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Drobo 5N

1. Unplug Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini from the wall outlet before cleaning Do not use liquid or aerosol cleaners use a damp cloth If Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs or B1200icomes in contact with any liquid unplug the power adaptor and let Drobo dry thoroughly before plugging back in Power Source Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini should be operated only from the type of power source indicated on the marking label or in this User Guide If you are not sure of the type of power supplied to your home or business consult your local power company Overloaded Power Outlets Do not overload wall outlets and extension cords this can result in risk of fire or electric shock Electric Shock To reduce the risk of electric shock do not disassemble Drobo DroboPro DroboElite DroboFS ProFS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini Doing so will void the warranty Take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltage or other risks Incorrect reassembly can cause electric shock when Drobo is used Moving Avoid moving Drobo DroboPro DroboElite DroboFS ProFS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini while it is plugged in to avoid shock and vibrati
2. dropo Drobo 5N Getting Started Guide Table of Contents a A ee mre eee Pare ee See a een nen 3 Proguct Fealltes ald lances aida riada 3 Gnecxind Bo GOMEN Serna 4 Gnecxind System Requirements ci ii la eae le a ee 4 Operating ys te ms o UU dae 5 Connectivity Interfaces Supported for the Drobo 5N oooccoconccnncccccnccnnccononccnnonononnnonononannnnnnnnnnnrnnnnnnnnaness 5 Checking the Hardware You Need ococccccoonccnccccconconccccconconncnnonnconnnnnnnnconnnrnnnncnnnnrnnnnrnnnnnnnnnnnnnnrnannnnnnnnnnanens 5 Cal A Re ee 5 Determining Drive Space Requirements ooccccccocnccoconconcconcnnnnnanoncononnnnononcnnonnnnnnnnnonnnnononnnnennnrnnennananess 7 Using a Router or Switch with the Drobo BN ooooccccccccccccnncccconccnncnnnoncnnnonononnnnnonnnanennnonnnancnnnnnnnanennnnnnnns 7 Using Power Protection aaa telat ca est fat la ld 8 Setting Wb YOU DEO DOCS seccatid ane e as 9 Installing Drobo Dashboard eke a do en oe ee 9 stal MSATA SO DU do 14 as a DS SN Noa 15 Connecting the Cables and Turning on Your Drobo DN oooncccccnnnnccccnncccnnnnnnnncnnnnconnnnnnnccnnnncnnnnnnaneninnncnnns 16 Setting the Administrator Username and PaSSWOVMKC ccccceeceseseeeeeceeeeseeeeesaeeseeeessaaeeeeesesaaeeseeessaaees 17 Where to GO NEX unesene a 19 Usma Best Prates asna O 19 Keeping Your sonware UP 10 Date sisi A 19 Checking for Software Updates Automatically oooonccncccoccncnnncocnnnnnnncnonanennnnnnonncnnnnononnno
3. B800i B800fs B1200i Drobo 5D Drobo SN and Drobo Mini ventilation slots except drives compliant with the User Guide as they may touch dangerous voltage points or short the parts resulting in the risk of fire or electric shock Never spill liquid of any kind onto Drobo 11 TO PREVENT ELECTRIC SHOCK MATCH WIDE BLADE OF ELECTRICAL PLUG TO WIDE SLOT AND INSERT FULLY 12 DROBO DROBOPRO DROBOELITE PRO FS B800i B800fs B1200i Drobo 5D Drobo 5N AND Drobo Mini CONTAIN A LITHIUM BATTERY WHICH CAN EXPLODE IF MISHANDLED BATTERY IS NOT FIELD OR USER SERVICEABLE Please dispose of battery in a manner consistent with local jurisdictions 13 DRIVES INDROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs AND B1200i WILL RETAIN HEAT AFTER USE PLEASE USE CAUTION WHEN REMOVING DRIVES FROM DROBO DROBOPRO DROBOELITE DroboFS ProFS B800i B800fs B1200i Drobo 5D Drobo 5N OR Drobo Mini TO SAFELY REMOVE DRIVES PRESS THE DRIVE LATCH TO RELEASE THE DRIVE AND ALLOW THE DRIVE TO COOL IN THE DATA BAY FOR 10 MINUTES BEFORE COMPLETELY REMOVING THE DRIVE FROM DROBO DROBOPRO DROBOELITE DroboFs ProFS B800i B800fs OR B1200i FAILURE TO FOLLOW THIS PROCEDURE MAY RESULT IN INJURY FROM HOT DRIVES 14 Damage Requiring Service Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini should be serviced by an employee of Drobo Inc or a Drobo Inc Authorized Reseller qualified service personnel
4. Delete key and re enter the password you just typed 6 Click the OK button You are returned to the Status page and now logged in to this Drobo device Note If you would like to use Drobo s Dual Disk Redundancy feature you will need to enable it Drobo 5N Getting Started Guide 18 Where to Go Next After you ve set up your Drobo device you re ready to store and back up data onto it Next steps include the following Click on a topic to learn more e Implementing best practices to maximize the safety of your data e Ensuring optimal performance by keeping your software Drobo Dashboard and your Drobo device s firmware up to date e Knowing how to safely shut down your Drobo device e Using the Online User Guide and context sensitive help to learn more about how to manage and use your Drobo device e Using our knowledge base to answer almost any additional question e Registering your Drobo 5N e Getting the support you may need Using Best Practices Although your Drobo device provides redundancy and automatically protects your data against a drive failure it should only be one part of an overall digital asset management strategy To better safeguard your valuable data we strongly encourage you to review our guide on best practices which can be found at http www drobo com solutions index php Our guide offers strategies to protect data beyond drive failures Following best practices will help maximize the safety of yo
5. and should be serviced when THE POWER SUPPLY CORD OR PLUG IS DAMAGED OR FRAYED B LIQUID HAS SPILLED INTO DROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs B1200i Drobo 5D Drobo 5N OR Drobo Mini C DROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs B1200i Drobo SD Drobo 5N OR Drobo Mini HAS BEEN EXPOSED TO RAIN OR WATER D DROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs B1200i Drobo 5D Drobo 5N OR Drobo Mini DOES NOT OPERATE NORMALLY WHEN YOU FOLLOW THE OPERATING INSTRUCTIONS E DROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs B1200i Drobo 5D Drobo 5N OR Drobo Mini HAS BEEN DROPPED OR THE CHASSIS DAMAGED F DROBO DROBOPRO DROBOELITE DROBO FS PRO FS B800i B800fs B1200i Drobo 5D Drobo SN OR Drobo Mini EXHIBITS A DISTINCT CHANGE IN PERFORMANCE 15 Use only the supplied USB 2 0 USB3 0 FireWire 800 Ethernet and power cables when operating Drobo DroboPro DroboElite Drobo FS ProFS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini Servicing The user should not attempt to service Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo SN or Drobo Mini beyond that described as user service items in the FAQ section of this manual the Troubleshooting sections of the Help Files or the support Knowledge Base All other servicing should be referred to qualified service personnel Drobo 5N Getting Started Guide 31 Cleaning
6. 33A amp 100W Max Drobo Power Consumption 5A O 12V 60W Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 5 9 wide x 7 3 tall x 10 3 long 150 3mm wide x 185 4mm tall x 262 3mm long Weight 8 lbs without power supply Storage Accepts up to five 3 5 SATA compliant internal desktop hard drives Interface Ethernet Drobo Dashboard Application recommended Microsoft Windows 7 SP1 Microsoft Windows 8 Apple Macintosh OS X 10 7 x Apple Macintosh OS X 10 8 x File system support EXT3 Drobo Mini Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12VDC 4 16A amp 50W Max Drobo Power Consumption 1 5A O 12V 18W Operating Temperature 10 C 35 C 50 95 F Non operating storage 1060 14 140 Operating Humidity 5 80 Dimensions 7 25 wide x 2 tall x 7 long 184mm wide x 50 8mm tall x 178mm long Weight 2 2 lbs without power supply Storage Accepts up to four 2 5 SATA compliant internal laptop drives Interfaces USB 3 0 Thunderbolt Drobo Dashboard Application recommended Microsoft Windows 7 SP1 Microsoft Windows 8 Apple Macintosh OS X 10 7 x Apple Macintosh OS X 10 8 x File system support NTFS HFS FAT32 and EXT3 FCC Compliance amp Advisory Statement This equipment has been tested and found to co
7. Enable automatic check for updates Drobo Dashboard Onscreen Alerts Y _ Drobo Dashboard Email Alerts 4 Show visual alerts _ Send email alerts On all useful information O When a situation is important On critical situations only Other Settings Enable System Tray Application O Enable anonymous usage reports Use the Preferences section to configure how Drobo Dashboard sends you alerts and performs product updates for your Drobos 3 Ensure that the Enable automatic check for updates check box is selected and then click the OK button You can also deselect the Enable automatic check for updates check box though we recommend that you keep it selected 4 When one or more software updates are available a message opens asking if you would like to install the update s If so click the Yes button and follow the prompts to install them Drobo 5N Getting Started Guide 20 Checking for Software Updates Now The following steps ensure that Drobo Dashboard and your Drobo device s firmware are up to date 1 In Drobo Dashboard select the appropriate Drobo device on the All Drobos page 2 Click the Tools option on the Navigation menu to open the Tools page 3 Inthe Software Updates area of the Tools page click the Check for Updates option Note If needed ensure that you are logged in to this Drobo device Software Updates
8. For a quick overview of features of the Drobo 5N refer to the following images Drive Bay Drive Bay Indicator Drive Lock Power Capacity Gauge Activity Indicator Figure 1 Front of the Drobo 5N with the bezel faceplate removed Drobo 5N Getting Started Guide Power Toggle Button Ethernet Power Figure 2 Back of the Drobo 5N Checking Box Contents Check your product s box to ensure it contains all the components listed below Drobo SN 6 Ethernet cable 6 power cord with power supply Quick Start Guide printed Safety and Warranty Guide Checking System Requirements Check to ensure your operating system and cable interface are supported with the Drobo 5N This section covers the following topics P Operating Systems Supported P Connectivity Interfaces Supported for the Drobo 5N Drobo 5N Getting Started Guide Operating Systems Supported Operating Systems supported for the Drobo 5N include e OS X 10 7 x Lion e OS X 10 8 x Mountain Lion e Windows 7 Service Pack 1 or later 32 bit and 64 bit e Windows 8 32 bit and 64 bit Notes For best performance and interoperability ensure you are running the latest service packs for the appropriate Windows operating systems For the most current list of supported operating systems check the specifications for your products online at www drobo com products index php Connectivity Interfaces Supported for the Drobo 5N Your Drobo 5N conn
9. and check for DHCP support only if you experience a problem For optimal performance it s best if your router or switch supports gigabit Ethernet connections 1000 Mbit s Your Drobo 5N however will auto negotiate the highest connection speed available to your router or switch Drobo 5N Getting Started Guide 7 Using Power Protection We recommend using the following power protection with your Drobo device An uninterruptible power supply UPS which protects against sudden losses in power A power surge protector to protect against power surges Drobo 5N Getting Started Guide Setting Up Your Drobo 5N Once you have unpacked your Drobo 5N from its box and ensured you meet all system and hardware requiremenis it is time to set up your Drobo device for use This can be done in just four easy steps 1 Install Drobo Dashboard 2 Install an mSATA SSD optional 2 Insert the drives 3 Connect the cables and turn_on the power 4 Setthe administrator username and password Installing Drobo Dashboard Drobo Dashboard is the software companion to your Drobo 5N enabling you to easily set up and manage your Drobo device Immediately following installation you can choose to set Drobo Dashboard to automatically install version updates which we highly recommend Drobo software and firmware updates can also be installed from www drobo com support updates Note You need to have administrator rights on the computer on which
10. caused by operating the Product outside the permitted or intended uses described by Drobo d to damage caused by service including upgrades and expansions performed by a party other than an authorized representative of Drobo or a Drobo Authorized Reseller e to a Product or Product part that has been modified to significantly alter functionality or capability without the written permission of Drobo f to consumable parts such as batteries unless damage has occurred due to a defect in materials or workmanship or h if any Drobo serial number has been removed or defaced Drobo 5N Getting Started Guide 37 TO THE EXTENT PERMITTED BY LAW THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES REMEDIES AND CONDITIONS WHETHER ORAL OR WRITTEN STATUTORY EXPRESS OR IMPLIED AND DROBO SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WITHOUT LIMITATION WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS IF DROBO CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS THEN TO THE EXTENT PERMITTED BY LAW ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR REPLACEMENT OR REFUND SERVICE AS DETERMINED BY DROBO IN ITS SOLE DISCRETION No Drobo reseller agent or employee is authorized to make any modification ext
11. for the costs incurred related to Drobo 5N Getting Started Guide 42 returning the Product to Drobo pursuant to the Product return instructions Drobo is responsible for the costs incurred related to shipping the Product back to You In the event the Product is to be repaired or replaced upon receipt of the Product for which You were issued an RMA in accordance with the Product return instructions Drobo shall ship to you a replacement Product by standard ground shipping In the event the Product is to be repaired or replaced if You choose to provide Your credit card information to Drobo at the time You are issued an RMA Drobo will Advance Ship to You a replacement Product and You agree to prompily return Your Product at issue within seven 7 days of issuance of the RMA number In the event Drobo does not receive the Product for which You were issued an RMA within such seven 7 days Your credit card will be charged the manufacturer s suggested retail price of the replacement Product Advance Ship means if Your credit card information is received i before 1 pm local time ship the same day or ii after 1 pm local time ship the next business day for express delivery Technical Support During the Warranty Period You as part of this limited warranty coverage are entitled to access Drobo s online help resources to address any question about the Product Online Help Resources For a period of ninety days from retail purchase by You we
12. performance other two options A abt a amp fact ac with SS Disadvantage very fast but not as fast as using all SSDs Important Notes If an incompatible SSD is inserted into the Drobo device the drive light will blink red indicating the need to replace that drive Please refer to our web page on compatible drive options for more information The mSATA SSD is not part of the disk pack of your Drobo 5N allowing you to leave it installed even if you transfer drives from the drive bays to another Drobo device for example When Data Aware Tiering is enabled an icon displays in Drobo Dashboard the software companion to your Drobo device The Drobo 5N is not compatible with IDE Integrated Drive Electronics SCSI Small Computer System Interface PATA Parallel Advanced Technology Attachment or SAS Serial Attached SCSI drives Warning Any pre existing data on the drives will be erased when inserted into the Drobo 5N Drobo 5N Getting Started Guide 6 Determining Drive Space Requirements In order to protect your data from hard drive failure your Drobo 5N requires more space than what you will use for your data sometimes as much as double or more the amount of space The best way to determine how much usable protected storage space you will have available for your data based on the number and capacity of your drives is to use our Capacity Calculator at www drobo com calculator A shortcut to estimating the capacity av
13. you install Drobo Dashboard and also have access to the Internet 1 Navigate to www drobo com start and click on the latest Drobo Dashboard for your Drobo product to run and install it Note The first time you install Drobo Dashboard you will be asked to select a language from the drop down list Please do this The Drobo Dashboard Installer or Installation Wizard opens preparing to install Drobo 5N Getting Started Guide 9 On a Mac this screen appears as follows 600 Install Drobo Dashboard Welcome to the Drobo Dashboard Installer Welcome to the Installation Wizard for Drobo Dashboard O Firewall Warning Introduction This Installation Wizard will install Drobo Dashboard on your computer Click Continue O License Destination Select O Installation Type O Installation Summary WARNING This program is protected by copyright law and international treaties GoBack Continue In Windows this screen appears as follows JE Drobo Dashboard InstallShield Wizard Welcome to the InstallShield Wizard for Drobo Dashboard The InstallShield R Wizard will allow you to modify repair or remove Drobo Dashboard To continue dick Next Drobo 5N Getting Started Guide 10 2 Click the Next Windows or Continue button Mac as appropriate Note If the Microsoft iSCSI Initiator window appears click the Yes button Follow the instructions to install the Microsoft i
14. A OR OTHER INFORMATION STORED ON ANY MEDIA OR ANY NON DROBO PRODUCT OR PART NOT COVERED BY THIS WARRANTY RECOVERY AND REINSTALLATION OF SYSTEM APPLICATION SOFTWARE AND USER DATA ARE NOT COVERED UNDER THIS LIMITED WARRANTY CONSUMER PROTECTION LAWS IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS This warranty gives You specific legal rights and You may also have other rights that vary by country state or province Drobo the warrantor under this Limited Warranty is identified at the end of this document according to the country or region in which the product purchase took place OBTAINING WARRANTY SERVICE Product Replacement No Product may be returned directly to Drobo without first contacting Drobo for a RMA number You can contact us to request an RMA number by contacting technical support Telephone numbers and details how to submit a request online are at http www drobo com support contact support php If it is determined that the Product may be defective You will be given an RMA number and instructions to return the Product An unauthorized return i e one for which an RMA number has not been issued and or one that does not conform to the instructions given for Product return will be returned to You at Your expense You are responsible
15. Button Ethernet Power Notes Your Drobo 5N is set to automatically obtain an IP address once connected to your network After initial setup you can set a static IP address if desired For more information see Configuring Network Settings for Your Drobo 5N in the Online User Guide After you connect your Drobo device to your network Drobo Dashboard will discover your Drobo device If it does not make sure your network supports Dynamic Host Configuration Protocol DHCP which assigns IP addresses to devices on a network You can refer to the documentation for your router or switch If it does not you will have to directly connect your Drobo 5N to one of your computers Ethernet ports for the initial setup Your Drobo 5N connects to a network using an Ethernet port 1 Plug one end of the Ethernet cable into the back of your Drobo 5N 2 Plug the other end into your router or switch 3 Connect the power supply to the power connection at the back of your Drobo device 4 Connect the other end of the power supply to a power source Note We recommend plugging into an uninterruptible power supply UPS or surge protector For more information see Using Power Protection 5 With Drobo Dashboard running on your host computer press the power toggle button on the back of your Drobo device once The following results e Your Drobo device powers on e Message boxes may initially appear while Drobo Dashboard automatically dis
16. Check for Updates looks for the latest software on the Drobo server and prompts you to install it the recommended option If you ve already downloaded the update package from Drobo website Manual Update allows you to install it Check for Updates Manual Update 4 lfa software update is available a dialog box opens asking if you would like to install the update Click the Yes button and follow the prompts to install the update Manually Updating Firmware from the Website To manually update the firmware from the website take the following steps 1 Go to www drobo com support updates and download the appropriate firmware file for Windows or Disk Image file for the Mac saving it to a folder that is not located on your Drobo device The firmware file ends in the file extension of zip e g 1 0 2 zip and applies to both Windows based computers and the Mac Please ensure that you have read and write privileges to this folder 2 Launch Drobo Dashboard and select the Drobo 5N from the All Drobos page 3 Click the Tools option on the Navigation menu for the selected Drobo device to open the Tools page Software Updates Check for Updates looks for the latest software on the Drobo server and prompts you to install it the recommended option If you ve already downloaded the update package from Drobo website Manual Update allows you to install it Ae Check for Updates ae Manual Update 4 Inthe So
17. ES AGAINST HIDDEN OR LATENT DEFECTS IF DROBO CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS THEN TO THE EXTENT PERMITTED BY LAW ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY DROBO IN ITS SOLE DISCRETION EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW DROBO IS NOT RESPONSIBLE FOR DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF USE LOSS OF REVENUE LOSS OF ACTUAL OR ANTICIPATED PROFITS INCLUDING LOSS OF PROFITS ON CONTRACTS LOSS OF THE USE OF MONEY LOSS OF ANTICIPATED SAVINGS LOSS OF BUSINESS LOSS OF OPPORTUNITY LOSS OF GOODWILL LOSS OF REPUTATION LOSS OF DAMAGE TO OR CORRUPTION OF DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY ANY COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DROBO PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT DROBO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE TO OR LOSS OF ANY PROGRAMS DAT
18. Equipment only 6 Avoid Water and Moisture Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini should not be used near water for example near a bathtub washbowl kitchen sink laundry tub in a wet basement or near a swimming pool 7 Provide Adequate Ventilation Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini should each be situated so that its location or position does not interfere with its proper ventilation For example Drobo should not be situated against a surface that may block the ventilation openings or placed in a built in installation such as a bookcase or cabinet that may impede the flow of air through the ventilation openings Drobo 5N Getting Started Guide 30 8 Protect from Heat Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini should be situated away from heat sources such as radiators heat registers stoves or other appliances including amplifiers that produce heat 9 Protect Power Cords Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them paying particular attention to cords and plugs convenience receptacles and the point at which they exit from the product 10 Avoid Object and Liquid Entry Never push objects of any kind into Drobo DroboPro DroboElite Drobo FS Pro FS
19. ND REGULATIONS Some countries states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions so the above limitations or exclusions may not apply to You This warranty gives You specific legal rights and You may also have other rights that vary by country state or province This Limited Warranty is governed by and construed under the laws of the country in which the product purchase took place Drobo the warrantor under this Limited Warranty is identified at the end of this document according to the country or region in which the product purchase took place Australia only see note 1 below OBTAINING WARRANTY SERVICE Product Replacement and Repair No Product may be returned directly to Drobo without first contacting Drobo for a Return Material Authorization RMA number Australia only see notes 2 and 3 below If it is determined that the Product may be defective You will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued and or one that does not conform to the instructions given for Product return will be returned to You at Your expense You are responsible for the costs incurred related to returning the Product to Drobo pursuant to the Product return instructions Drobo is responsible for the costs incurred related to shipping the Prod
20. Operating Systems XP SP3 Apple Macintosh OS X v10 5 File system support EXT3 DroboElite Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 1 8 0 75 A 50 60 Hz Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 12 17 wide x 5 46 tall x 14 1 long 309mm wide x 138 9mm tall x 357 4mmlong Weight 16 lb 3 oz Storage Accepts up to eight 3 5 SATA I or ll internal desktop hard drives Interfaces USB 2 0 Admin only and iSCSI Drobo Dashboard Application required for iSCSI Microsoft Windows Operating Systems Apple Macintosh OS Xv10 5 File system support NTFS HFS FAT32 and EXT3 B800i Specifications Systems Requirements Power Supply AC Input 100 240 VAC 1 8 0 75A 50 60 Hz Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 12 17 wide x 5 46 tall x 14 1 long 809mm wide x 138 9mm tall x 357 4mmlong Weight 16 lb 3 oz Storage Accepts up to eight 3 5 SATA or Il internal desktop hard drives Interfaces USB 2 0 Admin only and Drobo 5N Getting Started Guide 33 iSCSI Drobo Dashboard Application required for iSCSI Microsoft Windows Operating Systems Apple Macintosh OS Xv10 5 File system support NTFS HFS FAT32 and EXT3 Bs00fsSpecifications amp Systems Requirem
21. SCSI Initiator clicking the Next button as needed When finished you are returned to the InstallShield Wizard to continue installation 3 Follow the directions of the Installation Wizard clicking the Next or Continue button after each page as appropriate 4 When you reach the installation page click the Install button On a Mac this screen appears as follows 000 Install Drobo Dashboard Standard Install on Macintosh HD O Firewall Warning 8 Introduction This will take 22 7 MB of space on your computer O License Click Install to perform a standard installation of 8 Destination Select this software on the disk Macintosh HD 6 Installation Type O Installation Summary Change Install Location GoBack Install Drobo 5N Getting Started Guide 11 In Windows this screen appears as follows 19 Drobo Dashboard InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings cick Back Click Cancel to exit the wizard NOTE The Drobo Dashboard installer will include the Microsoft Net 2 0 Framework if this supporting operating system component is not already installed InstallShield Depending on your operating system one of the following may result e Inthe Mac you will be prompted for your administrator password Ente
22. VERY AND REINSTALLATION OF SYSTEM APPLICATION SOFTWARE AND USER DATA ARE NOT COVERED UNDER THIS LIMITED WARRANTY DROBOCARE You may be eligible to purchase DroboCare a support product which enhances the standard warranty and is available for an additional fee Please see the DroboCare terms and conditions at http www drobo com drobocare GENERAL INFORMATION The information contained herein is subject to change without notice The only warranties for Drobo products and services are set forth in the warranty statements accompanying the products and services Nothing herein should be construed as constituting an additional warranty Drobo shall not be liable for technical or editorial errors or omissions contained herein Drobo Inc 2460 North First St San Jose CA 95131 USA Notes Australia only The following applies if you purchased our goods in Australia and you are a consumer under the ACL 1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Drobo 5N Getting Started Guide 39 2 If you have an enquiry or you wish to claim under this Limited Warranty please contact Drobo Technical Support online at http www drobo com support contact support php or via Drobo Warranty Returns c o Drobo Technical Support 2460 North Firs
23. ailable for your data is to omit the largest drive and then add the capacity of the remaining drives If you plan to use Dual Disk Redundancy omit the largest two drives For example Single Disk Default Redundancy Drive Capacities Usable Protected Capacity 3TB 3TB 3FB 6TB 250GB 250GB 500GB 75068 1TB 4 250GB 500GB 1TB 2FB 1TB 750GB Dual Disk Redundancy Drives Drive Capacities Usable Protected Capacity 3TB 31B 346 46 6TB 250GB 250GB 500GB 50068 7506B8 1TB 250GB 500GB 750GB HB 246 1 5TB Notes Actual capacity is often less than what is shown in the examples above due to the different systems used for rating capacity This has nothing to do with Drobo devices Know that all Drobo devices enable you to easily increase storage capacity at any time by simply inserting additional drives or replacing smaller drives with larger ones Using a Router or Switch with the Drobo 5N You will be plugging your Drobo 5N into a router or switch that must already be configured to work with your network Your router or switch must have at least one Ethernet port open and available Your router or switch must also support DHCP If it does not you will need to directly connect your Drobo 5N to one of your computer s Ethernet ports for the initial setup Tip To check for DHCP support refer to the documentation for your router or switch You may also choose to proceed with installation
24. are the property of their respective owners Information supplied by Drobo Inc is believed to be accurate and reliable at the time of publication but Drobo Inc assumes no responsibility for any errors that may appear in this online documentation Drobo Inc reserves the right without notice to make changes in product design or specifications Information is subject to change without notice Drobo Inc 2460 North First Street Suite 100 San Jose CA 95131 USA For more info visit www drobo com Safety and Warranty Safety This product was designed and manufactured to meet strict quality and safety standards There are however some installation and operational precautions of which you should be particularly aware Please read these instructions before operating Drobo DroboPro DroboElite DroboFS ProFS B800i B800fs B1200i Drobo 5D Drobo 5N or Drobo Mini and save them for future reference 1 Read all instructions All safety amp operating instructions should be read and understood before operation 2 Retain instructions The safety and operating instructions should be retained for future reference 3 Heed Warnings All warnings on the appliance and in the operating instructions should be followed Follow Instructions All operating and usage instructions should be followed Drobo DroboPro DroboElite Drobo FS Pro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini are to be used with UL Listed ITE
25. board Application recommended Microsoft Windows Operating Systems Apple Macintosh OS X v10 5 File system support NTFS HFS and EXT3 FCC Compliance amp Advisory Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate the device Where shielded interface cables have been provided with the product o
26. call this ninety days the Technical Support Access Period as part of this limited warranty coverage if the Online Help Resources don t address the support issue You are entitled to initiate a support request online at www drobo com support After the Technical Support Access Period support requests may be made at an additional fee available on request In response to support requests during local business hours a Drobo representative or Drobo Authorized Reseller will help determine whether Your Product requires service and if it does will inform you how Drobo will provide it Drobo or its Drobo Authorized Resellers will provide warranty service on Products that are tendered or presented for service during the Warranty Period Warranty service will be provided from the country from which the Product was originally purchased to the extent reasonably possible Service options parts availability and response times will vary according to country In accordance with applicable law Drobo may require that You furnish proof of purchase details and or comply with registration requirements before receiving warranty service Please refer to the online product documentation at www drobo com support for more details on this and other matters on obtaining warranty service DROBOCARE You may be eligible to purchase DroboCare a support product which enhances the standard warranty and is available for an additional fee Please see the DroboCare terms and con
27. covers your device and formats your drives Drobo 5N Getting Started Guide 16 e After setup is complete your Drobo device displays in Drobo Dashboard on the All Drobos page as follows All Drobos es Icons List MES Name Product i Drobo l Double click a Drobo to open its details screen Notes Drobo Dashboard automatically assigns Drobo as the default name for your Drobo device which you can rename later A drive bay indicator light displays green for each hard drive on your Drobo device For details see Understanding the Indicator Lights For the Drobo 5N this is the last step in the setup of your Drobo device 1 In Drobo Dashboard double click the appropriate Drobo device from the All Drobos page The Status page opens 2 Click the link that reads Click here to password protect this Drobo The Admin Settings page opens Drobo 5N Getting Started Guide 17 Admin Settings dropo Configure the following settings to password protectthe Drobo device against unwanted access Login Details Usemame Admin iii Password EEE Confirm Password Cancel In the Username text box enter a username for the administrator Admin is the default 4 Inthe Password text box select any default text that appears there press the Delete key and enter a password for the administrator 5 Inthe Confirm Password text box select any default text that appears there press the
28. ct at no charge using new or refurbished replacement parts or 2 replace the defective Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product or 3 refund the purchase price of the Product provided the Product for which the refund is provided is returned to Drobo and such Product shall become Drobo s property EXCLUSIONS AND LIMITATIONS The Limited Warranty does not apply to any non Product or any software even if packaged or sold with Product Manufacturers suppliers or publishers other than Drobo may provide their own warranties to You but Drobo to the extent permitted by law provides such manufacturer s products as is SOFTWARE DISTRIBUTED BY DROBO WITH OR WITHOUT THE DROBO BRAND NAME INCLUDING BUT NOT LIMITED TO SYSTEM SOFTWARE IS NOT COVERED UNDER THIS LIMITED WARRANTY REFER TO THE LICENSING AGREEMENT ACCOMPANYING THE SOFTWARE FOR DETAILS OF YOUR RIGHTS WITH RESPECT TO ITS USE DROBO DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE DROBO IS NOT RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT S USE AND OR STORAGE In no event does this Limited Warranty apply a to damage caused by use with non Products b to damage caused by accident abuse misuse flood fire earthquake or other external causes b loss passwords c to damage
29. ct s hard drive to protect Your data and as a precaution against possible operational failures Before You deliver your Product for warranty service it is Your responsibility to keep a separate backup copy of the system software application software and data and disable any security passwords You will be responsible for reinstalling all such software data and passwords The Limited Warranty does not apply to any hardware or equipment that is not a Product see What this document is about above or any software even if packaged or sold with Product Manufacturers suppliers or publishers other than Drobo may provide their own warranties to You DROBO IS NOT RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT S USE AND OR STORAGE In no event does this limited warranty apply a to damage caused by use with equipment or hardware that is not a Product see What this document is about above b to damage caused by accident abuse misuse flood fire earthquake or other external causes c loss passwords d to damage caused by operating the Product outside the permitted or intended uses described by Drobo e to damage caused by service including upgrades and expansions performed by a party other than an authorized representative of Drobo or a Drobo Authorized Reseller f toa Product or Product part that has been modified to significantly alter functionality or capability without the written permis
30. d it See below Drobo 5N Getting Started Guide 27 One more step and you can start using your Drobo dropo Select the Drobos listed bolow you wantto register today Please provide Purchase Date Region and then click Register Drobo art support Entitlements Registered Name se al aie TOB101670171 cai TOB1111C0131 Selected Device Drobo FS Purchase Date Region EC Amencas Register Drobo iTi le as Ti MM DD yy O Skip this step for now you can register your Drobo at any ime from the Help and Support section Tip You can click the Skip this step for now check box at any time 6 Click the Register Drobo button The next page shows with a check mark that your product has been registered Note You can choose to purchase a DroboCare license by clicking on that link 7 Repeat steps 5 and 6 to register additional Drobo devices 8 When finished click the Done button You are returned to the Help and Support page Drobo 5N Getting Started Guide 28 Getting Support To get support first be sure to register your product at If you haven t already done so You can then go to for details on how to contact support You can also find support in Drobo Dashboard e In Drobo Dashboard on the All Drobos page select the Drobo device for which you need to get support and then click the Help and Support option on the Navigation menu The Help and Support page opens and allows you to register your D
31. ditions at www drobo com drobocare GENERAL INFORMATION This limited warranty shall be in all respects governed by and construed under the laws of California without regard to its conflict of laws provisions and the parties submit to the exclusive jurisdiction of the courts of Santa Clara County California The information contained herein is subject to change without notice in respect of subsequent Products you may purchase The only warranties for Drobo products and services are set forth in the warranty statements accompanying the products and services Nothing herein should be construed as constituting an additional warranty Drobo shall not be liable for technical or editorial errors Or omissions contained herein Drobo Inc 2460 North First St San Jose CA 95131USA PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS Drobo 5N Getting Started Guide 43
32. drives Interfaces USB 2 0 FireWire 800 and iSCSI Drobo Dashboard Application required for iSCSI Microsoft Windows Operating Systems Apple Macintosh OS X v10 4 10 5 6 required for iSCSI File system support NTFS HFS FAT32 and EXT3 Drobo FS Specifications 8 Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12 17VDC8 33A 8 100W Max Drobo Power Consumption 5A O 12V 60W Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 5 9 wide x 7 3 tall x 10 3 long 150 3mm wide x 185 4mmtall x 262 3mm long Weight 8 lbs without power supply Storage Accepts up to five 3 5 SATA compliant internal desktop hard drives Interface Ethernet Drobo Dashboard Application recommended Microsoft Windows Operating Systems XP SP3 Apple Macintosh OS X v10 5 File system support EXT3 DroboPro FS Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 1 8 0 75 A 50 60 Hz Operating Temperature 10 C 35 C 5095 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 12 17 wide x 5 46 tall x 14 1 long 309mm wide x 138 9mm tall x 357 4mmlong Weight 16 lb 3 oz Storage Accepts up to eight 3 5 SATA I or Il internal desktop hard drives Interfaces Ethernet Drobo Dashboard Application recommended Microsoft Windows
33. e of the product and batteries used with it according to your local environmental laws and guidelines For information about Drobo s recycling program go to www drobo com support weee European Union The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste When this product reaches its end of life take it to a collection point designated by local authorities Some collection points accept products for free The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment Battery Disposal YourDrobo DroboPro DroboElite Drobo FS DroboPro FS B800i B800fs B1200i Drobo 5D Drobo 5N and Drobo Mini have internal batteries that preserve settings when the unit is off Do not attempt to change the battery Only a Drobo Inc certified technician can change the battery When the product has reached the end of ts useful life please dispose of it according to your local environmental laws and guidelines Drobo 5N Getting Started Guide 36 AH DEM Sk CSL HEE OMBORRECHRREREICGOTAR MCEMAERELTE SL drobo inc DUY4 HL R FG LILONTIR ROwebt 7 KeSRLTC ESL LIMITED WARRANTY NORTH AMERICA AND ASIA PACIFIC COVERAGE The warranty obligations of Drobo Inc formerly known as Data Robotics Inc are limited to the terms set for
34. e the drive bay action indicator lights are not blinking alternately between yellow and green This indicates that your Drobo device is busy working to protect your data Wait until these lights are a solid green Note If one or more drive bay lights are red you need to add capacity or replace the current drive However you can still safely shut down your Drobo device 3 Unmount or eject the Drobo device volume s by doing one of the following e Ona Mac click and drag the Drobo device volume s to the trash e In Windows click on Safely Remove Hardware in your system tray which is located in the lower right of your screen and accessible by clicking an up arrow and then select the appropriate Drobo device 4 Press the power toggle button on the back of your Drobo device once lt can take up to two minutes for your Drobo device to power down But afterwards the power light turns off indicating your Drobo device has shut down Using the Online User Guide After you ve set up your Drobo device you re ready to use it to store and back up data To learn how to manage and use your Drobo device refer to the Online User Guide for your product which can be found within Drobo Dashboard by clicking the Help and Support option on the Navigation menu and clicking the View Drobo User Guide icon The latest version can also be found at http www drobo com support documentation php Using Context Sensitive Help On the top right corner
35. ects to a network via a router or switch using an Ethernet port Ethernet is the standard local area network LAN access method Gigabit Ethernet Port Drobo 5N supports gigabit Ethernet connections 1000 Mbit s for optimal performance It will however auto negotiate the highest connection speed available to your router or switch Checking the Hardware You Need To use your Drobo 5N you will need at least two hard drives If you plan to use Dual Disk Redundancy which protects your data against two hard drive failures you will need at least three hard drives This section covers the following topics P Selecting Drives P Determining Drive Space Requirements Using a Router or Switch with the Drobo 5N P Using Power Protection Selecting Drives The Drobo 5N supports both standard 3 5 SATA hard disk drives HDDs as well as SATA solid state drives SSDs for added performance For HDDs these drives can be from any manufacturer and with any capacity For SSDs please visit our web page for compatible drive options In addition the Drobo 5N has a Drobo Accelerator Bay which accepts an industry standard mSATA SSD Solid State Drive When the mSATA SSD is installed Drobo s Data Aware Tiering feature is enabled accelerating performance when reading data from your Drobo device Having Drobo 5N Getting Started Guide 5 an mSATA SSD installed leaves all drive bays available for high capacity hard disk drives HDDs so t
36. ension or addition to this warranty Australia only see note 1 below EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW DROBO IS NOT RESPONSIBLE FOR DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF USE LOSS OF REVENUE LOSS OF ACTUAL OR ANTICIPATED PROFITS INCLUDING LOSS OF PROFITS ON CONTRACTS LOSS OF THE USE OF MONEY LOSS OF ANTICIPATED SAVINGS LOSS OF BUSINESS LOSS OF OPPORTUNITY LOSS OF GOODWILL LOSS OF REPUTATION LOSS OF DAMAGE TO OR CORRUPTION OF DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY ANY COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DROBO PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT Australia only see note 1 below THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS DROBO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA CONSUMER PROTECTION LAWS IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS A
37. ents Power Supply AC Input 100 240VAC 1 8 0 75 A 50 60 Hz Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 12 17 wide x 5 46 tall x 14 1 long 809mm wide x 138 9mm tall x 357 4mmlong Weight 16 lbs 3 ozs Storage Accepts up to eight 3 5 SATA I or ll internal desktop hard drives Interfaces Ethernet Drobo Dashboard Application recommended Microsoft Windows Operating Systems XP SP3 Apple Macintosh OS X v10 5 File system support EXT3 Drobo 5D Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12VDC 12 5A amp 150W Max Drobo Power Consumption 1 5A 12V 18W Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 5 9 wide x 7 3 tall x 10 3 long 150 3mm wide x 185 4mm tall x 262 3mm long Weight 8 lbs without power supply Storage Accepts up to five 3 5 SATA or Il internal desktop hard drives Interfaces USB 3 0 thunderbolt Drobo Dashboard Application recommended Microsoft Windows 7 SP1 Microsoft Windows 8 Apple Macintosh OS X 10 7 x Apple Macintosh OS X 10 8 x File system support NTFS HFS FAT32 and EXT3 Drobo 5N Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12VDC 8
38. es manufactured by other companies which may be in the same package as our Product This Limited Warranty is provided only to the original end user purchaser of the Product who we call You IMPORTANT You need to produce the original receipt for the Product or other proof of the original retail purchase from Drobo or one of its authorised resellers satisfactory to us in order to benefit from this Limited Warranty We warrant Products against defects in materials and workmanship under normal use as set out in this table Name of Product Where You bought the Length of limited warranty product for online orders protection 1 this is the delivery address All Products In the European Union Drobo 5D and Drobo Mini Outside the European Union All Products EXCEPT the Outside the European Union One year Drobo 5D and Drobo Mini 1 from date of retail purchase by the original purchaser We call the period set out in the right hand column above the Warranty Period If a Product hardware defect arises and a valid claim is received within the applicable Warranty Period at our option we will either 1 repair such defect at no charge using new or refurbished replacement parts or 2 exchange the defective Product with a Product that is new or which has been Drobo 5N Getting Started Guide 40 manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product or 3 refund the purchase p
39. ftware Updates section click the Manual Update option A warning message opens asking you to complete or stop any data transfers Drobo 5N Getting Started Guide 21 9 6 7 Update Drobo Please complete and stop any data transfers Drobo will shut down and restart after the new firmware is installed Ensure that the Drobo device is not actively transferring data blinking yellow and green and then click the OK button A dialog box opens asking you to locate the zip file on your computer Please do so and then click the Open or OK button Drobo installs the firmware When finished a message opens asking you to reboot your Drobo device to complete the installation Click the Yes button Drobo shuts down and restarts after the new firmware is installed Safely Shutting Down Your Drobo 5N If you plan to shut down your Drobo SN for any reason it is very important that you always do so safely Improper Drobo device shutdowns may cause file corruption and or data loss It is a good idea to shut down your Drobo device before any of the following situations You are not going to be using your Drobo device for an extended period You are going to disconnect the cable s or power cord You want to move your Drobo to another location You are going to remove the entire disk pack You are going to apply operating system updates This section covers the following topics P Safely Shutting Down Your Drobo 5N Usi
40. hat you can get both high capacity and accelerated performance out of your Drobo device Using only SSDs in the main drive bays of your Drobo 5N provides the fastest performance when reading and writing data to and from your Drobo device In summary here are the recommended number and type of drives you can use with your Drobo 5N Note that you need at least two drives in the drive bays to ensure your data is protected in the event of drive failure e 2to5 HDD Hard Disk Drive s in the main drive bays enables you to maximize capacity e 2to5 HDDs in the main drive bays plus an mSATA SSD installed enables you to maximize capacity and accelerate read performance e 2to5 SSD Solid State Drive s in the main drive bays with no mSATA SSD enables you to maximize read and write performance For a performance comparison of these options see the following illustration HDDs Only 55Ds Only HDDs with mSATA 55D 3 9 Drive Bays Drobo Accelerator Bay 2 HDDs required 2353Ds required 2 HDDs required 3 open drive bays for expansion 3 open drive bays for expansion 3 open drive bays for expansion Drobo Accelerator Bay open for mSATASSD in Drobo performance boost Advantage highest Accelerator Bay performance F Advantage highest capacity Advantage highest capacity best price per TB of storage Disadvantage most expensive best price per TB of storage lower capacity compared with 55D accelerated performance Disadvantage
41. igital apparatus meets all requirements of the Canadian interference Causing Equipment Regulations Cet appareil numeriquede la classe B respecte toutes les exigencesdu Reglement sur le materiel brouilleur du Canada Please see http www drobo com for additional compliancy information Industry Canada Statement Complies with the CanadianICES 003 Class B specifications Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This device complies with RSS 210 of Industry Canada This Class B device meets all requirements of the Canadian interference causing equipment regulations Cetappareil num rique de la Class B respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada VCCIClass B Statement VCCI 757AB BREIL DUT RMS SSRS BERAICOLT CO EIL RUBS ES EaR RAER VCCI DE IE LIDO TA BIENES TT CORBI CRAENSCESTAWELTWETA CORBMIVAPTLEV SV SSL TERRENAL SAA ESA SARS IE CELL E LTC ESL B1200i Specifications amp Systems Requirements Power Supply AC Input 100 240 VAC 8A 5A 50 60 Hz Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 P Operating Humidity 20 80 Dimensions 17 17 wide x 5 20 tall x 21 85 long 436 1 mm wide x 132 1 mmtall x 555 0 mm long Weight 47 lbs 21 3 kgs Storage Accepts up to twelve 3 5 SATA Il SATA Ill or SAS drives Interfaces Three Gigabit iSCSI and one Gigabit Ethernet for management Drobo Dash
42. l desktop hard drives Interfaces USB 2 0 and FireWire 800 2nd Generation Only Drobo Dashboard Application optional Microsoft Windows Operating Systems Apple Macintosh OS X v10 4 File system support NTFS HFS FAT32 and EXT3 via DroboShare Drobo 5N Getting Started Guide 32 Drobo S Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12VDC 8 33A amp 100W Max Drobo Power Consumption 4A 12V 48W Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 5 9 wide x 7 3 tall x 10 3 long 150 3mm wide x 185 4mmtall x 262 3mm long Weight 8 lbs without power supply Storage Accepts up to five 3 5 SATA or Il internal desktop hard drives Interfaces USB 2 0 FireWire 800 eSATA Drobo Dashboard Application recommended Microsoft Windows Operating Systems XP SP3 Apple Macintosh OS X v10 5 File system support NTFS HFS FAT32 and EXT3 DroboPro Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 1 8 0 75 A 50 60 Hz Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 12 17 wide x 5 46 tall x 14 1 long 309mm wide x 138 9mm tall x 357 4mmlong Weight 16 lb 3 0z Storage Accepts up to eight 3 5 SATA or Il internal desktop hard
43. mply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an Drobo 5N Getting Started Guide 34 outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate the device Where shielded interface cables have been provided with the product or specified additional components or accessories elsewhere defined to be used with the installation of the product they must be used in order to ensure compliance with FCC regulations This Class B d
44. nenonanenns 20 Checking for Software Updates NOW ccccccccsssscceeeseeeeceeeeeeeeeeeeseeeueeeeesseaseeeeesaeeseeeessaageeesessaseeees 21 Manually Updating Firmware from the Website cccccooonncnncccconncnncncnoncnonononannnnnonnnnncnnnnononnennnnnnnns 21 Safely Shutting Down Your Drobo 5N ooonccnncccccnccnncccnnnnconcnonnnncnnnnononncnnnnonnnnnnnnnnnnnncnnnnnnnnnnnnrnnnnanennnnnnnns 22 Safely Shutting Down Your Drobo SN Using Drobo Dashboard ccccccoccnncccccnnccnoccncononcnncnnnconconanenoos 23 Safely Shutting Down Your Drobo 5N Manually coccooonccnnccccocncnncccconcnnnononancnnnonnonncnnnnonannnnnonnnancnns 25 Using thesO mines Ser Cie ta osetia aa oe oda 25 SING Comex sensitive Heli na ar lees ede ile eee declare a 25 Usinguine Knowledge Base ice contol ee et A eds 26 ReGIStering Your Drobo Na as a O 26 GEMS UPPOO e rare eae Sere eer ee 29 Copyright Safety and Limited Warranty Information cccoonccconcnccncnnnncnnnoncnnnnnnnonacnnoncnnnnnnnnnnos 30 Drobo 5N Getting Started Guide 2 Before You Begin Before you begin setting up your Drobo 5N it s a good idea to check system and hardware requirements This section covers the following topics Product Features at a Glance Checking Box Contents Checking System Requirements Checking the Hardware You Need Copyright Safety and Limited Warranty Information Printing the Getting Started Guide pdf T Y Y y F Product Features at a Glance
45. ng Drobo Dashboard P Safely Shutting Down Your Drobo 5N Manually Drobo 5N Getting Started Guide 22 Safely Shutting Down Your Drobo 5N Using Drobo Dashboard This is the recommended method for safely shutting down your Drobo device Note You need to be logged in to perform this action 1 Check that the activity light on your Drobo device is off indicating that no data is actively being transferred to or from your Drobo device Refer to the image below Note If data is actively being transferred the activity light will be blinking green nae A ti i i Drive Bay A Action indicators MUA LU y Capacity Gauge i Powar Activity 2 Also check to ensure the drive bay action indicator lights are not blinking alternately between yellow and green This indicates that your Drobo device is busy working to protect your data Wait until these lights are a solid green Note If one or more drive bay lights are red you need to add capacity or replace the current drive However you can still safely shut down your Drobo device 3 In Drobo Dashboard select the Drobo device that you would like to shut down from the All Drobos page and click the Tools option on the Navigation menu The Tools page opens Drobo 5N Getting Started Guide 23 DODO an Tools Drobo Operations Click 3 button below to send an action to Drobo aly Tum Blink Lights ON shutdown 3 2 Restart Drobo Reset and Repair Click bel
46. nstall the mSATA SSD before inserting drives into the Drobo 5N s drive bays Important Notes The mSATA SSD is not part of your Drobo device s disk pack so you can add or remove it at any time Your Drobo device must be powered off and unplugged before installation Itis important to ground yourself before installing the mSATA SSD in order to discharge static electricity To do so touch a grounded metal object just before installation Warning If there is any pre existing data on the mSATA SSD it will be erased If you wish to keep the data copy it to another drive or medium before using with your Drobo device 1 Gently turn the Drobo SN on to its side to access the bottom of the Drobo 5N and open the Drobo Accelerator Bay door 2 Slide the mSATA SSD into the slot as depicted in the image below 3 When finished close the Drobo Accelerator Bay door and return the Drobo 5N to its normal position Drobo 5N Getting Started Guide 14 Inserting the Drives After installing Drobo Dashboard and if needed installing an mSATA SSD you are ready to insert drives into your Drobo 5N For more information on drive requirements see Selecting Drives Warning Any pre existing data on the drives will be erased as the drives will be formatted If you wish to keep the data copy it to another drive or medium before using with your Drobo device Note Once you insert the drives into your Drobo device they function as a unit o
47. of Drobo Dashboard you will find a button Click this button to display context sensitive help The Help window opens in your Internet browser providing information particular to the page from which you clicked for help Drobo 5N Getting Started Guide 25 Our searchable knowledge base provides answers to almost any question related to your Drobo device that you cannot find in the Online User Guide To access our knowledge base follow the steps below 1 In the Drobo Dashboard click the Help and Support option on the Navigation menu The Help and Support page opens 2 Inthe Check Drobo online resources area click the Search Knowledge Base link to open the Drobo Knowledge Base web page Note You can access our knowledge base at htip support drobo com app answers list If you did not register your Drobo device during setup you can do so from Drobo Dashboard Note You will need to be logged in to perform this action You will also need to be connected to the Internet 1 In Drobo Dashboard on the All Drobos page select the Drobo device you need to register and click the Help and Support option on the Navigation menu The Help and Support page for that Drobo device opens Help and Support Drobo Registration Click on the link below to register your Drobo Check Drobo online resources Depending on the problem you want to report a Diagnostics file may be required by Drobo support Please select the Drobo to get Diagno
48. on damage to the installed hard disk drives Electrostatic Discharge The components inside your Drobo and disk drives are sensitive to Static electricity also known as electrostatic discharge Before you install any disk drive we recommend that you do the following 1 Avoid static causing surfaces such as carpeted floors plastic and packing foam 2 Discharge yourself by touching an unpainted metal surface such as a desk or rack mount 3 Remove disk drives from their antistatic bags only when you are ready to use them Be sure to follow any additional recommendations that the disk drive manufacturers provides Repair Technician Warning Before opening the DroboPro DroboElite B800i or B800fs unit or removing the power supply assembly the AC cord MUST be unplugged from the outside of the unit and the unit must be unpowered The System Earthing connections of the internal AC cable must not be removed if the system is powered on for service access Drobo Specifications amp Systems Requirements Power Supply AC Input 100 240VAC 2 5A 50 60Hz DC Output 12 17VDC6 6A amp 80W Max Drobo Power Consumption 4A 12V 48W Operating Temperature 10 C 35 C 50 95 F Non operating storage 10 60 C 14 140 F Operating Humidity 5 80 Dimensions 6 0 wide x 6 3 tall x 10 7 long 152 4mm wide x 160mm tall x 271 8mm long Weight 6 lb 11 3 oz without power supply Storage Accepts up to four 3 5 SATA or Il interna
49. ow for reset or repair operations AY Drobo Reset Software Updates Check for Updates looks for the latest software on the Drobo server and prompts you to install it the recommended option if you ve already downloaded the update package from Drobo website Manual Update allows you to install it Fe Check for Updates Pe Manual Update Drobo is healthy and has sufficient capacity No action is required at this time You can add capacity by replacing an existing hard drive with a drive of larger capacity 4 Inthe Drobo Operations area click the Shutdown option A message box opens asking you to confirm the shutdown 5 Click the Yes buiton lt can take up to two minutes for your Drobo device to power down Afterwards the power light turns off indicating your Drobo device has shut down Drobo 5N Getting Started Guide 24 Safely Shutting Down Your Drobo 5N Manually Although we recommend that you use Drobo Dashboard to shut down the Drobo device you can also manually shut down the Drobo device safely using the following steps 1 Check that the activity light on your Drobo device is off indicating that no data is actively being transferred to or from your Drobo device Refer to the image below Note If data is actively being transferred the activity light will be blinking green quan Ease Drive Bay Laer Action Indicators re y Capacity Gauge i Powar Activity 2 Also check to ensur
50. port After the Technical Support Access Period support requests may be made at an additional fee In response to support requests during local business hours of the location from which the Product was originally purchased a Drobo representative or Drobo Authorized Reseller will help determine whether Your Product requires service and if it does will inform you how Drobo will provide it Drobo or its Drobo Authorized Resellers will provide warranty service on Products that are tendered or presented for service during the Warranty Period as permitted by law Warranty service will be provided from the country from which the Product was originally purchased to the extent reasonably possible Service options parts availability and response times will vary according to country Data Protection You should make periodic backup copies of the data and programs contained on the Product s hard drive to protect Your data and as a precaution against possible operational failures Before You deliver your Product for warranty service it is Your responsibility to keep a separate backup copy of the system software application software and data and disable any security passwords You will be responsible for reinstalling all such software data and passwords DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR OTHER INFORMATION STORED ON ANY MEDIA OR ANY NON DROBO PRODUCT OR PART NOT COVERED BY THIS WARRANTY RECO
51. r pack To access the data on them you will need the entire pack 1 Remove the bezel faceplate from the front of your Drobo device by pulling it off 2 With one hand hold the drive so that the label on the top of the drive faces up and its connectors are positioned at the device and toward the left Refer to the image below Connectors 3 With your other hand use your thumb to depress and hold open one of the drive locks to a selected data bay Refer to the image below Drive Lock Drive Bay Drive Bay Indicator 4 Slide the drive into the data bay release the drive lock and push the drive into place until you feel it connect The drive lock snaps behind the drive securing it into place Note If you are inserting an SSD Solid State Drive ensure that it is compatible by visiting our web page on compatible drive options 5 Insert additional drives in the same manner following steps 2 through 4 6 When finished replace the bezel right side up so that when your Drobo device is turned on you will be able to see the indicator lights You are now ready to connect cables and power on your Drobo device Drobo 5N Getting Started Guide 15 Connecting the Cables and Turning on Your Drobo 5N After installing Drobo Dashboard and inserting the hard drives into your Drobo 5N you are ready to connect the cables and power on your Drobo device As you follow the steps refer to the image below Power Toggle
52. r it and click the appropriate button e n some Windows operating systems a Windows Access Control dialog box appears asking if you want to allow changes to your computer Click the Allow or Yes button as appropriate Drobo Dashboard installs on your computer 5 If you are on a Mac you will be prompted to restart your computer in order to complete installation Do this 6 After installation is complete leave the Launch Drobo Dashboard check box selected and click the Finish button Note Before Drobo Dashboard launches you may be asked if Drobo can collect anonymous information on your usage Click Yes or No as desired You may also be prompted to register your Drobo device now The Drobo Dashboard application launches and the All Drobos page opens After a few seconds Drobo discovers all Drobo devices currently connected and displays them on this page lf you have no Drobo devices yet connected or powered on a No Drobos Detected message displays until you do Drobo 5N Getting Started Guide 12 All Drobos Hame Product Icons List A p e Drobo DroboPro Drobo S Blas CroboPra Drobo 5 Double click a device to open its details screen Drobo 5N Getting Started Guide 13 Installing an MSATA SSD You can install an mSATA SSD into your Drobo 5N Doing so provides accelerated performance when reading data from your Drobo 5N For more information on drive requirements see Selecting Drives It is best to i
53. r specified additional components or accessories Drobo 5N Getting Started Guide 35 elsewhere defined to be used with the installation ofthe product they must be used in order to ensure compliance with FCC regulations Industry Canada Statement Complies with the CanadianlCES 003 Class A specifications Cetappareil num rique de la classe A est conforme a la norme NMB 003 du Canada This device complies with RSS 210 of IndustryCanada This Class A device meets all requirements of the Canadian interference causing equipment regulations Cet appareil num riquede la Class A respecte toutes les exigencesdu Reglement sur le materiel brouilleur du Canada VCCI Class A Statement COREL QTAAPRRNAE CT CORE t AERA CHAT bt ERDE ecc on JEF COBRABAN RA OKIBRENSCEMHVET Europe EU Declaration of Conformity The equipment complies with the EU directives89 336 EEC 73 23 EEC and 93 68 EEC This equipment is in conformity with the essential requirements of EU directives EN 55022 1998 plus A1 2000 A2 2003 EN 55024 1998 plus A1 2001 amp A2 2003 EN 61000 3 2 2000 plus A2 2005 EN 61000 3 3 1995 plus A1 2001 amp A2 2005 and EN 60950 1 2000 A11 2004 Hereby Drobo Inc declares that this Disk Storage Array and Network Attached Storage link appliance are in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Nu Disposal and Recycling Information When this product reaches its end of life dispos
54. rice of the Product If we decide to refund You the purchase price You must first provide us with proof of purchase and return the defective Product to us Contact support to obtain a Return Material Authorization RMA number Telephone numbers and details how to submit a request online are at http www drobo com support contact support php You must pack the Product in appropriate protective packaging and return the unit at your own cost The returned Product will become our property IMPORTANT EXCLUSIONS AND LIMITATIONS We don t manufacture the data drives on which your data and content is stored and so we are not responsible under this Limited Warranty for any issues including defects and performance problems in those drives When you return Products to us under this Limited Warranty you must take the drives out of the Product first because problems with a drive should be dealt with under the warranty provided by its manufacturer including where even if the drive is bought together with a Product Please note the instruction manuals warnings including the advice not to turn your Product off whilst data is being copied across drives in relayout as you risk losing data For these reasons we do not accept any responsibility under this Limited Warranty for any data including any lost or corrupted data no matter how and why this may occur Back ups You should make periodic backup copies of the data and programs contained on the Produ
55. robo access the online user guide and knowledge base contact the Drobo support team and create a diagnostics file Help and Support Drobo Registration Click on the link below to register your Drobo Check Drobo online resources View Drobo User Guide Depending on the problem you want to report a Diagnostics file will be requried by the Drobo team Use below button to generate Diagnostics file Please select the device to get Diagnostic from Drobo Get Diags Drobo Dashboard version 2 1 1 45110 Use the Help and Support section to access Drobo documentation contact Drobo support and create diagnostic files for advanced troubleshooting You can also obtain additional hardware and phone support by purchasing DroboCare The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support that is included with your Drobo product purchase To learn more about DroboCare visit Also see our DroboCare FAQ at Drobo 5N Getting Started Guide 29 Copyright Safety and Limited Warranty Information Copyright and Warranty Drobo Inc supports lawful use of technology and does not endorse or encourage the use of its products for purposes other than those permitted by copyright law Copyright 2012 Drobo Inc Drobo DroboShare DroboPro DroboElite B800i Drobo B1200i and BeyondRAID are trademarks of Drobo Inc which may be registered in some jurisdictions All other trademarks used
56. sion of Drobo g to consumable parts such as batteries unless damage has occurred due to a defect in materials or workmanship in the Product or h if any Drobo serial number has been removed or defaced No Drobo reseller agent or employee is authorized to make any modification extension or addition to this warranty on behalf of Drobo Consumer users Where you have bought the Product primarily for domestic and non commercial use the following limitation on Drobo s liability under this Limited Warranty apply DROBO IS NOT RESPONSIBLE TO YOU FOR ANY BUSINESS LOSS OR DAMAGE SUCH AS LOSS OF PROFIT OR FOR ANY LOSS THAT IS NOT A REASONABLY FORSEEABLE CONSEQUENCE OF YOUR USE OF THE PRODUCT THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS TO FRAUD AND PRODUCT LIABILITY CLAIMS WHERE PRODUCTS ARE UNSAFE Business users Drobo 5N Getting Started Guide 41 Where you have bought the Product primarily for business use the following limitation on Drobo s liability under this Limited Warranty apply TO THE EXTENT PERMITTED BY LAW THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES REMEDIES AND CONDITIONS WHETHER ORAL OR WRITTEN STATUTORY EXPRESS OR IMPLIED AND DROBO SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WITHOUT LIMITATION WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND WARRANTI
57. stic from Drobo Get Diags Drobo Dashboard version 2 3 0 5 Drobo 5N Getting Started Guide 26 2 Inthe Drobo Registration area click on the Register my Drobo devices link The Registration page opens Welcome to the world of Drobo Please take a couple of minutes to register your Drobo This will enable us to help you in case you ever need assistance Note You have to have a Drobo account first to register If you do not please use the link below to create one Create a new Drobo Account Register new Drobo with my Drobo account Usemame Password Forgot usemame or password O Skip this step for now you can register your Drobo at any time from the Help and Support section Next 3 Doone of the following e f you do not have a Drobo account click the Create a new Drobo account link A one page form opens in your web browser Fill this in and click Create Account Fill this in and create your account and then return to this step to log into your account e f you already have a Drobo account select the Register new Drobo with my Drobo account option and then enter your Drobo username and password You can click the Forgot username or password link if needed Continue with step 4 4 Click the Next button Your connected Drobo devices and their serial numbers display 5 Select the Drobo device you would like to register enter its purchase date and select the region from where you purchase
58. t St San Jose CA 95131 USA USA 1 866 426 4280 Asia Pacific 65 6270 2653 Europe Regional Telephone Numbers Please do NOT return equipment without first obtaining an authorization number else we may refuse your shipment 3 Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS LIMITED WARRANTY EMEA WHAT THIS DOCUMENT IS ABOUT This document gives you additional legal protection for faulty Drobo products It is in addition to and not in substitution for your statutory rights as a consumer against Drobo where you bought the product direct from our online store or the retailer who you bought the product from relating to faulty or misdescribed goods or services Drobo s obligations over and above your normal legal rights to repair or replace faulty product are set out in this document So please read this document carefully and keep a copy safe This Limited Warranty applies only to Drobo products that means products manufactured by or for Drobo and replacement components sold by Drobo and manufactured by or for Drobo These can be identified because they all have the Data Robotics or Drobo name or logo on them In this Limited Warranty document we call these products Products This Limited Warranty does not apply for instance to the hard driv
59. th herein This Limited Warranty applies only to i product manufactured by or for Drobo and ii replacement components sold by Drobo of the product manufactured by or for Drobo that can be identified by the Data Robotics or Drobo trademark trade name or logo affixed to them collectively Product and is provided only to the original end user purchaser of the Product You or Your Drobo warrants against defects in materials and workmanship under normal use for a period of i ONE 1 YEAR for Product sold outside of Europe and ii TWO 2 YEARS for Product sold in Europe from the date of retail purchase by the original end user purchaser Warranty Period Subject to applicable law Drobo may require that You furnish proof of purchase details and or comply with registration requirements before receiving any portion of these warranty services To register your product or to obtain warranty service call or submit an online request to Drobo Support Detailed instructions on how to contact Drobo Support and register your product are located at http www drobo com support contact support php Additional details on this and other matters regarding obtaining warranty service are also available at http www drobo com support Subject to the terms and conditions herein if a Product hardware defect arises and a valid claim is received within the applicable Warranty Period Drobo will at its option either 1 repair such defe
60. uct back to You In the event the Product is to be repaired or replaced upon receipt of the Product for which You were issued an RMA in accordance with the Product return instructions Drobo shall ship to you a Drobo 5N Getting Started Guide 38 replacement Product by standard ground shipping In the event the Product is to be repaired or replaced if You choose to provide Your credit card information to Drobo at the time You are issued an RMA Drobo will Advance Ship to You a replacement Product and You agree to promptly return Your Product at issue within seven 7 days of issuance of the RMA number In the event Drobo does not receive the Product for which You were issued an RMA within such seven 7 days Your credit card will be charged the manufacturer s suggested retail price of the replacement Product Advance Ship means if Your credit card information is received i before 1 pm local time ship the same day or ii after 1 pm local time ship the next business day Technical Support During the Warranty Period You as part of this Limited Warranty coverage are entitled to access Drobo s online help resources to address any question about the Product Online Help Resources For a period of ninety days from purchase by You Technical Support Access Period as part of this Limited Warranty coverage if the Online Help Resources don t address the support issue You are entitled to initiate a support request online at www drobo com sup
61. ur data Keeping Your Software Up to Date To ensure optimal performance we highly recommend that you set your Drobo device to automatically check for software updates You may have already done this during the initial setup This feature keeps both Drobo Dashboard and your product s firmware current You can also install updates from www drobo com support updates If you would like to install a firmware update from the Drobo website see Manually Updating Firmware from the Website This section covers the following topics Checking for Software Updates Automatically P Checking for Software Updates Now Manually Updating Firmware from the Website Drobo 5N Getting Started Guide 19 The following steps keep your Drobo Dashboard and your Drobo device s firmware up to date automatically 1 If it s not already running launch Drobo Dashboard from the host computer and select the appropriate Drobo device on the All Drobos page 2 Click Dashboard Preferences on the Navigation menu The Dashboard Preferences page opens Dashboard Preferences Drobo Discovery By default Drobo Dashboard automatically discovers all Drobos in the local subnet If you wantto access a device in a different subnet or disable Automatic Discovery use the Drobo Discovery Settings Updates Settings By default Drobo Dashboard automatically checks for software updates However you will be prompted to install the update J

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