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DELL PowerVault NX400

1. Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events Error Code ASRO0003 BATO0002 BATO0017 CPU0000 CPU0001 CPU0005 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The lt name gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans If the problem persists see Getting Help CPU number has an internal error IERR CPU number has an internal error IERR Sy
2. A A 70 WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the battery socket A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 To remove the battery support the battery connector by pressing down firmly on the positive side of the connector Figure 33 Replacing the System Battery 1 positive side of battery 2 system battery 3 negative side of battery connector Lift the battery out of the securing tabs at the negative side of the connector To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector Hold the battery with
3. NOTE Ensure that the expansion card is properly seated along the chassis so that expansion card latch can be closed 9 Slide the expansion card holder by pressing on the tab to support the expansion card on riser 2 10 Slide the expansion card latch into position 11 If applicable connect cables to the expansion card 12 Close the system 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove an expansion card from the riser If installed remove the iDRAC Ports card from expansion card riser 1 4 Holding the touch points lift the expansion card riser from the riser connector on the system board Figure 22 Removing and Installing the Expansion Card Riser 1 1 expansion
4. Install any device drivers required for the card as described in the documentation for the card IDRAC Ports Card Optional The iDRAC Ports card supports one 1GbE Ethernet port SD vFlash card Removing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform ea Pw DN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the iDRAC Ports card Lift the expansion card latch If installed remove the expansion card from expansion card riser 1 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the
5. With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a system with three 8 GB dual rank DIMMs the available system memory is 1 2 ranks channel x 3 DIMMs x 8 GB 12 GB and not 3 DIMMs x 8 GB 24 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines e Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2 A3 A5 and A6 e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black release tabs For example DIMMs installed in sockets A1 A2 and A3 must be identical Sample Memory Configurations The following table shows sample memory configurations that follow the appropriate memory guidelines stated in this section E NOTE
6. CPU number lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 Ifthe issue persists see Getting Help CPU number initialization error detected CPU number initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU number protocol error detected CPU number protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Error Code CPU0702 CPU0703 CPU0704 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus parit
7. Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen K NOTE The options for System Setup change based on the system configuration E NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Miscellaneous Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory frequency and so on Displays options to configure t
8. Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform a ea n troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the internal dual SD module installed on the IDSDM connector on the system board See System Board Connectors If applicable remove the SD card s Holding the tab pull the dual SD module to remove it from the system board Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 59 5 Figure 26 Removing and Installing the Internal Dual SD Module 1 blue pull tab 2 SD card 1 3 SD card 2 4 dual SD module 5 connector on the system board Installing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should onl
9. Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replac
10. b Open the system c Reinstall one ofthe expansion cards d Close the system e Runthe appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help Troubleshooting Processors A CAUTION Many repairs may only be done by a certified service technician You should only perform Po am P pa h gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 94 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself servi
11. cots a tee babe ke Fa kk shen jou cash ces na pa al l na a a pk ege d 35 Inside The SYSVE Me ve onon oo e pen e ea a bd nated Dwa ed a DE de ENEE 35 Cooling SA AOU A e ke ak bra ao ia dash n de bat ki bk w ko Se dw dels dk na ka ka ze tial EE EET 37 Removing The Cooling Shroud ue 37 Installing The Cooling Shroud SYSTEM MGMON Yn van na ae fk a f w a ep e pe e a ko tea Ja et a ke Eeer General Memory Module Installation Guideltnes EE 41 Okt Elteren DIE 41 Sample Memory Configurations EEN 42 Removing Memory Mod le Siea a daemon taeae a aaa raaa ai aara danaa aaa ae aaa kaana adaa 43 Installing Memory Modules 44 Hard Drives Removing A 3 5 Inch Hard Drive Blank 45 Installing A 3 5 Inch Hard Drive Blank 46 Removing A Hot Swap Hard Drive 46 Installing A Hot Swap Hard Drive 47 Optical Drive Optional 48 Removing The Optical Drive In Hot Swappable Hard Drive Systems 48 Installing The Optical Drive In Hot Swappable Hard Drive Systems Kli EE Removing A GOOUNQ FAN E Installing A Cooling FAN eeh tee edd Internal USB Memory Key Opponall ENEE Replacing The Internal USB Key Expansion Cards And Expansion Card Bisers EE Expansion Card Installation Guidelines EEN Removing An Expansion Card Installing An Expansion Card 54 Removing Expansion Card Bisers ANEN 55 Installing Expansion Card Risers ENEE 56 IDRAG Ports Gard O ptional sniivescsecsthedalicssdecishocveiucanetandetlacaul idee Aaaa e aa aaa aaaea aaa a de aie d
12. o Ny oor Whe NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Verify that the installed expansion cards are compliant with the expansion card installation guidelines Ensure that each expansion card is firmly seated in its connector Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagn
13. A CAUTION Many repairs may only be done by a certified service technician You should only perform P P P gt 50 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Remove the cooling shroud or power distribution board shroud as applicable Facing the front of the system lower the fan into the cooling fan bracket K NOTE When aligned correctly the fan cable is on the left of the fan Connect the fan s power cable to the power cable connector on the system board or power distribution board as applicable 6 7 8 Replace the cooling shroud or power distribution board shroud as applicable Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key
14. Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Processor Settings Screen Menu Item Logical Processor Alternate RTID Requestor Transaction ID Setting 20 Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Menu Item Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor 1 Family Model St
15. Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Condition Indicator Pattern RAID Only Blinks green two Identifying drive or preparing for removal times per second Off Drive ready for insertion or removal Drive Status Condition Indicator Pattern RAID Only E NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber Predicted drive failure and off Blinks amber four Drive failed times per second Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds amber three seconds and off six seconds Back Panel Features And Indicators Figure 5 Back Panel Features and Indicators With a Non Redundant Power Supply Item Indicator Button or Icon Description Connector 1 PCle expansion card slot 1 Allows you to connect one low profile PCI Express expansion card 2 vFlash media card slot a Allows you to insert an optional vFlash media card optional 3 iDRAC port optional Dedicated management port on the iDRAC Ports card 13 Item Indicator Button or Icon Connector 4
16. Processor Processor type Expansion Bus Bus type Expansion slots using riser card Riser 1 Riser 2 Memory Architecture Memory module sockets Memory module capacities RDIMM UDIMM Minimum RAM Maximum RAM Drives Hard drives Optical drive Intel Xeon processor E5 2420 product family or Intel Xeon processor E5 2403 product family PCI Express Generations 2 and 3 Slot 1 One half height half length x4 link Slot 2 One full height half length x16 link 800 MT s 1066 MT s 1333 MT s or 1600 MT s registered or unbuffered Error Correcting Code ECC DIMMs Six 240 pin 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank 2 GB single rank and 4 GB dual rank 2 GB 96 GB Up to four 3 5 inch cabled hard drives K NOTE Four hard drive systems support software RAID For more information on software RAID see the Dell PowerEdge RAID Controller PERC documentation at support dell com manuals One optional slim SATA DV DROM or DVD RW drive K NOTE DVD devices are data only 101 Connectors Back NIC Serial USB Video iDRAC7 External vFlash card Front USB Video Internal USB Internal Dual SD Module IDSDM Video Video type Video memory Environmental Two 10 100 1000 Mbps 9 pin DTE 16550 compatible Two 4 pin USB 2 0 compliant 15 pin VGA One optional 1 GbE Ethernet One optional vFlash memory card NOTE The card slot is
17. Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 33 Removing The Front Bezel 1 2 3 4 Unlock the keylock at the left end of the bezel Lift the release latch next to the keylock Rotate the left end of the bezel away from the front panel Unhook the right end of the bezel and pull the bezel away from the system Opening And Closing The System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System ZZ P Paz 34 NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Rotate the latch release lock counter
18. Serial connector lolol 5 PCle expansion card slot 2 6 Video connector CH H Ethernet connectors 2 te 8 USB connectors 2 ot 9 System identification connector 10 System identification button 11 Power supply PSU1 12 Power supply PSU2 NIC Indicator Codes Figure 6 NIC Indicator 1 link indicator 2 activity indicator Description Allows you to connect a serial device to the system Allows you to connect a full height PCI Express expansion card Allows you to connect a VGA display to the system Two integrated 10 100 1000 Mbps NIC connector Allows you to connect USB devices to the system The ports are USB 2 0 compliant Connects the optional system status indicator assembly through the optional cable management arm The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 550 W NOTE For non redundant power supply units there is only one power supply socket Indicator Indicator Code Link and activity T
19. Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 7 Check the memory channels and ensure that they are populated correctly 89 Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform econ
20. cable securing latch Align the PDB shroud with the numbered fan bay and the arrow as the guide Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cooling fan bracket When firmly seated the PDB shroud aligns flush with the power supply unit bracket and the arrow marked on the shroud aligns with the arrow on the power supply bracket Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Removing The Power Distribution Board AN CAUTION Many repairs may only be done by a certified service technician You should only perform N OSS am ZS Sa troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The power distribution board is present only in systems that support redundant power supplies If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the power supplies from the system Remove the PDB shroud Disconnect the power distribution cables from the system board Disconnect the fan cable Remove the two screws sec
21. clockwise to the unlocked position Lift the latch on top of the system and slide the cover back Grasp the cover on both sides and carefully lift the cover away from the system S Figure 9 Opening and Closing the System 1 system cover 2 latch 3 latch release lock Closing The System 5 Lift the latch on the cover Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis Push down the latch to move the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform d troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue 35 12 11 10 Figure 10 Inside the System With Redundant Power Supplies 36 CO ES el e ar e eS power distribution board shroud cooling shroud power supplies 2 integrated storage
22. ep e P ON gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key port is enabled from the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform ka 90 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable Ent
23. error number and press the Select button to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in an abbreviated form on the system s LCD if the system includes that feature K NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a parti
24. if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 2 LCD Panel Features Item Button 1 Left 2 Select 3 Right Home Screen Description Moves the cursor back in one step increments Selects the menu item highlighted by the cursor Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to
25. on the chassis Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated Slide the expansion card latch into position If applicable connect cables to the iDRAC Ports card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card SD vFlash Card A vFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals Replacing An SD vFlash Card 1 2 58 Locate the vFlash media slot on the iDRAC Ports card To remove the installed SD vFlash card push inward on the card to release it and pull the card from the card slot D Figure 25 Replacing the SD vFlash Card 1 SD vFlash card 2 SD vFlash card slot To install the SD vFlash card with the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot
26. outlet and peripherals Open the system Remove the control panel from the chassis Remove the screw s securing the control panel module to the chassis Remove all the cables connecting the control panel module to the chassis Figure 39 Removing and Installing the Control Panel Module 1 control panel module 2 screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel Installing The Control Panel Module A CAUTION Many repairs may only be done by a certified service technician You should only perform seg P Soa ba troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the corresponding holes on the chassis Secure the control panel module with the screws Connect all the applicable cables to the control panel module Close the system Install the control panel Reconnect the system and peripherals to their power sources and turn them on If applicable install the front bezel TI Power Distribution Board Shroud Removing The Power Distribution Board Shroud 1 2 3 78 CAUTION Many repairs may only
27. reinstall SD cards Internal Dual SD Module name is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection Error Code SECOO31 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initia
28. the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place 10 Install the cooling shroud 11 Close the system 12 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup to confirm that the battery is operating properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane Your system supports a four hard drive backplane Removing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system 71 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane A CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replac
29. the Memory Operating Voltage option is set to Auto System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel TXT BIOS Update Control Power Button NMI Button Description The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all
30. the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For environments that do not require local BIOS updates it is recommended to set this field to Disabled By default the BIOS Update Control option is set to Unlocked K NOTE BIOS updates using Dell Update Package are not affected by this option Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled 25 Menu Item Description AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last AC Power Recovery Allows you to set how the system supports staggering of power up after AC power is restored Delay to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery 60s to 240s Delay is selected Miscellaneous Settings M
31. 16 GB quad rank RDIMMs are not supported K NOTE 1R and 2R in the following table indicates single and dual rank DIMMs respectively Table 1 Memory Configurations GB Organization and Frequency 2 2 1 1R x8 1333 MT s A1 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s Al A2 1R x8 1600 MT s 8 2 4 1R x8 1333 MT s A1 A2 A3 A4 1R x8 1600 MT s 42 ee Capacity in DIMM Size in GB Number of DIMMs DIMM Rank DIMM Slot Population B 12 24 48 96 Organization and Frequency 4 3 2R x8 1333 MT s A1 A2 A3 2R x8 1600 MT s 8 3 2R x4 1333 MT s A1 A2 A3 2R x4 1600 MT s 16 3 2R x4 1333 MT s A1 A2 A3 2R x4 1600 MT s 16 6 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 2R x4 1600 MT s Removing Memory Modules A A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper syst
32. 6 MT s or 800 MT s depending on e DIMM type UDIMM or RDIMM e DIMM configuration number of ranks e Maximum frequency of the DIMMs es Number of DIMMs populated per channel es DIMM operating voltage e System profile selected for example Performance Optimized Custom or Dense Configuration Optimized e Maximum supported DIMM frequency of the processor The system contains six memory sockets organized into three channels In each channel the release levers of the first socket are marked white and the second socket black 39 A1 A4 A2 AS A3 A6 Figure 13 Memory Socket Locations Memory channels are organized as follows e Channel 0 memory sockets A1 and A4 e Channel 1 memory sockets A2 and A5 e Channel 2 memory sockets A3 and A6 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Populated Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 2 1333 1066 and 800 1066 and 800 RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 40 Maximum DIMM Rank Channel Dual rank Dual rank Dual rank DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5V 1 35 V 1333 1066 and 800 1066 and 800 Quad rank 2 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1066 and 800 1066 and 800 Quad rank General Memory Module Installation Guidelines
33. Code FANO0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 110 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 5 Ifthe issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan number RPM is less than the lower critical threshold Fan number RPM is outside of range Check fan Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan redundancy is lost Check fans Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected Storage lt name gt cable or interconnect failure Check connection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name g
34. Dell PowerVault NX400 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2012 Dell Inc Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States and other countries Oracl
35. Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media name is write protected Removable Flash Media name is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module name is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module name failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and
36. NOTE Memory configurations that fail to observe these guidelines can prevent your system from booting hanging during memory configuration or operating with reduced memory This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e UDIMMS and RDIMMs must not be mixed e x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines e Amaximum of two UDIMMs can be populated in a channel e A maximum of two single or dual rank RDIMMs can be populated in a channel e Populate all sockets with white release tabs first and then black e Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMS in the sockets with white release tabs and dual rank DIMMS in the sockets with black release tabs e Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed e Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines e If memory modules with different speeds are installed they will o
37. ON When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform 68 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply removal For information about the cable management arm see the system s rack documentation Open the system Disconnect all the power cables from the power supply to the system board hard drives and optical drive Remove the screw securing the power supply to the chassis slide and lift the power supply out of t
38. Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost CIE C States Monitor Mwait Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller K NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Powe
39. abled Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Serial Communication Serial Port Address Description Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial Device 2 COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device 23 Menu Item External Serial Connector Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device NOTE Only
40. age Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus bus device lt device gt function lt unc gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot number System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at slot number PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot number Bus fatal error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Fault detected on drive number Fault detected on drive number Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue per
41. ailable Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation SBE log disabled on lt ocation gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt ocationm A bus time out was detected on a component at bus bus device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An I O channel check error was detected I O channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus bus device lt device gt function lt func gt Power cycle system System performance may be degraded PCI device may fail to operate or system may fail to operate Error Code PC11320 PCI1342 PCN1348 PCN1360 PDROOO1 PDR1016 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Mess
42. an result in excess grease coming in contact with and contaminating the processor socket 11 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 12 Place the heat sink on the processor 13 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 14 Install the cooling shroud 15 Close the system 16 Reconnect your system and peripherals to their electrical outlets and turn on the system 17 Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration 18 Run the system diagnostics to verify that the new processor operates correctly Power Supplies Your system supports the 550 W power supply When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When only one power supply is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only by the single power supply k NOTE If two power supplies are used they must be of the same type and have the same maximum output power Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy When the Hot Spare
43. available for use only if the iDRAC7 Enterprise license is installed on your system Two 4 pin USB 2 0 compliant 15 pin VGA One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module K NOTE One card slot is dedicated for redundancy Integrated Matrox G200 16 MB shared NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage Temperature Standard Operating Temperature Expanded Operating Temperature 102 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m above 900 m 1 F per 550 ft NOTE When operating in the expanded temperature range system performance may be impacted Environmental NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours 5 C to 40 C at 5 to 85 RH with 26 C dew point k NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry b
44. be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the power distribution board shroud The system may get overheated which may result in loss of performance Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the power distribution board PDB shroud away from the system Figure 40 Removing and Installing the PDB Shroud 1 cooling fan bracket 2 PDB shroud tabs 2 3 arrow marked on the PDB shroud Installing The Power Distribution Board Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform ka troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating ofthe power distribution shroud in the chassis ensure that the cables inside the system are routed through the
45. card riser 1 2 expansion card riser touch points 2 3 guide pins 2 4 expansion card riser 1 connector 55 Figure 23 Removing and Installing the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card riser touch points 2 3 expansion card riser 2 4 expansion card riser 2 connector 5 guide pins 2 Replace the expansion card riser Install an expansion card if applicable If applicable install the iDRAC Ports card on expansion card riser 1 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Expansion Card Risers D a FP Ye N 56 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the expansion card riser with the connector and the guide pins on the system board Lower the expansion card riser into place until the expansion card riser is fully seated in the connector H applicable reinstall the expansion card into the expansion card riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals
46. ce and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the De Online Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a
47. chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis and the screw holes on the system board align with the standoffs on the chassis Install the nine screws that secure the system board to the chassis Replace the following a internal dual SD module b heat sink heat sink blank and processor processor blank c expansion card risers d all expansion cards and the integrated storage controller card e cooling fan cables f memory modules g PDB shroud h cooling shroud Reconnect all cables to the system board k NOTE Ensure that the cables inside the system are routed through the cable routing latch Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing iDRAC Enterprise license For more information see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals 83 84 Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty
48. controller card expansion card riser 2 expansion card riser 1 expansion card holder processor heat sink DIMMs 10 11 12 13 14 15 16 cooling fans 5 optical drive optional hard drives 4 control panel board hard drive backplane cable routing latch power distribution board Figure 11 Inside the System With a Non Redundant Power Supply 1 2 3 4 5 6 7 processor heat sink Cooling Shroud Removing The Cooling Shroud cooling shroud 8 DIMMs power supply 9 cooling fans 4 integrated storage controller card 10 optical drive optional expansion card riser 2 11 hard drives 4 expansion card riser 1 12 control panel board expansion card holder 13 cable routing latch CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the cooling shroud The system may get overheated which may result in loss of performance 37 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the cooling shroud away
49. cular system component is identified by name lt name gt component number lt number gt or location bay 105 Error Code AMP0302 AMP0303 ASR0000 ASR0001 ASR0002 106 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help The system board name current is greater than the upper critical threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset
50. d drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal 2 Press the release button to open the hard drive carrier release handle Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Insert a hard drive blank in the empty hard drive slot 46 Figure 16 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive 3 hard drive carrier handle Installing A Hot Swap Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane A CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard d
51. d holder 4 release levers 2 5 storage controller card connector Installing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Align one end of the card with the card holder on the system board 4 Lowerthe other end of the card into the storage controller card holder on the system board 5 Press the touch points on the card and push the card down until it is fully seated When the card is fully seated the release levers snap over the edge of the card 6 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processor Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not cover
52. e F2 System Setup Ifyour operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings
53. e is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2012 08 Rev A00 Contents Notes Cautions and Warmings EEN 2 1 About Your El 9 Front Panel Features And Indicators cscsccssesesceceeseeeesesesceeceeaescsecaeceesesaesceesaecaeseaeseeasaesaeeeeseaeseeenaeseneseesaeees 9 CDi Panel FG atures toke tee at E t aw pan hues e Yo pa an ka ke n ka eko ke kon PR S Epe san Ya Se Deba pese add Yo dan 10 HOMESC EE 11 Setup Menu View OUT Hard Drive Indicator Patterns ccscsssssscssssssssesssssscsssscsssescssssecseseeceesessssesessaescsuaceceuaecsusseasasscasacacaeacecesauensueseaees 12 Back Panel Features And Indie ators EEN 13 NIG Adica tor COM OS ki eko wan ik ana kn oi n e ge a fk n n kd n pp ak ke ed ca pi Ek tee ab pa kn ea 14 Power Indicator Codes For Redundant Power Suppen 15 Other Information You May Nee AA 16 2 Using The System Setup And Boot Manager een 17 Choosing The System Boot Mode 17 Entering System Setup ANNE EENEG EENEG Gier 18 Responding To Error Messages 18 Using The System Setup Nav
54. e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product H applicable insert the control panel cable through the slot on the chassis A CAUTION To avoid damaging the power LED do not use excessive force Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it snaps into place When properly seated the control panel will be flush with the front panel Close the system Reconnect the system and peripherals to their power sources and turn them on H applicable install the front bezel Removing The Control Panel Module A CAUTION Many repairs may only be done by a certified service technician You should only perform N D o oO 76 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical
55. e memory configuration Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation gt 111 Error Code MEM1208 MEM8000 PC11302 PC1I1304 PCI1308 112 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Action Message LCD Message Details Memory mirror lost on lt ocation gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer av
56. e safety instructions that came with the product 1 Open the system Reseat the fan or the fan s power cable Ifthe fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 Ifthe system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12
57. e system and attached peripherals and disconnect the system from the electrical outlet Open the system 3 Disassemble components from the system d ep oS If the system does not start properly see Getting Help go Hard drives Hard drive backplane USB memory key Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system Turn on the system and attached peripherals If the system starts properly shut down the system and reinstall all of the expansion cards that you removed Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following c
58. e the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 85 9 10 Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial 1 0 Device 1 2 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 1 Run the appropriate diagnostic test See Using System Diagnostics for available diag
59. e them in the same locations Remove all hard drives Disconnect the SAS SATA data signal and power cable s from the backplane Press the release tabs and slide the backplane upward Figure 34 Front View of the Four Hard Drive Backplane 1 hard drive connectors 4 2 SAS connector 3 power connector for optical drive Figure 35 Rear View of the Four Hard Drive Backplane 1 hard drive backplane 2 backplane signal connector 3 backplane power connector 72 4 Figure 36 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 73 6 5 Ki 3 Figure 37 Cabling Diagram Four Hard Drive Backplane 1 system board 6 power cable connector 2 hard drive backplane 7 cable routing latch 3 SAS cable connector 8 power distribution board 4 cable routing guide 9 cable retention latch 5 signal cable connector Installing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform ch P saa a w N 74 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Use the hooks at the base ofthe chass
60. ed by your warranty Read and follow the safety instructions that came with the product Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system E NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them A CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Loosen the heat sink retention sockets Lift the heat sink away from the processor and set the heat sink aside 63 64 Figure 28 Removing and Installing the Processor Heat Sink 1 retention sockets 4 2 heat sink 3 retention screws 4 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor soc
61. eege pa ka ka pak e Removing The Hard Drive Backnlang naa 71 Installing The Hard Drive Backpnlane naa 74 Control Panel Assembly sii sinh ns died eege eege Removing The Control Panel Installing The Gontrol Pae 2 a koka vie aa patan di aa adan waste ake ke ek open kaa kak ke Aka A ea e kd Eeer Removing The Control Panel Module 76 Installing The Control Panel Module 77 Power Distribution Board Shroud ENEE 78 Removing The Power Distribution Board Sbroud EE 78 Installing The Power Distribution Board Shrougd AE 79 Power Distribution Board Removing The Power Distribution Board 79 Installing The Power Distribution Board 80 System BO ar viccsccccccccavecsiecewsaacsstesavsecbevaciecvsescevexiaasssseavsedcadveycuavecscauveveev seuesavedrseselvenstecctveaveeveehdaistavenvecvslveateibverved 81 Removing Th System Board a Ta zewo ap si en din ko dap ap k da depo ka Dok da do id aa dak Abide aa pk apa eka and ao n dat 81 Installing The System Board ENEE 82 4 Troubleshooting Your System ee 85 Safety First For You And Your System 85 Troubleshooting System Startup Falure EE 85 Troubleshooting External Connecpons EE 85 Troubleshooting The Video Subhsvstem EE 85 Troubleshooting A USB Devices ccijfissctccsacee a kak ase k knya pak Bi veye AEAEE deit Troubleshooting A Serial UU Device Troubleshooting A NICs SC sistas a ke seek kek ste EES kane e Troubleshooting A Wet System Troubleshooting A Damaged System 87 Troub
62. einstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply number is lost Power input for PSU number is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply Error Code PSU0006 PSU0016 PSU0031 PSU0032 PSU0033 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Power supply number type mismatch Power supply number is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply number is absent PSU number is absent Check PSU The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU number Re seat PSU The power supply may operate however power supply monitoring is degraded System performance
63. em cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the appropriate memory module socket s A CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket 43 wen e Figure 14 Removing and Installing a Memory Module 1 memory module socket ejectors 2 2 memory module 3 alignment key Install memory module blanks in vacant memory module socket s to ensure proper system cooling Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules A A En PO DN 44 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a
64. enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This is useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen 11 View Menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Hard Drive Indicator Patterns Figure 3
65. enu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to 84 key keyboards Report Keyboard Allows you to set whether keyboard related error messages are reported during system boot Errors By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System This field enables or disables In System Characterization By default In System Characterization Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security fo
66. epping Brand Level 2 Cache Level 3 Cache Number of Cores Description Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor K NOTE The following settings are displayed for each processor installed in the system Displays the family model and stepping of the processor as defined by Intel Displa
67. er the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform oa nn ma Ja e Se n troub
68. es you to e Add delete and arrange boot options e Access System Setup and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager H your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot lt F1 gt Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal The system attempts to boot to devices starting with the first item in the boot order If the boot Boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot optio
69. ess inward on the card to release it from the slot and remove the card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform ka 5 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Ensure that the Internal SD Card Port is enabled in the System Setup Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the SD card connector on the internal dual SD module With the label side facing out insert the contact pin end ofthe card into the slot K NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the system board for an integrated controller card that provides the integrated storage subsystem f
70. feature is enabled a redundant power supply is switched to a sleep state The active power supply supports 100 of the load thus operating at higher efficiency The redundant power supply in the sleep state monitors 66 output voltage of the active power supply If the output voltage of the active power supply drops the redundant power supply in the sleep state returns to an active output state The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state The power supply defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the IDRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals Removing A Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The system require
71. fecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system Remove the cooling shroud 65 WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them A CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Remove the heat sink and processor 6 Unpack the new processor 7 Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 8 With the release lever on the processor socket in the open position align the pin of the processor using the pin position guide on the socket as reference and set the processor lightly in the socket 9 Close the processor shield 10 Using a clean lint free cloth remove the thermal grease from the heat sink A CAUTION Applying too much thermal grease c
72. from the system Figure 12 Removing and Installing the Cooling Shroud 1 cooling shroud 2 cooling shroud tabs 4 3 cooling fan bracket Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed through the cable routing latch 1 Align the cooling shroud with the numbered fan bays as a guide 2 Lower the cooling shroud into the chassis so that the four tabs on the cooling shroud rest on the cooling fan bracket When firmly seated the memory socket numbers marked on the cooling shroud align with the respective memory sockets 3 Close the system 38 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 106
73. ger a mismatch 15 Power Indicator Condition Pattern A CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity ofthe other installed power supply Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at support dell com manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e For the full name of an abbreviation or acronym used in this document see the Glossary at support dell com manuals NOTE Always check for updates on support dell com manuals and
74. gured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure K NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 3 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot 45 Figure 15 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insertthe hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the har
75. has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e If System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes 28 Entering The UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enabl
76. he Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals IDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press F2 during Power on Self test POST 30 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed 31 32 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 2 Phillips screwdriver e 710 and T15 Torx screwdrivers e Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis Fit the free end of the bezel onto the system Secure the bezel with the keylock Figure 8 Installing and
77. he NIC is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps green Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Power Indicator Codes For Redundant Power Supplies Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 7 Power Supply Status Indicator 1 power supply status indicator Power Indicator Condition Pattern Not lit Power is not connected Green The handle LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trig
78. he System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Using Your System Password To Secure Your System NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system
79. he chassis Figure 31 Removing and Installing a Non Redundant Power Supply 1 power supply 5 standoff 2 screw 6 SATA power cable 3 24 pin power cable 4 8 pin power cable Installing A Non Redundant Power Supply K NOTE A hot swappable non redundant power supply must be installed in Slot 1 of the power supply bay Open the system Align the screw hole on the power supply with the standoff on the chassis Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drives and optical drive Close the system Sp a P ro h gt Connect the power cable to the power supply and plug the cable into a power outlet Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply 69 If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank Figure 32 Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery
80. he system security settings like system password setup password TPM security and so on It also enables or disables the power and NMI buttons on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name System BIOS Version Description Displays the system model name Displays the BIOS version installed on the system 19 Menu Item System Service Tag Description Displays the system Service Tag System Manufacturer Displays the name of system manufacturer System Manufacturer Displays the contact information of the system manufacturer Contact Information Memory Settings Screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available depending on the memory configuration of your system are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode and Spare with
81. igation Keys 18 System Setup Options System Setup Main Screen System BIOS SCTBO Ni idee aa da ad a kod w vw sav da dak w di e a la kaa a a il n da ka kaa e 19 System Information TT EE 19 Memory Setfinqgs SCCEB Note ns fos tete ne EE EENS EE Buet EN 20 Processor Settings EE 20 SATA Eed 21 Boot Settings Screen Integrated Devices Screen Serial Communications Screen System Profile Settings Steet est don kaskad dok abi a k de aka ak n ko de kad t lak po aki ia a pw v a pape palma S stem BO UN AY EEGEN EES BA sewn AVR SER e Miscellaneous pts s n eka ik onn EE ki eti bin lapa kaa bin a ap da n ak bn dan da d k System And Setup Password Features Assigning A System And Or Setup Password Deleting Or Changing An Existing Setup Password Using Your System Password To Secure Your System 28 Operating With A Setup Password Enabled AE 28 Entering The UEFI Boot Manager 29 Using The Boot Manager Navigation Keys 29 Boot Manager Spreen ed NEE NENNEN ENEE ENEE WEF Boot Menten tee d ene Beete aar EE edd ols HE eer Embedded System Management IDRAG Settings UE Entering The iDRAC Settings Utility 3 Installing System Lomponents EEN 33 Recommended Tools ee eer i eee aaa ete ee Front Bezel Optional wire set akeyan dy ond data didlos kn pd ted Meriden ale mak pi asa eks ka ka abode de Installing he Melu Removing The Front Bezel Opening And Closing The System 34 Opening IR EE 34 Closing The SySte mss sx
82. ing this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options K NOTE This option is enabled only if the boot mode is UEFI One Time Boot Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller Controller option is set to Enabled K NOTE This option is displayed only if integrated RAID controller is installed on the system 22 Menu Item User Accessible USB Ports Internal USB Port Internal SD Card Port Internal SD Card Redundancy Embedded NIC1 and NIC2 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Slot Disablement Description Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both f
83. is as guides to align the hard drive backplane Slide down the hard drive backplane until the release tabs snap into place Connect the SAS SATA data signal and power cable s to the backplane Install the hard drives in their original locations Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel Control Panel Assembly Removing The Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system A CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the control panel by angling the control panel up and away from the system Figure 38 Removing and Installing the Control Panel 1 notches 6 2 locking tabs 6 3 control panel 75 Installing The Control Panel A CAUTION Many repairs may only b
84. isplayed Expansion Card Installation Guidelines Your system supports two PCI Express expansion cards The following PCI Express Generation 2 and 3 expansion cards are supported Table 2 Supported Expansion Cards Riser PCle Slot Generation Height Length 1 1 2 Low Profile Half Length 2 2 3 Standard Height Half Length K NOTE The expansion card slots are not hot swappable Link Slot Width Width x4 x8 x16 x16 The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 Expansion Card Installation Order Card Priority Card Type 1 Integrated RAID 2 RAID 3 Converged Network Adapters CNAs 4 10 Gb NICs 5 FC8 HBA 6 FC4 HBA 7 1Gb NICs 8 Non RAID 52 Height Standard Height Standard Height Low Profile Standard Height Low Profile Standard Height Low Profile Standard Height Standard Height Low Profile Standard Height Slot Priority Integrated Slot Slot 2 Riser 2 Slot 2 Riser 2 Slot 1 Riser 1 Slot 2 Riser 2 Slot 1 Riser 1 Slot 2 Riser 2 Slot 1 Riser 1 Slot 2 Riser 2 Slot 2 Riser 2 Slot 1 Riser 1 Slot 2 Riser 2 Max Allowed Per Slot Removing An Expansion Card aon P ro ba CAUTION Many repairs may on
85. ket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward Rotate the processor shield upward and out of the way A CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor Figure 29 Removing and Installing a Processor 1 processor 2 processor shield 3 notches in processor 2 NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Li
86. le is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed 8 Repeat step 4 through step 7 of this procedure to install the remaining memory modules 9 Replace the cooling shroud 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives Your system supports up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives E NOTE SSD SAS SATA hard drives cannot be mixed in a system The hot swappable hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots A CAUTION Before attempting to remove or install a hot swappable hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is confi
87. leshooting The System Batter 88 Troubleshooting Redundant Power Supplies 88 Troubleshooting A Non Redundant Power Sunny 88 Troubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System Memor Troubleshooting An Internal USB Key 90 Troubleshooting An SD Card 90 Troubleshooting An Optical DVE sake v a dedan oka d ske dan ok ka iere 91 Troubleshooting A Tape Backup Un 91 Troubleshooting A Hard Drive Troubleshooting A Storage Controller Troubleshooting Expansion Cards 93 Troubleshooting Processorsiaiescisis ts Ee kin ki ka dai tte de abone nadine an ask ak de kato 94 5 Using System ME 95 Dell Online Diagnostics iia ii EEE et Ketter ka ek EEAS e kk pe n EENE ASEE OE AAEE 95 Dell Embedded System Diagnostics 95 When To Use The Embedded System Diagnostics 95 Running The Embedded System Diagngstes NEEN 95 System Diagnostic Controls 6 Jumpers And Conmnectol ssssecsssscsssscessscossssnsssssccsssnestsneassssnssssneessoscarsnecesneseensonensaneasees 97 System Board Jumper Settings ENEE 97 System Board Connectors ENEE 98 Disabling A Forgotten Password EEN 99 7 Technical Specification S siiin arene ege 101 8 SYST M lee Eege LCD Messages Viewing LCD Messages Removing LCD Messages System Error Messages Warning Messages Diagnostic Messages Alert Messages 9 GON A AB D 123 Ed uo ll HATT 123 About Your System Front Panel Features And Indicato
88. leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 91 6 Try using a different tape cartridge Ensure that the device drivers for the tape backup unit are installed and are configured correctly See your tape drive docu
89. lize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions 119 Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLTO204 120 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fan
90. lowing steps Ifyour system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restartthe system and press F10 during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller A CAUTION Many repairs may only be done by a certified service technician You should only perform 92 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
91. ly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the expansion card or expansion card riser Lift the expansion card latch To remove an expansion card from riser 2 slide the expansion card holder by pressing on the tab Supporting the expansion card riser by the touch points hold the expansion card by its edges and remove it from the expansion card connector on the riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch 4 NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 20 Removing and Installing the Expa
92. major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics 95 The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Configuration Results System Health Event Log Description Displays the configuration and status information of all detected devices Displays the results of all tests that are executed Provides the current overview of the system performance Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at support dell com manuals 96 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Pa
93. may be degraded Remove and reinstall the power supply If the issue persists see Getting Help The temperature for power supply number is in a warning range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures The temperature for power supply number is outside of the allowable range PSU number temperature outside of range Check PSU System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures 115 Error Code PSU0034 PSU0035 PSU0036 PSU0037 PSU0076 116 Message Information Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action An under voltage fault detected on power supply number An under voltage fault detected on PSU number Check power source This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help An over voltage fault detected on power supply number Over voltage fault on PSU n
94. mentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Ifinstalled remove the front bezel Open the system Remove the following a cooling shroud b PDB shroud WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components c memory modules d cooling fan cables e all expansion cards and expansion card risers f integrated storage controller card WARNING The heat sink is hot to touch for some time after the system has been powered down Ensure that you do not touch the heat sink while removing the system board g heat sink and processor h internal dual SD module NOTE It is recommended tha
95. mentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the external port on the controller card Check that the controller card is properly installed a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reseatthe controller card in the expansion card slot d Close the system e Turn on the system and attached peripherals Run the appropriate diagnostic test For more information see Using System Diagnostics Ifyou cannot resolve the problem see Getting Help Troubleshooting A Hard Drive A A 4 5 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results ofthe diagnostics test proceed as needed through the fol
96. nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the memory module sockets Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it E NOTE Retain removed memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 7 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory modu
97. nnector 5 LCD menu buttons Allows you to navigate the control panel LCD menu 6 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text k NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless ofwhether the system is turned on or off 7 USB connectors 2 poo Allows you to connect USB devices to the system The ports are USB 2 0 compliant 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch hot swappable hard drives LCD Panel Features The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention See System Error Messages for information about specific error codes e The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition e The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel e The LCD backlight remains off
98. nostic tests Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices Screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting A Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform 86 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off th
99. ns are found 29 Menu Item Description BIOS Boot Menu Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt UEFI Boot Menu Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Driver Health Menu Displays a list of the drivers installed on the system and their health status Launch System Setup Enables you to access the System Setup System Utilities Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system UEFI Boot Menu Menu Item Description Select UEFI Boot Displays the list of available UEFI boot options marked with asterisks select the boot option Option you wish to use and press lt Enter gt Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by t
100. nsion Card in Riser 1 1 expansion card 2 expansion card latch 3 expansion card riser touch points 4 expansion card riser 1 53 Figure 21 Removing and Installing the Expansion Card in Riser 2 1 expansion card riser 2 5 expansion card holder 2 expansion card riser touch points 6 tab 3 expansion card latch 4 expansion card Installing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform o Aa w 54 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the expansion card connector on the riser Open the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Align the expansion card bracket with the hooks on the chassis Insert the card edge connector into the expansion card connector until the card is fully seated
101. nstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings have affected system operation If unintended review system configuration changes and power policy The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt Removable Flash Media name failed Check SD Card 117 Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 118 Message Information
102. o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ifinstalled remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped To release the optical drive press and push the release tab toward the front of the system Slide the optical drive out of the system until it is free of the optical drive slot If you are not adding a new optical drive install the optical drive blank Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If applicable install the front bezel d Figure 17 Removing and Installing the Optical Drive Hot Swappable Hard Drive Systems Ce 1 optical drive 2 data cable 3 power cable 4 release tab Installing The Optical Drive In Hot Swappable Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform P fa h se Sa m on 10 11 12 troubleshooting and simple repairs as a
103. oi n pk apa past 57 Removing The IDRAG Ports Kar elekte swete os ones ed pas skin ok k e kon au ke dak pa PRA pea ENEE ee 57 installing The DRAC Ports CAT teste on aki tand ok suk kd pake ankinn kk EE 58 SD vFlash Card Replacing An SD vFlash Card Internal Dual SD Modul vert e dedan kn e ta n kek ch date aka a ek vais aou je n ak pa kk de da wk kaka sy Removing The Internal Dual SD Module 59 Installing The Internal Dual SD Module 60 IAtern al SD Ga A0 e tee ak vin nan eee td te pwa ape ka ao e n kk pa BE pe S Bonne EY po Do e Ld Re es end Removing An Internal SD Card Installing An Internal SD Card Integrated Storage Controller Card Removing The Integrated Storage Controller Carl 62 Installing The Integrated Storage Controller Card 63 NIE 63 REMOVING AIPrOCOSSOM Aas sou isk za pea ryen kok kaki wa ti sye Bo ccs joules dob kaa tl m a pa e ed vl pk de ede Ak ak Re FR 63 Installing A Fror esgt 2 ikid vev ae kako ESO di klan kaa e pay ea da ai dead kdk pd dw avoka EENS 65 Nee Hot Spare Feature Removing A Redundant Power Supp 67 Installing A Redundant Power Supp 68 Removing A Non Redundant Power Sunny 68 Installing A Non Redundant Power Supp 69 Removing The Power Supply Blank 69 Installing The Power Supply Blank Bustier Battery kw known oo dwane dp pwe kn ka n l W kk A D E Replacing Pe System Steed ande nat eaa aaae np ke adnan asada Hard Drive Backpl N fese E ra ae ke kant ke eeh od n wa da a k a ka id e n
104. omponents are properly installed 4 Ensure that all cables are properly connected Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane 5 Close the system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics 87 If the tests fail see Getting Help Troubleshooting The System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system ZP fa h gt Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the p
105. onnector 23 CTRL_PNL_MB Control panel interface connector 24 SATA_A D SAS connector 25 SATA_E Optical drive SATA connector 26 SAS_A SAS connector 27 FP_USB Front Panel USB connector 28 IDSDM Internal Dual SD Module 29 SAS_B SAS connector Disabling A Forgotten Password The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 5 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 6 Open the system 7 Install the jumper plug on the password jumper 8 Close the system 9 Assign a new system and or setup password 99 100 Technical Specifications
106. or your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 61 Removing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform d em Oo P w 62 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system K NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card Push down the two release levers at the edge of the card to disengage the card from the connector Disengage the card from the storage controller card holder on the system board Remove the card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 Figure 27 Removing and Installing the Integrated Storage Controller Card 1 touch points 2 2 storage controller card 3 storage controller car
107. ord can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space A D 0 C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS Screen select System Security and press lt Enter gt 27 T
108. ostics If the tests fail see Getting Help Troubleshooting Expansion Cards A ka a Sr A e P gt d CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system 93 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet
109. ower supply If the power supply status indicator is not lit turn off the system and attached peripherals and disconnect the system from the electrical outlet N Open the system Reseat the power supply and the cables Close the system If the problem persists see Getting Help eo P ra 88 Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e Acooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow th
110. perate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines The allowable configurations depend on the memory mode selected K NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2 A3 A5 and A6 K NOTE Advanced ECC with Mirroring is not supported 41 Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled
111. r Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom K NOTE This option can be disabled only if the C States option in Custom mode is disabled NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Memory Patrol Scrub Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub 24 option is set to Standard Menu Item Memory Refresh Rate Memory Operating Voltage Description Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed By default
112. r the data on your system AN CAUTION Anyone can access the data stored on your system if the system is running and unattended k NOTE Your system is shipped with the system and setup password feature disabled 26 Assigning A System And Or Setup Password NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press Enter The System BIOS screen is displayed 3 Inthe System BIOS screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A passw
113. read the updates first because they often supersede information in other documents Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics platform updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the iDRAC license purchased For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot eXecution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Comm
114. rive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed 1 Ifa hard drive blank is installed in the hard drive slot remove it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane 5 Close the hard drive carrier handle to lock the hard drive in place 47 Optical Drive Optional Removing The Optical Drive In Hot Swappable Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform te so m e St 48 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t
115. roblem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Redundant Power Supplies A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Reseatthe power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly 2 Ifthe problem persists see Getting Help Troubleshooting A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Press the self diagnostic button on the p
116. ront and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror K NOTE This option is displayed only if IDSDM is installed on the system board Allows you to enable or disable the Operating System interface of the embedded NIC1 and NIC2 controller By default the Embedded NIC1 and NIC2 option is set to Enabled Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root 1 0 Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Dis
117. rs Figure 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Power on indicator power W The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector CH Allows you to connect a VGA display to the system Item Indicator Button or Icon Description Co
118. s may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold System inlet name temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Error Code Message Information Action f 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Mes
119. s one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis Figure 30 Removing and Installing a Redundant Power Supply 1 redundant power supply unit 2 release latch 3 power supply handle 67 Installing A Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in Watts is listed on the power supply label H applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation Connect the power cable to the power supply and plug the cable into a power outlet A CAUTI
120. s referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling shroud Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product AN CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes E NOTE The procedure for removing each fan is identical 49 Pon gt Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Remove the cooling shroud or power distribution board shroud as applicable Disconnect the fan s power cable from the power cable connector on the system board or power distribution board as applicable Lift the fan out of the cooling fan bracket Figure 18 Removing and Installing a Cooling Fan 1 cooling fan 2 power cable connector 3 cooling fan bracket Installing A Cooling Fan
121. sages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 121 122 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com Select your support category If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate service or support link based on your need 123
122. sists see Getting Help Drive number is removed from disk drive bay bay 113 Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 114 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Drive number removed from disk drive bay bay Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Power supply number failed PSU number failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply number Predictive failure on PSU number Check PSU System performance and power redundancy may be degraded or lost Remove and r
123. ssword Table 4 System Board Jumper Settings Jumper Setting PWRD_EN Oo 2 4 6 default Lag NVRAM_CLR o DO 1 3 5 default gt 135 Description The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 97 System Board Connectors L L 7 7 e d A x puno ou ETO ie 3 vo NVRAM CLR eo d 18 17 16 15 14 13 Figure 43 System Board Jumpers and Connectors Item 1 gt wo N o 98 Connector INT_STORAGE ID_BTN CMA_JACK USB 2 USB 1 10 RISER2 NIC 2 NIC 1 VGA COM IO_RISER1 Fan5 Fan4 Fan3 12 Description Integrated storage controller card connector System identification button System identification connector USB connector USB connector Riser 2 connector Ethernet connector Ethernet connector Video connector Serial connector Riser 1 connector Cooling fan connector Cooling fan connector Cooling fan connector Item Connector Description 15 PWR_CONN_1 Power connector 16 Fan2 Cooling fan connector 17 A1 A4 A2 A5 A3 A6 Memory module sockets 18 BP SIG Backplane signal connector 19 PWR CONN 2 Power connector 20 CPU1 Processor socket 21 PDB_CONN Power distribution board connector 22 BATTERY Battery c
124. stem Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU number configuration is unsupported CPU lt number gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state 107 Error Code CPU0010 CPU0023 CPU0204 CPU0700 CPU0701 108 Message Information Action Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Review the technical specifications for supported processor types CPU number is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU number is absent CPU number is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt lt name gt voltage is outside of range
125. system and aid in proper cooling and airflow inside the system Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 24 Removing and Installing the iDRAC Ports Card 57 1 expansion card latch 5 SD card slot 2 expansion card riser touch points 2 6 RJ 45 Ethernet port 3 expansion card riser 1 7 iDRAC Ports card 4 iDRAC Ports card connector Installing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp mm o w troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the iDRAC Ports card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the iDRAC Ports card connector on expansion card riser 1 Open the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the card edge connector aligns with the iDRAC Ports card connector Align the iDRAC Ports card bracket with the hooks
126. t cable is not connected or is improperly connected System board lt name gt cable connection failure Check connection The cable may be necessary for proper operation System functionality may be degraded Error Code MEM0000 MEMO001 MEM0007 MEMO701 MEM0702 MEM1205 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Check if the cable is present then reinstall or reconnect Persistent correctable memory errors detected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s locatiom Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check th
127. t you remove the power distribution board before removing the system board from the chassis Disconnect all other cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis Remove the nine screws on the system board and slide the system board toward the front of the system Hold the system board by its edges and lift the system board out of the chassis A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 81 Figure 42 Removing and Installing the System Board 1 screws 9 2 system board Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform 82 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new system board assembly CAUTION Do not lift the system board assembly by grasping a memory module processor or other components A CAUTION Take care not to damage the system identification button while placing the system board into the chassis Hold the system board by its edges and angle it toward the back of the chassis Lower the system board into the
128. ulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft lt 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point E NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions e Do not perform a cold startup below 5 C e Allow processor performance degrade e Non redundant power supplies are not supported e Non Dell qualified peripheral cards and or peripheral cards are not supported 103 104 System Messages LCD Messages K NOTE Applicable only if your system has an LCD display The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code is displayed on the LCD Record the code then see System Error Messages Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the Left and Right buttons to highlight an
129. umber Check PSU Check input power or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply number An over current fault detected on PSU number Check PSU This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Fan failure detected on power supply number Fan failure detected on PSU number Check PSU Check for fan blockage If the problem persists see Getting Help A power supply wattage mismatch is detected power supply number is rated for lt va ue gt watts PSU wattage mismatch PSU number value gt watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuration Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Power supply redundancy is lost The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Rei
130. unication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that 17 mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup K NOTE Operating systems must be UEFl compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following messag
131. uring the power distribution board to the chassis and lift the board out of the chassis 79 Figure 41 Removing and Installing the Power Distribution Board 1 screws 2 5 power distribution board 2 power supply cables to the system board 3 6 fan cable connector 3 power supply cable to the hard drive backplane 4 standoffs 2 Installing The Power Distribution Board JN CAUTION Many repairs may only be done by a certified service technician You should only perform PF YY N 80 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the power distribution board with the standoffs on the chassis Install the two screws that secure the power distribution board to the chassis Connect the power distribution cables to the system board and fan cable connector to the power distribution board Install the PDB shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing The System Board A A PEN gt CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docu
132. uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system To remove the optical drive blank press the blue release tab at the back of the blank and push the blank out of the system Align the optical drive with the optical drive slot on the front of chassis Slide the optical drive into the slot until the latch snaps into place Connect the power data cable to the back of the drive Route the power data cable underneath the cable routing latch of the system Connect the power data cable to the connectors on the system board Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Fans Your system supports RE SS e Four cooling fans in a non redundant power supply configuration e Five cooling fans in a redundant power supply configuration NOTE Fan 1 must be installed in a redundant power supply configuration NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number i
133. with a boot image and then specify the USB memory key in the boot sequence in the System Setup K NOTE The internal USB connector INT_USB is located on expansion card riser 2 Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform o Ny ep mm P 4 ba troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the USB connector INT_USB on the expansion card riser 2 If installed remove the USB key Insert the USB key into the USB connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and verify that the USB key is detected by the system 2 M T FER L Figure 19 Replacing the Internal USB Key 1 USB memory key 2 USB memory key connector 51 Expansion Cards And Expansion Card Risers K NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from powering on and no BIOS POST message or F1 F2 pause is d
134. y error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU number machine check error detected CPU number machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 109 Error
135. y perform eo PS ODN 60 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the IDSDM connector on the system board Align the connectors on the system board and the dual SD module Push the dual SD module until it is firmly seated on the system board Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal SD Card Removing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the SD card slot on the internal dual SD module and pr
136. ys the brand name reported by the processor Displays the total L2 cache Displays the total L3 cache Displays the number of cores per processor SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI or RAID mode By default Embedded SATA is set to AHCI Mode Port A Auto enables BIOS support for the device attached to SATA port A By default Port A is set to Auto Port B Auto enables BIOS support for the device attached to SATA port B By default Port B is set to Auto 21 Menu Item Description Port C Auto enables BIOS support for the device attached to SATA port C By default Port C is set to Auto Port D Auto enables BIOS support for the device attached to SATA port D By default Port D is set to Auto Port E Auto enables BIOS support for the device attached to SATA port E By default Port E is set to Auto K NOTE Ports A B C and D are used for the backplane drives and port E for the optical drive CD DVD Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system JN CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Sett

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