CRU RTX410-3QJ
Contents
1. When the 2 5 inch drive makes its connection inside of the 3 5 inch to 2 5 inch converter then you can push the converter all the way inside the TrayFree bay To uninstall the converter and drive simply pull on the ejection handle on the TrayFree bay and push the eject button on the 3 5 inch to 2 5 inch converter The 2 5 inch SATA drive should eject slightly just be cautious and hold the converter horizontal when ejecting a 2 5 inch drive Eject Button WiebeTech 2 4 Connecting and Powering Forensic RTX410 3QJ Plug in the data cables and power cord The Forensic RTX410 QJ connects to your computer through FireWire eSATA or USB Each drive has its own dedicated connection for maximum data speeds Plug one end of each cable to the back of the unit Insert the other end into an open port on the computer Connect the power cord to the rear of RTX Plug the other end to a grounded electrical outlet Your product is now ready to use Turn on the power switch on the back of the unit If your target drives are already formatted you can begin using them right away Otherwise you can format them at this time to prepare them for usage with your computer For obvious reasons drives in the write blocked bays cannot be formatted eS i i9 4 FireWire cables memm PESHE 2 6 Daisy Chaining If daisy chaining join all four bays together using three FireWire cables Connect a fourth FireWire cab2. FORENSIC RTX 410 3Q USER MANUAL Revised April 3 2012 Thank you for purchasing WiebeTech s Forensic RIX410 3QJ Forensic RIX410 3QJ features WiebeTech s write blocked technology quadruple connectivity for each bay and power access LEDs all inside of a tough durable aluminum frame and lid The latest feature of Forensic RTX is the new front panel with write block indication LEDs as well as HPA DCO detection Whether in the field or in a lab Forensic RTX is a must have for forensic investigators Models covered e Forensic RTX 410 3QJ SATA e Forensic RTX 410 3QJ IDE SATA FORENSIC RTX Features e TrayFree technology Simply slide in a SATA drive and shut the door Each SATA bay offers a lock for additional security and shock protection for longer drive life All metal bays e Copy data from IDE or SATA drives Bays one PATA and three SATA are write blocked Bays two and four SATA are read write making it possible to write to SATA drives from the write blocked drives e Forensic RTX410 3QJ comes with all the cables you need to connect to eSATA FireWire 800 and USB 3 0 and USB 2 0 Each hard drive has its own data channel for maximum speed Power and access LEDs let you know status of your hard drives Sturdy aluminum case provides excellent heat dissipation and rugged durability Heavy duty handle allows for easy transport HPA DCO detection WiebeTech Forensic Device User Advisory We r
3. HPA and Device Configuration Overlay DCO are reserved areas on a hard drive that are not accessible by the BIOS or OS Data can be hidden behind an HPA or DCO Forensic RTX will alert you if there is an HPA or DCO so that you are aware of it and can take the necessary steps to retrieve the hidden data Forensic RTX s write block LED will blink if a drive with an HPA or DCO is connected If the drive does not have an HPA or DCO then the LED will light solid Q Why is it necessary to update the firmware of my WiebeTech forensic device A Firmware relates to the programs and data that control electronic products Firmware is enhanced over time usually to add new features or increase compatibility Updating firmware can improve the functionality and dependability of your product If your WiebeTech forensic device is utilizing outdated firmware the WiebeTech Forensic Software Utility can recognize this and implement up to date firmware on your device See section 5 of this manual for more information Q I ve attached my Forensic RTX and can see the volume but it shows up twice Which one is the real volume A If you are seeing your Forensic RTX volume mounted twice chances are the unit is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the RTX twice resulting in two volumes appearing Simply turn off the RTX and unplug one of the connections to resolve the problem Q
4. Why does my eSATA device appear as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers WiebeTech 7 Technical Specifications i Forensic RTX410 3QJ SATA eSATA Host Interfaces FireWire 800 two ports per bay daisy chainable USB 3 0 compatible with USB 2 0 using USB 2 0 cable 2 5 inch amp 3 5 inch SATA drives Drive Compatibility 3 5 inch IDE PATA drives IDE SATA model only 2 5 inch SATA using included converter Operating System Windows XP Vista Windows 7 i i Mac OS X Requirements Linux distributions supporting the desired connection type We don t expect anything to go wrong with your product But if it does Tech Support is standing by and ready to help Contact us through wiebetech com techsupport or call 866 744 8722 WiebeTech is a brand of CRU RTX TrayFree and WiebeTech are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2008 2012 CRU Acquisitions Group LLC All rights reserved Limited Product Warranty CRU DataPort CRU warrants this product to be free of significant defects in material and workmanship for a period of two years from the original date of
5. is on the hard drive To change your HPA DCO mode setting you must use the WiebeTech Forensic Software Utility The Utility is available for download from our website www wiebetech com For more info on the Forensic Software Utility see the separate user s manual which is also on the website Your WiebeTech Forensic RTX will alert you to the presence of any HPA or DCO You may then use the Forensic Software Utility to manage the HPA DCO for imaging There are four modes _ Forensic Software Utility v1 0 0 55 e Leave them in place The HPA and DCO areas l will be left as is on the hard drive This is an indication only mode Your WiebeTech FORENSIC SOFTWARE UTILITY forensic device s LED will blink to indicate the f i Discovery 1 forensic device found HPA DCO presence No other action is taken Status Write blocking active e Remove HPA temporarily but ignore DCO This mode temporarily lets the user view information hidden by an HPA No permanent Leave them in place changes are made to the hard drive When the Remove HPA temporarily but ignore DCO hard drive is removed from the WiebeTech forensic device the HPA is reinstated Any DCO is left untouched Indicate the presence of any HPA or DCO and then Remove HPA permanently but ignore DCO Permanently remove them both Set HPA DCO Behavior e Remove HPA permanently but ignore DCO This mode completely removes the HPA making
6. purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Thi
7. the data behind it visible When the hard drive is removed from the WiebeTech forensic device the HPA is NOT reinstated The DCO and data behind it are left untouched e Permanently remove them both Any HPA or DCO are both completely removed making all of the data behind them visible When the drive is removed from the WiebeTech forensic device the HPA and DCO are NOT reinstated WiebeTech 5 Firmware Updates Requires USB or FireWire connection Your WiebeTech Forensic RTX may require an update to its firmware The Forensic Software Utility can recognize this and install the appropriate firmware on your device If your product is running outdated firmware you will see the following message upon activation of the Forensic Software Utility 1 Click Proceed with Update to begin the it has been determined that your Forensic wrte blocking update process device Is running outdated firmware and is in need of an update in order to be be supported by this program 2 You will see a status bar showing the progress Please click the Proceed with Update button below of the update to begin the update process Device Information Deke Foeni dade detected 3 When the update is complete you will see a Firmware 09 19 43May 52008 v f 10 0000 message that says Firmware is now up to The device requires updating date Proceed wth Ute 6 Frequently Asked Questions Q What are HPA and DCO A A Host Protected Area
8. which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you wish to boot from your RTX hard drive only some of the time ae 3 2 Usage with Windows operating systems 3 2 1 Compatibility RTX does not require drivers for operation under Windows XP Vista or 7 However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 2 2 Formatting a drive To format use the Disk Management utility a Right click on My Computer then select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management c The drive should appear in the list of Disks in the lower middle right pane see picture below You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If it s unformatted the Drive Properties Box will say Unallocated and you ll need to initialize the disk before formatting it Initialize the disk by right clicking the Device Properties Box and selecting Initialize Disk WiebeTech Computer Management Eile Action Miew Help e AM 20 amp amp Computer Management Local Volume Layout Type File System Status Actions a l System Tools Blah blah blah F Simple Basic NTFS H
9. e and shut the door behind it The drive slides in with the label up and the SATA connection on the drive is the side that Slides in first For extra security for your hard drive you can lock the bay but make sure to unlock it before pulling on the ejection handle again WiebeTech 2 3 1 IDE PATA HDD 3 5 inch IDE SATA models only For IDE PATA drives pull gently on the handle to slide the tray out If the tray doesn t slide out easily do not continue to pull on the handle Check the lock and make sure that the tray is unlocked Once the tray is out remove the tray s top and bottom coverings with the leverage key Attach your IDE PATA drive to the ribbon cable and to the 4 pin power cable leverage Key amp i mi i ti ii Tite a en 1035714 A i M I ll m aw i Ml Il i a VMN 1 A Oo500 X ti Ami in i i i i ti i 714 A Put the drive into the tray and secure it with screws Set the top and bottom coverings back onto the tray and put the tray back into the bay of Forensic RTX Lock the tray the tray will not power if left in the unlocked position and then move on to the next step WiebeTech 2 3 3 SATA HDD 2 5 inch Open up one of the SATA bays Slide the 3 5 inch to 2 5 inch converter in with the SATA connection towards the back and the black grilled top facing up as the picture below shows Place the 2 5 inch SATA HDD into the drive slot located on the front of the 3 5 inch to 2 5 inch converter
10. ealthy Primary Partition Disk Management P B Task Scheduler Ge Vista C Simple Basic NTFS Healthy System Boot Page File Active Crash Dump Prim E Event Viewer amp XP D Simple Basic NTFS Healthy Primary Partition Shared Folders Local Users and Groups amp Reliability and Perform ea Device Manager More Actions lt m Mista C 221 62 GB NTFS Healthy System Boot Page File Act Bas XP DD 465 76 GB 244 14 GB NTFS Online Healthy Primary Partition Bilah blah blah F 3725 93 GB NTFS Healthy Primary Partition 5 Drive Unallocated Pronerti eS Device Pronerfit d To format the drive right click the Drive Properties Box and select Format e If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for volumes larger than 2TB Note Windows XP does not support GPT or volumes larger than 2TB f Click through several more windows leaving the default settings until you see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Perform a quick format unless you want to completely erase any data on the drive and have time to wait A quick format should take less than a minute while standard formatting may take several hours g Click Next and then Finish to start the format process When the format
11. ecommend that you perform a final check on this product Prior to first use please verify that the write blocking function of this product is working properly This is easily done attach a known good formatted drive and verify that the drive mounts properly on your computer Use a drive that has data on it that you are willing to overwrite Transfer files to the drive The files will appear to transfer to the drive Thereafter unmount the drive and remount the drive The files that you wrote to the drive should not appear after the drive is remounted If they do appear there is a problem with your forensic device and you should contact our support department for further instructions CRU WiebeTech support may be reached at 866 744 8722 toll free 316 744 8722 international support wiebetech com email Table of Contents 1 Pre Installation Steps 1 1 Forensic RTX410 3QJ Accessories 1 2 Identifying Parts 2 Using Forensic RTX410 3QJ 2 1 Installing a Host Bus Adapter HBA 2 2 Jumper Configuration for 3 5 inch IDE PATA HDD 2 3 Installing Hard Drives 2 3 1 SATA HDD 3 5 inch 2 3 2 IDE PATA HDD 3 5 inch 2 3 3 SATA HDD 2 5 inch 2 4 Forensic RTX410 3QJ Host Connections 2 5 Connecting Forensic RIT X410 3QJ to your Computer 2 6 Daisy Chaining 3 Usage with Mac and Windows Operating Systems 3 1 Usage with Macintosh Computers 3 1 1 Compatibility 3 1 2 Using Volumes 3 2 Usage with Windows Operating System 3 2 1 Compatibil
12. er HBA Optional Install a host bus adapter HBA into an empty expansion slot inside your computer If your computer already has the ports you need you can skip this step Compatible cards are available from WiebeTech www wiebetech com The following general steps will work for most cards Instructions for individual cards may vary so consult your card s user manual a Power down the computer system b Insert the PCI card into an available PCI slot Do not force it but it will take firm pressure to fully seat the interface It may help to gently rock the card back and forth as you apply pressure c Once the card is fully seated in the slot secure it in place with a screw d Turn the computer back on 2 2 Jumper Configuration for 3 5 inch IDE PATA HDD If using a 3 5 inch IDE PATA drive configure the jumpers on your hard drive The drive must be set to the Master setting Consult the instructions for your drive some drives display configuration information on the drive s label A few drives have both Master with Slave Present and Master without Slave options Choose the latter in this case In rare cases if the Master setting does not work then try Cable Select Rear of hard drive AARP RAR AAR RA Example IDE interface Jumper Power Pins 2 3 Installing Hard Drives 2 3 2 SATA HDD 3 5 inch For SATA drives simply pull on the ejection handle and open the door Then just slide in your SATA driv
13. is complete the Drive Properties Box will update to show the new volume name The new volume can now be found in My Computer 3 2 3 Mounting and ejecting volumes If the hard drives attached to RTX are already formatted you can begin using the volume right away When the unit is properly connected and turned on a window may open to allow you access to the volume If no window appears you can find the volume by double clicking My Computer Eject RTX before powering it down by single clicking the green arrow icon on the task bar then selecting Safely remove Windows will indicate when it is safe to disconnect RTX Disconnecting the unit without first ejecting it can result in data loss 3 2 4 Creating a Boot Drive Some PC motherboards support booting from an external device To activate this feature you will need to adjust the motherboard s BIOS settings Check with your motherboard s manufacturer or owner s manual for details WiebeTech 4 HPA DCO 4 1 HPA DCO Indication FORENSIC RTX Forensic RTX s HPA DCO indication LEDs glow green if a drive containing a hidden area called an HPA or DCO is connected If the drive does not have an HPA or DCO the LED does not glow See hittp www wiebetech com hpa_dco php for more information on HPAs and DCOs 4 2 HPA DCO Mode Setting Requires USB or FireWire connection By default the Forensic RTX is shipped on mode 1 leaving the HPA and DCO areas as
14. ity 3 2 2 Using Volumes 4 HPA DCO 4 1 HPA DCO Indication 4 2 HPA DCO Mode Setting 5 Firmware Updates 6 Frequently Asked Questions 7 Technical Specifications 3 A EE 8 e EE 9 9 10 10 11 WiebeTech 1 Pre Installation Steps 1 1 Forensic RTX410 3QJ Accessories Check the accessories with your Forensic RTX410 3QJ Please contact WiebeTech if any parts are missing or damaged The box should contain the following items Accessories Quantity Forensic RTX410 3QJ unit 3 5 inch to 2 5 inch converter 4 USB 2 0 cable Packet of screws and keys Quick Start Guide and Warranty i Information Take a moment to familiarize yourself with the parts of the Forensic RTX410 3QJ This will help you to better understand the remaining instructions 1 2 Identifying Parts Front View Rear View 7 5cm Fan Handle Ejection Handle USB 3 0 Port Key Lock FireWire Port eSATA Port Power Supply Fan Power and Access LEDS P5 FORENSIC RTX Power Switch ESS ke See Wie D Chisenn A a on E l Power Connection Port Bays one and three are write blocked Bays two and four are read write Close Up of Panel Bay 1 HPA DCO indication LED Bay 1 Write Block Indication LED FORENSIC RTX Bay 2 HPA DCO indication LED Bay 3 Write Block Bay 3 HPA DCO indication LED Indication LED Bay 4 HPA DCO indication LED WiebeTech 2 Using Forensic RTX410 3QJ 2 1 Installing a Host Bus Adapt
15. k Repair Disk 9 211 3 MB MATSHITADY To repair disk permission problems on a disk or volume that has Mac OS X installed i select its icon and click Repair Disk Permissions Sy 184 0 MB Untitled 0 Click the Verify buttons to test the disk or permissions without changing anything Eag A WiebeTech To repair your startup disk start up from your Mac OS X Install disc CD or DVD then choose Utilities gt Disk Utility A ES Untitled v 3 1 3 Mounting and unmounting volumes If the hard drives installed in the product are already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable You can use OS X s Disk Utility to easily format the drive see section above Unmount the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 3 1 4 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from
16. le to one of the remaining open FireWire ports on the back of the Forensic RTX Plug the other end of that cable into an open FireWire port on the computer Be sure to label your drives in such a way that you ll know which one you re accessing on the computer 3 Usage with Mac and Windows Operating Systems 3 1 Usage with Mac OS X 3 1 1 Compatibility Forensic RTX does not require drivers for operation under Mac OS X However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 1 2 Formatting a drive To format use Mac OS X s Disk Utility found in the applications folder a Click on the drive in the window to the left see picture below b Click the Erase tab in the window to the right see picture below c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your drive with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process WiebeTech o 2 8 Disk Utility O M J a Bumi a cr ibongeri Meni Pnshis a Iita SMi 2 Togi Partition RAID Restore 115 0 GB HDS722512VL gt Dual 500 G4 To repair a disk or volume select its icon in the list on the left and clic
17. s equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a home or commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Tested to comply In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem FC with FCC standards 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end 3 Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug 4 Reorient or relocate the receiving antenna FOR OFFICE OR COMMERCIALUSE
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