OWC Mercury Rack Pro
Contents
1. User Guide amp Owners Manual OWC Mercury Rack Pro Table of Contents 1 INTRODUCTION 1 1 SYSTEM REQUIREMENTS 1 1 1 Mac Requirements 1 1 2 PC Requirements 1 1 3 Supported Drives 1 2 PACKAGE CONTENTS 1 3 ABOUT THIS MANUAL 1 4 FRONT VIEW 1 4 1 Buttons 1 4 2 LED Drive Bay Indicators 1 5 REAR VIEW 1 5 1 Connections 1 5 2 Fan Alarm Mute Button 1 5 3 RAID Selector Switches 1 6 RAID SETTINGS 1 6 1 Changing the RAID mode 1 6 2 RAID Modes 2 SYSTEM SETUP 2 1 DRIVE INSTALLATION 2 2 REPLACING DRIVES 2 3 CONNECTIONS TO COMPUTER 2 4 CONVERTING TO DESKTOP UNIT 3 FORMATTING 3 1 MACINTOSH FORMATTING 3 2 REMOVING AN EXISTING GUID PARTITION PRECONFIGURED SOLUTIONS 3 3 WINDOWS FORMATTING 4 TROUBLESHOOTING amp TIPS 4 1 TROUBLESHOOTING 4 2 USAGE TIPS 5 APPENDIX 5 1 FAQ 5 2 ABOUT DATA BACKUP 6 CUSTOMER SERVICE 6 1 BEFORE CONTACTING CUSTOMER SERVICE 6 2 CUSTOMER SERVICE HOURS OF OPERATION OWC Mercury Rack Pro Chapter 1 Introduction 1 INTRODUCTION 1 1 System Requirements 1 1 1 Mac Requirements Minimum PowerPC G4 CPU 128 RAM eSATA interface Mac OS X 10 3 or later OR FireWire interface Mac OS X 10 2 or later OR USB 3 0 interface backwards compatible to USB 2 0 Mac OS X 10 2 or later 1 1 2 PC Requirements e Minimum 500MHz Intel Pentium 3 CPU 128MB RAM eSATA interface Windows XP Vista OR FireWire interface2. with software from Microsoft Adobe SS o 2 Great with Quark FileMaker Avid Digidesign Corel NewTek and more Wath oO ede 258 FireWire SATA IDE SCSI and more Ui Mediafour You can find MacDrive 8 at http www macsales com macdrive OWC Mercury Rack Pro Chapter 4 Troubleshooting amp Tips 4 TROUBLESHOOTING amp TIPS 4 1 Troubleshooting Some of the most simple problems can be traced to power or connectivity issues Begin your troubleshooting by verifying that power is plugged into the external storage solution and if connected to a power strip Make sure that the power is turned on at the switch on the strip Then simply verify that your cables both ends are properly plugged into the computer and storage solution If they are and the storage solution is still not working properly try connecting to another interface such as the USB connection and see if the device works properly 4 2 Tips To properly dismount any connected drives from your computer you need to follow a few simple steps e For Macintosh systems There are two methods to umount disks with Macintosh systems Either drag the icon for the disk you wish to dismount to the trash can or click the eject icon next to the disk name in under the DEVICES tab in the sidebar in any finder window For Windows systems Go to the System Tray located in the lower right corner of your screen Click on the Eject icon
3. RAIDO RAID 1 10 RAID3 RAID5 Combine Clear RAID FAN ALARM MUTE BPR 988 AGA GUL HOH DHE HRE ARE To adjust your RAID settings there are 3 switches on the back of the OWC Mercury Rack Pro Use the silkscreened settings as a guide when adjusting the switches to the desired RAID setting Proceed to section 1 6 RAID Settings for instructions on changing the RAID levels on the OWC Mercury Rack Pro 1 6 RAID Settings 1 6 1 Changing the RAID Mode IMPORTANT NOTE Drives of identical model are required for all RAID types other than Clear amp JBOD Independent Drive Mode and JBOD SPAN Combine Mode IMPORTANT NOTE Changing the RAID setup will require you to reformat the drives Reformatting deletes all of the existing data on the drives Make sure that you have backed up your data before proceeding To switch or clear RAID modes follow these steps IMPORTANT NOTE Changing the RAID settings requires you to set the Rack Pro to Clear RAID mode between each mode change With the OWC Mercury Rack Pro turned OFF adjust the switches on the back of the unit to the desired setting either to Clear RAID mode or to a RAID level 2 While holding down the SET button power ON the OWC Mercury Rack Pro Keep holding the SET button until you hear a full beep you may hear shorter chirps or beeps while the unit is setting itself into the RAID mode The lights on the Rack Pro will also
4. be created Size Disk Description OWC Total Capacity 4 TB 4 000 819 539 968 Bytes Connection Bus FireWire Write Status Read Write Connection Type External S M A R T Status Not Supported Connection ID 512384778305789 Partition Map Scheme Unformatted Choose a name for the volume You will need to repeat this step for each volume if you selected multiple partitions Click Apply to finish 21 500 11 GB Hitachi HTS5 ee E Macintosh HD Ej 4 TB OWC El New Hard Drive Name New Hard Drive QHL DT ST DVDRW GS21N Format Mac OS Extended Journaled Volume Scheme Volume Information Size 4 00 TB To erase and partition the selected disk choose a scheme from the Volume Scheme pop up menu set options for each volume and click Apply New Hard Drive To resize the volumes on the selected disk drag the dividers between them and click Apply This partition will not be modified Size Available space 3 99 TB Options evert wor Disk Description OWC Total Capacity 4 TB 4 000 819 539 968 Bytes m Connection Bus FireWire Write Status Read Write Connection Type External S M A R T Status Not Supported Connection ID 512384778305789 Partition Map Scheme GUID Partition Table After a few moments partitioning will complete and the OWC Mercury Rack Pro volume will mount on your desktop You can quit Disk Utility youre all set Only for XP 2000 M
5. flash during this process and will stop flashing when complete 3 The OWC Mercury Rack Pro is now set to the newly selected mode If the Rack Pro has just been set to Clear RAID mode you can now repeat steps and to apply RAID setting If the Rack Pro has just been set to a RAID mode it is now ready to be formatted Instructions for formatting can be found in Chapter 3 of this manual MAIC Marcriiruy Darl Dra hanter OWC Mercury Rack Pro Chapte 1 6 2 RAID Modes IMPORTANT NOTES Drives of identical size and model are required for all RAID types other than Clear amp JBOD Independent Drive Mode and JBOD SPAN Combine Mode Changing the RAID mode will require you to reformat the drives Be sure to back up your data first Clear amp JBOD Independent Drive Mode Switch setting DOWN DOWN DOWN Each drive will appear as a single volume If you wish to use a mixed variety of capac ity and model drives this is the mode to use To swap or replace drives dismount all drives and power the OWC Mercury Rack Pro off JBOD SPAN Combine Mode Switch setting UP DOWN UP The drives show up as one large single volume The total size will depend on the drives installed you can use drives of different capacities JBOD SPAN is an array not RAID in which the data is written across drives sequentially This is done to combine the capacities of the drives but it does not provide any performance or redundan
6. power cable into the wall and into the OWC Mercury Rack Pro 2 Connect the eSATA FireWire 800 FireWire 400 or USB 3 0 cable appropriate for the interface your computer supports into the drive and computer eSATA recommended for maximum performance If sold as a preconfigured solution your OWC Mercury Rack Pro is preset as a RAID 5 using the Mac OS Extended format and is ready to use If you want to change this configuration please follow the instructions in Chapter 3 to do so A few precautions and notes when using your external storage device not expose the product to water or humid conditions cover the enclosure s ventilation holes Only one interface eSATA FW800 FW400 USB 3 0 at a time can be used When more than one interface cable is connected the fastest interface has priority To use a different interface dismount the drive from the computer via the operating system then disconnect the interface cable you are changing from first before connecting the new interface cable e Before connecting the device to your computer install the drives and set your preferred RAID mode For the safe removal of your drive and to assure that no data is lost always eject or unmount the drive from your operating system before powering off See section 4 2 for that procedure In order for the computer to access volumes larger than 2TB the Operating System need to support la
7. AID 10 Drive Mirroring with Striping Mode Switch setting UP UP DOWN The drives show up as one volume but only 50 of the total capacity can be used depending on the drive with the smallest capacity RAID 10 creates an exact copy or mirror of a set of data but also uses a RAID 0 Stripe for speed When one drive fails it can be replaced and the data rebuilt automatically Storage Capacity Data Safety Performance ee 1 ________ RAID 3 Drive Striping with Dedicated Parity Mode Switch setting UP PDOWN DOWN The drives show up as one volume but the total capacity depending on the drive with the smallest capacity is the combined size minus the size of one drive RAID 3 uses byte level striping with parity data located on 1 drive Very fast performance can be achieved with RAID 3 while also maintaining fault protection so if one drive fails it can be replaced and the data rebuilt automatically Storage Capacity Data Safety Performance eG oe eee E O RAID 5 Drive Striping with Distributed Parity Mode Switch setting DOWN UP DOWN The drives show up as one volume but the total capacity depending on the drive with the smallest capacity is the combined size minus the size of one drive RAID 5 uses block level striping with parity data distributed across all member disks and therefore provides the perfect balance between high performance and data integrity When one drive fails i
8. B Make sure the box next to the drive name is checked and click Next Select one or more disks to initialize Initialize and Convert Disk Wizard 3 The Wizard will perform its Completing the Initialize and G t Disk Wizard tasks and you will get the follow pte oe completed the Initialize and Convert ing screen You may click Finish You selected the following settings Initialize Disk 1 Convert None To close this wizard click Finish OWC Mercury Rack Pro Chapter 3 Formatting Your drive will appear similar to how Disk 1 does below Notice that the space on the Computer Management ees m File Action View Window Help 0 fees Healthy EISA Configuration 31 Healthy System 18 61GB 12 ji System Tools Event Viewer Shared Folders Local Users and Groups 8 Performance Logs and Alerts Partition Basic FAT Partition Basic NTFS Device Manager lower right reads as Unallocated Right click in this space and choose New Partition Removable Storage Disk Defragmenter Disk Management 8 Services and Applications C 31 MB FAT 18 61 GB NTFS Healthy EIS Healthy System 0 amp Bdisk 1 Basic 18 62 GB Online Properties gt EE Unallocated 8 Primary partition 7 Help New Partition Wizard 5 The New Partition Wiza
9. E and earlier XP 64 BIT Vista amp Windows 7 can continue to the next section If you are not installing a brand new drive into your enclosure it may have a GUID drive partition already installed on it especially if it was originally used with a Macintosh Unfortunately this is not readable by Windows without special software If you wish to use your storage solution on a computer running Windows you will need to repartition and reformat using the following instructions Command Prompt Go to the DOS command prompt by select ing Run from the Start Menu Paes stat the name of program Folder document or 0 n cmd n text box an d h it th b ut Internet resource and Windows will open it for you J to Open cmd OK Cancel Browse diskpart and hit enter cx C WINDOWS system32 cmd exe diskpart lt C gt Copyright 1985 2661 Microsoft Corp C Documents and Settings Administrator gt diskpart Type list disk and hit enter PMicrosoft DiskPart version 5 1 3565 Copyright lt C gt 1999 2003 Microsoft Corporation computer BBELLMAN XP DISKPART gt list disk Type select disk x replacing x with the number of the disk you want to reformat Typically you will see an asterisk under GPT for the disk requiring formatting Disk Status Online Disk 1 Online BDISKPART gt select disk 1 WARNING Th
10. Windows 2000 XP Vista OR USB 3 0 interface backwards compatible to USB 2 0 Windows 2000 XP Vista Windows 7 1 1 3 Supported Drives Up to four 3 5 SATA drives 1 5Gb s 3 0Gb s or 6 0Gb s Drives of identical capacity model are recommended for RAID configurations See Section 1 6 for more infomation about RAID configurations and compatibility 1 2 Package Contents Item eSATA cable FireWire 400 1394A cable USB 3 0 A B cable FireWire 800 13948 cable Power cable Rack Mounting Handles Desktop Mounting Feet o Screws for Rack Desktop Conversion Software CD Bundle solutions only User Guide amp Owner s Manual 1 3 About This Manual Firmware images and descriptions may vary slightly between this manual and the unit shipped Functions and features may change depending on the firmware version Please visit the product webpage for the most recent specifications OWC Mercury Rack Pro Chapter 1 Introduction 1 4 Front View 1 4 1 Buttons Power On Off and SET MUTE button are inside the front door on the left side The SET MUTE button is used for setting the RAID modes covered in section 1 6 RAID Settings and disabling the audible alarm when there is a drive failure 1 4 2 LED Drive Bay Indicators Each drive bay has a multicolor LED indicator Power Power off Blue Power on all 4 drive bays Access Flashing Purple Dri
11. a small green arrow over a hardware image A message will appear detailing the devices that the Eject icon controls i e Safely remove Click on this prompt 3 You will then be given the following message Safe to Remove Hardware It is now safe to unhook the OWC Mercury Rack Pro IMPORTANT REPLACING DRIVES IN AN INDEPENDENT CLEAR RAID SET You can remove any drive from a Clear RAID set and replace it with another drive since the drives are independent from each other Simply power the OWC Mercury Rack Pro off and replace the drive If you physically eject or remove the drive from the OWC Mercury Rack Pro without powering off any mounted drives will disconnect from the computer and improperly dismount Follow the above tips to correcly dismount your drives and then power off the OWC Mercury Rack Pro before proceeding OWC Mercury Rack Pro Chapter 5 Appendix 5 APPENDIX 5 1 FAQ How do format my storage solution A OWC has included some formatting instructions in chapter 3 These are also located online at http eshop macsales com tech center formatting cfm Q What file system should choose when formatting my drive A This will depend on how you want to use the drive but in general we recommend e OS X HFS Mac OS Extended Windows 2000 XP Vista 7 NTFS For cross platform compatibility FAT32 is compatible but single file sizes are limited to 4GB Other options using 3rd
12. ange from Formatting to Healthy OWC Mercury Rack Pro Chapter 3 Formatting 3 At this point you may close the Computer Management window Your drive is ready to use and can be found in My Computer My Computer File Edit view Favorites Tools Help lt gt 2 Search gt gt Folders iat Address Hard Disk Drives System Tasks View system information Local Disk OWC Mercury W Add or remove programs G Change a setting Devices with Removable Storage Other Places gt 314 Floppy CD Drive 0 Network Places A My Documents Using your new Storage Solution on both Macs and PCs MacDrive takes the guesswork out of sharing files Whether you are transferring files between home and the office a class room lab and your dorm room or even on the same computer MacDrive makes it painless In fact you ll hardly know MacDrive is working Once installed MacDrive will automatically give you access to any Mac disk you pop into your computer MacDrive even puts an apple icon on the Mac disk just to share files between M keep things clear You can access files on the Mac disk Drive 8 just like you would with a Windows T formatted disk Open files from the disk or from within a program Mac files automatically get the right icons and file name extensions under both ac disks and Windows F Windows and Mac OS Works great
13. ck Repair Disk Permissions Oo M Show details Clear History Verify Disk Permissions Verify Disk ___ ______ Repair Disk Permissions Repair Disk Select the device with no volumes attached to it in this picture that would be the 4 TB OWC device Click on the picture of the drive icon next to the text OWC Mercury Rack Pro Chapter 3 Formatting OWC a 1 5 Verify Info Burn Mount Eject Enable Journaling New Image Convert Resize Image 51 500 11 GB Hitachi HTSS as ga Macintosh HD Volume Scheme Volume Information 9 4 TB OWC Current 9 6 HL DT ST DVDRW GS21N 0 8 Format Mac OS Extended Journaled Size Bytes To partition the selected disk choose a volume scheme Set the name format and size for each volume Then click Apply R Options evert Apply Disk Description Total Capacity 4 4 000 819 539 968 Bytes Connection Bus FireWire Write Status Read Write Connection Type External S M A R T Status Not Supported a Connection 10 512384778305789 Partition Map Scheme Unformatted Once you ve selected the OWC device you will notice the above change in the Disk Utility application Click on the Partition tab in this picture 4 0 8 6 0 0 QS Verify Info Burn Mount Eject Enable Journaling Newlmage Convert Re
14. cy benefits Storage Capacity Data Safety Performance RAID 0 Drive Striping Mode Switch setting UP UP UP The drives show up as one large single volume RAID 0 is used when speed is the pri mary objective but does not have any redundancy for protection Data is alternated very quickly across two or more drives to gain speed by essentially distributing the workload Since data is written without parity data checking it allows for the fastest data transfer rates but if one drive fails the whole array can become corrupted and data will be lost Always maintain a backup of your data Storage Capacity Data Safety Performance ce S MANC Dae D as OWC Mercury Rack Pro J q Chantan r 1 4 Chapter 1 Introduction RAID 1 Drive Mirroring Mode 2 drives installed only Switch setting UP UP DOWN The drives show up as one volume but only 50 of the total capacity can be used It is highly recommended to use identical drives for this RAID method However while you can utilize drives of different capacity the RAID size will be based on the smallest ca pacity total of the drives used in the RAID set RAID 1 creates an exact copy or mirror of a set of data on the second drive This is useful when reliability and backup are more important than capacity When one drive fails it can be replaced and the data rebuilt Storage Capacity Data Safety Performance CC ee Cid R
15. dows 2000 o Do format partition or ate It IS a d b to Format this partition with the following settings specify the file system as File system NTFS NTFS Leave the Al location Allocation unit size Default e olume label unit size as Default Perform a quick format feel free to give the drive whatever name you prefer Be sure to check the box Perform a quick format If you do not it will likely take several hours for your drive to format C Enable file and folder compression Click Next New Partition Wizard Completing the New Partition Wizard You have successfully completed the New Partition Wizard At the end of the A You selected the following settings Wiza rd you WI see Partition type Primary partition summary of Partion sze 19069 MB 5 Drive letter or path information that you File system NTFS Allocation unit size Default specified during the previous steps To close this wizard click Finish Click Finish OWC Mercury Rack Pro Chapter 3 Formatting Once you have finished with the formatting wizard you will see that your new drive represented as Disk E in this case will display a message of Formatting This should only take a couple of minutes if you chose the quick format option 2 After moment or two the drive s status will ch
16. e clean command will destroy ALL data on the disk you run it on Be sure there is nothing you need to keep on your drive before running any of these commands Type clean and hit enter Disk 1 is now the selected disk SDISKPART gt clean 0 Type exit and hit enter Close the command prompt window You may now proceed with formatting the drive OWC Mercury Rack Pro Chapter 3 Formatting 3 3 Formatting your OWC Mercury Rack Pro on Windows 2000 and later Instructions for other operating systems be found at http www macsales com format IMPORTANT NOTE This procedure will erase all data on your disk drives in the OWC Mercury Rack Pro Back up any important data before proceeding 1 With the drive connected to the computer and powered on right click Computer icon and select Manage from the menu The Initialize manage ________ and Convert Disk Wizard window should appear _ Create Shortcut If the Wizard does not appear expand the Storage menu by clicking on the plus sign Then right click next to the disk number of the drive that you have just connected and click Initialize to bring up the Wizard Initialize and Convert Disk Wizard 2 Inthe next window there should be only one drive listed ee ae al Logical Disk Manager can access it That will be the drive that you connected via eSATA FireWire or US
17. er products not place the drive near sources of magnetic interference such as computer displays televisions or speakers Magnetic interference can affect the operation and stability of your drive not place heavy objects on top of the drive If you detect a problem consult the Troubleshooting section in this manual Protect your drive from excessive exposure to dust during use or storage Dust can build up inside the device increasing the risk of damage or malfunction Other World Computing recommends the use of normal glass cleaning products to keep the high lustre finish at its finest with this product Be sure not to get any moisture inside the holes and if you do allow time to air dry before use Do not block the ventilation outlets on the rear of the drive These help to keep your drive cool during operation Blocking the ventilation outlets may cause damage to your drive and cause an increased risk of short circuiting or fire 800 275 4576 R8 12 12 11 JD OWCMANMRPM3F8Q Copyright 2009 12 Other World Computing All Rights Reserved Other World Computing s Limited Warranty is not transferable and subject to limitations
18. party software exist but are not covered here Q Why does my solution not show up with full capacity on my computer when using Windows 2000 XP A Since Windows 2000 and XP 32 bit use Master Boot Record the operating system limits you to a maximum of 2TB Q How many drives can fail before lose my data A This depends on the RAID mode For RAID 0 and SPAN any drive failure will result in the data being lost For RAID 1 RAID 3 RAID 5 and RAID 10 the failure of two or more drives at the same time will mean that data cannot be recovered Combine Clear RAID modes use independent drives and only that drive that fails is lost Q Will the drives spin down when my computer goes into to sleep or stand by mode A Yes they will spin down and the rack will go into Smart Sleep mode all lights off fans will not spin to save energy It will take about 30 seconds to access your data after being in sleep or stand by mode Q Why does the LED indicator for some of the drives light up red A If one of the HDD LEDs lights up red the drive is defective You need to replace that drive as soon as possible 5 2 About Data Backup To ensure that your files are protected and to prevent the loss of your data we strongly suggest that you keep two copies of your data One copy on your OWC Mercury Rack Pro and a second copy on either your internal drive or another storage medium such as an optical backup or on a second external drive Any data los
19. r drive or attempt to disassemble or modify it Never insert any metallic object into the drive to avoid any risk of electrical shock fire short circuiting or dangerous emissions Your drive contains no user serviceable parts If it appears to be mal functioning have it inspected by a qualified Other World Computing Technical Support representative Never expose your device to rain or use it near water or in damp wet conditions Never place objects containing liquids on the drive as they may spill into its openings Doing so increases the risk of electrical shock short circuiting fire or personal injury General Use Precautions Do not expose the enclosure to temperatures outside the range of 5 to 40 41 F to 104 Doing so may damage the drive or disfigure its casing Avoid placing your drive near a source of heat or exposing it to sunlight even through a window Conversely placing your drive in an environment that is too cold or humid may damage the unit Always unplug the drive from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an increased risk of electrical shock short circuiting or fire Use only the power supply shipped with the device not use the drive near other electrical appliances such as televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the oth
20. rd will launch Click Next to continue 6 Specify your partition type as Primary and click Next The wizard will display the maximum partition size for your drive It is strongly recommended that you do not change the default value Click Next Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk basic disk is physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Select the partition you want to create 9 Primary partition Extended partition Logical dive Maxium disk space in megabytes MB 19069 Minimum disk space in MB Partition size in MB OWC Mercury Rack Pro Chapter 3 Formatting If you li ke you Can specify the 9 Assign the following drive letter drive letter designation for your Mount in the following empty NTFS folder new drive Otherwise one will automatically be assigned Do not assign a drive letter or drive path Click Next New Partition Wizard 9 Before you can use the Format Partition d rive it must be fo rmat To store data on this partition you must format it first te d 51 syste ms Choose whether you want to format this partition and if so what settings you want to use running Win
21. red LED indicates the defective drive You do NOT need to power the enclosure off to do this For RAID 1 RAID 3 RAID 5 and RAID 10 the RAID array will be rebuilt automatically During the rebuild process the drive LED will flash red Rebuilding the RAID array will take several hours to days depending on drive capacity Once the rebuild is complete the LED will turn off or flash red with activity Power cycle the rack enclosure to return to normal LED operation 3 For RAID 0 and Combine Span mode the corresponding LED will turn blue show ing that the defective drive is replaced and a good drive is inserted into the bay You will need to clear and reset your RAID See section 1 6 1 for details on how to do that NOTE Combined drives or independent drives can have the data from the good drives recovered in most cases NOTE We recommend not turning the power off during the rebuild process but if it is interrupted it will continue rebuilding the data as soon as the power is restored The OWC Mercury Rack Pro does NOT need to be connected to a computer for the rebuild process to complete Are D Jvry arnt Ar 9 ae 1 OWC Mercury Rack Pro Chapter 2 System Setup 2 3 Connections to Computer FA Su Se Ar npp RE _ me ARF ff CLL Power Input eSATA Voltage Switch USB 3 0 FW800 Cable Connections Plug the
22. rge volumes e g Windows Vista 32bit 64bit or Mac OS X 10 4 and above OWC Mercury Rack Pro Chapter 2 System Setup 2 4 Converting to Desktop Unit The OWC Mercury Rack Pro can be converted from a rack mounting enclosure to a desktop unit by removing the rack pulls from the sides of the enclosure and attaching the included rubber feet to the enclosure To remove the rack pulls simply remove the 4 Phillips screws on the side of the rack and the rack pull will come off Once you have removed the rack pulls turn the OWC Mercury Rack Pro over and at tach the 4 rubber feet using a Phillips screwdriver to the bottom of the enclosure OWC Mercury Rack Pro Chapter 3 Formatting 3 FORMATTING 3 1 Formatting your OWC Mercury Rack Pro on a Macintosh with Mac OS X IMPORTANT NOTE This procedure will erase all data on your disk drives in the OWC Mercury Rack Pro Back up any important data before pro ceeding 9 The disk you inserted was not readable by this computer Click on the Initialize button First Restore If you re having trouble with the selected disk Click Repair Disk If the repair fails back up and erase the disk If Repair Disk is unavailable click Verify Disk If the disk needs repairs start up from your Mac OS X installation disc and then choose Utilities gt Disk Utility If you have a permissions problem with a file installed by the Mac OS X installer cli
23. rmful interference in which case the user will be required to correct the interference at his own expense NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Health And Safety Precautions Use proper anti static precautions while performing the installation of your drives into this drive enclosure Failure to do so can cause damage to your drive mechanisms and or the drive enclosure e Read this User s Guide carefully and follow the correct procedure when setting up the device not open you
24. s or corruption while using the OWC Mercury Rack Pro is the sole responsibility of the user and under no circumstances will Other World Computing be held liable for compensation or the recovery of any lost data OWC Mercury Rack Pro Chapter 6 Customer Service 6 CUSTOMER SERVICE 6 1 Before Contacting Customer Service Read this manual and review Chapter 4 Troubleshooting amp Tips Try to confirm the problem is with the drive If you have a second computer move the enclosure to that system and verify that the solution does not function with that machine eVisit our tech center for more support suggestions including FAQs http eshop macsales com tech center index cfm If you still need support please have the following available to you The serial number of the enclosure Your invoice number e What operating system you are using e Which kind and model of computer you are using All of this will help soeed your support contact along 6 2 Support Hours Of Operation 8AM 10PM CST Monday Friday 9AM 4PM CST Saturday By Telephone 800 275 4576 North America only International customers please call 815 338 8685 Live Chat is available 24 hours a day 7 days a week Visit http eshop macsales com for more information Or you can email Submit your email at http eshop macsales com Service Tech cfm Copyrights Copyright 2009 12 Other World Computing Inc All rights reserved No part of this p
25. size Image zE 0 a 500 11 GB Hitachi HTSS First Aid Erase Partition RAID Restore Macintosh HD olume Scheme Volume Information 4 TB OWC 1 Partition B gt HL DT ST DVDRW GS21N Name Untitled 1 SS 79 Format OS Extended Journaled Size 4 00 TB To partition the selected disk choose a volume scheme Set the name format and size for each volume Then click Apply A new partition will be created Size 4 OOE Options Revet Apply Disk Description Total Capacity 4 4 000 819 539 968 Bytes Connection Bus FireWire Write Status Read Write Connection Type External S M A R T Status Not Supported Connection ID 512384778305789 Partition Scheme Unformatted You then need to choose how many partitions you wish your OWC Mercury Rack Pro to have For ease of use we re selecting one partition here but of course you could select more if you wish to have multiple volumes created Simply use the pulldown menu under Volume Scheme to create more partitions OWC Mercury Rack Pro Chapter 3 Formatting 1 500 11 GB Hitachi HTSS E Macintosh HD Volume Scheme E 4 OWC 9 HL DT ST DVDRW GS21N Size 4 00 To partition the selected disk choose a volume scheme Set the name format and size for each volume Then click Apply New Hard Drive A new partition will
26. t can be replaced and the data rebuilt automatically Storage Capacity Data Safety Performance eo eo a OWC Mercury Rack Pro Chapter 2 System Setup 2 SYSTEM SETUP 2 1 Drive Installation NOTE If you purchased a preconfigured solution with drives included each drive has a different colored dot on it Use these 4 different colored dots to match the drive to the appropriate drive bay To install your own drive mechanisms Open the front door on the OWC Mercury Rack Pro 2 Install the drive as shown to the left with the SATA connector facing away from you Slide the drive all the way into the drive bay It will fit flush with the aluminum frame Repeat the previous steps for each drive you are installing NOTE Be careful to not damage any components and do not force the drives into place If they don t slide in easily make sure there are no obstructions IMPORTANT ADDING DRIVES TO AN EXISTING RAID SET It is not possible to add more drives to an existing RAID array or change the RAID configuration without reformatting To add additional drives at a later point with the OWC Mercury Rack Pro turned OFF adjust the switches on the back of the unit to the Clear RAID setting down down down Power the OWC Mercury Rack Pro ON while holding down the SET button right next to it This will clear the existing RAID settings out Once the unit has beeped and the drive access lights stop flashing yo
27. u can release the buttons and press the power button again to turn the enclosure off You are now able to change the switches to whichever RAID setting you wish to use IMPORTANT ADDING DRIVES TO AN INDEPENDENT CLEAR RAID SET You can remove any drive from a Clear RAID set and replace it with another drive by powering the OWC Mercury Rack Pro off and replacing the drive NOTE To avoid corruption it is essential to eject unmount all drives and power the unit off OWC Mercury Rack Pro Chapter 2 System Setup 2 2 Replacing Drives When one of the drives fails the corresponding activity LED will light up solid red and the alarm will sound To disable the alarm press the SET button once If only one drive is defective and the RAID mode is set to RAID 1 RAID 3 RAID 5 or RAID 10 the data can still be accessed but we strongly suggest that you replace the faulty drive mecha nism immediately with an identical model capacity drive to assure continued backup and data safety To remove the drive from the enclosure simply use the flip lever located above the drive to eject the drive mechanism If more than one drive fails at the same time or if one drive fails and the RAID mode is set to RAID 0 Combine Span the data is lost in Combine mode only on that one drive and the system cannot be accessed again until the drive s are replaced anda new array is built Check the HDD LED and replace the faulty drive The
28. ublication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Other World Computing Changes The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Other World Computing assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein Other World Computing reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes FCC Statement Warning Modifications not authorized by the manufacturer may void the user s authority to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause ha
29. ve being accessed Rebuild Slow Blinking red Rebuilding RAID array Solid Red Faulty drive 1 5 Rear View 1 5 1 Connections ee camel Input Voltage Switch USB 3 0 FW800 Cable Connections Verify the voltage switch is set properly to 115V or 230V Plug the power cable into the wall and into the OWC Mercury Rack Pro 9 Connect the eSATA FireWire 800 FireWire 400 or USB 3 0 cable appropriate for the interface that your computer supports into the drive and computer eSATA or USB 3 0 interfaces are recommended for maximum performance The majority of North America uses 115V If you are outside of North America or have adapted the power plug in any way confirm which voltage is appropriate for your use before powering on If sold as a preconfigured solution your OWC Mercury Rack Pro is preset as a RAID 5 using the Mac OS Extended format and is ready to use If you want to change this configuration please follow the instructions in Chapter 3 to do so OWC Mercury Rack Pro Chapter 1 Introduction 1 5 2 Fan Alarm Mute Button In the event one of the fans within the OWC Mercury Rack Pro fails an alarm will sound The Fan Alarm Mute button located on the rear panel of the unit will mute the alarm It is recommended to replace the failed fan as soon as possible in order to adequately cool the unit prevent damage to components and avoid data loss 1 5 3 RAID Selector Switches
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