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DELL PowerEdge R420

1. Disconnect the fan s power cable from the power cable connector on the system board or power distribution board as applicable Lift the fan out of the cooling fan bracket Figure 26 Removing and Installing a Cooling Fan 1 cooling fan 2 power cable connector 3 cooling fan bracket Installing A Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Remove the cooling shroud or power distribution board shroud as applicable 4 Facing the front of the system lower the fan into the cooling fan bracket K NOTE When aligned correctly the fan cable is on the left of the fan 5 Connect the fan s power cable to the power cable connector on the system board or power distribution board as applicable 6 Replace the cooling shroud or power distribution board shroud as applicable 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 61 Internal USB Memory Key O
2. 1 positive side of battery 2 securing tab Lift the battery out of the securing tabs at the negative side of the connector To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup to confirm that the battery is operating properly Enter the correct time and date in the System Setup Time and Date fields Exit the System Setup rd Drive Backplane system supports Four hard drive backplane Eight hard drive backplane Removing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform 4 5 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system
3. CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the memory module sockets Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it NOTE Retain removed memory module blank s for future use A CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the Es 14 memory module Align the memory module s edge connector with the alignment key of the memory module socket and insertthe memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Repeat step 4 through step 7 of this procedure to install the remaining memory modules Replace the cooling shroud Clo
4. CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove all hard drives Disconnect the SAS SATA SSD data signal and power cable s from the backplane Press the release tabs and slide the backplane upward Figure 42 Front View of the Four Hard Drive Backplane 1 hard drive connectors 4 2 SAS connector 3 power connector for optical drive Figure 43 Rear View of the Four Hard Drive Backplane 1 hard drive backplane 2 backplane signal connector 3 backplane power connector 83 84 Figure 44 Removing and Installing the Four Hard Drive Backplane 4 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 6 5 4 3 Figure 45 Cabling Diagram Four Hard Drive Backplane 1 system board 2 hard drive backplane 3 SAS cable connector 4 cable routing guide 5 signal cable connector Figure 46 Front View of the Eight Hard Drive Backplane 1 hard drive connectors 8 6 power cable connector 7 cable routing latch 8 power distribution board 9 cable retention latch 85 Figure 47 Rear View of the Eight Hard Drive Backplane 1 SAS B connector 2 SAS A connector 3 backplane power connector 4 backplane si
5. CPU lt number gt lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 Ifthe issue persists see Getting Help CPU lt number gt initialization error detected CPU lt number gt initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU lt number gt protocol error detected CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor
6. NOTE If two power supplies are used they must be of the same type and have the same maximum output power Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy When the Hot Spare feature is enabled a redundant power supply is switched to a sleep state The active power supply supports 100 of the load thus operating at higher efficiency The redundant power supply in the sleep state monitors output voltage of the active power supply If the output voltage of the active power supply drops the redundant power supply in the sleep state returns to an active output state The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state The power supply defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the IDRAC7 User s Guide underSoftware Systems Management Dell Remote Access Controllers at support dell com manuals Removing A Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your p
7. lt name gt component number lt number gt or location bay 121 Error Code Message Information AMP0302 AMP0303 ASR0000 ASR0001 ASR0002 ASR0003 122 Message Details Action Message The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help The system board lt name gt current is greater than the upper critical threshold LCD Message System board lt name gt current is outside of range Details Action Message Details Action Message Details Action Message Details Action Message Details Action System board lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the
8. 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly Error Code Message Information CPU0703 CPU0704 FANO0000 FANO001 FAN1201 Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help CPU lt number gt machine check error detected CPU lt number gt machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3
9. 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x8 1333 MT s 2R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s and avoid touching the components on the memory module DIMM Slot Population A1 A2 A3 A4 A5 A1 A2 A3 A1 A2 A3 A4 A1 A2 A3 A1 A2 A3 A4 A5 A6 DIMM Slot Population A1 B1 A1 A2 B1 B2 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 A4 B1 B2 B3 B4 A1 A2 A3 A4 A5 B1 B2 B3 B4 B5 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 45 1 2 3 4 5 46 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the
10. For information about the cable management arm see the system s rack documentation Open the system Disconnect all the power cables from the power supply to the system board hard drives and optical drive Remove the screw securing the power supply to the chassis slide and lift the power supply out of the chassis Figure 39 Removing and Installing a Non Redundant Power Supply 1 power supply 5 standoff 2 screw 6 SATA power cable 3 24 pin power cable 4 8 pin power cable Installing A Non Redundant Power Supply K NOTE A hot swappable non redundant power supply must be installed in Slot 1 of the power supply bay 1 2 3 4 5 6 80 Open the system Align the screw hole on the power supply with the standoff on the chassis Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drives and optical drive Close the system Connect the power cable to the power supply and plug the cable into a power outlet Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank Figure 40 Removing and Installing the Power Supply Blank 1 po
11. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane A CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed 50 1 Ifa hard drive blank is installed in the hard drive slot remove it Install a hard
12. Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available depending on the memory configuration of your system are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Processor Settings Screen Menu Item Logical Processor QPI Speed Alternate RTID Requestor Transaction ID Setting 24 Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate K NOTE The QPI speed option displays only when both the processors are
13. Systems Management Dell Remote Access Controllers at support dell com manuals Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure e If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system e For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the f
14. USB Ports Internal USB Port 26 Description Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller option is set to Enabled K NOTE This option is displayed only if an integrated RAID controller is installed on the system Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is setto On Menu Item Description Internal SD Card Enables or disables the system s internal SD card port By default Internal SD Card Port option Port is set to On K NOTE This option is displayed only if IDSDM is installed on the system board Internal SD Card If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is Redundancy written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror K NOTE This option is displayed only if IDSDM is installed on the system board Integrated Network Allows you to enable or disable the integrated network card 1 By default the Integrated Card 1 Network Card 1 option is set to Enabled OS Watchdog Timer Allows yo
15. any changes that you make are recorded but do not take effect until you restart the system System Setup Options 22 System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen K NOTE The options for System Setup change based on the system configuration E NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and
16. lt Enter gt Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals DRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system Press lt F2 gt during Power on Self test POST In the System Setup Main Menu page click DRAC Settings The i
17. ASSOMblY iio dia SEENEN eich Aere ted 88 Removing The Control Panel 88 installing The Control Panels cstt fas tive ad ad alin acacia 89 Removing The Control Panel Module 90 Installing The Control Panel Module 93 A A E Removing The VGA Module Installing The VGA Module ion ao iii Power Distribution Board Shroud ENEE 95 Removing The Power Distribution Board Sbroud EE 95 Installing The Power Distribution Board Shrougd EE 96 Power Distribution Board ege tee adel ainda ee Removing The Power Distribution Board Installing The Power Distribution Board System ET BEE Removing The System Board EEN installing LEE RT DE 4 Troubleshooting Your System ee 101 Safety First For You And Your System 101 Troubleshooting System Startup Falure EE 101 Troubleshooting External Connections ENEE 101 Troubleshooting The Video Subsvstem EE 101 Troubleshooting A USB Deviant sulebadbentasieaiauitchutiaveareettes 101 ASA 102 Troubleshooting A NIC Troubleshooting A Wet System Troubleshooting A Damaged System 103 Troubleshooting The System Batter 104 Troubleshooting Power Supplies 104 Troubleshooting Cooling Problems EEN 104 Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key 106 Troubleshooting An SD Cardin ad Eeer 106 Troubleshooting An Optical Drive ci ta Maa a ed datas 107 Troubleshooting A Tape Backup Un 107 Troubleshooting A Hard Drive 108 Troubleshooting A Storage Con
18. Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 Ifthe issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan lt number gt RPM is outside of range Check fan Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan redundancy is lost Check fans 125 Error Code HWC1001 HWC2003 HWC2005 MEM0000 MEMO0001 MEM0007 126 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected Storage lt name gt cable or interconnect failure Check connection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or rec
19. Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 28 Removing and Installing the Expansion Card from Expansion Card Riser 1 1 expansion card 2 expansion card latch 3 riser touch points 2 4 expansion card riser 1 Figure 29 Removing and Installing the Expansion Card from Expansion Card Riser 2 expansion card riser 2 expansion card riser touch points 2 expansion card latch expansion card expansion card holder oF WN Installing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform eo pP w troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the expansion card
20. If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation gt Memory mirror lost on lt ocation gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocation gt Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation SBE log disabled on lt ocation g
21. USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A Es CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable Enter the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system A CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the Es 106 System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system di
22. certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector CH Allows you to connect a VGA display to the system Item Indicator Button or Icon Description Connector a LCD menu buttons Allows you to navigate the control panel LCD menu o LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text K NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 7 USB connectors 2 ot Allows you to connec
23. drive in the hard drive carrier Press the release button on the front of the hard drive carrier and open the hard drive carrier handle Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane oP N Close the hard drive carrier handle to lock the hard drive in place Removing A Cabled Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the data power cable from the hard drive 5 Press the release tab on the hard drive carrier and slide the hard drive out of the hard drive bay A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 6 Inserta hard drive blank in the empty hard drive slot Figure 19 Removing and Installing a Cabled Hard Drive 1 hard drive 2 power data cable 3 release tab 4 hard drive carrier 51 Installing A Cabled Hard Drive A CAUTION M
24. drive slot Figure 17 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller 49 If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal 2 Press the release button to open the hard drive carrier release handle 3 Slide the hard drive carrier out until it is free of the hard drive slot A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Inserta hard drive blank in the empty hard drive slot Figure 18 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive 3 hard drive carrier handle Installing A Hot Swap Hard Drive CAUTION
25. electrical outlet and peripherals Open the system Remove the cooling shroud Locate the appropriate memory module socket s CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket A Figure 15 Removing and Installing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key Install memory module blanks in vacant memory module socket s to ensure proper system cooling Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules A A m P fa N Es WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
26. faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system 105 15 As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the 16 system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB Key A SD Em 4 em em Fw h gt CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key portis enabled from the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the
27. for power supply lt number gt is in a warning range Details System performance may be degraded Action Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures Message LCD Message Details Action Message LCD Message Details Action The temperature for power supply lt number gt is outside of the allowable range PSU lt number gt temperature outside of range Check PSU System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures An under voltage fault detected on power supply lt number gt An under voltage fault detected on PSU lt number gt Check power source This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Error Code Message Information PSU0035 PSU0036 PSU0037 PSU0076 PSU1201 PSU1204 PWR1004 Message LCD Message Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action An over voltage fault detected on power supply lt number gt Over voltage fault on PSU lt number gt Check PSU Check input po
28. management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that 21 mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup K NOTE Operating systems must be UEFl compatible to be installed from the UEFI boot mode DOS and 32 bit operating syste
29. o N em mm PSP So troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The power distribution board is present only in systems that support redundant power supplies If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the power supplies from the system Remove the PDB shroud Disconnect the power distribution cables from the system board Disconnect the fan cable Remove the two screws securing the power distribution board to the chassis and lift the board out of the chassis Figure 57 Removing and Installing the Power Distribution Board 97 1 screws 2 5 power distribution board 2 power supply cables to the system board 3 6 fan cable connector 3 power supply cable to the hard drive backplane 4 standoffs 2 Installing The Power Distribution Board A RS Fa CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi
30. outlet and peripherals Open the system Remove the control panel from the chassis Remove the screw s securing the control panel module to the chassis For a 3 5 inch cabled hard drive system a Remove the screw s securing the LED panel to the chassis b Remove the LED panel A CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 7 90 Remove all the cables connecting the control panel module to the chassis Figure 52 Removing and Installing the Control Panel Module 3 5 Inch Cabled Hard Drive System 1 control panel module 5 control panel 2 control panel module screws 2 6 LED panel screws 2 3 control panel module connector cable 7 LED panel 4 USB connector cable 91 92 Figure 53 Removing and Installing the Control Panel Module 3 5 Inch Hot Pluggable Hard Drive System 1 control panel module 2 screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel Figure 54 Removing and Installing the Control Panel Module 2 5 Inch Hard Drive System 1 control panel module 2 screws 2 3 control panel module connector cable 4 LCD connector cable 5 control panel Installing The Control Panel Module A CAUTION Many repairs may only be done by a certified service technician You should only perform an o 0 P Se troubleshooting and simple repairs as authorized in your product documentation or as dire
31. peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them A CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink SE Sp 9 is necessary to maintain proper thermal conditions Remove the heat sink heat sink blank and processor processor blank as applicable NOTE The procedure to remove the heat sink blank or processor blank is similar to removing a heat sink or processor Unpack the new processor Release the lever from the locked position by pushing down and out from under the tab Rotate the processor shield upward and out of the way Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket A CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily 10 11 12 into the socket With the release lever on the processor socket in the open position align the pin of the processor us
32. ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory frequency and so on Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information Screen Menu Item System Model Name System BIOS Version Description Displays the system model name Displays the BIOS version installed on the system 23 Menu Item System Service Tag System Manufacturer Description Displays the system Service Tag Displays the name of system manufacturer System Manufacturer Contact Information Displays the contact information of the system manufacturer Memory Settings Screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory Specifies whether system memory tests are run during system boot
33. rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft e Do not perform a cold startup below 5 C e Allow processor performance degrade e Non redundant power supplies are not supported e Non Dell qualified peripheral cards and or peripheral cards are not supported 119 120 System Messages LCD Messages K NOTE Applicable only if your system has an LCD display The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code is displayed on the LCD Record the code then see System Error Messages Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the Left and Right buttons to highlight an error number and press the Select button to v
34. screwdriver replace the screw at the bottom of the chassis that secures the VGA module to the chassis Replace the control panel Connect the VGA module cable to the VGA module A CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on 8 the connector is released before removal and insertion The locking tab must be engaged after insertion Connect the display module cables to the control panel board Close the system If applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Shroud Removing The Power Distribution Board Shroud 1 2 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the power distribution board shroud The system may get overheated which may result in loss of performance Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the power distribution b
35. DRAC Cycle system input power If problem persists call support 133 Error Code SEL1204 TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 134 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temp
36. DRAC Settings screen is displayed 34 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 2 Phillips screwdriver e 710 and T15 Torx screwdrivers e Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis Fit the free end of the bezel onto the system Secure the bezel with the keylock Figure 9 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 35 Removing The Front Bezel 1 2 3 4 Unlock the keylock at the left end of the bezel Lift the release latch next to the keylock Rotate the left end of the bezel away from the front panel Unhook the right end of the bezel and pull the bezel away from the system Opening And Closing The System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not
37. Dell PowerEdge R420 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2012 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden TM Trademarks used in this text Dell the Dell logo Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Ente
38. Figure 27 Replacing the Internal USB Key 1 USB memory key 2 USB memory key connector Expansion Cards And Expansion Card Risers E NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from 62 powering on and no BIOS POST message or F1 F2 pause is displayed Expansion Card Installation Guidelines Your system supports PCI Express Generation 2 and Generation 3 expansion cards E NOTE If you install a second processor you must upgrade expansion card riser 1 to optimize PCle slot 1 speed The following table provides the riser configurations for single and dual processor systems Table 3 Riser Configuration for Single and Dual Processor Systems Expansion Card Connectors Number of Processors Riser 1 isar PCIE_G2_X4 Di PCIE X1 One iDRAC_Enterprise ES S PCIE_G3_X16 PCIE_G3_X16 iDRAC_Enterprise E NOTE The expansion card risers listed in the above table cannot be interchanged between single and dual processor systems The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 4 Expansion Card Installation Priority Card Priority Card Type Height Slot Priority Max Allowed Per Slot 1 RAID Standard Height 2or1 1
39. Getting Help The power input for power supply lt number gt is lost Power input for PSU lt number gt is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply Power supply lt number gt type mismatch 129 Error Code Message Information PSU0016 PSU0031 PSU0032 PSU0033 PSU0034 130 LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Power supply lt number gt is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number gt is absent PSU lt number gt is absent Check PSU The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU lt number gt Re seat PSU The power supply may operate however power supply monitoring is degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help Message The temperature
40. Indicators 10 41 12 Figure 6 Back Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 PCle expansion card slot 1 Allows you to connect one low profile PCI Express expansion card 2 vFlash card slot Allows you to connect the vFlash card 3 iDRAC port optional Dedicated management port on the iDRAC Ports card 4 Serial connector lolol Allows you to connect a serial device to the system 5 PCle expansion card slot 2 Allows you to connect a full height PCI Express expansion card 6 Video connector CH Allows you to connect a VGA display to the system 7 Ethernet connectors 2 ote Integrated 10 100 1000 Mbps NIC connector 8 USB connectors 2 w Allows you to connect USB devices to the system The ports are USB 2 0 compliant 9 System identification Connects the optional system status indicator assembly connector through the optional cable management arm 10 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 s
41. Low Profile 2 Converged Network Standard Height 2or1 1 Adapters CNAs Low Profile 3 10 Gb NICs Standard Height 2or1 1 Low Profile 4 FC8 HBA Standard Height 20r 1 1 Low Profile 5 FC4 HBA Standard Height 20r 1 1 6 1 Gb NICs Standard Height 2or1 1 Low Profile 7 Non RAID Standard Height 2or1 1 Low Profile Removing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 63 d Sp om Pow ba 8 9 64 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the expansion card or expansion card riser Lift the expansion card latch To remove an expansion card from riser 2 pull the blue latch on the expansion card holder Hold the expansion card by its edges and remove it from the expansion card connector on the riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain
42. PM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Activation Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change TPM Status Displays the TPM status TPM Clear A CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For Control environments that do not require local BIOS updates it is recommended to set this field to Disabled By default the BIOS Update Control option is set to Unlocked K NOTE BIOS updates using Dell Update Package are not affected by this option Power Button Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled NMI Button Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled AC Power Allows you to se
43. SD vFlash card slot To install the SD vFlash card with the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 4 Press inward on the card to lock it into the slot Internal Dual SD Module NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform 70 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 1 and any card installed in the riser Locate the internal dual SD module installed on the IDSDM connector on the system board If applicable remove the SD card s Holding the tab pull the dual SD module to remove it from the system board Replace the expansion card riser 1 and if applicable replace the card in the riser Close the system Reconn
44. The System Boot Mode ANEN 21 ENt ringiSyStEMiS etl Pre edel beer Eege ENEE titi ei Responding To Error Messages ENEE Using The System Setup Navigation Keys SYSTEMS CUP OPIO EE System Setup Main Screen System BIOS Sere ii id id dt a ad dias System Information Screen Memory Settings Cree idad eiis Meder DEE SATA Settings Screen BOO ENS SCHOEN een E eseu E Nee EE EA EE ENEE VE assed ere obtener Integrated Devices Screen cccssccisissscessecseecossedssscsvenscavccscercctscuccavesteacceavbcvscsvscssuusesterventeatcetsateceseadsadeaduadsaadsevhes Serial Communications Se eeN sicev A geed ESA System Profile Settings Screen System Sectirity Soren dd nd Miscellaneous Seta aia raa aaan aa a seagate Eeer System And Setup Password Features Assigning A System And Or Setup Password Deleting Or Changing An Existing Setup Password 31 Using Your System Password To Secure Your System 32 Operating With A Setup Password Enabled ANE 32 Entering The UEFI Boot Manager 32 Using The Boot Manager Navigation Keys 33 Boot Manager Sorin di it 33 MA O NN 34 Embedded System Management 34 IDRAG Settings UE 34 Entering The iDRAC Settings Ulm 34 3 Installing System Components Recommended 00S defteg eege EE bai dal iia ErontiBezal e EE Installing The Front Bezel Removing The Front TT Opening And Closing The System Opening THES VSAM sie caia Sege geg elt AE EEN ge e RS BEE Inside The Syst m iien aaia deaa eaire a reaa aa
45. abled E NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed By default the Memory Operating Voltage option is set to Auto System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Allows you to set the setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status option is set to Unlocked TPM Security Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status T
46. airs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system A CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the control panel by angling the control panel up and away from the system For an eight 2 5 inch hot swappable hard drive system remove the screw located at the bottom of the chassis that secures the control panel to the chassis Figure 50 Removing and Installing the Control Panel Four Hard Drive System 1 notches 6 2 locking tabs 6 3 control panel 88 5 Figure 51 Removing and Installing the Control Panel Eight Hard Drive System 1 control panel 2 notches 4 3 LCD connector cable 4 screw 5 locking tabs 4 Installing The Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume
47. and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test If a problem is still indicated see Getting Help 110 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnos
48. and disconnect the system from the electrical outlet If installed remove the front bezel Open the system Remove the following a cooling shroud b PDB shroud c memory modules d expansion cards and the expansion card risers e integrated storage controller card WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them f heat sink heat sink blank and processor processor blank g integrated storage controller card h internal dual SD module i expansion card holder NOTE It is recommended that you remove the power distribution board before removing the system board from the chassis 5 Disconnect all other cables from the system board A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 6 Remove the nine screws on the system board and slide the system board toward the front of the system 7 Slide the system board toward the front of the system Figure 58 Removing and Installing the System Board 1 screws 9 2 system board Installing The System Board Sai CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not autho
49. ansion card riser into place until the expansion card riser connector is fully seated in the connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Sp Dm SP pa h gt Install any device drivers required for the card as described in the documentation for the card DRAC Ports Card Optional The iDRAC Ports card supports e one 1GbE Ethernet port 67 e SD vFlash card Removing The iDRAC Ports Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Openthe system 3 Disconnect any cables connected to the iDRAC Ports card 4 Liftthe expansion card latch 5 If installed remove the expansion card from expansion card riser 1 6 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the
50. any repairs may only be done by a certified service technician You should only perform N Cl SF a OO 10 11 12 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system Press the release tab on the hard drive carrier and slide the carrier out of the system Install the hard drive into the hard drive carrier Insert the hard drive carrier into the hard drive slot till it clicks into place Connect the power data cable to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A D connector on the system board If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup and ensure that the hard drive s controller is enabled Exit the System Setup program and reboot the system Install any software required for the hard drive
51. arked on the cooling shroud align with the respective memory sockets and the four tabs on the cooling shroud rest on the cooling fan bracket Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on e DIMM type UDIMM or RDIMM e DIMM configuration number of ranks e maximum frequency of the DIMMs number of DIMMs populated per channel es DIMM operating voltage e system profile selected for example Performance Optimized Custom or Dense Configuration Optimized e maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5V 1 35 V UDIMMECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1333 1066 and 800 1066 and 800 Quad rank 2 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1066 and 800 1066 and 800 Quad rank 41 The system conta
52. as an internal error IERR System Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU lt number gt configuration is unsupported CPU lt number gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state Review the technical specifications for supported processor types CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU lt number gt is absent CPU lt number gt is absent Check CPU Verify processor installation If present re seat the processor 123 Error Code Message Information CPU0204 CPU0700 CPU0701 CPU0702 124 Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action CPU lt number gt lt name gt voltage is outside of range
53. assword Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt 31 Using Your System Password To Secure Your System NOTE If you ha
54. authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System ZZ ONS 36 NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Rotate the latch release lock counter clockwise to the unlocked position Lift the latch on top of the system and slide the cover back Grasp the cover on both sides and carefully lift the cover away from the system A Figure 10 Opening and Closing the System 1 system cover 2 latch 3 latch release lock Closing The System 5 Lift the latch on the cover Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis Push down the latch to move the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform d troubleshooting and simple repairs as authorized in your product documentation or as directed
55. be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen View Menu K NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators The diagnostic indicators on the system front panel display error status during system startup E NOTE No diagnostic indicators are lit when the system is switched off To start the system plug it into a working power source and press the power button The following section describes system conditions and possible corrective actions associated with these indicators A Health indicator Condition Corrective Action If the system is on and in good health the in
56. ber of Cores per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor Bus Speed Displays the bus speed of the processors NOTE The processor bus speed option displays only when both the processors are installed Processor 1 K NOTE The following settings are displayed for each processor installed in the system Family Model Stepping Displays the family model and stepping of the processor as defined by Intel Brand Displays the brand name reported by the processor Level 2 Cache Displays the total L2 cache Level 3 Cache Displays the total L3 cache Number of Cores Displays the number of cores per processor SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI or RAID mode By default Embedded SATA is set to AHCI Mode Port A Auto enables BIOS support for the device attached to SATA port A By default Port A is set to Auto Port B Auto enables BIOS support for the device attached to SATA port B By default Port B is set to Auto Port C Auto enables BIOS support for the device attached to SATA port C By default Port C is set to Auto 25 Menu Item Port D PortE Description Auto enables BIOS support for the device attached to SATA port D By default Port D is set to Auto Auto enables BIOS support for the device attached
57. by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the SD card slot on the internal dual SD module and press inward on the card to release it from the slot and remove the card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card ZK CAUTION Many repairs may only be done by a certified service technician You should only perform Es E troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup Turn off the system including any attached peripherals and disconnectthe system from the electrical outlet and peripherals Open the syst
58. by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue 37 10 Figure 11 Inside the System With a Non Redundant Power Supply 38 Tb Se ot Ee IS cooling shroud power supply unit storage controller card expansion card riser 2 expansion card expansion card riser 1 heat sink for processor 2 8 9 10 11 12 13 DIMMs 12 cooling fans 5 optical drive hard drives 4 front UO panel cable routing latch Figure 12 Inside the System With Redundant Power Supplies oon OO D P whe O power distribution board shroud cooling shroud power supply units 2 storage controller card expansion card riser 2 expansion card expansion card riser 1 heat sink for processor 2 DIMMs 12 cooling fans 5 optical drive hard drives 4 control panel hard drive backplane Cable routing latch power distribution board 39 Cooling Shroud Removing The Cooling Shroud 1 2 3 40 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl
59. by your warranty Read and follow the safety instructions that came with the product If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified
60. card connector on expansion card riser 1 Open the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the card edge connector aligns with the iDRAC Ports card connector Align the iDRAC Ports card bracket with the hooks on the chassis Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated Slide the expansion card latch into position If applicable connect cables to the iDRAC Ports card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card SD vFlash Card A vFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the DRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals Replacing An SD vFlash Card 1 2 Locate the vFlash media slot on the system To remove the installed SD vFlash card push inward on the card to release it and pull the card from the card slot 69 3 Figure 33 Removing and Installing the SD vFlash Card 1 SD vFlash card 2
61. card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure K NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 2 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 If installed remove the front bezel 2 Press the release button and slide the hard drive blank out until it is free of the hard drive slot 2 Figure 16 Removing and Installing a 2 5 Inch Hard Drive Blank 1 hard drive blank 2 release button 48 Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A 3 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard
62. cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the power distribution board with the standoffs on the chassis Install the two screws that secure the power distribution board to the chassis Connect the power distribution cables to the system board and fan cable connector to the power distribution board Install the PDB shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing The System Board A Za ZZ Pe No gt 98 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals
63. cluding any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system A CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on o N oom p 94 the connector is released before removal and insertion The locking tab must be engaged after insertion Disconnect the display module cable from the control panel board Remove the control panel Disconnect the VGA module cable from the VGA module Using a 2 Philips screwdriver remove the screw that secures the VGA module to the chassis Slide the VGA module out of the chassis Figure 55 Removing and Installing the VGA Module 1 control panel 2 display module cable 3 screw top 6 VGA module 4 VGA module cable 5 screw bottom Installing The VGA Module K NOTE This procedure applies only to the 8 hard drive system A CAUTION Many repairs may only be done by a certified service technician You should only perform 3 4 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Push the VGA module into the chassis and align the threaded screw hole on the VGA module with the screw hole on the chassis Using a 2 Philips
64. connector on the riser Open the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Insert the card edge connector into the expansion card connector until the card is fully seated NOTE Ensure that the expansion card is properly seated along the chassis so that expansion card latch can be closed 65 Press the release latch on the expansion card holder and move the expansion card holder so that it supports the expansion card on expansion card riser 2 NOTE Ensure that the expansion card bracket is attached properly to the chassis so that expansion card latch can be inserted back to chassis If applicable connect cables to the expansion card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers 1 And 2 A CAUTION Many repairs may only be done by a certified service technician You should only perform 66 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn of
65. cted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product For a 3 5 inch cabled hard drive system a Insert the LED panel into the slot in the chassis b Secure the LED panel with the screws Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the corresponding holes on the chassis Secure the control panel module with the screws Connect all the applicable cables to the control panel module Close the system Install the control panel Reconnect the system and peripherals to their power sources and turn them on If applicable install the front bezel 93 VGA Module Es NOTE Only the 8 hard drive system has a VGA module on the front panel Removing The VGA Module A CAUTION Many repairs may only be done by a certified service technician You should only perform K 3 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE This procedure applies only to the 8 hard drive system If installed remove the front bezel Turn off the system in
66. dicator None required lights solid blue The indicator blinks amber if the system is on or in See the System Event Log or system messages for the standby and any error exists for example a failed specific issue fan or hard drive A Health indicator Condition Corrective Action Invalid memory configurations can cause the system to halt at startup without any video output See Getting Help E Hard drive indicator Condition Corrective Action The indicator lights green to indicate hard drive activity None required Electrical indicator Condition Corrective Action The indicator blinks amber if the system See the System Event Log or system messages for the specific experiences an electrical error for issue If itis due to a problem with the power supply check the example voltage out of range or a failed LED on the power supply Re seat the power supply by removing power supply or voltage regulator and reinstalling it If the problem persists see Getting Help a Temperature indicator Condition Corrective Action The indicator blinks amber if the Ensure that none of the following conditions exist system experiences a thermal error for example a temperature out of range or fan failure e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e A cooling fan is removed or has failed e Ambient temperature is too high e External airflow is obstructed See Getting H
67. drive hard drive adapter out of the hard drive carrier 53 54 Figure 21 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 Figure 22 Removing and Installing a Hard Drive Adapter With a 2 5 Inch Hot Swap Hard Drive Into a 3 5 Inch Hard Drive Carrier 1 hard drive carrier 2 screws 5 3 3 5 inch hard drive adapter 4 2 5 inch hard drive 55 Figure 23 Removing and Installing a Cabled Hard Drive Into a Hard Drive Carrier 1 screws 4 2 hard drive 3 screw holes 4 4 hard drive carrier Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform 3 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Insert the hard drive hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier Attach the screws to secure th
68. e hard drive to the hard drive carrier Optical Drive Optional Removing The Optical Drive In Hot Swappable Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform 56 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped To release the optical drive press and push the release tab toward the front of the system Slide the optical drive out of the system until it is free of the optical drive slot If you are not adding a new optical drive install the optical drive blank Close the system o ER Gd Sr St Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable install the front bez
69. e it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform Es Es K 76 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 NOTE If you install a second processor you must remove the dummy fan from the FAN 6 slot install a cooling fan in the FAN 6 slot and upgrade both the riser cards riser1 and riser 2 For more information see Expansion Card Installation Guidelines NOTE When installing a second processor in your system with a 350 W redundant power supply it is highly recommended that you upgrade to 550 W redundant power supply to avoid potential degraded performance Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached
70. e jumper plug from the password jumper 4 Close the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Open the system Close the system S SR Gel SS ot Install the jumper plug on the password jumper Assign a new system and or setup password Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 115 116 Technical Specifications Processor Processor type Expansion Bus Bus type Expansion slots using riser card Riser 1 Riser 2 Memory Architecture Memory module sockets Memory module capacities RDIMMs UDIMMs Minimum RAM Maximum RAM Drives Hard drives Four hard drive systems One or two Intel Xeon processors E5 2400 product family PCI Express Generation 2 and 3 Slot 1 One half height half length x4 link for single processor or One half height half length x16 link for two processors Slot 2 One full height half length x16 link 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory opt
71. econds 11 Power supply PSU1 350 W and 550 W 12 Power supply PSU2 NOTE For non redundant power supply units there is only one power supply socket 17 NIC Indicator Codes Figure 7 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps The NIC is connected to a valid network at less than its maximum port speed Link indicator is green Link indicator is amber Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 8 Power Supply Status Indicator 1 power supply status indicator handle Power Condition Indicator Pattern Not lit Power is not connected Power Condition Indicator Pattern Green The handle indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational Flashing Indicates a problem with the power supply mber 3 ane A CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and une
72. ect the system to its electrical outlet and turn the system on including any attached peripherals Figure 34 Removing and Installing the Internal Dual SD Module 1 blue pull tab 2 SD card 1 3 SD card 2 4 dual SD module 5 connector on the system board Installing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform _ d Sp om SP oh troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 1 and any card s installed in the riser Locate the IDSDM connector on the system board Align the connectors on the system board and the dual SD module Push the dual SD module until it is firmly seated on the system board Replace the expansion card riser 1 and if applicable replace the card s in the riser 71 8 9 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal SD Card Removing An Internal SD Card A CAUTION Many repairs may only be done
73. el Figure 24 Removing and Installing the Optical Drive Hot Swappable Hard Drive Systems 1 optical drive 2 data cable 3 power cable 4 release tab Installing The Optical Drive In Hot Swappable Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 57 Pw Open the system To remove the optical drive blank press the blue release tab at the back of the blank and push the blank out of the system Align the optical drive with the optical drive slot on the front of chassis Slide the optical drive into the slot until the latch snaps into place Connect the power data cable to the back of the drive Route the power data cable underneath the cable routing latch of the system Connect the power data cable to the connectors on the system board Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Remov
74. elp EI Memory indicator Condition Corrective Action The indicator blinks amber if a See the system event log or system messages for the location of the failed memory error occurs memory Reinstall the memory device If the problem persists see Getting Help 15 PCle indicator Condition Corrective Action The indicator blinks amber if a PCle card Restart the system Update any required drivers for the PCle card experiences an error Re install the card If the problem persists see Getting Help Hard Drive Indicator Patterns Figure 5 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal K NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three Rebuild aborted seconds and off six seconds Back Panel Features And
75. em Locate the SD card connector on the internal dual SD module With the label side facing up insertthe contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the system board for an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 72 Removing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system K NOTE It is recommended
76. em A CAUTION Many repairs may only be done by a certified service technician You should only perform 102 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 3 NS Sp om gt d Disassemble components from the system Hard drives Hard drive backplane USB memory key Cooling shroud Expansion cards Power supply s Cooling fans Processor s and heat sink s Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system Turn on the system and attached peripherals If the system does not start properly see Getting Help If the system starts properly shut down the system and reinstall all of the expansion cards that you removed Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or 4 5 6 telephone serv
77. empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 3 Figure 32 Removing and Installing the iDRAC Ports Card 1 expansion card latch 5 SD card slot 2 expansion card riser touch points 2 6 RJ 45 Ethernet port 3 expansion card riser 1 7 iDRAC Ports card 4 iDRAC Ports card connector 68 Installing The iDRAC Ports Card A CAUTION Many repairs may only be done by a certified service technician You should only perform ea P ra Se x troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the iDRAC Ports card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the iDRAC Ports
78. erature is greater than the upper critical threshold System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about
79. f the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove the expansion card Holding the touch points lift the expansion card riser from the riser connector on the system board 4 Figure 30 Removing and Installing the Expansion Card Riser 1 1 expansion card riser 1 2 expansion card riser touch points 2 3 riser guides 2 4 connector Figure 31 Removing and Installing the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card riser touch points 3 expansion card riser 2 4 expansion card riser 2 connector 5 riser guides 2 Replace the expansion card riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Expansion Card Risers 1 And 2 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable reinstall the expansion card s into the expansion card riser Align the expansion card riser with the connector and the riser guides on the system board Lower the exp
80. gnal connector 4 3 Figure 48 Removing and Installing the Eight Hard Drive Backplane 1 hard drive backplane 2 release tabs 2 3 chassis hooks 4 86 Figure 49 Cabling Diagram Eight Hard Drive Backplane 1 system board 6 signal cable connector 2 hard drive backplane 7 cable routing latch 3 SAS B cable connector 8 power distribution board 4 SAS A cable connector 9 cable retention latch 5 power cable connector Installing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product _ Use the hooks at the base of the chassis as guides to align the hard drive backplane Slide down the hard drive backplane until the release tabs snap into place Connect the SAS SATA SSD data signal and power cable s to the backplane Install the hard drives in their original locations E P N Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 If applicable install the front bezel 87 Control Panel Assembly Removing The Control Panel A CAUTION Many rep
81. heck SD Card An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media lt name gt is write protected Removable Flash Media lt name gt is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module lt name gt is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Message Internal Dual SD Module lt name gt is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Error Code Message Information RFM2004 RFM2006 SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 Action Message Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt LCD Message Internal Dual SD Module lt name gt failed Check SD Card Details Action Message Details Action Message The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinsta
82. ia aaea aaaea a aaie aae aaaea aaaeeeaa A O NN Removing The Cooling Shroud Installing The Cooling Shrougd NEEN System MEM OM eiii sad seuevesevevbeiedes sudeuedrsdcbciacsarseidcredcbedsduscubscuvervdubeavdeueubsctverves General Memory Module Installation Guideltnes EE 43 Mode Specitic Guide NES sci id 43 Removing Memory Modules ENEE 45 Installing Memory Modules non nrnnnr nono nnn conan non neon arar anno nn orar arcano 47 Hard Drives Removing A 2 5 Inch Hard Drive Blank 48 Installing A 2 5 Inch Hard Drive Blank 49 Removing A 3 5 Inch Hard Drive Blank 49 Installing A 3 5 Inch Hard Drive Blank 49 Removing A Hot Swap Hard Drive 49 Installing A Hot Swap Hard Drive 50 Removing A Cabled Hard Drive installing A table Hard DrNe gedet eteudef eg deeg ide Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter AE 52 Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter cerro nenannnon 53 Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carter 53 Installing A Hard Drive Or A Hard Drive Adapter Into A Hard Drive Carter 56 Optical Drive Longlier dario 56 Removing The Optical Drive In Hot Swappable Hard Drive Systems 56 Installing The Optical Drive In Hot Swappable Hard Drive Systems 57 Removing The Optical Drive In Cabled Hard Drive Systems 58 Installing The Optical Drive In Cabled Hard Drive Systems 59 Cooling SCT Removing A CoolMo Fa T a a e ae a aes BE ett NEE tie Installing A Coo
83. icator Button or Icon Description Connector 1 Power on indicator power dn The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector CH Allows you to connect a VGA display to the system 5 Diagnostic indicators The diagnostic indicators light up to display error status 6 USB connectors 2 oct Allows you to connect USB de
84. ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed Cooling shroud Expansion cards Power supply s Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane Ensure that all cables are properly connected Close the system Run the system board tests in the system diagnostics If the tests fail see Getting Help 103 Troubleshooting The System Battery A Es PF bo N CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least o
85. iew the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in an abbreviated form on the system s LCD if the system includes that feature K NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name
86. imized operation Twelve 240 pin 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank 2 GB single rank and 4 GB single and dual rank 2 GB with one processor 4 GB with two processors 96 GB with one processor 192 GB with two processors Up to four 3 5 inch cabled hard drives Up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives or 117 Drives Eight hard drive systems Optical drive Connectors Back NIC Serial USB Video iDRAC7 External vFlash card Front USB Video Internal USB Internal Dual SD Module Video Video type Video memory 118 Up to four 2 5 inch hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard drives K NOTE Four hard drive systems support software RAID For more information on software RAID see the Dell PowerEdge RAID Controller PERC documentation at support dell com manuals Up to eight 2 5 inch internal hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 7 One optional slim SATA DVD ROM drive or DVD RW drive K NOTE DVD devices are data only Two 10 100 1000 Mbps 9 pin DTE 16550 compatible Two 4 pin USB 2 0 compliant 15 pin VGA One optional 1 GbE Ethernet One flash memory card slot with iDRAC Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Two 4 p
87. in USB 2 0 compliant 15 pin VGA One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module K NOTE One card slot is dedicated for redundancy Integrated Matrox G200 with iDRAC7 16 MB shared with iDRAC application memory Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage Temperature Standard Operating Temperature Expanded Operating Temperature lt 10 of annual operating hours lt 1 of annual operating hours Expanded Operating Temperature Restrictions 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m above 900 m 1 F per 550 ft K NOTE When operating in the expanded temperature range system performance may be impacted K NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log 5 C to 40 C at 5 to 85 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de
88. ine or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Hold the touch points and lift the shroud away from the fan bracket 1 Figure 13 Removing and Installing the Cooling Shroud 1 cooling shroud 2 cooling shroud tabs 4 3 cooling fan bracket Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform Es 3 4 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure thatthe cables inside the system are routed through the cable routing latch Align the cooling shroud with the numbered fan bays as a guide Lower the cooling shroud into the chassis When firmly seated the memory socket numbers m
89. ing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot lt F1 gt Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system 33 UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press
90. ing The Optical Drive In Cabled Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform 000 Li 92 0 58 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable as you remove them from the system board and the optical drive You must route these cables properly when you replace them to preventthem from being pinched or crimped Pull the release latch and disengage the optical drive from the notches on the metal standoffs Lift the optical drive out of the system If you are not adding a new optical drive install the optical drive blank Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals H applicable install the front bezel A gt 1D S a 4 en A 5 Figure 25 Removing and Installing the Optical Drive Cabled Hard Drive Systems 1 data cable 5
91. ing the pin position guide on the socket as reference and set the processor lightly in the socket Close the processor shield Using a clean lint free cloth remove the thermal grease from the heat sink A CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 14 Place the heat sink on the processor 15 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 16 Install the cooling shroud 17 Close the system 18 Reconnect your system and peripherals to their electrical outlets and turn on the system 19 Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration 20 Run the system diagnostics to verify that the new processor operates correctly Power Supplies Your system supports the following power supplies e 350W 11 e 550W When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When only one power supply is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only by the single power supply K
92. ins 12 memory sockets split into two sets of six sockets one set per processor Each six socket set is organized into three channels In each channel the release levers of the first socket is marked white and the second black K NOTE DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2 A1 A4 A2 A5 A3 A6 Figure 14 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 channel 3 memory sockets B3 and B6 42 General Memory Module Installation Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e UDIMMs and RDIMMs must not be mixed e x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines Amaximum of two UDIMMs can be populated in a channel e A maximum of two quad rank RDIMMs can be populated in a channel A maximum of two single or dual rank RDIMMs can be populated in a channel e One quad rank RDIMM and one single or dual rank RDIMM can be populated per channel e Populate DIMM sockets only if a processor is installed For single proce
93. installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Menu Item Description Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential Prefetch memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Hardware Prefetcher Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled DCU Streamer Prefetcher Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Number of Cores per Allows you to control the number of enabled cores in each processor By default the Processor Num
94. l port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 7 Run the appropriate diagnostic test Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector Ifthe link indicator does not light check all cable connections Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices Screen Ensure that the NICs hubs and switches on the network are all setto the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting A Wet Syst
95. ling Fa ia Internal USB Memory Key Opponall ENEE Replacing The Internal USB Key Expansion Cards And Expansion Card Risers Expansion Card Installation Guidelines EEN Removing An Expansion Card Installing An Expansion Carlita dd rbd tenian Removing Expansion Card Risers 1 And 3 66 Installing Expansion Card Risers 1 And 3 67 DRAC Ports Card I Optonall Removing The iDRAC Ports Card Installing The DRAC Ports Card SD Vas Ca death chat ee ee Replacing An SD VElash Cardiaca id A dd did Internal Dual SD Module ita iia ta ii Eeer Removing The Internal Dual SD Module 70 Installing The Internal Dual SD Module Inte rmal SD OS 0 APCOONE CO O NN Removing An Internal SD Cardinal alii Installing An Internal SD Card Integrated Storage Controller Card AEN Removing The Integrated Storage Controller Card EEN 73 Installing The Integrated Storage Controller Card 74 Processors Removing A Processor Installing A Processofiisv AE eeh BCEE A A daha aiken ower uDplI S stuet e Seng O ge ee HOt Spare KIC Removing A Redundant Power Supp Installing A Redundant Power Supp Removing A Non Redundant Power Supply Installing A Non Redundant Power Supp Removing The Power Supply Blank Installing The Power Supply Blank VE Replacing The System Bat E ni eh ite Hard Drive Bapkplapg eigene ce dence ee ENEE deeg ee Removing The Hard Drive Backplane Installing The Hard Drive Backpnlane ENEE 87 Control Pari l
96. ll SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection The chassis is open while the power is on LCD Message Intrusion detected Check chassis cover Details Action Message The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details Action Message Details Action Message Details Action Message Details Action The chassis was opened while the power was off System security may have been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or i
97. m Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 1 D I C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password 8 Re enter the setup password that you entered earlier and click OK 9 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes E NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the P
98. m management software system updates and system components that you purchased with your system e For the full name of an abbreviation or acronym used in this document see the Glossary at support dell com manuals K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents 19 20 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics platform updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the iDRAC license purchased For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot eXecution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power
99. metal standoffs 4 2 power cable 6 notches 2 3 optical drive 4 release latch Installing The Optical Drive In Cabled Hard Drive Systems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 59 9 10 Open the system Align the two notches on the metal standoffs with the slots on the side of the optical drive Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place Connect the power cable Connect the data cable to the back of the drive and to the SATA connector on the system board NOTE Route and secure the cables using the cable routing latch on the system chassis to prevent them from being pinched or crimped Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Fans Your system supports Up to five cooling fans in a non redundant power supply config
100. mory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section K NOTE 16 GB quad rank RDIMMs are not supported E NOTE 1R and 2R in the following tables indicate single and dual rank DIMMs Table 1 Memory Configurations Single Processor System Capacity DIMM Size in Number of Organization and DIMM Slot Population in GB GB DIMMs Speed 2 2 1 1R x8 1333 MT s Al 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s Al A2 1R x8 1600 MT s 10 2 5 1R x8 1333 MT s A1 A2 A3 A4 A5 1R x8 1600 MT s 12 4 3 1R x8 1333 MT s A1 A2 A3 44 System Capacity in GB 20 24 32 48 96 DIMM Size in GB 16 16 Number of DIMMs Table 2 Memory Configurations Two Processor System Capacity in GB 4 24 48 96 128 160 192 DIMM Size in GB 16 16 16 16 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges Number of DIMMs 2 10 12 Organization and Speed 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s Organization and Speed 1R x8 1333 MT s 1R x8 1600 MT s 1R x8
101. ms do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turm on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file K NOTE For most of the options
102. n of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at support dell com manuals 112 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 5 System Board Jumper Settings Jumper Setting PWRD_EN ono 2 4 6 default Elo e NVRAM_CLR lo DO 13 5 default ado 135 Description The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 113 System Board Connectors ES La Z d N 21 20 19 18 17 16 15 Figure 59 System Board Jumpers and Connectors Item Connector 1 INT_STORAGE 2 ID_BTN 3 CMA_JACK 4 USB 2 5 USB 1 10_RISER2 7 NIC2 8 NIC1 9 VGA 10 COM 11 10_RISER1 12 CPU2 13 FAN6 14 FAN5 114 Description Storage controller card connector System identification button Sy
103. ndant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption Message The system performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state 131 Error Code PWR1005 PWR1006 RFM1008 RFM1014 RFM1201 RFM2001 RFM2002 132 Message Information Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly Message The system performance degraded because the user defined power capacity has changed Details The user defined power settings have affected system operation Action If unintended review system configuration changes and power policy Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt Removable Flash Media lt name gt failed C
104. ne hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Es 2 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Reseat the power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly If the problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supp
105. ntation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable insert the control panel cable through the slot on the chassis A CAUTION To avoid damaging the power LED do not use excessive force 2 Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it snaps into place When properly seated the control panel will be flush with the front panel 89 K NOTE For an eight 2 5 inch hard drive system tighten the screw to secure the control panel to the bottom of the chassis Close the system Reconnect the system and peripherals to their power sources and turn them on H applicable install the front bezel Removing The Control Panel Module A CAUTION Many repairs may only be done by a certified service technician You should only perform N S o P ra troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical
106. nto place NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet ZK CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing A Non Redundant Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the straps that bundle and secure the system cables 79 K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply removal
107. o default scrolling speed e Press again to repeat the cycle The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon 4 is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action 13 Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Seterror Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This is useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Set home Select the default information to
108. o the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system 11 Close the system 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system a b c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for yo
109. oard PDB shroud away from the system 95 Figure 56 Removing and Installing the PDB Shroud 1 cooling fan bracket 2 PDB shroud tabs 2 3 PDB shroud 4 arrow marked on the PDB shroud Installing The Power Distribution Board Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform 96 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the power distribution shroud in the chassis ensure that the cables inside the system are routed through the cable securing latch Align the PDB shroud with the numbered fan bay and the arrow as the guide Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cooling fan bracket When firmly seated the PDB shroud aligns flush with the power supply unit bracket and the arrow marked on the shroud aligns with the arrow on the power supply bracket Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Removing The Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician You should only perform
110. ollowing steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 101 9 10 Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial I O Device 1 2 Turn off the system and any peripheral devices connected to the seria
111. onnect The system board lt name gt cable is not connected or is improperly connected System board lt name gt cable connection failure Check connection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect Persistent correctable memory errors detected on a memory device at location s lt ocation gt Details Action Message LCD Message Details Action Message LCD Message Details This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt ocation Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Error Code Message Information MEMO0701 MEMO0702 MEM1205 MEM1208 MEM8000 PCI1302 PCI1304 Action Message Details Check the memory configuration Re seat the memory modules
112. operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events Error Code Message Information BAT0002 BATO0017 CPU0000 CPU0001 CPU0005 CPU0010 CPU0023 Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Action The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The lt name gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans If the problem persists see Getting Help CPU lt number gt has an internal error IERR CPU lt number gt h
113. operation as described in the documentation for the hard drive Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adapter Es 52 NOTE A 2 5 inch hard drive is installed in a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hard drive carrier This applies only for a four hard drive system with hot swappable hard drives Remove the two screws from the side of the 3 5 inch hard drive adapter Remove the hard drive from the hard drive adapter a Figure 20 Removing and Installing a 2 5 Inch Hard Drive Into a 3 5 Inch Hard Drive Adapter 1 screws 2 2 3 5 inch hard drive adapter 3 2 5 inch hard drive Installing A 2 5 Inch Hard Drive Into A 3 5 Inch Hard Drive Adapter A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removing A Hard Drive Or A Hard Drive Adapter From A Hard Drive Carrier 1 Remove the screws from the slide rails on the hard drive carrier 2 Liftthe hard
114. ort team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist 104 e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e A cooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform san ep om troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered
115. peripherals Run the appropriate diagnostics test If you cannot resolve the problem see Getting Help 107 Troubleshooting A Hard Drive A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press lt F10 gt during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system
116. ption is set to Serial Device 1 C0M2 Serial Device 2 COM1 E NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Allows you to associate the external serial connector to serial device 1 serial device 2 or Connector remote access device By default the External Serial Connector option is set to Serial Device1 K NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device 27 Menu Item Failsafe Baud Rate Remote Terminal Type Redirection After Boot Description Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost CIE C States Monitor Mwait Memory Patrol Scr
117. ptional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup K NOTE The internal USB connector INT_USB is located on expansion card riser 2 Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform oem ep om P wD troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the USB connector INT_USB on the expansion card riser 2 If installed remove the USB key Insert the USB key into the USB connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and verify that the USB key is detected by the system 2 a Lk
118. rd and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 30 1 To enter Syste
119. re rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a system with three 8 GB dual rank DIMMs the available system memory is 1 2 ranks channel x 3 DIMMs x 8 GB 12 GB and not 3 DIMMs x 8 GB 24 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirroring e Memory channels 2 and 3 must be populated Memory modules must be identical in size speed and technology DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black release tabs For example DIMMs installed in sockets A2 and A3 must be identical Sample Me
120. rized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly 2 Transfer the following components to the new system board a heat sink s heat sink blank s and processors s processor blank s b memory modules and memory module blanks A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care notto damage the system identification button while placing the system board into the chassis 3 Hold and align the system board by its edges and align it to the back of the chassis 99 100 Lower the system board and align the screw holes to the standoffs on the chassis till firmly seated Tighten the screws of the system board to secure the system board to the chassis Replace the following a b c d e f g h expansion card holder expansion card risers expansion cards integrated storage controller card memory modules internal dual SD module PDB shroud cooling shroud Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed secured using the cable securing latches Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing DRAC Enterprise license For more information see DRAC7 User s Guide under Software
121. roduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the straps that bundle and secure the system cables K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis 78 Figure 38 Removing and Installing a Redundant Power Supply 1 redundant power supply unit 2 release latch 3 power supply handle Installing A Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power E NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps i
122. rprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States and other countries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own 2012 03 Rev A00 Contents Notes Cautions and Warmings EEN 2 1 About Your El nene nenes renacer cerraran 9 Front Panel Features And IndicatoFS ooociccninnnnninnnninn en 9 A NO 12 ku EE 13 Setup Menu View MA iaa Diagnostic Indicators EEN 14 Hard Drive Indicator Pattems EE 16 Back Panel Features And Indica O Saaai aei e aea a a aeea a Aae r eA K a Era E E Ka E EEKE EAEra aaria iiaii sa 17 MM E Power Indicator CodeS sirnaa a AAA Other Information You May Need 2 Using The System Setup And Boot Manager EEN 21 Choosing
123. rt for Reliability Availability and Serviceability RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines e Memory sockets A1 A4 B1 and B4 are disabled and do not supported Advanced ECC mode e DIMMs must be installed in matched pairs DIMMs installed in memory sockets A2 B2 must match DIMMs installed in memory sockets A3 B3 and DIMMs installed in memory sockets A5 B5 must match DIMMs installed in memory sockets A6 B6 E NOTE Advanced ECC with mirroring is not supported 43 Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing E NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spa
124. s Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message Remove and re seat the failed disk If the issue persists see Getting Help Drive lt number gt is removed from disk drive bay lt bay gt Drive lt number gt removed from disk drive bay lt bay gt Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Power supply lt number gt failed PSU lt number gt failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Predictive failure on PSU lt number gt Check PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see
125. se the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflectthe newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives Depending on the configuration your system supports one of the following 47 Four hard drive Up to four 3 5 inch cabled hard drives or systems Up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives or Up to four 2 5 inch hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard drives Eight hard drive Up to eight 2 5 inch hot swappable SAS SATA SAS SSD SATA SSD or Nearline SAS hard systems drives K NOTE SSD SAS SATA hard drives cannot be mixed in a system The hot swappable hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots JN CAUTION Before attempting to remove or install a hot swappable hard drive while the system is running see the documentation for the storage controller
126. splays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform _ o 9 a oa P T NN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the sys
127. ssor systems sockets A1 to Ap are available For dual processor systems sockets A1 to A6 and sockets B1 to B6 are available e Populate all sockets with white release tabs first and then black e Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs e Ina dual processor configuration the memory configuration for each processor must be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on e Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed e Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines Three memory channels are allocated to each processor The allowable configurations depend on the memory mode selected E NOTE x4 and x8 DRAM based DIMMs can be mixed providing suppo
128. stem identification connector USB connector USB connector Riser 2 connector Network connector Network connector Video connector Serial connector Riser 1 connector Processor socket 2 Cooling fan connector Cooling fan connector Item Connector 15 B1 B4 B2 B5 B3 B6 16 FAN4 17 FAN3 18 PWR_CONN_1 19 FAN2 20 A1 A4 A2 A5 A3 A6 21 BP_SIG 22 PWR_CONN_2 23 CPU1 24 PDB_CONN 25 BATTERY 26 CTRL_PNL_MB 27 SATA_A D 28 SATA_E 29 SAS_A 30 FP_USB 31 IDSDM 32 SAS_B Disabling A Forgotten Password Description Memory module sockets Cooling fan connector Cooling fan connector 8 pin power connector Cooling fan connector Memory module sockets Backplane signal connector 24 pin power connector Processor socket 1 Power distribution board connector Battery connector Control panel interface connector SATA connector A D SATA connector E SAS connector A Front panel USB connector Internal Dual SD Module connector SAS connector B The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Sa CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system 1 2 3 Remove th
129. system Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device Message A bus time out was detected on a component at slot lt number Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device Message A PCI parity error was detected on a component at slot lt number gt LCD Message PCI parity error on slot lt number gt Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device Message A bus fatal error was detected on a component at slot lt number LCD Message Bus fatal error on slot lt number gt Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device Message Fault detected on drive lt number gt LCD Message Fault detected on drive lt number gt Check drive Details The controller detected a failure on the disk and has taken the disk offline Error Code Message Information PDR1016 PST0128 PST0129 PSU0001 PSU0002 PSU0003 PSU0006 Action Message LCD Message Details Action Message LCD Message Detail
130. system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 135 136 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com Select your support category If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate service or support link based on your need 137
131. t Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt ocation gt Message A bus time out was detected on a component at bus lt bus gt device lt device gt function lt func gt Details Action Message LCD Message System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An 1 0 channel check error was detected 1 0 channel check error detected Power cycle system 127 Error Code Message Information PCI1308 PCI1320 PCI1342 PCI1348 PCI1360 PDR0001 128 Action Cycle input power update component drivers if device is removable reinstall the device Message A PCI parity error was detected on a component at bus lt 4us gt device lt device gt function lt func gt LCD Message PCI parity error on bus lt bus gt device lt device gt function lt func gt Power cycle system Details System performance may be degraded PCI device may fail to operate or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device Message A bus fatal error was detected on a component at bus lt fus gt device lt device gt function lt func gt LCD Message Bus fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle
132. t USB devices to the system The ports are USB 2 0 compliant 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch or 2 5 inch hot swappable hard drives or SSDs Figure 2 Front Panel Features and Indicators Eight 2 5 Inch Hard Drive System Item Indicator Button or Icon Description Connector 1 Power on indicator power The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Item Indicator Button or Icon Description Connector 3 System identification button O The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system stat
133. t how the system reacts after AC power is restored to the system By default the Recovery AC Power Recovery option is set to Last AC Power Allows you to set how the system supports staggering of power up after AC power is restored to Recovery Delay the system By default the AC Power Recovery Delay option is set to Immediate User Defined Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay 60s to 240s Delay is selected 29 Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to 84 key keyboards Report Keyboard Errors Allows you to set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System Characterization This field enables or disables In System Characterization By default In System Characterization is set to Enabled System And Setup Password Features You can create a system passwo
134. tem from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit AN CAUTION Many repairs may only be done by a certified service technician You should only perform 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different tape cartridge Ensure that the device drivers for the tape backup unit are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the external port on the controller card Check that the controller card is properly installed a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reseatthe controller card in the expansion card slot d Close the system e Turn on the system and attached
135. that you remove the expansion card riser 2 before removing the storage controller card Push down the two release levers at the edge of the card to disengage the card from the connector Disengage the card from the storage controller card holder on the system board Close the system 3 4 5 Remove the card 6 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 47 Figure 35 Removing and Installing the Integrated Storage Controller Card 1 touch points 2 13 2 storage controller card 3 storage controller card holder 4 release levers 2 5 storage controller card connector Installing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Align one end of the card with the card holder on the system board 4 Lower the other end of the card into the storage controller card holder on the system board 5 Press the touch points on the card and push
136. the card down until it is fully seated When the card is fully seated the release levers snap over the edge of the card 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors Use the following procedure when e Installing an additional processor e Replacing a processor NOTE To ensure proper system cooling you must install a processor blank and a heat sink blank in any empty processor socket Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform 74 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the s
137. tics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics 111 The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Description Configuration Displays the configuration and status informatio
138. to SATA port E By default Port E is set to Auto K NOTE Ports A B C and D are used for the backplane drives and port E for the optical drive CD DVD Boot Settings Screen Menu Item Boot Mode Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One Time Boot Description Allows you to set the boot mode of the system AN CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Integrated RAID Controller User Accessible
139. to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller A Es ont oom P D M a 108 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Verify that the installed expansion cards are compliant with the expansion card installation guidelines Ensure that each expansion card is firmly seated in its connector Close the system Reconnect the system t
140. troller AEN 108 Troubleshooting Expansion Cards 109 Troubleshooting PrOCeSSOMS iii ai li ins 110 5 Using System DiaQnostics ssssscsssssssssssssessssessssessesessesessesesacssssesesssssesesaesesatsesatsesaceoss Dell Online Diagnostics ci edd diia Dell Embedded System Diagnostics When To Use The Embedded System Diagnostics Running The Embedded System Diagnostics System Diagnostic CoM rS a ae a a iii 6 Jumpers And Connect iisraeli ae 113 System Board Jumper Settngs ENEE 113 System Board COM dina ina 114 Disabling A Forgotten Bassword EE 115 FTechnical Specifications iii letra 117 Kebab eener LED Messe ii A a ida Viewing LCD Messages Removing LCD Messages System Error Messages bits Warning Ms A a a aaa Diagnostic Messages E Aler Message Smara aa A dida A 137 Contacting TE 137 About Your System Front Panel Features And Indicators Figure 1 Front Panel Features and Indicators Four 3 5 Inch Hard Drive System Item Indicator Button or Icon Description Connector 1 Power on indicator power WW The power on indicator lights when the system power is button on The power button controls the power supply output to the system E NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when running
141. u can assign a system password e You cannot disable or change an existing system password E NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager NOTE Operating systems must be 64 bit UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to e Add delete and arrange boot options e Access System Setup and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager 32 If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Press
142. u to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Allows you to enable or disable the Embedded Video Controller By default the embedded video Controller controller is Enabled SR IOV Global Allows you to enable or disable the BIOS configuration of Single Root 1 0 Virtualization SR 10V Enable devices By default the SR IOV Global Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection Serial Port Address Allows you to set the port address for serial devices By default the Serial Port Address o
143. ub Memory Refresh Rate Memory Operating Voltage 28 Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller K NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom K NOTE This option can be disabled only if the C States option in Custom mode is dis
144. ur operating system and the expansion card Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one ofthe expansion cards d Close the system e Run the appropriate diagnostic test If a problem is still indicated see Getting Help 109 Troubleshooting Processors A eon P fo b gt CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test Turn off the system
145. uration e Up to six cooling fans in a redundant power supply configuration Es Es Es NOTE Fan 1 must be installed in a redundant power supply configuration NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan A A A Es 1 2 3 4 60 WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes NOTE The procedure for removing each fan is identical Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Remove the cooling shroud or power distribution board shroud as applicable
146. us indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 USB connectors 2 ot Allows you to connect USB devices to the system The ports are USB 2 0 compliant 5 Optical drive optional One optional ultra slim SATA DVD ROM drive or DVD RW drive 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text E NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 9 Video connector CH Allows you to connect a VGA display to the system 10 Hard drives Up to eight 2 5 inch hard drives or SSDs ae Mbt bd a Pee Leger Figure 3 Front Panel Features and Indicators Four 3 5 Inch Cabled Hard Drive System 11 Item Ind
147. ve assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e If System Password is not Enabled and is not locked through the Password Status option yo
148. vices to the system The ports are USB 2 0 compliant 7 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 8 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 9 Hard drives Up to four 3 5 inch cabled hard drives LCD Panel Features K NOTE The LCD Panel feature is not available in a cabled hard drive system The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention See System Error Messages for information about specific error codes e The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition e The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel e The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 4 LCD Panel Features Item Button 1 Left 2 Select 3 Right Home Screen Description Moves the cursor back in one step increments Selects the menu item highlighted by the cursor Moves the cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return t
149. wer or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply lt number gt An over current fault detected on PSU lt number gt Check PSU This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Fan failure detected on power supply lt number gt Fan failure detected on PSU lt number gt Check PSU Check for fan blockage If the problem persists see Getting Help A power supply wattage mismatch is detected power supply lt number gt is rated for lt value gt watts PSU wattage mismatch PSU lt number gt lt value watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuration Message Power supply redundancy is lost Details The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Action Message LCD Message Details Action Check input power Reinstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables The current power operational mode is non redu
150. wer supply blank Installing The Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 81 2 3 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the battery socket A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or 4 Ha Your 82 removing a battery To remove the battery support the battery connector by pressing down firmly on the positive side of the connector Y Figure 41 Replacing the System Battery
151. xpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system A CAUTION AC power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch MA CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing When hot adding a power supply this indicates that the power supply is mismatched with the other green power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at support dell com manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system syste
152. ystem Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Loosen the heat sink retention sockets 6 Liftthe heat sink away from the processor and set the heat sink aside Figure 36 Removing and Installing the Processor Heat Sink 1 retention sockets 4 2 heat sink 3 retention screws 4 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 7 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 9 Liftthe processor out of the socket and leave the release lever up so that the socket is ready for the new processor 75 Figure 37 Removing and Installing a Processor 1 processor 2 processor shield 3 notches in processor 2 NOTE After removing the processor plac

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