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HP Officejet 2620

1. 106 Appendix A Technical information ENWW Notice to users of the Canadian telephone network en aucun cas que l appareil a t valid par Industrie Canada est particuli rement importante dans les zones rurales condition que le total des num ros REN ne d passe pas 5 imply that Industry Canada approved the equipment Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Notice to users in the European Economic Area Note Il attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eav sont le cas ch ant branch es les unes aux autres Cette Romarguo le num ro REN Ringer Equivalence Number atiribu chaque zg appa
2. If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL ADSL filter to the splitter 4 Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer Ey NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a low number of rings Sa SS o Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer EY NOTE The maximum number of rings varies by country region 9 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone
3. If e printer with DSL Obtain a DSL filter from your DSL provider Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup Connect an additional phone cord from the DSL filter to the telephone wall jack Run a fax test you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C If Set up the printer with a PBX phone system or an ISDN line you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following ENWW If you are using either a PBX or an ISDN converter terminal adaptor connect the printer to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible NOTE Some ISDN systems allow you to configure t
4. quality Visit the HP website at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers To purchase HP papers go to Shop for Products and Services and select ink toner and paper 26 Chapter 4 Paper basics ENWW ENWW Copy and scan e Copy documents Scan to a computer e Tips for copy success e Tips for scan success 27 Copy documents The Copy menu on the printer display allows you to easily start a black or color copy and select number of copies You can also easily change the copy settings such as changing the paper type and size adjusting the darkness of the copy and resizing the copy To make black or color copy ils 5 Load paper in the input tray Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the original see Load original on page 24 Select Copy from the Home screen on the printer display and then press OK to access the Copy menu If you do not see Copy on the printer display
5. 1 Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the original see Load original on page 24 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Sendafax 35 3 Dial the number by using the keypad on the phone that is connected to the printer Ey NOTE Do not use the keypad on the control panel of the printer when manually sending a fax 4 You must use the keypad on your phone to dial the recipient s number If the recipient answers the telephone you can engage in a conversation before sending your fax NOTE If a fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax When you are ready to send the fax press OK select Send New Fax and then select Black or Color If you were speaking with the recipient before sending the fax inform the recipient that they should press Receive Fax Manually on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the printer control panel as you would dial a regu
6. Back view of the printer 1 Telephone wall jack Set up faxing parallel phone systems 125 2 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer Ef NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Eyf NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for
7. Fax ENWW Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower The printer automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally while a fax is scheduled Ey NOTE You can only send a black and white fax from memory To schedule a fax from the printer control panel 1 Load your original print side up in the ADF For more information about loading the original see Load original on page 24 2 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings and then select Schedule a Fax Enter the fax delay time by pressing the Up and Down buttons and then press OK to confirm When you hear the dial tone enter the number by using the keypad on the printer control panel Se ON oP Select Scan select Start and then press OK The printer scans all pages and sends the fax at the scheduled time To cancel a scheduled fax 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Schedule a Fax 3 Select the scheduled fax that you want to delete select Delete and then press OK Send a fax in Erro
8. NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes Now you need to decide how you want the printer to answer calls automatically or manually e Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e f you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answersetting Run a fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone lin
9. a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section Ey NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure B 5 Back view of the printer 1 Telephone wall jack 2 Use the phone cord
10. are displayed in the reverse order from which they were received with the most recently received fax first 4 Select the fax you want to print and then select Print 5 If you want to stop reprinting the fax select Cancel and then press OK Forward faxes to another number You can set up the printer to forward your faxes to another fax number A received color fax is forwarded in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Advanced Settings 3 Select Fax Forwarding and then select Fax Forward 4 Select On with Print to print and forward the fax or select On to forward the fax E NOTE If the printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report 40 Chapter6 Fax ENWW 5 Atthe prompt enter the number of the fax machine intended to receive the forwarded faxes and then select Done Enter the required information for each of the following prompts start date start time end date and end time 6 Fax for
11. begin check your computer to see if it has one or two phone ports Ey NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 8 Example of a parallel splitter E Figure B 9 Back view of the printer 122 Appendix B Additional fax setup ENWW Telephone wall jack 2 Parallel splitter 3 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports ENWW 1 2 6 7 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ey
12. button The function of this button changes depending on what is displayed on the printer display 8 OK button Confirms the current selection 9 Help button On the Home screen shows all Help topics On another screen shows information or animation on the display to assist in the current operation Figure 2 2 On button light Light behavior Description Off The printer is powered off Dimmed Indicates the printer is in Sleep mode The printer automatically enters Sleep mode after 5 minutes of inactivity Fast blinking Error has occurred Refer to the messages on the printer display Pulsing Indicates that the printer is initializing or is being shut down On The printer is printing scanning copying or is on and ready to print 6 Chapter 2 Get to know the HP Officejet 2620 series ENWW 3 Print e Print documents e Print photos Print envelopes Print Quick Forms e Print using the maximum dpi Tips for print success ENWW 8 Print documents To load paper 1 Make sure the output tray is open 2 Make sure you have paper loaded in the input tray To print a document 1 On the File menu in your software click Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the a
13. change speed dial entries 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings and then select Phone Book Select the entry you want to change and then press OK Select Edit and then make your changes in the fax name and then select Next Oo oO Make your changes in the fax number and then select Done Ey NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix ENWW Set up speed dial entries 43 Delete speed dial entries To delete speed dial entries 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Phone Book 3 Select the entry you want to delete and then select Delete to confirm 44 Chapter6 Fax ENWW Change fax settings Use the following steps to change the initial settings or to configure other options for faxing e Configure the fax header e Set the answer mode Auto answer e Set the number of rings before answering e Change the answer ring pattern for distinctive ring e Setthe dial type e Set the redial options e Set the fax speed o Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends tha
14. convenience you might want to connect a phone to the back of your answering machine at the OUT port Ey NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 5 Turn onthe Auto Answer setting 6 Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 126 Appendix B Additional fax setup ENWW Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and ans
15. document as a booklet It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper Select a binding method from the drop down list and then click OK e Booklet LeftBinding The binding side after folded into a booklet appears at the left side Select the option if your reading habit is from left to right e _Booklet RightBinding The binding side after folded into a booklet appears at the right side Select the option if your reading habit is from right to left Ey NOTE The preview on the Layout tab cannot reflect what you select from the Booklet drop down list o Pages per Sheet Layout Helps you specify the order of the pages if you print the document with more than two pages per sheet E NOTE The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout drop down list o Page Borders Allows you to add the borders to the pages if you print the document with two or more pages per sheet Ey NOTE The preview on the Layout tab cannot reflect what you select from the Page Borders drop down list Notes e Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you pu
16. edge of paper To load envelopes 1 Raise the input tray 22 Chapter 4 Paper basics ENWW ENWW 2 3 4 5 Lower the output tray and pull out the output tray extender Lift the input tray shield slide the paper width guide to the left and then remove all paper from the input tray Insert one or more envelopes into far right side of the input tray and slide the stack of envelopes down until it stops The side to be printed on should face up The flap should be on the left side and facing down Lift the input tray shield and slide the paper width guide to the right against the stack of envelopes until it stops Load media 23 Load original You can load your original print side up in the Automatic Document Feeder ADF or print side down on the right front corner of the scanner glass To load the original in the automatic document feeder 1 Slide the paper width guides outwards 2 Load the original print side up head first in the ADF 3 Slide the paper width guides inward until they stop at the edge of paper To load the original on the scanner glass 1 Lift the scanner lid 24 Chapter 4 Paper basics ENWW 2 Load the original print side down on the right corner of the scanner glass 3 Close the scanner lid ENWW Load original 25 Order HP paper supplies The printer is designed to work well with most types of office media Use HP media for optimum print
17. filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer DSL ADSL modem 5 Computer yNOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 7 Example of a parallel splitter ie To set up the printer with a computer DSL ADSL modem ENWW 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer y NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jac
18. following Point to or tap the upper right corner of the screen to open the Charms bar and then click the Settings icon Click or tap Control Panel and then click or tap System and Security Click or tap Administrative Tools and then double click or double tap Services Right click or touch and hold Print Spooler and then click Properties On the General tab next to Startup type make sure that Automatic is selected If the service is not already running under Service status click or tap Start and then click or tap OK From the Windows Start menu click Control Panel System and Security and then Administrative Tools Double click Services Right click the Print Spooler and then click Properties On the General tab next to Startup type make sure that Automatic is selected If the service is not already running under Service status click Start and then click OK From the Windows Start menu click Control Panel System and Maintenance Administrative Tools Double click Services Right click the Print Spooler service and then click Properties Unable to print 79 Windows XP d iv On the General tab next to Startup type make sure that Automatic is selected v _ If the service is not already running under Service status click Start and then click OK i From the Windows Start menu right click My Computer ii Click Manage and then click Services and Applications iii Double click Services a
19. from the Paper Size drop down list ENWW Print envelopes 11 For more printing options see Tips for print success on page 15 5 Click OK and then click Print or OK in the Print dialog box 12 Chapter 3 Print ENWW Print Quick Forms Use Quick Forms to print calendars check lists games notebook paper graph paper music paper and games To print Quick Forms 1 From the Home screen on the printer display press the Up and Down buttons to select Quick Forms and then press OK O TIP If the Quick Forms option does not appear on the printer display press the Home button and then press the Up and Down buttons until you see Quick Forms 2 Press the Up and Down buttons to select one of the Quick Forms options and then press OK 3 Select the number of copies and then press OK ENWW Print Quick Forms 13 Print using the maximum dpi Use maximum dots per inch dpi mode to print high quality sharp images on photo paper Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory To print in Maximum dpi mode 1 On the File menu in your software click Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Click the Paper Quality tab a From the Media d
20. information ENWW To change the time to Sleep mode 1 From the Home screen on the printer display press the Up and Down buttons to select Preferences and then press OK 2 Select Sleep and then select the desired option Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to http www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Toxic and hazardous substance table China ABAEWERR REPE RFMAFASRCMR AY Z gt 0 LMA Sa PURHREABARBE PREFSIT11363 2006 HRM X MILB ARPES ORR CARO LMR FSNT11363 2006 HAM A FREAMRHASCRARMATO AERC PHBE ARSAS RELREATPAREHAOFR Restriction of hazardous substance Ukraine TexH YHM pernameHt LOO OOmMe gt KeHHA BAKOPKCTGHHA He6e3zne4uHHx pe4oBnH YkpaiHa O6napHanns Bignosigae sumoram TexHiuHoro pernamenty ORO O6M
21. less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors Special projects ENWW HP Iron On Transfers HP Iron on Transfers for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos Recommended papers for printing 19 Load media Select a paper size to continue To load full size paper 1 Raise the input tray 2 Lower the output tray and pull out the output tray extender 3 20 Chapter 4 Paper basics ENWW 4 Insert a stack of paper into the input tray with the short edge down and the print side up and slide the stack of paper down until it stops 5 Slide the paper width guide to the right until it stops at the edge of paper To load small size paper 1 Raise the input tray 2 Lower the output tray and pull out the output tray extender ENWW Load media 21 3 Lift the input tray shield slide the paper width guide to the left and then remove all paper from the input tray 4 Insert a stack of photo paper with the short edge down and the print side up and slide the stack of paper down until it stops 5 Lift the input tray shield and slide the paper width guide to the right until it stops at the
22. line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section 130 Appendix B Additional fax setup ENWW Ey NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone ENWW number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer
23. on the printer control panel Ey NOTE If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to the default which is All Rings Ey NOTE If you are using a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Advanced Settings 3 Select Dial Type select Tone Dialing or Pulse Dialing and then press OK Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off e When Busy If this option is turned on the printer redials automatically if it receives a busy signal The factory set default for this option is Redial e When No answer If this option is turned on the printer re
24. the ColorLok logo in a variety of weights and sizes from major paper manufacturers HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest quality photo paper for your best photos With HP Premium Plus Photo Paper you can print beautiful photos that are instant dry so you can share them right off the printer It is available in several sizes including A4 8 5 x 11 inch 4 x 6 inch 10 x 15 cm 5 x 7 inch 13 x 18 cm and 11 x 17 inch A3 and in two finishes glossy or soft gloss semi gloss Ideal for framing displaying or gifting your best photos and special photo projects HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in glossy finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x
25. to see if it has one or two phone ports e f your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 17 Example of a parallel splitter e e f your country region is listed in the table you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer Figure B 48 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone Set up faxing parallel phone systems 131 To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 C
26. 20 e Print on page 7 e Copy documents on page 28 e Scan to a computer on page 30 e Check estimated ink levels on page 56 e Replace ink cartridges on page 59 e Clear paper jam on page 70 ENWW 2 Chapter 1 HP Officejet 2620 series Help ENWW 2 Getto know the HP Officejet 2620 series Printer parts e Control panel and status lights ENWW 4 Printer parts Front view Automatic Document Feeder ADF 2 Paper width guide for the input tray 3 Input tray 4 Input tray shield 5 Lid 6 Lid backing T Scanner glass 8 Printer display 9 Control panel 10 Ink cartridges 11 Output tray extender also referred to as the tray extender 12 Cartridge access door 13 Output tray Chapter 2 Get to know the HP Officejet 2620 series ENWW ENWW Rear view USB port Power connection Fax port 1 LINE Fax port 2 EXT Printer parts 5 Control panel and status lights Figure 2 1 Control panel features Label Description 1 On button Turns the printer on or off 2 Home button Returns to the Home screen the screen that is displayed when you first turn on the printer 3 Up button Use this button to navigate menus and select number of copies 4 Down button Use this button to navigate menus and select number of copies 5 Keypad Use the keypad to enter numbers and text 6 Back button Returns to the previous screen 7 Selection
27. 6 inch For longer lasting photos it is acid free Business documents Chapter 4 HP Premium Presentation Paper or HP Professional Paper 120 These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Brochure Paper or HP Professional Paper 180 Paper basics ENWW These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars Everyday printing HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for
28. A 1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 41 2009 A2 2009 EN 61000 3 3 2008 FOC CFR 47 Port 15 Class B ICES 003 Issue 4 Coss B Coss B EN 60950 1 2006 4 11 2009 A 1 2010 A 12 201 1 IEC 60950 1 2005 A 1 2009 Telecom FCC Rules and Regulations 47 CFR Part 68 TIA 9688 Telocommurications Telephone Terminal Equipment Technical Requirements for Connection to the Talephone Netw ork Sep 2009 ES 203 021 1 2 3 C5 03 Port 1 Issue 9 Amandmant 4 Docember 2010 Energy Use ation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Oparational Mode OM Test Procedure Regulaton EQ No 278 2009 Test Method for Cakulating the Energy Eflicency of Single Voltage Edemal ACDC and ACAC Powar Suppliers EN 50581 2012 The product herew th complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC the R amp ITE Directive 1999 5 EC the Ecodesign Directive 2009 1 25 EC the RoHS Directive 2011 65 EU and caries the C marking accordingly This device complies with part 15 of the FOC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interlerence received inclding interlerence that may cause undesired operation Additional Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regul Model Number i
29. ENWW This product is designed to be connected to the analog Switched Telecommunication Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product This equi has been certified by the manufacturer in accordance with Directive 1999 S EC annex Il for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Regulatory notices 107 Notice to users of the German telephone network Hinweis f r Bonutzer des deutschen Telofonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht Schlie en Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit andere
30. Environmental specifications Input tray capacity Output tray capacity Paper size Paper weights Print specifications Copy specifications Scan specifications Fax specifications Print resolution Power safety Cartridge yield Acoustic information System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support website at www hp com support Environmental specifications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 40 C 41 F to 104 F Humidity 15 to 80 RH non condensing 28 C maximum dewpoint Nonoperating storage temperature range 40 C to 60 C 40 F to 140 F In the presence of high electromagnetic fields it is possible the output from the HP Officejet 2620 series may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity Plain paper sheets 80 g m2 20Ib Up to 50 ENWW Specifications 93 Envelopes Up to 5 Index cards Up to 20 Photo paper sheets Up to 20 Output tray capacity Plain paper sheets 80 g m2 20Ib Up to 30 Envelopes Up to 5 Index cards Up to 10 Photo paper sheets Up to 10 Paper size For a complete list of supported me
31. France e For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Visual display workplaces statement for Germany GS Erklarung Deutschland Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 104 Appendix A Technical information ENWW Declaration of conformity ENWW DECLARATION OF CONFORMITY I according to ISO IEC 17050 1 and EN 17050 1 Seii fki Heaton Pacierdl DoC SNPRH 1203 Rew A Supplier s Address pon Berbit Road Waigaogiac Free Trade Zone Pudong Shanghai declares thar the product Produa Name and Model 2 HP Officejet 2620 All in One HP Deskjet Ink Advantage 2645 AltinOne Regulatory Model Number SINPRH 1203 Power Adaprer 0957 2284 0957 2290 China and India only Produa Options All conforms 10 the following Product Specificanions and Regulations EMC OSPR 22 Ed5 2005 1 2005 A2 2006 Class B EN 55022 2006
32. GY HP Officejet 2620 series Table of contents 1 TP Officejet 2620 Series HEID iiia detect fateeieves teers aai ee dees Ne eck Coie abv tetden eta Rita tees 1 2 Getto know the HP Officejet 2620 Seres 2 ciccieciciecscaieedecesiceceusecncsueepucceasscupevdenayietsnanscetevugesiivacesaviecssusaseianssreess 3 Printer parts see cccsnacecacecssaiedsaus daascatacecnastaadadesspiucdsanngnedeceattdadtdnasabsascudectinalaedasenadesduaacaatelddadaasastieetsaupvendanes 4 Control panel and Staras lIGWtS ossei ehcegysseenHisdeh beeshiayhavesnigiehabennaiiee ee 6 SD PMA A E E A EA E E A E E E tunevveueg A A E E 7 Print doc mentS sieisen anai a a a aada a a aa a a Taaa 8 Print PhOtOS ciiis scenes denis tceeedeevacadheucdemacaes a a R EE T AE E a A A 10 Print envelopes suoriin E a a a a aa aaa a eaa a aa a aa a a a a 11 Print QUICK FONTIS 2 icsccusucadetsacencidarseadcvanasensedeacazadecsudananadnadaaceedededabeadeccouadedesdvacaheaddesenaaantoculaneddigavansnecss 13 Printusing the maximum dpi renssiininasseniininsinie i E a AE AE AE Ea 14 Tips f r PrINU SUCCESS nossa ARAN dl oad AAA TANA AANEEN AAA 15 A e DASICS se sid E E E A A E A A E E A E 17 Recommended papers for printing cccccececceeeeeeeeeeeeeneeaaeeaeceeceeeeeeeeeeedeceeseqceeaaesaeeeceeseeeeeeeeeeees 18 Load media neroak a e a e a e E aaa eE ae E A a a E REA 20 Loda ondina zeae A vi van diven cctdedsacdepedensaataeetedsteaey 24 Order HFP Paper Supplies sescsssiiasssigsianpiae A Aa 26
33. Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam e If you do not see your country region listed you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack Ey NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region e If your country region is listed you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer 2 NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics e Select the corre
34. KEHHA BMKOpHCTOHHS JESKHX HeGesneyHHX PeYOBHH B ENeKTpPHYHOMY TA eneKTpOHHOMy o6napHai 3ATBEpAKEHOTO NocTaHoRO O Kabinety Mixictpis Ykpainu Big 3 rpypaHs 2008 Ne 1057 ENWW Environmental product stewardship program 99 Restriction of hazardous substance India Restriction of hazardous substances India This product complies with the India E waste Management and Handling Rule 2011 and prohibits aha 9 lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule Battery disposal in the Netherlands NL Batterij niet x eat HP Product bevat een lithium manganese dioxide a weggooien maar batterij Deze bevindt zich op de hoofdprintplaat ___inleveran als KCA X Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoord Battery disposal in the Taiwan CM seumeK wJ Please recycle waste batteries California Perchlorate Material Notice California Perchlorate Material Notice Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate This product s real time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California 100 Appendix A Technical information ENWW Regulatory notices Th
35. Oy COPY AMG S a E N T E has unvieassUieiectewweticctanstts 27 COPY GOCUIMENIS srscceriroisireuisieii tis kuriren E ene ENEAN ENEE EAE EEEE EAEE EEE TOANE SEE RAAEN EETAS A EEEE 28 Scan to a COMmpuUtST ee 30 Tips f r Copy SUCCESS ai ccc decedeecteciddeaaaseceddannyccacedeancdeaaedendanesaedcaah ceagadeasndee aaa aa aa aa aaa aaa 31 Tips for Scan SUCCESS suvissioianisssieneasi anini ae AEE E EE AERAR 32 abl at EPES EEE TAE PERET TE EAE ER AEE E PAT EE TE PE EA TA ATE E AT TE 33 Senda faaiioa a A a a aa a S aa a aa a 34 Receive a Tax nsien osea a R T usted R E alee usseiauts 39 Set up speed dial entries cecccecesceececeeceeeecececeeeeeeeeeeceaeeeecaaeeceeeeeeaaeeseeeeeesaaaeseceeesaaaeseeeeeetsieeeseaeees 43 Change fax Settings innsir ai a nbn heli elie else ee 45 ENWW Fax and digital phone services ee eeeeee eee e eee eee eee eeeeeee eee eeeaeeeeeeeeaeaeeeeeseaaeeeeeeseceeeeeeeseeeeaeeeeseeaaeees 49 Fax over Internet Protocol nasies nanana a aa eai a a a Siae ad dari 50 WSO repon irsini a aaa thee dees AS 51 Tips f r fak SUCCESS manuod a ea aaa aaa a a a aa aaa ae 54 T Wok WDR CANMOGOS eira EAEE E EER 55 Check estimated ink levels cccccccecceceeeeeeeeeeeeeeeeeaecaeeeeeeeeeeeeeesedacaaaaaaeaeeeeeeeeeeeeeeseesecacccaeeeeeeeeeeeess 56 Order Ink SUPPIESeisias8d siesncereh vo Gecedies anaE a a i AER E aAa ee 57 Choose ngat ink Cartridges sassis nikan ARENASA AAA AAE 58 Replace ink cartridges 0 ececceeeececeeee
36. Printers and Faxes b Either double click the icon for your printer or right click the icon for your printer and select See what s printing to open the print queue c Onthe Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline d If you make any changes try to print again 4 Verify that the printer is set as the default printer To verify that the printer is set as the default printer a Depending on your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers 78 Chapter9 Solve a problem ENWW 5 Windows Vista From the Windows Start menu click Control Panel and then click Printers Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes b Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it c If the wrong printer is set as the default printer right click the correct printer and select Set as Default Printer d Try using your printer again Restart the print spooler To restart the print spooler Windows 8 Windows 7 Windows Vista ENWW a Depending on your operating system do one of the
37. TION Be careful to wipe only the contacts and do not smear any of the ink or other debris elsewhere on the ink cartridge Ink cartridge problem 87 6 On the inside of the printer locate the contacts for the cartridge The printer contacts are the set of gold colored bumps positioned to meet the contacts on the ink cartridge 7 Use a dry swab or lint free cloth to wipe the contacts 8 Reinstall the ink cartridge 9 Close the cartridge access door and check if the error message has gone away 10 If you still receive the error message turn the printer off and then on again E NOTE If one ink cartridge is causing problems you can remove it and use the single cartridge mode to operate the HP Officejet 2620 series with only one ink cartridge A Click here to go online for more information 88 Chapter9 Solve a problem ENWW Older generation cartridges You will need to use a newer version of this cartridge In most cases you can identify a newer version of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends date If it says v1 several spaces to the right of the date then the cartridge is the updated newer version If it is an older generation cartridge contact HP support for help or a replacement d Click here to go online for more information ENWW Older generation cartridges 89 90 Chapter9 Solve a problem ENWW A Technical information The tech
38. a a aaaea 82 HP SUPON seaane etecates cute etenta tha cedet en chbncdetanaate sade tacate ueteceretaeetiaest eteadecd ant 83 Appendix A Technical information sorsien sansen aaan aana aaa aaa aa aaaea RERE aa ea aaa ba Aia 91 Hewlett Packard Company notices 0 cccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteaeeeeeeeeseeeeaeeeeeeseceaeeeeeseeeeeeees 92 Specifications iesse na aaa a a a aaa araa a a aaraa 93 Environmental product stewardship program cccceeeeeeeeeeeeneecaeeeeeeeeeeeeeeseeeecaaeaaeaaeeeeeeeeeeeeeeeeeeess 97 Regulatory notices arreire iiine iiine setae nets Enek EEATT EEEE AREE EEEE TENERA EEEE TE 101 Appendix B Additional fax Setup s ceveceeveceics is cczessecters Saeaguesetiaeccas enen aN vise EEEE ARNE TE aes 109 Set up faxing parallel phone systemS ssssssesssssrnsssesernnnanrnnnnnanaenennnnnnnnnnnnnaaenennnaaannannnaaaennnnnanna 110 DEAL PS fax sSet p sick tas acnuseasesccteadecadapacncstandonddarsaudeeaeadashdaannatvennuacduaudbahcenedeedeahdaadedszeudeadead acenacacess 133 Test fax SOU Pi sisccaesedcataceanceaesceceheg ccdanedenad dd euudendacieasdecedas besavaheigaduaue cubed ddenvecahag hdavetaaeg dele A AARAA 134 MND ON ies escent cites Ai aa sverige tease A E E E E sabe aketanieed de vviteieeavniereeds 135 ENWW 1 HP Officejet 2620 series Help Learn how to use your HP Officejet 2620 series Printer parts on page 4 e Control panel and status lights on page 6 Load media on page
39. and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series 2 Inthe printer software click the Print Scan amp Fax icon and then select Scan a Document or Photo 3 Select the type of scan that you want from the shortcut menu and then click Scan Ey NOTE If Show Scan Preview is selected you will be able to make adjustments to the scanned image in the preview screen 4 Select Save if you want to keep the application open for another scan or select Done to exit the application 5 After the scan is saved a Windows Explorer window will open in the directory where the scan was saved Ey NOTE There is a limited number of computers that can have the scan function activated at the same time Select Scan on the printer display and you will see the computers that are currently available for scanning 30 Chapter 5 Copy and scan ENWW Tips for copy success ENWW Clean the scanner glass and make sure that there are no foreign materials adhering to it To increase or decrease the contrast of your printed output select Copy from the printer display and then select Lighter Darker to adjust the contrast To select the paper size and paper type of the printed output select Copy from the printer display From the Copy menu select Paper Type to choose pla
40. ated on the printer such as HP Officejet 2620 e Product number located inside the cartridge access door e Serial number located on the back or bottom of the printer e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you recreate it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm the printer was moved etc Support phone numbers For the most current HP list of telephone support numbers and call costs information see www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP Officejet 2620 series at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 84 Chapter9 Solve a problem ENWW Prepare trays Open output tray A Output tray must be open to begin printing Close cartridge access door A Cartridge door must be closed to begin
41. ax list To remove numbers from the list of junk fax numbers 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Junk Fax 3 Select the number you want to remove and then select Remove a Number 4 Press OK to confirm the deletion 42 Chapter6 Fax ENWW Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This allows you to dial those numbers quickly by using the printer control panel 9 TIP In addition to creating and managing speed dial entries from the printer control panel you can also use tools available on your computer such as the HP software included with the printer This section contains the following topics e Setup and change speed dial entries e Delete speed dial entries Set up and change speed dial entries You can store fax numbers as speed dial entries To set up speed dial entries 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings and then select Phone Book Select Add Contact Type the name of the entry and then select Next aooe w N Type the fax number and then select Done Ey NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix To
42. box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line ENWW 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ey NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Do one of the following Set up faxing parallel phone systems 117 e Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port e If you have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it 3 Now you need to decide how you want the printer to answer calls automatically or manually e If you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is
43. cations 93 fax specifications 95 print specifications 94 scan specifications 94 system requirements 93 tests fax setup 134 voice mail set up with fax parallel phone systems 118 set up with fax and computer modem parallel phone systems 130
44. ce 50 Chapter6 Fax ENWW Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction Ey NOTE If the reports are not legible you can check the estimated ink levels from the control panel or the HP software Ey NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so Eyf NOTE Ensure that the printheads and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges on page 55 This section contains the following topics Print fax confirmation reports Print and view the fax log Print the details of the last fax transaction Print a Caller ID report View the Call History Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax
45. company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings Ey NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring 1 Verify that the printer is set to answer fax calls automatically 2 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 3 Select Settings and then select Advanced Settings 46 Chapter6 Fax ENWW 4 Select Ring Settings and then select Distinctive Ring 5 Amessage appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Select Yes to continue 6 Doone of the following e Select the ring pattern assigned by your telephone company to fax calls Or e Select Auto Detect and then follow the instructions
46. confirmation before sending any faxes The default fax confirmation setting is Error Only SY NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select After Send Fax or On Always and if you scan the fax to send from memory or use the Scan and Fax option To enable fax confirmation 1 ENWW From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings select Advanced Settings and then select Fax Confirmation Select one of the following options and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully After Send Fax Prints a fax confirmation report for every fax you send After Receive Fax Prints a fax confirmation report for every fax you receive Use reports 51 On Always Prints a fax confirmation report for every fax you send and receive Error Only Prints a fax confirmation report for every fax error This is the default setting Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings select Advanced Settings and then select Fax Reports 3 Select Fax Log and then press OK Print the detail
47. ct Tools and then press OK Ey NOTE If you do not see the Home screen press the Home button b From the Tools menu on the printer display select Print Quality Report Follow the on screen instructions 6 Doone of the following to clean the ink cartridges if the diagnostic page shows steaks or missing portions of the color and black boxes To clean the cartridges from the printer software a Load letter or A4 unused plain white paper into the input tray b Depending on your operating system do one of the following to open the printer software 76 Chapter9 Solve a problem ENWW e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series c In the printer software click Print Scan amp Fax and then click Maintain Your Printer to access the Printer Toolbox d Click Clean Ink Cartridges on the Device Services tab Follow the on screen instructions To clean the cartridges from the printer display a From the Home screen on the printer display press the Up and Down buttons to select Tools and then press OK E NOTE If you do not see the Home screen press the Home button b From the Tools menu on the printer display select Clea
48. ct fax setup for your home or office e Case A Separate fax line no voice calls received e Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line 110 Appendix B Additional fax setup ENWW Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Select the correct fax setup for your home or office ENWW To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel See Set up faxing parallel phone systems on page 110 a Serial type telephone system See Serial type fax setup on page 133 b Parallel type telephone system Go to step 2 Select the combination of equipment and services sharing your fax line e DSL A Digital sub
49. dia sizes see the printer software Paper weights Plain Paper 64 to 90 g m 16 to 24 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards Up to 200 g m 110 Ib index maximum Photo Paper Up to 280 g m 75 Ib Print specifications e Print speeds vary according to the complexity of the document e Method drop on demand thermal inkjet e Language PCL3 GUI Copy specifications e Digital image processing e Copy speeds vary according to the complexity of the document and model Scan specifications e Resolution up to 1200 x 1200 dpi For more information about dpi resolution see the scanner software e Color 24 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches 94 Appendix A Technical information ENWW Fax specifications Send Receive black and white faxes or color faxes Up to 99 speed dials Up to 99 page memory based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution faxes take longer and use more memory Manual fax send and receive Automatic busy redial up to five times varies by model Automatic no answer redial one time or two times varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 4 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution faxes take lo
50. dials automatically if the receiving fax machine does not answer The factory set default for this option is No Redial To set the redial options 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Auto Redial 3 Select the appropriate option and then press OK ENWW Change fax settings 47 Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when send ing and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service A PBX system Fax over Internet Protocol FoIP An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 bps Medium v 17 14400 bps Slow v 29 9600 bps To set the fax speed 1 2 3 4 Set the fax From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings and then select Advanced Settings Select Fax Speed Select an option and then press OK sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 From the Home screen on the printer d
51. e set up the printer as described in this section NOTE If you have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Setup the printer with a computer dial up modem e Setup the printer with a computer DSL ADSL modem Set up the printer with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Figure B 6 Back view of the printer ENWW Set up faxing parallel phone systems 119 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem To set up the printer with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Using the phone cord supplied in the box with the printer connect one end to
52. e HP Officejet 2620 series meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany European Union Regulatory Notice Visual display workplaces statement for Germany Declaration of conformity Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Regulatory model identification number ENWW For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRH 1203 This regulatory number should not be confused with the marketing name HP Officejet 2620 All in One etc or product numbers D4H21A D4H21B etc Regulatory notices 101 FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rul
53. e box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer Ey NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port 4 Connect the DSL filter to the parallel splitter 5 Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Figure B 12
54. e for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 123 Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem Figure B 10 Back view of the printer 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Telephone 5 Computer DSL ADSL modem 6 Computer 7 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region Ey NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 11 Example of a parallel splitter e 124 Appendix B Additional fax setup ENWW To set up the printer with a computer DSL ADSL modem Case I ENWW 1 Obtain a DSL filter from your DSL provider E NOTE Phones in other parts of the home office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in th
55. each slot Make sure the ink cartridges snap into place After you insert new ink cartridges align the printer for best print quality See Improve print quality on page 74 for more information When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state consider getting replacement cartridges to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable See Replace ink cartridges on page 59 for more information If you remove an ink cartridge from the printer for any reason try to replace it again as soon as possible Outside of the printer if unprotected ink cartridges begin to dry out Tips for working with ink cartridges 63 64 Chapter 7 Work with ink cartridges ENWW 8 Connectivity This section contains the following topics Connect a new printer e USB connection ENWW 65 Connect a new printer If you have not connected the printer to your computer or you want to connect another new printer of the same model to your computer you can use the Connect a new printer function to set up the connection Ey NOTE Use this method if you have already installed the printer software 1 Depending on your operating system do one of the following e Windows 8 On the Start screen right click an empty area on the screen and then click All Apps on the app bar e Windows 7 Windows Vista and Windows XP F
56. ed ENWW Fax and digital phone services 49 Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FoIP service provided by your telephone company when you e Diala special access code along with the fax number or e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection Ey NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company 29 TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed on page 48 For more information about using ECM see Send a fax in Error Correction Mode on page 37 If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistan
57. ed for each case in the sections that follow Ey NOTE If your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dail up modem Answering machine Voice mail service Recommended fax setup Case A Separate fax line no voice calls received on page 113 Case B Set up the printer with DSL on page 114 Case C Set up the printer with a PBX phone system or an ISDN line on page 115 Case D Fax with a distinctive ring service on the same line on page 116 Case E Shared voice fax line on page 117 Case F Shared voice fax line with voice mail on page 118 Case G Fax line shared with computer modem no voice calls received on page 119 Case H Shared voice fax line with computer modem on page 122 112 Appendix B Additional fax setup Case Shared voice fax line with answering machine on pa
58. eeeeeeneeeeeeeeaeeeeeeeceeeeeeeesaeeeeeeeceeaeeeseseeeeeeeeseeneeeeeeeseeeeeeeseenaaeees 59 Use single Cartridge Mode 2 55 cissesdiees cccacad dace capscusteneuedeceuesas paxsscedeanelbu eededaa be ddecuateaanacecnaen tienes 61 Cartridge warranty information ccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeeeaaeeeeeseeaaeeeeeeeeaaeeeeseeenaeeeeseenaas 62 Tips for working with ink cartridges 2 0 0 eeeceece eee eenne cere eee eaae eee eeeeaaaeeeeeeeeeeaaaeeeeeeeeaaaeeeeeeeseiaaeeeeeeeaaes 63 IB COMMECHVILY secccrissreceectiasns lanectnagssaccecidasseuitcsseaaacucecsahisscacccechisas caukiesassioincceddeue cece cephaviaeceaue ia cashethie ies eee 65 Connect a new printer ceccceeeeeeecee cece cece eee eee eects caaeaaaaaaeaaeeeeeeeeeeeeeeeeeeeeeeeescceccqcccaeeeeeeeeeseeeneess 66 USB COMMOCHOM ss scesdoecdsheaddccessnactbceas conan ceta sagas tdeceansannsetadeses casdasaadteansnacuedasnescecdeguasatandaenteaeaddsstananedgwad 67 SEE E e EE E E iar eit E EE E TE eb ee eee 69 Clear paper JAI sides cccsexeveacaniaceeins cadavudand cucueccdesssesage aa aaa a a aaa A 70 Clear print CAMMAQS icecat rri EEan EE cons ETANTE EEEE TEE EAE 73 Improve Pintgualtyis siinse aa a a nhs base a a G 74 Unableto Drit sceninio e oan ladle aaa aea Ue de Ea aaa a aaa aa da 78 Resolve copy and scar ISSUCS s cccsc sececceiccedccecuessaveccdcedeasnacecbeshagadeceeesheaadedebesaaaaaedsvesheaaaeeenedeaaeeroene 81 R solve fak ISSUCS neicine nna aa a a aa a Ea
59. es These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment hase lem poa aa a S px ala if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tuming the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reonent or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is con i Consult the dealer or an experienced radio TV technician for help For pehi information contact ager of Corporate Product Regulations Henkes hr iar Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interfere
60. fax setup ENWW Shared voice fax line with computer DSL ADSL modem and answering machine Figure B 15 Back view of the printer 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Answering machine 5 Telephone optional 6 DSL ADSL modem 7 Computer 8 Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region Ey NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 16 Example of a parallel splitter E ENWW Set up faxing parallel phone systems 129 To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL ADSL filter from your DSL ADSL provider Ey NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service need to be connected to additional DSL ADSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the printer NOTE You might need to connect the supplied phone cord to the adapter provided for your country region
61. ge When plastic tape covers the ink cartridge contacts the printer cannot detect that the ink cartridge is installed To exit single cartridge mode e Install both the black and tri color cartridges in the HP Officejet 2620 series to exit single cartridge mode ENWW Use single cartridge mode 61 Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device This warranty does not cover HP ink cartridges that have been refilled remanufactured refurbished misused or tampered with During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the cartridge as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the printer 62 Chapter 7 Work with ink cartridges ENWW Tips for working with ink cartridges Use the following tips to work with ink cartridges ENWW To protect the ink cartridges from drying out always turn the printer off using the On button and wait until the On button light goes out Do not open or untape ink cartridges until you are ready to install them Leaving tape on the ink cartridges reduces ink evaporation Insert the ink cartridges into the correct slots Match the color and icon of each ink cartridge to the color and icon for
62. ge 125 ENWW Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive Voice Computer dail Answering Voice mail ring service calls up modem machine service y y y Case J Shared voice fax line with computer modem and answering machine on page 127 y y y Case K Shared voice fax line with computer dial up modem and voice mail on page 130 Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Figure B 1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ey NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is differen
63. ge after it is used For more information see www hp com go inkusage 56 Chapter 7 Work with ink cartridges ENWW Order ink supplies Before ordering cartridges locate the correct cartridge number Locate the cartridge number on the printer e The cartridge number is located inside the cartridge access door Locate the cartridge number from the printer software 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series 2 Inthe printer software click Shop click Shop For Supplies Online and then follow the on screen instructions To order original HP supplies for the HP Officejet 2620 series go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page PY NOTE Ordering ink cartridges online is not supported in all countries regions If it is not available in your country region you may still view supplies information and print a list for reference when shopping at a local HP reseller ENWW Order ink supplies 57 Choose right ink car
64. he ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off Ey NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the adapter provided for your country region Set up faxing parallel phone systems 115 If you encounter problems setting up the printer with optional equipment contact y
65. in or photo paper and photo paper size To resize the image select Copy from the printer display and then select Resize Tips for copy success 31 Tips for scan success e Clean the scanner glass and make sure that there are no foreign materials adhering to it e After you select Scan from the printer display choose the computer that you want to scan to from the list of printers on the printer display e Ifyou want to scan a document with several pages into one file instead of multiple files start the scan with the printer software instead of selecting Scan from the printer display 32 Chapter 5 Copy and scan ENWW 6 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup on page 134 e Send a fax Receive a fax e Set
66. inal on page 24 e Clean the scanner glass and make sure that there are no foreign materials adhering to it e Turn on Error Correction Mode ECM to send color faxes For more information about turning on ECM see Send a fax in Error Correction Mode on page 37 e After the fax memory becomes full the printer does not receive any faxes until you print or delete the faxes from memory For more information about reprinting the faxes in the memory see Reprint received faxes from memory on page 40 e You can set up the printer to answer incoming calls with a specific ring pattern Use this feature only when you have subscribed to the service which allows several phone numbers on one phone line from your phone service provider 54 Chapter6 Fax ENWW 7 Work with ink cartridges ENWW This section contains the following topics Check estimated ink levels Order ink supplies Choose right ink cartridges Replace ink cartridges Use single cartridge mode Cartridge warranty information Tips for working with ink cartridges 55 Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges To check the ink levels from the printer control panel e Fromthe Home screen on the printer display select Ink Levels Then the printer displays the curren
67. inst all paper Make sure the paper width guide does not bend the paper in the input tray For more information see Load media on page 20 Printer settings tips ENWW To change default print settings click Print Scan amp Fax and then click Set Preferences in the printer software Depending on your operating system do one of the following to open the printer software o Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series To select the number of pages to print per sheet on the Layout tab select the appropriate option from the Pages per Sheet drop down list To set the paper type and print quality on the Paper Quality tab select the appropriate option from the Media drop down list To view more printing settings on the Layout or Paper Quality tab click the Advanced button to open the Advanced Options dialog box Tips for printsuccess 15 Print in Grayscale Allows you to print a black and white document using the black ink only Select Black Ink Only and then click OK HP Real Life Technologies This feature smooths and sharpens images and graphics for improved print quality Booklet Allows you to print a multiple page
68. isplay press the Up and Down buttons to select Fax and then press OK Select Settings and then select Advanced Settings Select Ring Settings and then select Fax Sound Volume Select Soft Loud or Off and then press OK 48 Chapter6 Fax ENWW Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system e _ ISDN An integrated services digital network ISDN system e FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FolP For more information see Fax over Internet Protocol on page 50 HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing Eyf NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provid
69. ive RENs on a telephone line may result in the devices not ringing in response fo an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local tolophone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEG TXXXX The digits represented by are the REN without a decimal point o g 00 is a REN of 0 0 If this equipment causes harm to the islephone network the islophons company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telophone company will notify the customer as soon as possible Also you will be advised of your right fo file a complaint with the FCC if you beliove it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact the manufacturer or look elsewhere in this manual for repair or warranty information If the equipment is causing harm io the telephone network the telephone company may request that you disconnect the eq
70. k oo or S g Run a fax test Set up faxing parallel phone systems 121 When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you
71. l see Load original on page 24 2 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 3 Select Black Fax or Color Fax If an original is loaded in the ADF the document is sent to the number you entered If no original is detected in the ADF a message appears that promts you to make a selection xo TIP Ifthe recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax 4 Enter the fax number by using the keypad and then press OK xo TIP To add a pause in the fax number you are entering press repeatedly until a dash appears on the display 34 Chapter6 Fax ENWW Send a standard fax from the computer You can send a document on your computer as a fax without printing a copy and faxing it from the printer Ey NOTE Faxes sent from your computer by this method use the printer s fax connection not the Internet connection or computer modem Therefore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the HP software CD provided with the printer To send a standard fax from the computer 1 2 3 4 Open the document on your computer that you want to fax On the File menu in your software application click Print From the Name lis
72. lar telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing 29 TIP If you are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card For more information see Set up speed dial entries on page 43 Ey NOTE Make sure the volume is turned on to hear a dial tone To send a fax using monitor dialing from the printer control panel ils Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the original see Load original on page 24 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Black Fax or Color Fax e __If the printer detects an original loaded in the ADF you can hear a dial tone e Ifthe original is loaded on the scanner glass select Fax from Glass When you hear the dial tone enter the number by using the keypad on the printer control panel Follow any prompts that might occur Your fax is sent when the receiving fax machine answers 36 Chapter6
73. n Printhead Follow the on screen instructions If the above solutions do not resolve the problem click here for more online troubleshooting ENWW Improve print quality 77 Unable to print If you are having trouble printing you can download the HP Print and Scan Doctor which can troubleshoot this issue for you automatically To get the utility click the appropriate link Take me to the HP Print and Scan Doctor download page Ey NOTE The HP Print and Scan Doctor may not be available in all languages To resolve print issues Make sure that the printer is turned on and that there is paper in the input tray If you are still unable to print try the following in order 1 Check for error messages from the printer display and resolve them by following the on screen instructions 2 Disconnect and reconnect the USB cable 3 Verify that the printer is not paused or offline To verify that the printer is not paused or offline a Depending on your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click
74. n answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message number of rings before answering 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Advanced Settings 3 Select Ring Settings and then select Rings to Answer 4 Select up and down arrows to change the number of rings 5 Select OK to accept the setting Change the answer ring pattern for distinctive ring sje Q Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the printer to answer incoming calls that have a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone
75. n to the default settings of plain paper A4 or 8 5 x 11 inches depending on region ENWW Copy documents 29 Scan to a computer To scan to a computer the printer and computer must be connected and turned on You can scan from the control panel of the printer or from your computer Scan from the control panel if you want to quickly scan one page to an image file Scan from your computer if you want to scan multiple pages into one file define the file format of the scan or make adjustments to the scanned image To prepare the scan 1 Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the original see Load original on page 24 2 Start the scan To scan from the printer control panel 1 Select Scan from the Home screen on the printer display If you do not see Scan on the printer display press the Home button and then press the Up and Down buttons until you see Scan 2 Select Scan to Computer 3 Select the computer that you want to scan to from the printer display If you do not see your computer listed on the printer display make sure that your computer is connected to the printer through a USB cable To scan from your computer 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar
76. n zugelass enen Endgeraten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 108 Appendix A Technical information ENWW B Additional fax setup In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line 29 TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics e Setup faxing parallel phone systems e Serial type fax setup Test fax setup ENWW 109 Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system Table B 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland
77. nce received including interference that may cause undesired operation Notice to users in Korea ol 717E 7SSCa Se VATGISHS Ft Gl JI7I2M F 2 SA ASE Be 342R sto PSS 8884717 Se zaol At SH gt UAUC VCCI Class B compliance statement for users in Japan COMBS QDOADMRAMAKRECT OBS REMACRATSOLERMELT DETAI CORBASIFA OFLE Say Ris CR MENSL TERRES RIF CEMHSHVET MRRAB Eo TELUMYIBUYELT F N VCCI B Notice to users in Japan about the power cord Rms PAeneRRI KESEVFEU AMA NEKBRI KS HORMTCEAHRECA 102 Appendix A Technical information ENWW Noise emission statement for Germany Gerauschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 European Union Regulatory Notice ENWW Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has wired and or wireless telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and a
78. nd then select Print Spooler iv Right click Print Spooler and click Restart to restart the service Make sure the correct printer is set as the default printer The default printer has a check mark in a black or green circle next to it If the wrong printer is set as the default printer right click the correct printer and select Set as Default Printer Try using your printer again 6 Restart the computer 7 Clear the print queue To clear the print queue a e Depending on your operating system do one of the following e Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers e Windows 7 From the Windows Start menu click Devices and Printers e Windows Vista From the Windows Start menu click Control Panel and then click Printers e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes Double click the icon for your printer to open the print queue On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm If there are still documents in the queue restart the computer and try printing again after the computer has restarted Check the print queue again to make sure it is clear and then try to print again If the above solutions do not resolve the problem click here for more online tr
79. ng machine parallel phone systems 127 shared with fax and voice line parallel phone systems 122 shared with fax and voice mail parallel phone systems 130 distinctive ringing parallel phone systems 116 DSL fax setup with parallel phone systems 114 E environment Environmental product stewardship program 97 environmental specifications 93 F fax answering machine and modem shared with parallel phone systems 127 answering machine set up parallel phone systems 125 distinctive ringing setup parallel phone systems 116 DSL set up parallel phone systems 114 fax specifications 95 ISDN line set up parallel phone systems 115 modem and answering machine shared with parallel phone systems 127 modem and voice line shared with parallel phone systems 122 modem and voice mail shared with parallel phone systems 130 modem shared with parallel phone systems 119 PBX system set up parallel phone systems 115 separate line setup parallel phone systems 113 shared phone line setup parallel phone systems 117 test setup 134 voice mail set up parallel phone systems 118 l ISDN line set up with fax parallel phone systems 115 M modem shared with fax parallel phone systems 119 shared with fax and answering machine parallel phone systems 127 shared with fax and voice line parallel phone systems 122 shared with fax and voice mail parallel phone systems 130 P paper
80. nger and use more memory Ring detect with automatic fax answering machine switching Fine dpi Standard dpi Black 208 x 196 208 x 98 Color 208 x 200 208 x 200 Print resolution Draft mode J Normal mode Color Input Black Render 300x300dpi Output Black Color Automatic Color Input Black Render 600x300dpi Output Black Color Automatic Plain Best mode Color Input Black Render 600x600dpi Output Black Color Automatic Photo Best mode ENWW Color Input Black Render 600x600dpi Output Black Color Automatic Specifications 95 Max DPI mode e Color Input Black Render 1200x1200dpi e Output Automatic Black 4800x1200 optimized dpi Color Power safety Ey NOTE Use only with the power cord and power adapter supplied by HP Cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP website Go to www hp com support 96 Appendix A Technical information ENWW Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connectio
81. nical specifications and international regulatory information for the HP Officejet 2620 series are provided in this section For additional specifications see the printed documentation that came with the HP Officejet 2620 series This section contains the following topics e Hewlett Packard Company notices e Specifications Environmental product stewardship program e Regulatory notices ENWW 91 Hewlett Packard Company notices The information contained herein is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under the copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2013 Hewlett Packard Development Company L P Microsoft Windows Windows XP Windows Vista Windows 7 and Windows 8 are U S registered trademarks of Microsoft Corporation 92 Appendix A Technical information ENWW Specifications Technical specifications for the HP Officejet 2620 series are provided in this section For more product specifications see the Product Data Sheet at www hp com support System requirements
82. nnect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 5 Computer with modem ENWW Set up faxing parallel phone systems 127 Answering machine 7 Telephone optional To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want t
83. ns are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html Eco Tips e Paper use Plastics e Material safety data sheets e Recycling program HP inkjet supplies recycling program e Power consumption e Sleep mode e Disposal of waste equipment by users e Chemical substances e Toxic and hazardous substance table China Restriction of hazardous substance Ukraine e Restriction of hazardous substance India Battery disposal in the Netherlands e Battery disposal in the Taiwan e California Perchlorate Material Notice Eco Tips HP is committed to helping customers reduce their environmental footprint Please visit the HP Environmental Programs and Initiatives website for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 ENWW Environmental product stewardship program 97 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheet
84. ntrol panel to continue the current job To clear a paper jam from the output tray 1 Pull the paper gently out of the output tray 2 Press the OK button on the control panel to continue the current job To clear a paper jam from the cartridge access area 1 Open the cartridge access door and slide the print carriage to the right to access the paper jam 2 Press the OK button on the control panel to continue the current job To clear a paper jam inside of the printer 1 Open the cleanout door located on the bottom of the printer Press tabs on both sides of the cleanout door 70 Chapter9 Solve a problem ENWW 2 Remove the jammed paper 3 Close the cleanout door Gently push the door towards the printer until both latches snap into place 4 Press the OK button on the control panel to continue the current job To clear a jam in the automatic document feeder 1 Lift the cover of the ADF 2 Lift the tab located on the front edge of the ADF ENWW Clear paper jam 71 3 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might remain inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur 4 Close the cover of the ADF pressing down firmly until it snaps into place 5 Press the OK button on the control panel to con
85. o connect a phone to the back of your answering machine at the OUT port Ey NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 128 Appendix B Additional
86. om Support process If you have a problem follow these steps 1 2 Check the documentation that came with the printer Visit the HP online support website at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and driver updates for the printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer Call HP support Support options and availability vary by printer country region and language HP support by phone Phone support options and availability vary by printer country region and language This section contains the following topics ENWW Phone support period Placing a call Support phone numbers After the phone support period HP support 83 Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information e Product name Loc
87. on the Device Reports tab to print a diagnostics page Review the blue magenta yellow and black boxes on the diagnostics page ABCDEFG Desseneate upon E Mental Mere H Offoqget DIDS At Oro Seren seri i Cormeen O 22010 a fwre vere oO 2 Mader Menten 2820 8 Printer ore Px 2 10 Cxcteseriratelied No 2 Cotai Munber ONECO OOU 7 Tabs Ponga Pantat CUT 11 Pan Adqpreerd Sabon Pat 4 Product there O4HETA 5 Pinnase versio CPL TAT ARR TL tk Suey TI Ssirnebd ir Levet a 4 nk Zone a 15 Sata 2d carers Ont 17 488 aa 4 t2 Supply Pat ITEN HP OIXL g m Adcond Assstano Prive Tocbos To packrrn vatious tasks suth as COOniNG OF aking Pe printoaryidyes piu aan coesa this toldos for Me Schutter Ora Sotvere woe Piny Settings To atn riyman adas ini antha MOET 200 paom Mrammiance SAs euch ame deere ri Corbidges or prmthesd uae fhe Toobas sofware Wiedows or he HP LENNY MAr O3 on rour congume For fertvar msiitance wit print quailty see tte electors Leer GUT DVORACA OF your EEPL OF you HORE Te sofru fon fre HY Schon Cevter Sistars Winker o the Hap Waver Mx OG The eter guide is ebo avalide crine duwa tp comsuspot For duba anes tence m Pont Qual reba Gaus and tow the mpot can be of aaistaren pisse go Godson Comer Hep amp por Lace Cece Touukenoca yg To print a diagnostics page from the printer display a From the Home screen on the printer display press the Up and Down buttons to sele
88. onnect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Eyf NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting Ey NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 132 Appendix B Additional fax setup ENWW Serial type fax setup ENWW For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration web site for your country region Austria Germany Switzerland French www hp com at faxconfig www h
89. oubleshooting 80 Chapter9 Solve a problem ENWW Resolve copy and scan issues HP provides an HP Print and Scan Doctor Windows only that can help solve many common Unable to scan issues NOTE The HP Print and Scan Doctor may not be available in all languages A Take me to the HP Print and Scan Doctor download page Learn more about how to solve scan issues Click here to go online for more information Learn how to solve copy issues Click here to go online for more information ENWW Resolve copy and scanissues 81 Resolve fax issues If you are having faxing problems you can print a fax test report to check the status of the printer The test fails if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing For more information see Test fax setup on page 134 Learn more about how to solve fax issues Click here to go online for more information For further assistance visit the HP online support website www hp com support 82 Chapter9 Solve a problem ENWW HP support Register printer Support process HP support by phone Additional warranty options Register printer By taking just a few quick minutes to register you can enjoy quicker service more efficient support and product support alerts If you did not register your printer while installing the software you can register now at httop Awww register hp c
90. our local service provider or vendor for further assistance Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Figure B 3 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number Ey NOTE By default the printer is set to answer all ring patterns If you do not set
91. p com de faxconfig www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Serial type fax setup 133 Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Tests the status of your phone line connection Checks for an active phone line The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control panel i 2 Set up the printer for faxing according to your particular home or office setup instructions Make sure the ink cartridges a
92. ppropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type and print quality from the Media drop down list e Click the Advanced button in the Paper Output area select the appropriate plain paper size from the Paper Size drop down list For more printing options see Tips for print success on page 15 5 Click OK to close the Properties dialog box 6 Click Print or OK to begin printing To print on both sides of the page 1 From your software click the Print button 2 Make sure your printer is selected Chapter 3 Print ENWW ENWW Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type and print quality from the Media drop down list e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list For more printing options see Tips for print success on page 15 On the Layout tab select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides Manually drop down list Click OK to print After the even numbered pages of the document have been printed remove
93. press the Home button and then press the Up and Down buttons until you see Copy From the Copy menu select Copies to increase or decrease the number of copies and then press OK to confirm Select Start Black Copy or Start Color Copy and then press OK to make a black or color copy More copy features While in the Copy menu press the Up and Down buttons to select among settings 28 Chapter 5 Paper Type Selects paper size and paper type A plain paper setting will print in plain paper normal print quality A photo paper setting will print in photo paper best quality Resize Controls the size of the image or document to be copied o Actual Size Makes a copy that is the same as the size of the original but the margins of the copied image may be clipped Fit to Page Makes a copy that is centered with a white border around the edges The resized image is either enlarged or reduced to fit the size of the selected output paper E NOTE The scanner glass must be clean to make sure the Fit to Page feature works properly Custom Size Allows you to increase the size of the image by selecting values greater than 100 or reduce the image size by selecting values less than 100 Copy and scan ENWW e ID Card Copy Allows you to copy both sides of ID card e Lighter Darker Adjusts the copy settings to make copies lighter or darker Ey NOTE After two minutes of inactivity the copy options will automatically retur
94. printing d Click here to go online for more information ENWW Prepare trays 85 Printer failure Resolve printer failure A Turn the printer off then on If that does not resolve the problem contact HP d Please contact HP support for help 86 Chapter9 Solve a problem ENWW Ink cartridge problem First try removing and reinserting the ink cartridges If this does not work clean the cartridge contacts If your problem is still not resolved replace the ink cartridges For more information see Replace ink cartridges on page 59 Clean the ink cartridge contacts Z CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the printer as soon as possible It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes This could result in damage to the printhead or the ink cartridges 1 2 3 4 5 ENWW Check that power is on Open the cartridge access door and wait for the print carriage to move to the center of the printer Remove the ink cartridge indicated by the flashing cartridge light on the control panel Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are the small gold colored dots on the ink cartridge ama Wipe only the contacts with a dry swab or lint free cloth CAU
95. r Correction Mode ENWW Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You can no longer send or receive faxes in color Senda fax 37 To change the ECM setting from the control panel 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Advanced Settings 3 Select Error Correction 4 Select On or Off and then press OK 38 Chapter6 Fax ENWW Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified b
96. r off using the On button and wait until the On button light goes out 1 Make sure you are using Original HP ink cartridges and HP recommended papers 2 Check the printer software to make sure you have selected the appropriate paper type from the Media drop down list and print quality in the Quality Settings area In the printer software click Print Scan amp Fax and then click Set Preferences to access the print properties 3 Check the estimated ink levels to determine if the ink cartridges are low on ink For more information see Check estimated ink levels on page 56 If the ink cartridges are low on ink consider replacing them 4 Align the ink cartridges To align the cartridges from the printer software a Load letter or A4 unused plain white paper into the input tray b Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series c Inthe printer software click Print Scan amp Fax and then click Maintain Your Printer to access the printer toolbox The printer toolbox appears d Click Align Ink Cartridges on the Device Services tab The printe
97. r prints an alignment sheet 74 Chapter9 Solve a problem ENWW e Load the cartridge alignment sheet print side down on the right front corner of the scanner glass f Follow the instructions on the printer display to align the cartridges Recycle or discard the cartridge alignment sheet To align the cartridges from the printer display a From the Home screen on the printer display press the Up and Down buttons to select Tools and then press OK Ey NOTE If you do not see the Home screen press the Home button b From the Tools menu on the printer display select Align Printer Follow the on screen instructions 5 Print a diagnostics page if the ink cartridges are not low on ink To print a diagnostics page from the printer software a Load letter or A4 unused plain white paper into the input tray b Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series c Inthe printer software click Print Scan amp Fax and then click Maintain Your Printer to access the printer toolbox ENWW Improve print quality 75 d Click Print Diagnostic Information
98. rchased Original HP ink cartridges go to www hp com go anticounterfeit Ink level warnings and indicators provide estimates for planning purposes only Ey NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable e Software settings selected in the print driver only apply to printing they do not apply to copying or scanning e You can print your document on both sides of the paper 16 Chapter 3 Print ENWW 4 Paper basics You can load many different types and sizes of paper in the HP Printer This section contains the following topics e Recommended papers for printing Load media Load original e Order HP paper supplies ENWW 17 Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available ColorLok Photo printing HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with
99. re installed and that full size paper is loaded in the input tray before starting the test From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK Select Settings select Advanced Settings select Fax Setup Wizard and then follow on screen instructions The printer displays the status of the test on the display and prints a report Review the report e fthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 134 Appendix B Additional fax setup ENWW Index A ADSL fax setup with parallel phone systems 114 after the support period 84 answer ring pattern parallel phone systems 116 answering machine set up with fax parallel phone systems 125 set up with fax and modem 127 B buttons control panel 6 C computer modem shared with fax parallel phone systems 119 shared with fax and answering machine parallel phone systems 127 shared with fax and voice line parallel phone systems 122 shared with fax and voice mail parallel phone systems 130 control panel buttons 6 features 6 copy specifications 94 customer support warranty 84 D dial up modem shared with fax parallel phone systems 119 shared with fax and answeri
100. recommended types 18 parallel phone systems answering machine setup 125 distinctive ringing setup 116 DSL setup 114 ISDN setup 115 modem and answering machine setup 127 modem and voice mail setup 130 modem setup 119 modem shared with voice line setup 122 PBX setup 115 separate line setup 113 shared line setup 117 PBX system set up with fax parallel phone systems 115 phone support 83 phone support period period for support 84 print specifications 94 R recycle ink cartridges 98 regulatory notices 101 regulatory model identification number 101 S scan scan specifications 94 setup answering machine parallel phone systems 125 answering machine and modem parallel phone systems 127 computer modem parallel phone systems 119 computer modem and W answering machine parallel warranty 84 phone systems 127 computer modem and voice line parallel phone systems 122 computer modem and voice mail parallel phone systems 130 distinctive ringing parallel phone systems 116 DSL parallel phone systems 114 ISDN line parallel phone systems 115 PBX system parallel phone systems 115 separate fax line parallel phone systems 113 shared phone line parallel phone systems 117 test fax 134 voice mail parallel phone systems 118 voice mail and computer modem parallel phone systems 130 support process 83 system requirements 93 technical information copy specifications 94 environmental specifi
101. reil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 08 This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and intemal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas Noto The REN Ringer Equivalence Number assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Notice to users in the European Economic Area Networks PSTN of the European Economic Area EEA countries regions support is necessary assurance of successful operation on every PSTN network termination point
102. rinted The maximum number of fax numbers you can block varies by model E NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu NOTE If no phone numbers are added in the Caller ID list it is assumed that you are not subscribed to a Caller ID service e Add numbers to the junk fax list e Remove numbers from the junk fax list Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Junk Fax ENWW Receive a fax 41 3 Amessage appears stating that Caller ID is required to block junk faxes Select OK to continue 4 Select Add a Number 5 To select a fax number to block from the caller ID list select From Call History or To manually enter a fax number to block select Enter New Number 6 After entering a fax number to block select Done Ey NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk f
103. rom the computer desktop click Start select All Programs click HP and then click HP Officejet 2620 series 2 Select Printer Setup amp Software 3 Select Connect a new printer Follow the on screen instructions 66 Chapter 8 Connectivity ENWW USB connection The HP Officejet 2620 series supports a rear USB 2 0 High Speed port for connection to a computer To connect the printer with the USB cable 1 Insert the printer software CD in the computer CD ROM drive 2 Follow the on screen instructions When you are prompted connect the printer to the computer by selecting USB on the Connection Options screen Ey NOTE Do not connect the USB cable to the printer until you are prompted to do so 3 Follow the on screen instructions If the printer software has been installed the printer will operate as a plug and play device If the software has not been installed insert the CD that came with the printer and follow the on screen instructions ENWW USB connection 67 68 Chapter 8 Connectivity ENWW 9 Solve a problem ENWW This section contains the following topics Clear paper jam Clear print carriage Improve print quality Unable to print Resolve copy and scan issues Resolve fax issues HP support 69 Clear paper jam Use the following steps to clear a paper jam To clear a paper jam from the input tray 1 Pull the paper gently out of the input tray 2 Press the OK button on the co
104. rop down list must select Photo Paper Best Quality to enable printing in maximum dpi Click the Advanced button In the Printer Features area select Yes from the Print in Max DPI drop down list Select the appropriate paper size from the Paper Size drop down list o oN Click OK to close the advanced options 10 Confirm Orientation on the Layout tab and then click OK to print 14 Chapter3 Print ENWW Tips for print Success To print successfully the HP cartridges should be functioning properly with sufficient ink the paper should be loaded correctly and the printer should have the appropriate settings Print settings do not apply to copying or scanning Ink tips Use Original HP ink cartridges Install both the black and tri color cartridges correctly For more information see Replace ink cartridges on page 59 Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink For more information see Check estimated ink levels on page 56 If the print quality is not acceptable see Improve print quality on page 74 for more information Paper loading tips Load a stack of paper not just one page All of the paper in the stack should be the same size and type to avoid a paper jam Load paper with side to be printed on facing up Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Adjust the paper width guide in the input tray to fit snugly aga
105. s Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Sleep mode Power usage is reduced while in Sleep mode After initial setup of printer the printer will enter Sleep mode after 5 minutes of inactivity 98 Appendix A Technical
106. s of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings select Advanced Settings and then select Fax Reports 3 Select Last Transaction Report and then press OK Print a Caller ID report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID History report 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings select Advanced Settings and then select Fax Reports 3 Select Caller ID Report and then press OK View the Call History Use the following procedure to print a list of all the calls placed from the printer 52 Chapter6 Fax ENWW To view the Call History 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Junk Fax 3 Select Add a Number select From Call History and then press OK ENWW Use reports 53 Tips for fax success e Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the original see Load orig
107. s the main lud identifier in the documentation andiest this pone et not be confused with peers nome chip ey 15 May 2013 Shan HongBo ICS Product Hardware Quality Engineering Manager Local for ily Engi a 9 regulmory topks only EU Hewlet Packard GmbH HG TRE Herrenberger Strasse 140 7 1034 Boeblingen Germany U S Hewlet Pockard 3000 Hanover St Pale Alto CA 94304 U S A 650 857 1501 www hp eu certificates Regulatory notices 105 Notice to users of the U S telephone network FCC requirements Notico to users of the U S Telophone network FCC requiromonts This equipment complics with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear or bottom of this equipment is a label that contains among other information a product identifir in the format US AAAEG DOO requested this number must be provided to the telephone company Applicable connector jack Universal Service Order Codes USOC for the Equipment is RJ 11C A plug and jack used io connect this equipment io the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected io a compatible modular jack that is also compliant See installation instructions for detoils The REN is used io determine the number of devices that may be connected io a telephone line Excess
108. scriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system e Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns e Voice calls Voice calls are received at the same phone number you use for fax calls on the printer e Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive email messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Set up faxing parallel phone systems 111 e Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the printer e Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table select the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are includ
109. supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 118 Appendix B Additional fax setup ENWW To set up the printer with voice mail 1 _ Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this lin
110. t select the printer that has fax in the name To change settings such as selecting to send the document as a black fax or a color fax click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences After you have changed any settings click OK Click Print or OK Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone ENWW
111. t from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting ENWW Set up faxing parallel phone systems 113 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region E NOTE If you have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Figure B 2 Back view of the printer 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 114 Appendix B Additional fax setup ENWW To set up th k 2 3 4
112. t ink levels Ey NOTE If you do not see the Home screen press the Home button To check the ink levels from the printer software 1 Depending on your operating system do one of the following to open the printer software e Windows 8 On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click HP Officejet 2620 series and then click HP Officejet 2620 series 2 Inthe printer software click Estimated Ink Levels E NOTE If you have installed a refilled or remanufactured ink cartridge or an ink cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement ink cartridge available to avoid possible printing delays You do not have to replace the ink cartridges until the print quality is unacceptable E NOTE Ink from the ink cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the ink cartrid
113. t the printer does not automatically answer incoming calls 4 Ifyou are currently on the phone with the sender instruct the sender to press Send New Fax on the fax machine 5 When you hear fax tones from a sending fax machine do the following a From the Home screen on the printer display press the Up and Down buttons to select Fax press OK and then select Receive Fax Manually b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Receive afax 39 Reprint received faxes from memory The received faxes which are not printed out are stored in memory Ey NOTE After the memory becomes full the printer cannot receive the new fax until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the input tray For more information see Load media on page 20 2 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 3 Select Settings and then select Reprint Missed Faxes The faxes
114. t you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here Eyf NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings and then select Fax Header 3 Enter your personal or company name and fax number and then select Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls e Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes e Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes To set the answer mode 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings 3 Select Auto Answer select On or Off and then press OK ENWW Change fax settings 45 Set the To set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have a
115. the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all 29 TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls For more information see Set the dial type on page 47 116 Appendix B Additional fax setup ENWW 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Figure B 4 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the
116. the document from the output tray Follow the on screen instructions to reload the paper in the input tray with the blank side up and top of page down and then click Continue Print documents 9 Print photos To load photo paper 1 Make sure the output tray is open 2 Remove all paper from the input tray and then load the photo paper with side to be printed on facing up To print a photo on photo paper 1 On the File menu in your software click Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type and print quality from the Media drop down list e Click Advanced to select the appropriate photo paper size from the Paper Size drop down list For more printing options see Tips for print success on page 15 Ey NOTE For the maximum dpi resolution see Print using the maximum dpi on page 14 5 Click OK to return to the Properties dialog box 6 Click OK and then click Print or OK in the Print dialog box E NOTE After the printing is finished remove unused photo paper from the input tray Store the photo paper so it does not start to curl which co
117. tinue the current job If the above solutions do not resolve the problem click here for more online troubleshooting Prevent paper jams e Donot overfill the input tray e Remove printed papers from the output tray frequently e Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn e Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray e Do not force paper too far forward in the input tray e Do not add paper while the printer is printing If the printer is about to run out of paper wait until the out of paper message appears before adding paper If the above solutions do not resolve the problem click here for more online troubleshooting 72 Chapter9 Solve a problem ENWW Clear print carriage Remove any objects such as paper that are blocking the print carriage See Clear paper jam on page 70 for more information NOTE Do not use any tools or other devices to remove jammed paper Always use caution when removing jammed paper from inside the printer d Click here to go online for more information ENWW Clear print carriage 73 Improve print quality E NOTE To protect the ink cartridges from drying out always turn the printe
118. tridges HP recommends that you use Original HP ink cartridges Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time 58 Chapter 7 Work with ink cartridges ENWW Replace ink cartridges To replace the ink cartridges 1 Check that power is on 2 Load paper 3 Remove the ink cartridge a Open the cartridge access door and wait for the print carriage to move to the center of the pinter b 4 Insert new ink cartridge a Remove the ink cartridge from the packaging ENWW Replace ink cartridges 59 b Remove the plastic tape using the pink pull tab c Slide the ink cartridge into slot until it clicks into place d Close the cartridge access door Ey NOTE The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge 60 Chapter 7 Work with ink cartridges ENWW Use single cartridge mode Use the single cartridge mode to operate the HP Officejet 2620 series with only one ink cartridge The single cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage Ey NOTE When the HP Officejet 2620 series operates in single cartridge mode a message is displayed on screen If the message is displayed and two ink cartridges are installed in the printer verify that the protective piece of plastic tape has been removed from each ink cartrid
119. uipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your islophone company or a qualified installer WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the oftpeak hours such as carly morning or late evenings Note The FCC hearing aid compatibility rules for telephones are not applicable io this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including FAX machines to send any message unless such message clearly contains in a margin at the top or bottom of cach transmitted page or on the first page of the transmis sion the date and time it is sent and an identification of the business or oiher entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges ag ea a aaa a dale
120. uld reduce the quality of your printout 10 Chapter 3 Print ENWW Print envelopes You can load one or more envelopes into the input tray of the HP Officejet 2620 series Do not use shiny or embossed envelopes or envelopes that have clasps or windows Ey NOTE For details on how to format the text to be printed on envelopes see the help files in your word application For best results consider using a label for the return address on envelopes To load envelopes 1 Make sure the output tray is open 2 Lift the input tray shield and slide the paper width guide all the way to the left 3 Place the envelopes in the right side of the input tray The side to be printed on should face up 4 Push the envelopes into the printer until they stop 5 Lift the input tray shield and slide the paper width guide firmly against the edge of the envelopes To print an envelope 1 On the File menu in your software click Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences 4 Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type and print quality from the Media drop down list e Click Advanced to select the appropriate envelope paper size
121. up speed dial entries e Change fax settings e Fax and digital phone services Fax over Internet Protocol Use reports e Tips for fax success ENWW Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white fax or a color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics e Senda standard fax e Senda standard fax from the computer e Send a fax manually from a phone e Send a fax using monitor dialing e Schedule a fax to send later e Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel E NOTE If you need to print confirmation that your faxes were successfully sent fax confirmation must be enabled 29 TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 Load the original print side up in the ADF or print side down on the right front corner of the scanner glass For more information about loading the origina
122. vailable in English only either within the product documentation or at the following website www hp com go certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below C lt 10mW For EU non harmonized telecommunications products If applicable a 4 digit notified body number is placed next to CE mark Please refer to the regulatory label provided on the product The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Regulatory notices 103 The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices e Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct
123. warding is activated Select OK to confirm If the printer loses power when fax forwarding is set up it saves the fax forwarding setting and phone number When the power is restored to the printer the fax forwarding setting is still On Ey NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your input tray Faxes can be printed on Letter A4 or Legal paper only NOTE If an incorrect paper size is loaded in the input tray when you receive a fax the fax does not print and an error message appears on the display Load Letter A4 or Legal paper and then press OK to print the fax To set the paper size for received faxes from the printer control panel 1 From the Home screen on the printer display press the Up and Down buttons to select Fax and then press OK 2 Select Settings 3 Select Fax Paper Size and then select an option Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not p
124. wering machine connected on this phone line set up the printer as described in this section Ey NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Shared voice fax line with computer dial up modem and answering machine e Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure B 13 Example of a parallel splitter e Figure B 14 Back view of the printer 1 Telephone wall jack 2 IN phone port on your computer 3 OUT phone port on your computer 4 Use the phone cord supplied in the box with the printer to co
125. y the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a Legal size 216 mm x 279 mm or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded Eyf NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory e Receive a fax manually Reprint received faxes from memory ry Forward faxes to another number e Set the paper size for received faxes e Block unwanted fax numbers Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax Ey NOTE You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is e Directly connected to the printer on the 2 EXT port e Onthe same phone line but not directly connected to the printer To receive a fax manually ENWW 1 Make sure the printer is turned on and you have paper loaded in the input tray 2 Remove any originals from the ADF 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so tha
126. your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ey NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting Ey NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 5 Turn onthe Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax 120 Appendix B Additional fax setup ENWW 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL

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