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HP Officejet 7500A

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1. B be 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem Dy NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 211 Appendix C To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home
2. Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel 48 Fax NOTE Ifyou need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes X TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Enter the fax number by using the keypad w TIP To add a pause in the fax number you are entering touch repeatedly until a dash appears on the display 4 Touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder it sends the document to the number you entered 9 TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Send a standard fax from the computer You can send a document on your computer as a fax without printing a copy and faxin
3. Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Load a stack of envelopes in the input tray according to the image below ib Print troubleshooting 87 Chapter 8 Make sure that you remove all paper from the input tray before loading the envelopes Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing Borderless printing produces unexpected results Borderless printing produces unexpected results Solution Try printing the image from the photo imaging software that came with the printer Cause Printing a borderle
4. If you are sending a fax manually from your phone that is connected directly to the printer you must use the keypad on the telephone to send the fax You cannot use the keypad on the printer control panel NOTE If using a serial type phone system please connect your phone directly on top of the printer cable which has a wall plug attached to it 144 Solve a problem The printer cannot receive faxes but can send faxes Solution If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring If Auto Answer is set to Off you need to receive faxes manually otherwise the printer does not receive the fax For information on receiving faxes manually see Receive a fax manually If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the printer when you have a voice mail service see Case F Shared voice fax line with voice mail For information on receiving faxes manually see Receive a fax manually If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems th
5. Network setup Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Touch right arrow and then select Network 2 Select Advanced Setup then select Link Speed 3 Touch the number next to the link speed that matches your network hardware 1 Automatic 2 10 Full 3 10 Half 4 100 Full 5 100 Half View IP settings To view the IP address of the printer e Print the network configuration page For more information see Understand the network configuration page Or open the Network Toolbox Windows click the Network Settings tab click the Wired or Wireless tab depending on the current connection and then click IP Settings Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gateway A CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Touch right arrow J and then select Network 2 Select Advanced Setup and then select IP Settings 3 A message appears warning that changing the IP address will remove the printer from the network Touch OK to continue 4 Automatic is selected by default To change
6. 1 Touch Scan and then select the Memory Device 2 Touch Document Type to choose the type of document you want to save Make changes to scan options if needed 3 Touch Paper Size and select either A3 or Ledger 11X17 in to choose the size of the original document 4 Touch Settings to rename the scan file name OR change the output quality 5 Touch Start Scan to load the animation that shows how to place the A3 11x17 original on the scan glass Load the original according to the animation and then select Scan 6 When prompted select Continue 7 Turn the paper around according to the animation and then select Scan The printer joins the two copies into one document To scan an original from ArcSoft Windows only 1 Load your original print side down in the right or left back corner of the glass For more information see Load an original on the scanner glass 2 On the computer open the scan software From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select HP Scan 3 Touch Size Original to choose the size of the original document and then select A3 or 11 x 17 inch Scan a larger original A3 or 11x17 inch 43 Chapter 3 Scan using Webscan Webscan is a feature of the embedded Web server that lets you scan photos and documents from your printer to your computer using a Web browser This feature is available even if you did not i
7. Make sure that the power cord is connected securely to both the printer and to a working power outlet Troubleshoot installation issues 159 Chapter 8 Check the printhead and ink cartridges Make sure that the printhead and all ink cartridges are firmly installed in their correct color coded slot Press down firmly on each one to ensure correct contact The printer cannot work if they are not all installed e Make sure that all latches and covers are closed correctly Make sure the ink cartridges are correctly installed 1 Make sure the printer is turned on 2 Open the ink cartridge access door by lifting from the front right of the printer until the door locks into place NOTE Wait until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place 6 Ifan ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error has gone away e Ifthe error has gone away stop troubleshooting here The error has been resolved e Ifthe error has not gone away proceed to th
8. Step 1 Make sure your computer is connected to your network To check a wired Ethernet connection A Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router the Ethernet cable or your computer NOTE Macintosh computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Network If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click Help in the window To check a wireless connection Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer If you are not using a unique network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can
9. 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair
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11. 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Serial type fax setup 222 For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration Web site for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp
12. fo LL Wa TouchSmart oo 1 2 abc 4 ghi 5 jkl 7 pars 8 tu x 0 Label Name and Description Home Press this to return to the Home screen from any other screen Color display Touch the icon on the color display to choose a printer function Help Opens the Help screen Keypad Use the keypad to enter numbers and text Wireless light The light is on when the wireless radio is on Cancel Stops a job exits a screen or exits settings Right arrow Navigates through settings in the screens Back Touch this to return to the previous screen O MI NI Ol aA P amp P wo n Left arrow Navigates through settings in the screens 12 Get started Control panel display icons Icon Purpose Shows that a wired network connection exists Shows that a wireless network connection exists The signal strength is indicated by the number of curved lines This is for infrastructure mode For more information see Set up the printer for wireless communication Displays screen where you can see information about the ink cartridges including fill levels This icon has a red border when an ink cartridge needs attention NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You
13. np OFFICEJET 7500A User Guide ALO r HP Officejet 7500A E910 e All in One User Guide Copyright information 2010 Copyright Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft Windows Windows XP Windows Vista and Windows 7 are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Ins
14. the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Make sure the text on the document is clear To successfully convert the document to editable text the original must be clear and of high quality The following conditions can cause the software to not convert the document successfully The text on the original is faint or wrinkled The text is too small o The structure of the document is too complex The text is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much Scanning documents as editable text 45 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes NOTE If you are copying a document when a fax arrives the fax is stored in the printer s memory until the copying finishes This can reduce the number of fax pages stored in memory 1g TIP If you have problems scanning documents see Solve copy problems This section contains the following topics e Copy documents e Change copy settings Copy documents 46 You can make quality copies from the printer control p
15. www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media Cause The paper was loaded incorrectly or it was wrinkled or too thick Print quality troubleshooting 99 Chapter 8 If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the pla
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17. 32 Print Print documents Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print documents Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Change the print settings for the option provided in the pop up menus as appropriate for your project NOTE Click the blue disclosure triangle next to the Printer selection to expand the print dialog box and access these options Click Print to begin printing Print brochures NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system Print brochures Windows Print brochures
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19. Mac OS X Print brochures Windows NOTE To set print settings for all print jobs make the changes in the HP software Pens provided with the printer For more information on the HP software see Printer management tools Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Print brochures 33 Chapter 2 Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print brochures Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings e Paper Type the appropriate brochure paper type e Quality Normal or Best NOTE Click the blue disclosure triangle next to the Printer selecti
20. Printer Status Report information on 162 printhead clean 114 printhead align 114 printheads ordering online 198 part numbers 198 printing slow troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 Q quality troubleshoot copy 131 scan 134 R radio interference reducing 229 regulatory information 186 radio turn off 224 rear access panel clear jams 164 illustration 11 receive faxes auto answer mode 63 automatically 54 blocking numbers 58 forwarding 56 manually 54 polling 56 rings to answer 64 troubleshoot 142 145 recycle print cartridges 190 redial options setting 66 reduce fax 57 regulatory information 181 186 regulatory model number 188 replace ink cartridges 75 report wireless test 227 reports confirmation fax 68 diagnostic 114 error fax 69 fax test failed 136 print quality 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass clean 26 load originals 18 locating 10 schedule fax 52 Secure Digital memory card insert 25 security wireless communication 228 wireless settings 227 send faxes manually 50 memory from 51 monitor dialing 51 53 schedule 52 standard fax 48 troubleshoot 142 144 146 send scans for OCR
21. Protected Access Pre Shared Key WPA increases the level of over the air data protection and access control on existing and future Wi Fi networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA2 is the second generation of WPA security it provides enterprise and consumer Wi Fi users with a high level of assurance that only authorized users can access their wireless networks Data encryption o Wired Equivalent Privacy WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses EA NOTE Shared WEP key encryption is not supported o WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today o WPA2 provides a new encryption scheme the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating in ad hoc mode Test the wireless connection Print the wireless test page for information about the printer s wireless connection The wireless test page provides information about the printer s status MAC address and IP addres
22. The ink cartridges may be running low on ink Cause Ink levels are too low Solution 4 Clean the printhead Solution Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off incorrectly NOTE Turn off the printer by pressing the Power button located on the printer Wait until the Power light turns off before unplugging the power cord or turning off a power strip If you incorrectly turn off the printer the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Cause The printhead was clogged Solution 5 Load paper in the input tray Solution If the printer has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load media Cause The printer picked up two sheets of paper Paper is not picked up from the input tray 96 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the printer e Solution 2 Make sure the paper is loaded correctly Soluti
23. X TIP If you have problems scanning documents see Print quality troubleshooting This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Store printing supplies Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality 74 The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation If you need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time This can result in damage to both the printer and the ink cartridge Keep all ink cartridges in the original sealed packages until they are needed Store ink cartridges in the same orientation packages hang on store shelves or if out of box with label facing down Be sure to turn off the printer properly For more information see Turn off the printer Store ink cartridges at room temperature 15 35 C or 59 95 F You do not need to replace the cartridges until print quality becomes unacceptable but a significant decrease in print quality
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25. select Network Configuration Page Clear jams Occasionally media becomes jammed during a job Try the following remedies to reduce jams Make sure that you are printing with media that meets specifications For more information see Media specifications Make sure that you are printing with media that is not wrinkled folded or damaged Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media This section contains the following topics Clear paper jams Avoid paper jams Clear paper jams 164 If the paper was loaded in the main tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder ADF Several common actions can cause paper to jam the ADF Placing too much paper in the ADF tray For information on the maximum number of sheets allowed in the ADF see Load an original on the scanner glass Using paper that is too thick or too thin for the printer Trying to add paper to the ADF tray while the printer is feeding pages Solve a problem To clear a paper jam from the rear door Use these steps to clear a paper jam 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the printer A CAUTION Trying to clear a paper jam from the front of the printer c
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27. 3 Touch down arrow and then select Error Correction Mode 4 Select On or Off 53 Chapter 5 Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory e Receive a fax manually e Setup backup fax e Reprint received faxes from memory e Poll to receive a fax e Forward faxes to another number e Set the paper size for received faxes e Set automatic reduction for incoming faxes e Block unwanted fax numbers e Receive faxes to your computer Fax to PC and Fax to Mac Receive a fax manually 54 Fax When you are on the phone the person you are speaking with can send you a fax while you are still connected T
28. EWS cannot be opened NOTE Touse the EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the EWS if the printer is connected to a computer with a USB cable EWS cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network Make sure the network cable is securely connected to the printer e Make sure the network hub switch or router is turned on and working correctly Check the computer Make sure the computer that you are using is connected to the network NOTE Touse the EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the EWS if the printer is connected to a computer with a USB cable Check your Web browser Make sure the Web browser meets the minimum system requirements For more information see System requirements e If your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser e Make sure JavaScript and cookies are enabled in your Web browser For more information see the documentation available with your Web browser 158 Solve a problem Check the printer IP address To check the IP address of the printer obtain the IP address by printing a network configuration pag
29. General network troubleShOoting ce eecceeeeeeeeeeneeeeeeeeeeeeeaeeeeeeeeeeseaeeeeeaeeseeeeeseneeeeenaes 150 Network port created does not match printer IP address WindOWS sceeeeeeeeeeeees 150 Solve wireless problems iieiea Get cs chides a aaa aa ae aa a eet 151 Basic wireless trouDleShOoting cc eeeceeeeeeeeceenneeeeeeeeeeeeeeneeeeeeaeeeseeeaeeesnneeeeeenaeeeeeeenaes 151 Advanced wireless trouDleShOoting ccecceeesseeeeeeeeeeeeeaeeeseenaaeeeseneeeeeseeeeseeaeeeeneeeene 151 Step 1 Make sure your computer is connected to your NetWork 152 Step 2 Make sure that the printer is connected to your network 0 cceeee 153 Step 3 Check to see if the firewall software is blocking communication 4 154 Step 4 Make sure the printer is online and ready cccceecceceeeeeeeeeeeceeeeeeeeeeees 154 Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows Only lt i 2 5 coca ve e e oa es era ae Ree ada eee ee 155 Step 6 Make sure the HP Network Devices Support service is running Windows ONY AAEE eee be te ole aed eee E ee 155 Step 7 Add hardware addresses to a wireless access point WAP eee 156 Configure your firewall to work With Printers ee ee eeeeeeeeeeeeeeeeeeeeeseaeeeseeaaeeseeeeesenaeeseeeeees 156 Solve printer management pProbleMS ccceecceeeceeeeee cece ee eeeaeceeeeseceaeaeeeeeesecaeeee
30. HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN
31. Maximum scan size from glass 216 x 355 6 mm 8 5 x 14 inches Scan to memory card e Scan to email for PDF and JPEG Scan to PC and network folder HP Web site specifications The following Web enabled features are available for this printer HP Apps e Marketsplash by HP HP ePrint Requirements A Web browser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher e An Internet connection Operating environment Operating environment Operating temperature 5 to 40 C 41 to 104 F Printer specifications 179 Appendix A Recommended operating temperature 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 80 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 60 C 140 F Electrical requirements Power supply Universal power adapter external Power requirements Input voltage 100 to 240 VAC 10 50 60 Hz 3Hz Output voltage 32 Vdc at 1560 mA Power consumption 28 4 watts printing Fast Draft Mode 32 5 watts copying Fast Draft Mode Acoustic emission specification Print in Draft mode noise levels per ISO 7779 Sound pressure bystander position LpAm 56 dBA Sound power LwAd 7 0 BA Memory card specifications Maximum recomm
32. Solve a problem Scan takes too long e Check the settings o If you set the resolution too high the scan job takes longer and results in larger files To obtain good results when scanning or copying do not use a resolution that is higher than needed You can lower the resolution to scan more quickly If you acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information e Check the status of the printer If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Part of the document did not scan or text is missing e Check the original o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original e Check the settings o Make sure that the input media size is large enough for the original that you are scanning If you are using the HP software provided with the printer the
33. The printer uses the margins you have set in your software application as long as they are greater than the minimum margins the printer supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the printjob ifthe margins are not satisfactory and then adjust the margins in your software application NOTE Margins for A3 11x17 pages the margins on the top and bottom are larger than Letter size pages Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the correct paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load media Cause The paper guides were not positioned correctly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely
34. Try the following solutions if your borderless print has a blurry band or line on the bottom of it NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution 104 Solve a problem Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The print quality setting was set too low If this did not solve the issue try the next
35. and then select Align Printer Print and evaluate a print quality report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly 114 Solve a problem This section includes the following topics e To print a print quality report e To evaluate the Print Quality Diagnostic Page To print a print quality report Control panel Touch Setup select Print Report select Printer Status or Self Test and then click OK I ABCDEFG abcdetg eposene A att Nees Oa s A a dra D A et raamt Dan 1 tes ene BA 6 Tent Pages Pees i oh ee 2 Raat Meee AVL SPT T mee tien FOR Anca TE aa PSOE Comer 4 one weer tw re eee ere ay 2 Cement e Le EE EE n se te i pb vo mane iromo s e ne nomment enano 2wa auan ens 3 va uatr wn ae wer woe MSO aaant e Pear raam Pe paars araa ue a e CTG UG CO e Agn vaa mama a ta to Co ane Come teen cee tome tea tu tote aara oon Gam meto am annant tr pes Grae Ton anaa a ete pas mp se reran te taan are ban to bataan Cour betwee faaie a to rtp omy fies ORA O gt osans Las Chine ete sbar cote f eer eee fan Fenn eres omer wees ee oe oe To evaluate the Print Quality Diagnostic Page This section includes the following topics e Ink Levels e Good color bars e Ragged irreg
36. believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solve a problem Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For b
37. cartridge To replace the ink cartridges Use these steps to replace the ink cartridges 1 Make sure the printer is turned on 2 Open the print carriage access door NOTE Wait until the print carriage stops moving before proceeding 3 Press the tab on the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the ink cartridge NOTE Make sure you remove the plastic wrap from the ink cartridge before installing it in the printer or printing fails 76 Work with ink cartridges NOTE Make sure the plastic tab is entirely removed and that the label is slightly torn revealing the vent channel 6 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges Replace the ink cartridges 77 Chapter 7 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close t
38. clear the printer is operating correctly I ABCDEFG abcdefg Example of bad Large Font Type The letters are jagged align the printer ABCDEFG abcdefg Example of bad Large Font Type The letters are smeared clean the printhead and check if the paper is curled To avoid curl store all paper flat in a resealable bag ABCDEFG abcdefg Example of bad Large Font Type The letters are ragged on one end clean the printhead If this defect occurs right after a new black cartridge is installed the printer s automatic servicing routines may solve the problem in a day or so using less ink than a printhead cleaning Alignment Patterns If the color bars and large font text look OK and the ink cartridges are not empty look at the alignment pattern directly above the color bars Example of a good alignment pattern The lines are straight Print quality troubleshooting 119 Chapter 8 i AU M Examples of a bad alignment pattern The lines are jagged align the printer If that does not work contact HP If you see no defects If you do not see any defects on the print quality report then the printing system is working correctly There is no reason to replace supplies or have the printer serviced because they are functioning correctly If you still have a print quality problem here are some other things you can check e Check the paper e Check the print se
39. com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Additional fax setup continued Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be ni faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control panel 1 2 Set up the printer for faxing according to your particular home or office setup instructions Make sure the ink cartridges are installed and that full size paper is loaded
40. department or your local service provider for further assistance Use reports Print fax You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving a fax Aconfirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction f NOTE Ifthe reports are not legible you can check the estimated ink levels from the control panel the HP software Windows or HP Utility Mac OS X For more information see Printer management tools NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable NOTE Ensure that the printhead and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges This section contains the following topics e Print fax confirmation reports e Print fax error reports e Print and view the fax log e Clear the fax log e Print the details of the last fax transaction e Print a
41. device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printer s MAC address must be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page For information on the network configuration page see Understand the network configuration page 2 Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Other guidelines To keep the wireless network secure follow these guidelines Use a password with at least 20 random characters You can use up to 64 characters ina WPA password e Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation Change the password periodically Change the default password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to m
42. do not need to replace cartridges until prompted to do so Displays screen where you can make copies or select other options Displays screen where you can make a fax or choose fax settings Displays a screen where you can make a scan or change scan settings Displays the Photo screen for selecting options Displays the Setup screen for generating reports changing fax and other maintenance settings and accessing the Help screen The topic that you select from the Help screen opens a help window on your computer screen Displays the Network screen for selecting options Use the printer control panel 13 Chapter 1 Change printer settings Use the control panel to change the printer s mode and settings print reports or get help for the printer 1g TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software the HP Utility Mac OS X or the embedded Web server EWS For more information about these tools see Printer management tools This section contains the following topics Select the mode e Change printer settings Select the mode The home screen of the control panel display shows the available modes for the printer To select a mode touch the left arrow ij or the right arrow e to see the available modes and then touch the icon to select the desired mode Fo
43. e Before you call Phone support period e Telephone support numbers After the phone support period Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information e Model number for more information see Finding the printer model number e Serial number located on the back or bottom of the printer HP support 81 Chapter 8 e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico 82 Solve a problem Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free HP support 83 Chapter 8 84 For the most current list of telephone support numbers see www hp com support ha www hp com support Africa English speaking 27 11 2345872 Ax 03 3335 9800 Afrique francophone 33 1 4993 9230 0800 222 47 yl 021 672 280 Ad BS 1588 3003 A
44. for setup both computers should be switched on at all times Cause Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes Solution Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services Solve problems using HP Web services e Solve problems using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer s control panel check the following Make sure the printer is connected to the Internet NOTE To use the printer s Web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these Web features if the printer is connected using a USB cable e Make sure the network hub switch or router is turned on and working correctly e If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve wired Ethernet network problems e Ifyou are connecting the printer using a wireless connection make sure the wireless network is functioning properly Fo
45. for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software
46. forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF The software might not recognize text that is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The accuracy of the software depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality Colored backgrounds can cause images in the foreground to blend too much Error messages appear Unable to activate TWAIN source or An error occurred while acquiring the image If you are acquiring an image from another device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the HP software Make sure that you have connected the USB cable to the correct port on the back of your computer Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner on the File menu o Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magaz
47. i N ad If the Print Quality Diagnostic report reads PHA TTOE 0 align the printer For more information see Align the printhead If PHA TTOE is not 0 or aligning does not help clean the printhead For more information see Clean the printhead Print another Print Quality Diagnostic report If the streaking is still there but seems better try another cleaning If the streaking gets worse contact HP the printhead may need to be replaced Bar colors are not uniform Print quality bars are not uniform The bars have lighter or darker portions in them If the color of any of the bars is not uniform follow these steps 1 2 If the printer was recently transported at a high altitude try a printhead cleaning If the printer was not recently transported try printing another Print Quality Diagnostic report This uses less ink than a printhead cleaning but if it is not effective try a cleaning Retry the Print Quality Diagnostic report If the colors seem to be improving continue cleaning If the colors get worse contact HP the printhead may need to be replaced 118 Solve a problem Large Black Font Text Look at the large font text above the color blocks ABCDEFG abcdefg The type should be sharp and clear If the type is jagged try aligning the printer If there are streaks or smears of ink clean the printhead ABCDEFG abcdefg Example of good Large Font Type The letters are sharp and
48. in the group speed dial entry NOTE You can only use group speed dial entries to send faxes in black and white The printer scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the printer follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You no longer send or receive faxes in color To change the ECM setting from the control panel 1 From the Home screen touch right arrow Je and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup
49. in the printer Cause The print quality setting on the printer was set too low Print quality troubleshooting 105 Chapter 8 If this did not solve the issue try the next solution Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution Check the following potential problems and then clean the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance e Print and evaluate a print quality report Cause The printhead needed to be cleaned If
50. interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 196 Technical information Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format rfc1951 txt deflate format and rfc1952 txt gzip format Third party licenses 197 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visi
51. j and then select Setup Touch Print Report and then select Fax Confirmation Touch On Fax Send or On Send and Receive Touch Fax Confirmation with image Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception To set the printer to print fax error reports automatically 1 2 3 4 Touch right arrow f and then select Setup Touch Fax Setup touch down arrow and then select Fax Reports Touch Fax Error Report Touch to select one of the following On Send amp Prints whenever a fax error occurs This is the default setting Receive Off Does not print any fax error reports On Fax Send Prints whenever a transmission error occurs On Fax Receive Prints whenever a receiving error occurs Use reports 69 Chapter 5 Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 Touch right arrow e and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch Fax Log Clear the fax log Use the following steps to clear the fax log NOTE Clearing the fax log also deletes all faxes stored in memory To clear the fax log via the printer control panel 1 Touch right arrow J and then select Setup 2 Touch Tools 3 Touch down arrow an
52. le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Notice to users in Taiwan KLE RENESAS EHA 1k CHARBSK ZNSE JES AA SRR SOT SASSI RB MAWSRSE RH ZERIE DR Kip SHREK ERTSERERMRERTRCHEE MRRATBRAR EW SA Mke SRT BRASRAER MASABE HKRESALREFAZRRE RB KUSH ASRADZSACLEER I JSRSSASREHtSaRiacTE Regulatory information 187 Appendix A European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product ce The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmar
53. new plastic strip For more information see www hp com support Turn off the printer Turn the printer off by pressing the U power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip If you turn the printer off incorrectly the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Turn off the printer 31 2 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print media for your documents see Select print media Choose a print job to continue D Print documents y Print brochures Print on envelopes a Print photos ri Print on special and custom size paper laa Print borderless documents Print documents NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Two sided printing duplexing NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system e Print documents Windows e Print documents Mac OS X
54. next solution 110 Solve a problem Solution 3 Ensure that the rear access panel is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the printer To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the printer where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait atleast thirty minutes for the ink inside the printer to dry then try the print job again Cause The excess ink in the printer needed to dry out Poor black text Try the following solutions if the text in your printouts is not sharp and the edges are r
55. not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening Note The FCC hearing aid compatibility rules for telephones are not applicable Ez to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a c
56. or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack 6 Runa fax test OF When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with y
57. other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL ADSL filter to the splitter Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer EA NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a low number of rings Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer EA NOTE The maximum number of rings varies by country region Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for Additional fax setup fax tones If incoming fax tones are detected the printer emits fax recept
58. other options for faxing Configure the fax header Set the answer mode Auto answer Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here f NOTE Insome countries regions the fax header information is a legal requirement To set or change the fax header 1 a Pp oN Touch right arrow f and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch Fax Header Enter your personal or company name and then touch Done Enter your fax number and then touch Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes Change fax settings 63 Chapter 5 To set the answer mode 1 Touch right arrow j a
59. over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the printer and then click Print Queue 3 If Jobs Stopped appears in the dialog box click Start Jobs If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only If you install the HP software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder If you have difficulties printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly a Right click the printer icon and then click Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has Standard TCP IP Port as t
60. printer might answer both voice calls and fax calls or it might not answer at all X TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls For more information see Change the answer ring pattern for distinctive ring 206 Additional fax setup 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Back view of the printer CT 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect
61. provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterkKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility For accessibility information for Mac OS X visit the Apple Web site at www apple com accessibility Get started 9 Chapter 1 Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in thi
62. store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office X TIP Ifthe printer came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the printer 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack Color faxes do not print Cause The Incoming Fax Printing option is turned off Solution To print color faxes make sure that the Incoming Fax Printing option in the printer control panel is turned on Solve fax problems 147 Chapter 8 The computer cannot receive faxes Fax to PC and Fax to Mac Check the following if you have set up Fax to PC or Fax to Mac and if the printer is connected to your computer using a USB cable Cause The computer selected to receive faxes is turned off Solution Make sure the computer selected to receive faxes is switched on at all times Cause Different computers are configured for setup and receiving faxes and one of them may be switched off Solution If the computer receiving faxes is different from the one used
63. supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the German telephone network Hinweis fur Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht Schlieien Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan European Union regulatory notice 186 Technical information Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below t
64. the printer by using the Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e If you are running the test from the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If it is busy wait until it is finished and in the idle state before running the test e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Hardware Tes
65. the printer to connect to the 4 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 208 Additional fax setup To set up the printer with voice mail 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this secti
66. the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you must purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e If your computer has two phone ports set up the printer as described below Back view of the printer Set up faxing parallel phone systems 221 Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer
67. this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support 106 Solve a problem If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 Check the ink levels Solution 4 Clean the printhead Solution 5 Contact HP support Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packagin
68. to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store 142 Solve a problem that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an e mail or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the printer does not send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For more information see Send
69. to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Do one of the following Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it Set up faxing parallel phone systems 207 Appendix C 3 Now you need to decide how you want the printer to answer calls automatically or manually e Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you must answer it b
70. wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line
71. with fax and voice mail parallel phone systems 221 Configure firewall 156 confirmation reports fax 68 connection type change 227 connectors locating 11 control panel buttons 12 lights 12 status icons 13 Copy 13 copy quality 131 settings 47 specifications 178 troubleshoot 129 copy settings copy 47 correct port test fax 138 custom size media sizes supported 175 custom size paper Mac OS 38 print on 37 customer support electronic 81 D dark images troubleshoot copies 131 scans 135 Declaration of Conformity DOC 189 default settings copy 47 diagnostic page 114 dial tone test failure 140 dial type setting 65 239 dial up modem shared with fax parallel phone systems 209 shared with fax and answering machine parallel phone sy anstems 217 shared with fax and voice line parallel phone systems 212 shared with fax and voice mail parallel phone systems 221 digital cameras connect 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks troubleshoot copies 131 dots troubleshoot scan 136 driver warranty 168 DSL fax setup with parallel phone systems 204 duty cycle 170 E ECM See error correction mode edit text in OCR program 44 electrical specifications 180 embedded Web server about 231 opening 232 system requirements 172 troubleshoot cannot be opened 158 Webscan 44 envelopes sizes supported 174 tray supporting 176 environmental s
72. with the right and back edges of the tray and does not exceed the line marking in the tray If the photo paper has a tab along one edge make sure the tab is pointing towards the front of the printer f NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender Load media 23 Chapter 1 Load transparencies To load transparencies Use these instructions to load transparencies 1 2 Lift the output tray Slide the paper width guide out as far as possible NOTE Ifyou are loading larger sized media pull the input tray to extend it Insert the transparencies rough side or print side down along the right of the main tray Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray Also make sure the stack does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender Load custom size media 24 To load cards and photo paper Use these instructions to load custom size media A CAUTION Use only custom size media that is supported by the printer For more informati
73. you have completed setting up the printer for faxing For more information see Test fax setup If the test fails review the report for information on how to fix any problems found For more information see The fax test failed The fax test failed The display always shows Phone Off Hook The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes but can send faxes The printer cannot send faxes but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try 136 Solve a problem This section contains the following topics The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed The Fax Hardware Test failed Solution Turn off
74. you might already have in your home or office Additional fax setup 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EA NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 5 Turn on the Auto Answer setting 6 Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine
75. 140 Solve a problem The Fax Line Condition test failed Solution e Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax e Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure e Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer e Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one ata time and rerunning the test each time until you identify which piece of equipment is causing the problem o gt Ifthe Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the t
76. 36 The Select Photos function is only available if the memory card does not contain DPOF content To print selected photos 1 Print Insert your memory card into the appropriate slot on the printer The Photo screen appears on the control panel display Touch View amp Print The photos are displayed Do one of the following a Touch Select All b Touch Settings to make changes to layout paper type or date stamp and then select Done c Touch Print The preview screen appears You have options on this screen to adjust the settings or add more photos Touch the right and left arrows to preview all photos d Touch Print to print all the photos on the memory card or a Touch a photo you want to print The photo enlarges and gives you several editing options Touch the up and down arrows to specify the number of copies you want to print e Touch the Full Screen icon to enlarge the photo to fill the screen e Touch Edit to make changes to the photo before printing such as Rotate Crop and Red Eye Removal b When you are finished making changes to the photo touch Done The preview image of the selected photo appears c Touch one of the following options e Touch Add More to select and edit more photos Touch Settings to make changes to the way the photos are printed such as layout paper type and date stamp and then select Done e Touch Print to print the selected photos Print DPOF photos
77. 44 troubleshoot 132 serial number 163 serial phone systems countries regions with 200 setup types 201 settings copy 47 network 224 speed fax 66 volume fax 67 Setup 13 setup answering machine parallel phone systems 216 answering machine and modem parallel phone systems 217 computer modem parallel phone systems 209 computer modem and answering machine parallel phone systems 217 computer modem and voice line parallel phone systems 212 computer modem and voice mail parallel phone systems 221 distinctive ringing 64 distinctive ringing parallel phone systems 206 DSL parallel phone systems 204 fax scenarios 201 fax with parallel phone systems 200 ISDN line parallel phone systems 205 PBX system parallel phone systems 205 separate fax line parallel phone systems 203 shared phone line parallel phone systems 207 test fax 223 voice mail parallel phone systems 208 voice mail and computer modem parallel phone systems 221 size scans troubleshoot 136 troubleshoot copy 130 skew troubleshoot copy 131 print 128 scan 135 slow print troubleshoot 86 smeared ink 99 243 software OCR 44 warranty 168 Webscan 44 sound pressure 180 specifications acoustic emissions 180 electrical 180 media 172 network protocols 171 operating environment 179 physical 170 processor and memory 171 storage environment 180 system requirements 171 speed troubleshoot for scanner 133 troubleshoot print 86 spe
78. 9 45 x 13 07 inches Monarch Envelope 3 88 x 7 5 inches Card Envelope 111 x 162 mm 4 4 x 6 inches No 6 3 4 Envelope 91 x 165 mm 3 6 x 6 5 inches NE NEN NEN ONENESS Cards Index card 76 2 x 127 mm 3 x 5 inches SN Index card 102 x 152 mm 4 x 6 inches SN Index card 127 x 203 mm 5 x 8 inches Photo media 3 x 5 76 2 x 180 mm 3x5 inches Also supports Borderless printing 4 x 6 102 x 152 mm 4x6 inches Also supports Borderless printing 5x 7 13 x 18 cm 5 x 7 inches Also supports Borderless printing 8 x 10 8 x 10 inches Also supports Borderless printing 10x 15cm 174 Technical information continued Media size Main tray Also supports Borderless printing 10 x 15 cm tab Also supports Borderless printing Photo L 89 x 127 mm 3 5 x 5 inches Also supports Borderless printing 2L 178 x 127 mm 7 0 x 5 0 inches Also supports Borderless printing 4 x 6 tab 102 x 152 mm 4 x 6 inches Also supports Borderless printing Cabinet size 120 x 165 mm 4 7 x 6 5 inches Also supports Borderless printing Other media Ofuku hagaki 200 x 148 mm y 7 9 x 5 8 inches Hagaki 100 x 148 mm 3 9 x y 5 8 inches Also supports Borderless printing Custom size media between y 76 2 to 330 2 mm wide and 127 to 1117 mm long 3 to 13 inches w
79. ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Triq ix Xatt Pieta MSD08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa Technical information Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Warranty information 169 Appendix A Printer specifications 170 This section contains the following topics e Physi
80. AGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software deve
81. Caller ID Report e View the Call History confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or On Send amp Receive The default fax confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction 68 Fax NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On Fax Send or On Send and Receive and if you scan the fax to send from memory To enable fax confirmation 1 2 3 4 Touch right arrow i and then select Setup Touch Fax Setup touch down arrow and then select Fax Reports Touch Fax Confirmation Touch to select one of the following options Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive Send amp Receive Prints a fax confirmation report for every fax you send and receive To include an image of the fax on the report 1 2 3 4 Touch right arrow
82. Camera selected photos are photos you marked for printing with your digital camera Depending on your camera the camera might identify page layout number of copies rotation and other print settings The printer supports the Digital Print Order Format DPOF file format 1 1 so you do not have to reselect the photos to print When you print camera selected photos the printer s print settings do not apply the DPOF settings for page layout and number of copies override those of the printer NOTE Notall digital cameras enable you to tag your photos for printing See the documentation that came with your digital camera to see if your camera supports DPOF file format 1 1 To print camera selected photos using the DPOF standard 1 Insert your memory card into the appropriate slot on the printer 2 When prompted do one of the following Touch OK to print all DPOF tagged photos The printer prints all DPOF tagged photos e Touch No to bypass DPOF printing Print on special and custom size paper If your application supports custom size paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper Use only custom size paper that is supported by the printer For more information see Media specifications Print on special and custom size paper 37 Chapter 2 NOTE With certa
83. Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et a cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektrogerdten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Gert at siner entsprechenden Stelle fur die Entorgung cder Wiederverwerlung von Elekiroger ten aller Art cbzugeben 2B ein Wertstollhol Die separate Sammlung und des Recyceln Iver alien Elektroger te zum Zeitpunkt ihrer Enisorgung tr gt zum Schutz der Uniw
84. FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 194 Technical information 3 All advertising materials mentioning features or use of this software must display the following ackno
85. Find out the type of encryption your network uses such as Wired Equivalent Privacy WEP Find out the security password or encryption key of the wireless device This section contains the following topics To set up a wireless communication using the Wireless Setup Wizard Understand 802 11 wireless network settings Test the wireless connection Change the connection method Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network To set up a wireless communication using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection both infrastructure and ad hoc connections to your printer 2 3 4 EA NOTE To connect to an infrastructure network you must have a wireless network set up and running Set up the printer hardware See the getting started guide or the setup poster that came with your printer On the printer control panel touch right arrow and then select Network Touch Wireless select Wireless Setup Wizard and then touch OK Follow the display instructions to complete the setup NOTE Ifyou cannot find the network name SSID and WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network NOTE If you want to connect the printer using an ad hoc connection connect your computer to the network name SSID hpsetup This net
86. If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section EA NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet Shared voice fax line with computer dial up modem and answering machine Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you must purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 217 Appendix C To set up the printer on the same phone line as a computer with two phone ports Bac
87. Model HP Officejet 7500A Wide Format e All in One Printer Regulatory Model Number SNPRC 1005 01 Product Options All Radio Module SDGOB 0892 Power adaptor 0957 2271 conforms to the following Product Specifications and Regulations SAFETY IEC60950 1 2005 2nd Edition EN60950 1 2006 EN 62311 2008 EMC CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B ETSI EN301 489 1 V1 8 1 2008 04 ETSI EN301 489 17 V1 3 2 2008 04 Telecom TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part I Issue 9 Feb 2005 EN 300 328 V1 7 1 2006 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Operational Mode OM Test Procedure Regulation EC No 278 2009 Test Method for Calculating the Energy Efficiency of Single Voltage External Ac Dc and Ac Ac Power Supplies Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC
88. Printhead maintenance 98 Solve a problem Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look wrong For example green was replaced with blue in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased genuine HP ink cartridges go to
89. a a a A eaae T E 228 Guidelines for reducing interference on a wireless NetWork 229 Uninstall and reinstall the HP SOftWare eee eeeeeceeneeeeeeeeeeeeaeeeeeeeaeeceneeeeeenaeeeennaeeeeeeneees 229 Printer management tools HP printer software WiINdOWS cecceeeeseeeeeeeeeeeeeeeceaeeeceeeeeeeaeeeeeeaeeeseneeeeeeneeeesenaeeeeeeneees 231 HP Utility MacOS X granren God ee ela dee ten teee eles 231 Embedded Web SeIvelininctsin hen wali ne a aia ana hie 231 About cookie S si ennan aoao peedsatbhwaat qeaveuathecesuseewats negeudl eeuveacteedaven cen 232 To open the embedded Web SErvel eeeccceceeeteeeeseeeeeeeeneeseeeeaeeenneeeseeaeeeseneeeeenneeeeneaaes 232 1 Get started This guide provides details about how to use the printer and how to resolve problems e Accessibility e Eco Tips e Understand the printer parts e Use the printer control panel Finding the printer model number e HP Digital Solutions Select print media e Load an original on the scanner glass e Load an original in the automatic document feeder ADF e Load media e Insert a memory card e Maintain the printer e Turn off the printer NOTE Ifyou are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition or Windows 7 Starter Edition some features might not be available For more information see Operating system compatibility Accessibility The printer
90. a fax in Error Correction Mode If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully For more information see Case B Set up the printer with DSL Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the printer with a PBX phone system or an ISDN line If the printer shares the same phone line with a DSL service the DSL modem might not be correctly grounded If the DSL modem is not correctly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone ag
91. age it from your computer EA NOTE Fora list of system requirements for the embedded Web server see Embedded Web server specifications To view or change some settings you might need a password You can open and use the embedded Web server without being connected to the Internet However some features are not available Printer management tools 231 Appendix E This section contains the following topics e About cookies To open the embedded Web server About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies EA NOTE Depending on your printer if you disable cookies you also disable one or more of the followin
92. ain NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 143 Chapter 8 The printer is having problems sending a manual fax Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the printer including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure the telephone you use to initiate the fax call is connected directly to the printer To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the printer as shown below Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port Telephone
93. ake an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Network setup Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength For an infrastructure network position the WAP in a central location in line of sight with the wireless devices on the network Keep all wireless devices on the network within range of one another Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from your computer Make sure to remove them correctly using the unins
94. an damage the print mechanism Always access and clear paper jams through the rear door Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur Replace the rear door Gently push the door forward until it snaps into place Touch OK to continue the current job Clear jams 165 Chapter 8 To clear a paper jam in the automatic document feeder ADF Lift the cover of the ADF 1 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur 3 Close the cover of the ADF Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray m
95. and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE open_ssl open_ssl Third party licenses 193 Appendix A Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are
96. anel To copy documents 1 Make sure you have paper loaded in the main tray 2 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF NOTE Ifyou are copying a photo place the photo on the scanner glass face down as shown on the icon on the edge of the scanner glass 3 Touch Copy Change any additional settings For more information see Change copy settings 5 To start the copy job touch one of the following e Start Black To select a black and white copy job Start Color To select a color copy job gt NOTE Ifyou have a color original selecting the Black function produces a black and white copy of the color original while selecting the Color function produces a full color copy of the color original Copy a large original A3 or 11x17 inch You can copy a document that is larger than the scanner glass by scanning the document in two scans and then the printer prints the scans onto one sheet of paper NOTE The minimum top and bottom margin for your large original must match or exceed 6 mm 0 24 inch 1 Make sure you have A3 or 11x17 inch paper loaded in the main tray 2 Touch Copy Copy 90 NOOO Touch the A3 11x17 checkbox on the Copy screen and then select Settings to change any other copy settings Sel
97. ants that can damage the ink cartridges Cause The rollers were dirty and needed to be cleaned Print troubleshooting 97 Chapter 8 If this did not solve the issue try the next solution Solution 5 Check for a paper jam Solution Check for paper debris in the front of the printer Remove any debris you find A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the rear access panel Cause Paper debris may be present but not detected by the sensor Solution 6 Service the printer Solution If you have completed all of the steps provided in the previous solutions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your printer needs servicing Print quality troubleshooting Use this section to solve these print quality problems e Wrong inaccurate or bleeding colors e Ink is not filling the text or graphics completely e The printout has a horizontal band of distortion near the bottom of a borderless print e Printouts have horizontal streaks or lines e Printouts are faded or have dull colors e Printouts seem blurry or fuzzy e Vertical streaks e Printouts are slanted or skewed Ink streaks on the back of the paper e Poor black text The printer prints slowly e
98. apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product yebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej imete uliliseerimispunktist v i kauplusest kust te seadme ostsite Havitettavien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun kerdyspisteeseen H vitet vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s eta Kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr lyspaikoista paikallisia viranomaisilta j teyhii ili
99. are and experience problems try the following 1 Ifyou are using a computer running Windows in the firewall configuration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home or office can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list of allowed ports NOTE Notall firewalls require you to differentiate between incoming and outgoing ports but some do 156 Solve a problem Another common problem is that HP software is not set as a trusted software by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs and if you are using a computer running Windows check that the following programs are in your firewall s list of trusted applications add any that are missing ey hpqkygrp exe located in C program files HP digital imaging bin hpqscnvw exe located in C program files HP digital imaging bin or hpiscnapp exe located in C program files HP digital imaging bin hpqste08 exe located in C program files HP digital imaging bin hpqtra08 exe located in C program files HP d
100. asing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support f NOTE Cleaning uses ink so clean the printheads only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printheads make sure you load paper For more information see Load media Not turning the printer off correctly can cause print quality problems For more information see Turn off the printer To clean the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Touch right arrow and then select Setup 3 Touch Tools and then select Clean Printhead Align the printhead The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 On the printer control panel touch right arrow and then touch Setup 3 Touch Tools
101. assigned to each terminal device EZ provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Regulatory information 185 Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area CE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex Il for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment
102. at are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls If you have an answering machine on the same phone line with the printer you might have one of the following problems Your answering machine might not be set up correctly with the printer o Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems o When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine o Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receive a fax o gt Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Solve fax problems 145 Chapter 8 Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answe
103. ation on calling for technical support This Web site also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP printer software Windows or HP Utility Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support numbers and call costs information see www hp com support During the warranty period you may obtain assistance from the HP Customer Care Center NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click Ask a question to begin the support process The HPLIP Web site does not provide support for Windows or Mac OS X If you are using these operating systems see _www hp com support This section contains the following topics
104. ax line eeeceeeeeeeeeenneeeeeeeeeeeeseneeeeeeenaaeeeseneeeeeseneeeeeseaaeeeeeenaees 207 Case F Shared voice fax line with VOICE Mail eee eeeeeeeeenneeeeeeeeeeeeeenneeeeeenaeeeeeeeneees 208 Case G Fax line shared with computer modem no voice calls received 209 Set up the printer with a computer dial up MOdEM eee eeeeteeeeteeeeeneeeeeenaeeeeeeneees 209 Set up the printer with a computer DSL ADSL Modem 00 see eeeeeeeeetneeeeeeeeneeees 211 Case H Shared voice fax line with computer MOGEM ecceeeeeeeeeeeeneeeeeeeeeeeeeneeeeeeaas 212 Shared voice fax with computer dial up MOGEM cccceeeeeeeeeeeesetteeeeeeeeeeeenaeeeeenaes 212 Shared voice fax with computer DSL ADSL MOdeM 0 eee eeeeeeeeeeeteeeeeenneeeeeeenaees 214 Case Shared voice fax line with answering MACHiING ccccceeeeeeeeeteeeeeeeeeeeeaeees 216 Case J Shared voice fax line with computer modem and answering machine 217 Shared voice fax line with computer dial up modem and answering machine 217 Shared voice fax line with computer DSL ADSL modem and answering MACHINE iost a ein deere cdi atten ee eet ender A Sas ere eet 219 Case K Shared voice fax line with computer dial up modem and voice mail 221 Serial type fax setup c ccc eee teenie ce ener ele nee 222 Test TAX SOtU piitan onana eaa a ea eia ubndbes hts oead abaa a eaaa 223 Network setup Change basic network SettingS
105. bara 86 The printer shuts down UNEXPECtedly no eeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeaeeeeenaeeeeeneeeenseeeeseaas 86 Alignment fails sarian ieee each e Oe a ee E 86 Printer takes a long time tO Pint eee cece e eee eee teeta ee eeeeaeeeeeeaeeeeaeeeeeeaeeeseeeeeeeeneeeee 86 Something on the page is MISSING OF INCOFTECE 0 2 eee ee ceeeeeeeeeeeeeenaeeeceeeeeeetaeeeeenaeeeeeeaees 86 Printitrou bleShOoting 2c avcsscctceteeeveeancaeee vastus a0 deeeeaes ct a deeds weedeat esac ti aden weeded ca 87 Envelopes print incorrectly 02 4 0 aie en ne ee eee ee 87 Borderless prirntiinG lt x sates ssa ces teenei isana atat oaran a a aiaa iade ii 88 The printer is not responding or nothing happens when try to print ce eeeeeeeeees 88 The printer prints meaningless Characters cccccccceeeeeeeceeceeeeeeeeeeeeeenaeeeeeeeeeeeeeteeseeaees 92 Page Ord E1 EE E E E E A S EE E E A E T 92 The margins are not printing as expected eeeeiseesriessiiessriiiesiiisrerirssriitesiinneeeinnrrernnnt 92 Text or graphics are cut off at the edge of the page ussssesirerriireriirsrrirerrirrerresrrre 93 A blank page came out while printing cccceeceeeeenee cece ee eeeeeeaee seer eeeeeaeeeeeeseeeneaeeeeeeees 95 Paper is not picked up from the input tray ecccceececceeeeeeeeeeceeeeeeeeeeeaeaeeeeeeeseeeeeaaeeeeeeeees 96 Print quality troubleShooting 2 2 2c 0 cc eccecceee eee ceeeseeccenetesteeccensacee ceeesdeadensiee te
106. bus i saugomi nat ral s i tekliai ir u ikrinama kad jranga Yra perdirbta mogaus sveikatq ir gamt tausojan iu b du D l informacijos apie fai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkamq vietos tarnybq namy okio atliek i ve imo tamybq arba parduotuv kurioje pirkote produkiq Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej pottaa eplini ant mas a eb Eniri anaetaka produ le elan Wcb razem z inny odpadami damowymi Uytkownik est odpawiedzialny za dostarczenie zu ytego sprz u do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie de ochrony zasob w naturalnych est bezpieczny dla zdrowia grodewisks naturalnego Dalsze inforsacie na temat sposobu uiylizacii zu2yiyeh ueeqdaeh moana Tak u cdpowiedvich vod lokalnych w prnectigbiorsiie zajmujgcyn sie muwaniem odpad w WE w miejscu zakupu preduku Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a zerem descarkides um porto de celeta designado para a feciclagem de equipamerios elelo eletveniens A cole separad a recickagem dos equipamentos no momenlo do descarte ajudam na conserva o dos recursos naturais e garantem que
107. cal specifications e Printer features and capacities e Processor and memory specifications e System requirements e Network protocol specifications Embedded Web server specifications e Media specifications e Print resolution e Copy specifications Fax specifications e Scan specifications HP Web site specifications Operating environment e Electrical requirements e Acoustic emission specification Memory card specifications Physical specifications Size width x depth x height 603 x 292 x 287 6 mm 23 7 x 11 5 x 11 3 inches Printer weight does not include print supplies 12 kg 26 5 Ib Printer features and capacities Feature Connectivity Ink cartridges Capacity e USB 2 0 compliant high speed device e Wired Ethernet network e Wireless 802 11n Four ink cartridges black yellow magenta cyan Supply yields Visit www hp com pageyield for more information on estimated ink cartridge yields Printer languages HP PCL 3 GUI Duty cycle Printer control panel language support Language availability varies by country region Technical information Up to 7000 pages per month Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chine
108. can print a network configuration page to view the network settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling Network Configuration Page HE Renta Contre ete Page Understand the network configuration page 163 Chapter 8 General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded Web server 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 802 11 Wireless Shows information about the active wireless network connection such as the IP address the communication mode the network name authentication type and signal strength mDNS Shows information about the active Multicast Domain Name System mDNS connection mDNS services are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Shows information about the current Service Location Protocol SLP connection SLP is used by network management applications for printer management The printer supports SNMPv1 protocol on IP networks To print the network configuration page from the printer control panel Touch Setup select Reports
109. cated inside the printer near the ink cartridges area HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work Scan to Computer Using the printer you can simply walk up to the printer touch a button on the printer s control panel and either scan documents directly to a computer or quickly share them with business partners as e mail attachments For more information see Scan HP Digital Fax Fax to PC and Fax to Mac Never lose important faxes misplaced within a stack of paper pages again Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files In addition you can turn off fax printing altogether saving money on paper and ink as well as helping reduce paper consumption and waste For more information see Receive faxes to your computer Fax to PC and Fax to Mac Select print media The printer is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the Col
110. correct type test failed 139 extend 147 phone line answer ring pattern 64 phone support 81 phone support period period for support 82 phone fax from receive 54 send 50 photo media sizes supported 174 Photo screen 13 photos insert memory cards 25 print from DPOF files 37 print from memory cards 36 troubleshoot memory cards 149 poll to receive fax 56 poor printout quality 99 ports specifications 170 power specifications 180 troubleshoot 86 power input locating 11 print blank printout 95 borderless fails 88 diagnostic page 114 distorted printout 104 envelopes print incorrectly 87 faded 107 fax logs 70 fax reports 68 faxes 55 last fax details 70 margins incorrect 92 93 meaningless characters 92 nothing happens 88 photos from DPOF file 37 photos from memory cards 36 print quality report 114 quality troubleshoot 99 102 105 108 reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings print quality 98 print carriage access door locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 Index printer driver warranty 168 printer software Windows about 231 opening 231
111. creen Windows and how to fix the errors Fax Memory Full Printer Disconnected Ink Alert Printhead Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print General printer error Door or cover open Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax Fax to PC or Fax to Mac is enabled and the product has a problem such as a paper jam the product saves incoming faxes to memory until the problem is resolved However the product s memory might fill up with faxes that have not been printed yet or transferred to the computer To solve this problem resolve any problems with the product For more information see Solve fax problems Printer Disconnected The computer cannot communicate with the printer because one of the following events has occurred 234 The printer has been turned off The cable connecting the printer such as a USB cable or a network Ethernet cable has been disconnected If the printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the product is turned on and that the U Power light is on Make sure the power cord and other cables are working and are firmly connected to the printer Make sure the power cord is connecte
112. ction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Premium Presentation Paper HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store process
113. cument did not scan or text iS MISSING cc ee eeeeeeeeeeeeeeeeneeeeeenaeeeeeeeeeees 133 Text Cannot be edited i cocci pinsen eaa a eE a eeii 134 Error messages APPCAN eececccecececeececeeeeeeenaeceeeeeeeeeeeceeeeeeeaaeaeeeeeeeseeaeaeceeeeesecseneeeeeess 134 Scanned image quality iS POOP eeeeeeeeneeeeeeeeeeeeeeneeeeeeeaeeeeeeaeeeeenneeeeeenaeeeeeneaaes 134 Scan defects are apparent cnici iiaeie ai a de iieii aay 135 Scan A3 11x17 animation did not display eee cere eeeeeeeeeeeeeeeeeaeeeenneeeeenaeeeeeaaes 136 Contents Solve fax problOMS ss 3 cssstectssscevssteats tame e a ae ata a ts 136 The fax test failed 0 325 eh eee eh Wea ee ae en 136 Solve problems using HP Web sites and SErViCES eeceeeeceeeeeneeeeeeeneeeeeeneeeeeeenaeeeeeeenaees 148 Solve problems using HP Web SErvViCes cccccececececeeeeeeeeaeeeeeeeeeeaeaeeeeeeeeeeaeeeeeneeeaaes 148 Solve problems using HP Web SiteS cc ccceeceeeeeeeeeeeeeeeaeeeeeeeeeeeeeceneaecaeeeeeeeeeeeeeaaees 149 Solve photo memory card problems cccccecceeeeeeeeeeeeeeeeeeeeaeaaeeeeeeeeeeeeecnaeeeeeeeeeeeees 149 The printer cannot read the memory Card ce ceeeeeceeeeeeeeeeeeaeeeeeeeeeseeeeeaeeeeeeeeeetees 149 The printer cannot read photos on the memory Card eee cece eee eeeeeeee eee eeeeeeeeeeeeeetees 149 Solve wired Ethernet network probleMS ccccceceeeeeeeeceeeeeeeeeeeeeeeeesesaecaeeeeseneeeeeeeeeees 150
114. d firmly to a functioning alternating current AC power outlet If the product is connected to a network make sure the network is functioning properly For more information see Solve wired Ethernet network problems If the product is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems Errors Windows Ink Alert The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see HP supplies and accessories For information about recycling used ink supplies see HP inkjet supplies recycling program EA NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Printhead Problem The printhead identified in the message is missing not detected or incorrectly instal
115. d then select Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 Touch right arrow f and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch Last Transaction Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID Report 1 Touch right arrow J and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch down arrow and then select Caller ID Report View the Call History Use the following procedure to view a history of all the calls placed from the printer NOTE The call history cannot be printed You can only view it from the printer s control panel display 70 Fax To view the Call History 1 Touch right arrow and then select Fax Touch Call History Use reports 71 Web The printer offers innovative Web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer In addition you can use a Web service Marketsplash by HP to create and print professional quality marketing materials NOTE To use these Web features the printer m
116. d use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE zlib zlib zlib h
117. d white To schedule a fax from the printer control panel 1 ad Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax and then touch Fax Settings Touch Send Fax Later Enter the send time by using the numeric keypad touch AM or PM and then select Done Enter the fax number by using the keypad touch Speed Dial to select a speed dial or touch Call History to select a previously dialed or received number Touch Start Fax The printer scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time To cancel a scheduled fax 1 Touch the Send Fax Later message on the display OR Touch Fax and then select Fax Settings 2 Touch Cancel Scheduled Fax Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax touch wt Speed Dial to select a speed dial and then select the group you want to fax to 3 Touch Start Black If the printer detects an original loaded in the automatic document feeder it sends the document to each number
118. default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP software for instructions about changing the properties If you have selected a picture scanning option the HP software automatically crops the image However if you want to scan the entire page complete the following steps Windows From the HP software click Scanner Actions click Scan Properties and then select Scan the entire glass Mac OS X From the HP software click Scan select the Pictures scan profile click Profile Settings and then clear the Crop check box Solve scan problems 133 Chapter 8 Text cannot be edited Check the settings o When you scan the original make sure that you select a document type that creates editable text If text is classified as a graphic it is not converted to text If you are using a separate OCR optical character recognition program the OCR program might be linked to a word processing program that does not perform OCR tasks For more information see the documentation provided with the OCR program Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning For more information see the documentation provided with the OCR program Check the originals o When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top
119. distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer IIN EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number EA NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the
120. doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 EA Remarque Le num ro REN Ringer Equivalence Number attribu chaque Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas 9y9 Note The REN Ringer Equivalence Number
121. dows 2003 Server R2 32 bit and 64 bit Standard Edition Enterprise Edition Windows Small Business Server 2008 64 bit Windows 2008 Server 32 bit and 64 bit Windows 2008 Server R2 64 bit Standard Edition Enterprise Edition Citrix XenDesktop 4 Citrix XenServer 5 5 Mac OS X v10 5 v10 6 Microsoft Windows 2003 Server Terminal Services Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 5 Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5 0 Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2003 Small Business Server Terminal Services Microsoft Windows Server 2008 Terminal Services Microsoft Windows Small Business Server 2008 Terminal Services Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5 0 Novell Netware 6 5 Open Enterprise Server 2 Compatible network protocols TCP IP Printer specifications 171 Appendix A Network management Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements A TCP IP based network IPX SPX based networks are not supported A Web browser either Microsoft Internet Explorer 7 0 or higher Opera 8 0 or higher Mozilla Firefox 1 0 or higher Safari 1 2 or higher or Google Chrome A network connecti
122. e The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary X TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support Solution 1 Check the print settings Solution 2 Use a higher quality image 108 Solve a problem e Solution 3 Print the image in a smaller size e Solution 4 Align the printhead Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next so
123. e Touch right arrow select Setup select Network and then select Print Network Settings Ping the printer using the IP address from the command prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt C Ping 123 123 123 123 Open Terminal available in the Applications gt Utilities folder and type the following ping 123 123 123 Open the Network Utility available in the Applications gt Utilities folder and click the Ping tab If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Troubleshoot installation issues If the following topics do not help see Solve a problem for information about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions This section contains the following topics Hardware tips Make sure the ink cartridges are correctly installed Hardware tips Check the printer Make sure that all packing tape and material have been removed from outside and inside the printer Make sure that the printer is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel Check the hardware connections Make sure that any cords and cables that you are using are in good working order
124. e households in the European UNION seseitin sii ie deta Ata eae ie ci Salvi adele Tails 191 POWEFP CONSUMPTION E E EEE E AA 191 Chemical SubstanceSiniiin n a anane A pen a aa Aa snus Aaaa a aaa A ad anaana 192 ROHS notices Chima only mssi ciiise iinne id i eiid 192 Third party license Siennine n a aia a aaa ete taped A eee 193 HP Officejet 7500A E910 e All iN ONn eseeeeiseesirssrriesiirresrissrirrssiiiresinnnserrnnsrenns 193 HP supplies and accessories Order printing supplies ONLINE eee eect ee enneeeeeneee states ceeaaeeseeeeeesaeeseeeaeeeeneeeeeaeeeeeenees 198 SUPPISS cece eet oad a oP at hie See EA Sh ohare bite la ie an pees Da elt 198 Ik CAMA GOS 2 cee ia ei sin tee eee c eee deseo tunes aa dite a tte Aaa Eea ESEE EEEa 198 AIP MOC iasvcece scales cides Sheed a denies ce thdadc eee a Pt Se eee cena 199 Additional fax setup Set up faxing parallel phone SySteMS c ccccececeeeeeeeeeeeeeeeeeeeeecaeaeeeeeeeeseseeeasaeeeeeeeeeeeees 200 Choose the correct fax setup for your home or OFFICE cece eeenneeeeeeeeeeeeteeeeenaeeeeeeeees 201 Case A Separate fax line no voice Calls reCeiVed ec eeeeeeeeeeeeeeeeeeeneeeeeeeneeeeeeeeeees 203 Case B Set up the printer with DSL 0 ccceccscceceeeeeceeaeeeeeeeeeeaeaeeeeeseenaaeeeeeeeeeseeneaeees 204 Case C Set up the printer with a PBX phone system or an ISDN line 205 Case D Fax with a distinctive ring service on the same line 206 Case E Shared voice f
125. e next step If none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error and then press the tab on the ink cartridge to release it from the slot 8 Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge gt N A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 11 Reinstall the ink cartridge It should now snap down into place 12 Close the ink cartridge access door and check if the error has gone away 13 If you still receive the error turn the printer off and then on again HP software installation suggestions Check the computer system e Make sure that your computer is running one of the supported operating systems e Make sure that the computer meets at least the minimum system requirements 160 Solve a problem In the Windows Device Manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the printer run the uninstallation utility util ccc uninstall bat on the installation CD to perform a clean uninstallation of the printer driver Restart your computer and reinstall t
126. e ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the printer to answer incoming calls that have a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax X TIP You can also use the Ring Pattern Detection feature in the printer s control i panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings 64 Fax NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring 1 2 3 4 5 9 Verify that the printer is set to answer fax calls automatically Touch right arrow and then select Setup Touch Fax Setup and then select Advanced Fax Setup Touch Distinctive Ring A message appea
127. e to users of the U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is
128. eaning See Maintain the printer for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the printer See Maintain the printer for more information Copy is slanted or skewed If you are using the automatic document feeder ADF check the following o Make sure that the ADF input tray is not too full o Make sure that the ADF width adjusters are snug against the sides of the media Unclear text Try adjusting the contrast and copy quality settings The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Incompletely filled text or graphics Try adjusting the contrast and copy quality settings Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Solve copy problems 131 Chapter 8 The printer prints half a page then ejects the paper Check t
129. ect Black to make a black and white copy or Color to make a color copy Select the size of the original Load the original according to the animation and then select Scan When prompted select Continue Turn the original around according to the animation and then select Scan The printer joins the two copies into one document and displays a preview Touch Copy to print the copy Change copy settings You can customize copy jobs using the various settings available from the printer s control panel including the following Number of copies Copy paper size Copy paper type Copy speed or quality Lighter Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs or you can save settings to be used as defaults for future jobs To change copy settings for a single job 1 2 3 Touch Copy Select the copy function settings you want to change Touch Start Black or Start Color To save the current settings as defaults for future jobs 1 2 3 4 Touch Copy Make any changes to the copy function settings and then touch Settings Touch down arrow and then select Set As New Defaults Touch Yes change defaults and then select Done Change copy settings 47 5 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to fre
130. ed dial send fax 48 status network configuration page 163 Printer Status Report 163 status icons 13 storage environment specifications 180 streaks troubleshoot copies 131 scan 136 stripes on scans troubleshoot 135 subscriber identification code 63 supplies ordering online 198 Printer Status Report 163 yields 170 support 80 system requirements 171 T technical information copy specifications 178 fax specifications 178 memory card specifications 180 scan specifications 179 telephone line answer ring pattern 64 telephone wall jack fax 137 244 telephone fax from receive 54 send 50 temperature specifications 179 tests fax dial tone failed 140 failed 136 fax line condition 141 fax phone cord type test failed 139 hardware failed 137 port connection failed 138 setup 223 telephone wall jack 137 text cannot be edited after scan troubleshoot 134 cut off 93 incompletely filled on copies 131 jagged 111 meaningless characters 92 missing from scan troubleshoot 133 not filled in 102 smooth fonts 111 splotchy on copies 131 unclear on copies troubleshoot 131 unclear scans 136 tone dialing 65 tray capacity 176 media sizes supported 172 media types and weights supported 176 trays capacities 176 clear jams 164 load media 20 locating 10 media sizes supported 172 paper guides illustration 10 troubleshoot feeding 127 troubleshoot answering machines 147 copy 129 copy quality 131 embedded Web server 158
131. ed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4x 6 inch 13x18 cm 5 x7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page Get started NOTE At this time some portions of the HP Web site are available in English only HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print af
132. eed dials varies by model Technical information Brochure Matte Up to 100 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Also other printer functions such as copying might affect the number of pages that can be stored in memory e Manual fax send and receive e Automatic busy redial up to five times varies by model e Confirmation and activity reports e CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory e Ring detect with automatic fax answering machine switching e Junk fax blocker e Digital fax Paperless fax archive to PC or network o Paperless fax send from PC e Non volatile fax memory to retain faxes when out of paper Photo dpi Very Fine dpi Fine dpi Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 300 x 300 200 x 200 200 x 200 200 x 200 Scan specifications e Integrated OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document e Twain compliant interface e Resolution 4800 x 4800 ppi optical e Color 24 bit per RGB color 8 bit grayscale 256 levels of gray e
133. eeees 168 Ink cartridge warranty information cceeeeceeeeeeeeeeeeeeeeeeeeeneeeseeaeeeseeeaeeesneeeeesenaeeeeeeneees 169 Printer SPeCIICAtiONS naag aa las eee ee eee a 170 Physical spe cifications 3 c0cnN cei eid sees eens es lien 170 Printer features ANd CAPACItICS ee eee ce ceeeceeneeeceeeeeeeeeaeeeeeeaaeeeeeeeeeeeenaeeeeseaeeeeeeaaees 170 Processor and memory SPECIFICATIONS eee e scene ee cee eeeeeteeeeeeaaeeeseeeeeeteaeeeseaeeeeennaees 171 System r dU eM O S T a a deel he ete a a Ail eee ec ar aE e Ea aa aa es 171 Network protocol specificationsS sssesssssssssiienerssrtttrnnrstttnrrnnsntetttnnnnnnnttnnnnnssnnnn nenne 171 Embedded Web server Specifications c cccccececeeeeeeecaeeeeeeeeeeeeceaeaeeeeeeeseeneeneaeeeeeess 172 Media specifications ceini erie ene isa holed PAT Dea iad nee Bi Eaa 172 Understand specifications for supported Media eee eeeneeeeeeeeenteeeeeeeneeeeeeeeas 172 Set MINIMUM MAAA Se a a a a aa e ra a a a a r eara aeni 176 Guidelines for two sided duplex printing 177 Print resolutio m e ini i aia a a a a a ae 177 Copy Specifications ainena iinne a a EE eee edie A E A A TE teases 178 Fax Specifications seseina os exe sadsceheaveassaacedicatenantnnceecebarsuasteeareabaGh ceiageaaseaenantaseeeeh Scan specifications HP Web Site Specifications ececceccececeeeeeeneceeeeeeeeeneaeceeeeecececaeeeeeeeseecueaeeeeeetsnteueeeseeees 179 Operating environment
134. eesesnsaeeeeees 158 EWS Cannot be Opened 2 5 c2 cedce cece eden dee scee se etse detec dene sdeesdeenedveedeceddavetveevecedendensenseceeted 158 Troubleshoot installation iSSUCS eee eeeeeeeeeeeteeeeeneeeeeeeaeeeeeeeeeeeesaeeeseeaaeeesneeeeeesenaeeeeeeeaas 159 Hardware installation SUGGESTIONS ee ee eeneeceneeeeeeeeeeeeaeeeseeeaeeesaeeeeeaaeeseeeaeeeeneeeee 159 HlaAndWale iPS AE EEEE EE and detdusagendegera E E ie sdecane 159 Make sure the ink cartridges are correctly installed cc ccceeceeeeeeeeeeeeeeeteeeeees 160 HP software installation SUGGEStIONS cceeeceeeeeeeeee cee ceeeeeaeaeeeeeeesecaaeaeeeeseseetaeeeeeeeens 160 Solve network problems cccccecceceeeeeeeeeecceeeeeceeeeaaeaeeeeeseseeaaeaeeeeesesecaeaeeeeeenseeseaeeeeees 161 Understand the Printer Status Report eecceceeeenseeeeeeneeeeeeeaeeeseeeaeeeseeeeeeesaeeeeseeeaeeess 162 Understand the network configuration Page eecceeeeseeseeeeeeeeneeeeeenaeeseneeeeeseeeeseenaeeeeneaees 163 Clear jam Sainai ee ee ea asin vale a ea een ivi eee tire 164 Clear Paper JAMS scceceisescceuhccnesseeacseshs ceeesteesessttins cenietesuends teeawadetenexe obpenagnaatys ndidadoecueaenpetee 164 AVOIG PaPer ja MSi itine e i ate pees eee cdae eidi aa EEEa ines we a eie iaaa iddaa 166 A Technical information Warranty ALOIA natio a EPE E EEEE A E AEA ET 167 Hewlett Packard limited warranty Statement cecceececceeeeeeeeeeeeeeaeeeeeeeeseseenaeeeee
135. efore the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with
136. elephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off EA NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 205 Appendix C Case D Fax with a
137. ell bei und gew hrleisie dass sie auf eine Art und Weise recycelt werden die keine Gelhrdung for die Gesundheit des Menschen und der Umwelt darstellt Wetlere Informationen dar ber wo Sie alte Elekiroger te zum Recyceln abgeben k nnen erhalten Sie bel den rllichen Beh rden Weristofh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature eletiriche ed eletironiche La raccolta e il ricidaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamaie nel rispetio dell armbierte e della tutela della salute Fer ulerior informazioni sui punfl di raceala delle apparecchiature da roflamare contatiare 1 proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que Yo se puede desechar el producto Junio con los r
138. em you have serial or parallel check with your telephone company This section contains the following topics Choose the correct fax setup for your home or office Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel see Set up faxing parallel phone systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equ
139. ended number of files on a memory card 1 000 Maximum recommended individual file size 12 megapixel maximum 8 MB maximum Maximum recommended memory card size 8 GB solid state only EA NOTE Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected Supported memory card types Secure Digital High Capacity Secure Digital Memory Stick e MultiMediaCard MMC e xD Picture Card 180 Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory information 181 Appendix A FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105
140. ensor window with a dry swab or lint free cloth The sensor window is an area of clear plastic near the copper or gold colored metal contacts on the bottom of the ink cartridge Try not to touch the metal contacts 126 Solve a problem 6 7 8 Install each ink cartridge in its slot Press it down until the tab snaps into place Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge Close the ink cartridge access door and check if the error has been resolved If you still receive the error message turn the printer off and then on again Solve paper feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used For more information see Media specifications Media is not picked up from a tray Make sure media is loaded in the tray For more information see Load media Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size
141. ent from the phone cords you might already have in your home or office 218 Additional fax setup 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EA NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your an
142. er have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only Tips for selecting and using media For the best results observe the following guidelines Always use media that conforms to the printer specifications For more information see Media specifications e Load only one type of media at a time into a tray or automatic document feeder ADF Select print media 17 Chapter 1 When loading the trays and ADF make sure the media is loaded correctly For more information see Load media or Load an original in the automatic document feeder ADF Do not overload the tray or ADF For more information see Media specifications e To prevent jams poor print quality and other printing problems avoid loading the following media in the trays or ADF o o o Multipart forms Media that is damaged curled or wrinkled Media with cutouts or perforations Media that is heavily textured embossed or does not accept ink well Media that is too lightweight or stretches easily Media that conta
143. er equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct Computer Answering Voice ive ring dial up machine mail service modem service y Case J Shared voice fax line with computer modem and answering machine y Case K Shared voice fax line with computer dial up modem and voice mail Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Back view of the printer Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Set up faxing parallel phone systems 203 Appendix C To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might al
144. er from which they were received with the most recently received fax printed first and so on 4 If you want to stop reprinting the faxes in memory touch x Cancel button Poll to receive a fax Polling allows the printer to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the printer calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send NOTE The printer does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax Make sure the printer you are polling does not have a pass code set up or has not changed the default pass code or the printer cannot receive the fax To set up poll to receive a fax from the printer control panel 1 Touch Fax and then select Fax Settings 2 Touch Poll to Receive 3 Enter the fax number of the other fax machine 4 Touch Start Fax Forward faxes to another number You can set up the printer to forward your faxes to another fax number A received color fax is forwarded in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 To
145. er print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required For more information see Select print media Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 7 Clean the printhead Solution Check the following potential problems and then clean the printhead e Check the orange pull tab on the ink cartridges Make sure they were completely removed e Make sure all ink cartridges are correctly installed e Make sure you turn off the printer by using the Power button This allows the printer to protect the printhead Print quality troubleshooting 101 Chapter 8 After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem
146. er redial options Use the following procedure to turn the options on or off Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The factory set default for this option is On e No answer redial If this option is turned on the printer redials automatically if the receiving fax machine does not answer The factory set default for this option is Off To set the redial options 1 Touch right arrow fe and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch to select the appropriate Busy Redial or No Answer Redial options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service e APBXsystem e Fax over Internet Protocol FolP An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed 1 Touch right arrow f and then select Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch down arrow and then select Fax Speed 4 Touch to select the s
147. es of the tray and does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 5 Lower the output tray 6 Pull out the tray extender NOTE When printing documents larger than A3 11 x 17 inches extend the output tray extender all the way and tilt the paper stopper Load media 21 Chapter 1 Load Envelopes To load envelopes Use these instructions to load an envelope 1 Lift the output tray 2 Slide the paper width guide out as far as possible NOTE Ifyou are loading larger sized media pull the input tray to extend it 3 Load envelopes according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray iji NOTE Do not load paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 22 Get started 5 Lower the output tray 6 Pull out the tray extender Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper 1 2 Lift the output tray Slide the paper width guide out as far as possible NOTE If you are loading larger sized media pull the input tray to extend it Insert the media print side down along the right of the main tray Make sure the media aligns
148. esiduos dam sticos Por el cortrario si debe eliminar esia lipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos an el momenio de la eliminaci n ayudar a preservar recursos nafurcles y a gararfizar que el exadaje proteja fa salud y el medio ambiente Si desea informerin adicional sobra e lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquin el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produki nesm b t ikvidov n prast m vyhozenin do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch mist ur en ch k recyklaci vyslou il ch elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostain m sb rem a recyklaci napom h zachov n p rodn ch zdroj a zaji fuje Ze recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete Yyzlou il zafizen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nos i prov d j c svoz a likvidaci domovn
149. est results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead Print quality troubleshooting 103 Chapter 8 After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance e Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead The printout has a horizontal band of distortion near the bottom of a borderless print
150. etenteaueceaveateesetaes 98 Wrong inaccurate or bleeding COIOMS cececeeceeceeeeeeeeee cance cece eeeeceaeaeeeeeseseneueaeeeeeeeeeeeeea 99 Ink is not filling the text or graphics Completely ecceeeesseeeeeeeeeeeeseeneeeeeenaeeeeeeeeeaeees 102 The printout has a horizontal band of distortion near the bottom of a borderless DIN enttait essen ea en eee We eee edi E a e dene eae os 104 Printouts have horizontal streaks or INCS eee ee eeeeeeeeeeeeeeeneeceenaeeeeeeeeeeeseeeeeeenaeeeenaeees 105 Printouts are faded or have dull COMOPS eee eeeeeeeeeeeeeeeeseeeeeceeaeeeseeeeeeeeaeeeeeeaeeseeeeaaees 107 Printouts seem blurry Or fUZZY 0 ccccceeeeeeeeeceeeeeeeeeeeaeeeeeeeeeeeaeeeeeeeeseseneaeeetessecsnaeeeeees 108 Vertical Streaks iis ccs tescehs oo et vecte daweuerest ended boven cbeeaecrbcvese cost sob ccaut beess docseedvneesaute ooh ab teeiees 110 Printouts are slanted or SKOWEC eecceeeeeeeeceenneeeceeeeeeeeeaeeeeeeaaeeeseeeeeeeesaeeeeeenaeeessenaeees 110 Ink streaks on the back of the Papel 0 ccccccceceeeeeeeceeceeeeeeeeeeeeaaeaeeeeeeeeseseeeseaeeeeeeeeees 111 Poor black texter oanien e e iaia eee deers a eE E EE R a 111 The printer prints SOWY iiien iiaeiai aa eaaa eiA 113 Printhead maintenance isiin e pa E E A R A 113 Clean the printhead sieraed ataa aat uaaa ae eed aeia 114 Align the printhead iera iie a e a i i an aae 114 Print and evaluate a print quality report sssssss
151. etting as needed Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings e Paper Type The appropriate paper type Quality Best or Maximum dpi f NOTE Click the blue disclosure triangle next to the Printer selection to access these options If necessary select the appropriate Photo Fix options e Off applies no HP Real Life Technologies to the image e Basic automatically focuses the image moderately adjusts image sharpness Select any other print settings that you want and then click Print to begin printing HP ePrint With HP ePrint you can print from email connected mobile phones netbooks or other mobile devices anywhere anytime Using your mobile device service and the printer s Web Services you can print documents to a printer that could be sitting next to you or sitting thousands of miles away To use the HP ePrint service you need to have the following components An HP ePrint enabled printer that is connected to the Internet either using an Ethernet cable or wireless connection A device that has a functioning email capability HP ePrint 39 Chapter 2 Follow the instructions on the printer s control panel to enable and set up the printer s Web Serv
152. f the received fax as these numbers can be different Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the junk fax list 1 Touch right arrow fe and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 58 Fax 4 Touch Remove Numbers 5 Touch the number you want to remove and then select OK Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers To print a Junk Fax Report 1 Touch right arrow i and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 4 Touch Print Reports and then select Junk Fax List Receive faxes to your computer Fax to PC and Fax to Mac You can use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an on screen notification with a link to the folder where the fax is saved The files are named in the following method XXXX_YYYYYYYY_ZZZZZZ tif where X is the sender s information Y is the date and Z is the
153. f this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application X TIP You can set the printer as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The printer was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status Windows In the HP printer software click Printer Actions and then click See What s Printing e Mac OS Open System Preferences and then click Print amp Fax Open the print queue for your printer Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the printer completes the current operation Solution If the printer is performing another task your print job is delayed until the printer completes the current task Print troubleshooting 89 Chapter 8 Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the printer check the printer s control panel to see if there are any errors Cause The printer was busy with another task If
154. fax 136 fax dial tone test failed 140 fax hardware test failed 137 fax line test failed 141 fax phone cord connection test failed 138 fax phone cord type test failed 139 fax tests 136 fax wall jack test failed 137 jams paper 166 media not picked up from tray 127 memory cards 149 missing or incorrect information 86 multiple pages are picked 129 network configuration page 163 paper feed problems 127 power 86 print 86 print quality 99 Printer Status Report 162 receive faxes 142 145 scan 132 scan quality 134 send faxes 142 144 146 skewed copies 131 skewed pages 128 slow print 86 tips 85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159 print 87 solve network problems 161 wired network 150 wireless problems 151 TWAIN unable to activate source 134 U uninstall HP software Mac OS X 230 Windows 229 unwanted fax mode 58 USB connection port locating 10 11 specifications 170 Index V X vertical stripes on copies xD Picture memory card troubleshoot 131 insert 25 view network settings 224 voice mail set up with fax parallel phone systems 208 set up with fax and computer modem parallel phone systems 221 voltage specifications 180 volume fax sounds 67 WwW wall jack test fax 137 warranty 168 Web sites accessibility information 9 customer support 81 environmen
155. ftware running on your computer and then try to access the EWS again If you can access the EWS try using the printer for printing If you are able to access the EWS and use your printer with the firewall turned off you will need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network For more information see Configure your firewall to work with printers If you are able to access the EWS but are still unable to use the printer even with the firewall turned off try enabling the firewall software to recognize the printer Step 4 Make sure the printer is online and ready If you have the HP software installed you can check the printer s status from your computer to see if the printer is paused or offline preventing you from using it To check the printer s status complete the following steps Windows 1 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 If the printers on your computer are not being displayed in Details view click the View menu and then click Details 154 Solve a problem 3 Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer
156. g 7 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord supplied with the printer You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Oo Computer N Telephone 214 Additional fax setup EA NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider EA NOTE Phones in other parts of the home office sharing the same phone number with DSL service must be connected to additional DSL filters to avoid n
157. g it from the printer Dy NOTE Faxes sent from your computer by this method use the printer s fax connection not your Internet connection or computer modem Therefore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the installation program provided on the HP software CD provided with the printer Windows 1 Open the document on your computer that you want to fax 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected TIP Select the printer that has fax in the name 4 Tochange settings such as choosing to send the document as a black fax or a color fax click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences 5 After you have changed any settings click OK Send a fax 49 Chapter 5 6 Click Print or OK 7 Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document Mac OS X 1 Open the document on your computer that you want to fax 2 From the File menu in your software application click Print 3 Make sure the printer you want
158. g features Starting where you left the application especially useful when using setup wizards Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser To open the embedded Web server EA NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network configuration page In a supported Web browser on your computer type the IP address or hostname that has been assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 X TIP After opening the embedded Web server you can bookmark it so that you can return to it quickly TIP If you are using Safari on a Macintosh computer you can also open the EWS by clicking the open book toolbar button located near the top of the browser window clicking Bonjour in the Collections list and then selecting the printer name 232 Printer management tools F Howdol Get started e Print Scan Copy Fax e Work with ink cartridges Solve a problem How do 233 G Errors Windows This list represents some of the errors you might see on your computer s
159. g inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges Print quality troubleshooting 107 Chapter 8 NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance e Print and evaluate a print quality report Caus
160. g machine Solution e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the printer are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine e Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my printer is not long enough Solution If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics
161. ge processing ADF Input tray capacity 35 sheet plain paper e Digital zoom from 25 to 400 varies by model e Fitto page Custom size ID copy Copy speeds vary according to the complexity of the document ID Copy Up to 8 pages for copy collation Refer to the following table to determine which paper type setting to choose based on the paper loaded in the main tray Paper type Printer control panel setting Plain paper Plain Paper HP Bright White Paper Plain Paper HP Premium Presentation Paper Matte Everyday Matte Other inkjet papers Everyday Matte HP Premium Plus Photo Papers Premium Photo Paper HP Premium Photo Papers Premium Photo Paper HP Advanced Photo Paper Premium Photo Paper HP Everyday Photo Paper Semi gloss Everyday Photo Paper HP Everyday Photo Paper Matte Everyday Matte Other photo papers Photo Paper HP Premium Inkjet Transparency Transparency HP Iron on Transfer Everyday Matte HP Photo Cards Premium Photo Paper Other specialty papers Everyday Matte Glossy Greeting Card Premium Photo Paper Matte Greeting Card Everyday Matte HP Brochure amp Flyer Paper Glossy Brochure Glossy HP Brochure amp Flyer Paper Matte Brochure Matte Other Glossy Brochure Brochure Glossy Other Matte Brochure Fax specifications e Walk up black and white and color fax capability Up to 99 sp
162. h you can do the following Quickly and easily create amazing professional quality brochures flyers business cards and more Choose from thousands of customizable templates created by award winning business graphic designers e A variety of print options allow you to get exactly what you need when you need it For immediate high quality results print on your printer Other options are available online from HP and our partners Achieve the professional quality you expect while minimizing printing costs e Keep all of your marketing materials organized and readily accessible in your Marketsplash account available from any computer and directly from the printer s control panel display on select models only To get started select Marketsplash by HP in the HP printer software that came with your printer Or for more information visit marketsplash com Dy Ef NOTE For alist of system requirements for this Web site see HP Web site specifications NOTE Notall Marketsplash tools and services are available in all countries regions and languages Visit marketsplash com for the most current information Marketsplash by HP 73 Work with ink cartridges To ensure the best print quality from the printer you will need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead
163. has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference fo radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly app
164. he FCC radio A frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur
165. he Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and then click Set as Default Printer NOTE Ifthereis more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and then click Set as Default Printer Step 6 Make sure the HP Network Devices Support service is running Windows only To restart the HP Network Device Support service 1 Delete any print jobs currently in the print queue 2 On the computer desktop right click My Computer or Computer and then click Manage 3 Double click Services and Applications and then click Services Solve wireless problems 155 Chapter 8 4 Scroll down the list of services right click HP Network Devices Support and then click Restart 5 After the service restarts try using the printer over the network again If you are able to use the printer over the network your network setup was successful If you still cannot use the printer over the network or if you have to periodically perform this step in order to use your printer over the network your firewall might be interfering If this still does not work there might be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Step 7 Add hardware addresses to a wireless acce
166. he glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Dial the number by using the keypad on the phone that is connected to the printer NOTE Donotuse the keypad on the control panel of the printer when manually sending a fax You must use the keypad on your phone to dial the recipient s number 50 Fax 4 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax touch Start Black or Start Color NOTE If prompted select Send Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers o
167. he ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Printer management tools and Check the estimated ink levels HP cannot guarantee the quality of non HP ink cartridges Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings Copy A3 11x17 animation did not display Make sure you touch the A3 11x17 box on the Copy screen Solve scan problems If the following topics do not help see HP support for information about HP support NOTE If you are starting the scan from a computer see the software Help for troubleshooting information e Scanner did nothing e Scan takes too long e Part of the document did not scan or text is missing e Text cannot be edited e Error messages appear e Scanned image quality is poor e Scan defects are apparent e Scan A3 11x17 animation did not display Scanner did nothing e Check the original Make sure that the original is placed on the scanner glass correctly For more information see Load an original on the scanner glass e Check the printer The printer might be coming out of PowerSave mode after a period of inactivity which delays processing a short while Wait until the printer displays the Home screen e Check the HP software Make sure the HP software provided with the printer is correctly installed 132
168. he memory card is working correctly by testing it with other devices e Check the memory card slot o Make sure that the memory card is fully inserted into the correct slot For more information see Insert a memory card Remove the memory card when the light is not blinking and shine a flashlight into the empty slot See if any of the small pins inside are bent When the computer is off you can straighten slightly bent pins by using the tip of a thin retracted ballpoint pen If a pin has bent in such a way that it touches another pin replace the memory card reader or have the printer serviced For more information see Solve a problem Make sure that only one memory card has been inserted at a time in the slots An error message should appear on the control panel display if more than one memory card is inserted The printer cannot read photos on the memory card Check the memory card The memory card might be corrupt Solve photo memory card problems 149 Chapter 8 Solve wired Ethernet network problems If you are unable to connect the printer to your wired Ethernet network perform one or more of the following tasks NOTE After correcting any of the following run the installation program again e General network troubleshooting e Network port created does not match printer IP address Windows General network troubleshooting If you are unable to install the HP software that came with the prin
169. he phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Solve fax problems 139 Chapter 8 Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug
170. he power cord from the electrical socket For more information see Turn off the printer Use a soft damp lint free cloth to wipe dust smudges and stains off of the case The exterior of the printer does not require cleaning Keep fluids away from the interior of the printer as well as from the printer control panel Clean the automatic document feeder ADF If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover Maintain the printer 27 Chapter 1 If you have lines or dust appearing on scanned documents or faxes clean the plastic strip in the ADF To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Lift the automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 Automatic document feeder cover Rollers Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad NOTE Ifthe residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic docu
171. he print carriage access door Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn off the printer Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip collects a limited set of information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party posse
172. he printer driver Verify installation preliminaries Make sure to use the installation CD that contains the correct HP software for your operating system Before installing HP software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP Web site www hp com support NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If you are unable to install the HP software verify that All cable connections to the computer and the printer are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows o Make sure the printer is installed on the same subnet as the computers that will be using the printer o gt Ifthe installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page If you are using a computer running Windows make sure that the ne
173. help you determine if your computer is connected to your network Windows a On the computer desktop click Start click Control Panel select Network Connections click View Network Status and then clickTasks or Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step Disconnect the power cord from the wireless router The connection status of your computer should change to Not Connected Reconnect the power cord to the wireless router The connection status should change to Connected 152 Solve a problem Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click Help in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer If you are able to access the Internet and are using a computer running Windows yo
174. his is referred to as manual faxing Use the instructions in this section to receive a manual fax NOTE You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is e Directly connected to the printer on the 2 EXT port e Onthe same phone line but not directly connected to the printer To receive a fax manually 1 Make sure the printer is turned on and you have paper loaded in the main tray 2 Remove any originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls 4 Ifyou are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Touch Fax and then select Start Black or Start Color b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives only the faxes it receives while the printer is in an error condition or none of the faxes it receives The following backup fax modes are available On The default setting When back
175. ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produkte aller p dets emballage indikerer at produ ikke m bortskaffes sammen med andet husholdningsaffold stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr pi tidspunkiet for bortskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sled p en m de der becker menneskers helbred samt milj et Hvis du vil vide mere am hvor du kan aflevere dit alfaldsudsiyr Hl genbrug kan du kontakte kommunen det kale rencvationsvasen eller den foretning hvor du kable produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af ie leveren op cen aangewezen intamelpen voot de verwerking van algedankie elektrische en elektronische npparaluur De gescheiden inzameling en verwerking van ow algeckinle apparatuur daagt bij tof het sparen van natiurijke bronnen en fot hef heegebrulk van materiaal op ean wijze die de vollageacedeld en het milieu beschermt Voor menr informatie over waar u uw af ere
176. ia specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The contrast setting might be set too light On the printer control panel touch Copy touch Lighter Darker and then use the arrows to create darker copies Check the trays If you are copying from the ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF Documents are missing or faded Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting Check the original The accuracy of the copy depends on the quality and size of the original Use the Copy screen to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade Ifyou are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass If you are copy
177. ice setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow f NOTE If your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial up modem Answering machine Voice mail service Recommended fax setup Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the same line SN Case E Shared voice fax line SN Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Additional fax setup Case Shared voice fax line with answering machine continued Oth
178. ices For more information see www hp com go ePrintCenter Two sided printing duplexing With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing You can perform manual duplexing by first printing only the odd pages flipping the pages over and then printing only the even pages For more information see Guidelines for two sided duplex printing 40 Print 3 Scan You can use the printer s control panel to scan documents photos and other originals and send them to a variety of destinations such as a folder on a computer You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN compliant or WIA compliant programs When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit NOTE Some scan functions are only available after you install the HP software X TIP If you have problems scanning documents see Solve scan problems This section contains the following topics e Scan an original Scan a larger original A3 or 11x17 inch Scan using Webscan e Scanning documents as editable text Scan an original This section contains the following topics NOTE Your printer and computer must be connected and turned on NOTE If you are scanning an original from the printer control pa
179. ide and 5 to 44 inches long Custom size media is not supported in Windows The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Printer specifications 175 Appendix A Understand supported media types and weights Location Type Weight Capacity Input tray Paper 60 to 105 g m Up to 150 sheets of plain 16 to 28 Ib bond paper 15 mm or 0 59 inch stacked Transparencies Up to 55 sheets 15 mm or 0 59 inch stacked Photo media 280 g m Up to 40 sheets 75 Ib bond 12 mm or 0 47 inch stacked Labels Up to 40 sheets 8 mm or 0 31 inch stacked Envelopes 75 to 90 g m Up to 15 sheets 20 to 24 Ib bond 8 mm or 0 31 inch envelope stacked Cards Up to 200 g m Up to 40 cards 110 Ib index 8 mm or 0 31 inch stacked Output tray All supported media Up to 100 sheets of plain paper text printing Automatic Paper 60 to 75 g m 16 to 20 Ib 35 sheets Document bond Feeder Set minimum margins The document margins must match or exceed these margin settings in portrait orientation 176 Technical information Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 3 0 mm 3 0 mm 3 0mm 0 125 3 0 mm 0 125 0 125 inches 0 125 U S Legal inches inches inches A4 U S Executive U S Statement B5 A5 Cards Custom size media Photo media 11x14i
180. igital imaging bin hpqthb08 exe located in C program files HP digital imaging bin NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the trusted list Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows you might need to uninstall the firewall software in order to use the printer over the network Advanced firewall information The following ports are also used by your printer and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination ports on the printer Incoming UDP ports 137 138 161 427 Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing UDP ports 427 137 161 TCP port 9100 Photo card upload UDP ports 137 138 427 TCP port 139 Scanning UDP port 427 TCP ports 9220 9500 HP printer status UDP port 161 Configure your firewall to work with printers 157 Chapter 8 Faxing UDP port 427 TCP port 9220 HP printer installation UDP port 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer This section contains the following topic
181. in an error condition You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not cleared when the printer is turned off To set backup fax from the printer control panel 1 Touch right arrow i and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Backup Fax Reception 4 Touch one of the options available Reprint received faxes from memory If you set the backup fax mode to On the received faxes are stored in memory whether the printer has an error condition or not Receive a fax 55 Chapter 5 EA NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the printer does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray 2 Touch right arrow and then select Setup 3 Touch Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse ord
182. in the input tray before starting the test From the printer control panel touch right arrow and then select Setup Select Tools and then select Run Fax Test The printer displays the status of the test on the display and prints a report Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found Test fax setup 223 D Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded Web server a configuration and status tool you access from your Web browser using an existing network connection to the printer For more information see Embedded Web server This section contains the following topics e Change basic network settings e Change advanced network settings e Setup the printer for wireless communication e Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing
183. in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone
184. in the slot 11 Close the ink cartridge door Advanced ink cartridge maintenance This section contains the following topics e Clean the sensor windows on the ink cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the printer when instructed Leaving them outside of the printer for an extended period of time can result in damage to the ink cartridges To clean the sensor window on the ink cartridges 1 Gather swabs or a lint free cloth to use for the cleaning procedure 2 Make sure the printer is turned on 3 Open the ink cartridge access door by lifting from the front right of the printer until the door locks into place Print quality troubleshooting 125 Chapter 8 The print carriage moves to the center of the printer NOTE Wait until the print carriage stops moving before proceeding 4 Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up To remove the ink cartridges a Press the tab on the ink cartridge to release it and then remove it from the slot b Place the ink cartridge on a sheet of paper with the ink opening pointing up c Repeat steps a and b for each ink cartridge 5 For each ink cartridge wipe the s
185. in types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Two sided printing duplexing Follow the instructions for your operating system e Print on special or custom size paper Mac OS X Setup custom sizes Mac OS X Print on special or custom size paper Mac OS X f NOTE Before you can print on custom size paper you must set up the custom size in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X Load the appropriate paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Under Destination Paper Size click Scale to fit paper size and then select the custom size Select any other print settings that you want and then click Print to begin printing gt SNS Set up custom sizes Mac OS X 1 From the File menu in your software application click Print 2 Select the desired printer in the Format for pop up menu 3 Select Manage Custom Sizes in the Paper Size pop up menu 4 Click the on the left side of the screen double click Untitled and type a name for the new custom size 5 Inthe Width and Height boxes type the dimensions and then set the margins if you want to customize them 6 Click OK Print borderless documents 38 B
186. indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ifyou have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Replace the ink cartridges NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer see Order printing supplies online Replace the ink cartridges 75 Chapter 7 f NOTE At this time some portions of the HP Web site are available in English only A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time This can result in damage to both the printer and the ink
187. ines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image 134 Solve a problem is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original To eliminate the patterns try reducing the size of the image after scanning o Print the scanned image to see if the quality is better o Make sure that the resolution and color settings are correct for the type of scan job Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent The scanned image is skewed crooked The original might have been placed incorrectly Be sure to use the media guides when you place the original on the scanner glass For more information see Load an original on the scanner glass The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel Try adjusting the reso
188. ing a photo be sure to load it on the scanner glass as indicated by the icon on the scan bed Size is reduced The reduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP software for more information 130 Solve a problem Copy quality is poor Take steps to improve the copy quality o Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images See Media specifications for more information o gt Use or make a carrier sheet to protect your originals Check the printer The scanner lid might not be closed correctly The scanner glass or lid backing might need cleaning See Maintain the printer for more information The automatic document feeder ADF might need cleaning See Maintain the printer for more information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cl
189. ink cartridges are installed e Power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical requirements e Media is loaded correctly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax section of the System Preferences See your computer s documentation for more information e Pause Printing is not selected if you are using a computer running Windows e You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Troubleshooting topics Solve printing problems e Print troubleshooting e Print quality troubleshooting Solve paper feed problems Solve copy problems e Solve scan problems Solve fax problems Solve wired Ethernet network problems Solve wireless problems Solve printer management problems e Troubleshoot installation issues General troubleshooting tips and resources 85 Chapter 8 Solve printing problems This section contains the following topics The printer shuts d
190. ins staples or clips NOTE To scan copy or fax documents that contain pages that do not conform to these guidelines use the scanner glass For more information see Load an original on the scanner glass Load an original on the scanner glass You can copy scan or fax up to Legal size originals by loading them on the glass 18 NOTE Many ofthe special features do not work correctly if the glass and lid backing are not clean For more information see Maintain the printer To load an original on the scanner glass Use these steps to load an original on the scanner glass 1 Lift the scanner lid 2 Load your original print side down W Get started TIP For more help on loading an original refer to the engraved guides along the edge of the glass 3 Close the lid Load an original in the automatic document feeder ADF You can copy scan or fax a one sided single or multiple page A4 or Letter size document by placing it in the automatic document feeder tray A CAUTION Do not load photos in the ADF this might cause damage to your photos NOTE Legal size documents cannot be scanned copied or faxed using the ADF NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the glass The document feeder tray holds a maximum of 35 sheets of plain paper To load an original in the doc
191. inssrrrssrrsnsiinneerinneernnnrnn 27 T rntoff the printen ingean aa a a eaea E 31 Print Print docuUmMeNtS ipio n i Wien a a t 32 Print documents WiNdOWS cceceeeeseeeceeeeeeeeaeeeeeeecesaeaeeeeseeeaaaeceeeesecaeeeeeesesnaeeeeeeeeas 33 Print documents Mac OS X cccccececeecceeeeeeeeeeaeeeeeeeeceaaeeeeeeseeaaeaeeeeseeeecaeeeeeeeseenaeeeeeeeee 33 Print DrOGMUeS anirien a elie ee ened eased ei oblate dada ie ec a ada e Hedda a de A LEE soe 33 Print brochures WiMGOWS 2 0scocehsiecteded et Gees a aa deans a a seh i aSa 33 Print brochures Mac OS X 0 00sec nee acre eda aie E E ai Eo 34 Printon envelope Sasaktan aaa ia e aAa aa ie ieai eRe 34 Print on envelopes WINdOWS sssseessesiissssiissriiisiiststiisstiitnniiittiinntinnstinnniintnerunnttnnnanne 34 Print onmenvelopes Mac OS X 2 ccs cecceseeeeteesegesihenevustundecssesedeveeccedeedeadens ia 35 PIint PROLOS ciinei eiia toate estes es teed edeas i e eee ethane tee 35 Print photos on photo paper WiINdOWS esceeeeeeeeeeeneeeteeeeeeeeenaeeeeeeaeeeeseeeeeeeenaeeeeneaas 35 Print photos on photo paper Mac OS X cc ccceececceeeeeeneeeeeeeeeeeeenneeeeeeenaeeeeseeaeeeenneeeeneeea 35 Print photos from a memory device ccceceeee cece ce eeeeeeeceeeeeeeceaeeeeeeeseaaeaeeeeeeeseeteeeeeeeees 36 PrinUDPOFspholos ich cits ect anh oh ee eee ath hee a 37 Print on special and CUStOM SIZE PAPEM ccce cece ceeeeeeeeeeceeeeeeeeeeaeeeeeesece
192. ion Page to print the network configuration page and verify that the network settings have been reset Understand the Printer Status Report Use the Printer Status Report to e View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events If you need to call HP it is often useful to print the Printer Status Report before calling Printer Status Report as mr 1 m oe Sas ee n E 162 Solve a problem 1 Printer Information Shows printer information such as the printer name model number serial number and firmware version number as well as usage information printed from the tray 2 Ink Delivery System Information Shows information about the ink cartridges such as the estimated ink levels NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 3 Additional Assistance Provides information about available methods for finding more information about the printer as well as information about diagnosing problems To print the Printer Status Report A Touch Setup select Reports select Printer Status Report Understand the network configuration page If the printer is connected to a network you
193. ion 3 Clean the electrical contacts Clean the electrical contacts on the ink cartridge 1 2 3 4 5 6 Open the print carrriage access door and wait for the print carriage to stop moving Remove the cartridge and place it on a piece of paper with the nozzle plate facing up Dip a swab or other soft lint free material that will not stick to the cartridges in distilled water then squeeze it to remove most of the moisture The swab should be only slightly damp Clean the ink cartridge contacts Do not touch the nozzles Dry the electrical contracts with a new clean swab Reinstall the ink cartridge and then close the print carriage access door If the problem persists try the next solution Solution 4 Replace the ink cartridge Replace the indicated ink cartridge For more information see HP supplies and accessories EA NOTE If your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer 236 Errors Windows To solve this problem try one of the following Load the correct paper in the printer and then press OK For more information see Load media Press the
194. ion tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up
195. ions URL The URL shown here is the network address assigned to the printer by your router You need this to connect to the embedded Web server Solve wireless problems 153 Chapter 8 B Check to see if you can access the EWS A After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by accessing the printer s embedded Web server EWS For more information see Embedded Web server To access the EWS a On your computer open the Web browser you typically use to access the Internet for example Internet Explorer or Safari In the address box type the URL of the printer as it was shown on the network configuration page for example http 192 168 1 101 NOTE If you are using a proxy server in your browser you might need to disable it to access the EWS b Ifyou can access the EWS try using the printer over the network such as to print to see if your network setup was successful c If you cannot access the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security so
196. ipment and services sharing your fax line DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system e Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns e Voice calls Voice calls are received at the same phone number you use for fax calls on the printer Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Set up faxing parallel phone systems 201 Appendix C 202 e Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the printer e Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table choose the combination of equipment and services applicable to your home or off
197. ironment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Technical information Disposal of waste equipment by users in private households in the European Union Espa ol Italiano esky Nederlands Dansk Eesti E 2 a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Sloven na Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recyding of your waste equipment al ihe fime of disposal wil help bo conserve natural resources and ensure thet is recycled in a manner ihat protects human healih and the environment For more information about where you can drop off your waste equipment for recycling please contaci your local ciy ofce your household waste disposal service or Ihe shop where you purchased the produci
198. is completely out of ink the printer may slow down to keep the printhead from overheating Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Check the estimated ink levels 86 Solve a problem Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also itis recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing The printer is not responding or nothing happens when try to print The printer prints meaningless characters e Page order e The margins are not printing as expected e Textor graphics are cut off at the edge of the page e A blank page came out while printing e Paper is not picked up from the input tray
199. istance prefix 5 Type the name for the speed dial entry and then touch Done To change speed dial entries 1 On the printer s control panel touch right arrow and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Add Edit Speed Dial and then touch the speed dial entry you want to change Set up speed dial entries 61 Chapter 5 4 If you want to change the fax number type the new number and then touch Next NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 5 If you want to change the name of the speed dial entry type the new name and then touch Done Set up and change group speed dial entries You can store groups of fax numbers as group speed dial entries To set up group speed dial entries NOTE Before you can create a group speed dial entry you must have already created at least one speed dial entry On the printer s control panel touch right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Group Speed Dial and then touch an unused entry number Touch the speed dial entries you want to include in the group speed dial entry and then touch OK Type the name for the speed dial entry and then touch Done 2h gt a To change group speed dial entries 1 On the printer s cont
200. itional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach RoHS notices China only Toxic and hazardous substance table ARS ABASURK ape EPEAN m FR fl BBR bgr ARER FT DRS ERE FEREDE RaKa HRN Ea Be th A ED MeF AS SREB 5 TR gt lt IO p lt x lt p lt P lt fo P lt P lt P lt Jo Jo x e e2 p o lo fe lolo lo lo jo Ht eoep beper elboj peop bep elol eoep beprel loj eoep beprel bojo O HERBER Pry A A H X FUL BB HE A AY 39 HR PERRERA SNA 2H EDA HPIRHRHASARUE 22S MRAR ROSEIRA T m ER TE EEA AEREA FEA ERR m EF SJ T11363 2006 BY PRI ESR FSJ T11363 2006 AY Be 4 Technical information Third party licenses This section contains the following topics HP Officejet 7500A E910 e All in One HP Officejet 7500A E910 e All in One LICENSE aes pubdom crypto rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code
201. k Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1005 01 This regulatory number should not be confused with the marketing name HP Officejet 7500A E910 Wide Format e All in One or product number 188 Technical information Declaration of conformity Ap DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SNPRC 1005 01 B Supplier s Address 138 Depot Road 02 01 04 01 Singapore 109683 declares that the product Product Name and
202. k view of the printer 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem NIL oO oa AJU jJN Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is differ
203. lack and white click the Advanced tab and then change the Print in Grayscale option Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 3 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Print photos 35 Chapter 2 Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings e Paper Type The appropriate photo paper type e Quality Best or Maximum dpi NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select the appropriate Photo Fix options e Off applies no HP Real Life Technologies to the image e Basic automatically focuses the image moderately adjusts image sharpness To print the photo in black and white click Grayscale from the Color pop up menu and then select one of the following options e High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray e Black Print Cartridge Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image 7 Select any other print settings that you want and then click Print to begin printing Print photos from a memory device
204. led in the printer To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Clean the electrical contacts e Solution 3 Replace the printhead Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Clean the electrical contacts Clean the electrical contacts on the printhead For more information see Advanced printhead maintenance If the problem persists try the next solution Solution 3 Replace the printhead Replace the printhead For more information see HP supplies and accessories EA NOTE Ifthe printhead is still under warranty contact HP support for service or replacement For more information about the printhead warranty see HP support If the problem persists after you replace the cartridge contact HP support For more information see HP support Cartridge Problem The ink cartridge identified in the message is missing damaged or inserted into the wrong slot in the printer EA NOTE Ifthe cartridge is identified in the message as incompatible see HP supplies and accessories for information about obtaining cartridges for the printer Cartridge Problem 235 A
205. lems 135 Chapter 8 Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass See Maintain the printer for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing See Maintain the printer for more information If cleaning does not correct the problem the scanner glass or lid backing might need to be replaced The defects might be on the original and not a result of the scanning process Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct Size is reduced The HP software settings might be set to reduce the scanned image See the HP software Help for more information about changing the settings Scan A3 11x17 animation did not display Make sure you touch the A3 11x17 box on the Scan screen Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test will fail if the printer is not set up correctly for faxing Perform this test after
206. lg rie 021 67 22 80 Luxembourg Frangais 352 900 40 006 Argentina Buenos Aires 54 11 4708 1600 T ETA z aE Ee 10007 Argentina 0 800 555 5000 uxemburg Deutsch hrai Australia 1200AN 141 Madagascar 262 262 51 21 21 Australia out of warranty 1902 910 910 Magyarorsz g 06 40 200 629 Osterreich a 0820 87 441 7 7 2 HUF perc vezet kes telefonra loppelter Ortstarif Taz aa Meena oe Belgi 32 078 600 019 eee Peak Hours 0 055 p m M xico Ciudad de M xico 55 5258 9922 Low Hours 0 27 p m M xico 01 800 472 68368 Belgique 32 078 600 020 Maroc 0801 005 010 Peak Hours 0 055 m Low Hours Nederland 31 0900 2020 165 0 27 m Brasil Sao Paulo 55 11 4004 7751 0 10 Min New Zealand 0800 441 147 Brasil 0 800 709 7751 Niger oiy 277 2350 Canada 1 800 474 6836 1 800 hp Nigeria 01 invent Norge 47 815 62 070 Central America amp The www hp com la soporte reile ber min Caribbean Fra mobiltelefon gjelder Chile 800 360 999 mobiltelefontakster E 1068687980 24791773 hee E 800 810 3888 Panam 1 800 711 2884 Colombia Bogot 571 606 9191 Paraguay 009 800 54 1 0006 Colombia 01 8000 51 4746 8368 Pem 0 200 10111 Costa Rica 0 800 011 1046 A 2 867 3551 esk republika 810 222 222 olska
207. llel phone systems 209 shared with fax and answering machine parallel phone systems 217 241 shared with fax and voice line parallel phone systems 212 shared with fax and voice mail parallel phone systems 221 monitor dialing 51 53 multi feeds troubleshoot 129 N network port address 150 networks advanced settings 224 connector illustration 11 IP settings 225 link speed 225 operating systems supported 171 protocols supported 171 settings change 224 solve problems 161 system requirements 172 view and printsettings 224 wireless communication setup 225 wireless settings 163 226 noise information 180 O OCR edit scanned documents 44 troubleshoot 134 operating environment specifications 179 operating systems supported 171 originals scan 41 output tray locating 10 media supported 176 P pages per month duty cycle 170 paper feed fails 96 jams 164 166 ordering 199 size set for fax 57 242 paper feed problems troubleshoot 127 parallel phone systems answering machine setup 216 countries regions with 200 distinctive ringing setup 206 DSL setup 204 ISDN setup 205 modem and answering machine setup 217 modem and voice mail setup 221 modem setup 209 modem shared with voice line setup 212 PBX setup 205 separate line setup 203 setup types 201 shared line setup 207 PBX system set up with fax parallel phone systems 205 PCL 3 support 170 phone cord connected to correct port test failed 138
208. llow the prompts on the control panel display to complete the job The control panel display returns to the home screen when the job is finished This section contains the following topics To select a different mode e To change settings for a mode To select a different mode Touch Back button to return to the main menu Touch left arrow i or right arrow gt to scroll through the available modes and then touch the icon to select the mode you want to use To change settings for a mode 1 After selecting a mode touch the arrow buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done NOTE Use Back button to return to the previous menu Change printer settings To change the printer settings or print reports use the options available in the Setup screen 1 Touch right arrow i and then touch Setup 2 Touch the arrows to scroll through the screens 3 Touch the screen items to select screens or options NOTE Touch Back to return to the previous screen 14 Get started Finding the printer model number In addition to the model name that appears on the front of the printer this printer has a specific model number Use this number to obtain support and to identify the supplies and accessories available for your printer The model number is printed on a label lo
209. loped by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR Third party licenses 195 Appendix A SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos_crypto FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution an
210. lution Solution 2 Use a higher quality image Solution Use a higher resolution image If you print a photo or graphic and the resolution is too low it appears blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it might be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it appears blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned Print quality troubleshooting 109 Chapter 8 Vertical streaks e Printouts have vertical streaks Printouts have vertical streaks Vertical Streaks are streaks that are parallel to the direction that the paper moved through the printer Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are pri
211. lution and color settings The scanned image shows blots lines vertical white stripes or other defects o If the scanner glass is dirty the image produced does not have optimum clarity See Maintain the printer for cleaning instructions The defects might be on the original and not a result of the scanning process Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings Take steps to improve the scan quality Use high quality originals o Place the media correctly If the media is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an original on the scanner glass Adjust the software settings according to how you plan to use the scanned page Use or make a carrier sheet to protect your originals e Clean the scanner glass See Clean the scanner glass for more information Scan defects are apparent e Blank pages Make sure that the original document is placed correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass Too light or dark Try adjusting the settings Be sure to use the correct resolution and color settings The original image might be very light or dark or might be printed on colored paper Solve scan prob
212. lve a problem b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts c Use a fresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step Print quality troubleshooting 123 Chapter 8 7 Clean the electrical contacts inside the printer To clean the electrical contacts in the printer a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the printer by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 124 Solve a problem 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly
213. mara 444 0307 971 4 224 9189 O72224 0189 Ykpa Ha 044 230 51 06 8 a Ireland 353 1890 923 902 i 600 54 47 47 See relan z z Calls cost Cost 5 1 cent peak United Kingdom oat one 0369 1 3 cent off peak per minute United Stat 1 800 474 6836 Italia 39 848 800 871 MESAER ABODE costo telefonico locale Uruguay 0004 054 177 Jamaica 1 800 711 2884 Venezuela Caracas 58 212 278 8666 AA 0570 000511 Venezuela 0 800 474 68368 Vi t Nam 84 88234530 Solve a problem After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options General troubleshooting tips and resources Dy NOTE Many of the steps below require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the software from the HP support Web site www hp com support Try these when you begin troubleshooting a printing problem e Fora paper jam see Clear paper jams e For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the printer is turned on for the first time it takes approximately 12 minutes to initialize it after the
214. may be the result of one or more depleted cartridges It could also be caused by a clogged printhead Possible solutions include checking the estimated ink levels remaining in the cartridges and cleaning the printhead Cleaning the printhead uses some ink Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Work with ink cartridges e Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems e Ifyou are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing Power The printhead assembly should be parked on the right side of the printer in the service station For more information see Turn off the printer o Make sure you leave the ink cartridges and printhead installed The printer must be transported sitting flat it should not be placed on its side back front or top Related topics e Check the estimated ink levels e Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server For information about using these tools see Printer management tools You can also print the Printer Status page to view this information see Understand the Printer Status Report NOTE Ink level alerts and
215. ment feeder 28 Get started To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF 1 Turn off the printer and unplug the power cord For more information see Turn off the printer f NOTE Depending how long the printer is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Lift the cover of the automatic document feeder until it stops and then gently pry the cover to release the catch Maintain the printer 29 Chapter 1 3 Continue lifting the automatic document feeder cover to the vertical position 4 Lift the automatic document feeder mechanism 5 Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the plastic strip since they can damage it Do not place or spray liquid directly on the plastic strip The liquid might seep inside and damage the printer 30 Get started 6 Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip and then close the cover of the automatic document feeder 7 Plug in the power cord and then turn on the printer NOTE If you still see dust or lines on scans after cleaning the plastic strip you may need to order a
216. merics ADF automatic document feeder clean 27 feeding problems troubleshoot 27 A accessibility 9 accessories Printer Status Report 163 warranty 168 acoustic emissions 180 ADF automatic document feeder capacity 19 load originals 19 ADSL fax setup with parallel phone systems 204 after the support period 85 align printhead 114 answer ring pattern change 64 parallel phone systems 206 answering machine fax tones recorded 147 set up with fax parallel phone systems 216 set up with fax and modem 217 automatic document feeder ADF capacity 19 clean 27 feeding problems troubleshoot 27 load originals 19 automatic fax reduction 57 B backup fax 55 baud rate 66 black and white pages copy 46 fax 48 black dots or streaks troubleshoot copies 131 scan 136 blank pages troubleshoot copy 130 scan 135 blocked fax numbers set up 58 broadcast faxing send 53 buttons control panel 12 Cc cameras insert memory cards 25 Cancel 12 cancel scheduled fax 53 capacity ADF 19 tray 176 cards sizes supported 174 tray supporting 176 cartridges See ink cartridges clean automatic document feeder 27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull 107 color copy 46 colored text and OCR 44 computer modem shared with fax parallel phone systems 209 shared with fax and answering machine parallel phone systems 217 shared with fax and voice line parallel phone systems 212 shared
217. n Tabloid 5 0 mm 5 0 mm 20 mm 0 788 20 mm 0 788 12x12in Tabloid 0 197 0 197 inches inches J inches inches B4 JIS Tabloid Tabloid Super B Tabloid A3 Tabloid A3 330x483mm Tabloid Envelopes 3 0 mm 3 0 mm 3 0 mm 0 125 14 3 mm 0 125 0 125 inches 0 563 inches inches inches EA NOTE Only Mac OS X supports custom paper sizes Guidelines for two sided duplex printing e Always use media that conforms to the printer specifications For more information see Media specifications Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down Print resolution Black print resolution Up to 1200 x 600 dpi black when printing from a computer Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi Photo papers include the following o HP Premium Plus Photo o HP Premium Photo o HP Advanced Photo Printer specifications 177 Appendix A 178 Copy specifications e Digital ima
218. n ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers Supplies 199 Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line X TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics Set up faxing parallel phone systems Serial type fax setup Test fax setup Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system 200 If you do not see your country region listed in the table below you might have a serial type phone system In a serial type phone system the connector type on your shared telepho
219. n the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing X TIP Ifyou are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card Dy Ef NOTE Make sure the volume is turned on or you will not hear a dial tone To send a fax using monitor dialing from the printer control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder you will hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the printer control panel 4 Follow any prompts that might occur w TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN touch Speed Dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax numbe
220. nd then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Auto Answer and then select On or Off When Auto Answer is On the printer answers calls automatically When Auto Answer is Off it does not answer calls Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering 1 Touch right arrow e and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch Rings to Answer Touch up arrow j amp or down arrow to change the number of rings Touch Done to accept the setting oP oh Change the answer ring pattern for distinctiv
221. ne cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using either a PBX or an ISDN converter terminal adaptor connect the printer to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible 999 EA NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for t
222. ne equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack EA NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region If your country region is listed in the table below you might have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer EA NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table C 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Additional fax setup Countries regions with a parallel type phone system continued Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syst
223. ned If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance e Print and evaluate a print quality report Cause The printhead needed to be cleaned 112 Solve a problem The printer prints slowly Try the following solutions if the printer is printing very slowly e Solution 1 Use a lower print quality setting Solution 2 Check the ink levels e Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed Cause The print quality was set to a high setting If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges f NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable F
224. neeeeeeeesesaeeeeeeeeeeea 37 Print on special or custom size paper Mac OS X cccceccececeeeeeneeceeeeseeeeeeeeeseseaeeeeeeeees 38 Set up custom sizes Mac OS X eeeccceeseeeceeeeeeeeneeeeenaeeeceeeeesneeeeeeaeeeseeeaeesneeeeenaeeeseeeees 38 Printiborderless documentS v0 63 sciase i aa a i een ie aa la a dink iis 38 Print borderless documents WiNdOWS 0 cccceeeseeeeeeeeeeeneeeseeeeeeenneeeeeaeeeeeeaeeenneeeenead 39 Print borderless documents Mac OS X eeccceeeeeeeeeeeeeeeenneeeeeeeeeeenneeeeeenaeeeseeaeeeenneeeenead 39 Scan SCAN FAN OIQIN E E codec E EE EE EET 41 Scan toa comp ter onr ea a nite ean phe ee en ees 41 SCAN tO A MEMOSY erea MAAE EEE E E E ET 42 Scan a larger original A3 or 11X17 InCh sssssssssssssssrnnnsnssssrnrrnrssnssnsrnrnsnssnnrnrrnnssnesnnrnnnn rnent 42 Scan USING WEDSCAN serekade celle tee dead ede detevededs ceebctte Stececdensuteeeddedieestineedtedveseotnenes 44 Scanning documents as editable text ec eee eee eeenneeeeeneeeesaeeeeeeaeeeeeeeeeeesaeeeseeaeeeeeeeeees 44 Copy Copy GOCUMENIS iniii p a e paaa aai A ea eain 46 Change Copy aeiae eE EE A T 47 Fax Senda faxri a e adie a ci eda ect 48 Send a standard fax tics cecal deeesiee EEE EAEE E EENE 48 Send a standard fax from the COMPUED cccccececeeeeeeeeeeeeceeeeeeeeseceneaeeeeeeeeeesenseaeeeeees 49 Send a fax manually from a PONE cece ceeeeeeeeeneeeeeeeeeeseaeeeseeaaeeeseeeeeesneeeensaaeeseeeeeens 50 Send a fax using mo
225. neeeeenead 58 Add numbers to the junk fax list ccececceecee cece eee eeeeeeae cae ceeeeeseceeeaaeaeeeeeeeeeeeeneaeeaeeeeees 58 Remove numbers from the junk fax liSt ccccccceeeeeeeeeeeeceeeeeeeesecaeaeeeeeeeeeesennneeaeees 58 Print a JUMK Fax Reportin niae api aaaea suc aa aidati 59 Receive faxes to your computer Fax to PC and Fax to Mac essssseeneeernen 59 Fax to PC and Fax to Mac requireMent cee eeeeeeeeeeeneeeenneeeeeeeeeeeeeeeeenneeeeeteaeeeeeeas 59 Activate Fax to PC and Fax to Maco eecceeeeneeeeenneeeeeeeeeeeseaeeeeeeaaeeeenneeeeeeneeeeeeaaes 60 Modify Fax to PC or Fax to Mac SettingS eee eeeneeceeeeeeeeneeeeesneeeeeeeeeseneeeensaeeeeeeas 60 Contents Set up speed dial entries es css sectsetinee atin netsh ieo ee a 61 Set up and change speed dial entries ccccccccceececeeeeeeeeneeeeeeeeeseeaeeeeeeeeeseesncaeeeeees 61 Set up and change group speed dial EntrieS ee eeeceeeeeneeeeeeeeeeeeeeeeeenaeeeeeeaeeeeneeeens 62 Delete speed dial entries scii e a a ea E ia p aaee farai iaa 62 Print a list of speed dial CNtrieS 2 cece cee cececee cece ee eeeeeeeaeaeeeeeeeeeceeeaaeaeeeeeeeeseseeeeeeaeeeeeeeeees 63 Change fax settings sinsi orire anpe ea Ea a a Aaa A a aA Ea E AEn a A Eana aaa 63 Configure the fax N ader cccccceccesecceceeeeeeeeeaeeeeeeceesaaaeceeeeecedsaaaeeeeeesecneaeeeeeeeseeeeneaeess 63 Set the answer mode Auto answer sssssss
226. nel or from your computer using a the HP printer software the HP software provided with the printer must also be installed and running on your computer prior to scanning NOTE Ifyou are scanning a borderless original load the original on the scanner glass not the ADF e Scan to a computer Scan to a memory card Scan to a computer To scan an original to a computer from the printer control panel Use these steps to scan from the control panel 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Scan and then select Computer NOTE Windows users If your computer does not appear in the list of destinations you will need to restart your HP software s scan function on the destination computer Scan 41 Chapter 3 3 Touch Document Type to select the type of document you want to save Make changes to scan options if needed 4 Touch Start Scan To scan an original from HP printer software 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 On the computer open the HP scanning software Windows From the computer desktop click Start select Programs or All Programs
227. network cccccceceeseeceeceeeeeeeeeeeeseaeeeeeeeeees 186 Australia wired fax statOMent ee eee eeeeneee eee eeeeeenneeeeeenaeeeeseeneeeeeeaeeeeeeaaeeesnneeeenee 186 Regulatory information for wireless ProdUcts eceeceeeeeeeeeeeeeeeeeeeeseneeeeeeenaeeeeneeeees 186 Exposure to radio frequency radiation cc eeeeeceeeeeeeeeeneeeeeeseeeseeeeeeeseeeeesenaeeeeneeees 187 Notice to s rs in BraZilicccscceses c ceccitceseseeceendeceate sh piid toeea adtoa Notice to users in Canada Notice to Users in TalWanwit cciiiiie ted alateceetne a a cebitietee tenes European Union regulatory notice eee eeeeeeeeeneeeeeneeeeeeenaeeeseeeaeeesnneeeeeenaeeeseneneees 188 Regulatory model NUMDEL cccceceeeeecceceeeeeeeeeeeeeeeeeeseeceneeeeeeeeesesenaeeeeeeeseseesaeaeeeeeess 188 Declaration of conformity asa He ede cee dis a od ark 189 Contents Cc D Environmental product stewardship Program ccccceseeecceeesneeeeeeeneeeseneeeeeeneeeeeenaeeeeeenaees 190 Paper USe shod Mev ee ee a ee REN 190 PlASTICS x sisi ens E E A tebexh sabdeapedat oh E E E S 190 Material safety data Sheets ccccccececeseeeceeeeeeea anes cee eeeeaaaece eee seeeacaeeeeeasneaeeeeeeeeeeanaeees 190 RECYCIING PlOOFAIM eE E EAEE eis eae eas ve au te at eed eee 190 HP inkjet supplies recycling Programm c cccceceeeeeeeeeeeececeeeeeeeeeeeaeeeeeeeeeeseeseesaneeeeeeees 190 Disposal of waste equipment by users in privat
228. nitor ialing cccccceeeeeceecee cece eeeeeeeeeaeeeeeeeeseseneaeeeeeeeeeeseseeseeaeees 51 Send a fax from MEMOLSY cceeeccecee cece ee ceeeeaeeeeeeeeeeeaaaeae cesses esaaaeaaeceeeeseqeenaeeeseeeeeeeeninaeees 51 Schedule a fax to send later ccccsscecceeessteceeeestecsesceesenenseeecoedernesenaessuacesssoesnatedgeepeuestanes 52 Send a fax to multiple recipients eee ee eeeeeeeenneeeeeeeeeesaeeseeaeeeseeeeeeenaeeeesnaeeseneaees 53 Send a fax in Error Correction Mode cc ececsccceceseeeeeeeeeeeeeneeeeeeaeeesnneeeeesnaeeseenaeeeenneeeened 53 RECEIVE ME h E E E E alten Aapeendeus E vbulbaedeedeebertinasantanevacs 54 Receive a fax MANuallly cccccccceccccccee cece eeeceeeeaecaeceeeeeseeaanaeceeeeeeegeceaaeaeseeeeeseeeencieeeeeeeess 54 Setup back pfaX tsien n a a a a a 55 Reprint received faxes from MEMOLSY ccececeeeeeeeeeeteeeceeeeeeeeaeeeeeeeeenneeeeneieeeeenaeeesneeeeeead 55 Poll to received TAX ics ieessuctes sansning ai agi iae gainan 56 Forward faxes to another NUMDEM 0 ccc eeeeece scene ee eeennaeeeeeeeeeeeeeaaeeeeeeaaeeeeeeeeeeeeenaeeeeneaas 56 Set the paper size for received faXxeS ccccccececeseececeeeeeeeeeeeeaeeeeeeeseseceaeeaeeeeeeeeeseenaeeeeees 57 Set automatic reduction for incoming fAXES cceeece cee eeeeeeeee eee eeeeaeaeeeeseseneeeeeeeeeenaeees 57 Block unwanted fax NUMDESS cc cceeeeeeeeeeceeeee eee eneeeeeeeeaeeeeeeeaeeeeenneeeeeeaeeeseeeeaeeee
229. not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 Ifyou include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
230. nstall the printer software on your computer NOTE Webscan does not support scanning large documents For more information on the embedded Web server see Embedded Web server To scan using Webscan 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder ADF Open the embedded Web server For more information see Embedded Web server Click the Scan tab click Webscan in the left pane make selections for options and then click Start Scan Scanning documents as editable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents 44 To ensure that the software can convert your documents successfully do the following Scan Make sure the scanner glass or ADF window is clean When the printer scans the document smudges or dust on the scanner glass or ADF window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass
231. nswering machine that answers voice calls at this phone number set up the printer as described in this section Back view of the printer uf Telephone wall jack 3 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 2 Remove the white plug from the port labeled 2 EXT on the back of the printer Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer EA NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you cannot receive faxes with the printer Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords
232. nting on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear access panel is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the
233. nwanted fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Basic Fax Setup menu NOTE If no phone numbers are added in the Caller ID list it is assumed that a Caller ID service has not been subscribed to with the phone company Add numbers to the junk fax list e Remove numbers from the junk fax list e Print a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 Touch right arrow fe and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 4 Amessage appears stating that Caller ID is required to block junk faxes Touch OK to continue 5 Touch Add Numbers 6 To select a fax number to block from the caller ID list touch Select from Caller ID History or To manually enter a fax number to block select Enter new number 7 After entering a fax number to block touch Done NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header o
234. off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on will recover a network communication issue Step 3 Run the Wireless Network Test For wireless networking issues run the Wireless Network Test To print a Wireless Network Test page touch right arrow j touch Network touch Wireless and then select Wireless Network Test If a problem is detected the printed test report will include recommendations that might help solve the problem Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your printer to the wireless network try the following suggestions in the order presented e Step 1 Make sure your computer is connected to your network Step 2 Make sure that the printer is connected to your network Step 3 Check to see if the firewall software is blocking communication e Step 4 Make sure the printer is online and ready Solve wireless problems 151 Chapter 8 Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only Step 6 Make sure the HP Network Devices Support service is running Windows only Step 7 Add hardware addresses to a wireless access point WAP
235. oise when making voice calls 2 Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter on E Connect the parallel splitter to the wall jack 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 215 Appendix C 216 Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an a
236. ompany make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring The printer cannot send faxes but can receive faxes Solution The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing touch Space repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing The number you entered when sending the fax is not in the correct format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems 146 Solve a problem Fax tones are recorded on my answerin
237. ompany directly for the correct setup options based on their line services provided Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FoIP service provided by your telephone company when you e Dial a special access code along with the fax number or e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company Fax over Internet Protocol 67 Chapter 5 X TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed For more information about using ECM see Send a fax in Error Correction Mode If you have questions about Internet faxing contact your Internet faxing services support
238. omputer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software 184 Technical information Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs
239. on EA NOTE Ifyou have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an e mail or access the Internet Setup the printer with a computer dial up modem Setup the printer with a computer DSL ADSL modem Set up the printer with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Back view of the printer H i oh o 7 Set up faxing parallel phone systems 209 Appendix C Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 4 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem To set up the printer with a computer dial up modem 1 2 5 6 7 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Using the phone cord su
240. on see Media specifications Lift the output tray Slide the paper width guide out as far as possible NOTE Ifyou are loading larger sized media pull the input tray to extend it Get started Insert the media print side down along the right of the main tray Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray NOTE Do not load paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender Insert a memory card If your digital camera uses a memory card to store photos you can insert the memory card into the printer to print or save your photos A CAUTION Attempting to remove a memory card while it is being accessed can damage files on the card You can safely remove a card only when the photo light is not blinking Also never insert more than one memory card at a time as this can also damage files on the memory cards NOTE The printer does not support encrypted memory cards For more information on the supported memory cards see Memory card specifications To insert a memory card 1 2 999 Turn the memory card so that the label faces up and the contacts are facing the printer Insert the memory card into the corresponding memory card slot NOTE You cannot insert more than
241. on you cannot use the embedded Web server connected directly to a computer with a USB cable An Internet connection required for some features IIN EA NOTE You can open the embedded Web server without being connected to the Internet However some features are not available It must be on the same side of a firewall as the printer Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer and determine what features will work with your media See the Set minimum margins section for information about the printing margins used by the printer see the Guidelines for two sided duplex printing section for guidelines that should be followed when printing on both side of a page Understand specifications for supported media Always use the correct media type setting in the printer driver and configure the trays for the correct media type HP recommends testing any paper before buying it in large quantities Understand supported sizes Understand supported media types and weights Understand supported sizes Media size Main tray ADF Standard media sizes U S Letter 216 x 279 mm 8 5 y7 y x 11 inches Also supports Borderless printing U S Legal 216 x 356 mm 8 5 x 14 inches SN SN A4 210 x 297 mm 8 3 x 11 7 inches N Also supports Borderless prin
242. on 3 Check the print settings e Solution 4 Clean the rollers e Solution 5 Check for a paper jam e Solution 6 Service the printer Solution 1 Restart the printer Solution Turn off the printer and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the printer Cause The printer experienced an error If this did not solve the issue try the next solution Solve a problem Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the rollers Solution Clean the rollers Make sure you have the following materials available A lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contamin
243. on to access these options Select any other print settings that you want and then click Print to begin printing Print on envelopes When choosing envelopes avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply creased NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 2 3 4 34 Print Load envelopes in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences On the Layout tab change the orientation to Landscape Click the Paper Quality tab and then select the appropriate envelope type from the Paper Size drop down list X TIP You can change more options for the print job by using the features available on
244. one memory card in the printer Insert a memory card 25 Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary e Clean the scanner glass e Clean the exterior e Clean the automatic document feeder ADF Clean the scanner glass EA NOTE Dust or dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn off the printer For more information see Turn off the printer 2 Lift the scanner lid 26 Get started 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner Dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass CAUTION Donotspray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Close the scanner lid and turn on the printer Clean the exterior A WARNING Before cleaning the printer turn off the power and unplug t
245. onnect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Set up faxing parallel phone systems 213 Appendix C 6 Now you need to decide how you want the printer to answer calls automatically or manually e Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e Ifyou set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answersettin
246. or fading Example of Bad Color Bars The top black bar is ragged on one end If any of the bars are ragged irregularly streaked or faded follow these steps 1 N oF gt Make sure the ink cartridges have ink Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented For more information see Replace the ink cartridges Reinstall the cartridge and make sure all the cartridges are correctly latched For more information see Replace the ink cartridges Clean the printhead For more information see Clean the printhead Try another print or reprint the Print Quality Diagnostic report If the problem still occurs but cleaning seems to have helped clean again If cleaning does not solve the problem replace the cartridge that corresponds to the ragged bar If replacing the ink cartridge does not help contact HP the printhead may need to be replaced Preventing the problem that causes ragged bars on the Print Quality Diagnostic report Avoid leaving opened ink cartridges outside of the printer for an extended period of time Wait until a new cartridge is ready to be installed before removing an old ink cartridge Print quality troubleshooting 117 Chapter 8 Regular white streaks in the bars If any of the color bars show regular white streaks follow these steps White streaks The print quality bars have white streaks in them
247. or more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink Insufficient ink may cause the printhead to overheat When the printhead overheats the printer slows down to allow it to cool If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printer Printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges Print quality troubleshooting 113 Chapter 8 This section contains the following topics e Clean the printhead e Align the printhead e Print and evaluate a print quality report e Advanced printhead maintenance e Advanced ink cartridge maintenance Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an incre
248. or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL
249. orLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics e Recommended papers for printing and copying e Recommended papers for photo printing e Tips for selecting and using media Select print media 15 Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Brochure Paper HP Superior Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifun
250. orderless printing lets you print to the edges of certain photo media types and a range of standard media sizes NOTE Before printing a borderless document open the file in a software application and assign the image size Make sure the size corresponds to the media size on which you are printing the image NOTE Not all applications support borderless printing Follow the instructions for your operating system e Print borderless documents Windows e Print borderless documents Mac OS X Print Print borderless documents Windows 1 2 3 4 on Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Click Print Borderless from the Borderless Printing option Click the Paper Qualtiy tab Select the appropriate paper type from the Media drop down list Click OK and then click Print or OK to begin printing Print borderless documents Mac OS X NOTE Follow these instructions to enable borderless printing PON gt Mac OS 10 6 Under Paper Type Quality click to select the Print Borderless check box and adjust theBorderless Expansion s
251. ormation about contacting HP support see HP support Door or cover open Before the printer can print documents all doors and covers must be closed 0 TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer You can use ink cartridges in different printers but if the cartridge was left outside of a printer for an extended period of time the print quality of your documents might be affected Also if you use ink cartridges that have been used in a different printer the ink level indicator might be inaccurate or unavailable If the print quality is unsatisfactory try cleaning the printheads For more information see Clean the printhead EA NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage For more information about storing ink cartridges see Store printing supplies 238 Errors Windows Index Symbols Nu
252. orrect paper size into the input tray 2 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the printer 4 Cancel the print job if the graphics do not fit in the printable area of the page X TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution Ifthe paper is misfeeding it could cause parts of the document to cut off 94 Solve a problem Remove the stack of paper from the input tray and then reload the paper For more information see Load media Cause The paper was loaded incorrectly If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print borderless documents Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page De
253. os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com oeszirio local de sua cidade o servi o de limpeza publica de sev bair ov a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbemom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a Zubezpe i tak spiseb recykiace ktor bude chr ni fudeka zdravie a ivotn proziedie Dalije inform cie o separavanom zbere a recyklaci ziskate na miasinom obecnom Grade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem mestu 2a recikliranje odpadne elektri ne in elekironsks opreme Z lo enim zbiranjem In redliranjem odpadne opreme ob odlaganju Basie pomagali ohraniti naravne vie in zagotovili da bo od
254. ot hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer f NOTE If you use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Figure 8 1 Back view of the printer Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 138 Solve a problem After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing Try to send or receive a test fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in t
255. ough Solution 1 Wait before you attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 4 Clean the printhead Solution 1 Wait before you attempt to reprint Solution If the black cartridge is new allow time for automatic servicing to clear up the problem Black print quality should start to improve in a few hours If you do Print quality troubleshooting 111 Chapter 8 not have time to wait you can clean the printhead but this uses more ink and the poor black text may reoccur until automatic servicing is allowed to complete Cause Many black print quality problems clear up when the automatic services are performed Solution 2 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the printer is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon O OpenType icon T TrueType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 3 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be alig
256. our computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter 212 Additional fax setup To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer c
257. own unexpectedly e Alignment fails e Printer takes a long time to print e Something on the page is missing or incorrect The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical requirements Alignment fails If the alignment page appears to be only partially printed or if it has light or white streaks try cleaning the printhead If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails If the alignment process fails repeatedly you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer For more information see System requirements Check the HP software settings Print speed is slower when you select high print quality settings To increase the print speed select different print settings in the printer driver For more information see Print Check the ink cartridge levels If a cartridge
258. p Assistant and then follow the onscreen instructions 60 Fax Turn off Fax to PC or Fax to Mac 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Touch Turn Off Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those numbers quickly by using the printer s control panel X TIP In addition to creating and managing speed dial entries from the printer s control panel you can also use tools available on your computer such as the HP software included with the printer and the printer s embedded Web server EWS For more information see Printer management tools This section contains the following topics e Setup and change speed dial entries Setup and change group speed dial entries e Delete speed dial entries e Printa list of speed dial entries Set up and change speed dial entries You can store fax numbers as speed dial entries To set up speed dial entries 1 On the printer s control panel touch right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch an unused entry number Type the fax number and then touch Next Pon NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long d
259. padna oprema reciklirana tako da se varuje zdravje liudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunainem podjetju ali trgovini Her se tedelek kupli Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produkif rpackningar med den har symbolen far inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig dtervinningsstation for hantering av el ach elektronikprodukter Genom att l mna kasserade produkter till iervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken dar varan k ptes kan ge mer information om var du l mnar kasserade produkter for tervinning Environmental product stewardship program 191 Appendix A 192 Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency Add
260. pecifications 179 environmental sustainability program 190 error correction mode 53 error messages unable to activate TWAIN source 134 240 error reports fax 69 EWS See embedded Web server F faded copies 130 faded stripes on copies troubleshoot 131 fax answer mode 63 answering machine and modem shared with parallel phone systems 217 answering machine troubleshoot 147 answering machine set up parallel phone systems 216 auto answer 63 backup fax 55 blocking numbers 58 confirmation reports 68 dial tone test failed 140 dial type setting 65 distinctive ringing setup parallel phone systems 206 distinctive ringing change pattern 64 DSL set up parallel phone systems 204 error correction mode 53 error reports 69 forwarding 56 header 63 Internet Protocol over 67 ISDN line set up parallel phone systems 205 line condition test failed 141 log clear 70 log print 70 manual receive 54 modem and answering machine shared with parallel phone systems 217 modem and voice line shared with parallel phone systems 212 modem and voice mail shared with parallel phone systems 221 modem shared with parallel phone systems 209 monitor dialing 51 53 paper size 57 parallel phone systems 200 PBX system set up parallel phone systems 205 phone cord connection test failed 138 phone cord too short 147 phone cord type test failed 139 poll to receive 56 print last transaction details 70 recei
261. peed 66 Fax Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 Touch right arrow Je and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Fax Sound Volume 4 Touch to select Soft Loud or Off Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system e ISDN An integrated services digital network ISDN system FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP For more information see Fax over Internet Protocol HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone c
262. pending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove any extra pages or lines at the end of the document Solution 2 Load paper in the input tray Solution 3 Check the ink levels Solution 4 Clean the printhead Solution 5 Load paper in the input tray Solution 1 Remove any extra pages or lines at the end of the document Solution Openthe documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the printer has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load media Cause The printer picked up two sheets of paper Print troubleshooting 95 Chapter 8 Solution 3 Check the ink levels Solution
263. ppendix G To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 2 5 Make sure the printer is turned on Open the print carriage access door EA NOTE Wait until the print carriage stops moving before proceeding Press the tab on the front of the ink cartridge to release it and then remove it from the slot Slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot Z CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges Close the print carriage access door and check if the error message has gone away If the problem persists try the next solution Solut
264. pplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Turn on the Auto Answer setting Optional Change the Rings to Answer setting to the lowest setting two rings Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 210 Additional fax setup Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax
265. quently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup 9 TIP If you have problems scanning documents see Solve fax problems This section contains the following topics Send a fax e Receive a fax e Setup speed dial entries e Change fax settings e Fax and digital phone services Fax over Internet Protocol e Use reports Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics e Send a standard fax Senda standard fax from the computer e Send a fax manually from a phone e Send a fax using monitor dialing Send a fax from memory e Schedule a fax to send later e Send a fax to multiple recipients Send a fax in Error Correction Mode
266. r more information see Solve wireless problems 148 Solve a problem Solve problems using HP Web sites If you are having problems using HP Web sites from your computer check the following Make sure the computer that you are using is connected to the network Make sure the Web browser meets the minimum system requirements For more information see HP Web site specifications e lf your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser Solve photo memory card problems If the following topics do not help see Solve a problem for information about HP support NOTE Ifyou are starting a memory card operation from a computer see the software Help for troubleshooting information e The printer cannot read the memory card e The printer cannot read photos on the memory card The printer cannot read the memory card e Check the memory card o Make sure that the memory card is one of the supported types For more information see Insert a memory card Some memory cards have a switch that controls how they can be used Make sure that the switch is set so that the memory card can be read Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol Make sure that t
267. r you are trying to reach is busy or temporarily unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the printer scans the pages into memory Send a fax 51 Chapter 5 you can immediately remove the originals from the document feeder tray or scanner glass NOTE You can only send a black and white fax from memory To send a fax from memory 1 Aa Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax and then touch Fax Settings Touch Scan and Fax Enter the fax number by using the keypad touch oo Speed Dial to select a speed dial or touche Call History to select a previously dialed or received number Touch Start Fax The printer scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later 52 Fax You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The printer automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled NOTE You can only send faxes in black an
268. re it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page 6 Click OK twice to save the settings and close the dialog boxes a 150 Solve a problem Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation perform one or more of the following tasks in the order shown below e Basic wireless troubleshooting e Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented NOTE If this is the first time you are setting up the wireless connection and you are using the HP software included with the printer make sure that the USB cable is connected to the printer and the computer Step 1 Make sure the wireless 802 11 light is turned on If the blue light near the printer s wireless button is not lit the wireless capabilities might not have been turned on To turn on wireless touch right arrow fi touch Network touch Wireless touch Wireless Radio and then select Yes NOTE If your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Step 2 Restart components of the wireless network Turn
269. ready have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region EA NOTE Ifyou have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Back view of the printer 3 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Telephone wall jack N DSL or ADSL filter and cord supplied by your DSL provider 204 Additional fax setup To set up the printer with DSL 1 2 Obtain a DSL filter from your DSL provider Using the pho
270. ridges e HP media Ink cartridges Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country You can find the ink cartridge number in the following places In the embedded Web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded Web server On the label of the ink cartridge you are replacing On the printer status page see Understand the Printer Status Report EA NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 198 HP supplies and accessories HP media To order media such as HP Premium Paper go to www hp com ColorLock TECHNOLOGY HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks amp dry faster tha
271. ring machine might be causing the problem o Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check If the printer shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one ata time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone c
272. rk Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the printer and then click Print Queue 3 If Jobs Stopped appears in the dialog box click Start Jobs Cause The computer was not communicating with the printer If this did not solve the issue try the next solution Solution 10 Restart the printer Solution 1 Turn off the printer For more information see Turn off the printer 2 Unplug the power cord Plug the power cord back in and then press the Power button to turn on the printer Cause The printer experienced an error Print troubleshooting 91 Chapter 8 The printer prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the printer e Solution 2 Print a previously saved version of the document Solution 1 Restart the printer Solution Turn off the printer and your computer for 60 seconds then turn them both on and try printing again For more information see Turn off the printer Cause There was no available memory in the printer If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same soft
273. rol panel touch right arrow and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Select Group Speed Dial and then touch the entry you want to change 4 Ifyou want to add or remove speed dial entries from the group touch the speed dial entries you want to include or those you want to remove and then touch OK If you want to change the name of the group speed dial type the new name and then touch Done gi Delete speed dial entries 62 Fax To delete speed dial entries or group speed dial entries complete the following steps 1 On the printer s control panel touchright arrow i and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Delete Speed Dial touch the entry you want to delete and then touch Yes to confirm NOTE Deleting a group speed dial entry does not delete the individual speed dial entries Print a list of speed dial entries To print a list of all of the speed dial entries that have been set up complete the following steps 1 2 3 4 Load paper in the tray For more information see Load media On the printer s control panel touch right arrow i and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Print Speed Dial List Change fax settings After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure
274. roubleshooting information in this section e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Solution Other equipment that uses the same phone line as the printer might be in use Make sure ex
275. roved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ACSA StL Bat 7171 ol 7172 WATS MAG He 538 HES 7724 SARNSUME SE LE RISO A ASS S UE LUCH VCCI Class B compliance statement for users in Japan COREL JIABDRRNRE CY CORBIS RERCRATSCCeZAMELT WET AS CORBMIIA PT LE Var Sa IRL CAEN SL SBE SNES ROT CEMHVET AeA IK GED TIELLY RY MUALT FAL VCCI B 182 Technical information Notice to users in Japan about the power cord Rm Hkn ERI REBET U Me ntERI RE HORMCSEAHRECA Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 1 Gloss of housing of peripheral devices for Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Regulatory information 183 Appendix A Notic
276. rs stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue Do one of the following e Touch the ring pattern assigned by your telephone company to fax calls Or e Touch Ring Pattern Detection and then follow the instructions on the printer s control panel NOTE Ifthe Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to All Rings NOTE If you are using either a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 2 3 4 Touch right arrow and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch down arrow and then select Dial Type Touch to select Tone Dialing or Pulse Dialing Change fax settings 65 Chapter 5 Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answ
277. s Solve problems using HP Web sites and services Solve photo memory card problems Solve wired Ethernet network problems Solve wireless problems Configure your firewall to work with printers Solve printer management problems Troubleshoot installation issues Understand the Printer Status Report Understand the network configuration page Clear jams HP support 80 If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the HP printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the HP printer For more information see Obtain electronic support Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone Solve a problem Obtain electronic support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for inform
278. s If the printer is connected to a network the test page displays details about the network settings A Printer control panel Touch right arrow J select Network select Wireless and then select Wireless Network Test Change the connection method To change the connection method Windows EA NOTE Ifyou are changing to a wireless connection make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Set up the printer for wireless communication 227 Appendix D 228 1 On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Connect a New Printer 2 Follow the onscreen instructions To change the connection method Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Guidelines for ensuring wireless network security This section contains the following topics To add hardware addresses to a WAP e Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a
279. s 15 HP Digital Solutions a ie Ah ic eee aioe Ge eee 15 Select print Medias isso h ace aria E E deeb E esha dg chee livh ceeeebtca shin an eels 15 Recommended papers for printing ANd COPYING ccccceeeseecececeeeeeeeeeaeeeeeeeseteaeeeeeeeeees 16 Recommended papers for photo printing ccccccceeceecceceeeeeeeeeeenaeeeeeeeeeeseceeaeeeeeeeeeeeee 17 Tips for selecting ANd USING MIA eee eeeeeceenneeeeeeeeeeeeneeeeseaeeeeceeeeeeeenaeeeesaeeeseenaees 17 Load an original on the Scanner QlaSS cc eeeceeeesneeeeeenneeeeeeeeeesaeeeeeaaeeeseeeeeeseneeeeeeeeeeeneneeees 18 Load an original in the automatic document feeder ADF eeecseeeeteeeeeeeneeeeeeeneeeeenneeeeeee 19 POA WMS Ma ioe eetierees a cSeczetesterheteettia rennet Veeder ear Eaa E aeaaea 20 Load standard size Medlaw isc tee Wee de reesei ee eee ehh ee iA 20 Load Envelope S musoni aae a ae dbo teeadaet eeoagen sees edea Aaaa paas Ai aiaia 22 Load cards and photo papel ecccecceccceeeenece cece a e a a e a a a a 23 I Oad NiE e EEE A T 24 Load custom sSiz medjan ii assia ann a hos ea A Eaa An NEEE EA EE Eae OEELA E AREA 24 Meneo Card ATE E T E T 25 Mai nt im theiprintei e a a aa 26 Clean the scanner QlAaSS cccccccceeecececeeeceeeeeaeeeceeeeesaaaeceeeeeseseaaeeeceeeeeaeaeceeeeeseeenaeaeees 26 CIE AN the exterior oirrc eain aoea oraa eiea aea nag ANAE Nea A AR e 27 Clean the automatic document feeder ADF essesiiissssriesririeri
280. s 203 cena beta sh aaeen o hetdoh ah be a tenet aed sada bartered eh hall aes 72 Marketsplash by Pi tccicc iis cece Peis Sabon a e e a a E a a a E a Lad Ea nE AN 73 7 Work with ink cartridges Information on ink cartridges and the printhead ec eee eeeee eset eee eeneeeeeeaeeeeeenaeeeeeneeeeee 74 Check the estimated ink levels ee eee ee eeneeeeeeeeeeesaeeeseaaeeecneeeeesaaeeeseeaaeeeeneeeesenaeeeeeeaeess 75 Replace the ink cartridge Sirei Henge aes inated esi evi nei eae ioe pete ener 75 Store printing SUPPIIOS 0 ee eee ceee cece ce ceeeeeeceeeeeeee eae cece ee scaaeaeeeeeeesadacaeeeeeeeseeeaeaeeeeeeseeanaeeeseeees 78 Usage information collection ian innana aaan ia E a aandaa ene 78 8 Solve a problem HIP SUpPOMtia ini ana ee ei Slee lee E E A ee ee 80 Obtain electronic SUpport seseriai annii ainaani a aaa e a aA aiaiai 81 HP support by phone csccaccdiear kant r a Nea i detente a aa a Aa 81 Belore Vou Calll 2 26 E AAT A A E E A A 81 Phone SuUpport period sis sci Ha a a E a E a e A E E PE RE 82 Telephone Support NUMDESS cccccececcececeeeeeeaeeeeeeeecaeaeceeceseeaeeeeeesesusaeeeeeeeeesenaeees 83 After the phone support period 0 cccccceceecceceeeeeeeeeeeaeceeeeeseceaaaeceeeeseneeeaeeeeeeeeeeeeaaees 85 General troubleshooting tips and reSOUMCES ccccceceecee cece eeeeceeeeeeeeeeseeaaeaeeeeeseseeteeeeeeeeeeeea 85 Solve printing problems nessuna tennein aor iaaea deoa aaae diaten aasad ai ika
281. s printer please visit the HP Eco Solutions Web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment e Energy Savings Information To determine the ENERGY STAR qualification status for this printer see Power consumption e Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Understand the printer parts This section contains the following topics Front view e Printing supplies area e Back view Front view 1 Control panel 2 Main tray 3 Memory card slots 4 Scanner glass 5 Automatic document feeder 10 Get started Printing supplies area 1 Cartridge access door 2 Ink cartridges Back view Universal serial bus USB port Ethernet port Power input 1 LINE fax oa eR wo n 2 EXT phone Understand the printer parts 11 Chapter 1 Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel display icons e Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features O 9 4 Q
282. se Turkish Processor and memory specifications Processor 192 MHz ARM9 core Memory 128 MB DDR1 System requirements EA NOTE For the most current information about supported operating systems and system requirements visit www hp com support Operating system compatibility Windows XP Service Pack 2 Windows Vista Windows 7 Mac OS X v10 5 v10 6 Linux For more information see http hplipopensource com hplip web index html System requirements Microsoft Windows XP 32 bit Service Pack 2 Intel Pentium II Celeron or compatible processor 233 MHz or higher 128 MB RAM 750MB hard disk space CD ROM DVD drive or internet connection USB port Microsoft Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 512 MB RAM 2 0GB hard disk space CD ROM DVD drive or internet connection USB port Microsoft Windows 7 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB 32 bit or 2 GB 64 bit RAM 1 5GB hard disk space CD ROM DVD drive or internet connection USB port Mac OS X v10 5 8 v10 6 PowerPC G4 G5 or Intel Core processor 300 MB free hard disk space Network protocol specifications Network operating system compatibility Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Edition Enterprise Edition and Business Edition Windows 7 32 bit and 64 bit Windows Small Business Server 2003 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit Win
283. select the folder for your HP printer and then select HP Scan e Mac OS X Click the HP Utility icon in the Dock click Applications and then double click HP Scan 3 3 To start the scan click Scan NOTE For more information see the online Help provided with the scanning software Scan to a memory card To scan an original to a computer from the printer control panel Use these steps to scan an original to a memory card 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Insert a memory card For more information see Insert a memory card Touch Scan and then select Memory Device 4 Touch Document Type to select the type of document you want to save Make changes to scan options if needed 5 Touch Start Scan a Scan a larger original A3 or 11x17 inch You can scan a document that is larger than the scanner glass by scanning the document in two parts After scanning the two parts the printer joins them together saving them as a single file NOTE TIFF black and PDF black are not supported for B size scan The minimum top and bottom margin for your large original must match or exceed 6 mm 0 24 inch 42 Scan To scan an original from the printer control panel Use the following instructions to scan a large document
284. solution Solution 3 Rotate the image Solution If the problem persists use the HP software or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The defect is more noticeable in areas of uniform light colors so rotating the image may help Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at right angles or perpendicular to the direction that the paper moved through the printer Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 3 Check the ink levels Solution 4 Align the printhead Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Check your print settings Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Check the media settings Make sure the media selected matches the media loaded
285. solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the margin settings e Solution 2 Check the layout of the document Print troubleshooting 93 Chapter 8 e Solution 3 Load the stack of papers correctly e Solution 4 Try printing with borders Solution 1 Check the margin settings Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the printer To check your margin settings 1 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 2 Check the margins The printer uses the margins you have set in your software application as long as they are greater than the minimum margins the printer supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the printer To preview the print layout 1 Load the c
286. special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Use HP media for optimum performance and efficiency Solve copy problems If the following topics do not help see HP support for information about HP support No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent The printer prints half a page then ejects the paper Paper mismatch Copy A3 11x17 animation did not display No copy came out Check the power Make sure that the power cord is securely connected and the printer turned on Check the status of the printer The printer might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish The printer might be jammed Check for jams See Clear paper jams Check the trays Make sure that media is loaded See Load media for more information Solve copy problems 129 Chapter 8 Copies are blank Check the media The media might not meet Hewlett Packard med
287. ss image from a non HP software application produced unexpected results The printer is not responding or nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the printer e Solution 2 Load paper in the input tray e Solution 3 Select the correct printer Solution 4 Check the printer driver status e Solution 5 Wait until the printer completes the current operation e Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam e Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the printer to your computer Solution 10 Restart the printer 88 Solve a problem Solution 1 Turn on the printer Solution Look at the Power light located on the printer If it is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer Cause The printer was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load media Cause The printer was out of paper I
288. ss point WAP MAC filtering is a security feature in which a wireless access point WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printers MAC address must be added to the WAP s list of accepted MAC addresses e Print the network configuration page For more information see Understand the network configuration page Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Configure your firewall to work with printers A personal firewall which is security software running on your computer can block network communication between your printer and your computer If you are having problems such as e Printer not found when installing HP software e Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages e Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found If the HP software cannot find the printer during installation and you know the printer is on the network or you have already successfully installed HP softw
289. ssing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer 78 Work with ink cartridges If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To turn off usage information collection 1 On the printer control panel touch right arrow j and then touch Setup 2 Select Preferences and then select Cartridge Chip Information 3 Touch OK to turn off usage information collection NOTE Ifyou turn off the memory chip s ability to collect the printer s usage information you can still continue to use the cartridge in the HP printer Usage information collection 79 Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper feed problems Solve copy problems Solve scan problems Solve fax problem
290. ssirsrrsssestrrrrsnssttttntrnnnntstttnntn nnne nt nnnnn nenene 63 Set the number of rings before ANSWETING cecceceeeeeeeceeceeeeeceeneaeeeeeeeeeaeaeeeesenseneeeees 64 Change the answer ring pattern for distinctive ring 0 ccccceeceeeeeceeeeeeeeeteeeeeeeenteeeeeeeees 64 Set the dial type ic secs ee cen eee sie hale e feslee tele tees te ade ev aa e enced eee ene 65 Set the redial Options rssie4 shesidve es a a e albaded cass Seneca dane aaa a a 66 set the fax speed su eee ten de ieee eT ae 66 Set the fax SOuN VOLUME 2 sc ceccccsteesveasteeceegeteesuboeteecuncsbeesutebscodereeasacetes sundsnsssebeeteectesseseatecks 67 Fax and digital phone SErVICES eee eee cece ieii diiidan idiin doa Tiia 67 Fax over Internet Protocol seson tiikan a e aai e AE iee EEEa 67 Oiol a iE beers i E E laesndslinsageestestnngucanne tees 68 Print fax confirmation reports eecceeeeceeneeeeeeneeeeeeeeeeeeaeeeeeaeeeseeeeeeeaeeseeaeeseeeeeensaeeeeneas 68 Print fax errot TEPOMS sco ecdesstae vee i eo ea E a ae iaaa a aaee ao e a 69 Print and view the fax lOQ cececeeeeececeeeeeeeeeeaeceeeeeeeeseceaaaeeeeeeeceeeeaaaeaeeeeeeesecenaeeeeeeeeeeeee 70 EEEE e E E E EEE A E E E oils ep big E 70 Print the details of the last fax transaction eeeesesissseieeriiesiirssrirssriirsrinneerinnrernsnreen 70 Print a Caller ID Report stetit a eaaa aaia ei aa eaaa 70 View the Call HISTON ninesini tinna ene ee a hee eee 70 6 Web FIR ADDS 2 a oe
291. ssssssssrnnsssesrrnrsneetnnnnnsesrnnnnnsnrenn nnn 114 Advanced printhead maintenance ccc eeeceeeeeeeeenneeeeeeneeeeeeneeeeeeaeeeeeenaeeeenneeeeneaa 120 Advanced ink cartridge Maintenance cceeeeeeeeeece cece ce eeeeeeeaeeaeeeeeeeeeeseeeennaeeeeees 125 Solve paper feed problems ccccccccecceceeeeeeeeeaeceeeeeeeeeeaaeaeceeeeeseeeaeaaeeeeeeesaeeneaeeeeeeeeeeeeaes 127 Solve copy problems 2 5 622 etizek teed dy ariaeh eeet espe tae thon ire aah T 129 NO COpy CAMELOUL ssc lesa Sat a tenet EE bees 129 Copies are Dank 2 22 65 as sacecd cates bacegdcavenascashdetess aude Soaaveasecie dass tute EE E 130 Documents are missing OF FACE cece ce cette ceenaeeeeeeeeeeeeaeeeeeaaeeeseeeeeetsaeeeesenaeeeteeaeees 130 Si iS redUCedi isa ea wot Ms een Va ea aes 130 Copy quality iS POOT s ic2cesssc ensuite ioa tent edan aiaiai iaa ia aietan anias 131 Copy defects are apparent i s meciiciieii duiiie idae iniiai ias 131 The printer prints half a page then ejects the paper ssenireeiiieririsrrreerrrireerrnrnn 132 Paper mismateh s c4 c eie ielon a a ee i ie A 132 Copy A3 11x17 animation did not display ecececeeeececceeeeeeeeeeeeeeeaeeeeeeeeseeeeseneeaaeees 132 Solve s an problems o c0 doceion tee eevee Md DTPA tate ane a ee 132 SCaninmer Gig MOG secrets tecec Mast EEEE ew Leng cea een See ag aed eee de 132 Scan takes too IONGsz i skis eee ese whee pevdin Wedel ost ened E E S 133 Part of the do
292. steners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics e Paper use e Plastics Material safety data sheets e Recycling program e HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union e Power consumption e Chemical Substances ROHS notices China only Paper use This printer is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship env
293. stic bag This prevents the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution 100 Solve a problem Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a low
294. still exists For more information see e Printhead maintenance e Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 8 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Ink is not filling the text or graphics completely 102 Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you
295. structions Disconnect the printer from your computer Restart your computer EA NOTE Itis important that you disconnect the printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software Insert the HP software CD into your computer s CD drive and then start the Setup program Follow the onscreen instructions Uninstall and reinstall the HP software 229 Appendix D 230 To uninstall from a Macintosh computer method 1 1 2 3 NO Oe Open the HP Utility For instructions see Open HP Utility Click the Application icon on the toolbar Double click HP Uninstaller Follow the onscreen instructions After the HP software is uninstalled restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive On the desktop open the CD and then double click HP Installer Follow the onscreen instructions To uninstall from a Macintosh computer method 2 1 2 3 Open the Finder select Applications select HP and then select your printer model Double click HP Uninstaller Follow the onscreen instructions Network setup E Printer management tools This section contains the following topics e HP printer software Windows HP Utility Mac OS X e Embedded Web server HP printer software Windows The HP software provided with the printer provides maintenance information about
296. swering machine records a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with computer DSL ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Set up faxing parallel phone systems 219 Appendix C 220 continued 4 Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Computer Answering machine N IOJ Telephone optional EA NOTE You must purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back 2 To set up the printer with a computer DSL ADSL modem 1 oN amp or 9 Obtain a DSL ADSL filter from your DSL ADSL provider EA NOTE Phonesin other parts of the home office sharing the same phone number with DSL ADSL service must be connected to additional DSL ADSL filters otherwise noise occurs when making voice calls Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter then connect the
297. t continues to fail and you experience problems faxing contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution e Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again Solve fax problems 137 Chapter 8 Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer For more information on setting up the printer for faxing see Additional fax setup If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do n
298. t the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site This section contains the following topics Order printing supplies online Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your printer and click Shopping Select Shop for Supplies Online The HP software uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted choose your country region follow the prompts to select your printer and then the supplies you need EA NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies This section covers the following topics Ink cart
299. tal programs 190 order supplies and accessories 198 supply yield data sheet 170 Webscan 44 white bands or stripes troubleshoot copies 131 scans 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 radio turn off 224 reducing interference 229 regulatory information 186 security 228 set up 225 settings 226 wizard 226 wireless connection icons 13 wireless test report print 227 245 246 2010 Hewlett Packard Development Company L P www hp com support
300. tall the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Contents 1 Get started AGCeSSIDINIY EEEE hats cous fed cdots hrc losdeg Ms 2ccate cfd ea cescanetees dg cecesuctedadsccansacee a 9 ECO DIPS ccveascheni anne Saale Ie Bale st ae bl a Wn a aS 10 Understand the printer parts cccccececcececeeeneeeeeeeececeeaeceeeeeeesecaaeeeeeesesenaeeeeeeesesseaeeeeeseseeaees 10 Front VIGW mierne aa n A A AA a A AA Aa E tot EEE AAE aR E cheese a rE AE AE 10 Printing SUPPliGS APA A EE E E EET 11 Back View ainni a a a a a a a a aai aiaa 11 Use th printercontrol panels irela eee A eee 12 Overview of buttons and lights eee ee eee eee cence eeeeeeeeeeeeaaeeeseneaeeesenaeeesenenaeeeseenaees 12 Control panel display iCONS eecceeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeaeeeeeeaaeeeeeeeeeeeenaeeeseeenaeeeenenaees 13 Change printer Settings 0 aa be eaede tbe ee bee tints 14 select the mode nineteen e eee 14 Change printer Settings cccccceeceeeceeeeeceeeee cece eeaaeeeceeeeeeeeaaeaeceeeeeseseneaeeaeeeeeeeeeeaaea 14 Finding the printer model NUMDED c cccceeecenee cece eeeeeeeaeeeeceseceeaeeeeeeccaeeeeeeseceeaeeeeeeeeeaae
301. tall utility provided when you installed the HP software To uninstall from a Windows computer method 1 1 9 Disconnect the printer from your computer Do not connect it to your computer until after you have reinstalled the HP software On the computer desktop click Start select Programs or All Programs click HP click the printer name and then click Uninstall Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work correctly if the files are deleted Restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive and follow the onscreen instructions Connect the printer when the HP software prompts you to connect it to the computer Press the Power button to turn the printer on After connecting and turning on the printer you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscreen instructions To uninstall from a Windows computer method 2 EA NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the computer desktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features Select the printer name and then click Change Remove or Uninstall Change Follow the onscreen in
302. tension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For Solve fax problems 141 Chapter 8 example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet The printer is having problems sending and receiving faxes Solution Make sure the printer is turned on Look at the display on the printer If the display is blank and the Power light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it is initializing after being turned on Solution If Fax to PC or Fax to Mac has been enabled you may not be able to send or receive faxes if the fax memory is full limited by printer memory Solution e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown below Telephone wall jack 2 Use the phone cord supplied in the box with the printer
303. ter print Great for printing out an entire vacation s worth of photos or multiple prints to share Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Pap
304. ter verify that All cable connections to the computer and the printer are secure e The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that are using the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so Network port created does not match printer IP address Windows If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address 1 Print the printer s network configuration page 2 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes or Click Start click Control Panel and then double click Printers 3 Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port 5 Compare the IP address listed in the dialog box and make su
305. the EMC Directive 2004 108 EC the EuP Directive 2005 32 EC amp the R amp TTE Directive 99 5 EC and carries the C marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 471 4 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division 3 March 2010 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory information 189 Appendix A Environmental product stewardship program 190 Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fa
306. the dialog box are not being displayed in Details view click the View menu and then click Details 3 If the printer is Offline right click the printer and click Use Printer Online 4 Try using the printer again Printer Paused The printer is currently paused While paused new jobs are added to the queue but are not printed To change the printer s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details Printer Paused 237 Appendix G 3 If the printer is Paused right click the printer and click Resume Printing 4 Try using the printer again Document failed to print The printer could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printing problems General printer error There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press the U Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press the U Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more inf
307. the network settings This section contains the following topics e View and print network settings e Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the Network Toolbox You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information on the network settings see Understand the network configuration page Turn the wireless radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off 1 Touch right arrow and then select Network 2 Touch Wireless select Wireless Radio and then select On to turn the radio on or Off to turn the radio off Change advanced network settings 224 The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings The advanced settings include Link Speed IP Settings and Default Gateway This section contains the following topics Set link speed e View IP settings Change IP settings e Reset network settings
308. the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X AOON Load envelopes in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click the appropriate envelope size in the Paper Size pop up menu Select the Orientation option f NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system Print photos on photo paper Windows Print photos on photo paper Mac OS X Print photos from a memory device Print DPOF photos Print photos on photo paper Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printerProperties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences To print the photo in b
309. the printer EA NOTE The HP printer software can be installed from the HP software CD if the computer meets the system requirements Open the HP software From the computer desktop click Start select Programs or All Programs select HP and then click your HP printer HP Utility Mac OS X The HP Utility contains tools to configure print settings calibrate the printer order supplies online and find Web site support information Dy NOTE Ona Macintosh computer the features available in the HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable X TIP When the HP Utility is opened you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock Open HP Utility To open the HP Utility A Click the HP Utility icon in the Dock EA NOTE Ifthe icon does not appear in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry Embedded Web server When the printer is connected to a network you can use the embedded Web server to view status information change settings and man
310. the settings manually touch Manual 5 Touch the IP setting IP Address Subnet Mask Default Gateway 6 Enter your changes and then touch Done Reset network settings 1 Touch right arrow and then select Network 2 Touch Restore Network Defaults and then select Yes EA NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page By default the network name SSID is hpsetup and the communication mode is ad hoc Set up the printer for wireless communication You may set up the printer for wireless communication Set up the printer for wireless communication 225 Appendix D 226 NOTE If you encounter problems see Solve wireless problems Make sure the printer is not connected to the network using a network cable The sending device must have built in 802 11 capabilities or an 802 11 wireless card installed The printer and the computers that use it must be on the same subnet Before installing the HP software you might want to find out the settings of your network Obtain the information from your system administrators or complete the following tasks Obtain your network s network name or Service Set Identifier SSID and communication mode infrastructure or ad hoc from the configuration utility for the network s wireless access point WAP or the computer s network card
311. this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Ifthe printer is connected with a USB cable disconnect the cable from the printer restart the computer and then reconnect the USB cable to the printer e Shut down the printer restart the computer and then restart the printer Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the printer For more information see Clear jams Cause The printer had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print carriage moves freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to mo
312. time that the fax was received NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer This section contains the following topics Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings Fax to PC and Fax to Mac requirements The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer The destination folder s computer or server must be on at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode Paper must be loaded in the input tray Receive a fax 59 Chapter 5 Activate Fax to PC and Fax to Mac On a computer running Windows you can use the Digital Fax Setup Wizard to activate Fax to PC On a Macintosh computer you can use the HP Utility To set up Fax to PC Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To set up Fax to Mac Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Se
313. ting U S Executive 184 x 267 mm yf y 7 25 x 10 5 inches 172 Technical information continued Media size B5 JIS 182 x 257 mm 7 17 x 10 12 inches Also supports Borderless printing Main tray ADF B5 ISO 176 x 250 mm 6 9 x 9 8 inches SN A5 148 x 210 mm 5 8 x 8 3 inches Also supports Borderless printing SN A6 105 x 148 mm 4 13 x 5 83 inches Also supports Borderless printing HV 101 x 180 mm 4 0 x 7 1 inches Also supports Borderless printing 13 x 18 cm 5 x 7 inches Also supports Borderless printing B size 11 x 14 inches Also supports Borderless printing 12 x 12 inches Also supports Borderless printing B4 JIS 257 x 364 mm Tabloid 11 x 17 inches Also supports Borderless printing Super B 13 x 19 inches Also supports Borderless printing A3 297 x 420 mm 11 69 x 16 54 inches Also supports Borderless printing A3 330 x 483 mm 12 99 x 18 98 inches Also supports Borderless printing Printer specifications 173 Appendix A continued Media size Envelopes Main tray ADF U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches C6 Envelope 114 x 162 mm 4 5 x 6 4 inches Japanese Envelope Chou 3 120 x 235 mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 x 205 mm 3 5 x 8 1 inches Japanese Envelop Kaku 2 240 x 332 mm
314. to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Solve paper feed problems 127 Chapter 8 Media is not coming out correctly e Make sure the output tray extender is fully extended otherwise printed pages may fall off the printer NOTE When printing documents larger than A3 11 x 17 inches extend the output tray extender all the way and tilt the paper stopper e Remove excess media from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer and reload the media correctly making sure that the paper guides are correctly aligned e Load media into the printer only when it is not printing 128 Solve a problem Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using
315. to use is selected x TIP Select the printer that has Fax in the name 4 Select Fax Recipients from the pop up menu below the Orientation setting NOTE Click the blue disclosure triangle next to the Printer selection to see the pop up menu 5 Type the fax number and other information in the boxes provided and then click Add to Recipients 6 Select the Fax Mode and any other fax options you want and then click Send Fax Now The printer begins dialing the fax number and faxing the document Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your original print side down in the right front corner of t
316. tocol fax using 67 IP address checking for printer 159 IP settings 225 ISDN line set up with fax parallel phone systems 205 J jams clear 164 media to avoid 18 paper 164 166 L language printer 170 light images troubleshoot copies 131 scans 135 lights control panel 12 line condition test fax 141 lines copies troubleshoot 131 scans troubleshoot 135 136 link speed setting 225 load photo 23 24 tray 20 22 load cards 23 24 load envelopes 22 load media 20 load transparencies 24 log fax print 70 M Mac OS custom size paper 38 Print borderless 39 Print photos 35 print settings 33 Mac OS X HP Utility 231 uninstall HP software 230 maintain ink cartridge 125 printhead 113 maintenance align printhead 114 check ink levels 75 clean printhead 114 diagnostic page 114 print quality report 114 printhead 113 replace ink cartridges 75 manual faxing receive 54 send 50 51 margins incorrect 92 setting specifications 176 text or graphic cut off 93 media ADF capacity 19 clear jams 164 load tray 20 print on custom size 37 selecting 17 skewed pages 128 specifications 172 supported sizes 172 troubleshoot feeding 127 types and weights supported 176 memory reprint faxes 55 save faxes 55 memory cards insert 25 print DPOF files 37 print files 36 specifications 180 troubleshoot 149 missing or incorrect information troubleshoot 86 MMC memory card insert 25 model number 163 modem shared with fax para
317. tter or A4 paper and then touch OK to print the fax To set the paper size for received faxes from the printer control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Fax Paper Size and then select an option Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a legal size fax and letter size paper is loaded in the main tray Automatic Reduction is useful when you receive a fax larger than A4 Letter size and A4 Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Automatic Reduction and then select On or Off Receive a fax 57 Chapter 5 Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of u
318. ttings e Make sure your image has sufficient resolution If the problem seems confined to a band near the edge of your printout use the HP software or another software application to rotate the image 180 degrees The problem might not appear on the other end of the print Advanced printhead maintenance A WARNING Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1 Make sure that the printer is turned on 2 Open the ink cartridge door 120 Solve a problem 3 Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up Print quality troubleshooting 121 Chapter 8 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts Plastic ramps on the sides of the nozzles Edge between nozzles and contacts Electrical contacts A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth 122 So
319. tup Assistant and then follow the onscreen instructions Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard You can update the Fax to Mac settings from the HP Utility You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer s control panel To modify settings from the printer s control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Select the setting that you want to change You can change the following settings View PC hostname View the name of the computer that is set up to administer Fax to PC or Fax to Mac Turn Off Turn off Fax to PC or Fax to Mac f NOTE Use the HP software on your computer to turn on Fax to PC or Fax to Mac Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print To modify settings from the HP software Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To modify settings from the HP software Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setu
320. twork ports created in the printer driver match the printer IP address Print the printer s network configuration page o Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers o Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page Click OK twice to save the settings and close the dialog boxes Troubleshoot installation issues 161 Chapter 8 Problems connecting to a wired network e Ifthe Network light on the printer control panel does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so To reset the printer s network settings 1 Touch right arrow touch Network touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored 2 Touch right arrow touch Reports and then select Print Network Configurat
321. u can also access HP Network Assistant at www hp com sbso wireless tools setup html jumpid reg_R1002 USEN for help in setting up a network This Web site is only available in English Step 2 Make sure that the printer is connected to your network If your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the correct network NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your printer does not automatically detect the network A Make sure the printer is on the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network print the printer s Wireless Configuration page For more information see Understand the network configuration page A After the page has been printed check the Network Status and URL Network Status e Ifthe Network Status is Ready the printer is actively connected to a network e Ifthe Network Status is Offline the printer is not connected to a network Run the Wireless Network Test using the instructions at the beginning of this section and follow any recommendat
322. uch right arrow fe and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch down arrow and then select Fax Forwarding 56 Fax 4 Touch On Print and Forward to print and forward the fax or select On Forward to forward the fax NOTE Ifthe printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report 5 Atthe prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Repeat for each of the following prompts start date start time end date and end time 6 Fax forwarding is activated Touch Ok to confirm If the printer loses power when Fax Forwarding is set up it saves the Fax Forwarding setting and phone number When the power is restored to the printer the Fax Forwarding setting is still On NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on letter A3 A4 or legal paper only NOTE Ifan incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load Le
323. ularly streaked or faded bars e Regular white streaks in the bars e Bar colors are not uniform e Large Black Font Text Alignment Patterns e Ifyou see no defects Print quality troubleshooting 115 Chapter 8 116 Ink Levels A Look at the Ink Level indicators in Line 21 If any of the bar level indicators are low you may need to replace that ink cartridge NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable Good color bars OOoocooeo Example of Good Color Bars All seven bars are solid sharp edged and extend with uniform color all the way across the page the printer is operating correctly A Look at the color bars in the middle of the page There should be seven color bars The color bars should have sharp edges They should be solid not streaked with white or other colors They should be uniform in color throughout The bars correspond to the ink cartridges in the printer as follows Item Cartridge color 1 Black Ink Cartridge 2 Cyan Ink Cartridge 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Solve a problem Ragged irregularly streaked or faded bars Example of Bad Color Bars The top bar is irregularly streaked
324. ument feeder tray Use these steps to load a document in the automatic document feeder 1 Load your original print side up into the document feeder tray Place the pages so that the top edge of the document goes in first Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected X TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray Load an original in the automatic document feeder ADF 19 Chapter 1 2 Slide the width guides inward until they stop at the left and right edges of the media NOTE Remove all originals from the document feeder tray before lifting the lid on the printer Load media This section provides instructions for loading media into the printer This section contains the following topics e Load standard size media e Load Envelopes e Load cards and photo paper e Load transparencies e Load custom size media Load standard size media To load media Use these instructions to load standard media 1 Lift the output tray 2 Slide the paper width guide out as far as possible NOTE Ifyou are loading larger sized media pull the input tray to extend it 20 Get started 3 Insert the media print side down along the right of the main tray Make sure the media aligns with the right and back edg
325. up fax is On the printer stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE If you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Off Faxes are never stored in memory For example you might want to turn off backup fax for security purposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls NOTE If backup fax is enabled and you turn off the printer all faxes stored in memory are deleted including any unprinted faxes that you might have received while the printer was
326. ust be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these Web features if the printer is connected using a USB cable NOTE In addition to these solutions you can send print jobs to the printer remotely from mobile devices With this service called HP ePrint you can print from email connected mobile phones netbooks or other mobile devices anywhere anytime For more information see HP ePrint This section contains the following topics e HP Apps e Marketsplash by HP HP Apps 72 HP Apps provide a quick and easy way to access store and print business information without a computer Using HP Apps you can gain access to content stored on the Web such as business forms news archiving and more right from the printer s control panel display To use HP Apps the printer needs to be connected to the Internet either using an Ethernet cable or wireless connection Follow the instructions on the printer s control panel to enable and set up this service New Apps are periodically added and you can select and download to the printer s control panel for use For more information visit www hp com go ePrintCenter NOTE Fora list of system requirements for this Web site see HP Web site specifications Web Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials With Marketsplas
327. ust be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the printer For more information see Media specifications f NOTE Humidity may cause paper to curl and hence paper jam 166 Solve a problem A Technical information This section contains the following topics e Warranty information e Printer specifications e Regulatory information Environmental product stewardship program e Third party licenses Warranty information This section contains the following topics e Hewlett Packard limited warranty statement e Ink cartridge warranty information Technical information 167 Appendix A 168 Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty
328. ve 54 receive troubleshoot 142 145 redial options 66 reduction 57 reports 68 reprint 55 rings to answer 64 schedule 52 send 48 send troubleshoot 142 144 146 separate line setup parallel phone systems 203 settings change 63 setup types 201 shared phone line setup parallel phone systems 207 sound volume 67 specifications 178 speed 66 test failed 136 test setup 223 troubleshoot 136 voice mail set up parallel phone systems 208 wall jack test failed 137 Fax screen 13 Firewall configure 156 FoIP 67 forwarding faxes 56 Index G glass scanner clean 26 load originals 18 locating 10 grainy or white bands on copies troubleshoot 131 graphics incompletely filled on copies 131 look different from original scan 135 H hardware fax setup test 137 head 113 header fax 63 Help 13 Hewlett Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility Mac OS X opening 231 humidity specifications 179 l ink low 95 streaks on the back of paper 111 ink cartridge 125 ink cartridge door locating 11 ink cartridge latch locating 11 ink cartridges check ink levels 75 locating 11 low ink 95 ordering online 198 part numbers 198 replace 75 supported 170 tips 74 warranty 168 yields 170 ink level icons 13 ink levels check 75 installation hardware installation suggestions 159 HP software installation suggestions 160 troubleshooting issues 159 Internet Pro
329. ve damages the printer Cause The print carriage had stalled If this did not solve the issue try the next solution 90 Solve a problem Solution 9 Check the connection from the printer to your computer Solution Check the connection from the printer to your computer Verify that the USB cable is securely plugged into the USB port on the back of the printer Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected turn the printer off and then on again If the printer is connected to the computer through a wired network make sure that the respective connections are active and the printer is turned on If the connections are secure and nothing has printed several minutes after you sent a print job to the printer check the status of the printer To check the printer s status complete the following steps Windows 1 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers on your computer are not being displayed in Details view click the View menu and then click Details 3 Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer over the netwo
330. ware application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Page order Try the following solution to resolve the issue e The pages in my document came out in the wrong order The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages are in correct order Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the printer the first page is print side up at the bottom of the stack The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly Solution 1 Check the printer margins Solution Check the printer margins 92 Solve a problem Make sure the margin settings for the document do not exceed the printable area of the printer To check your margin settings 1 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 2 Check the margins
331. wledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 Thenames OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAM
332. work name is the default ad hoc network created by the printer If your printer was previously configured for a different network you can restore the network defaults to enable the printer to use hpsetup To restore the network defaults complete the following steps Understand 802 11 wireless network settings Network name SSID By default the printer looks for the wireless network name or SSID named hpsetup Your network may have a different SSID Communication mode Network setup There are two communication mode options Ad hoc On an ad hoc network the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP All devices on the ad hoc network must Be 802 11 compatible e Have ad hoc as the communication mode o Have the same network name SSID e Be on the same subnet and same channel o Have the same 802 11 security settings Infrastructure recommended On an infrastructure network the printer is set to infrastructure communication mode and communicates with other devices on the network whether the devices are wired or wireless through a WAP WAPs commonly act as routers or gateways on small networks Security settings Network authentication The printer s factory default setting is Open which does not require security for authorization or encryption The other possible values are OpenThenShared Shared and WPA PSK Wi Fi
333. x Cancel button on the product s control panel select a different paper size in the printer driver and then print the document again The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press the Power button to turn off the product and then check the product for jams For more information see Clear jams Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Media specifications Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media For instructions on clearing jams as well as more information about how to avoid jams see Clear jams The printer is out of paper The default tray is empty Load more paper and then press OK For more information see Load media Printer Offline The printer is currently offline While offline the printer cannot be used To change the printer s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers listed in

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