DELL Vostro 3800
Contents
1. Operating Storage Airborne contaminant level 36 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 149 F 20 to 80 non condensing 15 20 m to 3048 m 50 ft to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 as defined by ISA S71 04 1985 6 Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page 2 A Select the appropriate service or support link based on your need 372. 3 system board 4 optical drive 5 I O panel 6 system fan Y hard drive 8 coin cell battery 9 power supply unit PSU 10 expansion card Removing The Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Follow the steps below to remove the cover a Remove the screws that secure the cover to the computer b Lift and remove the cover from the computer Installing The Cover 1 Place the cover on the chassis 2 Replace the screws to secure the cover to the computer 3 Follow the procedures in After Working Inside Your Computer Removing The Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Follow the steps below to remove the bezel a Pry the front panel retention clips away from the chassis b Release the hooks on the opposite edge of the bezel from the chassis c Remove the bezel from the computer Installing The Bezel Place the hooks on the notches in the computer Rotate the front bezel towards the compute Press the front bezel till the tabs snap in to place Install the cover Follow the procedures in After Working Inside Your Computer noe a N P Removing The Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the e cover e bezel 10 3 Follow the steps below to remove the optical drive a Disconnect the data cable and power cable from the optical drive 1 2 b Pull the optical dr
3. Ensure the main power cable and front panel cable are securely connected to the system board If the computer is not responding do the following Ensure the display is connected and turned on 23 Power LED Light Status Diagnostic Error Messages Error Messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR DECREASING AVAILABLE MEMORY DISK C FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt GATE A20 FAILURE 24 Possible Cause Troubleshooting Steps e If the display is connected and turned on listen for a beep code Description The touchpad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname The primary cache internal to the microprocessor has failed Contact Dell The optical drive does not respond to commands from the computer The hard drive cannot read the data One or more memory modules may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The hard drive failed init
4. Dell Diagnostics 25 Error Messages KEYBOARD CONTROLLER FAILURE KEYBOARD DATA LINE FAILURE KEYBOARD STUCK KEY FAILURE LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY ALLOCATION ERROR MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE NO BOOT DEVICE AVAILABLE NO BOOT SECTOR ON HARD DRIVE NO TIMER TICK INTERRUPT 26 Description For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics For external keyboards check the cable connection Run theKeyboard Controller test in the Dell Diagnostics For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a util
5. the total computer memory isplays the available memory isplays the memory speed isplays the type and technology Displays the model number and capacity of the Displays the model number and capacity of the Displays the model number and capacity of the Displays the model number and capacity of the Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Processor Configuration Onboard Device Configuration Onboard Audio Controller SATA Mode Intel Multi Display Onboard LAN Controller Onboard LAN Boot ROM Boot Numlock Key Secure Boot Control Load Legacy OPROM Keyboard Errors USB Boot Support Boot Mode ist Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device 5th Boot Device Hard Disk Drivers Network Drivers Enable or disable the onboard Default Enabled audio controller Displays the SATA Mode Default AHCI Enable or disable the Intel Multi Default Disabled Display Technology Enable or disable the onboard Default Enabled LAN controller Enable or disable the onboard Default Disabled LAN boot ROM Enables of disables the numlock key during Boot Enable or disable the Secure Boot Control Enable or disable loading of a legacy OPROM Enable or disable displaying keyboard errors Enable or Disable USB Boot Support Select the Boot
6. AA A ead halter 21 3 Troubleshooting Your COMputerF o ooocccccccococccccoccocnonnoncononononnconnnnnonncnnconnnanonnons 23 Diagnostic Power LED Codes cea 23 Diagnostic Error MESSAGES sei td ibi 24 System Error Messages a Nes ies o a 28 ASS SetPoint e aia ai eaa 29 System Setup OVemN eW s eiii elie aldea Eoia Eaa 29 AN a a a a a e aa onl blll he Seoul thle ath 29 System Setup OPUS it e e A A A 29 A a el nes AG ee al ae ee sheet alle Peale E 29 A lil Mats es 30 DO dut a na 31 Power ato rt taaan ies che e to o a ot al tl e e ds eta ty 32 A Y 32 e th akan decada to ao e da cy 32 9 PECMICALOAS Na 33 6 Contacting Dell ddr 37 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist e You have read the safety information that shipped with your computer e A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order A A A gt bp Es WARNING Disconnect all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting to the power source WARNING Before working inside your computer read the safety information that s
7. Dell Vostro 3800 Owner s Manual Regulatory Model DO8D Regulatory Type D08D001 Notes Cautions and Warnings Es NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright O 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 06 Rev AO1 Contents 1 Working on Your COMputter cccccecesessessecssessessesseseessessesseeseeseessesseeseesaeeaes 5 Before Working Inside Your COMplUterancrans racional 5 Turning Off Your Computers cvGecn cava iowa vlna itis a bebe ui eee 6 After Working Inside Your COmMputelr ccccceccccceceenceceeeneeeeeeeeaeeeeeaeeeeeeaeeeesecaaeeeeeaeeeeseneeeeesenaeeetees 7 2 Removing and Installing COMpoNentS oococcccccccocccocccoccocnocanononnnonnnononnconnnononnons 8 Recommended MOOS PUL sai edad la otro Areta Alella de 0d 8 SYSTEM OVA A A Re eet 8 sie Watt darla o o beba tl a ete ob ea de o O al 8 Removing The COVER uti AAA A AAA dd SS 9 nstall
8. Diagnostic Lights power button light drive activity light Power Coin cell battery Input voltage Input frequency Wattage Input current white light solid white light indicates power on state amber light solid amber light indicates sleep stand by state of the computer blinking amber light indicates a problem with the system board white light blinking white light indicates that the computer is reading data from or writing data to the hard drive Vostro 3800 Vostro 3900 series 3 V CR2032 lithium coin 3 V CR2032 lithium coin cell cell 90 VAC 132 VAC 180 180 VAC 264 VAC VAC 264 VAC 50 Hz to 60 Hz 50 Hz to 60 Hz 250 W 300 W 8 00A 4 00A 450A K NOTE Vostro V 3800 Total power output of 5 V and 3 30 V can not exceed 75 W K NOTE Vostro V 3900 Total power output of 5 V and 3 30 V can not exceed 90 W Maximum heat dissipation 853 BTU hr 1024 BTU hr K NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Vostro 3800 Height Width Depth Weight Minimum Vostro 3900 series Height Width Depth Weight Minimum 380 mm 14 96 inches 102 mm 4 01 inches 433 1 mm 17 05 inches 7 2 kg 15 87 lb 380 mm 14 96 inches 175 mm 6 88 inches 436 3 mm 17 17 inches 8 5 kg 18 73 lb 35 Environmental Temperature Operating Storage Relative humidity Altitude K NOTE V 3800 and V 3900 meet the China 5000 m altitude requirements
9. d click Settings l b Click the O and select Shut down In Windows 7 1 Click start 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click 0 a gt Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer ua WN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Small plastic scribe System Overview Inside view 1 heatsink fan 2 memory module
10. e date the system BIOS was built System Date Re sets the date on the computer s internal calendar System Time Re sets the time on the computer s internal clock Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer if available Processor Information 29 Processor Type Processor ID Processor Core Count L1 Cache Size L2 Cache Size L3 Cache Size Memory Information Memory Installed Memory Available Memory Speed Memory Technology SATA Information SATA O SATA 1 SATA 2 SATA 3 Advanced Processor Configuration Multi Core Support Limit CPUID Value CPU XD Support Intel Virtualization Technology Intel SpeedStep Intel Turbo Boost Technology USB Configuration Front USB Ports Rear USB Ports 30 hard drive hard drive hard drive hard drive Enable or disable Multi Core Support Enable or disable the Limit CPUID Value feature Enable or disable the CPU XD feature Enable or disable the Intel Virtualization feature Enable or disable the Intel SpeedStep feature Enable or disable Intel Turbo Boost Technology Enable or disable the Front USB Ports Enable or disable the Rear USB Ports isplays the processor ID isplays the type of processor isplays the processor core count isplays the processor L1 cache size isplays the processor L2 cache size isplays the processor L3 cache size isplays
11. has failed Contact Dell The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start gt Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive The operating system cannot find a specific track on the hard drive A chip on the system board may be malfunctioning Run the System Set tests in the contact Dell System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Contro
12. hat secure the system fan to the computer b Remove the system fan from the computer AZ Q Installing The System Fan bw NP Place the fan on the computer Replace the screws to secure the fan to the computer Thread the system fan cable through the metal retention clips Connect the fan cable to the system board Install the e hard drive e bezel e cover Follow the procedures in After Working Inside Your Computer Removing The Input Output I O Panel 1 18 Follow the procedures in Before Working Inside Your Computer Remove the e cover e bezel e hard drive e optical drive 3 Follow the steps below to disconnect the I O panel cables a Disconnect the I O panel and FlyWire cables from the system board b Un thread the cables from the metal retention clips 4 Follow the steps below to remove the I O panel a Remove the screw that secures the I O panel to the computer b Slide the I O panel outwards and remove it from the computer O Installing The Input Output I O Panel Slide the I O panel into its slot on the computer Replace the screw that secures the I O panel Route the three cables through the metal clips PWN P Connect the three I O panel and FlyWire cables to the system board 19 5 6 Install the optical drive hard drive bezel cover Follow the procedures in After Working Inside Your Computer Removing The System Board 1 2 20 Fol
13. hipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certai
14. ialization Run the hard drive tests in the Dell Diagnostics The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay The computer cannot identify the ExpressCard Reinsert the card or try another card The amount of memory recorded in non volatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk Do not use these characters in filenames A memory module may be loose Reinstall the memory modules or if necessary replace them Error Messages GENERAL FAILURE HARD DISK DRIVE CONFIGURATION ERROR HARD DISK DRIVE CONTROLLER FAILURE O HARD DISK DRIVE FAILURE HARD DISK DRIVE READ FAILURE INSERT BOOTABLE MEDIA INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM KEYBOARD CLOCK LINE FAILURE Description The operating system is unable to carry out the command The message is usually followed by specific information For example Printer out of paper Take the appropriate action The computer cannot identify the drive type Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer Run
15. ing The E OVER A e ed 9 Removing MME BEZE E EE E E catsuit teil cul cl ina adan Bad 9 nstalling THE BEZEL ss coiteieved o ed pea ate adhe 10 Removing The Optical Drives Sita ae ee ade deeded data ee 10 Astalling The Optical Drive ireen di 11 Removing The Hard DriVesinsts tisdale dinastia 11 nstalling THE Hard Dive danes aeea 12 Removing the Expansion Carl dd aaa cesa 13 nstalling the Expansion Card S adicionar ida 13 Removing The Power Supply Unit PSU ec eeccececeeeeeeeeeeecneeceeeeeeeneeeceescaeseaeeneesneeeneeseeeeneeeneesneenes 13 nstalling The Power S pply UnitiP Ulloa tedio ae 15 Removing The H atsihk ren inr cid 15 mstalling THE Heatsink cece a enean E E a 16 REMOVING MET Processor let a RM ee tah A A Rta god lidiar aiken 16 mstalling the Processors ntc s seas hace aye 16 Removing the MEMORY soma a a th tude tno Neel a eet eet chet 16 stalling the MEMORY sissies aint AAA AA AAA Aid 17 Removing The System Fania danoss aaa 17 Mstallirig NESST FAM esc ieee eects eid ale Ae ceed a vee tas svagsastegae sets duaters dese E AEAT 18 Removing The Input Output 1 0 Panel ccecececccececeeeeeeeeereeneceeeceeeseeeseeesaeeeseesaeseaeseaeseaeseeeteaeeatenas 18 nstalling The Input Output 1 0 Panela ce ceccceceeceeeeeeeeeeeeeeeeceeesneeeeeseeeceseeseaeeseeeneeseaeseeeeneesteeeats 19 Removing The System Board iii ai tees 20 nstalling The System Boat tutora at ataca 21 System Board COMPONMENAtS saci airs Ab eae Piet A
16. ity Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules or if necessary replace them The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device The operating system may be corrupted contact Dell A chip on the system board may be malfunctioning Run the System Set tests in theDell Diagnostics Error Messages NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN OPERATING SYSTEM NOT FOUND OPTIONAL ROM BAD CHECKSUM SECTOR NOT FOUND SEEK ERROR SHUTDOWN FAILURE TIME OF DAY CLOCK LOST POWER TIME OF DAY CLOCK STOPPED TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM TIMER CHIP COUNTER 2 FAILED UNEXPECTED INTERRUPT IN PROTECTED MODE X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Description You have too many programs open Close all windows and open the program that you want to use Reinstall the hard drive If the problem persists contact Dell The optional ROM
17. ive release latch and then push the optical drive towards the front of the computer 3 c Remove the optical drive from the computer 4 Installing The Optical Drive 1 Push the optical drive into the computer till it snaps into place 2 Connect the data cable and power cable to the optical drive 3 Install the e bezel e cover 4 Follow the procedures in After Working Inside Your Computer Removing The Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the e cover e bezel 11 3 Follow the steps below to remove the hard drive bracket a Disconnect the SATA cable and power cable from the hard drive 1 2 b Push the blue tab on the hard drive bracket and lift it to remove it from the computer 3 4 4 Follow the steps below to remove the hard drive from the hard drive bracket a Pry along the retention tabs of the hard drive bracket to loosen it b Lift and remove the hard drive from the hard drive bracket Installing The Hard Drive Replace the hard drive into the hard drive bracket Install the hard drive into its slot in the computer Connect the SATA cable and the power cable to the hard drive Install the e bezel PWN Pp e cover 5 Follow the procedures in After Working Inside Your Computer 12 Removing the Expansion Card s 1 Follow the procedures in Before Working Inside Your Computer Remove the cover 3 Follow the steps to remove the e
18. k that secures it 4 Raise the processor cover and lift the processor to remove it from the computer Installing the Processor Install the processor into the socket Press down the processor cover to secure it inside the socket Push the release lever down and then press it inward to hold the retention hook that secures it Install the AUNE e heatsink e cover 5 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 16 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory module upwards to remove it from the computer O Installing the Memory Align the notch on the memory card with the tab in the system board connector Insert the memory module into the memory socket Press down on the memory module until the securing clips secure the memory in place Install the cover ANNE Follow the procedures in After Working Inside Your Computer Removing The System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the e cover e bezel e hard drive 3 Follow the steps below to remove the system fan cables a Disconnect the fan cable from the system board 1 b Un thread the system fan cable from the metal retention clips 2 3 17 4 Follow the steps below to remove the system fan a Remove the screws t
19. ller test in the System Setup or contact Dell Insert a disk into the drive and try again 27 System Error Messages System Message Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard disk drive failure Keyboard failure No boot device available No timer tick interrupt USB over current error CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem 28 Description The computer failed to complete the boot routine three consecutive times for the same error Possible motherboard failure or Real time clock RTC battery low CPU fan has failed System fan has failed Possible hard disk drive failure during POST Keyboard failure or loose cable If reseating the cable does not solve the problem replace the keyboard No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that the boot seque
20. low the procedures in Before Working Inside Your Computer Remove the cover bezel optical drive hard drive heatsink processor memory expansion cards I O panel Follow the steps below to remove the system board a b E d Disconnect and un thread all the cables connected to the system board Remove the screws that secure the system board to the computer Slide the system board towards the front of the computer and tilt to a 45 degree angle Lift the system board out of the computer Installing The System Board 1 pl Place the system board into the computer at a 45 degrees angle and then slide it towards the back of the computer Replace the screws to secure the system board to the computer Thread and connect all the cables connected to the system board Install the I O panel memory expansion cards processor heatsink hard drive optical drive bezel cover Follow the procedures in After Working Inside Your Computer System Board Components The following image displays the system board components 21 22 15 14 13 12 11 10 PCI connector PCle x16 connector P2 power connector CPU fan connector P1 power connector real time clock reset jumper front USB connector front LED connector SATA connectors front audio connector PCle x1 connector PCle x1 connector processor socket memory connectors card reader module connector password reset jumper SATA connectors s
21. mode Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Enable or disable the boot device Display information about Hard Disk Drivers Displays information about Network Drives 31 Power Wake up by Integrated LAN WLAN AC Recovery Auto Power On Security Supervisor Password User Password Set Supervisor Password HDD Protection Exit Enable or disable Wake up by Integrated LAN WLAN Specifies the AC recovery mode Enable or disable Auto Power On mode Specifies whether an administrator password has been assigned Specifies whether a user password has been assigned Allows you to change or delete the administrator password Enable or disable HDD protection This section allows you to save discard and load default settings before exiting from System Setup 32 Specifications 5 K NOTE Offerings may vary by region The following specifications are only those required by law to ship with your computer For more information about the configuration of your computer go to Help and Support in your Windows operating system and select the option to view information about your computer Processor Type L3 cache Memory Memory module connector Memory module capacity Type Minimum memory Maximum memory Video Video Type Integrated Discrete Integrated video memory Audio I
22. n components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer An pw CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings l b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen an
23. nce information is correct A chip on the system board might be malfunctioning or motherboard failure Disconnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them S M A R T error possible hard disk drive failure System Setup System Setup Overview System Setup allows you to e change the system configuration information after you add change or remove any hardware in your computer e set or change a user selectable option such as the user password e read the current amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the System Setup screen information for future reference CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Enter System Setup 1 Turn on or restart your computer 2 After the white Dell logo appears press lt F2 gt or lt F12 gt immediately The System Setup page displays NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then shut down or restart your computer and try again System Setup Options Main System Information Displays the computer model number BIOS Version Displays the BIOS revision Build Date Displays th
24. ntegrated Network Integrated e Intel Celeron e Intel Pentium Dual Core e Intel Dual Core i3 4th Generation e Intel Dual Core i5 4th Generation e Intel Dual Core i7 4th Generation Up to 8 MB two DIMM slots 2 GB 4 GB 6 GB 8 GB and 16 GB 1600 MHz DDR3 Non ECC 2 GB 16 GB Intel HD 4600 Graphics PCI Express x16 graphics card e Nvidia GT 705 e Nvidia GTX 745 Shared system memory Integrated 5 1 high definition audio Realtek 10 100 1000 Mbps Ethernet 33 System Information Chipset BIOS chip NVRAM Expansion Bus Intel H81 8M SPI Flash ROM Bus speed PCI Express PCle 2 0 at speeds upto 5 0 GT s SATA 0 1 SATA Gen 3 at 6 GB s and 2 3 SATA Gen 2 at 3 GB s USB 80 Mbps Cards Vostro 3800 Vostro 3900 series PCle x16 one half height card one full height card PCle x1 up to two half height cards up to two full height cards PCI one half height card one full height card Drives Externally accessible 5 25 inch drive bays one Internally accessible 3 5 inch drive bays one External Connectors Audio Back panel Front Panel Network USB Front panel Back panel PS 2 Video 34 three connectors two front panel connectors for headphone and microphone one RJ45 connector e two USB 2 0 connectors four USB 2 0 connectors two USB 3 0 connectors used to connect a PS 2 compatible keyboard or mouse e one 15 hole VGA connector e one 19 pin HDMI connector Control Lights And
25. the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive may be defective Shut down the computer remove the hard drive and boot the computer from an optical Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The operating system is trying to boot to non bootable media such as a floppy disk or optical drive Insert bootable media The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program For external keyboards check the cable connection Run the Keyboard Controller test in the
26. wer supply unit into the computer Slide the power supply unit towards the back of the computer till it snaps into place Replace the screws to secure the power supply unit to the computer Thread the power cables through the metal clips Connect the power cables to the system board Install the e optical drive e hard drive e bezel e cover Follow the procedures in After Working Inside Your Computer Removing The Heatsink 1 Follow the procedures in Before Working Inside Your Computer Remove the e cover e bezel e optical drive e hard drive Follow the steps below to remove the processor heat sink a Disconnect the heat sink and fan assembly cable from the system board b Loosen the captive screws that secure the heat sink and fan assembly to the system board c Lift the heat sink and fan assembly upward and remove it from the computer O 15 Installing The Heatsink Place the heat sink and fan assembly on the processor Tighten the captive screws that secure the heat sink and fan assembly to the system board Connect the heat sink and fan assembly cable to the system board PWN bP Install the e bezel e cover 5 Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer Remove the e Cover e heatsink 3 Push the processor release lever down and then press it outward to release it from the retention hoo
27. xpansion card a b C d Press the blue tab and slide down the release lever that secures the expansion card Press on the retaining tab to release the expansion card from its connector Lift the expansion card up out of its connector and remove it from the computer Repeat the same sequence of steps to remove any additional expansion card installed Installing the Expansion Card s vb wn Pp Place the expansion card in its connector Secure the expansion card by pushing the card retention latch until it snaps into place Repeat the steps to install any additional expansion cards Install the cover Follow the procedures in After Working Inside Your Computer Removing The Power Supply Unit PSU 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover bezel optical drive hard drive 13 3 Disconnect the following power supply cables from the system board by pressing on the retention latch and lifting it upwards e system fan power cable 1 2 e system board power cable 3 4 a Un thread the power cables from the metal clips 4 Follow the steps below to remove the power supply unit a Remove the screws that secure the power supply to the computer b Push in on the blue release tab beside the power supply 1 c Slide the power supply unit towards the front and remove it from the computer 2 O 14 Installing The Power Supply Unit PSU aga ANP Place the po
28. ystem fan connector coin cell battery Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Diagnostic Power LED Codes Power LED Light Status Possible Cause Off The computer is either turned off or is not receiving power Blinking Amber Computer fails to complete POST or processor failure Steady Amber Computer is in standby or this is a computer fault error condition including the power supply Only the 5VSB rail on the power supply is working correctly Steady White The computer is fully functional and in the On state Troubleshooting Steps Re seat the power cable in the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure the power strip is plugged into an electrical outlet and is turned on Also bypass power protection devices power strips and power extension cables to verify the computer turns on properly Ensure the electrical outlet is working by testing it with another device such as a lamp Remove and then reinstall any cards Remove and then reinstall the graphics card if applicable Ensure the power cable is connected to the motherboard and processor Press the power button to bring the computer out of standby mode Ensure all power cables are securely connected to the system board
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