integrated into the client computer and the network 90 User Guide Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS SMBIOS Reference Specification version 2 7 1 SMBIOS provides information about the hardware components of your computer It is the responsibility of the UEF
141. moved Solution The slider might be grayed out This means that its position is fixed by the hardware and cannot be changed Problem The volume sliders do not stay in place when some audio programs are used Solution It is normal for the sliders to change position when certain sound programs are used The programs are aware of the settings in the Volume Mixer window and are allowed to change the settings themselves An example is the Windows Media Player Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem The sound cannot be turned off completely even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Volume Mixer control at minimum To turn off the sound completely press the speaker mute button Problem When you connect a headphone to your computer while playing sound a speaker does not produce sound Solution Once the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device For more information see the help information system for Realtek HD Audio Chapter 10 Troubleshooting computer problems 141 Fingerpr
142. n create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Creating recovery media To create recovery media you need a USB drive with at least 16 GB of storage The required USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Copyright Lenovo 2015 99 2 Type recovery in the Search field and click the Search button Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content
143. n explosion The coin cell battery contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush or puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell battery To replace the coin cell battery do the following 1 Disable the built in battery See Disabling the built in battery on page 109 Close the computer display and turn the computer over Remove the removable battery See Replacing the removable battery on page 110 Remove the base cover assembly See Replacing the base cover assembly on page 113 Detach the connector f and then remove the coin cell battery E af WwW PY 128 User Guide 7 Reinstall the base cover assembly See Replacing the base cover assembly on page 113 8 Reinstall the removable battery See Replacing the removable battery on page 110 9 Turn the computer over again Connect the ac power adapter and all cables to the computer 10 Turn on the computer and enter the ThinkPad Setup program Then reset the date and time Chapter 9 Replacing devices 129 130 User Guide Chapter 10 Trouble
144. nables the administrator to access any hard disk drive in a system like a master key The administrator sets the master password then assigns a user password for each computer in the network The user can then change the user password as desired but the administrator still can get access by using the master password When a master hard disk password is set only the administrator can remove the user hard disk password Setting a hard disk password Before you start print these instructions To set a hard disk password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Hard disk x Password by using the directional keys 3 A password window is displayed You are prompted to select User or User Master Select User if you want to set only one hard disk password Select User Master if you want to set a user hard disk password and a master hard disk password for example if you are an administrator or a supervisor e If you select User do the following a When a window for typing the new password opens type your new password in the Enter New Password field and press Enter b In the Confirm New Password field retype the password you just entered and press Enter e If you select User Master do the following a First set a user hard disk password When a message window prompts you to set the user hard disk password press
145. nd then reinstall the memory module one at a time to ensure a proper connection 2 Check for error messages during startup Follow the appropriate corrective actions for power on self test POST See Error messages on page 132 3 Verify that the latest UEFI for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems on page 131 Networking problems The following are the most common networking problems Ethernet problems e Problem The computer cannot connect to the network Solution Make sure that 134 User Guide The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are using the correct device driver To install the correct driver do the following 1 Open Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or
146. nformation see Hard disk Password e Enabled passwords on page 65 Note Hard Disk 1 means the hard disk drive is built into your computer Fingerprint Predesktop e Disabled Enable or disable fingerprint authentication Authentication e Enabled before the operating system is loaded Reader Priority e External gt If External gt Internal is selected an external Internal fingerprint reader is used if attached Otherwise an internal fingerprint reader is used If Internal Only is selected an internal fingerprint reader is used e Internal Only Security Mode e Normal If fingerprint authentication fails you still can e High start the computer by entering a password If you have selected Normal enter a power on password or a supervisor password if you have selected High enter a supervisor password Password e Disabled Enable or disable password authentication This Authentication e Enabled item is available when high security mode is selected Reset Fingerprint This option is used to erase all fingerprint data Data stored in the fingerprint reader and reset settings to the factory state As a result any power on security features previously enabled will not be able to work until they are re enabled in the fingerprint software Security Chip Security Chip e Discrete TPM If you select Discrete TPM you can use a Selection e Intel PTT discrete TPM chip with TPM 1 2 mode If you select Intel PTT you can use Intel Platform
147. ng system are in the C SWTOOLS OSFIXES directory e The device drivers are in the C SWTOOLS DRIVERS directory e The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 77 3 Select Startup gt UEFI Legacy Boot Then do one of the following e To install the Windows 7 32 bit operating system select Legacy Only or Both e To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only e To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program Insert the Windows 7 operating system installation DVD into the optical drive and restart the computer Restore the C SWTOOLS directory that you backed up before installing the Windows 7 operating system Install the device drivers See Installing device drivers on page 77 Install the Windows 7 fix modules You can find the Windows 7 fix modules in the C SWTOOLS OSFIXES directory For more information go to the Microsoft Knowledge Base home page at http support microsoft com 9 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support oO N OO Copy
148. ng time is still short call Lenovo Customer Service Center to have it serviced Problem The computer does not operate with a fully charged built in battery Solution The surge protector in the built in battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The built in battery cannot be charged Solution You cannot charge the battery when it is too hot Turn off the computer and allow it to cool to room temperature After it cools recharge the battery If it still cannot be charged call Lenovo Customer Service Center to have it serviced An ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed in the Windows notification area Also the ac power indicator does not light up Solution Do the following 1 Make sure that the connection of the ac power adapter is correct For instructions on connecting the ac power adapter see Safety Warranty and Setup Guide that comes with your computer If the connection of the ac power adapter is correct turn off the computer then disconnect the ac power adapter Reconnect the ac power adapter then turn on the computer 142 User Guide 4 If the power adapter icon still is not displayed in the Windows notification area have the ac power adapter and your computer serviced Power problems
149. nstalled programs and device drivers me En I iy PQ Solving recovery problems Recovery overview for the Windows 8 1 operating systems ar eee Refreshing your R Resetting your computer to the facto default settings y Using the advanced startup options Recovering your Be en if Windows 8 1 fails to start SE Creating and using recovery redia Chapter 9 Replacing devices Static electricity prevention Disabling the built in battery Replacing the removable battery Installing or replacing the micro SIM card Replacing the base cover assembly Replacing the internal storage drive Replacing a memory module ii User Guide 75 75 75 76 77 77 78 78 84 84 88 90 90 90 91 93 93 94 95 96 99 99 99 100 101 102 103 104 104 104 105 105 105 105 109 109 109 110 111 113 115 117 Replacing an M 2 wireless WAN card Replacing the keyboard Replacing the coin cell battery Chapter 10 Troubleshooting computer problems Diagnosing problems Troubleshooting nar Computer stops responding Spills on the keyboard Error messages Beep errors y Sack Memory module problems Networking problems Problems with the Se and ohe pointing devices Problems with the diepiay And m himedia devices Fingerprint reader Dobma Battery and power problems Problems with drives and other side devices A software problem B a ae Problems with ports and connectors
150. nt Battery recycling information for the United States and Canada eal Cris US amp Canada Only Appendix B WEEE and recycling statements 159 160 User Guide Appendix C Restriction of Hazardous Substances Directive RoHS European Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en ROHS_Communication pdf Copyright Lenovo 2015 161 China RoHS Amt ARMEER E PBR BR in IK a TV FRKE SIRI AM Pb Hg Cd Cr VI PBB PBDE EPAI EE BR X 6 0 oO O o ARE HE X O 0 0 O O JEZIK X O O O O O LCD HIR X o 0 oO 6 O CAHIR RICH ICH LCD HR X 6 0 0 0 oO LED ICH MH X O O oO O O Ate X O O O O O Earth X o 0 oO O O EHRE X o 0 oO O O Ar st M X O O O O O HMHF AF KERGESI T 1136449 E Hl 0 RRA RAAE ZRNA RMS PN BYE GB T 2657265 HERZEN a RUE X RRA EARDERE DAMA FS EE GB T 26572 MENERNREER WA WX DEE BRIS EREOR AIOE BR TT ES ASDA EM EHER HF ZEN PR CPCB RAAT RER CIC MERR TENS Are A REALS LHR HVS RIO MAINE Alas FER AERA SEAT AY i i ERNA OR 0 ORAS FASABR
151. nt the computer to start from Note The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found The following table lists the Startup menu items Default values are in boldface Note Some items are displayed on the menu only if the computer supports the corresponding features Table 5 Startup menu items DEE o u Pen UEFI Legacy Boot e Both UEFI Legacy Boot Priority UEFI First Legacy First e UEFI Only e Legacy Only CSM Support for UEFI Only e Yes e No Boot Mode e Quick e Diagnostics Select the boot device when you press the power button to turn on the computer Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely by use of network management software Select system boot capability Both Select priority of boot options between UEFI and Legacy UEFI Only The system will boot from the UEFI enabled operating system Legacy Only The system will boot from any operating system other than the UEFI enabled one Note If you select UEFI Only the system cannot boot from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for booting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy Only mood CSM Support is not se
152. nthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 101 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system It enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your h
153. o 1 2 3 5 6 To e Wi enable the wake up function do the following Go to Control Panel and click System and Security Click Administrative Tools Click Task Scheduler If you are prompted for an administrator password or confirmation type the password or provide confirmation From the left pane select the task folder for which you want to enable the wake up function The scheduled tasks are displayed Click a scheduled task and then click the Conditions tab Under Power select the check box for Wake the computer to run this task put the computer into hibernation mode change your power plan settings by doing the following For Windows 7 Start the Power Manager program and then click the Power Plan tab Then follow the instructions on the screen For instructions on how to start the Power Manager program see Lenovo programs on page 14 For Windows 8 1 Go to the desktop Right click the battery status icon in the Windows notification area and click Power Options Then click Change plan settings that is next to your power plan Follow the instructions on the screen reless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off This helps conserve power To turn off the wireless features press F8 Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The
154. o does not have the supervisor password By default this is set to Disabled If you set the supervisor password and enable this function no one but you can change the items in ThinkPad Setup Password at Disabled If you select and enable Password at Unattended Boot Enabled unattended boot a password prompt is displayed when the computer is turned on from either a power off state or hibernation state by an unattended event such as a Wake on LAN attempt If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at Restart Disabled If you select and enable Password at restart Enabled a password prompt is displayed when you restart the computer If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system 84 User Guide Table 4 Security menu items continued Set Minimum Length Disabled Specify a minimum length for power on e x characters passwords and hard disk passwords If you 4 lt x lt 12 set the supervisor password and specify a aoe minimum length for passwords no one but you can change the length Power On Password e Disabled For more information see Power on password e Enabled on page 63 Hard Disk x e Disabled For more i
155. o for use with your product have been tested for compatibility and should only be replaced with approved parts A battery other than the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty Battery abuse or mishandling can cause overheat liquid leakage or an explosion To avoid possible injury do the following Do not open dissemble or service any battery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that the batteries be charged about once per year to prevent overdischarge Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations Notice for removable rechargeable battery A acer Only recharge the battery strictly according to instructions included in the product documentation If the battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substance X User Guide Notice for built in rechargeable battery Mroancen
156. o not pick up or hold your computer by the display Handle storage media and drives properly e When installing the hard disk drive or solid state drive follow the instructions shipped with your hardware and apply pressure only where needed on the device e Turn off your computer before you replace the hard disk drive or solid state drive e After you replace the primary hard disk drive or solid state drive reattach the cover of the drive slot Chapter 7 Preventing problems 95 e Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used e Before you install a memory card such as an SD card SDHC card SDXC card and a MultiMediaCard touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device e While transferring data to or from a flash media card such as an SD card do not put your computer into sleep or hibernation mode before the data transfer is complete otherwise your data could become damaged Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password Lenovo will not reset it and you might have to replace your system board or hard disk drive or solid state drive Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratch
157. o use recovery media do the following Note Ensure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press F12 The Boot Menu window opens Select the recovery drive as the boot device Select a preferred language and then select a preferred keyboard layout Click Troubleshoot to display the optional recovery solutions a A O N Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings 106 User Guide For more information about the recovery solutions provided by the Windows 8 1 operating systems go to http go microsoft com fwlink LinkID 263800 Chapter 8 Recovery overview 107 108 User Guide Chapter 9 Replacing devices This chapter contains the following items e Static electricity prevention on page 109 e Disabling the built in battery on page 109 e Replacing the removable battery on page 110 e Installing or replacing the micro SIM card on page 111 e Replacing the base cover assembly on page 113 e Replacing the internal storage drive on page 115 e Replacing a memory module on page 117 e Replacing an M 2 wireless WAN card on page 118 e Replacing the keyboard on page 121 e Replacing the coin cell battery on page 128 Static electricity prevention
158. ode press Fn 4 You also can put the computer into sleep mode by doing the following For Windows 7 click Start gt Sleep For Windows 8 1 go to the Start screen by pressing the Windows key H click the power icon 0 then click Sleep Depending on the model your computer might support the 30 Day Standby function When this function is enabled the computer consumes even less power in sleep mode and takes only seconds to resume normal operation when you press the power button For more information about the 30 Day Standby function do the following For Windows 7 Refer to the help information system of the Power Manager program For Windows 8 1 Open the Lenovo Settings program and click Power gt 30 Day Standby For more information about the programs see Lenovo programs on page 14 e Hibernation mode By using this mode you can turn off your computer completely without saving files or exiting any Chapter 2 Using your computer 33 programs that are running When the computer enters hibernation mode all open programs folders and files are saved to the hard disk drive or solid state drive and then the computer turns off If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer into hibernation mode with the wake up function enabled the computer consumes a small amount of power T
159. of the one on the computer El ac power connector Used to connect the ac power adapter EZ DisplayPort connectors Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector HDMI connector Used to connect a high definition television EJ DVI connector Used to connect a monitor that supports Digital Visual Interface DVI connection Note The DVI connector provides a digital interface only This connector can only be used with a computer that supports DVI connection To connect a DVI monitor do the following 1 Turn off the computer 2 Connect the DVI monitor to the DVI connector Then connect the monitor to an electrical outlet 3 Turn on the DVI monitor and then the computer EZ VGA connector Used to connect the computer to a VGA compatible video device such as a VGA monitor EQ Audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer 50 User Guide Security lock slot To protect your docking station from theft you can use a security cable lock such as a Kensington style cable lock that fits this security lock slot to lock your docking station to a desk table or other non permanent fixture Attaching a ThinkPad docking station To attach your computer to a supported ThinkPad docking station do the following Note The ThinkPad Basic Dock does not have t
160. ointing stick Left click Press the left click button J to select or open an item Right click Press the right click button J to display a shortcut menu Scroll Press and hold the dotted scroll bar J while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Trackpad The entire trackpad is sensitive to finger touch and movement You can use the trackpad to perform all the pointing clicking and scrolling functions of a traditional mouse The trackpad can be divided into two zones Left click zone primary click zone H Right click zone secondary click zone To use the trackpad refer to the following instructions Point Slide one finger across the surface of the trackpad to move the pointer accordingly Left click Press the left click zone J to select or open an item You also can tap anywhere on the surface of the trackpad with one finger to perform the left click action Right click Press the right click zone J to display a shortcut menu You also can tap anywhere on the surface of the trackpad with two fingers to perform the right click action Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Ensure that you position your two fingers slightly apart from each other 28 User Guide With the trackpad you a
161. omputer and plug it into an electrical outlet e Problem The computer display remains blank after you press Fn to return from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the sleep mode When resuming the computer from the sleep mode without attaching the external monitor or turning it on and the computer display remains blank press F6 to bring up the computer display e Problem The computer does not return from sleep mode or the system status indicator illuminated ThinkPad logo blinks slowly and the computer does not work Solution If the system does not return from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator illuminated ThinkPad logo If the system status indicator illuminated ThinkPad logo blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn If the system status indicator illuminated ThinkPad logo is off your computer is in power off state or in hibernation mode Connect the ac power adapter to the computer then press the power button to resume operation If the system still does not return from sleep mode your system might stop responding and you might not be able to turn off th
162. on keys which consist of the Fn key Fl and the other function keys E Ga se Enables or disables the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off To initiate the special function printed as an icon on each key press the function keys directly To input F1 F12 press the Fn key and the corresponding function key When the Fn Lock function is enabled The Fn Lock indicator is on To input F1 F12 press the function keys directly To initiate the special function printed as an icon on each key press Fn and the corresponding function key Note Alternatively you also can disable or enable the Fn lock function in the Keyboard Properties window See the Personalized keyboard section in Accessibility information on page 56 Mutes or unmutes the speakers When the speakers are muted the indicator on the F1 key is on If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F1 F2 or F3 Decreases the speaker volume Increases the speaker volume Mutes or unmutes the microphones When the microphones are muted the indicator on the F4 key is on Darkens the display Brightens the display Switches the display output location between the computer display and an external monitor e BE Enables or disables the wireless features Chapter 2 Using your computer 25 For Window
163. onnector The Ethernet connector has two indicators that show the status of the network connection When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If the computer is connected to a docking station use the Ethernet connector on the docking station instead of the one on the computer fi Video graphics array VGA connector Use the VGA connector to connect the computer to a VGA compatible video device such as a VGA monitor Note If you attach the computer to a docking station use the VGA connector on the docking station not the one on the computer For more information see Using an external display on page 39 Security lock slot To protect your computer from theft you can purchase a security cable lock that fits the security lock slot to lock the computer to a stationary object Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature 4 User Guide Left side view H Always On USB connector i Smart card reader slot available on some models Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery H USB 3 0 connector The USB 3 0 connector is used for connecting USB compa
164. or body worn electronic medical devices such as pace makers e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization Such as airport or hospital you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the computer Locations of the UltraConnect wireless antennas ThinkPad models feature a diversified antenna system built into the display for optimal reception which enables wireless communication wherever you are Fa Wireless LAN antenna main H Wireless WAN antenna main 152 User Guide EJ Wireless WAN antenna auxiliary E Wireless LAN antenna auxiliary Locating wireless regulatory notices For more information about the wireless regulatory notices refer to the Regulatory Notice shipped with the computer If the computer is shipped without the Regulatory Notice you can find it on the Web site at http www lenovo com UserManuals Certification related information The following table contains information of the product name compliance ID and machine types ThinkPad T450 TPO0050B 20DJ 20BU and 20BV Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can
165. or on the power adapter For more information about the Certificate of Authenticity label go to http www microsoft com en us howtotell Hardware aspx 10 User Guide The following figure shows the location of the Certificate of Authenticity label on the computer cover Note Depending on the model your computer might look slightly different from the illustration in this topic Genuine Microsoft label The Genuine Microsoft label is provided on the following e Some computer models based on geographic location that are licensed to use the Windows 8 1 operating system e All computer models that are licensed to use the Windows 8 1 Pro operating system The version of the operating system is printed on the label Lenovo computers that are licensed for use with the Windows 8 1 operating system are shipped with the Windows 8 1 license key digitally encoded into the computer hardware If your computer model is licensed to use the Windows 8 1 Pro operating system that license contains downgrade rights which permit you to use the Windows 7 Professional operating system in place of the Windows 8 1 Pro operating system if you prefer For more information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx Depending on the computer model the Genuine Microsoft label might be located on the computer cover under the battery or on the power adapter The following illustration shows the location of t
166. or the cache function purpose only If you use the M 2 solid state drive as a bootable device its reliability is not guaranteed e Check the capacity of your hard disk drive from time to time If the hard disk drive gets too full the Windows operating system will slow down and might produce errors To check the hard disk drive capacity do the following Windows 7 Click Start gt Computer Windows 8 1 Open the File Explorer and click Computer e Empty your recycle bin on a regular basis e Use disk defragment tool regularly on your hard disk drive to improve data seek and read times e To free up disk space uninstall unused programs Note You also might want to look for program duplication or overlapping versions e Clean out your Inbox Sent and Trash folders from your e mail client program e Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed e Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 8 Recovery overview on page 99 e Update device drivers and UEFI BIOS when needed e Profile your machine at http www lenovo com support to keep up to date with current drivers and revisions e Keep up to date for device drivers
167. orrectly on your computer e The necessary device drivers are installed e The application works when it is run on some other computer If an error message is displayed while you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problems with ports and connectors The following are the most common problems with ports and connectors A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Refer to Diagnosing problems on page 131 and run a diagnostic test of the USB connector Chapter 10 Troubleshooting computer problems 145 A docking station problem Problem The computer does not start when you try to turn it on and does not respond when you try to resume operation Solution Make sure that e The ac power adapter is connected to the docking station e The computer is securely attached to the docking station 146 User Guide Chapter 11 Getting
168. ot The boot device list is displayed Select a boot device to make it as the top boot priority gt Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program Note You can press F9 to restore to the factory default settings Checking the requirements for flash updates A network administrator can update the programs on your computer from a management console if the following requirements are met e The computer must be started over LAN e The computer must be engaged in the Preboot eXecution Environment PXE e Anetwork management program must be installed on the computer of the network administrator 92 User Guide Chapter 7 Preventing problems An important part of owning a ThinkPad notebook computer is maintenance With proper care you can avoid common problems This chapter provides information that can help you keep your computer running smoothly e General tips for preventing problems on page 93 e Making sure device drivers are current on page 94 e Taking care of your computer on page 95 General tips for preventing problems This topic provides the following tips to help you prevent computing problems e f your computer is equipped with both a hard disk drive and an M 2 solid state drive you are not recommended to use the M 2 solid state drive as a bootable device The M 2 solid state drive is designed and developed f
169. overy Media Rescue and Recovery Lenovo Enhanced Backup and Restore System Update Lenovo Update and Drivers Accessing Lenovo programs on the Windows 8 1 operating system You can access Lenovo programs on the Windows 8 1 operating system from the Start screen or the Apps screen Press the Windows key H to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need click the arrow icon amp to go to the Apps screen Find the desired program in the list or search for the program in the search box Note If you do not find the program you need go to Lenovo PC Experience gt Lenovo Tools Then you can find the program you need Depending on the model your computer might support the following Lenovo programs Note The available programs are subject to change without notice e Active Protection System e Fingerprint Manager Pro or Lenovo Fingerprint Manager e Lenovo Companion e Lenovo Microphone Mute e SHAREit e Lenovo QuickControl e Lenovo Settings e Lenovo Solution Center e Lenovo PC Experience e Password Manager e System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note The available programs are subject to change without notice Chapter 1 Product overview 15 e Access Connections Windows 7 The Access Connections program is a connectivity assistant program for creating and managing location profile
170. ows a low percentage of battery power remaining When the batteries have not been used for a long time Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining The rate at which you use battery power determines how long you can use the battery of your computer between charges Because of different user habits and needs it is difficult to predict how long a battery charge will last There are two main factors e How much energy is stored in the battery when you begin to work e The way you use your computer For example How often you access the hard disk drive or solid state drive How bright you make the computer display How often you use the wireless features To check for detailed battery status information do the following e For Windows 7 Start the Power Manager program and click the Battery tab e For Windows 8 1 Start the Lenovo Settings program and click Power Enabling the battery alarm on the Windows 7 operating system For the Windows 7 operating system you can program your computer so that when the battery power falls below a certain level three events occur the alarm goes off a message is displayed and the LCD turns off To enable the battery alarm do the following 1 Start the Power Manager program 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of
171. p www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended or optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on your computer and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specifie
172. pen app Function View the app commands on an open app such as Copy Save and Delete depending on the app Supported operating system Windows 8 1 Touch Swipe in from the top edge to the bottom on an open app Mouse action From the top edge of the screen click hold and move the pointer to the bottom of the screen Then release the button Function Close the current app Supported operating system Windows 8 1 Tips on using the multi touch screen e The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction e Do not use fingernails gloved fingers or inanimate objects for input on the screen e Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cleaning the multi touch screen e Turn off the computer before cleaning the multi touch screen Chapter 2 Using your computer 23 e Use a dry soft and lint free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi touch screen Do not apply solvents to the cloth e Gently wipe the screen using a top down motion Do not apply any pressure on the screen 24 User Guide Special keys Your computer has several special keys to help you work easily and effectively Function keys and key combinations The keyboard has several functi
173. programs on page 14 ES Fingerprint reader available on some models Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with passwords For more information see Using the fingerprint reader on page 69 ThinkPad pointing device H TrackPoint pointing stick BE ThinkPad trackpad Ed TrackPoint buttons Your computer is equipped with the Lenovo unique ThinkPad pointing devices Pointing selecting and dragging are all part of a single process that you can perform without moving your fingers from a typing position For more information see ThinkPad pointing device on page 26 EJ Screen multi touch screen available on some models For more information see Using the multi touch screen on page 21 2 User Guide Right side view msome SCC Audio connector Connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer Notes e If you are using a headset with a function switch for example a headset for an iPhone mobile digital device do not press this switch while using the headset If you press the switch the headset microphone will be disabled and the integrated microphones on the computer will be enabled instead e The audio connector does not support a conventional microphone For more information see Using audio features on page 41 El Micro SIM card tr
174. ptimizing your power settings and creating and managing multiple network profiles 16 User Guide Lenovo PC Experience Windows 8 1 The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs such as Active Protection System User Guide and Lenovo Solution Center Active Protection System Windows 7 and Windows 8 1 The Active Protection System program protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive such as system tilt excessive vibration or shock The hard disk drive is less vulnerable to damage when it is not operating This is because when the hard disk drive is not operating the system stops it from spinning and might also move the read and write heads of the drive to areas that do not contain data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the hard disk drive Fingerprint Manager Pro or Lenovo Fingerprint Manager Windows 7 and Windows 8 1 If your computer comes with a fingerprint reader the Fingerprint Manager Pro program or Lenovo Fingerprint Manager program enables you to enroll your fingerprint and associate it with your passwords As a result the fingerprint authentication can replace your password and enable simple and secure user access Lenovo Microphone Mute Windows 7 and Windows 8 1 The L
175. puter and reset the system by inserting a straightened paper clip into the emergency reset hole Reattach the ac power adapter If the computer does not turn back on continue with step 3 Note If the computer starts with ac power but does not start when ac power is removed call the Customer Support Center for support 3 Remove all external devices that are attached to your computer keyboard mouse printer scanner and so on Repeat step 2 If step 2 is unsuccessful continue with step 4 Note The following steps involve removing static sensitive components from your computer Ensure that you are properly grounded and remove all sources of power attached to the computer If you are uncomfortable or unsure about removing components call the Customer Support Center for assistance 4 If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer there are increased chances of spilling liquids on the keyboard Because most liquids conduct electricity liquid spilled on the keyboard could create numerous short circuits potentially causing irreparable damage to your computer If you spill something on your computer Attention Be sure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on mi
176. r and the power cord is plugged into a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced e Problem When I turn on the computer only a white pointer is displayed on a blank screen Solution If you have modified a partition on your hard disk drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the pointer on the screen do the following If you have used partition software examine the partition on the hard disk drive by using the software and recover the partition if required Use the recovery solutions to restore the system to the factory default state If the problem persists have the computer serviced e Problem My screen goes blank while the computer is on Solution Your screen saver or power management might have been enabled Do one of the following Touch the TrackPoint pointing device or the trackpad or press a key to exit the screen saver Press the power button to resume t
177. r computer 21 Touch gesture touch models only 22 User Guide Touch Slide Mouse action Scroll the mouse wheel move the scroll bar or click the scroll arrow Function Scroll through items such as lists pages and photos Supported operating systems Windows 7 and Windows 8 1 Touch Drag an item to the desired location Mouse action Click hold and drag an item Function Move an object Supported operating systems Windows 7 and Windows 8 1 Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Supported operating systems Windows 7 and Windows 8 1 Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Supported operating systems Windows 7 and Windows 8 1 Touch Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise Supported only on some apps Mouse action If the app supports rotation click the rotation icon Function Rotate an item Supported operating systems Windows 7 and Windows 8 1 Touch Swipe in from the right edge Mouse action Move the pointer to the bottom right or top right corner of your screen Function Display the c
178. r or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet Power supply statement bancer Never remove the cover on a power supply or any part that has the following label attached Copyright Lenovo 2015 ix Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician External devices CAUTION Do not connect or disconnect any external device cables other than USB cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices General battery notice Moancer Batteries supplied by Lenov
179. r the problem yourself after running Lenovo Solution Center program save and print the log files created by the program You will need the log files when you speak to a Lenovo technical support representative Troubleshooting If your computer has an error it typically displays a message or an error code or a beep sounds when you turn it on When you experience a problem refer to the corresponding sections in this topic to try to solve the problem by yourself Computer stops responding Print these instructions now and keep the instructions with your computer for reference later If your computer is completely unresponsive you cannot use the TrackPoint pointing device or the keyboard do the following 1 Press and hold the power button for four seconds or more to turn off the computer e lf the computer is turned off restart the computer by pressing the power button If the computer does not turn on continue with step 2 Copyright Lenovo 2015 131 e f you cannot turn off your computer by pressing and holding the power switch remove all sources of power from the computer and reset the system by inserting a straightened paper clip into the emergency reset hole To locate the reset hole refer to Bottom view on page 6 After the computer is off restart the computer by pressing the power button If the computer does not turn on continue with step 2 2 While the computer is off remove all sources of power from the com
180. r to a Lenovo reseller or a marketing representative to have the password canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features e If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password e The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power on password The supervisor password overrides the power on password e If both a supervisor password and a power on password are set you can do the following only if you have the supervisor password Changing or deleting the power on password Changing or deleting the supervisor password Changing date and time Specifying the minimum length for power on password and hard disk password Changing the setting for the security chip Changing the setting for the Virtualization Changing the setting for the I O port access Changing the setting for the Anti Theft Changing the setting for the Secure Boot Erasing the fingerprint data Enabling or disabling the following features Lock UEFI BIOS Settings Password at unattended boot
181. ra to preview your video image and take a snapshot of your current image To start the camera do the following e For Windows 7 Start the Communications Utility program See Accessing Lenovo programs on the Windows 7 operating system on page 14 e For Windows 8 1 Click Camera from the Start screen When the camera is started the green camera in use indicator turns on You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the integrated camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera will start automatically and the green camera in use indicator will turn on For more information about using the camera with a program refer to the help information system of the program Configuring camera settings You can configure the camera settings to meet your needs such as adjusting the quality of the video output To configure the camera settings do the following Chapter 2 Using your computer 41 e For Windows 7 Start the Communications Utility program and configure the camera settings as desired e For Windows 8 1 do one of the following Configure the camera settings directly from the program that is using the camera For more information see the help information system of the program Click Lenovo Settings from the Start screen
182. re 2 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed 3 Double click a network to connect to it Provide required information if needed e For Window 8 1 1 Ensure that airplane mode is set to off 2 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed 3 Double click a network to connect to it Provide required information if needed If you need to connect to different wireless networks in different locations use the following software to manage multiple network profiles so that the computer automatically connects to an available network when the location changes 36 User Guide e For Windows 7 Use the Access Connections program For more information see Accessing Lenovo programs on the Windows 7 operating system on page 14 e For Window 8 1 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 1 operating system on page 15 Tips for using the wireless LAN feature To achieve the best connection use the following guidelines e Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer e Open your computer lid to an angle of slightly more than 90 degrees e If you use the wireless feature the 802 11 stan
183. receives e AC and Battery a magic packet a special network message If you select AC Only Wake on LAN function is enabled 78 User Guide Table 3 Config menu items continued Ethernet LAN Option ROM for Legacy Only boot mode or Both with Legacy first UEFI IPv4 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI IPv6 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI PXE Boot Priority for UEFI Only boot mode and Both boot mode with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled USB UEFI BIOS Support Always On USB Charge in Battery Mode Disabled Enabled Disabled Enabled Disabled Enabled IPv6 First IPv4 First Disabled Enabled Disabled Enabled Disabled Enabled Comments only when the ac power adapter is attached If you select AC and Battery Wake on LAN function is enabled with any power sources Notes e The magic packet type Wake on LAN requires ac power The Wake on LAN function does not work when a hard disk password is set Load the Ethernet LAN Option ROM to enable startup from an integrated network device Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment Select network stack priority for UEFI PXE boot Enable or disable boot support for USB storage devices
184. ree Memory problem Shut down the computer immediately more short beeps pause and one short beep 1 3 3 1 and have the computer serviced beeps One long and two short beeps Video problem Shut down the computer immediately and have the computer serviced Three short beeps pause one short beep pause one PCI resource problem Shut down the computer short beep pause and three more short beeps 3 1 1 3 immediately and have the computer serviced beeps Four cycles of four short beeps TCG compliant functionality related problem might be the BIOS code validation failure Shut down the computer immediately and have the computer serviced TCG is the abbreviation for Trusted Computing Group Five short beeps System board problem Shut down the computer immediately and have the computer serviced Five short beeps pause five more short beeps and TCG compliant functionality related problem might be pause the TPM initialization failure Continue with the boot process and call the Lenovo service center for technical support Memory module problems Print these instructions now and keep the instructions with your computer for reference later If your memory module is not operating properly check the following items 1 Verify that the memory module is installed and seated correctly in your computer It might be necessary to remove all added memory modules to test the computer with only the factory installed memory modules a
185. rge the battery its temperature must be at least 10 C 50 F e Relative humidity Operating 8 to 95 at wet bulb 23 C 73 F Storage 5 to 95 at wet bulb 27 C 81 F If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer The strong magnetic fields generated by electrical appliances can damage the motor and data on the hard disk drive or solid state drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Chapter 1 Product overview 13 Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Note The available programs are subject to change without notice To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from Control Panel The icon name displayed in the search result or Control Panel might be different from the program name
186. right Lenovo 2015 75 Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise the operating system will not start correctly When you install the Windows 7 operating system you might need one of the following country or region codes Installing the Windows 8 1 operating system Before you start print these instructions Attention e The process of installing a new operating system deletes all the data on your hard disk drive or solid state drive including the data that were stored in a hidden folder e If your computer is equipped with both a hard disk drive and an M 2 solid state drive do not use the M 2 solid state drive as a bootable device The M 2 solid state drive is used for cache function and to support the Intel Rapid Start Technology To install the Windows 8 1 operating system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 77 2 Select Startup gt Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 1 operating system installation program for example USB HDD 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 1 operating system installation program to the computer and restart the computer 6 Instal
187. rity on page 67 e Setting the security chip on page 68 e Using the fingerprint reader on page 69 e Notice on deleting data from your hard disk drive or solid state drive on page 72 e Using firewalls on page 73 e Protecting data against viruses on page 73 Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password If you have set a power on password a supervisor password or a hard disk password it unlocks automatically when the computer resumes from sleep mode Note If a Windows password has been set you will be prompted to enter it Typing passwords A L When this icon is displayed type a power on password or a supervisor password When this icon is displayed type a user hard disk password To type a master hard disk password press F1 When the icon changes to D DI type the master hard disk password Note To return to the icon al press F1 again Power on password You can set a power on password to help protect your computer against access by unauthorized users If you set a power on password the password prompt is displayed on the screen whenever you turn on the computer You must enter the correct password to start using the computer Setting ch
188. rn the computer over again Connect the ac power adapter and all cables Replacing an M 2 wireless WAN card Note The following information is only for the user installable modules Before you start print these instructions Read the Important safety information first see Important safety information on page vi 118 User Guide bancer During electrical storms do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall bancer Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing an M 2 wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card Some computers might come with an M 2 wireless WAN card To replace the wireless WAN card do the following 1 Close the computer display and turn the computer over o A OO N Disable the built in battery See Disabling the built in battery on page 109 Remove the removable battery See Replacing the removable battery on page 110 Remove the base cover assembly See Replacing the base cover assembly on page 113 If a tool is provided with the new card to help you disconnect cables use the tool to disconnect the cables from t
189. roblems 137 6 Click the Monitor tab Check the monitor information to make sure that the monitor type is correct If the monitor type is correct click OK to close the window otherwise proceed with the following steps 1 If more than two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor 2 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Click the Driver tab 4 Click Update Driver 5 Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer 6 Clear the Show compatible hardware check box 7 Select the correct manufacturer and model for the external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 8 After updating the driver click Close 9 Forthe Windows 7 operating system to change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors 10 Click OK e Problem Incorrect characters are displayed on the screen Solution Did you install the operating system or program correctly If they are installed and configured correctly have the computer serviced e Problem The screen stays on even after you turn off your computer Solution Press and hold the power button for four se
190. rotection against interference with licensed communication devices EU contact Lenovo Einsteinova 21 851 01 Bratislava Slovakia ce German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland 154 User Guide Zulassungsbescheinigung laut dem D
191. rs of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for China BRETT MER BE AR BA He as PE DE FRAG SCD RE RP m BR AD Jt DAREK m RES EI Ae REF HL a LE i TT BSc BE FARE EBL KEZAR A Ea Be AT ET cb ee PEE TT DT CS BES Te CIR fi WAEA http support lenovo com cn activity 551 htm Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are acompany employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law Copyright Lenovo 2015 157 for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at h
192. s Each location profile stores all the network and Internet configuration settings needed for connecting to a network infrastructure from a specific location such as a home or an office By switching between location profiles as you move your computer from place to place you can quickly and easily connect to a network with no need to manually reconfigure your settings and restart the computer each time e Communications Utility Windows 7 The Communications Utility program enables you to configure settings for the integrated camera and audio devices e Lenovo QuickDisplay Windows 7 The Lenovo QuickDisplay program enables you to establish a connection between your computer and a Wi Fi display projector This provides you with a quick and easy way to make presentations e Lenovo ThinkVantage Tools Windows 7 The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various programs such as Lenovo Fingerprint Manager Lenovo Solution Center and so on e Message Center Plus Windows 7 The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that require your attention e Mobile Broadband Connect Windows 7 The Mobile Broadband Connect program enables you to connect the computer to the mobile broadband network through a supported wireless WAN card e Power Manager W
193. s The Taskbar and Navigation properties window is displayed 3 On the Navigation tab locate the Start screen section and then do one of the following To set the desktop as your default startup screen select When I sign in or close all apps on a screen go to the desktop instead of Start so a check is visible To set the Start screen as your default startup screen remove the check from the When I sign in or close all apps on a screen go to the desktop instead of Start checkbox 4 Click OK to save the new setting Print the following sections and keep them with your computer in case you are unable to access this online help when necessary e Installing a new operating system on page 75 e Computer stops responding on page 131 e Power problems on page 143 Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Note Your computer screen might look different from the following illustrations Touch gesture touch models Description only Touch Tap Mouse action Click Function Open an app or perform an action on an open app such as Copy Save and Delete depending on the app Supported operating systems Windows 7 and Windows 8 1 Touch Tap and hold Mouse action Right click Function Open a menu with multiple options Supported operating systems Windows 7 and Windows 8 1 Chapter 2 Using you
194. s 7 Opens Control Panel For Windows 8 1 Opens the Settings charm For Windows 7 Opens Windows Search For Windows 8 1 Opens the Search charm Views all the programs that you have opened B For Windows 7 Opens Computer For Windows 8 1 Views all the programs e Fn Spacebar Controls the keyboard backlight There are three modes for the keyboard backlight Off Low and High Press Fn Spacebar to change the modes of the keyboard backlight e Fn B Has the same function as the Break key on a conventional keyboard e Fn K Has the same function as the ScrLK key on the conventional keyboard e Fn P Has the same function as the Pause key on the conventional keyboard e Fn S Has the same function as the SysRq key on the conventional keyboard e Fn 4 Puts your computer into sleep mode To return to normal operation press the Fn key only Windows key On the Windows 7 operating system press the Windows key fif to open the Start menu On the Windows 8 1 operating systems press the Windows key to switch between the current workspace and the Start screen You also can use the Windows key together with another key to achieve other functions For more information refer to the help information system of the Windows operating system ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling With the ThinkPad pointing device
195. s and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Appendix A Regulatory Information 153 Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 FC Industry Canada Class B emission compliance statement CAN ICES 3 B NMB 3 B European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable p
196. s displayed To use on screen notification open Control Panel click Ease of Access gt Ease of Access Center and then click Use text or visual alternative for sounds Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer To use audio notification open Control Panel click Ease of Access gt Ease of Access Center gt Use the computer without a display and then select Turn on Audio Description Narrator Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like error messages To open Narrator do the following e For Windows 7 Click the Start button Then type Narrator into the search field In the list of results click Narrator e For Windows 8 1 Click the Search icon on the top right corner of the Start screen and then type Narrator into the displayed search box If you are using a keyboard you can just start typing on the Start screen and then the search box and search results are displayed automatically In the list of results click Narrator For more information about how to use and configure Narrator see the Windows Help and Support information system Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help information systems and a variety of online documents For additional information about screen readers see the following e
197. sc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Startup menu on page 88 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Using the ThinkPad Setup program on page 77 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery overview for the Windows 8 1 operating systems This section provides information about the recovery solutions for the Windows 8 1 operating systems A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 1 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 105 Refreshing your computer If your computer does not perform well and the problem might be c
198. se the following methods to delete data from the hard disk drive or solid state drive e Move the data to the Recycle Bin and then empty the Recycle Bin e Delete the data e Format your hard disk drive or solid state drive using the software for initializing it 72 User Guide e Use the recovery program provided by Lenovo to bring the hard disk drive or solid state drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself In other words the data retrieval processing is disabled under an operating system such as Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on hard disk drives solid state drives or hybrid drives for unexpected purposes To prevent leakage of data it is important that you delete all the data from the hard disk drive when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk drive with ahammer or magnetically by means of strong magnetic power thus making the data unreadable But it is recommended that you use the software payware or service pay service developed for that purpose The process might take several hours For disposing of data on the solid state drive Lenovo provides Dr
199. sed to connect the computer to a VGA compatible video device such as a VGA monitor ThinkPad Pro Dock 2i i N o Power button Press the power button to turn on or turn off the computer Front view H Key lock indicator This indicator turns on when the system lock key is in the locked position EJ Docking status indicator This indicator turns on when your computer is docked Ej Eject button Press the eject button to release the computer from the docking station H Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station i Docking station connector Used to attach your computer EZ System lock Use the system lock key to lock the eject button When the system lock key is in the locked position the eject button of the docking station is locked you cannot attach or remove your computer Chapter 3 Enhancing your computer 47 Rear view E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode EI USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EJ USB 3 0 connectors Used to connect devices that are compatible with USB 3 0 EI Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor conne
200. sert the card firmly into the 4 in 1 media card reader slot or smart card reader slot If the plug and play feature is not enabled for the installed flash media card do the following to enable the feature 1 Open Control Panel 42 User Guide 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a flash media card or a smart card Attention e Before removing a card stop the card first Otherwise data on the card might be corrupted or lost e Do not remove a card while the computer is in sleep mode or hibernation mode Otherwise the system might not respond when you try to resume operation To remove a card do the following 1 Click the triangular icon in the Windows notification area to show hidden icons Then right click the Safely Remove Hardware and Eject Media icon 2 Select the item you want to remove to stop the card 3 Press the card to eject it from your computer 4 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it first then insert it again Chapter 2 Using your computer 43
201. shooting computer problems This chapter provides information on what to do if you experience a problem with your computer e Diagnosing problems on page 131 e Troubleshooting on page 131 Diagnosing problems If you experience problems with your computer use the Lenovo Solution Center program as a starting point for solving them The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Notes e The Lenovo Solution Center program also is available for downloaded at http www lenovo com diags e If you are using other Windows operating system rather than Windows 7 and Windows 8 1 you can find the latest information about diagnostics for your computer at http www lenovo com diagnose If your computer is installed with the Windows 7 operating system when you are setting up your computer the Lenovo Solution Center program prompts you to create recovery media which you can use to restore the hard disk drive to the factory default state For more information see Performing backup and recovery operations on page 100 To run the Lenovo Solution Center program see Lenovo programs on page 14 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repai
202. splayPort connector For more information about the external display refer to the manuals provided with it Connecting an external display You can use either a wired display or a wireless display The wired display can be connected to the HDMI VGA or mini DisplayPort connector by a cable The wireless display can be added through the Wi Di or Miracast function e Connecting a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer such as the VGA connector mini DisplayPort connector or HDMI connector Chapter 2 Using your computer 39 2 Connect the external display to an electrical outlet 3 Turn on the external display If your computer cannot detect the external display right click on the desktop then click Screen resolution gt Detect e Connecting a wireless display Note To use a wireless display ensure that both your computer and the external display support the Wi Di or Miracast feature For Windows 7 Open the Lenovo QuickDisplay program and follow the instructions on the screen For how to access the Lenovo QuickDisplay program see Lenovo programs on page 14 For Windows 8 1 1 Move your pointer to the top right or bottom right corner of the screen to display the charms 2 Click Devices gt Projector gt Add a wireless display 3 Select the desired wir
203. supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any wa
204. system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another system is installed the system will not charge Atten tion Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use A Dancer Do not attempt to disassemble or modify the battery Atte mpting to do so can cause an explosion or liquid leakage from the battery A battery other than the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty 34 User Guide Manor If the battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Store it in a cool dry place Keep it away from children The battery is a consumable supply If your battery begins to discharge too quickly replace the removable battery with anew one of the type recommended by Lenovo For the built in battery contact your Customer Support Center Aion Do not drop crush or puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery
205. t ing Accessibility infomation Traveling with your computer Travel tips Travel accessories Chapter 5 Security Using passwords Typing passwords Power on password Supervisor password Hard disk passwords Hard disk security Setting the security chip Using the fingerprint reader Notice on deleting data from your hard disk ative or solid state drive Using firewalls or Protecting data against viruses 33 34 35 36 36 39 39 40 40 41 41 42 45 45 45 45 51 52 52 54 55 55 55 56 56 61 61 61 63 63 63 63 64 65 67 68 69 72 73 73 Chapter 6 Advanced configuration Installing a new operating system wo Installing the Windows 7 operating system Installing the Windows 8 1 operating system Installing device drivers Using the ThinkPad Setup program Main menu Config menu Date and Time menu Security menu Startup menu Restart menu Updating the UEFI BIOS Using system management Setting management features Chapter 7 Preventing problems General tips for preventing problems Making sure device drivers are current Taking care of your computer oe Cleaning the cover of your computer Chapter 8 Recovery overview Recovery overview for the Windows 7 operating system e ip ing Creating anal using recovery media Performing backup and recovery operations Using the Rescue End Recovery workspace Creating and using a rescue medium Reinstalling prei
206. t pointing device and is not a defect Pointer drifting might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the TrackPoint pointing device is kept pressed for a long time When the temperature changes e Problem The TrackPoint pointing device or trackpad does not work Solution Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window 136 User Guide Keyboard problems e Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed by doing the following 1 Open Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties pane make sure that you see this message Device Status This device is working properly If keys on the keyboard still do not work have the computer serviced e Problem All or some keys on the external numeric keypad do not work Solution Make sure that the ex
207. t when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600x1200 the image is shifted to left or right on the screen To correct this first make sure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For more information see the documentation that comes with the monitor Audio problems e Problem Wave or MIDI sound does not play correctly Solution Make sure that the audio device is configured correctly 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 Double click Sound video and game controllers 5 Make sure that the Realtek HD Audio driver is enabled and configured correctly e Problem Sound does not come from a headphone or a speaker or your computer cannot record sounds Solution To switch from one device to another for example from a speaker to a headphone or from an external microphone to a microphone do the following 140 User Guide Open Control Panel and click Hardware and Sound Click the Realtek HD Manager
208. tLocker Drive Encryption To help protect your computer against unauthorized access use the drive encryption software such as Windows BitLocker Drive Encryption Windows BitLocker Drive Encryption is an integral security feature of Windows 7 and Windows 8 1 operating systems It is supported in the Ultimate and Enterprise editions of the Windows 7 and Professional and Enterprise editions of the Windows 8 1 operating systems It can help you protect the operating system and data stored on your computer even if your computer is lost or stolen BitLocker works by encrypting all user and system files including the swap and hibernation files BitLocker uses a Trusted Platform Module to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V1 2 TPM To check the BitLocker status go to Control Panel and click System and Security gt BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on the Microsoft Web site Disk Encryption hard disk drive and Encryption solid state drive or Encryption hybrid drive Some models contain the Disk Encryption hard disk drive Encryption solid state drive or Encryption hybrid drive This feature helps to protect your computer against security attacks on media NAND
209. tations e ThinkPad Basic Dock e ThinkPad Pro Dock e ThinkPad Ultra Dock For more information about ThinkPad USB 3 0 Dock and ThinkPad Basic USB 3 0 Dock refer to the documentation that comes with the dock Copyright Lenovo 2015 45 ThinkPad Basic Dock Front view Power button Press the power button to turn on or turn off the computer H Eject button Press the eject button to release the computer from the docking station E Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station Eg Docking station connector Used to attach your computer Rear view BAO o E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode H USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EJ USB 3 0 connector Used to connect devices that are compatible with USB 3 0 46 User Guide ES Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead of the one on the computer H ac power connector Used to connect the ac power adapter i VGA connector U
210. tatus of the computer e Fast blinking for three times The computer is initially connected to power e On The computer is on in normal mode e Fast blinking The computer is entering sleep or hibernation mode e Slow blinking The computer is in sleep mode e Off The computer is off or in hibernation mode Locating important product information This section provides information to help you locate the machine type and model label the FCC ID and IC Certification label the Windows Certificate of Authenticity label and the Genuine Microsoft label Machine type and model information The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer Note Depending on the model your computer might look slightly different from the illustration in this topic TYPE TTTT MMMMMM S N PP SSSSSS YY MM INT FCC ID and IC Certification information The FCC and IC Certification information is identified by a label located on the computer base cover as shown in the following figure Note Depending on the model your computer might look slightly different from the illustrations in this topic Chapter 1 Product overview 9 The content of this label differs depending on the wireless modules that come w
211. tem into Setup Mode You can install your own platform key and customize the Secure Boot signature databases in Setup Mode Secure Boot mode will be set to Custom Mode Restore Factory This option is used to restore all keys and Keys certificates in Secure Boot databases to factory defaults Any customized Secure Boot settings will be erased and the default platform key will be re established along with the original signature databases including certificate for the Windows 8 1 operating system Clear All Secure Boot Keys This option is used to clear all keys and certificates in Secure Boot databases You can install your own keys and certificates after selecting this option Startup menu To change the startup settings of your computer select the Startup tab from the ThinkPad Setup menu Attention e After you change the startup sequence ensure that you select a correct device during a copy a save ora format operation Otherwise your data might be erased or overwritten e f you are using the BitLocker drive encryption do not change the startup sequence BitLocker drive encryption locks the computer from starting once detects the change of startup sequence 88 User Guide To change the startup sequence temporarily so that the computer starts from a desired drive do the following 1 Turn off the computer 2 Turn on the computer When the ThinkPad logo is displayed press F12 3 Select the device that you wa
212. ternal numeric keypad is correctly connected to the computer Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices including the computer display the external monitor audio devices and the optical drive Computer screen problems e Problem The screen is blank Solution Do the following Press the display mode switching key to bring up the image If you are using the ac power adapter or using the batteries and the battery status icon shows that the batteries are not depleted press the brightness up key to make the screen brighter If your computer is in sleep mode press power button to resume from the sleep mode If the problem persists follow the solution for the following problem e Problem The screen is unreadable or distorted Solution Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Connect the external monitor to your computer and then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button 4 Select the external monitor and set Resolution 5 Click Advanced Settings Chapter 10 Troubleshooting computer p
213. ters are designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 55 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your working surface to accommodate many posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your preferences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials
214. than 90 degrees e Place your computer away from concrete or brick walls that might dampen cellular signals e Best reception will be available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge status ml No signal o Weak signal ll Medium signal ool Strong signal Access Connections icon status amp No location profile is active or none exists 2 Current location profile is disconnected 2 Current location profile is connected Wireless status icon status Power to the WAN radio is off EL No association No signal Weak signal Medium signal 38 User Guide Strong signal Using the Bluetooth connection Bluetooth can connect devices a short distance from one another and is commonly used for connecting peripheral devices to a computer transferring data between hand held devices and a personal computer or remotely controlling and communicating with devices such as mobile phones Depending on the mode
215. the product and have it repaired if necessary In the unlikely event that you notice any of the following conditions or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance e Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of overheating smoke sparks or fire e Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery e Acracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement Safety guidelines Always observe the following precautions to reduce the risk of injury and property damage Service and upgr
216. the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make sure that the switch port also is configured for full duplex Setting wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software e Problem The adapter stops working for no apparent reason Solution The network driver files might be corrupt or missing Update the driver by referring to the previous solution for the procedure to make sure that the correct device driver is installed e Problem My computer is a Gigabit Ethernet model and use a speed of 1000 Mbps but the connection fails or errors occur Solution Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X e Problem The Wake On LAN feature is not working Solution Ensure that Wake On LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings e Problem My computer is a Gigabit Ethernet model but the computer cannot connect to the network at 1000 Mbps Inst
217. the power level and set the action Note If your computer enters sleep or hibernation mode when the battery is low but the alarm message has not yet been displayed the message will be displayed when the computer resumes To resume normal operation when the message is displayed click OK Charging the batteries It is recommended that you charge the battery or replace it with a charged battery when the battery power remaining is low For example e When you find that the percentage of the remaining power is low e When the power alarm alerts you If an ac outlet is convenient plug the ac power adapter into the outlet and then plug it into ac power connector of the computer Depending on the battery size and the physical environment the battery will be fully charged in about three to six hours The battery status indicator helps you identify that the battery is charging and also notifies you when the battery is fully charged Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 32 User Guide Maximizing the battery life To maximize the life of the battery do the following e Use the battery until the charge is completely depleted that is use the battery until the battery status indicator starts blinking orange e Recharge the battery completely before using it The battery is fully charged if the battery indicator shows green when the ac power ad
218. the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth oO WAN DOA FW DY Wait for the surface to dry completely and remove any fibers from the cloth 96 User Guide Cleaning your computer keyboard To clean the computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth Note Avoid spraying cleaner directly onto the keyboard 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as yo
219. tible devices such as a USB printer or a digital camera Attention When you attach a USB cable to the USB 3 0 connector ensure that the USB mark is facing upward Otherwise the connector might get damaged EJ Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensure proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers E Mini DisplayPort connector Use the mini DisplayPort connector to connect your computer to a compatible projector external monitor or high definition television This compact connector enables a plug and play setup and supports adapters that can plug into DVI VGA or High Definition Multimedia Interface HDMI connectors The mini DisplayPort connector of your computer supports audio as well as video streaming For more information see Using an external display on page 39 H Always On USB connector By default the Always On USB connector enables you to charge some mobile digital devices and smartphones in the following situations e When your computer is on or in sleep mode Chapter 1 Product overview 5 e When your computer is in hibernation mode or is turned off but connected to ac power If you want to charge these devices when your computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following e For Windows 7
220. tion for the European Union Da Copyright Lenovo 2015 155 155 155 155 155 157 157 157 157 158 159 159 Battery recycling information for the United States and Canada oaoa 2 2 mn 159 Appendix C Restriction of Hazardous Substances Directive RoHS 161 European Union ROHS 161 China RoHS 162 IndaaRoHS 2 2 2 2 163 Turkish ROHS 2 2 2 2 2 nn nn nn 168 Ukraine ROHS 2 2 2 2 eee 168 Appendix D ENERGY STAR model information 165 Appendix E Notices 167 Trademarks a 2 2 2 2 ee nn nn 168 iv User Guide Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer Failure to do so might lead to discomfort or injury or cause your computer to fail Protect yourself from the heat that your computer generates When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot The temperature they reach depends on the amount of system activity and the level of charge in the battery Extended contact with your body even through clothing could cause discomfort or even a skin burn e Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time e Periodically take hands from using the keyboard by lifting your hands from t
221. to overheat which can cause gasses or flame to vent from the battery If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer bancer Only recharge the battery strictly according to instructions included in the product documentation bancer Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards y ance There is a danger of an explosion if the coin cell battery is incorrectly placed The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet or other network connections Chapter 2 Using your computer 35 Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer Aroonc
222. ttp www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details go to http www lenovo com recycling japan Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium battery must comply with local ordinances and regulations Disposing of a disused battery pack from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery pa
223. u can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter 7 Preventing problems 97 98 User Guide Chapter 8 Recovery overview This chapter provides information about the recovery solutions e Recovery overview for the Windows 7 operating system on page 99 e Recovery overview for the Windows 8 1 operating systems on page 104 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system Notes e There are a variety of methods to choose from when considering how to recover in the event of a software related or hardware related problem Some methods vary depending on the type of your operating system e The product on the recovery media might be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk drive technology it is recommended that you use one of the following back up software programs e ThinkVantage Rescue and Recovery version 4 52 or later e Acronis True Image 2010 or later e Paragon Backup amp Recovery 10 Suite or later Paragon Backup amp Recovery 10 Home or later Creating and using recovery media You ca
224. uction to Lenovo programs Chapter 2 Using your computer Registering your computer Frequently asked questions Using the multi touch screen Special keys P Beth a ae Function keys and key E Windows key ThinkPad pointing device TrackPoint pointing device Trackpad Trackpad touch gestures F 2 Customizing the ThinkPad pointing des Replacing the cap of pointing stick Power management Using the ac power Checking the battery status Charging the batteries Maximizing the battery life Managing the battery power Copyright Lenovo 2015 vii vii oanwnoanw me E E E ya Po 00 14 15 15 19 19 19 21 25 25 26 26 27 28 29 30 30 31 31 32 32 33 33 Power saving modes Handling the battery Connecting to the network Ethernet connections Wireless connections Using an external display Connecting an external display Choosing a display mode Changing display settings Using audio features Using the camera Using a flash media card or a smart cca Chapter 3 u your computer i Finding ThinkPad options ThinkPad docking stations Locating controls and connectors on some ThinkPad docking stations Attaching a ThinkPad docking station Detaching a ThinkPad docking station Guidelines on connecting multiple external displays to a docking station Security features Chapter 4 You and your computer Accessibility and comfort Ergonomic information Comfor
225. ure that the rear edge of the keyboard the edge that is close to the computer display is under the frame of the keyboard bezel Chapter 9 Replacing devices 125 3 Ensure that the screw heads are exposed completely Otherwise reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi tool 126 User Guide 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the flat end of the keyboard multi tool to hide the latches of the keyboard frame under the keyboard bezel Note Do not press and hold the keys while sliding the keyboard frame otherwise the keyboard frame cannot be moved 6 Insert the flat end of the keyboard multi tool into the sides of the keyboard as shown to push the keyboard frame backward Ensure that there is no gap between the keyboard frame and keyboard bezel Note Do not press and hold the keys while sliding the keyboard frame otherwise the keyboard frame cannot be moved Chapter 9 Replacing devices 127 7 Turn the computer over and lock the keyboard frame 8 Reinstall the removable battery See Replacing the removable battery on page 110 9 Connect the ac power adapter and all cables Replacing the coin cell battery Before you start print these instructions Read the Important safety information first see Important safety information on page vi nee If the coin cell battery is incorrectly replaced there is danger of a
226. ust your keyboard settings open Control Panel click Ease of Access gt Ease of Access Center and then click Make the keyboard easier to use To disable or enable the Fn Lock function in the Keyboard Properties window rather than pressing the Fn Esc key combination do the following 1 Go to Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard In the Keyboard Properties window click the ThinkPad F1 F12 keys tab 3 Select the option of your preference e To disable the Fn Lock function select Default The Fn Lock indicator is off To initiate the special function printed as an icon on each key press the function key directly To input F1 F12 press the Fn key and the corresponding function key e To enable the Fn Lock function select Legacy The Fn Lock indicator turns on To input F1 F12 press the function keys directly To initiate the special function printed as an icon on each key press the Fn key and the corresponding function key Industry standard connectors Your computer provides industry standard connectors that enable you to connect assistive devices if needed For more information on the location and function of each connector see Locating computer controls connectors and indicators on page 1 Smart latches The smart latches on some ThinkPad notebook computer lid and the removable battery enable you to open your computer lid and remove the removable
227. uter in a carrying case make sure that it is off in sleep mode or in hibernation mode Do not put a computer in a carrying case while it is turned on Important safety information This information can help you safely use your notebook computer Follow and retain all information included with your computer The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product t
228. vailable during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered 148 User Guide Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of the UEFI BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Warranty information in the Safety Warranty and Setup Guide that comes with your computer If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Ensure that you have do
229. ven though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following e Avoid directly exposing your computer to the air from an appliance that can produce negative ions e Keep your computer and peripherals as far as possible from such an appliance e Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be gentle with your computer e Avoid placing any objects including paper between the display and the keyboard or the palm rest e Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge e Do not turn your computer over while the ac power adapter is plugged in This could break the adapter plug Carry your computer properly e Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e When picking up your open computer hold it by the bottom D
230. wnloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available e Machine type and model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice The latest phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for Lenovo and non Lenovo hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com essentials Chapter 11 Getting support 149 150 User Guide Appendix A
231. y viii User Guide To prevent possible overheating do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Plugs and outlets Ber If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapte
232. y obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2015 167 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U S and or other countries Microsoft Windows BitLocker and Direct3D are trademarks of the Microsoft group of companies Mini DisplayPort mDP and DisplayPort are trademarks of the Video Electronics Standards Association The terms HDMI and HDMI High Definition Mu

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