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HP ProBook 430 G1

1. or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter Windows 8 Computer Setup BIOS and Advanced System Diagnostics 87 In the MultiBoot Express Popup Delay Sec field enter the length of time in sec
2. External media card Bluetooth 4 0 only supported by combo card Digital Media Reader Slot Ports Audio in stereo microphone Audio out stereo headphone RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 powered 1 VGA Dsub 15 pin supporting 1600 x 1200 external resolution at 75 GHz hot plug unplug with auto detect HDMI Keyboard pointing devices Multi pin AC port Full sized chiclet keyboard Touchpad includes supports 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 3 wire plug with ground pin 65 W for India and the People s Republic of China 45 W A cell 44 Wh 3 0 Ah Li ion battery In line cavity Security Integrated fingerprint reader Intel AT support Support security lock Support no fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64 4 Category Description Windows 8 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 Windows 8 Professional 64 bit Windows 8 Multi language ML 64 bit Windows 8 Emerging Markets EM 64 bit Windows 8 Chinese Markets CH 64 bit Novell SuSE Linux SLED
3. 6 NOTE Verify that the UEFI system diagnostics is installed on your computer or USB flash drive 2 Click Run and then click Cancel at the Update USB bootable dialog box 3 Navigate to the folder located in c swsetup that corresponds to your SoftPaq number 4 Locate the bin file in the ROMpagq folder for example 68CDD bin and then copy it to the Hewlett Packard BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive 5 Locate the sig file in the ROM cab file and rename it with the same prefix as the bin file for example 68CDD sig Copy the renamed file to the Hewlett Packard BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive 6 Restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 7 Press f2 to enter Computer Setup 8 Click BIOS Management from the menu and then select Update BIOS 78 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Using f10 setup to update the BIOS 1 7 8 Download the SoftPaq from the HP website fey NOTE Verify that the UEFI system diagnostics is installed on your computer or USB flash drive Click Run and then click Cancel at the Update USB bootable dialog box Navigate to the folder located in c swsetup that corresponds to your SoftPag number Locate the bin file in the ROMpaq folder for exampl
4. This is an alphanumeric identifier that is unique to each product e Part number Product number p n 4 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Service tag and PCID label 17 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer PCID XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX 18 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components Computer major components 19 20 Item Description Spare part number 1 Display panel 33 8 cm 13 3 inch HD anti glare For use in models without WWAN 727758 001 For use in models with WWAN 731997 001 2 Keyboard includes cable 7277 65 xxx NOTE For a detailed list of available keyboards see Sequential part number listing on page 26 3 Hard drive 500 GB 5400 rpm 683802 001 500 GB 7200 rpm 703267 001 128 GB solid state drive 737584 001 120 GB solid state drive M 2 731998 001 4 Top cover includes touchpad For use in models with a fingerprint reader 727753 001 For use in models without a fingerprint reader
5. 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 126 Chapter 14 Recycling Index A AC adapter spare part numbers 25 27 AC adapter battery light 15 advanced system diagnostics 81 antennas disconnecting 46 48 audio board removal 58 spare part number 20 27 58 audio board cable illustrated 23 audio product description 2 audio in microphone jack identifying 15 audio out headphone jack identifying 15 B backup 109 Backup and Restore 100 104 base enclosure spare part number 21 27 battery removal 35 spare partnumber 21 27 35 battery bay identifying 16 battery release latch 16 BIOS determining version 79 85 92 downloading an update 80 85 92 updating 78 84 91 Bluetooth card spare partnumber 48 buttons left TouchPad 9 power 11 right TouchPad 9 Windows button 12 c cables service considerations 31 caps lock light identifying 10 case basic carrying 25 26 case nylon 25 27 case slim top load 25 27 chipset product description 1 components bottom 16 display 6 8 front 13 leftside 14 right side 15 top 9 computer reset Computer Setup navigating and selecting 77 83 90 restoring factory settings 77 107 112 84 91 SUSE Linux 90 Windows 7 76 Windows 8 83 computer setup navigating and selecting 90 restoring factory settings 91 computer specifications 94 connector power 15 connectors se
6. 727764 001 C Fingerprint reader assembly includes bracket grommet and screw 727765 001 B Keyboard for use in the United States 727765 031 B Keyboard for use in the United Kingdom 727765 041 B Keyboard for use in Germany 727765 051 B Keyboard for use in France 727765 061 B Keyboard for use in Italy Sequential part number listing 27 Spare part CSR Description number flag 727765 071 B Keyboard for use in Spain 727765 081 B Keyboard for use in Denmark 727765 091 B Keyboard for use in Norway 727765 131 B Keyboard for use in Portugal 727765 141 B Keyboard for use in Turkey 727765 151 B Keyboard for use in Greece 727765 161 B Keyboard for use in Latin America 727765 171 B Keyboard for use in Saudi Arabia 727765 211 B Keyboard for use in Hungary 727765 251 B Keyboard for use in Russia 727765 261 B Keyboard for use in Bulgaria 727765 271 B Keyboard for use in Romania 727765 281 B Keyboard for use in Thailand 727765 291 B Keyboard for use in Japan 727765 A41 B Keyboard for use in Belgium 727765 AB 1 B Keyboard for use in Taiwan 727765 AD1 B Keyboard for use in South Korea 727765 B31 B Keyboard for use in the Netherlands and Europe 727765 B71 B Keyboard for use in Sweden and Finland 727765 BA1 B Keyboard for use in Slovakia 727765 BB1 B Keyboard for use in Israel 727765 BG1 B Keyboard for use in Switzerland 727765 DB1 B Keyboard for use in Canada English 727
7. Pressing 9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences 86 You can use MultiBoot in the following ways e To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key
8. gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps 100 Chapter9 Backup and recovery in Windows 7 CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 102 3 If the Windows partition and the HP R
9. 727754 001 5 Power button board includes cable 727760 001 6 RTC battery 684248 001 7 Fingerprint reader assembly includes bracket grommet and screw 727764 001 8 Function board 727768 001 9 Audio board 727759 001 10 System board includes replacement thermal material For use in models with Intel Core i7 4500U processors e Non Windows 8 models 727772 001 e Windows 8 Standard models 727772 501 e Windows 8 Professional models 727772 601 For use in models with Intel Core i5 4250U processors e Non Windows 8 models 72777 1 001 e Windows 8 Standard models 727771 501 e Windows 8 Professional models 727771 601 For use in models with Intel Core i5 4200U processors e Non Windows 8 models 727770 001 e Windows 8 Standard models 727770 501 e Windows 8 Professional models 727770 601 Chapter 3 Illustrated parts catalog Item Description Spare part number For use in models with Intel Core i3 4010U processors e Non Windows 8 models 727769 001 e Windows 8 Standard models 727769 501 e Windows 8 Professional models 727769 601 11 Heat sink includes replacement thermal material 727766 001 12 Speaker assembly 727761 001 13 Base enclosure includes power connector bracket and latch 727755 001 14 Memory modules PC31L 12800 1600 MHz DDR3 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 15 WWAN modules HP It4112 LTE HSPA Gobi 4G Module 704031 0
10. Computer SIU sidan snecteiaesieuatenciinen keneniensite oneness ideaiannimanneeniauaias 83 Navigating and selecting in Computer Setup csscceeseeeeeteeeeereeeeteeeeaees 83 Restoring factory settings in Computer Setup cccccccssseceeeeeeeeeeseeeeeetteeeees 84 Updating the BIOS siossiaiseta coasts bans Paaiseua in e e ean 84 Determining the BIOS version ccceeseeeteeeeseeteeeeesetneeeeesenanees 85 Downloading a BIOS updote i insireearvessvucneereiuinbucandinvecaireraveeste 85 Using PAIN OAD ss lictt sete sine sci evn dd vata Daioh rod ka iewa waded Raaiuboasemeoure 86 About the boot device order sa hiwesndanieneiersivcnbsassanabridaibiudiniurassniabionvensediens 86 Choosing MultiBoot preferences viccixesseesuesacvecaiersveentiarnsqveenunridabanrncurees 86 Setting a new boot order in Computer Setup 00eeeeeeeeeeeees 87 Dynamically choosing a boot device using the f9 prompt 87 Setting a MultiBoot Express prompt J i lt c ascscsacssrdeeeveorneeanrerenteneween es 87 Entering MultiBoot Express preferences scceceeereeeseeeeeneeeeeees 88 Using System Diagnostics sseceeeeeeeeeeeeeeeececeeceeceeeeaaneaeeneeeeeeeeeeeeeeeeeeeeeeseeeneenaaea 88 SLED Computer Setup BIOS and Advanced System Diagnostics ccccccceeeesseeeensseeeeeneeeeaes 90 St rting Comp ter Setup tern sascha canada csshoasmcinnecadallaannannieehtenstaredehsesiumnnupineintennnemumaiets 90
11. Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup e To selecta menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Windows 8 Computer Setup BIOS and Advanced System Diagnostics 83 To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of
12. MHz DDR3 691922 001 A Mouse HP Comfort Grip wireless 693374001 A 8 GB memory module PC3L 12800 1600 MHz DDR3 693710001 A 65 W AC adapter for use in India and the People s Republic of China 696694001 A 45 W AC adapter 703267 001 A 320 GB 7200 rpm hard drive 7 mm 703888 001 A Professional slim top load case 704031 001 A HP It4112 LTE HSPA Gobi 4G Module 708459 001 A A cell 44WHr 3 0 Ah Li ion battery 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710418 001 A Mediatek MT7630E 802 11bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter WLAN card 717381 001 A Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 718550001 A HP Business Top Load Case 721543 001 B Webcam module 723895 001 A HP hs3110 HSPA Mobile Broadband Module 727753 001 C Top cover for use in models with a fingerprint reader includes touchpad 727754 001 C Top cover for use in models without a fingerprint reader includes touchpad 727755 001 N Base enclosure includes power connector bracket and latch 727756 001 A Service door 727757 001 N Cable Kit 727758 001 N Display panel 33 8 cm 13 3 inch anti glare for use in models without WWAN 727759 001 C Audio board 727760 001 C Power button board includes cable 727761 001 C Speaker assembly 727762 001 A Plastics Rubber Kit includes card reader insert display bezel screw covers and bottom screw covers 727763 001 A Hard Drive Hardware Kit includes hard drive bracket and screws
13. NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f 1 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory E NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 102 Using the Windows recovery tools To recover information you previously backed up 1 Select Start
14. NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive BIOS Setup Menu The tables in this section provide an overview of the BIOS Setup menu options 80 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Main menu Select To do this System information e View and change the system time and date e View identification information about your computer e View specification information about the processor memory size and system BIOS Security menu Select To do this Administrator password Control access to Setup Utility Power on password Control a
15. System board see System board on page 71 Remove the speaker assembly Ne 2 Position the computer upright with the front toward you Remove the 2 Phillips PM2 0x6 0 shoulder screws 1 that secure the speaker assembly to the computer Remove the speaker cables from the clips and routing path in the base enclosure 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Lift up the right side of each speaker 3 and then pull the speakers toward the right 4 to remove the speaker tab out from under the holder in the enclosure to remove the speakers from the computer Reverse this procedure to install the speaker assembly Component replacement procedures 63 Display assembly 64 All display assemblies include WLAN antenna transceivers and cables WWAN models include 2 WWAN antenna transceivers and cables Description Spare part number Display assembly for use in models without WWAN 727758 001 Display assembly for use in models with WWAN 731997 001 Before removing the display assembly follow these steps Ne Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput
16. adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Hard drive see Hard drive on page 40 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the following screw covers from atop the screws on the bottom of the computer 1 2 rear rubber screw covers 2 2 middle rubber screw covers 3 2 front rubber screw covers fey NOTE Rubber screw covers are available in the Rubber Plastics Kit spare part number 727762 001 FA fy Fi Component replacement procedures 51 3 Remove the 10 Torx T8M2 5x5 0 screws that secure the top cover to the computer _ _ _ _ _ _ 4 Disconnect the audio board cable from the system board 5 Position the computer upright with the front toward you 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Remove the 7 Torx T8M2 5x5 0 screws that secure the top cover to the computer 7 Disconnect the following cables from the system board 1 Power button cable 2 Touchpad board cable 3 Function board cable Component replacement procedures 53 8 Pry up on the top of the top cover start near the hard drive to disengage it from the computer and then remove the top cover from the
17. and remove it 2 A CAUTION When reinstalling the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s WLAN and WWAN performance 11 To replace the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 from the bottom corners of the display bezel 12 Release the hooks 3 that secure the bezel to the display enclosure 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 13 Flex the top 4 of the bezel the inside edges of the left and right sides 5 and then the bottom 6 of the bezel until it disengages from the display enclosure 14 Remove the display bezel 7 The bezel is available using spare part number 731994 001 Screw covers are available in the Rubber Plastics Kit spare part number 727762 001 15 If it is necessary to replace the webcam module from the display enclosure remove the tape from atop the module 1 disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 721543 001 Component replacement procedures 67 16 If you need to remove the display panel remove the 6 Phillips PM1 5x3 0 screws 1 that secure the display panel to the display enclosure and then rotate the top o
18. computer Reverse this procedure to install the top cover Use the following illustration to determine proper routing of top cover cables 1 Function board cable 2 Fingerprint reader board cable 3 Touchpad board cable 4 Power button board cable 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery 684248 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the RTC battery 1 Position the computer upright with the front toward you 2 Use a screwdriver to loosen the battery from the socket 1 3 Lift the battery from the system board 2 Reverse this procedure to install the RTC battery Component replacement procedures 55 Fingerprint reader board fey NOTE All fingerprint reader assembly spare
19. earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled 2 i Audio in microphone jack Connects an optional computer headset microphone stereo nf array microphone or monaural microphone 3 lt USB 2 0 powered port Connect optional USB 2 0 devices and provide enhanced eat USB power performance 4 RJ 45 network jack Connects a network cable RJ 45 network lights 2 e Green right The network is connected e Amber left The network is showing activity 5 AC adapter Battery light e White The computer is connected to external power 6 O Power connector and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from O to 89 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged Connects an AC adapter Right 15 Bottom Component Description 1 i Battery release latches 2 Releases the battery 2 Battery bay Holds the battery 3 Vent Ena
20. file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e fl1 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 106 Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover you
21. from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 32 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipm
22. module PC3L 12800 1600 MHz DDR3 693374 001 Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the service door see Service door on page 43 Remove the memory module 1 Position the computer upside down with the battery bay toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 3 Remove the memory module 2 by pulling the module away from the slot at an angle oy NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot fey NOTE The computer uses two memory sockets The removal procedure is the same for both memory sockets go va o Reverse this procedure to install a memory module Component replacement procedures 45 WWAN module A CAUTION The WWAN module and the WLAN module are not interchangeable NOTE M 2 SSD and WWAN devices share the same connector therefore you canno
23. only The USB Recovery Disk On Key flash drive option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer A CAUTION The USB recovery option does not preserve data present on the computer s hard drive or on the Disk On Key used for the recovery process Back up any data on the Disk on Key or the notebook that will be recovered before starting Ey NOTE HP recommends that you create the USB Recovery Disk in the event of a system failure The Disk On Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key 1 7 gt oP SS Connect the USB Disk On Key to a USB port on the computer Select Computer gt More applications gt Tools gt Create Recovery USB Enter the root password when prompted Select USB Disk On Key from the list Click OK A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer The backup process will display a status dialog box while the backup is in progress fey NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file brow
24. page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the power button board assembly 1 Position the top cover upside down 2 Disconnect the cable from the board 1 3 Remove the Phillips PM2 0x3 0 screw 2 that secures the board to the top cover Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Lift the side of board up at an angle 3 slide the board out from under the tab and remove the board from the top cover 4 Reverse this procedure to install the power button board Component replacement procedures 61 Speaker assembly 62 Description Spare part number Speaker assembly 727761 001 Before removing the speaker assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the following components Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 d
25. power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the following components a Service door see Service door on page 43 Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 d Display see Display assembly on page 64 Remove the power cable 1 2 3 Position the computer upright and open with the front toward you Remove the cable from the clips in the base enclosure 1 Remove the power cable from the computer 2 ot l l Reverse this procedure to install the power connector cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts System board Ey NOTE All system board spare part kits include replacement thermal material Description System board for use in models with Intel Core i7 4500u processors Spare part number Non Windows 8 models 727772 001 Windows 8 Standard models 727772 501 Windows 8 Professional models 727772 601 System board for use in models with Intel Core i5 4250u processors Non Windows 8 models 727771 001 Windows 8 Standard models 727771 501 Windows 8 Professional models 727771 601 System board for use in models with Intel Core i5 4200u processors Non Windows 8 models 727770 001 Windows 8 Standard models 727770 501 Wi
26. screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Backing up your information 103 To create a backup using Backup and Restore fey NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on
27. 01 HP hs3110 HSPA Mobile Broadband Module 723895 001 16 WLAN module Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter 709848 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Broadcom BCM943228HMB 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 731550 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 1 1bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 17 Battery Li ion 4 cell 44WHr 3 0 Ah 708459 001 18 Service door 727756 001 Computer major components 21 Display components Item Description Spare part number 1 Display bezel 731994 001 2 Webcam module 721543 001 3 Display Hinge Kit includes left and right hinges 731996 001 4 Display rear cover includes WLAN and WWAN antennas and transceivers 731995 001 22 Chapter 3 Illustrated parts catalog Cable Kit a n Ss 2 Item Description Spare part number Cable Kit 727757001 1 Display LVDS cable 2 Audio board cable 3 RJ 45 network cable 4 Power connector cable DC in Cable Kit 23 Mass storage devices Description Spare part number 1 Hard drives 500 GB 5400 rpm 683802 001 500 GB 7200 rpm 703267 001 128 GB solid state drive 737584 001 120 GB solid state drive M 2 731998 001 2 Hard Drive Hardware Kit includes hard drive bracket and screws bracke
28. 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and regions 119 120 Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appl
29. 11 64 bit SP2 not available with WWAN FreeDOS Windows 8 Professional 64 bit with Office 2010 Professional Restore Media DRDVD SRDVD e DRDVD Windows 7 e DRDVD Windows 8 e SRDVD SuSE Linux Enterprise SLED Service Pack 2 64 bit OSDVD e Windows 7 Home Basic 64 e Windows 7 Home Premium 64 e Windows 7 Professional 32 e Windows 7 Professional 64 e Windows 8 Professional 64 Web only support Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Certified Microsoft WHQL SuSE Linux Enterprise SLED Service Pack 2 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Chapter 1 Product description Memory module Category Description WLAN module WWAN module SIM Keyboard 2 External component identification Display Windows models Component Description 1 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 6 Chapter 2 External component identification Component Description 5 Webcam Records video and captures still photographs p For inform
30. 2 Click the diagnostic test you want to run and then follow the on screen instructions a7 NOTE If you need to stop a diagnostics test while it is running press esc SLED Computer Setup BIOS and Advanced System Diagnostics 93 8 Specifications Computer specifications 94 Metric U S Dimensions Length 23 4 cm 9 19 in Width 32 6 cm 12 83 in Height 2 1 cm 0 83 in Weight equipped with 1 SODIMM SSD WLAN module 4 1 5 kg 3 01 Ibs cell battery webcam Input power Operating voltage 19 0 V de 4 74 A 90 W or 18 5 V dc 3 5 A 65 W Operating current 4 74Ao0r3 5A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 mto 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Chapter 8 Specifications Operating Metric U S 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify therm
31. 6 8 internal display switch 7 8 internal microphones identifying 6 8 J jacks audio in microphone 15 audio out headphone 15 network 15 RJ 45 network 15 K keyboard product description 3 128 Index removal 37 spare part numbers 20 27 37 keypad embedded numeric 13 keys esc 12 fn 12 function 12 Windows applications 13 L latches battery release 16 legacy support USB 76 83 90 lights AC adapter battery 15 caps lock 10 hard drive 13 microphone mute 10 mute 10 network 15 num lock 10 power 10 RJ 45 network 15 webcam 6 8 wireless 10 LVDS display cable illustrated 23 M mass storage devices spare part numbers 24 Media Card Reader identifying 13 memory module identifying 16 product description 1 removal 45 spare part numbers 21 45 microphone audio in jack product description 2 microphone audio in jack identifying 15 microphone mute light identifying 10 model name 1 mouse basic carrying 25 26 mute light 10 N network jack identifying 15 network lights identifying 15 num lock light 10 0 operating system product description 3 optical drive precautions 31 product description 2 P packing guidelines 33 PCID label 18 plastic parts 30 Plastics Kit spare part number 23 Plastics Rubber Kit spare part number 25 27 pointing device product description 3 ports external monitor 14 HDMI 14 product description 3 USB 14 15 power button b
32. 765 D61 B Keyboard for use in India 727765 DD1 B Keyboard for use in Iceland 727765 DH1 B Keyboard for use in the Netherlands 727765 FL 1 B Keyboard for use in the Czech Republic and Slovakia 727765 FP1 B Keyboard for use in Africa 727766 001 N Heat sink includes replacement thermal material 727767 001 C Screw Kit 727768 001 C Function board 28 Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 727769 001 N System board for use in models without Windows 8 and an Intel Core i3 4010U processor includes replacement thermal material 727769 501 N System board for use in models with Windows 8 Standard and an Intel Core i3 4010U processor includes replacement thermal material 727769 601 N System board for use in models with Windows 8 Professional and an Intel Core i3 4010U processor includes replacement thermal material 727770 001 N System board for use in models without Windows 8 and an Intel Core i5 4200U processor includes replacement thermal material 727770 501 N System board for use in models with Windows 8 Standard and an Intel Core i5 4200U processor includes replacement thermal material 727770 601 N System board for use in models with Windows 8 Professional and an Intel Core i5 4200U processor includes replacement thermal material 727771 001 N System board for use in models without Windows 8 and an Intel Core i5 4250U processor includes replacement th
33. Ap HP ProBook 430 G1 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2013 Document Part Number 726502 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See hito www microsoft com for details Important Notice about Customer Self Repair Parts Z CAUTION Your computer includes Customer Self Repair
34. Battery on page 35 Remove the service door see Service door on page 43 Remove the WLAN module 1 2 Position the computer upside down Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module E NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle oy NOTE WLAN modules are designed with a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 49 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed b
35. Ds e 128 GB SATA Ill Optical drives Audio Visual Supports external USB drive Integrated dual array microphone HD audio with DTS Sound Stereo speakers 2 Integrated webcam 720p HD IDT 92HD9 1 Skype ready Headphone and microphone jacks Ethernet Realtek RTL8151FH CG 10 100 1000 3 S4 S5 wake on LAN both AC and battery mode Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports no WLAN No BT option Supports the following WLAN formats e Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter e Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter e Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 e Broadcom BCM943228HMB 802 1 1abgn 2x2 Wi Fi BT 4 0 Combo Adapter e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros AR9565 802 1 1bgn 1x1 WiFi BT4 0 combo Adapter Integrated WWAN options by way of wireless module Two WWAN antennas built into display assembly world wide 5 band configured with panels Chapter 1 Product description Subscriber identity module SIM security Category Description Supports no WWAN option Supports the following WWAN modules e HP i4112 LTE HSPA Gobi 4G Module e HP hs3110 HSPA Mobile Broadband Module Integrated personal area network PAN options by way of WLAN Bluetooth combo card
36. Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 108 Chapter 10 Backup and recovery in Windows 8 11 Backup and Recovery in SLED Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 110 2 As you add files routinely create a backup of your system and personal information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer gt More Applications gt Tools gt Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a loc
37. Using Computer Setup scenici e e E AEE OER E E R E 90 Navigating and selecting in Computer Setup ccccccesesceeeeseteeeeeetteeeeees 90 Restoring factory settings in Computer Setup s ceeeseeeeereeesseeeeteeeenneenaees 91 Beo e itae Bilca ON n E 91 Determining the BIOS version 5 5 42 asnveesasveewaeereivieversuxerqeneauannoaeeciane 92 Downloading a BIOS update siyiisisisnicainsstaweiiontsawirainneduosanuaentonneusainda terse 92 Using Advanced System Diagnostics aan vinsondvaremnivscedearnanibenciitenasaibinntewmndunesininnembaies 93 8 Specifications ass stsancciics cictsdcatacnassinanspensdanncancncdansiassddncs stsontunsasaxseasssdiatatasiaanensdesbiieestnasenenes 94 AGI ULE SSG IH Cah ONS essesi nia anini pi EE decimate edeninenat EEO Ea ETa EE an ai 94 33 8 cm 13 3 in HD display specifications sennnraodaienreranraandrewhiwnnraredsvonivanyanedaaieluwnabiandgnonetoneinen 95 Hard drive sp cifications sesoses i ieni ia e eaea eii Si 96 Specification information in Device Manager s ccccesseceeesenseeeeeeenseeeecsesseeseesneeeessenseeeeeneaeees 97 9 Backup and recovery in Windows 7 cscsccccsccccscccescccescccssccssccescecesceessceesceessceeesesees 98 Creating recovery media with HP Recovery Disc Creator ccccesseceesseeeeceeeeeceesseeeestseeeensseees 99 Creating recovery media are ustseredeiyasnicivnssceaenitednsolen lito etichin ied vote enteanelalodleatlnebasnacon ieiisenebi 99 Backing up
38. a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions a Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that w
39. al limits for plastic surfaces The computer operates well within this range of temperatures 33 8 cm 13 3 in HD display specifications Active diagonal size Metric U S 33 8 cm 13 3 in Resolution 1366x768 HD Active area 293 38x165 02 PPI 118 Surface treatment Anti glare Contrast ratio 300 1 typical Anti glare Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points Lifetime 1 2 luminance 1 4 typ 1 6 max 12 000 hours Color coordinate white 0 313 0 329 Color tolerance white 0 02 Color tolerance R G B 0 03 Color gamut 45 NTSC CIE1931 33 8 cm 13 3 in HD display specifications 95 Hard drive specifications 96 320 GB 500 GB Dimensions Height 9 5 mm 9 5 mm Width 70 mm 70 mm Weight 92g 101g Interface type SATA Transfer rate 100 MB sec Security ATA security Seek times typical read including setting Single track 1 5 ms 3 ms Average 13 ms 13 ms Maximum 27 ms 24 ms Logical blocks 625 142 448 1 048 576 000 Disc rotational speed 5400 rpm 5400 rpm or 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact
40. around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 8 Chapter 2 External component identification Top TouchPad O eo of log Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top Lights select models only Component Description 1 1 Power light e On The computer is on e Blinking The computer is in the Sleep state Windows 8 or Suspend state SLED NOTE The elapsed time between blinks is longer than on previous models e Off The computer is off Windows 8 or in Hibernation SLED 2 Caps lock light On Caps lock is on 3 US Microphone mute light Amber Microphone is off 4 Num lock light On Num lock is on 5 i Wireless light select models only dele An integrated wireless device such as a wireless ocal area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 6 49 Mute light e Amber Computer sound is off e White Computer sound is on 10 Chapter 2 External component identification Buttons an
41. ation on using the webcam access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Display Windows models 7 Display SLED models Component Description 1 WLAN antennas 2 select models onl Send and receive wireless signals to communicate with wireless y g local area networks WLAN 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures still photographs 5 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately
42. ation to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box Creating backups 109 ey NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Applications gt Tools gt Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored 5 Under Restore Point click the time and date of the backup NOTE f multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive A CAUTION Using Recovery completely erases hard drive contents and reform
43. ats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc Ey NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press 9 to open the Computer Setup boot option menu 110 Chapter 11 Backup and Recovery in SLED Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter Using the arrow keys select Yes when prompted Do you want to start the System Restore Follow the on screen instructions USB Recovery option select models
44. ble 2 from the system board 3 Remove the 2 Phillips PM2 0x4 0 screws 1 that secure the system board to the base enclosure 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Lift the right side of the system board up at an angle 2 and then lift the system board up and to the right to remove it 3 5 If you need to remove the security bracket from the computer remove the Phillips PM2 0x3 0 screw 1 that secures the brakcet to the base enclosure and then lift the bracket straight up and off the computer 2 S l l va l Aip r o Reverse this procedure to install the system board Component replacement procedures 73 Heat sink E NOTE The fan and heat sink are combined into one assembly All fan heat sink spare part kits contain replacement thermal material Description Spare part number Heat sink 727766 001 Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components Service door see Ser
45. ble airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation slot the WWAN module slot the SIM slot and the memory module slots 4 Service door Provides access to the wireless LAN WLAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 5 SIM slot Windows 8 models only Supports a wireless subscriber identity module SIM SIM The SIM slot is located inside the service door 16 Chapter 2 External component identification Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag 2 0 pe heats TOOKKOKKXXKXKXX Warranty lylyOy X20000000 INTIMAL NM MATT O Product x00000 INMATE computer e Model name 2 This is the product name affixed to the front of the computer e Serial number s n 3
46. ccess to your computer Diagnostics menu Select To do this Primary Hard Disk Self Test Run a quick or comprehensive self test on the hard drive Memory Test Run a diagnostic test on the system memory Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics e Startup test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Windows 7 Computer Setup BIOS and Advanced System Diagnostics 81 e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immedia
47. ced System Diagnostics 79 Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update
48. crewdrivers e Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 30 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss o
49. ct File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup 6 NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 au A Q N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags SLED Computer Setup BIOS and Advanced System Diagnostics 91 Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS
50. ctions are displayed follow these steps 1 From the Start screen type e and then click File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly fey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9
51. d fingerprint reader select models only na e A emea J l i O Component Description 1 i Power button e When the computer is off press the button to turn on the computer e Windows 8 When the computer is in the Sleep state press the button briefly to exit Sleep e SLED When the computer is in the Suspend state press the button briefly to exit Suspend e SLED When the computer is on press the button briefly to initiate Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information in Windows 8 If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Settings and then select Power Options In SLED select Computer gt Control Center in the left pane click System and then click Power Management in the right pane 2 Speakers 2 Produce sound Top 11 Component Description 3 p Wireless button select models only Turns the wireless feature on or off but does not establish a I wireless connection NOTE SLED A wireless connection may be established if one has been previously configured 4 4 8 Volume mute but
52. e 68CDD bin and then copy it to the Hewlett Packard BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive Locate the sig file in the ROM cab file and rename it with the same prefix as the bin file for example 68CDD sig Copy the renamed file to the Hewlett Packard BIOS New folder in either the HP_Tools partition of the hard drive or the USB flash drive Restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Click Update System BIOS and then click Accept to update the BIOS Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Windows 7 Computer Setup BIOS and Advan
53. e repair is completed 1 2 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Chapter 9 Backup and recovery in Windows 7 10 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start
54. e skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tapes e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 34 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer SelfRepair is supported in your location Component replacement procedures fey NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully fay NOTE Details about
55. ecovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f1 1 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 102 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bott
56. ed on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 117 13 Power cord set requirements The wide range input feature of the computer permits it to ope
57. ent Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 33 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with th
58. ep ia e na E ienie aE E ei oa EE 46 WLAN Bluetooth combo card cccccccececccceccccecceccceececuccecauseeecuececcecececaeseeeneeecaeeess 48 6 Removal and replacement procedures for Authorized Service Provider parts 006 50 Component replacement procedures siccidanienndasnnns iacinadsdeinociwshicsaduainiandbenontotbuandeewnduid bawbeies hewingaasnns 50 TOP COVER sasceecedeasnadeccedecnndvdy ia dogecyace EE taseud senate vanleneple deus eongannegunntyenetvngyeys 50 RIC bahe asees cues rugien sa dearer anceca t areacu manna dep dauaiarsshavotainsatstsayoamnadsalarelgnrentaaats 55 Fingerprint reader board ascdahsndedincacandcetadashonngudebeacagucaiuadanedenadantudmauistuctagunsbasangies 56 Avdio bodid eoa e eee E E A 58 F nction Bodrac irie enes i ene ei ne e ere eee ne R 59 P wer buton board 4 casennmencnmnssannhiwanesancernaqrs tans tiaiitvnsiaaicaign gant aueaiaacatensannaihirs 60 Speakerassembly gene Peer Pe em eee er nyS rece MEET E EE EE 62 Display assembly sirosis iakeas snc racape sasha eria i a aiaa ii e 64 Power connector cable iss9 sorsartrens adpstutanswannduneens deumbanhianastennnnttbmwekitestacesrsietabapatuaes 70 Syst m boarda a E e o E oi ania ATE EEN eo 71 Heak SUNN ee a a a Lae inh a E R 74 7 Computer Setup BIOS and Advanced System Diagnostics oossssseossossesssossssssesssossesee 76 Windows 7 Computer Setup BIOS and Advanced System Diagnostics ccccseseceeeeeesteeeeees 76 Usi
59. er Remove the battery see Battery on page 35 Remove the following components e f Service door see Service door on page 43 WLAN module see WLAN Bluetooth combo card on page 48 WWAN module see WWAN module on page 46 Keyboard see Keyboard on page 37 Top cover see Top cover on page 50 Power connector cable see Power connector cable on page 70 Remove the display assembly 1 Position the computer upside down Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the WLAN and WWAN antennas 1 from the routing path 2 on the bottom of the computer 3 Pull the antennas through the hole that leads to the top of the computer 4 Position the computer upright and open the computer as far as possible 5 Disconnect the display cable 1 from the system board and remove the cable from the routing path in the base enclosure 2 6 Remove the WLAN and WWAN antennas 3 from the routing path on the top of the base enclosure 4 and pull the antenna cables through the hole that routes to the bottom of the computer 7 Remove the 2 Phillips PM2 0x4 0 screws 1 that secure the power connector bracket to the computer Component replacement procedures 65 8 Lift the bracket 2 up and out of the base enclosure 9 Remove the 3 Phillips PM2 5x5 0 screws 1 that secure the display to the computer 10 Lift the display assembly straight up
60. ere set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File gt Restore Defaults Windows 7 Computer Setup BIOS and Advanced System Diagnostics 77 4 Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS The next sections describe different ways of updating the BIOS Downloading SoffPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPags To install BIOS updates from the HP website follow the steps below 1 Download the SoftPag from the HP website 2 Click Run and then follow the on screen instructions to update the BIOS NOTE Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file BIOS management using system diagnostics 1 Download the SoftPag from the HP website
61. ermal material 727771 501 N System board for use in models with Windows 8 Standard and an Intel Core i5 4250U processor includes replacement thermal material 727771 601 N System board for use in models with Windows 8 Professional and an Intel Core i5 4250U processor includes replacement thermal material 727772 001 N System board for use in models without Windows 8 and an Intel Core i7 4500U processor includes replacement thermal material 727772 501 N System board for use in models with Windows 8 Standard and an Intel Core i7 4500U processor includes replacement thermal material 727772 601 N System board for use in models with Windows 8 Professional and an Intel Core i7 4500U processor includes replacement thermal material 731550 001 A Broadcom BCM943228HMB 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 731994001 C Display bezel includes screw covers 731995 001 C Display rear cover includes WLAN and WWAN antennas and transceivers 731996001 C Display Hinge Kit includes left and right display hinges 731997 001 N Display panel 33 8 cm 13 3 inch anti glare for use in models with WWAN 731998 001 B 120 GB solid state drive M 2 737584 001 B 128 GB solid state drive Sequential part number listing 29 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Phillips PO and P1 s
62. est analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics l 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f
63. etailed list of available keyboards see Sequential part number listing on page 26 Description Spare part number Keyboard 727765 xx1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5x6 0 screws that secure the keyboard to the computer 3 Position the computer right side up with the front toward you 4 Open the computer as far as possible Component replacement procedures 37 38 5 With the keyboard toward you press down on the keyboard while sliding the keyboard toward the palm rest releasing it from the retention clips 6 Lift the top of the keyboard at an angle and then pull the keyboard up to remove it from the palm rest NOTE Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest The keyboard is connected to the system board via a ribbon cable and a zero insertion force ZIF connector 7 Release the ZIF co
64. f information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 31 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junction
65. f the panel up to remove it 2 17 If you need to remove the display panel webcam cable disconnect the cable by lifting the tape 1 that covers the connector lifting the cable lock 2 and then disconnecting the cable from the panel 3 18 Remove the display webcam cable from the back of the display panel The display webcam cable is available in the Cable Kit spare part number 727757 001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 19 If it is necessary to replace the display hinges remove the 6 Phillips PM2 5x3 0 screws 1 that secure the display hinges to the display enclosure and then lift the hinges from the enclosure 2 Display hinges are available using spare part number 731996 001 N t te I Ta 1 l The display rear cover kit spare part number 731995 001 includes WLAN and WWAN antennas and transceivers Reverse this procedure to reassemble and install the display assembly Component replacement procedures 69 Power connector cable The power connector cable is included in the Cable Kit spare part number 727757 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the
66. grill located on the left side of the computer Component replacement procedures 75 7 Computer Setup BIOS and Advanced System Diagnostics Windows 7 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup fey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 76 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select
67. iance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Chapter 13 Power cord set requirements 14 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display Z WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display componen
68. iiciinitain e a a a 108 TI Backup and Recovery in SLED escisiones a 109 APTI OCHS HOE rasirio O E tinue EN 109 Backing up your information i240 src seiha wnecbasraaiobeancsiebed a naalulca mnchaletto daira anasaebe aunbboraabeloumcmnainendnes 109 Performing a system recovery snasznzanobi rascoanrvabiteaeeansuotdeon enwnevonsenn bhaaiarventeaauiwannenbiuanbininecolbnion 110 USB Recovery option select models only c cceceeseeceeeceeeeeneeeeeseeeenesseeeeeaeeeeneseeensaeeeenaes 111 Remove everything and reinstall SLED i cccssisdesiesensaneteansescdaraonderaieesmneaeatecnsvenneasentesndasosbdeweees 112 12 Statement of Volatility ssiiniinncdunnnduninmunimnnemnacumaniumnniicamaaus 113 Non volatile memory usage iitieieriedsstuiioncintienlusedicnaitidntinicinnsiceliedelnth halebitietiendati niece ela tus deaitenchatield tens 115 Questions and answers cc ccaxcecitepseanesvinnnsaradacneasneters das ineeinanahavnleteartn hear deanedcncannedioins 117 13 Power cord Seb reguiremenis isiciits seit ceccccaccctsecnctesssiccnsncdssiccionciadsessinestensincsessenemidoaicn 118 Requirements for all countries and regions cccccecceeeeseeeeeeteeeceeeeeeeueeeceeeeeenseeeeenseeenseeeeenaes 118 Requirements for specific countries ANd regions cccssccceeeeeseceeesteeeeseenseeeeeeenseeeessteeeessnaeees 119 T4 Recycling casae araa aa 121 Batey ioue t E E E E E E E A E O E E AA 121 Display enren ora ate rao R A E ER 121 1 Product descript
69. illips PM2 5x6 0 hard drive retaining plate screws 3 Lift the top edge of the hard drive retaining plate 1 up and then pull the retaining plate 2 up at an angle to remove it from the computer 4 Pull the hard drive tab 1 toward the edge of the computer to disconnect the hard drive Component replacement procedures 41 5 Lift the hard drive 2 up at an angle and then pull the hard drive 3 out of the hard drive bay 6 If you need to remove the hard drive cover from the hard drive remove the 4 Phillips PM2 5x4 0 screws 1 that secure the cover to the hard drive and the lift the hard drive from the cover 2 Reverse this procedure to reassemble and install the hard drive 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Service door Description Spare part number Service door 727756 001 Before disassembling the computer follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system a Disconnect all external devices connected to the computer bad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 Remove the service door 1 Position the computer upside down on a flat surface 2 Loosen
70. inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 9 i l l r l 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 123 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward wa 13 Remove the backlight cover 14 Position the display panel right side up 124 Chapter 14 Recycling 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel Display 125 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel
71. ion Category Product Name Description HP ProBook 430 G1 Notebook PC Processors All processors soldered onto system board Intel Core i7 4500U 1 80 GHz 3 0 GHz core turbo 4 MB L3 cache Intel HD Graphics 4400 Intel Core i5 4250U 1 30 GHz 2 6 GHz core turbo 3 MB L3 cache Intel HD Graphics 5000 Intel Core i5 4200U 1 60 GHz 2 6 GHz core turbo 3 MB L3 cache Intel HD Graphics 4400 Intel Core i3 4010U 1 70 GHz 3 MB L3 cache Intel HD Graphics 4400 Chipset Intel Shark Bay ULT Graphics Intel HD Graphics UMA Branding is processor specific Panel 33 8 cm 13 3 inch HD anti glare LED 1366x768 flat 3 6 mm SVA 200 nits includes camera with or without WWAN Memory Two customer accessible upgradeable memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3 12800 1600 MHz DDR3L Supports the following configurations e 16384 8192 x 2 dual channel e 12288 8192 4096 dual channel e 8192 8192 x 1 e 8192 4096 x 2 dual channel e 6144 4096 2048 dual channel e 4096 2048 x 2 dual channel e 4096 4096 x 1 e 2048 2048 x 1 2 Category Hard drives Description Supports 7 mm 6 35 cm 2 50 in SATA hard drives with HP 3D DriveGuard Customer accessible Supports the following hard drives e 500 GB 7200 rpm e 500 GB 5400 rpm e 320 GB 5400 rpm Supports the following solid state drives SS
72. ion Tools for writing data to this writing data to this and calibration memory are not made memory and is typically data public not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Using a utility from the A utility is required for Cam device manufacturer that writing data to this configuration can be run from Windows memory and is typically and firmware not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates Manager the call fo write to the flash Chapter 12 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stor
73. irements cccccsesccsssceeceeees 30 Toolsreg ired seiscren crates ianeneenteie eerie Gea aU een 30 Service considerations lt orsces inn nesvaadisvedtovdnnivdtatevains va era aan ae iane becenadetuiiaeatiaena enreaveneeiaials 30 Plasie pans eeter eae eevee ecole samc bro E E A E tonto ncteersociein 30 Cables and connectors s sssssseisseetsseessteistssterssttssrtrsttssttrsstessttestesstereseesssersesstets 31 vii Drive handling ac arab cal ee icb ox bata bce re Vania tn bd vaapelln nip ie pnaleba keateeencue St 31 Grounding IU CIE IISc sisii ae oeete see ane oe Haaren 32 Electrostatic discharge CaInGg es chi seisineisindahesdisadentcanednhsaasancoareansbaeadncdavientnacemstbainntles 32 Packaging and transporting guidelines cccsseseceeceeeseeeeeeeneeeeessneeeeees 33 Workstation guidelines scvisuchetsanicreaenee inne tacaneven newer 33 Equipment guidelines accacaisensisntastecascuenanids sap teninbannen daviaaiteannaineloiaineaneonambeaisanel 34 5 Removal and replacement procedures for Customer Self Repair parts scccsscecsesceeee 35 Component replacement procedures cceessccceeeeseeeeeeeeeeeeeeaeeeeeeeneeeeeseeaeeeeeeaeeeeessetseeeeenaes 35 ee Inca EE EEE E E E E E 35 Keyboard e renn E ates E N E 37 Hard Arive sssaaa Wel lc 4 a le i ie pS 40 STV IES GOON erein e E R E E ES 43 SIM aa E E E E E T E E E 44 M mory modules sursson e aE E a E EEE ER 45 WWAN module carseat ionian aee
74. is ROM in an inappropriate manner will render the NIC non functional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the factory A utility is required for not customer firmware code Code is updated when the writing data to this accessible keyboard system BIOS is updated memory and is available mouse amp on the HP website battery Writing data to this management ROM in an inappropriate manner can render the PC non functional DIMM Serial 256 Bytes No Yes Stores memory Programmed by the memory Data cannot be written Presence Detect per memory module vendor to this memory when the SPD module 128 information module is installed in a configuration Bytes PC The specific write data programmabl protection method varies e not by memory vendor customer accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the factory writing data to this PC configuration data Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional Non volatile memory usage 115 116 Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of thi
75. isc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media Ey NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up you
76. l appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to de activate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F 10 when prompted near the bottom of the display or press ESC to display the start up menu then press F 10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optim
77. l docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update oy NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Windows 8 Computer Setup BIOS and Advanced System Diagnostics 85 BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instru
78. lvattsieudailcn dnkle uti Gieaye Sei abiebotinet 6 Display SLED models arser foeaneapiatetaaoansnnaoaaOnsenetas A E E EA thd shdvntacesuerernudenadacnn 8 TOP E E E A E E E E A E EE E 9 TouchPad slus isaidie eenei aeaee a a 9 Lights select models only cscsaasi4 rientaes exnnetosaceintinexatarsthesmacalavanniancead hewngesl tacinaciteeeaatn 10 Buttons and fingerprint reader select models only ccceesceceeeeeteeeeeeeeeeeeeeteeeeesaes 11 KEYS areen n a A Se ea es nen tue e uses EA A A E eth es 12 RAE E S EN T E E nan E A aia 13 letan e a A E E E aaa 14 Righi sestiere ie ec i i del a a 15 BONON oeaio A e A A a PEE AA 16 Service tag ani PCID label asnincnnninenenie e a EE E R 17 TINAS AAG MOR E A A E Saitoh dpa Candee egalanite dndiauiisny 17 PEDlabel srn eere a e a A boas naReian 18 3 yosirated paris CONIC girisi a a 19 Computer major components sseeeeeeeceeceeececeeceaaeeeaeeeseeeeeeceeeeececeeceeeeaeeeeaaeeieeeeeeeeeeeeeeeeeess 19 Display components dispier oa E E A AA E a E E 22 Cable Kib tte elect A veda ica Da ea iw naam ac eGnee 23 Mass storage devices escent pass Yan ears eariozaelo danse alent en dnb tani daniel hue sina intake ran hatiOnsdnte 24 Miscellajeous pais Lactels ain arsincanstoacesarondacaisadooncatdac e cues A E E naires 25 Sequential part number listing Reactant eer re neon er ane ee errs er nrne or raster itera er errr terrae teres 26 4 Removal and replacement procedures preliminary requ
79. m the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord l 2 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system 92 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics 6 Z Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This t
80. mpted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e If a Drivelock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLlock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password 113 114 f If an Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic Drivelock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts wil
81. nd select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions fy NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup 90 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to sele
82. ndows 8 Professional models 727770 601 System board for use in models with Intel Core i3 4010u processors Non Windows 8 models 727769 001 Windows 8 Standard models 727769 501 Windows 8 Professional models 727769 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 37 d Top cover see Top cover on page 50 Component replacement procedures 71 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board e SIM card see SIM on page 44 e Memory module see Memory modules on page 45 e WLAN module see WLAN Bluetooth combo card on page 48 e WWAN module see WWAN module on page 46 Remove the system board 1 Position the computer upright with the front toward you 2 Disconnect the display cable 1 and the power ca
83. ng Computer Setup ceseeeeeeeecceecceceeccaeeeaceeeeeeeeeeeeceeecceeeceaeeeaaaeeeteeeeeeeeereeess 76 Starting Computer Setup cas c cicsaciehsevenneeeetacadeagter Nevendeeedacaneavterddceoneeateen 76 Navigating and selecting in Computer Setup ccccccceeeeeeeeeeesteeeeeeeeeeees 77 Restoring factory settings in Computer Setup cc ceceeeseeeeeeeeeeetteeeeeneeees 77 Updating th BIOS prresssrssisenienio iie o E E ne 78 Downloading SoftPaqs to update the BIOS ccceeeeseeeeeeeeeees 78 viii BIOS management using system diagnostics 0ccceeeeeeeeeeeeeees 78 Using 10 setup to update the BIOS 0 0 eecceccccccsceeesteeeesetteeeseaes 79 Determining the BIOS version cecccceeseeeeeeeeeeeteeeesetteeeeenensnees 79 Downloading a BIOS update iss iconiasnviriasrebsavnnieanniemesnieetannienansers 80 BIOS Setup Menu z a shoebesseter sehen getws bedesteesthad mitiahloenteeniaveres trees ahaa eels 80 Main MENU topeniiacananspnetandoheutieebaeiahntaymuamnonenmiaaunauiae 81 Security MENU iu5 5 504 serehcerastenladekanvas E E A EE E E 81 Diagnostics MENU eerstes reei a i a aE E E 81 Using Advanced System Diagnostics icish isdonnisnaissniuabedantonsacsaaeabedabaoniiehiivanixasenedaneannd 81 Windows 8 Computer Setup BIOS and Advanced System Diagnostics ccseseeeessteeeeteeeeees 83 Using Computer SetuP serii cveavcehseete thceekeided ante srte atone E ease leante ER 83 St ring
84. ngs 77 84 SUSE Linux 90 Windows 7 76 Windows 8 83 SIM slot identifying 16 SIM removal 44 SLED remove everything and reinstall option 112 slots security cable 14 SIM 16 speaker assembly removal 62 spare part number 21 27 62 speakers identifying 11 specifications computer 94 display 95 hard drive 96 static shielding materials 34 SUSE Linux Computer Setup 90 system board removal 71 spare part numbers 71 System Diagnostics 88 system repair disc 98 system restore points 98 20 29 T thermal material replacement 75 tools required 30 top cover removal 50 spare part number 20 27 50 TouchPad buttons 9 TouchPad zone identifying 9 transporting guidelines 33 U USB legacy support 76 83 90 USB ports identifying 14 15 v vents identifying 14 16 WwW webcam 7 8 identifying 7 product description 2 webcam light identifying 6 8 webcam module removal 67 spare part number 22 27 webcam identifying 8 Windows Refresh 106 reinstall 107 remove everything and reinstall option 107 reset 107 Windows 7 Computer Setup 76 operating system DVD 102 Windows 8 Computer Setup 83 operating system DVD 106 Windows applications key identifying 13 Windows Backup and Restore 98 Windows button identifying 12 wireless antennas disconnecting 46 48 wireless antennas identifying 6 wireless light 10 wireless product description 2 WLAN antennas identifying 6 8 WLAN Bluetooth combo card
85. nnector 1 by lifting the latch Chapter 5 Removal and replacement procedures for Customer Self Repair parts 8 Disconnect the keyboard cable by pulling the ribbon cable 2 out of the ZIF connector and then lift the keyboard 3 up and out of the computer 9 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 39 40 Hard drive fey NOTE All hard drive spare part kits include a hard drive bracket and screws Description Spare part number 500 GB 5400 rpm hard drive 683802 001 500 GB 7200 rpm hard drive 703267 001 128 GB solid state drive 737584 001 120 GB solid state drive M 2 731998 001 Hard Drive Hardware Kit includes hard drive bracket and screws 727763 001 Before disassembling the computer follow these steps 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the keyboard see Keyboard on page 37 Remove the hard drive 1 Position the upright Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Loosen and remove the 4 Ph
86. oard removal 60 replacing 60 spare part number 20 27 60 power button identifying 11 power connector cable removal 70 spare part number 70 power connector cable illustrated 23 power connector identifying 15 power cord set requirements 118 spare part numbers 25 26 power lights 10 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 mini 2 operating system 3 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R recovery 106 109 recovery partition 101 105 recycle computer 107 refresh 106 removal replacement procedures 35 50 remove everything and reinstall Windows 107 reset computer 107 112 steps 107 112 restoring the hard drive 101 105 RJ 45 network jack identifying 15 RJ 45 network lights identifying 15 RJ 45 network cable illustrated 23 RTC battery removal 55 spare part number 20 26 55 S Screw Kit spare part number 25 28 security cable slot identifying 14 security product description 3 service considerations 30 service door 16 removal 43 spare part number 21 27 43 service tag 17 serviceability product description 4 setup utility navigating and selecting 77 83 restoring factory setti
87. ols perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools Z CAUTION Using fl1 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 2 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and 3 programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 106 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Performing a system recovery 105 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instr
88. om of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Performing a system recovery 101 Using a Windows 7 operating system DVD purchased separately 102 To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD fey NOTE This process takes several minutes 1 2 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After th
89. on screen instructions Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key To use the f11 key Press 11 while the computer boots apie Press and hold f1 1 as you press the power button The following options are available e Cancel Reboot Reboots the system No recovery or restore activity is performed e _Recover Repair System This option repairs a system that is not working properly and preserves user data e Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions 112 Chapter 11 Backup and Recovery in SLED 12 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instruction
90. onds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests may be available in System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensi
91. part kits include cable bracket grommet and screw Description Spare part number Fingerprint reader board includes cable bracket grommet and screw 727764 001 Before removing the fingerprint reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the fingerprint reader board 1 2 3 Position the top cover upside down Disconnect the fingerprint reader board cable from the audio board 1 Remove the Phillips PM2 0x3 0 screw 2 that secures the fingerprint reader board bracket to the top cover Pull the bracket toward bottom edge of the top cover to pull it out from slot 3 and remove it from the top cover 4 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the reader board and cable assembly from the top cover 5 Reverse this procedure to install the fingerprint reader board Com
92. parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice Z WARNING To reduce the possibility of heatrelated injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 Braduct description sessisiscsiicciessnssiomuiincnnuumminmuimuina nen miaimcmnimaiaimrs 1 2 External component identification ccccccsscscsscsccscccescccssccccsccccesccesscecesccccecesesceeeesees 6 Display Windows models sca catioynshietosbuiiasthereutetbes sdenivtnniiietin edesiobebbin
93. pdated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags 84 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optiona
94. placeable Spare part CSR number flag 434594001 A Description Mouse USB optical travel 490371001 A Power cord for use in North America 490371 011 A Power for cord use in Australia 490371 021 A Power for cord use in Europe the Middle East and Africa 490371031 A Power cord for use in the United Kingdom 490371061 A Power cord for use in Italy 490371081 A Power cord for use in Denmark 490371 111 A Power for cord use in Switzerland 490371 201 A Power cord for use in Thailand 490371 291 A Power for cord use in Japan 490371 AA1 A Power for cord use in the People s Republic of China 490371 AB1 A Power for cord use in Taiwan 490371 AD1 A Power for cord use in South Korea 490371 AR1 A Power for cord use in South Africa 490371 BB1 A Power cord for use in Israel 490371 D01 A Power cord for use in Argentina 490371 D61 A Power cord for use in India 674318 001 A Mouse HP USB laser 675794001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 679921 001 A HP Essential Top Load Case 683802001 A 500 GB 5400 rpm hard drive 7 mm 684248 001 N RTC battery 690019 001 A Atheros AR9565 802 1 1bgn 1x1 WiFi BT4 0 combo Adapter 691739 001 A 2 GB memory module PC3L 12800 1600 MHz DDR3 Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 691740001 A 4 GB memory module PC3L 12800 1600
95. ponent replacement procedures 57 Audio board Description Spare part number Audio board 727759 001 Before removing the audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the audio board 1 Position the top cover upside down Disconnect the fingerprint reader board cable 1 from the audio board Remove the two Phillips PM2 0x3 0 screws 2 that secure the audio board to the top cover App Rotate the board upward 3 and then pull the board into the top cover to remove it 4 Reverse this procedure to install the audio board 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Function board Description Spare part number Function board 727768 001 Before removing the function board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hiberna
96. r system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs Creating recovery media with HP Recovery Disc Creator 99 e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using E NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore
97. r an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools fey NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information 98 Chapter 9 Backup and recovery in Windows 7 Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery D
98. r information using Automatic Repair follow these steps 104 Chapter 10 Backup and recovery in Windows 8 A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer sora From the Start screen type c and then select Computer fay NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 106 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart Select Troubleshoot then select Advanced Options and then select Automatic Repair Follow the on screen instructions E NOTE For additional information on recovering information using the Windows to
99. rate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions 118 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 13 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO l France UTE
100. removal 48 spare partnumber 21 48 workstation guidelines 33 WWAN antennas identifying 6 WWAN module removal 46 spare part number 21 27 46 Index 129
101. rvice considerations 31 D diskette drive precautions 31 display assembly removal 64 spare part numbers 64 display bezel removal 66 spare part number 22 29 display component recycling 121 display components spare part numbers 22 display hinge removal 68 spare part number 22 28 29 display panel product description 1 spare part number 27 29 display rear cover spare part number 22 29 display specifications 95 drives preventing damage 31 E electrostatic discharge 32 embedded numeric keypad identifying 13 esc key identifying 12 Ethernet product description 2 external media cards product description 3 external monitor port 14 F f11 recovery fan sink spare part number 74 fingerprint reader board removal 56 spare part number 20 27 56 fingerprint reader identifying 12 101 105 Index 127 fn key identifying 12 function board removal 59 spare partnumber 20 28 59 function keys identifying 12 G graphics product description 1 grounding equipment and methods 34 H hard drive precautions 31 product description 2 removal 40 spare part numbers 40 specifications 96 Hard Drive Hardware Kit spare part number 24 27 40 hard drive light 13 hard drive recovery 101 105 HDMI port identifying 14 headphone audio out jack 15 heat sink removal 74 spare partnumber 21 hinge removal 68 spare partnumber 28 20 24 l integrated webcam light identifying
102. s A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS
103. s for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when pro
104. s memory write protected store retain this customer data when memory data power is removed Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Firmware Engine Code factory Code is updated via HW protection to block present only in Settings Intel secure firmware update all direct read write models ending in Provisioning utility Unique Provisioning access to this area An a p or w or Data and iAMT Data can be entered at the Intel utility is required for with Intel third party factory or by an updating the firmware Centrino Pro data store administrator using the Only firmware updates technology Management Engine MEBx digitally signed by Intel setup utility The third party can be applied using data store contents can this utility populated by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory A utility is required for Bluetooth Tools for writing data to this writing data to this configuration memory are not publicly memory and is made and firmware available but can be available through newer obtained from the silicon versions of the driver if vendor the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory A utility is required for EEPROM configurat
105. ser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key CAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 2 3 Turn off the computer Connect the USB Disk On Key to a USB port on the computer Turn on the computer while holding down the f9 key USB Recovery option select models only 111 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter Ey NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot 7 Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process 8 After the files are copied to the system follow the
106. t illustrated 727763 001 24 Chapter 3 Illustrated parts catalog Miscellaneous parts Description Spare part number Plastics Rubber Kit includes card reader insert display bezel screw covers and bottom screw 727762 001 covers Cases HP Essential Top Load Case 679921 001 Professional slim top load case 703888 001 HP Business Top Load Case 718550 001 Mice Mouse USB laser 674318 001 Mouse USB optical travel 434594 001 Mouse HP Comfort Grip wireless 691922 001 AC adapters 65 W AC adapter for use in India and the People s Republic of China 693710 001 45 W AC adapter 696694 001 Power cords For use in Argentina 490371 D01 For use in Australia 490371 011 For use in the People s Republic of China 490371 AA1 For use in Denmark 49037 1 081 For use in Europe the Middle East and Africa 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Screw Kit 727767 001 Miscellaneous parts 25 Sequential part number listing 26 CSR flag designations A Mandatory B Optional C Service technician recommended N Non user re
107. t insertion Figure 5 1 Removing the WWAN module NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 47 WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality A CAUTION The WLAN module and the WWAN module are not interchangeable Description Spare part number Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter 709848 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Broadcom BCM943228HMB 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 731550 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 1 1bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Before removing the WLAN module follow these steps 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see
108. t install both devices at the same time Description Spare part number HP It4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895001 Before removing the WWAN module follow these steps la 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service door see Service door on page 43 Remove the WWAN module 1 2 3 Position the computer upside down Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module fey NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal Remove the two Phillips PM2 5x3 0 screws 2 that secure the WWAN module to the computer The edge of the module opposite the slot rises away from the computer 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove the WWAN module 3 by pulling the module away from the slot at an angle oy NOTE WWAN modules are designed with a notch to prevent incorrec
109. tart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostics test while it is running press esc Windows 8 Computer Setup BIOS and Advanced System Diagnostics 89 SLED Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate a
110. te The hard drive is being accessed CO e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital SD Front 13 Left a oa o o KE Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 iol External monitor port Connects an external VGA monitor or projector 4 worm HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 14 Chapter 2 External component identification Right joo 0 00O Component 1 O Audio out headphone jack Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones
111. technical support for details Chapter 8 Specifications Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager fy NOTE Windows 7 includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start gt Computer gt System properties 2 In the left pane click Device Manager Specification information in Device Manager 97 9 Backup and recovery in Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only o
112. tely e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions fey NOTE If you need to stop a diagnostics test while it is running press esc 82 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with
113. tem stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory fay NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app Chapter 10 Backup and recovery in Windows 8 To start Refresh 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before yo
114. the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions u BP Oo WN To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS U
115. the two service door screws 1 3 Slide the service door towards the front of the computer 2 and lift 3 to remove the service Reverse the removal procedures to install the service door Component replacement procedures 43 SIM 44 oy NOTE This section applies only to computer models with WWAN capability fey NOTE The SIM is provided by the end user as a security measure for the WWAN module The SIM should be removed placed into a static dissipative container and then replaced when the computer is reassembled Before removing the SIM follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 35 Remove the service door see Service door on page 43 Remove the SIM A Push the SIM slightly into the slot to disengage it 1 and then pull it out of the slot 2 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Memory modules Description Spare part number 2 GB memory module PC3L 12800 1600 MHz DDR3 691739 001 4 GB memory module PC3L 12800 1600 MHz DDR3 691740 001 8 GB memory
116. tion turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 35 5 Remove the following components a Service door see Service door on page 43 b Keyboard see Keyboard on page 37 c Top cover see Top cover on page 50 Remove the function board assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure the board to the top cover 3 Lift the function board straight up and off the top cover 2 a 4 m Reverse this procedure to install the function board Component replacement procedures 59 Power button board 60 Description Spare part number Power button board includes cable 727760 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on
117. ton Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or the b key 3 in Windows button Returns you to the Start screen from an open app or the a Windows desktop NOTE Pressing the Windows button again will return you Windo to the previous screen ws only 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 12 Chapter 2 External component identification Component Description 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 E Windows applications key Windows 8 Displays options for a selected object SLED Displays a shortcut menu for items beneath the cursor 7 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Front a Component Description 1 Hard drive light e Blinking whi
118. ts The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully E NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 o Battery 121 122 oy NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Chapter 14 Recycling 4 Disconnect all display panel cables 1 from the display
119. u give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 4 5 Press f11 while the computer boots Sere Press and hold f11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen Le From the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Performing a system recovery 107 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the
120. uctions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD fey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery 106 When your computer is not working properly and you need to regain sys
121. um oy NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive Chapter 12 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What isthe How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain this customer data when memory data power is removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not write RTC battery date and time or changing the Microsoft protected HP backed up and limited Windows date amp time recommends password CMOS keyboard protecting the F10 Setup configuration controller data utility memory CMOS Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the NIC A utility is required to EEPROM not customer configuration vendor that can be run from write data to this accessible and NIC DOS memory and is available firmware from NIC vendor Writing data to th
122. ve tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Startup test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen 88 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the System Diagnostics window To start System Diagnostics 1 Turn on or res
123. version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power fro
124. vice door on page 43 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 37 d Top cover see Top cover on page 50 e System board see System board on page 71 Remove the heat sink 1 Position the system board upside down with the front toward you 2 In the order indicated loosen the 4 captive Phillips screws 1 4 that secure the heat sink to the system board 3 Disconnect the fan cable 5 from the system board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Lift the heat sink off the system board 6 wet 2 L S S NOTE Thoroughly clean thermal material from the surface of the system board 1 and heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material ja Gal ot Reverse this procedure to install the heat sink fy NOTE To properly ventilate the computer allow at least a 7 6 cm 3 in clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation
125. y an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 17 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 47 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover E NOTE All top cover spare part kits include a touchpad Description Spare part number Top cover for use in models with a fingerprint reader includes touchpad 727753 001 Top cover for use in models without a fingerprint reader includes touchpad 727754 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC
126. your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 17 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 16 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part number A cell 44 WHr 3 0 Ah Li ion battery 708459 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Component replacement procedures 35 Remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latches 1 at the same time to release the battery 3 Remove the battery 2 from the computer Install the battery by inserting it into the battery bay until you hear a click 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Keyboard fay NOTE For a d
127. your information a sossdsaupevaearvaserieniesanetectnsscinaiasaadarehestweciedianasieinaacsmtemtceenneny 99 Performing a system recovery 2514 sci eninceenineeenineresi easnoe Hapa wenepranaemmne ean manauen 100 Using the Windows recovery tools jcacossissicuvierdaveneninievicta nete bei teeniaebisnbe ueiovlesaiinwnteleelies 100 Using FIT recovery OOS ei cies satasacicepesinavastacav onus vectacerenmnansernteri Ena RENEE ENEE iaa 101 Using a Windows 7 operating system DVD purchased separately c0cceeeeeeees 102 10 Backup and recovery in Windows 8 sssseosessssesscosecsscossoossesscoseossesssosssesseoseosseossosees 103 Backing up your information ic34 ccsasceuncatesnmnguseinged nana decend tend daleionneaiaqesdineuiangumataanetumsehumaceementeannass 103 Performing a system recovery ts iaitecassaisciesenuonsiehiasorertaneaneddajiibnntedbaboaiwnniiicanduasgineantent nabmcheeameaiies 104 Using the Windows recovery tools cccscccceesseeeeesenneeeecseeeeeseeeeeecseseeeentneeeeenaes 104 Using PU recovery tools nie onsasrocecancaesidcnoedsaunsbacacedtonacss dadesatonatsacanbesesnrGiaiais seamen 105 Using Windows 8 operating system media purchased separately ccceceeeeeees 106 Using Windows Refresh for quick and easy recovery cccceeeceeeeeeeeeeeeeeeeeeteeeeteeeeees 106 Remove everything and reinstall Windows ccccccccceseeeceeeeeeeeeeeeeesseeeseenseeeeenaes 107 Using HP Software Set p soirer

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