DELL UC300
Contents
1. Regulatory Information Warning Changes or modifications on this unit are not expressly approved by the party responsible for compliance which could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits Agency approval Australia RCM Canada IC EU EFTA CE Japan VCCI Mexico NOM2. New Zealand RCM Russia CU South Korea KCC USA FCC 26 Regulatory
3. which you can find at http www dell com terms This document contains a binding arbitration clause For European Middle Eastern and African customers Dell branded products that are sold and used are subject to applicable national consumer legal rights the terms of any retailer sale agreement that you have entered into which will apply between you and the retailer and Dell s end user contract terms Dell may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to http www dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded products that are sold and used are subject to applicable national consumer legal rights the terms of any retailer sale agreement that you have entered into which will apply between you and the retailer and Dell s warranty terms Dell may also provide an additional hardware warranty full details of Dell s warranty terms can be found by going to http www dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link or the support link for the warranty terms Statutory Information 25 Regulatory Dell Pro Stereo Headset Model UC300 Regulatory Model HSC011
4. Customer agrees to abide by those laws and regulations Further under U S law the products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the products may not be sold leased or otherwise transferred to or utilized by an end user engaged in activities related to weapons of mass destruction including without limitation activities related to the Dell Critical Handling Confidential 3 design development production or use of nuclear weapons materials or facilities missiles or the support of missile projects and chemical or biological weapons 2014 Dell Inc All rights reserved Information in this document is subject to change without notice Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and Inspiron are trademarks of Dell Inc Microsoft Windows and Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own 2014 06 Rev A00 Contents About Your Headset 2 aan 5 Product Features a ah KAG AT Hah
5. eee Ad 5 Excellent Sound Quality 00 eee ee ee 5 Comfortable Leatherette Design 5 Adjustable Speaker Chambers 5 5 Microphone with a Superior Noise Reduction Feature 5 Flexible Boom Arm Tip 2 5 Intuitive Call Control Unit 0a 5 Plug And Play USB Connectivity o 6 Compatible with Desktop and Mobile Computers 6 Package Contents 2 2 2c cee ee cence eee 7 Identifying Parts and Controls 8 Heads t ace oe oS de A oe eee ee we ee we 8 Call ControU Unit XU ee ee ek ee NG IN RANG Ha 9 Setting Up Your Headset aa 10 Plug Your Headset into Your Computer 10 Configure the Headset on Your Computer 11 Configuration for Microsoft MS Lync 11 Configuration for Other Softphones e g Skype for Microsoft MS LNC ogo oe Pee eS eee pE dw ee ee ee eee EA 11 Configuration to Listen to Music 12 Adjusting the Headset a 14 Answering Ending a Call 15 Answer an Incoming Call on the Computer 15 End an Incoming Call on the Computer 15 Adjusting the Volume aa a 16 Muting Unmuting a Call 16 Troubleshooting 24KG ences KG NAKAWAN ABA KAYE NE KGA 17 Common Symptoms 17 Specifications aaa 24 General a a oh eee ee ee AK KAG KAN e
6. that the headset is correctly set up in Windows audio settings Make sure that no settings in Windows or other applications such as firewall anti virus and security programs etc prevent connectivity with the USB interface Make sure that the headset is connected to the computer and is powered up Make sure that the speaker volume on the headset is set to an appropriate level Troubleshooting 19 Audio not clear in headset 20 Troubleshooting The sound is not clear Make sure that the speaker on the media player is not muted and volume is set to an appropriate level Make sure that the headset is correctly set up in Windows audio settings Make sure that the speaker volume is set to an appropriate level on the Windows Softphone and media player audio settings Make sure that the person on the other end has set the transmit volume to the appropriate level Make sure that the person on the other end if using a headset has positioned his her microphone properly close enough to the mouth approximately 2 cm less than 1 inch No microphone audio Person on the other from headset Using end cannot hear you Softphone on a computer No microphone audio Microphone does not from headset Using work using voice voice recording recording application application on a computer e Make sure that the headset is connected properly and powered up Make sure that t
7. Dell Pro Stereo Headset UC300 User s Guide Regulatory model HSC011 KA NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Restrictions and Disclaimers The information contained in this document including all instructions cautions and regulatory approvals and certifications is provided by the supplier and has not been independently verified or tested by Dell Dell cannot be responsible for damage caused as a result of either following or failing to follow these instructions All statements or claims regarding the properties capabilities speeds or qualifications of the part referenced in this document are made by the supplier and not by Dell Dell specifically disclaims knowledge of the accuracy completeness or substantiation for any such statements All questions or comments relating to such statements or claims should be directed to the supplier Export Regulations Customer acknowledges that these products which may include technology and software are subject to the customs and export control laws and regulations of the United States U S and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and or received
8. adset to the appropriate level Make sure that the Jabra PC Suite is installed on the computer Download the latest release of Jabra PC Suite and follow the installation guide at the following link http www jabra com support jabra pc suite jabra pc suite guide Open the application called Jabra Device Service and select the Preferences tab Make sure that Pause Windows Media Player when a call is initiated is selected Troubleshooting 23 Specifications General Model number USB compliance LED Supported operating systems Physical Characteristics Weight Dimension Cord length Washable item Environmental Operating temperature Operating humidity Storage temperature 24 Specifications UC300 USB 2 0 General and Audio Class specifications Green for in use red for mute Windows XP 7 32 and or 64 bit 8 and 8 1 110 g without packaging Headset 190 mm x 150 mm Controller 62 mm x 21mm PC to USB 1 5 m USB to headset 1 2 m None general cleaning with damp cloth 10 to 60 C lt 90 relative humidity 20 to 85 C Statutory Information Warranty Limited Warranty and Return Policies Dell branded products carry a 1 year limited hardware warranty If purchased together with a Dell system it will follow the system warranty For U S customers This purchase and your use of this product are subject to Dell s end user agreement
9. dling phone calls quick and easy You can answer mute and end calls and adjust the speaker volume all with the press of a button This allows you to instantly enjoy the benefits of the Dell Pro Stereo Headset UC300 applications About Your Headset 5 Plug And Play USB Connectivity The Dell Pro Stereo Headset UC300 is certified and optimized for the leading Unified Communications platforms e g MS Lync and Skype minimizing the time you need to spend on installation The plug and play connectivity makes it easy to get started Simply connect the headset to the computer and it is ready to use Compatible with Desktop and Mobile Computers The Dell Pro Stereo Headset UC300 can be used with any computer that has a USB port Thus you can enjoy hands free calls from your desktop PC laptop or tablet of choice 6 About Your Headset Package Contents Your headset is shipped with the components shown below KA NOTE The documents shipped with the headset may vary based on your region 1 Headset 3 Travel pouch 2 Quick Start Guide 4 Warning and Declaration Package Contents 7 Identifying Parts and Controls Headset Soft leatherette padding USB plug Noise cancelling microphone Leatherette ear cushions Adjustable speaker chambers Flexible boom arm tip KRW NM FR aN AD WO Call control unit Speakers 8 Identifying Parts and Controls Call Control Unit 1 Mut
10. e button 4 Phone button 2 Mute red LED 5 Phone green LED 5 Volume buttons Identifying Parts and Controls 9 Setting Up Your Headset Plug Your Headset into Your Computer Plug the headset into a USB port on your computer 10 Setting Up Your Headset Configure the Headset on Your Computer Configuration for Microsoft MS Lync The Dell Pro Stereo Headset UC300 is certified and optimized for MS Lync You just have to connect your headset to your device via USB Once the headset is detected it is ready to use Configuration for Other Softphones e g Skype for Microsoft MS Lync The Dell Pro Stereo Headset UC300 is also certified and optimized for the leading Unified Communications platforms However you have to install the Jabra PC Suite software application on your computer to be able to use the call control unit functionalities 1 Connect the headset to your computer via USB 2 Download the latest release of Jabra PC Suite at http www jabra com support jabra pc suite jabra pc suite guide and follow the installation guide at http www dell com support 3 Once installed the headset is ready to use Setting Up Your Headset 11 Configuration to Listen to Music To use your headset to listen to music from your computer the headset has to be selected as the default playback device in Windows Audio Settings 1 Access the Windows Audio Settings by right clicking on the speaker icon o
11. e ee 24 Physical Characteristics 24 Environmental 24 Statutory Information aan 25 Warranty aa 6 66 edhe eS a ee MAS KK eer a Xe 25 Limited Warranty and Return Policies 25 For U S Customers aao a a ra ee GG NG 25 For European Middle Eastern and African customers 25 For non U S customers aa 25 REQUMOK 2a kam AA nnana ws eee 26 Regulatory Information 26 Agency approval aa 26 About Your Headset Product Features The features of the Dell Pro Stereo Headset UC300 include Excellent Sound Quality The Dell Pro Stereo Headset UC300 features excellent sound clarity perfect for softphone calls conference calls videoconferencing live presentations and other multimedia applications Comfortable Leatherette Design The Dell Pro Stereo Headset UC300 has soft leatherette padding on the headband and comfortable ear cushions Adjustable Speaker Chambers The Dell Pro Stereo Headset UC300 headset offers adjustable speaker chambers for optimal coupling to the ear Microphone with a Superior Noise Reduction Feature The microphone comes with a noise reduction feature to decrease background noise Flexible Boom Arm Tip The flexible boom arm tip ensures ideal microphone placement to decrease background noise Intuitive Call Control Unit The intuitive call control unit on the cord makes han
12. he microphone is not muted and the transmit volume is set to the appropriate level both on the softphone and headset Make sure that audio is routed to the headset Jabra UC VOICE 550a MS from the Softphone and verify the audio settings on the Softphone Make sure that the headset is correctly set up in Windows audio settings Make sure that the caller has not muted his her speaker and that it is set to an appropriate level Make sure that the headset is connected to the computer and is powered up Troubleshooting 21 Microphone audio not clear from headset 22 Troubleshooting Person on the other end cannot hear you clearly Make sure that the Microphone on the headset is not muted Make sure that the headset is correctly set up in Windows audio settings as shown in the link Audio settings for Windows Make sure that the microphone volume is set to the appropriate level in the Softphone audio settings Make sure that the microphone volume is set to the appropriate level in the Windows audio settings Make sure that the microphone is close enough to the mouth approximately 2 cm less than 1 inch Make sure that the person on the other end has set the speaker receive volume on computer desk phone and Cannot pause Windows Media Player while on an incoming outgoing call Music from Windows Media Player does not stop when you take a call he
13. n the Windows toolbar Open Volume Mixer Playback devices Recording devices Sounds Volume control options 17 31 By mie 4 01 05 2014 For Windows 7 and 8 Open Yolume Control Adjust Audio Properties DA For Windows XP 12 Setting Up Your Headset 2 Set the Headset Earphone Jabra UC Voice 550a MS as the Default Playback Device Playback Recording Sounds Communications Select a playback device below to modify its settings Headset Earphone Jabra UC VOICE 550a MS Default Device Speaker HP Realtek High Definition Audio Ready Configure Set Default v Properties me oiy For Windows 7 and 8 Sound recording A Default device Jabra UC VOICE 550a MS MIDI music playback CH Defauit device Microsoft GS Wavetable SW Syrth x C Use only default devices For Windows XP Setting Up Your Headset 13 Adjusting the Headset Adjust the headband to get the optimal fit for your headset Adjust the headset boom arm to have the microphone around 2 centimeters cm away from the mouth 14 Setting Up Your Headset Answering Ending a Call Answer an Incoming Call on the Computer You will be able to hear the ringtone on the headset on an incoming call from the soft phone Answer the call by doing one of the following 1 Accept the call on the softphone 2 Press the Phone button on the headset as
14. shown below Please note that the LED on top of the Phone button glows green during an ongoing call on the headset End an Incoming Call on the Computer Perform one of the following actions to terminate the call 1 Press the end call button on your Softphone 2 Press the Phone button on the headset as shown below Setting Up Your Headset 15 Adjusting the Volume Use the and button located at the center of the call control unit to adjust the volume Press to increase the volume level and to decrease the volume as shown below Muting Unmuting a Call Press the mute button to mute and un mute the microphone as shown below Whenever the microphone is muted a red LED glows indicating that the microphone is muted and whenever the microphone is un muted the red LED stops glowing 16 Setting Up Your Headset Troubleshooting Common Symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions Common Symptoms What You Experience Possible Solutions Headset does not The red and green e Make sure that power up upon LEDs on the call the computer is connecting to the control unit are powered up computer not glowing after e Make sure that connection the headset is plugged into the computer through a USB port e Try using another USB port e Try plugging
15. the headset directly into one of the computer s USB ports and NOT into a USB hub e Try using the headset on another computer Computer cannot Cannot be detected by e Make sure that detect the headset the computer the computer is powered up e Make sure that the headset is plugged into the computer through a USB port Troubleshooting 17 No audio in the Cannot hear sound headset Using in the headset from with Softphone on a Softphone computer 18 Troubleshooting Make sure that the USB port is not disabled Try using another USB port Try plugging the headset directly into one of the computer s USB ports and NOT into a USB hub Try using the headset on another computer Make sure that no settings in Windows or other applications such as firewall anti virus and security programs etc prevent connectivity with the USB interface Make sure that the headset is connected properly and powered up Make sure that the speaker volume is appropriately set on the headset Make sure that the speaker is not muted on the softphone and volume is set to the appropriate No audio in the headset Using a media player on a computer Cannot hear sound in the headset from a media player level Make sure that the caller has not muted his her microphone Make sure that the audio is routed to the headset from the Softphone and verify the audio settings on the Softphone Make sure
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