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HP Pavilion 14-e007tu

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1. ee E eeeeee e 2 Rest and secure the computer its left side 3 Partially open the computer Component replacement procedures 47 4 Insert a screw driver or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard until it rests at an angle 7 Swing the keyboard 1 up and forward until it rests upside down on the palm rest 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 9 Remove the keyboard 4 Reverse this procedure to install the keyboard Top cover Description Spare part number In mineral black finish 733433 001 In sparkling black finish 716175 001 In regal purple finish 716174001 In revolutionary blue finish 716173001 In flyer red finish 716172 001 In pearl white finish 716171001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging
2. 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 17 Computer major components 18 Chapter Illustrated parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 23 2 Keyboard includes keyboard cable For use in United States 716164 001 For use in Latin America 716164 161 For use in Thailand 716164 281 For use in Taiwan 716164 AB1 For use in Korea 716164 AD1 For use in United States 722129 001 For use in Latin America 722129 161 For use in Thailand 722129 281 For use in Taiwan 722129 AB1 For use in Korea 722129 AD1 3 Top cover includes the TouchPad board In flyer red finish 716172 001 In mineral black finish 733433 001 In pearl white finish 716171 001 In regal purple finish 716174 001 In revolutionary blue
3. Md 54 Power connector cable MM 55 zem BONIS eean 57 RIE bahean T TOUS 60 mM TEE 62 Keak SiN T E 63 iso SON AM T omm 67 PCH hedtsink Sem M E 69 Optical drive connector cable essc ctor ter ed xo tdi sat tao Etna datus n cao PS 71 USB board NN S D TOC TE s 73 Speakers get 75 Display assembly TEE OTT 76 7 Using Setup Utility BIOS and System Diagnostics 85 Starting Setup Utility T s 85 Updatingthe BIOS 85 Determining the BIOS version etr HIERO d Er oe p berita 85 Downloading a BIOS update iin 86 Using System Diagnostics 87 8 Spedikahons ZEE 88 Compoler seil 88 14 0 in SVA display panel display specifications mens 89 H rd Reden osea enden tua eese indt 90 9 Backing up restoring and recovering ccce eee ee eee ee eee stesse adas 91 Creating recovery media and backups EI od ER Ee Yo Ep PUER HEU 91 viii Creating HP Recovery media rk En a pug T pd 92 Restore and recovery nodi eee emt ean ne aCe etd NEKE ener a ni iret rM aie En 93 Using Windows Refresh for quick and easy
4. Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use f11 key 1 2 3 Press 11 while the computer boots sud Press and hold 11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options
5. System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting alll information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Restore and recovery 95 What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manvfacturer s website or reinstall the software from the media provided by the manvfacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html iy IMPORTANT HP Recovery
6. a graphics subsystem 720459 001 with 2 GB of discrete memory and the Linux operating system For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a 713258 501 graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a 713258 001 graphics subsystem with 1 GB of discrete memory and the Linux operating system For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a 713257 501 graphics subsystem with memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a 713257 001 graphics subsystem with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713256 501 with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713256 001 with 2 GB of discrete memory and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713255 501 with memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset a graphics subsystem 713255 001 with UMA
7. and the Windows 8 Standard operating system includes replacement thermal material 713257 501 SPS System board use computer models with the HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes replacement thermal material 713258001 SPS System board for use on computer models with the HM76 chipset a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material SPS System board for use on computer models with the HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material SPS System board for use on computer models with the HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material SPS System board equipped with an Intel Dual Core i3 31 10M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material 713258501 720459 001 720459 501 729843 001 SPS System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes thermal replacement material 729843 501 SPS System board equ
8. computer feet spare part number 21 23 29 computer major components 18 computer specifications 88 connectors service considerations 32 Cover Kit spare part number 27 D display components 5 specifications 89 display assembly removal 76 spare partnumber 76 subcomponents 23 display bezel removal 78 spare number 23 28 79 display enclosure spare part number 23 26 display hinge removal 82 spare partnumber 23 28 82 display hinge cover spare partnumber 23 Display Hinge Kit spare part number 23 28 display panel product description 1 removal 81 spare partnumber 23 28 82 display panel cable removal 83 spare part number 23 29 83 drives preventing damage 32 DVD RW Double Layer SuperMulti Drive removal 38 spare partnumber 38 DVD RW Double Layer with SuperMulti Drive precautions 32 spare partnumber 21 24 28 E electrostatic discharge 33 equipment guidelines 35 esc key 8 Ethernet product description 3 external monitor port 11 F fan removal 62 spare number 28 62 fan assembly spare part number 20 feet spare part number 21 23 29 fnkey 8 G graphics product description 1 grounding guidelines 33 guidelines equipment 35 Index 101 grounding 33 packaging 34 transporting 34 workstation 34 H hard drive precautions 32 product description 2 removal 40 spare part numbers 21 24 26 40 specifications 90 hard drive bracket illustrated 24 removal 41 hard drive compar
9. 2 GB of discrete memory and the Windows Standard operating system includes replacement thermal material 713257 001 System board for use on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with UMA memory and the Linux operating system 713257 501 System board for use on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system 713258 001 System board for use on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with 1 GB of discrete memory and the Linux operating system 713258 501 System board for use on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Sequential part number listing 27 28 Spare part number Description 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 716164 001 Keyboard for use in United States includes keyboard cable 716164 161 Keyboard for use in Latin America includes keyboard cable 716164 281 Keyboard for use in Thailand includes keyboard cable 716164 AB1 Keyboard for use in Taiwan includes keyboard cable 716164 AD1 Keyboard for use in Korea includes keyboard cable 716165 001 USB board includes cable 716166 001 Display back cov
10. 3 wire 709848 001 Realtek RTL8188EE 802 11b g n 1x1 WiFi Adapter 710412 001 65 W HP Smart AC adapter non PFC 4 5 mm 710413 001 90 W HP Smart AC adapter PFC 4 5 mm 710414 001 90 W HP Smart AC adapter PFC EM 4 5 mm 710416 001 6 cell 47 Wh 2 20 Ah Li ion battery 710417 001 6 cell 62 Wh 2 80 Ah Li ion battery 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713164 001 Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W 713255 001 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material 713255 501 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows Standard operating system includes replacement thermal material 713256 001 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material 713256 501 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with
11. 7 Pavillion 14 Notebook Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Core and Pentium are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2013 Document Part Number 713153 001 Important Notice about Customer Self Repair Parts CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Se
12. Help and Support From the Start screen type n and then select Help and Support Creating HP Recovery media 92 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e Tocreate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDtRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e lf your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an exter
13. as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 33 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging nonconductive foa
14. b Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover page 49 f System board see System board on page 57 g Fan see Fan on page 62 h Heat sink see Heat sink on page 63 Remove the processor 1 Use flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click Component replacement procedures 67 2 Lift the processor 3 straight up and remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts PCH heat sink NOTE The post controller hub PCH heat sink spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 719864 001 Description Spare part number PCH heat sink 719863 001 Before removing the PCH heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconne
15. drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 670290 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 675794 001 Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 676521 001 1 TB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 683802 001 500 GB 5400 rpm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 686251 001 Display enclosure Chapter 3 Illustrated parts catalog Spare part number Description 686272 001 Cover Kit includes hard drive compartment cover and service cover 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module PC3 12800 1600 MHz 691740 001 4 GB memory module PC3 12800 1600 MHz 693374 001 8 GB memory module PC3 12800 1600 MHz 693711 001 65 W HP Smart AC adapter non PFC
16. external devices from the computer 4 Remove the battery see Battery on page 37 Remove the optical drive 1 Loosen the Phillips PM3 0x10 5 captive screw 1 that secures the service cover to the computer 2 Slide the service cover 2 forward until it disengages from the computer 3 Remove the service cover 3 The service cover is available using spare part number 720675 001 SONIS 4 Position the computer with the left side toward you 5 Remove the Phillips PM2 5x7 0 screw 1 that secures the optical drive to the computer 6 Insert a fla bladed screwdriver or similar tool into the optical drive tab access 2 and press the tab to the left to release the optical drive from the computer 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 7 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 39 Hard drive Ef NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable and screws These components are included in the Hard Drive Hardware Kit spare part number 716179 001 Description Spare part number T TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 320 GB 5400 rpm 9 5 and 7 0 mm 645193 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are un
17. finish 716173 001 In sparkling black finish 716175 001 4 Power button board includes cable 722908 001 5 TouchPad button board includes bracket TouchPad button board cable and 722909 001 TouchPad cable 6 System board includes processor and replacement thermal material SPS System board for use on computer models with the HM86 chipset a graphics 713255 001 subsystem with UMA memory and the Linux operating system includes replacement thermal material SPS System board for use on computer models with the HM86 chipset a graphics 713255 501 subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material SPS System board for use on computer models with the HM86 chipset a graphics 713256 001 subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material SPS System board for use on computer models with the HM86 chipset a graphics 713256 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material Computer major components 19 20 Item Component SPS System board for use on computer models with the HM76 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material Spare part number 713257 001 SPS System board use computer models with the HM76 chipset a graphics subsystem with UMA memory
18. in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 35 5 Removal and re
19. off during routine operation Connects an optional video or audio device such as a high definition television any compatible digital or audio device Connect optional USB 3 0 devices and provide enhanced USB power performance Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 6 Memory Card Reader Reads data from and writes data to digital memory cards such as Secure Digital SD e Memory card reader Left side 11 12 Item Component Description 7 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Power light e White The computer is on e Blinking white The computer is in the Sleep state
20. power button board 1 Turn the top cover upside down with the front toward yov Release the power button board ribbon cable through the opening in the top cover 1 2 3 Remove the Phillips PM2 5x3 5 screw 2 that secures the power button board to the top cover 4 Release the clips 3 that secure the power button board to the top cover 5 Remove the power button board 4 and cable Component replacement procedures 53 Reverse this procedure to install the power button board TouchPad button board 54 Description Spare part number TouchPad button board includes bracket TouchPad button board cable and TouchPad cable 722909 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 b drive see Hard drive on page 40 Keyboard see Keyboard on page 46 Remove the TouchPad button board 1 2 Turn the top cover upside down with the front toward you Release the ZIF connector 1 to which the TouchPad board ribbon cable is connected and t
21. recovery 94 Remove everything and reinstall Windows 95 Recovering using HP Recovery Manager ssseceeeeeeeeteceeeeeaeeecseeeeeeeeeeeeeeeeeeeeeeeaaa 95 What you need to know 96 Using the HP Recovery partition to recover a minimized image select models only 96 Using HP Recovery media to recover 97 Changing the computer boot os pore bri he mp eno Fax bti e beri 97 Removing the HP Recovery partition 2 scxoqe re HIR 97 10 Power cord FEqUIFeRIe MS OV MEC E PKM UE Pep PNE IMS 98 Requirements for all countries 98 Requirements for specific countries and regions 99 100 TIRE nies 101 Product description Category Product Name Description HP Pavillion 14 Processors e Intel Core i7 4702MQ 2 2 GHz processor turbo up to 2 9 GHz 6MB cache and a UMA graphics subsystem memory e Intel Pentium IVB 2030M processor 2 5 GHz dual core and UMA graphics subsystem memory e Intel i5 3230M 2 6 GHz processor turbo up to 3 2 GHz 3MB cache and a UMA graphics subsystem memory e Intel i3 3130M processor 2 6 GHz 3MB cache and a UMA graphics subsystem memory Chipse
22. spare partnumber 28 spare part numbers 21 26 display 89 hard drive 90 system board removal 57 spare partnumbers 19 20 27 42 27 29 57 workstation guidelines 34 T thermal pad spare part number 29 tools required 31 top cover removal 49 spare part number 28 30 49 spare part numbers 19 TouchPad button 10 TouchPad button board removal 54 spare part number 19 29 54 TouchPad components 10 TouchPad zone 10 transporting guidelines 34 U USB 3 0 ports 11 USB board removal 73 spare part number 21 28 73 USB port 13 v vent 11 vents 14 video product description 2 WwW webcam 6 webcam light 6 webcam microphone module removal 80 spare partnumber 80 spare partnumberS 23 spare partnumbers 28 Windows logo key 8 wireless antenna locations 6 removal 83 spare part number 23 28 84 wireless light 9 wireless product description 3 Index 103
23. the power cord from the computer Component replacement procedures 49 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 Keyboard see Keyboard on page 46 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Power button board see Power button board on page 53 e TouchPad button board see TouchPad button board on page 54 Remove the top cover 1 Remove the six Phillips PM2 5x6 5 screws that secure the top cover to the computer ee ee om eee eee 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the following screws 1 Three Phillips PM2 0x2 0 screws in the battery bay 2 Two Phillips PM2 0x2 0 screws in the optical drive bay 3 Two Phillips PM2 5x3 5 screws in the hard drive bay 4 Two Phillips PM2 5x5 5 screws on the front edge of the computer Y N 7 c o l l l l Release the ZIF connector 1 to which the power button
24. toward you EJ NOTE Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory 2 Following the 1 through 7 sequence stamped into the heat sink loosen the seven captive Phillips screws 1 that secure the heat sink to the system board 3 Remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it EJ NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory 4 Following the 1 through 4 sequence stamped into the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the heat sink 2 E NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services
25. which is an energy saving mode The computer shuts off power to the display and other unneeded components e The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Chapter 2 External component identification Right side Item Component Description 1 Optical drive Reads and writes select models only to an optical disk 2 Optical drive eject button Releases the disc tray 3 USB port Connects an optional USB device CAUTION While there are multiple USB ports on the same side only one USB port will able to support a high power device at a time 4 RJ 45 network jack Connects a network cable 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 18 Bottom 14 Component Description 1 Battery bay Holds the battery 2 Vents 4 Enable airflow to co
26. 02 11 b g n 2x2 WiFi BT 4 0 combo adaptor 717384 001 Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 675794 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all 690020 001 computer models Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter for use on all computer models 709848 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models equipped with 670290 001 an Intel processor CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 5 Remove the service cover see Optical drive on page 38 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module ET NOTE The WLAN antenna cable labe
27. 60 001 Fan includes cable 719861 001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory includes thermal replacement material Chapter 3 Illustrated parts catalog Spare part number Description 719862 001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory includes thermal replacement material 719863 001 PCH heat sink includes thermal replacement material 719864 001 Thermal Material Kit includes thermal replacement material 720459 001 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system includes replacement thermal material 720459 501 System board for use only on computer models equipped with the Intel HM76 chipset a graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 722129 001 Keyboard for use in United States includes keyboard cable 722129 161 Keyboard for use in Latin America includes keyboard cable 722129 281 Keyboard for use in Thailand includes keyboard cable 722129 1 Keyboard for use in Taiwan includes keyboard cable 722129 ADI Keyboard for use in Korea includes keyboard cable 722906 001 Optical drive connector cable includes brack
28. DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall pl
29. Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 97 Using Windows Refresh for quick and easy recovery 94 When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ej NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ej NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Chapter 9 Backing up restoring and recovering Remove everything and reinstall Windows
30. Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only 96 The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press 11 while the computer boots c Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Chapter 9 Backing up restoring and recovering Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the
31. N module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the display assembly 1 Remove the six Phillips PM2 5x6 0 screws 1 that secure the display assembly to the base enclosure 2 Remove the display assembly 2 Component replacement procedures 77 3 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the two display bezel screw covers 1 and the two Phillips PM2 5x5 5 screws 2 that secure the display bezel to the display assembly The display bezel screw covers are available in the Rubber Kit spare part number 7229 10 001 all b Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c Remove the display bezel 4 The display bezel is available using spare part number 716182 001 Component replacement procedures 79 4 If itis necessary to replace webcam microphone module gently detach the webcam microphone module from the display enclosure The webcam microphone module is attached to the display enclosure with double
32. after it has been downloaded to your hard drive b Follow the instructions to download yovr selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update EJ NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 86 Chapter 7 Using Setup Utility BIOS and System Diagnostics Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To sta
33. al and replacement procedures for Authorized Service Provider only parts There are as many as 62 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Keyboard Ej NOTE The keyboard spare part kit includes the keyboard cable For use in country region Spare part number For use in country region Spare part number For use in the United States 716164 001 For use in the United States 722129 001 For use in Latin America 716164 161 For use in Latin America 722129 161 For use in Thailand 716164281 For use in Thailand 722129281 For use in Taiwan 716164 AB1 For use in Taiwan 722129 AB1 For use in Korea 716164 AD1 For use in Korea 722129 AD1 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the battery see Battery on page 37 5 Remove the service cover see Optical drive on page 38 Remove the keyboard 1 Remove the three Phillips PM2 5x4 0 screws that secure the keyboard to the computer
34. and then remove the following components e f Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 System board see System board on page 57 Remove the speakers 1 Release the speaker cable from the clips 1 and routing channel built into the base enclosure 2 Remove the Phillips PM2 5x3 5 screw 2 and the Phillips PM2 5x6 5 screw 3 that secure the speakers to the base enclosure Component replacement procedures 75 3 Remove the speakers 4 Reverse this procedure to install the speakers Display assembly NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 b drive see Hard drive on page 40 c WLAN module see WLA
35. ay assembly subcomponents 23 Mass storage devices Item Component Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 mm 634932 001 500 GB 5400 rpm 7 0 mm 683802 001 320 5400 rpm 7 0 mm 670035 001 Hard Drive Hardware Kit includes 716179 001 2a Hard drive bracket 2b Hard drive connector cable Hard drive bracket screws not illustrated 3 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 716178 001 and optical drive bracket 24 Chapter Illustrated parts catalog Miscellaneous parts Component Spare part number 90 W HP Smart AC adapter PFC EM 4 5 mm 710414 001 90 W HP Smart AC adapter PFC 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 65 W HP Smart AC adapter non PFC 4 5 mm 710412 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Italy 49037 1 061 For use in Korea 49037 1 ADI For use in North America 49037 1 001 For use in People s Republic of China 49037 1 AAT1 For use in Taiwan 490371 1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 49037 1 031 Screw Kit 722911 001 Miscellaneous parts 25 Sequential part n
36. ay hinges are available using spare part number 716181 001 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 If it is necessary to replace the display panel cable Detach the display panel cable 1 from the display enclosure The display panel cable is attached to the display enclosure with double sided tape in multiple locations Release the display panel cable 2 from the routing channel built into the display enclosure Remove the display panel cable 3 The display panel cable is available using spare part number 722913 001 and includes the webcam microphone cable 8 If it is necessary to replace the wireless antenna cables and transceivers Ej NOTE Depending on computer model some computer models may be equipped one or two sets of wireless antenna cables and transceivers Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape Release the wireless antenna cables from the clips and routing channels along the top and right edges of the display enclosure 2 Component replacement procedures 83 84 c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 716183 001 o e Reverse this procedure to install the display assembly Chapter 6 Removal a
37. board ribbon cable is connected and then disconnect the power button board ribbon cable from the system board Release the ZIF connector 2 to which the TouchPad button board ribbon cable is connected and then disconnect the TouchPad button board ribbon cable from the system board Component replacement procedures 51 5 Remove the three Phillips PM2 5x6 5 screws that secure the top cover to the computer 6 Lift the rear edge of the top cover 1 and swing it up and forward until the left and right sides of the top cover detach from the base enclosure 7 Remove the top cover 2 Reverse this procedure to install the top cover 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 722908 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 Keyboard see Keyboard on page 46 Remove the
38. by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery WARNING reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward 4 Remove the battery 3 from the computer Reverse this procedure to install the battery Component replacement procedures 37 Optical drive Ey NOTE This section applies only to computer models equipped with an Intel processor Description Spare part number DVD RW Double Layer SuperMulti Drive 720671 001 Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all
39. cal drive connector cable Description Spare part number Optical drive connector cable 722906 001 Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components e f Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 System board see System board on page 57 Remove the optical drive connector cable 1 Release the optical drive connector cable from the clips 1 and routing channel built into the base enclosure Component replacement procedures 71 2 Remove the optical drive connector cable 2 Reverse this procedure to install the optical drive connector cable 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number USB board includes cable 686269 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether th
40. computer boot order See Changing the computer boot order on page 97 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 2 3 4 5 Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space y IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 92 Follow these steps to remove the HP Recovery partition 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Remove Recovery Partition and follow the on screen instructions to continue Restore and r
41. ct all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the PCH heat sink 1 Following the 1 through 2 sequence stamped into the PCH heat sink loosen the two captive Phillips screws 1 that secure the PCH heat sink to the system board Component replacement procedures 69 2 Remove the PCH heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the PCH heat sink and system board it may be necessary to move the PCH heat sink from side to side to detach it The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed Replacement thermal material is included with the PCH heat sink and system board spare part kits NOTE The following illustration shows the PCH heat sink replacement thermal material locations A thermal pad is used on the PCA 1 and the PCH heat sink 2 SET Reverse this procedure to install the optical drive connector cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Opti
42. discrete memory includes thermal replacement material PCH heat sink includes thermal replacement material 719863 001 10 RTC battery 637193 001 11 Optical drive connector cable includes bracket 722906 001 12 Speakers include speaker cables 722912 001 13 Power connector cable includes bracket 722907 001 14 USB board includes cable 716165 001 15 Battery 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 16 Base enclosure includes battery cover lock latch battery cover release latch power 716177 001 connector barrel and RJ45 cover Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber 722910 001 bumpers and display bezel rubber screw covers 17 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 716178 001 and optical drive bracket 18 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 mm 634932 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 670035 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive 716179 001 connector cable and screws 19 Memory module PC3 12800 1600 MHz 8 GB memory module 693374 001 4 GB memory module 691740 001 2 GB memory module 691739 001 20 WLAN module Intel Centrino Wireless N 2230 Co
43. e Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 32 CAUTION Drives are fragile components that must be handled with To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to tempera
44. e FreeDOS e Ubuntu Linux Serviceability End user replaceable parts e adapter Battery e drive e Memory module Optical drive e MiniCard Components Chapter 1 Product description 2 External component identification Finding your hardware and software information A Select Start Computer A list displays all the devices installed in your computer including hard drive optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Display Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer Finding your hardware and software information 5 6 Item Component Description 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 Webcam light On The webcam is in use 4 Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the ante
45. e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive page 38 Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the USB board 1 Remove the two Phillips PM2 5x6 0 screws 1 that secure the USB board to the base enclosure 2 Remove the USB board 2 Component replacement procedures 73 Reverse this procedure to install the USB board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers include speaker cables 722912 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37
46. ecovery 97 98 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 10 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark
47. efresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 94 e Ifyou want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 95 Restore and recovery 93 e lf you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 95 e you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 95 e lf you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 95 e lf you wish to remove the recovery partition to reclaim hard drive space HP Recovery
48. el Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps Ts 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 37 Remove the service cover see Optical drive on page 38 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 45 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service P P y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures This chapter provides remov
49. er in pearl white finish 716167 001 Display back cover in flyer red finish 716168 001 Display back cover in revolutionary blue finish 716169 001 Display back cover in regal purple finish 716170 001 Display back cover in sparkling silver finish 716171 001 Top cover includes the TouchPad board 716172 001 Top cover in pearl white finish includes TouchPad 716173 001 Top cover in flyer red finish includes TouchPad 716174 001 Top cover in revolutionary blue finish includes TouchPad 716175 001 Top cover in regal purple finish includes TouchPad Top cover in sparkling black finish includes TouchPad 716176 001 14 0 in LED SVA HD BrightView display panel 716177 001 Base enclosure for use includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover 716178 001 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 716179 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 716181 001 Display Hinge Kit includes left and right display hinges and vertical support brackets and left and right display hinge covers 716182 001 Display bezel 716183 001 Antenna Kit includes wireless antenna left and right main and auxiliary cables and transceivers 717384 001 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 combo adaptor 719845 001 Non HD webcam microphone module includes double sided adhesive 7198
50. er major casks EP 18 Display assembly subcomponents sssssssssssssseeseeeeeeeeeee eee 23 CEE ele Te EE CC 24 Miscellaneous pais es re A E RUN ne MIR UC RU GaU 25 Sequential part number listing iiir nas ndr ciat ar RR Giu tay natio Gua ai ot petu age 26 4 Removal and replacement procedures preliminary requirements 31 Tools ESI 31 Service considerations d Ap 31 Plastic allicit bate D Dt E E E 31 Cables and connectors A 32 Drive handling NT e a E 32 UT 33 Electrostatic discharge 33 Packaging and transporting guidelines esssssees 34 Workstation guidelines ao ceci XR iu e ER Een 34 vii Component replacement procedures 36 wolle M 37 E E 38 NP MINI QI UNE 40 WIAN mod le ewm RU m 42 Memory module D 44 6 Removal and replacement procedures for Authorized Service Provider parts 46 Component replacement procedures nennen nnne eene 46 x itu I rosso re 46 Nerd q EE 49 Power button board 53 TouchPad button board End
51. et 722907 001 Power connector cable 722908 001 Power button board includes cable 722909 001 TouchPad button board includes bracket TouchPad button board cable and TouchPad cable 722910 001 Rubber Kit includes front and rear rubber feet display bezel rubber bumpers and display bezel rubber screw covers 72291 1 001 Screw Kit 722912 001 Speakers include speaker cables 7229 13 001 Display panel cable includes webcam microphone module cable 722914 001 SPS Plastic Kit 723522 001 Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 6 0 MB L3 cache 37 W 729843 001 System board for use on an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material 729843 501 System board for use on computer models equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 729844 001 System board for use on computer models equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system 729844 501 System board for use on computer models equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics sub
52. hen disconnect the TouchPad board ribbon cable from the TouchPad board Detach the TouchPad button board ribbon cable 2 from the TouchPad The TouchPad button board ribbon cable is attached to the TouchPad with double sided tape Release the two clips 3 that secure the TouchPad button board to the top cover Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the TouchPad button board 4 Reverse this procedure to install the TouchPad button board Power connector cable Description Spare part number Power connector cable 722907 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 Keyboard see Keyboard on page 46 d Top cover see Top cover on page 49 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clip 2 built into the base enclosure Component replacement proced
53. ipped with an Intel Dual Core 13 3110 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system includes thermal replacement material 729844 001 7 SPS System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material Fan assembly includes cable 729844 501 719860 001 8 Processor Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 6 0 MB L3 cache 37 W 723522 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 711903 001 Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 9 Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 L2 cache dual core 35 W Heat sink Chapter 3 Illustrated parts catalog 713164001 Item Component Spare part number Heat sink for use only on computer models equipped with Intel processor and a 719861 001 graphics subsystem with UMA memory includes thermal replacement material Heat sink for use only on computer models equipped with Intel processor and a 719862 001 graphics subsystem with
54. iption White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power Amber Computer sound is off Off Computer sound is on White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off On Caps lock is on which switches the keys to all Caps lock light capital letters Lights TouchPad 10 Item Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on fhe screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Left side SQOSO Item 1 2 3 4 5 Component External monitor port Vent HDMI port USB 3 0 ports 2 Audio out headphone jack Description Connects an external VGA monitor or projector Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and
55. it Thermal paste is used on the VGA chip 3 and the heat sink section 4 that services it Component replacement procedures 65 Reverse this procedure to install the heat sink 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Processor NOTE The processor spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 719864 001 Description Spare part number Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 2 90 GHz 1600 MHz FSB 723522 001 6 0 MB L3 cache 37 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Pentium 2030M 2 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 35 W 713164 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38
56. led 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 5x3 25 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 43 Memory module Description Spare part number 8 PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 n 4 5 6 7 8 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer mod
57. lf Repair Parts Safety warning notice WARNING reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flot surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents Praducot description 1 2 External component identification a SEE R eR E 5 Finding your hardware and software information 5 DT eM TT 5 BUHRON M T M MM 7 Wo ES 8 Lig his ae etse merde E E 9 10 leftside mu bad 11 uitam a olt a uio ten na M 13 jo MP or 14 3 illustrated parts catalog 16 SS IVICCNAG 22sec as my E 17 Comput
58. m Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 34 Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance
59. mbo Adapter for use only on computer models 670290 001 equipped with an Intel processor Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 675794 001 Computer major components 21 22 Item Component Spare part number Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use 690020 001 on all computer models Realtek RTL8188EE 802 11bg n 1x1 WiFi Adapter 709848 001 Intel Wireless N 7260BN 802 11 b g n 2 2 WiFi BT 4 0 combo adaptor 717384 001 21 Service cover 686272 001 Chapter 3 Illustrated parts catalog Display assembly subcomponents _ e 9 ag Item Component Spare part number 1 Display bezel 716182 001 2 Webcam microphone module includes double sided adhesive Non HD webcam microphone module 719845 001 3 14 0 in LED SVA HD BrightView display panel 716176 001 Display Hinge Kit includes 716181 001 4 Left and right display hinge covers 5 Left and right display hinges and vertical support brackets 6 Display panel cable includes webcam microphone module cable 722913 001 7 Antenna Kit includes wireless antenna left and right main and auxiliary cables 716183 001 and transceivers 8 Display enclosure 686251 001 Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber 722910 001 bumpers and display bezel rubber screw covers Displ
60. media on page 92 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows
61. memory and the Linux operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 57 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 44 battery see RTC battery on page 60 e Fan see Fan on page 62 e sink see Heat sink on page 63 e Processor see Processor on page 67 e heat sink see PCH heat sink on page 69 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the optical drive connector cable from the system board 4 the computer right side up with the front toward you 58 Chapter 6 Re
62. moval and replacement procedures for Authorized Service Provider parts 5 Open the computer 6 Disconnect the following cables from the system board 1 Display panel cable 2 Speaker cable 3 USB board cable 7 Remove the Phillips PM2 5x3 5 screw 1 and the Phillips PM2 5x6 5 screw 2 that secure the system board to the base enclosure 8 Lift the right side of the system board 1 until it rests at an angle 9 Disconnect the power connector cable 2 from the system board 10 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 59 RTC battery Description Spare part number RTC battery 637193 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System boa
63. nal optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Chapter 9 Backing up restoring and recovering sure that the computer is connected to AC power before you begin creating the recovery media e creation process can take up to an hour or more Do not interrupt the creation process e necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 95 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e lf you need to restore your pers
64. nd replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen E NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn e
65. nnas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Chapter 2 External component identification Button Component a Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel System and Security Power Options 2 Speakers 2 Produce sound Button 7 8 Keys Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Used in conjunction with hot keys 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions Chapter 2 External component identification Descr
66. ol internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay Chapter 2 External component identification Item Component Description 4 Service cover The service cover provides access to the memory module compartment wireless module compartment keyboard retention screw and optical drive bay CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support 5 Hard drive compartment cover The hard drive compartment cover provides access to the hard drive bay and the RTC battery Bottom 15 3 Illustrated parts catalog 16 Chapter Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag Serial XXXXXXXX arranty ly Model Item Description Function 1 Product name This is the product name affixed to the front of the computer
67. on Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 14 0 in SVA display panel display specifications 89 Hard drive specifications 90 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 250 269 655 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 8 Specifications 9 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the
68. onal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e lf you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e Ifyou want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows R
69. original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system E NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Creating recovery media and backups 91 See Creating HP Recovery
70. placement procedures for Customer Self Repair parts E NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Ej NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer
71. puter models equipped with Windows 7 32 bit operating system Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in Optical drive thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives e 1 8 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm e 500 5400 rpm 7 0 mm e 320 GB 5400 rpm 7 0 mm Fixed Serial ATA 9 5 mm tray load Supports DVD RW Double Layer with SuperMulti Drive Supports zero power optical drive Audio and video Two Altec Lansing speakers HD audio Supports Microsoft premium requirements VGA webcamera fixed no tilt with activity LED 1280x720 by 30 frames per second One digital microphone Product description Category Ethernet Description Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly varying by computer model Memory Card Reader Support for the following WLAN formats e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi BT4 0 Combo Adapter e Atheros AR9845 802 11b g n 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter Realtek RTL8188EE 802 11bg n 1x1 WiFi Adapter e Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 combo adapto
72. r HP 2 In 1 multiformat Digital Media Reader Slot with push technology Reads data from and writes data to digital memory cards such as Secure Digital SD e Memory Card Reader Ports e Audio in mono microphone e Audio out stereo headphone e HDMI v1 4 supporting up to 1920x1080 60Hz e in combo jack e Smart Pin AC adapter e RJ 45 Ethernet Gigabit support with LED indicators e USB 2 0 3 0 ports on computer 3 2 on one side 1 on other USB port allocation 3 for the computer 1 for camera 1 for MiniCard e Dsub 15 pin supporting 2048 1536 external resolution 9 75Hz and 1920x2000 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Fullsize textured pocket keyboard no numeric keypad Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Power requirements Security Taps enabled by default 65W RC V EM 3 wire HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Supports the following batteries e amp cell 62 Wh 2 80 Ah Li ion battery e 6cell 47 Wh 2 20 Ah Li ion battery Supports security cable lock Category Description Operating system Preinstalled e Microsoft Windows 8 Professional e Microsoft Windows 8 Standard
73. rations 31 pointing device product description 3 ports external monitor 11 HDMI 11 monitor port 11 product description 3 USB 11 13 power button 7 power button board removal 53 spare part number power connector 13 power connector cable removal 55 spare part number 21 29 55 power cord set requirements 98 spare part numbers 25 26 power light 9 12 power requirements product description 3 processor product description 1 removal 67 spare part number 20 27 spare partnumbers 67 product description audio 2 chipset 1 display panel 1 Ethernet 3 graphics 1 hard drive 2 keyboard 3 memory card reader 3 19 29 53 memory module 2 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 3 product name 1 R removal replacement procedures 36 46 right side components 13 RJ 45 jack 13 RTC Battery spare part number 26 RTC battery removal 60 spare partnumber 21 60 Rubber Kit spare part number 21 23 29 S Screw Kit spare part number 25 29 security cable slot 13 security product description 3 service considerations cables 32 connectors 32 plastic parts 31 service cover location 15 removal 38 spare part number 22 27 38 service tag 17 serviceability product description 4 speakers removal 75 spare part number 21 29 75 specifications computer 88 WLAN module removal 42
74. rd on page 57 Remove the RTC battery 1 Turn the system board upside down with the front toward you 2 Disconnect the RTC battery cable 1 from the system board 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Detach the RTC battery 2 from the system board The RTC battery is attached to the base enclosure by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 61 62 Fan Description Spare part number Fan includes cable 719860 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components e f Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 Keyboard see Keyboard on page 46 Top cover see Top cover on page 49 System board see System board on page 57 Remove the fan 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Remo
75. rt System Diagnostics 1 Turnon or restart the computer quickly press esc and then press 2 2 Click the diagnostic test you want to run and then follow the on screen instructions EJ NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 87 Computer specifications 88 8 Specifications Metric U S Dimensions Width 37 60 cm 14 80 in Depth 24 70 cm 9 72 in Height front to rear 3 05 to 3 58 cm 1 20 to 1 41 in Weight 2 45 kg 5 39 Ib Input power Operating voltage and current 18 5V 3 5A or 19 5V 3 33A 65W 19V 4 74 or 19 5V 4 62A 9OW Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 8 Specifications 14 0 in SVA display panel display specifications Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resoluti
76. sc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Starting Setup Utility BIOS 85 Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant opp 2 Select Updates and tune ups and then select Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identity the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later
77. sided tape ACAUTION Due to the thin profile of the webcam microphone module it is easily damaged Take extra precaution to ensure the webcam microphone module is not damaged when removing and replacing the module The webcam microphone module is available using spare part number 719845 001 non HD webcam microphone module 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 If it is necessary to replace the display panel Remove the six Phillips PM2 5x4 5 screws 2 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector 3 to the display panel Component replacement procedures 81 d Disconnect the display panel cable 4 from the display panel e Remove the display panel The display panel is available using spare part number 686273 001 6 If itis necessary to replace the display hinges a Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The displ
78. sure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 5 Remove the service cover see Optical drive on page 38 Remove the hard drive 1 Remove the two Phillips PM2 5x5 75 screws 1 that secure the hard drive to the computer 2 Disconnect the hard drive connector cable 2 from the system board 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Lift up on the hard drive tab 1 to release the hard drive from the hard drive bay 4 Remove the hard drive 2 5 If it is necessary to disassemble the hard drive perform the following steps Position the hard drive with the connector toward you b Disconnect the hard drive connector cable 1 from the hard drive c Remove the four Phillips PM2 5x3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 716179 001 Reverse this procedure to install the hard drive Component replacement procedures 41 WLAN module Description Spare part number Intel Wireless N 7260BN 8
79. system with 1 GB of discrete memory and the Windows 8 Standard operating system includes thermal replacement material Sequential part number listing 29 Spare part number Description 733432 001 Display back cover in mineral black finish 733433 001 Top cover in mineral black finish includes TouchPad 30 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 31 Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag
80. t Intel HM86 Express Chipset Intel HM76 Express Chipset Graphics Internal graphics e Intel HD 4600 Series Graphics on computer models equipped with an Intel processor e Intel HD 4000 Series Graphics on computer models equipped with an Intel i3 i5 or i7 processor e Intel HD Graphics on computer models equipped with an Intel Pentium processor Supports HD decode DX11 and HDMI Panel 14 0 in lightemitting diode LED SVA HD BrightView 1366x768 display typical brightness 200 nits All display assemblies include one or two wireless local area network WLAN antenna cables Supports low voltage differential signalling LVDS 2 Category Description Chapter 1 Memory Two customer accessible upgradable memory module slots DDR3 1333 MHz single channel support DDR3 1600 downgrade to DDR3 1333 Supports 8192 MB of system RAM in the following configurations e 8192 4096 MBx2 not supported on computer models equipped with a 32 bit operating system e 8192 MB 8192 MBx1 not supported on computer models equipped with 32 bit operating system e 6144 MB 2048 MBx1 4096 MBx 1 not supported on computer models equipped with a 32 bit operating system e 4096 2048 MBx2 not supported on computer models equipped with Windows 7 32 bit operating system e 4096 4096 MBx1 not supported on computer models equipped with Windows 7 32 bit operating system e 2048 2048 MBx1 not supported on com
81. tment cover location 15 spare part number 27 hard drive connector cable illustrated 24 removal 41 Hard Drive Hardware Kit contents 24 spare part number 21 24 28 hard drive light 12 HDMI 11 headphone jack 11 Heat sink spare part number 20 heat sink removal 63 spare part number 28 29 63 heat sink assembly spare art number 21 spare part number 21 internal display switch locations 5 J jacks audioout 11 headphone 11 K key components 8 keyboard product description 3 removal 46 102 Index spare part number 19 spare part numbers 19 28 29 46 spare spare number 19 keys Action 8 esc 8 fn 8 Windows logo 8 L left side components 11 light components 9 lights AC adapter 13 caps lock 9 hard drive 12 power 9 12 webcam 6 wireless 9 M mass storage device illustrated 24 precautions 32 Memory card reader 11 memory module product description 2 removal 44 spare part numbers 21 27 44 microphone location 6 product description 2 model name 1 monitor port 11 mute light mule 9 operating system product description 4 optical drive 28 location 13 precautions 32 product description 2 removal 38 spare part number 21 24 2B 38 optical drive connector cable removal 71 spare partnumber 21 29 71 optical drive eject button 13 P packaging guidelines 34 PCH heat sink removal 69 spare partnumber 69 plastic kit spare partnumber 29 plastic parts service conside
82. ture extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy ACAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little
83. ug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 99 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 100 Chapter 11 Recycling Index A AC adapter spare part number 27 28 AC adapter light 13 AC adapter spare part number 25 27 Action keys 8 antenna locations 6 removal 83 spare part number 23 28 84 Antenna Kit spare part number 23 28 84 audio product description 2 audio out jack 11 B back cover spare part number 28 base enclosure spare part number 21 base enclosure spare part numbers 28 battery removal 37 spare part number 27 spare part numbers 21 37 battery bay 14 battery release latch 14 bottom components 14 button component 7 buttons optical drive eject 13 power 7 TouchPad 10 cables service considerations 32 caps lock light 9 chipset product description 1 components bottom 14 button 7 display 5 keys 8 leftside 11 lights 9 rightside 13 TouchPad 10
84. umber listing 26 Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 49037 1 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use in Italy 3 pin black 1 83 m 49037 1 201 Power cord for use in Thailand 3 pin black 1 83 m 49037 1 AAT1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 1 Power cord for use in Taiwan 3 pin black 1 83 m 49037 1 ADI Power cord for use in Korea 3 pin black 1 83 m 49037 1 D01 Power cord for use in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use in India 3 pin black 1 83 m 634250 001 750 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 634932 001 500 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 637193 001 RTC battery includes cable and double sided tape 670035 001 320 GB 5400 rpm 7 0 mm hard drive does not include hard
85. ures 55 3 Release the power connector 3 from the mold built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts System board EJ NOTE The system board spare part kit includes the processor and replacement thermal material Description Spare part number Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729844 501 FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3 31 10M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729844 001 FSB 35 W a graphics subsystem with 1 GB of discrete memory and the Linux operating system Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729843 501 FSB 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating System Equipped with an Intel Dual Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 1600 MHz 729843 001 FSB 35 W a graphics subsystem with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset a graphics subsystem 720459 501 with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset
86. ve the Phillips PM2 0x5 0 screw 2 that secures the fan to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the fan 3 Reverse this procedure to install the fan Heat sink NOTE The heat sink spare part kit includes replacement thermal material Replacement thermal material is also available in the Thermal Material Kit spare part number 719864 001 Description Spare part number Heat sink includes replacement thermal material 719861 001 Heat sink includes replacement thermal material 719862 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components Optical drive see Optical drive on page 38 Hard drive see Hard drive on page 40 WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 Component replacement procedures 63 e cover see Top cover on page 49 f System board see System board on page 57 g Fan see Fan on page 62 Remove the heat sink 1 Turn the system board upside down with the front

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