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Axis Q1932-E

1. For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 39 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 42 The router must support UPnPTM Check the Internet firewall with your network administrator Check if you need to configure the router settings from System Options gt Network gt TCP IP gt Basic 53 AXIS Q1932 E Thermal Network Camera Troubleshooting Problems with streaming H 264 Problems with AXIS Media To enable the updating of video images in Internet Explorer set the browser to allow ActiveX Control Internet Explorer controls Also make sure that AXIS Media Control is installed on your computer only No H 264 displayed in the Check that the relevant H 264 connection methods and correct interface are enabled in the AMC client Control Panel streaming tab See AXIS Media Control AMC on page 12 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options Network TCP IP Advanced Multicast
2. in the address field in a browser The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 38 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the clien
3. AXISA COMMUNICATIONS AXIS Q1932 E Thermal Network Camera User Manual About this Document This manual is intended for administrators and users of AXIS Q1932 E Thermal Network Camera and is applicable to firmware 5 55 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later versions of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license and one 1 AAC decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited
4. Note Enabling Visual confirmation may introduce video latency 5 Click the Visual Confirmation box and check that the area of interest polygon turns red when objects enter the area The lines stay red as long as moving objects are detected within the area of interest 6 Click Save to retain the changes Note AXIS Video Motion Detection must either have a status of Idle or Running for the VideoMotionDetection option to appear in the drop down list under Events 7 To configure an action rule if the line has been touched and for more information about configuring action rules see Events 30 AXIS Q1932 E Thermal Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur For example the product can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an action rule Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Goto Detectors Motion Detect
5. Open a browser and type http IP address in the Location Address field For other methods of assigning the IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To open a command prompt in Windows open the Start menu and type cmd in the Run Search field To use the ARP command in Windows 8 Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 6 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from th
6. ip address gt local lt user gt lt file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup To reset the product to the factory default settings 48 AXIS Q1932 E Thermal Network Camera System Options 5 Disconnect power from the product Press and hold the control button and reconnect power See Hardware Overview on page 6 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 Using the installation and management software tools assign an IP address set the passwo
7. registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe C This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been
8. the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 25 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 31 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 4 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an incl
9. AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 12 23 AXIS Q1932 E Thermal Network Camera Configure the Live View Page User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page Note To enable this setting at least one I O port must be configured as an output port See O Ports on page 46 To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time c
10. H 264 only Check if your router supports multicasting or if the router settings between the client and the accessible by local clients product need to be configured The TTL Time To Live value may need to be increased No multicast H 264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser Go to ActiveX component Setup Live View Config and select Java applet under Default viewer restricted or prohibited Poor rendering of H 264 Ensure that your graphics card is using the latest driver The latest drivers can usually be images downloaded from the manufacturer s website Lower frame rate than See Performance Considerations on page 59 expected Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup Video amp Audio Video Stream and Setup Video amp Audio Camer
11. Multicast axrtpm ip axis media media amp e QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp The Java applet supports simplex audio with G 711 encoding 14 AXIS Q1932 E Thermal Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Q Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 37 2 TCP IP See page 40 3 Date amp Time See page 39 4 Video Stream See page 16 5 Audio Settings See page 20 The Basic Setup menu can be disabled from System Options gt Security gt Users 15 AXIS Q1932 E Thermal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following e Video stream settings See page 16 e Stream profiles See page 17 e Camera settings See page 18 Overlay image See page 18 Privacy mask See page 20 e Audio settings See page 20 Audio clips See page 22 Video
12. Stream You can define the following video stream settings from Video amp Audio gt Video Stream e Image See page 16 Audio See page 20 e H 264 See page 17 e MJPEG See page 17 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example for object identification The pixel counter can be accessed from Video amp Audio Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video amp Audio Video Stream Select the Image tab The following settings are available Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes Mirror image If required the image can be mirrored Rotate image If required the image can be rotated 16 AXIS Q1932
13. The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup gt System Options gt Network TCP IP Advanced For more information see NAT traversal port mapping for IPv4 on page 42 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time AXIS Q1932 E Thermal Network Camera Access the Product To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers an
14. alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 31 Check that the SD card is not write protected that is read only Reformat the SD card and then click Mount Formatting the card will remove all content including all recordings from the SD card 55 AXIS Q1932 E Thermal Network Camera Technical Specifications Technical Specifications Function group Item Specifications Camera Model AXIS Q1932 E Image sensor Uncooled Micro bolometer 640x480 pixels pixel pitch 17 um Lens 10 mm f 1 2 FoV horizontal 57 Vertical 44 19 mm f 1 2 FoV horizontal 32 Vertical 24 35 mm f 1 2 FoV horizontal 18 Vertical 13 60 mm f 1 2 FoV horizontal 10 Vertical 8 Detection range 1 5 px 10 mm lens 19 mm lens 35 mm lens 60 mm lens Human 320 m 580 m 1050 m 1800 m Vehicle 990 m 1800 m 3200 m 5500 m Calculated with Johnson s criteria The detection range varies in different weather conditions Recognition range 6 px 10 mm lens 19 mm lens 35 mm lens 60 mm lens Human 80 m 150 m 260 m 440 m Vehi
15. default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTIPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see HTIPS on page 37 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT route
16. designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The product shall be connected using a shielded network cable STP that is properly grounded Canada This Class A digital apparatus complies with Canadian ICES 003 The product shall be connected using a shielded network cable STP that is properly grounded Cet appareil num rique de la classe A est confome la norme NMB 003 du Canada Le produit doit tre connect l aide d un c ble r seau blind STP qui est correctement mis la t
17. enabled on the System Options Security IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTTP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The security level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer connect To use HTTPS an HTTPS certificate must first be installed Go to System Options Security Certificates to install and manage certificates See Certificates on page 38 To enable HTTPS on the Axis product 1 Go to System Options Security HTTPS 2 Select an HTTPS certificate from the list of installed certificates 37 AXIS Q1932 E Thermal Network Camera System Options 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol enter https or http
18. test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 38 Create Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events gt Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 32 AXIS Q1932 E Thermal Network Camera Events 3 Click OK To use the recurrence in an a
19. to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see www opensource apple com apsi The source code is available from https developer apple com bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are
20. value for the color Example To make white transparent enter FFFFFF To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the Axis product 5 Click Save To select the image to use as overlay 1 Go to Video amp Audio gt Overlay Image 2 Select the image to use from the Use overlay image list and click Save To display the overlay image 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates 3 To control the image s position enter the X and Y coordinates The X 0 and Y 0 position is the top left corner If a part of the image is positioned outside the video image the overlay image will be moved so that the whole image is visible 4 Click Save Use Overlay Text in an Action Rule Action rules see page 31 can display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 19 AXIS Q1932 E Thermal Network Camera Video and Audio 1 Go to V
21. 0 1 IEC EN UL 60950 22 EN 50581 RoHS IEC 60529 IP66 NEMA 250 Type 4X IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 6 Class 4M4 IEC 60068 2 27 IEC 60068 2 52 IEC 60721 3 4 Class 4K3 Weight Included accessories 10 mm 2000 g 4 4 Ib 19 mm 2000 g 4 4 Ib 35 mm 2100 g 4 6 Ib 60 mm 2200 g 4 851b Installation Guide Installation and Management Software CD Windows decoder 1 user license AXIS Cross Line Detection license AXIS Video Motion Detection 2 1 Torx T20 screw driver RJ45 network cable 5 m 16 ft Wall and ceiling mount bracket Pipe converter for US Tools Torx T20 screwdriver Video AXIS Camera Companion included AXIS Camera Station and video management management software from Axis Application Development Partners not included software For more information see www axis com products video software Optional AXIS Multicable A I O Audio Power accessories AXIS T94G01P Conduit Back Box AXIS T91A47 Pole Mount AXIS T94P01B Corner Bracket AXIS T98A17 VE Video Surveillance Cabinet AXIS T8120 Midspans 15 W 1 port AXIS T8123 E Outdoor Midspan Network cable couplers AXIS T8129 PoE Extender AXIS T8604 Media Converter AXIS T8640 Ethernet over Coax Adapter PoE AXIS PS24 Mains Adapter AXIS T8414 Installation display AXIS T8006 PS12 Power Supply 58 AXIS Q1932 E Thermal Network Camera Technical Specifications Connectors Power Connector SD Card Slot Supp
22. 4 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 42 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with
23. AT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options Network TCP IP Advanced The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options Network SOCKS For more information see the online help Q Q
24. E Thermal Network Camera Video and Audio Palette The image can be colored by applying a palette Colors in the image indicate temperature differences and can be used to improve visibility of fine details The palette selected here is used as the default palette other palettes can be selected on the Live View page e Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions Overlay settings See Overlay on page 18 Click Save to apply the new settings H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as I frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous frames The H 264 stream settings can be configured from the Video amp Audio Video Stream page Select the H 264 tab The settings defined in this page will apply to all H 264 streams that do not use a stream profile The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis prod
25. UET ASH VIDE RY KI 97 TIVSIP SAL Ciel OC EO Kew WLT STEEL Korea 0 77E SLAB BASSIE VOX EE Af Ste Ol SS FHA Bref 7FSSIS A 9jol d ALS Fe US SHOR BLC AAS EXE STP shielded twisted pair ASS 4890 HES AZ SHALL Safety This product complies with IEC EN UL 60950 1 and IEC EN UL 60950 22 Safety of Information Technology Equipment The product shall be grounded either through a shielded network cable STP or other appropriate method The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage SELV and Limited Power Source LPS according to IEC EN UL 60950 1 Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local laws and regulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe wmm his symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local
26. a Settings Motion Detection triggers unexpectedly Changes in thermal radiation Motion detection is based on changes in thermal radiation in the image This means that if there are sudden changes in the ambient temperature motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with thermal radiation No audio Incorrect setup Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings 54 AXIS Q1932 E Thermal Network Camera Troubleshooting Poor audio quality Stuttering Unsynchronized audio and video using H 264 Distorted audio Feedback loops Reduce the number of listeners and viewers Decrease image resolution and compression Synchronize the product s date and time settings with an NTP server Go to Setup System Options Date amp Time Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or use half duplex mode instead Storage and disk management problems Storage disruption Video cannot be recorded SD card cannot be mounted A storage disruption
27. ade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 52 AXIS Q1932 E Thermal Network Camera Troubleshooting 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping The product is located on a different subnet The IP address is being used by another device Possible IP address conflict with another device on the same subnet Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 40 If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP add
28. aded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices see Storage on page 45 To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select the type of storage device from the Storage list 4 Select a Stream profile to use for continuous recordings To include audio in the recording use AAC audio encoding and make sure that audio is enabled in the selected stream profile 34 AXIS Q1932 E Thermal Network Camera Recordings 5 Click Save to save and start the reco
29. an be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options gt Ports amp Devices gt I O Ports and set the port s Normal state For more information about I O ports see 1 0 Ports on page 46 Note A multi connector cable available from Axis is required when connecting external I O devices to the Axis product See Multi Connector Cable sold separately on page 50 24 AXIS Q1932 E Thermal Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu Shock detection is used for example to generate an alarm if the product is hit by an object Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit Low sensitivity value implies that the product will generate an alarm only if the hit is powerful Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 25 To control the number of motion detection alarms
30. arately is required when connecting external audio equipment to the Axis product Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a lower dB Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product To add download modify or remove audio clips go to Video amp Audio Audio Clips For more information see the online help O To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 31 Note Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio gt Video Stream 22 AXIS Q1932 E Thermal Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 17 e Default Viewer for Browser See page 23 e Viewer Settings See page 23 e Action Buttons These are the buttons described in Controls on the Live View Page on page 9 e User Defined Links See page 24 e Output Buttons See page 2
31. authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates e find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS Q1932 E Thermal Network Camera Table of Contents Har
32. ays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is
33. below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server Obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 42 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 41 e Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 39 AXIS Q1932 E Thermal Network Camera System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By defau
34. cle 250 m 440 m 800 m 1350 m Calculated with Johnson s criteria The recognition range varies in different weather conditions Identification 12 range 12 px 10 mm lens 19 mm lens 35 mm lens 60 mm lens Human 40 m 75m 130 m 220 m Vehicle 125 m 220 m 400 m 680 m Calculated with Johnson s criteria The identification range varies in different weather conditions Sensitivity NETD 75 mK Video Video compression Resolutions Sensor is 640x480 Image can be scaled up to 800x600 SVGA Frame rate Up to 30 fps within EU Norway Switzerland Canada USA Japan Australia New Zealand Up to 8 3 fps in other countries Frame rate above 9 fps may be subject to export control regulations Video streaming At least 3 H 264 and Motion JPEG streams using the same palette simultaneous and individually configured in max resolution at 30 fps Controllable frame rate and bandwidth VBR CBR H 264 Image settings Brightness sharpness contrast exposure settings compression mirroring of images multiple palettes rotation frame rate text and image overlay privacy mask corridor format 56 AXIS Q1932 E Thermal Network Camera Technical Specifications Function group Item Specifications Audio Audio streaming Two way Full duplex Audio AAC LC 8 16 kHz compression G 711 PCM 8 kHz G 726 ADPCM 8 kHz Configurable bit rate Audio External microphone or line input line output input o
35. ct is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour 44 AXIS Q1932 E Thermal Network Camera System Options Storage SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected Note For SD card recommendations see www axis com Supports microSD cards with up to 64 GB of storage For best recording performance use a microSDHC or microSDXC card with speed class 10 The following SD card file systems are supported e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e vFAT supported by most operating systems for personal computers The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and pr
36. ction rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 33 AXIS Q1932 E Thermal Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule e To start a continuous recording see page 34 e To set up action rules see page 31 To access recordings see Recording List on page 34 To configure camera controlled storage see Storage on page 45 Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downlo
37. d servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 37 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 48 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see page 17 H 264 Quality Balanced Bandwidth Mobile Palette The Palette drop down list allows you to apply a palette to the image See mage on page 16 Whit
38. der Events 7 To configure an action rule if the line has been touched and for more information about configuring action rules see Events AXIS Video Motion Detection 2 1 The application AXIS Video Motion Detection 2 1 is included in this product AXIS Video Motion Detection is an application which enables the operator to configure a virtual area of interest in the camera view When the applications detects moving objects in that area of interest the event system can be used to trigger actions It is possible to set up an exclude area which is a virtual area used for masking part of an area of interest such as swaying trees or flags to avoid unwanted triggering of camera action Configure AXIS Video Motion Detection 2 1 The AXIS Video Motion Detection application must be configured before use Follow these steps 1 Navigate to Applications select AXIS Video Motion Detection in the application list and click Start 2 Navigate to Applications gt Motion Detection gt Settings and click the link AXIS Video Motion Detection settings 3 Click and drag the points to define the area of interest in the image The area of interest is defined by a polygon of 3 20 points To add a point right click on the line To remove a point right click on the point 29 AXIS Q1932 E Thermal Network Camera Applications Visual Confirmation Add Exclude Remove Exclude Save Close 4 To add an exclude area click Add Exclude
39. ding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry Note If recording audio to edge storage such as an SD card or network share use AAC encoding The Sample rate defines the number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help Q Audio Output An external speaker can be connected to the Audio out connector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video amp Audio gt Audio Settings 21 AXIS Q1932 E Thermal Network Camera Video and Audio Note A multi connector cable available from Axis Multi Connector Cable sold sep
40. dio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events Action Rules and set up an action rule see Setting Up an Action Rule on page 31 Note A multi connector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately on page 50 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 26 AXIS Q1932 E Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and licenses go to www axis com applications Note e t is recommended to run one application at a time Avoid running applications when the built in motion detection is active Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Ma
41. dows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 12 AXIS Q1932 E Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start screen or Start menu Alternatively right click the video image in Internet Explorer and click Settings fp AXIS Media Control X Video Audio PTZ i General Network Streaming Snapshot H 264 AXIS Media Control E Copyright 2004 2011 Axis Communications AB Version 6 02 Versions Item Version Media Control 6 2 10 8 Audio Component 3 2 3 1 RTP Source Filter 3 2 5 2 H 264 Video Decoder 3 0 2 0 Motion JPEG Video Decoder 3 0 2 0 File Writer 2 0 24 0 Overlay Mixer Filter 2 0 4 0 View License View User s Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as lon
42. dware Ver VIEW ss pop mipis eiui da ahin i ea d da a aa a a a dna 6 Connectors and Buttons eene eee 6 MD ate He En 7 Access the Q0 Aes PT DH mk eee 8 Access from a Browser eenen en 8 Access from the Internet oenen 8 Set the Root Password eneen eee 8 The Live View Page nennen 9 Media Streams assosecc uma RAI d anHEH ave RSEN EAR IAe ques Ed 12 How to Stream H 264 a orana seek Ree exe ee daten ee 12 MJPEG nsi ea na Ra as eigo ehe dob RC Pa ae Rc Ce Rn 12 AXIS Media Control AMC ssessses RR RR I3 12 Alternative Methods of Accessing the Video Stream suse 13 Access Audio Streams 0 0000 cece eee tenet eens 14 Set Up the PPORUGE cared Cie ae eenn i ede rde a 15 BASIC SECU seen euet petite bi t uere ecce ef aie a Pot eias 15 Video and Audi6 ss namana aa ER REESE Rac EOS S ETE 16 Video Stream ontneemt E que RI pex a RR acea wee REE ODER SA NER 16 Stream Profiles saar nan en aten eee A an RR eR eR hb Rede ede 17 Camera Settings lsisssseseesseeeee 18 OLE 18 Privacy Mask znne de eae Pe Re oe eee ERR aoe ee ee eere doe er 20 Audio Settings asss turnt temen ner enen een x ERR RR d 20 Audio CIPS onteerd ai ek ted Pe enne ene dod 22 Configure the Live View Page Lees see e hmm RR Rhe 23 DELERS cat antine tuted e a Nd ds Edad E ae RES 25 Shock Detection mascindewewseceseeniexseXxemjbRrseRa rk Re RU Y SE 25 Motion Detection isses Rte ene aon wanen aon ink ien Boek AUR 25 Audio Detection si i
43. e AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following 41 AXIS Q1932 E Thermal Network Camera System Options Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separat
44. e hot Output 1 Click Pulse to activate the product s output port for a defined period of time For information about how to enable and configure output buttons see page 24 Output 1 Click the Active Inactive buttons to manually activate and inactive the product s output port For information Q about how to enable and configure output buttons see page 24 Trigger The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to Q configure and enable the button see Manual Trigger on page 10 SERIE Click Snapshot to save a snapshot of the video image This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons Audio dip The Audio clip drop down list allows you to play an audio clip from the Live View page Select the AQ audio clip and click the Play button Heater The product s heater is controlled by the ambient temperature and is turned on and off automatically If required the heater can be activated manually by clicking the Heater button To show the button go to Setup gt Live View Config Under Action Buttons select Show heater button and specify the number of minutes the heater should be activated AXIS Q1932 E Thermal Network Camera Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View pa
45. ed by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options Network TCP IP Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options gt Network gt TCP IP gt Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Q Link Local IPv4 Address Link Local Address is enabled by
46. ed profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup gt Video amp Audio gt Stream Profiles To select a default stream profile for the Live View page go to Setup Live View Config Camera Settings The Video amp Audio Camera Settings page provides access to advanced image settings for the Axis product Image Appearance The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low dynamic conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference in thermal radiation It can be adjusted using the slidebar Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene Automatic gain control This setting is used to automatically adjust the gain to an appropriate range the weaker the image signal the stronger the gain Select the Linear or Equalization automatic gain control method The latter uses a histogram equalization method which adjusts the gain dynamically by distributing the most frequent intensity values Exposure zones Thi
47. erre Europe This digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interference in which case the user may be required to take adequate measures This product fulfills the requirements for emission and immunity according to EN 50121 4 and IEC 62236 4 railway applications This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS NZS CISPR 22 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interference in which case the user may be required to take adequate measures Japan 2 CORBIS TIAA Tee CS CORE RER SCH SCENE Aa ERCI CERSVET CO SG Ic HERE DSBIULG ea d Ak SEREN ACEA D
48. g as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTimelM The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 13 AXIS Q1932 E Thermal Network Camera Media Streams Note lt ip gt IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Access Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com developer e Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp
49. ge The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 31 To show the manual trigger buttons in the Live View page 1 Go to Setup Live View Config 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 12 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream Q The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in Q the AMC Control Panel Enable this button from Live View Config Viewe
50. haracteristics in the relevant fields 18 AXIS Q1932 E Thermal Network Camera Video and Audio 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 39 Overlay Image An overlay image is a static image superimposed over the video stream The image for example a company logo is used to provide extra information or to mask a part of the image For more information about privacy masks see Privacy Mask on page 20 To use an overlay image the image must first be uploaded to the Axis product The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the maximum image resolution If combining text and image overlays take into consideration that the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image To automatically scale the image to the resolution used by the Axis product select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image To upload an overlay image 1 Go to Video amp Audio Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 The Transparency Settings page is now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal
51. his select which variable shall be prioritized frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected The current bit rate can be set to appear as text overlay Under Overlay Settings select Include text and enter the modifier b in the field To apply the settings click Save MJPEG Sometimes the image size is large due to low dynamic or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low dynamic Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 31 17 AXIS Q1932 E Thermal Network Camera Video and Audio e When setting up continuous recording See Continuous Recording on page 34 nthe Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefin
52. ideo amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events gt Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that 4D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter D in the Include text field and enter Motion detected in the Text field when setting up the action rule Privacy Mask A privacy mask is a user defined area that prevent users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video amp Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the o
53. igger time period For more information see the online help Q Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 31 AXIS Q1932 E Thermal Network Camera Events 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a
54. igured as Open circuit or Grounded circuit Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Note A multi connector cable available from Axis is required when connecting I O devices to the Axis product See Multi Connector Cable sold separately on page 50 46 AXIS Q1932 E Thermal Network Camera System Options Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries in the Server Report Click Restore to reset most settings to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings e uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 48 For information about firmware upgrade see Upgrade the Firmware on page 52 Support Support Overview The System Options gt S
55. ion and configure a motion detection window See page 25 2 Go to System Options Storage and set up the network share See page 46 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add to add additional triggers When using additional conditions all conditions must be met to trigger the action To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post tr
56. is product s serial number at www axis com applications register 4 Install the license key file s on the Axis product s through the product s web pages Configure AXIS Cross Line Detection The AXIS Cross Line Detection application must be configured before use Follow these steps 1 Navigate to Applications select AXIS Cross Line Detection in the application list and click Start 2 Navigate to Applications Cross Line Settings and click the link Cross Line Detection Settings under Application Settings 3 Select the number of segments from the Segments drop down list 28 AXIS Q1932 E Thermal Network Camera Applications 4 Click and drag the line to the desired position in the image 5 Click Toggle to change the direction that the cross line will monitor The direction is represented by a blue arrow Objects crossing the line in the direction of the arrow will trigger the alarm or event If both arrows are present both directions are monitored Note The line will not trigger properly if positioned too close to the edge of the image 6 Check the Visual Confirmation box to verify that the line was configured correctly The line will flash red when touched To edit the Cross Line Detection configuration follow the above procedures Click Save to retain the changes Note AXIS Cross Line Detection must either have a status of Idle or Running for the CrossLineDetection option to appear in the drop down list un
57. l a CA signed certificate 1 Create a self signed certificate as described above 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Audio Settings on page 20 Note Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see
58. larm notifications In addition to the O V DC reference point and power DC output the 1 0 connector provides the interface to e Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port amp Devices Port Status if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Port amp Devices gt Port Status Function Pin Notes Specifications 0 V DC 1 0 V DC DC output 2 Can be used to power auxiliary equipment 12V DC Note This pin can only be used as power out Max load 50 mA Configurable Input 3 4 Digital input Connect to pin 1 to activate or leave 0 to max 30 V DC or Output floating unconnected to deactivate Digital output Connected to pin 1 when activated O to max 30 V DC open floating unconnected when deactivated If used with drain 100 mA an inductive load e g a relay a diode must be connected 50 AXIS Q1932 E Thermal Network Camera Multi Connector Cable sold separately in parallel with the load f
59. lt the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 48 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 40 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To
60. m 56 Connectors deca ede neha item buite epee age EEE Wed 59 AXIS Q1932 E Thermal Network Camera Table of Contents Performance Considerations llle eee eens AXIS Q1932 E Thermal Network Camera Hardware Overview Hardware Overview Power connector 1 0 and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot Mounting bracket 1 2 3 4 5 6 7 8 Connectors and Buttons For technical specifications see page 56 Network Connector RJ45 Ethernet connector with Power over Ethernet PoE The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 I O and Audio Connector Terminal connector for connecting external equipment e Audio equipment AXIS Q1932 E Thermal Network Camera Hardware Overview e Input Output 1 0 devices When connecting external equipment a multi connector cable available from Axis is required in order to maintain the product s IP rating For more information see Multi Connector Cable sold separately on page 50 Power Connector Terminal connector for connecting AC DC power supply SD Card Slot A microSD card no
61. ndd sinas nae 26 Applications oa cass eens an siete se ennn 27 Application Licenses eene 27 Install ARPNEAON ssai avatars mart ware mtd eed ae ete na sie e ad 27 Aon Considerations sanar snee gs Ree aon eek EXE Boe RERE 27 S Cross Line Detection eeen 28 AXIS Video Motion Detection 2 1 neee eee 29 Events aresep anmo nenene ga E a EE nde iras denna 31 Setting Up an Action Rule nnen 31 Add Recipients on eeens arseen ee Geared teer 31 Create Schedules iisi tenet ded toss Rises Rob adiit dote Rp ed lid 32 Set Up RECUIENCES ous ebbe re aie ae once bee bee HO OE SUE 32 Recordingsi EEE 34 Recording list arran semen marten expe mortar Reg annen 34 Continuous Recording neen 34 LANGUAGES sarren nanweannnsske rand nnee ee eek 36 System OPVIONS Rr 37 SEQUIILY saar aen ee eea guy ally erg a gene ee 37 Date Et Time EEE 39 Hai DIT 40 Such ENDE PME EIDEM 45 Portstt Devices oan sas san arena en eraser RU RR RCRUM ERR KORR RR Rege eae 46 Maintenance use onere aha i on ng eR e A a tt ote xU E doe ix npn 47 eL 47 DEM 48 Reset to Factory Default Settings ennen 48 Multi Connector Cable sold separately sese 50 Troubleshooting caszueweesse ike need wensen a d dur d ca we ome we 52 Check the Firmware eee 52 Upgrade the Firmware eeen 52 Symptoms Possible Causes and Remedial Actions 53 Technical Specifications saacansannsssansnisstenmsn dida
62. nges Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 37 To enable SNMP v3 check the box and provide the initial user password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 48 UPnP The Axis product includes support for UPnPTM UPnPTM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the produ
63. nline help Q Important Adding many privacy masks may affect the product s performance Audio Settings The audio functionality for each video stream is enabled under Video amp Audio gt Video Stream gt Audio Note A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Audio Modes The Axis product supports the following audio modes Full duplex Simultaneous two way audio allowing the Axis product to transmit and receive audio at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 10 Simplex Network Camera speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 10 20 AXIS Q1932 E Thermal Network Camera Video and Audio Simplex Network Camera microphone only Audio captured by the product microphone is transmitted from the Axis product to one or more clients To set the audio mode go to Video amp Audio Audio Settings and select the de
64. nual installation obtain the license key from the application vendor and upload the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options Support System Overview Install Application To install and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to Applications Select the application and click Log Application Considerations If an application is upgraded application settings including the license will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis C
65. oS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark different types of traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used 43 AXIS Q1932 E Thermal Network Camera System Options SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups To enable and configure SNMP in the Axis product go to the System Options Network SNMP page Depending on the level of security required select the version on SNMP to use Traps are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status cha
66. ommunications AB Note that the application must be supported by the new firmware For information about firmware upgrades see Upgrade the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 27 AXIS Q1932 E Thermal Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings AXIS Cross Line Detection The application AXIS Cross Line Detection is included in this product AXIS Cross Line Detection is a trip wire application which enables the operator to configure a virtual line in the camera view When a moving object crosses this virtual line the event system can be used to trigger actions Install Axis Application If a factory default reset has been performed the application license has to be downloaded from axis com applications Follow these steps 1 Download the application from www axis com applications 2 Install the application in the Axis product 3 To obtain the license key register the license code delivered with the product and the Ax
67. or protection against voltage transients 12 V max 50 mA Connection diagram A I O configured as input B 1 0 configured as output 1 0 connector 1234 51 AXIS Q1932 E Thermal Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup Basic Setup and in Setup About Upgrade the Firmware Important Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Note After the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the p
68. orts microSD cards with up to 64 GB of storage For best recording performance use a microSDHC or microSDXC card with speed class 10 Performance Considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth e Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected e Heavy usage of event settings affect the product s CPU load Frame rate affected e Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 59 User Manual Ver M1 13 AXIS Q1932 E Thermal Network Camera Date July 2014 Axis Communications AB 2014 Part No 56510
69. otect recordings from being removed select Lock under General Settings Mount and Unmount SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Open the Axis product s webpages and go to Setup System Options Storage 2 Click SD Card 3 Click Unmount 4 The card can now be removed Format SD Card Formatting the SD card will remove all data and recordings stored on the card Important If autoformat is enabled only use new or empty SD cards Any data stored on the card will be lost when the card is inserted into the Axis product An SD card inserted into the product can be manually formatted to one of the supported file systems To manually format the SD card follow these steps 45 AXIS Q1932 E Thermal Network Camera System Options 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share allows you to add network storage such as a NAS network attached storage The NAS shall be dedicated for recordings and data f
70. over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Win
71. r With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced 42 AXIS Q1932 E Thermal Network Camera System Options Note e For NAT traversal to work this must be supported by the router The router must also support UPnPIM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled Note e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your N
72. r Settings AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission 10 AXIS Q1932 E Thermal Network Camera Access the Product Use the slider to control the volume of the speakers and the microphone Half duplex mode Q Q The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission 11 AXIS Q1932 E Thermal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Othe
73. r applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared with the Motion JPEG format and as much as 50 more than the MPEG 4 standard This means that much less network bandwidth and storage space are required for a video file Or seen another way much higher video quality can be achieved for a given bit rate Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some frames are dropped Unicasting is used for video on demand transmission so that there is no video traffic BIE OVE RISP This unicast method RTP tunneled ONET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Note thak there are maxim m f 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP
74. rd and access the video stream It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 49 AXIS Q1932 E Thermal Network Camera Multi Connector Cable sold separately Multi Connector Cable sold separately When connecting external equipment to the Axis product a multi connector cable available from Axis is required in order to maintain the product s IP rating The multi connector cable can be purchased from your Axis reseller Connect the multi connector cable to the product s multi connector To locate the multi connector see Hardware Overview on page 6 The cable provides the following connectors Power connector 2 pin terminal block used for power input The polarity of the cables does not matter Use a Safety Extra Low Voltage SELV compliant limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to S5 A Audio in pink 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for the audio out I O terminal connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and a
75. rding 35 AXIS Q1932 E Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product All web pages including the online help will be displayed in the selected language To switch languages go to Setup Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save Note Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language e A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated language file Alanguage already installed in the product will be replaced when a current or a later version of the language file is uploaded 36 AXIS Q1932 E Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options Security Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displ
76. re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address gt serial number temp ping s 408 IP address Linux Unix example arp s 192 168 0 125 00 40 8c 18 10 00 temp ping s 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator arp s IP address serial number 40 AXIS Q1932 E Thermal Network Camera System Options ping 1 408 t IP address gt Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds with Reply from 192 168 0 125 or similar 6
77. rectX 9c or higher For other operating systems and browers see www axis com techsup Installation AXIS Camera Management tool on CD and web based configuration Configuration of management and backup and restore maintenance Firmware upgrades over HTTP or FTP firmware available at www axis com General Casing IP66 rated metal casing Aluminium with integrated dehumidifying membrane and a germanium window Color White NCS S 1002 B Memory 256 MB RAM 128 MB Flash Power Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 max 10 W 8 28 V DC max 11 W or 20 24 V AC 50 60 Hz max 15 VA Power supply not included Connectors RJ45 10BASE T 100BASE TX PoE Terminal block for power Eight circuit PCB header for two configurable inputs outputs and audio Edge storage MicroSD microSDHC microSDXC slot supporting memory card up to 64 GB card not included Support for recording to dedicated network attached storage NAS Operating Temperature 40 C to 60 C 40 F to 140 F conditions Humidity 10 100 RH condensing 57 AXIS Q1932 E Thermal Network Camera Technical Specifications Function group Item Specifications Storage conditions 40 C to 70 C 40 F to 158 F Approvals EN 55022 Class A EN 50121 4 EN 55024 EN 61000 3 2 EN 61000 3 3 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class A ICES 003 Class A VCCI Class A C tick AS NZS CISPR22 Class A KCC KN22 Class A KN 24 IEC EN UL 6095
78. ress from the network administrator and reinstall the product e If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 48 IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup
79. roduct s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Camera Management can be used for multiple upgrades See www axis com for more information Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp s IP address gt serial number temp ping 1 408 IP address gt In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address gt 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that opens use the Browse button to select the upgrade file to use Then click Load to restart the upgr
80. rom the Axis products connected to the network For information about reference NAS devices go to www axis com products cam companion software supported htm Note For NAS recommendations see www axis com To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides two configurable input and output ports for connection of external devices A multi connector cable available from Axis is required when connecting external devices see Multi Connector Cable sold separately on page 50 The I O ports are configured under System Options gt Ports amp Devices gt I O Ports Select the port direction Input or Output The ports can be given descriptive names and their Normal states can be conf
81. rt zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options Support Logs amp Reports Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting If a script causes problems reset the product to its factory default settings see page 48 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options Advanced File Upload Uploaded files are accessed through http
82. s settings determines which part of the image is used to calculate the exposure For most situations the Auto setting can be used For particular requirement select Defined and then click Edit and select one of the predefined areas Gain This setting controls the maximum gain Lowering the gain reduces the contrast in the thermal image Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help Q It is also possible to display text when an action rule is triggered see Use Overlay Text in an Action Rule To enable overlays 1 Go to Video amp Audio Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help Q 5 Define text overlay c
83. sired mode from the Audio mode drop down list Audio Input An external microphone or a line source can be connected to the Audio in connector Configure the audio input settings under Video amp Audio Audio Settings Note A multi connector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately Select Microphone to use an external microphone or Line to use a Line in device e g an audio mixer for multiple microphones or a microphone with a built in amplifier as audio source The Microphone power option provides DC power for an external microphone Microphone power should only be used with microphones that have no battery This setting should not be enabled when using a dynamic or battery powered microphone To use a professional microphone requiring 48 V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between Use the Input gain to control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level e Yellow the signal is becoming distorted e Red the signal is distorted Use the Encoding option to select digital audio enco
84. t certificate 4 Check the box to enable IEEE 802 1X and click Save Note For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 39 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates To authenticate the Axis product CA certificates To authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Note Installed certificates except preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 38 AXIS Q1932 E Thermal Network Camera System Options 1 Go to Setup System Options Security Certificates 2 Click Create self signed certificate and provide the requested information To create and instal
85. t included can be used for local recording with removable storage For more information see Technical Specifications on page 56 To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Note For SD card recommendations see www axis com Control Button The control button is used for e Resetting the product to factory default settings See page 48 e Connecting to an AXIS Video Hosting System service See page 41 To connect press and hold the button for about 3 seconds until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 41 To connect press and hold the button for about 3 seconds LED Indicators LED Color Indication Status Green Connection and normal operation Amber Steady during startup Flashes during firmware upgrade Amber red Flashes amber red if network connection is unavailable or lost Red Flashes red for firmware upgrade failure AXIS Q1932 E Thermal Network Camera Access the Product Access the Product To install the Axis product refer to the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See Technical Specifications on page 56 To view streaming
86. uct supports the following H 264 profiles e Baseline The Baseline profile is recommended for clients that don t support CABAC entropy coding The bit rate can be set as Variable bit rate VBR or Constant bit rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Variable bit rate VBR will be sufficient But if bandwidth is limited it is recommended to control the bit rate by selecting Constant bit rate CBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity CBR allows you to set a target bit rate that limits the bandwidth consumption The CBR target bit rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for t
87. ude or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below 25 AXIS Q1932 E Thermal Network Camera Detectors Parameter Object Size History Sensitivity High level 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Small variations in thermal radiation between object and background will trigger the motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Large variations in thermal radiation between object and background will trigger motion detection Default values Low High High Note To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window Audio Detection The Axis product can be configured to generate an alarm when au
88. upport gt Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 52 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report 47 AXIS Q1932 E Thermal Network Camera System Options You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server repo
89. utput Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Supported IPv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP CIFS SMB SMTP Bonjour UPnP protocols SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS System Application Open API for software integration including VAPIX and AXIS Camera Application Integration Programming Platform specifications at www axis com AXIS Video Hosting System AVHS with Interface One Click Camera Connection ONVIF Profile S specification at www onvif org Intelligent video Video motion detection audio detection cross line detection shock detection Support for AXIS Camera Application Platform enabling installation of additional applications Event triggers Detectors Shock detection Audio detection Live stream accessed Input Signal Digital input port Manual trigger Virtual inputs Hardware Network Temperature Storage Disruption Recording System Time Event actions File upload FTP HTTP network share and email Notification email HTTP and TCP External output activation Pre and post alarm video buffering Video recording to edge storage Network Share Audio recording to edge storage Video access from Camera live view web browser Video recording to file ASF Customizable HTML pages Windows 8 Windows 7 Windows Vista XP 2000 Server 2003 Di
90. video in Internet Explorer allow installation of AXIS Media Control AMC when prompted The Axis product includes one 1 H 264 decoder license for viewing video streams and one 1 AAC audio license The licenses are automatically installed with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Note e QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 8 4 The product s Live View page opens in your browser Note

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