DELL SCv2020
Contents
1. ssssssee 10 SCV2000 SCv2020 DFIV8S t 2 O us 15 2 Replacing SCv2000 SCv2020 Components sess 17 Safety Precios 17 Installation Safety Precalitioris u d elected p Dd Le eme t e o BO di pec eus 17 Electrical Safety Precautions d iid ren Lire tn dit 18 Electrostatic Discharge Precautions i certe een rne eee t e ed data 18 General Sat Precautioris S 4 NL MU AU MES cda sspe te t EE NR dienes 18 Pre ReplacementProcedUures ed eie Ue dea ela reporter Ee Uta Pe e Lp TREES 19 Sending Diagnostic Data Using Dell SupportAssist essssssssee emen 19 Shutting Down a Storage Controller ssssssssssseeee eene 19 Shuttinig Down the Storage Systainer RR re 19 Replacing the Front Bezana ee He eee 20 Replacing Power Supply Cooling Fan Modules nennen 20 Identifying the Failed Power Supply issssssssssssseeeneneeeeenennneneeneee nennen enne 20 Identifying the Failed Cooling Faisin nennen nnne rennen nnns 22 Replacing a Power Supply Cooling Fan Module ssssssssseeeeeeeneeenene 235 Replacing Hard Dres ree o OO ee qo ee ed e e oe a 25 SCv2000 SCv2020 Storage System Drive Numbering sssssssseeme 25 Identifying the Failed Hard Drive ssssssssssssssssseseeeeeee nennen enne ntn nme nnns 25 Peplacing a Hard Drie vere t EDU RERUM A Ep dg er Ra 27 Replacing the Storage Controller Battery nnne 29 Replacing a Storage Controller2. Figure 9 Replacing the Front Bezel 5 Hookthe right end of the replacement bezel onto the front panel of the storage system 6 Insert the left end of the bezel into the securing slot until the release latch snaps into place 7 Secure the bezel with the keylock Replacing Power Supply Cooling Fan Modules The SCv2000 SCv2020 storage system supports two hot swappable power supply cooling fan modules The fans that cool the storage system and the power supplies are integrated into the power supply cooling fan module and cannot be replaced separately If one power supply cooling fan module fails the second module continues to provide power to the storage system NOTE When a power supply cooling fan module fails the fan speed in the remaining module increases significantly to provide adequate cooling The fan speed decreases gradually when a new power supply cooling fan module is installed Identifying the Failed Power Supply To determine which power supply failed use the Dell Storage Client 1 Click the Hardware tab 2 Inthe Hardware tab navigation pane select the Storage Center 20 Replacing SCv2000 SCv2020 Components 3 Expand the failed storage system entry 4 In the Hardware Alerts area find the hardware alert that identifies the enclosure with the failed power supply Ce Ww Controlers 49 SN 64562 4 47 SN 64563 3 Encosures H Qi Encesure Qi Enciosure Figure 10 Hardw
3. REPL 10 Mbps 100 Mbps or 1 Gbps embedded SCSI port used for replication to another Storage Center 6 Gbps SAS connectors for SAS port redundancy and additional expansion enclosures Es NOTE SAS connectors are SFF 8086 SFF 8088 compliant One USB 3 0 connector Not for customer use on SCv2000 SCv2020 storage systems K NOTE Not for customer use e One two color LED indicator for system status e One single color LED indicator for power status Two digit seven segment display indicating the storage system ID number e ID button with a single color LED indicating startup and pressed states e One single color activity LED e One single color LED status indicator per drive Two single color LEDs per Ethernet port indicating activity and link speed e Four dual color LEDs per SAS connector indicating port activity and status e Onesingle color LED indicating status e One single color LED indicating fault e One single color LED for identification e Eight single color LED for diagnostics Four LED status indicators for Power Supply Status AC Fail status DC Fail status and Fan Fail status AC power supply per power supply Wattage Voltage Heat dissipation 40 580 W maximum wattage 584 W 100 240 VAC 7 6 3 0 A SCv2000 65 W at 230 VAC and 99 W at 115 VAC SCv2020 65 W at 230 VAC and 99 W at 115 VAC SCv2000 SCv2020 Technical Specifications Power Supplies Maximum inrush current Under typical line
4. SCv2000 SCv2020 Technical Specifications 41 Environmental Storage Altitude Operating Storage Half sine shock 30 G 5 with a pulse duration of 10 ms 10 all sides O to 5 048 m 0 to 10 000 ft For altitudes above 915 m 5 000 ft the maximum operating temperature is derated 1 C per 500 m 1 F per 547 ft 300 to 12 192 m 71000 to 40 000 ft Airborne Contaminant Level Class 42 G1 or lower as defined by ISA S71 04 1985 SCv2000 SCv2020 Technical Specifications
5. 1 Click Send SupportAssist Data Now The Send Support Assist Data Now dialog box appears 2 Select Storage Center Configuration and Detailed Logs 3 Click OK 36 Replacing SCv2000 SCv2020 Components Troubleshooting SCv2000 SCv2020 Components This section contains basic troubleshooting steps for components inside the SCv2000 SCv2020 storage system Troubleshooting Power Supply Cooling Fan Modules Use these steps to troubleshoot power supply cooling fan modules 1 Checkthe status of the power supply cooling fan module using the Dell Storage Client Determine the status of the power supply cooling fan module indicators e f the power supply cooling fan module fault indicator is lit the power supply cooling fan has failed e If the AC power indicator is not lit check the power cord and power source into which the power supply is plugged Connect another device to the power source and check whether the device works Connect the power cord to a different power source Replace the power cord 3 Reseat the power supply cooling fan module by removing and reinstalling it NOTE Allow several seconds for the storage system to recognize the power supply cooling fan modules and determine its status Troubleshooting Hard Drives Use these steps to troubleshoot hard drives 1 Check the status of the hard drive using the Dell Storage Client Determine the status of the hard drive indicators e fthe hard drive status in
6. 2 Audible Alarms Cooling Fan Sens Power Supplies Power Supplies Name Status SwapDetected ACFaiue DCFalure DCOvervot DCUndervot High Temperature Warning Mj 01 02 Up No No No No No No 4 01 01 w Request Swap Clear qf Request DC Undervokage Clear M Replace Power Supply Power Supply View Figure 11 Rear View of the Enclosure Showing the Failed Power Supply Replacing SCv2000 SCv2020 Components 21 Identifying the Failed Cooling Fan To determine which cooling fan failed use the Dell Storage Client 1 2 3 mn 22 Click the Hardware tab In the Hardware tab navigation pane select the Storage Center In the Hardware Alerts area find the hardware alert that identifies the enclosure with the failed cooling fan ZI Hardware T Controllers B 4j SN 64562 4 1 SN 64563 O Enciosures H Encosure H Qi Enciosure 1 2 Serial Number 64562 i Storage Center 64562 Hardware Alerts Summary Ai Current Alerts 2 Disk Alerts 2 Hardware Alerts 2 Hardware Alerts Create Time Object Name Message Alert Status Acknowledged 12 5 14 120929 PM TemperatureSensor 17 Temperature Sensor 01 7 in Enciosure 1 has been swapped inform No 12 8 14 1209 29 PM TemperatureSensor 18 Temperature Sensor 01 8 in Enclosure 1 has been swapped inform No Controllers Name Status Local Port Condon Leader Last Boot Time Asset Tag Service Tag P
7. Name ShefD Status Status Message h cator On Logical D Type Mode Enciosure 1 D m No S0050cc117b0017 amp GSASEBOD EN SC2020 Enciosure 2 o Eu No fO0c04f2ice4S00 EGSASEBOD EM SCI20 Figure 23 Hardware Alert Identifying the Enclosure with the Failed Storage Controller In the Hardware tab navigation pane expand the Enclosures entry Click I O Modules The status of each storage controller is displayed in the I O Modules tab Select the failed storage controller to display its location in the IO Module View tab Replacing SCv2000 SCv2020 Components Storage Hardware Remin Ce 8 Storage Center 64562 W Controllers D lt Q SN 64562 D G SN 64563 O Encosures 3 Encosure 1 Audibie Alarms dio cooing Fan Sens dj Power Supples i Temperature Sen i3 Osis H Enciosure 2 VO Modules e o Name Status SwapDetected Port 1 Phy Lane Status Port 2Phy Lane Status Port 3 Phy Lane Status Postion gera Quom M MetCamneci NaCl Wacom A x or 8 Ev No 4of4 up 4of4 up 2 5 01 A w Request Swap Clear p t Figure 24 Rear View of the Enclosure Showing the Failed Storage Controller Replace a Single Storage Controller Use this procedure to replace a single failed storage controller Prerequisites 1 2 Use SupportAssist to send diagnostic data to Dell Technical Support Services Shut down the storage
8. SCv2020 Components 29 2 Controlling access to hard drives Communicating storage attributes and states to the storage system NOTE Do not return the storage controller battery with the failed storage controller A new battery is not included with a replacement storage controller Identify the Failed Storage Controller To determine which storage controller failed use the Dell Storage Client 1 2 3 p 30 Click the Hardware tab In the Hardware tab navigation pane select the Storage Center In the Hardware Alerts area find the hardware alert that identifies the enclosure with the failed storage controller El Dell Storage Client Toa ESSE Hardware 7 B C SARA f i Storage Center 64562 amp Ect Settings Actions Ww Controllers Serial Number 64562 iQ SN 64562 5 SN 64563 Hardware Alerts Summary O Encosures Ales H Encesure 1 Current Alerts 2 Qi Enciosure 2 Disk Alerts Hardware Alerts 2 Hardware Alerts Create Time Object Name Message Alert Status Acknowledged 12 5 14 12 09 29 PM TemperatureSensor 17 Temperature Sensor 01 7 in Enclosure has been swa inform No 12 5 14 12 09 29 PM TemperatureSensor 1 8 Temperature Sensor 01 8 in Enclosure 1 has been swa inform No Controllers Name Status Local Port Condition Leader Last Boot Time Asset Tag Service Tag D SN 64562 Up Balanced Yes 12 2 14 547 24 PM ENSOTES 2 SN 64583 Up Balanced No 12 2 14 47 1 PM enso7es Enclosure
9. SN 64562 Up Balanced Yes 12 214 54724 PM ENSOTES Q SN 64563 up Balanced No 12 2 14 5 47 31 PM EN69785 Enclosure Name ShefD Status Status Message indicator On Logical D Type Mode Enciosure 1 o ue No SO050cc117b001f7 EGSASEBOD EN SC2020 Enciosure 2 o Qu No f00cO4f2fcfe4500 EGSASEBOD EN SC120 E Esa Settings t Actions Figure 12 Hardware Alert Identifying the Enclosure with the Failed Cooling Fan In the Hardware tab navigation pane expand the enclosure identified in the previous step Select Cooling Fan Sensors The status of each cooling fan is displayed in the Cooling Fans tab Select the failed cooling fan The location of the failed cooling fan is displayed in the Cooling Fan View tab Replacing SCv2000 SCv2020 Components Ce Cooling Fan Sensors 3 storage Center 64562 W Controllers Cooling Fans Y E SN 64582 Y SN 64563 Name Status Swap Detected Location Speed pf peas Boo Qoem 0 PowerSupply BackLen Of 0 2 i Enclosure 1 AudbieAms 8 01 02 down no in Power Supply Back Len Off 01 03 Up No in Power Supply Back Right Low Estar 01 05 Up No In Power Supply Back Right Low tp Power Supplies dl Temperature Ser Osis 01 01 v Request Swap Cear Sp Replace Cooling Fan Sensor 4 Mi Enclosure 2 Fan View Figure 13 Rear View of the Enclosure Showing the Failed Cooling Fan Replacing a Power Supply Cooling Fan Module Use this
10. SN 64563 Que Balanced No 12 2 14 4731 PM ENS9Tes Enclosure Name SheifD Status Status Message indicator On Logica D Type Mode Encosure 1 D m No S0050cc117b00177 6GSASEBOD EN SC2020 Enciosure 2 mv No S00c04f2fcfe4500 amp GSASEBOD EN SCI20 Figure 18 Hardware Alert Identifying the Enclosure with the Failed Hard Drive In the Hardware tab navigation pane expand the enclosure identified in the previous step Select Disks The status of each hard drive is displayed in the Disks tab Select the failed hard drive The location of the failed hard drive is displayed in the Disk View tab c i3 Disks 3 BY storage Center 64562 ee O SN 64562 Y gt SN 64863 Name Status Status Message Swap Detected Hesthy Control Type Spare indicator On Vendor O Enclosures B 01 00 up No Yes Spare Yes Yes peu Encosure 1 udbie Arme 01 01 Qu No Yes Managed No No DELL Cooling Fan Sens lt gt 01 02 Up Mo Yes Manages No No DELL e ou 2 VO Modules Sns vo m Yes Managed No No DELL tp Power Supplies F Temperature Sen 01 04 7 wo Yes Managed No No peu 01 05 Up No Yes Managed No No oeu A A L Figure 19 Front View of the Enclosure Showing the Failed Hard Drive If desired you can open a wizard to guide you through the replacement steps To do so right click on the failed hard drive Replacing SCv2000 SCv2020 Components Replacing a Hard Drive
11. System 13 SCv2000 SCv2020 Storage Controller with SAS Front End Ports Features and indictors on a storage controller with SAS front end ports 9 12 3 4 5 6 8 j10 11 12 13 Figure 7 SCv2000 SCv2020 Storage Controller with Four 12 Gb SAS Front End Ports Item Control Feature Icon Description 1 Battery status indicator 4 Blinking green on 0 5 sec off 1 5 sec Battery heartbeat Fast blinking green on 0 5 sec off 0 5 sec Battery is charging e Steady green Battery is ready 2 Battery fault indicator A e Off No faults e Blinking amber Correctable fault detected e Steady amber Uncorrectable fault detected replace battery 3 MGMT port 10 Mbps 100 Mbps or 1 Gbps Ethernet port used for storage system management and access to the BMC NOTE To use the MGMT port as an iSCSI port for replication to another Storage Center a Flex Port license and replication license are required To use the MGMT port as a front end connection to host servers a Flex Port license is required 4 REPL port 10 Mbps 100 Mbps or 1 Gbps Ethernet iSCSI port used for replication to another Storage Center 74 NOTE To use the RELP port as a front end connection to host servers a Flex Port license is required 5 SAS activity indicators e Off Port is off Steady green Port is on but without activity e Blinking green Port is on and there is activity 6 Storage controller h On Storage controller completed POST module s
12. conditions and over the entire system ambient operating range the inrush current may reach 45 A per power supply for 40 ms or less Available Hard Drive Power Per Slot Supported hard drive power consumption continuous Physical Height Width Depth Weight maximum configuration Weight without drives Environmental Up to 1 2 A at 5 V Up to 0 5 A at 12 V 8 79 cm 3 46 in 48 2 cm 18 98 in SCv2000 54 68 cm 21 53 in SCv2020 54 68 cm 21 53 in SCv2000 29 kg 64 lb SCv2020 24 kg 53 lb SCv2000 21 kg 46 lb SCv2020 19 kg 41 lb For additional information about environmental measurements for specific storage system configurations see dell com environmental_datasheets Temperature Operating Storage Relative humidity Operating Storage Maximum vibration Operating Storage Maximum shock Operating 5 to 57 C 41 to 135 F with a maximum temperature gradation of 10 C per hour 52 C 126 F maximum 2 000 to 3 048 m 6 562 to 10 000 ft 47 C 117 F maximum 3 048 to 4 000 m 10 000 to 13 123 ft 40 to 65 C 40 to 149 F at a maximum altitude of 12 000 m 39 370 ft 10 to 80 noncondensing with 29 C 84 2 F maximum dew point 5 to 95 noncondensing with 33 C 91 F maximum dew point 0 21 G at 5 500 Hz for 15 min 1 04 G at 2 200 Hz for 15 min Half sine shock 5 G 5 with a pulse duration of 10 ms 10 in operational orientations only
13. controller using the Dell Storage Client About this task Storage controllers can be replaced one at a time without shutting down the storage system Steps Qu Ur d UU E Make sure all of the cables are labeled Disconnect all of the cables from the storage controller that was shut down Remove the battery from the storage controller Squeeze the release tab on the storage controller release lever Pull the release lever away from the chassis Grasp the release lever and pull the storage controller away from the chassis Replacing SCv2000 SCv2020 Components 31 10 11 12 32 3 Figure 25 Replacing a Storage Controller 1 Power supply cooling fan module 2 Storage controller 3 Release lever Locate the battery removed in a previous step and insert it into the replacement storage controller a Align the battery with the slot on the storage controller b Slide the battery into the storage controller until the release tab clicks into place Insert the replacement storage controller into the chassis until it is fully seated K NOTE The bottom storage controller is installed upside down Reconnect the cables to the storage controller Push the release lever toward the chassis until it clicks into place The storage controller is powered on K NOTE When a storage controller is powered on there is a one minute delay while the storage controller prepares to boot During this time the only ind
14. procedure to replace a failed power supply cooling fan module Prerequisites 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services About this task You can replace power supply cooling fan modules one at a time without shutting down the storage system Steps 1 Press the power switch on the power supply cooling fan module to turn it off 2 Remove the hook and loop strap that secures the power cable and disconnect the power cable from the power supply cooling fan module 3 Push the release tab on the power supply cooling fan module and slide it out of the chassis using the handle CAUTION The power supply cooling fan modules are heavy To avoid injury use both hands while removing the module Replacing SCv2000 SCv2020 Components 23 Figure 14 Removing a Power Supply Cooling Fan Module 1 Power supply cooling fan module 2 Storage system chassis 4 Slide the replacement power supply cooling fan module into the chassis until it is fully seated and the release tab clicks into place 5 Connect the power cable to the power supply cooling fan module and make sure that the cable is plugged into a power outlet 6 Secure the power cable using the hook and loop strap Figure 15 Securing the Power Cable 7 Press the power switch on the power supply cooling fan module to turn it on NOTE Allow several seconds for the storage system to recognize the power supply cooling fan module and determine
15. sensor and acknowledge the alert a Click the Hardware tab In the Hardware tab navigation pane expand the enclosure Select Temperature Sensors In the right pane right click the sensor then click Request Swap Clear Click the Alerts tab Right click the alert and select Acknowledge 0oonc NOTE The alert may not appear immediately If the alert does not appear wait 10 seconds and then click Refresh 14 Shut down the other storage controller and repeat the previous steps Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services Replace Both Storage Controllers Simultaneously If you need to replace both storage controllers at the same time contact Dell Technical Support Services for assistance Replacing Rack Rails Rack rails are used to install the SCv2000 SCv2020 storage system into a rack Prerequisites 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services 2 Shut down the storage system using the Dell Storage Client About this task Use this procedure to replace rack rails K NOTE Replacing rack rails must be performed during a scheduled maintenance window when the Storage Center system is unavailable to the network Steps Make sure all of the cables are labeled Disconnect all of the cables from the storage system Remove the storage system from the rack rails Remove the rack rails from the rack Install the replacement rack rails i
16. steady green At least one power supply is providing power to the storage system 2 Status indicator M Lights when at least one power supply is supplying power to the storage system Off No power e Onsteady blue Power is on and firmware is running e Blinking blue Storage system is busy booting or updating e Onsteady amber Hardware detected fault Blinking amber Software detected fault 3 Identification O Lights when the storage system identification is enabled button e Off Normal status Blinking blue Storage system identification enabled 4 Unit ID display Displays the storage system identification number 01 Hard drives Up to 12 3 5 inch or 24 2 5 inch SAS hard drives 8 About the SCv2000 SCv2020 Storage System SCv2000 SCv2020 Back Panel Features and Indicators The back panel of the SCv2000 SCv2020 shows the storage controller indicators and power supply indicators Figure 2 SCv2000 SCv2020 Back Panel View Item Name Icon Description 1 Power supply Contains a 580 W power supply and fans that provide cooling cooling fan module for the storage system PSU 2 2 Battery backup unit Allows the storage controller to shut down gracefully when a BBU 2 loss of AC power is detected 3 Storage controller Each storage controller module contains Lor 2 Back end ports Two 6 Gbps SAS ports e Front end ports Fibre Channel ports iSCSI ports or SAS ports MGMT port Embedded Ethernet
17. up to two storage controllers in two interface slots The storage controllers support Fibre Channel iSCSI or SAS front end ports SCv2000 SCv2020 Storage Controller with Fibre Channel Front End Ports Features and indictors on a storage controller with Fibre Channel front end ports f 9 12 3 4 5 64 8410 11 12 13 12 3 4 5 6 16 15 14 Figure 4 Storage Controller with Two 16 Gb Fibre Channel Front End Ports Item Control Feature Icon Description 1 Battery status indicator 4 Blinking green on 0 5 sec off 1 5 sec Battery heartbeat Fast blinking green on 0 5 sec off 0 5 sec Battery is charging 10 About the SCv2000 SCv2020 Storage System Item Control Feature 10 11 12 15 Battery fault indicator MGMT port REPL port SAS activity indicators Storage controller module status Recessed power off button Storage controller module fault Recessed reset button Identification LED USB port Diagnostic LEDs 8 Serial port 5 5 mm mini jack Icon Description Steady green Battery is ready e Off No faults Blinking amber Correctable fault detected Steady amber Uncorrectable fault detected replace battery 10 Mbps 100 Mbps or 1 Gbps Ethernet iSCSI port used for storage system management and access to the BMC K NOTE To use the MGMT port as an iSCSI port for replication to another Storage Center a Flex Port license and replication license are requ
18. Dell Storage Center SCv2000 and SCv2020 Storage System Owner s Manual e e u u atory Model E09J E10J latory Type E09J001 E10J001 Notes Cautions and Warnings Es NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright O 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2015 04 Rev ADO Contents About this Guid aora 5 Revision Hist cot oe EUR phe abs 5 Audience sin aiae er e a cr la eke e sts de e Slant ide eo Les 5 Contacting Della iv a rr prit t RO PH PERLE EE ria TS 5 Related Publications x t eter better a tenir oem teni dt 5 1 About the SCv2000 SCv2020 Storage System esses 7 SCv2000 SCv2020 Monitoring and Diagnostics 7 SCv2000 SCv2020 Storage System Hardware eene 7 SCv2000 SCv2020 Storage System Front Panel Features and Indicators 7 SCv2000 SCv2020 Back Panel Features and Indicators 9 SCv2000 SCv2020 Storage Controller Features and Indicators
19. Use this procedure to replace a failed hard drive Prerequisites 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services About this task Hard drives can be replaced one at a time without shutting down the storage system Steps 1 Remove the front bezel A solid amber light appears next to the failed hard drive indicating the drive is ready to be removed 2 Press the release button to open the hard drive carrier release handle 3 Slide the hard drive out until it is free of the hard drive slot 4 M X Figure 20 Replacing a Hard Drive 1 Hard drive carrier release handle 2 Hard drive indicators 3 Hard drive carrier 4 Hard drive slot 4 Pressthe release button on the replacement hard drive to open the hard drive carrier release handle K NOTE Hold the hard drive by the plastic part of the hard drive carrier or the handle 5 Insert the hard drive carrier into the hard drive slot until the carrier contacts the backplane CAUTION Do not remove the hard drive blanks that are installed in hard drive slots that are not occupied The hard drive blanks ensure proper cooling of the storage system 6 Close the hard drive carrier handle to lock the hard drive in place NOTE Allow several seconds for the storage system to recognize the hard drive and determine its status When functioning properly the hard drive s status indicator turns green In addition the hard drive indicator turns green in the Dell St
20. alled Storage Center prevents the drive from being managed The drives in an SCv2000 storage system are installed horizontally The drives in an SCv2020 storage system are installed vertically The indicators on the drives provide status and activity information 1 2 Figure 8 SCv2000 SCv2020 Drive Indicators Item Name Indicator Code 1 Drive activity e Blinking green Drive activity indicator e Steady green Drive is detected and there are no faults 2 Drive status e Off Normal operation indicator Blinking amber on 1 sec off 1 sec Drive identification is enabled About the SCv2000 SCv2020 Storage System 15 Item 16 Name Indicator Code e Blinking amber on 2 sec off 1 sec Drive failed e Steady amber Drive is safe to remove About the SCv2000 SCv2020 Storage System Replacing SCv2000 SCv2020 Components This section describes how to remove and install components of an SCv2000 SCv2020 storage system This document assumes that the customer has received the replacement component and is ready to install it Safety Precautions Always follow these safety precautions to avoid injury and damage to Storage Center equipment If equipment described in the document is used in a manner not specified by Dell the protection provided by the equipment may be impaired For your safety and protection observe the rules described in the following sections NOTE See the safety and regulatory information that shipped w
21. are Alert Identifying the Enclosure with the Failed Power Supply i Storage Center 64562 E Eat Settings 5 Actions Serial Number 64562 Hardware Alerts Summary Aans Current Alerts 2 Disk Alerts 2 Hardware Alerts 2 Hardware Alerts Create Time Object Name Message Alert Status Acknowledged 12 5 14 120929 PM TemperatureSensor 1 17 Temperature Sensor 01 17 in Enclosure 1 has been swapped inform No 12 5 14 1209 29 PM TemperatureSensor 1 18 Temperature Sensor 01 18 in Enclosure 1 has been swapped inform No i Controllers Name Status Local Port Condition Leader Last Boot Tine Asset Tag Service Tag SN 64562 Qu Balanced Yes 12 2 14 5 47 24 PM EN69785 y SN 64863 Up Balanced No 12 2 14 4731 PM Ew59785 Enclosure Name ShefD Status Status Message indicator On Logical D Type Mode Enciosure 1 o uo No S0050cc117b0017 amp GSASEBOD EN SC4020 Enciosure 2 o Eur No fO0c 4f2 ce4500 EGSASEBOD EM SC220 4 m 5 In the Hardware tab navigation pane expand the enclosure identified in the previous step and select Power Supplies The status of each power supply is displayed in the Power Supplies tab 6 Select the failed power supply The location of the failed power supply is displayed in the Power Supply View tab FE tony ye Cee Ef Storage Center 64562 y Controters 5 Q SN 64562 D O SN 64863 3 Encosures 3 Enciosure 1 a vo Modules di Temperature Sen Disks Enclosure
22. ay while the storage controller prepares to boot During this time the only indication that the storage controller is powered on are the LEDs on the storage controller After the one minute delay the fans and LEDs turn on as an indication that the storage controller is starting up In the Dell Storage Client make sure that the replacement storage controller is recognized and shown as up and running K NOTE If the Storage Center software on the replacement storage controller is older than the software on the existing storage controller the storage system updates the replacement storage controller with the software version on the existing storage controller The Storage Center software update on the replacement storage controller may take from 15 to 45 minutes to complete Clear the swap status for the temperature sensor and I O module Click the Hardware tab In the Hardware tab navigation pane expand the enclosure Select Temperature Sensors In the right pane right click the sensor then click Request Swap Clear Select I O Modules In the right pane right click the module then click Request Swap Clear Click the Alerts tab o 9 oco0o Replacing SCv2000 SCv2020 Components h Right click the alerts for the temperature sensor and I O modules then click Acknowledge NOTE The alerts may not appear immediately If the alerts do not appear wait 10 seconds and then click Refresh 13 Clear the swap status for the temperature
23. dicator blinks amber on 2 seconds off 1 second the hard drive has failed e If the hard drive status indicator is not lit proceed to the next step 3 Check the connectors and reseat the hard drive a Remove the hard drive b Check the hard drive and the backplane to ensure that the connectors are not damaged c Reinstall the hard drive Make sure the hard drive makes contact with the backplane Troubleshooting SCv2000 SCv2020 Components 57 Troubleshooting Storage Controllers Use these steps to troubleshoot storage controllers 1 Check the status of the storage controller using the Dell Storage Client 2 Check the pins and reseat the storage controller a Remove the storage controller b Verify that the pins on the storage system backplane and the storage controller are not bent c Reinstall the storage controller 3 Determine the status of the storage controller link status indicators If the indicators are not green check the cables a Shut down the storage controller b Reseat the cables on the storage controller c Restart the storage controller d Recheck the link status indicators If the link status indicators are not green replace the cables 38 Troubleshooting SCv2000 SCv2020 Components SCv2000 SCv2020 Technical Specifications This section contains technical specifications of the SCv2000 SCv2020 storage system Technical Specifications The technical specifications of the SCv2000 SCv2020 storage syste
24. follow electrostatic discharge ESD precautions to avoid injury and damage to Storage Center equipment Electrostatic discharge ESD is generated by two objects with different electrical charges coming into contact with each other The resulting electrical discharge can damage electronic components and printed circuit boards Follow these guidelines to protect your equipment from ESD Dell recommends that you always use a static mat and static strap while working on components in the interior of the storage system chassis Observe all conventional ESD precautions when handling plug in modules and components e Use a suitable ESD wrist or ankle strap e Avoid contact with backplane components and module connectors Keep all components and printed circuit boards PCBs in their antistatic bags until ready for use General Safety Precautions Always follow general safety precautions to avoid injury and damage to Storage Center equipment e Keep the area around the storage system chassis clean and free of clutter e Place any system components that have been removed away from the storage system chassis or on a table so that they are not in the way of foot traffic While working on the storage system chassis do not wear loose clothing such as neckties and unbuttoned shirt sleeves which can come into contact with electrical circuits or be pulled into a cooling fan 18 Replacing SCv2000 SCv2020 Components e Remove any jewelry or me
25. iSCSI port which is typically used for system management A NOTE The MGMT port can share iSCSI traffic if the Flex Port license is installed e REPL port Embedded iSCSI port which is typically used for replication to another Storage Center 4 Cooling fan fault Off Normal operation indicator 2 e Steady amber Fan fault or there is a problem communicating with the PSU e Blinking amber PSU is in programming mode 5 AC power fault FN Off Normal operation indicator 2 Steady Amber A PSU has been removed or there is a problem communicating with the PSU Blinking amber PSU is in programming mode About the SCv2000 SCv2020 Storage System Item Name Icon Description 6 AC power status O e Off AC power is off or the power is on but the module is indicator 2 not in a controller or it may indicate a hardware fault Steady green AC power is on e Blinking green AC power is on and the PSU is in standby mode 7 DC power fault zzz Off Normal operation indicator 2 Steady amber A PSU has been removed or there is a DC or other hardware fault or there is a problem communicating with the PSU Blinking amber PSU is in programming mode 8 Power socket 2 Accepts a standard computer power cord 9 Power switch 2 Controls power for the storage system There is one switch for each power supply cooling fan module SCv2000 SCv2020 Storage Controller Features and Indicators The SCv2000 SCv2020 includes
26. ication that the storage controller is powered on are the LEDs on the storage controller After the one minute delay the fans and LEDs turn on as an indication that the storage controller is starting up In the Dell Storage Client make sure that the replacement storage controller is recognized and shown as up and running K NOTE If the Storage Center software on the replacement storage controller is older than the software on the existing storage controller the storage system updates the replacement storage controller with the software version on the existing storage controller The Storage Center software update on the replacement storage controller may take from 15 to 45 minutes to complete Clear the swap status for the temperature sensor and I O module a Click the Hardware tab b Inthe Hardware tab navigation pane expand the enclosure C Select Temperature Sensors d In the right pane right click the sensor then click Request Swap Clear Replacing SCv2000 SCv2020 Components e Select I O Modules f In the right pane right click the module then click Request Swap Clear g Click the Alerts tab h Right click the alerts for the temperature sensor and I O modules then click Acknowledge NOTE The alerts may not appear immediately If the alerts do not appear wait 10 seconds and then click Refresh Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services Replace Both Storage Co
27. ine and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues go to www dell com support e For customized support enter your system Service Tag on the support page and click Submit e For general support browse the product list on the support page and select your product Related Publications The following documentation is available for the SCv2000 SCv2020 storage system e Dell Storage Center SCv2000 and SCv2020 Storage System Getting Started Guide Provides information about an SCv2000 SCv2020 storage system such as installation instructions and technical specifications e Dell Storage Center SCv2000 and SCv2020 Storage System Deployment Guide Provides information about an SCv2000 SCv2020 storage system such as hardware features and deployment instructions e Dell Storage Center Release Notes Contains information about new features and known and resolved issues for the Storage Center software Dell Storage Center SCv2000 Series Virtual Media Update Instructions Describes how to install Storage Center software on an SCv2000 SCv2020 storage system using virtual media Installing Storage Center software using the Storage Center Virtual Media option is intended for use only by sites that cannot update Storage Center using standard methods e Dell Storage Center Software Upda
28. ired To use the MGMT port as a front end connection to host servers a Flex Port license is required 10 Mbps 100 Mbps or 1 Gbps Ethernet iSCSI port used for replication to another Storage Center requires a replication license K NOTE To use the RELP port as a front end connection to host servers a Flex Port license is required e Off Port is off e Steady green Port is on but without activity e Blinking green Port is on and there is activity On Storage controller completed POST Powers down the storage controller if held for more than five seconds e Off No faults e Steady amber Firmware has detected an error Blinking amber Storage controller is performing POST Reboots the storage controller forcing it to restart at the POST process Off Identification disabled Blinking blue for 15 sec Identification is enabled Blinking blue continuously Storage controller shut down to the Advanced Configuration and Power Interface ACPI S5 state Not for customer use on SCv2000 SCv2020 Storage Systems Green LEDs 0 3 Low byte hex POST code Green LEDs 4 7 High byte hex POST code Not for customer use About the SCv2000 SCv2020 Storage System 11 Item Control Feature Icon Description 14 Four or two Fibre All off No power Channel ports with three Allon Booting up LEDs per port Blinking amber 2 Gbps activity e Blinking green 4 Gbps activity e Blinking yellow 8 Gbps activity Blin
29. ith each Storage Center component Warranty information may be included within this document or as a separate document Installation Safety Precautions Follow these safety precautions Dell recommends that only individuals with rack mounting experience install an SCv2000 SCv2020 storage system in a rack e Make sure the storage system is fully grounded at all times to prevent damage from electrostatic discharge e When handling the storage system hardware you should use an electrostatic wrist guard not included or a similar form of protection The storage system chassis MUST be mounted in a rack the following safety requirements must be considered when doing so e The rack construction must be capable of supporting the total weight of the installed chassis and the design should incorporate stabilizing features suitable to prevent the rack tipping or being pushed over during installation or in normal use e To avoid danger of the rack toppling over do not slide more than one chassis out of the rack at a time e The rack design should take into consideration the maximum operating ambient temperature for the unit which is 57 C Replacing SCv2000 SCv2020 Components 17 Electrical Safety Precautions Always follow electrical safety precautions to avoid injury and damage to Storage Center equipment A WARNING Disconnect power from the storage system when removing or installing components that are not hot swappable When disco
30. its status When the power supply cooling fan module is functioning properly the AC power status indicator turns green and the three fault indicators are off 8 In the Dell Storage Client make sure that the replacement power supply cooling fan module is recognized and shown as up and running Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services 24 Replacing SCv2000 SCv2020 Components Replacing Hard Drives The SCv2000 SCv2020 storage systems support hot swappable hard drives The SCv2000 storage system supports up to 12 3 5 inch hard drives installed in a four column three row configuration The SCv2020 storage system supports up to 24 2 5 inch hard drives installed vertically side by side Hard drives are connected to a backplane through hard drive carriers Hard drive blanks are installed in the hard drive bays that are not occupied Dell Enterprise Plus Drives are the only drives that can be installed in an SCv2000 SCv2020 storage system If a non Dell Enterprise Plus Drive is installed Storage Center prevents the drive from being managed SCv2000 SCv2020 Storage System Drive Numbering In an SCv2000 SCv2020 storage system the drives are numbered from left to right Dell Storage Client identifies drives as XX YY where XX is the number of the unit ID of the storage system and YY is the drive position inside the storage system e An SCv2000 holds up to 12 drives which are numbered left t
31. king amber and yellow Beacon All blinking simultaneous Firmware initialized All blinking alternating Firmware fault 15 Mini SAS port B d Back end expansion port B 16 Mini SAS port A d Back end expansion port A SCv2000 SCv2020 Storage Controller with SCSI Front End Ports Features and indictors on a storage controller with iSCSI front end ports 7 9 8 10 11 12 13 12 3 E 5 6 16 15 14 Figure 6 SCv2000 SCv2020 Storage Controller with Two 10 GbE iSCSI Front End Ports Item Control Feature Icon Description 1 Battery status indicator 4 Blinking green on 0 5 sec off 1 5 sec Battery heartbeat Fast blinking green on 0 5 sec off 0 5 sec Battery is charging Steady green Battery is ready 2 Battery fault indicator A Off No faults e Blinking amber Correctable fault detected Steady amber Uncorrectable fault detected replace battery 12 About the SCv2000 SCv2020 Storage System Item Control Feature 3 10 11 12 13 14 15 16 MGMT port REPL port SAS activity indicators Storage controller module status Recessed power off button Storage controller module fault Recessed reset button Identification LED USB port Diagnostic LEDs 8 Serial port 3 5 mm mini jack Four or two iSCSI ports with two LEDs per port Mini SAS port B Mini SAS port A Icon Description 10 Mbps 100 Mbps or 1 Gbps Ethernet port used for storage syste
32. m management and access to the BMC Es NOTE To use the MGMT port as an iSCSI port for replication to another Storage Center a Flex Port license and replication license are required To use the MGMT port as a front end connection to host servers a Flex Port license is required 10 Mbps 100 Mbps or 1 Gbps Ethernet iSCSI port used for replication to another Storage Center Es e Off Port is off Steady green Port is on but without activity e Blinking green Port is on and there is activity NOTE To use the RELP port as a front end connection to host servers a Flex Port license is required On Storage controller completed POST Powers down the storage controller if held for more than five seconds e Off No faults Steady amber Firmware has detected an error Blinking amber Storage controller is performing POST Reboots the storage controller forcing it to restart at the POST process e Off Identification disabled e Blinking blue for 15 sec Identification is enabled Blinking blue continuously Storage controller shut down to the Advanced Configuration and Power Interface ACPI S5 state Not for customer use on SCv2000 SCv2020 Storage Systems Green LEDs 0 3 Low byte hex POST code Green LEDs 4 7 High byte hex POST code Not for customer use Off No power e Steady Amber Link e Blinking Green Activity Back end expansion port B Back end expansion port A About the SCv2000 SCv2020 Storage
33. ms are displayed in the following tables Drives SAS hard drives SCv2000 Up to 12 3 5 inch SAS hot swappable hard drives 6 0 Gbps SCv2020 Up to 24 2 5 inch SAS hot swappable hard drives 6 0 Gbps Storage Controllers Storage controllers Up to two hot swappable storage controllers with the following IO options e Two 16 Gbps Fibre Channel ports e Four 8 Gbps Fibre Channel ports e Two 10 Gbps iSCSI ports e Four 1 Gbps iSCSI ports e Four 12 Gbps SAS ports Storage Connectivity Configurations Storage Center supports up to 168 drives in one redundant path SAS chain e An SCv2000 supports up to 13 SC100 expansion enclosures or 6 SC120 expansion enclosures e An SCv2020 supports up to 12 SC100 expansion enclosures or 6 SC120 expansion enclosures Redundant Array of Independent Disks RAID Controller Two hot swappable storage controllers Management RAID management using Dell Storage Client 2015 R1 SCv2000 SCv2020 Technical Specifications 39 Back Panel Ports Connectors per Storage Controller Fibre Channel iSCSI or SAS connectors Ethernet connectors SAS connectors USB connector Serial connector LED Indicators Front panel Hard drive carrier Storage controller Power supply cooling fan Power Supplies Connection to a Fiber Channel fabric SCSI network or a direct connection to servers with SAS HBAs MGMT 10 Mbps 100 Mbps or 1 Gbps embedded Ethernet port used for Storage Center management
34. n the rack Install the storage system in the rack rails Reconnect the cables to the storage system Or EOE LUN A Start up the storage system Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services Replacing SCv2000 SCv2020 Components 35 Post Replacement Procedures After replacing a component in the SCv2000 SCv2020 storage system start up the storage system if it was previously shut down and use SupportAssist to send diagnostic data to Dell Technical Support Services Start up the Storage System If the storage system was previously shut down perform this procedure to start it up 1 Plug the power cables into the power supply cooling fan modules of the storage system 2 Turn on the storage system by pressing the power switches on the power supply cooling fan modules K NOTE When the SCv2000 SCv2020 storage system is powered on there is a one minute delay while the SCv2000 SCv2020 prepares to boot During this time the only indication that the SCv2000 SCv2020 is powered on are the LEDs on the storage controllers After the one minute delay the SCv2000 SCv2020 fans and LEDs turn on as an indication that the storage system is starting to come up 3 Usethe Dell Storage Client to make sure the replacement part is recognized and shown as up and running Sending Diagnostic Data Using Dell SupportAssist Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services
35. nnecting power first power down the storage system using the Dell Storage Client and then unplug the power cords from all the power supplies in the storage system e Provide a suitable power source with electrical overload protection All Storage Center components must be grounded before applying power Make sure that there is a safe electrical earth connection to power supply cords Check the grounding before applying power The plugs on the power supply cords are used as the main disconnect device Make sure that the socket outlets are located near the equipment and are easily accessible e Know the locations of the equipment power switches and the room s emergency power off switch disconnection switch or electrical outlet Do not work alone when working with high voltage components e Use rubber mats specifically designed as electrical insulators Do not remove covers from the power supply unit Disconnect the power connection before removing a power supply from the storage system e Do not remove a faulty power supply unless you have a replacement model of the correct type ready for insertion A faulty power supply must be replaced with a fully operational module power supply within 24 hours e Unplug the storage system chassis before you move it or if you think it has become damaged in any way When powered by multiple AC sources disconnect all supply power for complete isolation Electrostatic Discharge Precautions Always
36. ntrollers in Succession Use this procedure to replace both storage controllers one at a time Prerequisites 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services 2 Shut down the left storage controller About this task This procedure is useful if you are swapping out degraded but operational storage controllers Steps Make sure all of the cables are labeled Disconnect all of the cables from the left storage controller Remove the battery from the left storage controller Squeeze the release tab on the storage controller release lever Pull the release lever away from the chassis DAA NI ES Grasp the release lever and pull the storage controller away from the chassis Replacing SCv2000 SCv2020 Components 33 10 11 12 34 3 Figure 26 Replacing a Storage Controller 1 Storage controller 2 Release lever Locate the battery removed in a previous step and insert it into the replacement storage controller a Align the battery with the slot on the storage controller b Slide the battery into the storage controller until the release tab clicks into place Insert the replacement storage controller into the chassis until it is fully seated Reconnect all the cables to the left storage controller Push the release lever toward the chassis until it clicks into place The storage controller is powered on K NOTE When a storage controller is powered on there is a one minute del
37. ny open slots in the chassis All of the drive slots in the storage system must be filled with a drive or drive blank Related Links Storage System Drive Numbering 28 Replacing SCv2000 SCv2020 Components Replacing the Storage Controller Battery Each storage controller contains a hot swappable battery The battery supplies enough emergency power to back up vital information in the event of AC power loss Prerequisites 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services About this task Storage controller batteries can be replaced without shutting down the storage system Steps 1 Press the release tab and then slide the battery out of the storage controller 3 Figure 22 Replace the Storage Controller Battery 1 Battery 2 Release tab 3 Storage controller 2 Align the replacement battery with the slot on the storage controller 3 Slide the battery into the storage controller until the release tab clicks into place Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services Replacing a Storage Controller The SCv2000 SCv2020 storage system supports redundant hot swappable storage controllers Storage controllers provide the following data path and storage management functions for the storage system e Monitoring and controlling some storage system environment elements such as temperature fan power supplies and storage system LEDs Replacing SCv2000
38. o right in rows starting from O at the top left drive 0 2 zm EH 4 lt _ i E m oC i lJ Figure 16 SCv2000 Drive Numbering e AnSCv2020 holds up to 24 drives which are numbered left to right starting from 0 0 11 2134 1516 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Figure 17 SCv2020 Drive Numbering Identifying the Failed Hard Drive To determine which hard drive failed use the Dell Storage Client 1 Click the Hardware tab 2 Inthe Hardware tab navigation pane select the Storage Center 3 In the Hardware Alerts area find the hardware alert that identifies the enclosure with the failed hard drive Replacing SCv2000 SCv2020 Components 25 26 IEEE Hardware Ce m Storage Center 64562 E Ect Settings Actions Ww Controllers Serial Number 64562 H G SN 64562 5 SN 64563 Hardware Alerts Summary gt Encosures Axes Qi Encesure 1 Current Alerts 2 Qi Encesure 2 Disk Alerts 2 Hardware Alerts 2 Hardware Alerts Create Time Object Name Message Alert Status Acknowledged 12 5 14 12 09 29 PM TemperatureSensor 17 Temperature Sensor 01 7 n Enclosure 1 has been swapped inform No 12 8 14 120929 PM TemperstureSensor 18 Temperature Sensor 01 8 in Enclosure 1 has been swapped inform Mo Controllers Name Status Local Port Condon Leader Last Boot Time Asset Tag Service Tag i SN 64562 Up Balanced Yes 12 2 14 5 47 24 PM EN69785 C
39. orage system has only one storage controller shutting it down results in a system outage Steps 1 Click the Hardware tab 2 Inthe Hardware tab navigation pane select the storage controller to shut down 3 Inthe right pane click Shutdown Restart Controller The Shutdown Restart Controller dialog box appears 4 Select Shutdown from the drop down menu 5 Click OK The selected storage controller is shut down Shutting Down the Storage System If you are replacing the storage system chassis or rack rails use the Dell Storage Client to shut down the storage system About this task A CAUTION Shutting down the storage system results in a system outage Steps 1 Select Actions gt System gt Shutdown Restart The Shutdown Restart dialog box appears 2 Select Shutdown from the first drop down menu 3 Click OK Replacing SCv2000 SCv2020 Components 19 After the storage system shuts down unplug the power cables from the power supply cooling fan modules Replacing the Front Bezel The front bezel is a cover for the front panel of the storage system About this task The front bezel must be removed from the front panel when replacing hard drives Steps 1 Use the system key to unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the storage system
40. orage Client 7 Replace the front bezel 8 In the Dell Storage Client make sure that the replacement hard drive is recognized and shown as up and running If the Dell Storage Client informs you that there are unassigned disks see the Storage Center System Manager Administrator s Guide for instructions on managing unassigned disks Replacing SCv2000 SCv2020 Components 27 Next steps 1 Use SupportAssist to send diagnostic data to Dell Technical Support Services Install Hard Drives in Storage System An SCv2000 SCv2020 storage system is shipped with drives installed and empty drive blanks are inserted in the unused slots Prerequisites Use these instructions if you have purchased new hard drives for your SCv2000 SCv2020 storage system About this task The following instructions show the installation of the Dell Enterprise hard drive for reference only Figure 21 Installing Dell Enterprise Hard Drives in a Storage System Steps 1 Remove empty drive blank 2 Open the hard drive carrier handle and insert the hard drive carrier into the hard drive slot Start on the left side of the storage system with slot O and install drives from left to right Slide the drive into the slot until the hard drive carrier contacts the backplane Close the hard drive carrier handle to lock the hard drive in place Continue to push firmly until you hear a click and the hard drive carrier handle fully engages Dp Insert drive blanks into a
41. sssssssssssssssssseeeeeeneeeneene enne nennen nennen tnnt 29 Identity thie Failed Storage Controller nen tote code Pech teet de re deed 30 Replace a Single Storage Controller esses ener eene 31 Replace Both Storage Controllers in Succession eee 33 Replace Both Storage Controllers Simultaneously sssse e 35 Replacing Rack Ralls sited he ak De Dad caua ced bcne Amat 35 Post Replacement Procedures n AAA tat br d e EE Petre 56 Startup the Storage Systerm stet as tete e Pat oce en de ted cmd ote elemen 36 Sending Diagnostic Data Using Dell SupportAssist ssssssssse eme 36 3 Troubleshooting SCv2000 SCv2020 Components 37 Troubleshooting Power Supply Cooling Fan Modules sssssseeeeeene 357 Troubleshooting Hard Drs si acr te A da 37 Troubleshooting Storage Controllers sssssssseeeeeee eene nennen 58 4 SCv2000 SCv2020 Technical Specifications sssssss 39 Technical Specifications 3 51 pre RU iae Hd ie ec dde edet e eR T i epu 39 About this Guide This guide describes how to perform service and maintenance on an SCv2000 SCv2020 storage system Revision History Document Number 3CC1P Revision Date Description AOO April 2015 Initial release Audience The information provided in this Owner s Manual is intended for use by Dell end users Contacting Dell Dell provides several onl
42. tal objects from your body because they are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present e Do not lift a storage system chassis by the handles of the power supply units PSUs They are not designed to hold the weight of the entire chassis and the chassis cover may become bent Before moving a storage system chassis remove the PSUs to minimize weight Do not remove drives until you are ready to replace them NOTE To ensure proper storage system cooling hard drive blanks must be installed in any hard drive slot that is not occupied Pre Replacement Procedures Perform the procedures described in this section before replacing a component of an SCv2000 SCv2020 storage system Sending Diagnostic Data Using Dell SupportAssist Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services 1 Click Send SupportAssist Data Now The Send Support Assist Data Now dialog box appears 2 Select Storage Center Configuration and Detailed Logs 3 Click OK Shutting Down a Storage Controller If you are replacing a storage controller use the Dell Storage Client to shut down the storage controller About this task If the storage system has two storage controllers shutting down one storage controller causes the Storage Center to fail over to the other storage controller which continues to process I O If the st
43. tatus 7 Recessed power off O Powers down the storage controller if held for more than five button seconds 8 Storage controller A Off No faults module fault Steady amber Firmware has detected an error e Blinking amber Storage controller is performing POST 14 About the SCv2000 SCv2020 Storage System Item Control Feature Icon Description 9 Recessed reset button e Reboots the storage controller forcing it to restart at the POST process 10 Identification LED e Off Identification disabled e Blinking blue for 15 sec Identification is enabled e Blinking blue continuously Storage controller shut down to the Advanced Configuration and Power Interface ACPI S5 state 11 USB port gt Not for customer use on SCv2000 SCv2020 Storage Systems 12 Diagnostic LEDs 8 Green LEDs 0 3 Low byte hex POST code Green LEDs 4 7 High byte hex POST code 15 Serial port 5 5 mm mini Not for customer use jack 14 Four Mini SAS High Front end connectivity ports Density HD t ensity HD ports E NOTE The mini SAS HD ports are for front end connectivity only and cannot be used for back end expansion 15 Mini SAS port B d Back end expansion port B 16 Mini SAS port A d Back end expansion port A SCv2000 SCv2020 Drives Dell Enterprise hard disk drives HDDs and Enterprise Solid State Drives eSSDs are the only drives that can be installed in an SCv2000 SCv2020 storage system If a non Dell Enterprise drive is inst
44. te Guide Describes how to upgrade Storage Center software from an earlier version to the current version Dell Storage Center Command Utility Reference Guide Provides instructions for using the Storage Center Command Utility The Command Utility provides a command line interface CLI to enable management of Storage Center functionality on Windows Linux Solaris and AIX platforms Dell Storage Center Command Set for Windows PowerShell Provides instructions for getting started with Windows PowerShell cmalets and scripting objects that interact with the Storage Center via the PowerShell interactive shell scripts and PowerShell hosting applications Help for individual cmdlets is available online Dell Storage Client Administrator s Guide Provides information about the Dell Storage Client and how it can be used to manage a Storage Center Dell Enterprise Manager Administrator s Guide Contains in depth feature configuration and usage information Dell TechCenter Provides technical white papers best practice guides and frequently asked questions about Dell Storage products Go to http en community dell com techcenter storage 1 About the SCv2000 SCv2020 Storage System The SCv2000 SCv2020 storage system provides the central processing capabilities for the Storage Center Operating System OS and management of RAID storage The SCv2000 SCv2020 storage system holds the physical disks that provide storage for the Storage Cen
45. ter If additional storage is needed the SCv2000 SCv2020 also supports SC100 SC120 expansion enclosures SCv2000 SCv2020 Monitoring and Diagnostics The Storage Center Operating System OS generates alert messages for temperature fan disk power and storage controller conditions Use the Dell Storage Client to view these alerts The SCv2000 SCv2020 also has LED indicators that identify possible problems with the storage system K NOTE Dell OpenManage Server Administrator does not support the SCv2000 SCv2020 SCv2000 SCv2020 Storage System Hardware The SCv2000 SCv2020 is a 2U storage system that supports up to 24 2 5 inch hot swappable SAS hard drives installed vertically side by side The SCv2000 SCv2020 ships with two power supply cooling fan modules and up to two redundant storage controllers The storage controller contains multiple I O ports that provide communication with front end servers and back end storage SCv2000 SCv2020 Storage System Front Panel Features and Indicators The front panel of the SCv2000 SCv2020 contains power and status indicators a system identification button and a seven segment display In addition the hard drives are installed and removed through the front of the storage system chassis About the SCv2000 SCv2020 Storage System 7 pcm Figure 1 SCv2000 Front Panel View Item Name Icon Description 1 Power indicator O Lights when the storage system power is on Off No power e On
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