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HP ProBook 470 G1

1. 20 Chapter3 Illustrated parts catalog Item Description 5 Display hinges left and right Spare part number 6 Display hinge covers 7 Antennas 72364 1 001 8 Display rear covers 723639 001 Plastics Kit Item Description Plastics Kit 1 Optical drive protective insert Spare part number 723647 001 Cable Kit Item Description Spare part number Cable Kit 723646 001 1 Display webcam cable 2 USB audio board connector cable 3 Battery connector cable 4 Card reader cable Plastics Kit 21 Item Description Spare part number 5 Power connector cable 6 Function board connector cable 7 Power button board cable Mass storage devices Description Spare part number 1 Hard drives 1 GB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 634953 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 721519 001 2 Optical drives include bezel bracket and screws DVD ROM drive 725889 001 Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 22 Chapter 3 Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters 90 W AC adapter 693712 001 90 W A
2. No fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 Windows 8 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 MSNA Windows 8 China CH 64 bit Windows 8 Emerging Markets EM 64 bit Windows 8 Multi language ML 64 bit Windows 8 Professional 64 bit Windows 8 Professional 64 bit MSNA Win 8 1 China CH 64 bit Win 8 1 Emerging Markets EM 64 bit 4 Category Description Win 8 1 Multi language ML 64 bit Win 8 1 Professional 64 bit Novell SuSE Linux SLED 11 64 bit SP2 FreeDOS 2 0 Restore Media DRDVD SRDVD DRDVD Windows 8 1 DRDVD Windows 8 DRDVD Windows 7 SRDVD SuSE Linux Enterprise SLED SP2 64 bit Restore Media OSDVD Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 Professional 64 bit Windows 8 64 bit Windows 8 Country Specific 64 Bit Windows 8 Emerging Market 64 Bit Web only support SuSE Linux Enterprise SLED SP2 64 bit Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows 8 1 Professional 64 Windows 8 1 Ent
3. Integrated numeric keypad 10 Chapter 2 External component identification When num Ik has been enabled it can be used like an external numeric keypad Front Component Description 1 p Hard drive light e Blinking white The hard drive is being accessed a wt e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital SD Front 11 Left 0806 Component Description 1 Power connector Connects an AC adapter 2 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 3 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 iol External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack Connects a network cable RJ 45 n
4. 16 Battery Li ion 9 cell 93 WHr 2 8 Ah 708458 001 6 cell 47 WHr 2 2 Ah 708457 001 17 WLAN module Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 710418 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 710662 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 18 Base enclosure 723669 001 19 Hard drive 1 TB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 634953 001 20 Memory modules PC3L 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 21 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 DVD ROM drive 725889 001 Computer major components 19 Item Description Spare part number 22 Service door Service door 723648 001 RCTO 747994 001 Display components o ltem Description Spare part number 1 Display bezel 723640 001 2 Display panel raw not spared 3 Display webcam cable assembly 723646 001 in Cable Kit 4 Webcam module for use in all models 721543 001 Display Hinge Kit 723642 001
5. All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 104 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http Awww hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Number
6. 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random lt 100 ms lt 125 ms Full Stroke lt 175 ms lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24x 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode 2 16 6 MB s Startup time lt 10 seconds Stop time lt 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager Ey NOTE Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Manage
7. Downloading a BIOS update 0 eee ceeeeeeeennneeeeeeeeeaeeeeeeeeaaeeeeeeeeneeeeeenenaaees 96 Using System Diagnostics 22 0 cccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeseeeeeeeeceeeeeeeeeseneeeeeeseeeeeeeseeeeaeees 97 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux ccccssseeeeeeesssenteeeeeeeeees 98 Starting Computer Setup c ccccccecceeeeeeeeeeeeeeceeeaaeaeeeeeeeeeeeeeesececaaaaaacaeeceeeseeeeeeeseesecececaeeeeeeeeeeeess 98 Using Computer Setup iaici sarana a ina cecwuauciabaseaseatnnncacdsuceaaaersstgiaays 98 Navigating and selecting in Computer Setup 200 0 eeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeseeaaees 98 Restoring factory settings in Computer Setup 0 0 eceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeaaaeeees 99 Updating the BIOS wcccicsccecetbscctadectsiateieceeacdahececbiiacedectssqundecenes lnneecbessasacceesvuneccenesuandaces saalueeebsagcndeceaiaiey 99 Determining the BIOS Version se ssssisii sarani anin nnnnnn innana NNA RENAA AANA ANAA A 99 Downloading a BIOS update cc ceeeeeeccneeee eee eeeceeeeeeeeeeaaaaeeeeeeeeeaaaaeeeeeeeeeeaaeeeeeeseenaaaes 100 Using Advanced System Diagnostics sssrin AEE E 101 11 Backup and recovery M VANdOwWS D tensstacminniuniina r i aar SE ENE NAE EANO 102 Backing Up your INTOFIMALON sorser de a A 102 Performing a System FeCOVEry corenracrereerriarredar nne i annin EEA EELE SEAE REESE EEEE ENE AEEA EES 103 Using the Windows recover
8. Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 9 2 9 g System board see System board on page 60 Remove the battery cable 1 Position the computer upright and open as far as possible 2 Remove the 2 Phillips PM2 5x4 0 screws that secure the battery cable to the computer 1 3 Remove the battery cable from the computer 2 Reverse this procedure to install the battery cable Component replacement procedures 63 RTC battery Description Spare part number RTC battery 683601 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the compute
9. Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 125 16 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions m
10. Metric U S 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 43 9 cm 17 3 in HD display specifications Active diagonal size Metric U S 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness Viewing angle Backlight Luminance uniformity 13 points 200 nits typical SVA LED 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 43 9 cm 17 3 in HD display specifications 115 Hard drive specifications 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm Weight 115g 101g 101g Interface type SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 3 ms 3 ms Average 11 ms 13 ms 13 ms Maximum 14 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 048 576 000 625 141 400 Disc rota
11. Power Management in the right pane 2 Speakers 2 Produce sound Top Component 3 I Wireless button o 49 Volume mute button Description Turns the wireless feature on or off but does not establish a wireless connection Mutes and restores speaker sound 5 Keys Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Ey NOTE Refer to the illustration that most closely matches your computer Component 1 2 esc key fn key Description Displays system information when pressed in combination with the fn key NOTE Not applicable to SLED Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 PT Windows 7 8 Windows button SLED Operating system logo key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Windows 7 Displays the Windows Start menu SLED Displays the operating system menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad 6
12. Start button to display the Start menu 2 Select Shut down and then select Shut down or Using touch gestures 1 Tap the Desktop app and then press and release the Start button in the lower left corner to display the Start menu 2 Tap Shut down and then tap Shut down 0 Navigating the Start screen Action Using a keyboard and mouse Using touch gestures 1 Point to the upper right or lower right 1 Swipe from the right edge of the corner of the screen to display the TouchPad or touch screen to charms and then click Settings display the charms and then tap Settings 2 Click the Power icon and then click Shut down 2 Tap the Power icon and then tap Shut down Displaying all apps Action Using a keyboard and mouse Using touch gestures See all the apps on your computer Point to the lower left area of the Start Swipe to the left on the TouchPad or screen and then click the arrow in the touch screen until the arrow appears lower left corner of the screen and then tap the arrow in the lower left corner of the Start screen To return to the Start screen click the arrow in the lower left corner of the To return to the Start screen tap the screen arrow in the lower left corner of the screen Closing apps Action Using a keyboard and mouse Using touch gestures Close an app 1 Point to the upper left corner of the 1 From the upper left corner of the screen and then move down the left screen swi
13. apps closing 82 displaying all 82 snapping 83 audio board spare part number 25 audio product description 2 audio in microphone jack identifying 13 audio out headphone jack identifying 13 21 26 B backup 112 Backup and Restore 102 base enclosure spare part number 19 battery spare part number 19 25 34 battery and service door release latches 14 battery cable removal 63 spare part number 63 battery connector cable illustrated 21 battery cover identifying 14 BIOS determining version 88 99 downloading an update 88 100 updating 88 99 Blu ray ROM DVD RW SuperMulti specifications 118 Blu ray ROM DVD RW SuperMulti DL Drive spare part number 19 22 26 39 Bluetooth card spare part number 43 buttons left TouchPad 7 optical drive eject 13 power 9 right TouchPad 7 Windows button 10 C Cable Kit contents 21 spare part number 21 cables service considerations 29 caps lock light identifying 8 card reader board removal 55 spare part number card reader cable illustrated 21 chipset product description 1 components bottom 14 display 6 front 11 left side 12 right side 13 top 7 computer reset 105 Computer Setup navigating and selecting 86 98 restoring factory settings 87 99 computer specifications 114 connector power 12 connectors service considerations 29 18 27 55 D desktop opening to 83 diskette drive precautions 29 display assembly removal 73 spare part numbers 73 display
14. as ROM date and System BIOS can be displayed by pressing fnt esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update for Windows 8 Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions gt amp At the download area follow these steps a Identify th
15. computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 Component replacement procedures Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the following covers and screws that secure the top cover to the computer NOTE Rubber screw covers come in three different sizes and are available in the Rubber Kit spare part number 723672 001 1 2 rubber screw covers from the rear corners 2 2 rubber screw covers from each side 3 2 rubber screw covers from the front corners 4 6 Torx T8M2 5x6 0 screws from under each screw cover TT l pod iO O Ls i n j m f a A 3 Remove the remaining 7 Torx T8M2 5x6 0 screws from the bottom of the computer ee li ee oC es ee ee oll Ce Ce Ce ll i CoCo ee EAEE 48 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the following screws 1 2 Phillips PM2 0x3 0 screws from the optical drive bay 2 5 Phillips PM2 5x3 0 screws from the battery bay 5 Position the computer upright and open it as far as possible 6 Remove the 4 Torx T8M2 5x6 0 s
16. for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions OY ge oe oe To save your changes and exit press f10 and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Eyf NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Using Setup Utility 95 Determining the BIOS version To determine whe
17. frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 130 Chapter 17 Recycling 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward a L 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel Display 131 16 Position the display panel upside down ZA WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame t 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 132 Chapter 17 Recycling 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 133 Index A AC adapter spare part numbers 23 25 AC adapter battery light 12 antennas disconnecting 43 spare part number
18. is required Cam device manufacturer for writing data to configuration that can be run from this memory and is and firmware Windows typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally reader Flash fingerprint ProtectTools Security signed application templates Manager can make the call to 124 Chapter 15 Statement of Volatility write to the flash Questions and answers T How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware
19. optical drive 1 Position the computer upside down 2 Remove the Phillips PM2 5x6 0 screw 1 that secures the optical drive to the computer 3 Push the optical drive tab 2 to release the optical drive from the computer Component replacement procedures 39 4 Remove the optical drive 3 from the computer l l l l l l l l 5 To remove the bracket from the optical drive remove the Phillips PM2 0x3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2 Reverse this procedure to install an optical drive 40 Chapter5 Removal and replacement procedures for Customer Self Repair parts Memory modules Y NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer If only one memory module is installed it must be installed in the bottom socket Description Spare part number 2 GB PC3L 12800 1600 MHz DDR3L 691739 001 4 GB PC3L 12800 1600 MHz DDR3L 691740 001 8 GB PC3L 12800 1600 MHz DDR3L 693374 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS Z CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software 3 In the Enter a product name number box typ
20. or lower right Swipe from the right edge of the Start compatible wireless displays corner of the Start screen to display the screen to display the charms tap charms click Devices click Project and Devices tap Project and then follow the then follow the on screen instructions on screen instructions Opening to the Windows desktop instead of the Start screen To change the default setting so that Windows will always open to the Windows desktop instead of the Start screen follow the steps below Action Using a keyboard and mouse Using touch gestures Open to the Windows desktop 1 From the Start screen click the 1 From the Start screen tap the instead of the Start screen Desktop app Desktop app 2 Right click the navigation bar at the 2 Tap and hold the navigation bar at bottom of the screen and then select the bottom of the screen and then Properties select Properties 3 Click the Navigation tab and then 3 Tap the Navigation tab and then select the check box labeled When select the check box labeled sign in or close all apps on a screen When sign in or close all apps on go to the desktop instead of Start a screen go to the desktop f instead of Start 4 Click OK 4 Tap OK To revert to the original sign in setting follow the instructions above but clear the check box labeled Go to the desktop instead of Start when sign in and then click or tap OK This PC To explore files and folders on your computer
21. reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then select File Explorer From the Start screen type c and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 104 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions Performing a system recovery 103 NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive
22. to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 96 Chapter9 Setup Utility BIOS and System Diagnostics in Windows 7 4 Double click the file that has an exe extension for exam
23. 1 N Cable Kit see Cable Kit on page 21 for more Cable Kit spare part information 723647 001 C Plastics Kit includes optical drive protective insert and Secure Digital card protective insert 723648 001 A Service door 723669 001 C Base enclosure 723670 001 B Fingerprint reader assembly includes cable bracket holder and screws 723671 001 A Blu ray ROM DVD RW SuperMulti DL Drive includes bezel bracket and screws 723672 001 A Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 723673 001 B Screw Kit 723674 001 B Speaker assembly 723675 001 C Optical drive connector 26 Chapter3 Illustrated parts catalog Spare part CSR flag Description number 725889 001 A DVD ROM drive includes bezel bracket and screws 725890 001 A DVD RW SuperMulti DL Drive includes bezel bracket and screws 725891 001 B Hard drive connector 732000 001 A 500 GB 5400 rpm hybrid 8 GB SSD hard drive 734083 001 N System board for use in models without Windows 8 with 1 GB discrete graphics includes thermal material 734083 501 N System board for use in Windows 8 Standard models with 1 GB discrete graphics includes thermal material 734083 601 N System board for use in Windows 8 Professional models with 1 GB discrete graphics includes thermal material 734084 001 N System board for use in models without Windows 8 with 2 GB discrete graphics includes thermal materia
24. 4 HDMI port identifying 12 headphone audio out jack 13 heat sink removal 67 spare part number hinge removal 77 HP PC Hardware Diagnostics UEFI using 91 19 22 19 25 67 l integrated numeric keypad identifying 10 integrated webcam light identifying 6 internal display switch 6 internal microphones identifying 6 J jacks audio in microphone 13 audio out headphone 13 network 12 RJ 45 network 12 K keyboard product description 3 removal 45 spare part numbers keypad integrated numeric 10 keys esc 10 fn 10 function 10 18 25 45 L latch assembly removal 71 spare part number 71 latches battery and service door release 14 legacy support USB 86 98 lights AC adapter battery 12 caps lock 8 hard drive 11 microphone mute 8 network 12 num lock 8 power 8 RJ 45 network 12 webcam 6 wireless 8 M mass storage devices spare part numbers 22 Media Card Reader identifying 11 memory module identifying 14 product description 1 removal 41 spare part numbers 19 41 microphone audio in jack product description 2 microphone audio in jack identifying 13 microphone mute light identifying 8 model name 1 N network jack identifying 12 network lights identifying 12 num lock light 8 O operating system product description 3 optical drive precautions 29 product description 2 removal 39 spare part numbers 19 22 39 specifications 117 118 optical drive connector spare par
25. 61 Power cable The power cable is included in the Cable Kit spare part number 723646 001 Before removing the power cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 9 2 9 g System board see System board on page 60 Remove the power cable 1 Position the system board upside down 2 Disconnect the cable from the bottom of the system board Reverse this procedure to install the power cable 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Battery cable The battery cable is included in the Cable Kit spare part number 723646 001 Before removing the battery cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in
26. 7 001 Intel Pentium processor Dual Core 3550M 2 4 GHz with 2 MB L3 cache 737329 001 Intel Celeron processor 2950M 2 1 GHz with 2 MB L3 cache 737326 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 c d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System board on page 60 h Fan heat sink assembly see Fan heat sink assembly on page 67 Remove the processor 1 Position the system board upside down 2 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click Component replacement procedures 69 3 Lift the processor 2 straight up and remove it Ey NOTE The gold triangle 3 on the processor must be al
27. BS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mmz2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mmz2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mmz2 conductor size Power
28. C adapter for use in India and the People s Republic of China 693713 001 Power cords For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 723672 001 Screw Kit 723673 001 HP USB optical travel mouse 434594 001 HP USB laser mouse 674318 001 Combination lock 591699 001 Case slim top load 703888 001 Case top load 679921 001 Miscellaneous parts 23 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part number 434594 001 CSR flag Description HP USB optical travel mouse 490371 001 Power cord for use in North America 490371 011 Power cord for use in Australia 490371 021 490371 031 49037 1 061 49037 1 081 Power cord for use in Europe the Middle East and Africa Power cord for use in the United Kingdom Power cord for use in Italy
29. CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 29 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integ
30. E Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a ae Ge Re Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Using Computer Setup 87 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known
31. GY HP ProBook 470 G1 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2013 Document Part Number 739636 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replaceme
32. Kit using spare part number 723642 001 st ts I l l l l If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 in the bottom corners of the display bezel Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure Ey NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel Component replacement procedures 75 12 Remove the display bezel 6 The display bezel is available using spare part number 723640 001 Display bezel mylar screw covers are available in the Rubber Kit spare part number 723672 001 i j e j a e a ee ji 13 If it is necessary to replace the webcam module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 721543 001 14 If itis necessary to replace the display hinges remove the 6 Phillips PM2 5x3 0 screws 1 that secure the display hinges and panel to the display enclosure Display hinges are available in the Display Hinge Kit using spare part number 723642 001 76 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 15 Remove the display hing
33. M2 5x3 0 screws from the hard drive l l I l l l l l e s a a Y a T a e S 3 Pull the hard drive tab 1 toward the side of the computer to disconnect the hard drive 4 Lift the hard drive 2 out of the hard drive bay Component replacement procedures 37 5 To remove the hard drive from the hard drive cover remove the 4 Phillips PM3 04 0 screws 1 that secure the cover to the drive and then lift the cover straight up and off the hard drive 2 Reverse this procedure to install a hard drive 38 Chapter5 Removal and replacement procedures for Customer Self Repair parts Optical drive Ey NOTE All optical drive spare part kits include an optical drive bezel bracket and screws Description Spare part number Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 DVD ROM drive 725889 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the
34. Power cord for use in Denmark 490371 111 Power cord for use in Switzerland 490371 201 Power cord for use in Thailand 490371 AA1 Power cord for use in the People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 AR1 Power cord for use in South Africa 490371 BB1 Power cord for use in Israel 490371 D61 Power cord for use in India 591699 001 634250 001 634953 001 674318 001 Combination lock 750 GB 5400 rpm hard drive 320 GB 5400 rpm hard drive HP USB laser mouse 675794 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676521 001 1 TB 5400 rpm hard drive 679921 001 Case top load 683601 001 RTC battery 683802 001 500 GB 5400 rpm hard drive 690019 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz DDR3L 691740 001 Ds Z gt P P PIP PIPPIP PJPP P P P P 4 GB memory module PC3L 12800 1600 MHz DDR3L 24 Chapter3 Illustrated parts catalog Spare part CSR flag Description number 693374 001 A 8 GB memory module PC3L 12800 1600 MHz DDR3L 693712 001 A 90 W AC adapter 693713 001 A 90 W AC adapter for use in India and the People s Republic of China 703267 001 A 500 GB 7200 rpm h
35. Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the power button board 1 2 3 4 Position the top cover upside down Disconnect the cable from the board 1 Remove the Phillips PM2 0x3 0 screw 2 that secures the power button board to the top cover Lift the top side of the board up at an angle and then lift board out from under the tab to remove it from the top cover 3 Reverse this procedure to install the power button board Component replacement procedures 53 When installing the power button board insert the bottom of the board into the slot and then rotate board down into place If the cable is connected to the board it blocks the view of the tab on the board and the slot it inserts into Function board Description Spare part number Function board 721943 001 Before removing the function board follow these st
36. Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the battery EY NOTE You can slide the battery release latches simultaneously or you can slide them one at a time 3 Tilt the battery upward 2 and remove it from the computer 34 Chapter5 Removal and replacement procedures for Customer Self Repair parts Service door Remove the service door to access the memory module slot hard drive and other components Before removing the service door follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 To remove the service door 1 With the battery bay toward you remove the optional security screw 1 if the optional security screw is being used see Using the optional security screw on page 36 and then slide the service door release latches 2 to release the service door NOTE Ifyou do not want to use the optional security screw you can store it inside the battery bay 2 Slide the service door toward the front of the compute
37. ado aara ea aducncdehaa ele siealuad sateen leerste extnectsauiue aa a a 69 Latch assembly 000 0 eee ceeeeeeee ee eeee eee eee en a S EEE EEE EEA 71 Display assem By accer n E ts 73 T eae coals cate i TIEAUES ari a ee rere eee rere rere ree 80 Navigating the Start screen cceeceeeeeee scene eee eeeeeeeeee eee teaeeeeeeesaaeeeeeeeseeeeeeeeeceeeeeeeseeeeaaeeeseeenaaeees 80 Locating the Start button and the Start menu 00 eee ceeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaees 81 Shutting down the Computer ssiru stviacceenvbhaedeynivbbeede entice anhieeniaeels 81 Displaying all APPS rroi eanna aa aa aiana 82 Closing ADDS sisas a estes nse aes eee ees 82 Enhanced Search feature weicacessiacscecsecantcdaasn a a a a aa 82 viii Enhanced snap feature cccceeeeeeeecenee cece cece eee ee cede ceaeaaeeeeeeeeeeeeesecdeccaaeaaeeeeeeeeeeeeteneeees 83 Discovering and connecting to Miracast compatible wireless displays select models OMNI site ep ra clea seg EE tad ci geasace heats tere seaeiiee coe iticce te vitdteese devin E creeuaats 83 Opening to the Windows desktop instead of the Start Screen ccceccceeeeeeeeeeeeeeeeeees 83 TAS PG E iva ee T be dead da dee cdl esd sien eae casi ea dbdec E na eehiaees 83 Backup restore and recovery updates cceeeececeeeeneccecceeeeeeeeeeeteceaaaaeaeeeeeeeeeeeeeeseesecasncieeeeeeeeentees 83 Using Windows backup and restore sosisini an snaa AREE aa 84 Checki
38. air your computer a oe oe PS Follow the on screen instructions 110 Chapter 12 Backup and recovery in Windows 7 After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 111 13 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer gt More Applications gt Tools gt Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now
39. an to cycle on and off during routine operation Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag T XXXXXXXX MNT Te Product XXXXXXXXK MB N an AOE UA A AA O wa Worranty lylyOy _ Model e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag and PCID label 15 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Ey NOTE Computer details may vary from images Windows 8 models PCID XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ORAUO I OVI MMU UAE APY VOTRE MII 16 C
40. and connected devices from the Start screen type this pc and then select This PC This feature was formerly called My Computer Backup restore and recovery updates The following backup restore and recovery procedures replace the procedures provided in the User Guide for your computer Backup restore and recovery updates 83 Using Windows backup and restore For information about the Windows backup and restore features see the HP Support Assistant Ey NOTE The path to access the HP Support Assistant has changed 1 From the Start screen select the HP Support Assistant app 2 Type restore in the Search field and then follow the information provided For additional backup information type backup in the Search field Checking for recovery partitions Ey NOTE If you need to check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks the steps have changed To check for the presence of the HP Recovery partition or Windows partition from the Start screen type file and then select File Explorer Using HP Software Setup select models only Ey NOTE If you need to use HP Software Setup to reinstall drivers or software that has been corrupted or deleted from the system the steps for accessing HP Software Setup have changed To access HP Software Setup 1 From the Start screen type HP Software Setup NOTE Ifthe HP Software Setup app does not appea
41. and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools Y NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more nformation Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create rec
42. antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 43 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle Eyf NOTE WLAN modules are designed with a notch to prevent incorrect insertion Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter5 Removal and replacement procedures for Customer Self Repair parts Keyboard By NOTE For a detailed list of available keyboards see Sequential part number listing on page 24 Description Spare part number Keyboard 721953 xxx Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn t
43. ard drive 703888 001 A Case slim top load 708457 001 A 6 cell 47 WHr 2 2 Ah Li ion battery 708458 001 A 9 cell 93 WHr 2 8 Ah Li ion battery 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710418 001 A Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 710662 001 A Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 717381 001 A Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 721519 001 A Hard Drive Hardware Kit includes bracket and screws 721531 001 B Power button board 721542 001 B USB audio board 721543 001 B Webcam module 721937 001 N Fan heat sink assembly includes replacement thermal material 721943 001 B Function board 721953 001 A Keyboard for use in the United States 721953 031 A Keyboard for use in the United Kingdom 721953 041 A Keyboard for use in Germany 721953 051 A Keyboard for use in France 721953 061 A Keyboard for use in Italy 721953 071 A Keyboard for use in Spain 721953 081 A Keyboard for use in Denmark 721953 091 A Keyboard for use in Norway 721953 131 A Keyboard for use in Portugal 721953 141 A Keyboard for use in Turkey 721953 151 A Keyboard for use in Greece 721953 171 A Keyboard for use in Saudi Arabia 721953 211 A Keyboard for use in Hungary 721953 251 A Keyboard for use in Russia 721953 261 A Keyboard for use in Bulgaria 721953 271 A Keyboard for use in Romania 721953 281 A Keyboard for use in Thailand Sequential p
44. art number listing 25 Spare part CSR flag Description number 721953 291 A Keyboard for use in Japan 721953 A41 A Keyboard for use in Belgium 721953 AB1 A Keyboard for use in Taiwan 721953 AD1 A Keyboard for use in South Korea 721953 B31 A Keyboard for use in the Netherlands and Europe 721953 B71 A Keyboard for use in Sweden and Finland 721953 BA1 A Keyboard for use in Slovenia 721953 BB1 A Keyboard for use in Israel 721953 BG1 A Keyboard for use in Switzerland 721953 D61 A Keyboard for use in India 721953 DD1 A Keyboard for use in Iceland 721953 DH1 A Keyboard for use in the Netherlands 721953 FL1 A Keyboard for use in the Czech Republic and Slovakia 721953 FP1 A Keyboard for use in northern Africa 723522 001 N Intel Core i7 processor 4702MQ 2 2 GHz 6 MB L3 cache include thermal material 723639 001 C Display rear cover 723640 001 C Display bezel for use in models with a webcam 723641 001 N Antennas 723642 001 C Display Hinge Kit includes left and right hinges and hinge covers 723643 001 B 43 9 cm 17 3 inch display assembly HD anti glare with webcam 723644 001 B Top cover for use in models with a fingerprint reader includes fingerprint reader board and touchpad assembly 723645 001 B Top cover for use in models without a fingerprint reader includes touchpad assembly fingerprint reader plastic insert bracket and screws 723646 00
45. ase read and follow the procedures described here to access and replace Customer Self Repair parts successfully E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 15 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 33 Battery Description Spare part number 9 cell 93 WHr 2 8 Ah Li ion battery 708458 001 6 cell 47 WHr 2 2 Ah Li ion battery 708457 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer 03 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through
46. ating system DVD purchased separately on page 41 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads Select Startup Repair 5 Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Performing a system recovery 109 Using f11 recovery tools CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition Click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 3 Ifthe HP R
47. bezel removal 75 spare part numbers 20 display cable illustrated 21 display component recycling 128 display components spare part numbers 20 display hinge removal 77 Display Hinge Kit spare part numbers 20 display panel product description 1 display rear cover spare part number 21 26 display specifications 115 drives preventing damage 29 DVD ROM drive spare part number 19 22 27 39 DVD ROM drive specifications 118 DVD RW SuperMulti DL Drive specifications 117 DVD RW SuperMulti DL Drive spare part number 19 22 27 39 E electrostatic discharge 30 esc key identifying 10 Ethernet product description 2 external media cards product description 2 external monitor port 12 F f11 recovery 104 fan heat sink assembly spare part number 19 25 67 fingerprint reader assembly removal 52 spare part number 18 26 52 fingerprint reader identifying 10 fn key identifying 10 function board removal 54 spare part number function board cable illustrated 22 function keys identifying 10 18 25 54 G graphics product description 1 grounding equipment and methods 32 H hard drive precautions 29 product description 1 removing 36 spare part numbers 24 25 36 specifications 116 hard drive connector spare part number 27 hard drive extension board removal 66 spare part number 19 66 Hard Drive Hardware Kit spare part number 22 25 hard drive light 11 hard drive recovery 104 hard drive identifying 1
48. boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F 10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu select Hard Drive Tools scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f If an Automatic DriveLock password is set select the Sec
49. ch disc before inserting it into the external drive To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only 108 Chapter 12 Backup and recovery in Windows 7 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e _ _f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Eyf NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operatin
50. check box Y NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files Select Computer gt More Applications gt Tools gt Backup Manager Restore Click Backup Source and then select the location of the backup files Click Restore Destination and then select the destination to restore the files Select the Optical Disk option aoe 2 p Under Restore Point click the time and date of the backup E NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can 112 Chapter 13 Backup and Recovery in SUSE Linux also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive Z CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at t
51. computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides In Windows 7 these notices are located in Help and Support 6 Chapter 2 External component identification Top TouchPad ___ o T Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 8 Lights Ey NOTE Your computer may look slightly different from the illustration in this section OT Component Description 1 l j Power light e On The computer is on e Blinking The computer is in the Sleep state Windows or Suspend state Linux NOTE The elapsed time between blinks is longer than on previous models e Off The computer is off or in Hibernation Windows 7 Linux 2 bo Microphone mute light Amber Microphone is off 3 Num lock light On Num lock is on 4 Wireless light e White An integrate
52. cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3X0 75 1 00mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 127 17 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Z CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully Ey NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Dispo
53. crews from the top of the computer 7 Disconnect the following cables from the system board e 1 Power button board cable e 2 Speaker cable Component replacement procedures 49 e 3 Function board cable e 4 Card reader cable 8 Pry the top cover off the computer to disengage it By NOTE Begin by attempting to pry the top cover loose near the optical drive 9 Lift the top of the top cover 1 and the lift the top cover up slightly 2 to gain access to the connected audio USB cable and connector underneath Z CAUTION To avoid damage to the cable and connector make sure not to disconnect the cable when you lift the top cover from the computer 10 Disconnect the audio USB board cable 3 from the system board and then remove the top cover from the computer Reverse this procedure to install the top cover Use the following image to determine proper routing of top cover cables All cables are included in the Cable Kit spare part number 723646 001 1 Function board cable 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Power button board cable 3 USB audio board cable 4 Card reader cable Reverse this procedure to install the top cover Component replacement procedures 51 Fingerprint reader assembly Description Spare part number Fingerprint reader assembly includes cable bracket holder and screws 723670 001 Before re
54. d wireless device such as a l wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 d9 Mute light e Amber Computer sound is off e Off Computer sound is on 6 Caps lock light On Caps lock is on Chapter 2 External component identification Buttons and fingerprint reader select models only Ey NOTE Your computer may look slightly different from the illustration in this section Component Description 1 l Power button e When the computer is off press the button to turn on Q the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state Suspend press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Settings and then select Power Options In Windows 7 Select Start gt Control Panel gt System and Security gt Power Options In Linux Select Computer gt Control Center In the left pane click System and then click
55. d your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process 102 Chapter 11 Backup and recovery in Windows 8 Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on
56. e Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions GY NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup 98 Chapter 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restorin
57. e see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 g System board see System board on page 60 Remove the hard drive extension board A Pull the hard drive extension board straight away from the side of the system board Reverse this procedure to install the hard drive extension board 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan heat sink assembly All fan heat sink assembly spare part kits include replacement thermal material Description Spare part number Fan heat sink assembly 721937 001 Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see K
58. e Diagnostics UEFI to a USB device on page 91 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device EY NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http Awww hp com 2 Click Support amp Drivers and then click the Drivers amp Software tab 3 Enter the product name in the text box and then click Search Using HP PC Hardware Diagnostics UEFI select models only 91 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run 92 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 9 Setup Utility BIOS and System Diagnostics in Windows 7 Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory 299 NOTE Use extreme care when making changes in Setup Utility Errors can prevent the comput
59. e a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device and then press enter Setting a MultiBoot Express prompt 90 To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt Multiboot Express Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Use the arrow keys
60. e computer Remove the battery see Battery on page 34 Remove the following components a b Cc g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see VWLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Remove the optical drive extension board A Pull the optical drive extension board straight away from the side of the system board Reverse this procedure to install the optical drive extension board Component replacement procedures 65 Hard drive extension board Description Spare part number Hard drive extension board 725891 001 Before removing the hard drive extension board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 c Optical driv
61. e most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 88 Chapter8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 5 From the Start screen type e and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions E NOTE Aft
62. e screen Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 86 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ef NOT
63. e the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the memory module 1 Position the computer upside down 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 41 3 Remove the memory module 2 by pulling the module away from the slot at an angle Eyf NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Ef NOTE The computer uses two memory sockets The top socket houses the expansion memory module and
64. ecovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Rep
65. ect any device cable or cord 1 4 5 6 fs Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 100 Chapter 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e _ Run in test This test repeats the start up test and checks for intermitten
66. ed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 97 10 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while th
67. eeeeeeeaeeeeeeeeaaeeeeeeeneeeeseeeaas 89 Setting a new boot order in Computer Setup cccccccccecceceeeeeeeeeeeeeeeeeeeeeees 90 Dynamically choosing a boot device using the f9 prompt eee 90 Setting a MultiBoot Express prompt 0 ccccccceceeeeeeeeeeeeeecneaecaeeeeeeeeeeeeeteees 90 Entering MultiBoot Express preferences ce seceeeeeeceeceeeeeeeeeeeeeeteeetenettees 91 Using HP PC Hardware Diagnostics UEFI select models only ccceceeeeeeeeteeeeeeeeeeseeeenttaeeees 91 Downloading HP PC Hardware Diagnostics UEFI to a USB device n 91 9 Setup Utility BIOS and System Diagnostics in Windows 7 ccccesssteeeeeesseneeeeeeesenseeeeeesenaeeeesensenaeeeeesenes 93 Using setup UUl os ss cesdes sy adeeiadesascie sua can soees A 93 Starting Setup UU sic csisvnisersvedendedeevedencdeersyadancteads E a A ancien 93 Changing the language of Setup Utility 0 00 0 e eee eenne errr rete teat eeeeeeeeeeaaaeeeeeeeeeeaaees 93 Navigating and selecting in Setup Utility 0 0 cece eeeee eee eeeaaeeeeeeeaaaeeeeeeeeaeeeeeseaaes 94 Displaying system information assiriana A aAA AAAA AEKA 94 Restoring factory settings in Setup Utility 0 eee ee eenete eter eeeeaaeeeeeeeeseaaeeeeeseeeenaaees 95 Exiting SStup UUI scsccicssesaegestasnoceeveatancys eedeanten E 95 Updatinig the BIOS yes A 95 Determining the BIOS version cccceeeeeeeeeeeeeeeeeneeeeeeetaeeeeeeeenaeeeeeeetenaeeeeeeeeaaes 96
68. eeeseaeeeeeeeseeaeeeeeseeeeeeeeeeseeeeeeeeeeenaees 29 GrOUMCING QUID SIMS sesers cpeceyenensohegesiaetlbvsiece casas sutas eueas wfease denen ey esensads Gtdeweuss vsagees 30 Electrostatic discharge damage ccccccceeceeeeeeeeneeeeeeeeeennaeeeeeeeeetaeeeeeeeeenaaees 30 Packaging and transporting guidelines eeeeeeeeeetteeeeeeeenaees 31 Workstation guidelines c ccceeecccceeeeceeeeeeeseneeeeeeeeeeeeiaeeeeeeeene 31 vii Equipment guidelines 0 0 ccccccccccccceeeeeeeeeeeeeeeeeteeeeteeeeeeteeeseeeneees 32 5 Removal and replacement procedures for Customer Self Repair parts ccssscceeeseeeeeeeeeeeeeneeeeeneeeees 33 Component replacement procedures ccceeeeee cece eeeeeeeeeeeeeeaaeaaeceeeeeeeeeeeeeeeeeeesedseceenccaccueeeeeeeeeeeess 33 BANON ates ea tcsscueden A A 34 SENICE COON oei ro a a e E E a aa teat a a a a a a 35 Using the optional security SCreW cee cceeceeeee eee eeeeneeeeeeeeeeeaaaeeeeeeeeeaaaeeeeeeeeeeiaaeeeeeenenaaas 36 Hard driverinn a AREE E aAA E A a i 36 Optical GriVespoepoiiinari eea a a a a aia araa a ae aa aa a 39 Memory MOdUIES 0 0 0 0 eee eeeeeee cere cece cette eteeee rrin TEENE nN EE EEEE E AENEASE ENAKE OSTENE EA TEREE EESTE 41 WLAN Bluetooth combo card cccccccceceeeeeeeeeeeeeeeeee cee ecaeeaaaaaaaeaaecaecaaecaeeeeeeeeeeeeeeeeeeeneees 43 KEY DOAN ssni a a A T a aa e a a 45 6 Removal and replacement procedures for Authorized Service Pro
69. eet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tapes e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 32 Chapter4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts Z CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures Ef NOTE Ple
70. eps 1 ao s Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the function board iS S Position the top cover upside down Remove the Phillips PM2 0x3 0 screw 1 that secures the function board to the top cover Lift cable side of the board slightly and then pull the board toward the right inside of cover until the left side of the board comes out from under the holder 2 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Turn the board upside down 3 and then disconnect the cable from the board 4 5 Remove the function board from the top cover Reverse this procedure to install the function board Card reader board Description Spare part number Card reader board 734088 001 Before removing the card reader board follow these steps 1 Shut down the computer I
71. er from operating properly Starting Setup Utility Ey NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter Oe a ON SS To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Using Setup Utility 93 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the
72. er a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Ey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing Multi Boot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press t
73. erprise 64 Windows 8 1 Multi Language 64 Windows 8 1 Emerging Market 64 Windows 8 1 Chinese Market 64 Certified Microsoft WHQL SuSE Linux Enterprise SLED SP2 64 bit Serviceability Chapter 1 Product description End user replaceable parts AC adapter Battery system Category Description Hard drive Memory module Optical drive WLAN module Keyboard 2 External component identification Display E NOTE Refer to the illustration that most closely matches your computer Liang GA Description Send and receive wireless signals to communicate with wireless local area networks WLAN Record sound On The webcam is in use Records video and captures still photographs To use the webcam in Windows 8 from the Start screen type c and then select CyberLink YouCam from the list of applications To use the webcam in Windows 7 select Start gt All Programs gt Communication and Chat gt Cyberlink YouCam Component 1 WLAN antennas 2 select models only 2 Internal microphones 2 select models only 3 Webcam light select models only 4 Webcam select models only 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the
74. es and panel from the display enclosure 2 16 Position the display panel and hinge assembly upright 17 Remove the 3 Phillips PM1 5 2 0 screws 1 that secure each display hinge to the display panel 18 Remove the display hinges 2 Component replacement procedures 77 19 If it is necessary to remove the display webcam cable assembly disconnect the display panel cable from the rear of the display panel by lifting the tape 1 that covers the connector and disconnecting the cable from the panel 2 The display webcam cable assembly is available in the Cable Kit spare part number 723646 001 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 21 If it is necessary to remove the antennas from the display enclosure remove the antennas from clips on each side of the enclosure 1 gently lift the transceivers 2 to disengage them from the double stick tape and then lift the antennas from the display enclosure Antennas are available using spare part number 723641 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 7 New Windows 8 1 features This guide describes new Windows features which may update some of the information provided with your computer These new features include the following Start button and Start menu Easier shutdown process Enhanced search options Enhanced snap multi tasking capab
75. etwork lights 2 e Green left The network is connected e Amber right The network is showing activity 6 HOM HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 7 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced sT USB power performance 12 Chapter2 External component identification Right OOS Component Description 1 Audio out headphone jack Produces sound when connected to optional powered i stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled 2 0 Audio in microphone jack Connects an optional computer headset microphone I stereo array microphone or monaural microphone 3 eiie USB 2 0 ports 2 Connect optional USB devices 4 Optical drive select models only Reads and writes select models only to an optical disc 5 Optical drive eject button select models Releases the optical drive disc tray only 6 ra Secu
76. eyboard on page 45 Top cover see Top cover on page 47 g System board see System board on page 60 Remove the fan heat sink assembly Position the system board upside down 2 To remove the fan heat sink assembly in the order indicated on the heat sink loosen the 6 captive Phillips screws 1 6 that secure the heat sink to the system board 3 Disconnect the fan cable from the system board 7 Component replacement procedures 67 4 Lift the fan heat sink from the system board 8 Ey NOTE Thoroughly clean thermal material from the surfaces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the fan heat sink assembly 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Processor Ey NOTE All processor spare part kits include replacement thermal material Description Spare part number Intel Core i7 processor Quad Core 4702MQ 2 2 GHz processor with 6 MB L3 cache 723522 001 Intel Core i5 processors Dual Core 4200M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 737328 001 Intel Core i3 processors Dual Core 4100M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 737474 001 4000M 2 4 GHz processor with 3 MB L3 cache includes thermal grease 73732
77. f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components a b c d Service door see Service door on page 35 Keyboard see Keyboard on page 45 Optical drive Optical drive on page 39 Top cover see Top cover on page 47 Remove the card reader board Component replacement procedures 55 NOTE Before you remove the card reader make sure nothing memory card or plastic insert in installed 1 Position the top cover upside down 2 Disconnect the cable that routes to the touchpad buttons 1 3 Disconnect the cable that routes to the system board 2 4 Remove the two Phillips PM2 0x2 0 broadhead screws 3 that secure the card reader board to the computer 5 Remove the card reader board from the top cover 4 ro Reverse this procedure to install the card reader board 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Speaker assembly Description Spare part number Speaker assembly 723674 001 Ey NOTE You must remove the left speaker to remove to function boa
78. g factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a w o amp DS Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 7 NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed Updat
79. g system DVD purchased separately on page 41 Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 oper
80. g to gain access to the left side of the lever and then pull the left end of the lever upward 1 Component replacement procedures 71 4 Rotate the left side of the lever upward to remove the pin on the top cover 2 from the groove in the lever and then lift the lever from the computer 3 To install the latch assembly reverse the removal procedure 72 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly All display assemblies include WLAN antenna transceivers and cables For a list of individual display spare parts see Display components on page 20 Description Spare part number Display assembly 43 9 cm 17 3 inch HD anti glare with webcam 723643 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components a b c d Service door see Service door on page 35 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top co
81. ghtin AEA AR eta AE E TA A 13 BOHOM aene a a r E a E a E EE 14 Seice tag and PCID label ore shade edensvnpetegacdeabenadedaddajamaedsvagesieeueetantnneede 15 SEMVICE TAG E E S E S E E E EN E E 15 PCIDJa Nel si 4c tite detec Decide iis Mal eed ne ee te 16 S MNlwStrated pans CaA ccsiicssscdisicionaninicmamcaindi einai mnie ia en Nea 17 Computer maj r COMPONESMtS msisimko a a e a a aa a a a 17 Display COMPONEIMS sissioni a a a a a aa a aa aaa EN aAA 20 PIASUICS Kit siorissrssurcnaei r ia a a aaa araa Eaa Aiae aAA ETE EE LAA AERAR 21 Cable Kitecsscraecechidancae dese heeeedtbavsdacebelvapbalantetieaes aa a a Eaa a ERa a ia a AE KEG 21 Mass Storage COVICES corsocen nia a aA 22 Miscellaneous parts sinsin cde caneusbivectae cad deniceida dad sidenievela le edict e AEA ARESA 23 Sequential part number IStIAG rsson a a a a a aa 24 4 Removal and replacement procedures preliminary requirements cceeeseseseeseeseeeeeesaeeseeeeanaeeeaeeeeeees 28 Tools reg ired seese oe a a a a aaa a aa iaa a 28 Service considerations eee c eee ceceeeeeeeee cae c eee eeee eee nnt eee ee eee eeaaaaaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeeececeaeccaecaeeaeeeeeees 28 PIASUIC PANS ej ccsrecansacedeeaie ceeded cctv cntade cveeleadasaddeiieedededeviventabscccuteaiaaudel ddueaapadedeveeshenedd vexsenuaeee 28 Cables and COMMECUOMS aaa a a a a a a a a aaa a a aaa 29 Drive handling cc eee ee cece eee eeeee eee eeeeecee eee eeseaeeeeeeseaeeee
82. hapter2 External component identification 3 Illustrated parts catalog Computer major components YNOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 15 for details Computer major components 17 Item Description Spare part number 1 Display panel 43 9 cm 17 3 inch HD anti glare with webcam 723643 001 2 Keyboard includes cable NOTE Fora detailed list of available keyboards see Sequential part number listing on page 24 For use in Windows 8 models 721953 xxx 3 Top cover includes touchpad assembly With a fingerprint reader includes fingerprint reader assembly 723644 001 Without a fingerprint reader includes fingerprint reader plastic insert bracket and screws 723645 001 With a fingerprint reader RCTO includes fingerprint reader assembly 747995 001 4 Power button board assembly 721531 001 5 Function board 721943 001 6 Speaker assembly 723674 001 7 Card reader board 734088 001 8 Fingerprint reader assembly includes cable bracket holder and screws 723670 001 9 System board includes replacement thermal material For use in models without Windows 8 e 1 GB discrete graphics memory 734083 001 1 GB discrete graphics memory RCTO 746629 001 e 2 GB discrete graph
83. he ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Using MultiBoot 89 Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps i Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Advanced gt Boot Options gt UEFI Boot Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced gt Boot Options gt Legacy Boot Order for Legacy Boot Mode and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choos
84. he computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5x6 0 screws that secure the keyboard to the computer T l l i i i i i 0 3 Position the computer upright and open as far as possible 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 1 Component replacement procedures 45 5 Lift the top of the keyboard up at an angle 2 Ef NOTE Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 and then disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnecting the keyboard cable from the system board 3 7 Remove the keyboard Reverse this procedure to install the keyboard 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts Z CAUTION Component
85. he factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recove
86. ics memory 734084 001 For use in Windows 8 models e Windows 8 Standard and 1 GB discrete graphics memory 734083 501 e Windows 8 Standard and 1 GB discrete graphics memory RCTO 746629 501 e Windows 8 Professional and 1 GB discrete graphics memory 734083 601 e Windows 8 Professional and 1 GB discrete graphics memory RCTO 746629 601 e Windows 8 Standard and 2 GB discrete graphics memory 734084 501 e Windows 8 Professional and 2 GB discrete graphics memory 734084 601 10 USB audio board 721542 001 11 RTC battery 683601 001 12 Processor includes thermal material Intel Core i7 processor Quad Core 4702MQ 2 2 GHz processor with 6 MB L3 cache 723522 001 Intel Core i5 processors Dual Core 4200M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 737328 001 Intel Core i3 processors Dual Core 4100M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 737474 001 18 Chapter 3 Illustrated parts catalog Item Description Spare part number 4000M 2 4 GHz processor with 3 MB L3 cache includes thermal grease 737327 001 Intel Pentium processor Dual Core 3550M 2 4 GHz with 2 MB L3 cache 737329 001 Intel Celeron processor 2950M 2 1 GHz with 2 MB L3 cache 737326 001 13 Hard drive extension board 725891 001 14 Optical drive extension board 723675 001 15 Fan heat sink assembly includes replacement thermal material 721937 001
87. igned with the triangle embossed on the processor slot 4 when you install the processor Reverse this procedure to install the processor 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Latch assembly By NOTE The latch kit is not spared Before removing the latch assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Top cover see Top cover on page 47 g System board see System board on page 60 EY NOTE The latch mechanisms include a small spring Note the location of the spring Remove the latch assembly 1 Position the computer upside down 2 Press on the tabs to disengage the latches from the lever it clicks when disengaged 3 Push the lever toward the sprin
88. ility Optional setting to go to the desktop upon sign in Backup and recovery information Additional operating specifications Navigating the Start screen The Start screen provides a central location where you can access information and email browse the Web stream videos view photos and access social media websites E NOTE Your computer s Start screen may look different than the following illustration 80 Chapter 7 New Windows 8 1 features Action 1 Open an app Using a keyboard and mouse Click a Start screen app Using touch gestures Tap a Start screen app 2 Display the charms Search Share Start Devices and Settings 3 Find a list of all apps on your computer Point to the upper right or lower right corner of the Start screen Point to the lower left area of the Start screen and then click the arrow To return to the Start screen click the arrow again Swipe from the right edge of the TouchPad or touch screen Swipe to the left on the TouchPad or the touch screen until the arrow appears and then tap the arrow in the lower left corner of the Start screen To return to the Start screen tap the arrow again 4 Display the Start menu 5 Switch between open apps Point to the lower left area of the Start screen and then right click the Start button Point to the upper left corner of the Start screen to reveal a list of open apps and then click an open a
89. inappropriate manner will render the NIC nonfunctional Keyboard 64 Kbytes No Yes Stores Programmed at the A utility is required ROM not firmware factory Code is updated for writing data to customer code when the system BIOS _ this memory and is accessible keyboard is updated available on the HP mouse amp website Writing data battery to this ROM in an management inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be Presence per memory memory vendor written to this Detect SPD memory module memory when the configuration module information module is installed in data 128 Bytes a PC The specific programma write protection bl e not method varies by customer memory vendor accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required MBytes BIOS code programmed at the for writing data to and PC factory Code is updated this memory and is configuration when the system BIOS available on the HP data is updated website Writing data Configuration data and to this ROM in an settings are input using inappropriate the F10 setup utility ora manner can render custom utility the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine The Intel chipset is Management 5MByte Management Code is programmed at configured to enforce Engine Engine Code the factory Code is HW protection to Firmware Settings updated via Intel secure bloc
90. ing press esc Using Advanced System Diagnostics 101 11 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options y NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use E NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media an
91. ing components from the defective system board and install on the replacement system board Memory module see Memory modules on page 41 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Processor see Processor on page 69 Optical drive extension board see Optical drive extension board on page 65 Hard drive extension board see Hard drive extension board on page 66 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the system board Position the computer upright with the front toward you Disconnect the display cable 1 from the system board Disconnect the battery connector cable from the system board 2 Remove the 2 Phillips PM2 5x4 0 screws 3 that secure the system board to the computer of YS Remove the Phillips PM2 5x4 0 screw 3 that secures the optical drive extension board to the computer and the Phillips PM2 5x4 0 screw 3 that secures the hard drive extension board to the computer 6 Lift the right side of the system board up at an angle 1 7 Pull the system board up and toward the right to remove it from the computer 2 Ey NOTE The power cable connects to a connector on the bottom of the system board When you remove the system board the power cable will be removed from its routing path and remain connected to the system board Reverse this procedure to install the system board Component replacement procedures
92. ing the BIOS 99 BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconn
93. ive 104 RJ 45 network jack identifying 12 RJ 45 network lights identifying 12 RTC battery removal 64 spare part number 18 24 64 S Screw Kit spare part number 23 searching 82 security cable slot identifying 13 security screw using 36 security product description 3 service considerations 28 service door spare part number 20 service tag 15 serviceability product description 4 setup utility navigating and selecting 86 restoring factory settings 87 Setup Utility BIOS 93 shutting down 81 slots security cable 13 speaker assembly removal 57 spare part number specifications Blu ray ROM DVD RW SuperMulti 118 computer 114 display 115 DVD ROM drive 118 DVD RW SuperMulti DL Drive 117 hard drive 116 optical drive 117 118 18 57 Start button 81 Start menu 81 static shielding materials 32 system board removal 60 spare part numbers System Diagnostics 93 18 60 T thermal material replacement 68 This PC 83 tools required 28 top cover removal 47 spare part number TouchPad buttons 7 TouchPad zone identifying 7 transporting guidelines 31 18 47 U USB 3 0 port 12 USB legacy support 86 98 USB ports identifying 12 13 USB audio board removal 59 spare part number USB audio board cable illustrated 21 18 59 V vents identifying 12 14 W webcam 6 product description 2 spare part number 25 webcam light identifying 6 webcam module removal 76 spare part number 20 webcam identifying 6 Wi
94. k all direct read Non volatile memory usage 123 present only Provisioning firmware update utility write access to this in models Data and Unique Provisioning area An Intel utility ending in a p iAMT third Data can be entered at is required for or w or with party data the factory or by an updating the Intel Centrino store administrator using the firmware Only Pro Management Engine firmware updates technology MEBx setup utility digitally signed by The third party data Intel can be applied store contents can using this utility populated by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required Bluetooth factory Tools for writing for writing data to configuration data to this memory are this memory and is and firmware not publicly available made available but can be obtained through newer from the silicon vendor versions of the driver if the flash requires an upgrade 802 11 WLAN 4kbto8kb No Yes Stores Programmed at the A utility is required EEPROM configuration factory Tools for writing for writing data to and data to this memory are this memory and is calibration not made public typically not made data available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Using a utility from the A utility
95. l 734084 501 N System board for use in Windows 8 Standard models with 2 GB discrete graphics includes thermal material 734084 601 N System board for use in Windows 8 Professional models with 2 GB discrete graphics includes thermal material 734088 001 B Card reader board 737326 001 N Intel Celeron 2950M processor 2 1 GHz processor 3 MB L3 cache includes thermal material 737327 001 N Intel Core i3 processor 4000M 2 4 GHz 3 MB L3 cache includes thermal material 737328 001 N Intel Core i5 processor 4200M 2 5 GHz 3 MB L3 cache includes thermal material 737329 001 N Intel Pentium 3550M processor 2 4 GHz 2 MB L3 cache includes thermal material 737474 001 N Intel Core i3 processor 4100M 2 5 GHz 3 MB L3 cache includes thermal material 746629 001 N System board for use in models without Windows 8 with 1 GB discrete graphics RCTO includes thermal material 746629 501 N System board for use in Windows 8 Standard models with 1 GB discrete graphics RCTO includes thermal material 746629 601 N System board for use in Windows 8 Professional models with 1 GB discrete graphics RCTO includes thermal material 747994 001 A Service door RCTO 747995 001 B Top cover for use in models with a fingerprint reader RCTO includes touchpad assembly fingerprint reader plastic insert bracket and screws Sequential part number listing 27 4 Removal and replacement procedures preliminary requirements Tools required You
96. loor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 30 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with ap
97. main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsible for power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse 122 Chapter 15 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain data this memory customer when power data is removed Real Time 256 Bytes No Yes Stores Using the F10 Setup This memory is not Clock RTC system date utility or changing the write protected HP battery and time and Microsoft Windows recommends backed up limited date amp time password protecting CMOS keyboard the F10 Setup utility configuration controller memory data CMOS Controller 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to NIC not configuration NIC vendor that canbe write data to this EEPROM customer and NIC run from DOS memory and is accessible firmware available from NIC vendor Writing data to this ROM in an
98. moving the fingerprint reader assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Remove the Phillips PM2 0x2 0 broadhead screw 1 that secures the fingerprint reader board bracket to the top cover Slide the bracket toward the bottom of the top cover and then lift it off the top cover 2 4 Remove the fingerprint reader board and cable assembly from the top cover 3 and then lift the holder from the top cover 4 Reverse this procedure to install the fingerprint reader assembly 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board assembly 721531 001 Before removing the power button board follow these steps 4
99. ndows Refresh 105 reinstall 105 remove everything and reinstall option 105 reset 105 Windows 8 operating system DVD 104 Windows button identifying 10 wireless antennas disconnecting 43 wireless displays connecting 83 wireless light 8 wireless product description 2 WLAN antennas identifying 6 WLAN Bluetooth combo card removal 43 spare part number 19 43 workstation guidelines 31
100. ng for recovery PartitiONS cc cceeeeceenneeee eee eenee tees ee eeaaaeeeeeeeeeaeeeeeeeeeeaeeteeenenenaees 84 Using HP Software Setup select models only ccceeeceeeeeeeeeeeeeeeeeeeaeeeeeeeeenteeeeeeeeenaaees 84 Using other backup restore and recovery tools cccceeeeeeeeeeeee eee eeeteeeeeeeeeeteeeetenenenes 84 More HP resorts se scccissdetineerieiietendtetbisaleniiee a ia E A EAEE EAEE AAEE EEEE E 84 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 ccc0e 86 Using Computer Setup is 2 ccaicesisessaatesdiecteaase dh da cictazecddevschacdesdsaeeahadeadicenea caeushdvadaddeuate anendeendeatecctrandestads 86 Starting Computer Setup isien nrasane aa a an a aaa nagadaaedcansanaadardechtannteass 86 Navigating and selecting in Computer Setup oo eee eeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeseeenaeeeeeeeeaaes 86 Restoring factory settings in Computer Setup 0 0 00 eceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeees 87 Updating the BIOS arsso rA R 88 Determining the BIOS version cccecceeeeeeeeeeeeeeeeeeeeenaeeeeeeeeaeeeeeseeetaeeeeeeeenaes 88 Downloading a BIOS update for Windows 8 esseeseseeeeessseeeerrrssssererrrsssreeeens 88 USING MUIIBOOT rosii A AA A cie aac veda iaean 89 About the boot device order ou ceeeeeceeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseceeeeeeeeseeeeeeeeseeeeaeeeeeseeaaeess 89 Choosing Multi Boot preferences 00 eececcceeeeeeneeeeeeenneeeeeeeaa
101. nt procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents TPO deS i naa a a a derrate mere a ant de rrrr ere ara eee terere eeroper eT er ea 1 2 Exteinal Component GenUNGAHON ss ccs ccc sete aes eee a elias eee aces 6 ISI AY feck tee cactee E E eee eaten es A E E E A E wucteeeneas 6 TOD pana a e E a aa aE 7 TouchPad anean A EA E L RE ea E EA RE 7 E a TEE EA SA E A E E EN EEE A E E E E T 8 Buttons and fingerprint reader select models only ccceeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeteeenaaeeees 9 Koy Sesoni a a a 10 POM eei E E E Eea E e a 11 Cefta a E aa E aaa a aaa R A E 12 Ri
102. oard follow these steps _ amp Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the USB audio board ON Se RS ee Position the top cover upside down Disconnect the cable that routes to the system board 1 Disconnect the cable that routes to the fingerprint reader board 2 Remove the Phillips PM2 5x4 0 screw 3 that secures the USB audio board to the computer Rotate the top of the board upward pull the board away from the connectors to remove them from top cover holes and then lift the board off the top cover 4 Reverse this procedure to install the USB audio board Component replacement procedures 59 System board Ey NOTE All system board spare part kits include replacement thermal material Description Spare part number System board for use in models without Windows 8 1 GB of discre
103. overy media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media with HP Recovery Disc Creator 107 Creating recovery media Ey NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system
104. pe in and out to display side of the screen to display all open all open apps apps 2 Drag an app to the right and then 2 Drag an app to the right and then down to the bottom of the screen down to the bottom of the screen hold it until the app rotates and hold it until the app rotates and then then release the app to close it release the app to close it Enhanced search feature 1 To search from the Start screen begin typing a keyword Search results are displayed in a panel at the right side of the screen 2 To expand your search click or tap to select one of the following options e Everywhere e Settings e Files e Web images e Web videos Ey NOTE If you cannot find the topic easily type help and then search within Help and Support 82 Chapter 7 New Windows 8 1 features Enhanced snap feature You can snap applications to the left or right side of the screen in order to view a Start screen app and a desktop app at the same time Depending on the computer s screen resolution you can snap up to four apps at the same time A Dragan app to the left or the right side of the screen Discovering and connecting to Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below Action Using a keyboard and mouse Using touch gestures Discover and connect to Miracast Point to the upper right
105. ple f ename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e _ Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is display
106. pp Tap the Desktop app and then press and release the Start button in the lower left corner Swipe in and out from the left edge of the TouchPad or touch screen to reveal a list of open apps and then tap an open app LY IMPORTANT To quickly return to the Start screen press the Windows key am on your keyboard or point to the lower left corner of the Start screen and then click or tap the Start button Locating the Start button and the Start menu The Start button is displayed in the lower left corner of the Windows desktop The Start menu offers quick access to frequently used options including File Explorer Control Panel Desktop Power Options and Shut down For more information see the Windows Basics guide included with your computer Follow the instructions below to display the Start button and the Start menu Action Using a keyboard and mouse Locate the Start button and the Start Point to the lower left area of the Start menu Shutting down the computer screen and then right click the Start button to display the Start menu Using touch gestures Tap the Desktop app and then press and release the Start button in the lower left corner to display the Start menu To shut down the computer from the Start menu follow the instructions below Action Shut down the computer Using a keyboard and mouse 1 Point to the lower left area of the Start screen and then right click the
107. proved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Service considerations 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both f
108. r A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start gt Computer gt System properties 2 Inthe left pane click Device Manager Specification information in Device Manager 119 15 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system
109. r 3 and lift 4 to remove the service door Component replacement procedures 35 Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer When not in use the security screw can be stored inside the battery bay To use the security screw 1 Remove the battery see Battery on page 34 2 Remove the security screw from inside the battery bay 1 and insert it 2 to lock the service door in place Hard drive Description Spare part number 1 TB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 634953 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 36 Chapter5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 To remove a hard drive 1 Turn the computer upside down on a flat surface 2 Remove the 4 Phillips P
110. r your system does not support this feature Refer to the User Guide for restore and recovery steps for your computer 2 Select HP Software Setup 3 Follow the on screen instructions to reinstall drivers or select software Using other backup restore and recovery tools For additional information on backup restore and recovery refer to the User Guide provided for your computer More HP resources To locate product details how to information and more use this table Resource Contents Windows Basics guide e Explanation of using Windows 8 Getting Started with Windows 8 app on the Start screen To e Video demonstrating Windows 8 features access this app click or tap the Getting Started with Windows 8 app HP worldwide support e Online chat with an HP technician To get support in your language go to e Email support http Awelcome hp com country us en wwcontact_us html Support telephone numbers HP service center locations 84 Chapter7 New Windows 8 1 features Resource Regulatory Safety and Environmental Notices To access this information 1 On the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides Limited Warranty To access this information 1 On the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select Warranty and services or Go to http
111. r all countries ANd regions eceeceeee scene cece ee eeeceeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeestaeeeeeseeeaaes 126 Requirements for specific countries ANd regions ceccceeceeeceecceceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeenetes 126 TS RIO PN ech sk ete shige causes N eae dayeceaae icevs aeeviaateimereeien 128 Balen ETES T E EE O E E S T E 128 DISPIAY s S O a badnencedasbavaddeasbanadecdea indy 128 e E E E E E 134 xi xii 1 Product description Category Description Product Name HP ProBook 470 G1 Notebook PC Processors Intel Core i7 processor Quad Core 3rd generation 6 MB L3 cache 35W 4702MQ 2 20 GHz processor Intel Core i5 processors Dual Core 3rd generation 3 MB L3 cache 37W 4200M 2 50 GHz processor Intel Core i3 processors Dual Core 3rd generation 3 MB L3 cache 37W 4100M 2 50 GHz processor 4000M 2 40 GHz processor Intel Pentium processor Dual Core 2 MB L3 cache 37W 3550M 2 30 GHz processor Intel Celeron processor 2 MB L3 cache 37W 2950M 2 00 GHz processor Chipset Mobile Intel HM87 chipset Graphics AMD Radeon HD 8750M 1 GB or 2 GB switchable discrete Supports HD decode DX11 HDMI PX5 5 Panel 43 9 cm 17 3 inch HD 1600x900 200 nits anti glare 16 9 includes camera 1 WLAN antenna 43 9 cm 17 3 inch HD 1600x900 200 nits anti glare 16 9 includes camera 2 WLAN antennas Memory Two customer accessible memo
112. r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 Remove the following components a b a 9 g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Remove the RTC battery 1 Position the system board upside down 2 Use a thin screwdriver or similar tool to pry the battery out of the socket 1 3 Remove the battery from the socket 2 Reverse this procedure to install the RTC battery 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Optical drive extension board Description Spare part number Optical drive extension board 723675 001 Before removing the optical drive extension board follow these steps _ Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer amp Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from th
113. rated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl f
114. rd cable Before removing the speaker assembly follow these steps _ oN Or Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover see Top cover on page 47 Remove the speaker assembly p3 i Position the top cover upside down Remove the 2 Phillips PM2 5x6 0 shoulder screws 1 that secure the speakers to the computer Lift the side of each speaker opposite of the screw and then pull each speaker out from under the tab on the top cover 2 Remove the speaker cables from the clips built into the top cover 3 Component replacement procedures 57 5 Remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts USB audio board Description Spare part number USB audio board 721542 001 Before removing the USB audio b
115. re using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 og o D Press f11 while the computer boots or Press and hold f11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions Performing a system recovery 105 To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 106 Chapter 11 Backup and recovery in Windows 8 12 Backup and recovery in Windows 7 To protect your information use Windows Backup and Restore to back up individual files
116. repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number ea
117. rity cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right 13 Description e Releases the battery from the battery bay by sliding the release latches one time e When the battery has been removed from the battery bay releases the service door from the computer by sliding the release latches a second time Holds the battery Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Component 1 i Battery and service door release latches 2 Battery bay 3 Service door 4 Vent 14 Chapter2 External component identification Enable airflow to cool internal components Component Description NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal f
118. ry disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet Performing a system recovery 113 14 Specifications Computer specifications Metric U S Dimensions Length 28 0 cm 11 0 in Width 41 4 cm 16 3 in Height front to rear 2 5 to 3 2 cm 1 0 to 1 2 in Weight Equipped with optical drive 1 DIMM hard drive WLAN 3 00 kg 6 61 Ibs module webcam 6 cell battery Equipped with no optical drive 1 DIMM hard drive WLAN 2 87 kg 6 33 Ibs module webcam 6 cell battery Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W Operating current 474Ao0r3 5A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate 114 Chapter 14 Specifications Nonoperating
119. ry module slots supporting up to 16 GB of RAM Supports dual channel memory PC3L 12800 1600 MHz DDR3L SODIMMs Supports the following configurations e 16384 MB 8192 x 2 dual channel e 12288 MB 8192 4096 dual channel e 8192 MB 8192 x 1 e 8192 MB 4096 x 2 dual channel e 6144 MB 4096 2048 dual channel e 4096 MB 2048 x 2 dual channel e 4096 MB 4096 x 1 e 2048 MB 2048 1 Hard drives Supports 7 mm 9 5 mm 2 5 in SATA hard drives with HP 3D DriveGuard 2 Category Description Customer accessible Supports the following drives e 1 TB 5400 rpm e 750 GB 5400 rpm e 500 GB 7200 rpm e 500 GB 5400 rpm hybrid 8 GB SSD MLC e 320 GB 5400 rpm Fixed optical drives Supports the following 9 5 mm SATA optical drives e Blu ray ROM DVD RW SuperMulti DL e DVD RW SuperMulti DL e DVD ROM Supports no optical drive option Audio Visual Integrated webcam 720p HD Stereo speakers 2 Integrated dual array microphone webcam models only Headphone and microphone jacks IDT 92HD91 Skype ready HD audio with DTS Sound Ethernet Realtek RTL8151GH CG 10 100 1000 3 S4 S5 wake on LAN AC mode and battery mode NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN option Support
120. s booklet included with the computer CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 104 Chapter 11 Backup and recovery in Windows 8 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Eyf NOTE During Refresh a list of removed tradi
121. s described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures EY NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 61 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover Ey NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover with a fingerprint reader includes fingerprint reader assembly 723644 001 Top cover without a fingerprint reader includes fingerprint reader plastic insert bracket and 723645 001 screws Top cover with a fingerprint reader RCTO includes fingerprint reader assembly 747995 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the
122. s the following WLAN formats e Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter e Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo e Realtek RTL8188EE 802 11bgn Wi Fi Adapter e Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 Wireless Personal Area Network PAN only supported by Bluetooth 4 0 combo card External media card Digital Media Reader Slot Chapter 1 Product description Category Ports Description Audio in stereo microphone Audio out stereo headphone RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 2 VGA Dsub 15 pin supporting 1920 x 1200 external resolution at 60 GHz hot plug unplug with auto detect HDMI 1 4 Multi pin AC port Keyboard pointing devices Full sized keyboard with numeric keypad Touchpad includes on off button on board 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Security 90 W Smart AC adapter with localized cable plug support 3 wire plug 1 m or 1 8 m with ground pin 6 cell 47 Wh 2 2Ah Li ion battery HP Fast Charge technology 9 cell 93 Wh 2 8 Ah Li ion battery Integrated fingerprint reader optional Intel AT support Security lock
123. sal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 oo o NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another 128 Chapter 17 Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 129 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel
124. screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory 2 NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps Z CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When
125. sdiiasenrianedadeadeaertidand ade amet dene 112 Backing Up your INTOMMALON Sissies sescedea gs ceucedess a enessest ee edie nee te eeeaeee neal 112 Performing a SyStEMNECOVELy v 22 wetted atin eed ee ee 112 Te SPE Wee eee eee ene ere rene epee et a 114 Computer specifications iorns canana ai Aa RE AEE AAEE NA AEEA AASE 114 43 9 cm 17 3 in HD display specifications 20 0 eee eee eeenee eter etna eee eee eaeeeee eee taaeeeeeeeeaeeeeeneae 115 Hard drive specifications sessir a aa aa aaa a a a aa Aaa E 116 DVD RW SuperMulti DL Drive specifications cccecccccecee cee eee eeeeeeeeeceeaaecaeeeeeeeeeeeeeeeteeteeneees 117 Blu ray ROM DVDRW SuperMulti DL Drive eee eee eenne eee eeeeaeeeeeeeeaaeeeeeeeeaeeeeeeeeenaeeeeeeeeaaes 118 DV D2ROMGnVG oiissiesinid mininiai aiaiai aia hee addenda eiadea devised ieee ade 118 Specification information in Device Manager cccecceeeeeeeeeeeeceeeeeeeeeeacaeeeeeeeeeeaaeeeeeeeeeiaeeeeeeeeeaas 119 yee olny tol ge Voam a demesne eter peer rrree etry pee tere a cen rr retry Perr rreer 120 AP SUNG Slan is secede ated Ne ded debts bevana sued des ta nates duck deuedc duck Dasutnd ty cade eac A 122 Non volatile memory USAGE 0 eee eeeeeeee eee enne eee e eee ae ee eee ea tansk tn unnat EEE eee eaaaeeeeeeeseaaeeeeeeseaaaeeeeseeeaaeeeseeeaaas 123 Questions and answerssi22 25 soieest tela ee i eee dela ide ae eee 125 18 Owen Gore Ser requirements saranda en EASE TET 126 Requirements fo
126. t problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is runn
127. te graphics memory 734083 001 1 GB of discrete graphics memory RCTO 746629 001 2 GB of discrete graphics memory 734084 001 System boards for use in Windows 8 models Windows 8 Standard models with 1 GB of discrete graphics memory 734083 501 Windows 8 Standard models with 1 GB of discrete graphics memory RCTO 746629 501 Windows 8 Professional models with 1 GB of discrete graphics memory 734083 601 Windows 8 Professional models with 1 GB of discrete graphics memory RCTO 746629 601 Windows 8 Standard models with 2 GB of discrete graphics memory 734084 501 Windows 8 Professional models with 2 GB of discrete graphics memory 734084 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 a b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d Keyboard see Keyboard on page 45 e Top cover see Top cover on page 47 When replacing the system board be sure to remove the follow
128. tents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum E NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 121 HP Sure Start Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardwarebased assurance of the following e HP approved firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e An HP approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical non executable platform data residing in the
129. the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 42 Chapter5 Removal and replacement procedures for Customer Self Repair parts WLAWN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality Description Spare part number Mediatek MT7630E 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 710418 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 710662 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Before removing the WLAN module follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the WLAN module 1 2 Position the computer upside down Disconnect the WLAN
130. ther available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enier Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions
131. tional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Befo
132. tional speed 7200 rpm or 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 116 Chapter 14 Specifications DVD RW SuperMulti DL Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD Write CD R and CD RW ROM CD ROM XA MIXED MODE CD CD l CD I Bridge Photo CD Video CD DVD R DVD RW DVD R DVD Multisession CD Photo CD CD EXTRA RW DVD RAM Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random lt 175 ms lt 230 ms Full stroke lt 285 ms lt 335 ms Audio output level Line out 0 7 Vrms Cache buffer Data transfer rate 2 MB 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Startup time Stop time Mul
133. tiword DMA Mode lt 15 seconds lt 6 seconds DVD RW SuperMulti DL Drive specifications 117 Blu ray ROM DVD RW SuperMulti DL Drive Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT CD R and CD RW DVD R DVD R 9 CD ROM CD ROM XA DVD RW DVD R DVD R 9 DVD RW MIXED MODE CD CD I CD I Bridge DVD RAM Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time cD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Multiword DMA Mode DVD ROM drive Applicable disc DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and Form 2 CD I Mode 2 Form 1 and Form 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter 118 Chapter 14 Specifications Standard disc
134. tnumber 26 optical drive eject button identifying 13 optical drive extension board removal 65 spare part number 19 65 optical drive protective insert illustrated 21 optical drive identifying 13 P packing guidelines 31 PCID label 16 plastic parts 28 pointing device product description 3 ports external monitor 12 HDMI 12 product description 3 USB 13 power button board assembly removal 53 spare partnumber 18 25 53 power button board cable illustrated 22 power button identifying 9 power cable removal 62 spare part number 62 power connector cable illustrated 22 power connector identifying 12 power cord set requirements 126 spare part numbers 23 24 power lights 8 power requirements product description 3 processor product description 1 removal 69 spare part numbers product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 1 keyboard 3 memory module 1 microphone 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 18 69 R recovery 105 112 recovery partition 104 recycle computer 105 refresh 105 removal replacement preliminaries 28 procedures Authorized Service Provider 47 procedures Customer Self Repair 33 remove everything and reinstall Windows 105 reset computer 105 steps 105 restoring the hard dr
135. to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e Toprevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive Ey NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardwar
136. up arrow key or the down arrow key e To close open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 94 Chapter9 Setup Utility BIOS and System Diagnostics in Windows 7 Restoring factory settings in Setup Utility Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 Turnon or restart the computer and then press esc while the Press the ESC key
137. urity menu select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit 120 Chapter 15 Statement of Volatility i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model includes Intel Centrino with VPro reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD con
138. ust meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 126 Chapter 16 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SA
139. ver on page 47 Remove the display assembly 1 Position the computer upside down 2 Remove the WLAN antennas from the routing path on the bottom of the computer 1 3 Pull the antennas through the hole that leads to the other side of the top cover 2 Component replacement procedures 73 4 Place the computer upright and open as far as possible Remove the WLAN antennas from the tabs and the routing path 1 on the top of the computer 5 6 Note the location that the antennas route through the chassis 2 ir E I E n m J UILLI T z t l Y 7 Remove the five Torx T8M2 5x4 0 screws 1 from the display hinges 3 screws in the left hinge 2 in the right hinge 8 Lift the display assembly straight up and remove it 2 Z CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 74 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 10 11 If you need to remove the hinge covers from the display hinges squeeze and pull the covers straight up and off the display to remove them If you need to remove the hinge covers from the display hinges pinch the top and bottom of the hinges and then pull the hinges straight up and off the display Display hinge covers are available in the Display Hinge
140. vider parts cccccccceseeeesesseeeesseesseeeseess 47 Component replacement procedures cccee cece cece eect eeeee cee eeaaecaeeeeeeeeeeeeeeeeeeeeeseesececcnsaccueeeeeeeeeeeess 47 MOP COV GI eh ee oes chet aneh E a ae fen aan sae E A E A A aa A enon nants 47 Fingerprint reader assembly we cecececeecccpeesaeennctheedeeens iniaiaiai Ena AN NEE EAS 52 Power Dutton board samire uerisii iiad iaiia a E E E Aa 53 Function board 000 eee cece cece eee eeeeee eee aeeae eee ee eee netata EEEE EEE EEEEAEENAE SEENE EEEE EE AEAEE E ENEAS SEEE EEE EEEn 54 Card reader oard spcrsiconnsioi aeaa aa a aaa i aaa aaa 55 Speaker ASSOMDIY eressieerrsirin n eean R E AENEA EEE 57 USB audio board eee 59 SY SUSI Doa eerie ea A T 60 Power Cable sis incsiiaivintncatialttehecaiiaidentesetss ic au as E A a i 62 Battery Cable 221 ccccscecececseseecceeeennneeeeeesneneneceeenacueneesenauceeeemenanaceceesenaaaeeeesnsaneeeeenneeeenerens 63 RIC DIEN ripreso odeesancegid enpcuceccd hd ensuducduadanence und sagouceasi id edayesdtecdid ensuing nieces 64 Optical drive extension board cc cccccccccee cee ce eee e eee eeeeeeeeceeeceaaeaaeeaeceeceeeeeeeeeeetteeeeeeseeeseeees 65 Hard drive extension board cececceeceeee eee eeeeeceeaaeeeeeeeeeeeeeeeeseceeceaaeaeeeseeeeeeeeeeteeeneaea 66 Fan neat Sink assembly sissecscaccuiens cecacenssnpcteelundanebs tev dassecedacadasstueaecaddaesaetcsteanededtvadaaacsageads 67 PROCESSOR airera ui
141. will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Phillips PO and P1 screwdrivers Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 28 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling
142. www hp com go orderdocuments Contents Important regulatory notices including proper battery disposal information e Specific warranty information about this computer More HP resources 85 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of th
143. y tools ccceceeeeeeneeeeeeeecneeeeeeeeaeeeeeeeaaeeeeeeeeaeeeeeeenaeeeeseeeaas 103 USING Tri recovery LOOIS sessa a 104 Using Windows 8 operating system media purchased separately eeee 104 Using Windows Refresh for quick and easy recovery sssseesssssseeerirrrssssreeerrrrrssssres 105 Remove everything and reinstall WiNdOWS ccceceeeeeeeeeeeeeeeeeeneeeeeeeeaaeeeeeeeeaeeeeeeneaaes 105 Usmo HP Software Setup sicics neste ibleitind abs EEEE E EENE 106 12 Backvip and recovery Ini WINdOWS T nc sssc c 5 elated ssee eos oss be coneitre senii iea ien nerbi iar aad ni nisaidien 107 Creating recovery media with HP Recovery Disc Creator esseesseesereseerrrsssrrrrssrttrrssrtirrnssrrennnne 107 Creating recovery Medid icccccsisiccentnieiechiieeedynividendhiaen tind hentia 108 Backing Up your information ceecccecceeeeee eee eeeeeeeeeeeeeeaee eee seeeaaeeeeeeeaaaeeeeeseeaaaeeeeeeeaaaeeeeeeenaeeeseeeaes 108 Performing a System recovery 22220icacieees eedeteteaciatainastarcitas iced edit weenstietindaeeveeniede ant einnces 109 Using the Windows recovery tools ccceceeeeeeceeeeeeeeneneeeeeeeeaeeeeeeeaaeeeeeeeeaeeeeeeeaeeeeeeeeaas 109 Using fl 1 TECOVEry tOOIS cscs cecdvecazeces ieliveeaes esi aetna si ywiviaeh eee taes uae ies 110 Using a Windows 7 operating system DVD purchased separately 00 0e 110 13 Backup and Recovety in SUSE LINUX s siseesiis sensssairicnsriser

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