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DELL OptiPlex 9020

1. esses a aaa a ae aa araa tntn inen tenete tette tni tens tens tens aai 11 Removing the Memory c conecte tinet dde reca Tee eicere du vet enda e Ree Cea eode ee ERR dede quc 11 Installingthe MITDEV 2 orae rio date ut co nene ete oui ue Referent udo vel ko ee re rein ania e dre oer cule Removing the Coin Cell Battery Installing the Coln Cell Battery cotton reiten rcr e ee ure Pie eiie ebd Renee edu de ds Removing RUE E ERR P E Installing the Hard Drive 1 iecit coriacea en cen cone e cann ntn eraat acea daa Ka reat cad adn Dd da a natn nane abd dea uan Removing the Optical DFriVe s os ccrte cett ret tee eere terrae nnper drain Eo ae re eese Ree cann Installing the Optical Drive esent nidad dadada rint tent tent teta idei dadaanin Removing the Speaker neos edet dau tee et ent E ie d dante eed dde a oinnes Installing the Speaker sss Removing the Power Supply Installing the Power S pply rere a terrre dead ente on rette cr o tee reU de ne denar rr Pr t rp pere ds Removing the Heat Sink ASSEMDI s scscseessessescsesceescseecsesceeseeesseecacsescseseeeseseceseceeesaeesacssacacaeseeecaeeeanseacaeeneeeeaees 18 Installing the Heat Sink Assembly esses eene tenete araa ttn nenne tnnt tent tani tei tens tnns 18 Removing the Processors uote ecrit ti cates haves pna ea eru va nene ra vr aC ac E Draco eara ssbb ieee ped cEnn ues cya devo nae
2. Install the cover gt a 9 N Follow the procedures in After Working Inside Your Computer Memory Module Guidelines To ensure optimal performance of your computer observe the following general guidelines when configuring your system memory e Memory modules of different sizes can be mixed for example 2 GB and 4 GB But all populated channels must have identical configurations e Memory modules must be installed beginning with the first socket K NOTE The memory sockets in your computer may be labeled differently depending on the hardware configuration For example A1 A2 or 1 2 3 e ifthe quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e f memory modules with different speeds are installed they operate at the speed of the slowest installed memory modules Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out of the connectors on the system board 11 e Installing the Memory 1 2 3 4 Align the notch on the memory card with the tab in the system board connector Press down on the memory module until the release tabs spring back to secure them in place Install the cover Follow the procedures in After Working Inside Your Comput
3. Operating Storage Airborne contaminant level Specification 20 percent to 80 percent non condensing 5 percent to 95 percent non condensing 0 26 GRMS 2 20 GRMS 40 G 105 G 15 2 m to 3048 m 50 to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 or lower as defined by ANSI ISA S71 04 1985 57 58 7 Contacting Dell NOTE Dell provides several online and telephone based support and service options If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Goto dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed Select the appropriate language under the country of your choice Select your business segment The main support page for the selected business segment is displayed 5 Selectthe appropriate option depending on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag 59
4. key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 29 Keys Navigation lt Enter gt Allows you to select a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Options K NOTE Depending on the computer and its installed devices the items lis
5. the admin and system passwords e Admin Password Min e Admin Password Max 32 Option Password Bypass Password Change TPM Security Computrace Chassis Intrusion CPU XD Support OROM Keyboard Access Description e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This option is disabled by default e Reboot Bypass Bypass the password prompts on restarts warm boots NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set e Allow Non Admin Password Changes This option is enabled by default This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security This option is disabled by default TPM ACPI Support TPM PPI Deprovision Override Clear TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets yo
6. the procedures in After Working Inside Your Computer System Board Components Figure 1 Components Of The System Board EE UE leu no uve o Co c oOo eS NS 1 2 345 6 l 17 16 1514 13 PCI Express x16 slot wired as x4 PCI slot PCle x1 slot coin cell battery PCI Express x16 slot intrusion switch connector 4 pin CPU power connecter system fan connector CPU Socket heat sink fan connector DDR DIMM memory slots 4 front power switch connector 7 13 14 15 16 17 18 19 20 21 22 8 pin power connector SATA connectors HDD and optical drive power connector SATA connectors front panel USB connector front panel audio connector password reset jumper internal USB 2 0 connector RTCRST jumper connector speaker connector 27 28 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing F2
7. Dell OptiPlex 9020 Mini Tower Owner s Manual Regulatory Model D13M Regulatory Type D13M001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell
8. Inc is under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 06 Rev A00 Contents T Working on Your C On tet so iussis mag ipecep rne eas ke qae ebd Before Working Inside Your Computer Turning Off Your CompUter eco tee ee ore He te M ae ae ice o i do e tede dii p 6 After Working Inside Your COMpUtET scscecsesssessescsesceesceescsesceesceseaeecacseacaeseseseuecesesaeecaeasaceeseseeecaeecanesaeeeeneeeeeees 6 2 Removing and Installing Components eese neret ntnnten 7 Recommended Tools Removing the COVE seis uui et eb id e tnt d pietre Ren ear enn PE Ree Renee V e ERE Ed eec neve eva Eee L EA AIE A 7 Removing the Intrusion SWItCh s s dte td re rb dee xr eee i d ier etre ia od ede eb UE D Qe 8 Installing the Intrusion Switch eseesesessssseseeseee neret tentent NANENANE street n tentent tent tet tes tentes 8 Removing the Wireless Local Area Network WLAN Card sese eene nennen tnn 8 Installing the Wireless Local Area Network WLAN Card esses ener 9 Removing the Front Bezel instali g the Font B OZE RETE Metal Removing the Expansion Card esses sese paa aaaea aA aa Ea A E EA AA AAE tent AEAEE ERa 10 Installing the Expansion Car oeste tete aperte ae teet ibt ae ee et ine dece eaa ere deat e ae eiua 11 Memory Module Guidelines
9. able 17 Video Feature Integrated Discrete Table 18 Audio Feature Integrated Specification Intel Core i3 i5 i7 series Up to 8 MB cache depending on processor type Specification DDR3 1600MHz four DIMM slots two DIMM slots 2 GB 4 GB and 8 GB 2GB 32 GB 16 GB Specification Intel HD Graphics 4600 i3 i5 i7 DC QC Intel 8 Series Express chipset CPU GPU Combo PCI Express x16 graphics adapter Specification two channel High Definition Audio 51 Table 19 Network Feature Integrated Table 20 System Information Feature System chipset DMA Channels Interrupt Levels BIOS Chip NVRAM Table 21 Expansion Bus Feature Bus Type Bus Speed Table 22 Cards Feature PCI Mini Tower Small Form Factor Ultra Small Form Factor PCI Express x1 Mini Tower Small Form Factor Ultra Small Form Factor PCI Express x16 Mini Tower Small Form Factor Ultra Small Form Factor Mini PCI Express 52 Specification Intel 1217LM Ethernet capable of 10 100 1000 Mb s communication Specification Intel 8 series Express chipset two 8237 DMA controllers with seven independently programmable channels Integrated 1 0 APIC capability with 24 interrupts 12 MB Specification PCle gen2 gen3 x16 USB 2 0 and USB 3 0 PCI Express e x1 slot each direction speed 500 MB s e x16 slot each direction speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Specification up to one full heig
10. ad value expecting value Memory allocation error Memory data line failure at address read value expecting value Description One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them A cable may be loose or the computer configuration information may not match the hardware configuration The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk The floppy drive controller may be faulty One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The computer configuration information does not match the hardware configuration DIMM1 slot does not recognize a memory module The module should be re seated or installed A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The software you are attempting to run is conflicting
11. and Enable Legacy Option ROMs must be disabled or turned off Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Table 6 Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All Enabled by default 34 Option Intel SpeedStep C States Control Limit CPUID Value Intel TurboBoost Hyper Thread Control Rapid Start Technology Table 7 Power Management Option AC Recovery Auto On Time Description e 1 2 Allows you to enable or disable the Intel SpeedStep mode of the processor This option is enabled by default Allows you to enable or disable the ad
12. automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields 35 Option Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN Block Sleep Intel Smart Connect Technology 36 Description Disabled The system will not automatically power up e Every Day The system will power up every day at the time you specified above e Weekdays The system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is disabled by default Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from standby e Enable USB Wake Support This option is disabled by default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This f
13. computer to release it and pull the I 0 panel along with its cable out of the computer Installing the Input Output 1 0 Panel 1 7 o m R G OM Insert the I 0 panel into the slot on the chassis front Slide the I 0 panel towards the right of the computer to secure to the chassis Tighten the screw to secure the 1 0 panel to the chassis Thread the I 0 panel data cable and USB data cable into the chassis clip Connect the I 0 panel data cable and USB data cable to the system board Install a front bezel b cover Follow the procedures in After Working Inside Your Computer Removing the System Board 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a cover b memory c expansion card s d heat sink assembly e processor Disconnect all the cables connected to the system board Remove the screws that secure the system board to the computer and slide the system board towards the front of the computer 25 5 Tilt the system board at 45 degrees and then lift the system board out of the computer Installing the System Board 1 2 3 4 26 Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis Tighten the screws securing the system board to the chassis Connect the cables to the system board Install the a processor b heat sink assembly c expansion card s d memory e cover Follow
14. ctors NOTE Available video connectors may vary based on the graphics card selected Specification one 120 pin connector none PCI Express x1 data width maximum one PCI Express lane Mini Tower Small Form Factor Ultra Small Form Factor one 36 pin connector none PCI Express x16 wired as x4 data width maximum four PCI Express lanes Mini Tower Small Form Factor Ultra Small Form Factor one 164 pin connector one 64 pin connector none PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Small Form Factor Ultra Small Form Factor one 164 pin connector none Mini PCI Express data width maximum one PCI Express lane and one USB interface Mini Tower Small Form Factor Ultra Small Form Factor Serial ATA Mini Tower Small Form Factor Ultra Small Form Factor Memory Mini Tower Small Form Factor Ultra Small Form Factor Internal USB Mini Tower Small Form Factor Ultra Small Form Factor 54 none one 52 pin connector four 7 pin connectors three 7 pin connectors two 7 pin connectors four 240 pin connectors two 240 pin connectors one 10 pin connector none Feature System Fan Front panel control Mini Tower Small Form Factor Ultra Small Form Factor Mini Tower Thermal Sensor Processor Processor Fan Service mode jumper Password clear jumper RTC reset jumper Internal speaker Intruder connector Power connector Mi
15. d to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 o gom RP o Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer AN CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from th
16. ditional processor sleep states This option is enabled by default This field limits the maximum value the processor Standard CPUID Function will support e Enable CPUID Limit K NOTE Some Operating system will not complete installation when the maximum CPUID Function is greater than 3 Allows you to enable or disable Intel TurboBoost mode of the processor e Disabled Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance e Enabled Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor Allows you to enable or disable the Hyper Threading technology This option is enabled by default Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time e Intel Rapid Start feature NOTE Rapid Start Technology will automatically be disabled due to configuration changes e Hard Disk Configuration or partition have been changed e Memory capacity over 8GB installed e System or HDD password is enabled e A Dell Encryption Accelerator is installed e The Block Sleep setting is enabled Description Specifies how the computer will respond when AC power is applied after an AC power loss You can setthe AC Recovery to e Power Off default e Power On ast Power State This option sets the time of the day when you would like the system to turn on
17. e System Setup The computer reboots Disabling a System Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use K NOTE You can also use the following steps to disable a forgotten password 1 2 3 4 Follow the procedures in Before Working on Your Computer Remove the cover Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board K NOTE The existing passwords are not disabled erased until the computer boots without the jumper Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the computer to the electrical outlet and power on the computer Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the PSWD jumper on the system board Install the cover Follow the procedures in After Working on Your Computer Power on the computer Go to the system setup and assign a new system or setup password See Setting up a System Password 41 42 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equip ment or riski
18. e right edge of the screen opening the Charms menu and select Settings l b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings I b Click the O and select Shut down n Windows 7 1 Click stat 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut o Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer so PUUN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this docu
19. e server address e Static IP e DNS enabled by default 37 Option Server IP Address Server Port Client Address Method Client IP Address Client SubnetMask Client Gateway Advanced Table 12 System Logs Option BIOS events 38 Description NOTE This field is only relevant when the ntegrated V C control in the System Configuration group is set to Enabled with ImageServer Specifies the primary static IP address of the ImageServer with which the client software communicates The default IP address is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Methods set to Static IP Specifies the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies how the client obtains the IP address e Static IP e DHCP enabled by default NOTE This field is only relevant when the ntegrated V C control in the System Configuration group is set to Enabled with ImageServer Specifies the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Cli
20. eature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e WLAN Only Allows the system to be powered on by special WLAN signals For Ultra Small Form Factor only e LAN or PXE Boot Allows the system to be powered on by special LAN or PXE Bootsignals For Ultra Small Form Factor only This option is Disabled by default This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default The option is disabled by default If option enables will periodically sense nearby wireless connection while the system is asleep It will synchronize emails or social media application that were open when system entered the sleep state e Smart Connection Table 8 POST Behavior Option Numlock LED Keyboard Errors MEBx Hotkeys Table 9 Virtualization Support Option Virtualization VT for Direct I O Trusted Execution Table 10 Maintenance Option Service Tag Asset Tag SERR Messages Table 11 Cloud Desktop Option Server Lookup Method Description Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Specifies whe
21. ent DHCPis set to Static IP Specifies the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Specifies the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Specifies for Advanced debugging e Verbose Mode NOTE This Option is only relevant when the integrated NIC control in the System Configuration group is set to enable with Cloud Desktop Description Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For laptops ensure that your computer battery is fully charged and connected to a power outlet 1 Restart the computer 2 Goto dell com support 3 Ifyou have your computer s Service Tag or Express Service Code K NOTE To locate the Service Tag click Where is my Service Tag K NOTE If you cannot find your Service Tag click Detect Service Tag Proceed with the instructions on screen Enter the Service Tag or Express Service Code and click Submit If you are unable to loca
22. er Removing the Coin Cell Battery Follow the procedures in Before Working Inside Your Computer Remove a cover b expansion card s Locate the coin cell battery on the system board Press the release latch away from the battery to allow the battery to pop up from the socket and lift the coin cell battery out of the computer Installing the Coin Cell Battery 1 4 Place the coin cell battery in its slot on the system board and press until the release latch springs back into place and secures it Install the expansion card Install the cover Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 4 Follow the procedures in Before Working Inside Your Computer Remove a cover b front bezel Disconnect the data cable and the power cable from the back of the hard drive Press the blue securing bracket tabs inwards and lift the hard drive bracket out of the hard drive bay Flex the hard drive bracket and remove the hard drive from the hard drive bracket 13 Installing the Hard Drive 1 Insert the hard drive into the hard drive bracket Press the securing brackets inward and slide the hard drive bracket into the bay Connect the data cable and the power cable to the back of the hard drive gt e YOY N Install the a front bezel b cover 5 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the p
23. ever down and then move it outward to release it from the retention hook Lift the processor cover and remove the processor from the socket Place it in an antistatic bag Installing the Processor 5 Insert the processor in the processor socket Ensure the processor is properly seated Lower the processor cover Press the release lever down and then move it inward to secure it with the retention hook Install a heat sink assembly b cover Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the cover Press the clip to release and disconnect the system fan cable from the system board Pry and remove the system fan away from the four grommets securing itto the back of the computer 19 Installing the System Fan Place the system fan in the chassis Pass the four grommets through the chassis and slide outward along the groove to secure in place Connect the system fan cable to the system board Install the cover oP On gt Follow the procedures in After Working Inside Your Computer Removing the Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the thermal sensor cable from the system board 20 5 21 Installing the Thermal Sensor Secure the thermal sensor to the chassis Thread the thermal senso
24. ht card none none up to three full height cards up to two low profile cards none up to two full height cards up to two low profile cards none Feature Mini Tower Small Form Factor Ultra Small Form Factor Table 23 Drives Feature Externally Accessible 5 25 inch drive bays Mini Tower Small Form Factor Ultra Small Form Factor Internally Accessible Mini Tower Small Form Factor Ultra Small Form Factor Table 24 External Connectors Feature Audio Front Panel Back Panel Network Adapter Serial Parallel USB 2 0 Mini Tower Small Form Factor Ultra Small Form Factor USB 3 0 Specification none none up to one Mini Card Specification two one slim optical drive bay one slim optical drive bay 3 5 inch SATA drive bays 2 5 inch SATA drive bays two two one two none one Specification e one microphone connector e one headphone connector e one line out connector e one line in microphone connector one RJ45 connector one 9 pin connector 16550 C compatible one 25 pin connector optional for minitower and small form factor e Front Panel two e Back Panel four e Front Panel none e Back Panel two e Front Panel two e Back Panel two 53 Feature Video Table 25 Internal Connectors Feature PCI 2 3 data width maximum 32 bits Mini Tower Small Form Factor Ultra Small Form Factor Specification e 15 pin VGA connector e two 20 pin DisplayPort conne
25. ic level of security for the data on your computer LX CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or reboot 1 Inthe System BIOS or System Setup screen select System Security and press Enter The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 6 0 D 0 C Re enter the system password when prompted Type the s
26. ling failure system board memory or CPU failure coin cell battery failure corrupt BIOS CPU configuration failure or CPU failure memory modules are detected but a memory failure possible peripheral card or system board failure possible USB failure no memory modules are detected possible system board error memory modules are detected but a memory configuration or compatibility error possible system board resource and or hardware failure 45 Amber LED State Description 3 7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start up if the display does not show errors or problems These series of beeps called beep codes identify various problems The delay between each beep is 300 ms the delay between each set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code 1 3 2 Cause Memory failure Error Messages Error Message Description Address mark not The BIOS found a faulty disk sector or could not find a particular disk sector found Alert Previous The computer failed to complete the boot routine three consecutive times for the same error attempts at booting Contact Dell and report the checkpoint code nnnn to the support technician this system have failed at checkpoi
27. ment may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch and lift the cover upwards to remove it from the computer i B 1 4 2 A NS Installing the Cover 1 Alignthe cover along its tabs on the chassis of the computer 2 Press down on the cover till it clicks into place 3 Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the intrusion switch cable from the system board 4 Slide the intrusion switch toward the bottom of the chassis and remove it from the computer Installing the Intrusion Switch 1 Insert the intrusion switch into its place in the chassis rear and slide it towards the top to secure it 2 Connect the intrusion cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the screws that secure the antenna to the computer 4 Disconnect the antenna from the computer 5 Installing the Wireless Local Area Network WLAN Card 1 Insert the WLAN card into the connec
28. ng a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet K NOTE Heat dissipation is calculated by using the power supply wattage rating Power Wattage Mini Tower 290 W Small Form Factor 255 W Ultra Small Form Factor 200 W Coin cell battery Table 28 Physical Dimension Physical Height Mini Tower 36 00 cm 14 17 inches Small Form Factor 29 00 cm 11 42 inches Ultra Small Form 23 70 cm 9 33 inches Factor Table 29 Environmental Feature Temperature range Operating Storage Relative humidity maximum 56 6 50 cm 2 56 inches Maximum Heat Dissipation Voltage 989 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 5 4 A 870 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 4 6 A 682 40 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 2 9 A 3 V CR2032 lithium coin cell Width Depth Weight 17 50 cm 6 89 inches 41 70 cm 16 42 inches 9 40 kg 20 72 Ib 9 30 cm 3 66 inches 31 20 cm 12 28 inches 6 00 kg 13 22 Ib 24 00 cm 9 45 inches 3 30 kg 7 28 Ib Specification 5 C to 35 C 41 F to 95 F 40 C to 65 C 40 F to 149 F Feature Operating Storage Maximum vibration Operating Storage Maximum shock Operating Storage Altitude
29. ng data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to A Ea Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Power on the computer As the computer boots press the lt F12 gt key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts r
30. ni Tower Small Form Factor Ultra Small Form Factor Table 26 Controls and Lights Feature Front of the computer Power button light Drive activity light Back of the computer Link integrity light on integrated network adapter Specification one 5 pin connector e one 6 pin connector e two 20 pin connector e one 6 pin connector e one 10 pin connector e one 12 pin connector e one 20 pin connector e one 14 pin connector e 20 pin connector e one 10 pin connector one 2 pin connector one 1150 pin connector one 5 pin connector one 2 pin connector one 2 pin connector one 2 pin connector one 5 pin connector one 3 pin connector one 8 pin one 4 pin one 6 pin connector one 8 pin one 4 pin and one 4 pin connector Specification White light Solid white light indicates power on state blinking white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Green a good 10 Mbps connection exists between the network and the computer 55 Feature Network activity light on integrated network adapter Power supply diagnostic light Table 27 Power Specification Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Off no light the computer is not detecti
31. nma Ea Tad Installing thie PErOCOGSSO erre eee eet edet Aha anit bat es dede eaa aae aihey Removing the System Fan Installing the Y LITE Removing the Thermal S8risQr s euenire ette resque retten dela DRE EET En ded ne e ia a Ea dle fen s 20 Installing the Thermal Sensor esses sssseseeeeee nter tente tnt inen itn tentent tni tine te ns teta 22 Removing the Power SWItch ccscsssssescsescsescsescsceceeeeeseseecscseacseseeeseseseueceecaeecacsseeaeseseeecaeecacaeacaeseaeceaeseteseeesaeasaeaes 22 Installing the Power Svite Rh ertt rea te n rete eure rte poe etd ire pee est gio Fired tees 23 Removing the Input Output 1 0 Panel esee seseeeeeenene ntn tnnt tnter tte nte nnan nentes 24 Installing the Input Output 1 0 Panel esses essere eene nnt ten tenete tnter nnana 25 Removing the System BOaLEd 2 3 eet nper rtt e eine RE EE ier eO RE ERUNT TEUER AN EUREN FEE vna e Ene RE uua 25 Installing the System Board ei eerte cedet itt betonen b e de eite Ie e deeds 26 System Board Components 3 System ODD c daa tic ance but E en c apes ori taie d 29 Boot Sequerce eic orent on a e a a aaea a veda eue dta de ede aaa ataa Ru Hen end re reuse nn 29 Navigation Keysin hed delice T E 29 SYSTEMS StU pO UICE R 30 Updating the BIOS JUMP OSE SOL GS csc E E E System and Setup PaSSWOMKd
32. nt nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support Alert Security The MFG_MODE jumper has been set and AMT Management features are disabled until it is override Jumper is removed installed Attachment failed to The floppy or hard drive controller cannot send data to the associated drive respond Bad command or file Ensure that you have spelled the command correctly put spaces in the proper place and used name the correct pathname Bad error correction The floppy or hard drive controller detected an uncorrectable read error code ECC on disk read Controller has failed The hard drive or the associated controller is defective Data error The floppy or hard drive cannot read the data For the Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility 46 Error Message Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Gate A20 failure General failure Hard disk drive configuration error Hard disk drive controller failure Hard disk drive failure Hard disk drive read failure Invalid configuration information please run SETUP program Invalid Memory configuration please populate DIMM1 Keyboard failure Memory address line failure at address re
33. orrect A chip on the system board might be malfunctioning The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Insert a bootable floppy disk The computer encountered a problem while trying to configure one or more cards The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective The disk re set operation failed The operating system cannot locate a sector on the floppy or hard drive The operating system cannot find a specific track on the floppy disk or hard drive A chip on the system board might be malfunctioning The battery might be dead Error Message Description Time of day not set The time or date stored in System Setup does not match the computer clock please run the System Setup program Timer chip counter 2 A chip on the system board may be malfunctioning failed Unexpected interrupt The keyboard controller may be malfunctioning or a memory module may be loo
34. owed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port USB configuration For Mini Tower Small Form Factor the options are e Enable Boot Support e Enable Front USB 2 0 Ports e Enable USB 3 0 Ports e Enable Rear Left Dual USB 2 0 Ports e Enable Rear Right Dual USB 2 0 Ports default value is enable K NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Audio Allows you to enable or disable the integrated audio controller e Enable Audio enable by default Miscellaneous Devices Allows you to enable or disable various on board devices For Mini Tower and Ultra Small Form Factor e Enable PCI Slot This option is enabled by default Table 4 Security Option Description Internal HDD_O Password This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Strong Password Enable strong password This option is disabled by default Password Configuration This field controls the minimum and maximum number of characters allowed for
35. r cable into the chassis clips Connect the thermal sensor cable to the system board Install the cover go Pon gt Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive 3 Disconnect the power switch cable from the system board 4 Release the power switch cable from the chassis clips 22 5 Press the clips on both side of the power switch to release it from the chassis and slide to remove the power switch along its cable from the computer Installing the Power Switch Slide the power switch in through the front of the computer Secure the power switch cable to the chassis Thread the power switch cable into the chassis clips Connect the power switch cable to the system board gm e oc N Install the a optical drive b front bezel c cover 6 Follow the procedures in After Working Inside Your Computer 23 Removing the Input Output 1 0 Panel 4 24 Follow the procedures in Before Working Inside Your Computer Remove a cover b front bezel Disconnect the 1 0 panel data and USB data cables from the system board Unthread and release the I O Panel data cable and USB data cable from the clip on the computer Remove the screw that secures the I 0 panel to the computer Slide the I 0 panel towards the left of the
36. replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligne
37. rocedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Disconnect the data cable and the power cable from the back of the optical drive h a E a ANC UMS n 4 Slide and hold the optical drive latch to unlock the optical drive and pull the optical drive out of the computer 5 WAYS Y Repeat steps 3 and 4 to remove the second optical drive if available Installing the Optical Drive 1 2 4 Push the optical drive from the front toward the back of the computer till it is secured by the optical drive latch Connect the data cable and power cable to the back of the optical drive Install a front bezel b cover Follow the procedures in After Working Inside Your Computer Removing the Speaker 1 Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect and release the speaker cable from system board Press down the speaker securing tab and slide the speaker upwards to remove 15 ROWAN 27 5 Installing the Speaker Slide the speaker downwards into its slot to secure it Thread the speaker cable into the chassis clip and connect the speaker cable to the system board 1 2 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Di
38. sconnect the 4 pin and 8 in power cables from the system board and release the cable from the tab a TESTA ANNE LZ mme di Ll Push in on the blue release tab beside the power supply and slide the power supply towards the front of the computer Lift and remove the power supply out of the computer 17 Installing the Power Supply mmc FPF 9 m Place the power supply in the chassis and slide towards the back of the system to secure it Tighten the screws to secure the power supply to the back of the computer Connect the 4 pin and 8 pin power cables to the system board Thread the power cables through the chassis clips Install the cover Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect the fan cable from the system board Loosen the captive screws in diagonal order and lift the heat sink assembly away from the computer Installing the Heat Sink Assembly mo e u M Place the heat sink assembly into the chassis Tighten the captive screws in diagonal order to secure the heat sink assembly to the computer Connect the fan cable to the system board Install the cover Follow the procedures in After Working Inside Your Computer Removing the Processor Follow the procedures in Before Working Inside Your Computer Remove a cover b heat sink assembly Press the release l
39. scscesscssessceseescesssessesceeeceeecaescaesceseeecsescacseacaescaeseseceeesaeesaessaeseeeseeecaeecaeseaseeeeeeeeees 39 Assigning a System Password and Setup Password sse nennen ttt nennt 40 Deleting or Changing an Existing System and or Setup Password sse 40 Disabling a System Password sse eene aaa tnnt nnne tnt tent tent neea adai adas 41 CEPIERDDLII e 43 Enhanced Pre Boot System Assessment ePSA Diagnostics sss 43 5 Troubleshooting Your Computer reser nennen nnne ntn tnn tentant 45 Power LED DiagnOStiCs iecit ciere rete eranc soci serene n annia eeu era aea na fea dude ena no asas e oue 45 Beep Coda uere Boe te credet ER dee rrr etude aerei dette redet de perde Ee dede tbe eines 46 SIBI CEEED E 46 6 Specifications aerea e teet hieu tienden one dades tc etie Dade but 51 Ecrit dqcc ea a Eia 59 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist AN A A A A Ea e You have read the safety information that shipped with your computer Acomponent can be
40. se in protected mode WARNING Dell s During initial startup the drive detected possible error conditions When your computer Disk Monitoring finishes booting immediately back up your data and replace your hard drive for installation System has detected procedures see Adding and Removing Parts for your computer type If no replacement drive that drive 0 1 on the is immediately available and the drive is not the only bootable drive enter System Setup and primary secondary change the appropriate drive setting to None Then remove the drive from the computer EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Write fault The operating system cannot write to the floppy or hard drive Write fault on The operating system cannot write to the floppy or hard drive selected drive 49 50 Specifications 6 K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 15 Processor Feature Processor type Total Cache Table 16 Memory Feature Type Speed Connectors Mini Tower Small Form Factor Ultra Small Form Factor Capacity Minimum Memory Maximum memory Mini Tower Small Form Factor Ultra Small Form Factor T
41. te or find the Service Tag click the Product Category of your computer Choose the Product Type from the list Select your computer model and the Product Support page of your computer appears Click Drivers amp Downloads co c c SS A On the Drivers and Downloads screen under the Operating System drop down list select BIOS 10 Identify the latest BIOS file and click Download File 11 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 12 Click Save to save the file on your computer 13 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper Settings To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated on the system board The following table displays the system board jumper settings Table 13 Jumper Settings Jumper Setting Description PSWD Default Password features are enabled RTCRST pin 1 and 2 Real time clock reset Can be used for troubleshooting System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer 39 A CAUTION The password features provide a bas
42. ted in this section may or may not appear Table 2 General Option Description System Information Displays the following information e System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code e Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size PCI Information Displays SLOT1 SLOT2 SLOT3 and SLOTA e Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology e Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 LOM MAC Address Audio Controller and Video Controller Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system The options are Diskette drive STXXXXXX STXXXXXX USB Storage Device CD DVD CD RW Drive e Onboard NIC Advanced Boot Options L legacy e UEFI Advance Boot Options Enable Legacy Option ROMs enable by default Date Time Allows you to set the date and time The changes to the system date and time takes effect immediately 30 Table 3 System Configuration Option Integrated NIC Serial Port SATA Operation Drives Description Allows you to enable or disable the in
43. tegrated network card You can set the integrated NIC to e Enable UEFI Network Stack disable by default e Disabled e Enabled e Enabled w PXE default value e Enabled w Cloud Desktop NOTE Depending on the computer and the devices installed the items listed in this section may or may not appear Allows you to define the serial port settings You can set the serial port to e Disabled e COMI e COM2 e COM3 e COM4 K NOTE The operating system may allocate resources even though the setting is disabled Allows you to configure the operating mode of the integrated hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI SATA is configured for AHCI mode e RAID ON SATA is configured to support RAID mode Allows you to enable or disable the various on board drives For Mini Tower e SATA 0 e SATA 1 e SATA2 e SATA 3 For Small Form Factor e SATA 0 e SATA 1 e SATA2 For Ultra Small Form Factor e M SATA e SATAO e SATA1 31 Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default USB Configuration This field configures the integrated USB controller If Boot Supportis enabled the system is all
44. ther keyboard related errors are reported when it boots This option is enabled by default Specifies whether the MEBx Hotkey function should be enable when the system boots e Enable MEBx Hotkey This option is enabled by default Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology e Enable Intel Virtualization Technology This option is enabled by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O e Enable Intel Virtualization Technology for Direct I O This option is enabled by default This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technology for direct I O must be enabled to use this feature e Trusted Execution This option is disabled by default Description Displays the service tag of your computer Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Description Specifies how the ImageServer looks up th
45. tor on the system board and press down until it is secured 2 Affix the latch 3 Place the antenna puck on the connector and tighten the screws to secure it to the computer 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Gently pry the front panel retention clips away from the chassis located at the edge of front panel 4 Rotate the front panel away from the computer to release the hooks on the opposite edge of the panel from the chassis Installing the Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front Rotate the bezel toward the computer to engage the front bezel retention clips until they click into place Install the cover oo M Follow the procedures in After Working Inside Your Computer Removing the Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the tab to release the latch 4 Pull the release lever away from the PCI x16 card until you release the securing tab from the dent in the card Lift the card out of its connector and remove it from the system board Installing the Expansion Card a Insert the expansion card in the connector on the system board and press down until secured Push the retention latch back to its position
46. u activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate This option is disabled by default e Disable e Activate e Enable This option is enabled by default e Disable e On Silent Allows you to enable or disable the execute disable mode of the processor e Enable CPU XD Support This option is enabled by default Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys during boot These settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable User may enter OROM configuration screens via the hotkey e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled Disable User can not enter the OROM configuration screens via the hotkey 33 Option Description This option is set to Enable by default Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup Lockout This option is not set by default HDD Protection Support Allows you to enable or disable the HDD Protection feature e HDD Protection Support Table 5 Secure Boot Secure Boot Enable Allows you to enable or disable Secure Boot feature e Disable e Enable NOTE To enable secure boot UEFI boot mode must be enabled
47. unning the tests on all the detected devices If you wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell 43 44 9 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED The diagnostic LED is only active and visible during the POST process Once the operating system starts to load it is no longer visible Amber LED blinking scheme The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State off off blinking steady off Amber LED State 2 1 2 2 2 3 2 4 2 5 2 6 2 7 3 1 3 2 33 3 4 3 5 3 6 White LED State Description off system is OFF blinking system is in sleep state off power supply unit PSU failure off PSU is working but failed to fetch code steady system is ON Description system board failure system board PSU or PSU cab
48. with the operating system another program or a utility A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them 4 Error Message Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Non system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Time of day clock stopped 48 Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The amount of memory recorded in the computer configuration information does not match the memory installed in the computer A keystroke interrupted the memory test The computer cannot find the floppy disk or hard drive The computer configuration information in System Setup may be inc
49. ystem password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password 6 Typethe setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press Enter or Tab Select Setup Password alter or delete the existing setup password and press Enter or Tab 40 NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes and exit from th

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