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HP Officejet Pro 6830

1. sssssssssssssseeneeeeen ene 84 Get help from the printer control panel ss 84 Understand printer reports sise 84 Printer status report iex eir D MM EM AUR MEE 85 Network configuration page sisi 86 Print quality teport ie e ER A IRR dise e Re ened 88 Wireless testireport xot REQUIERA 90 Web access report 5 creep eee egeo does da ag teen sume in el a oe Tapa dani 90 Solve printer problems tre ia a t e REI PE SERI HIE A eee A Elend 90 Solve printing problems sise 92 Solve copy problems inutile de ore e pda do alain sp deed do d cus 94 Solve scan problems 1 ede m t eno dde m eT e RR Hebe dei ete 95 Solve fax problems acu uut RR ERE ga pa naa AMADEUS AMAN EIN Sa 98 The fax test failed cnc iii er s petet arii pre ic duda Prava ra euge ro age Pd Yo eee 99 The display always shows Phone Off Hook ssssssseeeeem een 103 The printer is having problems sending and receiving faxes ssssseessse 103 viii ENWW The printer cannot receive faxes but can send faxes cccccoccocnocccnnnnncnconcnnnncnnonononnnnnnnnns 105 The printer cannot send faxes but can receive faxes cccocococonocccnnnnncncconononnnnononnnnnnnnnnos 106 Fax tones are recorded on my answering machine sseeeee 107 The phone cord that came with my printer is not long enough esseeeeese 107 The computer cannot receive faxes HP Digital Fax eee
2. Photo dpi Very Fine dpi Fine dpi Standard dpi Black 203 x 196 8 bit grayscale 300 x 300 203 x 196 203 x 98 Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC specifications o Supported file types TIFF and PDF o Supported fax types black and white faxes Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Acoustic emission specifications Sound pressure bystander position o LpAm 55 dBA mono Draft print Sound power o LwAd 6 9 BA Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory Model Number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement European Union Regulatory Notice 128 Appendix A Technical information ENWW Declaration of conformity e Regulatory information for wireless products Regulatory Model Number For regulatory identification purposes your product is assigned a
3. HP products with FAX capability comply with the requirements of the R amp TTE Directive 1999 5 EC Annex Il and carry the CE marking accordingly However due to differences between the individual PSTNS provided in different countries regions the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance 134 Appendix A Technical information ENWW Declaration of conformity ENWW if DECLARATION OF CONFORMITY according 1o DONDE 17050 1 and EN 170801 Dac s SMPEC 1451 61 Seep piers Men Heedet Pocherd Company Svpplisr n Address 38 Deest lad PALOI sgaposs MOVE declares Phot Bee product Prodat Home and blods HE Cora Peo 600 eina Prite HP loce et 68 15 Do Parie F Cone 6870 Alin Ces Prises HP Oa 6877 Aliaa e HP O GET adl ed run Pirr HE Coral DES Aa Porter Model Member Sore 40201 Regulatory Rm Power Adapter Miseni ARO A APIO f es cancer Adsl loose Rain Medal Murder 100001797 50 d der Adora trempe ime CHR 22 2008 ENS 20100 Clona Era 35094 TOLD EM amp 1000 32 2006 41 20092 2009 n 10003 32008 POC CFR 47 Poet 15 KCESCODO buon 5 EC 00410 12065 dad dans 120089 ESL 60930 12000541 OA LO TOS A TZ 2001 EH amp 7479 7000 Salety Tm DO 4559 1 0 9 22011 054 301 445172 1 12009 EM 300 334 v1 7 1 2008 FIC les acid Regulations 47 CFR Feet 68 E
4. Additional advanced settings are available from the printer s home page embedded web server or EWS For more information see Embedded web server This section contains the following topics e Setup the printer for wireless communication e Change network settings e Use HP wireless direct Set up the printer for wireless communication e Before you begin e Setup the printer on your wireless network e Change the connection type e Testthe wireless connection e Turn on or off the wireless capability of the printer Ef NOTE If you encounter problems connecting the printer see Unable to connect the printer wirelessly xX TIP For more information about setting up and using the printer wirelessly visit the HP Wireless Printing Center www hp com go wirelessprinting Before you begin Ensure the following e The printer is not connected to the network using an Ethernet cable e Thewireless network is set up and working properly e The printer and the computers that use the printer are on the same network subnet While connecting the printer you might be prompted to enter the wireless network name SSID and a wireless password e The wireless network name is the name of your wireless network e Thewireless password prevents other people from connecting to your wireless network without your permission Depending on the level of security required your wireless network might use either
5. Embedded web server When the printer is connected to a network you can use the printer s embedded web server EWS to view status information change settings and manage it from your computer 78 Chapter9 Printer management tools ENWW ET NOTE To view or change some settings you might need a password Ex NOTE You can open and use the embedded web server without being connected to the Internet However some features are not available e About cookies e Open the embedded web server e Control panel lock e Embedded web server cannot be opened About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Some cookies such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies Depending on your printer if you disable cookies you also disable one or more of the following features e Using
6. You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 148 Appendix B Additional fax setup ENWW Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Figure B 3 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer 2z NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the
7. ce que la puissance isotrope rayonn e quivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil est conforme aux normes RSS exemples de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences nuisibles et 2 doit accepter toutes interf rences re ues y compris des interf rences pouvant provoquer un fonctionnement non souhait de l appareil AVERTISSEMENT relatif l exposition aux radiofr quences La puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Notice to users in Taiwan ENWW 1 amp 0 3E REL 83 1E RM EP CA MAR gust5imed HEN FERT OD mundus OER E MARRRELT ZAR WE e DU CERA CAF SRERRALSRT RAE PRESTARSE NIU DSH XSEMTAR TS AE A HASHAR AKRELREPRZRRAAE CURRAR MARE SAMA TM PREM RENA AMAIA LF Regulatory information 137 Notice to users in Mexico Aviso para los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es pos
8. Phones in other parts of the home office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer Ex NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port 4 Connect the DSL filter to the parallel splitter 5 Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack 7 Runafaxtest When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 158 Appendix B Additional fax setup ENWW Case l Shared voice fax
9. The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Copy Get online troubleshooting and learn more about how to solve copy issues Click here to go online for more information At this time this website might not be available in all languages Solve scan problems D M TIP Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages Scanner did nothing ENWW Check the original Make sure that the original is loaded correctly For more information see Load an original on the scanner glass or Load an original in the document feeder Check the printer The printer might be coming out of Sleep mode after a period of inactivity which delays processing a short while Check the HP software Make sure that the HP software provided with the printer is installed correctly o Windows Open the HP printer software For more information see Open the HP printer software Windows In the window that appears select Print Scan amp Fax or Print amp Scan and then select Scan a Document or Photo under Scan o OS X Open HP Utility For more information see HP Utility OS X Under Scan Settings select Scan to Computer and ensure that Enable Scan to Computer is selected Sol
10. and touch Continue For documents continue with the next step Veriify the email information and touch Continue Touch Scan to Email Touch OK when the scan completes and then touch Yes to send another email or No to finish Use Scan to Email To use Scan to Email 1 36 Chapter 4 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder Touch Scan and then touch Email Copy and scan ENWW 3 On the control panel display select the account that you want to use and touch Continue Ey NOTE Select My account is not listed if you do not have an account You will be prompted to 9 10 enter your email address and receive a PIN If prompted enter the PIN Select your scan type by touching Photo or Document For photos select the scan settings and touch Continue For documents continue with the next step To add or remove recipients touch Modify Recipient s and when finished touch Done Verify the email information and touch Continue Touch Scan to Email Touch OK when the scan completes and then touch Yes to send another email or No to finish Change account settings To change account settings 1 2 3 Touch Scan and then touch Email On the control panel display select the account that you want to change and touch Modify Se
11. answering machine set up parallel phone systems 159 auto answer 54 backup fax 46 blocking numbers 48 confirmation reports 59 dial tone test failed 101 ENWW dial type setting 55 distinctive ringing setup parallel phone systems 149 distinctive ringing change pattern 55 DSL set up parallel phone systems 147 error correction mode 45 error reports 59 forwarding 47 header 54 Internet Protocol over 57 ISDN line set up parallel phone systems 148 line condition test failed 102 log clear 60 log print 60 manual receive 46 modem and answering machine shared with parallel phone systems 160 modem and voice line shared with parallel phone systems 155 modem and voice mail shared with parallel phone systems 164 modem shared with parallel phone systems 152 monitor dialing 43 44 parallel phone systems 143 PBX system set up parallel phone systems 148 phone cord connection test failed 100 phone cord too short 107 phone cord type test failed 101 print last transaction details 60 receive 45 receive troubleshoot 103 105 redial options 56 reduction 48 reports 58 reprint 47 rings to answer 54 send 41 ENWW send troubleshoot 103 106 separate line setup parallel phone systems 146 settings change 53 setup types 144 shared phone line setup parallel phone systems 150 sound volume 57 specifications 127 speed 56 test failed 99 test setup 166 troublesho
12. e Setthe redial options e Setthe fax speed e Setthe fax sound volume Change fax settings 53 Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here Es NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences Touch Fax Header Enter your personal or company name and then touch Done a BB ND Enter your fax number and then touch Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls e Turnon the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes e Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes To set the answer mode 1 From the printer control panel display touch Setup 2 Touch Fax Setup and then touch Preferences 3 Touch Auto Answer to turn it on or off You may also access this feature by pressing v the Fax Status button on the Home screen Set
13. illustration 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Dial Tone Detection test failed ENWW Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerun
14. occur 118 Chapter 10 Solve a problem ENWW b Move the carriage to the far left of the printer and do the same as in the previous step to remove any torn pieces of paper 4 Close the ink cartridge access door 5 If the problem is still not resolved check the tray area a Lift the output tray b Pull out the input tray to extend it ENWW Clear paper jams 119 c Press down the buttons on both sides of the input tray and pull to remove the input tray d Check the gap in the printer where the input tray was If there is any jammed paper reach into the gap grasp the paper with both hands and pull it towards you A CAUTION lf the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all of the pieces of paper from the printer more paper jams are likely to occur e Insert the input tray load paper and lower the output tray Click here to use the HP online troubleshooter to resolve a paper jam If the print carriage cannot move click here to use the HP online troubleshooter to resolve a print carriage jam At this time this website might not be available in all languages To clear a paper jam in the document feeder 1 Lift the cover of the document feeder 120 Chapter 10 Solve a problem ENWW Lift the green tab located on the front edge of the document feeder
15. scan 95 scan quality 97 send faxes 103 106 skewed copies 95 skewed pages 91 troubleshooting solve network problems 108 two sided printing 27 U USB connection port locating 4 5 USB flash drive insert 18 V view network settings 74 178 Index voice mail set up with fax parallel phone systems 151 set up with fax and computer modem parallel phone systems 164 volume fax sounds 57 W wall jack test fax 99 web access report 90 Webscan 37 websites accessibility information 2 customer support 83 environmental programs 138 white bands or stripes troubleshoot copies 95 scans 97 Windows print brochures 21 system requirements 125 wireless communication regulatory information 136 setup 71 wireless connection icons 7 wireless test report 90 ENWW 2014 Hewlett Packard Development Company L P www hp com
16. stripes on scans troubleshoot 97 subscriber identification code 54 supplies printer status report 85 support 82 support process 82 system requirements 125 T technical information copy specifications 127 fax specifications 127 scan specifications 127 telephone line answer ring pattern 55 telephone wall jack fax 99 telephone fax from receive 46 send 43 temperature specifications 125 tests fax dial tone failed 101 failed 99 fax line condition 102 fax phone cord type test failed 101 hardware failed 99 port connection failed 100 setup 166 telephone wall jack 99 text cannot be edited after scan troubleshoot 96 missing from scan troubleshoot 96 tone dialing 55 trays clear paper jams 115 load paper 11 locating 4 paper width guides illustration 4 troubleshoot feeding 91 Index 177 troubleshoot answering machines 107 control panel help system 84 copy 94 copy quality 94 embedded web server 80 fax 98 fax dial tone test failed 101 fax hardware test failed 99 fax line test failed 102 fax phone cord connection test failed 100 fax phone cord type test failed 101 fax tests 99 fax wall jack test failed 99 firewalls 92 jams paper 122 missing or incorrect information 92 multiple pages are picked 91 network configuration page 86 nothing prints 92 paper not picked up from tray 91 paper feed problems 91 power 90 print 90 printer status report 85 printing problem 92 receive faxes 103 105
17. the Power button to allow the printer to protect the nozzles Paper loading tips For more information also see Load paper Ensure the paper is loaded in the tray properly and matches the currently set paper size for the printer Upon closing the tray you should be prompted to confirm or set the paper size For more information see Load paper Load a stack of paper not just one page All the paper in the stack should be of the same size and type to avoid a paper jam Load paper with the print side down Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Adjust the paper width guides in the input tray to fit snugly against all paper Make sure the guides do not bend the paper in the tray Printer settings tips Windows To change default print settings click Print Scan amp Fax and then click Set Preferences in the HP printer software Depending on your operating system do one of the following to open the printer software o Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name o Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name o Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name To select the number of pages
18. with the printer For more information on the HP software see Printer management tools Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you load the correct paper into the printer and set the paper size on the printer control panel to match For more printing options see Tips for print success Click OK and then click Print or OK in the Print dialog box To print envelopes OS X 1 2 3 4 5 Load envelopes print side down in the tray For more information see Load paper From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details Ez NOTE The following options are available for your printer Locations for the options can vary from one application to another a Select the appropriate envelope size from the Paper Size pop up menu Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control pane
19. 2 Clear paper jams 121 ENWW 3 4 Gently pull the jammed paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might remain inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur Close the document feeder cover pressing down firmly until it snaps into place If the above solutions do not resolve the problem click here for more online troubleshooting To avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Make sure that you are printing with paper that is not wrinkled folded or damaged Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Do not use paper that is too thick or too thin for the printer Make sure that the trays are loaded correctly and are not too full For more information see Load paper Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not place too much paper in the document feeder tray For information on the maximum number of sheets allowed in the document feeder see Specifications Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guides i
20. Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number E NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all x TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls For more information see Change the answer ring pattern for distinctive ring ENWW Set up faxing parallel phone systems 149 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax call
21. Digital Fax OS X 1 Open HP Utility For more information see HP Utility OS X 2 Selectthe printer 3 Click Digital Fax Archive in the Fax Settings section Modify HP Digital Fax settings You can turn off HP Digital Fax and disable printing faxes from the printer control panel To modify settings from the printer control panel 1 From the printer control panel display touch Setup 2 Touch Fax Setup 3 Touch Preferences and then touch HP Digital Fax 4 Select the setting that you want to change You can change the following settings e Fax Printing Choose this option to print faxes as they are received If you turn off printing color faxes will still print e Turn Off HP Digital Fax Choose this option to turn off HP Digital Fax Ex NOTE Use the HP printer software on your computer to turn on HP Digital Fax To modify settings from the HP printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows 2 Click Print Scan amp Fax and click Digital Fax Setup Wizard Follow the on screen instructions 50 Chapter5 Fax ENWW To modify settings from the HP printer software OS X 1 2 3 Open HP Utility For more information see HP Utility OS X Select the printer Click Digital Fax Archive in the Fax Settings section Turn off HP Digital Fax 1 2 3 4 5 From the printer control panel display touch Setup Touch Fax Setup Touch
22. If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Check the ink levels The ink cartridges might have insufficient ink E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until the print quality becomes unacceptable CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Maintain the printhead and ink cartridges For more information see Check the estimated ink levels Check the paper loaded in the input tray Make sure the paper is loaded correctly and that it is not wrinkled or too thick e Load paper with the print side facing down For example if you are loading glossy photo paper load the paper with the glossy side down e Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too
23. OK Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document To send a standard fax from the computer OS X 1 2 3 4 5 Open the document on your computer that you want to fax From the File menu in your software click Print Select the printer that has Fax in the name Enter a fax number or a name from your Contacts that already has a fax number entry When you have finished filling out the fax information click Fax 42 Chapter5 Fax ENWW Send a fax from a phone You can send a fax using your telephone extension This allows you to talk with the intended recipient before sending the fax To send a fax from an extension phone Send a I M 1 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder 2 Dial the number by using the keypad on the phone that is connected to the printer If the recipient answers the telephone inform the recipient that they should receive the fax on their fax machine after they hear fax tones If a fax machine answers the call you will hear fax tones from the receiving fax machine From the printer control panel display touch Fax Touch Send and Receive Touch Send Fax If th
24. Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1402 01 This regulatory number should not be FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no quarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulatio
25. This product s real time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California 140 Appendix A Technical information ENWW Toxic and hazardous substance table China ES REPE FMF o EEE EE Se eee if SAP RE SAY El L0 11 0 1 o la 0 ac ESSERE EC AIEO GIOCO ARGTSNTI1363 2006 1 RUM X HULSE MRP Ee OTRO AAW RAFSNT11363 2006 AM E MT M HL RUS ERI ERE AH SA Restriction of hazardous substance Ukraine TexHiMHu pernameur ujyono o me xxenHs BHKOpMCTOHHSI He esneunnx peuosuH Ykpaina O nanHans Binnosinae emmoram TexHiuHoro pernameHTy ujono o MexeHHs BHKODMCTOHHS Reskwx He esneuuux PEUOBHH B ENEKTPHYHOMY TA enekrpoHHoMy o nanHaHHi 3aTsepppkeHoro nocraHosoto Ka6inery Minicrpie Ykpaiun sia 3 rpynus 2008 Ne 1057 Restriction of hazardous substance India Restriction of hazardous substances India This product complies with the India E waste Management and humid d WE 2011 and prohibits us y lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight sr 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule EPEAT ENWW EPEAT Most HP products are designed to meet EPEAT EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment For more
26. Tips for print success Software settings selected in the print driver only apply to printing they do not apply to copying or scanning You can print your document on both sides of the paper For more information see Print on both sides duplexing Ink tips e ENWW If the print quality is not acceptable see Solve printing problems for more information Use Original HP ink cartridges Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased Original HP ink cartridges go to www hp com go anticounterfeit Install both the black and color cartridges correctly For more information see Replace the ink cartridges Check the estimated ink levels in the cartridges to make sure there is sufficient ink Ink level warnings and indicators provide estimates for planning purposes only For more information see Check the estimated ink levels Tips for print success 29 Ex NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Always turn off the printer with
27. You can change the volume of fax sounds To set the fax sound volume From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences Touch Volume Touch to select Soft Loud or Off PF N Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system ISDN An integrated services digital network ISDN system FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FolP For more information see Fax over Internet Protocol HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing E NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided Fax over Internet Prot
28. and feel HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt These papers are matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars Paper basics 9 Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing bolder blacks and vivid colors HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It is acid free for longer lasting documents HP Office Recycled Paper HP Offi
29. answers voice calls at the same phone number you use for fax calls on the printer e X Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table select the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow Ey NOTE If your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive Voice Computer dial Answering Voice mail ring service calls up modem machine service Case A Separate fax line no voice calls received y Case B Set up the printer with DSL Y Case C Set up the printer with a PBX phone system or an ISDN line oY Case D Fax with a distinctive ring service on the same line Y Case E Shared voice fax line Y oY Case F Shared voic
30. appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success 5 Click OK to print To print on both sides of the page OS X 1 From the File menu in your software choose Print 2 In the Print dialog choose Layout from the pop up menu 3 Choose the type of binding you want for your two sided pages and then click Print Print using the maximum dpi Use the maximum dots per inch dpi mode to print high quality sharp images on photo paper Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory To print in maximum dpi mode Windows 1 From your software select Print 2 Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Ex NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the H
31. cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 7 Runafaxtest If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to Set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter ENWW Set up faxing parallel phone systems 157 4 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL ADSL modem 6 Computer 7 Telephone E NOTE You need to purchase a parallel splitter parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 10 Example of a parallel splitter e To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider SP NOTE
32. close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper Check the paper type HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers For more information see Paper basics Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling Check the print settings by clicking the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Solve printing problems 93 e Check the print settings in the printer driver to see if the color settings are incorrect For example check to see if the document is set to
33. display touch Fax Touch Send New Fax Touch Black or Color Send a fax 5 When you hear the dial tone enter the number by using the keypad on the printer control panel 6 Follow any prompts that might occur o TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a phone book contact when prompted to enter your PIN touch E Phone book to select the phone book contact where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the printer scans the pages into memory you can immediately remove the originals from the document feeder tray or scanner glass E NOTE You can only send a black and white fax from memory To send a fax from memory 1 Ensure that San and Fax Method is turned on a From the printer control panel display touch Setup b Touch Fax Setup and then touch Preferences c Set Scan and Fax Method to on 2 Load your original print side up in the document feeder For additional information see Load an original in the document feeder From the printer control panel display touch Fax 4 To
34. if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the details contact your network administrator or the person who set up the network 6 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup Use Web Services The following section describes how to use and configure Web Services e HP ePrint e HP Printables HP ePrint To use HP ePrint do the following e Be sure you have an Internet and email capable computer or mobile device e Enable Web Services on the printer For more information see Set up Web Services x TIP For more information about managing and configuring HP ePrint settings and to learn about the latest features visit HP Connected at www hpconnected com To print documents using HP ePrint 1 On your computer or mobile device open your email application 2 Create a new email message and then attach the file that you want to print 3 Enter the printer s email address in the To line of the email message and then select the option to send the email message NOTE Do not enter any additional email addresses in either the To or Cc fields The HP ePrint server does not accept print jobs if there are multiple email addresses To find the printer s email address 1 Make sure you have created an ePrint account To sign up for an a
35. in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print o Make sure you are sending documents that meet the HP ePrint requirements For more information visit HP Connected at www hpconnected com e If your network uses proxy settings when connecting to the Internet make sure the proxy settings you are entering are valid o Check the settings being used by the web browser you are using such as Internet Explorer Firefox or Safari o Check with the IT administrator or person who set up your firewall If the proxy settings used by your firewall have changed you must update these settings in either the printer control panel or the embeded web server If these settings are not updated you will not be able to use Web Services For more information see Set up Web Services x TIP For additional help on setting up and using Web Services visit HP Connected at www hpconnected com Solve network problems This section provides solutions to common problems on connecting or using the printer on a network e General network troubleshooting e Unable to connect the printer wirelessly 108 Chapter 10 Solve a problem ENWW For more information about network problems check the following Use this troubleshooter to help find your network security settings Click here to go online for more information At this time this webs
36. instructions 2 Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test 3 From the printer control panel touch Setup Touch Fax Setup 5 Touch Tools and then touch Run Fax Test The printer displays the status of the test on the display and prints a report 6 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found ENWW Test fax setup 167 C Errors Windows e Lowonink e Very low on ink e Ink cartridge problem e Papersize mismatch e Ink cartridge carriage stalled e Paper jam or tray problem e Out of paper e Document failed to print e Printer failure e Door open e Ink cartridge failure e Printer supply upgrade problem e Counterfeit Cartridge Advisory e Use SETUP cartridges e Donotuse SETUP cartridges e Incompatible ink cartridges e Problem with Printer Preparation e Paper too short e Ink cartridge incorrectly installed e Problem with SETUP cartridges e Problem with printhead e Incompatible HP Instant Ink Cartridge e Used HP Instant Ink Cartridge e Please Connect Printer to HP Connected e Cannot Print e Output tray close
37. is initializing after being turned on e If HP Digital Fax has been enabled you might not be able to send or receive faxes if the fax memory is full limited by printer memory Solve fax problems 103 e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service e Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an email or access the Internet e Check to see if another process has caused an error Check the display or your computer for an error message providing information about th
38. loaded the correct paper and set the paper size on the printer control panel to match b Select an Orientation c From the pop up menu choose Paper Type Quality and then choose the following settings e Paper Type The appropriate photo paper type e Quality Best or Maximum dpi e Click the Color Options disclosure triangle and then choose the appropriate Photo Fix option o Off applies no changes to the image o Basic automatically focuses the image moderately adjusts image sharpness 5 Select any other print settings you want and then click Print To print photos from a USB flash drive You can connect a USB flash drive such as a keychain drive to the USB port on the front of the printer For more information about using memory devices see Insert a USB flash drive Z CAUTION Do not remove the flash drive from the printer USB port while it is being accessed by the printer This can damage the files on the USB flash drive You can safely remove a USB flash drive only when the USB port light is not blinking Insert a USB flash drive into the front USB port From the control panel display touch Print Photos From the control panel display touch View and Print to display photos On the printer display select a photo that you want to print and touch Continue Scroll up or down to specify the number of photos to print o m ND gt Touch 7j Edit to select options to edit the selected photos
39. might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel For more information see Set up faxing parallel phone systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equipment and services sharing your fax line e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system e ISDN An integrated services digital network ISDN system 144 Appendix B Additional fax setup ENWW e Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns e X Voice calls Voice calls are received at the same phone number you use for fax calls on the printer e Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem o Do you send and receive faxes directly to and from your computer software applications through a dial up connection o Do you send and receive email messages on your computer through a dial up connection o Do you access the Internet from your computer through a dial up connection e Answering machine An answering machine that
40. of color or if you are having print quality issues with your printouts The printer automatically aligns the printhead during the initial setup Clean ink smears when your printed output has smearing on the back Ink may have built up in some areas of the printer and needs to be removed NOTE Cleaning uses ink so clean the printhead only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Turning the printer off improperly can cause print quality problems For more information see Turn the printer off To clean or align the printheads or clean ink smears 1 2 3 Load Letter or A4 unused plain white paper into the input tray For more information see Load paper From the printer control panel display touch Setup Touch Printer Maintenance select the desired option and then follow the on screen instructions NOTE You can also do the same from the HP printer software or embedded web server EWS To access the software or EWS see Open the HP printer software Windows or Open the embedded web server Clear paper jams Paper jams can occur either inside the printer or in the document feeder A CAUTION To prevent possible damage to the printhead clear paper jams as soon as possible ENWW Clear paper jams 115 To clear a paper jam CAUTION Avoid pulling jammed paper from the front of the printer Instead follow the steps below to cle
41. opposite direction of the curl Pages are skewing o Make sure the paper loaded in the input tray is aligned to the paper width guides If needed pull out the input tray from the printer and reload the paper correctly making sure that the paper guides are aligned correctly o Load paper into the printer only when it is not printing Multiple pages are being picked up o Make sure the paper width guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper width guides are snug but not tight against the stack o Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray o Make sure the tray is not overloaded with paper o Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray o Use HP paper for optimum performance and efficiency Solve printer problems 91 Solve printing problems x T Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages The printer is not responding nothing prints There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to
42. print after the computer reboots Refer to the Help system for the operating system for more information Check the HP software installation If the printer is turned off when printing an alert message should appear on your computer screen otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software Check the cable connections Make sure both ends of the USB cable or Ethernet cable are secure If the printer is connected to a network check the following o Check the Link light on the back of the printer above the power input o Make sure you are not using a phone cord to connect the printer Check the printer s wireless connection If the printer is connected to the network with a wireless connection check that the blue Wireless light is on and not blinking A blinking light indicates there is connection problem between the printer and the network You can print a Wireless Test Report to help diagnose any issues Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication proble
43. printer shares the same phone line with a DSL service the DSL modem might not be grounded correctly If the DSL modem is not grounded correctly it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again Ez NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The printer cannot receive faxes but can send faxes ENWW If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring If Auto Answer is set to Off you need to receive faxes manually otherwise the printer cannot rece
44. software for a connection type e f you are using a mobile device make sure you have installed a compatible printing app For more information about mobile printing visit www hp com global us en eprint mobile printing apps html e Make sure HP wireless direct is turned on in the printer and if necessary security is enabled e Up to five computers and mobile devices can use the same HP wireless direct connection e HP wireless direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection e HP wireless direct cannot be used to connect a computer mobile device or printer to the Internet To turn on HP wireless direct 1 Fromthe printer control panel touch Qu HP wireless direct 2 Touch On for HP Wireless Direct x TIP If you would like to use HP wireless direct with greater security and if the computer or mobile device supports WPA2 encryption touch Security to enable or disable security With security enabled only users with the password can connect wirelessly to the printer Without enabling security anyone with a wireless device within the wireless range of the printer can connect to the printer 3 Touch HP Wireless Direct Name to display the HP wireless direct name If you have enabled security touch Security Password to display the HP wireless direct password x TIP You can also turn on HP wireless direct from the EWS For m
45. some setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser Open the embedded web server You can access the embedded web server through either a network or HP wireless direct To open the embedded web server through a network 1 Find out the IP address or hostname of the printer from the network configuration page For more information see Network configuration page 2 In a supported web browser on your computer type the IP address or hostname assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the web browser http 123 123 123 123 To open the embedded web server through HP wireless direct 1 Touch Qu HP wireless direct from the printer control panel display 2 Ifthe display shows that HP wireless direct is Off touch HP Wireless Direct to turn it on ENWW Embedded web server 79 From your wireless computer turn wireless on search for and connect to the HP wireless direct name If you have HP wireless direct security on enter the HP wireless direct password when prompted In a supported web browser on your computer type the following address http 192 168 223 1 Control panel lock To prevent unauthorized use of certain features on the printer control pan
46. the default gateway you can change them manually A CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 2 3 4 5 T 8 From the printer control panel touch Setup and then touch Network Setup Touch Ethernet Settings or Wireless Settings Touch Advanced Settings Touch IP Settings A message appears warning that changing the IP address removes the printer from the network Touch OK to continue Automatic is selected by default To change the settings manually touch Manual and then enter the appropriate information for the following settings e IP Address e Subnet Mask e Default Gateway e DNS Address Enter your changes and then touch Done Touch OK Use HP wireless direct With HP wireless direct you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network 74 Chapter 8 Network setup ENWW Guidelines when using HP wireless direct e Make sure your computer or mobile device has the necessary software If you are using a computer make sure you have installed the printer software provided with the printer e If you have not installed the HP printer software on the computer connect to HP wireless direct first and then install the printer software Select Wireless when prompted by the printer
47. the SETUP cartridges and the printer cannot complete ink system initialization Please contact HP support 172 Appendix C Errors Windows ENWW Problem with printhead There is a problem with the printhead Turn off the printer and then turn it on again If the problem persists contact HP support for service For more information see HP support Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink If you believe your printer should accept this cartridge please contact www hp com buy supplies Used HP Instant Ink Cartridge The HP Instant Ink cartridge s listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge The cartridge must be replaced For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order ink cartridges For information about recycling used ink supplies see HP inkjet supplies recycling program Please Connect Printer to HP Connected The printer must be connected to HP Connected otherwise you will be unable to print soon without further warning See the printer control panel for instructions on connecting Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status You will be unable to print until the printer has been connected to update
48. the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing To print documents OS X 1 Load paper in the tray For more information see Load paper 2 From the File menu in your software choose Print 3 Make sure your printer is selected 4 Specify the page properties 5 If you do not see options on the Print dialog click Show Details E NOTE The following options are available for your printer Locations for the options can vary from one application to another e Choose the paper size Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match e Select the orientation e Enter the scaling percentage Click Print Print brochures To print brochures Windows 1 2 3 4 5 ENWW Load paper in the tray For more information see Load paper On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the
49. the instructions on the printer control panel Ex NOTE If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to the default which is All Rings Ex NOTE If you are using a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type ENWW Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing Change fax settings 55 Ez NOTE The pulse dialing option is not available in all countries regions To set the dial type 4 2 3 4 From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences Touch Dial Type Touch to select Tone Dialing or Pulse Dialing Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the redial options Use the following procedure to turn the options on or off Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The default is On No answer redial If this option is turned on the printer redials automatically if the receiving fax machine does not answer The default
50. the period of inactivity before the printer goes to sleep 1 From the printer control panel display touch eco 2 Touch Sleep Mode and then touch the desired option Schedule On and Off Use this feature to automatically the printer on or off on selected days For example you can schedule the printer to turn on at 8 a m and turn off at 8 p m from Monday to Friday In this way you will save energy during the night and weekends To schedule the day and time for On and Off 1 From the printer control panel display touch eco 2 Touch Schedule Printer On Off 3 Touch the desired option and follow the on screen messages to set the day and time to turn the printer off and on A CAUTION Always turn the printer off properly using either Schedule Off or b the Power button If you improperly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Optimize Printing Supplies To optimize printing supplies such as ink and paper try the following e Recycle used original HP ink cartridges through HP Planet Partners For more information visit www hp com recycle e Optimize paper usage by printing on both sides of the paper e Save ink and paper when printing web content with HP Smart Print For more information visit www hp com go smartprint ENWW HP EcoSolutions HP and the Environment 3 e Change the print quality in
51. the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer 27 NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting Ez NOTE If you do nat turn off the automatic fax reception setting in your modem software the printer cannot receive faxes ENWW Set up faxing parallel phone systems 165 6 Turn off the Auto Answer setting 7 Runafaxtest You must be available to respond in person to incoming fax calls or the printer cannot receive faxes If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Serial type fax setup For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration website for your country region Austria www hp com at faxconfig Germany www hp c
52. the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EZ NOTE If you use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Figure 10 1 Back view of the printer 1 Telephone wall jack 2 Usethe phone cord supplied in the box with the printer to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing 3 Try to send or receive a test fax 100 Chapter 10 Solve a problem ENWW The Using Correct Type of Phone Cord with Fax test failed Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the
53. the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name Click the Print Scan amp Fax icon and then select Scan a Document or Photo 4 Select the type of scan that you want from the shortcut menu and then click Scan Ex NOTE If Show Scan Preview is selected you will be able to make adjustments to the scanned image in the preview screen 5 Select Save if you want to keep the application open for another scan or select Done to exit the application After the scan is saved Windows Explorer will open the directory where the scan was saved To scan an original from HP printer software OS X 1 Open HP Scan HP Scan is located in the Applications Hewlett Packard folder at the top level of the hard disk Click Scan 3 Choose the type of scan profile you want and follow the on screen instructions Scan to a memory device You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software provided with the printer E NOTE You can also use the HP printer software to scan documents into editable text For more information see Scanning documents as editable text To scan an original to a memory device from the printer control panel 1 Load your original print side down on the scanner glass or print si
54. the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray Ey NOTE Do not load envelopes while the printer is printing Slide the paper width guides in the tray until they touch the edge of the stack of envelopes and then reinsert the tray A message appears on the control panel display prompting you to change the paper setting if you have changed the media type or retain the setting if you have replaced what was previously loaded Pull out the output tray extension 14 Chapter2 Get started ENWW To load cards and photo paper 1 Lift the output tray 3 Insert the paper print side down in the center of the tray Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray EJ NOTE Do not load paper while the printer is printing ENWW Load paper 15 4 Slide the paper width guides in the tray until they touch the edge of the stack of paper and then close the tray 5 A message appears on the control panel display prompting you to change the paper setting if you have changed the media type or retain the setting if you have replaced what was previously loaded 6 Pull out the output tray extension Load an original on the scanner glass You can copy scan or fax o
55. then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL ADSL filter to the splitter Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer Ex NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack 7 Set your answering machine to answer after a low number of rings ENWW Set up faxing parallel phone systems 163 8 Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer EZ NOTE The maximum number of rings varies by country region 9 Runafaxtest When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming f
56. they are needed e Ink cartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn the printer off e Store ink cartridges at room temperature 15 35 C or 59 95 F Anonymous usage information storage ENWW The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the number of pages printed using the cartridge the page coverage frequency of printing and the printing modes used This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this informatio
57. to print per sheet on the Layout tab of the printer driver select the appropriate option from the Pages per Sheet drop down list If you want to change the page orientation set it in your application interface To view more printing settings on the Layout or Paper Quality tab of the printer driver click the Advanced button to open the Advanced Options dialog box ET NOTE The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout the Booklet or the Page Borders drop down lists o Print in Grayscale Allows you to print a black and white document using the black ink only Select Black Ink Only and then click the OK button o Pages per Sheet Layout Helps you specify the order of the pages if you print document in more than two pages per sheet o Borderless Printing Select this feature to print photos without border Not all paper types support this feature You will see an alert icon beside the option if the selected paper type in the Media drop down list does not support it 30 Chapter3 Print ENWW o Preserve Layout This feature only works with the duplex printing If the image is larger than the printable area select this feature to scale the page content to be within the smaller margins so that extra pages are not created o HP Real Life Technologies This feature smooths and sharpens images and graphics for improved print quality o Booklet Allows you to print a multiple page docu
58. to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure B 5 Back view of the printer E La 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Set up faxing parallel phone systems 151 To set up the printer with voice mail 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the printer with optional equipment
59. vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section Ez NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Shared voice fax line with computer dial up modem and answering machine e Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports E NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 12 Example of a parallel splitter e 1
60. web server Click the Scan tab Click Webscan in the left pane change any settings and then click Start Scan sje A IP To scan documents as editable text you must install the HP software included with the printer or more information see Scanning documents as editable text Scanning documents as editable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents Scan documents as editable text Guidelines for scanning documents as editable text Scan documents as editable text Use the following guidelines for scanning documents as editable text To scan documents as editable text Windows 1 38 Chapter 4 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for t
61. 2 inch U S Legal A4 U S Executive B5 A5 Cards Custom sized media Photo media Envelopes 3 mm 0 12 inch 3mm 0 12 inch 16 5 mm 0 65 16 5 mm 0 65 inch inch Copy specifications Digital image processing Copy speeds vary according to the complexity of the document and printer model Up to 99 copies from original Digital zoom from 25 to 40096 Fit to page copy preview Scan specifications Resolution Up to 1200 x 1200 ppi optical For more information about scan resolution see the HP printer software Color 24 bit color 8 bit grayscale 256 levels of gray Maximum scan size o Scanner glass 216 x 297 mm 8 5 x 11 7 inches o Document feeder 216 x 356 mm 8 5 x 14 inches Fax specifications ENWW Walk up black and white and color fax capability Manual fax send and receive Automatic busy redial up to five times varies by country region Automatic no answer redial up to two times varies by country region Automatic communication problem redial up to five times varies by country region Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode Up to 33 6 Kbps transmission Specifications 127 Cartridge yield 4 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Ring detect with automatic fax answering machine switching Fax resolution
62. 36 Change account settings teniente ninth tati entra dead 37 Scan using WebSCcal che iae en eei e edad eeu 37 Scanning documents as editable text sse 38 Scan documents as editable text 38 Guidelines for scanning documents as editable text ooo 39 MIO SG MEE 41 NER de Rennes to ee te ed ee 41 Send a standard fax imt e n NER Peer ae e ea 41 Send a standard fax from the computer ssesssssssssse ee 42 Send a fax from a phone sie 43 Send a fax using monitor dialing sse 43 Send a fax from memory sise 44 Send a fax to multiple recipients ss 44 Send a fax in Error Correction Mode 2000 02 22 ccccccceceeeeeeeeeeeeeeee eee eaeeeaaecaaecaecaeeeeeeeeeeeeeeeneees 45 Ieceiverd Tax sito eU ELM LUE M mI 45 Receive a fax manually is huis ted denn nd dee e aed dern nd den eee 46 Setup Ha k H fax dit dae ee OR od x sts 46 Reprint received faxes from memory ss 47 Forward faxes to another number ss 47 Set automatic reduction for incoming faxes ooooconnoocccccnnoconnccccnnnnnnnonccnnnnnnnccncnn nan nnccccnnnnnns 48 Block unwanted fax numbers oooocccoccccncconoononnnnnnnnnccnnnnnnnnn eaaaaaecaeeeeeeeeeeeseeeececccieaeeeeeeeeeeeeeees 48 Receive faxes using HP Digital Fax iii 49 HP Digital Fax requirements ssssssseeeeee nennen 50 Activate HP Digital Fax teet oco RC tdi ist 50 Modify HP Digital Fax settings oooonnnnccnnnnnnnnccccccnnnnc
63. 60 Appendix B Additional fax setup ENWW Figure B 13 Back view of the printer Telephone wall jack 2 IN phone port on your computer 3 OUT phone port on your computer 4 Telephone optional 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer on the same phone line as a computer with two phone ports ENWW 1 2 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ex NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully Thi
64. Depending on your operating system do one of the following 26 Chapter3 Print ENWW e Fromthe File menu in your software application click Page Setup and then make sure the printer you want to use is selected in the Format For pop up menu e Fromthe File menu in your software application click Print and then make sure the printer you want to use is selected 2 Select Manage Custom Sizes in the Paper Size pop up menu Ey NOTE If you do not see these options in the Print dialog click the disclosure triangle next to the Printer pop up menu or click Show Details 3 Click the on the left side of the screen double click Untitled and type a name for the new custom size 4 Inthe Width and Height boxes type the dimensions and then set the margins if you want to customize them 5 Click OK To print on special or custom size paper OS X Before you can print on custom size paper you must set up the custom size in the the HP software 1 Load the appropriate paper in the tray For more information see Load paper 2 From the File menu in your software application click Print 3 Make sure your printer is selected If you do not see options on the Print dialog click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog Ey NO
65. Ethernet cable turns off the wireless capability of the printer To change from an Ethernet connection to a wireless connection Windows 1 Remove the Ethernet cable from the printer 2 Runthe Wireless Setup Wizard to make the wireless connection For more information see Set up the printer on your wireless network Open the printer software after the installation For more information see Open the HP printer software Windows To change from a USB connection to a wireless network Windows Before you proceed go through the list at Before you begin 1 Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder of your printer 2 Click Printer Setup amp Software Select Convert a USB connected printer to wireless Follow the on screen instructions Learn more about how to change from a USB to wireless connection Click here to go online for more information At this time this website might not be available in all languages 72 Chapter8 Network setup ENWW To change from a wireless connection to a USB
66. Hum a zl RS o L Label Name and Description 1 Wireless light Indicates the status of the printer s wireless connection 2 Home button Returns to the home screen from any other screen 3 Control panel display Touch the screen to select menu options or scroll through the menu items For information about the icons that appear on the display see Control panel display icons 4 Back button Returns to the previous menu 5 Help button Opens the Help menu Control panel display icons Icon Purpose em Displays a screen where you can make copies or select other options LY f Shows that an Ethernet network connection exists and also provides easy access to the network status screen e From the HP wireless direct menu you can turn on HP wireless direct with and without security turn HP Um wireless direct off and display the HP wireless direct name and password if HP wireless direct is turned on with security Chapter 2 Get started ENWW Icon Purpose D Shows that HP ePrint is turned on For more information see HP ePrint U Displays a screen where you can send a fax or change fax settings t Displays a screen where you can make a scan e Displays a screen where you can use a number of HP printables which are apps for your printer Displays the Photo screen for printing photos and creating passport photos Displays the Setup screen for generating reports and changin
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68. P software see Printer management tools Click the Paper Quality tab From the Media drop down list select an appropriate paper type Click the Advanced button In the Printer Features area select Yes from the Print in Max DPI drop down list o N Oo 8 Select the appropriate paper size from the Paper Size drop down list Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 28 Chapter 3 Print ENWW 9 Click OK to close the advanced options 10 Confirm Orientation on the Layout tab and then click OK to print To print using maximum dpi OS X 1 2 3 4 From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details E NOTE The following options are available for your printer Locations for the options can vary from one application to another a Choose the appropriate paper size in the Paper Size pop up menu Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match b From the pop up menu choose Paper Type Quality and then choose the following settings e Paper Type The appropriate paper type e Quality Maximum dpi Select any other print settings that you want and then click Print
69. Preferences and then touch HP Digital Fax Touch Turn Off HP Digital Fax Touch Yes Set up phone book contacts You can set up frequently used fax numbers as phone book contacts This lets you quickly dial those numbers using the printer control panel 20 TIP In addition to creating and managing phone book contacts from the printer control panel you can also use tools available on your computer such as the HP software included with the printer and the printer EWS For more information see Printer management tools Set up and change phone book contacts Set up and change group phone book contacts Delete phone book contacts Print a list of phone book contacts Set up and change phone book contacts You can store fax numbers as phone book contacts To set up phone book contacts 1 2 3 4 5 6 From the printer control panel display touch Fax Touch Send Now Touch E Phone book Touch gt Phone Book Contact Touch Plus Sign to add a contact Touch Name and then type the name of the phone book contact and then touch Done Touch Fax Number and type the fax number for the phone book contact and then touch Done Ey NOTE Be sure to include any pauses or other required numbers such as an area code an 8 ENWW access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Touch Add Set up phone book contacts 51 To change phone book con
70. Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Ex NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools Select the appropriate options Print brochures 21 e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list Ey NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success 6 Click OK 7 Click Print or OK to begin printing To print brochures OS X 1 Load paper in the tray For more information see Load paper 2 Fromthe File menu in your software application click Print Make sure your printer is selected If you do not see options on the Print dialog click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the pap
71. Server Properties 2 Select the Create a new form check box 3 Enter the name of the custom size paper 4 Enter the dimensions of the custom size in the Form description measurements section 5 Click Save Form and then click Close To print on special or custom size paper Windows NOTE Before you can print on custom size paper you must set up the custom size in the Print Server Properties 1 Load the appropriate paper in the tray For more information see Load paper 2 Fromthe File menu in your software application click Print 3 Make sure your printer is selected 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences ET NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools 5 Onthe Layout tab or Paper Quality tab click the Advanced button 6 Inthe Paper Output area select the custom size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 7 Select any other print settings that you want and then click OK 8 Click Print or OK to begin printing To set up custom sizes OS X 1
72. T NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region Ey NOTE If you have a DSL line and you do not connect the DSL filter you cannot send and receive ENWW faxes with the printer Figure B 2 Back view of the printer 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone c
73. TE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 5 Click Paper Handling from the pop up menu 6 Under Destination Paper Size click Scale to fit paper size 7 Select any other print settings that you want and then click Print to begin printing EZ NOTE Software and system requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer Print on both sides duplexing You can print on both sides of a sheet of paper automatically by using the automatic two sided printing mechanism duplexer To print on both sides of the page Windows 1 From your software select Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences ENWW Print on both sides duplexing 27 ET NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools 4 Select the appropriate options e On the Layout tab select Portrait or Landscape orientation and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop down list e On the Paper Quality tab select the
74. User Guide Q HP Officejet Pro 6830 7 HP Officejet Pro 6830 User Guide Copyright information 2014 Copyright Hewlett Packard Development Company L P Edition 1 7 2014 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft Windows Windows XP Windows Vista Windows 7 Windows 8 and Windows 8 1 are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Mac OS X and AirPrint are trademarks of Apple Inc registered in the U S and other countries Safety information amp Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this p
75. You can rotate crop a photo or turn Photo Fix or Red Eye Removal on and off 7 Touch Done and touch Continue to preview the selected photo If you wish to adjust layout or paper type touch o Settings and then touch your selection You can also save any new settings as defaults 8 Touch Print to begin printing Print on special and custom size paper If your application supports custom size paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper To set up custom sizes Windows 1 Depending on your operating system do one of the following ENWW Print on special and custom size paper 25 e Windows 8 1 and Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers Click or tap the printer name and click or tap Print server properties e Windows 7 From the Windows Start menu click Devices and Printers Select the printer name and select Print server properties e Windows Vista From the Windows Start menu click Control Panel and then click Printers Right click an empty area in the Printers window and select Server Properties e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes From the File menu click
76. a WPA passphrase or WEP key If you have not changed the network name or the security passkey since setting up your wireless network you can sometimes find them on the back or side of the wireless router If you cannot find the network name or the security password or cannot remember this information see the documentation provided with your computer or with the wireless router If you still cannot find this information contact your network administrator or the person who set up the wireless network ENWW Set up the printer for wireless communication 71 Set up the printer on your wireless network Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication E NOTE Before you proceed go through the list at Before you begin 1 From the printer control panel touch Setup 2 Touch Network Setup 3 Touch Wireless Settings 4 Touch Wireless Setup Wizard 5 Follow the display instructions to complete the setup If you are already using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network you can use the software to change the connection type for example from a USB connection to a wireless connection E NOTE Connecting an
77. a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem e Ifyou have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring The printer cannot send faxes but can receive faxes e The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing touch the repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of y
78. about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order ink cartridges For information about recycling used ink supplies see HP inkjet supplies recycling program Ex NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Ink cartridge problem The ink cartridge identified in the message is missing damaged incompatible or inserted into the wrong slot in the printer EZ NOTE If the cartridge is identified in the message as incompatible see Order ink cartridges for ENWW information about obtaining cartridges for the printer To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn the printer off and on e Solution 2 Install the ink cartridges correctly Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly insta
79. ality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting Size is reduced e Thereduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size e Adirty scanner glass might reduce the scanned image Clean the scanner glass or lid backing For more information see Maintain the printer e This incoming page size may be larger than the original currently loaded Copy quality is poor e Check the printer 94 Chapter 10 Solve a problem ENWW o The scanner lid might not be closed correctly o The scanner glass or lid backing might need cleaning For more information see Maintain the printer o If the printer has a document feeder it might need cleaning For more information see Maintain the printer Unwanted lines The scanner glass lid backing or frame might need cleaning For more information see Maintain the printer Copy is slanted or skewed If you are using the document feeder check the following o Make sure that the document feeder input tray is not too full o Make sure that the document feeder width adjusters are snug against the sides of the paper For more information see Load an original in the document feeder Horizontal grainy or white bands in light gray to medium gray areas
80. anada regulations this radio transmitter may only operale using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device shovld be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ou moindre approuv par Industrie Canada Afin de r duire le brouillage radio lectrique potentiel pour d autres utilisateurs le type d antenne et son gain doivent tre choisis de mani re
81. aner CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the scanner glass CAUTION Do not spray the glass cleaner directly on the scanner glass If too much glass cleaner is applied the cleaner could leak under the scanner glass and damage the scanner 3 Close the scanner lid and turn on the printer 112 Chapter 10 Solve a problem ENWW Clean the exterior A WARNING Before cleaning the printer turn the printer off by pressing the Power button and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case Keep fluids away from the interior of the printer as well as from the printer control panel Clean the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad To clean the rollers or separator pad ZN WARNING Before cleaning the printer turn the printer off by pressing the Power button and unplug the power cord from the electrical socket 1 Remove all originals from the document feeder tray ENWW Maintain the printer 113 2 Lift the document feeder cover Rollers Separator pad 3 Lightly dampen a clean lint free cloth with dis
82. ar analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone
83. ar the jam Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer this could result in more jams later 1 Open the ink cartridge access door 2 Check the paper path inside the printer a Lift the handle of the paper path cover and remove the cover 116 Chapter 10 Solve a problem ENWW b Locate any jammed paper inside the printer grasp it with both hands and pull it towards you A CAUTION Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur c Reinsert the paper path cover until it snaps into place 3 If the problem is not resolved check the print carriage area inside the printer Z CAUTION During the process avoid touching the cable attached to the print carriage ENWW Clear paper jams 117 LI 1 a If there is any jammed paper move the print carriage to the far right of the printer grasp the jammed paper with both hands and then pull it towards you Z CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to
84. artridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Replace the ink cartridges If you do not already have replacement ink cartridges for the printer see Order ink cartridges Not all cartridges are available in all countries regions A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing For information on recycling used ink supplies see HP inkjet supplies recycling program To replace the ink cartridges 1 Make sure the printer is turned on 2 Open the ink cartridge access door Ex NOTE Wait until the print carriage stops moving before proceeding ENWW Replace the ink cartridges 67 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 5 Using the color coded letters for help slide the ink cartridge into the empty slot until it clicks securely into the slot Make sure that you insert the ink cartridge into the slot that has the same colored letter as the c
85. ating 4 send faxes basic fax 41 from a phone 43 memory from 44 monitor dialing 43 44 troubleshoot 103 106 send scans for OCR 38 troubleshoot 95 serial number 85 serial phone systems countries regions with 143 setup types 144 settings network 73 speed fax 56 volume fax 57 setup answering machine parallel phone systems 159 answering machine and modem parallel phone systems 160 ENWW computer modem parallel phone systems 152 computer modem and answering machine parallel phone systems 160 computer modem and voice line parallel phone systems 155 computer modem and voice mail parallel phone systems 164 distinctive ringing 55 distinctive ringing parallel phone systems 149 DSL parallel phone systems 147 fax scenarios 144 fax with parallel phone Systems 143 ISDN line parallel phone systems 148 PBX system parallel phone systems 148 separate fax line parallel phone systems 146 shared phone line parallel phone systems 150 test fax 166 voice mail parallel phone systems 151 voice mail and computer modem parallel phone systems 164 Setup button 7 size scans troubleshoot 97 troubleshoot copy 94 skew troubleshoot copy 95 print 91 scan 97 software OCR 38 Webscan 37 sound pressure 128 specifications acoustic emissions 128 paper 126 physical 125 system requirements 125 speed troubleshoot for scanner 96 status network configuration page 86 printer status report 85 status icons 6
86. automatic two sided printing accessory or duplexer 2 Print Usage Information Shows summary information about pages printed from the printer 3 Ink Delivery System Information Shows the estimated ink levels represented in graphical form as gauges and the part numbers and warranty expiration dates for the ink cartridges E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable 4 Additional Assistance Provides information about where you can go to get more information about the printer as well as information about how to set up a Fax Test and how to run a Wireless Network Test Understand printer reports Network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer The last page of the report includes a list of all detectable wireless networks in the area along with signal strength and the channels being used This might help you select a channel for your network which is not heavily used by other networks which will improve network performance You can use the network configuration page to help troubleshoot network connectivity problems If you n
87. ax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section ET NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the In
88. can When all of the pages have been scanned select Save from the File menu The Save dialog appears Select the type of editable text n __ ___ _ _ __ Q Q Q_ gt _ _ P gt op gt _ gt _ pz _RER ps o Do want to Follow these steps Extract just the text without any of the formatting of the Select TXT from the Format pop up menu original Extract the text as well as some of the formatting of the Select RTF from the Format pop up menu original Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop up menu Click Save Guidelines for scanning documents as editable text ENWW To ensure that the software can convert your documents successfully do the following Make sure the scanner glass or document feeder window is clean When the printer scans the document smudges or dust on the scanner glass or document feeder window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly Make sure the original is properly loaded and that the document is not skewed For more information see Load an original on the scanner glass or Load an original in the document feeder Scan 39 e Make sure the text on the document is clear To successfully convert the document to editable text the original must be clear and of high quality The followi
89. ccount on HP Connected visit www hpconnected com 2 Fromthe printer control panel display touch D HP ePrint To customize the email address touch Print Info The printer prints an information page that contains the printer code and instructions on how to customize the email address To turn off HP ePrint 1 From the printer control panel touch D HP ePrint and then touch Web Services Settings 2 Touch ePrint and then touch Off EJ NOTE To remove all Web Services see Remove Web Services 64 Chapter 6 Web Services ENWW HP Printables HP Printables allow you to easily locate and print preformatted web content directly from your printer To use HP Printables 1 From the printer control panel touch f HP Printables 2 Touch the HP Printables you want to use For more information about individual HP Printables visit www hpconnected com To manage HP Printables e You can manage your HP Printables with HP Connected You can add configure or remove HP Printables and set the order in which they appear on your printer control panel display Turn off HP Printables 1 Fromthe printer control panel touch D HP ePrint and then touch Web Services Settings 2 Touch HP Printables and then touch Off E NOTE To remove all Web Services see Remove Web Services Remove Web Services To remove Web Services complete the following steps 1 From the printer control panel display to
90. ce Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber Order HP paper supplies The printer is designed to work well with most types of office paper Use HP paper for optimum print quality To order HP papers and other supplies go to www hp com At this time some portions of the HP website are available in English only HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers Tips for selecting and using paper For the best results observe the following guidelines 10 Chapter 2 Load only one type of paper at a time into a tray or document feeder When loading the tray and document feeder make sure the paper is loaded correctly Do not overload the tray or document feeder To prevent jams poor print quality and other printing problems avoid loading the following paper in the tray or document feeder o Multipart forms o Media that is damaged curled or wrinkled o Media with cutouts or perforations o Media that is heavily textured embossed or does not accept ink well Get started ENWW o Media that is too lightweight or stretches eas
91. ch gai Group Phone Book Contact Touch 4 Edit to edit a group Touch the group phone book contact that you want to edit Chapter 5 Fax ENWW 7 Touch Name and then edit the name of the group phone book contact and then touch Done 8 Touch Number of Members Select the phone book contacts you want to delete from this group or touch Plus Sign to add a contact to the group 10 Touch Done Delete phone book contacts You can delete phone book contacts or group phone book contacts From the printer control panel display touch Fax Touch Send Now 1 2 3 Touch E Phone book 4 Touch 2 Phone Book Contact Touch A Edit 5 6 Touch the name of the phone book contact you want to delete 7 Touch Delete 8 Touch Yes to confirm Print a list of phone book contacts You can print a list of your phone book contacts 1 Load paper in the tray For more information see Load paper 2 From the printer control panel touch Setup 3 Touch Fax Setup and then touch Reports 4 Touch Print Phone Book Change fax settings ENWW After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure other options for faxing e Configure the fax header e Setthe answer mode Auto answer e Setthe number of rings before answering e Change the answer ring pattern for distinctive ring e Set the dial type
92. computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ex NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting Ex NOTE If you do nat turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 5 Turn on the Auto Answer setting ENWW Set up faxing parallel phone systems 153 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service prov
93. cononcnc mme 50 Set up phone book contacts sise 51 Set up and change phone book contacts sssssssssss nenn 51 Set up and change group phone book contacts sssssssssse 52 Delete phone book contacts ss 53 Print a list of phone book contacts ooocccccccccnccnnonconnonconccnncnnnconcnnnnnnnnnn nn nn cnn nn eene nnne 53 ENWW Change fax settlngs cte reete e x D Deed ttd bug e A eae acta He net edit tee 53 Configure the fax header iii 54 Set the answer mode Auto answer ssssssssseeenee eene nennen nennen 54 Set the number of rings before answering oooccconncocccnccnonocnccccnnnanoncncncnnn conc emen 54 Change the answer ring pattern for distinctive ring oocccnnnnnnnnnnnnnccnnnnncccancnnnonnnnnnnnnn nn 55 Siamo 55 oet the tedial OptiOns iu ierra doo diia 56 Set the fax Speed A ud annt aae Wield ne adde eel 56 Setthe fax sound volutmie 2 eerte leet eiii 57 Fax anddigital ph one Services done aet HUM este tnt ec que borea a 57 Fax over Internet Protocol miennes seed o need addit ne Manna ee eae Ed a bd 57 Use eoa 58 Print fax confirmation reports sssssssssssssssessssee eene emen em ntn nn nennen ennt 59 Print fax error reports anode A id dt dia a e ed eo dann 59 Print and view the fax log 7 tne tec el tire gem eode beet pte ai dg me lire 60 Clear t
94. contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this section ET NOTE If you have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Setup the printer with a computer dial up modem e Setup the printer with a computer DSL ADSL modem 152 Appendix B Additional fax setup ENWW Set up the printer with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Figure B 6 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem To set up the printer with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your
95. d e Paper Jam in Automatic Document Feeder e HP Protected Cartridge Installed Low on ink The ink cartridge identified in the message is low on ink 168 Appendix C Errors Windows ENWW Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order ink cartridges For information about recycling used ink supplies see HP inkjet supplies recycling program ET NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Very low on ink The ink cartridge identified in the message is very low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a very low ink warning message HP recommends having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality is unacceptable For information
96. de up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder 2 Insert a USB flash drive For more information see Insert a USB flash drive ENWW Scan 35 3 Touch Scan and then select Memory Device 4 Make changes to scan options if needed 5 Touch Start Scan Scan to Email The Scan to Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP e All in One printer You can set up your email addresses log in to your accounts with the given PIN codes and then scan and email your documents This section contains the following topics Set up Scan to Email Use Scan to Email Change account settings Set up Scan to Email To set up Scan to Email 1 o NO A PF OD 11 12 13 Enable Web Services on the printer For more information see Set up Web Services Touch Scan and then touch Email On the Welcome screen touch Continue Touch in the Email box to enter your email address and then touch Done Touch Continue A PIN will be sent to the email address you entered Touch Continue Touch the PIN to enter your PIN and then touch Done Touch Store Email or Auto login depending upon how you want the printer to store your login information Select your scan type by touching Photo or Document For photos select the scan settings
97. default Rings to Answer setting is five rings Receive a fax 45 If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages EZ NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes Receive a fax manually Set up backup fax Reprint received faxes from memory Forward faxes to another number Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes using HP Digital Fax Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is directly connected to the printer on the 2 EXT port To receive a fax manually 1 2 3 Make sure the printer is turned on and you have paper loaded in the main tray Remove any originals from the document feeder tray Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls If you are currently on the phone with the send
98. dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports ET NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back ENWW Set up faxing parallel phone systems 155 Figure B 8 Example of a parallel splitter e Figure B 9 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT por
99. e 72 Test the wireless connection dette ime ame Peter lira he rendu dk etia tel 73 Turn on or off the wireless capability of the printer ooooooonnnnncnnnninnnccnncnconcoonnonnnnnonnnnnnos 73 Change network settings ss 73 Use HP wirel ss dlrect fassent ns ns dt eR atis Eu ae ea Added E dati rt 74 9 Printer management tools epa aE eene ite nro nta mne nennen nennen ATEK A AAEN EAEAN EE 78 Toolbox Windows iode en eene ae en reet tie POR ED Dee era dto one eaten 78 AP Utility OS Xe nt A ec trades nip redes i ne p epa Bede uh 78 Embedded web Server iin iti I et ani edi ex ee ie LEEREN De a aa EIAS dede a aa 78 AADOUL COOKICS eh utto tesa ie ut datae tt tin iare 79 Open the embedded web server ss 79 Control panel Ok aie rte its ce a iiti om ees E Lan ier 80 Embedded web server cannot be opened sssssssssssssessessseeeeenenee 80 10 Solve Melro elen a certet ere ierit risit endete mecs iia 82 HP SUppOr mE 82 Register PAE miii oe iT de AAA E de E te ELE 82 SUPPOM process 5 deni Bonnae uc 82 Obtain electronic support ss 83 HP support Dy pliorie cei et EL dal 83 Before you Calico 83 Phone support period cecceeeeeecececceeceeeceeeeeeeeeeeeseeceaeeeaeeaeceeeeeeeeeeeteeeeeees 84 Support phone numbers cccecceceeeeeeeeeeeeeeeecaaecaececeeeeeeeeeeeeeseessesisaeeeeeees 84 After the phone support period
100. e Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook e You are using the wrong type of phone cord Make sure you are using the 2 wire phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you can use a longer phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories e Other equipment that uses the same phone line as the printer might be in use Make sure extension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send email or access the Internet The printer is having problems sending and receiving faxes ENWW e Make sure the printer is turned on Look at the display on the printer If the display is blank and 5 the Power button light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press 1 the Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it
101. e HP printer software 2 Goto the Scan section 3 Select Manage Scan to Computer 4 Click Enable To enable the scan to a computer feature OS X The scan to a computer feature is enabled by default from the factory Follow these instructions if the feature has been disabled and you wish to enable it again 1 2 3 Open HP Utility Under Scan Settings click Scan to Computer Ensure that Enable Scan to Computer is selected To scan an original from the printer control panel 34 1 Chapter 4 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder Touch Scan and then select Computer Copy and scan ENWW 3 Touch a computer that you want to scan to 4 Choose the type of scan profile you want 5 Touch Start Scan To scan an original from HP printer software Windows 1 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder 2 Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select
102. e fax line with voice mail y Case G Fax line shared with computer modem no voice calls received ENWW Set up faxing parallel phone systems 145 Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive Voice Computer dial Answering Voice mail ring service calls up modem machine service Y oY Case H Shared voice fax line with computer modem oY y Case Shared voice fax line with answering machine y Y Case J Shared voice fax line with computer modem and answering machine oY Y Case K Shared voice fax line with computer dial up modem and voice mail Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Figure B 1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 146 Appendix B Additional fax setup ENWW To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E
103. e following e The printer must be connected to the same network as your AirPrint enabled device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go mobileprinting e Load paper that matches the paper settings of the printer see Load paper for more information Accurately setting the paper size for the paper that is loaded enables a mobile device to know what paper size it is printing 32 Chapter 3 Print ENWW 4 Copy and scan e Copy e Scan Copy To copy documents 1 Make sure you have paper loaded in the main tray For more information see Load paper 2 Place your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder 3 From the printer control panel display touch Copy Scroll up or down to select the number of copies x TIP To save these settings as defaults for future jobs from the printer control panel display touch Copy touch Copy Settings and then touch Save Current Settings 5 Touch Black or Color to start the copy job Copy settings You can customize copy jobs using the various settings available from the printer control panel In the Copy menu touch o Copy Settings and change the desired settings e Two Sided e ID Card Copy e Quality e Lighter Darker e Resize e Colla
104. e installed from the HP Software CD if the computer meets the system requirements System requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer To open the Toolbox 1 Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name 2 Click Print Scan amp Fax 3 Click Maintain Your Printer HP Utility OS X HP Utility contains tools to configure print settings calibrate the printer order supplies online and find website support information E NOTE The features available in HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable Double click HP Utility in the Hewlett Packard folder in the Applications folder at the top level of the hard disk
105. e original is loaded on the scanner glass touch Use Glass NO a PF o When you are ready to send the fax touch Black or Color ET NOTE If prompted select Send Fax The telephone is silent while the fax is transmitting If you want to speak to the recipient after remain on the line until the transmission is complete If you were finished talking to the recipient you can hang up the telephone as soon as the fax begins transmitting fax using monitor dialing When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing TIP If you are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a phone book contact to store the PIN for your calling card For more information see Set up phone book contacts Ey NOTE Make sure the volume is turned on to hear a dial tone To send a fax using monitor dialing from the printer control panel ENWW 1 Load your original print side down on the scanner glass or print side up in the document feeder For additional information see Load an original on the scanner glass or Load an original in the document feeder 2 From the printer control panel
106. e printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Off Faxes are never stored in memory For example you might want to turn off Backup fax for Security purposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls Reprint received faxes from memory The received faxes that are not printed out are stored in memory Ex NOTE After the memory becomes full the printer cannot receive the new fax until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to 30 of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray For more information see Load paper 2 From the printer control pa
107. e problem and how to solve it If there is an error the printer cannot send or receive a fax until the error condition is resolved e The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see Send a fax in Error Correction Mode If the problem persists contact your telephone company e Ifyou are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully Click here to go online for more information e Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones e Ifyou are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the printer is connected to the correct port and the 104 Chapter 10 Solve a problem ENWW terminal adapter is set to the correct switch type for your country region if possible Click here to go online for more information If the
108. e trays are loaded correctly and are not too full For more information see Load paper For instructions on clearing jams as well as more information about how to avoid jams see Clear paper jams Out of paper The default tray is empty Load more paper and then touch OK For more information see Load paper Document failed to print The printer could not print the document because a problem occurred in the printing system 170 Appendix C Errors Windows ENWW For information about solving printing problems see Solve printer problems Printer failure There was a problem with the printer or ink system Usually you can resolve such problems by completing the following steps 1 Press the Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press the Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Door open Before the printer can print documents all doors and covers must be closed Y TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Ink cartridge failure The cartridges listed in the message are damaged or have failed See Replace t
109. ee 107 Solve problems using WebServices secet aeque dd 108 Solve network problems sisi 108 General network troubleshooting oooooooccccnnnncoccccccccnnononccccnnnnanoncnnccna nano enne 109 Unable to connect the printer wirelessly sssses mee 109 Maintainth e printer asied o e de user artes oL IL 112 Clean the scanner glass ice uen seen enne d dd rate La 112 Clean the exterior i ER Eh t ertet el Hr ibtd letus eda 113 Clean the document feeder nn nnne sn nene 113 Maintain the printhead and ink cartridges sssssssssssssss 115 Clear Paper JAMS dimisiones ll ardid da 115 Clear the print carriage sienne 123 Restore defaults and settings sssssssssssssssssssesssseeee eene eene rers nnne 123 Appendix A Technical information iii 125 Specifications da CN nes tase cada Mu I ILIA ie ist dti ei di 125 Regulatory morma itt ie oe o eR ree eee re Dre ee Hd E 128 Regulatory Model Number aussi eden tho nein 129 elec i u u ee Em 129 Notice to users IniKOrea diee c rp eet eat re nea ennt 129 VCCI Class B compliance statement for users in Japan esses 130 Notice to users in Japan about the power cord 130 Noise emission statement for Germany sssssssssssseeeeee eene 130 Visual display workplaces state
110. ee eee eeeeeeeeaeeaeaeaaecaaecaeeceecaeeeeeeeeeeeeeeeetess 173 Cannot A cT 173 Output tray closed eet tee det ntt N etuer edna A en Et tint d 173 Paper Jam in Automatic Document Feeder ss 173 HP Protected Cartridge Installed ssssssse eene nennen nennen 173 Index i5 iet eee iid Acum I Ie UM CEU Lost 174 ENWW xi xii ENWW ENWW How do I e Get started e Print e Copy and scan e Fax e Web Services e Work with ink cartridges e Solve a problem 2 Getstarted This guide provides details about how to use the printer and how to resolve problems e Accessibility e HP EcoSolutions HP and the Environment e Understand the printer parts e Use the printer control panel e Paper basics e Load paper e Load an original on the scanner glass e Load an original in the document feeder e Insert a USB flash drive e Update the printer e Open the HP printer software Windows e Turnthe printer off Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs u
111. eed to call HP it is often useful to print this page before calling To print the network configuration page 1 From the printer control panel touch Setup 2 Touch Reports and then touch Network Configuration Report 86 Chapter 10 Solve a problem ENWW HP Network Configuration Page Modal HP Dica 0820 elie General Informatie Network Status Ach Connection Typs URL or Embed Web ener Ready Wireless btc dep 19 itin 192 165021 Freins Fes ion PHLACAITISAR Hcsiname heppcia Serial Humber TH36110955 Internet Connacind 502 3 Wired Harare Address MAC Link Configuration 202 11 Wireless Hardware Address MAS Status Communication Mode Network Name SSID Mess Pont HW Address Sagal Quality 1 5 T4 di alk cabida Horse 74 48 20 6 53 16 Conneciod bras iris ire TTA ALA CAm RAE Ka eai aee Channel 1 Audwenscalon Typa WPA FSEK Encryption Automatic AES ar TKIP Pre IP Address 192 188 021 Eure Mask 25735550 Dalaut Gainey 152 10983 D 1 CaonBguraton Source DHCP Primary DAS Server 198 153 0 1 secondary DNS Server 200 171 420 Tolal Faces Trarmited 281 Total Packets Recsivad 214 Parti Primary OAS Server Secondary ONS Server Address Prefix Lergih Coniigured By FEBO TOA4E5 ADFF FECE EX18 Es Sol Wireless Drac You connait ue he devices roles funcion because HE bes been daabled For more informados const your network administrator or the person aho set up the device 1 Gene
112. eeeee eene nennen 138 lu uui nur 139 NASTICS o o EUER EP EE EE O 139 Material safety data sheets ssssssssssssssssssseeeen nene 139 Recycling Program uo iiit ined eget iecit inti demi ed E valete aod 139 HP inkjet supplies recycling program ssseeeenn nme 139 Disposal of waste equipment by users sssssssssssssssseeee enne 139 Power consurmpltiorn ier te eat tee t re rt Me edu uet egt ia de aerae fi 139 Chemical SUBDSTANCES iii Dudes anti en a ext udis e IR Se QUIAE RR E d nie ERE NER aaant 140 Battery disposal in the Taiwan ss 140 Battery notice for Brazil 2 2 tartine tint abren E 140 California Perchlorate Material Notice sssssssssssssse enne 140 Toxic and hazardous substance table China oooconinnnncccnnnnnncccconcccncccnananano nono nccnnnannn 141 Restriction of hazardous substance Ukraine esseennn 141 Restriction of hazardous substance India oooooonnnnnicicocinonnnccconccnnnnnnnnnnnnn conc nnn rn rancia 141 EPEAT ERE 141 China SEPA Ecolabel User Information sss 142 Appendix B Additional fax setup iii 143 Set up faxing parallel phone systems sssssssssss een ennemis 143 Select the correct fax setup for your home or office ooooooococcccccnococoncccccccnnnaana canario nannnn nono 144 Case A Separate fax line no voice calls received oooccoininoconccc
113. el you can lock the features from the embedded web server EWS Once the control panel lock is turned on certain features will not be accessible from the control panel The setting for control panel lock itself can also be secured by setting an administrator password in EWS The password must be entered when accessing the setting for turning on or off the control panel lock Embedded web server cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network Make sure the network cable is securely connected to the printer Make sure the network hub switch or router is turned on and working correctly Check the computer Make sure the computer that you are using is connected to the network Ex NOTE You may also access the EWS if the printer s HP wireless direct is turned on and you know the printer s IP address Check your web browser Make sure the web browser meets the minimum system requirements For more information see system requirements in the printer s Readme file found on the HP printer software CD If your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your web browser Make sure JavaScript and cookies are enabled in your web browser For more information see the documentation available with your web browser Check the
114. eport either when a fax is sent or when any fax is sent or received The default setting is On Fax Send When turned off a confirmation message appears briefly on the control panel after each fax is sent or received ET NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On Fax Send or On Fax Send and Fax Receive and if you scan the fax to send from memory or use the Scan and Fax option To enable fax confirmation 1 2 3 4 From the printer control panel display touch Setup Touch Fax Setup Touch Reports and touch Fax Confirmation Touch to select one of the following options Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive On Fax Send and Fax Prints a fax confirmation report for every fax you send and receive Receive To include an image of the fax on the report a fF ND gt From the printer control panel display touch Setup Touch Fax Setup Touch Reports and touch Fax Confirmation Touch On Fax Send or On Fax Send and Fax Receive Touch Fax confirmation with image Print fax error reports You can configure the printer so that it automat
115. er instruct the sender to press Start on their fax machine When you hear fax tones from a sending fax machine do the following a From the printer control panel display touch Fax touch Send and Receive and then touch Receive Now b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives only the faxes it receives while the printer is in an error condition or none of the faxes it receives To set backup fax from the printer control panel 1 2 3 46 Chapter 5 From the printer control panel display touch Setup Touch Fax Setup Touch Preferences Fax ENWW 4 Touch Backup Fax Reception 5 Touch the required setting EEE OO LE O On The default setting When Backup fax is On the printer stores all received faxes in memory This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory NOTE When printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE f you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes th
116. er is connected to the Internet using either an Ethernet or wireless connection To set up Web Services use one of the following methods 62 Chapter 6 Web Services ENWW To set up Web Services using the printer control panel 1 From the printer control panel display touch Setup 2 Touch Web Services Setup 3 Touch Accept to accept the Web Services terms of use and enable Web Services 4 In the Auto Update screen touch Yes to allow the printer to automatically check for and install product updates Ex NOTE If a printer update is available the printer will download and install the update and then restart You will have to repeat the instructions from step 1 to set up HP ePrint Ez NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup To set up Web Services using the embedded web server 1 Open the EWS For more information see Embedded web server 2 Click the Web Services tab 3 In the Web Services Settings section click Setup click Continue and follow the on screen instructions to accept the terms of use 4 If prompted choose to allow the printer to check for a
117. er size click OK to close Page Setup and return to the Print dialog Es NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 5 Click Paper Type Quality from the pop up menu and then select the following settings e Paper Type The appropriate brochure paper type e Quality Normal or Best 6 Select any other print settings that you want and then click Print to begin printing Print on envelopes Avoid envelopes with the following characteristics e Very slick finish e Self stick adhesives clasps or windows e Thick irregular or curled edges e Areas that are wrinkled torn or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased NOTE For more information about printing on envelopes see the documentation available with the software program you are using 22 Chapter3 Print ENWW To print envelopes Windows 1 2 3 4 6 Load envelopes in the tray For more information see Load paper On the File menu in your software click Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences E NOTE To set print settings for all print jobs make the changes in the HP software provided
118. ering machine parallel phone systems 160 shared with fax and voice line parallel phone systems 155 shared with fax and voice mail parallel phone systems 164 monitor dialing 43 44 multi feeds troubleshoot 91 N networks connector illustration 5 firewalls troubleshoot 92 IP settings 74 link speed 74 settings change 73 solve problems 108 view and print settings 74 wireless communication setup 71 wireless settings 86 noise information 128 O OCR edit scanned documents 38 troubleshoot 96 operating systems supported 125 OS X HP Utility 78 output tray locating 4 P paper clear jams 115 HP order 10 jams 122 load tray 11 selecting 10 skewed pages 91 specifications 126 troubleshoot feeding 91 paper feed problems troubleshoot 91 176 Index parallel phone systems answering machine setup 159 countries regions with 143 distinctive ringing setup 149 DSL setup 147 ISDN setup 148 modem and answering machine setup 160 modem and voice mail setup 164 modem setup 152 modem shared with voice line setup 155 PBX setup 148 separate line setup 146 setup types 144 shared line setup 150 PBX system set up with fax parallel phone systems 148 phone book change contact 51 change group contacts 52 delete contacts 53 print list 53 send fax 41 setup 51 set up group contacts 52 phone cord connected to correct port test failed 100 correct type test failed 101 extend 107 phone line answer ring pattern 55 phone s
119. exionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 130 Appendix A Technical information ENWW Notice to users of the U S telephone network FCC requirements ENWW Notice to users of the U S Tolophono network FCC requiromonts This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the a among other information a product identifier in the format US AAAEG T 00X E requested this number must be provided to the telephone company Applicable connector jack Universal Service Order Codes USOC for the Equipment is RJ11C A plug and jack used io connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements odopied by the ACTA A compliant telephone cord and modular plug is provided with this product If is designed to be connected io a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected lo a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response fo an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For prod
120. g fax and other maintenance settings The screen shows How To videos printer feature information and tips 663 Displays wireless status and menu options For more information see Set up the printer for wireless communication NOTE ex Ethernet and Wireless will not be displayed at the same time Showing the Ethernet icon or the wireless icon depends on the way your printer is connected to the network If the network connection of the printer has not been set up by default the printer control panel display shows t Wireless Displays a screen where you can configure some of the printer s environmental features Displays status information for the Auto Answer function fax logs and the fax sound volume Displays a screen where you can see information about the ink cartridges including fill levels e NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable Change printer settings Use the control panel to change the printer function and settings print reports or get help for the printer TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP
121. guage used for the document you are scanning For more information see the documentation provided with the OCR program Check the originals o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass or Load an original in the document feeder o Make sure the document is not skewed o The software might not recognize text that is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m o The accuracy of the software depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality o Colored backgrounds can cause images in the foreground to blend too much Scanned image quality is poor ENWW Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on paper that is too thin or too transparent Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass For more information see Maintain the printer The scanned image is skewed crooked The original might have been loaded incorrectly Be sure to use the paper width guides when you load the originals into the document feeder For more information see Load an origi
122. he ink cartridges Printer supply upgrade problem The supply upgrade was not successful The cartridges listed in the message can still be used in this printer Replace the Supply Upgrade cartridge For more information see Replace the ink cartridges Counterfeit Cartridge Advisory The installed cartridge is not a new genuine HP cartridge Contact the store where this cartridge was purchased To report suspected fraud visit HP at www hp com go anticounterfeit To continue using the cartridge click Continue Use SETUP cartridges When you first setup the printer you must install the cartridges that shipped in the box with the printer These cartridges are labeled SETUP and they calibrate your printer before the first print job Failure to install the SETUP cartridges during the initial product setup causes an error If you installed a set of regular cartridges remove them and install the SETUP cartridges to complete printer setup After printer setup is complete the printer can use regular cartridges if you still receive error messages and the printer cannot complete ink system initialization contact HP support For more information see HP support ENWW Printer failure 171 Click here to go online for more information At this time this website might not be available in all languages Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized Remove and install non SETUP ca
123. he pages so that the top edge of the document goes in first If you are loading an original printed in landscape orientation place the pages so that the left edge of the document goes in first b Slide the paper into the document feeder until you hear a tone or see a message on the printer control panel display indicating that the loaded pages were detected x TIP For more help on loading originals in the document feeder refer to the diagram engraved in the document feeder tray ENWW Load an original in the document feeder 17 2 Slide the paper width guides inward until they stop at the left and right edges of the paper Insert a USB flash drive You can insert a USB flash drive into the port on the front of the printer You can transfer files from the USB flash drive to your computer or scan files to the USB flash drive from the printer A CAUTION Do not remove the flash drive from the printer USB port while it is being accessed by the printer This can damage the files on the USB flash drive You can safely remove a USB flash drive only when the USB port light is not blinking The printer does not support encrypted USB flash drives Update the printer HP is always working to improve the performance of its printers and bring you the latest features By default if the printer is connected to a network and Web Services has been enabled the printer automatically checks for updates To update the printer u
124. he printer and then select the icon with the printer s name Click the Print Scan Fax icon and then select Scan a Document or Photo Select the type of editable text you want to use in the scan na o e Ouen want to Follow these steps Copy and scan ENWW 5 Extract just the text without any of the formatting of the Select the Save as Editable Text OCR shortcut from the original list and then select Text txt from the File Type drop down menu Extract the text as well as some of the formatting of the Select the Save as Editable Text OCR shortcut from the original list and then select Rich Text rtf from the File Type drop down menu Extract the text and make it searchable in PDF readers Select the Save as PDF shortcut from the list and then select Searchable PDF pdf from the File Type drop down menu Click Scan and follow the on screen instructions To scan documents as editable text OS X 1 7 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder Open HP Scan HP Scan is located in the Applications Hewlett Packard folder at the top level of the hard disk Click the Scan button A dialog appears requesting confirmation of your scanning device and the scan settings preset Follow the on screen instructions to complete the s
125. he printer control panel display touch Setup 2 Touch Fax Setup and then touch Reports 3 Touch Print Fax Reports 4 Touch Last Transaction 5 Touch Print to begin printing Print a Caller ID Report You can print a list of Caller ID fax numbers To print a Caller ID History Report 1 From the printer control panel display touch Setup 2 Touch Fax Setup and then touch Reports 3 Touch Print Fax Reports 60 Chapter5 Fax ENWW 4 5 Touch Caller ID Report Touch Print to begin printing View the Call History You can view a list of all the calls placed from the printer EZ NOTE You cannot print the call history To view the call history 1 2 3 4 ENWW From the printer control panel display touch Fax Touch Send New Fax Touch E Phone book Touch gt Call history Use reports 61 6 WebServices The printer offers innovative web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer E NOTE To use these web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these web features if the printer is connected using a USB cable This section contains the following topics e What are Web Services e Setup Web Services e Use Web Services e Remove Web Services What are Web Ser
126. he printer s IP address has not been altered If the printer s IP address has changed since it was first installed you need to run the Update IP utility to print again The Update IP address utility was installed by the software a Open the printer sofware For more information see Open the HP printer software Windows b Select the Update IP address utility If the test fails review the test report for information on how to fix the problem and run the test again Run the wireless test to make sure the wireless connection is working properly a Make sure the printer is turned on and paper is loaded in the tray b From the printer control panel display touch Setup c Touch Network Setup d Touch Print Reports e Touch Wireless Test Report If the test fails review the test report for information on how to fix the problem and run the test again Restart components of the wireless network a Turn off the router and the printer b Turn the router and the printer back on in this order router first and then printer Sometimes turning off devices and then turning them back on helps resolve network communication issues If you still cannot connect turn off the router the printer and the computer and then turn them back on in this order router first then printer and then computer Use this troubleshooter to help you get your printer onto your network or it was on your network and now it is not Click here to go
127. he printhead and ink cartridges 5 If none of the previous steps have helped contact HP support to replace the printhead For more information see HP support Wireless test report Print the wireless test report for information about the printer wireless connection The wireless test report provides information about the printer status hardware MAC address and IP address If the printer is connected to a network the test report displays details about the network settings To print the wireless test report 1 Fromthe printer control panel touch 4 the Wireless button and then touch 7 the Settings button 2 Touch Print Reports 3 Touch Wireless Test Report Web access report Print the web access report to help identify internet connectivity issues which can affect Web Services To print the web access report 1 From the printer control panel touch Setup 2 Touch Reports 3 Touch Web Access Report Solve printer problems x TIP Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages The printer shuts down unexpectedly e Check the power and power connections e Make sure the printer s power cord is connected firmly to a functioning power outlet 90 Chapter 10 Solve a problem ENWW Printhead alignment fails If the alignment process fails make sure you have loaded unused plain white pa
128. his equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as carly morning or late evenings Note The FCC hearing aid compatibility rules for telephones are not applicable to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawdul for any person to use a computer or other electronic device including FAX machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmis sion the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges oce ware ee eme Me puc NE Et Regulatory information 131 Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux s
129. iagnose and automatically fix printing scanning and copying issues The application is only available in some languages 124 Chapter 10 Solve a problem ENWW A Technical information This section contains the following topics e Specifications e Regulatory information e Environmental product stewardship program Specifications For more information visit www hp com support Select your country or region Click Product Support amp Troubleshooting Enter the name shown on the front of the printer and then select Search Click Product information and then click Product specifications System requirements e Software and system requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer e For information about future operating system releases and support visit the HP online support website at www hp com support Environmental specifications e Operating temperature 5 to 40 C 41 to 104 F e Operating humidity 15 to 80 RH non condensing e Recommended operating conditions 15 to 32 C 59 to 90 F e Recommended relative humidity 20 to 80 noncondensing Input tray capacity e Plain paper sheets 60 to 105 g m 16 to 28 Ib Up to 225 e Envelopes Up to 30 e Index cards Up to 80 e Photo paper sheets Up to 100 Output tray capacity e Plain paper sheets 60 to 105 g m 16 to 28 Ib Up to 60 Document feeder capacity e Plain paper sheet
130. ible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora Wireless notice to users in Japan TORR KREAS SEUL EE RIN MSN EM L TES Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sustainable manner For more information visit www hp com ecosolutions Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users Power consumption Chemical substances Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice Toxic and hazardous substance table China Restriction of hazardous substance Ukraine Res
131. ically prints a report when there is an error during transmission or reception To set the printer to print fax error reports automatically ENWW 1 2 3 From the printer control panel display touch Setup Touch Fax Setup Touch Reports and touch Fax Error Report Touch to select one of the following On Fax Send and Fax Prints whenever a fax error occurs Receive Off Does not print any fax error reports Use reports 59 On Fax Send Prints whenever a transmission error occurs This is the default setting On Fax Receive Prints whenever a receiving error occurs Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 From the printer control panel display touch Setup 2 Touch Fax Setup and then touch Reports 3 Touch Print Fax Reports 4 Touch Print Last 30 Transactions 5 Touch Print to begin printing Clear the fax log Clearing the fax log also deletes all faxes stored in memory To clear the fax log 1 From the printer control panel display touch Setup 2 Touch Fax Setup and then touch Tools 3 Touch Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 From t
132. ider or vendor for further assistance Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem Ex NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back 154 Appendix B Additional fax setup ENWW Figure B 7 Example of a parallel splitter E To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the pr
133. iginal in the document feeder From the printer control panel display touch Fax Touch Send Now Enter the fax number by using the keypad TIP To add a pause in the fax number you are entering touch repeatedly until a dash appears on the display Touch Black or Color If the printer detects an original loaded in the document feeder it sends the document to the number you entered 29 TIP Ifthe recipient reports issues with the quality of the fax try changing the resolution or contrast of your fax Send a standard fax from the computer You can fax a document directly from your computer without printing it first To use this feature make sure you have installed the HP printer software on your computer the printer is connected to a working telephone line and the fax function is set up and functioning correctly To send a standard fax from the computer Windows 4 2 3 4 a Open the document on your computer that you want to fax On the File menu in your software application click Print From the Name list select the printer that has fax in the name To change settings such as selecting to send the document as a black fax or a color fax click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences After you have changed any settings click OK Click Print or
134. il it is finished and in the idle state before running the test e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again e f you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click All HP Contacts for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed ENWW e Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you p
135. ily o Media that contains staples or clips For more information on loading paper see Load paper or Load an original in the document feeder Load paper To load standard paper 1 Lift the output tray 2 Pull out the input tray to extend it NOTE To load legal size paper slide the grey button on the front left of the input tray to the right and lower the front of the tray 3 Slide the paper width guides out as far as possible ENWW Load paper 11 4 Insert the paper print side down in the center of the tray Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray E NOTE Do not load paper while the printer is printing 5 Slide the paper width guides in the tray until they touch the edge of the stack of paper and then close the tray 12 Chapter2 Get started ENWW 6 A message appears on the control panel display prompting you to change the paper setting if you have changed the media type or retain the setting if you have replaced what was previously loaded 7 Pull out the output tray extension To load an envelope 1 Lift the output tray 2 Pull out the input tray to extend it ENWW Load paper 13 3 4 5 6 Insert the envelopes with the side you want to print on down and load according to the graphic T T Ensure that
136. in America Malaysia ENWW Set up faxing parallel phone systems 143 Table B 1 Countries regions with a parallel type phone system continued Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics e Select the correct fax setup for your home or office e Case A Separate fax line no voice calls received e CaseB Setup the printer with DSL e Case C Set up the printer with a PBX phone system or an ISDN line e Case D Fax with a distinctive ring service on the same line e CaseE Shared voice fax line e Case F Shared voice fax line with voice mail e Case G Fax line shared with computer modem no voice calls received e Case H Shared voice fax line with computer modem e Casel Shared voice fax line with answering machine e Case J Shared voice fax line with computer modem and answering machine e Case K Shared voice fax line with computer dial up modem and voice mail Select the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you
137. incoming calls that have a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax XX TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings E NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring 1 Verify that the printer is set to answer fax calls automatically 2 From the printer control panel display touch Setup 3 Touch Fax Setup and then select Preferences 4 Touch Distinctive Ring 5b Amessage appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue 6 Doone ofthe following e Touch the ring pattern assigned by your telephone company to fax calls e Touch Ring Pattern Detection and then follow
138. independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics e Recommended papers for printing e Order HP paper supplies e Tips for selecting and using paper Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available 8 Chapter 2 Get started ENWW Photo printing HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest quality photo paper for your best photos With HP Premium Plus Photo Paper you can print beautiful photos that are instant dry so you can share them right off the printer It is available in several sizes including A4 8 5 x 11 inches 4 x 6 inches 10 x 15 cm 5 x 7 inches 13 x 18 cm and 11 x 17 inches A3 and in two finishes glossy or soft gloss semi gloss Ideal for framing displaying or gifting your best photos and special photo projects HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability HP Advanced Photo Paper This thick photo paper features an instant dry finish for eas
139. information on EPEAT go to www epeat net For information on HP s EPEAT registered products go to www hp com hpinfo globalcitizenship environment pdf epeat_printers pdf Environmental product stewardship program 141 China SEPA Ecolabel User Information RARR HR IEA APAA MUS X T 63 0Db A 8 223 AREE FREA REESE RR CHOR FR ings gi ie e HZ MRHAR ERROR SERT I PLE FR EET at A ETE DUMP RRR 142 AppendixA Technical information ENWW B Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line xXx TIP You can also use the Fax Setup Wizard Windows or HP Utility OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics e Setup faxing parallel phone systems e Serial type fax setup e Test fax setup Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your countr
140. inter you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter a 5o Connect the parallel splitter to the wall jack 6 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports Ex NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer
141. ion number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas Noto The REN Ringer Equivalence Number assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equi ha
142. is Off Connection problem redial If this option is turned on the printer redials automatically if there has been a problem connecting with the receiving fax machine Connection problem redial works only for sending faxes from memory The default is On To set the redial options 1 2 3 4 From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences Touch Auto Redial Touch Busy Redial or No Answer Redial or Connection Problem Redial and then select the appropriate options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service A PBX private branch exchange system Fax over Internet Protocol FolP An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a slower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud 56 Chapter5 Fax ENWW Fax speed setting Fax speed Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences Touch Fax Speed PB NN Touch to select an option Set the fax sound volume
143. ite might not be available in all languages Use this troubleshooter that helps you to convert a USB connection to a wireless one Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter to help you connect to HP wireless direct or to help you troubleshoot HP wireless direct issues such as not being able to connect to HP wireless direct not being able to print when using HP wireless direct or you cannot connect to the Internet Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter to help you get your printer onto your network or it was on your network and now it is not Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter to help you get your printer on the network if you have a firewall or antivirus protection that is causing a problem Click here to go online for more information At this time this website might not be available in all languages General network troubleshooting During software installation if the software cannot find the printer on the network you will be prompted to enter the printer s IP address which is found on the network configuration page For more information see Network configuration page xX TIP You can visit the HP online support website at ww
144. ive the fax For information on receiving faxes manually see Receive a fax manually If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls Learn more about setting up the printer when you have a voice mail service click here to go online for more information For information on receiving faxes manually see Receive a fax manually If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls If you have an answering machine on the same phone line with the printer you might have one of the following problems o Your answering machine might not be set up correctly with the printer o Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect o Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems Solve fax problems 105 o When
145. junk fax list 1 From the printer control panel display touch Setup 2 Touch Fax Setup and then touch Reports 3 Touch Print Fax Reports 4 Touch Junk Fax Report 5 Touch Print to begin printing Receive faxes using HP Digital Fax You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer This saves paper and ink Received faxes are saved as TIFF Tagged Image File Format or PDF Portable Document Format The files are named in the following method XXXX YYYYYYYY ZZZZZZ tif where X is the sender s information Y is the date and Z is the time that the fax was received E NOTE Fax to Computer is available for receiving black and white faxes only Color faxes will be printed ENWW Receive a fax 49 e HP Digital Fax requirements e Activate HP Digital Fax e Modify HP Digital Fax settings HP Digital Fax requirements e Thedestination folder of the computer must be available at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode e Papermust be loaded in the input tray For more information see Load paper Activate HP Digital Fax To set up HP Digital Fax Windows 1 Open the HP printer software For more information see Open the HP printer software Windows 2 Click Print Scan amp Fax and click Digital Fax Setup Wizard 3 Follow the on screen instructions To set up HP
146. l sounds of internal motion stop before unplugging the printer For more information see Turn the printer off o The printer must be transported sitting flat it should not be placed on its side back front or top A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel For information about using the printer software see Printer management tools You can also print the printer status report to view this information see Printer status report 66 Chapter 7 Work with ink cartridges ENWW To check the estimated ink levels from the printer control panel A From the printer control panel gp Home screen touch Ink Information NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality becomes unacceptable Ex NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable Ex NOTE Ink from the c
147. l to match b From the pop up menu choose Paper Type Quality and verify the paper type setting is set to Plain Paper Click Print Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could impair the quality of your printout Photo paper should be flat before printing ENWW Print photos 23 x TIP You can use this printer to print documents and photos on your mobile device such as a smartphone or tablet For more information visit the HP Mobile Printing website www hp com go mobileprinting At this time this website might not be available in all languages To print a photo from the computer Windows 1 2 3 4 6 T Load paper in the tray For more information see Load paper From your software select Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Si
148. le to fax successfully This special phone cord is different from the phone cords you might already have in your home or office ENWW Set up faxing parallel phone systems 159 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EZ NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 5 Turn on the Auto Answer setting 6 Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or
149. lect which setting you want to modify and follow the onscreen prompts e Auto login e Store Email e Remove from list e Change PIN e Delete Account Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser This feature is available even if you did not install the printer software on your computer For more information see Embedded web server ET NOTE By default Webscan is off You can enable this feature from the EWS If you are unable to open Webscan in the EWS your network administrator might have turned it off For more information contact your network administrator or the person who set up your network To enable Webscan 1 2 3 ENWW Open the embedded web server For more information see Embedded web server Click the Settings tab In the Security section click Administrator Settings Scan 37 4 5 Select Webscan to enable Webscan Click Apply and then click OK To scan using Webscan Scanning using Webscan offers basic scan options For additional scan options or functionality scan from the HP printer software Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an original in the document feeder Open the embedded web server For more information see Embedded
150. lie Te5clogi so aie tti ttn did utaustet ol ee Een Sen 60 Print the details of the last fax transaction sssssssse eee 60 Printa Cale D RO OTE ea le pe d Lad ances a rae iii isaac 60 Vew mE Cal FISON sE ara titres oet obe inea hee tee sns 61 WM EL qeda 62 What are Web ServICes ste san nn nent e aan anaa Taa aa Rh eti ar ardt 62 Setup WebServices alii lo Erde edn ii s deu 62 Use WebServices xot dita e i eut D ce iere d ttd tdeo 64 ARBRE E 64 HP Printabl s ee edi cere a ede xe Food ra asia 65 Remove Web ServliC6s 5e ie reo e He e bte esteso tune er ee ont aad deat M doge ta 65 7 Work with ink cartridges iieri tt ESA ae SE aE Eae daran enar que san EEEE e ARE E De SFR na dre secte nan TEA 66 Information on ink cartridges and the printhead ss 66 Check the estimated ink levels ss 66 Replace the ink cartridges ricorrere et eda eee Re OR i boit iie inn 67 Order ink cartridges ue uen anne ne nan neue nana n sd adde a e D ds 69 Store printing Supplies 3 voca Get ae He te IHRER A Mr REEL ERR Ceca 69 Anonymous usage information storage sess nnne 69 Ink cartridge warranty information sise 70 girone pr 71 Set up the printer for wireless communication ss 71 Betore you Degi est fus 71 ENWW vii Set up the printer on your wireless network ssssssssssssessme 72 Change the connection type sis
151. line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Figure B 11 Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer ET NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be ab
152. lled Very low on ink 169 1 Make sure the printer is turned on 2 Open the ink cartridge access door Ex NOTE Wait until the print carriage stops moving before proceeding 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 5 Close the ink cartridge access door Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load paper Ex NOTE If the paper loaded in the printer is the correct size change the selected paper size in the printer driver and then print the document again Ink cartridge carriage stalled Something is blocking the ink cartridge carriage the part of the printer that holds the ink cartridges To clear the obstruction check the printer for jams For more information see Clear paper jams Paper jam or tray problem Paper has become jammed in the printer Before you try to clear the jam check the following e Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Recommended papers for printing e Make sure that the printer is clean For more information see Maintain the printer e Make sure that th
153. lug in the phone cord that came with the printer run the fax test again e Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Learn more about fax setup and test click here to go online for more information e f you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 99 e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with
154. m Re enable the firewall Use this troubleshooter to help you get your printer on the network if you have a firewall or antivirus protection that is causing a problem Click here to go online for more information At this time this website might not be available in all languages Restart the printer and the computer If the printer is still not responding turn off the printer and the computer and turn them back on If the above solutions do not resolve the problem click here for more online troubleshooting Something on the page is missing or incorrect Try the solutions in Print quality is not acceptable Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic 92 Chapter 10 Solve a problem ENWW fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Print quality is not acceptable ENWW Make sure you are using genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Ez NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty
155. m the printer control panel You can use the printer s help topics to learn more about the printer and some help topics include animations that guide you through procedures such as clearing jams To open the help topics from the printer control panel touch Help from the Home screen Understand printer reports You can print the following reports to help troubleshoot problems with the printer e Printer status report e Network configuration page e Print quality report e Wireless test report e Web access report 84 Chapter 10 Solve a problem ENWW Printer status report Use the printer status report to view current printer information and ink cartridge status Also use the printer status report to help you troubleshoot problems with the printer The printer status report also contains a log of recent events If you need to call HP it is often useful to print the printer status report before calling To print the Printer Status Report ENWW 1 From the printer control panel touch Setup 2 Touch Reports and then touch Printer Status Report Printer Status Raport Pol tareas Carrec ar detras Par Setirge D hey O ge e ipe inf 7 hh Delivery raien internation sd m le eter Were ntn ow 1 Product Information Shows printer information such as the printer name model number serial number and firmware version number and the accessories that are installed such as the
156. ment as a booklet It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper Select a binding method from the drop down list and then click OK e Booklet LeftBinding The binding side after folded into a booklet appears at the left side Select the option if your reading habit is from left to right e Booklet RightBinding The binding side after folded into a booklet appears at the right side Select the option if your reading habit is from right to left o Page Borders Allows you to add the borders to the pages if you print the document with two or more pages per sheet You can use printing shortcut to save time setting printing preferences A printing shortcut stores the setting values that are appropriate for a particular kind of job so that you can set all the options with a single click To use it go to the Printing Shortcut tab select one printing shortcut and then click OK To add a new printing shortcut after making settings on the Layout or Paper Quality tab click the Printing Shortcut tab click Save As and enter a name and then click OK To delete a printing shortcut select it and then click Delete Ex NOTE You cannot delete the default printing shortcuts Printer settings tips OS X Notes ENWW On the Print dialog use the Paper Size pop up menu to select the size of paper loaded in the printer On the Print dialog choose the Paper Type Quality pop u
157. ment for Germany sse 130 Notice to users of the U S telephone network FCC requirements 131 Notice to users of the Canadian telephone network 132 Notice to users in the European Economic Area ccccceceeeeeeeeeeeeeeeeeeeeeeteeeeteeeeeeeteees 132 Notice to users of the German telephone network esses 133 Australia wired fax statement sssssssssssssssssssseeeeeee em re enne 133 European Union Regulatory Notice ss 133 Products with external AC Adapters sse 133 Products with wireless functionality sse 133 European telephone network declaration Modem Fax 134 Declaration Of conformity ntt RE eee ree aab pre ut eed resa led e dea oA 135 Regulatory information for wireless products sssse ee 136 Exposure to radio frequency radiation oooooooccicoccccccococooocconccoonoonn nono nrnna nnne nnna 136 Notice to users in Brazil sssssssssss eene nenne 136 ENWW Notice to us rs In Canada tal nr dois ie 137 Notice to users in Taiwan ee 137 Notice to users In MEXICO coronada ht tbt ali 138 Wireless notice to users in Japan ooooooccccccccconcccnnncnnnonnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnn 138 Environmental product stewardship program sssssssssssssseeee
158. n you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information Order ink cartridges 69 To disable the usage information function 1 From the printer control panel touch Setup 2 Select Preferences and then touch Store Anonymous Usage Information 3 Touch Off to disable the collection of usage information Ex NOTE To turn the usage information function on restore the factory defaults For more information about how to restore the defaults see Restore defaults and settings Ex NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated 70 Chapter 7 Work with ink cartridges ENWW 8 Network setup
159. n also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send SP NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You can verify the fax is set up correctly by running the fax setup test from the printer control panel Learn more about fax setup and test click here to go online for more information e Send a fax e Receive a fax e Setup phone book contacts e Change fax settings e Faxand digital phone services e Fax over Internet Protocol e Use reports Send a fax You can send a fax in a variety of ways depending on your situation or need e Senda standard fax e Senda standard fax from the computer e Send a fax from a phone e Send a fax using monitor dialing e Send a fax from memory e Senda fax to multiple recipients e Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel Ex NOTE If you need printed confirmation that your faxes were successfully sent fax confirmation must be enabled ENWW Send a fax 41 To send a standard fax from the printer control panel 1 4 Y 5 Load your original print side down on the scanner glass or print side up in the document feeder For more information see Load an original on the scanner glass or Load an or
160. n the input tray to fit snugly against all paper Make sure the paper width guides do not bend the paper in the input tray Do not force paper too far inside the input tray 122 Chapter 10 Solve a problem ENWW If you are printing on both sides of a page do not print highly saturated images on light weight paper Use paper types that are recommended for the printer For more information see Recommended papers for printing If the printer is about to run out of paper allow the printer to run out of paper first and then add paper Do not load paper when the printer is printing Make sure that the printer is clean For more information see Maintain the printer Clear the print carriage Remove any objects such as paper that are blocking the print carriage See Clear paper jams for more information 77 NOTE Do not use any tools or other devices to remove jammed paper Always use caution when removing jammed paper from inside the printer If the print carriage cannot move click here to use the HP online troubleshooter to resolve a print carriage jam At this time this website might not be available in all languages Restore defaults and settings If you disable some functions or change some settings and want to change them back you can restore the printer to the original factory settings or network settings To restore the printer to the original factory settings ENWW 1 2 3 4 5 From the printe
161. nal in the document feeder For best results use the scanner glass for scanning rather than the document feeder For more information see Load an original on the scanner glass The scanned image shows blots lines vertical white stripes or other defects o If the scanner glass is dirty the image produced does not have optimum clarity See Maintain the printer for cleaning instructions o The defects might be on the original and are not a result of the scanning process Size is reduced The HP printer software settings might be set to reduce the scanned image See the HP printer software Help for more information about changing the settings Solve scan problems 97 Unable to scan to email The email profile has not been set up correctly Make sure the valid outgoing SMTP server settings have been specified in the HP software For more information about the SMTP server settings see the documentation provided by your email service provider Email messages are sent to some recipients but not to others when sending to multiple recipients The email addresses might not be correct or might not be recognized by the email server Make sure that the email addresses for all email recipients have been entered correctly in the HP software Check your email Inbox for any delivery notification failure messages from the email server Sending large email messages Some email servers have been configured to reject email messages larger
162. nal software or printer drivers For more information see HP ePrint TIP You can use this printer to print documents and photos on your mobile device such as a smartphone or tablet For more information visit the HP Mobile Printing website www hp com go mobileprinting At this time this website might not be available in all languages e Print documents e Print brochures e Print on envelopes e Print photos e Print on special and custom size paper e Print on both sides duplexing e Print using the maximum dpi e Tips for print success e Print with AirPrintTM Print documents To print documents Windows 1 Load paper in the tray For more information see Load paper 2 From your software select Print 3 Make sure your printer is selected 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Ex NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools 5 Select the appropriate options 20 Chapter 3 Print ENWW e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select
163. ncccccnnananancnnnn cnn nanana nono 146 Case B Set up the printer with DSL ss 147 Case C Set up the printer with a PBX phone system or an ISDN line 148 Case D Fax with a distinctive ring service on the same line seessssessss 149 Case E Shared voice fax line ss 150 Case F Shared voice fax line with voice mail 151 Case G Fax line shared with computer modem no voice calls received 152 Set up the printer with a computer dial up modem 153 Set up the printer with a computer DSL ADSL modem ssss 154 Case H Shared voice fax line with computer modem 155 Shared voice fax with computer dial up modem 155 Shared voice fax with computer DSL ADSL modem uueseussss 157 Case I Shared voice fax line with answering machine seeeene 159 Case J Shared voice fax line with computer modem and answering machine 160 Shared voice fax line with computer dial up modem and answering machine 160 ENWW Shared voice fax line with computer DSL ADSL modem and answering machine cae Heel inde adde Re nl nn e do Pd tese te dre deed 162 Case K Shared voice fax line with computer dial up modem and voice mail 164 oeralbtype Ra 166 Test fax setu
164. ncnccnncnnnnnnnnnnnnonnnnncnnnnnnnnnnnnnnnannnnnnnnnnnnnnnn 10 Eoad papel cece aerate ae er ep um AM UR E I Mae ile a E LETT 11 Load an original on the scanner glass su 16 Load an original in the document feeder ss 17 Inserta USB flash AVE RARE MEA IET AMARUM RD Tee e REA SMS SR RARE ARE 18 Update the printer tre dl tere dde e ma aa e a a a pede 18 Open the HP printer software Windows us 19 Turn the printer Mosa 19 SAPTIDE 5 2 A icone eoo ete tesi A A nn Stat or re ee ratte Mere core PORT Mt chase 20 ENWW Print documMentss 2 2 eiii o a EE o e siu LLL IRI Ee d 20 Print brochures sr Le ei een a HERD ea ee en Le 21 Print on envelopes made ete P e dete ial Ma Mele re iia 22 PAPE PNOLOS 1 Dm EIN COE testa te sen al este c Ub in die MEUS 23 Print on special and custom size paper sise 25 Pinton Both sides duplexirnig tiii dut te o tees hinten cirea si gute ine quia bec 27 Print using the MAXIMUM OPI sendet ae e Igi abia 28 Tips for print SUCCESS 1 her Panne cette eee tt ceo Ege desta eode E RR ile dde dee PED oe dents 29 vi 4 Copy and Scam A a ee At NP er Ee Ee rese ee 33 COPY ne e eo ae sede Cete ctr f ER ot du e eds 33 SCANS dint code t pedir eim M Met e eri eat dd ed EMIL AL s 33 CAMADA COMPUTER RUE ott edit tette dL Qu a ete iei Ot det 34 Scan to a Memory devie s nasia ecu edid esu ie dide tee de read e te ei ka sea tante 35 Scan to Email rasta ab 36 Setup Scan to Email 2 eee eee te 36 Use Scan to EMail
165. nd install printer updates Ez NOTE If a printer update is available the printer downloads and installs the update and then restarts Repeat the instructions from step 1 to set up HP ePrint E NOTE If prompted for proxy settings and if your network uses proxy settings follow the on Screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup To set up Web Services using the HP printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows 2 In the window that appears double click Print Scan amp Fax and then select Connect your printer to the web under Print The printer s home page embedded web server opens Click the Web Services tab 4 In the Web Services Settings section click Setup click Continue and follow the on screen instructions to accept the terms of use 5 If prompted choose to allow the printer to check for and install printer updates ET NOTE If a printer update is available the printer will download and install the update and then restart You will have to repeat the instructions from step 1 to set up HP ePrint ENWW Set up Web Services 63 E NOTE If prompted for proxy settings and
166. ndows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name Turn the printer off Turn the printer off by pressing the Power button located on the front left side of the printer The power light flashes while the printer shuts down Wait until the power light turns off before unplugging the power cord or turning off a power strip Z CAUTION If you improperly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality CAUTION Never turn off the printer when ink cartridges are missing HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues possible extra ink usage from the remaining ink cartridges or damage to the ink system ENWW Open the HP printer software Windows 19 3 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print paper for your documents see Paper basics x TIP This printer includes HP ePrint a free service from HP that allows you to print documents on gt your HP ePrint enabled printer anytime from any location without any additio
167. nel display touch Fax 3 Touch Reprint The faxes are printed in the reverse order from which they were received with the most recently received fax printed first and so on 4 qf you want to stop reprinting the faxes in memory touch 9 Cancel Forward faxes to another number ENWW You can set up the printer to forward your faxes to another fax number All faxes are forwarded in black and white regardless of how they were originally sent HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes Receive a fax 47 To forward faxes from the printer control panel mod NS From the printer control panel display touch Setup Touch Fax Setup Touch Preferences Touch Fax Forwarding Touch On Print and Forward to print and forward the fax or select On Forward to forward the fax E NOTE If the printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report At the prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Enter the required information for each of the following prompts start date start time end date and end time Fax forwarding is activated Touch OK to confi
168. ng conditions can cause the software to not convert the document successfully o The text on the original is faint or wrinkled o The text is too small o The structure of the document is too complex o The text is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m o The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much e Choose the correct profile Be sure to select a shortcut or preset that allows scanning as editable text These options use scan settings designed to maximize the quality of your OCR scan Windows Use the Editable Text OCR or Save as PDF shortcuts OS X Use the Documents preset e Save your file in the correct format If you want to extract just the text from the document without any of the formatting of the original select a plain text format such as Text txt or TXT If you want to extract the text as well as some of the formatting of the original select Rich Text Format such as Rich Text rtf or RTF or searchable PDF format such as Searchable PDF pdf or Searchable PDF 40 Chapter 4 Copy and scan ENWW 5 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers From the printer control panel you ca
169. nge network settings From the printer control panel you can set up and manage your printer wireless connection and perform a variety of network management tasks This includes viewing and changing network settings restoring network defaults and turning the wireless function on or off Z CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link speed IP settings default gateway and firewall settings ENWW Change network settings 73 To print network settings Use one of the following ways From the printer control panel touch Wireless or Ethernet The network status screen is displayed Select Print Details to print the network configuation page Print the network configuration page For more information see Network configuration page To set the link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 2 3 4 5 From the printer control panel touch Setup and then touch Network Setup Touch Ethernet Settings Select Advanced Settings Touch Link Speed Touch the appropriate option that matches your network hardware To change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically If you are an advanced user and want to use different settings such as the IP address subnet mask or
170. ning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Solve fax problems 101 Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some private branch exchange PBX systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regul
171. ns Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ENWW oi 717124 27 k HE oz su cris ves 22 8 T BS ASAE SE OR tio confused with the marketing name HP Officejet Pro 6830 e All in One or product number E3E02A Regulatory information 129 VCCI Class B compliance statement for users in Japan cOK amp SIt 22ABWB IR ETS ORES SEMACRAATICA AMNELT OETH CORTESIA OFLE SIRO CM ENS SERRES icd CEMHVET MIRRABIEoTELUMYRUSLT FS VCCI B Notice to users in Japan about the power cord Scu ARENA RADAR ABEN TED AMn ERI RKE HORMTEERHRECA Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Visual display workplaces statement for Germany GS Erkl rung Deutschland Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Refl
172. ocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FolP ENWW Fax and digital phone services 57 You probably use a FolP service provided by your telephone company when you e Dial a special access code along with the fax number e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection Ey NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company 2 TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed For more information about using ECM see Send a fax in Error Correction Mode If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance Use reports You can set up the printer to prin
173. olor you are installing 6 Repeat steps 3 through 5 for each ink cartridge you are replacing 7 Close the ink cartridge access door 68 Chapter 7 Work with ink cartridges ENWW Order ink cartridges To order ink cartridges go to www hp com At this time some portions of the HP website are available in English only Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can visit the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing You can find the cartridge number in the following places e Inthe embedded web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded web server e On the printer status report see Printer status report e On the label of the ink cartridge you are replacing e Onasticker inside the printer Open the ink cartridge access door to locate the sticker e Inthe printer software click Shop and then click Shop For Supplies Online E NOTE The Setup ink cartridge that comes with the printer is not available for separate purchase Store printing supplies e Keepall ink cartridges in the original sealed packages until
174. om de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following e Tests the fax hardware e Verifies the correct type of phone cord is connected to the printer e Checks that the phone cord is plugged into the correct port e Checks for a dial tone 166 Appendix B Additional fax setup ENWW e Checks for an active phone line e Tests the status of your phone line connection The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control panel 1 Setup the printer for faxing according to your particular home or office setup
175. on Regulatory Notice CE Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC R TTE Directive 1999 5 EC RoHS Directive 2011 65 EU Compliance with these directives is assessed using applicable European Harmonised Standards The full Declaration of Conformity can be found at the following website www hp com go certificates Search with the product model name or its Regulatory Model Number RMN which may be found on the regulatory label The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Products with external AC Adapters CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP Products with wireless functionality EMF e This product meets international guidelines ICNIRP for exposure to radio frequency radiation If it incorporates a radio transmitting and receiving device then in normal use a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements Wireless functionality in Europe e This product is designed for use without restrictions in all EU countries plus Iceland Liechtenstein Norway and Switzerland ENWW Regulatory information 133 European telephone network declaration Modem Fax
176. online for more information At this time this website might not be available in all languages If you still have problems visit the HP Wireless Printing Center www hp com go wirelessprinting At this time this website might not be available in all languages The website contains the latest information about setting up and using the printer on a wireless network and resolving issues on wireless connection and security software If the wireless connection cannot be made the printer can also be connected to the network using an Ethernet cable Solve network problems 111 Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary e Clean the scanner glass e Clean the exterior e Clean the document feeder e Maintain the printhead and ink cartridges Clean the scanner glass Dust or dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass A WARNING Before cleaning the printer turn the printer off by pressing the Power button and unplug the power cord from the electrical socket 1 Lift the scanner lid 2 Clean the scanner glass and lid backing by using a soft lint free cloth that has been sprayed with a mild glass cle
177. ons Print your document To print from a wireless capable computer OS X 76 1 2 Chapter 8 Make sure you have turned on HP wireless direct on the printer Turn on Wi Fi on the computer For more information see the documentation provided by Apple Click the Wi Fi icon and choose the HP wireless direct name such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted Add the printer Network setup ENWW ENWW a Open System Preferences Depending on your operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section c Click below the list of printers at the left d Select the printer from the list of detected printers the word Bonjour is listed the right column beside the printer name and click Add Click here for online troubleshooting for HP wireless direct or for more help with setting up HP wireless direct At this time this website might not be available in all languages Use HP wireless direct 77 9 Printer management tools This section contains the following topics e Toolbox Windows e HP Utility OS X e Embedded web server Toolbox Windows The Toolbox provides maintenance information about the printer E NOTE The Toolbox can b
178. or Ethernet connection Windows e Connect the USB or Ethernet cable to the printer To change from a wireless connection to a USB or Ethernet connection OS X Add the printer to the print queue 1 Open System Preferences 2 Depending on your operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section Click below the list of printers at the left 4 Select the printer from the list of detected printers and click Add Test the wireless connection Print the wireless test report for information about the printer wireless connection The wireless test report provides information about the printer status hardware MAC address and IP address If the printer is connected to a network the test report displays details about the network settings To print the wireless test report 1 From the printer control panel touch the Wireless button and then touch the Settings button Touch Print Reports 3 Touch Wireless Test Report Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on Ex NOTE Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light 1 From the printer control panel touch Setup and then touch Network Setup 2 Touch Wireless Settings 3 Touch Wireless to turn it on or off Cha
179. ord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Set up faxing parallel phone systems 147 To set up the printer with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following e f you are using either a PBX or an ISDN converter terminal adaptor connect the printe
180. ore information about using the EWS see Embedded web server To print from a wireless capable mobile device Make sure you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile printing apps html 1 Make sure you have turned on HP wireless direct on the printer 2 Turn on the Wi Fi connection on your mobile device For more information see the documentation provided with the mobile device EJ NOTE If your mobile device does not support Wi Fi you are not able to use HP wireless direct 3 From the mobile device connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list ENWW Use HP wireless direct 75 4 of wireless networks shown such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted Print your document To print from a wireless capable computer Windows 1 2 Make sure you have turned on HP wireless direct on the printer Turn on the computer s Wi Fi connection For more information see the documentation provided with the computer Ex NOTE If your computer does not support Wi Fi you are not able to use HP wireless direct 3 5 F
181. orts issues with the quality of the fax try changing the resolution or contrast of your fax Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges If you turn ECM off e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You can no longer send or receive faxes in color To change the ECM setting from the control panel From the printer control panel display touch Setup Touch Fax Setup 1 2 3 Touch Preferences 4 Touch Error Correction Mode to turn on or off 5 Select On or Off Receive a fax ENWW You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The
182. ory information for wireless products This section contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e Notice to users in Taiwan e Notice to users in Mexico e Wireless notice to users in Japan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output of this device is far below the FCC radio A frequency exposure limits N the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usuarios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer n cia a sistemas operando em car ter prim rio 136 Appendix A Technical information ENWW Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens Under Industry C
183. ot 98 voice mail set up parallel phone systems 151 wall jack test failed 99 Fax screen 7 firewalls troubleshoot 92 FolP 57 forwarding faxes 47 G glass scanner clean 112 load originals 16 locating 4 grainy or white bands on copies troubleshoot 95 H hardware fax setup test 99 header fax 54 Help button 7 HP Utility OS X opening 78 humidity specifications 125 l ink cartridge access door locating 5 ink cartridges 5 check ink levels 66 locating 5 part numbers 69 85 replace 67 status 85 tips 66 warranty expiration dates 85 ink level icons 7 ink levels check 66 Internet Protocol fax using 57 IP address checking for printer 80 IP settings 74 ISDN line set up with fax parallel phone systems 148 J jams clear 115 paper 122 paper to avoid 10 junk fax mode 48 L lights control panel 6 line condition test fax 102 lines copies troubleshoot 95 scans troubleshoot 97 link speed setting 74 log fax print 60 M Mac OS 22 maintain page smear 115 printhead 115 maintenance align printhead 115 check ink levels 66 clean 113 clean printhead 115 diagnostic page 88 printhead 115 replace ink cartridges 67 manual faxing receive 46 send 43 margins setting specifications 126 media duplexing 27 memory reprint faxes 47 save faxes 46 missing or incorrect information troubleshoot 92 model number 85 Index 175 modem shared with fax parallel phone systems 152 shared with fax and answ
184. oting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer 3 Call HP support For more information see HP support by phone Support options and availability vary by printer country region and language Obtain electronic support To find support and warranty information go to the HP website at www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click All HP Contacts for information about calling for technical support This website also offers technical support drivers supplies ordering information and other options such as e X Access online support pages e Send HP an email message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP software for Windows or OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone Phone support options and availability vary by printer country region and language This section contains the following topics e Before you call e Phone support period e Support phone numbers e After the phone sup
185. our dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing e The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems 106 Chapter 10 Solve a problem ENWW Fax tones are recorded on my answering machine e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer click here to go online for more information If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the printer are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine e Set your answering machine to a low number of rings and the printer to answer in the maximum n
186. p cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales Remarque le num ro REN Ringer Equivalence Number attribu chaque ET appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registrat
187. p noH A ni 166 Appendix C Errors Windows nennen nen nne nennen en nnn seen nne sen nnsa sinet sse nn sente nnns enirn nennen 168 LOW OD NON 168 Mery low Ont IDK reete eles dde di det e ee et tet tie us 169 Ink cartridge problem 25 dune rh eoe a t tee dat Antennes nan NE dene tx ada cs agere etia 169 Paper size mismatch eere cade ed ice tene tdeo ose Aa 170 Ink cartridge carriage stalled iiti diia e pee te e te reap hee del 170 Paper jam or tray probl me eed e eene epe exu reed ede dep een dar A eh Rau Te duda 170 Out Of Papen EE 170 Document failed to print ts 2 1 atte icles n pea Weder tiat e etat add 170 Printer a 171 Door OEA A cea Died rene 171 Ink cartridge fallure 5 acts td RR reete ir s 171 Printer supply upgrade problem sise 171 Counterfeit Cartridge Advisory sise 171 Use SETUP cartridges iet ada 171 Do not use SETUP cartridges tenente neci it e ct dde Por ep ord Shed 172 Incompatible ink cartridges see 172 Problem with Printer Preparation sise 172 Paper OO Md idem ded MIU UE 172 Ink cartridge incorrectly installed su 172 Problem with SETUP cartridges e nee ie eene EE Re teer ker ree e ERI Enn dd 172 Problem With printhead cioe eee na debe e rte te tote eo aha tot b e e t t a ea da 173 Incompatible HP Instant Ink Cartridge su 173 Used HP Instant Ink Cartridge onde deti eee ere er ep ee en Ene ege ten aed 173 Please Connect Printer to HP Connected cccceceeceeeeeeee
188. p menu and select the appropriate paper type and quality To print a black and white document using only black ink choose the Paper Type Quality from the pop up menu Then click the Color Options disclosure triangle and choose Grayscale from the Color pop up menu and select Black Print Cartridge Only Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased Original HP ink cartridges go to www hp com go anticounterfeit Ink level warnings and indicators provide estimates for planning purposes only Ex NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Tips for print success 31 Print with AirPrint Printing using Apple s AirPrint is supported for iOS 4 2 and Mac OS X 10 7 or later Use AirPrint to print wirelessly to the printer from an iPad OS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following mobile applications e Mail e Photos e Safari e Supported third party applications for example Evernote To use AirPrint ensure th
189. per into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails If the alignment process fails repeatedly you may need to clean the printhead or you might have a defective sensor To clean the printhead see Maintain the printhead and ink cartridges If cleaning the printhead does not solve the problem contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click All HP Contacts for information on calling for technical support Paper feed problems ENWW Paper is not picked up from a tray o Make sure paper is loaded in the tray For more information see Load paper Fan the paper before loading o Make sure the paper width guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper guides are snug but not tight against the stack o Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray o Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray o Make sure paper in the tray is not curled Uncurl paper by bending it in the
190. port period Before you call Call HP support while you are in front of the printer and a computer it is connected to Be prepared to provide the following information ENWW HP support 83 e Model number e Serial number located on the back or bottom of the printer e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before o Can you re create it o Did you add any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm or moving the printer If you need to call HP it is often useful to print the printer status report before calling Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Support phone numbers For the most current HP list of telephone support numbers and call costs information see www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Get help fro
191. print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray Ex NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required 6 Print and evaluate a print quality report To print this report see Print quality report Use this document to help resolve print quality issues Click here to go online for more information At this time this website might not be available in all languages Solve copy problems x TIP Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages Copies are blank or faded e The contrast setting might be set too light From the printer control panel display touch Copy touch Copy Settings touch Lighter Darker and then use the arrows to create darker copies e The qu
192. printer IP address To check the IP address of the printer obtain the IP address by printing a network configuration page From the printer control panel display touch Setup touch Reports and then touch Network Configuration Report Ping the printer using the IP address from the command prompt Windows or from Network Utility OS X Es NOTE OS X Lion and OS X Mountain Lion Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk OS X Mavericks Open Finder hold down the Option key and choose System Information from the Apple menu Choose Window gt Network Utility 80 Chapter 9 Printer management tools ENWW For example if the IP address is 123 123 123 123 type the following at the command prompt Windows C ping 123 123 123 123 Or In Network Utility OS X click the Ping tab type the 123 123 123 123 in the box and then click Ping If a reply appears the IP address is correct If a time out response appears the IP address is incorrect X TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems ENWW Embedded web server 81 10 Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and these s
193. printer software HP Utility OS X or the embedded web server EWS For more information about these tools see Printer management tools To change settings for a function The Home screen of the control panel display shows the available functions for the printer ENWW Use the printer control panel 7 1 From the control panel display touch and slide your finger across the screen and then touch the icon to select the desired function 2 After selecting a function touch and scroll through the available settings and then touch the setting you want to change 3 Follow the prompts on the control panel display to change the settings ET NOTE Touch a Home to return to the Home screen To change the printer settings To change the printer settings or print reports use the options available on the Setup Menu screen 1 From the printer control panel display touch Setup 2 Touch and scroll through the screens 3 Touch the screen items to select screens or options E NOTE Touch gy Home to return to the Home screen Paper basics The printer is designed to work well with most types of office paper It is best to test a variety of print paper types before buying large quantities Use HP paper for optimum print quality Visit the HP website at www hp com for more information about HP paper HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are
194. printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with computer DSL ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 162 Appendix B Additional fax setup ENWW 3 DSL ADSL filter 4 Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL ADSL modem 6 Computer 74 Answering machine 8 Telephone optional Ex NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 14 Example of a parallel splitter E To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL ADSL filter from your DSL ADSL provider ET NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service need to be connected to additional DSL ADSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter
195. r control panel display touch Setup Touch Printer Maintenance Touch Restore Touch Restore Settings Select which function you would like to restore to the original factory settings e Copy e Scan e Fax e Photo e Network e Web Services e Printer Setup Touch Restore A message appears stating that the settings will be restored Touch Yes Clear the print carriage 123 To restore the printer to the original factory defaults 1 From the printer control panel touch Setup 2 Touch Printer Maintenance 3 Touch Restore 4 Touch Restore Factory Defaults A message appears stating that the factory defaults will be restored 5 A message appears stating that the network defaults have been restored Touch Restore To restore the printer to the original network settings 1 From the printer control panel touch Setup 2 Touch Network Setup 3 Touch Restore Network Settings 4 A message appears stating that the network defaults will be restored Touch Yes 5 Print the network configuration page and verify that the network settings have been reset For more information see Network configuration page ET NOTE Previously configured wireless settings are removed when you reset the printer network settings x TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Windows Run the HP Print and Scan Doctor to d
196. r of fax numbers you can block varies by model NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocking does not appear in the Preferences menu Ez NOTE If no phone numbers are added in the Caller ID list it is assumed that you are not subscribed to a Caller ID service 48 Chapter5 Fax ENWW You can block specific fax numbers by adding them to the junk fax list unblock these numbers by removing them from the junk fax list and print a list of blocked junk fax numbers To add a number to the junk fax list From the printer control panel display touch Setup Touch Fax Setup Touch Preferences Touch Junk Fax Blocking Touch Plus Sign oa PF ND Do one of the following e To select a fax number to block from the call history list touch amp amp Call history e Manually enter a fax number to block and touch Add E NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different To remove numbers from the junk fax list If you no longer want to block a fax number you can remove it from the junk fax list 1 From the printer control panel display touch Setup 2 Touch Fax Setup 3 Touch Preferences 4 Touch Junk Fax Blocking 5 Touch the number you want to remove and then touch Remove To print a
197. r to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off E NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone e Ifyou are using a PBX phone system dial the number for an outside line before dialing the fax number e Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a longer 2 wire phone cord from your local electronics store and extend it
198. ral Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded web server 2 802 3 Wired Shows information about the active Ethernet network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 3 802 11 Wireless Shows information about your wireless network connection such as the host name IP address subnet mask default gateway and server It also indicates the network name SSID the relative signal strengths and the channels being used You can check the network list to view if your own network signal strength is good and change the wireless communication setup using Wireless Setup Wizard For more information see Change the connection type ENWW Understand printer reports 87 4 HP wireless direct Shows information about your HP wireless direct connection such as the network name SSID IP address subnet mask default gateway and server 5 Miscellaneous Shows information about more advanced network settings e Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port e LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on vario
199. ray 125 Tobnizh Auis dupiim unga Ir carios leve 000 mo latet Ce strates mip Pcia ink Wrepis mas wary Test Pattern 1 i iron rect a nest siraigid and correciod align the printheads Test Pattern 2 you suem thin uhi bres nores any of hu colored loci clean the pontfsada Teat Pattern 3 V yen sare cherie lera cer Pli pra relate Eha nentes aee pi alien prin If defects are seen on the page follow the steps below 1 If the Print Quality report shows faded partial streaked or missing color bars or patterns check for depleted ink cartridges and replace the ink cartridge that corresponds to the defective color ENWW Understand printer reports 89 bar or color pattern If there is no depleted ink cartridge remove and reinstall all ink cartridges to make sure they are properly installed Do not remove the depleted cartridge until you have a new ink cartridge available to replace For information about how to install new cartridges see Replace the ink cartridges 2 Ifthe lines in Test Pattern 1 are not straight and connected align the printer For more information see Maintain the printhead and ink cartridges 3 If you see white lines across any of the color blocks in Test Pattern 2 clean the printhead For more information see Maintain the printhead and ink cartridges 4 If you see white or dark lines where the arrows are pointing in Test Pattern 3 align the printhead For more information see Maintain t
200. riginals by loading them on the scanner glass Ey NOTE Many of the special features do not work correctly if the scanner glass and lid backing are not clean For more information see Maintain the printer ET NOTE Remove all originals from the document feeder tray before lifting the lid on the printer To load an original on the scanner glass 1 Lift the scanner lid 16 Chapter2 Get started ENWW 2 Load your original print side down as shown in the following illustration x TIP For more help on loading an original refer to the engraved guides along the edge of the scanner glass 3 Close the lid Load an original in the document feeder You can copy scan or fax a document by placing it in the document feeder The document feeder tray holds a maximum of 35 sheets of plain A4 Letter or legal size paper Z CAUTION Do not load photos in the document feeder this might cause damage to your photos Use only paper that is supported by the document feeder For more information see Tips for selecting and using paper EZ NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the document feeder For those features to work load your originals on the scanner glass To load an original in the document feeder 1 Load your original print side up into the document feeder a Ifyou are loading an original printed in portrait orientation place t
201. rm If the printer loses power when fax forwarding is set up it saves the fax forwarding setting and phone number When the power is restored to the printer the fax forwarding setting is still On Ex NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a Legal size fax and Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 2 3 4 From the printer control panel display touch Setup Touch Fax Setup Touch Preferences Touch Automatic Reduction to turn on or off Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not receive faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not received The maximum numbe
202. roduct from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Table of contents 4 OW GO 12 sss E n ne rss 1 2 Get stared racs A A A AAA ALE AI ts 2 ACCOSSIDIM EE T A AA ese AAA 2 HP EcoSolutions HP and the Environment sis 3 Manage POWeT coL da 3 Optimize Printing Supplies ss 3 Understand the printer parts sise 4 PRONUEVIQW dai did dea 4 Printing SUpplieS area ice d A ERREUR AA Ae 5 Back WCW 258 ec cni a dad 5 Use the printer control panel seen 6 Overview of buttons and lights sse een nene nennen nnn nnns 6 Control panel display icons oooncoicccccncccconcccccnconcccnonnnnnonnnononnnnnnnnnnnncnnnnnnnnnn rerrnmrr nn nn nnne 6 Change printer settings 2 acercan citet einen dee a ne asset 7 Paper basics eio diete EN e deno tet tii udo HT ES 8 Recommended papers for printing sse 8 Order HP paper supplies ioi petiere elei e a aeta pete anb 10 Tips for selecting and using paper cocoocococcoccocccnccnn
203. rom the computer connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list of wireless networks shown such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network If the printer has been installed and connected to your computer with a USB cable follow the steps below to install the printer software using the HP HP wireless direct connection a Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder of your printer b Click Printer Setup amp Software and then select Connect a new printer c When the Connection Options software screen appears select Wireless Select your HP printer software from the list of detected printers d Follow the on screen instructi
204. rtridges For more information see Replace the ink cartridges Incompatible ink cartridges The ink cartridge is not compatible with your printer Solution Remove this cartridge immediately and replace with a compatible ink cartridge For information about how to install new cartridges see Replace the ink cartridges Problem with Printer Preparation The printer clock has failed and ink preparation may not be complete The estimated Ink Level gauge might be inaccurate Solution Check the print quality of your print job If it is not satisfactory running the printhead cleaning procedure from the toolbox might improve it Paper too short The paper loaded is shorter than the minimum requirement Paper that meets the printer requirements must be loaded For more information see Recommended papers for printing and Load paper Ink cartridge incorrectly installed The ink cartridge indicated in the message is not installed correctly Make sure all of the ink cartridges are properly installed 1 Make sure the printer is turned on 2 Open the ink cartridge access door E NOTE Wait until the print carriage stops moving before proceeding 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 5 Close the ink cartridge access door Problem with SETUP cartridges There is a problem with
205. s 60 to 105 g m 16 to 28 Ib Up to 35 ENWW Specifications 125 Paper size and weights For the list of supported paper sizes see the HP printer software Plain paper 60 to 105 g m 16 to 28 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards Up to 200 g m 110 Ib index maximum Photo paper 250 g m 66 Ib Print specifications Print speeds vary according to the complexity of the document and printer model Method drop on demand thermal officejet Language PCL3 GUI Print resolution Draft mode e Color Input Black Render 300x300dpi e Output Black Color Automatic Normal mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Plain Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Photo Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Max DPI mode e Color Input Black Render 1200x1200dpi e Output Automatic Black Color 4800x1200 optimized dpi Photo Paper Color To print in maximum dpi mode see Print using the maximum dpi Set minimum margins The document margins must match or exceed these margin settings in portrait orientation 0 20 Ha ella b a IP La la 0 0 o o 126 Appendix A Technical information ENWW Media 1 Left margin 2 Right margin 3 Top margin 4 Bottom margin U S Letter 3 mm 0 12 inch 3 mm 0 12 inch 3mm 0 12 inch 3 mm 0 1
206. s at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Figure B 4 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ex NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office N Do one of the following 150 Appendix B Additional fax setup ENWW e lfyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port e lfyou have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it 3 Now you need to decide how you want the printer to an
207. s been certified by the manufacturer in accordance with Directive 1932 5 EC annex II for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting 132 Appendix A Technical information ENWW Notice to users of the German telephone network Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht Schlie en Sie den TAE N Telefonstecker der im Lieferumfang des HP AlLin One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endgeraten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 European Uni
208. s special phone cord is different from the phone cords you might already have in your home or office Set up faxing parallel phone systems 161 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EZ NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the
209. sed in the HP software have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper width guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility information for Mac OS X visit the Apple website at www apple com accessibility 2 Chapter 2 Get started ENWW HP EcoSolutions HP and the Environment Hewlett Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly at home or in the office For more detailed information about environmental guidelines that HP follows during the manufacturing process see Environmental product stewardship program For more information about HP s environmental initiatives visit www hp com ecosolutions e Manage Power e Optimize Printing Supplies Manage Power To conserve electricity the printer comes with the following features Sleep mode Power usage is reduced while in Sleep mode The printer goes into low power mode after 5 minutes of inactivity To change
210. sing the printer control panel 1 From the printer control panel display touch Setup 2 Touch Printer Maintenance 3 Touch Update the Printer To enable the printer to automatically check for updates Ez NOTE The default setting of Auto Update is On 18 Chapter 2 Get started ENWW From the printer control panel display touch D HP ePrint Touch OK 3 Touch Settings and then touch Update the Printer Touch Auto Update and then touch On To update the printer using the embedded web server 1 Open the EWS For more information see Embedded web server 2 Click the Tools tab 3 In the Printer Updates section click Firmware Updates and then follow the on screen instructions SX NOTE Ifa printer update is available the printer downloads and installs the update and then restarts Ex NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the details contact your network administrator or the person who set up the network Open the HP printer software Windows After installing the HP printer software depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Wi
211. swer calls automatically or manually e If you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section EZ NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone ENWW number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want
212. t error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction Ey NOTE If the reports are not legible you can check the estimated ink levels from the control panel or the HP software For more information see Check the estimated ink levels NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until the print quality becomes unacceptable E NOTE Ensure that the printheads and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges This section contains the following topics e Print fax confirmation reports e Print fax error reports e Print and view the fax log e Clear the fax log e Print the details of the last fax transaction e Print a Caller ID Report e View the Call History 58 Chapter5 Fax ENWW Print fax confirmation reports You can print a confirmation r
213. t on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer 77 NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 156 Appendix B Additional fax setup ENWW 5 If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Now you need to decide how you want the printer to answer calls automatically or manually e f you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer
214. t the OCR optical character recognition program has been installed Depending on your operating system do one of the following o Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities Select Printer Setup amp Software Click Add more software click Customize Software Selections and make sure the OCR option is selected o Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities Select Printer Setup 8 Software Click Add more software click Customize Software Selections and make sure the OCR option is selected o Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP select your printer name and then select Printer Setup amp Software Click Add more software click Customize Software Selections and make sure the OCR option is selected When you scan the original make sure that you select a document type in the software that creates editable text If text is classified as a graphic it is not converted to text If you are using a separate OCR program the OCR program might be linked to a word processing program that does not perform OCR tasks For more information see the documentation provided with the OCR program 96 Chapter 10 Solve a problem ENWW Make sure you have selected an OCR language that corresponds to the lan
215. tacts PF ND ouo 9 From the printer control panel display touch Fax Touch Send Now Touch E Phone book Touch Lj Phone Book Contact Touch 7j Edit to edit a contact Touch the phone book contact that you want to edit Touch Name and then edit the name of the Phone Book contact and then touch Done Touch Fax Number and edit the fax number for the phone book contact and then touch Done Es NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Touch Done Set up and change group phone book contacts You can store groups of fax numbers as group phone book contacts To set up group phone book contacts Ez NOTE Before you can create a group phone book contact you must have already created at least one phone book contact 4 2 3 4 8 From the printer control panel display touch Fax Touch Send Now Touch E Phone book Touch a Group Phone Book Contact Touch sf Plus Sign to add a group Touch Name and then type the name of the group and then touch Done Touch Number of Members select the phone book contacts you want to include in this group and then touch Select Touch Create To change group phone book contacts 52 1 2 3 4 From the printer control panel display touch Fax Touch Send Now Touch E Phone book Tou
216. te e Margin Shift e Enhancements e Save Current Settings e Restore Settings Scan You can scan documents photos and other paper types and send them to a variety of destinations such as a computer or an email recipient ENWW Copy 33 When scanning documents with the HP printer software you can scan to a format that can be searched and edited When scanning a borderless original use the scanner glass and not the document feeder Ez NOTE Some scan functions are only available after you have installed the HP printer software xy TIP If you have problems scanning documents see Solve scan problems Scan to a computer Scan to a memory device Scan to Email Scan using Webscan Scanning documents as editable text Scan to a computer Before scanning to a computer make sure you have already installed the HP recommended printer software The printer and computer must be connected and turned on In addition on Windows computers the printer software must be running prior to scanning You can use the HP printer software to scan documents into editable text For more information see Scanning documents as editable text To enable the scan to a computer feature Windows The scan to a computer feature is enabled by default from the factory Follow these instructions if the feature has been disabled and you wish to enable it again either using an Ethernet cable or wireless connection 1 Open th
217. ternet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 15 Example of a parallel splitter e 164 Appendix B Additional fax setup ENWW e f your computer has two phone ports set up the printer as follows Figure B 16 Back view of the printer y 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of
218. than a pre determined size To determine if your email server has a maximum file size limit see the documentation provided by your email service provider If the email server does have such a limit change the maximum email attachment size for the outgoing email profile to a value smaller than that of the email server For online troubleshooting and to learn more about how to solve scan issues Click here to go online for more information At this time this website might not be available in all languages Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test fails if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing If the test fails review the report for information on how to fix any problems found Learn more information about running fax test click here to go online for more information If you are having problems faxing click here for online troubleshooting to resolve the problem At this time this website might not be available in all languages For further assistance visit the HP online support site www hp com support The fax test failed The display alwa
219. the Instant Ink status See the printer control panel for instructions on connecting Output tray closed Open the output tray to continue printing Paper Jam in Automatic Document Feeder Clear a paper jam in the document feeder For more information see Clear paper jams HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature The ink cartridge must be replaced in this printer For information about how to install a new ink cartridge see Replace the ink cartridges ENWW Problem with printhead 173 Index A accessibility 2 accessories printer status report 85 acoustic emissions 128 ADSL fax setup with parallel phone systems 147 after the support period 84 align printhead 115 answer ring pattern change 55 parallel phone systems 149 answering machine fax tones recorded 107 set up with fax parallel phone Systems 159 set up with fax and modem 160 automatic fax reduction 48 B backup fax 46 baud rate 56 black and white pages fax 41 blank pages troubleshoot copy 94 blocked fax numbers setup 48 both sides print on 27 broadcast faxing send 44 buttons control panel 6 C carriage clear carriage jams 123 cartridges 69 clean document feeder 113 exterior 113 printhead 115 scanner glass 112 clear fax logs 60 174 Index colored text and OCR 38 comp
220. the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to http www hp com recycle Power consumption ENWW Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products Environmental product stewardship program 139 ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Battery disposal in the Taiwan 1 Bub G9 Please recycle waste batteries Battery notice for Brazil A bateria deste equipamento n o foi projetada para ser removida pelo cliente California Perchlorate Material Notice California Perchlorate Material Notice Perchlorate material special handling may apply See http www disc ca gov hazardouswaste perchlorate
221. the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message 54 Chapter5 Fax ENWW To set the number of rings before answering From the printer control panel display touch Setup Touch Fax Setup and then touch Preferences 1 2 3 Touch Rings to Answer 4 Touch the number of rings 5 Touch Done to accept the setting Change the answer ring pattern for distinctive ring s Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the printer to answer
222. the printer driver to a draft setting The draft setting uses less ink e Do not clean the printhead unnecessarily Doing so wastes ink and shortens the life of the cartridges Understand the printer parts This section contains the following topics e Front view e Printing supplies area e Back view Front view 1 Document feeder 2 Scanner glass 3 Front universal serial bus USB port 4 Power button 5 Output tray 6 Input tray 7 Output tray extender 8 Control panel display 9 Control panel 10 Document feeder tray 11 Document feeder paper width guides 4 Chapter 2 Get started ENWW Printing supplies area 1 Printhead 2 Ink cartridges Ex NOTE Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead damage Avoid removing supplies for extended periods of time Do not turn the printer off when a cartridge is missing Back view 1 Rear universal serial bus USB port 2 Ethernet network port 3 Fax port 2 EXT 4 Fax port 1 LINE 5 Power input ENWW Understand the printer parts 5 6 Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel display icons e Change printer settings Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features 0 0 e
223. tilled water then squeeze any excess liquid from the cloth 114 Chapter 10 Solve a problem ENWW 4 5 Use the damp cloth to wipe any residue off the rollers or separator pad Ey NOTE If the residue does not come off using distilled water try using isopropyl rubbing alcohol Close the cover of the document feeder Maintain the printhead and ink cartridges If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues For more information see Print quality report Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges Clean the printhead if your printed output is streaked or has any incorrect or missing colors There are three stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete all stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support For more information see HP support Align the printer when the printer status page shows streaking or white lines through any of the blocks
224. triction of hazardous substance India 138 Appendix A Technical information ENWW e EPEAT e China SEPA Ecolabel User Information Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and
225. uch D HP ePrint and then touch Web Services Settings 2 Touch Remove Web Services ENWW Remove Web Services 65 7 Work with ink cartridges This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Order ink cartridges Store printing supplies Anonymous usage information storage Ink cartridge warranty information Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation For the first time installation follow the instructions in the setup poster provided with the printer When you turn the printer off always use the 1 Power button This allows the printer to cap the printhead and protect it from damage For more information see Turn the printer off Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing the Power button Wait until al
226. uch Send Now If the original is loaded on the scanner glass touch Use Glass E NOTE If you select Use Glass the printer follows the method for sending a standard fax For more information on sending a standard fax see Send a standard fax 6 Enter the fax number by using the keypad touch E Phone book to select a phone book contact or to select a previously dialed or received number 7 Touch Black The printer scans the originals into memory and sends the fax when the receiving fax machine is available Send a fax to multiple recipients You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients 44 Chapter5 Fax ENWW To send a fax to multiple recipients using group phone book 1 Load your original print side down on the scanner glass or print side up in the document feeder For additional information see Load an original on the scanner glass or Load an original in the document feeder From the printer control panel display touch Fax Touch Send Now If the original is loaded on the scanner glass touch Use Glass Touch E Phone book o a F N Touch ga Group Phone Book Contact N Touch the name of the group phone book contact 8 Touch Send Fax If the printer detects an original loaded in the document feeder it sends the document to each number in the Group Phone Book contact TIP If the recipient rep
227. uct approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEG TIXXX The digits represented by are the REN without a decimal point e g 00 is a REN of 0 0 If this equipment causes harm to the telephone network the telophone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t the telephone company will notify the customer as soon as possible Also you will be advised d your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact the manufacturer or look elsewhere in this manual for repair or warranty information If the equipment is causing harm io the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission service Commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of t
228. uggestions did not solve your problem try using one of the support services listed in HP support to obtain assistance This section contains the following topics HP support Get help from the printer control panel Understand printer reports Solve printer problems Solve printing problems Solve copy problems Solve scan problems Solve fax problems Solve problems using Web Services Solve network problems Maintain the printer Clear paper jams Clear the print carriage Restore defaults and settings HP support Register printer Support process Obtain electronic support HP support by phone Register printer By taking just a few quick minutes to register you can enjoy quicker service more efficient support and product support alerts If you did not register your printer while installing the software you can register now at http www register hp com Support process If you have a problem follow these steps 82 Chapter 10 Solve a problem ENWW 1 Check the documentation that came with the printer 2 Visit the HP online support website at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and driver updates for the printer e X Valuable troublesho
229. umber of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my printer is not long enough If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories o TIP If you have a 2 wire phone adaptor you may use it with a 4 wire phone cord to exend the length To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect to the port labeled 1 LINE on the back of the printer 2 Connect another phone cord and the open port on the coupler and to the telephone wall jack The computer cannot receive faxes HP Digital Fax e The computer selected to receive faxes is turned off Make sure the computer selected to receive faxes is switched on at all times e Different computers are configured for setup and receiving faxes and one of them may be switched off If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times e HP Digital Fax is not acti
230. upport 83 phone support period period for support 84 phone fax from receive 46 send 43 Photo button 7 photos insert USB flash drive 18 power troubleshoot 90 power input locating 5 print diagnostic page 88 double sided 27 fax logs 60 fax reports 58 faxes 47 last fax details 60 printer status report 85 troubleshoot 90 Print brochures print 22 print quality clean page smear 115 print quality report 88 printer control panel locating 4 network settings 73 send faxes 42 printer software Windows about 78 opening 19 78 printer status report information on 85 print 85 printhead 115 clean 115 printhead align 115 pulse dialing 55 Q quality troubleshoot copy 94 scan 97 R radio interference regulatory information 136 rear access panel illustration 5 receive faxes auto answer mode 54 automatically 45 blocking numbers 48 forwarding 47 manually 46 rings to answer 54 troubleshoot 103 105 recycle ink cartridges 139 redial options setting 56 reduce fax 48 regulatory information 128 136 regulatory model number 129 replace ink cartridges 67 ENWW reports confirmation fax 59 diagnostic 88 error fax 59 fax test failed 99 web access 90 wireless test 90 reprint faxes from memory 47 rings to answer 54 S save faxes in memory 46 scan from Webscan 37 OCR 38 quality 97 Scan screen 7 scan specifications 127 slow 96 troubleshoot 95 Scan screen 7 scanner glass clean 112 load originals 16 loc
231. upports SNMPv1 protocol on IP networks e WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as a WINS server IP address has been specified e IPP Internet Printing Protocol IPP is a standard network protocol for remote printing Unlike other remote IP based protocols IPP supports access control authentication and encryption allowing for more secure printing e Proxy Settings Shows information about proxy address port and the status of authentication You can change the proxy settings from EWS To change the proxy settings click Network from EWS click Proxy Settings and select the appropriate options Print quality report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly 88 Chapter 10 Solve a problem ENWW To print a print quality report 1 From the printer control panel touch Setup 2 Touch Reports 3 Touch Print Quality Report HP Officejet mee e C f Print Quality Diagnostic Printer Information Peexhuet modal purer BATRA Proud miel reoarribsec THOU 10055 Serene ID 21205 Fear Version PNLZCA TA Pages piniad T
232. us TCP IP systems Ex NOTE The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system documentation for information about configuring these systems e Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used e SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars e Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print services to prevent access through those services Ey NOTE For more information about WS Discovery and WSD Print visit www microsoft com e SNMP Simple Network Management Protocol SNMP is used by network management applications for device management The printer s
233. uter modem shared with fax parallel phone systems 152 shared with fax and answering machine parallel phone systems 160 shared with fax and voice line parallel phone systems 155 shared with fax and voice mail parallel phone systems 164 confirmation reports fax 59 connectors locating 5 control panel buttons 6 lights 6 status icons 6 Copy 6 copy quality 94 specifications 127 troubleshoot 94 correct port test fax 100 customer support electronic 83 D diagnostic page 88 dial tone test failure 101 dial type setting 55 dial up modem shared with fax parallel phone systems 152 shared with fax and answering machine parallel phone systems 160 shared with fax and voice line parallel phone systems 155 shared with fax and voice mail parallel phone systems 164 distinctive ringing change 55 parallel phone systems 149 document feeder clean 113 feeding problems troubleshoot 113 load originals 17 double sided printing 27 DSL fax setup with parallel phone systems 147 E ECM See error correction mode edit text in OCR program 38 embedded web server about 78 opening 79 troubleshoot cannot be opened 80 Webscan 37 environmental specifications 125 environmental sustainability program 138 error correction mode 45 error reports fax 59 EWS See embedded web server F fax answer mode 54 answering machine and modem shared with parallel phone systems 160 answering machine troubleshoot 107
234. vated or the computer is not configured to receive faxes Activate HP Digital Fax and make sure the computer is configured to receive faxes ENWW Solve fax problems 107 Solve problems using Web Services If you are having problems using Web Services such as HP ePrint and HP Printables check the following e Make sure the printer is connected to the Internet using an Ethernet or wireless connection Ex NOTE You cannot use these web features if the printer is connected using a USB cable e Make sure the latest product updates have been installed on the printer For more information see Update the printer e Make sure Web Services is enabled on the printer For more information see Set up Web Services e Make sure the network hub switch or router is turned on and working correctly e Ifyou are connecting the printer using an Ethernet cable make sure you are not using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see General network troubleshooting e f you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Unable to connect the printer wirelessly e Ifyou are using HP ePrint check the following o Make sure the printer s email address is correct o Make sure that the printer s email address is the only address listed
235. ve scan problems 95 Scan takes too long e Scanning with higher scan resolution takes longer and results in larger file sizes Lower the resolution to scan more quickly e l fyousenta print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Part of the document did not scan or text is missing e Check the original o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass or Load an original in the document feeder o If you scanned the document from the document feeder try scanning the document directly from the scanner glass For more information see Load an original on the scanner glass o Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original e Check the settings o Make sure that the paper size loaded in the input tray is large enough for the original that you are scanning o If you are using the HP printer software the default settings in the printer software might be set to automatically perform a specific task other than the one that you are attempting See the on screen Help for the printer software for instructions about changing the properties Text cannot be edited e Make sure tha
236. vices HP ePrint e HPePrintis a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on HP Connected www hpconnected com you can sign in to view your HP ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint HP Printables e HP Printables allow you to easily locate and print preformatted web content directly from your printer You can also scan and store your documents digitally on the Web HP Printables provide a wide range of content from store coupons to family activities news travel sports cooking photos and many more You can even view and print your online images from popular photo sites Certain HP Printables also allow you to schedule the delivery of app content to your printer Preformatted content designed specifically for your printer means no cut off text and pictures and no extra pages with only one line of text On some printers you can also choose paper and print quality settings on the print preview screen Set up Web Services Before you set up Web Services make sure your print
237. w hp com support for information and utilities that can help you correct many common printer problems Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages Ensure the following If using a wireless connection make sure the Wireless light is on For more information see Turn on or off the wireless capability of the printer If using an Ethernet connection be sure to connect the Ethernet cable when prompted to do so during the software installation and check that the Link light near the connector on the back of the printer gets turned on All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is turned on Windows All applications including virus protection programs spyware protection programs and firewalls are closed or temporarily disabled Unable to connect the printer wirelessly Make sure you have already set up the printer wireless capabilities by completing the wireless connection setup For more information about the wireless connection setup see Set up the printer for wireless communication ET NOTE If your printer supports Ethernet networking make sure that an Ethernet cable is not connected to the printer Connecting an Ethernet cable turns off the printer wireless capability ENWW Solve net
238. wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again o If the Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem o If the Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack 102 Chapter 10 Solve a problem ENWW e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Lin
239. work problems 109 Table 10 1 Understand the behaviors of the Wireless 802 11 light on the printer Light description Light pattern Explanation The Wireless light is off The wireless capability of the printer is turned off The Wireless light is on but blinking The wireless capability of the printer is turned on and the printer is not connected to a network The wireless capability of the printer is turned on and the printer is connected to a network Try the following steps to connect the printer wirelessly 1 Make sure the Wireless 802 11 light is turned on If the blue wireless light on the printer control panel is not lit the wireless capability of the printer might be turned off To turn on the wireless capability of the printer a Touch 4 the Wireless button from the printer control panel and then touch Settings b Touch Wireless Settings c Slide the button to turn on the printer wireless capability 110 Chapter 10 Solve a problem ENWW ENWW If the blue wireless light is blinking it means the printer is not connected to a network Run the Wireless Setup Wizard from the printer control panel display to set up wireless communication For more information see Set up the printer on your wireless network Make sure the computer is connected to the wireless network If you cannot connect the computer to the network there might be a hardware issue with the router or computer Verify that t
240. y region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system e f you do not see your country region listed in the table you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack Ey NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region e f your country region is listed in the table you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer NOTE Ifyou have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table B 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Lat
241. y handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inches 10 x 15 cm 4 x 6 inches 13 x 18 cm 5 x 7 inches and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in glossy finish in several sizes including A4 8 5 x 11 inches and 10 x 15 cm 4 x 6 inches It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable lab quality photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share Business documents ENWW HP Premium Presentation Paper 120g Matte This paper is a heavy two sided matte paper perfect for presentation proposals reports and newsletters It is heavyweight for an impressive look
242. you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer click here to go online for more information o Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receive a fax o Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering o Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem o Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again 77 NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check e Ifthe printer shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use
243. ys shows Phone Off Hook The printer is having problems sending and receiving faxes The printer cannot receive faxes but can send faxes The printer cannot send faxes but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough 98 Chapter 10 Solve a problem ENWW e The computer cannot receive faxes HP Digital Fax The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try The Fax Hardware Test failed e Turn the printer off by pressing the Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section e Tryto send or receive a test fax If you can send or receive a fax successfully there might not be a problem e f you are running the test from the Fax Setup Wizard Windows or HP Utility OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If it is busy wait unt
244. ze drop down list Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success EZ NOTE For maximum dpi resolution go to Paper Quality tab select Photo Paper from the Media drop down list and then click the Advanced button and select Yes from the Print in Max DPI drop down list If you want to print max DPI in grayscale select High Quality Grayscale from the Print in Grayscale drop down list Click OK to return to the Properties dialog box Click OK and then click Print or OK in the Print dialog box Ex NOTE After the printing is finished remove unused photo paper from the input tray Store the photo paper so it does not start to curl which could reduce the quality of your printout To print a photo from the computer OS X 1 2 3 Load paper in the tray For more information see Load paper From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details Ex NOTE The following options are available for your printer Locations for the options can vary from one application to another 24 Chapter 3 Print ENWW a Choose the appropriate paper size in the Paper Size pop up menu EZ NOTE If you change the Paper Size ensure that you have

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