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HP ENVY 17-2290nr

1. Keyboard in natural silver finish For use in the Netherlands 665917 B31 For use in Belgium 665917 A41 For use in Portugal 665917 131 For use in Brazil 665917 201 For use in Russia 665917 251 For use in Canada 665917 121 For use in Saudi Arabia 665917 171 For use in Denmark Finland 665917 DH1 For use in Spain 665917 071 Norway For use in France 665917 051 For use in Switzerland 665917 BG1 For use in Germany 665917 041 For use in Turkey 665917 141 For use in Italy 665917 061 For use in the United Kingdom and 665917 031 Singapore For use in Latin America 665917 161 For use in the United States 665917 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 Remove the keyboard 1 Turn the top cover upside down with the front toward you 2 Remove the five Phillips PM2 5x3 6 screws 1 that secure the keyboard bracket to t
2. Backlight LED Character display 80 x 25 Total power consumption 6 0 W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical ENWW Hard drive specifications ENWW Dimensions Height Length Width Weight Interface type Transfer rate Synchronous maximum Security Seek times typical read including setting Single track Average read write Maximum Logical blocks 1 953 525 168 1 465 149 168 Disk rotational speed 500 GB 320 GB 9 5 mm 9 5 mm 100 4 mm 100 4 mm 69 9 mm 69 9 mm 110g 110g SATA SATA 1 1 GB sec 1 1 GB sec ATA security ATA security 1 5 ms 1 5 ms 11 13 ms 11 13 ms 22 ms 22 ms 976 773 168 628 142 448 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 91 92 Chapter 6 Specifications ENWW 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics e Creating a set o
3. 1 Slide the release latch 1 and then remove the battery hard drive cover 2 The battery hard drive cover is included in the Accessory Cover Kit spare part number 665924 001 2 Remove the six Phillips PM2 0x3 7 screws 1 that secure the service access cover to the computer 3 Release the service access cover 2 by sliding it toward the back of the computer ENWW Component replacement procedures 39 4 Remove the service access cover 3 The service access cover is included in the Accessory Cover Kit spare part number 665924 001 t r 5 Release the shielding 1 that covers the battery cable and connector The shielding is attached to the base enclosure with double sided adhesive 6 Disconnect the battery cable 2 from the system board 7 Remove the screw covers 3 that protect the battery retention screws 8 Remove the two Torx T8M2 5x3 8 screws 4 that secure the battery to the computer AO Chapter 4 Removal and replacement procedures ENWW 9 Remove battery 5 Reverse this procedure to install the battery Subwoofer Description Spare part number Subwoofer includes cable and rubber isolators 665928 001 Before removing the subwoofer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Discon
4. 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 b key Enables or disables Beats Audio when pressed in combination with the fn key 6 Windows applications key Displays a shortcut menu for items beneath the pointer 7 Integrated numeric keypad Can be used like an external numeric keypad 8 num lock key Alternates between navigational and numeric functions of the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 10 Chapter 2 External component identification ENWW Lights Item Component Description 1 Imagepad light e Amber The Imagepad is off e Off The Imagepad is on 2 Caps lock light e White Caps lock is on e Off Caps lock is off 3 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 4 Wireless light e White An integrated wireless device such as a wireless local area network WLAN device is enabled e Amber All wireless devices are disabled 5 Mute light e Amber Speaker sound is off e Off Speaker sound is on ENWW lights 11 Imagepad a e luted baad aS o gt o o _ e Item Component Description 1 Imagepad light e Amber The Imagepad is off e Off The Imagepad is on 2 Imagepad on of
5. 128 bit package Category Description Support for BD playback with switchable graphics HD decode Eyefinity and DX11 on computer models equipped with a 3D display assembly Support for BD playback with PX5 muxless switchable graphics HD decode and DX11 on computer models equipped with a 2D display assembly Panel e 17 3 in 3D full high definition FHD light emitting diode LED AntiGlare 1920x1080 WVA display typical brightness 400 nits at 72 color gamut e 17 3 in FHD LED AntiGlare 1920x1080 WVA display typical brightness 300 nits at 72 color gamut e 17 3 in high definition HD LED AntiGlare 1600x900 WVA display typical brightness 200 nits at 60 color gamut All display assemblies include 2 wireless local area network WLAN antenna cables Emitter controller chip for display blanking and shutter glass modulation 3D display with 4 lane eDP interface Cyberlink 3D Player in PowerDVD Shutter glasses with integrated IR receiver available with computer and as an option Dot free Supports 16 9 wide aspect ratio Supports flush glass panel cover support Lighted logo on display enclosure Memory 2 customer accessible upgradable memory module slots DDR3 1333 MHz and DDR3 1600 MHz dual channel support Supports up to 16384 GB of system RAM 1333 MHz supports up to 8192 GB of system RAM 1600 MHz Supports the following configurations e 16384 MB total syst
6. Fan heat sink assembly on page 74 e Processor see Processor on page 77 Remove the system board 1 Disconnect the following cables from the system board 1 Display panel cable and display function cable 2 Power button board cable 3 Audio USB board ZIF cable and audio USB board cable 4 TouchPad LED board cable 5 Card Reader board cable 2 Release the power connector 1 from the clip built into the base enclosure ENWW Component replacement procedures 71 3 Remove the two Phillips PM2 5x4 5 screws 2 that secure the system board to the base enclosure 4 Lift the front edge of the system board 1 until it rests at an angle 5 Remove the system board 2 by sliding it up and to the forward at an angle Reverse this procedure to install the system board 72 Chapter 4 Removal and replacement procedures ENWW Power connector cable Description Spare part number Power connector cable 665907 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove
7. GB solid state drive e 750 GB 7200 rpm 9 5 mm hard drive x 2 300 GB solid state drive e 750 GB 7200 rpm 9 5 mm hard drive x 2 160 GB solid state drive e 500 GB 7200 rpm 9 5 mm hard drive x 2 300 GB solid state drive e 500 GB 7200 rpm 9 5 mm hard drive x 2 160 GB solid state drive Supports the following single hard drive solid state drive combination configurations e 1 TB 5400 rpm 12 7 mm hard drive x 1 300 GB solid state drive e 750 GB 7200 rpm 9 5 mm hard drive x 1 300 GB solid state drive e 500 GB 7200 rpm 9 5 mm hard drive x 1 300 GB solid state drive e 320 GB 7200 rpm 9 5 mm hard drive x 1 300 GB solid state drive Optical drive Fixed Eject button on keyboard SATA 12 7 mm slot load does not support 8 cm media Supports the following optical drives e Blu ray ROM DVDRW Super Multi Double Layer FX Drive e DVD RW and CD RW Super Multi Double Layer FX Combo Drive ENWW 4 Category Audio and video Description 2 omnidirectional digital dual array microphones with appropriate beam forming echo cancellation noise suppression software HD Audio IDT92HD91B1 Supports Microsoft Premium requirements High performance Envy branded speakers mounted in bass reflex enclosures Subwoofer Support wireless audio via SMSC Separate discrete amplifiers for headphone and speaker Beats signature audio profile applied to both headphones and externa
8. To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 84 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW Restoring factory settings in Setup Utility Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions Pe pP To save your changes and exit press f10 and then foll
9. available in the Hard Drive Hardware Kit spare part number 665909 001 Reverse this procedure to reassemble and install the hard drive ENWW Component replacement procedures 53 Wireless audio module Description Spare part number Wireless audio module 668115 001 Before removing the wireless audio module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 5 Remove the hard drive see Hard drive on page 51 Remove the wireless audio module 1 Disconnect the wireless audio module antenna cables from the terminals on the wireless audio module Ef NOTE The 7 Main purple wireless audio module antenna cable is connected to the wireless audio module 1 terminal The 8 Aux yellow wireless audio module antenna cable is connected to the wireless audio module 2 terminal 54 Chapter 4 Removal and replacement procedures ENWW 2 Remove the Phillips PM2 0x2 8 screw that secures the wireless audio module to the system board The wireless audio module tilts up z NOTE Ifth
10. cable 2 from the system board 3 Remove the three Phillips PM2 5x4 5 screws 3 that secure the Card Reader board to the base enclosure Chapter 4 Removal and replacement procedures ENWW 4 Remove the Card Reader board 4 Reverse this procedure to install the Card Reader board and cables Front speakers ENWW Description Spare part number Front speakers include left and right front speakers cables and rubber isolators 665926 001 Before removing the front speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 and then remove the following components Subwoofer see Subwoofer on page 41 Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 d Audio USB board see Audio USB board on page 61 e Card Reader board see Card Reader board on page 64 Component replacement procedures 65 Remove the Card Reader board 1 Remove the two Phillips PM2 5x6 4 shoulder screws 1 that secure the front speakers to the base enclosure 2 Remove the front speakers 2 f NOTE When
11. contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 34 Chapter 4 Removal and replacement procedures ENWW Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Z CAUTION A product can be degraded by as little as 700 V ENWW Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 0
12. fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identity the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or
13. press esc ENWW Using System Diagnostics 87 88 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW 6 Specifications Computer specifications Metric U S Dimensions Width 41 60 cm 16 38 in Depth 27 10 cm 10 67 in Height 3 26 cm 1 28 in Weight 3 40 kg 7 5 b Input power Operating voltage and current 19 5 V dc 6 5 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures ENWW Computer specifications 89 17 3 in LED WVA AntiGlare display specifications 90 Metric U S Dimensions Height 24 83 cm 9 78 in Width 38 77 cm 15 26 in Diagonal 43 96 cm 17 31 in Number of colors 17 3 in LED AntiGlare 3D FHD and 17 3 in LED AntiGlare FHD Up to 16 8 million 72 color gamut 17 3 in LED AntiGlare HD 60 color gamut Contrast ratio 200 1 typical Brightness 17 3 in LED AntiGlare 3D FHD 400 nits typical 17 3 in LED AntiGlare FHD 300 nits typical 17 3 in LED AntiGlare HD 200 nits typical
14. removing the front speakers make note of the location of the two isolators 3 that are installed in the screw holes Reverse this procedure to install the front speakers 66 Chapter 4 Removal and replacement procedures ENWW TouchPad LED board Description Spare part number TouchPad LED board includes cable 665922 001 Before removing the TouchPad LED board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 Remove the TouchPad LED board 1 Disconnect the TouchPad LED board cable 1 from the system board 2 Detach the TouchPad LED board 2 from the base enclosure The TouchPad LED board is attached to the base enclosure with double sided adhesive y gt 4 Reverse this procedure to install the TouchPad LED board ENWW Component replacement procedures 67 Power button board Description Spare part number Power button board incl
15. required 33 top cover removal 56 spare part numbers 31 56 top speaker removal 69 20 29 spare partnumber 21 29 69 tote bag spare partnumber 26 30 TouchPad LED board removal 67 spare partnumber 21 29 67 transporting guidelines 36 U USB port 13 14 v vents 16 video product description 4 volume dial 14 WwW warranty period 39 webcam 8 webcam light 8 Windows applications key 10 Windows logo key 10 wireless antenna locations 7 wireless audio module removal 54 spare part number 22 30 54 wireless light 11 wireless product description 4 WLAN module removal 48 spare part numbers 22 27 30 48 workstation guidelines 36 Index 109 110 Index ENWW
16. set requirements 101 spare part numbers 26 27 power light 11 14 power requirements product description 5 processor product description 1 ENWW removal 77 spare part numbers 21 27 29 30 77 product description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 38 protective cover spare part number 26 27 R release latch 16 removal replacement preliminaries 33 procedures 38 right side components 14 RI 45 jack 14 RTC battery removal 46 spare part number 22 27 46 S Screw Kit spare part number 26 29 security cable slot 13 security product description 5 serial number 38 service access cover illustrated 24 location 16 ENWW removal 40 spare part number 40 service considerations cables 33 connectors 33 plastic parts 33 service tag 18 38 serviceability product description solid state drive spare part numbers 22 26 29 30 speaker components 9 speakers location 9 12 specifications computer 89 display 90 hard drive 91 subwoofer location 16 removal 41 spare partnumber 22 29 41 system board removal 70 spare part numbers 30 31 70 21 29 T Thermal Material Kit spare part number 21 27 70 74 77 tools
17. up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2640M 2 80 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 4 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset Intel 7 series express chipset HM76 platform controller hub PCH Intel 6 series express chipset HM65 PCH Graphics Intel graphics Intel HD Graphics ATi Discrete PCI Express X8 graphics AMD Radeon HD 7850M with 1024 MB of dedicated video memory 64 MBx32 GDDR5 x 4 PCs 5GBPS 128 bit package ATi Discrete PCI Express X8 graphics AMD Radeon HD 6770M with 1024 MB of dedicated video memory 64 MBx32 GDDR5 x 4 PCs 5GBPS
18. up to 3 60 GHz 8 0 MB L3 cache 666175 001 1600 MHz FSB 45 W Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 666174 001 1600 MHz FSB 45 W Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 665116 001 1600 MHz FSB 45 W Intel Quad Core i7 2640M 2 80 GHz processor SC turbo up to 3 10 GHz 4 0 MB L3 cache 666173 001 1333 MHz FSB 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB 680645 001 L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1333 676359 001 MHz FSB 35 W Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB L3 cache 1333 653341 001 MHz FSB 35 W Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top cover see Top cover on page 56 ENWW Comp
19. 00 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap co
20. 89223 001 256 GB solid state drive does not include bracket cable or screws 689993 001 Fan heat sink assembly for use on computer models equipped with USB 3 0 capability includes replacement thermal material 689994 001 Keyboard bracket for use on computer models equipped with USB 3 0 capability 689995 001 Card Reader board for use on computer models equipped with USB 3 0 capability includes cable 689997 001 Audio USB board for use on computer models equipped with USB 3 0 capability includes 2 cables 689998 001 System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer models equipped with a 2D display assembly includes 1 GB of discrete graphics subsystem memory and replacement thermal material 30 Chapter 3 Illustrated parts catalog ENWW ENWW Spare part number 689999 001 Description System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer models equipped with a 3D display assembly includes 1 GB of discrete graphics subsystem memory and replacement thermal material 690000 001 Top cover for use on computer models equipped with USB 3 0 capability includes TouchPad button board and cable and TouchPad and cable Sequential part number listing 31 32 Chapter 3 Illustrated parts catalog ENWW 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the follow
21. 8993 001 includes Bluetooth module and cable Before removing the display assembly follow these steps 1 g o NO UU A 9 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the subwoofer see Subwoofer on page 41 Disconnect the antenna cables from the WLAN module see WLAN module on page 48 Remove the hard drive see Hard drive on page 51 Disconnect the antenna cables from the wireless audio module see Wireless audio module on page 54 Remove the top cover see Top cover on page 56 Remove the display assembly Close the computer Turn the computer upside down with the front toward you Release the wireless audio module antenna cables 1 from the clips and routing channel built into the base enclosure Component replacement procedures 79 4 Release the WLAN module antenna cables 2 from the clips and routing channel built into the base enclosure 5 Turn the computer display side up with the front toward you 6 Open the computer as far as it will open 7 Release the WLAN module antenna cables from the ope
22. GY HP ENVY 17 Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition May 2012 First Edition November 2011 Document Part Number 658373 002 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not ENWW place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limi
23. If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 48 Chapter 4 Removal and replacement procedures ENWW Remove the WLAN module 1 Disconnect the WLAN antenna cables from the terminals on the WLAN module y NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 gray WLAN antenna cable is connected to the WLAN module 2 Aux terminal If a third antenna cable is present it is connected to the WLAN module middle terminal 2 Remove the Phillips PM2 0x2 8 screw that secures the WLAN module to the system board The WLAN module tilts up ENWW Component replacement procedures 49 3 Remove the WLAN module by pulling the module away from the slot at an angle NOTE Ifa WLAN antenna cable is not connected to a terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ENWW Hard drive Ey NOTE The hard drive spare part kit does not i
24. anedenaeteatatern amie 48 Hard ArNe seset inn a O tah vd eels cde nhac loin tedden OE E E S 51 MAGESE eH T CE 54 MOB COVEN a ee E E E R E E E E EE 56 Keyboard kosirneniiesiie niaii ri E TEE Na nadia EE 59 AUdio USB BOG seanns aramea arena ania a a Seances tithe ENEAN EERS 61 Card Reader board ssiasasconcamsnncmnenaseedeehioaiiunisoetstenntenanteinsdetaeordansdaaatbaimanartemonaainns 64 Front speakers nsii ianoaiiaea a EEEE E een 65 TouchPad WED board sygna niis iat a iri TE a ia Ee 67 Power button board ciucassconssroracsanbveter seaavokvesoraraghatsnperaage amare mansaaumuanadanseeunnnaanes 68 Top SSE sac essed sin vuiligcee Sin an pans Se sa GN vrs Acca aiie a e E cb i eE 69 SV SST eolo 11o MTE E E A aera 70 Power connector cable sic 0sdansdonssverdeanstentemancarseiaseeaivanceaedecinvandamsbeidemacbdaeabinrananys 73 Fan hear sink assembly se sussissiissi inper a E E E E E 74 aterea frigate E E E EA E A A E EE 77 Display assembly rsrerisorricncrrinississiisesiis nissai Aa KEE E EE TENERA Eii aS ET 79 5 Setup Utility BIOS and System Diagnostics sseeesseosesossosssossessecsssosseossosseosecsssesecossesse 83 Using Setup Wili sarrerea e aa AEE a a AEA E EN 83 Starting Setup Utility esisiini oiii tance ius naareeheneei ae eiaeeela ai ER 83 Changing the language of Setup Utility 0 0 0 0 cccceccceeecceeeeneeceeneeeceeeeeeeseeeeeneeeeensaeees 83 Navigating and selecting in Setup Utility sucssecsivcsrsannntsnsnnachibonetw
25. aphics subsystem for use only on 665934 001 computer models equipped with a 3D display assembly Equipped with the Intel HM65 chipset and 6770M graphics subsystem for use only on 665933 001 computer models equipped with a 2D display assembly Thermal Material Kit includes replacement thermal paste and thermal pads 634366 001 12 Power connector cable 665907 001 13 Intel Core processor includes replacement thermal material Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 681284 001 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 681283 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 680647 001 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 680646 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 666175 001 MB L3 cache 1600 MHz FSB 45 W Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB 666174 001 L3 cache 1600 MHz FSB 45 W Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB 665116 001 L3 cache 1600 MHz FSB 45 W Computer major components 21 22 Item Component Spare part number Intel Quad Core i7 2640M 2 80 GHz pro
26. appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM Australia SAA Austria OVE Belgium CEBEC l Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 ENWW Requirements for all countries 101 102 Country region Accredited agency Applicable note number Denmark DEMKO Finland FIMKO France UTE 1 Germany VDE India ISI Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 8 Power cord set requirements ENWW Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each e
27. boot order pir inecciecnsantinasnsdacwantenneenad seas dhgadaaancmatantewneicexaqrants 96 Backing up and recovering your information scorn sraceoiuavoiudeacpoiepiais diag nivdei waemnarn er ennatoonanae 97 Using Windows Backup and Restore s0ccssseseenseteceesessesanteccesecseessteccssecsensevensenes 98 Using Windows system restore points cccccscccecsescceeeeeneceeeeseececseneeecsenseeeeeseeeeseaes 98 When to create restore Points i cdiniwoharcpsineinssqrvniauntanoiawe soared ieianeplanseiaunes 98 Create a system restore point ceeeeeeeceececeeeeeecneeeeeeeeeeeeeeeeceeeeeeeeeeaaeeaaaeees 99 Restore to a previous date and time ccceesecceesseececeseeceesseeeeeeeeeeeeeeeeees 99 8 Power cord sel PE Sree sccdicscaccscsccaicescicesaredsesaiswsctscsatscasinsinteoss evan sivsdsenseiamasescics 101 Requirements for all countries isicncinsastevesaincdatedzcesnvesansaseanietesavetanssvedaveneasauetacaumeedanntavaxanienes 101 Requirements for specific countries and regions ccccsccccecseeseeeeeeeneeceenseeeeceenseeeeenseeeeeseaaeees 101 GF RGEC VCAG E E E EEO 105 idek poamoagii an E 107 ENWW Vii viii ENWW 1 ENWW Product description Category Product Name Description HP ENVY 17 Processors Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo
28. cessor SC turbo up to 3 10 GHz 4 0 MB 666173 001 L3 cache 1333 MHz FSB 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz 680645 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 676359 001 cache 1333 MHz FSB 35 W Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB 653341 001 L3 cache 1333 MHz FSB 35 W 14 Fan heat sink assembly includes replacement thermal material For use only on computer models with USB 3 0 capability 689993 001 For use only on computer models with USB 2 0 capability 665908 001 15 Base enclosure includes 5 rubber feet 665903 001 16 Battery 9 cell 91 Wh 4 1 Ah Li ion 657503 001 17 Subwoofer includes cable and rubber isolators 665928 001 18 Optical drive includes left and right mounting brackets connector board connector cable and screws Blu ray ROM DVD RW Super Multi Double Layer FX Drive 665919 001 DVD RW and CD RW Super Multi Double Layer FX Combo Drive 665918 001 19 RTC battery includes cable 651948 001 20 WLAN module Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6230 WLAN module 636672 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 21 Hard drive 2 do not include the hard drive bracket connector cables or screws These components are included in the Hard Drive Hardware Kit spare part number 665909 001 1 TB 5400
29. d ZIF cable a Disconnect the audio USB board ZIF cable 1 from the ZIF connectors on the audio USB board and system board b Release the audio USB board ZIF cable through the openings 2 in the base enclosure c Remove the audio USB board ZIF cable 3 Reverse this procedure to install the audio USB board and cables ENWW Component replacement procedures 63 Card Reader board 64 Description Spare part number For use only on computer models with USB 3 0 capability 689995 001 For use only on computer models with USB 2 0 capability 665923 001 Before removing the Card Reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 Remove the Card Reader board 1 Release the Card Reader board cable 1 from the base enclosure The Card Reader board cable is attached to the base enclosure with double sided tape 2 Disconnect the Card Reader board
30. display assembly includes 1 GB of discrete graphics subsystem memory and replacement thermal material 665935 001 Top cover for use on computer models equipped with USB 2 0 capability includes TouchPad and cable 666173 001 Intel Quad Core i7 2640M 2 80 GHz processor SC turbo up to 3 10 GHz 4 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 666174 001 Intel Quad Core i7 2760QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material ENWW Sequential part number listing 29 Spare part number Description 666175 001 Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo up to 3 60 GHz 8 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material 668115 001 Wireless audio module 668993 001 17 3 in HD AG LED FG 2D display assembly in natural silver finish with Bluetooth module includes Bluetooth module and cable display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 668994 001 17 3 in FHD AG LED FG 2D display assembly in natural silver finish with Bluetooth module includes Bluetooth module and cable display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 668995 001 17 3 in FHD AG LED FG 3D display assembly in natural silver finish with Bluetooth modul
31. drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 Remove the mSATA drive 1 Remove the Phillips PM2 0x2 8 screw that secures the mSATA drive to the computer ENWW Component replacement procedures 47 2 Remove the mSATA drive by pulling it away from the slot at an angle N gt Reverse this procedure to install the mSATA drive WLAN module Description Spare part number Intel Centrino Advanced N 6235 WLAN module 670292 001 Intel Centrino Advanced N 6230 WLAN module 636672 001 Intel Centrino Ultimate N 6300 WLAN module 57251 1 001 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer
32. dvanced N 6230 WLAN module 638974 001 1 TB 5400 rpm 12 7 mm hard drive does not include hard drive bracket cables or screws 641369 001 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket cables or screws 645156 001 120 W HP Smart AC adapter PFC RC V 3 wire 651948 001 RTC battery includes cable 652972 001 2 GB memory module PC3 12800 1600 MHz 653341 001 Intel Dual Core i5 2430M 2 40 GHz processor SC turbo up to 3 00 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 655792 001 Bluetooth module 4 0 EDR where is Bluetooth module cable spared 657503 001 9 cell 91 Wh 4 1 Ah Li ion battery 665116 001 Intel Quad Core i7 2670QM 2 40 GHz processor SC turbo up to 3 50 GHz 6 0 MB L3 cache 1600 MHz FSB 45 W includes replacement thermal material 665903 001 Base enclosure includes 5 rubber feet 665906 001 17 in protective cover 665907 001 Power connector cable ENWW Sequential part number listing 27 Spare part number Description 665908 001 Fan heat sink assembly for use on computer models equipped with USB 2 0 capability includes replacement thermal material 665909 001 Hard Drive Hardware Kit includes hard drive bracket primary hard drive cable secondary hard drive cable and screws NOTE See Mass storage devices on page 25 for more Hard Drive Hardware Ki
33. e includes Bluetooth module and cable display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 670034 001 8 GB memory module PC3 12800 1600 MHz 670292 001 Intel Centrino Advanced N 6235 WLAN module 675458 001 Tote bag with zipper 676359 001 Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 3 0 MB L3 cache 1333 MHz FSB 35 W includes replacement thermal material 680645 001 Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 680646 001 Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 680647 001 Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacement thermal material 681283 001 Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 681284 001 Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W includes replacement thermal material 684506 001 750 GB 7200 rpm 9 5 mm hybrid hard drive does not include hard drive bracket connector cable or screws 685720 001 Audio USB board for use on computer models equipped with USB 2 0 capability includes 2 cables 6
34. e includes left and right mounting brackets connector board connector cable and screws 665919 001 Blu ray ROM DVD RW Super Multi Double Layer FX Drive includes left and right mounting brackets connector board connector cable and screws 665921 001 Power button board includes cable 665922 001 TouchPad LED board includes cable 665923 001 Card Reader board for use on computer models equipped with USB 2 0 capability includes cable 665924 001 Accessory Cover Kit includes the battery hard drive cover and the service access cover NOTE See Accessory Cover Kit on page 24 for more Accessory Cover Kit component information 665925 001 Screw Kit 665926 001 Front speakers include left and right front speakers cables and rubber isolators 665927 001 Top speaker includes cable 665928 001 Subwoofer includes cable and rubber isolators 665929 001 160 GB solid state drive does not include bracket cable or screws 665930 001 300 GB solid state drive does not include bracket cable or screws 665931 001 128 GB mSATA drive 665932 001 80 GB mSATA drive 665933 001 System board equipped with the Intel HM65 chipset and 6770M graphics subsystem for use only on computer models equipped with a 2D display assembly includes 1 GB of discrete graphics subsystem memory and replacement thermal material 665934 001 System board equipped with the Intel HM65 chipset and 6770M graphics subsystem for use only on computer models equipped with a 3D
35. e Battery on page 39 for battery removal procedures O Serial eeeeeee mm LTT Li Product XXXXXXXX M a n a A A A Warranty lylyOy KXXKAXX odel ltem Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 38 Chapter 4 Removal and replacement procedures ENWW Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Battery Description Spare part number 9 cell 91 Wh 4 1 Ah Li ion battery 657503 001 Before disassembling the computer follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery
36. e in Turkey 665917 141 For use in the United Kingdom and Singapore 665917 031 For use in the United States 665917 001 4 Keyboard bracket For use only on computer models with USB 3 0 capability 689994 001 Chapter 3 Illustrated parts catalog ENWW ENWW Item Component Spare part number For use only on computer models with USB 2 0 capability 665910 001 5 Power button board includes cable 665921 001 6 Top speaker includes cable 665927 001 7 Audio USB board includes cable For use only on computer models with USB 3 0 capability 689997 001 For use only on computer models with USB 2 0 capability 685720 001 8 TouchPad LED board includes cable 665922 001 9 Card Reader board includes cable For use only on computer models with USB 3 0 capability 689995 001 For use only on computer models with USB 2 0 capability 665923 001 10 Front speakers include left and right front speakers cables and rubber isolators 665926 001 11 System board includes 1 GB of discrete graphics subsystem memory and replacement thermal material Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on 689999 001 computer models equipped with a 3D display assembly Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on 689998 001 computer models equipped with a 2D display assembly Equipped with the Intel HM65 chipset and 6770M gr
37. e next time you open HP Recovery Manager you will be prompted to continue the backup creation process To create a set of recovery discs or a recovery flash drive 1 Select Start gt All Programs gt HP gt HP Recovery Manager gt HP Recovery Media Creation 2 Follow the on screen instructions Chapter 7 Backup and recovery ENWW Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state HP Recovery Manager works from recovery discs or a recovery flash drive or from a dedicated recovery partition select models only on the hard drive Ey NOTE A system restore must be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to correct computer issues Note the following when performing a system restore e You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer e Windows has its own builtin repair features such as System Restore If you have not already tried these features try them before using HP Recovery Manager e HP Recovery Manager restores only software that was installed at the factory Software not provided with this computer must be downloaded from the manufacturer s Web si
38. e wireless audio module antenna cables are not connected to the terminals on the wireless audio module protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the wireless antenna module ENWW Component replacement procedures 55 Top cover 56 y NOTE The top cover spare part kit includes the TouchPad and TouchPad cable Description Spare part number For use only on computer models with USB 3 0 capability 690000 001 For use only on computer models with USB 2 0 capability 665935 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the subwoofer see Subwoofer on page 41 6 Remove the hard drive see Hard drive on page 51 When replacing the top cover be sure that the keyboard and keyboard bracket see Keyboard on page 59 are removed from the defective top cover and installed on the replacement top cover Remove the top cover 1 Release the ZIF connector to which the integrated volume d
39. em memory 8192x2 1600 and 1333 MHz e 12288 MB total system memory 8192x1 4096x1 1600 and 1333 MHz e 8192 MB total system memory 8192x1 1600 and 1333 MHz or 4096x2 1600 and 1333 MHz e 6144 MB total system memory 4096x1 2048x1 1600 MHz e 4096 MB total system memory 4096x1 1600 and 1333 MHz or 2048x2 1600 MHz Hard drives Supports 6 35 em 2 5 in hard drives in 12 7 mm 50 in and 9 5 mm 37 in thicknesses Customer accessible Serial ATA SATA Supports Accelerometer hard drive protection Supports a 128 GB or 80 GB mSATA drive Chapter 1 Product description ENWW Category Description Supports a 6 35 em 2 5 in 300 GB or 160 GB solid state drive SSD in 7 0 mm 28 in thickness Supports the following hard drives 1 TB 5400 rpm 12 7 mm e 750 GB 7200 rpm 9 5 mm e 750 GB 7200 rpm 9 5 mm hybrid e 500 GB 7200 rpm 9 5 mm e 320 GB 7200 rpm 9 5 mm Supports the following hard drive mSATA drive combination configurations e 1 TB 5400 rpm 12 7 mm hard drive x 2 128 GB mSATA drive e 750 GB 7200 rpm 9 5 mm hard drive x 1 80 GB mSATA drive Supports the following dual hard drive solid state drive combination configurations NOTE Supports RAID O as default for all dual hard drive solid state drive combination configurations e 1 TB 5400 rpm 12 7 mm hard drive x 2 300 GB solid state drive 1 TB 5400 rpm 12 7 mm hard drive x 2 160
40. embly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits The following illustration shows the replacement thermal material locations e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it e Thermal pads are used on the system board capacitors 5 and the heat sink sections 6 that service them ENWW Component replacement procedures 75 Reverse this procedure to install the fan heat sink assembly 76 Chapter 4 Removal and replacement procedures ENWW Processor Ey NOTE The processor spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 634366 001 Description Spare part number Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 681284 001 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 681283 001 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 680647 001 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 680646 001 MB L3 cache 45 W Intel Quad Core i7 2860QM 2 50 GHz processor SC turbo
41. es or screws 1 TB 5400 rpm 12 7 mm 638974 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Hard Drive Hardware Kit includes 665909 001 2a Primary hard drive cable 2b Secondary hard drive cable 2c Hard drive bracket Hard drive screws not illustrated 3 Optical drive Blu ray ROM DVD RW Super Multi Double Layer FX Drive includes left and right 665919 001 mounting brackets connector board connector cable and screws DVD RW and CD RW Super Multi Double Layer FX Combo Drive includes left and 665918 001 right mounting brackets connector board connector cable and screws Mass storage devices 25 Item Component Spare part number 4 mSATA drive 128 GB mSATA drive 665931 001 80 GB mSATA drive 665932 001 5 Solid state drive does not include bracket cable or screws 300 GB solid state drive 665930 001 256 GB solid state drive 689223 001 160 GB solid state drive 665929 001 Miscellaneous parts 26 Component Spare part number 120 W HP Smart AC adapter PFC RC V 3 wire 645156 001 Bluetooth module 4 0 EDR where is Bluetooth module cable spared 655792 001 17 in protective cover 665906 001 3D glasses with extra nose pieces 622779 001 HDMI to VGA adapter 530607 001 Power cord 3 pin black 1 83 m For use in Brazil 49037 1 202 For use
42. f button Quickly double tap this button to turn the Imagepad off or on 3 Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse 4 Imagepad zone Moves the pointer and selects or activates items on the screen 5 Right Imagepad button The bottom right corner of the Imagepad functions like the right button on an external mouse Component Description Stereo speakers 4 Produce sound with Beats Audio speakers 12 Chapter 2 External component identification ENWW Left side rer Item Component Description 1 Optical drive Reads and writes to an optical disc CAUTION To reduce the risk of damaging the computer do not insert smaller 8 cm diameter optical discs into the drive 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE The USB 3 0 ports are also compatible with USB 1 0 and 2 0 devices 3 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 4 Audio out headphone jacks 4 Produce sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Not
43. f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 ENWW Component replacement procedures 61 Remove the audio USB board 1 Disconnect the following the following cables from the audio USB board 1 Audio USB ZIF cable included in the audio USB board spare part kit 2 Audio USB cable included in the audio USB board spare part kit 3 Front speaker cable 2 Remove the Phillips PM2 5x4 5 screw 1 that secures the audio USB board to the base enclosure 3 Remove the audio USB board 2 62 Chapter 4 Removal and replacement procedures ENWW 4 If it is necessary to replace the audio USB board cable a Disconnect the audio USB board cable 1 from the audio USB board and system board Release the audio USB board cable through the opening 2 in the base enclosure c Remove the audio USB board cable by lifting the cable through the opening 3 between the base enclosure and the system board 5 If it is necessary to replace the audio USB boar
44. f recovery discs or a recovery flash drive Recovery Manager software feature e Performing a system restore from the partition recovery discs or a recovery flash drive e Backing up your information e Recovering a program or driver Restore In the event of hard drive failure to restore your system to its factory image you must use a set of recovery discs or a recovery flash drive that you have created using HP Recovery Manager HP recommends that you use HP Recovery Manager immediately after software setup to create either a set of recovery discs or a recovery flash drive If you need to restore your system for some other reason than hard drive failure you can use the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window Z CAUTION HP Recovery Manager partition or discs flash drive restores only software that was installed at the factory Software not provided with this computer must be reinstalled manually EY NOTE Recovery discs have been included if your computer does not have a recovery partition ENWW Restore 93 Creating restore media 94 HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore y
45. for use in Canada includes keyboard cable and keyboard light cable 665917 131 Keyboard in natural silver finish for use in Portugal includes keyboard cable and keyboard light cable 665917 141 Keyboard in natural silver finish for use in Turkey includes keyboard cable and keyboard light cable 665917 161 Keyboard in natural silver finish for use in Latin America includes keyboard cable and keyboard light cable 665917 171 Keyboard in natural silver finish for use in Saudi Arabia includes keyboard cable and keyboard light cable 665917 201 Keyboard in natural silver finish for use in Brazil includes keyboard cable and keyboard light cable 665917 251 Keyboard in natural silver finish for use in Russia includes keyboard cable and keyboard light cable 28 Chapter 3 Illustrated parts catalog ENWW Spare part number Description 665917 A41 Keyboard in natural silver finish for use in Belgium includes keyboard cable and keyboard light cable 665917 B31 Keyboard in natural silver finish for use in the Netherlands includes keyboard cable and keyboard light cable 665917 BG1 Keyboard in natural silver finish for use in Switzerland includes keyboard cable and keyboard light cable 665917 DH1 Keyboard in natural silver finish for use in Denmark Finland and Norway includes keyboard cable and keyboard light cable 665918 001 DVD RW and CD RW Super Multi Double Layer FX Combo Driv
46. graphics subsystem for use only on computer 665933 001 models equipped with a 2D display assembly Before removing the system board follow these steps Ta 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 Remove the subwoofer see Subwoofer on page 41 Disconnect the optical drive connector cable from the system board see Optical drive on page 42 Remove the hard drive see Hard drive on page 51 Remove the top cover see Top cover on page 56 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 44 RTC battery see RTC battery on page 46 mSATA drive see mSATA drive on page 47 WIAN module see WLAN module on page 48 Wireless audio module see Wireless audio module on page 54 Top speaker see Top speaker on page 69 70 Chapter 4 Removal and replacement procedures ENWW e Power connector cable see Power connector cable on page 73 e Fan heat sink assembly see
47. he top cover 3 Slide the keyboard bracket 2 toward the top edge of the top cover until the five tabs 3 on the bottom edge of the bracket disengage from the top cover Component replacement procedures 59 4 Remove the keyboard bracket 4 The keyboard bracket is available using the following spare part numbers e 689994 001 For use only on computer models with USB 3 0 capability e 665910 001 For use only on computer models with USB 2 0 capability l l l l l l ml 5 Release the keyboard light cable 1 from the top cover The keyboard light cable is attached to the top cover with double sided adhesive 6 Remove the three Phillips PM2 5x3 6 screws 2 that secure the keyboard to the top cover 7 Slide the keyboard 3 toward the top edge of the top cover until the tabs on the sides of the keyboard disengage from the slots built into the left and right sides of the top cover 4 60 Chapter 4 Removal and replacement procedures ENWW 8 Remove the keyboard 5 Reverse this procedure to install the keyboard Audio USB board Ey NOTE The audio USB board spare part kit includes the audio USB board cable Description Spare part number For use only on computer models with USB 3 0 capability 689997 001 For use only on computer models with USB 2 0 capability 685720 001 Before removing the audio USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is of
48. ial cable 1 is attached and then disconnect the cable from the system board Chapter 4 Removal and replacement procedures ENWW 2 Release the ZIF connector to which the TouchPad cable 2 is attached and then disconnect the cable from the system board 3 Remove the eightteen Phillips PM2 5x6 6 screws that secure the top cover to the computer l l ENWW Component replacement procedures 57 4 Remove the three Phillips PM2 0x3 6 screws 1 and the eleven Phillips PM2 5x3 2 broad head screws 2 that secure the top cover to the computer HD DE me me oo il pi 5 Turn the computer display side up with the front toward you 6 Open the computer as far as it will open 7 Lift the front edge of the top cover 1 until the keyboard cable connector and keyboard light cable connector are accessible 8 Release the ZIF connector to which the keyboard cable 2 is attached and then disconnect the cable from the system board 9 Release the ZIF connector to which the keyboard light cable 3 is attached and then disconnect the cable from the system board 10 Remove the top cover 58 Chapter 4 Removal and replacement procedures ENWW Reverse this procedure to install the top cover Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable and a keyboard light cable ENWW For use in country or region Spare part number For use in country or region Spare part number
49. ices NOTE When a device is connected to the jack the computer speakers are disabled 5 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen ENWW Left side 13 Right side e eel 5 ltem 1 2 Component Digital Media Slot Hard drive light Description Supports the following digital card formats e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card e Blinking white The hard drive is being accessed e Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information on HP ProtectSmart Hard Drive Protection refer to the HP Notebook Reference Guide 3 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 4 HDMI port select models only Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI 1 4 device 5 DisplayPorts 2 Connect optional digital display devices such as highperformance monitors or projectors 6 USB 3 0 port Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE The USB 3 0 por
50. in Europe 490371 021 For use in Italy 49037 1 061 For use in North America 49037 1 001 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Protective cover for 3D glasses 622778 001 Screw Kit 665925 001 Tote bag with zipper 675458 001 Chapter 3 Illustrated parts catalog ENWW Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 202 Power cord for use in Brazil 3 pin black 1 83 m 530607 001 HDMI o VGA adapter 572511 001 Intel Centrino Ultimate N 6300 WLAN module 621569 001 4 GB memory module PC3 10600 1333 MHz 622778 001 Protective cover for 3D glasses 622779 001 3D glasses with extra nose pieces 633252 001 750 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket cables or screws 634091 001 8 GB memory module PC3 10600 1333 MHz 634366 001 Thermal Material Kit includes thermal paste and thermal pads 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket cables or screws 636672 001 Intel Centrino A
51. ing tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures f NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily ENWW Preliminary replacement requirements 33 Drive handling CAUTION Drives are fragile components that mus
52. is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options or refer to the HP Notebook Reference Guide 2 Stereo speakers 2 Produce sound with Beats Audio speakers 3 Mute button Mutes or restores speaker sound 4 Beats Audio button Opens Beats Audio Control Panel which allows you to view and control the audio and bass settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open Beats Audio Control Panel by selecting Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel ENWW Buttons and speakers Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes the following functions e When the key is pressed in combination with the esc key system information is displayed e When the key is pressed in combination with the b key Beats Audio is enabled or disabled
53. l speakers Supports jog dial controls for volume and mute HP TrueVision high definition webcam with activity light fixed no tilt 1280x720 by 24 frames per second Ethernet Wireless Integrated 10 100 1000 network interface controller NIC AR8 151 Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats e Intel Centrino Advanced N 6235 WLAN module e Intel Centrino Advanced N 6230 WLAN module e Intel Centrino Ultimate N 6300 WLAN module External media card Chapter 1 Product description Push push insertion removal HP Multi Format Digital Media Reader supports the following digital card formats e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card ENWW ENWW Category Description Ports e 3 pin AC power e Audio in mono microphone e Audio out stereo headphone 2 e Audio out stereo headphone Beats branded in red e DisplayPort supporting super high definition external displays up to 2560x1600 resolution NOTE F4 incorporates all 3 video out modes HDMI DP and LCD The DisplayPort and HDMI ports support 2 external displays in extend and mirror modes e HDMI v1 4a supporting up to 1920x1200 60 Hz with HDCP key e RJ 45 Ethernet e USB 3 0 and USB 2 0 ports all USB ports support USB sleep and charge NOTE HP ENVY 17 model numbers 17 3200 th
54. laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle ENWW 105 106 Chapter9 Recycling ENWW Index Symbols Numerics 3D glasses protective cover spare part number 26 27 3D glasses spare part number 26 27 A AC adapter light 15 AC adapter spare part number 26 27 Accessory Cover Kit contents 24 spare part number 23 24 29 Action keys 10 antenna locations 7 audio product description 4 audio in jack 13 audio out jack 13 audio USB board removal 61 spare part numbers 61 21 30 B bkey 10 base enclosure spare part number 22 27 battery removal 39 spare part number 22 27 39 battery hard drive cover illustrated 24 location 16 removal 39 spare partnumber 39 Beats Audio button 9 Blu ray ROM DVD RW Super Multi Double Layer FX Drive precautions 34 ENWW removal 42 spare partnumber 22 25 29 42 Bluetooth module spare part number 26 27 bottom components 16 button components 9 buttons Beats Audio 9 Imagepad 12 Imagepad on off 12 mute 9 power 9 e cables service considerations 33 caps lock light 11 Card Reader board removal 64 spare part numbers 21 29 30 64 chipset product description 1 components bottom 16 buttons 9 display 7 front 12 Imagepad 12 keys 10
55. leftside 13 lights 11 rightside 14 speakers 9 computer major components 19 partnumber 38 product number 38 specifications 89 connectors service considerations 33 D Digital Media Slot 14 display components 7 specifications 90 display assembly removal 79 spare part numbers 20 28 30 79 display panel product description 2 display switch 8 DisplayPort 14 drives preventing damage 34 DVD RW and CD RW Super Multi Double Layer FX Combo Drive precautions 34 removal 42 spare partnumber 22 25 29 42 E electrostatic discharge 34 equipment guidelines 37 esc key 10 Ethernet product description 4 external media cards product description 4 F fan heat sink assembly removal 74 spare partnumbers 22 28 30 74 fnkey 10 front components 12 Index 107 front speakers removal 65 spare partnumber 21 29 65 G graphics product description 1 grounding guidelines 34 guidelines equipment 37 grounding 34 packaging 36 transporting 36 workstation 36 H hard drive precautions 34 product description 2 removal 51 spare part numbers 22 25 27 30 51 specifications 91 hard drive bracket illustrated 25 removal 53 hard drive cable illustrated 25 removal 53 Hard Drive Hardware Kit contents 25 spare part number 25 28 51 hard drivelight 14 HDMI port 14 HDMI to VGA adapter spare part number 26 27 headphone jack 13 l Imagepad button 12 Imagepad components 12 Imagepad light 11 12 Imagepad on off bu
56. lement 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks ENWW Requirements for specific countries and regions 103 104 Chapter 8 Power cord set requirements ENWW 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local
57. mputer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter Pr np To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately ENWW Using Setup Utility 83 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press 10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e
58. nclude the hard drive bracket cables or screws These components are included in the Hard Drive Hardware Kit spare part number 665909 001 Description Spare part number 1 TB 5400 rpm 12 7 mm 638974 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 Remove the hard drive 1 Disconnect the hard drive cable 1 from the system board 2 Release the hard drive shield 2 3 Remove the four Phillips PM2 5x3 7 screws 3 that secure the hard drive to the computer ENWW Component replacement procedures 51 4 Use the tab 4 on the hard drive bracket to remove the hard drive from the hard drive bay 52 Chapter 4 Removal and replacement procedures ENWW 5 If it is necessary to replace the hard drive cable 1 screws 2 or bracket 3 remove and replace the components The bracket cable and screws are
59. neasannndvenpunknusestwuietnbie 84 Displaying system information 25505 serurceseraniuedacuiupreiniannwaegag sei pauasaguninananainn 84 Restoring factory settings in Setup Utility 0 0 ccccccceseecccsneeeeeeseeeeeeeeeeeneeeeesseeeeenses 85 Exiting Setup Vth eieiei ea ea A EEE A EE T 85 Updating the BIOS ssnin manrinii eniron iono aa Ea E OTE TEE TE 85 Determining the BIOS version sccccssesssaceesdensesecseenanensstedersusnctaresinetsenasss 86 Downloading a BIOS updote tx cezntsarcwatiusnddunity tusueatemonecusdammantunnacdtiuantaceass 86 Using System Diagnostics sreo ea E E E E EEE EE AE A EE 87 6 Specht ahoNS ie O 89 Comp ter specifications scurs a used seman ne E naa aE Se E E EE 89 17 3 in LED WVA AntiGlare display specifications oi cniizsscnesnciaanedantedanedsionseineadinrianpiannneudeeaiaiieens 90 Hard drive specificghionS sssini iie i ii aren EEE EEE a ieee meets 91 7 Backup ond recovely osiccnnsra n EEE 93 Restore aa sawrsnsnenudaqasoievoniudeatnnmasnnnneanpeialdlelagead TE OENE PO A tenes A EE TEER EE EE 93 Creating restore ASCE ssesriss cainii ineen E i E a E iia a e 94 Performing a system restore silt ado caconsenanantoxatatedsonarsuaneileieasavveatuivecetanleedatastieanbinanaaakataumss 95 Restoring using the dedicated recovery partition select models only ccceeeeees 95 Restoring using the restore media ccceesscceeeseceeceseeeeceeeeeeeeseeecseseeeesetseeeneaeeeeaes 96 Changing the computer
60. nect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 Remove the subwoofer 1 Disconnect the subwoofer cable 1 from the system board 2 Remove the three Phillips PM2 5x6 5 shoulder screws 2 that secure the subwoofer to the computer NOTE When removing the front speakers make note of the location of the three isolators 3 that are installed in the screw holes ENWW Component replacement procedures 41 3 Remove the subwoofer 4 Reverse this procedure to install the subwoofer Optical drive y NOTE The optical drive spare part kit includes the left and right mounting brackets the connector board the connector cable and screws Description Spare part number Blu ray ROM DVD RW Super Multi Double Layer FX Drive 665919 001 DVD RW and CD RW Super Multi Double Layer FX Combo Drive 665918 001 Before removing the optical drive follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disc
61. ng 0isndioostaratencaenan on ae ataramnauent om reeeatencmannd 27 4 Removal and replacement procedures ccccsccscssccessccessccssscccsscccescccessccescccsssccssecoess 33 Preliminary replacement requirements 62 00csseesneessseadeesassecesseueevasnneeensdecondssncenseosssaeqanorenetnces 33 Tools FOCI iraniane ri lee N E E E E e E EEE E A R 33 Service considerations gars scrsvadstweeossioinstaus stoner deeeaea annie emanate 33 Plasthie PariS inini mrt en teen aeT ree a A E 33 Cables and connectors jnsna nathan rriadrtbnneni aman naacunnnn 33 Driye handling ase oceans anecesanvanaiudenesionsquadepcsvenwesadtenativavamantnnaaesteeugaentey 34 Cratinicing Kee CE 34 Electrostatic discharge damage vx iic0 scvsssinessiesitairasdadesnuseecnencsbesndndsavtacnbounnds 34 Packaging and transporting guidelines cccccsscceeeeesteeeeeeeees 36 ENWW Component replacement procedures s iserssonsadavdsa reorder auseehdedemrvmpreskenetemebaemyeen 38 SEPVIGCHAG ccs vse ssesevisidessaazzercneersecdanesvaessatarasdes stented cecvagdaneg EA 38 Baterya R E A E teens ucemescorasauiaetonsetsaseaneees 39 Subwoofer soe vss usins nnani Pitan EEE EEE EEE T E E E E EENE Al NGG IVE cas E E E EE 42 Eele Aae 0 CE 44 RTC batery iieri eeir in e a eei eia ieie A SA EE EEA aval 46 MSATA AKVE seirene a aoed ia ee ora R e ea i EEEE rN E E AAE SeA 47 WLAN module gecates eastern toamleceinagca mana iaaandeceectcaibamnndeeald uoeteie troxabaprte
62. ng System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostics test while it is running
63. ng components e Memory modules e mSATA drive e Optical drive e RTC battery e Subwoofer e WLAN module 5 HP Triple Bass Reflex Subwoofer Provides superior bass sound 16 Chapter 2 External component identification ENWW 3 ENWW Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag oI Seriol XXXXXXXX AMMAN LMT MT Product XXXXOCKOCK M i Warranty lylyOy a ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 18 Chapter 3 Illustrated parts catalog ENWW Computer major components ENWW Computer major components 19 20 Item Component Spare part number 1 Display assembly includes display panel cable webcamera microphone m
64. nings 1 built into the base enclosure and then release the left hinge cables from the clip 2 built into the base enclosure 8 Disconnect the display panel cable 3 and display function cable from the system board 80 Chapter 4 Removal and replacement procedures ENWW 9 Release the wireless audio module antenna cables 4 from the opening built into the base enclosure 10 Remove the four Phillips PM2 5x4 5 screws 1 that secure the display assembly to the computer 11 Remove the display assembly 2 Reverse this procedure to install the display assembly ENWW Component replacement procedures 81 82 Chapter 4 Removal and replacement procedures ENWW 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility ef NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the co
65. nnected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 36 Chapter 4 Removal and replacement procedures ENWW Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm
66. odule and cable and 2 wireless antenna cables and transceivers 17 3 in FHD AG LED FG 3D display assembly in natural silver finish 6659 13 001 17 3 in FHD AG LED FG 3D display assembly in natural silver finish with Bluetooth 668995 001 module includes Bluetooth module and cable 17 3 in FHD AG LED FG 2D display assembly in natural silver finish 665912 001 17 3 in FHD AG LED FG 2D display assembly in natural silver finish with Bluetooth 668994 001 module includes Bluetooth module and cable 17 3 in HD AG LED FG 2D display assembly in natural silver finish 665911 001 17 3 in HD AG LED FG 2D display assembly in natural silver finish with Bluetooth 668993 001 module includes Bluetooth module and cable 2 Top cover includes TouchPad and cable For use only on computer models with USB 3 0 capability 690000 001 For use only on computer models with USB 2 0 capability 665935 001 3 Keyboard in natural silver finish includes keyboard cable and keyboard light cable For use in Belgium 665917 A41 For use in Brazil 665917 201 For use in Canada 665917 121 For use in Denmark Finland Norway 665917 DH1 For use in France 665917 051 For use in Germany 665917 041 For use in Italy 665917 061 For use in Latin America 665917 161 For use in the Netherlands 665917 B31 For use in Portugal 665917 131 For use in Russia 665917 251 For use in Saudi Arabia 665917 171 For use in Spain 665917 071 For use in Switzerland 665917 BG1 For us
67. om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 Remove the top speaker 1 Disconnect the top speaker cable 1 from the system board 2 Detach the top speaker 2 from the system board The top speaker is attached to the system board with double sided adhesive Reverse this procedure to install the top speaker ENWW Component replacement procedures 69 System board y NOTE The system board spare part kit includes includes 1 GB of discrete graphics subsystem memory and replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 634366 001 Description Spare part number Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer 689999 001 models equipped with a 3D display assembly Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer 689998 001 models equipped with a 2D display assembly Equipped with the Intel HM65 chipset and 6770M graphics subsystem for use only on computer 665934 001 models equipped with a 3D display assembly Equipped with the Intel HM65 chipset and 6770M
68. onent replacement procedures 77 d System board see System board on page 70 e Fan heat sink assembly see Fan heat sink assembly on page 74 Remove the processor 1 Turn the processor locking screw 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it EY NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 78 Chapter 4 Removal and replacement procedures ENWW Display assembly E NOTE The display assembly spare part kit includes the display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers ENWW Description Spare part number 17 3 in FHD AG LED FG 3D display assembly in natural silver finish 665913 001 17 3 in FHD AG LED FG 3D display assembly in natural silver finish with Bluetooth module 668995 001 includes Bluetooth module and cable 17 3 in FHD AG LED FG 2D display assembly in natural silver finish 665912 001 17 3 in FHD AG LED FG 2D display assembly in natural silver finish with Bluetooth module 668994 001 includes Bluetooth module and cable 17 3 in HD AG LED FG 2D display assembly in natural silver finish 665911 001 17 3 in HD AG LED FG 2D display assembly in natural silver finish with Bluetooth module 66
69. onnect the battery cable from the system board see Battery on page 39 42 Chapter 4 Removal and replacement procedures ENWW Remove the optical drive 1 Release the zero insertion force ZIF connector 1 to which the optical drive connector cable is connected and then disconnect the cable 2 from the connector 2 Remove the four Phillips PM2 5x3 7 screws 1 that secure the optical drive to the computer 3 Remove the optical drive 2 gt _ _ _ _ gt Reverse this procedure to install the optical drive ENWW Component replacement procedures 43 Memory module 44 Description Spare part number PC3 12800 1666 MHz 8 MB 670034 001 4 GB 641369 001 2 GB 652972 001 PC3 10600 1333 MHz 8 GB 63409 1 001 4 GB 621569 001 Before removing a memory module follow these steps 1 2 3 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Disconnect the battery cable from the system board see Battery on page 39 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memor
70. other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 86 Chapter 5 Setup Utility BIOS and System Diagnostics ENWW BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 5 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Usi
71. our computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time Ey NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place y NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs f NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs or one recovery flash drive can be created per computer Ey NOTE If you are creating recovery discs number each disc before inserting into the optical drive e f necessary you can exit the program before you have finished creating the recovery discs or recovery flash drive Th
72. ow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file ENWW Using Setup Utility 85 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing
73. proximity sensors are disabled when you start PowerDVD Windows Media Center or Windows Media Player 3 Internal microphones 2 Record audio using the integrated microphones by specific programs The microphones will automatically improve the audio to reduce ambient noise and provide echo cancellation ENWW Display 8 Item Component Description 4 Webcam light Turns on when the webcam is active 5 HP TrueVision HD Webcam Records video and captures still photographs To access the webcam select Start gt All Programs gt CyberLink gt CyberLink YouCam 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas and IR emitters are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas and IR emitters free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Chapter 2 External component identification ENWW Buttons and speakers gE Enem E auo0000008ne8cGcC000R Item Component Description 1 Power button e When the computer is off press the button fo turn on the computer e When the computer
74. resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V ENWW Preliminary replacement requirements 37 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 96 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag The battery must be removed to access the service tag Se
75. ress f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 96 Chapter 7 Backup and recovery ENWW Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to create backups on a regular basis How completely you are able to recover your system depends on how recent your backup is E NOTE A recovery from your most recent backup should be performed if the computer is attacked by a virus or if any major system components fail In order to correct computer issues attempt a recovery before you attempt a system restore You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times e At regularly scheduled times XQ TIP Set reminders to back up your information periodicall
76. rotection Click the System Protection tab Click System Restore Follow the on screen instructions Ey NOTE If you revert to a restore point and then change your mind you can reverse the restoration Backing up and recovering your information 99 100 Chapter 7 Backup and recovery ENWW 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the coun try or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The f J ollowing requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the
77. rough 17 3299 are equipped only with USB 3 0 ports Keyboard Full size Duracoat island style keyboard in natural silver finish pointing devices Radiance backlight 5 to toggle backlight on off Imagepad with gesture support image sensor HP defined scroll pinch zoom rotate 3 finger flick Taps enabled as default Power requirements Supports a 120 W PFC RC V 3 wire HP Smart AC adapter Security Supports a 9 cell 91 Wh 4 1 Ah Li ion battery Security cable slot Category Description Operating system Preinstalled e Windows 7 Home Premium 64 bit e Windows 7 Professional 64 bit e Windows 7 Ultimate 64 bit Serviceability End user replaceable parts e AC adapter e Hard drives 2 e Memory modules 2 e mSATA drive e Optical drive e Solid state drive e Subwoofer e Wireless audio module e WLAN module Chapter 1 Product description ENWW 2 External component identification Item Component Description 1 WLAN antennas 2 Send and receive networking signals using up to 2 g sig g up integrated antennas to a local wireless router or hub 2 Proximity sensors 2 select models only Detects your presence in front of the computer and turns the radiance backlight keyboard feature and the display off or on based on your proximity to the computer NOTE To make sure that the display does not turn off while you are watching a movie or listening to music the
78. rpm 12 7 mm 638974 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 7200 rpm 9 5 mm hybrid 684506 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 641672 001 Solid state drive not illustrated does not include bracket cable or screws 300 GB solid state drive 665930 001 256 GB solid state drive 689223 001 160 GB solid state drive 665929 001 22 Wireless audio module 668115 001 Chapter 3 Illustrated parts catalog ENWW ENWW Computer major components Item Component Spare part number 23 Memory modules 2 PC3 12800 1666 MHz 8 GB 670034 001 4 GB 641369 001 2 GB 652972 001 PC3 10600 1333 MHz 8 GB 634091 001 4 GB 621569 001 24 mSATA drive 128 GB mSATA drive 665931 001 80 GB mSATA drive 665932 001 Accessory Cover Kit includes 665924 001 25 Battery hard drive cover includes 3 rubber feet 26 Service access cover includes 2 rubber feet and battery hard drive cover release mechanism 23 Accessory Cover Kit Item Component Spare part number Accessory Cover Kit includes 665924 001 1 Battery hard drive cover includes 3 rubber feet 2 Service access cover includes 2 rubber feet and battery hard drive cover release mechanism 24 Chapter 3 Illustrated parts catalog ENWW Mass storage devices ENWW PP Item Component Spare part number 1 Hard drive does not include hard drive bracket cabl
79. s the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes Ey NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your files and settings When to create restore points e Before you add or modify software or hardware e Periodically whenever the computer is functioning optimally Chapter 7 Backup and recovery ENWW Create a system restore point 1 2 3 4 5 Select Start gt Control Panel gt System and Security gt System In the left pane click System protection Click the System Protection tab Click Create Follow the on screen instructions Restore to a previous date and time ENWW To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 oe 3 Select Start gt Control Panel gt System and Security gt System In the left pane click System p
80. t component information 665910 001 Keyboard bracket for use on computer models equipped with USB 2 0 capability 665911 001 17 3 in HD AG LED FG 2D display assembly in natural silver finish includes display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 665912 001 17 3 in FHD AG LED FG 2D display assembly in natural silver finish includes display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 665913 001 17 3 in FHD AG LED FG 3D display assembly in natural silver finish includes display panel cable webcamera microphone module and cable and 2 wireless antenna cables and transceivers 665917 001 Keyboard in natural silver finish for use in the United States includes keyboard cable and keyboard light cable 665917 031 Keyboard in natural silver finish for use in the United Kingdom includes keyboard cable and keyboard light cable 665917 041 Keyboard in natural silver finish for use in Germany includes keyboard cable and keyboard light cable 665917 051 Keyboard in natural silver finish for use in France includes keyboard cable and keyboard light cable 665917 061 Keyboard in natural silver finish for use in Italy includes keyboard cable and keyboard light cable 665917 071 Keyboard in natural silver finish for use in Spain includes keyboard cable and keyboard light cable 665917 121 Keyboard in natural silver finish
81. t be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD
82. t side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top cover see Top cover on page 56 d System board see System board on page 70 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the two fan cables 1 from the system board 3 Remove the three Phillips PM2 5x4 5 screws 2 that secure the fan heat sink assembly to the system board 4 Following the 1 through 7 sequence stamped into the fan heat sink assembly loosen the seven captive screws 3 that secure the fan heat sink assembly to the system board 5 Remove the fan heat sink assembly 4 74 Chapter 4 Removal and replacement procedures ENWW f NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan heat sink ass
83. te or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails and Internet favorites and settings during this process To restore the computer from the recovery partition follow these steps 1 Access Recovery Manager in either of the following ways e Select Start gt All Programs gt HP gt HP Recovery Manager gt HP Recovery Manager or e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press 11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions ENWW Performing a system restore 95 Restoring using the restore media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer E NOTE If the computer does not automatically restart in HP Recovery Manager the computer boot order must be changed 3 P
84. the following components a Subwoofer see Subwoofer on page 41 Hard drive see Hard drive on page 51 c Top cover see Top cover on page 56 d System board see System board on page 70 Remove the power connector cable 1 Turn the system board upside down with the rear edge toward you 2 Disconnect the power connector cable from the system board ne Reverse this procedure to install the power connector cable and bracket ENWW Component replacement procedures 73 Fan heat sink assembly y NOTE The fan heat sink assembly spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 634366 001 Description Spare part number For use only on computer models with USB 3 0 capability 689993 001 For use only on computer models with USB 2 0 capability 665908 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the lef
85. ts are also compatible with USB 1 0 and 2 0 devices 7 USB 2 0 port Connect an optional USB device 8 Volume dial Adjusts the speaker volume Rotate the dial clockwise to increase the volume or rotate the dial counter clockwise to decrease the volume 9 RJ 45 network jack Connects a network cable 14 Chapter 2 External component identification ENWW Item Component Description 10 AC adapter light e White The computer is connected to external power and the battery is fully charged e Amber The computer is connected to external power and the battery is charging e Blinking amber The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level e Off The computer is running on battery power 11 Power connector Connects an AC adapter ENWW Right side 15 Bottom Item Component Description 1 Battery hard drive cover Provides access to the following components e battery e primary hard drive e secondary hard drive e wireless audio module 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Release latch Releases the battery hard drive cover 4 Service access cover Provides access to the followi
86. ts defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents 1 Product deseriphion siccinucinmaniicmiedimiceiadioninanmnanisiainainciumnnn 1 2 External component identification ccccccccssccscssccssccccsscccescccsscccscccscccececsescesesceseees 7 De och tes eh e deanna are p eascrtnnaeaos A E r a A 7 Buttons and speakers iseenese aeee a E E eh ienesniind A TEE EES 9 Keyser E a fev weaneveatiusscaktadecag tars aaeueeeeniaed 10 Lig hisor stance sve heaton ona a E E ooapleamarn mame mag ae E A 11 imagepad ner mee n E EA A tert er tents etic naira atom E remrtrin tere any tnenrtfeere t 12 FESR e a aE a e E A E E A N 12 Pe TS Td ann a a a E E E nie 13 iT e cae anette Sonera o E rr tee et A A A ere E ret 14 WG sotad teaheeac eater eitna ae etna eta tetnet E reece tates 16 3 illusir ted parts catdl g sisi ncniimsinciacciininmnniucniininmnumnaunens 17 SENICE TAG persepi a E E a E EEEE E E ETE E E S 18 Computer major components eeeeeeeeeeeececeeeeeeeeeaeeeeeesseeeeeseeeececececeeeeeeeeeeeeceeeeaaaeeaaeaqeeteeeeeers 19 Accessory Cover Kil occaecornneir enia E E caso E Case bands Mola E E EE 24 Mass storage devices arisennjote nra ne a e E E E E E AA E E AT 25 Miscellaneous parts Aa dardcanccrsecoaticenheannterdndsensuatasderieopatetnadwiracensibandeniietelstion suatieatteinadaad banister 26 Sequential part number listi
87. tton 12 Imagepad zone 12 J jacks audio in 13 audio out 13 headphone 13 microphone 13 108 Index network 14 RJ 45 14 K key components 10 keyboard product description 5 removal 59 spare part numbers 20 28 29 59 keyboard bracket removal 60 spare part numbers 20 28 30 60 keys Action 10 b 10 esc 10 fn 10 num lock 10 Windows applications 10 Windows logo 10 L left side components 13 light components 11 lights AC adapter 15 caps lock 11 hard drive 14 Imagepad 11 12 mute 11 power 11 14 webcam 8 wireless 11 M mass storage device precautions 34 removal 51 spare part numbers 25 51 memory module product description 2 removal 44 spare part numbers 23 27 30 44 microphone location 7 product description 4 microphone jack 13 model description 39 model name 1 mSATA drive removal 47 spare partnumbers 23 26 29 47 mute light 11 mute location 9 N network jack 14 num lock key 10 numeric keypad 10 0 operating system product description 6 optical drive location 13 precautions 34 product description 3 removal 42 spare part numbers 22 25 29 42 P packaging guidelines 36 plastic parts service considerations 33 pointing device product description 5 ports DisplayPort 14 HDMI 14 product description 5 USB 13 14 power button 9 power button board removal 68 spare part number 21 29 68 power connector 15 power connector cable removal 73 spare part number 21 27 power cord
88. udes cable 665921 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components a Subwoofer see Subwoofer on page 41 b Hard drive see Hard drive on page 51 c Top Cover see Top cover on page 56 Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Detach the power button board 2 from the base enclosure The power button board is attached to the base enclosure with double sided adhesive Reverse this procedure to install the power button board 68 Chapter 4 Removal and replacement procedures ENWW Top speaker Description Spare part number Top speaker includes cable 665927 001 Before removing the top speaker follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power fr
89. y e Before the computer is repaired or restored e Before you add or modify hardware or software Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points see Using Windows system restore points e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit gt Paste The screen image is added to the document 4 Save and print the document ENWW Backing up and recovering your information 97 98 Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup E NOTE Windows include
90. y module The memory module tilts up N CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module Chapter 4 Removal and replacement procedures ENWW 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module ENWW Component replacement procedures 45 RTC battery Description Spare part number RTC battery includes cable 651948 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Disconnect the battery cable from the system board see Battery on page 39 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Remove the RTC battery 2 The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery 46 Chapter 4 Removal and replacement procedures ENWW mSATA drive Description Spare part number 128 GB mSATA drive 665931 001 80 GB mSATA drive 665932 001 Before removing the mSATA

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