DELL Precision R7610
Contents
1. Outer Riser Slot 1 Slot 2 Slot 3 Slot 4 Center Riser Option 1 110 Specification Realtek ALC3220 audio codec Specification Intel 82579 and Intel 82574 Ethernet controllers Specification PCI Express 3 0 PCI Express 2 0 PCI 2 3 optional SAS USB 2 0 SATA 3 PCI 133 MB s PCI Express e PCIe 3 0 x16 slots bidirectional speed 16 GB s e PCle 3 0 x8 slots bidirectional speed 8 GB s e PCle 3 0 x4 slots bidirectional speed 4 GB s e PCle 2 0 x4 slots bidirectional speed 2 GB s PCI 2 3 32 bit 33MHz 133MB s SAS 3 Gbps and 6 Gbps SATA 1 5 Gbps 3 Gbps and 6 Gbps USB 480 Mbps high speed 12 Mbps full speed 1 2 Mbps low speed Specification PCI Express 3 0 x4 x16 electrical mechanical full height full length PCI Express 3 0 x16 electrical and mechanical full height full length N A PCI Express 3 0 x16 electrical and mechanical full height full length Card Slots Specification Slot 5 PCI Express 3 0 x8 x16 electrical mechanical full height Slot 6 Center Riser Option 2 Slot 5 Slot 6 Rear 10 Slot 7 Table 9 Drives Drives full length PCI Express 3 0 x16 electrical and mechanical full height full length PCI 32b 5V full height full length PCI Express 3 0 x16 electrical and mechanical full height full length PCI Express 2 0 x4 x16 electrical mechanical half height half length Specification Externally accessible slimline SATA op2. connector placement exist Ensure that the memory you are using is supported by your computer Determine if a conflict exists by removing an expansion card not a graphics card and restarting the computer If the problem persists reinstall the card you removed then remove a different card and restart the computer Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts Clear CMOS Disconnect all internal and external peripherals and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one If the problem persists the system board system board component is faulty Ensure that the display monitor is plugged into a Light Pattern Diagnostic LEDs Error Messages Power Button LED Errors That Halt the System Completely Problem Description Troubleshooting Steps discrete graphic card Ensure that all hard drives and optical drive cables are properly connected to the system board If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure itis functioning properly If the operating system is attempting to boot from a device such as the floppy drive or optical drive check system setup to ensure the boot se
3. front chassis assembly cooling shroud cover front bezel 4 Follow the procedures in A ter Working Inside Your Computer 30 67 68 31 Removing the Heat Sink Follow the procedures in Before Working Inside Your Computer Remove front bezel cover cooling shroud fan bracket Slide the front chassis assembly forward Loosen the captive screws on the heat sink It is recommended to begin loosening the diagonal facing screws to prevent one side of the heat sink from lifting during removal a Lift the heat sink and remove it from the computer 69 70 32 Installing the Heat Sink 1 Place the heat sink over the processor on the system board 2 Tighten and secure the diagonally facing captive screws on the heat sink 3 Install fan bracket front chassis assembly cooling shroud cover front bezel 4 Follow the procedures in After Working Inside Your Computer 7 72 33 Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel Cover cooling shroud frontchassis assembly fanbracket heatsink 3 To remove the processor NOTE The processor cover is secured by two levers They have icons that indicate which lever needs to be opened first and which lever closes first a Press down on the first lever holding the processor cover in place and release it sideways from its retention
4. Liftthe cooling shroud straight up and away from the system board 17 41 42 Installing the Cooling Shroud 1 2 3 Place the cooling shroud in front of the system fans into the system board Install cover front bezel Follow the procedures in After Working Inside Your Computer 18 43 44 19 Removing the SAS Serial attached SCSI Backplane 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover cooling shroud optical drive hard drive carrier hard drive assembly 3 Disconnect all the SAS cables by pressing on their respective release tabs AN E 4 Push the blue release tabs in the direction of the arrows towards the hard drive assembly to release the SAS backplane from the system board a Liftand remove the SAS backplane from the computer 45 46 20 Installing the SAS Serial Attached SCSI backplane 1 2 3 Push the blue release tabs and insert the backplane in the slot on the system board along the hard drive assembly Connect the SAS cables Install hard drive assembly hard drive carrier optical drive cooling shroud cover front bezel Follow the procedures in After Working Inside Your Computer 4 48 21 Removing the Front Chassis Assembly 1 2 3 Follow the procedures in Before Working Inside Your Computer Remove front bezel cover cooling shroud Press
5. at 0 001 to 0 01 G2 Hz 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec G1 or lower as defined by ISA S71 04 1985 48 System Setup Boot Menu As with previous workstation platforms this computer includes a one time boot menu This feature gives users a quick and convenient mechanism to bypass the System Setup defined boot device order and boot directly to a specific device for example floppy CD ROM or hard drive The boot menu enhancements introduced on previous platforms are as follows Easier access Although the lt Ctrl gt lt Alt gt lt F8 gt keystroke still exists and can be used to call up the menu simply press lt F12 gt during system bootto access the menu e User prompting Not only is the menu easy to access but the user is prompted to use the keystroke on the BIOS splash screen The keystroke is no longer hidden from the user Diagnostics options The boot menu includes two diagnostic options IDE Drive Diagnostics 90 90 Hard Drive Diagnostics and Boot to the Utility Partition The benefit here is that the user does not have to remember the lt Ctrl gt lt Alt gt lt D gt and lt Ctrl gt lt Alt gt lt D gt and lt Ctrl gt lt Alt gt lt F10 gt keystrokes NOTE Since the one time boot menu only affects the current boot it has the added benefit of not requiring the
6. board 33 34 14 Installing the Control Panel PN Connect the control panel cables Install the screws that secure the control panel Replace the torx screw that secures the control panel Install cover front bezel Follow the procedures in After Working Inside Your Computer 35 36 15 Removing the Optical Drive 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove front bezel cover cooling shroud Push the blue release tab in the direction indicated and lift the plastic cover a Release the plastic cover from the hinges that secure it on the other side and remove it from the computer Disconnect the power and data cables from the optical drive a Press down and push the blue release tab towards the front of the computer b Slide the optical drive out through the front of the computer 37 38 16 Installing the Optical Drive 1 Insert the optical drive into the drive bay Connect the power and data cables Replace the plastic cover by securing the tabs on one side to the metal hinges and by pressing down the other side until it clicks into place 4 Install cooling shroud cover front bezel 5 Follow the procedures in After Working Inside Your Computer 39 40 Removing the Cooling Shroud 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3
7. hook b Repeat step a to release the second lever from its retention hook c Liftup and remove the processor cover d Liftthe processor to remove it from the socket and place it in antistatic package 73 4 Repeat the above steps to remove the second processor if available from the computer To verify if your computer has dual processor slots see the System Board Components 74 34 Installing the Processor 1 Place the processor in its socket 2 Replace the processor cover NOTE The processor cover is secured by two levers They have icons that indicate which lever needs to be opened first and which lever closes first Slide the first lever sideways into the retention hook to secure the processor Repeat step 3 to slide the second lever into the retention hook Install heatsink fan bracket front chassis assembly cooling shroud cover front bezel 6 Follow the procedures in After Working Inside Your Computer 75 76 Removing the Expansion Card Cages 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3 Release the power cables from the metal clips 4 4 Lift the outer expansion card cage and flip it over 39 71 5 Disconnect all the cables leading up to the outer expansion card cage and lift it away from the computer 6 Disconnect all the cables leading up to the center expansion card
8. inwards on the two release tabs and slide the front chassis assembly towards the front of the computer 49 50 Installing the Front Chassis Assembly 1 Slide the front chassis assembly towards the back of the computer until it clicks into place 2 Install cooling shroud cover front bezel 3 Follow the procedures in After Working Inside Your Computer 22 51 52 Removing the Fan Bracket 1 2 3 Follow the procedures in Before Working Inside Your Computer Remove cover cooling shroud Pull both release tabs upwards simultaneously to release the fan bracket a Liftthe fan bracket and remove it from the computer 23 53 54 24 Installing the Fan Bracket 1 2 3 4 Place the fan bracket in the computer Ensure that there are no cables on top of the fan connectors Press both release tabs downwards simultaneously to secure the bracket Install cooling shroud cover Follow the procedures in After Working Inside Your Computer 55 56 25 Removing the System Fans 1 Follow the procedures in Before Working Inside Your Computer 2 Remove cover front chassis assembly 3 Press the release tab and lift the fan out of the system fan assembly a Repeatthe above step to remove the remaining system fans from the assembly d 57 58 26 Installing the System Fans 1 Insert the fan in the system fan assembly until it clicks in
9. system but will display a warning message pause for a few seconds and then continue to boot e Alert Cover was previously removed e Alert Error initializing PCI Express slot n or bridge 108 4 Specifications NOTE Offerings may vary by region The following specifications are only those required by law to ship with your computer For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Table 1 Processor Feature Specification Type 4 6 and 8 core Intel Xeon Processor Cache Instruction Cache 32 KB Data Cache 32 KB 256 KB Mid Level Cache per core up to 20 MB 4C 10 MB 6C 15 MB 12 MB 8C 20 MB Last Level Cache shared among all cores Table 2 System Information Feature Specification Chipset Intel C600 chipset BIOS chip NVRAM 8 MB 4 MB serial flash EEPROM Table 3 Memory Memory Specification Type 1600 DDR3 ECC RDIMM Speed 1066 Mhz 1333 Mhz or 1600 MHz Connectors sixteen DIMM slots Capacity 2 GB 4 GB 8 GB and 16 GB Minimum memory 4 GB 2x 2 GB DIMM Maximum memory 256 GB Table 4 Video Video Specification Discrete Up to three PCI Express x16 graphics cards full height full length Maximum of 600 W 109 Table 5 Audio Audio Integrated Table 6 Network Network Integrated Table 7 Expansion Bus Expansion Bus Bus type Bus speed Table 8 Card Slots Card Slots
10. the system password and the administrator password Enable Password Changes enabled by default Controls whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system When enabled the BIOS will turn on the TPM during POST so that it can be used by the operating system TPM Security disabled by default When the option is enabled the user can select between three options e Deactivate e Activate e Clear Enables or disables the Execute Disable mode of the processor Enable CPU XD Support Enabled by default Determines whether access to the Option ROM configurations are permitted during boot like CTRL I or CRTL P Enable OROM Protection Enabled by default Activates or deactivates the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate Disabled by default e Disable e Activate Controls the chassis intrusion feature You can set this option to Clear Intrusion Warning Enabled by default Options available are enabled when the check box is selected e Disable e Enable e On Silent Enabled by default if chassis intrusion is detected 119 Power Management AC Recovery Auto On Time Deep Sleep Mode Remote Wake Up Maintenance Service Tag Asset Tag System Management SERR Messages POST Behavior Fast Boot Numlock LED POST Hotkeys 120 Determines how the system responds when AC power is re appli
11. 09 NW Power Button LED Problem Description Memory modules are detected but amemory power failure has occurred A possible CPU or system board failure has occurred BIOS may be corrupt or missing A possible system board failure has occurred Power connector not installed properly Troubleshooting Steps problem is with the power supply e If two or more memory modules are installed remove the modules then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If only one memory module is installed try moving it to a different DIMM connector and re start the computer e favailable install verified working memory of the same type into your computer Replace the CPU with a known good CPU If the computer still fails to boot inspect the CPU socket for damage The computer hardware is operating normally but the BIOS may be corrupt or missing Remove all peripheral cards from the PCI and PCle slots and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one Re seat the 2x2 power connector from the power supply unit 103 Light Pattern Diagnostic LEDs 0 9090 OOO 00090 90 090 0000 104 Power Button LED Prob
12. Dell Precision Workstation R7610 Owner s Manual Regulatory Model E15S Regulatory Type E15S002 Notes Cautions and Warnings u NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem IN WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Del
13. Processor ua a aaa a iaat 75 35 Removing the Expansion Card Cages s ssssssssssssssssssssssssssssssssessssessssssscsesasssssesessesacess 77 36 Installing the Expansion Card Cages csssssssssssssssssessesssssssesessssesseeassacssnseeseesssnsenssees 81 37 Removing the Power Distribution Unit eese neret 83 38 Installing the Power Distribution Unit eene eene rnnntntnnnntnn 85 39 Removing the Remote Access Host Card essere 87 40 Installing the Remote Access Host Card eene ntes 89 41 Removing the SAS Controller Card esee tentent 91 42 Installing the SAS Controller Card eese nennen 93 43 Removing the System Board 95 44 Installing the System Board eese tenen tertntnrtntnntnns 97 45 System Board Components esses sese nenne rte tnn retenta tta se tetas sa san tassa sas sads 99 46 Troubl shOoting e il 101 DiaQnostic B Ee 101 Error iC EDD e ditada 107 Errors That Halt the System Completely sessi eee eene tenerent rtt tentent tenete 107 Errors That Soft Halt the System sess sesssesesseeee entente enana ntn int tette rearme 107 Errors That Do Not Halt the System s csccsseccsessesssesescseeeeeeecseeceesesseecaee
14. able Default e No Boot Determines how the built in serial port operates e Disable e Auto default e COMI e COM3 Enables or disables various system devices e Front USB e Rear USB e Audio 117 Video Primary Video Performance Multi Core Support Hyper Threading Technology Intel TurboBoost Intel SpeedStep C States Control Hardware Prefetcher Adjacent Cache Line Prefetch Limit CPUID Value Memory Node Interleaving Virtualization Support Virtualization VT for Direct 1 0 Security Administrator Password 118 Allows the user to specify the order in which the system assigns primary video controller when two or more controllers are available e Controller 1 e Controller 2 Specifies whether the computer will have one or all cores enabled Enable Multi Core Support Enabled by default Enables or disables the Hyper Threading Technology Enable Hyper Threading Technology Disabled by default Enables or disables the Intel TurboBoost mode of the processor Enable Intel Turbo Boost Technology Enabled by default Enables or disables the Intel SpeedStep mode of the processor Enable Intel SpeedStep Enabled by default Enables or disables additional processor sleep states C States Control Enabled by default When enabled it will automatically prefetch data and code for the processor Enable Hardware Prefetcher Enabled by default When enabled the processor will retriev
15. and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover gm B ON A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer If required verify thatthe computer works correctly by running the Dell Diagnostics System Overview 2 The figure below displays the inside view of the computer after the front bezel and the cover have been removed The callouts show the names and the layout of the components inside the computer oo YO a A CO n2 pee gt me ww N C control panel plastic cover cooling shroud fan bracket System fans power distribution unit center expansion card cage outer expansion card cage coin cell battery SAS back plane front chassis assembly hard drive optical drive 11 Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Unlock the front bez
16. caeseseeecaeaeaeesaeesaeseseeeneeesaeenseeesaeecaes 108 AT SHOGHICQUONS n ete A EE teas 109 48 System nine ET t 115 Boot MGM i i i ES reticere t de ERA EAE ERE E EEEE O EEEE 115 Timing Key Seguente A E A A aa a E A aaan 115 Dell DiagnostiGs eian i teet A had a id dre tees reale 116 System SU UID CE 116 49 Contactind Dell oce ertet een 123 Contacting Dell iii 123 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist A A A A A Es e You have read the safety information that shipped with your computer e A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz
17. cage 78 79 80 36 Installing the Expansion Card Cages Seo rpan gt Connect the cables leading to the center expansion card cage Install the center expansion card cage in the computer Connect the cables leading to the outer expansion card cage Install the outer expansion card cage in the computer Thread the cables leading to the expansion card cage Install cover front bezel Follow the procedures in After Working Inside Your Computer 81 82 37 Removing the Power Distribution Unit Follow the procedures in Before Working Inside Your Computer front bezel cover cooling shroud power supply system fans fan bracket Slide the front chassis assembly forward Disconnect the optical drive power connector and the SAS backplane connector by pressing the notch on each individual connector and pulling them in an outward direction 7 GA DA Oe pes PN 2 Remove 3 4 5 Disconnect the CPU 1 CPU 2 power connectors CPU 1 CPU 2 memory power connectors power distribution unit connector and the 24 pin connector from the system board 83 6 Unroute all the cables from the routing tabs 7 Remove the screws that secure the power distribution unit a Liftthe power distribution unit upwards and remove it from the computer 84 38 Installing the Power Distribution Unit Place the power distribution unit on the computer Install the screws that secure the power di
18. e the current and subsequent cache line Enable Adjacent Cache Line Prefetch Enabled by default When enabled limits the maximum value the processor Standard CPUID Function will support Enable CPUID Limit Disabled by default Controls how many system memory distributed between physical processors is configured and reported to the operating system e SMP default e NUMA default for dual processor systems Specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Enable Intel Virtualization Technology Enabled by default Specifies whether a Virtual Machine Monitor VMM can utilize additional hardware capabilities provided by Intel Virtualization technology for direct 1 0 Enable Intel VT for Direct I O Disabled by default Used to prohibit an unauthorized user from changing any configuration settings Enter the following details and click OK Security System Password Password Changes TPM Security CPU XD Support OROM Protection Computrace R Chassis Intrusion 1 Old Password 2 New Password 3 Re enter the new password Used to prohibit an unauthorized user from booting Enter the following details and click OK 1 Enter the old password If the password is not set the Enter the old password field will not be set 2 Enter the new password 3 Re enter the password Controls the interaction between
19. ed after a power loss You can set the AC Recovery to e Power Off default e Power On e Last State Sets time to automatically turn on the computer Time is kept in standard 12 hour format hour minutes seconds Change the startup time by typing the values in the time and AM PM fields The options available are e Disable default e Every Day e Weekdays u NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is setto disabled Determines how aggressive the computer is at conserving power while it is shutdown or in Hibernate mode Enable Low Power Mode Disabled by default Determines if the system can be powered up remotely from Suspend Hibernate or Off e Disable e Enable Enable with Boot to NIC Displays the Service Tag of your computer Allows you to create a system asset tag if an asset tag is not already set Controls the System Management mechanism e Disable default e DASH ASF 2 0 Controls the SERR message mechanism Enable SERR Messages Enabled by default Allows speeding up the boot process by bypassing some compatibility steps Enable Fast Boot Enabled by default Specifies if Numlock feature should be on when your computer starts Enable Numlock LED Enabled by default Specifies if the sign on screen displays a message stating the keystroke sequence required to enter the Setup program or the QuickBoot feat
20. ed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back ofthe computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 o gom Pw Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer A CAUTION To disconnect a network cable first unplug the cable from your computer and then un
21. el using the key provided a Lift the bezel release tab and pull the front bezel away from the computer Installing the Front Bezel Pp gt Insert the front bezel in its slot in a downward direction and push it towards the computer Secure the release tab Lock the front bezel using the key provided Follow the procedures in After Working Inside Your Computer Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel 3 Rotate the latch release lock counter clockwise to the unlocked position a Liftthe latch and slide the cover towards the back of the computer 4 Liftthe cover away from the computer 17 Installing the Cover 1 2 3 4 Place the cover on the computer and press it down until it clicks into place Press down the cover latch Install the front bezel Follow the procedures in After Working Inside Your Computer 19 20 Removing the Power Supply 1 2 Follow the procedures in Before Working Inside Your Computer Press and hold the orange tab towards the latch and pull the power supply unit away from the computer 21 22 Installing the Power Supply Unit 1 Insert the power supply unit into the computer until it clicks into place 2 Follow the procedures in After Working Inside Your Computer 23 24 Removing the Hard Drive Carrier 1 Follow the procedures in Before Working Inside Your Computer Remove t
22. emote access host card expansion card cages cover front bezel 3 Follow the procedures in After Working Inside Your Computer 93 94 Removing the System Board 1 2 3 Follow the procedures in Before Working Inside Your Computer Remove front bezel cover cooling shroud heat sink processor memory front chassis assembly power supply fan bracket expansion card cages power distribution unit 43 Lift the blue release tab slide the system board forward in the direction indicated and remove it from the computer 95 96 Installing the System Board 5 1 2 3 4 Place the system board on the chassis Slide the system board towards the back of the computer Press the blue release tab Install power distribution unit expansion card cages fanbracket memory processor heatsink front chassis assembly cooling shroud cover front bezel Follow the procedures in A ter Working Inside Your Computer 44 97 98 45 System Board Components The following image displays the system board components 1 2345 6 j i Ea E pu TU y M pud e C E Ea 161514 1312 11 1 DIMM slots 12 SATA connector 2 System fan connectors 13 coin cell battery slot 3 Front panel connector 14 CPU 1 memory power connector 4 CPU 2 memory power connector 15 Password reset jumper 5 Power distribution unit connector 16 Rea
23. he front bezel 3 Press the hard drive carrier release button a Pull the hard drive carrier handle open b Slide the hard drive out of the drive bay A gt 25 26 10 Installing the Hard Drive Carrier E L Insert the hard drive into the drive bay Press the hard drive carrier handle until it clicks into place Install the front bezel Follow the procedures in After Working Inside Your Computer 27 28 Removing the Hard Drive Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel hard drive carrier 3 Remove the screws that secure the hard drive caddy to the hard drive a Slide the hard drive out of the drive assembly 11 29 30 12 Installing the Hard Drive Assembly 1 Place the hard drive in the hard drive caddy 2 Tighten the screws that secure the hard drive on either side of the hard drive caddy 3 Install hard drive carrier front bezel 4 Follow the procedures in After Working Inside Your Computer 31 32 13 Removing the Control Panel A CAUTION Two different Torx screwdrivers are needed for the control panel disassembly reassembly a T10 and T8 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3 Remove the torx screw that secures the control panel a Disconnectthe control panel cables b Remove the screws that secure the control panel
24. ht A good connection at 1000 Mbs exists between the network and the computer amber light flashes when there is network activity on the connection off computer is off or has completed POST amber blinking light see the service manual for specific diagnostic codes Specification 3 V CR2032 lithium coin cell 100 V to 240 V 12 00 A to 6 00 A 50 Hz to 60 Hz 1023 W 100 VAC to 120 VAC 1100 W 200 VAC to 240 VAC 1400 W 200 VAC to 240 VAC 4774 BTU hr u NOTE Heat dissipation is calculated by using the power supply wattage rating u NOTE See the safety information that shipped with your computer for important voltage setting information Table 14 Physical Physical Height Width Depth with front bezel without front bezel Weight Minimum with front bezel without front bezel Table 15 Environmental Environmental Temperature Operating Storage Specification 86 30 mm 3 40 inches 440 60 mm 17 35 inches 792 70 mm 31 21 inches 753 60 mm 29 67 inches 19 43 kg 42 74 Ib 19 06 kg 41 92 Ib Specification 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 149 F 113 Environmental Relative humidity maximum Operating Storage Maximum vibration Operating Storage Maximum shock Operating Storage Airborne contaminant level 114 Specification 10 to 90 noncondensing 5 to 95 noncondensing 5 Hz to 350 Hz at 0 0002 G2 Hz 5 Hz to 500 Hz
25. l SATA Power Table 12 Controls and Lights Controls and Lights Power button light System ID button and light Drive activity light Network link integrity lights front 112 one 28 pin connector two 36 pin Mini SAS connectors six 29 pin HDD connectors one 14 pin connector Specification off system is off or unplugged solid blue light computer is operating normally blinking blue light computer is in stand by solid amber light the computer does not start indicating a problem with the system board or power supply blinking amber light indicates a problem has occurred with the system board blue light flashes front and back of chassis when the button is pressed Press the button again to turn it off blue light blinking blue light indicates that the computer is reading data from or writing data to the hard drive blue light A good connection exists between the network and the computer off no light The computer is not detecting a physical connection to the network Controls and Lights Network link integrity lights rear Network activity lights Diagnostic lights Table 13 Power Power Coin cell battery Voltage Wattage Maximum heat dissipation Specification green light A good connection at 10 Mbs exists between the network and the computer orange light A good connection at 100 Mbs exists between the network and the computer amber lig
26. l Inc is under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 05 Rev A00 Contents Notes Cautions and Warning ssssessssssssssssssssesscsescsessesseesesscsesecsinsesseeaeeacsacsnssseeseesceas 2 1 Working on Your Computer ausssesssnesnnnesnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 Before Working Inside Your e e 00 7 O M EI 8 Tutning Off Your Compuesto tout tette at A E a 8 After Working Inside Your DOITBUEOI tec PP Rt atn lua n S 8 2 System Ove Mie Wini iib ped n enira tto p a east que a i Dust 11 3 Removing the Front Bezel oca 13 A Installing he Front Bezana a pe po CD pO E sod 15 Removing the GOVAN ers ee 17 6 Installing fie Cover uuo teo boa rc e need eoe dolemue a eain 19 7 Removing the Power Supply eee eese serene tentat rencores 21 8 Installing the Power Supply Unit esent tentnntnntntnnnns 23 9 Removing the Hard Drive Carrier eese nennen tenente tenente tente tnnas 25 10 Installing the Hard Drive Carrier eese nenne rne rtetnntnrnntnntnnun 27 11 Removing the Hard Drive Assembly eese nete nne tentent 29 12 Installing the Hard Drive Assembly essere neerentntnntnnnntnntnnn 31 13 Removing the Control Panel 33 14 Installing the Control Panel ii une 35 15 Rem
27. l time clock reset jumper 6 24 pin power connector 17 Processor 1 power connector 7 Front USB connector 18 Processor 1 8 1 0 riser bus 19 Processor 2 power connector 9 SAS connectors 20 Processor 2 10 PCle G2 S7 bus connector 11 1 0 riser bus 99 100 46 Troubleshooting Diagnostic LEDs u NOTE The diagnostic LEDs only serve as an indicator ofthe progress through the POST process These LEDs do not indicate the problem that caused the POST routine to stop The diagnostic LEDs are located on the front ofthe chassis nextto the power button These diagnostic LEDs are only active and visible during the POST process Once the operating system starts to load they turn off and are no longer visible The system now includes pre POST and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more accurate NOTE The diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Light Pattern Problem Description Troubleshooting Steps Diagnostic LEDs Power Button LED A T The computer is either u Re seat the power J turned off or is not receiving cable in the power power connector at the back of the computer and the electrical outlet e Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly e Ensure that any power strips being
28. lem Description Possible peripheral card or system board failure has occurred A possible system board failure has occurred A possible coin cell battery failure has occurred The computer is in a normal on condition The diagnostic lights are not lit after the computer successfully boots to the operating System A possible processor failure has occurred Memory modules are detected but a memory failure has occurred Troubleshooting Steps Remove all peripheral cards from the PCI and PCle slots and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one e Disconnect all internal and external peripherals and re start the computer If the computer boots add the peripheral cards back one by one until you find the bad one e Ifthe problem persists the system board is faulty Remove the coin cell battery for one minute reinstall the battery and restart Ensure that the display is connected and powered on Re seat the processor e ftwoor more memory modules are installed remove the modules see your service manual then re install one module see your service manual and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have Light Pattern Problem Description Troubleshooting Steps Diagnostic LEDs Power Button LED identified a faulty module o
29. load and the PSA diagnostics run If this passes the standard Dell Diagnostics main menu appears When exiting the diagnostics the system reboots and returns to the installed operating system Restarting the computer with the lt Ctrl gt lt Alt gt lt Del gt keystroke also returns the system to the normal boot sequence as well Drives sent for service replacement do not have the utility partition and therefore do not have this capability If pressed the keystroke is ignored on these drives u NOTE The utility partition is not protected from debug routines or the FDISK utility System Setup Options u NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear e To make changes to the BIOS setup select one of the below options update the information and click Apply e To revert to the factory settings click Load Defaults e To close the window click Exit General System Board Displays the following information e System Information Displays BIOS Version Service Tag Express Service Code Asset Tag Manufacture Date and the Ownership Date e Memory Information Displays Memory Installed Memory Speed Number of Active Channels Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size DIMM 4 Size DIMM 5 Size DIMM 6 Size DIMM 7 Size DIMM 8 Size DIMM 9 Size DIMM 10 Size DIMM 11 Size DIMM 12 Size DIMM 13 Size DIMM 14 Size DIMM 15 Size and DIMM 16 Size e Processor I
30. nformation Displays processor information for each CPU The following fields are common for CPU 1 and CPU 2 Processor Type Processor Speed QPI Speed Processor L2 Cache Processor L3 Cache Processor ID Microcode Version Multi Core Capable HT Capable and 64 Bit Technology e Slot Information Displays SLOT1 SLOT1 SLOT2 SLOT3 SLOT4 SLOTS SLOT6 and SLOT7 Date Time Displays current date and time settings Changes to the system date and time take effect immediately Boot Sequence Specifies the order in which the computer attempts to find an operating system from the devices specified in this list e USB Floppy Drive e Hard disk drive e CD DVD CD RW Drive e Onboard or USB CD ROM Drive e USB Device 116 Drives Diskette Drive SATA Operation Drives System Configuration Integrated NICs USB Controller Serial Port 1 Miscellaneous Devices Determines how the BIOS configures floppy drives e Disabled e Enabled default Configures the operating mode of the integrated hard drive controller e RAID Autodetect AHCI e RAID Autodetect ATA e RAID On default These fields let you enable or disable various drives in the computer SAS 0 SAS 1 e SAS2 e SAS 3 e SAS 4 SAS 5 SAS 6 Enables or disables the integrated network card You can set the integrated NIC to e Disable e Enable default e Enabled with PXE Enables or disables the integrated USB controller e Disable e En
31. oving the Optical Dnven ne 37 16 Installing the Optical Drive u Da 39 17 Removing the Cooling rica ii 4 18 Installing the Cooling Shroud eese tentent 43 19 Removing the SAS Serial attached SCSI Backplane 45 20 Installing the SAS Serial Attached SCSI backplane ss 47 21 Removing the Front Chassis ASSOEMDI s s ssssssssssssesssssssscseeseescsecseessseesseacsassecseeseesees 49 22 Installing the Front Chassis Assembly ressent 51 23 Removing the Fan Bracket eese eeeee serene tantae tata ta santa tosta sa tassa tasa 53 24 Installing the Fan Bracket in it ee 55 25 Removing the System Fans scsssssssssssessssssessesssseescseesessesesscsessessesesaeeecsesacseeseeacsenseeacseess 57 26 Installing the System Fans etes ee reese rne tnste tanta tta tensa tan sa saass 59 27 Removing the Coin Cell Battery ssscssssssssssessessessssssssssesssssssseeseesessesecsnsessenssseeseeseesees 61 28 Installing the Coin Cell Battery esent en tentent nnntnntnis 63 29 Removirig the Memory in i t p ti rice Ec eser in heehee edie 65 30 Tristallirig the Memo cuisine 67 31 Removing the Heat Sink an een 69 32 Installing the Heat SIH usce is 7 33 REMOVING the Processor en ne 13 34 Installing the
32. plug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver Phillips screwdriver e Small plastic scribe Turning Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system n Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings l b Click the O and select Shut down In Windows 7 1 Click start 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut m Down 2 Ensure that the computer
33. quence is correct for the devices installed on your computer The following is a list of BIOS error messages that will halt the system completely requiring you to cycle the system s power e Error Memory configured incorrectly Please enter Setup for Memory Info details e Alert Processor Cache Size Mismatch e Alert Processor Type Mismatch Alert Processor Speed Mismatch e Alert Incompatible Processor detected Errors That Soft Halt the System The following is a list of BIOS error messages that will cause a soft halt of the system and the user will be prompted to press F1 to continue or F2 to enter the system setup e Alert Air temperature sensor not detected e Alert Card cage fan failure e Alert CPU 0 fan failure 107 e Alert Chipset heat sink not detected Alert Operating in debug mode Please populate memory in pairs for normal operation e Alert Power supply fan failure e Alert Previous fan failure e Alert Previous processor thermal failure e Alert Previous reboot was due to voltage regulator failure Alert Previous shutdown due to thermal event e Alert Previous voltage failure e Alert System battery voltage is low e Alert Uncorrectable memory error previously detected at XXXXXXXXh e Alert Unable to initialize fan controller e Plug amp Play Configuration Error Errors That Do Not Halt the System The following is a list of BIOS error messages that do not halt the
34. r reinstalled all modules without error e If available install working memory of the same type into your computer 3 A possible graphics card Ensure that the el failure has occurred display monitor is plugged into a discrete graphic card e Re seat any installed graphics cards e If available install a working graphics card into your computer 1 A possible hard drive failure Re seat all power and data o has occurred cables A possible USB failure has Re install all USB devices 1 1 090009 el occurred and check all cable connections 3 1 No memory modules are A el detected memory modules O are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error e If available install working memory of the same type into your computer 105 Light Pattern Diagnostic LEDs 0900 OOOO 00090 00090 106 Power Button LED Problem Description Troubleshooting Steps Memory modules are detected but a memory configuration or compatibility error has occurred A possible expansion card failure has occurred A possible system board resource and or hardware failure has occurred Some other failure has occurred Ensure that no special requirements for memory module
35. stribution unit Route all the power cables through their routing channels Connect the CPU 1 CPU 2 SAS Backplane and optical driver power connectors Slide the front chassis assembly to its original position o gv E ONS Install expansion card cages fanbracket System fans hard drive assembly cooling shroud cover front bezel 7 Follow the procedures in After Working Inside Your Computer 85 86 Removing the Remote Access Host Card 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove front bezel cover expansion card cages Remove all the cards from the card riser cage Lift the release tab upwards and slide the riser board towards the right to remove it from the computer 39 87 88 Installing the Remote Access Host Card 1 Install the remote access host card in its slot 2 Install expansion card cages cover front bezel 3 Follow the procedures in After Working Inside Your Computer 40 89 90 41 Removing the SAS Controller Card Follow the procedures in Before Working Inside Your Computer Remove front bezel cover expansion card cages remote access host card Remove the screws that secure the SAS controller card and remove it from the computer 91 92 42 Installing the SAS Controller Card 1 Install the screws that secure the SAS controller card 2 Install r
36. technician to restore the customer s boot order after completing troubleshooting The computer has several keystroke options available during the POST process at the Dell Logo screen These keystrokes make several options available Keystroke Function Description lt F2 gt Enter System Use System Setup to make changes to the user Setup definable settings lt F12 gt Enter Boot Menu One time boot and diagnostics utility menu Timing Key Sequences The keyboard is not the first device initialized by Setup As a result if you press a keystroke too early you lock out the keyboard When this happens a keyboard error message appears on the monitor and you cannot restart the system with the lt Ctrl gt lt Alt gt lt Del gt keys To avoid this scenario wait until the keyboard is initialized before pressing the keystroke There are two ways to know that this has happened e The keyboard lights flash The second method is good if the monitor is already warmed up If it is not the system often passes the window of opportunity before the video signal is visible If this is the case rely on the first method the keyboard lights to know the keyboard is initialized 115 Dell Diagnostics Factory installed platforms include 32 bit system diagnostics on the installed utility partition Access these diagnostics using the lt F12 gt keystroke during system boot and select Diagnostics After pressing the keystroke the appropriate modules
37. tical bays 2 5 inch drive bays Internally accessible Table 10 External Connectors External connectors Audio one six SAS or SATA drives with onboard LSI2308 controller or six SAS or SATA drives with LSI9271 8i card none Specification stereo out Mic Line In Network Serial USB Video System ID two RJ 45 one 9 pin connector 16550C compatible front panel 2 rear panel 4 video card dependant Cable Management Arm CMA remote LED connector Table 11 Internal Connectors Internal connectors SATA Specification two 36 pin Mini SAS connectors one seven pin SATA Risers Front USB System power Power distribution board communication Front panel control Systems fans connector two 280 pin connectors one 14 pin connector one 24 pin connector one six pin connector one 28 pin connector Six four pin connectors 111 Internal connectors Host card remote power control CPU Memory power Memory Rear I0 PCI Express Risers Outer Riser Specification one two pin connector four four pin connectors twelve 240 pin connectors DDR3 one 98 pin connector x8 PCI Express three 164 pin connectors x16 Center Riser Option 1 PCI Express two 164 pin connectors x16 Center Riser Option 2 PCI one 120 pin connector 32 bit PCI Express one 164 pin connectors x16 Front IO Front USB one 14 pin connector Internal USB one four pin connector Front panel control HDD Back Pane
38. to place Repeat the above step to install the remaining system fans into the assembly Install front chassis assembly cover 4 Follow the procedures in After Working Inside Your Computer 59 60 2 Removing the Coin Cell Battery Follow the procedures in Before Working Inside Your Computer Remove front bezel cover cooling shroud fan bracket Press the release latch away from the battery to allow the battery to pop up from the socket Lift the coin cell battery out of the computer 61 62 28 Installing the Coin Cell Battery 1 Place the coin cell battery into the slot on the system board Press the coin cell battery downward until the release latch springs back into place and secures it Install fan bracket cooling shroud cover front bezel Follow the procedures in A ter Working Inside Your Computer 63 64 29 Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover cooling shroud front chassis assembly fan bracket 3 Press down on the memory securing clips on each side of the memory module and lift the memory module upwards to remove it from the computer 65 66 Installing the Memory 1 Insert the memory module into the memory socket 2 Press down on the memory module until the securing clips secure the memory in place 3 Install fan bracket
39. ure Enable F12 Boot menu Enabled by default POST Behavior Keyboard Errors PCOIP BIOS Access System Logs BIOS Events Specifies if keyboard related errors are reported when the system boots Enable Keyboard Error Detection If enabled allows a remote user to access BIOS Setup via PCOIP Portal Enable PCOIP BIOS Access Enabled by default Displays the system event log and allows you to e Clear Log e Mark All Entries 121 122 49 Contacting Dell Contacting Dell u NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 2 3 4 Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page Select the appropriate service or support link based on your need 123
40. used are plugged into an electrical outlet and are turned on e Ensure that the electrical outlet is working by testing it with another 101 Light Pattern Problem Description Troubleshooting Steps Diagnostic LEDs Power Button LED device such as a lamp e Ensure that the main power cable and front panel cable are securely connected to the system board 4 4 A possible system board Unplug the computer Allow i failure has occurred one minute for the power to E drain Plug the computer into a working electrical outlet and press the power button 2 A possible system board lt lt Powerot power supply or peripheral computer leaving failure has occurred the computer plugged in Press and hold the power supply test button at the rear of the power supply unit If the LED next to the switch illuminates the problem may be with your system board e fthe LED next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button If it illuminates there could be a problem with a peripheral e Ifthe LED still does not illuminate remove the PSU connections from the system board then press and hold the power supply button If it illuminates there could be a problem with the system board e Ifthe LED still does not illuminate the 102 Light Pattern Diagnostic LEDs 0000 00600 FT 0000 0999 E 099
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