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HP Compaq 15-s000eg

1. Item Component Spare part number For use in the United States 749658 001 For use in the United Kingdom 749658 031 For use in Germany 749658 041 For use in France 749658 051 For use in Italy 749658 061 For use in Spain 749658 071 For use in Portugal 749658 131 For use in Turkey 749658 141 For use in Greece 749658 151 For use in Latin America 749658 161 For use in Saudi Arabia 749658 171 For use in Hungary 749658 211 For use in Russia 749658 251 For use in Bulgaria 749658 261 For use in Romania 749658 271 For use in Thailand 749658 281 For use in Japan 749658 291 For use in Belgium 749658 A41 For use in Taiwan 749658 AB1 For use in South Korea 749658 AD1 For use in the Netherlands 749658 B31 For use in Slovenia 749658 BA1 For use in Israel 749658 BB1 For use in Switzerland 749658 BG1 For use in French Canada 749658 DB1 For use in Denmark Finland and Norway 749658 DH1 For use in the Czech Republic and Slovakia 749658 FL1 3 Top cover includes touchpad Black HP 15 models 749639 001 Purple HP 15 models 775088 001 Sparkling black HP 15 models 768276 001 Red HP 15 models 760958 001 White HP 15 models 760959 001 Blue HP 15 models 760960 001 Computer major components 19 Item Component Spare part number Silver HP 15 models 760961 001 Gray Compaq 15 models 749640 001 HP 250 255 G3 models 754214 001 4 Power button board includes cable 749650 001 5 Touchpad butt
2. number 691739 001 N 2 GB memory module PC3L 12800 1600 MHz 691740 001 N 4 GB memory module PC3L 12800 1600 MHz 693374 001 N 8 GB memory module PC3L 12800 1600 MHz 709848 001 N Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710412 001 A AC adapter 65 W non PFC 4 5 mm 714657 001 A 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 733476 001 N Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 740715 001 A 4 cell 41 Whr 2 8 Ah Li ion battery 741427 001 A 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the People s Republic of China and India 746641 001 A 3 cell 31 Whr 2 8 Ah Li ion battery 749638 001 N Antennas for use in models without a touch screen includes wireless antenna cables and transceivers 749639 001 N Top cover for use in black HP 15 models includes touchpad 749640 001 N Top cover for use in gray Compaq 15 models includes touchpad 749641 001 N Display enclosure for use in black HP 15 models 749642 001 N Display enclosure for use in gray Compaq 15 models 749643 001 N Base enclosure for use in defeatured HP 15 and Compaq 15 models 749644 001 N Display bezel for use with HP models 749645 001 N Display bezel for use with Compaq models 749646 001 N Display cable for use in models with out a touch screen includes display panel cable and webcam microphone cable 749647 001 N Power connector cable
3. e Asystemrecovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 116 Chapter 10 Backing up restoring and recovering in Windows 7 e If the recovery media do not work you can obtain recovery discs for your system from the HP website e TheMinimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage Disk Management If the recovery partition is present a Recovery drive is listed in the window ET NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of t
4. cssccssecsecssecssecscecssessesssecsseseecssecssessseseeseseceseneecseesssesnsesnsenesaes 103 Using HP PC Hardware Diagnostics UEFI essent ttn tnnt trth sete tenente ten 103 Downloading HP PC Hardware Diagnostics UEFI to a USB device cesses 104 8 Specifications 105 Computer specifications eo troie trien a a AE RER aTa AERE E aes AA RIS ER ARR 105 39 6 cm 15 6 in display specifications essent nnt tn nnne tnsntnnt test tnter tenen 106 Hard drive specificatiOhs t eee sees een cinco nte kiaren tostako aen nca acr un xao eae s aide sete seu a Ee RES RR Nds 107 DVD RW SuperMulti DL Drive specifications esses eese seen enne nnne nnne nennen nennen tne tes nns 108 9 Backing up restoring and recovering in Windows 8 ue ec Leeee ee eee eese eene eene e enne e eene ne eene enne nenne 109 Creating recovery media and backups csccsssssecsseseecssesssessesssesoecseesseeaecsesseeseesasesaceeeeeseeeseeseeesseeseesseeseees 109 Creating HP Recovery media cscssssscssscsscssecsscesscsssesscessesscesecesecsecseeceesseesaessaesaeeseessesesseseeeseees 109 Restore AN FECOVETY escescescessesscesscessessesscesscessesssesesensesssesseesessecssecesessecssessessessnsessecasecseeeesensecssesses
5. This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents pes li Dl me aaka aN 1 2 Extermal component TORTI TIE ERO aoc oss eoe eoe iene E ee P ER MCN E EEG 7 BEI PED 7 jme 8 nep r 8 Kl JD
6. aAA 64 VIELE 66 pp E c Mt 68 Do T Wevirzanoge i cm 70 System Board 71 U hntoMecem EE 79 EIER IC ULL LL Gn 80 hen 4 riludze 81 RTC Battery CT 84 Memory HIIS 85 Display assembly 86 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 eee 93 Starting STU RU OU VAIO BRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRMMMMMMMMN 93 UnRENDRIUIA tits 93 Determining the BIOS Version c ccsscessesscessesscesscessesscessecsseessensesseceeeseseneecssecsesasecaesseeenseeeeseesas 93 Downloading a BIOS update cssesscessesscessesssesceseecssessessseseessseseesaeesaesacesseesecessessecssessessesseesass 94 Using HP PC Hardware Diagnostics UEFI eese teen tnnt nnne tntn stent nete te sn sns nnne 95 Downloading HP PC Hardware Diagnostics UEFI to a USB device esses 95 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 ecce eere eene ee eee ene eene eese esee eeee n 97 Starting Setup Utility BIOS 00 0 sessesssesesssssses
7. 1 Optical drive DVD RW Double Layer SuperMulti 750636 001 2 Hard drive SATA does not include bracket 1 GB 5400 rpm 2 5 in 676521 001 750 GB 5400 rpm hard drive 2 5 in for use in HP 250 255 G3 models 634250 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 001 Hard drive bracket 749648 001 30 Chapter3 Illustrated parts catalog Plastics Kit 929 Item Component Spare part number Plastics Kit includes 749656 001 1 Left cover 2 Right cover Rubber Kit Component Spare part number Rubber Kit includes 749652 001 Front feet Rear feet Plastics Kit 31 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 714657 001 AC adapter 65 W non PFC 4 5 mm 710412 001 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the 741427 001 People s Republic of China and India Power cord 3 pin black 1 83 m For use in models with AMD processors e Forusein Australia 490371 011 e For use in Europe the Middle East and Africa 490371 021 e For usein India 490371 D61 e Foruseinltaly 490371 061 For use in Japan 490371 291 e Forusein North America 490371 001 e For use in the People s Republic of China 490371 AA1 e Forusein South Africa 490371 AR1 e Fo
8. 749648 001 N Hard drive bracket 749649 001 N USB board includes cable 749650 001 N Power button board includes cable 749651 001 N TouchPad button board includes bracket 749652 001 A Rubber Kit includes front and rear feet 749653 001 N Speakers includes left and right speakers and cable 749654 001 N Webcam microphone module 749655 001 N Hinges for use in models without a touch screen left and right 749656 001 N Plastics Kit includes left and right covers 749657 001 N Screw Kit 749658 001 B Keyboard for use in the United States 749658 031 B Keyboard for use in the United Kingdom 34 Chapter3 Illustrated parts catalog Spare part CSRflag Description number 749658 041 B Keyboard for use in Germany 749658 051 B Keyboard for use in France 749658 061 B Keyboard for use in Italy 749658 071 B Keyboard for use in Spain 749658 131 B Keyboard for use in Portugal 749658 141 B Keyboard for use in Turkey 749658 151 B Keyboard for use in Greece 749658 161 B Keyboard for use in Latin America 749658 171 B Keyboard for use in Saudi Arabia 749658 211 B Keyboard for use in Hungary 749658 251 B Keyboard for use in Russia 749658 261 B Keyboard for use in Bulgaria 749658 271 B Keyboard for use in Romania 749658 281 B Keyboard for use in Thailand 749658 291 B Keyboard for use in Japan 749658 A41 B Keyboard for use in Belgium 749658 AB1 B Keyboard for use in Ta
9. 761536 001 8and WWAN e Intel Corei3 4010U processor and UMA graphics memory in models with Windows 8 761536 501 Standard and WWAN e Intel Corei3 4010U processor and UMA graphics memory in models with Windows 8 761536 601 Professional and WWAN e Intel Core i5 4210U processor and UMA graphics memory in models without Windows 761535 001 8and WWAN e nteli5 4210U processor and UMA graphics memory in models with Windows 8 761535 501 Standard and WWAN e Inteli5 4210U processor and UMA graphics memory in models with Windows 8 761535 601 Professional and WWAN 9 Heat sink assembly includes replacement thermal materials For use in models with an AMD processor and UMA graphics 753895 001 For use in models with an AMD processor and discrete graphics 762728 001 For use in models with an Intel processor and UMA graphics 759880 001 NOTE i3 3227U processors use 767539 001 For use in models with an Intel processor and discrete graphics 759881 001 NOTE i3 3227U processors use 767538 001 For use in models with Intel Pentium or Celeron processors and UMA graphics 767537 001 For use in models with Intel i3 3217U processors and discrete graphics 767538 001 For use in models with Intel i3 3217U processors and UMA graphics 767539 001 10 RTC battery 759981 001 11 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4GB 691740 001 2 GB 691739 001 12 Hard drive SATA does not include bracket Chapter3 Illustrated parts catalog Item Component Spare
10. 9 MO Pieces 10 WOW GMP 10 LINCS sc C M EE 11 BUOM 12 yc 13 ho E 14 Eet E E T E E ET A E EE EE E E EEEE E A 15 3 lllustrated parts catalogi vti ist attt y EPVEEEE PEERS E CERE oaaao HERE VERE EVER EXE E E EUH EFE EXE VEA EVE REEL a 17 Computer major components cccececcesecesscceseesscecsecceseecsscesseeceseeseccessecsecesaeceseecseeesaeeeeeecsacecaeeeseeesueeeeeeesaees 17 Display assembly subcomponents esee esee esee esee eene nnn tn ne th senes th setas tese th sensa sess t nasa sese sss sa s snas snas 28 MEECI DIEI Inda EP c 30 Itrucidec 31 lg 31 Miscellanco s Iz ERE 32 Sequential part number listing eese esie eeee eese eene enne sns nsns nns nns nns nn sns se snae tassa ss sns sa sn 33 4 Removal and replacement procedures cce L eee eee ee eee eee e eese esse sees ases es sesso ssa es sos esses sesso sooo ssoceseo 45 Prelimi
11. Color coordinate white 1 4 typ 1 6 max 12 000 hours 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical 106 Chapter 8 Specifications Hard drive specifications 1 TB 750 GB 500 GB 320 GB 9 5 mm 7 0 mm 9 5 mm Dimensions Height 9 5 mm 9 5 mm 7 0 mm or 9 5 mm 7 0 mm or 9 5 mm Length 100 4 mm 100 4 mm 100 6 mm 100 4 mm Width 69 9 mm 69 9 mm 70 1 mm 69 9 mm Weight 115 0g 115 0g 92 0g 98 8 g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3ms 3ms Average read write 10 ms 11ms 13ms 13ms Maximum 12ms 14 ms 24 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 625 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 107 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo
12. HP 15 Notebook PC Compaq 15 Notebook PC HP 250 G3 Notebook PC HP 255 G3 Notebook PC HP 256 G3 Notebook PC Maintenance and Service Guide Copyright 2013 2014 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition May 2014 First Edition December 2013 Document Part Number 756246 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details
13. Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connecte
14. e AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard 761533 501 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional 761533 601 e AMD A4 5000 processor and UMA graphics in models without Windows 8 761532 001 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Standard 761532 501 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Professional 761532 601 72 Chapter4 Removal and replacement procedures Description Spare part number e A AMD A4 5000 processor and 1 GB of discrete graphics memory in models without Windows 8 761534 001 e AMD A4 5000 processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 761534 501 e AMD A4 5000 processor and 1 GB of discrete graphics memory in models with Windows 8 761534 601 Professional e AMD E2 3800 processor and UMA graphics in models without Windows 8 761530 001 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Standard 761530 501 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Professional 761530 601 e AMD E1 2100 processor and UMA graphics in models without Windows 8 761531 001 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Standard 761531 501 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Professional 761531 601 For use in HP 15 and Compaq 15 models e Intel Celeron N2815
15. per second 4 Category Ethernet Description Integrated 10 100 network interface card NIC Integrated 10 100 1000 network interface card NIC UMA non touch models only HP CPQ 15 AMD v HP CPQ15 HP255 Intel v AMD v HP 250 Intel Vv Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices Single antenna support Support for the following WLAN formats e Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e QCA 9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Ports Keyboard pointing devices Power requirements HDMI version 1 4 supporting 1920 x1200 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports AC Smart Pin adapter plug Headphone microphone in combo jack Full size island style keyboard with numeric keypad TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures S
16. 1333 MHz DDR3L Intel Celeron N2815 processor 1 86 GHz 1 MB L2 cache 1333 MHz DDR3L Chipset Integrated SOC FCH Vv V V V Intel HM76 Express Chipset vV V V Graphics Internal graphics v V V AMD Radeon HD 8400 Graphics A6 5200 AMD RadeonT HD 8330 Graphics A4 5000 AMD Radeon HD 8280 Graphics E2 3800 AMD RadeonT HD 8280 Graphics E2 3800 AMD Radeon HD 8210 Graphics E1 2100 AMD Radeon R5 Graphics AMD Radeon R4 Graphics AMD Radeon R3 Graphics AMD Radeon R2 Graphics Switchable discrete graphics v vV v AMD Sun LE 18W Radeon HD 8570M with up to 1024MB or 2048 MB of dedicated video memory Internal graphics v v v Intel HD Graphics 4400 Intel HD Graphics 4000 External graphics Nvidia 820M N15V GM 1 GB VRAM Nvidia 820M N15V GM 2 GB VRAM HP 15 Compaq 15 only GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI Panel 39 6 cm 15 6 in high definition HD light emitting diode LED V vV vV V SVA BrightView 1366x768 display flat 3 8 mm typical brightness 200 nits Touch screen multi touch enabled Supports LVDS Memory Intel models v V V 1 or 2 customer accessible upgradable memory module slots depending on model Supports single channel memory 2 Chapter 1 Product description Category Description HP CPQ15 HP CPQ15 HP255 HP250 AMD Intel AMD Intel DDR3L 1600 MHz Single Channel Support DDR3L 1333 MHz Singl
17. 2 by pulling it away from the slot at an angle 9 o D ue o Reverse this procedure to install a memory module Component replacement procedures 85 Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 50 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in black HP 15 models 747121 001 Raw display panel non touch screen for use in HP 15 and Compaq 15 models 750635 001 Antennas for use in HP 15 and Compaq 15 models includes wireless antenna cables and transceivers 749638 001 Antennas for use in models with a touch screen includes wireless antenna cables and transceivers 774163 001 Display bezel for use in HP 15 models 749644 001 Display bezel for use in Compag 15 models 749645 001 Display cable for use in non touch screen models includes display panel cable and webcam microphone 749646 001 cable Display cable for use in touch screen models includes display panel cable and webcam microphone cable 764888 00
18. 601 Windows 8 Professional Intel Core i3 4010U processor and UMA graphics memory in touch screen models without Windows 8 761536 001 and WWAN Intel Core i3 4010U processor and UMA graphics memory in models with Windows 8 Standard and 761536 501 WWAN Intel Core i3 4010U processor and UMA graphics memory in models with Windows 8 Professionaland 761536 601 WWAN Intel Core i5 4210U processor and UMA graphics memory in models without Windows 8 and WWAN 761535 001 Intel i5 4210U processor and UMA graphics memory in models with Windows 8 Standard and WWAN 761535 501 Intel 5 4210U processor and UMA graphics memory in models with Windows 8 Professional and 761535 601 WWAN Before removing the system board follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 Remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 Hard drive see Hard drive on page 64 When replacing the system board be sure that the following components are removed f
19. 8 764001 001 e AMD A4 6210 processor and UMA graphics in models with Windows 8 Standard 764001 501 e AMD A4 6210 processor and UMA graphics in models with Windows 8 Professional 764001 601 e AMD A4 6210 processor and 1 GB of discrete graphics memory in models without 764004 001 Windows 8 e AMD A4 6210 processor and 1 GB of discrete graphics memory in models with 764004 501 Windows 8 Standard Computer major components 21 22 Item Component Spare part number e AMD A4 6210 processor and 1 GB of discrete graphics memory in models with 764004 601 Windows 8 Professional e A AMDE2 6110 processor and UMA graphics in models without Windows 8 764002 001 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Standard 764002 501 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Professional 764002 601 e AMD E1 6010 processor and UMA graphics in models without Windows 8 764003 001 e AMD E1 6010 processor and UMA graphics in models with Windows 8 Standard 764003 501 e AMD E1 6010 processor and UMA graphics in models with Windows 8 Professional 764003 601 e AMD A6 5200 processor and UMA graphics in models without Windows 8 touch 763021 001 screen e AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard touch 763021 501 screen e AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional 763021 601 touch scree
20. AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the optical drive 1 Remove the Phillips PM2 5x5 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay rj y ei 3 If it is necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 4 Remove the two Phillips PM2 0x3 0 screws 1 that secure the bracket to the optical drive Component replacement procedures 53 5 Remove the optical drive bracket 2 EN ye ELS SA p gt g NOP Reverse this procedure to reassemble and install the optical drive 54 Chapter 4 Removal and replacement procedures Keyboard Description Spare part number Keyboard for use in the United States 749658 001 Keyboard for use in the United Kingdom 749658 031 Keyboard for use in Germany 749658 041 Keyboard for use in France 749658 051 Keyboard for use in Italy 749658 061 Keyboard for use in Spain 749658 071 Keyboard for use in Portugal 749658 131 Keyboard for use in Turkey 749658 141 Keyboard for use in Greece 749658 151 Keyboard for use in Latin America 749658 161 Keyboard for use in Saudi Arabia 749658 171 Keyboard for use in Hungary 749658 211 Keyboard for use in Russia 749658 251 Keyboard for use in Bulgaria 7496
21. AMD E2 3800 processor UMA graphics and Windows 8 Standard Chapter3 Illustrated parts catalog Spare part CSRflag Description number 761530 601 System board for use in HP 255 G3 models with an AMD E2 3800 processor UMA graphics and Windows 8 Professional 761531 001 System board for use in HP 255 G3 models with an AMD E1 2100 processor UMA graphics without Windows 8 761531 501 System board for use in HP 255 G3 models with an AMD E1 2100 processor UMA graphics and Windows 8 Standard 761531 601 System board for use in HP 255 G3 models with an AMD E1 2100 processor UMA graphics and Windows 8 Professional 761532 001 System board for use in HP 255 G3 models with an AMD A4 5000 processor UMA graphics without Windows 8 761532 501 System board for use in HP 255 G3 models with an AMD A4 5000 processor UMA graphics and Windows 8 Standard 761532 601 System board for use in HP 255 G3 models with an AMD A4 5000 processor UMA graphics and Windows 8 Professional 761533 001 System board for use in HP 255 G3 models with an AMD A6 5200 processor UMA graphics without Windows 8 761533 501 System board for use in HP 255 G3 models with an AMD A6 5200 processor UMA graphics and Windows 8 Standard 761533 601 System board for use in HP 255 G3 models with an AMD A6 5200 processor UMA graphics and Windows 8 Professional 761534 001 System board for use in HP 255 G3 models with an AMD A4
22. HP 250 G3 models without Windows 8 774714 501 System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Standard Sequential part number listing 43 44 Spare part CSRflag Description number 774714 601 N System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Professional 774715 001 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 touch screen models without Windows 8 774715 501 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 touch screen models with Windows 8 Standard 774715 601 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 touch screen models with Windows 8 Professional 774716 001 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 774716 501 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 774716 601 N System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 775082 001 N Display enclosure for use in red HP 15 touch screen models 775083 001 N Display enclosure for use in white HP
23. Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the following components e Keyboard see Keyboard on page 55 e Topcover see Top cover on page 58 To remove the display assembly 1 Disengage the adhesive and disconnect the display panel cable 1 from the system board 2 Remove the display panel cable from its routing path 2 3 Release the wireless antenna cables from the clips 3 built into the base enclosure A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the four Phillips PM2 5x5 0 screws 1 two from each hinge and one Phillips PM2 5x3 5 screw 2 on the right hinge that secures the display assembly to the computer Component replacement procedures 87 5 Remove the display assembly 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages fr
24. Intel secure firmware all direct read write present only in Provisioning update utility Unique access to this area An models ending DataandiAMT Provisioning Data can be Intel utility is required in a p or w or third party entered at the factory or for updating the with Intel data store by an administrator using firmware Only Centrino Pro the Management Engine firmware updates technology MEBx setup utility The digitally signed by Non volatile memory usage 123 third party data store Intel can be applied contents can populated using this utility by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for Bluetooth factory Tools for writing writing data to this configuration data to this memory are memory and is made and firmware not publicly available but available through can be obtained from the newer versions of the silicon vendor driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for EEPROM configuration factory Tools for writing writing data to this and calibration data to this memory are memory and is data not made public typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam Using a utility from the A
25. Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup ET NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific files using Windows Backup and Restore on page 116 Creating backups 115 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start Control Panel System and Security System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the
26. ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the A utility is required for not firmware code factory Code is updated writing data to this customer keyboard when the system BIOS is memory and is accessible mouse amp updated available on the HP battery website Writing data management to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be written Presence per memory memory memory vendor to this memory when Detect SPD module module the module is installed configuration 128 Bytes information in a PC The specific data programma write protection bl e not method varies by customer memory vendor accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the writing data to this PC factory Code is updated memory and is configuration when the system BIOS is available on the HP data updated Configuration website Writing data data and settings are to this ROM in an input using the F10 setup inappropriate manner utility or a custom utility can render the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Engine Code factory Code is updated HW protection to block Firmware Settings via
27. Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 111 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 111 If you have not already created recovery media see Creating HP Recovery media on page 109 110 Chapter9 Backing up restoring and recovering in Windows 8 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 111 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more inf
28. Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 Before disassembling the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Remove the battery from the computer 3 Component replacement procedures 49 50 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents you must remove the entire display assembly from the computer See Display assembly on page 86 for more information about removing the display assembly in its entirety Description Spare part number Raw display panel non touch screen fo
29. Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect amenu or a menuitem use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 3 Ef NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Starting Computer Setup 101 Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring
30. UMA graphics 767537 001 Heat sink for use in models with Intel i3 3217U processors and discrete graphics 767538 001 Heat sink for use in models with Intel i3 3217U processors and UMA graphics 767539 001 ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 e WLAN module see WLAN module on page 66 e Sy
31. Windows 8 760969 601 Professional e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models without Windows 8 759874 001 e Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 759874 501 Standard e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 759874 601 Professional e Intel Corei3 3217U processor and UMA graphics memory in models without Windows 8 759873 001 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 Standard 759873 501 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 Professional 759873 601 Component replacement procedures 73 Description Spare part number e Intel Corei3 4005U processor and UMA graphics in models without Windows 8 765444 001 e Intel Corei3 4005U processor and UMA graphics in models with Windows 8 Standard 765444 501 e Intel Corei3 4005U processor and UMA graphics in models with Windows 8 Professional 765444 601 e Intel Corei3 4005U processor and 1 GB of discrete graphics in models without Windows 8 775393 001 e Intel Core i3 4005U processor and 1 GB of discrete graphics in models with Windows 8 Standard 775393 501 e Intel Corei3 4005U processor and 1 GB of discrete graphics in models with Windows 8 Professional 775393 601 e Intel Corei3 4005U processor and 2 GB of discrete graphics in
32. click HP UEFI Support Environment 6 Click Download and then select Run 104 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer specifications Specifications Metric U S Dimensions touch models Depth 25 9cm 10 2 in Width 37 8 cm 14 88 in Height 2 53 cm 1 00 in Weight 2190 g 4 83 lb 3 cell battery 2230g 4 92 lb 4 cell battery Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 105 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 HD Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points Lifetime 1 2 luminance
33. connected e Amber Activity is occurring on the network Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled Left side 9 Component Description NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone p Hard drive light Blinking white The hard drive is being accessed unt moa 11 5 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Top TouchPad Component Description 1 TouchPad zone Moves the on scre
34. cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 Remove the keyboard see Keyboard on page 55 4 5 To remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the rear covers by prying off the two rubber feet 1 removing the two Phillips PM2 5x8 0 screws 2 that secure the rear covers to the computer and then lifting the rear covers off the computer 3 58 Chapter4 Removal and replacement procedures 3 Remove the two Phillips broadhead PM2 5x2 0 screws from the optical drive bay 4 4 Remove the seven Phillips PM2 5x5 0 screws that secure the top cover to the computer IDA CA OS OSS E C mn n n mmn n B 5 Position the computer upright with the front toward you 6 Disconnect the power button board cable 1 and the touchpad button board cable 2 Component replacement procedures 59 7 Remove the four Phillips PM2 5x5 0 screws 3 that secure the top cover to the computer 8 Lifttherear edge of the top cover 1 until it disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover 60 Chapter4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 749650 001 B
35. cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 129 130 Chapter 13 Power cord set requirements 14 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully TR Ef NOTE Materia
36. esc and then press F2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive Using HP PC Hardware Diagnostics UEFI 103 A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 104 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE f you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section
37. esc 13 fn 13 numlk 13 Windows 13 L labels Bluetooth 16 regulatory 16 138 Index serialnumber 15 service 15 wireless certification 16 WLAN 16 latch battery release 14 left cover illustrated 31 legacy support USB 101 lights ACadapter 9 caps lock 11 hard drive 10 mute 11 power 10 11 RJ 45 network status wireless 11 M mass storage devices illustrated 30 precautions 46 memory card reader identifying 8 memory module illustrated 26 product description 2 removing 85 spare part number 34 microphone product description 3 minimized image creating 111 minimized image recovery modelname 1 mute light identifying 11 N network jack identifying 9 num Ik key identifying 13 0 operating system 5 optical drive illustrated 27 30 precautions 46 product description 3 removing 53 spare part number 36 specifications 108 optical drive rear bracket removing 53 optical drive identifying 8 9 111 original system recovery 111 116 P packaging guidelines 47 plastic parts service considerations 45 Plastics Kit illustrated 31 spare part number 34 pointing device 4 ports external monitor 9 HDMI 9 product description 4 USB2 0 8 USB3 0 9 powerbutton 12 identifying 12 power button board illustrated 20 removing 61 spare part number 34 power connector cable illustrated 27 removing 70 spare part number 34 power connector identifying 9 power cord requirements for all countries 127
38. i Product XXKXXXXX ISEILUE OR DLE DA OE OA A IE IE LUI Warranty lylyOy a Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only Warranty 3y3yoy Bev XX 90K PCID O00000000000000000000000 NMA TER LEE LE LU ETT Component 1 Serial number 2 Product number 3 Warranty period Labels 15 Component 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e X Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter2 External component identification 3 Illustrated parts catalog Computer major components ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 Item Component Spare part number 1 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen NOTE For display assembly spare part information see Display assembly subcomponents on page 28 2 Keyboard 18 Chapter3 Illustrated parts catalog
39. models without Windows 8 775394 001 e Intel Core i3 4005U processor and 2 GB of discrete graphics in models with Windows 8 Standard 775394 501 e Intel Core i3 4005U processor and 2 GB of discrete graphics in models with Windows 8 Professional 775394 601 e Intel Core i3 4010U processor and UMA graphics in models without Windows 8 759875 001 e Intel Core i3 4010U processor and UMA graphics in models with Windows 8 Standard 759875 501 e Intel Core i3 4010U processor and UMA graphics in models with Windows 8 Professional 759875 601 e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in models without Windows 8 759876 001 e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in models with Windows 8 759876 501 Standard e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in models with Windows 8 759876 601 Professional e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models without Windows 8 759877 001 e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 759877 501 Standard e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 759877 601 Professional e Intel Core i5 4210U processor and UMA graphics in models without Windows 8 760968 001 e Intel Core i5 4210U processor and UMA graphics in models with Windows 8 Standard 760968 501 e Intel Core i5 4210U processor and UMA graphics in models with Windows 8 Professiona
40. original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup 34 ET NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e Asystem recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 116 and partial restores see Restoring specific files on page 116 try them before using HP Recovery Manager to recover your system
41. press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer ET NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 112 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After
42. requirements for specific countries and regions 128 set requirements 127 spare part number 33 36 power lights identifying 10 11 power requirements 4 processor product description 1 product description audio 3 chipset 2 display panel 2 Ethernet 4 external media cards 4 graphics 2 harddrive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number computer 15 R recovering from the recovery discs 117 recovering the originalsystem 116 recovery 116 119 discs 109 112 HP Recovery Manager media 112 options 110 starting 111 supported discs 109 system 111 USB flashdrive 112 using HP Recovery media 110 recovery discs 113 recoverymedia 113 creating 109 creating using HP Recovery Manager 110 recovery partition removing 112 recovery system 116 regulatory information regulatory label 16 wireless certification labels 16 removal replacement preliminaries 45 procedures 49 restore Windows File History 110 restore points 114 restoring the original system creating recovery media 113 right cover illustrated 31 RJ 45 network jack identifying 9 111 116 RJ 45 network status lights identifying 9 RTC battery illustrated 26 37 removing 84 Rubber Kit illustrated 31 Rubber Kit spare part number 34 S Screw Kit spare part number 3
43. utility is required for configuration device manufacturer that writing data to this and firmware can be run from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash 124 Chapter 12 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware
44. 1 Display enclosure for use in black HP 15 models 749641 001 Display enclosure for use in black touch screen models all models 774164 001 Display enclosure for use in sparkling black HP 15 models 761695 001 Display enclosure for use in sparkling black HP 15 touch screen models 775086 001 Display enclosure for use in purple HP 15 models 775089 001 Display enclosure for use in gray Compaq 15 models 749642 001 Display enclosure for use in black Compaq 15 models 760962 001 Display enclosure for use in gray HP 15 models 760963 001 Display enclosure for use in red HP 15 models 760964 001 Display enclosure for use in red HP 15 touch screen models 775082 001 Display enclosure for use in white HP 15 models 760965 001 Display enclosure for use in white touch screen HP 15 models 775083 001 Display enclosure for use in blue HP 15 models 760966 001 Display enclosure for use in blue HP 15 touch screen models 775084 001 Display enclosure for use in silver HP 15 models 760967 001 Display enclosure for use in silver HP 15 touch screen models 775085 001 Hinges for use in models without a touch screen left and right 749655 001 Hinges for use in models with a touch screen left and right 774166 001 Webcam microphone module 749654 001 86 Chapter4 Removaland replacement procedures Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in
45. 1 Display the screen you want to save 2 Copythe screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document 4 Saveandprint the document What you need to know e You can back up your information to an optional external hard drive a flash drive a network drive or discs e Connect the computer to AC power during backups e Allowenough time for the backup Depending on files sizes it may take more than an hour e Verify the amount of free space on your backup storage device before you back up e You should back up Before adding or changing software or hardware o Before the computer is repaired or restored Ona regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control
46. 15 touch screen models 775084 001 N Display enclosure for use in blue HP 15 touch screen models 775085 001 N Display enclosure for use in silver HP 15 touch screen models 775086 001 N Display enclosure for use in sparkling black HP 15 touch screen models 775087 001 N For use in full featured HP 15 and Compaq 15 models 775088 001 N Top cover for use in purple HP 15 models includes touchpad 775089 001 N Display enclosure for use in purple HP 15 models 775393 001 N System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in HP 15 Compag 15 models without Windows 8 775393 501 N System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in HP 15 Compag 15 models with Windows 8 Standard 775393 601 N System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in HP 15 Compag 15 models with Windows 8 Professional 775394 001 N System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in HP 15 Compag 15 models without Windows 8 775394 501 N System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in HP 15 Compag 15 models with Windows 8 Standard 775394 601 N System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in HP 15 Compag 15 models with Windows 8 Professional Chapter 3 Illustrated parts catalog 4 Removalandreplacement p
47. 17U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional Sequential part number listing 39 40 Spare part CSRflag Description number 761538 001 System board with Intel Core i3 3217U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 and with WWAN 761538 501 System board with Intel Core i3 3217U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard and with WWAN 761538 601 System board with Intel Core i3 3217U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional and with WWAN 761539 001 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models without Windows 8 761539 501 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Standard 761539 601 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Professional 761540 001 System board with Intel Core i3 3217U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models without Windows 8 761540 501 System board with Intel Core i3 3217U processor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Standard 761540 601 System board with Intel Core i3 3217U proc
48. 4 security cable slot identifying 9 security product description 5 serialnumber 15 serialnumber computer 15 service considerations cables 45 connectors 45 plastic parts 45 service labels locating 15 serviceability product description 5 slots memorycard 8 security cable 9 speakers illustrated 27 removing 80 Spare partnumber 34 specifications computer 105 display 106 DVD RW SuperMulti DL Drive 108 harddrive 107 optical drive 108 supported discs 113 recovery 109 system board removing 71 spare part number 20 35 36 systemrecovery 111 116 system restore point creating 109 systemrestore points 114 creating 114 T tools required 45 top cover illustrated 19 removing 58 spare part number 34 TouchPad buttons 10 TouchPad button board removing 62 spare part number 20 34 62 TouchPad zone identifying 10 transporting guidelines 47 traveling with the computer 16 U USB 2 0 ports identifying 8 USB 3 0 port identifying 9 USB board removing 79 spare part number 20 34 USBlegacy support 101 V vents identifying 9 14 video product description 3 w webcam identifying 7 webcam light identifying 7 webcam microphone cable illustrated 28 removing 51 89 90 spare part number 34 43 webcam microphone module illustrated 28 removing 51 89 spare part number 34 Windows File History 110 restoring files 110 system restore point 109 Windows Backup and Restore restoring files 116 Windows k
49. 5000 processor 1 GB of discrete graphics memory without Windows 8 761534 501 System board for use in HP 255 G3 models with an AMD A4 5000 processor 1 GB of discrete graphics memory and Windows 8 Standard 761534 601 System board for use in HP 255 G3 models with an AMD A4 5000 processor 1 GB of discrete graphics memory and Windows 8 Professional 761535 001 System board with Intel Core i5 4210U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761535 501 System board with Intel Core i5 4210U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761535 601 System board with Intel Core i5 4210U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 761536 001 System board with Intel Core i3 4010U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761536 501 System board with Intel Core i3 4010U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761536 601 System board with Intel Core i3 4010U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 761537 001 System board with Intel Core i3 3217U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761537 501 System board with Intel Core i3 3217U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761537 601 System board with Intel Core i3 32
50. 55 G3 models with Windows 8 Standard 763999 601 System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Professional 764000 001 System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models without Windows 8 touch screen 764000 501 System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Standard touch screen 764000 601 System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Professional touch screen 764001 001 System board with AMD A4 6210 processor with UMA graphics for use in HP 255 G3 models without Windows 8 764001 501 System board with AMD A4 6210 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Standard 764001 601 System board with AMD A4 6210 processor with UMA graphics in HP 255 G3 models with Windows 8 Professional 764002 001 System board with AMD E2 6110 processor with UMA graphics for use in HP 255 G3 models without Windows 8 764002 501 System board with AMD E2 6110 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Standard 764002 601 System board with AMD E2 6110 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Professional 764003 001 System board with AMD E1 6010 processor with UMA graphics for use in HP 255 G3 models without Windows 8 764003 501 System board with AMD E1 6010 processor with UMA graphic
51. 58 261 Keyboard for use in Romania 749658 271 Keyboard for use in Thailand 749658 281 Keyboard for use in Japan 749658 291 Keyboard for use in Belgium 749658 A41 Keyboard for use in Taiwan 749658 AB1 Keyboard for use in South Korea 749658 AD1 Keyboard for use in the Netherlands 749658 B31 Keyboard for use in Slovenia 749658 BA1 Keyboard for use in Israel 749658 BB1 Keyboard for use in Switzerland 749658 BG1 Keyboard for use in French Canada 749658 DB1 Keyboard for use in Denmark Finland and Norway 749658 DH1 Keyboard for use in the Czech Republic and Slovakia 749658 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 55 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the two Phillips PM2 5x5 0 screws that secure the keyboard to the computer n d ep n un cool 3 Position the computer upright with the front toward you 4 Lift to rotate up the top of the keyboard 1 and then lift the keyboard 2 to d
52. 6 001 e A AMDE2 6110 processor and UMA graphics in models with Windows 8 Standard 764266 501 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Professional 764266 601 e AMD A6 5200 processor and UMA graphics in models without Windows 8 760149 001 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard 760149 501 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional 760149 601 e AMD A6 5200 processor and UMA graphics in touch screen models without Windows 8 762735 001 e A AMD A6 5200 processor and UMA graphics in touch screen models with Windows 8 762735 501 Standard 20 Chapter3 Illustrated parts catalog Item Component Spare part number e AMD A6 5200 processor and UMA graphics in touch screen models with Windows 8 762735 601 Professional e AMD A4 5000 processor in models with 2 GB of discrete graphics without Windows 8 760155 001 e A AMD A4 5000 processor in models with 2 GB of discrete graphics and with Windows 8 760155 501 Standard e AMD A4 5000 processor in models with 2 GB of discrete graphics and with Windows 8 760155 601 Professional e AMD A4 5000 processor and UMA graphics in models without Windows 8 750634 001 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Standard 750634 501 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Professional 750634 601
53. 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 133 12 Liftthe top edge of the backlight cover 2 and swing it outward i l l 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turnthe display panel upside down 134 Chapter 14 Recycling 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame T 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 135 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 136 Chapter 14 Recycling Index A ACadapter 9 action keys identifying 13 antennas illustrated 28 r
54. 9 001 Heat sink for use in models with Intel i3 3217U processors and UMA graphics 768276 001 Top cover for use in sparkling black HP 15 models includes touchpad 774163 001 Antennas for use in models with a touch screen 774164 001 Display enclosure for use in black models with a touch screen all models 774165 001 Raw display panel touch screen includes bezel for use in HP 250 G3 models 774166 001 Hinges for use in models with a touch screen left and right 774167 001 Raw display panel touch screen includes bezel for use in HP 255 G3 models 774711 001 System board with Intel Celeron N2830 processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 774711 501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 774711 601 System board with Intel Celeron N2830 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 774712 001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 774712 501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 774712 601 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 774714 001 System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in
55. CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time lt 15 seconds Stop time 108 Chapter 8 Specifications lt 6 seconds 9 Backingup restoring and recovering in Windows 8 This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases
56. For use in models without a touch screen 749655 001 For use in models with a touch screen 774166 001 6 Raw display panel 39 6 cm 15 6 in HD WLED BrightView 28 Chapter3 Illustrated parts catalog Item Component Spare part number For use in HP 15 and Compaq 15 models non touch screen 750635 001 For use in HP 15 models touch screen 764877 001 For use in Compaq 15 models touch screen 764876 001 For use in HP 255 G3 models touch screen 774167 001 For use in HP 250 G3 models touch screen 774165 001 7 Display enclosure For use in black HP 15 models 749641 001 For use in black Compaq 15 models 760962 001 For use in black touch screen models all models 774164 001 For use in sparkling black HP 15 models 761695 001 For use in sparkling black HP 15 touch screen models 775086 001 For use in gray Compaq 15 models 749642 001 For use in gray HP 15 models 760963 001 For use in red HP 15 models 760964 001 For use in red HP 15 touch screen models 775082 001 For use in white HP 15 models 760965 001 For use in white HP 15 touch screen models 775083 001 For use in blue HP 15 models 760966 001 For use in blue HP 15 touch screen models 775084 001 For use in silver HP 15 models 760967 001 For use in silver HP 15 touch screen models 775085 001 For use in purple HP 15 models 775089 001 Display assembly subcomponents 29 Mass storage devices Item Component Spare part number
57. Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 in some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 125 126 Chapter 12 Statement of Volatility 13 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets fo
58. MD E2 6110 processor and UMA graphics for use in models with Windows 8 Professional 764268 001 System board with AMD A4 6210 processor and 1 GB of discrete graphics for use in models without Windows 8 Chapter3 Illustrated parts catalog Spare part CSRflag Description number 764268 501 System board with AMD A4 6210 processor and 1 GB of discrete graphics for use in models with Windows 8 Standard 764268 601 System board with AMD A4 6210 processor and 1 GB of discrete graphics for use in models with Windows 8 Professional 764876 001 Raw display panel for use in Compaq 15 touch screen models 764877 001 Raw display panel for use in HP 15 touch screen models 764888 001 Display cable for use in models with a touch screen includes display panel cable and webcam microphone cable 765444 001 System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 15 Compaq 15 models without Windows 8 765444 501 System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Standard 765444 601 System board with Intel Core i3 4005U processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Professional 767537 001 Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics 767538 001 Heat sink for use in models with Intel i3 3217U processors and discrete graphics 76753
59. NOTE i3 3227U processors use 767538 001 759981 001 RTC battery 760149 001 System board with AMD A6 5200 processor and UMA graphics for use in models without Windows 8 760149 501 System board with AMD A6 5200 processor and UMA graphics for use in models with Windows 8 Standard Sequential part number listing 37 38 Spare part CSRflag Description number 760149 601 System board with AMD A6 5200 processor and UMA graphics for use in models with Windows 8 Professional 760155 001 System board with AMD A4 5000 processor and 2 GB of discrete graphics for use in models without Windows 8 760155 501 System board with AMD A4 5000 processor and 2 GB of discrete graphics for use in models with Windows 8 Standard 760155 601 System board with AMD A4 5000 processor and 2 GB of discrete graphics for use in models with Windows 8 Professional 760958 001 Top cover for use in red HP 15 models includes touchpad 760959 001 Top cover for use in white HP 15 models includes touchpad 760960 001 Top cover for use in blue HP 15 models includes touchpad 760961 001 Top cover for use in silver HP 15 models includes touchpad 760962 001 Display enclosure for use in black Compaq 15 models 760963 001 Display enclosure for use in gray HP 15 models 760964 001 Display enclosure for use in red HP 15 models 760965 001 Display enclosure for use in white HP 15 models 760966 001 Display enclosure
60. S updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 93 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 93 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from th
61. Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app Display 7 Front Component Description Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Pull the card out of the slot Right side e Component Description 1 AL USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatib
62. Windows 759879 001 8 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 759879 501 Standard e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 759879 601 Professional Chapter3 Illustrated parts catalog Item Component Spare part number e Intel Celeron N2830 processor and UMA graphics memory in models without Windows 764104 001 8 e intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 764104 501 Standard e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 764104 601 Professional e Intel Pentium N3520 processor and UMA graphics memory in models without Windows 759878 001 8 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 759878 501 Standard e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 759878 601 Professional e Intel Pentium N3530 processor and UMA graphics memory in models without Windows 764103 001 8 e Intel Pentium N3530 processor and UMA graphics memory in models with Windows 8 764103 501 Standard e Intel Pentium N3530 processor and UMA graphics memory in models with Windows8 764103 601 Professional e Intel Corei3 3217U processor and 2 GB of discrete graphics memory in models 760969 001 without Windows 8 e Intel Corei3 3217U processor and 2 GB of discrete graphics memory in models w
63. be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive Creating recovery media and backups 109 If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power befor
64. be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 109 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 109 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Wa IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only Restore and recovery 111 1 Press f11 while the computer boots Spe Press and hold f11 as you
65. cessor and UMA graphics for use in touch screen models without Windows 8 762735 501 System board with AMD A6 5200 processor and UMA graphics for use in touch screen models with Windows 8 Standard Chapter3 Illustrated parts catalog Spare part CSRflag Description number 762735 601 System board with AMD A6 5200 processor and UMA graphics for use in touch screen models with Windows 8 Professional 763021 001 AMD A6 5200 processor with UMA graphics in HP 255 G3 models without Windows 8 touch screen 763021 501 AMD A6 5200 processor with UMA graphics in HP 255 G3 models with Windows 8 Standard touch screen 763021 601 AMD A6 5200 processor with UMA graphics in HP 255 G3 models with Windows 8 Professional touch screen 763752 001 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 touch screen models without Windows 8 763752 501 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 touch screen models with Windows 8 Standard 763752 601 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in HP 250 G3 touch screen models with Windows 8 Professional 763999 001 System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models without Windows 8 763999 501 System board with AMD A8 6410 processor with UMA graphics for use in HP 2
66. click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 99 100 Chapter6 Using Setup Utility BIOS and System Diagnostics in Windows 7 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1
67. cs in models with Windows 8 Professional 764268 601 e AMD E2 6110 processor and UMA graphics in models without Windows 8 764266 001 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Standard 764266 501 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Professional 764266 601 e AMD A6 5200 processor and UMA graphics in models without Windows 8 760149 001 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard 760149 501 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional 760149 601 e AMD A6 5200 processor and UMA graphics in touch screen models without Windows 8 762735 001 e AMD A6 5200 processor and UMA graphics in touch screen models with Windows 8 Standard 762735 501 e AMD A6 5200 processor and UMA graphics in touch screen models with Windows 8 Professional 762735 601 e A AMD A4 5000 processor in models with 2 GB of discrete graphics without Windows 8 760155 001 e AMD A4 5000 processor in models with 2 GB of discrete graphics and with Windows 8 Standard 760155 501 e AMD A4 5000 processor in models with 2 GB of discrete graphics and with Windows 8 Professional 760155 601 e AMD A4 5000 processor and UMA graphics in models without Windows 8 750634 001 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Standard 750634 501 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Professional 750634 601 e A AMD A4 5000 processor and UMA graphics in touch screen m
68. ct the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 Remove the keyboard see Keyboard on page 55 Remove the top cover see Top cover on page 58 To remove the TouchPad button board 1 2 3 Position the top cover upside down with the front toward you Disconnect the touchpad board cable from the touchpad 1 Remove the two Phillips PM2 0x3 5 screws 2 that secure the TouchPad button board to the top cover Chapter 4 Removal and replacement procedures 4 Removethe TouchPad button board and cable Reverse this procedure to install the power button board and cable Component replacement procedures 63 Hard drive 3 E NOTE The hard drive spare part kit does not include the hard drive bracket Description Spare part number 1 GB 5400 rpm 2 5 in 676521 001 750 GB 5400 rpm 2 5 in for use in HP 250 255 G3 models 634250 001 500 GB 5400 rpm 2 5 in 669299 001 320 GB 5400 rpm 2 5 in for use in HP 250 G3 models 622643 001 Hard drive bracket 749648 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power
69. d Kingdom and Singapore 3 pin black 1 83 m 755530 061 Power cord for use in Intel models in Italy 3 pin black 1 83 m 755530 081 Power cord for use in Intel models in Denmark 3 pin black 1 83 m 755530 111 Power cord for use in Intel models in Switzerland 3 pin black 1 83 m 755530 201 Power cord for use in Intel models in Thailand 3 pin black 1 83 m 755530 291 Power cord for use in Intel models in Japan 3 pin black 1 83 m 755530 AA1 Power cord for use in Intel models in the People s Republic of China 3 pin black 1 83 m 755530 AB1 Power cord for use in Intel models in Taiwan 3 pin black 1 83 m 755530 AD1 Power cord for use in Intel models in South Korea 3 pin black 1 83 m 755530 AR1 Power cord for use in Intel models in South Africa 3 pin black 1 83 m 755530 BB1 Power cord for use in Intel models in Israel 3 pin black 1 83 m 755530 D61 Power cord for use in Intel models in India 3 pin black 1 83 m 759873 001 System board for use in HP 15 and Compaq 15 models without Windows 8 with an Intel Core i3 3217U processor and UMA graphics 759873 501 System board for use in HP 15 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 3217U processor and UMA graphics 759873 601 System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 3217U processor and UMA graphics 759874 001 System board for use in HP 15 and Compaq 15 models without Windows 8 with an In
70. d to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Preliminary replacement requirements 47 e Avoid contact with pins leads or circuitry e Turnoff power and input signals before inserting or removing connectors or test equipment Equipment guidelines 48 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resi
71. drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 94 Chapter5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive 232 Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 95 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the typ
72. e AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Fromthe Start screen type hp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard
73. e AMD A4 5000 processor and UMA graphics in touch screen models without Windows 8 762734 001 e AMD A4 5000 processor and UMA graphics in touch screen models with Windows 8 762734 501 Standard e AMD A4 5000 processor and UMA graphics in touch screen models with Windows 8 762734 601 Professional e AMD E2 3800 processor and UMA graphics in models without Windows 8 749659 001 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Standard 749659 501 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Professional 749659 601 e AMD E1 2100 processor and UMA graphics in models without Windows 8 750633 001 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Standard 750633 501 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Professional 750633 601 For use in HP 255 G3 models e AMD A8 6410 processor and UMA graphics in models without Windows 8 touch 764000 001 screen e AMD A8 6410 processor and UMA graphics in models with Windows 8 Standard touch 764000 501 screen e AMD A8 6410 processor and UMA graphics in models with Windows 8 Professional 764000 601 touch screen e AMD A8 6410 processor and UMA graphics in models without Windows 8 763999 001 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Standard 763999 501 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Professional 763999 601 e AMD A4 6210 processor and UMA graphics in models without Windows
74. e Channel Support DDR3 1600 downgrade to DDR3 1333 Supports up to 16 GB of system RAM in the following configurations e 16384 MB total system memory 8192x2 e 12288 MB total system memory 8192x1 4096 1 e 8192 MBtotal system memory 8192x1 or 4096x2 e 6144 MBtotal system memory 4096x1 2048x1 e 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 AMD models y v v 1 customer accessible upgradable memory module slot Supports single channel memory DDR3L 1600 MHz Single Channel Support DDR3L 1333 MHz Single Channel Support DDR3 1600 downgrade to DDR3 1333 Supports up to 8 GB of system RAM in the following configurations e 8192 MBtotal system memory 8192x1 or 4096x2 e 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 Vv v v v mm 28 in thicknesses Serial ATA Supports the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 7 0 mm HP 250 G3 models only 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed serial ATA 9 5 mm tray load V V V V DVD RW Double Layer SuperMulti Supports zero power optical drive Audio video Single digital microphone V v vV v HD audio Dual speakers HP Webcam fixed no tilt with activity LED 640x480 by 24 frames
75. e of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 95 96 Chapter5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives disp
76. e you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 111 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP
77. eating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 116 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change software or hardware o Periodically wh
78. efore removing the power button board follow these steps 1 M m 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 Remove the keyboard see Keyboard on page 55 Remove the top cover see Top cover on page 58 To remove the power button board 1 mo M Position the top cover upside down Remove the Phillips PM2 0x3 0 screw 1 that secures the power button board to the top cover Lift the board and cable up and remove from the top cover 2 while pulling cable through the hole in top cover 3 Reverse this procedure to install the power button board and cable Component replacement procedures 61 62 TouchPad button board Description Spare part number TouchPad button board includes bracket 749651 001 Before removing the TouchPad button board follow these steps m ox 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconne
79. el Pentium N3520 processor and UMA graphics memory in models with Windows 8 761541 601 Professional e Intel N3530 processor and UMA graphics memory in models without Windows 8 774712 001 e intel N3530 processor and UMA graphics memory in models with Windows 8 Standard 774712 501 e Intel N3530 processor and UMA graphics memory in models with Windows 8 774712 601 Professional e Intel Core i3 3217U processor and UMA graphics memory in models without Windows 761537 001 8 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 761537 501 Standard e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 761537 601 Professional e Intel Corei3 3217U processor and UMA graphics memory in models without Windows 761538 001 8 and WWAN e Intel Core i3 3217U processor and UMA graphics memory in models with Windows 8 761538 501 Standard and WWAN e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 761538 601 Professional and WWAN e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models 761540 001 without Windows 8 e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models with 761540 501 Windows 8 Standard e Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with 761540 601 Windows 8 Professional e Intel Core i3 4005U processor and UMA graphics memory in models without Windows 774716 001 8 e Intel C
80. elect Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Starting Setup Utility BIOS 97 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Atthe download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard dri
81. emoving 91 spare part number 34 audio product description 3 audio out headphone audio in microphone jack 9 B backup 119 backups 109 113 base enclosure illustrated 27 spare part number 34 36 battery illustrated 27 removing 49 spare part number 34 battery bay identifying 14 battery lock and unlock latch identifying 14 battery releaselatch 14 BIOS determining version 93 97 102 downloading an update 94 98 103 updating 93 97 102 Bluetooth label 16 boot order changing 117 changing HP Recovery Manager 112 bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C cables service considerations 45 caps lock light identifying 11 chipset product description 2 components bottom 14 display 7 frontside 8 leftside 9 right side 8 top 10 computer major components illustrated 17 Computer Setup navigating and selecting 101 restoring factory settings 102 computer specifications 105 connector power 9 connectors service considerations 45 D deleted files restoring 110 116 display assembly illustrated 18 removing 50 86 Spare partnumbers 18 86 display assembly subcomponents illustrated 28 removing 50 86 display bezel illustrated 28 removing 50 88 Spare partnumber 34 display cable illustrated 28 removing 90 Spare partnumber 34 43 display enclosure illustrated 29 removing 91 Spare partnumber 34 display panel illustrated 28 product description 2 removi
82. en it 2 Disconnect the fan cable 1 from the system board 3 Remove the three Phillips PM2 5x5 0 screws 2 that secure the fan to the computer 68 Chapter 4 Removal and replacement procedures 4 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 69 Power connector cable Description Spare part number Power connector cable 749647 001 Before removing the power connector cable follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer sd Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 2 Remove the battery see Battery on page 49 and then remove the following components e Keyboard see Keyboard on page 55 e Topcover see Top cover on page 58 e Display see Display assembly on page 86 To remove the power connector cable 1 Position the computer upright Remove the two Phillips PM2 5x5 0 screws 1 that secure the cable to the computer Disconnect the power connector cable 2 from the system board Release the power connector cable from the clips 3 built into the chassis Se wu Remove the power connector cable 4 Rev
83. en pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification Lights Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 q Mute light e Amber Computer sound is off amp e Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area Il network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Top 11 Button Component Description Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to ex
84. enever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start Control Panel System and Security System 2 Inthe left pane click System Protection 3 Clickthe System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 116 Backing up system and personal information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis 114 Chapter 10 Backing up restoring and recovering in Windows 7 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot
85. ents 45 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into ma
86. erse this procedure to install the power connector cable Chapter 4 Removal and replacement procedures System board ET NOTE The system board spare part kit includes replacement thermal materials Description Spare part number For use in HP 15 and Compaq 15 models e A AMD A8 6410 processor and UMA graphics in touch screen models without Windows 8 764261 001 e AMD A8 6410 processor and UMA graphics in touch screen models with Windows 8 Standard 764261 501 e AMD A8 6410 processor and UMA graphics in touch screen models with Windows 8 Professional 764261 601 e A AMD A6 6310 processor and UMA graphics in touch screen models without Windows 8 764263 001 e AMD A6 6310 processor and UMA graphics in touch screen models with Windows 8 Standard 764263 501 e A AMD A6 6310 processor and UMA graphics in touch screen models with Windows 8 Professional 764263 601 e AMD A6 6210 processor and UMA graphics in touch screen models without Windows 8 764265 001 e AMD A6 6210 processor and UMA graphics in touch screen models with Windows 8 Standard 764265 501 e AMD A6 6210 processor and UMA graphics in touch screen models with Windows 8 Professional 764265 601 e AMD A4 6210 processor and 1 GB of discrete graphics in models without Windows 8 764268 001 e AMD A4 6210 processor and 1 GB of discrete graphics in models with Windows 8 Standard 764268 501 e A AMD A4 6210 processor and 1 GB of discrete graphi
87. escsessesesesecsesesessssesesesscaesesesesaesesesesaeseseseeaesestessseseeneneaeseesees 97 Updating th BlOS ss E 97 Determining the BIOS Version c ccsscessesscessesscesscessesscessecsseessessesseceseceseaseceseseesasecsesseesnsesaesseesas 97 Downloading a BIOS update cssssscsssesscessesscesceteceseseessseseessseseescessesaeeeseeecesseseeessessessesseesass 98 Using HP PC Hardware Diagnostics UEFI scsssscscsssscscssssesessssssesessescssssessssssescessesecaeseseeecsesecaeseseeeseesecaeaes 98 Downloading HP PC Hardware Diagnostics UEFI to a USB device eesescsesseseses 99 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux esee e ee eee nennen 101 Starting Computer ilip 101 Using eo apu eo 101 Navigating and selecting in Computer Setup c ccsscesscesscesecesecsessecseeseesseeeseeseeseesseeseeseseses 101 Restoring factory settings in Computer Setup ccsccesscescessecsecssessseseecssesseessseseseseeessesseesaees 102 Updating th BIOS isinisi EE 102 Determining the BIOS Version eese esses esee eene nennen nnne enn ntn nnt ts tr se test se tese ta se sese sana 102 Downloading a BIOS update
88. essor and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Professional 761541 001 System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761541 501 System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761541 601 System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 761543 001 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761543 501 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761543 601 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 761695 010 Display enclosure for use in sparkling black HP 15 models 762728 001 Heat sink for use in models with AMD processors and discrete graphics 762734 001 System board with AMD A4 5000 processor and UMA graphics for use in touch screen models without Windows 8 762734 501 System board with AMD A4 5000 processor and UMA graphics for use in touch screen models with Windows 8 Standard 762734 601 System board with AMD A4 5000 processor and UMA graphics for use in touch screen models with Windows 8 Professional 762735 001 System board with AMD A6 5200 pro
89. ey identifying 13 wireless antennas illustrated 28 removing 91 spare part number 34 wireless certification label 16 wireless light 11 wireless product description 4 Index 139 WLAN antennas identifying 7 WLAN device 16 WLAN label 16 WLAN module illustrated 20 removing 66 Spare partnumber 33 workstation guidelines 47 WWAN antennas identifying 7 140 Index
90. factory settings in Computer Setup A NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 as de qe Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version informati
91. for use in blue HP 15 models 760967 001 Display enclosure for use in silver HP 15 models 760968 001 System board for use in models without Windows 8 with an Intel Core i5 4210U processor and UMA graphics 760968 501 System board for use in models with Windows 8 Standard with an Intel Core i5 4210U processor and UMA graphics 760968 601 System board for use in models with Windows 8 Professional with an Intel Core i5 4210U processor and UMA graphics 760969 001 System board for use in models without Windows 8 with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory 760969 501 System board for use in models with Windows 8 Standard with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory 760969 601 System board for use in models with Windows 8 Professional with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory 760970 001 System board for use in models without Windows 8 with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory 760970 501 System board for use in models with Windows 8 Standard with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory 760970 601 System board for use in models with Windows 8 Professional with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory 761530 001 System board for use in HP 255 G3 models with an AMD E2 3800 processor UMA graphics without Windows 8 761530 501 System board for use in HP 255 G3 models with an
92. from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove the top cover see Top cover on page 58 To remove the hard drive 1 Remove the two Phillips PM2 5x5 0 screws 1 that secure the hard drive to the computer 2 Slide the hard drive to disengage it from the connector 2 64 Chapter4 Removal and replacement procedures 3 Liftthe hard drive from the computer 3 l I l I I I l i l 4 To remove the hard drive bracket remove the two Phillips PM3 0x4 0 screws 1 that secure the bracket to the hard drive 5 Removethe hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 65 WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 733476 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and the
93. gh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Keyboard see Keyboard on page 55 e Topcover see Top cover on page 58 e WLAN module see WLAN module on page 66 e System board see System board on page 71 e Harddrive see Hard drive on page 64 To remove the USB board 1 Position the computer upright 2 Disconnect the USB board cable from the system board 1 3 Remove the tape that secures it to the cable to the base enclosure 2 4 Remove the Phillips PM2 5x5 0 screw 3 that secures the USB board to the base enclosure 5 Remove the USB board 4 Reverse this procedure to install the USB board Component replacement procedures 79 80 Speakers Description Spare part number Speakers includes left and right speakers and cable 749653 001 Before removing the speakers follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC ou
94. graphics in models with Windows 8 775393 601 Professional e Intel Core i3 4005U processor and 2 GB of discrete graphics in models without 775394 001 Windows 8 e Intel Core i3 4005U processor and 2 GB of discrete graphics in models with Windows 8 775394 501 Standard e Intel Core i3 4005U processor and 2 GB of discrete graphics in models with Windows 8 775394 601 Professional e Intel Corei3 4010U processor and UMA graphics in models without Windows 8 759875 001 e Intel Corei3 4010U processor and UMA graphics in models with Windows 8 Standard 759875 501 e Intel Corei3 4010U processor and UMA graphics in models with Windows 8 759875 601 Professional e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in models 759876 001 without Windows 8 e Intel Corei3 4010U processor and 1 GB of discrete graphics memory in models with 759876 501 Windows 8 Standard e intel Core i3 4010U processor and 1 GB of discrete graphics memory in models with 759876 601 Windows 8 Professional e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models 759877 001 without Windows 8 e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with 759877 501 Windows 8 Standard e Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with 759877 601 Windows 8 Professional e Intel Core i5 4210U processor and UMA graphics in models without Windows 8 760968 001 e Intel Corei5 4210U processor and UMA g
95. he screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer A NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 117 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive Restore and recovery 117 1 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options omo Select the flash drive from the boot options window 118 Chapter 10 Backing up restoring and recovering in Windows 7 11 Backup and Recovery in SUSE Lin
96. ica 3 pin black 1 83 m 490371 031 A Power cord for use in AMD models in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 A Power cord for use in AMD models in Italy 3 pin black 1 83 m 490371 201 A Power cord for use in AMD models in Thailand 3 pin black 1 83 m 490371 291 A Power cord for use in AMD models in Japan 3 pin black 1 83 m 490371 AA1 A Power cord for use in AMD models in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in AMD models in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in AMD models in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in AMD models in South Africa 3 pin black 1 83 m 490371 D61 A Power cord for use in AMD models in India 3 pin black 1 83 m 622643 001 N 320 GB 5400 rpm 2 5 in SATA hard drive for use only in HP 250 models does not include cable or bracket 634250 001 A 750 GB 5400 rpm 2 5 in hard drive for use in HP 250 255 G3 models 669299 001 N 500 GB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 675794 001 N Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676521 001 A 1 TB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 679921 001 A Case top load 690020 001 N Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter Sequential part number listing 33 Spare part CSRflag Description
97. ide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and p
98. ility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 3 Optical drive eject button select models Releases the disc tray only 8 Chapter 2 External component identification Left side Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter 3 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 IC External monitor port select models only Connects an external VGA monitor or projector 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 8 9 RJ 45 network jack status lights USB 3 0 port Audio out headphone Audio in microphone jack Connects a network cable e White The network is
99. ill appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 121 Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimu
100. ing system or other software components Chapter 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive ET NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 99 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE f you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then
101. isengage it from the computer 56 Chapter4 Removal and replacement procedures 5 Rotate the keyboard over onto the palm rest 1 and the lift the ZIF connector 2 and disconnect the keyboard cable from the system board 3 Reverse this procedure to install the keyboard Component replacement procedures 57 Top cover 33 NOTE The top cover spare part kit includes the TouchPad Description Spare part number Top cover for use in black HP 15 models includes touchpad 749639 001 Top cover for use in purple HP 15 models includes touchpad 775088 001 Top cover for use in sparkling black HP 15 models includes touchpad 768276 001 Top cover for use in red HP 15 models includes touchpad 760958 001 Top cover for use in white HP 15 models includes touchpad 760959 001 Top cover for use in blue HP 15 models includes touchpad 760960 001 Top cover for use in silver HP 15 models includes touchpad 760961 001 Top cover for use in gray Compaq 15 models includes touchpad 749640 001 Top cover for use in HP 250 255 G3 models includes touchpad 754214 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power
102. it Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 12 Chapter2 External component identification Keys xc BH Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key 3 uim Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational func
103. ith 760969 501 Windows 8 Standard e Intel Corei3 3217U processor and 2 GB of discrete graphics memory in models with 760969 601 Windows 8 Professional e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models 759874 001 without Windows 8 e Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with 759874 501 Windows 8 Standard e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models with 759874 601 Windows 8 Professional e Intel Corei3 3217U processor and UMA graphics memory in models without Windows 759873 001 8 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 759873 501 Standard e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 759873 601 Professional e Intel Core i3 4005U processor and UMA graphics in models without Windows 8 765444 001 e Intel Core i3 4005U processor and UMA graphics in models with Windows 8 Standard 765444 501 e Intel Core i3 4005U processor and UMA graphics in models with Windows 8 765444 601 Professional e Intel Corei3 4005U processor and 1 GB of discrete graphics in models without 775393 001 Windows 8 e Intel Corei3 4005U processor and 1 GB of discrete graphics in models with Windows 8 775393 501 Standard Computer major components 23 24 Item Component Spare part number e Intel Core i3 4005U processor and 1 GB of discrete
104. iwan 749658 AD1 B Keyboard for use in South Korea 749658 B31 B Keyboard for use in the Netherlands 749658 BA1 B Keyboard for use in Slovenia 749658 BB1 B Keyboard for use in Israel 749658 BG1 B Keyboard for use in Switzerland 749658 DB1 B Keyboard for use in French Canada 749658 DH1 B Keyboard for use in Denmark Finland and Norway 749658 FL1 B Keyboard for use in the Czech Republic and Slovakia 749659 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E2 3800 processor includes replacement thermal materials 749659 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E2 3800 processor includes replacement thermal materials 749659 601 N System board for use only with computer models with Windows 8 Professional and equipped with an AMD E2 3800 processor includes replacement thermal materials 750633 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E1 2100 processor and UMA graphics includes replacement thermal materials 750633 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E1 2100 processor and UMA graphics includes replacement thermal materials Sequential part number listing 35 36 Spare part CSRflag Description number 750633 601 System board for use only with comp
105. l 760968 601 e Intel Core i5 4210U processor and 2 GB of discrete graphics memory in models without Windows 8 760970 001 e Intel Core i5 4210U processor and 2 GB of discrete graphics memory in models with Windows 8 760970 501 Standard e Intel Core i5 4210U processor and 2 GB of discrete graphics memory in models with Windows 8 760970 601 Professional For use in HP 250 G3 models e Intel Celeron N2815 processor and UMA graphics memory in models without Windows 8 761543 001 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 Standard 761543 501 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 Professional 761543 601 e Intel Celeron N2830 processor and UMA graphics memory in models without Windows 8 774711 001 e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 Standard 774711 501 e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 Professional 774711 601 74 Chapter4 Removal and replacement procedures Description Spare part number e Intel Pentium N3520 processor and UMA graphics memory in models without Windows 8 761541 001 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Standard 761541 501 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Professional 761541 601 e Intel N3530 processor and UMA graphics memo
106. lay keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pressf10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen ET NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to s
107. ls Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 Oo EA NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly Battery 131 2 Liftup and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 132 Chapter 14 Recycling 6 Remove the display panel assembly 2 from the display enclosure
108. m A NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 122 Chapter12 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain data this memory customer when power is data removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not RTC battery date and time or changing the write protected HP backed up and limited Microsoft Windows recommends CMOS keyboard date amp time password protecting configuration controller the F10 Setup utility memory CMOS data Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to EEPROM not configuration NIC vendor that can be run write data to this customer and NIC from DOS memory and is accessible firmware available from NIC vendor Writing data to this
109. n e AMD A6 5200 processor and UMA graphics in models without Windows 8 761533 001 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard 761533 501 e A AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional 761533 601 e A AMD A4 5000 processor and 1 GB of discrete graphics memory in models without 761534 001 Windows 8 e A AMD A4 5000 processor and 1 GB of discrete graphics memory in models with 761534 501 Windows 8 Standard e AMD A4 5000 processor and 1 GB of discrete graphics memory in models with 761534 601 Windows 8 Professional e AMD A4 5000 processor and UMA graphics in models without Windows 8 761532 001 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Standard 761532 501 e AMD A4 5000 processor and UMA graphics in models with Windows 8 Professional 761532 601 e AMD E2 3800 processor and UMA graphics in models without Windows 8 761530 001 e A AMDE2 3800 processor and UMA graphics in models with Windows 8 Standard 761530 501 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Professional 761530 601 e AMD E1 2100 processor and UMA graphics in models without Windows 8 761531 001 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Standard 761531 501 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Professional 761531 601 For use in HP 15 and Compaq 15 models e Intel Celeron N2815 processor and UMA graphics memory in models without
110. n receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove the top cover see Top cover on page 58 To remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module A NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 66 Chapter 4 Removal and replacement procedures 34 Ef NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure t
111. nal 763999 601 e AMD A4 6210 processor and UMA graphics in models without Windows 8 764001 001 e AMD A4 6210 processor and UMA graphics in models with Windows 8 Standard 764001 501 e AMD A4 6210 processor and UMA graphics in models with Windows 8 Professional 764001 601 e AMD A4 6210 processor and 1 GB of discrete graphics memory in models without Windows 8 764004 001 e AMD A4 6210 processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 764004 501 e AMD A4 6210 processor and 1 GB of discrete graphics memory in models with Windows 8 764004 601 Professional e AMD E2 6110 processor and UMA graphics in models without Windows 8 764002 001 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Standard 764002 501 e AMD E2 6110 processor and UMA graphics in models with Windows 8 Professional 764002 601 e AMD E1 6010 processor and UMA graphics in models without Windows 8 764003 001 e AMD E1 6010 processor and UMA graphics in models with Windows 8 Standard 764003 501 e AMD E1 6010 processor and UMA graphics in models with Windows 8 Professional 764003 601 e AMD A6 5200 processor and UMA graphics in models without Windows 8 touch screen 763021 001 e A AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard touch screen 763021 501 e AMD A6 5200 processor and UMA graphics in models with Windows 8 Professional touch screen 763021 601 e AMD A6 5200 processor and UMA graphics in models without Windows 8 761533 001
112. nary replacement requirements cccccscesscsscesscescesscesseseeceseneecnsessecseeseecseeseecsaesaeeaeseaecesseseesseesesseess 45 TOOIS EQUINE m A 45 Service COMSIG ERATIONS aissis c ccaciecccsasesics eet cotgceenestecdecncverectencssssardecvessctindeaeetdcecsivencecdacasea Sai Eea EE aR 45 Plastic parts tt 45 Cables and connectors eeesssesescceceesesceeceeceecesceeceecescesceaeencceeeeseceacsaeeeceecsaeeaeeeceeseeees 45 Drive handling X 46 emerge meeet 46 Electrostatic discharge damage lesse eese es eeeeeee teen ense enne nt tents 46 Packaging and transporting guidelines eee 47 Component replacement procedures eee esses esee eene tn nennen ne th sehn sns tr setas sans nasse sss sn sss e nasa sns 49 Battery naa e e E entidad LM 49 vi Display subcomponents bezel webcam panel eese nennen entente 50 anu E 53 I DL eET S 55 TOP COVET netre 58 Power button board elei sesses esee eee se enne teens then enne these neta sss aiaa deia dona tiradak sesta 61 TouchPad button board eee ees es seeseeeeeseenenn eese teste the senno thes tres te snsenss enn 62 Hard QV me
113. ng 51 89 90 spare part number 36 43 50 display specifications 106 DVD RW SuperMulti DL Drive specifications 108 E electrostatic discharge 46 equipment guidelines 48 esc key identifying 13 Ethernet product description 4 external mediacards 4 external monitor port identifying 9 F fan illustrated 27 36 removing 68 fn key identifying 13 G graphics product description 2 grounding guidelines 46 guidelines equipment 48 grounding 46 packaging 47 transporting 47 workstation 47 H hard drive illustrated 26 30 precautions 46 product description 3 removing 64 spare partnumber 33 specifications 107 Hard drive bracket illustrated 30 spare partnumber 34 hard drive bracket removing 65 hard drive light 10 HDMI port identifying 9 Index 137 heat sink assembly illustrated 26 removing 26 81 spare part number hinges illustrated 28 removing 51 89 90 spare part number 34 43 HP PC Hardware Diagnostics UEFI downloading 95 99 104 using 95 98 HP Recovery Manager 116 correcting boot problems 112 starting 111 HP Recovery media creating 109 recovery 112 HP Recovery partition recovery 111 removing 112 36 81 l integrated numeric keypad identifying 13 internal display switch identifying 7 internal microphone identifying 7 J jacks audio out headphone audio in microphone 9 network 9 RJ 45 network 9 K keyboard illustrated 18 product description 4 removing 55 keys action 13
114. ng system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating backups 113 Cr
115. ny integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION Toprevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 46 Chapter4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V
116. o install the WLAN module Component replacement procedures 67 Fan A NOTE The fan spare part kit includes replacement thermal materials Description Spare part number Fan 753894 001 34 Ef NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove the top cover see Top cover on page 58 To remove the fan 1 Position the computer upright and op
117. odels without Windows 8 762734 001 e AMD A4 5000 processor and UMA graphics in touch screen models with Windows 8 Standard 762734 501 e A AMD A4 5000 processor and UMA graphics in touch screen models with Windows 8 Professional 762734 601 Component replacement procedures 71 Description Spare part number e AMD E1 2100 processor and UMA graphics in models without Windows 8 750633 001 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Standard 750633 501 e AMD E1 2100 processor and UMA graphics in models with Windows 8 Professional 750633 601 e AMD E2 3800 processor and UMA graphics in models without Windows 8 749659 001 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Standard 749659 501 e AMD E2 3800 processor and UMA graphics in models with Windows 8 Professional 749659 601 For use in HP 255 G3 models e AMD A8 6410 processor and UMA graphics in models without Windows 8 touch screen 764000 001 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Standard touch screen 764000 501 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Professional touch screen 764000 601 e AMD A8 6410 processor and UMA graphics in models without Windows 8 763999 001 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Standard 763999 501 e AMD A8 6410 processor and UMA graphics in models with Windows 8 Professio
118. om the display enclosure b Remove the display bezel 4 ET NOTE Inthis procedure the display will NOT be connected to the computer as shown in the following image 88 Chapter4 Removal and replacement procedures 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module c Remove the webcam microphone module 2 The module is attached to the display enclosure with double sided tape 3 To remove the display panel a Remove the four Phillips PM2 5x3 5 screws that secure the display panel to the enclosure EA NOTE In this procedure the display will NOT be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 Component replacement procedures 89 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 A NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 Toremove the display hinges a Remove the eight Phillips PM2 5x3 5 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 o 90 Chapter 4 Removal and replacement procedures 5 To remove the wireles
119. on also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions 102 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter ET NOTE Youcan also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not inser
120. on board includes bracket 749651 001 6 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 733476 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 7 USB board includes cable 749649 001 8 System board includes replacement thermal materials For use in HP 15 and Compaq 15 models e AMD A8 6410 processor and UMA graphics in touch screen models without Windows8 764261 001 e AMD A8 6410 processor and UMA graphics in touch screen models with Windows 8 764261 501 Standard e AMD A8 6410 processor and UMA graphics in touch screen models with Windows 8 764261 601 Professional e AMD A6 6310 processor and UMA graphics in touch screen models without Windows8 764263 001 e AMD A6 6310 processor and UMA graphics in touch screen models with Windows 8 764263 501 Standard e AMD A6 6310 processor and UMA graphics in touch screen models with Windows 8 764263 601 Professional e AMD A4 6210 processor and UMA graphics in touch screen models without Windows 8 764265 001 e AMD A4 6210 processor and UMA graphics in touch screen models with Windows 8 764265 501 Standard e AMD A4 6210 processor and UMA graphics in touch screen models with Windows 8 764265 601 Professional e AMD E2 6110 processor and UMA graphics in models without Windows 8 76426
121. orei3 4005U processor and UMA graphics memory in models with Windows 8 774716 501 Standard e Intel Core i3 4005U processor and UMA graphics memory in models with Windows 8 774716 601 Professional e Intel Core i3 4005U processor and UMA graphics memory in models without Windows 774715 001 8 e intel Core i3 4005U processor and UMA graphics memory in touch screen models with 774715 501 Windows 8 Standard e Intel Core i3 4005U processor and UMA graphics memory in touch screen models with 774715 601 Windows 8 Professional Computer major components 25 26 Item Component Spare part number e Intel Core i3 4005U processor and 1 GB of discrete graphics memory in models 774714 001 without Windows 8 e Intel Corei3 4005U processor and 1 GB of discrete graphics memory in models with 774714 501 Windows 8 Standard e Intel Core i3 4005U processor and 1 GB of discrete graphics memory in models with 774714 601 Windows 8 Professional e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen 763752 001 models without Windows 8 e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen 763752 501 models with Windows 8 Standard e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen 763752 601 models with Windows 8 Professional e Intel Core i3 4010U processor and UMA graphics memory in models without Windows
122. ormation see Removing the HP Recovery partition on page 112 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 109 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should
123. part number NOTE The hard drive bracket is available using spare part number 749648 001 1 GB 5400 rpm 2 5 in 676521 001 750 GB 5400 rpm hard drive 2 5 in for use in HP 250 255 G3 models 634250 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 001 13 Fan 753894 001 14 Power connector cable 749647 001 15 Speakers includes left and right speakers and cable 749653 001 16 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 17 Base enclosure For use in defeatured HP 15 and Compaq 15 models 749643 001 For use in full featured HP 15 and Compaq 15 models 775087 01 For use in HP 250 255 G3 models 754213 001 18 Optical drive DVD RW Double Layer SuperMulti 750636 001 Computer major components 27 Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with HP models 749644 001 For use with Compaq models 749645 001 2 Display cable includes display panel cable and webcam microphone cable Non touch screen 749646 001 Touch screen 764888 001 3 Webcam microphone module 749654 001 4 Antennas includes wireless antenna cables and transceivers For use in HP 15 and Compaq 15 models 749638 001 For use in models with a touch screen 774163 001 5 Hinges left and right 749655 001
124. processor and UMA graphics memory in models without Windows 8 759879 001 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 Standard 759879 501 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 Professional 759879 601 e Intel Celeron N2830 processor and UMA graphics memory in models without Windows 8 764104 001 e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 Standard 764104 501 e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 Professional 764104 601 e Intel Pentium N3520 processor and UMA graphics memory in models without Windows 8 759878 001 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Standard 759878 501 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Professional 759878 601 e Intel Pentium N3530 processor and UMA graphics memory in models without Windows 8 764103 001 e Intel Pentium N3530 processor and UMA graphics memory in models with Windows 8 Standard 764103 501 e Intel Pentium N3530 processor and UMA graphics memory in models with Windows 8 Professional 764103 601 e Intel Corei3 3217U processor and 2 GB of discrete graphics memory in models without Windows 8 760969 001 e Intel Corei3 3217U processor and 2 GB of discrete graphics memory in models with Windows 8 760969 501 Standard e Intel Core i3 3217U processor and 2 GB of discrete graphics memory in models with
125. r use in HP 15 and Compaq 15 models 750635 001 Raw display panel for use in Compaq 15 touch screen models 764876 001 Raw display panel for use in HP 15 touch screen models 764877 001 Raw display panel touch screen includes bezel for use in HP 255 G3 models 774167 001 Raw display panel touch screen includes bezel for use in HP 250 G3 models 774165 001 Display bezel for use with HP models 749644 001 Display bezel for use with Compaq models 749645 001 Webcam microphone module 749654 001 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Chapter 4 Removal and replacement procedures 3 Remove the display bezel 4 4 Toremo
126. r use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e Theappliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 127 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Swit
127. raphics in models with Windows 8 Standard 760968 501 e Intel Corei5 4210U processor and UMA graphics in models with Windows 8 760968 601 Professional e Intel Corei5 4210U processor and 2 GB of discrete graphics memory in models 760970 001 without Windows 8 e Intel Corei5 4210U processor and 2 GB of discrete graphics memory in models with 760970 501 Windows 8 Standard e Intel Corei5 4210U processor and 2 GB of discrete graphics memory in models with 760970 601 Windows 8 Professional For use in HP 250 G3 models e Intel Celeron N2815 processor and UMA graphics memory in models without Windows 761543 001 8 e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 761543 501 Standard e Intel Celeron N2815 processor and UMA graphics memory in models with Windows 8 761543 601 Professional e Intel Celeron N2830 processor and UMA graphics memory in models without Windows 774711 001 8 Chapter3 Illustrated parts catalog Item Component Spare part number e Intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 774711 501 Standard e intel Celeron N2830 processor and UMA graphics memory in models with Windows 8 774711 601 Professional e Intel Pentium N3520 processor and UMA graphics memory in models without Windows 761541 001 8 e Intel Pentium N3520 processor and UMA graphics memory in models with Windows8 761541 501 Standard e Int
128. ressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts w
129. rocedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures ET NOTE As youremove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts AN CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirem
130. rom the defective system board and installed on the replacement system board Memory module see Memory module on page 85 1 2 3 4 5 e e e e f NOTE e e Heat sink assembly see Heat sink assembly on page 81 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Power connector cable 2 Speaker cable 3 Fan cable 4 Display cable 76 Chapter4 Removal and replacement procedures 2 Remove the two Phillips PM2 5x5 0 screws 5 that secure the system board to the computer 3 Liftthe right side of the system board 1 and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure 2 A NOTE Be careful not to inadvertently disconnect the speaker cable when lifting the system board 4 Flipthe system board upside down to gain access to the speaker connector 1 Component replacement procedures 77 5 Disconnect the USB board cable from the system board 2 Reverse this procedure to install the system board 78 Chapter 4 Removal and replacement procedures USB board Description Spare part number USB board includes cable 749649 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throu
131. rusein South Korea 490371 AD1 e For use in Taiwan 490371 AB1 e For usein Thailand 490371 201 e Foruseinthe United Kingdom and Singapore 490371 031 For use in models with Intel processors e Forusein Australia 755530 011 e For use in Europe the Middle East and Africa 755530 021 e For use in Denmark 755530 081 e For usein India 755530 D61 e Foruseinlsrael 755530 BB1 e Foruseinltaly 755530 061 e For use in Japan 755530 291 e Forusein North America 755530 001 e Foruseinthe People s Republic of China 755530 AA1 e Forusein South Africa 755530 AR1 e Forusein South Korea 755530 AD1 e ForuseinSwitzerland 755530 111 e Forusein Taiwan 755530 AB1 32 Chapter3 Illustrated parts catalog Component Spare part number e Forusein Thailand 755530 201 e Foruseinthe United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 749652 001 Screw Kit 749657 001 Case top load 679921 001 Sequential part number listing CSR flag designations e A Mandatory e B Optional e C Service technician recommended e N Non user replaceable Spare part CSRflag Description number 490371 001 A Power cord for use in AMD models in North America 3 pin black 1 83 m 490371 011 A Power cord for use in AMD models in Australia 3 pin black 1 83 m 490371 021 A Power cord for use in AMD models in Europe the Middle East and Afr
132. ry in models without Windows 8 774712 001 e Intel N3530 processor and UMA graphics memory in models with Windows 8 Standard 774712 501 e Intel N3530 processor and UMA graphics memory in models with Windows 8 Professional 774712 601 e Intel Core i3 3217U processor and UMA graphics memory in models without Windows 8 761537 001 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 Standard 761537 501 e Intel Core i3 3217U processor and UMA graphics memory in models with Windows 8 Professional 761537 601 e Intel Corei3 3217U processor and UMA graphics memory in models without Windows 8 and WWAN 761538 001 e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 Standard and 761538 501 WWAN e Intel Corei3 3217U processor and UMA graphics memory in models with Windows 8 Professional and 761538 601 WWAN e Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models without Windows 8 761540 001 e Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 761540 501 Standard e Intel Corei3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 761540 601 Professional e Intel Core i3 4005U processor and UMA graphics memory in models without Windows 8 774716 001 e Intel Core i3 4005U processor and UMA graphics memory in models with Windows 8 Standard 774716 501 e Intel Core i3 4005U processor and UMA graphics memory in models with Windo
133. s antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 6 To remove the display webcam cable remove the cable from the clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 91 92 Chapter4 Removal and replacement procedures 5 UsingSetup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f 10 A NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIO
134. s for use in HP 255 G3 models with Windows 8 Standard 764003 601 System board with AMD E1 6010 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Professional Sequential part number listing 41 42 Spare part CSRflag Description number 764004 001 System board with AMD A4 6210 processor with 1 GB of discrete graphics memory for use in HP 255 G3 models without Windows 8 764004 501 System board with AMD A4 6210 processor with 1 GB of discrete graphics memory for use in HP 255 G3 models with Windows 8 Standard 764004 601 System board with AMD A4 6210 processor with 1 GB of discrete graphics memory for use in HP 255 G3 models with Windows 8 Professional 764103 001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 15 Compaq 15 models without Windows 8 764103 501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Standard 764103 601 System board with Intel Pentium N3530 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Professional 764104 001 System board with Intel Celeron N2830 processor and UMA graphics memory for use in HP 15 Compaq 15 models without Windows 8 764104 501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Standard 764104 601 System board
135. s without Windows 8 with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory 759877 501 System board for use in HP 15 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory 759877 601 System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory 759878 001 System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 15 Compaq 15 models without Windows 8 759878 501 System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 15 Compag 15 models with Windows 8 Standard 759878 601 System board with Intel Pentium N3520 processor and UMA graphics memory for use HP 15 Compaq 15 in models with Windows 8 Professional 759879 001 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 15 Compaq 15 models without Windows 8 759879 501 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Standard 759879 601 System board with Intel Celeron N2815 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Professional 759880 001 Heat sink for use in models with an Intel processor and UMA graphics NOTE i3 3227U processors use 767539 001 759881 001 Heat sink for use in models with an Intel processor and discrete graphics
136. see nene e so sete sees sess esses osse sss ess sese sess sese snos esossos 119 Backing up your information s cssesesscsscssssssccssescssessessesecssessesscaesssesecaesasesssaesaeceseecsaeceeseeaeeaesaeseeaesaseass 119 Performing a systemirecOVely v oer ee Seis Gone esd ner ovens dean Un de nun A e aux a nue PNEU ERUS 119 pre ruunt t4 E LE 121 hU EIER IRE 123 Questions and alsWeFs coiere anisaidie aeiaai Cedar ire d iaiia deor deas aidara aai deei EEG ee oue inea e De Y a CE See aa 125 13 Power cord set requirements eo eere eoo ro rea natae ne aper ee e sssssscasssesseesesssecssses PESE E PSP Se EIER e TE PPP e SE PE ee Pee Pee 127 Requirements for all countries lesse esses eee ee eene E nter N stas ER E O RER 127 Requirements for specific countries and regions eese eere eene nennen nnns tnnt s inet srsn nes 128 bod iauslnppeeemm rNC 131 irn M H T 131 DISP aV P 131 l e 137 viii 1 Product description Category Product name Description HP 15 Notebook PC HP CPQ 15 AMD v HP CPQ 15 Intel v HP 255 AMD HP 250 Intel Compaq 15 No
137. sseneesaes 110 Recovering using HP Recovery Manager sccssccescecsscessecceececsscecseecseeessaceseeessececseeeseeeesseeeeeeess 111 What you need to KNOW csccssessecsscssecsscssessscessessecesesseceseseessseseeseeseesersseeseneseesaseas 111 Using the HP Recovery partition select models only sess 111 Using HP Recovery media to recover eese eee eene eene tnnt tnnt nns 112 Changing the computer boot order eese seeeee esent nnne 112 Removing the HP Recovery partition cccccescessesscesscssecsecseceeeseessesseesseeseesseeseesaessaeeseeeaes 112 10 Backing up restoring and recovering in Windows 7 eee e ce Lee eee eee eee eere eee ee eene nennen eene n nenne 113 Creating Backups cte c m 113 Creating recovery media to recover the original system essere nennen 113 What you need to KNOW sees seseeeseeeeee eene enne nnn nnne nnn th nennen sns nns nenne sse 113 Creating the recovery media esee sse esee eene re nennen nnn 114 Creating system restore points lesse eee nesteeseen ee entes ennt tnn tenth enne ttn se sans stas seats stans ss sea 114 What you need to KNOW csccsccessesssessesssessesssesseceecseceecaecsaesaeesaeeeceaeenesesseessensesseses 114 Creating a sy
138. stance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw s size and location during removal and replacement ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Battery Description
139. stem board see System board on page 71 To remove the heat sink assembly 1 Position the system board upside down 2 Loosen the screws on the heat sink 1 that secure the heat sink assembly to the system board Component replacement procedures 81 3 Remove the heat sink assembly 2 from the system board Discrete graphics UMA graphics 82 Chapter 4 Removal and replacement procedures e Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 83 84 RTC battery Description Spare part number RTC battery 759981 001 Before removing the RTC battery follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 e WLAN module see WLAN module on page 66 e System board see Sy
140. stem board on page 71 To remove the RTC battery 1 Position the system board upside down 2 Using a thin tool or screwdriver disengage the battery from the socket 1 and then remove the battery 2 Reverse this procedure to install the RTC battery Chapter 4 Removal and replacement procedures Memory module AMD models have one memory slot Intel models have two memory slots Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Before removing a memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 e WLAN module see WLAN module on page 66 e System board see System board on page 71 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up M Remove the memory module
141. stem restore point eeseeeesses esses sese eee ee eee eene nete tnn sensns nenas 114 Backing up system and personal information eese see eeee seen 114 Tips for a successful backup sees sees eee eene enne nn nenne tnne tnnt ne trse nani 115 What you need to KNOW ccsccssessessecssecesscesecssceseessesseesseseecsseseeaeeseeseessaeseeseeeaseas 115 Creating a backup using Windows Backup and Restore sess 115 Restore and reCOVETyY 116 Restoring to a previous system restore point eeeeeeeeese eese eeeee eene nennen enne etn nenne stna nena 116 Restoring specific files ette ertet ee REIR eE a eie dena eirean iE 116 Restoring specific files using Windows Backup and Restore 116 Recovering the original system using HP Recovery Manager esce 116 What you need to KnOWw e estie cte neuer iaa arare none sasana seers e ERE Ee ERR eR 116 vii Recovering using HP Recovery partition select models only 117 Recovering using the recovery media eese eene eene enne tn nennen 117 Changing the computer boot order eee 117 11 Backup and Recovery in SUSE Linux e eere ee eee eee e e
142. t remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Clickthe option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Clickthe appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package ET NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press
143. tebook PC v v HP 250 G3 Notebook PC HP 255 G3 Notebook PC HP 256 G3 Notebook PC Processors AMD A8 6410 processor 2 0 GHz 2 MB L2 cache 1600 MHz DDR3L AMD A6 6310 processor 1 8 GHz 2 MB L2 cache 1600 MHz DDR3L not for HP 255 G3 models AMD A4 6210 processor 1 8 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E2 6110 processor 1 5 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E1 6010 processor 1 35 GHz 1 MB L2 cache 1600 MHz DDR3L AMD A6 5200 processor 2 0 GHz 2 MB L2 cache 1600 MHz DDR3L AMD A4 5000 processor 1 5 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E2 3800 processor 1 3 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E1 2100 processor 1 0 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Core i5 4510U processor 2 0 GHz 4 MB L2 cache 1600 MHz DDR3L Intel Core i5 4210U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4030U processor 1 9 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4010U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4005U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 3217U processor 1 8 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Pentium N3530 processor 2 58 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Pentium N3520 processor 2 17 GHz 2 MB L2 cache 1333 MHz DDR3L Category Description HP CPQ15 HP CPQ15 HP255 HP250 AMD Intel AMD Intel Intel Celeron N2830 processor 2 42 GHz 1 MB L2 cache
144. tel Core i3 3217U processor and 1 GB of discrete graphics Chapter3 Illustrated parts catalog Spare part CSRflag Description number 759874 501 System board for use in HP 15 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 3217U processor and 1 GB of discrete graphics 759874 601 System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 3217U processor and 1 GB of discrete graphics 759875 001 System board for use in HP 15 and Compaq 15 models without Windows 8 with an Intel Core i3 4010U processor and UMA graphics 759875 501 System board for use in HP 15 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 4010U processor and UMA graphics 759875 601 System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 4010U processor and UMA graphics 759876 001 System board for use in HP 15 and Compaq 15 models without Windows 8 with an Intel Core i3 4010U processor and 1 GB of discrete graphics memory 759876 501 System board for use in HP 15 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 4010U processor and 1 GB of discrete graphics memory 759876 601 System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 4010U processor and 1 GB of discrete graphics memory 759877 001 System board for use in HP 15 and Compaq 15 model
145. the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Usingthe arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions A NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet 120 Chapter11 Backup and Recovery in SUSE Linux 12 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and prov
146. then select the destination to restore the files 4 Select the Optical Disk option 5 Under Restore Point click the time and date of the backup A NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive Backing up your information 119 A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc A NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 In
147. tion indicated by the directional arrows on the keys press the num Ik key Top 13 Bottom Component Description 1 a Battery lock and unlock latch Locks and unlocks the battery in the battery bay 2 Battery bay Holds the battery 3 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 u Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 14 Chapter2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer Ur IMPORTANT Alllabels described in this section will be located in one of 2 places depending on your computer model Affixed to the bottom of the computer or located in the battery bay e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support 49 Ef NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer T e Serial XXXXXXXX AMMONITE
148. tlet and then unplugging the AC adapter from the computer 1 2 3 4 e e e e e Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 Hard drive see Hard drive on page 64 System board see System board on page 71 To remove the speakers 1 Remove the four Phillips broadhead PM2 0x2 0 screws 1 that secure the speakers to the computer 2 Liftthe speakers from the base enclosure 2 A NOTE Note the rubber gaskets 3 around each screw When installing the speakers make sure the gaskets are installed correctly Reverse this procedure to install the speakers Chapter 4 Removal and replacement procedures Heat sink assembly ET NOTE The heat sink assembly spare part kit includes replacement thermal materials Description Spare part number Heat sink for use in models with an AMD processor and UMA graphics 753895 001 Heat sink for use in models with an AMD processor and discrete graphics 762728 001 Heat sink for use in models with an Intel processor and UMA graphics 759880 001 NOTE i3 3227U processors use 767539 001 Heat sink for use in models with an Intel processor and discrete graphics 759881 001 NOTE i3 3227U processors use 767538 001 Heat sink for use in models with Intel Pentium or Celeron processors and
149. upport PS 2 profile sensor reserve for SMBus AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in discrete models AC Adapter 45 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in UMA models AC Adapter 65 W EM Smart nPFC 3 pin RC 4 5mm connector 90 degree plug design for use in India China 1 meter power cord Chapter 1 Product description Category Description HP CPQ15 HP CPQ15 HP255 HP250 AMD Intel AMD Intel 4 cell 41 Whr Li ion battery y V V V 3 cell 31 Whr Li ion battery Security Kensington Security Lock V v vV v Support Intel Anti Theft Support Intel IPT OTP support Operating Preinstalled vV v v V Sen e Windows 8 1 e Ubuntu e FreeDOS 2 0 Serviceability End user replaceable parts Vv v v v e ACadapter e Battery e Optical drive e Keyboard 6 Chapter 1 Product description 2 External component identification Component Description 1 WLAN antennas 1 or 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 1 or 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam in Windows 8 from the
150. uter models with Windows 8 Professional and equipped with an AMD E1 2100 processor and UMA graphics includes replacement thermal materials 750634 001 System board for use only with computer models without Windows 8 and equipped with an AMD A4 5000 processor and UMA graphics includes replacement thermal materials 750634 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A4 5000 processor and UMA graphics includes replacement thermal materials 750634 601 System board for use only with computer models with Windows 8 Professional and equipped with an AMD A4 5000 processor and UMA graphics includes replacement thermal materials 750635 001 Raw display panel non touch screen for use in HP 15 and Compaq 15 models 750636 001 DVD RW Double Layer SuperMulti Drive 753894 001 Fan for use in models with UMA graphics 753895 001 Heat sink assembly for use in models with an AMD processor and UMA graphics includes replacement thermal materials 754213 001 Base enclosure for use in HP 250 255 G3 models 754214 001 Top cover for use in HP 250 255 G3 models includes touchpad 755530 001 Power cord for use in Intel models in North America 3 pin black 1 83 m 755530 011 Power cord for use in Intel models in Australia 3 pin black 1 83 m 755530 021 Power cord for use in Intel models in Europe the Middle East and Africa 3 pin black 1 83 m 755530 031 Power cord for use in Intel models in the Unite
151. ux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box A NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and
152. ve Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update ET NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI 98 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operat
153. ve the webcam microphone module a Position the display assembly with the top edge toward you b Liftto disengage the adhesive that secures the webcam microphone module to the display and then remove the module enough to access the cable connection on the module 1 c Disconnect the cable 2 from the module 5 To remove the display panel a Remove the four Phillips PM2 5x3 5 screws that secure the display panel to the enclosure Component replacement procedures 51 b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 52 Chapter4 Removal and replacement procedures Optical drive Description Spare part number DVD RW Double Layer SuperMulti Drive 750636 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ad Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the
154. where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 109 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can
155. with Intel Celeron N2830 processor and UMA graphics memory for use in HP 15 Compaq 15 models with Windows 8 Professional 764261 001 System board with AMD A8 6410 processor and UMA graphics for use in touch screen models without Windows 8 764261 501 System board with AMD A8 6410 processor and UMA graphics for use in touch screen models with Windows 8 Standard 764261 601 System board with AMD A8 6410 processor and UMA graphics for use in touch screen models with Windows 8 Professional 764263 001 System board with AMD A6 6310 processor and UMA graphics for use in touch screen models without Windows 8 764263 501 System board with AMD A6 6310 processor and UMA graphics for use in touch screen models with Windows 8 Standard 764263 601 System board with AMD A6 6310 processor and UMA graphics for use in touch screen models with Windows 8 Professional 764265 001 System board with AMD A4 6210 processor and UMA graphics for use in touch screen models without Windows 8 764265 501 System board with AMD A4 6210 processor and UMA graphics for use in touch screen models with Windows 8 Standard 764265 601 System board with AMD A4 6210 processor and UMA graphics for use in touch screen models with Windows 8 Professional 764266 001 System board with AMD E2 6110 processor and UMA graphics for use in models without Windows 8 764266 501 System board with AMD E2 6110 processor and UMA graphics for use in models with Windows 8 Standard 764266 601 System board with A
156. ws 8 Professional 774716 601 e Intel Core i3 4005U processor and UMA graphics memory in models without Windows 8 774715 001 e Intel Core i3 4005U processor and UMA graphics memory in touch screen models with Windows 8 774715 501 Standard e Intel Core i3 4005U processor and UMA graphics memory in touch screen models with Windows 8 774715 601 Professional e Intel Core i3 4005U processor and 1 GB of discrete graphics memory in models without Windows 8 774714 001 e Intel Core i3 4005U processor and 1 GB of discrete graphics memory in models with Windows 8 774714 501 Standard e Intel Core i3 4005U processor and 1 GB of discrete graphics memory in models with Windows 8 774714 601 Professional e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in models without Windows 8 761539 001 e Intel Corei3 4010U processor and 1 GB of discrete graphics memory in models with Windows 8 761539 501 Standard e Intel Corei3 4010U processor and 1 GB of discrete graphics memory in models with Windows 8 761539 601 Professional e Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen models without 763752 001 Windows 8 Component replacement procedures 75 Description Spare part number Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen models with 763752 501 Windows 8 Standard Intel Core i3 4010U processor and 1 GB of discrete graphics memory in touch screen models with 763752
157. you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 109 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 112 Chapter9 Backing up restoring and recovering in Windows 8 10 Backing up restoring and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups T Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operati
158. zerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 7 5mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 128 Chapter 13 Power cord set requirements Country region Accredited agency Applicable note number 2 Theflexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 Theflexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible

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