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Western Digital My Book Duo 4TB

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1. 60 Changing the Device Configuration 61 Registering the Device 64 Restoring the WD Software and Disk Image 65 Setting the Device Sleep Timer 65 Upgrading the Device Capacity 65 Using the WD Quick View Icon 66 Opening the WD SmartWare Software 66 Checking Device Status 67 Monitoring Icon Alerts 67 Safely Disconnecting the Device 67 8 Managing and Customizing the Software 68 Checking for Software Updates
2. 68 Configuring a Remote Dropbox Account 68 Specifying a Different Retrieved Content Folder 69 Specifying the Number of Backup Versions 70 Uninstalling the WD Software 71 Uninstalling on Windows Vista or Windows 7 71 Uninstalling on Windows 8 71 9 Replacing a Drive 72 Determining Which Drive Failed 72 Obtaining a Replacement Drive 72 Removing and Replacing the Drive 73 10 Using the Device with a Mac 81 Reformatting the Device Drives
3. 49 With the WD Security or WD Drive Utilities Software 49 With the WD SmartWare Software 50 With the WD Drive Unlock Utility 50 Changing Your Password 51 Turning Off the Device Lock Feature 53 7 Managing and Customizing the Device 54 Checking Device Health 54 Erasing the Device Drives 55 Using the Drive Erase Function 56 Using Five Invalid Passwords 57 Managing the Device Configuration 60 Checking the Device Status
4. 90 ICES 003 NMB 003 Statement 90 Safety Compliance 90 CE Compliance For Europe 91 KC Notice Republic of Korea only 91 Environmental Compliance China 91 Warranty Information All Regions Except Australia New Zealand 91 Obtaining Service 91 Limited Warranty 92 Warranty Information Australia New Zealand 92 Obtaining Service 93 Warranty 93 GNU General Public License
5. 81 Restoring the WD Software and Disk Image 81 MY BOOK DUO USER MANUAL TABLE OF CONTENTS v 11 Troubleshooting 82 Installing Partitioning and Formatting the Drive 82 Frequently Asked Questions 82 A Installing the SES Driver 84 Installing on Windows Vista Computers 84 Installing the Driver Automatically 84 Installing the Driver Manually 85 Installing on Windows 7 and Windows 8 Computers 87 B Compliance and Warranty Information 90 Regulatory Compliance 90 FCC Class B Information
6. ii Accessing Online Support ii Contacting WD Technical Support ii 1 About Your WD Storage Device 1 Features 1 Kit Contents 3 Optional Accessories 3 Operating System Compatibility 3 Device Drive Format 4 Physical Description 4 Device Power Activity LED 5 Drive Status LEDs 5 USB 3 0 Interf
7. 25 Retrieve Tab Displays 28 Settings Tab Display 30 Help Tab Display 31 4 Backing Up Files 33 How the Backup Function Works 33 Backing Up Files 33 5 Retrieving Files 42 How the Retrieve Function Works 42 Retrieving Files 42 MY BOOK DUO USER MANUAL TABLE OF CONTENTS iv 6 Locking and Unlocking the Device 47 Password Protecting the Device 47 Unlocking the Device
8. Consumes more disk space 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 30 2 On the Software Settings screen click File History to display the Set File History dialog 3 On the Set File History dialog a Use the selection box to specify the number of backup versions that you want to keep for each file from 1 to 25 b Click Apply MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE 71 Uninstalling the WD Software Use your operating system s Add or Remove Programs function to uninstall the WD software from your computer Uninstalling on Windows Vista or Windows 7 1 Click Start gt Control Panel 2 Double click Programs and Features 3 Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall WD SmartWare WD Security WD Drive Utilities 4 Click Uninstall Change and Yes at the Do you wish to proceed prompt Uninstalling on Windows 8 1 Right click the tile for the WD Software that you want to uninstall on the Start screen WD SmartWare WD Security WD Drive Utilities 2 Select Uninstall in the Windows taskbar 3 Click Yes at the Are you sure prompt Important Uninstalling the WD SmartWare software deletes all existing backup job configurations Your backup files will still be there but you will have to manually re enable each backup after reinstalling the WD Smar
9. Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at http support wd com Note that The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup The Additional Files category on the content gauge for your backup target device shows the system files and hidden files that your operating system put there when you installed the device Because they change so frequently Outlook pst files are only backed up once every 24 hours for a continuous backup This exclusion does not apply to other mail application files For a scheduled backup Outlook pst files are backed up according to the schedule Hovering the pointer over a category displays the number of files in the category Continued Table 1 Home Tab Functional Descri
10. GPL 94 Index 95 MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 1 About Your WD Storage Device My Book Duo premium RAID storage provides the quickest way to transfer save and protect your photos videos music and other massive files to free up valuable space on your computers This dual drive device features blazing fast transfer speeds encrypted hardware RAID and comprehensive local and cloud backup options My Book Duo is the ultimate storage solution offering the capacity and security you need This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Device Drive Format Physical Description Registering Your Device Handling Precautions Features My Book Duo is the ultimate dual drive storage solution offering the capacity and security you need with blazing fast transfer speeds hardware configured RAID and comprehensive local and cloud backup options Quickly save and organize your files Free up valuable space on all your computers Save and organize your entire media collection on your My Book Duo device with ultra fast data transfer speeds up to 290 MB s for HD video files on 4 to 12 TB devices Performance may vary based on your operating s
11. want to use a password to protect your device you will need to re create it See Password Protecting the Device on page 47 MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 60 Managing the Device Configuration The initial default configuration of your My Book Duo device is as a striped RAID 0 disk array for high speed maximum storage performance You can reconfigure the device as either A mirrored RAID 1 disk array for maximum protection reduced storage performance JBOD individual drives that can be accessed independently for enhanced flexibility Checking the Device Status The WD Drive Utilities software provides a status indication of the device configuration and each device drive 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 2 If you have more than one supported device connected to your computer click the icon of the one that you want to check 3 Click RAID Management gt RAID Status 4 The status display shows Current Configuration as either RAID 0 Striped RAID 1 Mirrored JBOD Individual Drives RAID Status where This status indication Signifies that Cannot Access Data The RAID disk array has errors and your data is not accessibl
12. Backup Plan prompt Selecting Performs a backup Hourly Every hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Use the Day selection box to specify the day of the week that you want to run your backup c Use the at selection box to specify time of day that you want to run your backup IF you want to back up on the selected backup source device THEN All of the categories of files Proceed to step 7 Selected categories of files Skip to step 8 on page 37 All of the files and folders Skip to step 9 on page 38 Selected files and folders Skip to step 10 on page 39 MY BOOK DUO USER MANUAL BACKING UP FILES 36 b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected c Select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauges d Click Enable Backup to begin backing up all categories of files on the back
13. Buttons Support Link Contact Us Link Online User Manuals Link WD Store Link MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 32 Support link Uses your Web browser to connect to the WD Service amp Support Home page at http support wd com WD Store link Uses your Web browser to connect to the WD online store at http store westerndigital com store wdus Table 5 Help Tab Functional Description Continued Display Component Description MY BOOK DUO USER MANUAL BACKING UP FILES 33 Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically backs up all your important files to the selected backup target device music movies photos documents email and other files Continuous backup instantly makes a second copy whenever you add or change a file on the selected backup source device Scheduled backups run on the days and times you select After the WD SmartWare software categorizes the different types of files on the selected backup source device clicking the Enable Backup button backs all of them up to the selected backup target device Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any New file that is created on or copied to the selec
14. Locked Have forgotten or lost your password and must erase the drive Using Five Invalid Passwords on page 57 Important If you want to save any of the data that is on the device drives back it up to another device before continuing with the drive erase For Individual Drives For RAID Array Configurations MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 57 After the drive erase operation completes go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your device Note Erasing your device drives also removes your password If you used a password to protect your device you will need to re create it See Password Protecting the Device on page 47 Using Five Invalid Passwords When your have forgotten or lost your password you can erase the device drives by entering five invalid passwords on the Unlock Drive dialog See With the WD Security or WD Drive Utilities Software on page 49 With the WD SmartWare Software on page 50 With the WD Drive Unlock Utility on page 50 1 On the Unlock Drive dialog enter five invalid passwords a Type a password in the Password box b Click Unlock Drive or Unlock c Click OK to close the Authentication Failed message from the WD Security or WD Drive Utilities software 2 Entering the fifth invalid password displays a too many password attem
15. Tab Functional Description Display Component Description Advanced backup area In category mode the initial default configuration of the WD SmartWare software is to back up all categories of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up Clicking Apply Changes in the backup files selection box creates a custom backup plan and updates the content gauges Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure view displaces the backup source device content gauge on the Backup tab display Continued MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 27 Advanced backup area continued In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After selecting the files or folders that you want to back up clicking Apply Changes creates a custom backup plan using your recent selections Revert clears your recent selections and redisplays the prior applied configuration Backup schedule reminder button Not shown in Figure 10 on page 25 For scheduled backups clicking the button displays a status dialog that Shows the date and time of your next sche
16. WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your password on this computer c Click Unlock Drive d At the Your drive is now unlocked message click Exit to close the WD Drive Unlock utility screen Changing Your Password 1 Open the Change Security dialog by clicking either The WD Security desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Security MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 52 2 If you have more than one supported device connected to your computer click the icon of the one with the password that you want to change 3 Type your current password in the Password box 4 Select the Change password option 5 Type your new password in the Choose a password box using up to 25 characters 6 Retype your new password in the Verify password box 7 Type a hint to help remember your new password in the Password hint box 8 Select or clear the Enable auto unlock for user check box to signify whether you want the WD Security software to remember your new password for the selected device on this computer 9 Click Update Security Settings 10 Click OK to close the Security has been enabled message CAUTION After changing a password the device remains
17. WD Security software USB 3 0 cable AC adapter Quick install guide Optional Accessories For information about optional accessories for WD products visit Operating System Compatibility Your My Book Duo device and the WD Drive Utilities and WD Security software are compatible with the following operating systems Figure 1 My Book Duo Kit Contents US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base answer ID 1048 Windows Mac OS X Windows Vista Windows 7 Windows 8 Snow Leopard Lion Mountain Lion Mavericks My Book Duo Device AC Adapter Quick Install Guide USB 3 0 Cable MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 4 The WD SmartWare Pro software is compatible with the following operating systems Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Device Drive Format Your My Book Duo device drives are preformatted as a single NTFS partition for comp
18. accessing the files on your device unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the device whenever You shut down and restart your computer You disconnect and reconnect the device to your computer Your computer exits the sleep mode depending on its configuration You will have to do this even if you do not have the WD Security software installed on your computer Depending on the software configuration of your computer there are three ways to unlock the drive using either the WD Security or WD Drive Utilities software WD SmartWare software WD Drive Unlock utility With the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the device to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog 1 To display the Unlock Drive dialog click either The WD Security desktop shortcut icon if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Security The WD Drive Utilities desktop shortcut icon if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities 2 If you have more than one supported device connected to your computer click the icon of the one that is locked to display the Unlock Drive d
19. backing up all of files and folders on the selected backup source devices at the specified backup frequency and skip to step 11 on page 40 MY BOOK DUO USER MANUAL BACKING UP FILES 39 Note If you configured a scheduled backup at step 5 on page 34 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup Click Back Up Now if you want to bypass the schedule and run the backup now 10 To backup selected files or folders from selected backup source device a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt b In the backup by files selection box open the folder structure c Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder d Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configurati
20. business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or email support service at http support wd com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support website at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the c
21. c Verify that the RAID Status display shows Current Configuration RAID 1 Mirrored RAID Status Degraded Drive 1 Status and Drive 2 Status Online A Rebuild button for launching the RAID array rebuild d Click Rebuild and note that The RAID Status changes to Rebuilding x Drive Status for the drive you replaced changes to Rebuilding You do not need to wait for the rebuild operation to complete which could take several hours As indicated your data is available on the other drive and you can still access the device e Optionally if you want to disconnect the device from your computer and continue rebuilding the array offline safely remove the device disconnect the USB interface cable and watch the device power activity indicator f If the power activity indicator Continues blinking rapidly The RAID 1 rebuild will automatically continue offline Stops blinking and goes off Restart the rebuild offline by using a stiff wire or straightened paper clip to momentarily press the device reset button through the rear access hole see Figure 3 on page 5 Note Do not press and hold the reset button If you press and hold it for four seconds or more you will power down the device Continued If your device is configured as THEN MY BOOK DUO USER MANUAL REPLACING A DRIVE 80 19 Go to http support wd com and see Knowledge Base answer ID 7 for information about do
22. of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks of Western Digital Technologies Inc in the U S and other countries WD SmartWare WD Drive Utilities WD Security and Data Lifeguard are trademarks of Western Digital Technologies Inc in the U S and other countries Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies Picture shown may vary from actual product 2014 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705120 A01 Jul 2014
23. on page 19 Signifies that a valid login user name and password are required to access secured network attached storage devices No writable partition icon Not shown in Figure 9 on page 19 Appears when the WD SmartWare software cannot find a valid volume or share on the device You must configure the device before you can select it for WD SmartWare backup and retrieve functions Table 1 Home Tab Functional Description Continued Display Component Description MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 25 Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays depending on how you want to select files to back up By category As shown in the content gauges By file As shown in the folder structure of your computer s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 10 below and Table 2 on page 26 for a brief functional description of the Backup tab displays Figure 10 Backup Tab Displays Backup by Category Display Backup by Files Display Backup Source Content Gauge Backup Target Content Gauge Category File Backup Toggle Button Enable Disable Backup Toggle Button Advanced Backup Area Set Backup Frequency Button MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 26 Table 2 Backup
24. target device icon Provides the name of the backup target device connected to your computer If you have more than one supported device connected to your computer left click the one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue background Continued Table 1 Home Tab Functional Description Continued Display Component Description Selected Device MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 23 Backup target device icon continued Right clicking a direct attached device icon displays a menu with the following options Open Displays the device listing in your computer s file management utility Properties Displays the Windows Drive Properties dialog Safely remove Prepares your system to disconnect the drive Note The Safely remove option is not available for non WD drives Right clicking a network attached device icon displays a menu with the following options Open To display the device listing in your computer s file management utility Dashboard To display the Web interface for configuring the device Map To display the Windows Map Network Drive dialog Create Shortcut To add a shortcut to the device to your desktop display Alerts To display the WD SmartWare WD Alerts reports Properties To display the Device Details and Troubleshooting information for the device Right click
25. the WD SmartWare software displays a Caution message indicating the number of files involved View link that you can click to see a list of the files and the reasons they were not backed up MY BOOK DUO USER MANUAL BACKING UP FILES 41 Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try Saving and closing all of your open files Closing all running applications including your email program and Web browser 13 If you clicked Disable Backup at step 11 the disable backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either No to disregard your request and do not disable the backup Yes to follow through with your request and disable the backup 14 If you backed up files by category and the backup source device has more than one internal hard drive or multiple drive partitions repeat the backup procedure for each one Important Appearance of a Caution message indicating that the backup target device is full means that there is not enough free space on the device to complete the backup The best long term solution would be to relegate the device to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store web
26. unlocked for as long as you continue your current work session Then the WD Security software Locks the device when you shut down your computer disconnect your device or your computer goes into the sleep mode Requires you to type your password to unlock the device when you restart your computer or reconnect your device UNLESS you selected the Enable auto unlock for user check box when you changed your password MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 53 Turning Off the Device Lock Feature 1 Open the Change Security dialog by clicking either The WD Security desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Security 2 If you have more than one supported device connected to your computer click the icon of the one that you want to remove password protection from 3 Type your password in the Password box 4 Select the Remove security option 5 Click Update Security Settings to remove password protection and display the Set Security dialog MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 54 Managing and Customizing the Device This chapter includes the following topics Checking Device Health Erasing the Device Drives Managing the Device Configuration Registering the Device Restoring the WD Software and Disk Image Setting the Device Sleep Timer Upgrading the Device Capacity Usin
27. you selected a backup volume from a different backup source device or a remote Dropbox folder at step 3 on page 43 A retrieved content folder To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply IF you have THEN the WD SmartWare software displays the MY BOOK DUO USER MANUAL RETRIEVING FILES 45 5 Click Next to display the Select content to retrieve dialog 6 In the Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder Select the Show older files check box to display the different backed up versions of your files Select the Show deleted files check box to display backed up files that have been deleted Select the View icon to list individual files To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter Select the check boxes for the files or folders that you want to retrieve 7 Click Start Retrieving IF you want to retrieve from the selected backed up volume THEN select the All of the file
28. 1 File History 70 Retrieve Folder 69 Software Updates 68 Software Updates button 30 option setting 68 Software GPL 94 Start Cancel Retrieving toggle button 29 Starting WD SmartWare software 66 Status check 67 Support link 32 Switch to Category File Backup toggle button 25 27 System compatibility 3 System file category defined 21 T Temperature status WD Quick View icon 67 U Uninstalling WD software 71 Unlocking the drive 49 from the virtual CD 50 67 with the WD Security software 49 without the WD Security software 50 Upgrade to WD SmartWare Pro screen 11 W Warranty information 91 92 93 WD service 91 93 Store link 32 WD Apps Setup Wizard 8 WD Drive Utilities software Drive Erase dialog 56 screen 10 Sleep Timer dialog 65 WD Quick View icon 66 WD Security software Change Security dialog 51 53 screen 10 Set Security dialog 10 47 WD SmartWare Pro upgrade screen 11 WD SmartWare software Backup tab displays 17 25 functional overview 17 Help tab display 18 31 Home tab display 17 18 operating system compatibility 4 Retrieve tab displays 17 28 Settings tab display 18 30 Windows uninstalling WD software 71 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights
29. AID configuration but that would erase all of your data Missing The expected drive is not installed New Drive The installed drive has not been configured Click Configuration and reconfigure the RAID disk array Online The drive is healthy and part of the RAID disk array Rebuilding The drive is the target disk of the rebuild operation and that rebuild operation is still in progress CAUTION Changing the device configuration reformats both drives which erases all of the data on them If you have been using the device in one mode and want to switch to a different mode back up your files to another storage device before changing the configuration Changing the device configuration also removes your password If you use a password to protect your device you will need to re create it after changing the device configuration See Password Protecting the Device on page 47 This status indication Signifies that MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 62 Note Changing the device configuration also deletes the WD software and all of the support files utilities and user manual files You can download these to restore the device to its original configuration after the change See Knowledge Base answer ID 7 at http support wd com for information about downloading and restoring the WD software and disk image 1 Open the WD Drive Utilities software by clicking either The WD Dri
30. Do not drop or jolt the device Do not move the device during activity Do not use this product as a portable device To allow proper ventilation do not block any of the device enclosure s air slots MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 7 Connecting the Device and Getting Started This chapter provides instructions for connecting the device and installing the WD Drive Utilities WD Security and WD SmartWare software on your computer It includes the following topics Connecting the Device Getting Started with the WD Software Connecting the Device 1 Turn on your computer 2 Connect the My Book Duo device as shown in Figure 4 3 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your device 4 Verify that the device appears in your computer s file management utility listing Your My Book Duo device is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the device WD Drive Utilities WD Security WD SmartWare 12 1 2 3 4 MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 8 Getting Started with the WD Software 1 Double click the WD Apps Setup file that appears in the listing for the device in your computer s file management utility to display the WD Apps Setup Wizard 2 Click Next to display the End Use
31. Dropbox account invalidates any backups you have configured using the current account as a backup source or target device Specifying a Different Retrieved Content Folder When you start a retrieve you can choose whether you want to store the retrieved files in either Their original locations on your computer A Retrieved Content folder MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE 70 By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder 1 Either create a new folder or determine which existing folder you want to use 2 Click the Settings tab to display the Software Settings screen see Figure 12 on page 30 3 On the Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog 4 On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions Improves your ability to retrieve files from a longer back in time period
32. External Desktop placeholder My Book Duo Premium RAID Storage User Manual My Book Duo User Manual ii WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wd com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at http support wd com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thought
33. MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 16 Figure 8 Initial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software It includes the following topics Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Provides Home Device icons and content gauges showing the total capacity and category structure of the selected backup source device and each available backup target device If the selected backup source device has more than one internal hard drive or multiple hard drive partitions or if an available backup target device has multiple partitions or network shares the WD SmartWare software displays a selector box that you can use to specify the one you want to work with See Home Tab Display on page 18 Backup One of two backup dialogs depending on
34. OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wd com download gpl or obtained on CD for a nominal charge from http support wd com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is pr
35. RRANTY INFORMATION 91 CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe KC Notice Republic of Korea only Environmental Compliance China Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wd com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expirat
36. Settings to save your password and enable hardware encryption for your device 10 Click OK to close the Security has been enabled message Note When you create a password the WD Security software saves your password in firmware on the My Book Duo device and displays the WD Unlocker utility virtual CD VCD as a device in your computer s file management utility listing This listing appears The next time you shut down and restart your computer When you remove and reconnect or power cycle the My Book Duo device Your computer exits the sleep mode depending on its configuration The listing appears regardless of whether the device is locked or not or whether you selected the Enable auto unlock for user check box when you created your password It remains as long as you have password protection enabled for the device CAUTION After creating a password the device remains unlocked for as long as you continue your current work session Then the WD Security software Locks the device when you shut down your computer disconnect your device or your computer goes into the sleep mode Requires you to type your password to unlock the device when you restart your computer or reconnect your device UNLESS you selected the Enable auto unlock for user check box when you created your password MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 49 Unlocking the Device After you have created a password to keep others from
37. Timer box select the inactivity time interval at which you want to turn off the device b Click Set Timer Upgrading the Device Capacity Increasing the capacity of your My Book Duo device by installing higher capacity drives is as easy as one two three 1 Use steps 1 through 9 of Removing and Replacing the Drive on page 73 to remove both drives 2 Use steps 10 through 16 to install the new drives MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 66 3 Use the WD Drive Utilities software to confirm the New Drive status indication and reconfigure the device See Changing the Device Configuration on page 61 Important Only use WD Red or WD Green hard drives to upgrade the capacity of your My Book Duo device Also both drives must be new and have the same capacity for RAID configurations Using any other hard drive or mixed drive capacities voids the warranty for your My Book Duo device Using the WD Quick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar You can use the icon to Open the WD SmartWare software Check the device status Safely disconnect the device Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software You can start the WD SmartWare software by Left or right clicking the WD Qui
38. a of the Home screen a If you have more than one backup target device connected to your computer click the icon of the one that you want to back up files to b Verify that a light blue background highlights the selected device c If the selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use 3 Click the Backup tab to display the Backup screen see Figure 10 on page 25 4 The initial default configuration of the WD SmartWare software is for continuous backups If you want to configure scheduled backups click Set Backup Frequency to display the Set Backup Frequency dialog 5 On the Set Backup Frequency dialog a Select the Scheduled Backup option Selected Device MY BOOK DUO USER MANUAL BACKING UP FILES 35 b Select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups c Click OK to save your schedule and close the Set Backup Frequency dialog 6 On the Backup screen 7 To back up all of the categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there click the Switch to Category Backup button and OK at the Switching
39. ace 6 USB Hub Connectors 6 Reset Button 6 Kensington Security Slot 6 Registering Your Device 6 Handling Precautions 6 2 Connecting the Device and Getting Started 7 Connecting the Device 7 Getting Started with the WD Software 8 3 WD SmartWare Software Functional Overview 17 Home Tab Display 18 Backup Tab Displays
40. allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law MY BOOK DUO USER MANUAL COMPLIANCE AND WARRANTY INFORMATION 93 Obtaining Service WD values your
41. arranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the MY BOOK DUO USER MANUAL COMPLIANCE AND WARRANTY INFORMATION 94 product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION
42. atibility with all supported Windows operating systems If you want to use the device with a Mac computer see Reformatting the Device Drives on page 81 and Troubleshooting on page 82 Physical Description As shown in Figure 2 the My Book Duo device has the device power activity LED indicator and a status indicator for each drive on the front Windows Windows Vista Windows 7 Windows 8 Figure 2 Front of the My Book Duo Device Device Power Activity LED Drive Status LEDs MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 5 As shown in Figure 3 the My Book Duo device has the power connector reset button interface port two USB 3 0 hub connectors and a security slot on the back Device Power Activity LED The device power activity LED shows the condition of the device as follows Drive Status LEDs The drive status LEDs show the drive status as follows Figure 3 Back of the My Book Duo Device LED Appearance Device Condition Black off Powered down or not connected to a computer White steady Powered up connected and idle White blinking slowly Standby initiated by the device sleep timer setting White blinking rapidly Read or write activity or rebuilding a RAID 1 array Red blinking slowly RAID fault status condition Red blinking rapidly Overheated LED Appearance Drive Status Black off Normal no fault Red steady Drive has a RAID fault condition or is reb
43. atures 1 Q Quick drive test 54 R RAID Management Configuration dialog 62 Status display 60 RAID modes status checking 60 Reformatting the drive 81 82 Registering the device 64 Registration dialog 64 Regulatory compliance 90 Remote Dropbox account configuring 71 Replacing a drive 72 Reset button 6 Restoring the software disk image 65 81 Retrieve about retrieving files 42 destination option buttons 29 files option button 29 folder specifying 69 procedure 42 Retrieve Folder button 30 Retrieve some files selection box 29 Retrieve tab displays Backed Up Volumes selection box 29 Browse button 29 Change retrieve folder box 29 description 28 functional overview 17 MY BOOK DUO USER MANUAL INDEX 97 Retrieve destination option buttons 29 Retrieve files option buttons 29 Retrieve some files selection box 29 Start Cancel Retrieving toggle button 29 S S M A R T status check 54 Safety compliance 90 Schedule backups Select Backup Fre quency screen 14 Security Change Security dialog 51 53 Set Security dialog 10 47 Select Backup Frequency screen 14 34 Backup Plan screen 14 Select Backup Device screen 12 Set Backup Frequency button 25 27 34 File History dialog 70 Retrieve Folder dialog 70 Sleep Timer dialog 65 Settings tab display description 30 Dropbox Account button 30 File History button 30 functional overview 18 Retrieve Folder button 30 Software Updates button 30 Software Settings Dropbox Account 7
44. ce as shown in Figure 4 on page 8 use the Windows Computer Management utility to install the SES driver 1 Open All Programs and click Computer gt Manage MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 88 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software 3 Click Browse my computer for driver software 4 Browse to Computer double click the My Book Duo device double click the Extras folder and select WD SES Device Driver MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 89 5 Click Next 6 When the installation completes click Close MY BOOK DUO USER MANUAL COMPLIANCE AND WARRANTY INFORMATION 90 Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfe
45. ck View icon in the taskbar and selecting WD SmartWare Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare Clicking the WD SmartWare desktop shortcut icon if you created one when you installed the software WD Quick View Icon MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 67 Checking Device Status You can see the device capacity used temperature and RAID status and find out if the device is locked by hovering the pointer over the WD Quick View icon in the taskbar Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate device status Hover the pointer over the WD Quick View icon to find out which device is causing the icon alert See Checking Device Status on page 67 Safely Disconnecting the Device You can safely disconnect the device by either Right clicking the WD Quick View icon in the taskbar and selecting the Safely remove option for your device Right clicking the device icon on the WD SmartWare Home screen and selecting the Safely remove option Right clicking the device icon on either the WD Security or WD Drive Utilities screen and selecting the Eject Disk option Wait for the power activity LED to turn off before disconnecting the device from the computer IF the WD Quick View icon flashes THEN the device might be Green and white Locked or in a format that the WD SmartWare software does not un
46. click Apply Retrieve destination option buttons Specify where you want to copy the files retrieved from the selected backup target device To the Original Places copies the retrieved files to the same location that they were backed up from To a Retrieved Content Folder copies all of the retrieved files to a single folder Retrieve files option buttons By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device Retrieve some files selection box Displays all of the files from the selected backed up volume in a folder structure with check boxes for selecting individual files or folders Start Cancel Retrieving toggle button Controls retrieve operations by starting and canceling the retrieve MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 30 Settings Tab Display See Figure 12 and Table 4 for a brief functional description of the Settings tab display Figure 12 Settings Tab Display Table 4 Settings Tab Functional Description Display Component Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dro
47. cted to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 On the Found New Hardware wizard screen click Locate and install driver software 1A MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 85 3 On the Found New Hardware WD SES Device wizard screen click Yes search online this time only to allow Windows Vista to connect to Windows Update Windows Vista automatically Connects to Windows Update Finds downloads and installs the SES driver Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 86 2 On the Found New Hardware WD SES Device wizard screen click Don t search online 3 At the Install the disc that came with your WD SES Device prompt click I don t have the disc Show me other options 4 Browse to Computer and a Double click the My Book Duo device b Double click the Extras folder c Select WD SES Device Driver d Click Next MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 87 5 When the installation completes click Close Installing on Windows 7 and Windows 8 Computers After connecting the devi
48. d backup with Dropbox Easily save a second copy of your files to your Dropbox cloud account using the WD SmartWare Pro software Then open view and share the files you have backed up using Dropbox And for more ways to protect your important content you can also back up your Dropbox account to your My Book Duo device Note A Dropbox account is required for cloud backup Cloud services features and applications can be changed terminated or interrupted at any time and may vary by country System level backup Acronis True Image WD Edition software backs up your computer s hard drive at the system level for total data protection With a system level backup to your My Book Duo device you can restore your computer s hard drive after a system crash or restore selected system files that have been corrupted or accidentally deleted For Acronis True Image ATI WD Edition software and user guide downloads go to ATI WD Edition software free download http products wd com wdacronis ATI WD Edition user guide free download http products wd com wdacronis um Ultimate security with password protection Gain peace of mind knowing that your data is protected from unauthorized access with password protection for your privacy Flexible connectivity with two USB expansion ports Expand your storage capacity and clear your workspace with two additional USB 3 0 ports on the back of your My Book Duo device Connect additional drives to
49. derstand non Windows format in a Windows environment White Degraded Red Either Overheated Power down the device and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support In some other RAID error condition CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the device MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE 68 Managing and Customizing the Software This chapter includes the following topics Checking for Software Updates Configuring a Remote Dropbox Account Specifying a Different Retrieved Content Folder Specifying the Number of Backup Versions Uninstalling the WD Software Checking for Software Updates When enabled the Software Updates option automatically checks for WD SmartWare software updates This ensures that you are always using the most recent software version To enable or disable the Software Updates option 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 30 2 On the Software Settings screen click Software Updates to display the Software Updates dialog 3 On the Software Updates dialog a Select or clear the Automatically check for WD SmartWare software updates check box b Click Check Now if you want to check for software updates now Configuring a Remote Dropbox Account Before you can use a remote Dropbox folde
50. duled backup the last backup that might have been missed and the last completed backup Provides a Backup Now button for bypassing the schedule and running the backup now Backup source content gauge Same as the content gauge for the backup source device on the Home tab display See Backup source content gauge on page 21 Backup target content gauge Same as the content gauge for the backup target device on the Home tab display See Backup target content gauge on page 22 Category File Backup toggle button Switches the backup mode between categories and files Category mode Backs up files according to their categories as shown in the content gauges The button name is Switch to File Backup when the backup mode is category File mode Backs up files according to their folder structure on the selected backup source drive The button name is Switch to Category Backup when the backup mode is file Enable Disable Backup toggle button Starts and stops the backup Set Backup Frequency button Opens the Set Backup Frequency dialog for selecting either continuous or scheduled backups A continuous backup runs all the time A scheduled backup runs only on specified days at specified times Table 2 Backup Tab Functional Description Continued Display Component Description MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 28 Retrieve Tab Displays Three WD SmartWare software R
51. e Data Lost Detected The RAID disk array contains errors and the drives have corrupted data Degraded The RAID disk array is degraded but your data is still accessible Install a supported WD drive and rebuild the RAID disk array Continued MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 61 Drive 1 and Drive 2 Status where Changing the Device Configuration Healthy The RAID disk array is healthy Your data is accessible Not Configured No RAID disk array has been created Either one or both device are new Rebuild Failed The RAID disk array could not be rebuilt but your data is still accessible Try rebuilding the array again Rebuilding x The RAID disk array is rebuilding but your data is still accessible Unknown The RAID configuration is unknown Click Configure to create a new RAID disk array or reinstall the original drives This status indication Signifies that Drive Not Supported The drive model is not supported Replace the drive with a supported WD drive Empty There is no drive installed but none was expected Failed The drive has failed Replace this drive immediately ID Mismatch The drive metadata information does not match its serial number Insufficient Capacity The drive you installed has insufficient capacity to be part of the mirrored RAID disk array You could use it to create a new RAID disk array of smaller capacity by performing a new R
52. etrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device Selecting the backup volume to retrieve from Selecting the destination for retrieved files Selecting the files to retrieve from the selected backup target device See Figure 11 below and Table 3 on page 29 for a brief functional description of the Retrieve tab displays Figure 11 Retrieve Tab Displays Select a Volume to Retrieve From Display Select a Destination for Retrieved Files Display Select Content to Retrieve Display Backed Up Volumes Selection Box Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 29 Table 3 Retrieve Tab Functional Description Display Component Description Backed Up Volumes selection box Lists the backed up volumes that are available to retrieve files from on the selected backup target device You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box and Browse button By default the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and
53. evice that has the files you want to back up a Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder By default the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition or a local direct attached external hard drive Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device See step 4 of Configuring a Remote Dropbox Account on page 69 MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 13 After configuring your Dropbox account for access by the WD SmartWare Pro software the Dropbox icon signifies that the backup source device will be your remote Dropbox folder b If the selected backup source has more than one internal hard drive or drive partition or external hard drives use the backup source device selector to select the one that you want to back up 11 In the Backup Target area of the Select Backup Source and Backup Target screen a If you have more than one backup target device connected to your computer click the icon of the one that you want to back up files to b Verify that a light blue hig
54. expand as your storage needs increase Or use them to charge your smartphones or tablets to create the ultimate organized workspace Configure manage and diagnose your device with the WD Drive Utilities software You are in complete control With this software you can run drive diagnostics manage RAID configurations erase and format your device drives register your device and more Easy to set up easy to use Ready to use right out of the box with preformatted NTFS drive partitions for supported Windows operating systems The device drives can also be easily reformatted for supported Mac OS X operating systems Ultra reliable with WD Red drives Your My Book Duo device has WD Red drives inside These drives are designed and tested for reliability and optimal performance in small RAID environments User serviceable enclosure Ready to upgrade your drives to expand storage capacity With the simple push of a button pop open the enclosure and insert new drives with ease No special tools required Important For the latest WD product information and news visit our website at http www wd com For the latest software firmware and product documentation and information go to http support wd com downloads MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 3 Kit Contents As shown in Figure 1 your My Book Duo device kit includes the following My Book Duo device with WD SmartWare Pro WD Drive Utilities and
55. file that is added Continuous Backup Runs all the time Scheduled Backup Runs only on specified days at specified times b If you selected the Scheduled Backup option select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups c Click Next to display the initial Backup screen The initial Backup screen display depends on the type of backup you selected at step 13 on page 14 See Figure 8 on page 16 15 On the initial Backup screen you can either Run your first backup See Backing Up Files on page 33 before clicking Enable Backup Click Skip Backup to skip the backup 16 Click OK to close the Backup Plan configuration complete message Selecting Performs a backup Hourly Every hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Use the Day selection box to specify the day of the week that you want to run your backup c Use the at selection box to specify time of day that you want to run your backup
56. g the WD Quick View Icon Checking Device Status Monitoring Icon Alerts Opening the WD SmartWare Software Safely Disconnecting the Device Checking Device Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your device is performing well Run the following tests if you are concerned that your device is not operating properly SMART Status Check SMART is a failure prediction function that continuously monitors key internal performance attributes of the device drives A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another device before a failure occurs The result of a SMART status check is a pass or fail evaluation of the drives condition Quick Drive Test Each device drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drives for major performance problems The result of a quick drive test is a pass or fail evaluation of the drives condition Complete Drive Test The most comprehensive device diagnostic is the complete drive test It checks every sector of each device drive for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks
57. gure 9 on page 19 and Table 1 on page 20 for a brief functional description of the Home tab display Settings Buttons for opening dialogs to Specify the number of backup versions that you want to keep for each file Specify a different destination folder for retrieved files Automatically check for WD SmartWare software updates Configure a remote Dropbox account for access by the WD SmartWare Pro software See Settings Tab Display on page 30 Help Instant access to Detailed information about backing up and retrieving files and making your software setup selections WD Customer Support and software update services See Help Tab Display on page 31 In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices The tab display Provides MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 19 Figure 9 Home Tab Display Backup Source Content Gauge Backup Source Device Selector Backup Source Selector Computer Icon Backup Target Device Icons Backup Target Content Gauges MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 20 Table 1 Home Tab Functional Description Display Component Description Activation code required icon Not shown in Figure 9 on page 19 Signifies that the device is either a non WD device or an unsupported WD device that requires a va
58. h drives in RAID array configurations and on the selected drive in JBOD configurations Always back up the data on the device drives before erasing them MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 56 The WD Drive Utilities software provides two ways to erase your device drives depending on whether your device is locked or not Using the Drive Erase Function 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 9 2 If you have more than one supported device connected to your computer click the icon of the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog 4 On the Drive Erase dialog a For individual drives select the check box for each drive that you want to erase Erase Drive 1 Erase Drive 2 b If you want to change the name of a volume type over the name in the Volume Name box c Read the warning about the loss of data if you erase your device or a drive d Select the I understand check box to signify that you accept the risk and activate the Erase Drive button e Click Erase Drive IF your device is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section
59. hat happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub A USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER 84 Installing the SES Driver If you do not install the WD software you should install the SCSI Enclosure Services SES driver on Windows computers to keep the hardware popup wizard from displaying every time you connect the device to your computer Note The SES Driver is installed automatically when you install the WD software This appendix includes the following topics Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the device as shown in Figure 4 on page 8 the Found New Hardware screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them You can use the Found New Hardware screen to install the SES driver either Automatically if your computer is connected to the Internet Manually whether your computer is conne
60. he device drives to single HFS J partitions This chapter includes the following topics Reformatting the Device Drives Restoring the WD Software and Disk Image Reformatting the Device Drives Go to http support wd com and refer to Knowledge Base answer ID 3865 for information about reformatting the device drives See Troubleshooting on page 82 for more information about reformatting the device drives Restoring the WD Software and Disk Image After you have reformatted your device drives for use on Mac computers go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software and disk image The WD SmartWare software is not available for Mac computers with this device CAUTION Reformatting the device drives erases all their contents If you have already saved files on the device be sure to back them up before reformatting it 1 10 MY BOOK DUO USER MANUAL TROUBLESHOOTING 82 Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support website at http support wd com and search our knowledge base for more help Installing Partitioning and Formatting the Drive The FAT32 file system has a maximum i
61. hlight surrounds the selected device c If you select Dropbox as your backup target device use the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device See step 4 of Configuring a Remote Dropbox Account on page 69 d If the selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 14 12 Click Next on the Select Backup Source and Backup Target screen to display the Select Backup Plan screen 13 On the Select Backup Plan screen a Select the option for the type of backup that you want to run Category Backup Finds and backs up all of the files of the selected categories on the backup source device File Backup Backs up files or folders that you select from a folder view of the backup source device b Click Next to display the initial Select Backup Frequency screen MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 15 14 On the initial Select Backup Frequency screen a Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new
62. ialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 50 With the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect the device to your computer unless you selected the Enable auto unlock for user check box when you created your password the WD SmartWare Pro software displays a Drive is locked message in place of the content gauge for your device 1 If the WD SmartWare Pro Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display it 2 Type your password in the Password box 3 Click Unlock With the WD Drive Unlock Utility Whenever you connect your password protected device to a computer that does not have the WD software installed you can use the WD Drive Unlock utility to unlock the device there The WD Drive Unlock utility is on a virtual CD drive that appears in your computer s file management utility display 1 Start the WD Drive Unlock utility by either Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the WD Drive Unlock exe file Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 51 2 On the
63. iguration should clear the Unknown RAID Status Obtaining a Replacement Drive After you have determined which drive has failed go to http support wd com and see Knowledge Base answer ID 8644 for information about obtaining a replacement drive When contacting Technical Support have the following information ready The serial number of your My Book Duo device Date of purchase The serial number of each internal hard drive you need to replace 19 MY BOOK DUO USER MANUAL REPLACING A DRIVE 73 See steps 1 through 9 of the following procedure for removing the drive to get the serial number Important Only use WD Red or WD Green hard drives to replace the drives in your My Book Duo device enclosure Also replacement drives must be new and the same capacity as the drive that failed The RAID configurations require both drives to be the same capacity Using any other hard drive or capacity voids the warranty for your My Book Duo device Removing and Replacing the Drive Your My Book Duo dual drive storage device is a limited user serviceable device You can easily replace the hard drives inside the enclosure After receiving the replacement drive replace the failed drive as follows 1 If the device is password protected remove your password to avoid conflicts with the replacement drive See Turning Off the Device Lock Feature on page 53 2 Safely dismount the device from your computer 3 Important T
64. ing the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Backup target device selector Not shown in Figure 9 on page 19 The backup target device selector appears under the icon for each supported backup target device that has more than one drive partition or network share The drive partition or network share that you select is the target for subsequent backup operations and the source for subsequent retrieve operations Device display scroll pointers Not shown in Figure 9 on page 19 One installation of the WD SmartWare software supports as many external devices as you system can handle When the number of connected devices exceeds the display capacity the WD SmartWare software displays left right device display scroll pointers so you can see them all Continued Table 1 Home Tab Functional Description Continued Display Component Description Scroll Pointers MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24 Device locked icon Not shown in Figure 9 on page 19 Signifies that the device is password protected and locked Free trial countdown icon Not shown in Figure 9 on page 19 Signifies that non WD devices unsupported devices and Dropbox account folders are being accessed by a 30 day free trial of the WD SmartWare Pro software upgrade Login required icon Not shown in Figure 9
65. ion serial number required via http support wd com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession B B Pb Hg Cd Cr VI PBB PBDE 4 4 pcs 4 pcs PCBA X USB EMI O SJ T11363 2006 X ST T11363 2006 X MY BOOK DUO USER MANUAL COMPLIANCE AND WARRANTY INFORMATION 92 Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a
66. is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not
67. is on a regular basis before you encounter any problems with your device And because they are so fast running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 17 MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 55 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 2 If you have more than one supported device connected to your computer click the icon of the one that you want to check 3 Click Diagnostics to display the Diagnostics dialog 4 On the Diagnostics dialog click the button for the test that you want to run SMART Status Quick Drive Test Complete Drive Test Erasing the Device Drives Note Erasing your device drives also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your device to its original configuration after erasing the drives See Knowledge Base answer ID 7 at http support wd com for information about downloading and restoring the WD software and disk image CAUTION Erasing the device drives permanently deletes all of the data on bot
68. lid activation code and upgrade to the WD SmartWare Pro software for access Backup source Dropbox icon Not shown in Figure 9 on page 19 Signifies that you have selected the Dropbox option for backup operations Right clicking the icon and selecting Select Account displays the Login Required dialog for configuring the account for access by the WD SmartWare Pro software Backup source computer icon Signifies that you have selected the computer option for backup operations and provides the name of the selected drive or drive partition Right clicking the icon displays a menu with the following options Open To displays the computer s file management utility listing Properties To displays the Windows System Properties dialog for the selected drive or drive partition Continued MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 21 Backup source content gauge The content gauge for the selected backup source device shows all of the files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions
69. me for each drive Important If you want to save any of the data that is on the device drives back it up to another device before continuing with the configuration Selecting the option Displays a volume dialog for specifying the MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 64 Registering the Device The WD Drive Utilities software uses your computer s Internet connection to register your device Registering the device provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 3 If you have more than one supported device connected to your computer click the icon of the one that you want to register 4 Click Registration to display the Registration dialog 5 On the Registration dialog a Type your first name in the First name box b Type your last name in the Last name box c Type your email address in the E mail address box d Select your language in the language box e Select or clear the Yes I want to receive communication check box to specify whether you want to receive email notificatio
70. ndividual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wd com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see Answer ID 291 at http support wd com Article IDs 314463 and 184006 at support microsoft com The appropriate third party software documentation or support organization Frequently Asked Questions Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures How to Answer ID Recover from a Password Mismatch error condition after replacing drive 11439 Recover from Insufficient Capacity or Not Supported error conditions after installing a used drive as a replacement 11440 Recover from an Unknown configuration error after installing mismatched drives 11441 Partition and format a WD drive on Window
71. ns about software updates product enhancements and price discount opportunities f Click Register Drive MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 65 Restoring the WD Software and Disk Image In addition to deleting all of the data on your device erasing or reformatting the device drives also removes the WD software and all of the support files utilities and user manual files If you ever need to remove and reinstall the WD software on your computer or move the device to another computer and install the software there you will need to restore the WD software and disk image on your device drives To do this after you have erased or reformatted the drives go to http support wdc com and see Knowledge Base answer ID 7 Setting the Device Sleep Timer The sleep timer turns off the power to your device after a certain period of inactivity to conserve power and minimize long term wear on the device drives 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 2 If you have more than one supported device connected to your computer click the icon of the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog 4 On the Sleep Timer dialog a In the Set Sleep
72. o avoid electrostatic discharge ESD damage ground yourself by touching a grounded metal object before handling the device 4 Disconnect the USB cables from the USB ports on the back of the device enclosure 5 Disconnect the AC adapter cable from the power connector 6 Place the device on a clean and stable surface 7 Firmly push down on the top cover button to release the latch and open the top cover 3 1 2 MY BOOK DUO USER MANUAL REPLACING A DRIVE 74 8 Lift and loosen the thumbscrew that secures the drive hold down plate and remove the plate 9 Using the pull tab carefully lift the faulty drive out of the enclosure Note Though the drives are labeled 1 and 2 it is their enclosure locations that determine the drive designations used by the WD Drive Utilities software As you view them from the front of the enclosure Switching the drives from one enclosure slot to the other would have no impact on the operation of your My Book Duo device or the WD Drive Utilities software If you do that just remember that regardless of the label on the drive the status and configuration of Drive 1 refers to the drive in the left enclosure slot Drive 2 refers to the drive in the right enclosure slot The drive in the enclosure slot Is drive Left 1 Right 2 MY BOOK DUO USER MANUAL REPLACING A DRIVE 75 10 Using a Phillips screwdriver loosen and remove the two guide scre
73. on MY BOOK DUO USER MANUAL BACKING UP FILES 40 e Click Enable Backup to begin backing up the selected files or folders on the selected backup source device at the specified backup frequency and proceed to step 11 on page 40 Note If you configured a scheduled backup at step 5 on page 34 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup Click Back Up Now if you want to bypass the schedule and run the backup now 11 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup The blue background for categories of files in the content gauge for the backup source device changes to yellow amber for all of the files that have not yet been backed up The gray background for categories of files in the content gauge for the backup target device changes to blue as the backup completes You can do other things with your computer as the WD SmartWare software backs up your files in the background The Enable Backup toggle button changes to Disable Backup for disabling the backup 12 Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up
74. or activating your free software upgrade see Figure 7 on page 11 and proceed to step 9 on page 11 MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 10 Figure 5 WD Drive Utilities Screen Figure 6 WD Security Screen MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 11 9 The WD SmartWare Pro software upgrade extends the backup function to non WD drives unsupported WD drives and a remote Dropbox folder Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on nine other computers a Type your first name in the First Name box b Type your last name in the Last Name box c Type your email address in the Email Address box d Click Activate to complete the upgrade and display the Activation Result message Figure 7 Upgrade to WD SmartWare Pro Screen MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 12 e Click OK to display the Select Backup Source and Backup Target screen At this point the WD SmartWare Pro software is installed If you want to skip the setup procedure for your initial backup for now click the X close window icon in the upper right corner of the Select Backup Source and Backup Target screen Otherwise proceed to step 10 10 In the Backup Source area of the Select Backup Source and Backup Target screen select the d
75. or to a remote Dropbox folder By default the computer option is selected and the computer icon signifies that the retrieve destination will be either an internal hard drive or drive partition or a local direct attached external hard drive 15 MY BOOK DUO USER MANUAL RETRIEVING FILES 43 Selecting the Dropbox option displays the Dropbox icon to signify that the retrieve destination will be a remote Dropbox folder b If the selected retrieve destination device has more than one internal hard drive or drive partition or multiple external hard drives use the backup source device selector to specify the one that you want to copy retrieved files to 2 In the Backup Target area of the Home screen a If you have more than one backup target device connected to your computer click the icon of the one that you want to retrieve files from b Verify that a light blue background highlights the selected device c If the selected device has more than one drive partition or network share use the backup target device selector under the device icon to specify the one that you want to use 3 Click the Retrieve tab to display either the Select a destination for retrieved files dialog Select a volume to retrieve from dialog See Figure 11 on page 28 IF you have THEN the WD SmartWare software displays the Created a single backup on the selected retrieve source backup target device from the selected retrie
76. ost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Email support wd com Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 3 year in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at its discretion make extended w
77. ovided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wd com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital MY BOOK DUO USER MANUAL INDEX 95 Index A Accessories optional 4 Acronis True Image WD Edition software 2 software download 2 user guide download 2 Activation code required icon 20 Advanced backup area Backup tab dis plays 25 26 27 Alerts flashing icon 67 B Backed Up Volumes selection box 29 Backup about backing up files 33 files content box 36 37 39 procedure 33 schedule reminder button 27 screens 25 initial 16 Backup source computer icon 19 20 content gauge Backup tab displays 25 27 Home tab display 19 21 device selector 19 22 Dropbox icon 20 selector 19 22 Backup tab displays advanced backup area 25 26 27 backup source content gauge 27 backup target content gauge 27 description 18 25 Enable Disable Backup toggle button 25 27 functional overview 17 Set Backup Frequency button 25 Set Backup Frequency buttons 27 Switch to Category File Backup toggle button 25 27 Backu
78. p target content gauge Backup tab displays 25 27 Home tab display 19 22 device icons Home tab display 19 22 23 device selector 23 Box contents 3 Browse button Retrieve tab displays 29 C CAUTION about erasing the drives 55 56 61 63 CAUTION about lost passwords 47 preventing data loss when disconnect ing 67 your unlocked drive 48 52 Change retrieve folder box Retrieve tab displays 29 China RoHS environmental compliance 91 Compatibility with operating systems 3 4 Compliance regulatory 90 Contact Us link 31 Content gauge backup source device Backup tab displays 25 27 Home tab display 19 21 backup target device Backup tab displays 25 27 Home tab display 19 22 Converting drive format 82 Creating a password 47 D Device drive diagnostics and status checks 54 drive erase function 65 Device display scroll pointers 23 Device locked icon 24 Diagnostics dialog 55 Disconnecting the drive 67 Disk image downloading and restoring 65 81 Drive capacity used WD Quick View icon 67 disconnecting 67 formats converting 4 handling precautions 6 sleep timer 65 status check WD Quick View icon 67 Drive Erase dialog 56 Drive replacement procedure 72 Drive Utilities device registration function 64 Drive Erase dialog 56 drive erase function 55 RAID management function 60 Sleep Timer dialog 65 Dropbox Account button 30 68 E Enable Disable Backup toggle button 25 27 MY BOOK DUO USER MANUAL INDEX 96 En
79. pbox folder for access by the WD SmartWare Pro software File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Software Updates button Displays the Software Updates dialog for enabling disabling the option that automatically checks for software updates MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 31 Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services See Figure 13 and Table 5 for a brief functional description of the Help tab display Figure 13 Help Tab Display Table 5 Help Tab Functional Description Display Component Description Contact Us link Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support wd com contact Learning Center topic buttons Provide links to display the main Learning Center help topics Overview Backup Retrieve Manage amp Customize Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wd com wdproducts wdsmartware um asp There you can select and open the online version of the user manual for your WD device Continued Learning Center Topic
80. ption Continued Display Component Description MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 22 Backup source device selector When the computer option is selected lists all of your computer s internal hard drives hard drive partitions and direct attached drives that are available as a backup source device Backup source selector Provides options for selecting the type of source device you want to back up Selecting the computer option displays your computer icon and lists all of your computer s internal hard drives hard drive partitions and direct attached drives in the device selector Selecting the Dropbox option displays the Dropbox icon and hides the device selector Backup target content gauge After installing the WD SmartWare software before running your first backup or copying any files to the device the backup target content gauge shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the device After running a backup or copying files to the device the backup target content gauge shows All of the files that have been backed up in the same categories as the content gauge for the backup source device see Backup source content gauge on page 21 Any other files that you have copied or saved to the device in the Additional Files category Backup
81. pts dialog depending on the application you used to open the Unlock Drive dialog Using the WD Security or WD Drive Utilities software Using the WD SmartWare Pro software MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 58 Using the WD Drive Unlock utility 3 To erase your device drives Using the WD Security WD Drive Utilities or WD SmartWare software a Read the warning about erasing all of the data on the device drives b Select the I understand check box to indicate that you accept the risk and activate the Erase Drive or Drive Erase button c Click Erase Drive or Drive Erase d When the drive erase completes click OK or Exit to close the drive is erased message For WD Security and WD Drive Utilities For WD SmartWare Using the WD Drive Unlock utility MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 59 a Click Erase Drive to display a warning about erasing all of the data on the device drives b Read the warning and select the I understand check box to signify that you accept the risk and activate the Erase button c Click Erase d After the erase operation completes click Exit to close the WD Drive Unlock utility screen Go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Note Erasing your device drives also removes your password If you still
82. r License Agreement 3 Read the license agreement and privacy policy and select the I have read and agree check box to accept the agreement and activate the Next button 4 Click Next to display the Custom Setup dialog 5 On the Custom Setup dialog a Select an application name to see a brief description of the application WD Drive Utilities WD Security WD SmartWare b Clear the check box for any application that you do not want to install c Select or clear the installation option check boxes for each application Create Desktop Shortcut Launch Application Figure 4 Connecting the My Book Duo Device MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND GETTING STARTED 9 d Click Next to install the selected applications and options 6 Wait for the installation to complete 7 When the installation completes click Finish to exit the WD Apps Setup Wizard 8 Depending on your selections Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen see Figure 5 on page 10 and Managing and Customizing the Device on page 54 Installing the WD Security software with the Launch Application option displays the WD Security screen see Figure 6 on page 10 and Locking and Unlocking the Device on page 47 If your computer is connected to the Internet installing the WD SmartWare software displays the Upgrade to WD SmartWare Pro screen f
83. r as a backup source or target device you must configure your Dropbox account for access by the WD SmartWare Pro software 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 30 2 On the Software Settings screen click Dropbox Account to display the Dropbox Account dialog 18 MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE 69 3 Click Select Account to display the Dropbox Login Required dialog 4 On the login required dialog a Click Sign In The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https www dropbox com b On the Dropbox website if you have not configured your account to remember your login credentials type your email address and password and click Sign in to see the connection request from the WD SmartWare Pro software c Click Allow to accept the connection request d The Success indication signifies that the WD SmartWare Pro software has been granted access to your remote Dropbox folder e Click Finish to finalize the connection close the Dropbox Login Required dialog and update the Current dropbox account display Note The procedure is the same if you later want to change to a different remote Dropbox folder In that case the WD SmartWare Pro software displays the Switch to a Different Dropbox Account dialog advising you that changing your
84. rence in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void your authority to operate this device ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information 1B MY BOOK DUO USER MANUAL COMPLIANCE AND WA
85. ried that someone else will gain access to it and you do not want them to see your files Note The password protection feature is not available for Individual Drives JBOD configurations 1 Open the Set Security dialog by clicking either The WD Security desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Security CAUTION The WD Security software uses your password to electronically lock and unlock your device If you forget your password you will not be able to access the data that is on your device or write new data to it You will have to erase the device drives before you can use it again 16 MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 48 2 If you have more than one supported device connected to your computer click the icon of the one that you want to create a password for 3 Read the warning about the possibility of data loss if you forget your password 4 Click the I understand check box to signify that you accept the risk 5 Type your password in the Choose a password box using up to 25 characters 6 Retype your password in the Verify password box 7 Type a hint to help remember your password in the Password hint box 8 Select the Enable auto unlock for user check box if you want the WD Security software to remember your password for the selected drive on this computer 9 Click Save Security
86. s 8 7 Vista and Mac OS X 3865 Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 or Vista 3647 Download software utilities firmware updates and drivers for WD products from the Downloads Library 1425 Format a WD external hard drive in FAT32 to use Windows or Mac OS X 291 1 11 MY BOOK DUO USER MANUAL TROUBLESHOOTING 83 Q Why won t my computer boot when I connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD external USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wd com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Q Why is the data transfer rate slow A Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 Q How do I determine whether or not my system supports USB 3 0 or USB 2 0 A Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information Q W
87. s Retrieve All Files option and skip to step 7 on page 45 Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 6 MY BOOK DUO USER MANUAL RETRIEVING FILES 46 8 During the retrieve The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location A Cancel Retrieving button is available for stopping the retrieve 9 A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved Destination is full message means that the selected retrieve destination backup source device does not have sufficient disk space to complete the retrieve MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE 47 Locking and Unlocking the Device This chapter includes the following topics Password Protecting the Device Unlocking the Device Changing Your Password Turning Off the Device Lock Feature Password Protecting the Device You should password protect your device if you are wor
88. s and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK 4WDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 429 861 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 400 627 6682 Venezuela 0800 100 2855 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 1800 419 5591 Uruguay 000 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 7704932 Korea 02 2120 3415 0021 800 83247788 Malaysia 1800 817 477 New Zealand 0508 555 639 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries 86 21 2603 7560 Toll free number available in the following countries Austria Belgium Czech Republic Denmark France Germany Ireland Italy Netherlands Norway Poland Slovakia Spain Sweden Switzerland United Kingdom MY BOOK DUO USER MANUAL TABLE OF CONTENTS iii Table of Contents WD Service and Support
89. site c Click External Hard Drives and select the best drive to suit your future requirements MY BOOK DUO USER MANUAL RETRIEVING FILES 42 Retrieving Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either Their original locations on the backup source device A special retrieve content folder Retrieve is generally a five step process 1 On the Home screen select The retrieve destination device the backup source device that you want to copy retrieved files to The retrieve source device the backup target device that has the files you want to retrieve 2 Select the backed up volume on the retrieve source device that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either their original locations on the backup source device or a special retrieve content folder 4 Specify what you want to retrieve either individual files and folders or everything 5 Retrieve the files Retrieving Files 1 In the Backup Source area of the Home screen select the retrieve destination backup source device that you want to copy retrieved files to a Use the backup source selector to specify whether you want to copy retrieved files to a local hard drive
90. tWare software See Backing Up Files on page 33 MY BOOK DUO USER MANUAL REPLACING A DRIVE 72 Replacing a Drive This chapter includes the following topics Determining Which Drive Failed Obtaining a Replacement Drive Removing and Replacing the Drive Determining Which Drive Failed Whether the application is running or not the WD Drive Utilities software continuously monitors the operational condition of your My Book Duo drives When a drive fails the utility displays a warning message Click OK to close the warning message and 1 Check the drive status indicators on the front of the device If one of the indicators is on steady red then that one is the failed drive 2 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 3 If you have more than one supported device connected to your computer click the icon of the one that has configuration issues 4 Click RAID Management gt RAID Status and check the status indications If the status of one of the drives is not Online then that drive is the failed drive If the RAID Status is Unknown and the status of both drives is Online then remove and replace either drive because the two are not compatible Returning the drives to their original conf
91. ted backup source device Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just leave the backup source and target devices connected to your computer Note Backup protection is automatic for as long as the backup source and target devices are connected to your computer Then whenever you disconnect and reconnect either device the WD SmartWare software rescans the backup source device for new or changed files and resumes automatic backup protection Backing Up Files 1 In the Backup Source area of the Home screen select the device that has the files you want to back up a Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder By default the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition or a local direct attached external hard drive 14 MY BOOK DUO USER MANUAL BACKING UP FILES 34 Selecting the Dropbox option displays the Dropbox icon to signify that the backup source device will be a remote Dropbox folder b If the selected backup source device has more than one internal hard drive multiple drive partitions or external hard drives use the backup source device selector to select the one that you want to back up 2 In the Backup Target are
92. the backup mode that you select The by category dialog provides content gauges showing the total capacity and category structure of the selected backup source and backup target devices The by file dialog provides a folder view of the selected backup source device for selecting the files and folders that you want to back up See Backup Tab Displays on page 25 Retrieve Three full screen dialogs for selecting the Backed up volume that you want to retrieve files from Destination where you want to copy the retrieved files Files that you want to retrieve See Retrieve Tab Displays on page 28 Continued 13 MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 18 Note In addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the Home tab display to view device content gauges and select The source device or drive partition that has the files you want to back up The target device or device partition network share that you want to back up files to or retrieve files from See Fi
93. to your computer click the icon of the one with the drive you replaced on the WD Drive Utilities screen and click RAID Management gt RAID Status to display the device status b Verify that the status display shows Current Configuration RAID 0 Striped RAID Status Offline Drive 1 Status and Drive 2 Status Unknown for the drive that you replaced and Online for the other drive This indication means that you must reconfigure your striped RAID 0 disk array c Click Configuration to display the volume dialog for reconfiguring the RAID array d Use the device configuration procedure in Changing the Device Configuration starting at step 5 on page 63 to reconfigure the striped RAID 0 disk array e When the reconfiguration completes the file management utility listing for your My Book Duo device reappears f Click RAID Status and verify that the status display shows Current Configuration RAID 0 Striped RAID Status Healthy Drive 1 Status Online Drive 2 Status Online Your device is ready to use Continued MY BOOK DUO USER MANUAL REPLACING A DRIVE 79 A mirrored RAID 1 disk array a Verify that the My Book Duo device reappears in your computer s file management utility listing b If you have more than one supported device connected to your computer click the icon of the one with the drive you replaced on the WD Drive Utilities screen and click RAID Management gt RAID Status
94. uilding Kensington Security Slot USB 3 0 3 amp Power Connector USB Hub Connectors Reset Button Access Hole MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 6 USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port speed up to 480 Mb s USB Hub Connectors Provide USB 3 0 ports for two additional devices Reset Button Use the reset button to resume the rebuild of a RAID 1 mirror array offline after disconnecting the My Book Duo device from your computer Kensington Security Slot For device security the Kensington security slot accepts a standard Kensington security cable sold separately For more information about the Kensington security slot and available products visit www kensington com Registering Your Device Always register your My Book Duo device to get the latest updates and special offers You can easily register your device using the WD Drive Utilities software as described in Registering the Device on page 64 Another way is to register online at http register wd com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Device drives may be damaged by rough handling shock or vibration Always observe the following precautions when unpacking and installing your external storage product
95. up source device at the specified backup frequency and skip to step 11 on page 40 Note If you configured a scheduled backup at step 5 on page 34 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup Click Back Up Now if you want to bypass the schedule and run the backup now MY BOOK DUO USER MANUAL BACKING UP FILES 37 8 To backup selected categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt b Click Advanced View to open the backup by categories selection box c In the backup by categories selection box Clear the check boxes for the categories of files that you want to exclude from the backup Select the check boxes for the categories of files that you want to include in the backup d Click Apply Changes to create a custom backup plan and refresh the content gauges e Click Enable Backup to begin backing up the selected categories of files on the selected back
96. up source device at the specified backup frequency and skip to step 11 on page 40 Note If you configured a scheduled backup at step 5 on page 34 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last MY BOOK DUO USER MANUAL BACKING UP FILES 38 completed backup Click Back Up Now if you want to bypass the schedule and run the backup now 9 To back up all of the files and folders on the selected backup source device a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt b In the backup by files selection box select the check box for the backup source device c Open the folder structure and verify that selecting the check box for the backup source device automatically selected the check boxes for all of the files and folders on the device d Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration e Click Enable Backup to begin
97. ve Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 2 If you have more than one supported device connected to your computer click the icon of the one that you want to configure 3 Click RAID Management gt Configuration to display the Configuration dialog 4 Select the option for the mode that you want to change to Stripe Maximum Capacity and Performance RAID 0 Mirror Maximum Data Protection RAID 1 Individual Drives JBOD Selecting the option Displays a volume dialog for specifying the Stripe or Mirror Volume name for the new RAID array Continued MY BOOK DUO USER MANUAL MANAGING AND CUSTOMIZING THE DEVICE 63 5 On the volume dialog a If you want to change the name of a volume type over the name in the Volume Name box b Read the warning about the loss of data when you change the device configuration and select the I understand check box to signify that you accept the risk and activate the Configure button c Click Configure to begin the configuration change 6 After the configuration change completes click OK to close the configuration message display 7 Go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image Individual Drives Volume na
98. ve destination backup source device Select a destination for retrieved files dialog Proceed to step 4 on page 44 Continued Selected Device MY BOOK DUO USER MANUAL RETRIEVING FILES 44 4 On the Select a destination for retrieved files dialog Created multiple backup volumes on the selected retrieve source backup target device from either Different internal hard drives or hard drive partitions on the backup source device Different backup source devices Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog c Proceed to step 4 Not run a backup on the selected retrieve source backup target device The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box You cannot retrieve files from a device that does not have a backup volume Click the Home tab and return to step 2 on page 42 to select the device that has the files you want to retrieve IF you want to copy your retrieved files to THEN select the option Their original locations on the selected retrieve destination backup source device To the Original Places Note The To the Original Places option is not available if
99. vironmental compliance China RoHS 91 Erase Drive dialog 56 Erasing the drives 55 CAUTION about erasing the drives 55 F FCC Class B information 90 File History button 30 Flashing icon alerts 67 Free trial countdown icon 24 Full media scan 54 G GNU general public license 94 GPL software 94 H Handling precautions 6 Hardware 3 Help tab display Contact Us link 31 description 31 functional overview 18 Learning Center topic buttons 31 Online User Manuals link 31 Support link 32 WD Store link 32 Home tab display backup source computer icon 20 backup source content gauge 21 backup target content gauge 22 backup target device icon 22 23 description 18 functional overview 17 I ICES 003 NMB 003 compliance 90 Icons activation code required 20 alerts flashing 67 backup target device 19 computer 19 20 device locked 24 Dropbox 20 free trial countdown 24 login credentials required 24 no writable partition 24 WD Quick View 66 Initial Backup screens 16 K Kensington security slot 6 Kit contents 3 L Launching WD SmartWare software 66 Learning Center topic buttons 31 Limited warranty information 92 Login required icon 24 N No writable partition icon 24 O Obtaining service 91 93 Online User Manuals link 31 Opening WD SmartWare software 66 Operating systems 3 4 Optional accessories 4 P Password protecting your drive 47 CAUTION about lost passwords 47 Physical description 4 Precautions for handling 6 Product fe
100. wnloading and restoring the WD software and disk image 8644 for information about returning the defective drive 20 If you removed your password before replacing the drive use the WD Security software to re create it See Password Protecting the Device on page 47 A mirrored RAID 1 disk array continued g When the rebuild operation completes the device status display shows Current Configuration RAID 1 Mirrored RAID Status Healthy Drive 1 Status Online Drive 2 Status Online Your device is ready to use JBOD individual drives a Verify that the My Book Duo drive that you did not replace reappears in your computer s file management utility listing b The listing for the new replacement drive does not appear because you have to format it using WD Drive Utilities RAID Management Configuration function see Changing the Device Configuration on page 61 c When the erase reformat operation completes verify that the file management utility listing for the replacement drive reappears Your replacement drive is ready to use If your device is configured as THEN MY BOOK DUO USER MANUAL USING THE DEVICE WITH A MAC 81 Using the Device with a Mac The My Book Duo device drives are formatted as single NTFS partitions for compatibility with updated Windows operating systems To use the device on Mac OS X operating systems and to use Time Machine if you want you must reformat t
101. ws and the pull tab from the drive you removed and install them on the new drive 11 Apply a new drive label to the replacement drive MY BOOK DUO USER MANUAL REPLACING A DRIVE 76 12 Gently slide the replacement drive assembly into the enclosure until it is fully inserted 13 Engage the alignment tab on the back of the drive hold down plate with the alignment slot on the enclosure chassis lower the cover into place and secure it with the thumbscrew Note Do not overtighten the thumbscrew MY BOOK DUO USER MANUAL REPLACING A DRIVE 77 14 Close the top cover and firmly push down on the top cover button until it snaps into place 15 Reconnect the AC adapter cable to the power connector on the back of the device enclosure 16 Reconnect the USB cables 17 If the WD Drive Utilities software is not already running start it by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 10 1 2 MY BOOK DUO USER MANUAL REPLACING A DRIVE 78 18 Depending on the configuration of your device If your device is configured as THEN A striped RAID 0 disk array The My Book Duo device does not reappear in your computer s file management utility listing In this case a If you have more than one supported device connected
102. ystem and hardware configuration Massive capacity The My Book Duo device is your storage vault With up to 12 TB of capacity you can save and protect all your photos videos music and important documents in one safe place Speed and security with hardware configured RAID True hardware RAID uses an independent processor to manage RAID volumes maximize bandwidth and sustain performance and reliability Multiple data management options Use the default performance mode RAID 0 for faster data transfers and maximum capacity With safe mode RAID 1 half the capacity is used to store your data and the other half is used for a duplicate copy offering twice the data protection You can also reconfigure to JBOD mode and use the drives individually And with the 256 bit AES hardware encryption feature you have peace of mind knowing that your files are secure Complete backup solutions to secure your data from loss Your My Book Duo device offers a comprehensive backup solution to help protect your media collection and important files Integrated backup software The WD SmartWare Pro software works quietly in the background to help protect your data using minimal computer resources Select continuous backup mode to automatically back up your files as they change or 11 MY BOOK DUO USER MANUAL ABOUT YOUR WD STORAGE DEVICE 2 select the scheduled backup option to automatically back up your files at specified intervals Clou

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