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Lenovo ThinkPad X240 Touch

1. Chapter 6 Replacing devices 67 5 Remove the screw that secures the hard disk drive or solid state drive 6 Slightly lift the hard disk drive or solid state drive 68 User Guide 7 Disconnect the drive cable from the hard disk drive or solid state drive 8 Detach the bracket of the hard disk drive or solid state drive 9 Attach the bracket to the new hard disk drive or solid state drive Chapter 6 Replacing devices 69 10 Connect the drive cable to the new hard disk drive or solid state drive 11 Insert the new hard disk drive or solid state drive into place 12 Install the screw to secure the hard disk drive or solid state drive 13 Reinstall the base cover assembly 70 User Guide 14 Reinstall the battery pack See Replacing the battery pack on page 65 15 Turn the computer over again Connect the ac power adapter and all cables to the computer Replacing a memory module Before you start print these instructions Increasing memory capacity is an effective way to make programs run faster You can increase memory capacity by replacing or adding a memory module Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start installing a memory module touch a metal table or a grounded metal object This actio
2. Locating important product information on page 8 e Features on page 10 e Specifications on page 11 e Operating environment on page 12 e Lenovo programs on page 12 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view Figure 1 Front view Camera on some models E TrackPoint pointing stick E Microphones I NFC logo on some models EJ Power button ThinkPad trackpad EB Fingerprint reader on some models E Screen multi touch screen on some models Camera on some models Use the camera to take pictures or hold a video conference For more information see Using the camera on page 36 Copyright Lenovo 2013 1 H Microphones The built in microphones capture sound and voice when used with a program capable of handling audio EJ Power button Use the power button to turn on the computer To turn off the computer use the Start menu shutdown option on the Microsoft Windows 7 operating system For the Microsoft Windows 8 operating system move the cursor to the top right or bottom right corner of the screen to display the charms Then click Settings gt Power gt Shut down If your computer stops responding and you cannot turn it off press and hold the power button for four seconds or more If the computer still is not resp
3. Turn off hard disks After 15 minutes Hibernate Never To awaken the computer from sleep mode press the Fn key on your keyboard For more information about these settings see the Windows Help and Support information on the computer The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory and the setting remains valid even when the computer is in sleep mode If you do not need to have Wake on LAN enabled while the computer is in sleep mode you can reduce the power consumption and prolong the time in sleep mode by disabling the setting of Wake on LAN for sleep mode To disable the setting of Wake on LAN for sleep mode do the following 1 Go to Control panel and click Hardware and Sound gt Device Manager 2 Inthe Device Manager window expand Network adapters Copyright Lenovo 2013 147 3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 148 User Guide Appendix E Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally e
4. You can shop at Lenovo 24 hours a day 7 days a week directly over the World Wide Web All you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com accessories services index html ThinkPad docking stations You can attach your computer to one of the supported docking stations to expand working capability Depending on the model your computer might support the following docking stations e ThinkPad Basic Dock e ThinkPad Pro Dock e ThinkPad Ultra Dock CAUTION When the computer is attached to a docking station never pick up the assembly by taking hold of the computer alone Always hold the whole assembly Locating controls and connectors on the ThinkPad docking stations This section introduces the locations of controls and connectors on the ThinkPad docking stations Copyright Lenovo 2013 81 ThinkPad Basic Dock Front view Power button Press the power button to turn on or turn off the computer H Eject button Press the eject button to release the computer from the docking station E Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station Eg Docking station connector Used to attach your computer Rear view BAO o E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer i
5. on page 55 Print the following sections and keep them with your computer in case you are unable to access this online help when necessary Installing a new operating system on page 91 Computer stops responding on page 115 Power problems on page 126 18 User Guide Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Tap Tap on the screen with your fingertip to launch an application select an item or open a menu Press and hold Press and hold an item or a blank area on the screen for a few seconds until an action occurs Drag Tap and hold your finger on an item such as an image or an icon on the screen then pull it along with your finger to the desired location Swipe or slide Move your finger horizontally on the screen to scroll through Web pages lists picture thumbnails and so on Zoom in or zoom out Move two fingers closer together on the screen to zoom out or move two fingers apart on the screen to zoom in Rotate Put two or more fingers on an item and then rotate your fingers This operation enables you to rotate the selected items in a direction you move your fingers Double tap For some applications quickly tap twice on the screen to zoom in Double tap again to zoom out Windows 8 touch gestures and mouse actions The following table lists the touch gestures and mouse actions supported by the Windo
6. if any symptoms are present after washing get medical care Note For products with mercury containing fluorescent lamps for example non LED the fluorescent lamp in the liquid crystal display LCD contains mercury dispose of according to local state or federal laws Using headphones or earphones If your computer has both a headphone connector and an audio out connector always use the headphone connector for headphones also called a headset or earphones CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came wi
7. when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on recycling Lenovo products go to http www lenovo com recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example European Directive 2002 96 EC India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenov
8. you can follow many of these tips Develop good habits and they will serve you well General posture Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture Copyright Lenovo 2013 39 Display Position the display to maintain a comfortable viewing distance of 510 760 mm 20 30 inches Avoid glare or reflections on the display from overhead lighting or outside sources of light Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly Press F5 or F6 to adjust display brightness Head position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and hand position If available use chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg position Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest What if you are traveling It might not be possible to observe the best ergonomic practices when you are using your com
9. 6 row keyboard backlight function on some models Fn key function TrackPoint pointing device and trackpad Interface 4 in 1 digital media card reader Smart card reader on some models Combo audio connector Docking station connector on some models External monitor connectors VGA and Mini DisplayPort One Always on USB 3 0 connector One USB 3 0 connector RJ45 Ethernet connector GPS and wireless features Global Positioning System GPS satellite receiver on models with wireless WAN Integrated Bluetooth Integrated wireless LAN Integrated wireless WAN on some models NFC on some models Security features Fingerprint reader on some models Specifications Size Width 305 5 mm 12 inches Depth 208 5 mm 8 2 inches Height 20 3 mm 0 8 inch or 21 5 mm 0 8 inch Heat output 45 W 154 Btu hr maximum Power source ac power adapter Sine wave input at 50 to 60 Hz Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Chapter 1 Product overview 11 Battery life e For the percentage of remaining battery power check the battery status icon in the Windows notification area Operating environment This section provides information about the operating environment of the computer Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C t
10. Chapter 11 Getting support This chapter provides information about getting help and support from Lenovo e Before you contact Lenovo on page 131 e Getting help and service on page 131 e Purchasing additional services on page 133 Before you contact Lenovo Often you can solve your computer problems by referring to the information in the explanations of error codes running diagnostic programs or by consulting the Lenovo Web site Registering your computer Register your computer with Lenovo For more information see Registering your computer on page 17 Downloading system updates Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible e What is the problem Is it continuous or intermittent e Is there an error message What is the error code if any e What operating system are you using Which version e Which software programs were running at the time of the problem e Can the problem be reproduced If so how Recording system information Th
11. Conventional headphone Conventional microphone 0 14 inch 4 pole plug Combo audio connector Headphone and Headphone function Not supported microphone functions supported supported To configure the microphone for optimal sound recording use the Realtek HD Audio Manager program To start the program go to Control Panel and click Hardware and Sound gt Realtek HD Audio Manager Using the camera If your computer has a camera you can use the camera to preview your video image and take a snapshot of your current image To start the camera do the following e For Windows 7 Start the Communications Utility program See Accessing Lenovo programs on the Windows 7 operating system on page 12 e For Windows 8 Click Camera from the Start screen When the camera is started the green camera in use indicator turns on You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the integrated camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera will start automatically and the green camera in use indicator will turn on For more information about using the camera with a program refer to the help information system of the program Configuring camera settings You can configure the camera settings to meet your needs such as adjusting the quality of
12. Disabled See Supervisor password on page 44 Password e Enabled Lock UEFI BIOS e Disabled Enable or disable the function that protects Settings e Enabled items in ThinkPad Setup from being changed by a user who does not have the supervisor password By default this is set to Disabled If you set the supervisor password and enable Chapter 8 Advanced configuration 99 Table 5 Security menu items continued Fingerprint 100 User Guide this function no one but you can change any items in ThinkPad Setup Password at e Disabled If you select and enable Password at unattended boot e Enabled unattended boot a password prompt is displayed when the computer is turned on from either a power off state or hibernation state by an unattended event such as a Wake on LAN attempt If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at restart Disabled If you select and enable Password at restart e Enabled a password prompt is displayed when you restart the computer If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Set Minimum Length e Disabled Specify a minimum length for power on 32 tharact is passwords and hard dis
13. Enabled Disabled Enabled Disabled Enabled IPv6 First IPv4 First Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Auto Chapter 8 Advanced configuration enabled with any power sources Notes e The magic packet type Wake on LAN requires ac power The Wake on LAN function does not work when a hard disk password is set Load the Ethernet LAN Option ROM to enable startup from an integrated network device Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment Select network stack priority for UEFI PXE boot Enable or disable boot support for USB storage devices If you select Enabled the external USB devices can be charged through USB connectors even when the computer is in low power mode sleep hibernate or power off If you select Enabled the external USB devices can be charged through USB connectors even when system is in hibernation or power off mode and in battery operation Set the USB 3 0 controller mode for the ports shared between USB 2 0 and USB 3 0 controllers If you select Auto it enables you to connect and route 95 Table 4 Config menu items continued Keyboard Mouse TrackPoint Disabled Enabled Trackpad Disabled Enabled Fn and Ctrl Key swap Disabled Enabled Display Boot Display Device ThinkPad
14. Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium battery must comply with local ordinances and regulations Disposing of a disused battery pack from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the instructions at http www lenovo com jp ja environment recycle battery Battery recycling information for Brazil Declarac es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos nao devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo
15. Optimized Mode for Battery e Maximum Performance e Battery Optimized Scheme for AC e Maximize Performance e Balanced Scheme for Battery e Maximize Performance e Balanced Disabled Enabled Disabled Enabled e Disabled e Enabled Enter after e Immediately Select the mode of Intel SpeedStep technology at runtime Maximum Performance Always highest speed Battery Optimized Always lowest speed Disabled No runtime support highest speed Select a thermal management scheme to use Maximize Performance Reduce microprocessor throttling Balanced Balance sound temperature and performance Note Each scheme affects fan sound temperature and performance Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Enable or disable a feature that powers on the system when the ac power adapter is attached If you select Enabled the system is powered on when the ac power adapter is attached When the system is in hibernate state the system resumes If you select Disabled the system is not powered on nor resumed when the ac power adapter is attached To use this feature a special partition on the solid state drive is required When enabled the computer enters a lower Chapter 8 Advanced configuration 97 Table 4 Config menu items continu
16. USB 2 0 EJ USB 3 0 connectors Used to connect devices that are compatible with USB 3 0 E Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead of the one on the computer El ac power connector Used to connect the ac power adapter EB DisplayPort connectors Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector HDMI connector Used to connect a high definition television EJ DVI connector Used to connect a monitor that supports Digital Visual Interface DVI connection Note The DVI connector provides a digital interface only This connector can only be used with a computer that supports DVI connection EZ VGA connector Used to connect the computer to a VGA compatible video device such as a VGA monitor EQ Audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer Security lock slot To protect your docking station from theft you can use a security cable lock such as a Kensington style cable lock that fits this security lock slot to lock your docking station to a desk table or other non permanent fixture Attachi
17. an application on the Start screen or perform an action on an open application such as Copy Save and Delete depending on the application 20 User Guide To scroll through items such as lists pages and photos To move an object To zoom out Move two fingers closer together To zoom in Move two fingers farther apart To rotate an item Put two or more fingers on an item and then rotate your fingers supported only on some models Scroll the mouse wheel move the scroll bar or click the scroll arrow Click hold and drag an item Press the Ctrl key while scrolling the mouse wheel backward Press the Ctrl key while scrolling the mouse wheel forward If the application supports rotation click the rotation icon Special keys Your computer has several special keys to help you work easily and effectively Function keys and key combinations The keyboard has several function keys which consist of the Fn key J and the function keys H Chapter 2 Using your computer 21 EB ae Enables or disables the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off default mode To initiate the special function of each key press the function keys directly To input Fi F12 press the Fn key and the corresponding function key When the Fn Lock fu
18. approved parts Never attempt to open or service any battery Do not crush puncture or incinerate batteries or short circuit the metal contacts Do not expose the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium lon batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of the battery and also can pose a safety hazard Do not let rechargeable Lithium lon batteries completely discharge or store these batteries in a discharged state Rechargeable battery notice Dancer Do not attempt to disassemble or modify the battery pack Attempting to do so can cause an explosion or liquid leakage from the battery pack A battery pack other than the one specified by Lenovo or a disassembled or modified battery pack is not covered by the warranty If the rechargeable battery pack is incorrectly repla
19. automatically captures and fills in authentication information for Windows programs and Web sites e Power Manager The Power Manager program provides convenient flexible and complete power management for your computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving e Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings e Rescue and Recovery The Rescue and Recovery program is a one button recovery and restore solution It includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system e System Update The System Update program enables you to keep the software on your computer up to date by downloading and installing software update packages Lenovo programs device drivers UEFI BIOS updates and other third party programs 16 User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components e Registering your computer on page 17 e Frequently asked questions on page 17 e Using the multi touch screen on page 19 e Special keys on page 21 e Using the ThinkPad pointing device on page 23 e Power management on page 25 e Connecting to the network on page 28 e Using th
20. batteries and provides no warranties for failures or damage arising out of their use Note If an unauthorized battery is installed the following message will be displayed The battery installed is not supported by this system and will not charge Please replace the battery with the correct Lenovo battery for this system Chapter 6 Replacing devices 65 Prerequisites for the procedure Asia If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To replace the battery pack do the following 1 Disable the built in battery See Disabling the built in battery on page 63 2 Close the computer display and turn the computer over 3 Unlock the battery latches and hold them in the unlocked position J Then remove the battery pack J aa 66 User Guide 4 Insert a new battery pack until it clicks into place 5 Turn the computer over again Connect the ac power adapter and all cables to the c
21. boot priority order is locked for your future use Restart menu To exit the ThinkPad Setup program and restart the computer select Restart from the ThinkPad Setup menu The following submenu items are displayed e Exit Saving Changes Save the changes and restart the computer e Exit Discarding Changes Discard the changes and restart the computer e Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention e Discard Changes Discard the changes e Save Changes Save the changes Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows environment When you install a new program a device driver or hardware you might be informed to update the UEFI BIOS For instructions on how to update the UEFI BIOS go to http www lenovo com ThinkPadDrivers Using system management This topic is primarily intended for the network administrators Your computer is designed for manageability so that
22. carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety information bancer Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to th
23. chip Strict security requirements are imposed on network client computers that transfer confidential information electronically Depending on the options you ordered your computer might have an embedded security chip a cryptographic microprocessor With the security chip and Client Security Solution you can do the following e Protect your data and system e Strengthen access controls e Secure communications Setting the security chip The choices offered on the Security Chip submenu under the Security menu of ThinkPad Setup are as follows e Security Chip Activate inactivate or disable the security chip e Security Reporting Options Enable or disable each security reporting option e Clear Security Chip Clear the encryption key Before you start print these instructions 48 User Guide To set an item on the Security Chip submenu do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program Select Security gt Security Chip by using the directional keys Press Enter The Security Chip submenu opens Move to an item you want to set by using the directional keys When the item is highlighted press Enter Set other items that you want to set on hr WwW DY Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit To set the security chip you have to start Client Security Solution and follow the instruct
24. connector to listen to the sound from the computer Security lock slot To protect your docking station from theft you can use a security cable lock such as a Kensington style cable lock that fits this security lock slot to lock your docking station to a desk table or other non permanent fixture 84 User Guide ThinkPad Ultra Dock Front view El Power button Press the power button to turn on or turn off the computer H Key lock indicator This indicator turns on when the system lock key is in the locked position EJ Docking status indicator This indicator turns on when your computer is docked Ej Eject button Press the eject button to release the computer from the docking station H Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station i Docking station connector Used to attach your computer EZ System lock Use the system lock key to lock the eject button When the system lock key is in the locked position the eject button of the docking station is locked you cannot attach or remove your computer Rear view H HBEGBG GB AD Chapter 7 Enhancing your computer 85 E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode EI USB 2 0 connectors Used to connect devices that are compatible with
25. electrical outlet e Problem The computer display remains blank after you press Fn to return from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the sleep mode When resuming the computer from the sleep mode without attaching the external monitor or turning it on and the computer display remains blank press F6 to bring up the computer display e Problem The computer does not return from sleep mode or the system status indicator illuminated ThinkPad logo blinks slowly and the computer does not work Solution If the system does not return from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator illuminated ThinkPad logo If the system status indicator illuminated ThinkPad logo blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn Chapter 10 Troubleshooting computer problems 127 Ifthe system status indicator illuminated ThinkPad logo is off your computer is in power off state or in hibernation mode Connect the ac power adapter to the computer then press the power button to resume operation If the system still does not return from sleep mode your system might stop responding and you might
26. enables or disables the confirmation for Clear e Enabled message when you clear the security chip UEFI BIOS Update Flash BIOS Updating e Disabled If you select Enabled all users can update the Option by End Users e Enabled UEFI BIOS If you select Disabled only the person who knows the supervisor password can update the UEFI BIOS Secure RollBack e Disabled If you select Disabled you can flash the older Prevention e Enabled version UEFI BIOS Memory Protection Execution e Disabled Some computer viruses and worms cause Prevention e Enabled memory buffers to overflow By selecting Enabled you can protect your computer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting Chapter 8 Advanced configuration 101 Table 5 Security menu items continued Virtualization Intel Virtualization e Disabled If you select Enabled a Virtual Machine Monitor Technology e Enabled VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Intel VT d Feature e Disabled Intel VT d stands for Intel Virtualization e Enabled Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization V O Port Access Ethernet LAN e Disabled If you select Enabled you can use the Ethernet e Enabled LAN device Wireless LAN e Disabled If you select Enabled you can use
27. fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legisla o local A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for Taiwan BE Fa tb g E Wc 142 User Guide Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also
28. field type the current power on password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place Otherwise if you forget the password you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features e If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password e The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power on password The supervisor password overrides the power on password e If both a supervisor password and a power on password are set you can do the following only if you have the supervisor password Changing or deleting the power on password Changing or deleting the supervisor password Changin
29. finger is wrinkled e Your finger is rough dry or injured e Your finger is dry e Your finger is stained with dirt mud or oil e The surface of your finger is different from when you enrolled your fingerprint e Your finger is wet e A finger is used that has not been enrolled To improve the situation try the following e Clean or wipe your hands to remove any excess dirt or moisture from the fingers e Enroll and use a different finger for authentication e f your hands are dry apply lotion to them For more information on how to use the fingerprint reader refer to the help system of the Fingerprint Manager Pro program Notice on deleting data from your hard disk drive or solid state drive Some of the data stored on the hard disk drive or solid state drive might be sensitive Handing your computer over to someone else without deleting the loaded software such as operating systems and application software might even violate license agreements Be sure to delete data stored on the hard disk drive or solid state drive before you dispose of sell or hand over your computer You can use the following methods to delete data from the hard disk drive or solid state drive e Move the data to the Recycle Bin and then empty the Recycle Bin e Delete the data 52 User Guide e Format your hard disk drive or solid state drive using the software for initializing it e Use the recovery program provided by Lenovo to bring the h
30. for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a Copyright Lenovo 2013 vii product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned off and that the product is unplugged from any power source If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION AA Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover Power cords and power adapters een Use only the power cords and power adapters supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HO5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray c
31. include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for the United States and Canada AS US amp Canada Only Appendix B WEEE and recycling statements 143 144 User Guide Appendix C Restriction of Hazardous Substances Directive RoHS European Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en ROHS_Communication pdf China RoHS FRHYSESEHEHRNTANEMREE LE Le POAT AB Pb RED HAC AME SWE SR O
32. medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window is displayed release the F12 key 3 In the Boot Menu window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 58 User
33. neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare Occasions you might notice an odor or see a puff of smoke or sparks vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers see the following Web site http www lenovo com support phone Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired if necessary In the unlikely event that you notice any of the following conditions or if you have any safety concerns with your product stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance e Power cords plugs
34. not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power button for four seconds or more If the system is still not reset remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 6 Problem Your computer does not enter sleep or hibernation mode Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled If this occurs do a hot unplug and plug operation for the USB device Problem The battery discharges slightly while the computer is in hibernation mode Solution If the wakeup function is enabled the computer consumes small amount of power This is not a defect For details refer to Power saving modes on page 27 Problems with drives and other storage devices This section includes hard disk drive problems and solid state drive problems Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes getting access to data When you carry the hard dis
35. or disconnect it from the telephone outlet on the wall nanoen Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing an M 2 wireless LAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card To replace the M 2 wireless LAN card do the following 1 Disable the built in batteries See Disabling the built in battery on page 63 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the battery pack on page 65 4 Loosen the screws that secure the base cover assembly f Then remove the base cover assembly H Chapter 6 Replacing devices 73 5 If a tool is provided with the new card to help you disconnect cables use the tool to disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card 74 User Guide 7 Carefully remove the wireless LAN card out of the slot 8 Align the notched edge of the new wireless LAN card with the key in the slot Then carefully insert the card into the slot Chapter 6 Replacing devices 75 10 Connect the antenna cables to the new wireless LAN card Ensure that you attach the gra
36. package and your body e When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package e Do not place the part on the computer cover or other metal surface Disabling the built in battery Before replacing any devices ensure that you have disabled the built in battery by doing the following 1 Disconnect the ac power adapter and all cables from the computer Restart the computer Press F1 to enter ThinkPad Setup when the ThinkPad logo appears Select Config gt Power The submenu is displayed Select Disable Built in Battery oa A O N Click Yes in the Setup Warning window Then the computer turns off and the built in battery is disabled Wait for a few minutes to let the computer cool The built in battery will be automatically enabled again when the ac power adapter is reconnected to the computer Copyright Lenovo 2013 63 Installing or replacing the SIM card Before you start print these instructions SIM card is a small plastic card with an Integrated Circuit IC chip mounted on one side of the card If your computer supports wireless WAN connections your computer might require a SIM card to establish wireless WAN connections Depending on the country or region of delivery you might need to purchase a SIM card or a
37. recognize the hardware component and understand how to use it Note Because drivers are programs like any other file on your computer they are susceptible to corruption and might not perform correctly if corruption occurs It is not always necessary to download the latest drivers However you should download the latest driver for a component if you notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Upda
38. set up the color quality on the Monitor tab NO 1 gt W PY Click OK to apply the changes Considerations for using the Extend desktop function e If you want to show DOS full screen while in Extend desktop mode only the primary display shows DOS the other display is blacked out e If your computer has the Intel graphics card you can designate the primary display by doing the following 1 Right click on the desktop and select Screen Resolution 2 Click the desired display image and select the Make this my main display check box 3 Click OK e When an application using DirectDraw or Direct3D is running in full screen mode only the primary display shows the output e You cannot use the display switching function when you are in Extend desktop mode Chapter 2 Using your computer 35 Using audio features Your computer is equipped with the following items e Built in microphones e Built in speakers e Combo audio connector 3 5 mm 0 14 inch in diameter Your computer also has an audio chip that enables you to enjoy various multimedia audio features such as the following e Playback of MIDI and MP3 files e Recording and playback of PCM and WAV files e Recording from various sound sources such as a headset attached The following table shows which functions of the audio devices attached to the connector on your computer or docking station are supported Table 3 Audio feature list Connector Headset with a 3 5 mm
39. the Wireless e Enabled LAN connection Wireless WAN e Disabled If you select Enabled you can use the wireless e Enabled WAN device Bluetooth e Disabled If you select Enabled you can use Bluetooth e Enabled devices USB Port e Disabled If you select Enabled you can use the USB e Enabled connectors Memory Card Slot e Disabled If you select Enabled you can use the memory e Enabled card slots Integrated Camera e Disabled If you select Enabled you can use the integrated e Enabled camera Microphone e Disabled If you select Enabled you can use the e Enabled microphones internal external or line in Fingerprint Reader e Disabled If you select Enabled you can use the e Enabled fingerprint reader NFC Device e Disabled If you select Enabled you can use the NFC e Enabled device Internal Device Bottom Cover e Disabled Enable or disable the tamper detection If Access Tamper Detection e Enabled tamper is detected Supervisor Password is required to boot the system Bottom Cover Tamper Detection will not take effect unless Supervisor Password is enabled Anti Theft Intel AT Module e Disabled Enable or disable the UEFI BIOS interface to Activation e Enabled activate the Intel AT module which is an optional anti theft service from Intel e Permanently Disabled Note If you set the Intel AT module activation to Permanently Disabled you will be unable to enable this setting again Intel AT Suspend This option is displayed only wh
40. uses discs as the recovery media do not remove the disc from the drive until prompted to do so e For suspected hard disk drive issues refer to Diagnosing problems on page 115 and run a diagnostic test for the drive before you call the Customer Support Center If your computer does not start up download the files to create a bootable self test medium from http www lenovo com hddtest Run the test and record any messages or error codes If the test returns any failing error codes or messages call the Customer Support Center with the codes or messages and the computer in front of you A technician will assist you further e f required you can find the contact information about the Customer Support Center for your country or region at http www lenovo com support phone When calling the Customer Support Center make sure that you have your machine model type serial number and the computer in front of you Also if the computer is producing error codes it is helpful to have the error screen on or the messages written down Making sure device drivers are current Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece of hardware After you install the driver the operating system can
41. using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet Power supply statement Misia Never remove the cover on a power supply or any part that has the following label attached Copyright Lenovo 2013 ix Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician External devices CAUTION Do not connect or disconnect any external device cables other than USB cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices General battery notice T n Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock In addition many mobile products such as notebook computers utilize a rechargeable battery pack to provide system power when in portable mode Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with
42. you can redirect more resources to better meet your business objectives This manageability Known as Total Cost of Ownership TCO enables you to remotely operate client computers in the same way as you operate your own computer such as turning on a client computer formatting a hard disk drive and installing a program Once the computer is configured and operational you can manage it by using the software and the manageability features that are already integrated into the client computer and the network Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS SMBIOS Reference Specification version 2 7 1 SMBIOS provides information about the hardware components of your computer It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board This specification documents the standards for getting access to this BIOS information Preboot eXecution Environment The Preboot eXecution Environment PXE technology makes the computer more manageable by enabling the computer to start from a server Your computer supports the personal computer functions that PXE requires For example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Chapter 8 Advanced configuration 105 Wake on LAN The network administrator c
43. 013 149 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U S and or other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies Other company product and service names may be trademarks or service marks of others 150 User Guide ThinkPad
44. AK OOMEXylOTb BM CT He6e3neyHnx pe4oBnH 146 User Guide Appendix D ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation Lenovo computers of the following machine types if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR program requirements for computers 20AL and 20AM By using ENERGY STAR qualified products and taking advantage of the power management features of the computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power e Turn off the display After 10 minutes e Put the computer into sleep After 20 minutes e Advanced power settings
45. Guide 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 Inthe Boot Menu window select the USB hard disk drive as the first boot device and press Enter The rescue medium starts e If you have created a rescue medium using the secondary internal hard disk drive set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled programs and device drivers Your computer has provisions that enable you to reinstall selected factory installed programs and device drivers Reinstalling preinstalled programs To reinstall selected programs do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder The folder contains several subfolders named for the various preinstalled applications 4 Open the subfolder for the program you are reinstalling 5 Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is n
46. Keep your computer away from magnets activated cellular phones electrical appliances or speakers more than 13 cm or 5 inches e Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F e Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it might become electrostatically charged Such a charge might be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to the computer Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactured to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following e Avoid directly exposing your computer to the air from an appliance that can produce negative ions e Keep your computer and peripherals as far as possible from such an appliance e Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant elect
47. LCD Analog VGA Digital on ThinkPad Display on dock 96 User Guide appropriate USB 3 0 or USB 2 0 connectors If you select Enabled it enables USB 3 0 mode and allows USB 3 0 to be supported in the operating system If you select Disabled it disables and hides the USB 3 0 controller and USB 3 0 connectors will work as USB 2 0 connectors Enable or disable the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn key to resume the computer from sleep mode to normal operation Select the display device that is to be activated at boot time This selection is effective for boot time password prompt and ThinkPad Setup Digital on ThinkPad is the Mini DisplayPort on your computer Display on dock is DisplayPort DVI or VGA connectors on a docking station Table 4 Config menu items continued Menu em ____ Submenunem vaus Toommens Intel SpeedStep technology Intel SpeedStep mounted models only Adaptive Thermal Management CPU Power Management Power On with AC Attach Intel Rapid Start Technology e Disabled e Enabled Mode for AC e Maximum Performance e Battery
48. LK key on the conventional keyboard e Fn P Has the same function as the Pause key on the conventional keyboard e Fn S Has the same function as the SysRq key on the conventional keyboard Windows key On the Windows 7 operating system press the Windows key J to open the Start menu On the Windows 8 operating system press the Windows key to switch between the current workspace and the Start screen You also can use the Windows key together with another key to achieve other functions For details refer to the help information system of the Windows operating system Using the ThinkPad pointing device The ThinkPad pointing device consists of a pointing stick J on the keyboard and the trackpad Ef The whole trackpad is an active area sensitive to finger movement The left click zones and right click zones H work as the left and right mouse buttons on a conventional mouse The scroll zone ff enables you to scroll Web pages or documents in any direction Chapter 2 Using your computer 23 Using the TrackPoint pointing stick To use the TrackPoint pointing stick apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard Then you can move the cursor But the pointing stick itself does not move The speed at which the cursor moves depends on the pressure you apply to the pointing stick Using the multi touch trackpad The trackpad of your computer supports multi touch with which you can zoom
49. Manager Pro If your computer comes with a fingerprint reader the Fingerprint Manager Pro program enables you to enroll your fingerprint and associate it with your Windows password As a result the fingerprint authentication can replace your password and enable simple and secure user access Lenovo Companion Through the Lenovo Companion program you can get the information about the accessories for your computer view blogs and articles about your computer and check for other recommended programs Lenovo Mobile Access The Lenovo Mobile Access program enables you to manage your mobile broadband connection You can create an account add money to the account and purchase mobile broadband sessions using your account Lenovo QuickCast The Lenovo QuickCast program provides you with a quick and easy way to send files and uniform resource locators URLs between two devices Lenovo QuickControl The Lenovo QuickControl program enables you to pair your smartphone with your computer so that you can use your smartphone to control your computer remotely such as control the cursor projection settings and foreground applications of your computer Chapter 1 Product overview 15 e Lenovo QuickDisplay The Lenovo QuickDisplay program enables you to establish a connection between your computer and a wireless display or projector This provides you with a quick and easy way to make presentations e Lenovo Settings The Lenovo Settings progr
50. N e File Transfer Profile FTP e Generic Access Profile GAP e Generic A V Distribution Profile GAVDP e Hardcopy Cable Replacement Profile HCRP e Headset Profile HSP e Hands Free Profile HFP e Human Interface Device Profile HID e Message Access Profile MAP e Object Exchange Protocol OBEX e Object Push Profile OPP e Personal Area Networking Profile PAN e Phone Book Access Profile PBAP e Service Discovery Protocol SDP e Synchronization Profile SYNC e Video Distribution Profile VDP e Generic Attribute Profile GATT e Proximity Profile e Find Me Profile e Immediate Alert Profile e Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes they are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of integrated wireless cards might be restricted by the proprietor of t
51. Pad Setup program on page 93 e Using system management on page 105 Installing a new operating system In some situations you might need to install a new operating system This topic provides instructions on how to install a new operating system Installing the Windows 7 operating system Before you start print these instructions Attention e The process of installing a new operating system deletes all the data on your hard disk drive or solid state drive including the data that were stored in a hidden folder e f your computer is equipped with both a hard disk drive and an M 2 solid state drive do not use the M 2 solid state drive as a bootable device The M 2 solid state drive is used for cache function and to support the Intel Rapid Start Technology To install the Windows 7 operating system do the following 1 Copy all the subdirectories and files in the C SWTOOLS directory to a removable storage device e The supplement files for the Windows 7 operating system are in the C SWTOOLS OSFIXES directory e The device drivers are in the C SWTOOLS DRIVERS directory e The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 93 3 Select Startup gt UEFI Legacy Boot Then do one of the following e To install the Windows 7 32 bit operating system select Legacy Only or Both e To install the Windows 7 64 bit operatin
52. Password field type a desired password and press Enter b In the Confirm New Password field retype the password and press Enter e To change a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b In the Enter New Password field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and press Enter e To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b Leave the Enter New Password and Confirm New Password fields blank Press Enter twice 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place The next time you open the ThinkPad Setup program you will be prompted to type your supervisor password to proceed If you forget your supervisor password Lenovo cannot reset your password You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive e User hard disk password Chapter 4 S
53. RR Cr VD PBB PBDE EN EE RAR X o O O O O fares MER X O O O O O JIK X O O O O o NTE X o O O O O HAT O MA X O O O O O HY X O O O O O ER X O O O O O BER X O O O O O HUE MHE X O O O O O RANA EA R RE ZEA AT BA EI FES T T 11363 2006 a FE AME AY BE E BE OR F X RRA EA BBD EAB HE I BEB HS J T 11363 2006 Ae OLS DE ESR RPA X TAL BEE ANTE MC RIROHS IAA EP Au HL BAR ZH Ae CLF ET PA A ESE A FAKE BE RHA SHAR ERREA NERIMA TASER LALA HE FE FEN HERE BES RE A Fi i REER PR A G OF BBE AAR TE TE FB LR AS BA m BOA Pr EAS E India RoHS RoHS compliant as per E Waste Management amp Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Copyright Lenovo 2013 145 T rkiye EEE Y netmeligine Uygunluk Beyan Bu Lenovo r n T C Gevre ve Orman Bakanl g n n Elektrik ve Elektronik Esyalarda Baz Zararl Maddelerin Kullan m n n S n rland r lmas na Dair Y netmelik EEE direktiflerine uygundur EEE Y netmeli ine Uygundur Ukraine RoHS Llum nigTBepa gt KyeMmo LO npogykyuia JleHOBO BignoBigae BAMOraM HOpPMATNBHNX aKT B YKpa Hn
54. Recovery System and Security Lenovo Enhanced Backup and Restore Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system you can access Lenovo programs by doing the following 1 Press the Windows key to go to the Start screen 2 Click a Lenovo program to launch it If you cannot find the program you need move the cursor to the top right or bottom right corner of the screen to display the charms Then click the Search charm to search for the desired program Your computer supports the following Lenovo programs e Active Protection System e Fingerprint Manager Pro e Lenovo Companion e Lenovo Mobile Access e Lenovo QuickCast e Lenovo QuickControl e Lenovo QuickDisplay e Lenovo Settings e Lenovo Solution Center e Lenovo Support e Lenovo ThinkVantage Tools e Password Manager e System Update 14 User Guide Note The Password Manager program is not preinstalled on Windows 8 computers You can download the Password Manager program from the Lenovo Support Web site http www lenovo com support Lenovo program overview This topic provides information about some Lenovo programs Note Depending on the model some of the programs might not be available Access Connections The Access Connections program is a connectivity assistant program for creating and managing location profiles Each location profile stores all the network and Internet confi
55. SIM card might already be installed in your computer or is part of the shipping contents that come with your computer If you find a dummy card included in the shipping contents it indicates that the SIM card is already installed in the SIM card tray If you find a SIM card included in the shipping contents it indicates that a dummy card is installed in the SIM card tray To install or replace the SIM card do the following 1 Disable the built in batteries See Disabling the built in battery on page 63 2 Locate the SIM card tray at the right side of the computer 3 Insert a straightened paper clip into the hole in the SIM card tray ff The SIM card tray ejects EZ Then slide the SIM card tray out of the computer 4 Gently take the dummy card or SIM card out of the tray gt 64 User Guide 5 Install anew SIM card into the tray 6 Insert the tray into the computer 7 Reconnect the ac power adapter and all cables Replacing the battery pack Before you start print these instructions This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another system is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized
56. Setup program see Using the ThinkPad Setup program on page 93 You can set the following configurations in the ThinkPad Setup program e Predesktop Authentication Enables or disables fingerprint authentication before the operating system is loaded e Reader Priority Defines the priority for the fingerprint readers if an external fingerprint reader is attached Chapter 4 Security 51 e Security Mode Specifies the settings of the security mode e Password Authentication Enables or disables the password authentication Note This item is displayed only if High security mode is enabled e Reset Fingerprint Data Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your fingernail or anything hard e Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth e The surface of the reader is dirty or stained e The surface of the reader is wet e The reader often fails to enroll or authenticate your fingerprint If your finger has any of the following conditions you might not be able to register or authenticate it e Your
57. ThinkPad User Guide ThinkPad X240 Note Before using this information and the product it supports be sure to read and understand the following e Safety Warranty and Setup Guide e Regulatory Notice e Important safety information on page vi e Appendix E Notices on page 149 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com ThinkPadUserGuides First Edition October 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Read this first Important safety information fog as Conditions that require immediate action Safety guidelines Chapter 1 Product overview Locating computer controls connectors and indicators i m Front view Right side view Left side view Bottom view Status indicators Locating important product informations Machine type and model information FCC ID and IC Certification information Certificate of Authenticity information Genuine Microsoft label Features Specifications Operating environment Lenovo programs Accessing Lenovo programs on athe Windows 7 operating system Accessing Lenovo programs on ie Windows 8 operating system Lenovo pro
58. To enable or disable the Wake on LAN feature do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 93 2 Select Config gt Network The Network submenu is displayed 3 Select a corresponding option for the Wake on LAN feature 4 Press the F10 key to save and exit Defining a Network Boot sequence When the computer wakes on LAN the computer boots from the device as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 93 2 Select Startup gt Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the F10 key to save and exit Note You can press the F9 key to restore to the factory default settings 106 User Guide Checking the requirements for flash updates A network administrator can update the programs on your computer from a management console if the following requirements are met e The computer must be started over LAN e The computer must be engaged in the Preboot eXecution Environment PXE e A network management program must be installed on the computer of the network administrator Chapter 8 Advanced configuration 107 108 User Guide Chapter 9 Preventing problems An important part of owning a ThinkPad notebook compute
59. a stop POST task Solution Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced Message 0183 Bad CRC of Security Settings in EFI Variable Enter ThinkPad Setup Solution Checksum of the Security settings in the EFI Variable is not correct Enter ThinkPad Setup to check security settings Press F10 and then press Enter to restart the system If you still have a problem have the computer serviced Message 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID Serialization Information Area Solution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 116 User Guide Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced Message 0190 Critical low battery error Solution The computer turned off because the battery power is low Connect the ac power adapter to the computer and charge the batteries Message 0191 System Security Invalid remote change requested Solution The system configuration change has failed Confirm the operation and try again To clear the error enter ThinkPad Setup M
60. ader on page 49 Battery and power problems This topic contains instructions on troubleshooting battery and power problems Battery problems Problem The batteries cannot be fully charged in the standard charge time when the computer is powered off Solution The batteries might be over discharged Do the following 1 Turn off the computer 2 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged batteries If the batteries cannot be fully charged in 24 hours call Lenovo Customer Service Center Problem Your computer shuts down before the battery status icon in the Windows notification area shows empty or your computer operates after the battery status icon in the Windows notification area shows empty Solution Discharge and recharge the batteries Chapter 10 Troubleshooting computer problems 125 e Problem The operating time for fully charged batteries is short Solution Discharge and recharge the batteries If your battery operating time is still short call Lenovo Customer Service Center e Problem The computer does not operate with fully charged batteries Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again e Problem The batteries cannot be charged Solution You cannot charge a battery when it is too hot Turn off the computer a
61. am enables you to enhance your computing experience by turning your computer into a portable hotspot configuring camera and audio settings optimizing your power settings and creating and managing multiple network profiles e Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for optimal system performance e Lenovo Support The Lenovo Support program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals for your computer get the warranty information of your computer and explore help and support information e Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various programs such as Fingerprint Manager Pro Lenovo Solution Center and so on e Message Center Plus The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that require your attention e Mobile Broadband Connect The Mobile Broadband Connect program enables your computer to connect to the mobile broadband network through a supported wireless WAN card e Password Manager The Password Manager program
62. an turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software updates and Flash updates of the UEFI BIOS can be done remotely without remote attendance The updating process can perform after normal working hours and on weekends so that the users are not interrupted during work and the LAN traffic is kept to a minimum It saves time and increases productivity Note If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It also includes a number of blank fields where you can record information about the end users in your network Setting management features To enable a network administrator to remotely control your computer set the following system management features in the ThinkPad Setup program e Wake on LAN e Network Boot sequence e Flash update Note If a supervisor password has been set you will be required to enter the supervisor password when you start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program
63. ance Notes e The Lenovo Solution Center program also is available for downloaded at http www lenovo com diags e If you are using other Windows operating system rather than Windows 7 and Windows 8 you can find the latest information about diagnostics for your computer at http www lenovo com diagnose If your computer is installed with the Windows 7 operating system when you are setting up your computer the Lenovo Solution Center program prompts you to create recovery media which you can use to restore the hard disk drive to the factory default state For more information see Performing backup and recovery operations on page 56 To run the Lenovo Solution Center program see Lenovo programs on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program save and print the log files created by the program You will need the log files when you speak to a Lenovo technical support representative Troubleshooting If your computer has an error it typically displays a message or an error code or a beep sounds when you turn it on When you experience a problem refer to the corresponding sections in this topic to try to solve the problem by yourself Computer stops responding Print these instructions now and keep the instructions with your computer for reference later If your
64. and click Power Options Then click Change plan settings that is next to your power plan Then follow the instructions on the screen e Wireless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off This will help conserve power To turn off the wireless features press F8 Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet or other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer bancer Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Attention e f you want to use the wireless features on an airplane check the wireless services with the airline before boarding the airplane e f there are restrictions on the use of computer wireless features on an airplane you need to disable the wireless features of your computer before boarding Depending on the wireless devices installed on your computer you might be able to use the following wireless networks e Wireless LAN connection e Wireless WAN connection e Bluetooth connection e NFC connection Using the wirel
65. and keep them with your computer for reference later If you receive an error message before the operating system loads follow the appropriate corrective actions for power on self test POST error messages See Error messages on page 116 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed check the following items 1 Go to the Lenovo Support Web site at http www lenovo com support and search for the error message 2 Go to the Microsoft Knowledge Base homepage at http support microsoft com and search for the error message Sleep and hibernation problems e Problem The computer enters sleep mode unexpectedly Solution If the microprocessor overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components Check the settings for sleep mode e Problem The computer enters sleep mode immediately after the power on self test Solution Ensure that The batteries are charged The operating temperature is within the acceptable range Refer to Operating environment on page 12 If the batteries are charged and the temperature is within range have the computer serviced e Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and plug it into an
66. anger of electrical shock keep liquids away from your computer Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could interfere with the operation of your computer Copyright Lenovo 2013 v Protect your computer and data when moving it Before moving a computer equipped with a hard disk drive do one of the following and make sure that the power button is off or is blinking e Turn it off e Put it in sleep mode e Put it in hibernation mode This will help to prevent damage to the computer and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushioning and protection Do not pack your computer in a tightly packed suitcase or bag Before putting your computer in a carrying case make sure that it is off in sleep mode or in hibernation mode Do not put a computer in a carrying case while it is turned on Important safety information This information can help you safely use your notebook computer Follow and retain all information included with your computer The information in this document does n
67. apply See www dtsc ca gov hazardouswaste perchlorate Heat and product ventilation bancer Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions e When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Copyright Lenovo 2013 xi Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa
68. ard do the following 1 Locate the appropriate type of slot for your card 2 Ensure that the card is correctly oriented 3 Insert the card firmly into the slot If the plug and play feature is not enabled for the installed flash media card do the following to enable the feature 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a flash media card or a smart card Attention e Before removing a card stop the card first Otherwise data on the card might be damaged or lost e Do not remove a card while the computer is in sleep mode or hibernation mode Otherwise the system might not respond when you try to resume operation To remove a flash media card or a smart card do the following Chapter 2 Using your computer 37 1 Click the triangular icon in the Windows notification area to show hidden icons Then right click the Safely Remove Hardware and Eject Media icon 2 Select the item you want to remove to stop the card 3 Press the card to eject it from your computer 4 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no l
69. ard disk drive or solid state drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself In other words the data retrieval processing is disabled under an operating system such as Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on hard disk drives or solid state drives for unexpected purposes To prevent leakage of data it is important that you delete all the data from the hard disk drive when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk drive with ahammer or magnetically by means of strong magnetic power thus making the data unreadable But it is recommended that you use the software payware or service pay service developed for that purpose The process might take several hours For disposing of data on the hard disk drive or solid state drive Lenovo provides the Secure Data Disposal tool Go to http www lenovo com support to download the tool If an Encryption solid state drive or a Disk Encryption hard disk drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the ol
70. arging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Maximizing the battery life To maximize the life of the battery do the following e Use the battery until the charge is depleted e Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area e Always use power saving modes such as sleep mode and hibernation mode 26 User Guide Managing the battery power To achieve the best balance between performance and power saving adjust your power plan settings To access power plan settings do the following e For Windows 7 Start the Power Manager program and then click the Power Plan tab For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 12 e For Windows 8 Right click the battery status icon from the Windows notification area and click Power Options Then click Change plan settings next to your power plan For more information refer to the help information system of the program Power saving modes There are several modes that you can use at any time to conserve power This section introduces each mode and gives tips on the effective use of battery power e Screen
71. assword To type a master hard disk password press F1 When the icon changes to D al type the master hard disk password Note To return to the icon al press F1 again Power on password You can set a power on password to help protect your computer against access by unauthorized users If you set a power on password the password prompt is displayed on the screen whenever you turn on the computer You must enter the correct password to start using the computer Setting changing or removing a power on password Before you start print these instructions To set change or remove a power on password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Power on Password by using the directional keys Copyright Lenovo 2013 43 3 Depending on your need do one of the following e To set a password do the following a Inthe Enter New Password field type a desired password and press Enter b Inthe Confirm New Password field retype the password and press Enter e To change a password do the following a Inthe Enter Current Password field type the current power on password and press Enter b Inthe Enter New Password field type the new power on password and press Enter then retype the password in the Confirm New Password field and Press Enter e To remove a password do the following a Inthe Enter Current Password
72. ation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 57 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system It enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to r
73. attery power remaining The rate at which you use battery power determines how long you can use the batteries of your computer between charges Because of different user habits and needs it is difficult to predict how long a battery charge will last There are two main factors e How much energy is stored in the battery when you begin to work e The way you use your computer For example How often you access the hard disk drive or solid state drive How bright you make the computer display How often you use the wireless features To check for detailed battery status information do the following e For Windows 7 Start the Power Manager program and click the Battery tab e For Windows 8 do one of the following Start the Lenovo Support program and click Battery Health Start the Lenovo Settings program and click Power Chapter 2 Using your computer 25 Using the ac power adapter The power to run your computer can come either from the battery pack the built in battery or from ac power through the ac power adapter While you use ac power the batteries charge automatically The ac power adapter that comes with your computer has two basic components e The transformer pack that converts ac power for use with the computer e The power cord that plugs into the ac outlet and into the transformer pack Attention Using an improper power cord might severely damage the computer Connecting the ac power adapter To conn
74. be used depends on the specifications of the DVI monitor e Before you connect a DVI monitor make sure that the computer is connected to the expansion unit and works properly To connect a DVI monitor do the following 1 Turn off the computer 2 Connect a DVI monitor to the DVI connector of the expansion unit and then connect the monitor to an electrical outlet 3 Turn on the DVI monitor and the computer If the computer output does not appear on the DVI monitor do the following e For Windows 7 1 Press Ctrl Alt F12 The Intel Graphics and Media Control Panel window opens 2 Select Advanced Mode and click OK 3 Select Multiple Displays 4 Inthe Operating Mode field select one of the following options depending on your needs and follow the instructions on the screen to complete other configurations Single Display Depending on your configuration the computer output is displayed either on the computer display or the DVI monitor Clone Displays The same computer output is displayed on both the computer display and the DVI monitor Extended Desktop Different computer output is displayed on the computer display and the DVI monitor e For Windows 8 1 Move the cursor to the top right or bottom right corner of the screen and click the Devices charm 2 Click Second screen and select Duplicate Extend or Second Screen Only Considerations for connecting a DVI monitor Connect a DVI monitor to the expansi
75. blank for Windows 7 only The computer display requires considerable battery power To turn off the power to the display and make the computer enter screen blank mode right click the battery gauge icon from the Windows notification area and select Power off display e Sleep In sleep mode your work is saved to memory and then the solid state drive or the hard disk drive and the computer display are turned off When your computer wakes up your work is restored within seconds To put your computer into sleep mode do the following For Windows 7 Use the Start menu shutdown option For Windows 8 Move the cursor to the bottom right corner of the screen to bring up the charms Then click Settings gt Power gt Sleep Depending on the model your computer might support the 30 Day Standby function When this function is enabled the computer consumes even less power in sleep mode and takes only seconds to resume normal operation when you press the power button For more information about the 30 Day Standby function do the following For Windows 7 Refer to the help information system of the Power Manager program For instructions on how to start the Power Manager program see Lenovo programs on page 12 For Windows 8 Open the Lenovo Settings program and click Power e Hibernation By using this mode you can turn off your computer completely without saving files or exiting any programs that are running When the computer enter
76. by pressing F7 This enables you to switch between viewing output on the external monitor the computer monitor and both monitors 32 User Guide Note If your computer cannot detect the external monitor right click on the desktop then select Screen resolution Click the Detect button Setting the external monitor type To set the external monitor type do the following 1 Connect the external monitor to your computer and then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button 4 Select the external monitor and set Resolution 5 Click Advanced Settings 6 Click the Monitor tab Check the monitor information to make sure that the monitor type is correct If it is click OK to close the window otherwise proceed with the following steps 7 If more than two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor 8 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 9 Click the Driver tab 10 Click Update Driver 11 Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer 12 Clear the Show compatible hardware check box 13 Select the correct manufacturer and model for the external monitor I
77. case that provides adequate cushion and protection e External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories 42 User Guide Chapter 4 Security This chapter provides information about how to protect your computer from theft and unauthorized use e Using passwords on page 43 e Hard disk security on page 47 e Setting the security chip on page 48 e Using the fingerprint reader on page 49 e Notice on deleting data from your hard disk drive or solid state drive on page 52 e Using firewalls on page 53 e Protecting data against viruses on page 53 Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password If you have set a power on password a supervisor password or a hard disk password it unlocks automatically when the computer resumes from sleep mode Note If a Windows password has been set you will be prompted to enter it Typing passwords A L When this icon is displayed type a power on password or a supervisor password When this icon is displayed type a user hard disk p
78. ced Power problems Print these instructions now and keep it with your computer for reference later If your computer is getting no power at all check the following items 1 Verify the power button Refer to Status indicators on page 6 The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and ensure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet If your computer does not run on battery power check the following items 1 If the batteries run out of power attach ac power adapter to recharge the batteries 2 If the batteries are charged but the computer does not run call Lenovo Customer Service Center 126 User Guide A power button problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the system is still not reset remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 6 Boot problems Print these instructions now
79. ced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it X User Guide e Keep it away from children e Do not drop the battery pack Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations The battery pack should be stored at room temperature charged to approximately 30 to 50 of capacity We recommend that battery pack be charged about once per year to prevent overdischarge Notice for built in rechargeable batteries bancer Do not attempt to replace the internal rechargeable lithium batteries Contact Lenovo Support for factory replacement Notice for lithium coin cell battery pancer Danger of explosion if battery is incorrectly replaced Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may
80. chasing additional services Appendix A Regulatory Information Locations of the UltraConnect wireless antennas Wireless related information Locating wireless regulatory notices Export classification notice Electronic emission notices Federal Communications Commission Declaration of Conformity Industry Canada Class B emission compliance statement European Union Compliance to he Electromagnetic Compatibility Directive German Class B compliance statement Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service y information f r Taiwan Eurasian compliance Mai Appendix B WEEE and hia statements 115 116 116 117 118 119 119 121 121 125 125 128 128 129 131 131 131 132 132 132 133 135 135 135 137 137 137 137 137 138 138 139 139 139 139 139 141 Important WEEE information 141 Recycling information for Japan 141 Battery recycling information for Brazil 142 Battery recycling information for Taiwan 142 Battery recycling information for the European Union o 2 eee ey re eb gaere a 148 Battery recycling information for the United States and Canada 1483 Appendix C Restriction of Hazardous Substances Directiv
81. cker Drive Encryption Windows BitLocker Drive Encryption is an integral security feature of Windows 7 and Windows 8 operating systems It is supported in the Ultimate and Enterprise editions of the Windows 7 and Professional and Enterprise editions of the Windows 8 operating system It can help you protect the operating system and data stored on your computer even if your computer is lost or stolen BitLocker works by encrypting all user and system files including the swap and hibernation files BitLocker uses a Trusted Platform Module to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V1 2 TPM To check the BitLocker status go to Control Panel and click System and Security gt BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on the Microsoft Web site Disk Encryption hard disk drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive or Encryption solid state drive This feature helps to protect your computer against security attacks on media NAND flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature set a hard disk password for the internal storage device Setting the security
82. completes the program icon will be activated and you can find the program in Control Panel The following table lists the programs the corresponding sections and green texts in Control Panel Note Depending on the model some of the programs might not be available Table 2 Programs in Control Panel Program Control Panel section Green text in Control Panel Access Connections Network and Internet Lenovo Internet Connections Active Protection System System and Security Lenovo Airbag Protection Hardware and Sound Client Security Solution System and Security Lenovo Enhanced Security Communications Utility Hardware and Sound Lenovo Web Conferencing Chapter 1 Product overview 13 Table 2 Programs in Control Panel continued Control Panel section Green text in Control Panel Fingerprint Manager Pro System and Security Lenovo Fingerprint Reader Hardware and Sound or Lenovo Notebook Fingerprint Reader Lenovo Solution Center System and Security Lenovo System Health and Diagnostics Message Center Plus Messages from Lenovo Mobile Broadband Connect Network and Internet Lenovo 3G Mobile Broadband Password Manager System and Security Lenovo Password Vault User Accounts and Family Safety Power Manager Hardware and Sound Lenovo Power Controls System and Security Recovery Media System and Security Lenovo Factory Recovery Disks System Update System and Security Lenovo Update and Drivers Rescue and
83. computer is unresponsive you cannot use the TrackPoint pointing device or the keyboard do the following 1 Press and hold the power button for four seconds or more to turn off the computer e lf the computer is turned off restart the computer If the computer does not turn on continue with step 2 Copyright Lenovo 2013 115 2 e f you cannot turn off your computer by pressing and holding the power button remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole To locate the reset hole refer to Bottom view on page 6 After the computer is off restart the computer If the computer does not turn on continue with step 2 While the computer is off remove all sources of power from the computer the battery pack and the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole Reattach the ac power adapter but do not install the battery pack Restart the computer Ifthe computer does not turn back on continue with step 3 Note If the computer starts up and enters the Windows environment use the proper shutdown procedure to turn off the computer Once the computer is off install the battery pack and restart the computer If the computer does not start with the battery pack installed remove the battery pack and repeat step 2 Ifthe computer starts with ac power call the Customer Support Center for support Re
84. computer moves up Then grasp both sides of the computer to remove it Connecting external displays to a docking station For the ThinkPad Pro Dock if you connect two displays to the DisplayPort connector and the DVI connector the DVI connector is inactive For the ThinkPad Ultra Dock if you connect two displays to the DisplayPort connector and the DVI connector the DVI connector is inactive 88 User Guide For the ThinkPad Ultra Dock if you connect two displays to the DisplayPort connector and the HDMI connector the HDMI connector is inactive Security features The system lock key has two positions as shown in the drawing The security feature is different when the key is in different positions e When the key is in position 1 the eject button of the docking station is locked and you cannot remove your computer The key lock indicator is on when the eject button is locked The security cable is locked e When the key is in position 2 the eject button of the docking station is unlocked and you can remove your computer The key lock indicator is off when the eject button is unlocked The security cable is locked Chapter 7 Enhancing your computer 89 90 User Guide Chapter 8 Advanced configuration This chapter provides the following information to help you configure the computer e Installing a new operating system on page 91 e Installing device drivers on page 93 e Using the Think
85. create recovery media you need a USB drive with at least 8 GB of storage The required USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Chapter 5 Recovery overview 61 Note Ensure that your computer is connected to ac power 1 Move your cursor to the top right or bottom right corner of the screen to display the charms and click Search 2 Type recovery in the Search field and click Settings Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following e To keep the recovery partition on you
86. ctor bancer To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two indicators that show the status of the network connection When the lower left indicator is solid green it indicates that the computer connects to a LAN and a session with the network is available When the lower right indicator blinks yellow it indicates that data is being transmitted Note If you attach the computer to a docking station use the Ethernet connector on the docking station to connect to a LAN not the one on the computer EZ Security lock slot To protect your computer from theft you can purchase a security cable lock that fits the security lock slot to lock the computer to a stationary object Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature 4 User Guide Left side view Figure 3 Left side view El Video Graphics Array VGA connector J Smart card reader slot on some models Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the batteries H Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensur
87. d configuration Installing a new operating system awe Installing the Windows 7 operating system Installing the Windows 8 operating system Installing device drivers Using the ThinkPad Setup program Main menu Config menu Date and Time menu Security menu Startup menu Restart menu Updating the UEFI BIOS Using system management Setting management features Chapter 9 Preventing problems General tips for preventing problems Making sure device drivers are current Taking care of your computer Cleaning the cover of your computer Chapter 10 Troubleshooting computer problems Diagnosing problems Troubleshooting ii User Guide 61 61 63 63 63 64 65 67 71 73 76 81 81 81 81 86 87 88 89 91 91 91 92 93 93 94 94 99 99 103 105 105 105 106 109 109 110 111 112 115 115 115 Computer stops responding Spills on the keyboard Error messages Errors without messages Beep errors Memory module grenier 5 Networking problems Problems with the he and ether pointing devices Problems with the display and ulkiinedia devices irae ap 3 Fingerprint reader BIB Battery and power problems Problems with drives and other anes devices A software problem 2 An Problems with ports and connectors Chapter 11 Getting en Before you contact Lenovo Getting help and service Using diagnostic programs Lenovo Support Web site Calling Lenovo Pur
88. d key is not physically erased but remains on the drive however it cannot be decrypted without the old key This feature is enabled by ThinkPad Setup Menu Extension Utility and is available as a menu item in ThinkPad Setup Using firewalls If your system is preinstalled with a firewall program it protects against computer Internet security threats unauthorized accesses intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help information system of your antivirus software Chapter 4 Security 53 54 User Guide Chapter 5 Recovery overview This chapter provides information about the recovery solutions e Recovery overview for the Windows 7 operating system on page 55 e Recovery overview for the Windows 8 operating system on page 60 Recovery overview for the Windows 7 operating system This sectio
89. d the Bluetooth help information system Using the NFC connection NFC is a high frequency and short range wireless communications technology Depending on the model your computer might come with the NFC feature By using the NFC feature you can establish the radio communications between your computer and another NFC enabled device over a distance no more than a few centimeters Depending on the model your can enable the NFC feature on your computer Chapter 2 Using your computer 31 Before you use the NFC feature ensure that the NFC feature is enabled To enable the NFC feature on the Windows 8 operating system do the following 1 From the Start screen click Lenovo Settings gt Mobile Hotspot 2 Inthe Enable NFC area slide to the right to enable the NFC feature You can use the NFC feature with NFC supported programs such as the Lenovo QuickCast program the Lenovo QuickControl program or the Lenovo QuickDisplay program Presentations and multimedia You can connect your computer to a projector to give presentations or you can connect your computer to an external monitor to expand your workspace Changing display settings You can change the display settings such as the display resolution font size and so on To change the display settings do the following 1 Open Control Panel and click Appearance and Personalization 2 Click Display for further configuration 3 Click Apply The change will take effect after
90. e ROHS 145 European Union ROHS 145 Copyright Lenovo 2013 China RoHS India ROHS Turkish RoHS Ukraine RoHS Appendix D ENERGY STAR model information Appendix E Notices Trademarks 145 145 145 146 147 149 150 iv User Guide Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer Failure to do so might lead to discomfort or injury or cause your computer to fail Protect yourself from the heat that your computer generates When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot The temperature they reach depends on the amount of system activity and the level of charge in the battery Extended contact with your body even through clothing could cause discomfort or even a skin burn e Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time e Periodically take hands from using the keyboard by lifting your hands from the palm rest When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn e Do not place the ac power adapter in contact with any part of your body while it is in use e Never use it to warm your body To avoid spills and the d
91. e including the data that were stored in a hidden folder e If your computer is equipped with both a hard disk drive and an M 2 solid state drive do not use the M 2 solid state drive as a bootable device The M 2 solid state drive is used for cache function and to support the Intel Rapid Start Technology To install the Windows 8 operating system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 93 2 Select Startup gt Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 operating system installation program for example USB HDD 4 Press the F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 operating system installation program to the computer and restart the computer 6 Install the Windows 8 fix modules Go to the Microsoft Knowledge Base home page at http support microsoft com Type the number of the fix module in the search field then click Search 7 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support 8 Install the device drivers See Installing device drivers on page 93 Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise
92. e NFC connection on page 31 e Presentations and multimedia on page 32 e Using audio features on page 36 e Using the camera on page 36 e Using a flash media card or a smart card on page 37 Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of arecall or other severe problem In addition some locations offer extended privileges and services to registered users When you register your computer with Lenovo you also will receive the following benefits e Quicker service when you call Lenovo for help e Automatic notification of free software and special promotional offers To register your computer with Lenovo do one of the following e Go to http www lenovo com register and follow the instructions on the screen to register your computer e Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your computer For Windows 8 Open the Lenovo Support program Then click Registration and follow the instructions on the screen to register your computer Frequently asked questions This topic provides a few tips that will help you optimize the use of your ThinkPad notebook comp
93. e computer is initially connected to power e On The computer is on in normal mode Chapter 1 Product overview 7 e Blinks fast The computer is entering sleep or hibernation mode e Blinks slowly The computer is in sleep mode e Off The computer is off or in hibernation mode GW Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function For more information see Special keys on page 21 Locating important product information This section provides information to help you locate the machine type and model label the FCC ID and IC Certification label the Windows Certificate of Authenticity label and the Genuine Microsoft label Machine type and model information The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer TYPE TTTT MMMMMM S N PP SSSSSS YY MM IT FCC ID and IC Certification information There is no FCC ID or IC Certification number for the wireless communication cards shown on the enclosure of the computer On some models Lenovo provides you the information about the location of the FCC ID and IC Certification number label on the computer bottom cover assembly The following figure shows where you can find the information to locate the FCC ID o
94. e devices when the computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following e For Windows 7 Start the Power Manager program and click the Global Power Settings tab Then select the Enable USB charge from the computer battery even when the computer is off check box and click OK or Apply Chapter 1 Product overview 3 e For Windows 8 Press the Windows key to go to the Start screen Click Lenovo Settings gt Power Then select the Enable USB charge from the computer battery even when the computer is off check box under Always on USB Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might be damaged EJ Media card reader slot Your computer has a media card reader slot Insert your flash media card into this slot to read the data on the card For more information about the supported cards see Using a flash media card or a smart card on page 37 EX SIM card tray on some models If your computer has a wireless Wide Area Network wireless WAN feature a Subscriber Identification Module SIM card might be required to establish wireless WAN connections Depending on the country of delivery the SIM card might be already installed in the SIM card tray For more information see Installing or replacing the SIM card on page 64 H Ethernet connector Connect the computer to a LAN with the Ethernet conne
95. e invalid Have the computer serviced Message 2201 Machine UUID is invalid Solution Machine UUID is invalid Have the computer serviced Message Fan error Solution Cooling fan has failed Shut down the computer immediately and have the computer serviced Message Thermal sensing error Solution The thermal sensor has problem Shut down the computer immediately and have the computer serviced Errors without messages e Problem My screen keeps blanking when do not want it to Solution If your computer is preinstalled with the Windows 7 operating system you can disable any system timers such as the LCD turn off timer or the blank timer by doing the following Chapter 10 Troubleshooting computer problems 117 1 Start Power Manager 2 Click the Power plan tab and then select Maximum Performance from the predefined power plans e Problem When turn on the computer nothing is displayed on the screen and the computer does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for four seconds or more Then turn on the computer and listen again Solution Make sure that The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a powe
96. e proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers EJ Video Graphics Array VGA connector Use the VGA connector to connect the computer to a VGA compatible video device such as a VGA monitor Note If you attach the computer to a docking station use the VGA connector on the docking station not the one on the computer For more information see Using an external monitor on page 32 EI USB 3 0 connector The USB 3 0 connector is used for connecting USB compatible devices such as a USB printer or a digital camera Attention When you attach a USB cable to the USB 3 0 connector ensure that the USB mark is facing upward Otherwise the connector might be damaged Chapter 1 Product overview 5 H Mini DisplayPort connector Use the mini DisplayPort connector to connect your computer to a compatible projector external monitor or high definition television For more information see Using the mini DisplayPort connector on page 34 i Smart card reader slot on some models Depending on the model the computer might have an integrated smart card reader Bottom view Figure 4 Bottom view Emergency reset hole EJ Docking station connector on some models H Battery pack E Speakers Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapt
97. e serial number label is on the bottom of your computer Record the machine type and the serial number e What is the name of your Lenovo product e What is the machine type e What is the serial number Getting help and service If you need help service technical assistance or just want more information about Lenovo products you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about Lenovo and our products what to do if you experience a problem with your computer and whom to call for service should it be necessary Copyright Lenovo 2013 131 Information about your computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books readme files and help files In addition information about Lenovo products is available on the World Wide Web Microsoft Service Packs are the latest software source for Windows product updates They are available through Web download connection charges might apply or through disc For more specific information and links go to http www microsoft com Lenovo offers technical assistance with installation of or questions related to Service Packs for your Lenovo preloaded Microsoft Windows product For information contact the Customer Support Center Using diagnostic programs Many computer problems ca
98. e sure to read the topic Notice on deleting data from your hard disk drive or solid state drive on page 52 How do get connected in different locations To troubleshoot a wireless networking issue go to http www lenovo com support fag Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Location Awareness in the Lenovo Settings program on the Windows 8 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 28 To travel more confidently be sure to check the tips in Traveling with your computer on page 41 Press F8 to enable or disable the wireless features How do give presentations or attach an external monitor Ensure that you follow the procedure in the topic Using an external monitor on page 32 With the Extend desktop function you can display output on both the computer display and the external monitor See Using dual displays on page 35 have been using the computer for some time already and it is getting slower What should I do Follow the General tips for preventing problems on page 109 Diagnose problems yourself by using the preinstalled diagnostic software See Diagnosing problems on page 115 Recovery tool is provided on your computer hard disk drive or solid state drive For more information see Chapter 5 Recovery overview
99. ecessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods e Inthe subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver e lf the subfolder for the device contains a file of setup information a file with the extension inf you can use the Add New Hardware program in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled by use of this program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the device driver file from the device subfolder e Inthe subfolder for the device look for the executable file a file with the extension exe Double click the file and follow the instructions on the screen Attention If you need updated device drivers for your computer do not download them from the Windows Update Web site Obtain them from Lenovo For more information see Making sure device drivers are current on page 110 Chapt
100. ect the ac power adapter do the following Note Ensure that you perform the actions in the order in which they are listed 1 Plug the ac power adapter into an electrical outlet 2 Connect the power cord to the transformer pack 3 Connect the ac power adapter to the ac power connector of the computer Tips for using the ac power adapter e When the ac power adapter is not in use disconnect it from the electrical outlet e Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer e Before you charge the batteries make sure that the temperature is at least 10 C 50 F e You can charge the batteries when the ac power adapter is connected to the computer You need to charge the batteries in any of the following situations When the battery icon in the Windows notification area shows a low percentage of battery power remaining When the batteries have not been used for a long time Charging the batteries When you check battery status and find that the percentage of power remaining is low or when the power alarm alerts you that the remaining power is low you need to charge your batteries If an ac outlet is convenient plug the ac power adapter into it and then insert the jack into the computer The batteries will be fully charged in about two to three hours The charging time is affected by the battery size and the physical environment You can check the battery ch
101. ect the correct screen refresh rate N OO f e Problem Wrong characters are displayed on the screen Solution Did you follow the correct procedure when installing the operating system or program If you did have the external monitor serviced e Problem The Extend desktop function does not work Solution Enable the Extend desktop function See Using dual displays on page 35 e Problem If you use the Extend desktop function you cannot set a higher resolution or higher refresh rate on the secondary display Solution Change the resolution and the color depth to lower settings for the primary display e Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location Chapter 10 Troubleshooting computer problems 123 e Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600x1200 the image is shifted to left or right on the screen To correct this first make sure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for
102. ecurity 45 If a user hard disk password has been set but no master hard disk password has been the user must enter the user hard disk password to access files and applications on the hard disk drive e Master hard disk password The master hard disk password also requires a user hard disk password The master hard disk password is usually set and used by a system administrator It enables the administrator to access any hard disk drive in a system like a master key The administrator sets the master password then assigns a user password for each computer in the network The user can then change the user password as desired but the administrator still can get access by using the master password When a master hard disk password is set only the administrator can remove the user hard disk password Setting a hard disk password Before you start print these instructions To set a hard disk password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Hard disk 1 Password by using the directional keys 3 A password window is displayed You are prompted to select User or User Master Select User if you want to set only one hard disk password Select User Master if you want to set a user hard disk password and a master hard disk password for example if you are an administrator or a supervisor e If you select User do the followi
103. ed e 1 minute e 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours Disable Built in Battery Beep and Alarm Password Beep Disabled Enabled Keyboard Beep Enabled Disabled Intel AMT Intel AMT Control Disabled Enabled Permanently Disabled 98 User Guide power state after the specified time in sleep state And it takes only seconds to resume normal operation Temporarily disable the internal built in battery for servicing the system After selecting this item the system will be automatically powered off The system is then ready to be serviced Note The battery will be automatically re enabled when the ac power adapter is reconnected to the system Enable this option to have a beep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Enable or disable keyboard beep when unmanageable key combinations are pressed If you select Enabled Intel AMT Active Management Technology is configured and additional setup items are provided in MEBx Management Engine BIOS Extension Setup If you select Permanently Disabled you will never be able to enable it again Be cautious when you want to use this option Note You can enter the MEBx Setup menu by pressing the Ctrl P key combination in the Startup Interrupt Menu window To display t
104. ed external USB hard disk drive e On a network drive e On recordable discs a recordable optical drive is required for this option After you have backed up the contents on the hard disk drive you can restore the complete contents of the hard disk drive restore only the selected files or restore only the Windows operating system and programs Performing a backup operation To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 56 User Guide 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery oper
105. egrated with some wireless WAN technologies such as 1xEV DO HSPA 3G GPRS or LTE By using the built in wireless WAN card and the configuration utility that comes with your computer you can establish wireless WAN connections and monitor the connection status Note The wireless WAN service is provided by authorized service providers in some countries Tips for using the wireless WAN feature To achieve the best connection use the following guidelines e Keep your computer away from your body e Place your computer on a flat surface and open your computer lid to an angle of slightly more than 90 degrees e Place your computer away from concrete or brick walls that might dampen cellular signals e Best reception will be available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge status 30 User Guide io signal ui Weak signal ll Medium signal n Strong signal Access Connections icon status amp No location profile is active or no
106. em do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers on page 59 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attach
107. en the anti theft function is activated The Intel anti theft suspend screen will be displayed at next boot to enter the suspend mode 102 User Guide Table 5 Security menu items continued Computrace Module e Disabled Enable or disable the UEFI BIOS interface to Activation e Enabled activate the computrace module Computrace is an optional monitoring service from Absolute e Permanently Software Disabled Note If you set the computrace module activation to Permanently Disabled you will be unable to enable this setting again Secure Boot Secure Boot e Disabled Enable or disable the UEFI Secure Boot feature e Enabled Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Platform Mode e Setup Mode Specify the system operating mode e User Mode Secure Boot Mode e Standard Mode Specify the Secure Boot mode e Custom Mode Reset to Setup Mode This option is used to clear the current platform key and put the system into Setup Mode You can install your own platform key and customize the Secure Boot signature databases in Setup Mode Secure Boot mode will be set to Custom Mode Restore Factory This option is used to restore all keys and Keys certificates in Secure Boot databases to factory defaults Any customized Secure Boot settings will be erased and the default platform key will be re established along with the orig
108. er 5 Recovery overview 59 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use arescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 58 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Performing backup and recovery operations on page 56 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Startup menu on page 103 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Using the ThinkPad Setup program on page 93 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery overview for the Windows 8 operating system This section provides information about the recovery solutions for the W
109. er and insert a straightened paper clip into the emergency reset hole to reset the computer H Battery pack Use the computer with the battery power whenever ac power is unavailable EJ Docking station connector on some models Depending on the model the computer might have a docking station connector You can use the connector to connect the computer to a supported docking station to extend the computer capabilities when you are at the office or at home For more information about the supported docking stations see ThinkPad docking stations on page 81 E Speakers Your computer is equipped with a pair of stereo speakers Status indicators The status indicators show the current status of your computer Note Your computer might have slight variations from the following illustrations 6 User Guide Fa Speaker mute indicator When the speaker mute indicator is on the speakers are muted E Microphone mute indicator When the microphone mute indicator is on the microphones are muted EJ Camera status indicator When the camera status indicator is on the camera is in use E Caps Lock indicator When the indicator is on it indicates that Caps Lock mode is enabled You can type all alphabetic characters A Z in upper case directly EIE System status indicators The indicator in the ThinkPad logo and the indicator in the center of the power button show the system status of the computer e Blinks for three times Th
110. erring to the previous solution for the procedure to make sure that the correct device driver is installed Chapter 10 Troubleshooting computer problems 119 e Problem My computer is a Gigabit Ethernet model and use a speed of 1000 Mbps but the connection fails or errors occur Solution Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X e Problem The Wake On LAN feature is not working Solution Ensure that Wake On LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings e Problem My computer is a Gigabit Ethernet model but the computer cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem cannot connect to the network using the built in wireless network card Solution Make sure that e Your wireless LAN driver is the latest version e Your computer is within range of a wireless access point e The wireless radio is enabled Note If you are using the Windows 7 operating system click Show hidden icons on the taskbar The Access Connections icon is displayed For more information about the icon refer to the Access Connections help information system Fo
111. ess LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network 28 User Guide Your computer comes with a built in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status This enables you to stay connected to your network while you are at the office in a meeting room or at home with no need for a wired connection To establish a wireless LAN connection do the following For Windows 7 1 Press F8 and follow the instructions on the screen to enable the wireless feature 2 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displayed 3 Double click a network to connect to it Provide required information if needed For Windows 8 1 Press F8 to display the list of available wireless networks Ensure that the Airplane mode is set to off 2 Double click a network to connect to it Provide required information if needed If you need to connect to different wireless networks in different locations use the following software to manage multiple network profiles so that the computer automatically connects to an available network when the location changes e For Windows 7 Use the Access Connections program For more information see Accessing Lenov
112. essage 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 1802 Unauthorized network card is plugged in Power off and remove the network card Solution The wireless network card is not supported on this computer Remove it Message 1820 More than one external fingerprint readers are attached Solution Power off and remove all but the reader that you set up within your main operating system Message 2100 Detection error on HDDO Main HDD Solution The hard disk is not working Have the hard disk serviced Message 2101 Detection error on HDD2 M 2 SATA Solution The M 2 SATA device is not working Have the M 2 SATA device serviced Message 2102 Detection error on HDD2 M 2 SATA Solution The M 2 SATA device is not working Have the M 2 SATA device serviced Message 2110 Read error on HDDO Main HDD Solution The hard disk is not working Have the hard disk serviced Message 2111 Read error on HDD2 M 2 SATA Solution The M 2 SATA device is not working Have the M 2 SATA device serviced Message 2112 Read error on HDD2 M 2 SATA Solution The M 2 SATA device is not working Have the M 2 SATA device serviced Message 2200 Machine Type and Serial Number are invalid Solution Machine Type and Serial Number ar
113. estore the complete contents of your hard disk drive to the factory default settings If you have multiple partitions on your hard disk drive you have the option to restore the factory default settings to the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure that the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Chapter 5 Recovery overview 57 Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on pa
114. f you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 14 After updating the driver click Close 15 For the Windows 7 operating system to change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors 16 Click OK Considerations for connecting an external monitor e When installing an operating system you must install the display driver for your monitor that is provided with the computer and the monitor INF file that is provided with the external monitor e If you set a resolution higher than the resolution you are using on the computer monitor and use an external monitor that does not support that resolution take advantage of the virtual screen function which enables you to display only a part of the high resolution screen image your computer produces You can see other parts of the image by moving the screen with the TrackPoint pointing device or another pointing device e Ifthe external monitor you are using is outdated the resolution and the refresh rate might be limited Using a DVI monitor If your computer has one of the following optional docking stations you can use a Digital Visual Interface DVI monitor through the DVI connector of that unit e ThinkPad Pro Dock e ThinkPad Ultra Dock Chapter 2 Using your computer 33 Notes e The screen mode that can
115. g date and time Specifying the minimum length for power on password and hard disk password Changing the setting for the security chip Erasing the fingerprint data Enabling or disabling the following features Wake on LAN and Flash over LAN Lock UEFI BIOS Settings Password at unattended boot Boot Device List F12 Option Boot Order Lock Flash BIOS Updating by End Users Internal network device 44 User Guide Internal wireless device Internal Bluetooth device Internal Network Option ROM Internal wireless WAN device Security mode Fingerprint reader priority Notes e The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier e When Lock UEFI BIOS Settings option is enabled all BIOS settings cannot be changed To change the settings a supervisor password is required Setting changing or removing a supervisor password Before you start print these instructions Only a system administrator can set change or remove a supervisor password To set change or remove a supervisor password do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Security gt Password gt Supervisor Password by using the directional keys 3 Depending on your needs do one of the following e To set a password do the following a In the Enter New
116. g system in Legacy mode select Legacy Only e To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only Press the F10 key to exit the ThinkPad Setup program Insert the Windows 7 operating system installation DVD into the optical drive and restart the computer Restore the C SWTOOLS directory that you backed up before installing the Windows 7 operating system Install the device drivers See Installing device drivers on page 93 Install the Windows 7 fix modules You can find the Windows 7 fix modules in the C SWTOOLS OSFIXES directory For more information go to the Microsoft Knowledge Base home page at http support microsoft com 9 Install the registry patches for example the Enabling Wake on LAN from Standby for ENERGY STAR patch To download and install the registry patches go to the Lenovo Support Web site at http www lenovo com support ON DOO fF Copyright Lenovo 2013 91 Note After installing the operating system do not change the initial UEFI Legacy Boot setting in the ThinkPad Setup program Otherwise the operating system will not start correctly When you install the Windows 7 operating system you might need one of the following country or region codes Installing the Windows 8 operating system Before you start print these instructions Attention e The process of installing a new operating system deletes all the data on your hard disk drive or solid state driv
117. ge 60 4 Do one of the following e To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled programs and device drivers on page 59 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium To create a rescue
118. gram overview Chapter 2 Using your computer Registering your computer Frequently asked questions Using the multi touch screen Special keys ee So Beth eh ae Function keys and key ENE Windows key Using the ThinkPad pointing device Power management Checking the battery status Using the ac power adapter Charging the batteries Maximizing the battery life Managing the battery power Power saving modes Connecting to the network Ethernet connections Wireless connections Presentations and multimedia Copyright Lenovo 2013 vi vii vii awWOaadaanunw 12 14 15 17 17 17 19 21 21 23 23 25 25 26 26 26 27 27 28 28 28 32 Changing display settings Connecting a projector or an external monitor fone i Setting up a presentation Using dual displays Using audio features Using the camera St Par Using a flash media card or a smart on Chapter 3 You and your computer Accessibility and comfort Ergonomic information Comfort sod Accessibility intonation gt Traveling with your computer Travel tips Travel accessories Chapter 4 Security Using passwords Typing passwords Power on password Supervisor password Hard disk passwords Hard disk security Setting the security chip Using the fingerprint reader Notice on deleting data from your hard disk ave or solid state drive Using firewalls ee Protecting data against viruses Chapter 5 Reco
119. guration settings needed for connecting to a network infrastructure from a specific location such as a home or an office By switching between location profiles as you move your computer from place to place you can quickly and easily connect to a network with no need to reconfigure your settings manually and restart the computer each time Active Protection System The Active Protection System program protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive such as system tilt excessive vibration or shock The hard disk drive is less vulnerable to damage when it is not operating This is because when the hard disk drive is not operating the system stops it from spinning and might also move the read and write heads of the drive to areas that do not contain data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the hard disk drive Client Security Solution The Client Security Solution program protects your computer by securing client data and deflecting security breach attempts It also can help manage your passwords recover a forgotten password monitor security settings on your computer and suggest how to enhance your computer security Communications Utility The Communications Utility program enables you to configure settings for the integrated camera and audio devices Fingerprint
120. h or cool air from a hair dryer Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter 9 Preventing problems 113 114 User Guide Chapter 10 Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer e Diagnosing problems on page 115 e Troubleshooting on page 115 Diagnosing problems If you experience problems with your computer use the Lenovo Solution Center program as a starting point for solving them The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system perform
121. h the Windows 8 license key digitally encoded into the computer hardware Depending on the computer model the Genuine Microsoft label can be on the computer cover under the battery pack or on the power adapter For more information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label on the computer cover This topic provides information about the computer features Features Microprocessor e To view the microprocessor information of your computer do the following For Windows 7 Click Start right click Computer and then click Properties For Windows 8 Move the cursor to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info Memory e Double data rate 3 low voltage synchronous dynamic random access memory DDR3 LV SDRAM Storage device Depending on the model e 2 5 inch hard disk drive with a height of 7 mm 0 28 inch or 9 mm 0 35 inch e 2 5 inch solid state drive with a height of 7 mm 0 28 inch e M 2 solid state drive for caching only on some models Display e Color display with the thin film transistor TFT technology e Display size 317 5 mm 12 5 inches e Display resolution 1366 by 768 10 User Guide Brightness control Integrated camera on some models Integrated microphones Multi touch technology on some models Keyboard
122. he Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B 138 User Guide Korea Class B compliance statement Be I I Ha SSAIIAM OIE H8868 HAISEDA FE IAA ASE JS 5322 50 SE UHAN ASS UELUCH Japan VCCI Class B compliance statement CORB Q7ABRHRHRECT CORB RERECHATOC CeANELTUETH CORBA IVAPTLEVAY RBI RL TE MENS ZEBERBIERLILENEURT FUR GLA BIC HED TIEL URW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase AANDEREAN 20A 48 ATOMBICNT D BAREM El SAAREMA JISC 61000 3 2 Ham Lenovo product service information for Taiwan A Lenovo mR AAWIT fay Bi FES HABA 19 a BRS BBB 2S EINESERSKAIRTHFNEZ BEE 0800 000 702 Eurasian compliance mark EN Appendix A Regulatory Information 139 140 User Guide Appendix B WEEE and recycling statements Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment
123. he Startup Interrupt Menu window press the Table 4 Config menu items continued menuitem ____ Submenunem vaus Toommens black button or Enter key during the power on self test POST CIRA Timeout Set the timeout option for CIRA connection to be Note The default value is established Selectable 60 seconds second values are from 1 to 254 If you select 0 use 60 seconds as the default timeout value If you select 255 the waiting time for establishing a connection is unlimited Console Type PC ANSI Select the console type for VT100 ANT PC ANSI Note This console type VT UTF8 should match the Intel AMT remote console Date and Time menu To change the date or time of your computer select the Date Time tab from the ThinkPad Setup menu Then do the following 1 Use the cursor keys to select System Date or System Time 2 Type a date or time Security menu To change the security settings of your computer select the Security tab from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 5 Security menu items Menuitem Submenuitem vame Comments CS Password Hardware Password e Disabled Manage your power on password supervisor Manager e Enabled password and your hard disk passwords Supervisor e
124. he building or responsible representatives of the organization These situations and areas might for example include e Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization such as airport or hospital you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the computer 136 User Guide Locating wireless regulatory notices For more information about the wireless regulatory notices refer to the Regulatory Notice shipped with the computer If the computer is shipped without the Regulatory Notice you can find it on the Web site at http www lenovo com ThinkPadUserGuides Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices The following information refers to the ThinkPad X240 computer machine types 20AL and 20AM Federal Communications Commissi
125. her applications run correctly on your computer e The necessary device drivers are installed e The application works when it is run on some other computer If an error message is displayed while you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problems with ports and connectors The following are the most common problems with ports and connectors A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Refer to Diagnosing problems on page 115 and run a diagnostic test of the USB connector A docking station problem Problem The computer does not start when you try to turn it on and does not respond when you try to resume operation Solution Make sure that e The ac power adapter is connected to the docking station e The computer is securely attached to the docking station Chapter 10 Troubleshooting computer problems 129 130 User Guide
126. hort beep One long and two short beeps The video function has a problem Have the computer serviced Four cycles of four short beeps Shut down the computer immediately and have the computer serviced Five short beeps The system board has a problem Have the computer serviced 118 User Guide Memory module problems Print these instructions now and keep the instructions with your computer for reference later If your memory module is not operating properly check the following items 1 5 Verify that the memory module is installed and seated correctly in your computer It might be necessary to remove all added memory modules to test the computer with only the factory installed memory modules and then reinstall the memory module one at a time to ensure a proper connection Check for error messages during startup Follow the appropriate corrective actions for power on self test POST See Error messages on page 116 Verify that the latest UEFI for your model has been installed Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed Run diagnostic programs See Diagnosing problems on page 115 Networking problems The following are the most common networking problems Ethernet problems e Problem The computer cannot connect to the network Solution Make sure that The cable is installed correctly The network cable must be sec
127. ield and press Enter 3 Type the new password in the Enter New Password field and press Enter then retype the new password in the Confirm New Password field and press Enter 4 A Setup Notice window is displayed Press Enter again to continue The user hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice the user hard disk password is removed Tips on using the hard disk passwords e You can set the minimum length of a hard disk password through the Security menu e If you set a hard disk password of over seven characters the hard disk drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the hard disk drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access the drive e Record your password and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the hard disk drive You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Hard disk security To protect passwords from unauthorized security attacks refer to the following tips to maximize security e Set a power on pass
128. in zoom out or scroll on the screen while browsing the Internet or reading or editing a document Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device to achieve the extended functions of the ThinkPad pointing device To customize the ThinkPad pointing device do the following 1 Go to Control Panel 2 Click Hardware and Sound gt Mouse gt ThinkPad 3 Follow the instructions on the screen 24 User Guide Replacing the cap The cap ff on the end of the TrackPoint pointing stick is removable After you use the cap for a period of time you can replace the cap with a new one Note The TrackPoint cap used in your computer has grooves as shown in the following illustration Ensure that you replace the TrackPoint cap with a correct one that has such grooves Power management When you need to use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by enabling you to take your work wherever you go With ThinkPad batteries you will be able to work longer without being tied to an electrical outlet Checking the battery status The battery status icon in the Windows notification area displays the percentage of b
129. inal signature databases including certificate for Windows 8 operating system Startup menu To change the startup settings of your computer select the Startup tab from the ThinkPad Setup menu Attention e After you change the startup sequence ensure that you select a correct device during a copy a save ora format operation Otherwise your data might be erased or overwritten e If you are using the BitLocker drive encryption do not change the startup sequence BitLocker drive encryption locks the computer from starting once detects the change of startup sequence To change the startup sequence temporarily so that the computer starts from a desired drive do the following 1 Turn off the computer 2 Turn on the computer When the ThinkPad logo is displayed press the F12 key 3 Select the device that you want the computer to start from Note The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found Chapter 8 Advanced configuration 103 The following table lists the Startup menu items Default values are in boldface Note Some items are displayed on the menu only if the computer supports the corresponding features Table 6 Startup menu items a GE u DE UEFI Legacy Boot e Both UEFI Legacy Boot Priority UEFI First Legacy First e UEFI Only e Legacy Only CSM Support for UEFI Only e Yes e No Boot Mode Quick Diagnostics Option Keys d
130. indows 8 operating system A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 61 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move your cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Refresh your PC without affecting your files section click Get started 3 Follow the instructions on the screen to refresh your computer Resetting your computer to the factory default settings If you want to recycle your com
131. ing services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered 132 User Guide Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of the UEFI BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Warranty information in the Safety Warranty and Setup Guide that comes with your computer If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Ensu
132. ion may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2
133. ions on the screen Note If Client Security Solution is not preinstalled on your computer download and install it from http www lenovo com support Then follow the instructions on the screen Tips on using the security chip e Ensure that the supervisor password has been set in ThinkPad Setup Otherwise anyone can change the settings for the security chip e If you are using Client Security Solution handle the security chip by doing the following Do not clear the security chip If you do the functions assigned to the keys will be erased Do not disable the security chip If you do Client Security Solution will not work e Ifthe security chip is removed or replaced or a new one has been added the computer will not start You will hear four cycles of four beeps each or you will see error message 0176 or 0192 e lf the security chip is inactive or disabled the Clear Security Chip option will not be displayed e When you clear the security chip turn off your computer and then turn it on again after you set the security chip to Active Otherwise the Clear Security Chip option is not displayed Using the fingerprint reader Depending on the model your computer might have a fingerprint reader Fingerprint authentication can replace your passwords such as the Windows password power on password and hard disk password In this way you can log on to your computer simply and securely To enable fingerprint authentication en
134. is product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed xii User Guide Mroancen Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turn everything OFF First attach all cables to devices 2 First remove power cords from outlets Attach power cords to outlets 4 Remove all cables from devices 2 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 5 Turn devices ON The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer Liquid crystal display LCD notice CAUTION The liquid crystal display LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes
135. isplay Disabled Enabled Boot Device List F12 Option Disabled Enabled Boot Order Lock e Disabled e Enabled 104 User Guide Select the boot device when you press the power button to turn on the computer Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely by use of network management software Select system boot capability e Both Select priority of boot options between UEFI and Legacy e UEFI Only The system will boot from the UEFI enabled operating system e Legacy Only The system will boot from any operating system other than the UEFI enabled one Note If you select UEFI Only the system cannot boot from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for booting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy Only mood CSM Support is not selectable Screen during the POST e Quick The ThinkPad Logo screen is displayed e Diagnostics Text messages are displayed Note You also can enter Diagnostic mode by pressing Esc during the POST If you select Disabled the To interrupt normal startup press Enter message is not displayed during the POST If you select Enabled the F12 key is recognized and the Boot Menu window is displayed If you select Enabled the
136. k drive When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution On the Startup menu of ThinkPad Setup make sure that the hard disk drive is on the Boot priority order list If it is on the Excluded from boot order list it is disabled Select the entry for it on the list and press Shift 1 to move it back to the Boot priority order list Problem After setting a hard disk password on the hard disk drive of the computer you moved the drive to another computer Now you cannot unlock the hard disk password Solution Your computer supports an enhanced password algorithm Computers older than yours might not support such a security function A solid state drive problem Problem When you compress files or folders by use of the data compression function in Windows and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation tool in Windows for faster access to the data A software problem Problem An application does not run correctly 128 User Guide Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application Check the following e The application is designed to operate with your operating system e Ot
137. k passwords If you 4 lt x lt 12 set the supervisor password and specify a u minimum length for passwords no one but you can change the length Power On Password e Disabled See Power on password on page 43 e Enabled Hard Disk x e Disabled See Hard disk passwords on page 45 Password e Enabled Note Hard Disk 1 means the hard disk drive built into your computer Predesktop e Disabled Enable or disable fingerprint authentication Authentication e Enabled before the operating system is loaded Reader Priority e External gt If External gt Internal is selected an external Internal fingerprint reader is used if attached Otherwise an internal fingerprint reader is used If Internal Only is selected an internal fingerprint reader is used e Internal Only Security Mode e Normal If fingerprint authentication fails you still can e High start the computer by entering a password If you have selected Normal enter a power on password or a supervisor password if you have selected High enter a supervisor password Password e Disabled Enable or disable password authentication Authentication e Enabled This item is displayed only if you have selected High for the Security Mode option Reset Fingerprint This option is used to erase all fingerprint data Data stored in the fingerprint reader and reset settings to the factory state As a result any power on security features previously enabled will not be able to work
138. kia CE German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetisc
139. kpad of your computer it indicates that your computer supports the NFC feature For more information see Using the NFC connection on page 31 EJ Screen multi touch screen on some models For more information see Using the multi touch screen on page 19 2 User Guide Right side view HHA oO Figure 2 Right side view Combo audio connector EI SIM card tray on some models H Always On USB connector H Ethernet connector EJ Media card reader slot i Security lock slot Combo audio connector Connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the combo audio connector to listen to the sound from the computer Notes e If you are using a headset with a function switch for example a headset for an iPhone mobile digital device do not press this switch while using the headset If you press the switch the headset microphone will be disabled and the integrated microphones on the computer will be enabled instead e The combo audio connector does not support a conventional microphone For more information see Using audio features on page 36 H Always On USB connector By default the Always On Universal Serial Bus USB connector enables you to charge some mobile digital devices and smartphones in the following situations e When your computer is on or in sleep mode e When your computer is in hibernation mode or is turned off but connected to ac power If you want to charge thes
140. l client program e Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed e Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 5 Recovery overview on page 55 e Update device drivers and UEFI BIOS when needed e Profile your machine at http www lenovo com support to keep up to date with current drivers and revisions e Keep up to date for device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or Known issues e Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved the minor issues e If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way Remove all external devices such as the printer keyboard and so on Make sure that your batteries are charged and your computer has the ac power connected Access ThinkPad Setup and load the default settings Copyright Lenovo 2013 109 Restart the computer and start the recovery operation If your computer
141. move all external devices that are attached to your computer keyboard mouse printer scanner and so on Repeat step 2 If the operation is unsuccessful call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer there are increased chances of spilling liquids on the keyboard Because most liquids conduct electricity liquid spilled on the keyboard could create numerous short circuits potentially causing irreparable damage to your computer If you spill something on your computer Attention Be sure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on 1 2 3 might make your computer unusable Carefully unplug the ac power adapter immediately Turn off the computer immediately If the computer does not turn off reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the reset hole refer to Bottom view on page 6 The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits Wait until you are certain that all the liquid is dry before turning on your computer Note If you want to replace your keyboard you can purchase a new one Error messages Message 0177 Bad SVP dat
142. n be solved without outside assistance If you experience a problem with your computer the first place to start is the troubleshooting information of your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 115 for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details e User guides and manuals e Knowledge base and frequently asked questions Calling Lenovo If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The follow
143. n provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system Notes e There are a variety of methods to choose from when considering how to recover in the event of a software related or hardware related problem Some methods vary depending on the type of your operating system e The product on the recovery media might be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk drive technology it is recommended that you use one of the following back up software programs e ThinkVantage Rescue and Recovery version 4 3 or later e Symantec Norton Ghost version 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start gt Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter e Acronis True Image 2010 or later e Paragon Backup amp Recovery 10 Suite or later Paragon Backup amp Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other me
144. n reduces any static electricity from your body Static electricity could damage the memory module To replace a memory module do the following 1 Disable the built in batteries See Disabling the built in battery on page 63 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the battery pack on page 65 4 Loosen the screws that secure the base cover assembly J Then remove the base cover assembly H Chapter 6 Replacing devices 71 5 Open the latches on both sides of the slot at the same time and then remove the memory module EZ Save the removed memory module for future use 6 Place the notched end of the new memory module toward the contact edge side of the memory slot and insert the memory module into the slot at an angle of about 20 degrees Fl Pivot the memory module downward until it snaps into place i Ensure that the memory module is firmly installed in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might be damaged 7 Reinstall the base cover assembly 72 User Guide 8 Reinstall the battery pack See Replacing the battery pack on page 65 9 Turn the computer over again Connect the ac power adapter and all cables Replacing an M 2 wireless LAN card Before you start print these instructions A Dancer During electrical storms do not connect the cable to
145. n should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent The detergent must not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth oO AN DOA FW DY Wait for the surface to dry completely and remove any fibers from the cloth 112 User Guide Cleaning your computer keyboard To clean the computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth Note Avoid spraying cleaner directly onto the keyboard 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brus
146. nction is enabled The Fn Lock indicator is on To input F1 F12 press the function keys directly To initiate the special function of each key press the Fn key and the corresponding function key Mutes or unmutes the speakers When the speakers are muted the indicator on the F1 key is on If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F2 or F3 Decreases the speaker volume Increases the speaker volume Mutes or unmutes the microphones When the microphones are muted the indicator on the F4 key is on Darkens the display Brightens the display Switches the display output location between the computer display and an external monitor bE Enables or disables the wireless features For Windows 7 Opens Control Panel For Windows 8 Opens the Settings charm For Windows 7 Opens Windows Search For Windows 8 Opens the Search charm a Views all the programs that you have opened For Windows 7 Opens Computer For Windows 8 Views all the programs Fn Spacebar Controls the keyboard backlight 22 User Guide There are three modes for the keyboard backlight Off Low and High Press Fn Spacebar to change the modes of the keyboard backlight e Fn End Has the same function as the Insert key on a conventional keyboard e Fn B Has the same function as the Break key on a conventional keyboard e Fn K Has the same function as the Scr
147. nd allow it to cool to room temperature After it cools recharge the batteries If the batteries still cannot be charged call Lenovo Customer Service Center This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another system is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use An ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed in the Windows notification area Also the ac power indicator does not light up Solution Do the following 1 Make sure that the connection of the ac power adapter is correct For instructions on connecting the ac power adapter see Safety Warranty and Setup Guide that comes with your computer 2 If the connection of the ac power adapter is correct turn off the computer then disconnect the ac power adapter 3 Reconnect the ac power adapter then turn on the computer 4 If the power adapter icon still is not displayed in the Windows notification area have the ac power adapter and your computer servi
148. ne exists amp Current location profile is disconnected Current location profile is connected Wireless status icon status Power to the WAN radio is off EL No association e No signal Weak signal Medium signal Strong signal Using the Bluetooth connection Bluetooth can connect devices a short distance from one another and is commonly used for connecting peripheral devices to a computer transferring data between hand held devices and a personal computer or remotely controlling and communicating with devices such as mobile phones Depending on the model your computer might support the Bluetooth feature To transfer data through the Bluetooth feature do the following 1 Ensure that the Bluetooth feature is enabled If you are using the Windows 8 operating system the integrated Bluetooth feature is enabled by default If you are using the Windows 7 operating system to enable the Bluetooth feature press F8 then follow the instructions on the screen 2 Right click the data that you want to send 3 Select Send To gt Bluetooth Devices 4 Select a Bluetooth device and then follow the instructions on the screen Note If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded For more information refer to the Windows help information system an
149. ng a When a window for typing the new password opens type your new password in the Enter New Password field and press Enter b In the Confirm New Password field retype the password you just entered and press Enter e If you select User Master do the following a First set a user hard disk password When a message window prompts you to set the user hard disk password press Enter to continue Type your new user hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter b Then set a master hard disk password When a message window prompts you to set the master hard disk password Press Enter to continue Type your new master hard disk password in the Enter New Password field and press Enter Retype the password in the Confirm New Password field and press Enter 4 A Setup Notice window is displayed Press Enter to continue 5 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit The next time you turn on your computer type the user or master hard disk password to start your computer and access the operating system Changing or removing a hard disk password To change or remove the hard disk password do the following e If you are in User Master hard disk mode you can select either User HDP or Master HDP to change the password depending on your needs If you select User HDP mode foll
150. ng a ThinkPad docking station To attach your computer to a supported ThinkPad docking station do the following Note The ThinkPad Basic Dock does not have the system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal 86 User Guide 3 Align the top left corner of the computer with the position mark of the docking station Insert your computer into the docking station vertically until you hear a click The computer is attached to the docking station Then turn the system lock key to the locked position 8 4 Check the docking status indicator If the docking status indicator is not turned on it indicates that your computer is not correctly attached to the docking station Check the ac power adapter of the docking station or disconnect and reattach the ac power adapter Note If you attach your computer to a docking station but not connect the ac power adapter of the docking station to the ac power connector your computer will enter battery mode Detaching a ThinkPad docking station To detach your computer from a ThinkPad docking station do the following Note The ThinkPad Basic Dock does not have the system lock 1 Disconnect all cables and devices from the computer 2 Ensure that the system lock key is turned to the unlocked position horizontal Chapter 7 Enhancing your computer 87 2 3 Press the eject button until the
151. o programs on the Windows 7 operating system on page 12 e For Windows 8 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 operating system on page 14 Tips for using the wireless LAN feature To achieve the best connection use the following guidelines e Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer e Open your computer lid to an angle of slightly more than 90 degrees e If you use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded Checking the wireless LAN connection status You can check the wireless LAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windows 7 operating system you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless status icon in the Windows notification area Access Connections gauge status i Power to the wireless radio is off or no signal i Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access poin
152. o 43 0 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the batteries the temperature must be at least 10 C 50 F e Relative humidity Operating 8 to 95 at wet bulb 23 C 73 F Storage 5 to 95 at wet bulb 27 C 81 F If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer The strong magnetic fields generated by electrical appliances can damage the monitor and data on the hard disk drive or solid state drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely The available programs might vary depending on the preinstalled Windows operating system To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system you can acces
153. o computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details go to http www lenovo com recycling japan Copyright Lenovo 2013 141 Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your
154. omputer Replacing the hard disk drive or solid state drive Before you start print these instructions Attention The hard disk drive or solid state drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines e Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive or solid state drive are not designed for frequent changes or replacement e Do not drop the hard disk or solid state drive or subject it to physical shocks Put the hard disk drive or solid state drive on a material such as soft cloth that absorbs any physical shocks e Do not apply pressure to the cover of the hard disk drive or solid state drive e Do not touch the connector e Before removing the hard disk drive or solid state drive make a backup copy of all the information on it and then turn off the computer e Never remove the hard disk drive or solid state drive while the computer is operating in sleep mode or in hibernation mode To replace the hard disk drive or solid state drive do the following 1 Disable the built in batteries See Disabling the built in battery on page 63 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the battery pack on page 65 4 Loosen the screws that secure the base cover assembly f Then remove the base cover assembly
155. on Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to
156. on unit and turn on the monitor before you turn on the computer Otherwise the system cannot recognize that the monitor is connected If the option for enabling the DVI monitor in the Display Properties window is not displayed try closing the window and opening it again If the option still is not displayed make sure that the connector of the monitor is attached firmly and repeat the procedure for connecting the monitor Using the mini DisplayPort connector Your computer has a mini DisplayPort connector which is a digital display interface for connection to various external devices such as Cathode Ray Tube CRT monitors LCD monitors projectors or even high definition televisions This compact connector enables a plug and play setup and supports adapters that can plug into DVI VGA or High Definition Multimedia Interface HDMI connectors The mini DisplayPort connector of your computer supports audio as well as video streaming Setting up a presentation To display information and make presentations you can connect a data projector to your computer through the VGA connector on your computer 34 User Guide Note It may take several seconds before the projector displays the image If you do not see your desktop displayed after 60 seconds try pressing F7 to switch between different display output locations Your projector might have one or more audio input connectors To project sound you need to attach the combo audio connector on
157. onding remove the ac power adapter and use the emergency reset hole to reset the computer See Bottom view on page 6 You also can program the power button so that by pressing the power button you can turn off the computer or put the computer into sleep or hibernation mode To achieve this you need to change your power plan settings To access power plan settings do the following e For Windows 7 Start the Power Manager program and then click the Power Plan tab For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 12 e For Windows 8 Click the battery status icon from the Windows notification area and click More power options Then click Choose what the power buttons do EI Fingerprint reader on some models Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with passwords For more information see Using the fingerprint reader on page 49 ThinkPad pointing device H TrackPoint pointing stick ThinkPad trackpad The keyboard contains the Lenovo unique ThinkPad pointing devices Pointing selecting and dragging are all part of a single process that you can perform without moving your fingers from a typing position For more information see Using the ThinkPad pointing device on page 23 EI NFC logo on some models If there is an Near Field Communication NFC logo on the trac
158. onger be accessed To access the card you must remove it first then insert it again 38 User Guide Chapter 3 You and your computer This chapter provides information about accessibility comfort and traveling with your computer e Accessibility and comfort on page 39 e Traveling with your computer on page 41 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing the latest information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area See Accessibility information on page 40 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting
159. ot alter the terms of your purchase agreement or the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products vi User Guide Conditions that require immediate action Products can become damaged due to misuse or
160. ou are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and ensure that the device is working correctly If not click the Troubleshoot button and follow the instructions on the screen e Problem Incorrect characters are displayed on the screen Solution Did you install the operating system or program correctly If they are installed and configured correctly have the computer serviced e Problem The screen stays on even after you turn off your computer Solution Press and hold the power button for four seconds or more to turn off your computer then turn it on again e Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time 122 User Guide External monitor problems e Problem The external monitor is blank Solution To bring up the image press F7 and select the desired monitor If the problem persists do the following 1 Connect the external monitor to another computer to make sure that it works 2 Reconnect the external monitor to your computer 3 Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If
161. ow the following steps to change the user hard disk password 1 Type the current user hard disk password in the Enter Current Password field and press Enter 2 Type the new password in the Enter New Password field and press Enter then retype the password in the Confirm New Password field and press Enter 46 User Guide 3 A Setup Notice window is displayed Press Enter again to continue The user hard disk password is changed Note The hard disk password cannot be removed in User HDP mode If you select Master HDP mode follow the following steps to change the master hard disk password 1 Type the current master hard disk password in the Enter Current Password field and press Enter 2 Type the new master hard disk password in the Enter New Password field and press Enter then retype the new password you just entered in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter to continue The master hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice both the user and master hard disk passwords are removed e If you are in User hard disk mode follow the following steps to change the user hard disk password 1 Follow steps 1 through 7 in Setting a hard disk password on page 46 typing your password to start the ThinkPad Setup program 2 Type the current user hard disk password in the Enter Current Password f
162. power adapters extension cords surge protectors or power supplies that are cracked broken or damaged e Signs of overheating smoke sparks or fire e Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery e Acracking hissing or popping sound or strong odor that comes from the product e Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter e The computer product power cord or power adapter has been exposed to water e The product has been dropped or damaged in any way e The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement Safety guidelines Always observe the following precautions to reduce the risk of injury and property damage Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved
163. pport 133 134 User Guide Appendix A Regulatory Information Locations of the UltraConnect wireless antennas ThinkPad models feature a diversified antenna system built into the display for optimal reception which enables wireless communication wherever you are Ef Wireless LAN antenna auxiliary and Wireless WAN antenna auxiliary H Wireless WAN antenna main and Wireless LAN antenna main Wireless related information Wireless interoperability The M 2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS Complementary Code Keying CCK and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The 802 11b g Standard 802 11a b g or 802 11n draft 2 0 on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Your Bluetooth card is compliant with Bluetooth Specification 4 0 as defined by the Bluetooth Special Interest Group SIG It supports the following profiles e Advanced Audio Distribution Profile A2DP e Audio Video Control Transport Protocol AVCTP e Audio Video Distribution Transport Protocol AVDTP e A V Remote Control Profile AVRCP e Basic Imaging Profile BIP e Basic Printing Profile BPP Copyright Lenovo 2013 135 e Dial Up Networking Profile DU
164. provided hold the cable connector with your fingers and gently disconnect each cable from the old card Chapter 6 Replacing devices 77 6 Remove the screw The card is released from the secured position and pivots upward EZ 8 Align the notched edge of the new wireless WAN card with the key in the slot Then carefully insert the card into the slot 78 User Guide 9 Pivot the new wireless WAN card downward Fl and then install the screw to secure the card in place H 10 Connect the antenna cables to the new wireless WAN card Ensure that you connect the red cable to the main connector on the card and the blue cable to the auxiliary connector on the card 12 Reinstall the battery pack See Replacing the battery pack on page 65 13 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 79 80 User Guide Chapter 7 Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities e Finding ThinkPad options on page 81 e ThinkPad docking stations on page 81 Finding ThinkPad options If you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards port replicators or docking stations batteries power adapters printers scanners keyboards mice and more
165. puter or just start over you can reset your computer to the factory default settings Resetting the computer will reinstall the operating system reinstall all the programs that came with your computer and reset all the settings to the factory default settings Attention If you reset the computer to the factory default settings all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep 60 User Guide To reset your computer to the factory default settings do the following 1 Move your cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 Inthe Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following e To perform a quick format click Just remove my files to start the process The process will take several minutes e To perform a complete format click Fully clean the drive to start the process The process will take several hours 4 Follow the instructions on the screen to reset your computer to the factory default settings Using the advanced startup options With the advanced startup options you can change the firmware settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windo
166. puter while on the move or in a casual setting Regardless of the setting try to observe as many of these tips as possible Sitting properly and using adequate lighting for example will help you maintain desirable levels of comfort and performance Questions about vision The visual display screens of ThinkPad notebook computers are designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 39 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your working surface to accommodate many posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your prefe
167. quivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunct
168. r IC Certification number 8 User Guide The wireless LAN card J and the wireless WAN card fl on some models are located as shown Certificate of Authenticity information The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operating system The licensed Windows version and product key associated with the computer are printed on this label Record this information and keep it in a safe place You might need these numbers to start your computer or reinstall the Windows 7 operating system Depending on the model the Certificate of Authenticity label can be on the computer cover under the battery pack or on the power adapter For more information about the Certificate of Authenticity label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Certificate of Authenticity label on the computer cover Chapter 1 Product overview 9 Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 operating system The version of the Windows 8 operating system is printed on the label If your computer model is licensed to use the Windows 8 Pro operating system that license also permits you to use the Windows 7 Professional operating system in place of the Windows 8 Pro operating system if you prefer Lenovo computers that are licensed for use with a Windows 8 operating system are shipped wit
169. r computer click Finish e To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connected to ac power 1 a A O N Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens Select the recovery drive as the boot device Select a preferred language and then select a preferred keyboard layout Click Troubleshoot to display the optional recovery solutions Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings For more information about the recovery solutions provided by the Windows 8 operating system go to http go microsoft com fwlink LinkID 263800 62 User Guide Chapter 6 Replacing devices This chapter contains the follo
170. r is maintenance With proper care you can avoid common problems This chapter provides information that can help you keep your computer running smoothly e General tips for preventing problems on page 109 e Making sure device drivers are current on page 110 e Taking care of your computer on page 111 General tips for preventing problems This topic provides the following tips to help you prevent computing problems e f your computer is equipped with both a hard disk drive and an M 2 solid state drive you are not recommended to use the M 2 solid state drive as a bootable device The M 2 solid state drive is designed and developed for the cache function purpose only If you use the M 2 solid state drive as a bootable device its reliability is not guaranteed e Check the capacity of your hard disk drive from time to time If the hard disk drive gets too full the Windows operating system will slow down and might produce errors To check the hard disk drive capacity do the following Windows 7 Click Start gt Computer Windows 8 Open the File Explorer and click Computer e Empty your recycle bin on a regular basis e Use disk defragment tool regularly on your hard disk drive to improve data seek and read times e To free up disk space uninstall unused programs Note You also might want to look for program duplication or overlapping versions e Clean out your Inbox Sent and Trash folders from your e mai
171. r on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced e Problem When turn on the computer only a white cursor is displayed on a blank screen Solution If you have modified a partition on your hard disk drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used partition software examine the partition on the hard disk drive by using the software and recover the partition if required Use the recovery solutions to restore the system to the factory default state If the problem persists have the computer serviced e Problem My screen goes blank while the computer is on Solution Your screen saver or power management might have been enabled Do one of the following Touch the TrackPoint pointing device or the touch pad or press a key to exit the screen saver Press the power button to resume the computer from sleep or hibernation mode Beep errors Table 7 Beep errors Problem Solution S One short beep pause three short beeps pause three Have the computer serviced more short beeps and one s
172. r the Windows 7 operating system check the Network Name SSID and your encryption information Use the Access Connections program to verify this case sensitive information A wireless WAN problem Problem A message is displayed indicating that an unauthorized WAN card is installed Solution The WAN card is not supported on this computer Remove the WAN card Note Some models do not have a wireless WAN card Bluetooth problems Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you want to connect Simultaneous searching is not allowed in the Bluetooth connection e Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the Bluetooth headset headphone is connected using a Headset profile or AV profile Solution Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open Control Panel and click Hardware and Sound gt Sound gt Playback 120 User Guide 3 If you are using a Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using an AV profile select Stereo Audio and click the Set Default button 4 Click OK to close the Sound window e Problem PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth enabled device Solution The Window
173. rack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way viii User Guide To prevent possible overheating do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are ra
174. re that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available e Machine type and model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice The latest phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for Lenovo and non Lenovo hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html Chapter 11 Getting su
175. rences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com accessories services index html Explore your options for docking solutions and external products that provide the adjustability and features that you want Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology As a result the following information provides ways to help users that have hearing vision and mobility limitations get the most out of their computer experience 40 User Guide Assistive technologies enable users to access information in the most appropriate way Some of these technologies are already provided in your operating system Others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Assistive technologies Some accessibility technologies are available through the Accessibility Options program Depending on your operating system the number of accessibility options available varies In general accessibility options enhance the way users with hearing vision or mobility limitations navigate and use their computer For example some users might not have the fine motor skills
176. required to use a mouse or select key combinations Other users might require larger fonts or high contrast display modes In some cases magnifiers and built in speech synthesizers are available For detailed information about each of these features consult the Microsoft help information system To use the Accessibility Options program open Control Panel and click Ease of Access gt Ease of Access Center Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help information systems and a variety of online documents However in the case where a screen reader cannot read documents the document must first go through a conversion process One solution converts Adobe PDF files into a format that is read by the screen reader programs This solution is aWeb based service provided by Adobe Systems Incorporated Through http access adobe com Adobe PDF documents can be converted to HTML or plain text in many languages One conversion option converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are traveling Travel tips Use the following tra
177. roll your fingerprints first During the enrollment the fingerprints are associated with the Windows password automatically To associate your fingerprints with your power on password and hard disk password manually create a connection Enrolling your fingerprints To enroll your fingerprints do the following 1 Start the Fingerprint Manager Pro program For instructions on how to start the Fingerprint Manager Pro program see Lenovo programs on page 12 2 Enter the Windows password as required 3 Click the icon for the finger that you want to enroll and constantly swipe your corresponding finger across the fingerprint reader until the enrollment completes 4 Click Finish Your fingerprint is enrolled successfully Note It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers Chapter 4 Security 49 Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader do the following 1 Place the top joint of your finger on the sensor 2 Apply light pressure and swipe your finger toward you across the the reader in one smooth motion Do not lift your finger when you are swiping it 50 User Guide Indicator behavior of the fingerprint reader gt IT u The fingerprint reader is ready for swiping The fingerprint cannot be authenticated Associating your fingerprints with your power on password and hard disk pas
178. rostatic charge Be gentle with your computer e Avoid placing any objects including paper between the display and the keyboard or the palm rest e Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge e Do not turn your computer over while the ac power adapter is plugged in This could break the adapter plug Carry your computer properly e Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables e When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Handle storage media and drives properly e When installing the hard disk drive or solid state drive follow the instructions shipped with your hardware and apply pressure only where needed on the device e Turn off your computer before you replace the hard disk drive or solid state drive e After you replace the primary hard disk drive or solid state drive reattach the cover of the drive slot Chapter 9 Preventing problems 111 e Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used e Before you install a memory card such as an SD card SDHC card SDXC card and a MultiMediaCard touch a metal table or a grounded metal object This action reduces any s
179. s themselves An example is the Windows Media Player Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem The sound cannot be turned off completely even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Volume Mixer control at minimum To turn off the sound completely press the speaker mute button Problem When you connect a headphone to your computer while playing sound a speaker does not produce sound Solution Once the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device For details refer to the help information system for Realtek HD Audio Fingerprint reader problems Problem The surface of the reader is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint re
180. s 7 operating system sends PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 might be saved as a file with the extension contact Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices TrackPoint pointing device problems e Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointer drifting might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the TrackPoint pointing device is kept pressed for a long time When the temperature changes e Problem The TrackPoint pointing device or touch pad does not work Solution Ensure that the TrackPoint pointing device or touch pad is enabled in the Mouse Properties window Keyboard problems e Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the ke
181. s Lenovo programs from either the Lenovo ThinkVantage Tools program or from Control Panel Accessing Lenovo programs from the Lenovo ThinkVantage Tools program To access Lenovo programs from the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Then double click a program icon to access the program 12 User Guide Note If a program icon is dimmed in the navigation window of the Lenovo ThinkVantage Tools program it indicates that you need to install the program manually To install the program double click the program icon Then follow the instructions on the screen When the installation process completes the program icon will be activated The following table lists the programs in the Lenovo ThinkVantage Tools program Note Depending on the model some of the programs might not be available Table 1 Programs in the Lenovo ThinkVantage Tools program eom 777 S Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel click Start gt Control Panel Then depending on the program you want to access click the corresponding section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the navigation window of the Lenovo ThinkVantage Tools program and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process
182. s hibernation mode all open programs folders and files are saved to the hard disk drive or solid state drive and then the computer turns off If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer into hibernation mode with the wake up function enabled the computer consumes a small amount of power To enable the wake up function do the following 1 Go to Control Panel and click System and Security 2 Click Administrative Tools 3 Click Task Scheduler If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the left pane select the task folder for which you want to enable the wake up function The scheduled tasks are displayed Chapter 2 Using your computer 27 5 Click a scheduled task and then click the Conditions tab 6 Under Power tab select the check box for Wake the computer to run this task To put the computer into hibernation mode change your power plan settings To access power plan settings do the following For Windows 7 Start the Power Manager program and then click the Power Plan tab Then follow the instructions on the screen For instructions on how to start the Power Manager program see Lenovo programs on page 12 For Windows 8 Right click the battery status icon from the Windows notification area
183. s in sleep or hibernation mode H USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EJ USB 3 0 connector Used to connect devices that are compatible with USB 3 0 82 User Guide ES Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead of the one on the computer H ac power connector Used to connect the ac power adapter i VGA connector Used to connect the computer to a VGA compatible video device such as a VGA monitor ThinkPad Pro Dock Ho N 6 Power button Press the power button to turn on or turn off the computer Front view H Key lock indicator This indicator turns on when the system lock key is in the locked position EJ Docking status indicator This indicator turns on when your computer is docked Ej Eject button Press the eject button to release the computer from the docking station H Sliding adjuster Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station i Docking station connector Used to attach your computer EZ System lock Use the system lock key to lock the eject button When the system lock key is in the locked position the eject button of the docking s
184. sword To associate your fingerprints with your power on password and hard disk password do the following 1 Turn off and then turn on the computer 2 When prompted swipe your finger over the fingerprint reader 3 Enter your power on password hard disk password or both as required The connection is created When you start the computer again you can use your fingerprints to log on to the computer with no need to enter your Windows password power on password and hard disk password Attention If you always use your fingerprint to log on to the computer you might forget your passwords Write down your passwords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the hard disk drive You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Setting the fingerprint reader You can set the fingerprint reader in the Fingerprint Manager Pro program You also can change some advanced settings in the ThinkPad Setup program To change the settings in the Fingerprint Manager Pro program click Settings on the program main interface To change the settings in the ThinkPad
185. t LT A Power to the wireless radio is on The signal strength of the wireless connection is marginal Chapter 2 Using your computer 29 LH il Power to the wireless radio is on The signal strength of the wireless connection is excellent Access Connections icon status a No location profile is active or none exists 2 Current location profile is disconnected 2 Current location profile is connected Wireless status icon status Power to the wireless radio is off i Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is excellent Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point Using the wireless WAN connection Wireless Wide Area Network wireless WAN which uses cellular networks for data transmission enables you to establish wireless connections over remote public or private networks These connections can be maintained over a large geographical area such as a city or an entire country by use of multiple antenna sites or satellite systems maintained by wireless service providers Some ThinkPad notebook computers come with a built in wireless WAN card int
186. tatic electricity from your body Static electricity could damage the device e While transferring data to or from a flash media card such as an SD card do not put your computer into sleep or hibernation mode before the data transfer is complete otherwise your data could become damaged Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password Lenovo will not reset it and you might have to replace your system board or hard disk drive or solid state drive Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the fingerprint reader with a hard pointed object e Scraping the surface of the fingerprint reader with your fingernail or anything hard e Using or touching the fingerprint reader with a dirty finger If you notice any of the following conditions gently clean the surface of the fingerprint reader with a dry soft lint free cloth e The surface of the fingerprint reader is dirty or stained e The surface of the fingerprint reader is wet e The fingerprint reader often fails to enroll or authenticate your fingerprint Register your computer e Register your ThinkPad computer with Lenovo at http www lenovo com register For more information see Registering your computer on page 17 Be sure not to modify your computer e Only an authorized ThinkPad repair technicia
187. tation is locked you cannot attach or remove your computer Chapter 7 Enhancing your computer 83 Rear view E Always On USB connector Used to connect devices that are compatible with USB 2 0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode EI USB 2 0 connectors Used to connect devices that are compatible with USB 2 0 EJ USB 3 0 connectors Used to connect devices that are compatible with USB 3 0 EI Ethernet connector Used to connect the docking station to an Ethernet LAN Note If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station use the Ethernet connector or the external monitor connector on the docking station instead of the one on the computer El ac power connector Used to connect the ac power adapter El DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector DVI connector Used to connect a monitor that supports Digital Visual Interface DVI connection Note The DVI connector provides a digital interface only This connector can only be used with a computer that supports DVI connection EJ VGA connector Used to connect the computer to a VGA compatible video device such as a VGA monitor EZ Audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug to the audio
188. te program then displays a list of update packages and categorizes each update as critical recommended or optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on your computer and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you 110 User Guide For more information about how to use the System Update program refer to the help information system of the program Taking care of your computer Although your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following the important tips in this topic you will get the most use and enjoyment out of your computer Be careful about where and how you work e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags e
189. ted to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings Plugs and outlets een If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are
190. th headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Copyright Lenovo 2013 xiii Additional safety information bancer Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Notice for users in the U S A Many personal computer products and accessories contain cords cables or wires such as power cords or cords to connect the accessory to a personal computer If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions xiv User Guide Chapter 1 Product overview This chapter provides information about the locations of connectors locations of important product labels computer features specifications operating environment and preinstalled programs e Locating computer controls connectors and indicators on page 1 e
191. the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only If you view output on both the computer display and the external monitor the external monitor screen will be blank or distorted e Problem You cannot set a higher resolution than the present one on your external monitor Solution Make sure that the monitor type and other information is correct If necessary update the monitor driver See Setting the external monitor type on page 33 e Problem The screen is unreadable or distorted Solution Make sure that The monitor information is correct and the appropriate monitor type is selected Refer to the solution to the above problem Make sure that an appropriate refresh rate is selected by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer Right click on the desktop and click Screen resolution Note If your computer cannot detect the external monitor click the Detect button Click the icon for the desired monitor the Monitor 2 icon is for the external monitor Click Advanced Settings Click the Monitor tab Sel
192. the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 re Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Appendix A Regulatory Information 137 European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices EU contact Lenovo Einsteinova 21 851 01 Bratislava Slova
193. the headphone 8 Play any sound via the music program Make sure that sound comes from a headphone attached directly to the system For more information refer to the help information system of Realtek HD Manager Note In the Volume Mixer window of Realtek HD Manager a check mark by the entry for a device such as speakers for a playback device or a built in microphone for a recording device shows that the device has been selected e Problem Recordings made using the microphone input are not loud enough Solution Make sure that the Microphone Boost function is turned on and set by doing the following 1 Open Control Panel and click Hardware and Sound Click Hardware and Sound Click Sound Click the Recording tab in the Sound window Select Microphone and click the Properties button Click the Levels tab and move the Microphone Boost slider upwards Click OK NO 1 fF W PY 124 User Guide Note For details about controlling volume refer to your Windows online help Problem A volume or balance slider cannot be moved Solution The slider might be grayed out This means that its position is fixed by the hardware and cannot be changed Problem The volume sliders do not stay in place when some audio programs are used Solution It is normal for the sliders to change position when certain sound programs are used The programs are aware of the settings in the Volume Mixer window and are allowed to change the setting
194. the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For details see the documentation that comes with the monitor Audio problems e Problem Wave or MIDI sound does not play correctly Solution Make sure that the built in audio device is configured correctly 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 Double click Sound video and game controllers 5 Make sure that the Realtek HD Audio driver is enabled and configured correctly e Problem Sound does not come from a headphone or a speaker or your computer cannot record sounds Solution To switch from one device to another for example from a speaker to a headphone or from an external microphone to a built in microphone do the following 1 Open Control Panel and click Hardware and Sound Click the Realtek HD Manager icon Make sure that you are in MULTI STREAM mode in the Device advanced settings window In the Volume Mixer window select the device you want for example speakers a A WwW N Play any sound via a music program for example Windows Media Player Make sure that sound comes from speakers now 6 Then if you would like to switch to a headphone close the music program 7 Go to the Volume Mixer window Then select another device which is now
195. the operating system will not start correctly When you install the Windows 8 operating system you might need one of the following country or region codes 92 User Guide Installing device drivers Device driver is the program that operates a particular hardware device of the computer If a device does not perform well or you install anew device you need to install or update the corresponding device driver For example if you use the Windows 7 operating system to use the USB 3 0 connector you need to download and install the USB 3 0 driver To download the latest device drivers do the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select your product name to view all the device drivers for your computer 3 Select the device drivers you that you need and follow the instructions on the screen Attention Do not download the device drivers from the Windows Update Web Always download the device drivers from http www lenovo com ThinkPadDrivers If you use the Windows 7 operating system you also can find the device drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 59 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the follo
196. the video output To configure the camera settings do the following e For Windows 7 Start the Communications Utility program and configure the camera settings as desired 36 User Guide e For Windows 8 do one of the following Configure the camera settings directly from the program that is using the camera For details see the help information system of the program Click Lenovo Settings from the Start screen Then click Camera Follow the instructions on the screen to configure the camera settings as desired Using a flash media card or a smart card Your computer has a media card reader slot It supports the following cards e MultiMediaCard MMC e Secure Digital eXtended Capacity SDXC card e Secure Digital SD card e Secure Digital High Capacity SDHC card Note Your computer does not support the CPRM feature for the SD card Attention While transferring data to or from a flash media card such as an SD card do not put your computer into sleep or hibernation mode before the data transfer completes otherwise your data could become damaged Depending on the model the computer might also have an integrated smart card reader Installing a flash media card or a smart card Attention Before you start installing a card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card To install a flash media card or a smart c
197. thods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Creating recovery media This section provides instructions on how to create recovery media Copyright Lenovo 2013 55 Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media On the Windows 7 operating system you can use recovery media to restore the computer to the factory default settings only You can use recovery media to put the computer in an operational state after all other methods of recovery have failed Attention When you use recovery media to restore the computer to the factory default settings all the files currently on the hard disk drive will be deleted and replaced by the factory default settings To use recovery media on the Windows 7 operating syst
198. troller Version e ME Firmware Version e Machine type Model e System unit serial number e System board serial number e Asset Tag e CPU Type e CPU Speed e Installed memory e UUID e MAC Address Internal LAN e Preinstalled operating system license e UEFI Secure Boot Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 4 Config menu items Network Wake On LAN e Disabled Enable the computer to e AC only power on when the Ethernet controller receives a magic e AC and Battery packet a special network message If you select AC Only Wake on LAN is enabled only when the ac power adapter is attached If you select AC and Battery Wake on LAN is 94 User Guide Table 4 Config menu items continued Ethernet LAN Option ROM for Legacy Only boot mode or Both with Legacy first UEFI IPv4 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI IPv6 Network Stack for UEFI Only boot mode or Both with UEFI first UEFI PXE Boot Priority for Both with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled USB UEFI BIOS Support Always On USB Charge in Battery Operation USB 3 0 Mode Disabled
199. until they are re enabled in the fingerprint software Table 5 Security menu items continued Security Chip Security Chip e Discrete TPM If you select Discrete TPM you can use a Selection Intel PTT discrete TPM chip with TPM 1 2 mode If you select Intel PTT you can use Intel Platform Trusted technology PTT with TPM 2 0 mode Note Intel PTT can be used with Windows 8 or later operating system Security Chip Active If you select Active the security chip is functional If you select Inactive the Security Chip option is visible but the security chip Disabled is not functional If you select Disabled the Security Chip option is hidden and the security chip is not functional Inactive Security Reporting Enable or disable the following Security Options Reporting Options BIOS ROM String Reporting Windows 7 or UEFI ROM String Reporting Windows 8 BIOS text string CMOS Reporting CMOS data NVRAM Reporting Security data stored in the Asset ID SMBIOS Reporting SMBIOS data Clear Security Chip Clear the encryption key Note This item is displayed only if you have selected Active for the Security Chip option Intel TXT Feature e Disabled Enable or disable Intel Trusted Execution e Enabled Technology Physical Presence e Disabled This option enables or disables the confirmation for Provisioning e Enabled message when you change the settings of the security chip Physical Presence e Disabled This option
200. urely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are using the correct device driver To install the correct driver do the following 1 Open Control Panel and click Hardware and Sound gt Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make sure that the switch port also is configured for full duplex Setting wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software e Problem The adapter stops working for no apparent reason Solution The network driver files might be corrupt or missing Update the driver by ref
201. uters To ensure that you receive the best performance from your computer browse the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language Copyright Lenovo 2013 17 To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do use battery power more effectively when I am on the go To conserve power or to suspend operation without exiting programs or saving files see Power saving modes on page 27 To achieve the best balance between performance and power saving change power plan settings See Managing the battery power on page 27 If your computer will be turned off for an extended period of time remove the battery pack and follow the instructions in Disabling the built in battery on page 63 to disable the internal built in battery so as to prevent battery power from draining How do I securely dispose of data stored on the hard disk drive or solid state drive Study Chapter 4 Security on page 43 to find out how you can protect your computer from theft and unauthorized use Use the Password Manager program to protect the data stored on your computer For details see the help information system of the program Before you dispose of the data on the hard disk drive or the solid state drive b
202. vel tips to travel more confidently and efficiently with your computer e Although it is safe to allow your computer to go through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft e Consider bringing an electrical adapter for use in an airplane or automobile e If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer into an airplane take note of the following tips e If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions If necessary disable wireless features before boarding e Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back e When taking off remember to turn off your computer or put it into hibernation mode Chapter 3 You and your computer 41 Travel accessories The following is a checklist of items to consider packing when you are going to travel e ThinkPad ac power adapter e Mini DisplayPort to HDMI adapter e External mouse if you are accustomed to using one e Ethernet cable e A quality carrying
203. ver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Click Display at the left Select Change display settings Check whether the screen resolution is correctly set Click Advanced Settings Click the Adapter tab Ensure that the correct device driver name is shown in the adapter information a A WwW N Right click on the desktop and click Personalize window Note The device driver name depends on the video chip that has been installed on your computer Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure that the device is working correctly If not click the Troubleshoot button and follow the instructions on the screen Click the Monitor tab Ensure that the correct device driver name is shown in the adapter information window Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure that the device is working correctly If not click the Troubleshoot button and follow the instructions on the screen Click the Color Management tab Check whether the color quality is correctly set and ensure that the other information also is correct If y
204. very overview Recovery overview for the Windows 7 operating system Rigs m Creating dad using recovery media Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using a rescue medium Reinstalling POTS programs and device drivers DOR a Solving recovery sealers Recovery overview for the Windows 8 operating system ie Ge A els Refreshing your omple Resetting your SAST to the factory default settings Using the advanced Me oins 32 32 34 35 36 36 37 39 39 39 40 40 41 41 42 43 43 43 43 44 45 47 48 49 52 53 53 55 55 55 56 57 58 59 60 60 60 60 61 Recovering your Pe en if Windows 8 fails to start VEN Bu Creating and using recovery media Chapter 6 Replacing devices Static electricity prevention Disabling the built in battery Installing or replacing the SIM card Replacing the battery pack Replacing the hard disk drive or solid state drive 5 Replacing amemory module Replacing an M 2 wireless LAN card Replacing an M 2 wireless WAN card Chapter 7 N your computer Finding ThinkPad options ThinkPad docking stations Locating controls and connectors on the ThinkPad docking stations Attaching a ThinkPad docking station Detaching a ThinkPad docking station Connecting external displays to a docking station doko force Cage sie aR ade af Security features Chapter 8 Advance
205. w 8 operating system Note Your computer screen might look different from the following illustrations To display the charms that contain Swipe in from the right edge Move the pointer to the lower right or system commands such as Start upper right corner of your screen Settings Search Share and Devices To display the open applications and Move the pointer to the upper left switch applications corner of your screen and then click Chapter 2 Using your computer 19 To view the recently used applications Swipe in and out on the left edge Move the pointer to the upper left or select an application from the list corner of your screen and then move it downward To view all applications on the Right click a blank area on the Start screen or view the application Start screen or right click an open commands on an open application application such as Copy Save and Delete depending on the applications To close the current application Swipe in from the top edge to the Click the top of the application and bottom then drag it to the bottom of your screen To enlarge or reduce the size of an Move the desired icon downward Right click the desired icon icon remove an icon from the Start until a tick icon v is displayed then screen or remove an application release your finger To open
206. wing 1 Restart the computer When the ThinkPad logo is displayed press F1 The ThinkPad Setup program starts Note If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and start the ThinkPad Setup program If you do not enter the password you cannot change the configurations that are protected by the supervisor password For more information refer to Using passwords on page 43 2 Use the cursor keys to select a tab or use the cursor keys to locate an item and press Enter to select it Then a submenu is displayed Note Some menu items are displayed only if the computer supports the corresponding features 3 Set the value of an item by doing one of the following e Press the F6 key to change to a higher value e Press the F5 key to change to a lower value Chapter 8 Advanced configuration 93 Note Default values are in boldface 4 To change other configurations press the Esc key to exit the submenu and return to the parent menu 5 When you complete the configuration press the F10 key to save and exit You also can select the Restart tab on the ThinkPad Setup menu and restart your computer with one of the provided options Note You can press the F9 key to restore to the default settings Main menu When you enter the ThinkPad Setup program you will first see the Main menu as follows e UEFI BIOS Version e UEFI BIOS Date e Embedded con
207. wing items e Static electricity prevention on page 63 e Disabling the built in battery on page 63 e Installing or replacing the SIM card on page 64 e Replacing the battery pack on page 65 e Replacing the hard disk drive or solid state drive on page 67 e Replacing a memory module on page 71 e Replacing an M 2 wireless LAN card on page 73 e Replacing an M 2 wireless WAN card on page 76 Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can damage the part When you unpack an option or a CRU do not open the static protective package that contains the part until the instructions direct you to install the part When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the
208. word as well as a hard disk password for your internal solid state drive or hard disk drive Refer to the procedures in Power on password on page 43 and Hard disk passwords on page 45 For security a longer password is recommended e To provide reliable security for the UEFI BIOS use the security chip and a security application with a Trusted Platform Module management feature Refer to Setting the security chip on page 48 Note The Windows 7 and Windows 8 operating systems support the TPM management feature e f a Disk Encryption hard disk drive and Encryption solid state drive is installed in your computer be sure to protect the contents of your computer memory from unauthorized accesses by use of drive encryption software such as Microsoft Windows BitLocker Drive Encryption which is supported in the Ultimate and Chapter 4 Security 47 Enterprise editions of the Windows 7 operating system and Windows 8 operating system See Using Windows BitLocker Drive Encryption on page 48 e Before you dispose of sell or hand over your computer delete data stored on it For more information refer to Notice on deleting data from your hard disk drive or solid state drive on page 52 The hard disk drive built into your computer can be protected by the UEFI BIOS Using Windows BitLocker Drive Encryption To help protect your computer against unauthorized access use the drive encryption software such as Windows BitLo
209. ws operating system from a system image To use the advanced startup options do the following 1 Move your cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 operating system This enables you to recover or repair the operating system even if the Windows 8 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Creating recovery media To
210. y cable to the main connector on the card and the black cable to the auxiliary connector on the card 12 Reinstall the battery pack See Replacing the battery pack on page 65 13 Turn the computer over again Connect the ac power adapter and all cables Replacing an M 2 wireless WAN card Before you start print these instructions Mince During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall on Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot 76 User Guide Attention Before you start installing an M 2 wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card Some computers might come with an M 2 wireless WAN card To replace the wireless WAN card do the following 1 Disable the built in batteries See Disabling the built in battery on page 63 2 Close the computer display and turn the computer over 3 Remove the battery pack See Replacing the battery pack on page 65 4 Loosen the screws that secure the base cover assembly ff Then remove the base cover assembly H 5 If a tool is provided with the new card to help you disconnect cables use the tool to disconnect the cables from the old card If no such a tool is
211. yboard problem is resolved carefully reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed by doing the following 1 Open Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties pane make sure that you see this message Device Status This device is working properly If Keys on the keyboard still do not work have the computer serviced e Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices including the computer display the external monitor audio devices and the optical drive Chapter 10 Troubleshooting computer problems 121 Computer screen problems e Problem The screen is blank Solution Do the following Press F7 to bring up the image Press F6 to make the screen brighter If your computer is in sleep mode press power button to resume from the sleep mode If the problem persists follow the solution for the following problem e Problem The screen is unreadable or distorted Solution Make sure that The display device dri
212. you log off Connecting a projector or an external monitor This topic provides information about connecting a projector or an external monitor Using an external monitor Note When you connect an external monitor a video interface cable with a ferrite core is required Your computer can support a maximum video resolution of up to 2048x1536 with an external monitor connected to the VGA connector or up to 2560x1600 with an external monitor connected to the mini DisplayPort connector provided that the external monitor also supports that resolution For more information about the external monitor refer to the manuals provided with the external monitor You can set any resolution for either the computer display or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the computer display you can see only part ofthe screen at a time You can see other parts by moving the image with the TrackPoint pointing device or another pointing device You can move the display output to the computer display the external monitor or both in the Display Settings window Connecting an external monitor To connect an external monitor do the following 1 Connect the external monitor to the VGA connector or the mini DisplayPort connector of your computer 2 Connect the external monitor to an electrical outlet 3 Turn on the external monitor 4 Change the display output location
213. your computer to these connectors using an audio cable commercially available Using dual displays This section introduces the Duplicate and Extend desktop functions that enable you to display output on both the computer display and an external monitor Using the Duplicate or Extend desktop function With the Duplicate desktop function you can display the same output on both the computer display and an external display You also can display different desktop images on each monitor with the Extend desktop function You can use the Duplicate or Extend desktop function without changing any settings If the function does not work refer to the following topic on how to enable the Duplicate or Extend desktop function Enabling the Duplicate or Extend desktop function To enable the Duplicate or Extend desktop function do the following 1 Connect the external monitor to your computer then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Press F7 then select Duplicate or Extend To change the resolution for each monitor do the following 1 Right click on the desktop and click Screen resolution Click the Monitor 1 icon which is for the primary display the computer display by default Set the resolution for the primary display Click the Monitor 2 icon which is for the secondary display the external display by default Set the resolution for the secondary display Click Advanced settings and

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