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HP ENVY TouchSmart m6-k125dx

1. NOTE The 1 WLAN antenna white cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna black cable is connected to the WLAN module 2 auxiliary terminal 2 Remove the 2 PM 2 0x3 0 screws 2 that secure the WLAN module to the computer The WLAN module tilts up Component replacement procedures 37 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors 38 Chapter 4 Removal and replacement procedures Memory modules Description Spare part number 2 GB memory module PC3L 12800 1600 MHz 691739 005 4 GB memory module PC3L 12800 1600 MHz 691740 005 8 GB memory module PC3L 12800 1600 MHz Intel models only 693374 005 Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 30 o b oO N Disconnect the battery cable see Battery on page 32 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory modul
2. Remove the battery see Battery on page 32 Remove the fan see Fan on page 45 Remove the card reader board see Card reader board on page 44 oN O WwW FS Remove the system board see System board on page 47 Remove the heat sink 1 Remove the 4 broadhead Phillips PM2 5x2 5 screws securing the heat sink 1 to the system board A CAUTION These screws must be removed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components Chapter 4 Removal and replacement procedures 2 Remove the heat sink 2 from the system board 3 Note the locations of thermal material over the soldered on processor on the system board 1 and the bottom of the heat sink that services it 2 a T m Reverse this procedure to install the heat sink Z CAUTION These screws must be installed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components Component replacement procedures 51 Power button board 52 Description Spare part number Power button board 725451 001 Before removing the power button board follow these steps 1 p 4 5 6 7 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the comp
3. Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 b Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 74 Chapter 6 Specifications 39 6 mm 15 6 inch display specifications Metric U S Dimensions Height 16 50 cm 6 50 in Width 25 34 cm 11 60 in Diagonal 33 66 cm 15 60 in Number of colors 262 144 Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 39 6 mm 15 6 inch display specifications 75 Backup and recovery To protect your information use Windows Backup and Restore utilities to back up individual files and folders back up your entire hard drive c
4. HP ENVY m Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First edition September 2013 Document Part Number 73224 1 001 Safety warning notice Z WARNING To reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface
5. 11 If you need to remove the display panel remove the display cable from the rear of the panel 1 and if necessary remove the WLAN antenna transceiver tape from the display panel 2 3 12 Remove the 4 Phillips PM 2 0x3 0 screws 1 that secure the panel to the display enclosure and then lift the panel from the display enclosure 2 Component replacement procedures 67 13 If you need to remove the display cable noting the routing clips on the sides of the display enclosure lift the cable from the display enclosure t Reverse these procedures to reassemble the touchscreen display panel 68 Chapter 4 Removal and replacement procedures 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory E NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer an
6. from the hard drive Reverse these procedures to reassemble and install the hard drive Solid state drive Intel models only Description Spare part number Solid state drive 24 GB 727598 001 Solid state drive 128 GB 727514 001 Before removing the SSD follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the solid state drive 1 Remove the Phillips PM2 0x2 0 screw 1 that secures the solid state drive to the computer The drive tilts upwards Component replacement procedures 35 2 Remove the solid state drive from the connector 2 D o t 2 Reverse this procedure to install the SSD 36 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number WLAN module for use in both Intel and AMD models Ralink Wireless Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 4 0 690020 005 Qualcomm QCA9565 802 1 1bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 001 WLAN module for use only in Intel models Intel Centrino Wireless N 1030 Bluetooth combo w
7. turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Ga Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the card reader board see Card reader board on page 44 4 5 6 Remove the fan see Fan on page 45 7 8 Remove the system board see System board on page 47 Remove the speakers 1 Remove the Phillips PM2 5x3 5 screw 1 and the Phillips PM2 5x5 5 screw 2 that secures the right hinge to the computer Component replacement procedures 53 2 Rotate the hinge upward to gain access to the speaker 3 3 Remove the Phillips PM2 0x3 5 broadhead screw that secures the right speaker 1 4 Remove the right speaker from the computer 2 Reverse this procedure to install the right speaker 54 Chapter 4 Removal and replacement procedures Keyboard fay NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Keyboard bracket 725441 001 Backlit keyboard for use in the United States 725450 001 Backlit keyboard for use in Canada 725450 DB1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off o
8. 2 antennas 802 11 b g n 670290 005 Bluetooth 3 0 Mediatek 7630E 802 11 b g n 11 WiFi and Bluetooth 4 0 Combo Adapter 710418 005 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo 710662 001 Intel Centrino Wireless N 2230 Bluetooth combo w 2 antennas 802 11 b g n 717384 005 Bluetooth 4 0 Broadcom 4352 Bluetooth combo w 2 antennas 802 11 a b g n Bluetooth 4 0 724935 005 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Disconnect the battery cable see Battery on page 32 Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1
9. 3 Select Reset your PC and follow the on screen instructions 80 Chapter 7 Backup and recovery To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Performing a system recovery 81 82 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at
10. 75 7 Backup dand recovery ssiceccmerssrssensnscimsinsrermrenmnntaasinannd erm 76 Backing p your information ssssissiiisiensiisvesisres ainete Een E sn RESE aE EEN a 76 Performing a system recovery i siinsais iseisvesieleanrertoveds ntanyscusiiediebsunidemubedpraeVadtepeiielnetaniiawitdentelwstantendnes 77 Using the Windows recovery tools ag cisi ccnsaiscotsecvs dvensatsvaxasacssestededonatpiaaracandonusauaand 77 Using fl T recovery Tools nusus iiinn a REEE 78 Using Windows 8 operating system media purchased separately ccccceeeeeeeeeeees 79 Using Windows Refresh for quick and easy recovery ccccecccceestseeeetteeeeeeeeeeeteeeenaes 80 Remove everything and reinstall Windows ccsesseeeeeeeeeeeeeeeneeeeeeseeseeeeeeteeeetssaees 80 Using HP Software Setup cc ax ctiestem cesle nla sehen sisbbe vce ution ss ene ein alle vce Geniehuuiisene Abii cent bia 81 8 POWER cord Sel FEQUIFENMIEING vi sicccscscsscscvesscressssesssvesssvensevensecenseseesescuensaecessesssasessasesstessoues 82 Requirements for all countries sncssstossncccnmasheianianisennhdiesivenihineeameeayeancixoshluabiediaaneleeawannimaauoantabeennes 82 Requirements for specific countries and regions cccceesceeeeeeeeeeeeeeeeeeeceseeeeeeeseeeeesseeeeetsseees 83 A e E E E E O N S 85 E A T A E E I E um 86 vii viii 1 Product description Category Description Intel AMD models models Product Names HP E
11. Mediatek 7630E 802 11 b g n 11 WiFi and Bluetooth 4 0 Combo Adapter for use only in Intel models 710662 001 Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 combo for use only in Intel models Chapter 3 Illustrated parts catalog Spare part Description number 715050 001 3 cell 50 WHr 4 52AH Li ion battery 717384 005 Intel Centrino Wireless N 2230 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 4 0 for use only in Intel models 724935 005 Broadcom 4352 Bluetooth combo w 2 antennas 802 11 a b g n Bluetooth 4 0 for use only in Intel models 725437 001 WLAN antennas 725438 001 WLAN antenna for touchscreen models 725439 001 Display back cover for use in non touch models 725440 001 Display back cover for use in touchscreen models 725441 001 Keyboard bracket 725442 001 Display bezel 725443 001 Display cable for use in touchscreen models 725444001 Power connector cable 725445 001 Fan 725446 001 Heat sink for use in models with AMD processors 725447 001 Hard Drive Hardware Kit includes left and right brackets hard drive cable and screws 725448 001 Display hinges for use in touchscreen models 725449 001 Display hinges for use in touchscreen models 725450 001 Backlit keyboard for use in the United States 725450 DB1 Backlit keyboard for use in Canada 725451 001 Power button board with cable 725452 001 USB audio
12. esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update lat
13. procedures 61 13 If you need to replace the WLAN antennas and transceivers remove the antennas from routing clips on the side of the display enclosure 1 and then lift the antennas out of the display enclosure 2 The WLAN antennas and transceivers route to the bottom of the display enclosure to amp Reverse these procedures to reassemble the non touchscreen display panel 62 Chapter 4 Removal and replacement procedures Display assembly touchscreen Description Spare part number Display assembly FHD touchscreen 727459 001 Display assembly HD WLED touchscreen 727460 001 Before removing the display assembly follow these steps B oo Se SS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the fan see Fan on page 45 Remove the card reader board see Card reader board on page 44 Remove the system board see System board on page 47 Remove the display assembly _ gt Remove the 3 Phillips PM2 5x5 5 screws from the hinges 2 from the
14. such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Braduct description sessisiccsisnsicssnssiomuiincnnncnusniuiummaimuarien miarimcmistamiatmds 1 2 External component identification ccccccsssscsscsssscccescccssccccscsccsscceccseescecescesesceeeesees 6 LDU OY ensai i wer onic esta luc se Suid lvls ede he ate dose aids Sloe a 6 TOP atoa cones sets asneces oeepecceneau amauta ted tesadace onesies cuacee Soetates aes s qautauancne a a E 8 TOCHIGI Jesgaie spoaurcatayaeia ous E E tie een aan 8 Repl tS ethan edarietuase it laches Wa elution E aches Re av lic iain 9 Buttonsand SSO MCFG sna canarsinerald doeqssnacuindcanehiadaniibasdonpesxaacisduers teomauatencsameieuammiaunarns 10 Keys moinen a E OE EE I OEE E E ER 11 leftside eiiie a i i vd o eee das E eRe ESL 12 Tel EE E E S E E E siciehdnsdteameauigisnaadns can Peatenoadi annaranmaasamees 14 Bottom aissis ne e ER ARENE ETE E NEEE ETENEE NANE EOE EE ES 15 Sefvice labelin a eee ee ee en rene mee ener E A E 16 3 Ulustrated parte catalog ci cssiscsiscciasi ouaismniimiimninminmninnianiamnmnianusine 17 Computer major COMPONENTS ioniseren e a E T E E E 17 Display assembly subcomponents cccessecceeeseeeeeeseeeeeseeeceeaeeeseae
15. Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 HOMI HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 3 ae USB 3 0 charging powered port 4 USB 3 0 port Connects an optional USB device USB charging ports allow you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off Connects an optional USB 3 0 device Supports the following digital media formats 5 B Media Card Reader Chapter 2 External component identification e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card Component Description 6 Hard drive light e Blinking white The hard drive is being accessed wv e Amber HP 3D DriveGuard has temporarily parked the hard drive 7 l Power light e On The computer is on Q e Blinking The computer is in the Sleep state which is an energy saving mode The computer shuts off power to th
16. Index webcam identifying 6 webcam assembly spare parts 24 webcam light identifying 6 Windows Refresh 80 reinstall 80 remove everything and reinstall option 80 reset 80 Windows 8 operating system DVD 79 Windows key identifying 11 wireless light 9 wireless product description 2 WLAN antennas identifying 7 WLAN module removal 37 spare part numbers 3 19 23 37 workstation guidelines 28
17. NVY TouchSmart m6 Ultrabook v HP ENVY TouchSmart m Sleekbook vV HP ENVY m Sleekbook v Processors Intel Core i7 4500U 1 8 GHz turbo up to 3 0 GHz 1600 MHz 4 v MB Cache Dual 15W Intel Core i5 4200U 1 6 GHz turbo up to 2 6 GHz 1600 MHz 3 v MB Cache Dual 15W Intel Core i3 4010U 1 7 GHz 1600 MHz 3 MB L3 Dual 15W v AMD A10 5745M 2 9 GHz 2 1 GHz 4 MB L2 DDR3L 1333MH vV Quad 25W Chipset Intel Lynx Point LP PCH Integrated in MCP v AMD A76M FCH Vv Graphics Intel HD Graphics 5000 and Intel HD Graphics 4400 Supports HP v Decode DX11 and HDMI AMD Radeon HD 8610G graphics Supports DX11 HD Decoder v and HDMI and PX 7 0 Panels 39 6 mm 15 6 inch HD LED BrightView 1366x768 Slim 3 2mm v vV SVA Color Gamut 45 200 nits 39 6 mm 15 6 inch FHD WLED BrightView 1920x1080 Slim vV v 3 2mm SVA TN Color Gamut 60 300 nits 39 6 mm 15 6 inch FHD WLED BrightView 1920x1080 Slim vV v 3 2mm SVA TN Color Gamut 60 300 nits Touchscreen Supports 16 9 wide aspect ratio and 16 9 ultra wide aspect ratio v v Supports LVDS v v 2 Category Memory Description Supports up to 16 GB max system memory DDR3L 1600MHz Dual Channel Support in the following configurations e 16384 MB 8192 MB x 2 e 12288 MB 8192 MB 4096 MB e 8192 MB 8192 MB x 1 e 8192 MB 4096 MB x 2 e 6144 MB 2048 MB x 1 4096 MB x 1 e 4096 MB 4096 MB x 1 e 4096 MB 2048 MB x 2 Intel models v AMD models Su
18. ay 2 The display hinges are available using the following spare part numbers e 725448 001 Non touchscreen models e 725449 001 Touchscreen models 9 If you need to replace the webcam module disconnect the webcam cable 1 and then lift to disengage the adhesive that secures the webcam 2 to the display enclosure The webcam module is available using spare part number 725465 001 10 If you need to remove the raw display panel remove the 4 Phillips PM 2 0x3 0 screws 1 that secure the panel to the display enclosure and then rotate the panel upward 2 to gain access to the display cable connection on the back 60 Chapter 4 Removal and replacement procedures Raw display panels are available using the following spare part numbers e 725454 001 HD non touch e 725455 001 HD touchscreen e 725456 001 FHD non touch e 725457 001 FHD touchscreen es ees 11 Lift the adhesive strip atop the display panel connector on the back of the raw display panel 1 and then disconnect the display cable 2 Remove the display panel from the display enclosure 3 12 Remove the cable from routing clips on the side of the display enclosure 1 from underneath the hinge 2 and then lift the cable out of the display enclosure 3 Display panel cables are available using the following spare part numbers e 725443 001 Touchscreen displays e 725461 001 Non touch displays Component replacement
19. board with cable for use in AMD models 725453 001 Service cover 725454 001 Display panel 39 6 mm 15 6 inch Brightview HD non touch 725455 001 Display panel 39 6 mm 15 6 inch Brightview HD touchscreen 725456 001 Display panel 39 6 mm 15 6 inch Brightview FHD non ouch 725457 001 Display panel 39 6 mm 15 6 inch Brightview FHD touchscreen 725458 001 RTC battery 725459 001 Screw Kit 725460 001 Speaker Kit includes left speaker subwoofer and right speaker 725461 001 Display cable for use in non touch models 725462 001 System board with AMD A10 5745M processor for use in models with a non Windows 8 operating system Sequential part number listing 23 24 Spare part Description number 725462 501 System board with AMD A10 5745M processor for use with models with the Windows 8 Standard operating system 725464 001 Top cover for use in models with an AMD processor 725465 001 Webcam assembly 727459 001 Display assembly FHD touchscreen 727460 001 Display assembly HD touchscreen 727461 001 Display assembly FHD non touch 727462 001 Display assembly HD non touch 727464001 RJ 45 cover 727465 001 Media card reader for use only in AMD models 727514 001 Solid state drive 128 GB Intel models only 727598 001 Solid state drive 24 GB Intel models only 728132 001 Heat sink for use in models with Intel processors 728133 001 Media card reader for use
20. d then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter 2 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Using Setup Utility 69 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press 10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To ex
21. dels only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Chapter 7 Backup and recovery To create a backup using Windows Backup and Restore fy NOTE Be sure that the computer is connected to AC power before you start the backup process fey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following
22. e To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage 26 Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains eno
23. e AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Remove the battery see Battery on page 32 6 Remove the fan see Fan on page 45 7 Remove the card reader board see Card reader board on page 44 8 Remove the system board see System board on page 47 Remove the display assembly 1 Remove the 3 Phillips PM2 5x5 5 screws from the hinges 2 from the left 1 from the right hinge 1 2 Remove the Phillips PM2 5x3 5 screw from right hinge 2 3 Rotate both hinges to the open position 3 Chapter 4 Removal and replacement procedures 4 Lift the computer up to an angle 4 and then pull the display assembly away from the computer 5 5 Remove the 2 screw covers 1 and the 2 PhillipsPM 2 0x2 5 screws 2 from the bottom corners of the bezel 6 Loosen the top edge of the plastic bezel cover 3 from all four sides of the display panel 7 Loosen the left and right side edges of the plastic bezel cover 4 and then loosen the bottom edge of the plastic bezel cover 5 Remove the plastic bezel cover 6 ey NOTE There is also adhesive that secures the bottom of the bezel to the display The display bezel is available using spare part number 725442 001 Component replacement procedures 59 8 If you need to remove the display hinges remove the 5 Phillips PM2 5x3 0 screws 1 that secure each hinge to the display and then lift the hinge off the displ
24. e display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Left side 13 Right side 14 OOHO Component 1 G Audio out headphone jack Audio in microphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 port i Connects an optional USB device 3 RJ 45 network jack Connects a network cable 4 AC adapter light e White The AC adapter is connected and
25. e slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling the module away from the slot at an angle go Or o Ya o Reverse this procedure to install a memory module Component replacement procedures 39 RJ 45 module cover 40 Description Spare part number RJ 45 module cover plastics kit 727464 001 Before removing the RJ 45 module cover 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Disconnect the battery cable see Battery on page 32 Remove the RJ 45 module cover 1 Remove the power connector cable and the antenna cables from the clip built into the side of the RJ 45 module cover Remove the 2 Phillips PM2 5x5 5 screws that secure the RJ 45 module cover 1 to the computer Remove the cover 2 Chapter 4 Removal and replacement procedures Left speaker subwoofer Description Spare part number Speaker Kit includes left speaker subwoofer and right speaker 725460 001 The computer includes two separate speakers a speaker on the r
26. e that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD fa NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 79 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory fey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start scree
27. eeeeeseeeseaeeeseeeeeseetseeesaaes 21 Miscellaneous parisare ssnraasacitharstatnndacnedteusnvandacte asassaromedsinngMeaunranaguelslobeniantedeatuansncaneen memset 22 Sequential part number listing sasesiescisossebasvdnpnaeawbeteccleihnicaneaearwanibunssanin tha Wilh modadihdejebindatnuaeinedaaurbalehade 22 4 Removal and replacement procedures sssssesssecessooossseesseosssesessssessssosssssosssssssssossssesssse 25 Preliminary replacement requirements i0 lt scs0sscersesntieverteorvsarndveceasvueanteonaedoedaaeniesenetasvaasnhienscenes 25 Lel ao MSA E E E se perudeiasunsdpeindrassetauanuanenbeentas 25 Service considerations ssssseesseissessetesetsitttttsttstttrttrsstrtttrssrestersresstrsntentensen eters 25 Plastic PANS aien ans n E E E A oa near 25 Cables and connectors csissisewedesrcssvanesuitevete Mnivavanatedieiaripenseontegaueponeeanties 25 Drive handling cdlnaleiscoaoctcireccutenscedasaincialebitan ahvpebealntsttoteminaneibeeutndidarstemsssional 26 Grounding guidelines a isrcinasianaemriehinnie nae Rasen 26 Electrostatic discharge damage c lt s iiesacsssvavectasaenssegesantencquntvataadvenednitadies 26 Packaging and transporting guidelines cccesceeeeeeeeteeeeeeeees 28 Component replacement procedures ui 2s evaciwcreaniecunncriesenenreres areata ee earneneanns 30 vi Service COVED cccccsccssccscesscesccsceceescencencceecensceeceeseenceaseeceesceassesseseessesscessesssuscussees 30 Baterya son
28. efresh 80 removal replacement preliminaries 25 procedures 30 remove everything and reinstall Windows 80 reset computer 80 steps 80 restoring the hard drive 78 right TouchPad button identifying 8 RJ 45 network jack identifying 14 RJ 45 module cover removal 40 spare part number 20 24 40 RTC battery removal 33 spare part numbers 20 33 S Screw Kit spare part number 22 security cable slot identifying 12 security product description 4 serial number 16 service considerations cables 25 connectors 25 plastic parts 25 service cover removal 30 spare part numbers 30 service tag 16 20 23 Index 87 serviceability product description 5 slots Digital Media Card 12 security cable 12 solid state drive removal procedures 35 spare part number 24 solid state drive spare part numbers 19 speakers identifying 10 removal 41 53 spare part number 18 23 41 53 specifications computer 74 display 75 subwoofer identifying 15 system board removal 47 spare part numbers 18 24 47 spare parts 24 T tools required 25 top cover spare part numbers 24 TouchPad button board removal 57 TouchPad zone identifying 8 transporting guidelines 28 U USB 2 0 port identifying 14 USB 3 0 charging port identifying 12 USB 3 0 port identifying 12 USB audio board removal 42 spare part number 19 23 42 spare parts 24 42 v vents identifying 15 video product description 2 WwW warranty period 16 88
29. er e Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Broadcom 4352 Bluetooth combo w 2 antennas 802 11 a b g n Bluetooth 4 0 Supports the following WLAN formats v e Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi BT 4 0 Combo Adapter e Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External media card Push push insertion removal v v HP Multi Format Media Reader supports the following digital card vV formats e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extended Capacity SDxC Card HP Multi Format Media Reader supports the following digital card v formats e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extended Capacity SDxC Card with UHS Internal card expansion One half size mini card slot for WLAN v One full size mini card slot for Intel mSATA Cache One NGFF slot for WLAN One NGFF slot for WWAN One half size mini card slot for WLAN vV 4 Category Description Intel AMD models models Ports e 3 pin AC Smart Pin adapter plug v vV e Audio in mono microphone Audio out stereo headphone combo jack supports jack detection e HDMI version 1 4 supporting 1920 x1200 60Hz e RJ 45 Ethernet includes link and activity lights e USB 3 0 port e USB 2 0 port Keyboard pointing Full size backlit island style keyboard with numeric keypad v v devices TouchPad with multitouch ges
30. er after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 72 Chapter 5 Setup Utility BIOS and System Diagnostics 4 5 Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions 2 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The followi
31. er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the fan see Fan on page 45 Remove the card reader board see Card reader board on page 44 Remove the system board see System board on page 47 Remove the keyboard see Keyboard on page 55 Remove the TouchPad board Turn the top cover upside down with the back edge toward you Remove the 4 Phillips PM2 5x3 0 PM screws 1 that secure the TouchPad to the top cover and then remove the 2 mylar covers 2 Rotate the TouchPad board 3 upward Remove the TouchPad board and cable 4 from the top cover Reverse this procedure to install the TouchPad board and cable Component replacement procedures 57 Display assembly non touchscreen 58 Description Spare part number Display assembly FHD non touch 727461 001 Display assembly HD non fouch 727462 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging th
32. f possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer ere From the Start screen type c and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 79 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools 78 A CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not insta
33. grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operato
34. h combo w 2 antennas 802 11 b g n 670290 005 Bluetooth 3 0 e Broadcom 4352 Bluetooth combo w 2 antennas 802 11 a b g n Bluetooth 4 0 724935 005 15 Power connector cable 725444 001 16 Security bracket not spared 17 USB audio board with cable For use in Intel models 729621 001 For use in AMD models 725452 001 18 Heat sink For use in models with AMD processors 725446 001 For use in models with Intel processors 728132 001 19 Media card reader Computer major components 19 Item Component Spare part number For use only in Intel models 728133 001 For use only in AMD models 727465 001 20 Fan 725445 001 21 RJ 45 cover 727464 001 22 Battery 3 cell 5 OWHr 4 52AH Li ion 715050 001 23 RTC battery 725458001 24 Service cover 725453 001 20 Chapter 3 Illustrated parts catalog Display assembly subcomponents oe O ee os O Qo Item Component Spare part number 1 Display bezel 725442001 2 Webcam microphone module 725465 001 3 Hinge brackets For use in non touch models 725448 001 For use in touchscreen models 725449 001 4 Raw display panel 39 6 mm 15 6 inch HD WLED BrightView HD non touch 725454 001 HD touchscreen 725455 001 FHD non touch 725456001 FHD touchscreen 725457 001 5 WLAN antenna 727460 001 6 Display webcam cable For use in touchscreen models 725443 001 For use in non touch models 725461 001 7 Display enclosure D
35. he computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover 1 Position the computer face down and then remove the 4 smaller Phillips screws from the front edge of the service cover ge e a a ey so lt 30 Chapter 4 Removal and replacement procedures 2 Remove the 8 remaining larger Phillips screws from the back and the middle of the service cover ee ee fe es ee ny T l l l l l l l ee 3 Lift up the cover 1 from the unit at the rear edge and remove the service cover 2 Reverse this procedure to install the service cover Component replacement procedures 31 Battery Description Spare part number 3 cell 50 WHr 4 52 AH Li ion battery 715050 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Se
36. huts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light e On Caps lock is on which switches the keys to all capital letters e Off Caps lock is off 3 49 Mute light e Amber Computer sound is off e Off Computer sound is on 4 tc i Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Top Buttons and speakers oe Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled a
37. ics E ceeate media atliowaninensuneugb E ootetsadendten edie E 32 RTC batery i ateasn caravan benn ie ae E A E ayaa and nea nla Nanay eda wane ORS 33 Hard drive strung ele a E a EE E EET 34 Solid state drive Intel models only acinxeiceudiwmie ea euncemaemanrmmnnmues 35 WIAN mod le snoeren a E nr ona I O errr eee 37 M mery ta RN pio scagse mse iva nanea aE Er ded es den ees AAA T i 39 RJ 45 module cover anne nee ee eee et ee een CR ROE ae ene eee Sen Deere oer 40 Left speaker subwoofer sc sin caieinesysssndcascnneoassoabewee dine vatine magelabda sen nind inra uni yiebaaweoaindatsvariceeaiwinles 4 USB audio board 20 cececcccecccceececccucceccucceccucecceccccsaseccucceccaeteecuesececeeseceeecauseseraes 42 Power connector cable ic rsucerinceant cies eres ia E EA nE EEE ES 43 Card reader b ard rrisnin a a E E A aE 44 Hoa E EE E E E E A E R 45 Sysiem board sess acceso a eee E E E a s 47 a E A teen a tere eres Terror nena ae en mer ren reer naan Ta eener rt rene 50 Power button board ccsnsiasasvotdosondtaniseeioniitaxolgveateaiduesioneiaianeliachiannielnmadomnsneis 52 Righi sp dker cossiensa E E Pa Raa E E N 53 Keyboard senora a E E A E a oe ee ee One ee nt eee eae 55 TouchPad Mtl aa ssescastscxetaucrunsaninesteaia voneoatmeeahaseorntenente nina ken Keri EAEN A N RE ane ire 57 Display assembly montouehseneett ccnersivcvaeeeqeaseratdesms ver taba recadaeneernnuemmeeneemeeuente 58 Display assembly touchscreen eisscincacishianni
38. ight side and a speaker subwoofer on the left side You must remove the system board to remove the right speaker You do not have to remove the system board to remove the left speaker subwoofer You do have to remove the RJ 45 module cover to remove the left speaker subwoofer Before removing the left speaker follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Remove the battery see Battery on page 32 6 Remove the RJ 45 module cover see RJ 45 module cover on page 40 Remove the left speaker subwoofer 1 Remove the 2 Phillips PM2 5x5 5 screws that secure the left display hinge to the computer and then rotate the hinge upward 2 2 Disconnect the speaker cable from the USB audio board 1 Component replacement procedures 41 3 Remove the 2 Phillips PM2 0x2 0 broadhead screws 2 that secure the speaker subwoofer to the computer NOTE Make sure the rubber grommets are installed in the screw holes 3 when installing the speaker subwoofer 4 Remove the subwoofer 4 Reverse this procedure t
39. ing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Disconnect the battery cable see Battery on page 32 Component replacement procedures 43 6 Remove the RJ 45 module cover see RJ 45 module cover on page 40 7 Remove the USB audio board see USB audio board on page 42 Remove the power connector cable A Remove the power connector cable from its routing path 1 and then remove the power connector and cable 2 from the computer Reverse this procedure to install the power connector and cable Card reader board 44 Description Spare part number Card reader board for use only in Intel models 728133 001 Card reader board for use only in AMD models 727465 001 Before removing the card reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power fr
40. isplay assembly subcomponents 21 Item Component Spare part number For use in non touch models 725439 001 For use in touchscreen models 725440 001 Miscellaneous parts Component Spare part number AC adapter non smart 65 W AC adapter non smart for use in all countries and regions 710412 001 Power cord 3 pin black 1 83 m For use in North America 490371 001 Screw Kit 725459 001 External optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive 659940 001 Sequential part number listing 22 Spare part Description number 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 634250 005 Hard drive 750 GB 5400 rpm 2 5 in 659940 001 External optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive 670290 005 Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 for use only in Intel models 676521 005 Hard drive 1 TB 5400 rpm 2 5 in 683802 005 Hard drive 500 GB 5400 rpm 7 mm 690020 005 Ralink Wireless Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 4 0 for use in both Intel and AMD models 691739 005 2 GB memory module PC3L 12800 1600 MHz 691740 005 4 GB memory module PC3L 12800 1600 MHz 693374 005 8 GB memory module PC3L 12800 1600 MHz Intel models only 701943 001 HDMI to VGA Adapter 710412 001 AC Adapter smart 65 W non BFR PVC free 710418 005
41. it Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 70 Chapter 5 Setup Utility BIOS and System Diagnostics Restoring factory settings in Setup Utility fy NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions re Ss N To save your changes and exit press f10 and then follow
42. ivers and support for the computer 16 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components Computer major components 17 18 Item Component Spare part number 1 Display assembly 39 6 mm 15 6 in Brightview WLED Touchscreen models e FHD 727459 001 e HD 727460 001 Non touchscreen models e FHD 727461 001 e HD 727462 001 2 Top cover For use in models with an AMD processor 725464 001 For use in models with an Intel processor 734438 001 3 TouchPad assembly includes cable not spared 4 Keyboard backlit For use in the United States 725450 001 For use in Canada 725450 DB1 5 Keyboard bracket 725441 001 6 Power button board 725451 001 Speaker Kit includes 725460 001 7 Left speaker 8 Right speaker and subwoofer 9 System board For use in models with AMD processors e AMD A10 5745M processor for use in models with non Windows 8 operating systems 725462 001 e AMD A10 5745M processor for use in models with the Windows 8 Standard operating 725462 501 system For use in models with Intel processors e Intel Core i5 4200U processor for use in models with non Windows 8 operating systems 732775 001 e Intel Core i5 4200U processor with the Windows 8 Standard operating system 732775 501 e Intel Core i5 4200U processor with the Windows 8 Professional operating system 732775 601 e Intel Core i5 4200U process
43. least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO l France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and regions 83 84 Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 co
44. left 1 from the right hinge 1 Remove the Phillips PM2 5x3 5 screw from right hinge 2 Rotate both hinges to the open position 3 Component replacement procedures 63 4 Lift the computer up to an angle 4 and then pull the display assembly away from the computer 5 5 To separate the display enclosure remove the 2 screw covers 1 and 2 silver Phillips PM 2 5x3 0 screws 2 from the bottom of the display panel assembly 6 Lift the bottom of the display panel assembly upward to disengage it from the display enclosure 3 and then lift the display panel assembly up and away from the enclosure 4 64 Chapter 4 Removal and replacement procedures 7 If you need to replace the webcam module from the display enclosure lift the webcam up to disengage the adhesive tape that secures the webcam to the enclosure 1 and then disconnect the webcam cable 2 If you need to remove the display hinges from each hinge remove the 3 Phillips PM 2 0x2 5 screws from the side of the hinge 1 and the 5 Phillips PM 2 5x2 5 broadhead screws from the bottom of the hinge 2 Remove the hinges from the display panel assembly 3 Component replacement procedures 65 10 If you need to remove the WLAN antennas transceivers lift the tape that secures the transceivers to the display panel 1 2 and then lift the antennas transceivers from the display panel assembly 66 Chapter 4 Removal and replacement procedures
45. lled at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 79 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Chapter 7 Backup and recovery 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any softwar
46. moval and replacement procedures 3 Lift the system board up at an angle 2 and then remove the system board 3 Reverse this procedure to install the system board Component replacement procedures 49 Heat sink 50 Description Spare part number Heat sink for use in models with AMD processors 725446 001 Heat sink for use in models with Intel processors 728132 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the lett side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30
47. mute 9 power 9 13 wireless 9 M mass storage device precautions 26 removal 34 spare part numbers 34 Media Card Reader identifying 12 memory module product description 2 removal procedures 39 spare part numbers 18 22 39 microphone product description 2 microphone jack identifying 14 model description 16 model name 1 mute light identifying 9 N network jack identifying 14 num lock key identifying 11 0 operating system product description 5 optical drive precautions 26 P packaging guidelines 28 plastic parts service considerations 25 pointing device product description 4 ports HDMI 12 product description 4 USB 2 0 14 USB 3 0 12 USB 3 0 charging 12 power button board removal 52 spare parts 18 23 52 power button identifying 10 power connector cable removal 43 spare part number 43 power connector identifying 14 power cord set requirements 82 spare part numbers 22 power light identifying 9 13 power requirements product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal card expansion 3 keyboard 4 memory module 2 microphone 2 operating system 5 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 video 2 wireless 2 product name 1 product number 16 R recovery 80 recovery partition 78 recycle computer 80 r
48. n select the HP Support Assistant app NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows ip IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f1 1 while the computer boots sors Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu
49. nd initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE To set up a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide see the User guide Display 8 Top TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Component 1 Power light Description On The computer is on e Blinking The computer is in the Sleep state which is an energy saving mode The computer s
50. nductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac
51. ng diagnostic tests are available in System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions 6 NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 73 6 Specifications Computer specifications Metric U S
52. nstalling the RTC battery make sure the sign faces up Component replacement procedures 33 Hard drive 34 Description Spare part number 1 TB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 7 mm 683802 005 Hard Drive Hardware Kit includes left and right brackets hard drive cable and screws 725447 001 Before removing the hard drive follow these steps 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Disconnect the battery cable see Battery on page 32 Remove the hard drive 1 2 3 4 Remove the 4 Phillips PM2 5x3 5 screws 1 that secure the hard drive to the computer Lift the hard drive enough to gain access to the hard drive connector cable 2 Disconnect the hard drive connector 3 from the hard drive lt m m a a a a Remove the hard drive from the computer Chapter 4 Removal and replacement procedures Remove the hard drive bracket 1 2 Remove the 4 PM2 0x3 0 screws 1 on the hard drive bracket Remove the hard drive brackets 2
53. o install the left soeaker subwoofer USB audio board Description Spare part number USB audio board for use in AMD models includes cable 725452 001 USB audio board for use in Intel models includes cable 729621 001 Before removing the USB audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Disconnect the battery cable see Battery on page 32 6 Remove the RJ 45 module cover see RJ 45 module cover on page 40 42 Chapter 4 Removal and replacement procedures Remove the USB audio board 1 2 3 4 5 Disconnect USB audio connector cable 1 from the system board Remove the cable from the adhesive that secures it to the keyboard frame 2 Disconnect the USB audio cable 3 Disconnect the subwoofer speaker cable 4 Pull up on the USB audio board 5 and pull it away from the computer side to remove it 6 Reverse this procedure to install the USB audio board Power connector cable Description Spare part number Power connector cable includes bracket 725444 001 Before remov
54. ols to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Preliminary replacement requirements 25 Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with car
55. om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Remove the battery see Battery on page 32 Remove the card reader board 1 Remove the 2 Phillips PM2 0x2 0 screws that secure the card reader board to the system board 1 2 Remove the Phillips PM2 5x3 5 screw that secures the card reader board to the computer 2 Chapter 4 Removal and replacement procedures Fan 3 Lift up on the board to disconnect the connector on the bottom of the board from the system board and then remove the card reader board from the computer 3 Reverse this procedure to install the card reader board Description Spare part number Fan 725445 001 Before removing the fan 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 30 5 Remove the battery see Battery on page 32 Remove the fan 1 Disconnect the fan cable 1 Component replacement procedures 45 2 Remove the 2 Phillips PM2 0x3 0 screws sec
56. only in Intel models 729621 001 USB audio board with cable for use in Intel models 732775 001 System board for use with computer models equipped with Intel i5 4200U processor and a non Windows 8 operating system 732775 501 System board for use with computer models equipped with Intel i5 4200U processor and the Windows 8 Standard operating system 732775 601 System board for use with computer models equipped with Intel i5 4200U processor and the Windows 8 Professional operating system 733476 001 Qualcomm QCA9565 802 1 1bgn 1x1 Wi Fi BT4 0 Combo Adapter for use in both Intel and AMD models 734438 001 Top cover for use in models with an Intel processor 745043 001 System board for use only with computer models equipped with Intel Core i5 4200U processor and a non Windows 8 operating system with upgraded CPU core power controller version 745043 501 System board for use only with computer models equipped with Intel Core i5 4200U processor with the Windows 8 Standard operating system with upgraded CPU core power controller version Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures CAUTION This computer does not have user replaceable parts Only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following to
57. or for use in models with non Windows 8 operating systems 745043 001 with upgraded CPU core power controller version e Intel Core i5 4200U processor with the Windows 8 Professional operating system with 745043 501 upgraded CPU core power controller version 10 Memory module Chapter 3 Illustrated parts catalog Item Component Spare part number 2 GB memory module PC3L 12800 1600 MHz 691739 005 4 GB memory module PC3L 12800 1600 MHz 691740 005 8 GB memory module PC3L 12800 1600 MHz Intel models only 693374 005 11 Hard drive 750 GB 5400 RPM 2 5 in 634250 005 1 TB 5400 RPM 2 5 in 676521 005 500 GB 5400 RPM 7 mm 683802 005 12 Hard drive cable 725447 001 Included in Hard Drive Hardware Kit left and right brackets hard drive cable and screws 13 Solid state drive Intel models only 24 GB SSD 727598 001 128 GB SSD 727514 001 14 WLAN module For use in Intel and AMD models e Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi BT 4 0 Combo Adapter 690020 005 e Qualcomm QCAI565 802 1 1bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 001 For use only in Intel models e Intel Dual Band Wireless AC 3160 802 11 a b g n ac 1x1 WiFi with Bluetooth 4 0 710662 001 combo e Intel Centrino Wireless N 2230 802 1 1bgn 2x2 WiFi BT 4 0 Combo Adapter 717384 005 e Mediatek MT7630E 802 1 1bgn 1x1 Wi Fi BT4 0 Combo Adapter 710418 005 e Intel Centrino Wireless N 1030 Bluetoot
58. pports up to 8 GB max system memory DDR3L 1333MHz at 1 35V Dual Channel Support DDR3L 1600 downgrade to DDR3L 1333 in the following configurations e 8192 MB 4096 MB x 2 e 6144 MB 2048 MB x 1 4096 MB x 1 e 4096 MB 4096 MB x 1 Drives Supports single 7 9 5mm SATA 2 5 HDD with Accelerometer HDD protection support e 500 GB 5400 rpm 7 mm e 750 GB 5400 rpm 9 5 mm e 1 TB 5400 rpm 9 5 mm Supports mSATA SSD configurations with Intel Smart Response Technology SRT support e 24 GB mSATA SSD e 32 GB mSATA SSD e 128 GB mSATA SSD Audio and video Dual array digital microphones Subwoofer Beats audio dual speakers HD audio Voice support recognition HP TrueVision high definition webcam fixed no tilt 1280x720 by 30 frames per second SS Sy SOS Ethernet Wireless Integrated 10 100 1000 GB network interface card NIC Integrated WLAN options by way of wireless module lt lt Supports Intel Smart Connect Technology Chapter 1 Product description Category Description Intel AMD models models Supports Intel Wireless Display WiDi WiFi Direct support vV v 2 WLAN antennas built into display assembly v v Supports the following WLAN formats vV e Intel Wireless N 7260BN 802 11 bgn 2x2 WiFi BT 4 0 combo Adapter e Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi BT 4 0 Combo Adapter e Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapt
59. r 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 27 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 28 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly
60. r and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 29 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 114 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service cover Description Spare part number Service cover 725453 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn t
61. r in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the card reader board see Card reader board on page 44 4 5 6 Remove the fan see Fan on page 45 7 8 Remove the system board see System board on page 47 Remove the keyboard 1 Remove the 13 Phillips PM2 5x3 5 screws that secure the keyboard bracket to the computer Lg Component replacement procedures 55 2 Lift up 1 to top of the bracket and then remove the keyboard assembly 2 from the computer 3 Remove the 2 silver Phillips PM2 0x3 0 screws 1 that secure the keyboard to the bracket and then remove the keyboard from the bracket 2 Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures TouchPad module Before removing the TouchPad button board follow these steps 1 i oP o o YS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the pow
62. reate system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options fey NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information 76 Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select mo
63. rvice cover on page 30 Remove the battery 1 Turn the computer right side up with the front toward you 2 Disconnect the battery cable 1 from the system board 3 Remove the 4 Phillips PM2 5x3 5 screws 2 that secure the battery to the top cover 4 Remove the battery from the computer 3 Ec cm Y w 9 Reverse this procedure to install the battery 32 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 725458 001 Before removing the RTC battery follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Disconnect the battery cable see Battery on page 32 Remove the RTC battery 1 2 Disconnect the RTC battery cable from the system board 1 NOTE Use a thin non conductive tool to remove the RTC battery from the socket on the system board Remove the RTC battery 2 The RTC battery is attached to the system board by double sided adhesive Reverse this procedure to install the RTC battery on computer models When i
64. s 74 connector power 14 connectors service considerations 25 D display specifications 75 display assembly removal 58 63 spare part numbers 58 63 spare parts 24 display panel product description 1 drives preventing damage 26 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 26 18 24 E electrostatic discharge 26 equipment guidelines 29 esc key identifying 11 Ethernet product description 2 external media cards product description 3 F fll recovery 78 fan spare parts 45 fn key identifying 11 G graphics product description 1 grounding guidelines 26 guidelines equipment 29 grounding 26 packaging 28 transporting 28 workstation 28 H hard drive precautions 26 product description 2 removal 34 spare part numbers 34 hard drive light 13 hard drive recovery 78 HDMI port identifying 12 headphone jack identifying 14 heat sink removal 50 spare part number 24 50 19 22 19 23 l integrated numeric keypad identifying 11 internal card expansion product description 3 internal display switch identifying 7 internal microphones identifying 6 J jacks audio in microphone 14 audio out headphone 14 network 14 RJ 45 network 14 K keyboard product description 4 removal 55 spare part numbers 18 55 keypad 11 keys action 11 esc 1 fn 11 num lock 11 Windows logo 11 L left TouchPad button identifying 8 lights AC adapter 14 caps lock 9 hard drive 13
65. sdonedusimrnnneddrubokneapaduaiduanetiiesPannncdovebeammanedies 63 5 Setup Utility BIOS and System Diagnostics cccsscccsscsssccsssccsesccececcscccesceeseceeesceees 69 Using Setup Utili sssini nosiniai iisi iei a ea aca E 69 Starting Set p MUN Y ae sornaisii e ae ere eE A E E EE EE ELEN EETU ES iS 69 Changing the language of Setup Utility cc cccecceessecceeneeeecsneeeceseeeecsseeeseseeeeneaeees 69 Navigating and selecting in Setup Utility cccccccescceceseseeeeeeeeceeeseeeeeeeeeeeeteeeeeaes 70 Displaying system information ers nanie vacua recpeacts sansvdenseavenensanravecantsvenctesaaucviaanssvacueanvs 70 Restoring factory settings in Setup Utility ccceeccecccceeecccenceeeeeeeeeeseeeeesneeeeenteeeetsaes 71 Exiting SS HS Utili saiisine nanaii aE REE NEE RE hal 71 Updating the BIOS utsite esate etna pie tasieesipetena eir a E EA E E EE TEER E 71 Determining the BIOS version ccccssecceesesseeeeeseeseeeesseeeeecsetseeeesnenseeeeess 71 Downloading a BIOS update snnosnnnoneeeeenneeseoeeesreerseetssrotereresrsreresrerrrsreee 72 Using System Diagnostics sssi essri ienis anainn roie teera Traadi Eni EEEE EEEE 73 Speahlahoni enonsa 74 Computer specifications iissancnasncrscak potseatesiinetaatiranntantebticsaatansataentie lation ddosucina taudtuaoabenlestauaaatagurnp cise 74 39 6 mm 15 6 inch display specifications 5 niccucdscwsnncnaquss duinedins heanaedantadddannduadguinuarhemconoseenodaxedgs
66. t the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see the User guide 2 Speakers 2 Produce sound 10 Chapter 2 External component identification Keys Component Description 1 esc key Reveals system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key or the esc key 3 ai Windows key Returns you to the Start screen from an open app or the CT Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Top 11 Left side 12 Component 1 A Security cable slot
67. the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC battery power Power connector 5 a Chapter 2 External component identification Connects an AC adapter Bottom Component 1 2 HP Triple Bass Reflex Subwoofer Vents 2 Description Provides superior bass sound Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label which is found on the bottom of the computer OF SN xxxXXXKX Warranty lylyOy UNCC TATE wwne com PN XKAXXXXKX EXA Model XXX XXRX 70O Item Component Description 1 Serial number s n This is an alphanumeric identifier that is unique to each product 2 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 3 Warranty period This number describes the duration of the warranty period for the computer 4 Model description select models only This is the alphanumeric identifier used to locate documents dr
68. the on screen instructions or Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed Using Setup Utility 71 BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn
69. tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e fll recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory fy NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps Performing a system recovery 77 A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 I
70. tures and image sensors v v Support Windows 8 Modern TouchPad Gestures vV v Taps enabled as default v vV Power requirements Supports the following HP AC adapters v v e 65W 4 5mm connector Smart Pin e 65W 4 5mm connector SmartPin EM e 65W 4 5mm connector SmartPin MSG Supports the following batteries v vV e 3 Cell battery 50Whr 4 56AH Polymer Security Kensington Security Lock v Intel AT p Ready support IPT support Kensington Security Lock v Chopter 1 HP SimplePass OTP support Product description Category Description Intel AMD models models Operating system Preinstalled vV vV e Windows 8 1 64 bit e Windows 8 64 bit e Windows 8 Standard e Windows 8 Professional Serviceability End user replaceable parts vV v e Memory e Hard drive e AC adapter e Battery e MiniCard components 2 External component identification Display Component Description 1 Internal microphones 2 Record sound 2 Webcam light e On The webcam is in use e Off The webcam is not in use 3 HP TrueVision HD Webcam Records video captures still photographs and provides access fo video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 6 Chapter 2 External component identification Component Description 4 Internal display switch Turns off the display a
71. ugh power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Chapter 4 Removal and replacement procedures A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worke
72. uring the fan to the computer 2 and then lift the fan upwards 3 46 Chapter 4 Removal and replacement procedures System board Ey NOTE The system board spare part kit includes replacement thermal material Description Spare part number System board with AMD A10 5745M processor for use with computer models equipped 725462 001 with graphics subsystem with UMA memory System board with AMD A10 5745M processor for use with computer models equipped 725462 501 with graphics subsystem with UMA memory and the Windows 8 Standard operating system System board with Intel i5 4200U processor and graphics subsystem with UMA memory 732775 001 System board with Intel i5 4200U processor graphics subsystem with UMA memory and 732775 501 the Windows 8 Standard operating system System board with Intel i5 4200U processor graphics subsystem with UMA memory and 732775 601 the Windows 8 Professional operating system System board with Intel i5 4200U processor and graphics subsystem with UMA memory 745043 001 with upgraded CPU core power controller version System board with Intel i5 4200U processor graphics subsystem with UMA memory and 745043 501 the Windows 8 Standard operating with upgraded CPU core power controller version Before removing the system board follow these steps 1 a 4 5 6 7 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the comp
73. uter Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the fan see Fan on page 45 Remove the card reader board see Card reader board on page 44 Remove the system board see System board on page 47 Remove the power button board and cable We 2 Remove the Phillips PM2 0x2 0 broadhead screw 1 and the Phillips PM2 5x3 5 screw 2 that secures the right hinge to the computer Remove the power button board 3 from the computer fy NOTE The power button board cable is soldered onto the board Chapter 4 Removal and replacement procedures Reverse this procedure to install the power button board Right speaker Description Spare part number Speaker Kit includes left speaker subwoofer and right speaker 725460 001 The computer includes two separate speakers a speaker on the right side and a speaker subwoofer on the left side You must remove the system board to remove the right speaker You do not have to remove the system board to remove the left speaker subwoofer You do have to remove the RJ 45 module cover to remove the left speaker subwoofer Before removing the front speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation
74. uter on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service cover see Service cover on page 30 Remove the battery see Battery on page 32 Remove the hard drive see Hard drive on page 34 Remove the card reader board see Card reader board on page 44 Remove the fan see Fan on page 45 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board RTC battery see RTC battery on page 33 Memory modules see Memory modules on page 39 Solid state drive see Solid state drive Intel models only on page 35 Component replacement procedures 47 e Heat sink see Heat sink on page 50 e WLAN module see WLAN module Remove the system board 1 Remove the following cables Right speaker cable 1 Power button board cable 2 Display panel cable 3 Keyboard connector cable 4 TouchPad cable 5 Keyboard backlight cable 6 Hard drive cable 7 USB audio board connector cable 8 Power connector cable 9 USB audio board cable 10 RTC battery cable 11 Left speaker and subwoofer cable 12 2 Remove the 4 Phillips PM2 5x3 5 screws 1 48 Chapter 4 Re
75. with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 Index A AC adapter light identifying 14 AC adapter spare part numbers action keys identifying 11 audio product description 2 audio in microphone jack 14 audio out headphone jack 14 B backup and restore 77 battery removal 32 spare part numbers 20 23 32 BIOS determining version 71 downloading an update 72 Blu ray ROM DVDR RW Super Multi Double Layer Drive precautions 26 buttons left TouchPad 8 power 10 right TouchPad 8 Cc cables service considerations 25 caps lock light identifying 9 card reader board removal 44 spare partnumber 19 24 44 chipset product description 1 components bottom 15 display 6 leftside 12 86 Index right side 14 top 8 computer major components 17 computer part number 16 computer reset 80 computer specification

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