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HP LaserJet Enterprise MFP M725dn

1. 5 In the Print dialog box click the OK button to print the job Status Idle Type moe s Where LPTi Print to file Comment Manual duplex Page range Copies Current page Selection Pages Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Print Allpagesinrange m PagesPersheet 1page la 78 Chapter 5 Print ENWW Manually print on both sides Windows Ey NOTE Follow these steps to print on both sides of a paper size or type that is not supported by the automatic duplexer 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name Properties Status d Find Printer Type Where E Print to File Comment i E Manual duplex Page range ll section For example type 1 3 5 12 or plsi pls2 pls3 p s3 Print what Document Zoom Print al pages in range Pages per sheet 1 page Scale to paper size No Scaling z 3 Click the Finishing tab M Print on both sides manually _ Flip pages up Booklet layout Off Pages per sheet 1 page per sheet C Print page borders Page order Right then Down Orientation Portrait Landscape
2. Orientation COE ENWW Send a scanned document to one or more email addresses 157 8 158 Touch the Start button to begin sending NOTE The product might prompt you to add the email address to the address book NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the preview screen To set up another email job touch the OK button on the Status screen NOTE You have the option to retain the settings from this job to use for the next job Chapter 7 Scan send Ready 100 gt amp cal Preview Auto detect Auto Auto PDF Document File Type Optimize Text Picture Manually adjust Original Sides Q 2 sided i Page 2 F Resolution ae Content Orientation 150 dpi Portrait Ne Auto detect Auto Notification Do not notify Image Adjustment e Default send E mail g Sending Preview C Status adii Sending To set up net job touch OK 100 n Auto detect Letter Letter ex Output Quality Medium Job ID Guest E mail 12 24 PM _ Retain settings for next job Untitled 12 24 34 PM m More Options ENWW Use the address book to send email You can send email to a list of recipients by using the address book Depending on how the product is configured you might have one or mo
3. Color Black Reduce Enlarge Collated More Options Image Adjustment Paper Selection Default ENWW Make multiple copies 121 4 5 122 Enter the number of copies and then touch the OK button Touch the Start button Chapter 6 Copy aja cor CC Ready Copies 1 n Auto detect Ready Copies Color Black 5 N o N Collate Reduce Enlarge g nt Collated Auto Image Adjustment mel Paper Selection ENWW Copy a multiple page original The document feeder holds up to 100 pages depending on the thickness of the pages 1 Place the document into the document feeder with the pages facing up Adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Copies field to open a keypad ENWW AE Start Copy elole Sign In Ready copies Quick Sets Access preset job options for Make copies from an original 5 commonly used jobs document Save to USB Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Retrieve from Device Memory Send a document to one or more fax numbers Send a document as an attachment to an e mail Save to Device Memory a lel Coy py Ready Copies 100 gt FH Auto detect Legal Legal Color Black
4. 275 The file does not print from the USB flash drive 0 0 0 ccccccecccccecaeeeceeeeeeeeceesaeeeeeeeeaees 275 The file that you want to print is not listed in the Retrieve from USB menu 0000 276 SOlWe USB COMMECHOM problems sasir pains ects nd eh tesa cee ns Stee Rede ed aaa tem ads 277 Solve wired neiwork Problems nesso n E E bet ombeanalet titel A 278 The product has a poor physical connection cceccccseeeeccceeaeeeeeeeeeeeeesueeeeeeeaeeeeeas 278 The computer is using the incorrect IP address for the product cccceceesceeeeeeeeeeeeeees 278 The computer is unable to communicate with the Product ccccceecceseeeceeeeeeceueeeeeens 279 The product is using incorrect link and duplex settings for the network ccccesseeees 279 New software programs might be causing compatibility problems c0cccceeeeeees 279 The computer or workstation might be set up incorrectly cccccssseececceeeeseeeeeeeeeaene ees 279 The product is disabled or other network settings are incorrect ccccceeeseeeeeeeeeeeeeeees 279 Sie TAES AA ern eee E AEE A Re ee Re Ese nT me er eee ee 280 Checklist TOR SOIVING tax Problems siyscnh aise tees n a tes ediete Mera sasaomasseateds 280 ENWW ENWW What type of phone line are you USING ccccccceccceeeeeeseeseeeeeeeeeeeeseeenaaas 280 Are you using a surge protection device ccceecccceeseeeeeeeeeeeeeeesaeeeee
5. if job name exists Use Job Name 1 99 Job Notification Options Display Job ID when printing CA 0k Cancel __Apy Page range Copies All Number of copies 1 _ Current page Selection P L e or D Pages L L Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Zoom Print All pages in range Pages per sheet 1 page iz Scale to paper size No Scaling gt oe You can store jobs on the product so you can print them at any time 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Job Storage menu 4 In the Mode drop down list select the type of stored job e Proof and Hold Print and proof one copy of a job and then print more copies e Personal Job The job does not print until you request it at the product control panel If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel ENWW Store print jobs on the product 107 7 e Quick Copy Print the requested number of copies of a job and then store a copy of the job in the product memory
6. ENWW HP Embedded Web Server 209 Table 9 8 HP Embedded Web Server Other Links list continued Menu Description Shop for Supplies Connects to the HP SureSupply Web site where you can receive information on options for purchasing original HP supplies such as toner cartridges and paper Product Support Connects to the support site for the product from which you can search for help regarding various topics 210 Chapter9 Manage the product ENWW HP Utility Mac OS X HP Utility is a software program that provides access to the product in Mac OS X You can use HP Utility when the product uses a USB cable or is connected to a TCP IP based network Open HP Utility From the Finder click Applications click Utilities and then click HP Utility If HP Utility is not included in the Utilities list use the following procedure to open it 1 2 3 4 5 At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon Select the product in the lett side of the window Click the Options amp Supplies button Click the Utility tab Click the Open Printer Utility button HP Utility features HP Utility consists of pages that you open by clicking in the All Settings list At the top of any page click the icons to access HP Web sites for the following information HP Support Supplies Registration Recycling The following table desc
7. 252 Chapter 10 Solve problems ENWW e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Check the environment Environmental conditions can directly affect print quality and they are a common cause for paper feeding problems Try the following solutions e Move the product away from drafty locations such as air conditioning vents or open windows or doors e Make sure the product is not exposed to temperatures or humidity outside of product specifications e Do not place the product in a confined space such as a cabinet e Place the product on a sturdy level surface e Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top e Protect the product from airborne debris dust steam grease or other elements that can leave residue inside the product Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Ee NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the
8. From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e General Settings e Print Quality e Image Registration Select the tray that you want to adjust Touch the Print Test Page button and then follow the instructions on the printed pages Touch the Print Test Page button to verify the results and then make further adjustments if necessary When you are satistied with the results touch the Save button to save the new settings Improve print quality 255 Improve copy quality Check the scanner glass for dirt or smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Press the power button to turn off the product and then disconnect the power cable from the electrical outlet 2 Open the scanner lid Align paper that has copy defects with the scanner glass to identity the locations of dirt or smudges Va eee Th 256 Chapter 10 Solve problems ENWW 3 Clean the main scanner glass the document feeder glass the small strip of glass on the left side of the scanner and the hie foam backing Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Dry the glass and white place backing by using a chamois or a cellulose sponge to prevent spott
9. Reduce Enlarge Collated More Options Paper Selection Image Adjustment Auto Default Copy a multiple page original 123 4 5 124 Enter the number of copies and then touch the OK button Touch the Start button Chapter 6 Copy aja cor CC Ready Copies 1 n Auto detect Ready Copies Color Black 5 N o N Collate Reduce Enlarge g nt Collated Auto Image Adjustment mel Paper Selection ENWW Collate a copy job 1 From the Home screen on the product control E Y 119 Start Copy panel touch the Copy button O smn eo oE Quick Sets Access preset job options for commonly used jobs Make copies from an original document Send a document as an attachment to an e mail Send a document to one or more fax numbers Save the scanned job to a USB Send a document to a folder on storage device the network i Takan Ready Copies ea ao Auto detect Legal Legal Color Black 1 to 1 sided Auto Reduce Enlarge Collated Auto More Options 5 z ie Image Adjustment Paper Selection Default ENWW Collate a copy job 125 3 4 126 Touch the Collate on Sets in page order option Touch the OK button Touch the Start button Chapter 6 Copy OOO Ready Copies 1 100 n il m Auto detect Legal Legal Collate on Sets in page order Q Collate of
10. All Current page Selection Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Print ppp fe ENWW Create a booklet Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Status Find Printer Type Where Print to File Comment E Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document x Zoom Print al pages in range Pages per sheet page Scale to paper size No Scaling 3 Click the Finishing tab E Print on both sides _ Rip pages up Booklet layout OF Pages per sheet 1 page per sheet C Print page borders Page order Right then Down Orientation Portrait Landscape F Rotate by 180 degrees 4 Select the Print on both sides check box a Ls Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Services Document Options E Fip pages up Booklet layout iy Off v Pages per sheet 1 page per sheet Ie C Print page borders Orientation Portrait Landscape F Rotat
11. Ap LASERJET ENTERPRISE MFP M725 User Guide M725z M725z Ap HP LaserJet Enterprise MFP M725 User Guide Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CFO066 9090 1 Edition 2 11 2012 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents t PrOOUel INMWOGUCH ON sssrinin EEEE EE sna ceqeeapinacrsenceinneseeasesieees 1 PEOGUET COMO SOR oricacertecemcaicsseetncsesevie psacmianensd
12. Landscape F Rotate by 180 degrees 4 Select the number of pages per sheet from the Pages per sheet drop down list Advanced Ping Srotads Paper Quatiy Beds Frishino Job Storage Serves Document Options E Print on both sides _ Flip pages up B ooklet layout Orientation Portrait Landscape F Rotate by 180 degrees ENWW Print tasks Windows 8 82 5 Select the correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 In the Print dialog box click the OK button to print the job Chapter 5 Print Advanced Printing Shortcuts Paper Quality Effects Finishi Document Options Print on both sides Flip pages up f l layou Portrait D Landscape Rotate by 180 degrees Name gt Status Idle Type _ e e amp Where LPT 1 Comment Page range all Current page Selection Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Print All pages in range x z Copies Number of copies 1 gt Zoom ENWW Select the page orientation Windows 1 From the software
13. Where LPT1 Comment Page range All C Current page Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Selection Print All pages in range Copies Number of copies 1 ag e lama Zom gt Pages per sheet 1 page Scale to paper size No Scaling ENWW Select the paper type Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name oy Properties operties Status Find Printer Type Where E Print to File Comment my E Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document fz Zoom Print al pages in range Pages per sheet page Scale to paper size No Scaling 3 Click the Paper Quality tab Printing Shotts Paper Qualty efecs Finishing Job Storage Services m Paper Options Paper sizes 8 5 x 11 inches Letter T Paper source Automatically Select Paper type Unspecified m Print Quality Special pages Covers FastRes 1200 7 Print pages on different paper EconoMode invent 4 From the Paper type drop down list click th
14. 3 Several options are available You can configure defaults for all options or for only some options Ey NOTE To learn about each menu option touch the Help button in the upper right corner of the screen for that option Menu item Copies Sides Collate Reduce Enlarge Paper Selection Image Adjustment Content Orientation Optimize Text Picture Pages per Sheet Original Size Booklet Format Description Use the Copies feature to set the default number of copies for all copy jobs Use the Sides feature to indicate whether the original document is printed on one or both sides and whether the copies should be printed on one or both sides When you are making multiple copies of a document use the Collate feature to assemble each set of pages in the same order as the original document Turn off the Collate feature to group the same pages together For example if you are making five copies of a document that has two pages all five first pages would be grouped together and all tive second pages would be grouped together Use the Reduce Enlarge feature to scale the size of the document up or down To reduce the image select a scaling percentage that is less than 100 To enlarge the image select a scaling percentage that is greater than 100 Use the Paper Selection feature to specity which tray to use for printing copies Use the Image Adjustment feature to improve the overall quality of the copy Use the Cont
15. Details 196 Chapter 8 Fax ENWW Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits These are then assembled into packets which travel on the Internet The packets are converted and transmitted back to analog signals at or near the destination Transmission of information on the Internet is digital instead of analog Therefore there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network PSTN Fax is very dependent upon timing and signal quality so a fax transmission is more sensitive to a VoIP environment The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service e Begin with the fax speed set in Fast V 34 mode and with Error Correction Mode ECM turned on The V 34 protocol handles any changes in transmission speed needed to accommodate VolP networks e f numerous errors or retries occur with the fax speed set to Fast set it to Medium V 17 e f errors and retries persist set the fax speed to Slow V 29 because some VoIP systems cannot handle the higher signal rates associated with fax e In rare cases if errors persist turn off ECM on the product The image quality might decrease Ensure that the image quality is acceptable with ECM off before using this setting e Ifthe preceding setting changes h
16. From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Receive Settings e Blocked Fax Numbers Touch the Fax Number to Block field to display the keyboard Type a number and then touch the OK button Touch the green arrow to move the number to the Blocked Fax Numbers list Ee NOTE To add additional blocked fax numbers repeat steps 3 through 5 Touch the Save button to save the blocked fax numbers list Delete numbers from the blocked fax list 1 2 ENWW From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Receive Settings e Blocked Fax Numbers Touch the number to be deleted from the Blocked Fax Numbers list touch the Delete button and then touch the Save button Touch the OK button to confirm the deletion of the number Repeat steps 3 and 4 to delete more numbers from the Blocked Fax Numbers list or touch the Delete All button and then touch the Save button to delete all numbers from the Blocked Fax Numbers list at once Block incoming faxes 179 Configure default options for fax receive jobs Ee NOTE Default job option settings are shared across all fax methods analog LAN and internet fax 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus
17. If you want to use the log for record keeping purposes print the log periodically and then clear it 198 Chapter 8 Fax ENWW To clear the fax activity log complete the following steps 1 On the control panel touch the Administration icon 2 Open the following menus e Fax Settings e Clear fax activity log 3 Touch the Clear button to clear the fax activity log Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent listed by billing code The following information is provided in this report e Billing code number e Date and time of all faxes that were successfully sent e Identification number e Duration off hook time e Number of pages sent e _ Result success The database stores the most recent 500 faxes If you want to use the report for record keeping purposes print the report periodically and then clear it Blocked fax list report The blocked fax list report contains the list of fax numbers that the product has been configured to not receive faxes from Speed dial list report A speed dial list report lists the fax numbers assigned to speed dial names Fax call report The fax call report is a brief report that indicates the status of the last fax that was sent or received ENWW Fax reports 199 200 Chapter 8 Fax ENWW 9 Manage the product e Configure IP network settings e HP Embedded Web Server e HP Utility Mac OS X e Use HP Web J
18. Software and firmware upgrades and installation instructions for this product are available at www hp com support MFPM7 25series Click Support amp Drivers click the operating system and then select the download for the product ENWW Solve problems checklist 223 Factors that affect product performance 224 Several factors affect the time it takes to print a job Maximum product speed measured in pages per minute ppm The use of special paper such as transparencies heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The product I O configuration The network operating system and configuration if applicable The print driver that you are using Chapter 10 Solve problems ENWW Restore factory set defaults 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Restore Factory Settings 3 A verification message advises that completing the reset function might result in loss of data Touch the Reset button to complete the process Ee NOTE The product restarts automatically after the reset operation completes ENWW Restore factory set defaults 225 Control panel help The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in t
19. also generate messages indicating success The message information consists of a text description and a numeric code a few messages do not include numeric codes Only the text part of the message is displayed on the product control panel however both the text message and numeric code are listed in the Fax Activity Report Fax Call Report and the Fax T 30 Trace The numeric code is shown in parentheses after the text part of the message in the reports The fax modem generates the numeric code Usually a numeric code of 0 indicates a normal modem response Some messages always display a numeric code of 0 other messages can have a range of numeric codes and a few messages have no numeric code Usually a numeric code of 0 indicates an error was not associated with the fax modem but occurred in another part of the fax system or other product sytem such as the printing system Non zero error codes give further detail into the particular action or process that the modem is executing and they do not necessarily indicate that there is a problem with the modem Chapter 10 Solve problems ENWW ENWW Persistent error messages with numeric codes different than those listed here require assistance of customer support Print a Fax T 30 Trace report before contacting customer support to help identity the problem This report contains details of the last fax call 1 From the Home screen on the product control panel scroll to and touch the Admin
20. e Fax Settings e Fax Receive Settings e Default Job Options Configure any of the following settings Menu item Description Notification The Notification setting controls when the fax call report is printed for incoming faxes Stamp Received Faxes The Stamp Received Faxes setting enables or disables stamping incoming faxes The stamp prints the date time phone number and page number on each incoming page Fit to Page When selecting a page size to print a fax the product determines the closest page size that matches the intended size from sizes available in the product If the fit to page setting is enabled and the received image is larger than that page size the product attempts to scale the image to fit the page If this setting is disabled an incoming image larger than the page splits across pages Paper Selection Use the Paper Selection feature to specify which tray to use for printing faxes Sides Use the Sides feature to specify 1 sided or 2 sided ouput for faxes 180 Chapter 8 Fax ENWW Fax archiving and forwarding Use the fax archive feature to save archival copies of all incoming faxes all outgoing faxes or both to a specitied email address network folder or FTP server Use the fax forwarding feature to forward all received faxes all outgoing faxes or both to another fax number When fax forwarding is enabled the receiving product prints the fax and also forwards the fax to the tax forward number Us
21. e View and print internal pages e Receive notification of product and supplies events e View and change network configuration To use the HP Embedded Web Server your browser must meet the following requirements e Windows Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later e Mac OS X Safari or Firefox using Bonjour or an IP address e Linux Netscape Navigator only e HP UX 10 and HP UX 11 Netscape Navigator 4 7 The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available Open the HP Embedded Web Server 1 Identify the product IP address or host name If the Network button is visible on the Home screen on the product control panel touch that button to display the address Otherwise follow these steps to print or view the product configuration page a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus o Reports Configuration Status Pages Configuration Page 204 Chapter9 Manage the product ENWW c Touch the Print or View button d Find the IP address or host name on the Jetdirect page In a supported Web browser on your computer e
22. 202 supplies counterfeit 52 non HP 51 60 ordering 50 partnumbers 55 recycling 60 replacing toner cartridges 61 status viewing with HP Utility 211 supplies status 251 supplies status page description 14 supported paper 28 system requirements HP Embedded Web Server 204 T T 30 Trace report 289 TCP IP manually configuring IPv4 parameters 202 manually configuring IPv6 parameters 203 toner cartridges imaging drum 59 jams clearing 243 loading 59 memory chip 59 non HP 51 60 order numbers 60 part numbers 55 pulltab 59 recycling 60 302 Index replacing 61 sealing tape 59 storage 60 toner cartridge status 251 transparencies printing Windows 85 Tray 1 capacity 35 Tray capacity 35 jams 236 loading paper 36 orientation 35 Tray 2 clearing jams 237 loading paper 39 Tray 3 clearing jams 237 loading paper 39 trays configure 33 included 2 loading paper 36 locating 5 part numbers 58 Trays 2 and 3 capacity 38 orientation 38 troubleshooting AirPrint 113 checklist 222 direct connect problems 277 easy access USB printing problems 275 jams 228 229 Mac problems 293 network problems 278 paper feed problems 227 PBX systems 285 slow fax reception 283 slow fax transmission 285 troubleshooting tools HP Embedded Web Server 208 two sided copying 128 129 two sided printing settings Windows 77 U uninstalling Mac software 296 uninstalling Windows software 295 universal print driver 68 usage pa
23. Clean the pickup rollers and separation pad in the document feeder ccccceeeeeees 265 Improve TOC gudli y emne na a bana Ga teeon o eoetetsasenens aacaaaes 267 Check the scanner glass for dirt or smudges cccccsseeeecceceeeeeeeseeeeeeeeesaeeeseeeeeesaaeees 267 Check the send fax resolution settings cccccccccccceeseeeeceeeeeeesaeeeeeeeeeeessseeeeeeeeeeaaees 268 Check the image adjustment settings 4asicaxsieis con etc ca celta toes eset aeat auialsudsteuteuticeadiaee 269 Optimize fax quality for text or pictures ccccccceccccccseeccceeeeeeceeeueeeceeeseeeecessaeeeeeeees 269 CHECK Ihe ErrOr COMECTION SOHINGS scorsu noi dsein desveasan acai E ETO 269 Send to a different fax machine 255i Soh ds 2 sh actos ionann ara ence e a aa aoa N 270 Clean the pickup rollers and separation pad in the document feeder ccccceeeeeees 270 Check the fitto page setting sa cce 8a uGieu tee dente dentaastcatae natiodneneunteasee Sateceane saponin 271 Check ine sender s tax machine ssscsrorosaenor a e E TA 272 The product does not print or it prints slowly cccccccccceecccceeeecceeeeseeeceeeseeeeeeeseeeeeeesseeseseeaeeeeees 273 Ihe produci GOSS MO TORU aceiren E E E EE 273 Ihe produer prai SIOWIY cose cess beak ana a alaeateseauadenesiaatn 274 Solve easy access USB printing problems aficcisce divisor tear tee nie eee eee eee 273 The Retrieve from USB menu does not open when you insert the USB flash drive
24. Connect the product to a computer by using a USB cable and install the software Windows 19 Connect the product to a network by using a network cable and install the software Windows Configure the IP address 1 Make sure the product is turned on and that the Ready message displays on the product control panel display 2 Connect the network cable to the product and to the network _ 3 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 4 From the Home screen on the product control panel touch the Network button to identify the product IP address or host name If the Network button is not visible you can find the IP address or host name by printing a contiguration page a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus e Reports e Configuration Status Pages e Configuration Page c Touch the View button to view the information on the control panel or touch the Print button to print the pages 20 Chapter 2 Connect the product and install software ENWW d Find the IP address on the Jetdirect page 5 IPv4 If the IP address is 0 0 0 0 or 192 0 0 192 or 169 254 x x you must manually configure the IP address Otherwise the network configuration was successful IPv6 If the IP address begins
25. Lift the latch to release the document feeder cover 2 Open the document teeder cover 230 Chapter 10 Solve problems ENWW 3 Lift the jam access door and remove any jammed paper If necessary rotate the green wheel at the front of the document feeder to remove jammed paper 4 Close the document feeder cover Clear jams in the output bin area 1 If paper is visible from the output bin grasp the leading edge and remove it ENWW Clear jams 231 Clear jams in the stapler stacker 1 If paper is visible in the stapler stacker output bin grasp the leading edge of the paper and slowly pull the paper out of the product 2 Open the upper left door 3 Press the green tab down to open the bar 232 Chapter 10 Solve problems ENWW 4 Grasp both sides of the paper and slowly pull the paper out of the product 5 Close the guia door door Make sure that both sides of the door snap into place Clear staple jams To reduce the risk of staple jams make sure that you staple 30 or fewer pages of paper 80 g m 20 b at a time ENWW Clear jams 233 1 Open the stapler door 2 Remove the staple cartridge 3 Remove any loose staples from the product 234 Chapter 10 Solve problems ENWW 4 Lift up the lever on the front of the staple cartridge 5 Remove the sheet of staples from the stapler 6 Push down the lever on the front of the staple cartri
26. NOTE Increasing the resolution increases the fax size and send time 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Default Job Options 268 Chapter 10 Solve problems ENWW 3 4 5 Touch the Resolution button Select one of the predefined options Touch the Save button Touch the Start button Check the image adjustment settings Adjust these additional settings to improve send fax quality 1 2 5 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Send Settings e Default Job Options Touch the Image Adjustment button Adjust the sliders to set the Darkness level the Contrast level the Sharpness level and the Background Cleanup level Touch the Save button Touch the Start button Optimize fax quality for text or pictures Optimize the fax job for the type of image being scanned text graphics or photos 1 2 3 4 From the Home screen on the product control panel touch the Copy button Touch the More Options button and then touch the Optimize Text Picture button Select one of the predetined options or touch the Manually adjust button and then adjust the slider in the Optimize For area Touch the OK button Touch the Start button 9 NOTE These settings are te
27. ON cers cere A E E A EE sue A E A E E A 110 Use the HP ePrint software a cecsaeccaratorcereidaaieceiencmatsnatamneiedsacanteotebeeauaiiordant wiser timonoraptaeddnntmoiouses 111 Uee ate 0 4 AIDE eee A E E een ee 112 Connect the product to AirPrint sactconcancesieseecsa tac grsiene di esccustewentauninattencuensaetnateren ses 112 Find the product AirPrint name cccccceeccceseeeee ce eeeee a eeeeeaeeeeeeeeeeeeesneeeeeaeeeeesneeeeeas 112 POMONA 0 Neil E E EEE acon EE A OEE E 112 Change the AirPrint product name sayententsssncemtosancentotue dneeeanesnestandemeuncieunetaveapeateeededs 113 Solve LEE ll MOONS S sae ccienteerrastinud ers tenareatpevier duitearanindoses EEN rE EEE EEEE EEE a i 113 Use AP Smad Prini Windows l srerrorerr rosnie u eE E 114 Uero yace U DPR eae E EEE arte eat EE EE E O ER 115 Print easy access USB document ccccsecccesseeecceeeeeeeeseeeeeesseeeeeueeeeeeueseeeseeeeeeaeeees 116 CY aE E EE E OAOA OOE 117 Set new default copy Se ING Sate canes aeaeenngenenscenaneseaeneascaeezccnp cateeaeaconisaa seiaue a moanaseimenteretencaeanene 118 INGE ASA COO atresia eerie terse A state E oad aanepece tedeteed an E EE ES 120 Mak m liple ONS cts ca suave te innsdeeared pr RNE tinder detest ec vioertine E ERRET 121 Copy d muliplepage Orginal esrssmerrrksrenineeede narin ewes EE E Ea 123 Colere Oy oo era aren re E E le rs er E eee ey 125 SEO TG COs Oye te re secre cartes E E E E E env acoueateontnr E EEN 127 Copy
28. Only one fax feature either LAN fax analog fax or internet fax can be enabled at a time If you want to use analog fax when LAN fax is enabled use the HP MFP Digital Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax Set or verify the date and time The date and time setting for the fax accessory is the same value as the product date and time setting Use the Fax Setup Wizard to provide this information or follow these steps 1 2 eS i is 8 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e General Settings e Date Time Settings e Date Time Touch the correct Time Zone setting for your locale Touch the Month drop down menu and select a month Touch the boxes next to the Date drop down menu to enter the day and year from the keypad Touch the boxes below the Time heading to enter the hour and minutes from the keypad and then touch the AM or PM button Touch the Adjust for Daylight Savings feature if necessary Touch the Save button to save the settings Set or verify the date time format The date and time format setting for the fax accessory is in the same format as the product date and time setting Use the Fax Setup Wizard to provide this information or follow these steps 1 2 ENWW From the Home screen on the product control panel scroll to and touch the Administration button Open the
29. Original Sides feature to select sided or 2 sided originals Notification Use the Notification feature to select when and how you are notified of the status of an outgoing fax This setting applies to the current fax only To change the setting permanently change the default setting Content Orientation Use the Content Orientation feature to set how the fax content is oriented on the page For 1 sided pages choose Portrait short edge on top default setting or Landscape long edge on top For 2 sided pages choose Book style short edge on top or Flip style long edge on top Original Size Use the Original Size feature to match your fax content to the size of the original document Image Adjustment Use the Image Adjustment feature to adjust the Darkness Contrast Background Cleanup or Sharpness settings In some cases a gray background on the document causes the fax to transmit more slowly NOTE Touch the Default button to reset the sharpness setting to the factory setting Optimize Text Picture Use the Optimize Text Picture feature to produce fax output that best matches the original Sending graphics and photos in text mode results in lower quality images ENWW Configure default options for fax send jobs 175 176 Menu item Job Build Blank Page Suppression Chapter 8 Fax Description Use the Job Build feature to combine multiple originals into a single fax job Use the Blank Page Suppression feature to
30. Print is compatible with Windows browsers only 114 Chapter 5 Print ENWW Use easy access USB printing This product features easy access USB printing so you can quickly print files without sending them from a computer The product accepts standard USB flash drives in the USB port on the front of the product You can print the following types of files e pdf e prn e pcl e ps e cht Before you can use this feature you must enable the USB port Use the following procedure to enable the port from the product control panel menus 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Enable Retrieve from USB 3 Select the Enable option and then touch the Save button If you have connected the product directly to a computer configure the following setting so the product wakes from Sleep mode whenever you insert a USB flash drive 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Energy Settings e Sleep Timer Settings 3 In the Wake Auto On to These Events list select the All events option and then touch the Save button ENWW Use easy access USB printing 115 Print easy access USB documents Te 116 Insert the USB flash drive into the USB port on the left side of the product control panel NOTE You might need to remove
31. Settings menu and the Fax Receive Settings menu Chapter 10 Solve problems Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits These are then assembled into packets which travel on the Internet The packets are converted and transmitted back to analog signals at or near the destination Transmission of information on the Internet is digital instead of analog Therefore there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network PSTN Fax is very dependent upon timing and signal quality so a fax transmission is more sensitive to a VoIP environment The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service e Begin with the fax speed set in Fast V 34 mode and with Error Correction Mode ECM turned on The V 34 protocol handles any changes in transmission speed needed to accommodate VolP networks e f numerous errors or retries occur with the fax speed set to Fast set it to Medium V 17 e f errors and retries persist set the fax speed to Slow V 29 because some VoIP systems cannot handle the higher signal rates associated with fax e In rare cases if errors persist turn off ECM on the product The image quality might decrease Ensure that the image quality is acceptable with ECM off before using this setting e If
32. Start click Run and then type cmd b Type ping followed by a space and then the IP address for your product c If the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network HewlettPackard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 279 Solve fax problems Checklist for solving fax problems Use the following checklist to help identity the cause of any fax related problems you encounter e Are you using the fax cable supplied with the fax accessory This fax accessory
33. The stapler supports paper only Do not try to staple other types of paper such as envelopes transparencies or labels To configure the default location where the product places the staples on the pages follow this procedure 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Stapler Stacker Settings e Stapling 3 Select a staple location from the list of options and then touch the Save button The following options are available e None e Top left or right Ee NOTE For documents with portrait orientation the staple is in the upper left corner For documents with landscape orientation the staple is in the upper right corner 46 Chapter 3 Input trays and output bins ENWW e Top left e Top right ENWW Stapler stacker z and z models only 47 48 Chapter 3 Input trays and output bins ENWW 4 Parts supplies and accessories e Order parts accessories and supplies e HP policy on non HP supplies e HP anticounterteit Web site e Print when a toner cartridge is at estimated end of life e Enable or disable the Very Low Settings options from the control panel e Customer self repair parts e Accessories e Toner cartridge e Staples stapling models only ENWW 49 Order parts accessories and supplies Order supplies and paper www hp com go suresuppl Order genuine HP parts or accessories www hp com buy parts Order through se
34. Windows 81 paper 3 500 sheet high capacity input tray capacity 44 3 500 sheet high capacity tray 44 500 sheet tray capacity 41 covers using different paper 88 first and last pages using different paper 88 jams 228 loading Tray 1 36 loading Trays 2 and 3 39 selecting 252 supported paper sizes 28 supported sizes 28 supported types 32 Tray capacity 35 Trays 2 and 3 capacity 38 paper jams 3 500 sheet high capacity tray 240 paper pickup problems solving 227 paper size changing 101 paper sizes selecting Mac 103 selecting custom sizes Mac 103 selecting custom sizes Windows 102 paper type selecting Windows 85 paper types selecting Mac 98 paper covers printing Mac 99 paper ordering 50 part number accessories 58 part numbers replacement parts 55 supplies 55 toner cartridges 55 trays 58 PBX systems troubleshooting 285 PCL drivers universal 68 PCL font list description 15 performance factors Tray 1 224 phone lines troubleshooting 285 photos copying 140 portrait orientation changing Mac 98 selecting Windows 83 ports locating 8 power connection locating 6 8 power switch locating 5 presets Mac 97 print drivers supported 68 print drivers Mac changing settings 71 settings 97 print drivers Windows changing settings 70 print on both sides Mac 97 Windows 79 print settings HP Embedded Web Server 206 printing from USB storage accessories 115 settings Mac 97 stored jo
35. a Check the power cable b Check that the power is turned on c Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications connect the product directly into the electrical outlet If it is already connected into the outlet try a different outlet d If none of these measures restores power contact HP Customer Care The control panel should indicate a Ready status If an error message displays follow the instructions on the control panel to resolve the error Check the cabling a Check the cable connection between the product and the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection Ensure that the selected paper size and type meet specifications Also open the Trays menu on the product control panel and verify that the tray is contigured correctly for the paper type and size Print a configuration page If the product is connected to a network an HP Jetdirect page also prints a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus o Reports Contiguration Status Pages Configuration Page c Touch the Print button to print the page It
36. a USB Send a document to a folder on storage device the network Retrieve from Device Memory Ready Preview G From admin company com To CC ooo Subject Pid File Name Untitled Jul 27 2011 9 04 43 AM More Options Send a document as an i attachment to an e mail Save to Device Memory ENWW 4 Enter the email address To send to multiple addresses separate the addresses with a semicolon or touch the Enter button on the touchscreen keyboard after you type each address 5 Complete the CC Subject and File Name fields by touching the field and using the touchscreen keyboard to enter information Touch the OK button when you have completed the fields 6 To change the settings for the document touch the More Options button 7 If i are sending a two sided document select the Original Sides menu and select the 2 sided option Touch the OK button m Vv A D lt eJ O Q a name company conm T z a a a dg ag Gq dg da dq t a qq qd aga aga aq Gg Gg ag Gg Sq t Co Ao o ea Ready Preview G From admin company com To Subject File Name Untitled Jul 27 2011 9 09 13 AM v More Options send E mail g Ready 100 b a ree CR Auto detect Auto Auto PDF sa Touch the Orientation button to select portrait landscape and back side orientation
37. adjust button and then adjust the slider in the Optimize For area Touch the OK button 4 Touch the Start button NOTE These settings are temporary After you have finished the job the product returns to the default settings ENWW Optimize copy quality for text or pictures 133 Adjust the copy lightness darkness 1 From the Home screen on the product control 3 Start Copy panel touch the Copy button OG Access preset job options for commonly used jobs Make copies from an original document Send a document to one or more fax numbers Send a document as an attachment to an e mail Save to Network Folder Send a document to a folder on the network Save the scanned job to a USB storage device Ready Copies 100 9a a B Color Legal Legal Retrieve from Device Memory 2 Touch the Image Adjustment button Color Black 1 to 1 sided Collate Reduce Enlarge Uncollated More Options Paper Selection Image Adjustment Auto Default 134 Chapter 6 Copy ENWW 3 Adjust the sliders to set the Darkness level the Contrast level the Sharpness level and the Background Cleanup level Touch the OK button 4 Touch the Start button ENWW Ready Copies gt 92 Color Legal Legal Image Adjustment Darkness Contrast Background Cleanup Sharpness Less Auto detect Legal Legal Color Black Reduce
38. alignment sssnnnnsessnnnnseennnsssseenssssssrrnsssressssserrssssrerersssrersess 255 Imorove copy gual essea a a a N ESS 256 Check the scanner glass for dirt or smudges ccccccseesccceceeeeeeeeeceeeeeeesaeeeseeeeeesaaeees 256 Cabra TINS scanne e a iene a ea a a a A 258 Check he paper Sens zisnea e E a 258 Check the paper size and type configuration ccccccceseeeeccceeeeeeeeeeaseeeees 258 Select the tray to use for the copy s cassceciceeeivieieswnniievaseiaesiaadaneaersaies 258 Check the image adjustment settings x ticitacue0as h es ascereeeeereaanecieiun re caeeeteeee iw aeee aes 258 Optimize copy quality for text Or pictures ccccccccceeeeeccceeceeeeeeeeeeeseeeeeeeeseaeeeeeeeeeas 259 EEGE 10 006 COR WING ns seat etsy cectat R a end ep eusecsaeioneneace ss 259 Clean the pickup rollers and separation pad in the document feeder ccccee ences 260 prove scan guay oren mma ne ene ie COC Rr ae ee le nr ce eRe OE eon mene rn Pree 262 Check the scanner glass for dirt or smudges ccccceeseeeecccceeeseeeseeeeeeeeesaeeeeeeeeeesaaeees 262 Check INE FeSOIUHON SEHINGS orinar enaa Aig Rice euadeneaseceananinw meaner eens 263 Check the image adjustment settings 2 0262 sen ccos tender nartnaiacan radon dune tema deaaaesieliewer cae 264 Optimize scan quality for text or BiChures cci dsaniesdecandeiaes be iisdandelatedaentarcdaupagoedenieds 264 Check Ihe OUlDULGUGlITY SEHINGS orrira inre ea E T EET 264
39. and password 3 Touch the Address Book button that is next to the To field to open the Address Book screen 4 From the drop down list select the address book view that you want to use 162 Chapter 7 Scan send Ale Start Copy O O 2 e O smn mo coo Quick Sets Copy Make copies from an original document Access preset job options for commonly used jobs Send a document to one or more fax numbers Send a document as an attachment to an e mail Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Retrieve from Device Memory Send E mail Ready Preview From Save to Device Memory admin company com To a oO Subject Pod File Name Untitled Aug 30 2011 10 44 03 AM More Options All Contacts Local Contacts OG o GED oe ENWW 5 Select a name from the list of contacts and then touch the right arrow button to add the name to the recipients list Repeat this step for each recipient and then touch the OK button 6 Touch the Start button to begin sending NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the preview screen ENWW Atcontets e E mail Addr
40. and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper 6 Click the Save button and then click the Close button 7 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Print watermarks Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page 6 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job 102 Chapter 5 Print ENWW Additional print tasks Mac OS X Cancel a print job Mac OS X Ee NOTE If the print job is too far into the printing process you might not have the option to cancel it 1 If the print job is currently printing cancel it from the product control panel by following this procedure a From the Home screen on the product control panel touch the Stop button The product pauses the job and the Job Status screen opens b From the list on the touchscreen touc
41. document as an fax numbers attachment to an e mail Save to USB Save to Network Folder Save the scanned job to a USB storage device Send a document to a folder on the network Save to Device Memory Retrieve from Device Memory Ready Proview Fax Number Fax Recipients a A Delete l Details ENWW 4 Touch the Fax Number field to open the keypad 5 Enter a phone number and then touch the OK button 6 Touch the Start button to send the fax NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the preview screen ENWW 3 Ready Previe Fax Number Ready Preview G Fax Number ax Number _ a LU g Ls 5555555555 Ls eJ f Jl Pause Pause i z i Delete Details Ready Preview G Fax Number ES One Touch Speed Dials g OE m Delete Details Send a fax by entering numbers manually 189 Send a fax by using a speed dial Te Place the document face down on the scanner shee or place it face up in the document eeder and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control p
42. e Tray 2 and 3 separation pads 220V maintenance kit Product maintenance kit Mandatory CF235 67908 e 220 Volt fuser e Transfer roller e Tray 1 pickup roller and separation pad e Tray 2 and 3 pickup and feed rollers e Tray 2 and 3 separation pads Trays 3 4 5 and 6 label kit Replacement labels for Trays 3 4 5 Mandatory CE707 00001 and 6 Toner cartridge Standard capacity Mandatory CF214 67901 High capacity Mandatory CF214 67902 Power cable 220V 10A Replacement cable China Mandatory 8121 0943 56 Chapter 4 Parts supplies and accessories ENWW Table 4 1 Customer self repair parts continued ltem Description Self replacement Part number options Power cable 110V 13A Replacement cable Taiwan Mandatory 8121 0964 Power cable 220V 10A Replacement cable Korea EU generic Mandatory 8121 0731 Power cable 110V 12A Replacement cable Japan Mandatory 8121 1143 Power cable 220V 6A Replacement cable India Mandatory 8121 0564 Power cable 220V 10A Replacement cable UK Asia Pacific Mandatory 8121 0739 Power cable 220V 10A Replacement cable Australia New Mandatory 8121 0837 Zealand Power cable 220V 10A Replacement cable Israel Mandatory 8121 1004 Power cable 220V 10A Replacement cable Denmark Mandatory 8121 0733 Power cable 220V 10A Replacement cable South Africa Mandatory 8121 0737 Power cable 220V 10A Replacement cable Switzerland Mandatory 8121 0738 Power cable 110V 10A
43. edge at the back of the tray Load the 3 500 sheet high capacity tray The 3 500 sheet high capacity tray supports only A4 and Letter size paper 1 Open the right and left sides of the tray 44 Chapter 3 Input trays and output bins ENWW 2 On each side adjust the paper size lever to the correct position for the paper you are using 3 Load full reams of paper into each side of the tray The right side holds 1 500 sheets of paper The left side holds 2 000 sheets of paper NOTE For best results load full reams of paper Avoid dividing reams into smaller sections 4 Close the right and left sides of the tray ENWW 3 500 sheet high capacity tray 45 Standard output bin The output bin is located under the document feeder and holds up to 250 sheets of 75 g m 20 b paper Stapler stacker z and z models only The stapler stacker can staple jobs of up to 30 sheets of 75 g m 20 lb paper It can stack up to 500 sheets of paper The stapler can staple these sizes A3 portrait orientation A4 B4 portrait orientation B5 landscape orientation Ledger portrait orientation Legal portrait orientation Letter Paper weight can range from 60 to 120 g m 16 to 32 lb Heavier paper might have a stapling limit of fewer than 30 sheets It the job consists of only one sheet or if it consists of more than 30 sheets the product delivers the job to the bin but the product does not staple the job
44. following menus e General Settings e Date Time Settings e Date Time Format Touch a Date Format option Configure required fax settings 169 4 Touch a Time Format option 5 Touch the Save button to save the settings 170 Chapter 8 Fax ENWW Configure fax dialing settings 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e Fax Dialing Settings Configure any of the following settings Menu item Description Fax Dial Volume Use the Fax Dial Volume setting to control the product s dialing volume level when sending faxes Dialing Mode The Dialing Mode setting sets the type of dialing that is used either tone touch tone phones or pulse rotary dial phones Fax Send Speed The Fax Send Speed setting sets the modem bit rate measured in bits per second of the Analog Fax modem while sending a fax e Fast default v 34 max 33 600 bps e Medium v 17 max 14 600 bps e Slow v 29 max 9 600 bps Redial Interval The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering or if an error occurs NOTE You might observe a redial message on the control panel when both the Redial On Busy and Redial On No Answer settings are set to off This occurs when the fax accessory dials a number establishes a connection and then los
45. from the printer s control panel Use this storage for forms and other common or shared documents Job Storage Mode User Name Off User name Custom XOOOOOKXXX Proof and Hold Personal Job Quick C Job Name ui a Automatic Stored Job Custom Make Job Private Secure lt Automatic gt None z if job name exists Use Job Name 1 99 X Job Notification Options v Display Job ID when printing CA a no ENWW 5 To use a custom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e Use Job Name 1 99 Append a unique number to the end of the job name e Replace Existing File Overwrite the existing stored job with the new one 6 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Create a stored job Mac OS X i Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Services Your job will be stored in the printer as if it is an electronic file cabinet Nothing will be printed until your job is requested from the printer s control panel Use this storage for forms and other common or shared documents Job Storage Mode Off Proof and Hold D Personal Job Quick Copy Stored Job Make Job Private Secure
46. fs Color Black Auto detect Notification image Adjustment e Do not notify Default N Ready 100 as m a o O Ca Auto detect Auto Auto PDF Document File Type Optimize Text Picture Manually adjust fal Output Quality Original Sides 2 Medium Resolution ee Content Orientation 150 dpi Portrait 4 Color Black Original Size Auto detect Auto R Notification Image Adjustment v Default Do not notify Send a scanned document to a USB flash drive 155 Send a scanned document to one or more email addresses 1 Place the document face down on the scanner glass or place it face up in the document eeder and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel touch the E mail button NOTE If prompted type your user name and password 3 Touch the To field to open a keyboard NOTE If you are signed in to the product your user name or other default information might appear in the From field If so you might not be able to change it 156 Chapter 7 Scan send AE Start Copy 1089 Sign In Ready Copies Quick Sets Copy Make copies from an original document Access preset job options for 5 commonly used jobs Fax E Send a document to one or more fax numbers U Save to USB Save to Network Folder Save the scanned job to
47. full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Ey NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server 1 From the software program select the Print option Select the product and then click the Properties or Preferences button 2 3 Click the Paper Quality tab 4 Click the EconoMode check box 5 Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Optimize speed or energy use By default the product stays warm between jobs to optimize speed and print the first page of jobs faster You can set the product to cool between jobs which conserves energy 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Energy Settings e Optimum Speed Energy Usage 3 Select the option that you want to use and then touch the Save button Set sleep mode 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open each of the following menus e General Settings e Energy Settings 214 Chapter9 Manage the product ENWW
48. has been tested with the supplied fax cable to meet RJ11 and functional specifications Do not substitute another fax cable the analog fax accessory requires an analog fax cable It also requires an analog phone connection e Is the fax phone line connector seated in the outlet on the fax accessory Make sure that the phone jack is correctly seated in the outlet Insert the connector into the outlet until it clicks e Is the phone wall jack working properly Verify that a dial tone exists by attaching a phone to the wall jack Can you hear a dial tone and can you make or receive a phone call What type of phone line are you using e Dedicated line A standard analog fax phone line assigned to receive or send faxes Ee NOTE The phone line should be for product fax use only and not shared with other types of telephone devices Examples include alarm systems that use the phone line for notifications to a monitoring company e PBX system A business environment phone system Standard home phones and the fax accessory use an analog phone signal Some PBX systems are digital and might not be compatible with the fax accessory You need to have access to a standard analog phone connection to be able to send and receive faxes e Roll over lines A phone system feature where a new call rolls over to the next available line when the first incoming line is busy Try attaching the product to the first incoming phone line The fax accessory answe
49. incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect The product has a poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit It the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address It the IP address is correct delete the product and then add it again 278 Chapter 10 Solve problems ENWW The computer is unable to communicate with the product 1 Test network communication by pinging the product a Open a command line prompt on your computer For Windows click
50. lists 161 sending documents 156 service settings 289 settings billing codes 174 driver presets Mac 97 drivers 70 drivers Mac 71 required 168 restore factory 225 shortcuts Windows creating 74 using 2 Sign in control panel 217 sleep mode disabling 214 enabling 214 Sleep Schedule setting 215 slow fax reception 283 slow fax transmission 285 small margins 259 software HP Utility 211 installing wired networks 21 problems 291 uninstalling for Windows 295 uninstalling Mac 296 solving direct connect problems 277 easy access USB printing problems 275 network problems 278 solving problems AirPrint 113 special paper copying 136 printing Windows 85 special paper for covers printing Mac 99 speed dial creating 182 delete 186 faxes 190 list report 199 speed dial list description 15 speed optimizing 214 staple copy jobs 127 staple cartridge loading 64 partnumber 64 staple options selecting Mac 100 selecting Windows 95 stapler capacity 46 loading staples 64 setting default staple location 46 staples loading 64 stapling 64 setting default location 46 status HP Utility Mac 211 status fax accessory page 281 Index 301 stopping a print request Mac OS X 103 stopping a print request Windows 101 storage job Mac settings 107 stored jobs creating Mac 107 creating Windows 105 deleting 108 printing 108 storing toner cartridges 60 storing jobs with Windows 105 subnet mask
51. n both sides UBIO t aasccccsesesaconetssacaen tense aE cae EEEE Eei EE steeds 128 Copy on both sides automatically cccccccccccseccceeeeeeeeesseeeeeseeeeeeeueeeeeaeeeeeeeneeeeeeas 128 Copy on both sides manually iss osc ceedinned seven tnctanaernaioiecieidededanedinondanmiesadurcbaieioeucebact 129 Reduce or enlarge a copy IMAC eee drceate se neadcnsetease denevobehecesucnesacseven e eiiiai 131 Optimize copy quality for text or pictures esssssisssssssiisrsssirirresrtirirsssstirirssrrrirresrrrrersssrrrrerns 133 Adjust the copy lightness darkness Sars cr ates eeescsec need eorstsetsacr ots amaediacons asa setodinae eceneeiutecpusacincedeeneetelee 134 Set the paper size and type for copying on special paper cccccccccccecseseeeeecceeeeeeeessaeeeseeeeees 136 Use JoB DUI iOS eee iaraa EEE E EEEE EE E EE E 137 Cony a DOOK eera E a E E E A T EE SE ge E E E T seeieecuctecess 138 SOO ANON e I A E A E EA A EE 140 r A E O O E E E E A 143 Set up scan send features orscracicarteer fainecte cotere teeetsg betas pe ausrckeposonaiiaur auasucersiessaaas si ae eaventetdecueeancins 144 Change default scan send settings from the product control panel cccceeesseesceeeeseeeeeeeeeees 146 Send a scanned document to a network folder cccccccccccceeeeccceeeeeeeeeeeeeeeceeseeeeeesssaeeeeeeeaaees 148 Send a scanned document to a folder in the product memory cccececcccceeseeeceeeseeeeeeeseeeeeeeeaas 152 Send a scanne
52. non HP toner cartridges either new or remanutactured EY NOTE Any damage caused by a non HP toner cartridge is not covered under the HP warranty and service agreements 60 Chapter 4 Parts supplies and accessories ENWW Replace the toner cartridge N CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric Ee NOTE Intormation about recycling used toner cartridges is on the toner cartridge box 1 Press the cartridge door release button 2 Open the cartridge door ENWW Toner cartridge 6 3 Remove the used toner cartridge from the product 4 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 5 Grasp the front and back of the toner cartridge and distribute the toner by gently rocking the toner cartridge five or six times CAUTION Do not touch the shutter or the surface of the roller 62 Chapter 4 Parts supplies and accessories ENWW 6 Remove the shipping tape from the new toner cartridge Recycle the tape with the used toner cartridge 7 Align the toner cartridge with the tracks inside the product and insert the toner cartridge until it is firmly seated 8 Close the cartridge door After a short time the control panel should display the Ready message 7A J T aaas ENWW Toner cartridge 63 Staples stapling models only Item Descri
53. or later 32 bit NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows XP SP2 or later 64 bit print driver only not supported by the software installer NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows Vista 32 bit and 64 bit NOTE Windows Vista Starter is not supported by the software installer or the print driver M725dn CFO66A M7 25f CFO67A wo M725z CFO68A Ww M725z CFO69A Ww Product comparison 4 Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 2003 Server SP1 or later 32 bit and 64 bit NOTE The software installer does not support the 64 bit version but the print driver supports it Windows Server 2008 32 bit and 64 bit Windows Server 2008 R2 64 bit Mac OS X 10 6 10 7 and 10 8 M725dn CFO66A Ww Ww M7 25f CFO67A Ww wo M725z CFO68A Ww Ww M725z CFO69A Ww Ww 1 The list of supported operating systems applies to the Windows PCL 6 PCL 5 PS and Mac print drivers and to the in box software installation CD For a current list of supported operating systems go to www hp com go MFPM725_ software Chapter 1 Product introduction ENWW Product views Prod
54. prevent blank pages in a fax from being printed Configure fax receive settings 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Receive Settings e Fax Receive Setup Configure any of the following settings Menu item Description Ringer Volume Touch the Ringer Volume drop down menu and adjust the ringer volume settings Rings To Answer The Rings To Answer setting determines the number of times the phone rings before the call is answered by the fax accessory NOTE The default range for the available options for the Rings To Answer setting is country region specific The range of possible Rings To Answer options is limited by country region If you experience problems with the fax accessory answering and the Rings To Answer setting is 1 try increasing it to 2 Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options e Fast default v 34 max 33 600 bps e Medium v 17 max 14 600 bps e Slow v 29 max 9 600 bps Ring Interval Touch the box beneath the Ring Interval heading to open the keypad Enter a value for the ring interval on the keypad and then touch the OK button The default setting for ring interval is 600 ms Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad Enter a value for the ring frequency on the keypad and then touch th
55. program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name Properties operties Status Find Printer Type Where Print to File Comment E Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document Zoom Print al pages in range Pages per sheet page Scale to paper size No Scaling 3 Click the Finishing tab E Print on both sides _ Flip pages up Booklet layout Of Pages per sheet 1 page per sheet C Print page borders Page order Right then Down Portrait Landscape E Rotate by 180 degrees ENWW Print tasks Windows 83 84 4 Inthe Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option Click the OK button to close the Document Properties dialog box 5 In the Print dialog box click the OK button to print the job Chapter 5 Print Advanced Printing Shortcuts Paper Quality Effects Document Options E Print on both sides Pages per sheet 1 page per sheet a Right then Down Finishing Job Storage Services Portrait D Landscape E Rotate by 180 degrees Type gt gt
56. sending or receiving a fax Print this report before contacting HP customer support Fax V 34 This setting controls the modem s method of transmission The Normal setting allows the modem to select any of the supported fax speeds up to 33 600 bps The Off setting sets the fax speed to 14 400 bps or lower depending on the speed settings for sending and receiving Fax Speaker Mode In Normal mode the modem speaker is turned on during dialing through the initial connection and then it turns off In Diagnostic mode the speaker is turned on and remains on for all fax communications until the setting is returned to Normal mode Fax Log Entries The Standard fax log includes basic information such as the time and whether the fax was successful The Detailed fax log shows the intermediate results of the redial process not shown in the Standard fax log 290 Chapter 10 Solve problems ENWW Solve product software problems Windows A print driver for the product is not visible in the Printer folder 1 Reinstall the product software 7 NOTE Close any applications that are running To close an application that has an icon in the system tray rightclick the icon and select Close or Disable 2 Try connecting the USB cable to a different USB port on the computer An error message was displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application th
57. size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 ENWW Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications Paper feeds incorrectly or becomes jammed 227 The document feeder jams skews or picks up multiple sheets of paper The ori
58. so you can print it again later e Stored Job Store a job on the product and allow other users to print the job at any time If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel To use a custom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name Use Job Name 1 99 Append a unique number to the end of the job name Replace Existing File Overwrite the existing stored job with the new one It you selected the Stored Job or Personal Job option in step 3 you can protect the job with a PIN Type a 4 digit number in the Use PIN to Print field When other people attempt to print this job the product prompts them to enter this PIN number Click the Print button to process the job Print a stored job Use the following procedure to print a job that is stored in the product memory 1 2 3 4 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button Select the name of the folder where the job is stored Select the name of the job If the job is private or encrypted enter the PIN or password Adjust the number of copies and then touch the Start button to print the job Delete a stored job When you send a stored job to the product memory the product overwr
59. start a copy job The status line provides information about the overall product status Touch the Language Selection button to select the language for the control panel display Touch the Sleep button to put the product into Sleep mode Touch the Network button to find information about the network connection Touch the Help button to open the embedded help system The Copies field indicates the number of copies that the product is set to make Control panel 11 12 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features 13 Features Depending on the product configuration the features that appear in this area can include any of the following items e Quick Sets e Copy e E mail e Fax for products that have fax installed e Save to USB e Save to Network Folder e Save to Device Memory e Retrieve from USB e Retrieve from Device Memory e Job Status e Supplies e Trays e Administration e Device Maintenance Control panel cleaning Clean the control panel with a soft lint free cloth Do not use paper towels or tissues because they are abrasive and could damage the screen If necessary to remove stubborn debris moisten the cloth with water or glass cleaner Control panel help The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some scre
60. telephone line Check fax accessory status It the analog fax accessory does not appear to be functioning print a Configuration Page report to check the status 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Reports e Configuration Status Pages e Configuration Page 3 Touch the Print button to print the report or touch the View button to view the report on the screen The report consists of several pages Ee NOTE The product IP address or host name is listed on the Jetdirect Page On the Fax Accessory Page of the Configuration Page under the Hardware Information heading check the Modem Status The following table identifies the status conditions and possible solutions Ee NOTE If the Fax Accessory Page does not print there might be a problem with the analog fax accessory If you are using LAN fax or Internet fax those configurations could be disabling the feature Operational Enabled The analog fax accessory is installed and ready Operational Disabled The fax accessory is installed but you have not configured the required fax settings yet The fax accessory is installed and operational however the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax When LAN fax is enabled the analog fax feature is disabled Only one fax feature either LAN fax or analog fax can be enabled at a time NOTE If LAN
61. the lower left corner of the screen b Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verity the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address 292 Chapter 10 Solve problems ENWW Solve product software problems Mac OS X e The product name does not appear in the product list in the Print amp Fax or the Print amp Scan list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax or the Print amp Scan list after the driver is selected The product name does not appear in the product list in the Print amp Fax or the Print amp Scan list 1 Make sure that the cables are connected correctly and the product is on 2 Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax or the Print amp Scan list 3 Replace the USB or network cable with a high quality cable 4 If necessary reinstall the software Ee NOTE Connect the USB or network cable before attempting to reinstall the software A print job was not sent to the product that you wanted 1 Open the print queue and restart the print job 2 Another product with the sam
62. the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable It you determine that you need to replace a toner cartridge or other replaceable maintenance parts the supplies status page lists the genuine HP part numbers 5 Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Hewlett Packard cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality replace the toner cartridge with a genuine HP toner cartridge Print a cleaning page Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the following problems e Specks of toner are on the printed pages e _ Toner is smearing on the printed pages e Repeated marks occur on the printed pages ENWW Improve print quality 251 Use the following procedure to print a cleaning page 1 3 4 From the Home screen on the product control panel scroll to and touch the Device Maintenance button Open the following menus e Calibration Cleaning e Cleaning
63. voice calls and not a fax error no action is necessary Verify that the fax telephone line does not have an activated call waiting feature A call waiting notice can interrupt a fax call in progress which causes a communication error Change the Fax Printing Schedule setting to the Always print faxes option ENWW Problems with sending faxes Problem Faxes are transmitting very slowly Faxes quit during sending The fax accessory is receiving faxes but is not sending them Cause You might be sending a complex fax such as one with many graphics The receiving fax machine might have a slow modem speed The resolution at which the fax was sent or is being received is very high A higher resolution typically results in better quality but also requires a longer transmission time If there is a poor phone line connection the fax accessory and the receiving fax machine slow down the transmission to adjust for errors The document might have a gray background which can increase fax transmission time The receiving fax machine might be malfunctioning The phone line might not be working The phone line might be noisy or poor quality A call waiting feature might be active If the fax accessory is on a PBX system the PBX system might be generating a dial tone the fax accessory cannot detect There might be a poor phone connection The receiving fax machine might be malfunctioning T
64. with fe80 the product should be able to print If not you must manually contigure the IP address Install the software 1 Close all programs on the computer Install the software from the CD Follow the on screen instructions When prompted select the Connect through a wired network option oe eS From the list of available products select the one that has the correct IP address If the product is not listed manually enter the product s IP Address Host Name or Hardware Address 6 At the end of the installation click the Finish button or click the More Options button to install more software or configure basic digital sending features for the product 7 Print a page trom any program to make sure that the software is correctly installed ENWW Connect the product to a network by using a network cable and install the software Windows 21 Connect the product to a computer by using a USB cable and install the software Mac OS X This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft 1 Connect the USB cable to the product and the computer 2 Verity the product is in the Ready state Ee NOTE When the product is connected with a USB cable the software installation process requires that the product is turned on and in the Ready state Configure the following setting so the product wakes trom Sleep mode during the software instal
65. you enable HP Web Services If it d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 3 To print a document attach it to an email message sent to the product s email address 110 Chapter 5 Print ENWW Use the HP ePrint software The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list This software makes it easy to tind HP ePrint enabled products that are registered to your ePrintCenter account The target HP product can be at your desk or in a remote location such as a branch office or across the globe you can do remote printing by using the Internet The target product can be anywhere in the world if it is Web connected and registered in ePrintCenter you can send a print job to the product For Windows the HP ePrint software also supports traditional direct IP printing to local network printers on the network LAN or WAN to supported PostScript products Go to www hp com go eprintsottware for drivers and
66. 1 APAATIAST AAAA ATAATA S Tray 2 and Tray 3 SISTAT SIST S S lt lt C14 444 Optional 500 sheet trays SIAT AT NTN ESTAS 4 lt lt 1 4 4 4 3 500 sheet high capacity lt SIIS Automatic duplex printing SISTAT STT lt C14 444 32 Chapter 3 Input trays and output bins ENWW Configure trays The product automatically prompts you to configure a tray for type and size in the following situations When you load paper into the tray When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the printjob s settings Ee NOTE The prompt does not display if you are printing from Tray 1 and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings In this situation if the print job does not specify a tray the product prints from Tray 1 even if the paper size and type settings in the print job do not match the paper loaded in Tray 1 Configure a tray when loading paper 1 2 3 4 Load paper in the tray Close the tray if you are using Tray 2 and 3 The tray configuration message displays on the product control panel Touch the OK button to accept the detected size and type or touch the Modify button to choose a different paper size or type Select the correct size and type and then touch the OK button Configure a tray to match print
67. 131 3 4 132 Select one of the predefined percentages or touch the Scaling field and type a percentage between 25 and 200 when using the document feeder or between 25 and 400 when copying from the scanner glass Touch the OK button You can also select these options e Auto The product automatically scales the image to fit the paper size in the tray e Auto Include Margins The product reduces the image slightly to fit the entire scanned image within the printable area on the page NOTE To reduce the image select a scaling percentage that is less than 100 To enlarge the image select a scaling percentage that is greater than 100 Touch the Start button Chapter 6 Copy Ready Copies ao 100 KF al Auto detect Legal Legal Reduce Enlarge 0 100 ji 125 Aao z jJ 1s j F Auto include margins Ready Copies 100 d Bo Auto detect Legal Legal a 1 Color Black 1 to 1 sided Collate Reduce Enlarge Collated Auto More Options Image Adjustment Paper Selection Default ENWW Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied text graphics or photos 1 From the Home screen on the product control panel touch the Copy button 2 Touch the More Options button and then touch the Optimize Text Picture button 3 Select one of the predefined options or touch the Manually
68. 3 e Sleep Timer Settings e Sleep Mode Auto off After Select the appropriate time period and then touch the Save button Ee NOTE The sleep mode default time is 30 minutes Ee NOTE When the product is in sleep mode the power button light flashes Set the sleep schedule Ee NOTE You must configure the date and time settings before you can use the Sleep Schedule feature ENWW 1 2 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e General Settings e Date Time Settings Open the Date Time Format menu and configure the following settings e Date Format e Time Format Touch the Save button Open the Date Time menu and configure the following settings e Date e lime e Time Zone If you are in an area that uses daylight savings time select the Adjust for Daylight Savings box Touch the Save button Touch the back arrow button to return to the Administration screen Open the following menus e General Settings e Energy Settings e Sleep Schedule Touch the Add button and then select the type of event to schedule Wake or Sleep Economy settings 215 10 Configure the following settings e Time e Event Days 11 Touch the OK button and then touch the Save button 216 Chapter9 Manage the product ENWW Product security features Security statements The product supports security standards and recommended protocols that
69. 3 1 Supported paper sizes continued Size and dimensions Tray 1 Tray 2 Tray 3 Optional 3 500 sheet Automatic 500 sheet high capacity duplex trays tray printing A4 we we we we we we 297 x 210 mm 11 7 x 8 3 in A4 Rotated Ww Ww Ww Wr Ww 210 x 297 mm 8 3 x 11 7 in AS we we we w we 210 x 148 mm 8 3 x 5 8 in A6 w 105 x 148 mm 4 1 x 5 8 in RA3 ww w 305 x 430 mm 12 x 17 in RA4 we we we w w 215 x 305 mm 8 5 x 12 0 in SRA4 we we we w w 225 x 320 mm 8 9 x 12 in 257 x 364 mm 10 1 x 14 3 in BS JIS w w v v v 257 x 182 mm 10 1 x 7 2 in B JIS w 128 x 182 mm 5 0 x 7 2 in 10x 15cm w 102 x 152 mm 4 x 6 in we we we we we 216 x 343 mm 8 5 x 14 in Oficio 216 x 347 w w w w w 216 x 347 mm 8 5 x 13 7 in 8K 270 x 390 mm w w we we 270 x 390 mm 10 6 x 15 4 in ENWW Supported paper sizes 29 Table 3 1 Supported paper sizes continued 30 Size and dimensions Tray 1 Tray 2 Tray 3 Optional 3 500 sheet Automatic 500 sheet high capacity duplex trays tray printing 16K 195 x 270 mm w we w w we 270 x 195 mm 10 6 x 7 7 in 8K 260 x 368 mm w w w w 260 x 368 mm 10 2 x 14 5 in 16K 184 x 260 mm v w w ww ww 260 x 184 mm 10 2 x 7 2 in 8K 273 x 394 mm ww w ww ww 273 x 394 mm 10 8 x 16 in 16K 197 x 273 mm w w w w we 273 x 197 mm 10 8 x 7 8 in Postcard JIS w 100 x 148 mm 3 9 x 5 8 in D Postcard JIS ww 148 x 200 mm 5 8 x 7 9 in Envelope 9 w 98 x 225 mm 3 9
70. 5 Table 4 1 Customer self repair parts Item Description Self replacement Part number options Hard disk drive replacement kit Replacement 320 GB HP High Optional CF066 67902 Performance Secure Hard Disk Replacement 320 GB HP High Optional CF066 67904 Performance Secure Hard Disk government option Formatter assembly kit Replacement formatter assembly kit Mandatory CF066 67901 Replacement formatter assembly kit Mandatory CF066 67903 China Control panel replacement kit Replacement kit for the control panel Mandatory CD644 67916 Fax card replacement kit Replacement kit for the fax card Mandatory CC478 67901 Documentfeeder roller maintenance kit Replacement rollers for the document Mandatory CD644 67915 feeder Foam reflector kit Replacement white backing under the Optional 5851 4888 scanner lid Staple cartridge refill Refill for the stapler Mandatory C8085 60541 Tray 1 pickup roller and separation pad Replacement pickup roller and Optional CF235 67906 kit separation pad for Tray 1 Tray 2 and Tray 3 pickup roller and Replacement pickup roller and Optional CF235 67909 separation pad kit separation pad for Tray 2 or Tray 3 Tray 2 assembly kit Replacement for Tray 2 Mandatory CF235 6791 1 Tray 3 assembly kit Replacement for Tray 3 Mandatory CF235 67912 1x500 sheet feeder Replacement 1x500 sheet feeder Mandatory CF235 67914 Tray 3 4 5 and 6 roller kit Replacement pickup feed and Mandatory CE710 69008 separation rollers for Trays 3 4 5 an
71. 9098898 SUPERIOR CHAIN SUPERIOR CHAIN 444333333 DE xm Ready Preview Fax Number LG Speed Dials One Touch Speed Dials Company Fax Recipients 5555555555 SUPERIOR CHAIN STANDARD DAILY NEWS a S Delete Details ENWW Search the fax address book ENWW Use the fax address book search feature to complete a name search of the address book 1 2 3 From the Home screen on the product control panel touch the Fax button Touch the Address Book button Select the Al Contacts or Local Contacts option in the drop down menu at the top of the fax address book screen Touch the Search icon magnifying glass next to the drop down menu On the keyboard enter the first letter or letters of the name matching recipients display on the screen Type more letters to further refine the search Select a name and then touch the OK button Touch the right arrow to transfer the selected name to the Fax Recipients list Touch the OK button to return to the Send Fax screen Search the fax address book 195 Cancel a fax To cancel a current fax job touch the Cancel Job button on the fax status screen Dialing 555555555 Preview A Status Dialing 555555555 To set up next job touch OK 100x200 Job ID Guest Fax 2 05 PM _ Retain settings for next job Active Jobs Y Cancel Job m as Delete
72. A CF245A CF240A CF306A CC487A L2718A C809 1A J8021A J8026A C6518A CF306A Chapter 4 Parts supplies and accessories ENWW Toner cartridge Toner cartridge view eo 1 Imaging drum CAUTION Do not touch the shutter or the surface of the roller Doing so can damage the cartridge 2 Memory chip 3 Pull tab for the sealing tape ENWW Toner cartridge 59 Toner cartridge information Capacity Cartridge number Part number Standard capacity replacement black 14A CF214A toner cartridge High capacity replacement black toner 14X CF214X cartridge For more information about supplies go to www hp com go learnaboutsupplies The information contained herein is subject to change without notice For the latest supplies information go to www hp com go IjMFPM725_ manuals Recycle the toner cartridge To recycle a genuine HP toner cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it N CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes HP policy on non HP toner cartridges HewlettPackard Company cannot recommend the use of
73. Brazil Replacement cable Brazil Mandatory 8121 1071 Power cable 220V 10A Argentina Replacement cable Argentina Mandatory 8121 0729 Power cable 110V 13A North Replacement cable North America Mandatory 8121 0740 America Power cable 220V 10A South Replacement cable South America Mandatory 8121 0735 America Chile Peru Chile Peru Power cable 220V 110V Thailand Replacement cable Thailand Mandatory 8121 0734 Philippines Philippines ENWW Customer self repair parts 5 Accessories 58 Item 500 sheet tray and feeder unit 1x500 sheet feeder cabinet and stand 3x500 sheet feeder and stand 3 500 sheet high capacity input and stand Duplex printing assembly DIMM memory Fax accessory Document feeder roller kit Staple cartridge refill HP Jetdirect print servers USB cable DIMM memory Description Optional tray to increase paper capacity Optional tray to increase paper capacity Optional tray to increase paper capacity Optional tray to increase paper capacity Optional accessory to print on both sides of the paper HP 200 pin DDR2 512MB x64 DIMM HP LaserJet MFP Analog Fax Accessory 500 Replacement rollers for the document feeder Refill staple cartridge HP Jetdirect ew2500 Wireless Print Server HP Jetdirect 2700w USB Wireless Print Server Standard USB compatible device connector 2 m 6 5 ft Optional 512 MB DIMM memory Part number CF239A CF243A CF242
74. Enlarge wn Image Adjustment Adjust the copy lightness darkness 135 Set the paper size and type for copying on special paper 1 2 3 136 From the Home screen on the product control panel touch the Copy button Touch the Paper Selection button Select the tray that holds the paper that you want to use and then touch the OK button Chapter 6 Copy Start Copy O smn o wE Quick Sets Access preset job options for Make copies from an original commonly used jobs document Send a document to one or more fax numbers Send a document as an attachment to an e mail Save to Network Folder Send a document to a folder on the network Save the scanned job to a USB storage device Save to Device Memory Retrieve from Device Memory Ready Copies 100 9a a B Color Legal Legal 1 Color Black Color Reduce Enlarge More Options dustment pions Image Adjustment Default O cory Ready Copies 78 9 B OPA Color Legal Letter Paper Selection _ Manually feed C Automatically detect Tray 1 Any Type Any Size Tray 2 Plain Letter 8 511 Gun ENWW Use Job Build mode Use the Job Build feature to combine several sets of original documents into one copy job Also use this feature to copy an original document that has more pages than the document feeder can accommod
75. Error Correction Mode feature is enabled by default You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection NOTE Some VolP providers might suggest turning off the Error Correction Mode setting However this is not usually necessary ENWW Configure general fax send settings 173 Configure fax billing codes The billing code setting when enabled prompts the user to enter a number when sending a fax This number is placed in the billing code report To view the billing code report either print the report or query it by using an application Billing codes are disabled by default Follow these steps to enable billing codes 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e Billing Codes 3 Touch the Enable Billing Codes feature to enable billing codes Ee NOTE To disable billing codes deselect the Enable Billing Codes feature touch the Save button and then skip the remaining steps To allow users to edit billing codes select the Allow users to edit billing codes box Touch the Default Billing Code fie
76. HP Embedded Web Server Follow these steps if the entire page is too dark or too light 1 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area oe It the entire page is too dark use these settings e Select the 600 dpi option e Select the EconoMode check box to enable it ENWW Improve print quality 253 If the entire page is too light use these settings e Select the FastRes 1200 option e Clear the EconoMode check box to disable it 5 Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Try a different print driver Try using a different print driver if you are printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts The following print drivers are available at www hp com go MFPM725 software HP PCL 6 driver e Provided as the default driver on the product CD This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and productfeature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatibl
77. K button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Check the paper type setting Mac OS X 250 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Chapter 10 Solve problems ENWW 4 Select a type from the Media Type drop down list 5 Click the Print button Check the toner cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable the status of other replaceable maintenance parts 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Reports e Configuration Status Pages 3 Select the Supplies Status option and then touch the Print button to print the report 4 Check the percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The supply does not need to be replaced now unless
78. M Rotate by 180 degrees sO Kes hii Canotia Aon ENWW Print tasks Windows 79 80 4 5 6 Select the Print on both sides manually check box Click the OK button to print the first side of the job Retrieve the printed stack from the output bin and place it with the printed side facing down in Tray 1 If prompted touch the appropriate control panel button to continue Chapter 5 Print Advanced Printing Shortcuts Paper Quality Effects Document Options Finishing Job Storage Services Orientation Portrait D Landscape E Rotate by 180 degrees ENWW Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Status Find Printer Type Where Print to File Comment E Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document x Zoom Print al pages in range Pages per sheet page Scale to paper size No Scaling 3 Click the Finishing tab E Print on both sides _ Rip pages up Booklet layout Of Pages per sheet 1 page per sheet C Print page borders Page order Right then Down Portrait
79. Manual duplex Copies Number of copies 1 ag Zoom Pages per sheet 1 page Scale to paper size No Scaling z z ENWW Automatically print on both sides Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name Properties operties Status Find Printer Type Where Print to File Comment Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document Zoom Print al pages in range Pages per sheet 1 page Scale to paper size No Scaling 3 Click the Finishing tab E Print on both sides _ Flip pages up Booklet layout C Print page borders Page order Right then Down Portrait Landscape E Rotate by 180 degrees ENWW Print tasks Windows 77 4 Select the Print on both sides check box Click the OK button to close the Document Advanced Pinting Shortcuts Paper Gualty Efecte Fishing Job Storage Services Properties dialog box D ent Opti V Print on both sides Flip pages up Booklet layout Pages per sheet 1 page per sheet Print page borders Page order Right then Down Orientation Portrait Landscape Rotate by 180 degrees
80. Optional 500 sheet tray with cabinet Optional 3x500 sheet tray Optional 3 500 sheet high capacity tray Standard output bin 250 sheet capacity Stacker output bin 500 sheet capacity Automatic duplex printing In line 30 page stapler Hi Speed USB 2 0 10 100 1000 Ethernet LAN connection with IPv4 and IPv6 Easy access USB port for printing and scanning without a computer and for upgrading the firmware 320 GB HP High Performance Secure Hard Disk Touchscreen control panel Prints 41 pages per minute ppm on A4 size paper and 40 ppm on Letter size paper Easy access USB printing no computer required Chapter 1 Product introduction M725dn CFO66A Ww lt lt lt lt M725f CF067A y lt lt lt lt lt lt M725z CFO68A Ww lt lt 4 4 444 lt lt lt M725z CFO69A Ww lt lt ERTE lt lt lt ENWW Fax Copy and Scan Digital Send Supported operating systems ENWW HP LaserJet Analog Fax Accessory 500 Copies and scans 41 pages ppm on A4 size originals and 40 ppm on Letter size originals Resolution is 600 x 300 pixels per inch ppi 100 page document feeder with automatic duplex copying and scanning Easy access USB copying and scanning no computer required Color or monochrome scanning Send to E mail and Save to Network Folder Windows XP SP2
81. P address ene ee ee 20 aele EEEE e EEEE E EE E E EE ET ET 21 Connect the product to a computer by using a USB cable and install the software Mac OS X 22 Connect the product to a network by using a network cable and install the software Mac OS X 23 Configure the IP address n nnnononnnnnnnenssssssennsnssssssstererssssssrsrerressssssrererrnsssssererees 23 Faves eE EEE Ee I e E ES A A E N E E EO 24 3 Inputiroys nd GUIDUT Dins siridir tnr r an EEEE A 27 Supported paper sizes arene a ee eee ee ee 28 S pporled paper YPES errenneren op AN REE a ES S NERE REE EEPE E ESA TEEPE EEN 32 OS SN NGS age creas wt ca pcre ce bates a ee sone see E E E E 33 Configure a tray when loading paper cccccccccesseseeeeeeeceeeeeeeeesseseeeeeeeeeeeeeeeeeaaaaee sees 33 Configure a tray to match print job settings cccccccsseeecceceeeeseseeeeeeeeessseeeeeeeeeesaees ees 33 ENWW Configure a tray by using the control panel ccccccccccceeseesseeeececeeeeesseeeeeeeeeseesaaeeees 33 Allermnative leterheda TN OCS sssusa osenat eeene ied pene san deseo Aenea ers ae eee 34 WGI aterreas cae ucae E seen private E A ue seu eaves ac eeiegwinie enon unre A A E E Gasset 35 Tray capacity and paper orientation cccccccceseeeccceeeeeeeeeeeeeeeeeeeeeeeeeesaeeeeeesseeeeeeeaeees 35 loaa Ee hail ee e tt een tne Mirena em ant ore netgear ee oe een een eee 36 Tay SA acs se es a EE EA ace poten E toa Sapna eanes E A E E EA 38 T
82. Page Touch the Print button to print the page The cleaning process can take several minutes When it is finished discard the printed page Visually inspect the toner cartridge 1 2 3 Remove the toner cartridge from the product and verity that the sealing tape has been removed Check the memory chip for damage Examine the surtace of the green imaging drum on the toner cartridge N CAUTION Do not touch the imaging drum Fingerprints on the imaging drum can cause print quality problems If you see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge If the imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Check paper and the printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of toner are on the printed pages Toner is smearing on the printed pages Printed characters seem mistormed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on
83. SiGe tax billing Cades ceca tates ere csavesinctentnenesaeaeauttiscetyatetndwacdincBenwiaeste eceeteaieumiamconsesnetia 174 Configure default options for fax send jobs cccccecccccccceesseeeeeeeeeeeeseeeeeeeeeeeeesaeeseeeeeeeeasaeeeees 175 Configure fax receive settings ecg cacapancegaienaniavarhaicsengsdednaicwbepensinteslansedssendbausuadearsmncneadenlasguacdoola 177 Usea tax printing schedule sssisccpsesncrine rier E e EE ara rE raSo 178 Bockin oming ORCS eea E E E E EA 179 Create a blocked fax list auastenensnceuascaniesocanseta dues mp stetedaiantonasimaasnecteausisudesdimemanatenacnoet 179 Delete numbers from the blocked fax list ccccccccccccceccceeeeseeeeeeeeeeeeeeeasassseeeeseeeeeeees 179 Configure default options for fax receive jobs cccccccccccesesseeeeeeceeeeeeeseseeeeeeeeeeesessesssaeeeeeeeees 180 Fax archiving and forwarding sesalote sect aaciote saceralecistedacnatctieeuincicndenentasateadu ees aecessnsenioeenaiesaetund tens 181 Enable fax Garchi Ying seciassrne eiae rar ienee ie 181 Enable tax TorwdrdiNg seneese eeen E EE 181 Creale a speed Re l c ene ee ne EE OEE EEEE NER 182 Add a number to an existing speed dial list 3 22 cdnesrdandincdmariaerniecianadadbapeeedainesasieienectenuiedeesneds 185 Delete a speed dial NSi acasasecainnaesacesteaasncasaanetacsaesoratestauavseasesesiantessas EENE 186 Delete a single number from a speed dial list ccccccceeeseseeseeeeeceeeeeeeeesseeeeeeeeeeeeeeeeeesaaaae
84. The features that appear on the Home screen can vary depending on the product contiguration 10 Chapter 1 Product introduction ENWW ENWW o gum gone Co Signin In g used jobs numbers Save to USB femme storage device e Save to Device Memory Ready Access Preset D options for Send a document to one or more N Save the scanned job to a USB the network ee Retrieve from Device Memory Copies IT Quick Sets se Make copies from an original document Send a document as an attachment to an e mail Save to Network Folder Send a document to a folder on Refresh button Sign In or Sign Out button HP logo or Home button Stop button Start button Product status Language Selection button Sleep button Network button Help button Copies field Touch the Refresh button to clear changes and restore the default settings Touch the Sign In button to access secured features Touch the Sign Out button to sign out of the product if you have signed in for access to secured features After you sign out the product restores all options to the default settings On any screen other than the Home screen the HP logo changes to a Home Y button Touch the Home fal button to return to the Home screen Touch the Stop button to pause the current job The Job Status screen opens and then you can cancel or continue the job Touch the Start button to
85. ake sure the cables are all connected correctly If the product is connected to a network check the following o Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product or use the UPD print driver Using generic print drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product contiguration page o f you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interterence might be delaying print jobs ENWW The product does not print or it prints slowly 273 The product prints slowly It the p
86. ame NOTE It you do not know the unique name of the speed dial type a letter to select any portion of the list For example to view speed dial names that begin with the letter N type the letter N If no matching entries exist a message appears before the search shows the entry that is closest to the letter N 1 From the Home screen on the product control panel touch the Fax button 2 Touch the search button This button looks like a magnifying glass and is located to the right of the Speed Dials button 3 Type the first letters of the speed dial name to search for As matches are found the list at the top of the search screen is populated If necessary scroll to see all the entries or type more letters to narrow the search 4 Select the appropriate name from the list and touch the OK button The speed dial list on the main fax screen shows the selected entry within the list of numbers 5 Touch a speed dial number to add it to the recipients list 6 Select or search for additional names as needed 192 Chapter 8 Fax ENWW Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product Your Microsoft Exchange contact list might also be enabled on the product to appear in the fax address book 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Address Book icon to display the Address Book screen 3 Select a fax ad
87. ams from the toner cartridge area ccceeecccccccceesseseeseceeeeeeeseeeeseeeeeeeeeasaaeees 243 Clear aims iin ihe tse aasan E TA EO Caen aac 246 Clear jams from the duplexer sis sascsiadantli Seaninl ove ade ntind iuddctidlatlyne teas deeaita Heads teal 248 Change 4 TMC OV EI unnsa a tees sane oaae tented ae obscene aotearoa 249 IOV SIA GU CIN er acest eno Gaver cielo xan eee weed EEEO ee ae ee 250 Print from a different software program cccseecccccccesseeeceeececseeeeeeeeeeessaeeeeseesaaaeeeeees 250 Set the paper type setting for the print job cccccccccccceesseeeececeeeseeeeeeeesseeeeeeeeeeaaes 250 Check the paper type setting Windows cccccesseeeeceeeeeseeeeeeecaaeeeeeeeeaas 250 Check the paper type setting Mac OS X oo ccceccccseecccceeeeeeeeeeeeeeeeesaeeeeeeaas 250 Check ine TONG Carma Ge SIGNS vy csh tet atct ana E aa pais A asian 251 Pinto ceann Doge cement nee enor ene weer ee Fete ore se NPR Coe 251 Visually inspect INE toner cartridge 3ceuieccsergevenn waenadacee i a i e 252 Check paper and the printing environment ssssnuessssennssseseeersssseeessssrerssrerersseseens 252 Use paper that meets HP specifications ccccccccessecccceeseeeceeeeeeeseeeeeaee ees 292 Cheek the environmen arsine a E cadena 253 Check the ECONO WOde senings ros eerie o NAA 253 Try a different print driver ciecoeswaccswserpaaccdavausaueannaxdeaudnaimesietatonteuee ake en 254 Set the individual tray
88. and 6 selecting the options for the other page ENWW F Special Pages ke w oe oe Es Special Pages ao Pages in document Insert blank or preprinted sheets Chapter separator pages Last Pages Eg 1 3 5 12 NOTE All pages not listed in this table are set to Paper source Pon Automatically Select P Paper type Unspecified arthi D o Print on both sides On Special pages defined for this print job Page Type Pages Paper Source Paper Type Additional attributes Delete Delete All Print on both sides On r Special Doge a a oe oe F le Zas Special Pages Covers Pages in document Insert blank or preprinted sheets First Chapter separator pages 5 Last Pages Eg 1 3 5 12 NOTE All pages not listed in this table are set to Paper source Automatically Select P Paper type Unspecified ane Cardstock 176 2209 Special pages defined for this print job Page Type Pages Paper Source Paper Type Additional attributes Delete Delete All Print on both sides On r Special Pages Lx Special Pages Covers Pages in document Insert blank or preprinted sheets First Chapter separator pages Pages Eg 1 3 5 12 NOTE All pages not listed in this table are set to faa Automatically Select i i P Paper type Unspecified parie Special pages defined for this p
89. anel touch the Fax button Q SSH 7 Sign In Ready Copies Quick Sets Access preset job options for 5 commonly used jobs Copy Make copies from an original B document Send a document to one or more Send a document as an f ax numbers attachment to an e mail t AS Save to USB Save the scanned job to a USB storage device Save to Network Folder Send a document to a folder on j the network Retrieve from Device Memory Save to Device Memory 190 Chapter 8 Fax ENWW 3 Touch the number button for the speed dial name you want to use The speed dial name appears in the Fax Recipients section of the Fax screen Touch the Start button to send the fax NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the preview screen ENWW 2 smar 2 Ready Preview C Fax Number O0 Speed Dias lt One Touch Speed Dials a Company Fax Recipients 5555555555 00 Company 5555555555 Delete Details ee O Ready Preview G Fax Number LG Speed Dials One Touch Speed Dials mE Company Fax Recipients 5555555555 SUPERIOR CHAIN STANDARD DAILY NEWS Delete Details Send a fax by using a speed dial 191 Search a speed dial list by n
90. ange default scan send settings from the product control panel 147 Send a scanned document to a network folder The product can scan a file and save it in a folder on the network The following operating systems support this feature e Windows Server 2003 64 bit e Windows Server 2008 64 bit e Windows XP 64 bit e Windows Vista 64 bit e Windows 7 64 bit e Novell v5 1 and later access to the Quick Sets folders only NOTE You can use this feature with Mac OS X v10 6 and earlier if you have configured Windows _ File Sharing Ee NOTE You might be required to sign in to the product to use this feature The system administrator can use the HP Embedded Web Server to configure pre detined Quick Sets folders or you can provide the path to another network folder 1 Place the document face down on the scanner haere or place it face up in the document eeder and adjust the paper guides to fit the size of the document 148 Chapter 7 Scan send ENWW 2 From the Home screen on the product control inp touch the Save to Network Folder utton NOTE If prompted type your user name and password 3 To use one of the preset job settings select one of the items in the Quick Sets list 4 To set up a new job touch the File Name text field to open a keyboard and then type the name for the file Touch the OK button ENWW Start Copy Ready Copies Quick Sets Copy Access preset job options for Mak
91. at has an icon in the system tray rightclick the icon and select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software 3 If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints 1 Print a configuration page and verify the product functionality 2 Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable 3 Verify that the product IP address listed on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista a Click Start or for Windows Vista click the Windows icon in the lower left corner of the screen b Click Settings c Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port f Verity the IP address and then click OK or Cancel g Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address ENWW Solve product software problems Windows 291 Windows 7 a Click the Windows icon in
92. at has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time From the Home screen on the product control panel scroll to and touch the Trays button Verity that the tray is configured correctly for the paper type and size Make sure the printing environment is within recommended specifications Chapter 10 Solve problems ENWW Clear jams Jam locations Use this illustration to troubleshoot jams in the product 1 Document feeder 2 Stapler stacker 3 Output path 4 Duplex path for two sided printing 5 Stapler stacker output bin 6 Output bin 7 Toner cartridge 8 Input trays 9 Optional input trays ENWW Clear jams 229 Auto navigation for clearing jams The auto navigation feature assists you in clearing jams by providing step by step instructions on the control panel When you complete a step the product displays instructions for the next step until you have completed all steps in the procedure Clear jams in the document feeder 1
93. ate at one time 1 Place the document tace down on the scanner glass or place it face up in the document feeder and adjust the paper guides to fit the size of the document From the Home screen on the product control panel touch the Copy button Touch the More Options button and then touch the Job Build button Touch the Job Build on button Touch the OK button It necessary select copy options oe Se eS Touch the Start button After each page is scanned or when the document feeder is empty the control panel prompts you for more pages 8 If the job contains more pages load the next page and then touch the Scan button The product temporarily saves all the scanned images Touch the Finish button to print the copy job EN WW Use Job Build mode 137 Copy a book 1 Lift the scanner lid 2 Place the book on the scanner glass with the spine aligned with the mark on the rear center of the scanner glass Gee ae ed 3 Gently close the scanner lid 138 Chapter 6 Copy ENWW 4 From the Home screen on the product control panel touch the Start button Start Copy OHO l Sign In Ready copies Quick Sets Copy Make copies from an original document Access preset job options for commonly used jobs Send a document to one or more Send a document as an fax numbers attachment to an e mail Save to USB Save the scanned job to a USB storage de
94. ave not improved the VoIP fax reliability contact your VoIP provider for help ENWW Use Fax over VoIP networks 197 Fax reports The following sections list the fax reports available on this product These reports can be printed or viewed on the product control panel The following fax reports are available on this product Fax Activity Log Billing Codes Report Blocked Fax List Speed Dial List Fax Call Report Use the following steps to print or view a fax report 1 2 3 4 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Reports e Fax Reports Select the log or report to print or view Touch the Print or View button Fax activity log The fax activity log includes the following information The tax header information contigured on the product The job number of each fax job Date and time of faxes received sent or failed to send The type of fax job send or receive Identification of the sender phone number if available Duration off hook time Number of pages Result successtully sent pending or failed to send which includes error type and code The database stores the most recent 500 fax entries The database fax entries include any fax session as an entry For example a fax session could be a sent fax received fax or firmware upgrades Depending on the activity there might be fewer than 500 entries in the report
95. ax dialing settings e Configure general fax send settings e Configure fax billing codes e Configure default options for fax send jobs e Configure fax receive settings e Use a fax printing schedule e Block incoming faxes e Configure default options for fax receive jobs e Fax archiving and forwarding e Create a speed dial list e Adda number to an existing speed dial list e Delete a speed dial list e Delete a single number from a speed dial list e Send a fax by entering numbers manually e Send a fax by using a speed dial e Search a speed dial list by name e Send a fax by using fax address book numbers e Search the fax address book e Cancel a fax e Use Fax over VoIP networks e Fax reports ENWW 167 Configure required fax settings You must configure certain settings before you can use the fax feature If these settings are not contigured the fax icon is unavailable These settings include Country region Date Time Company Name Fax Number Dialing Pretix optional This information is used in the fax header which is for printing on all outgoing faxes NOTE When first installed the fax accessory might read some of these settings from the product therefore a value might already be set Check the values to verify that they are correct Ee NOTE In the U S and many other countries regions setting the date time country region phone number and company name is a legal requirement for fax Fax S
96. bs 108 ENWW printing on both sides settings Windows 77 problem solving no response 273 slow response 274 product memory sending to 152 product memory scanto 152 PS font list description 15 pull tab on toner cartridges 59 R recipient lists 161 recycling supplies 60 reduce copy jobs 131 removing Mac sottware 296 replacement parts partnumbers 55 replacing toner cartridges 61 required settings country region 168 resize documents Mac 99 Windows 91 restore factory settings 225 rollers cleaning 260 265 270 S save to device memory enabling 144 Save to Network Folder 148 save to network folder enabling 144 Save to product memory 152 Save to USB 153 save to USB enabling 144 scale documents Mac 99 Windows 91 scan job settings 146 scan settings HP Embedded Web Server 207 scanner calibrate 258 ENWW scanner glass cleaning 256 262 267 scanning optimize for text or pictures 264 scan pictures 164 scanning to email address books 159 161 job settings 146 recipient lists 161 sending documents 156 scanning to folder 148 scanning to product memory 152 scanning to USB 153 sealing tape on toner cartridges 59 secuity settings HP Embedded Web Server 209 security encrypted hard disk 218 Send to email enabling 144 sending a fax delete multiple recipients 186 to multiple recipients 182 using tax address book numbers 193 sending to email address books 159 161 job settings 146 recipient
97. button to turn off the product and then disconnect the power cable from the electrical outlet 2 Open the scanner lid Align paper that has copy defects with the scanner glass to identity the locations of dirt or smudges Va eee Th 262 Chapter 10 Solve problems ENWW 3 Clean the main scanner glass the document feeder glass the small strip of glass on the left side of the scanner and the hie foam backing Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Dry the glass and white place backing by using a chamois or a cellulose sponge to prevent spotting CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product NOTE If you are having trouble with streaks on copies when you are using the document feeder be sure to clean the small strip of glass on the lett side of the scanner NOTE See this English language video for a demonstration of how to identify and clean debris that causes streaks on copies www youtube com watch v CGn7FJvH8sE 4 Connect the power cable to an outlet and then press the power button to turn on the product Check the resolution settings Ee NOTE Setting the resolution to a high value increases the file size and the scan time 1 From t
98. ch Speed Dials number Speed Dial Name Touch the OK button to return to the Fax a Hunters o AEE screen Company ot Company 2 5557775577 5555555555 G 5557775577 184 Chapter 8 Fax ENWW Add a number to an existing speed dial list ENWW 1 Ye Sr From the Home screen on the product control panel scroll to and touch the Fax button Touch the Speed Dials button to display the Speed Dials screen Touch the One Touch Speed Dials number of the list to be edited Touch the down arrow on the Speed Dial Name box to open the drop down menu Touch the Fax Numbers item To add a fax number for a speed dial name touch the screen to the right of the last digit of the last fax number in the list When the cursor appears touch the enter key to move the cursor to the next line and then type the fax number Touch the OK button to return to the Speed Dials screen Touch the Ok button to return to the Fax screen Add a number to an existing speed dial list 185 Delete a speed dial list 1 From the Home screen on the product control panel scroll to and touch the Fax button Touch the Speed Dials button to display the Speed Dials screen 2 3 Touch the One Touch Speed Dials number of the list to be deleted 4 Touch the Delete button 5 Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen 186 Chapter 8 Fax ENWW Delete a single number from a speed dia
99. closed The steps can vary this procedure is most common 1 From the software program select the Print option 2 Select the product and then click Properties or Preferences Change the default settings for all print jobs 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers 2 Right click the print driver icon and then select Printing Preferences Change the product configuration settings 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers 2 Right click the print driver icon and then sel
100. d 6 Tray 4 5 or 6 assembly kit Assembly kit for Trays 4 5 or 6 Mandatory CF235 67917 1x500 sheet feeder with stand kit Optional 500 sheet feeder with stand Mandatory CF235 67915 ENWW Customer self repair parts 55 Table 4 1 Customer self repair parts continued Item Description Self replacement Part number options 3x500 sheet feeder with stand kit Optional 3x500 sheet feeder with stand Mandatory CF235 67916 3 500 sheet high capacity input feeder Optional 3 500 sheet high capacity input Mandatory CF235 67918 with stand kit feeder with stand 3 500 sheet high capacity input feeder Left tray for the 3 500 sheet high Mandatory CF235 60103 left tray assembly capacity input feeder 3 500 sheet high capacity input feeder Right tray for the 3 500 sheet high Mandatory CF235 60104 right tray assembly capacity input feeder 3 500 sheet tray roller kit Replacement pickup feed and Mandatory 5851 5011 separation rollers for the 3 500 sheet high capacity input feeder Transfer roller kit Replacement transfer roller Mandatory CF235 67910 Duplexer kit Optional duplexer kit Mandatory CF235 67913 Fuser assembly kit 110V Replacement 110V fuser assembly kit Mandatory CF235 67921 Fuser assembly kit 220V Replacement 220V fuser assembly kit Mandatory CF235 67922 110V maintenance kit Product maintenance kit Mandatory CF235 67907 e 110 Volt fuser e Transfer roller e Tray 1 pickup roller and separation pad e Tray 2 and 3 pickup and feed rollers
101. d adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel touch the Start button 120 Chapter 6 Copy Start Copy ogogo Sign In Ready Copies Quick Sets Copy Make copies from an original document Access preset job options for commonly used jobs E Send a document as an attachment to an e mail Send a document to one or more fax numbers Save to USB Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Retrieve from Device Memory Save to Device Memory ENWW Make multiple copies 1 Place the document face down on the scanner lass or place it face up in the document ee and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel touch the Copy button Start Copy OH Sign In Ready copies Access preset job options for commonly used jobs Make copies from an original document Send a document as an attachment to an e mail Send a document to one or more fax numbers Send a document to a folder on the network Save the scanned job to a USB storage device Save to Device Memory Retrieve from Device Memory Ready Copies a a B Auto detect Legal Legal 3 Touch the Copies field to open a keypad
102. d document to a USB flash drive cc cecccccccceessseeeeeeeeeseeeeeeeeessaeeeeeeeeesaaeeeeeees 153 ENWW Scan and save the document cccccecccececececececceceececcacucacuseacucuenecenecececaeecueaeaeaens 153 Send a scanned document to one or more email Addresses ccccccceesseeeececeeesseeeeeeeeeeasaeeeeeees 156 Use the address book to send email a rasnssicirecassiericincts ns cael cumtated es ecstint ecanmenadveceetiaetnuerotonediusceaeesens 159 Add contacts to the address book from the product control panel ccccceeeeseeeeeees 159 Send a document to email by using the address book ccececcceceeeeeeeeeeeeesaseeeeeeees 161 Seo E E o A EE E S E O E A AN IAI AE eee eee 164 O POM arrsa E E AEE O O O OTE O OON OEO OOO 167 Configure required fax settings nnnnnnsssessssennnenssssstteeersssssrsstrerssssserrrrensssssssrrrresssssserreenss 168 raoe ZN er E anaioaeeaeseroseaeaieaaesestacnes oasendoemaarenets aorta 168 Set or verify the date and time ccccccceeecccceee ee eeeeeceeeseeeeeeeessaeeeceeesueeseeeceseuaneeeees 169 Set or verify the date time formal ccccccecccccccceeeeeeeceeeeeseseseeecessaseseeeeeeeseaaaeeeeess 169 Contigure tox CHANING SCTINGS anncaoncanasedencacncesasaasssaedssansatesasenascnetoneaseioencasonansenteanencetapeomaese 171 Configure general fax send Settings cccceeecccccceeceee eee eseeeeeeeeeeeeeeeee esses eeeeeeeeeeeeeeeeaeaaaeeeeeeeees 173
103. d the sending fax machine slow down the transmission to adjust for errors No paper is in the input tray The Fax Printing Schedule feature is in USe The product is either low on toner or has run out of toner The incoming call might be a voice call The incoming fax was interrupted The Fax Printing Schedule feature is set to the Always store faxes option Solution Do one of the following e _ Discontinue the messaging service e Use a phone line dedicated to fax calls e Decrease the rings to answer for the fax accessory to a number less than the rings to answer for the voice mail Complex faxes take longer to transmit The fax accessory only receives the fax at the fastest modem speed the sending fax machine can use Wait for the fax transmission to complete Ask the sender to decrease the resolution and resend the fax Ask the sender to resend the fax Ask the phone company to check the phone line Load paper Any faxes received while the input tray is empty are stored and will print after the tray has paper Faxes print according to the schedule To print faxes immediately disable the Fax Printing Schedule feature If contigured the product stops printing as soon as it is low on toner or runs out of toner Any faxes received are stored in memory and print after the toner has been replaced Incoming voice calls usually show up in the call report as a No Fax Detected error Because these are
104. dge ENWW 7 Insert the staple cartridge 8 Close the stapler door Clear jams in Tray 1 1 Slowly pull the jammed paper out of the product 236 Chapter 10 Solve problems ENWW Clear jams in Tray 2 or Tray 3 1 Open the right side access door If the jammed page is visible gently pull it out of the product 2 If you were not able to clear the iy by using the right side access door slide the tray out of the product 3 Remove any damaged paper from the tray ENWW Clear jams 237 It the edge of the iad is visible in the feed area slowly pull the ile toward the left side and then out of the product NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the toner cartridge area Close the tray NOTE Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 6 Close the right side access door 238 Chapter 10 Solve problems ENWW Clear jams in the 500 sheet trays 1 Open the right side access door and the 500 sheet tray jam access door 2 Remove the 500 sheet tray 3 If the edge of the nua is visible in the feed area slowly pull the po toward the right side and out of the product NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through t
105. dress book source from the drop down menu ENWW Ale Start Copy olola Sign In Ready Copies Quick Sets Copy 2 Send a document to one or more Send a document as an m fax numbers 7 attachment to an e mail n i k Access preset job options for Make copies from an original commonly used jobs document Save to USB Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Retrieve from Device Memory a Ready Preview A Fax Number Save to Device Memory One Touch Speed Dials Company Fax Recipients 5555555555 Oey boa J e y L Delete bit Details v All Contacts Local Contacts a v BO C i Send a fax by using tax address book numbers 193 4 Touch the names to highlight and then touch the right arrow icon to move the highlighted names to the Fax Recipients section 5 Touch the OK button to return to the Fax screen 6 Touch the Start button to send the fax 194 Chapter 8 Fax Atcontets Le nane pemr U U DIRECT LINE 555555955 Fax Recipients SUPERIOR CHAIN STANDARD DAILY 779098898 SUPERIOR CHAIN 444333333 Address Book DIRECT LINE 555555955 STANDARD DAILY NEWS STANDARD DAILY 77
106. e More option Advanced Pinting Shots Paper Qualiy Efecs Fishing Job Storage Services m Paper Options Paper sizes 8 5 x 11 inches Letter be invent ENWW Print tasks Windows 85 86 5 6 Expand the list of Type is options Expand the category of paper types that best describes your paper Chapter 5 Print Everyday lt 96q H Photo Cover 176 2209 H Other El Type ist Everyday lt 96g Photo Cover 176 220g ENWW 7 Select the option for the type of paper you are using and click the OK button El Type is Everyday lt 96q Photo Cover 176 220 Other Monochrome Laser Transparency Prepunched Colored 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Status Idle Type _ meee Where LPT1 Comment Page range Copies All Number of copies 1 Current page Selection Pages T Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document x Zoom Scale to paper size No Scaling ENWW Print tasks Windows 87 Print the first or last page on different paper Windows 1 From the software program select the Print option 2 Select the produc
107. e the packaging differs from HP packaging 52 Chapter 4 Parts supplies and accessories ENWW Print when a toner cartridge is at estimated end of life lt Supply gt Low This message displays when a supply is nearing the estimated end of its useful life lt Supply gt Very Low This message displays when a supply is at its estimated end of useful life Print quality problems can occur when using a supply that is at its estimated end of life ENWW Print when a toner cartridge is at estimated end of life 53 Enable or disable the Very Low Settings options from the control panel You can enable or disable the detault settings at any time and you do not have to re enable them when you install a new cartridge 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Manage Supplies e Supply Settings e Black Cartridge 3 Select one of the following options e Select the Stop option to set the product to stop printing including printing faxes until you replace the cartridge e Select the Prompt to continue option to set the product to stop printing including printing faxes and prompt you to replace the cartridge You can acknowledge the prompt and continue printing e Select the Continue option to set the product to alert you that the cartridge is very low but to continue printing EY NOTE Using the Continue setting allows printing beyond V
108. e OK button The default setting for ring frequency is 68 Hz which detects rings up to 68 Hz ENWW Configure fax receive settings 177 Use a fax printing schedule Ee NOTE Before enabling a fax printing schedule a schedule must be created 1 cc E Fe 9 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Receive Settings e Fax Printing Schedule Touch the Use Fax Printing Schedule option Touch the Schedule button Touch the Fax Printing Mode button Touch the green plus sign to open the Schedule a Weekly Fax Event screen Select an option under the Event Type heading e Print incoming faxes e Store incoming faxes Touch the Time fields to open the keypad and then enter the hour and minute values when incoming faxes will be printed or stored Touch the Event Days buttons for the days to apply the fax printing schedule 10 Touch the OK button 11 Touch the Save button to save the fax printing schedule 12 Touch the Save button to enable fax printing schedule Ee NOTE Only one fax printing schedule can be applied per day 178 Chapter 8 Fax ENWW Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers When a fax is received from a blocked phone number the fax is not printed and is immediately deleted from memory Create a blocked fax list 1 2 6
109. e Windows icon in the lower left corner of the screen and then click Devices and Printers Right click the driver icon and then select Properties or Printer properties Click the Device Settings tab Expand the Installable Options list In the Job Separator drop down list select the Enabled option Click the OK button Add a job separator page Windows 109 Use HP ePrint Use HP ePrint to print a document by sending it as an email attachment to the product s email address from any email enabled device EY NOTE The product must be connected to a network and have Internet access to use HP ePrint 1 To use HP ePrint you must first enable HP Web Services a Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server b Click the HP Web Services tab c Select the option to enable Web Services Ee NOTE Enabling Web Services might take several minutes 2 Use the HP ePrintCenter Web site to detine security settings and to contigure detault print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com b Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the symbol NOTE This code is valid for only 24 hours from the time
110. e by 180 degrees ENWW Print tasks Windows 93 94 5 6 In the Booklet layout drop down list click the Left binding or Right binding option The Pages per sheet option automatically changes to 2 pages per sheet Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Chapter 5 Print oe Advanced Printing Shortcuts Paper Quality Effects Document Options V Print on both sides Pages per sheet 2 pages per sheet M Print page bord Right then Down Finishing Job Storage Services iy Orientation Portrait D Landscape E Rotate by 180 degrees Type Where LPT1 Comment Page range all Current page L Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Selection Print All pages in range Copies Number of copies 1 ag e lama Zom gt Pages per sheet 1 page Scale to paper size No Scaling ENWW Select staple options Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Sta
111. e copies from an original commonly used jobs P document E mail E Send a document to one or more Send a document as an t fax numbers attachment to an e mail Save to USB Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Save to Device Memory Fax Retrieve from Device Memory Save to Network Folder Ready Preview Qq Quick Sets Folder Path File Type File Name Untitled More Options Jul 27 2011 9 18 18 AM File Name Agendd Send a scanned document to a network folder 149 Ready Previe 5 K neceson touch he Fle Tyoe dopdown J oo ees s Save to Network Fold menu to Pa different output file format si L O EE Quick Sets Folder Path 2 Black PDF E T Edit A D File Type File Name acer Mar 21 2012 4 34 16 PM More Options S Tesch he luton hab te T E Folder Path field to open a keyboard and then type the path to the network folder Use this leila format for the path path path Touch the OK button 150 Chapter 7 Scan send ENWW 7 To configure ee for the document touch the More Options button 8 Touch the Start button to save the file NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the pre
112. e exists Use Job Name 1 99 v 7 Display Job ID when printing Store print jobs on the product 105 4 106 Select a Job Storage Mode option Proof and Hold Print and proof one copy of a job and then print more copies Personal Job The job does not print until you request it at the product control panel For this job storage mode you can select one of the Make Job Private Secure options If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel If you encrypt the job you must provide the required password at the control panel Quick Copy Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later Stored Job Store a job on the product and allow other users to print the job at any time For this job storage mode you can select one of the Make Job Private Secure options If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel If you encrypt the job the person who prints the job must provide the required password at the control panel Chapter 5 Print Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Services Your job will be stored in the printer as ff it is an electronic file cabinet Nothing will be printed until your job is
113. e or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax or the Print amp Scan list When connected with a USB cable the product does not appear in the Print amp Fax or the Print amp Scan list after the driver is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X 10 6 or later Hardware troubleshooting 1 Make sure that the product is turned on 2 Make sure that the USB cable is connected correctly 3 Make sure that you are using the appropriate high speed USB cable ENWW Solve product software problems Mac OS X 293 4 Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the computer 5 Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Ee NOTE The iMac keyboard is a non powered USB hub 294 Chapter 10 Solve problems ENWW Remove software Windows Windows XP 1 Click Start Control Panel and then Add or Remove Programs 2 Find and select the product from the list 3 Click the Change Remove button to remove the software Windows Vista 1 Click the Wind
114. e the HP Embedded Web server to enable and contigure these features Enable fax archiving 1 eS ES iS 7 Open a Web browser and then enter the product IP address in the address line When the HP Embedded Web Server opens click the Fax tab Click the Fax Archive and Forwarding link In the Fax Archive area select an option from the Fax Archiving drop down list Select an option from the Type of Fax Job to Archive drop down list Select an option from the Archive Destination drop down list Ee NOTE If you want to archive to email you will need to configure the SMTP server information Click the Apply button at the bottom of the page Enable fax forwarding 1 SS eS a S ENWW Open a Web browser and then enter the product IP address in the address line When the HP Embedded Web Server opens click the Fax tab Click the Fax Archive and Forwarding link In the Fax Forwarding area click the Enable Fax Forwarding box Select an option from the Type of Fax Job to Forward drop down list Enter the fax number in the Fax Forwarding Number field Click the Apply button at the bottom of the page Fax archiving and forwarding 181 Create a speed dial list 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Speed Dials button to display the Speed Dials screen 3 Touch one of the unassigned One Touch Speed Dials numbers 182 Chapter 8 Fax Start Copy Ready Co
115. e with third party and custom software programs that are based on PCL 5 HP UPD PS driver e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet products e _ The best choice for printing from third party or custom software programs e _ The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple product models e Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 e Recommended for printing in all Windows environments e Provides the overall best speed print quality and printer feature support for most users e Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 254 Chapter 10 Solve problems ENWW Set the individual tray alignment ENWW Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed page 1 2
116. eanneqemencsipendesccamneaydannnstciastcenactorntendaniaceenesccnaeeuerss 2 PIC EY NS acc E see ce lc A E E E E E E EE E E 5 Product frontright view sssssnnnnsssssnnnssssssnenussssssrerrssssrtenrssssrsrrrrsessserrerrrsrsrrrerrssersrn 5 Product EON SN VEW apacumsccamsecemsasctncancer Socacspsecesaseauanceiaeeesdunetcaeoiasenaesemeanaasesiatacsecasdac 6 Product NPDU OOMOMS aes inci ccdseueheed want piren EE EOE A TE TE ERE TE E 7 Interlace PONS siuisesarieesenisre n r E Er EA EE REEE E EEEa 8 Serial number and model number location cccccceceeeccceeeeeeeeeeeeeeeeeeeeeseeeeeeeesaeeeeeeeaaees 9 OMRON TOTS I aie se sara neta soe yeas E E E E E Utes E E E 10 Control panel layout scndxsnk csnoneecnacndatesaisonssienduahabnandwonpencaasncusewisiensdassdannmndantsuntevennadanments 10 Control panel Home screen ssn sssssnnsssnnsssinnsssinssrinssrrirsssrrsserrsssrrsssrrrssrrrsssrrrrssrees 10 Contropanel deding secsreseniereinre seen inar E EN E E a EEE i 12 Control panel help ss ssssnnessssnnsssssinnssssensssrnsssssrrsssrrresssrirssrrressrrrrssrrerressrrrssrerers 12 POUTI POS ae E AEE EA nee S 14 2 Connect the product and install software esessesossesoesossesesossesoesoscesossesssoesoesossessssessese 17 Connect the product to a computer by using a USB cable and install the software Windows 18 Connect the product to a network by using a network cable and install the software Windows 20 Conhgure the I
117. ect Properties or Printer properties 3 Click the Device Settings tab 70 Chapter 5 Print ENWW Change print job settings Mac OS X Change the settings for all print jobs until the software program is closed 4 5 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings For each menu select the print settings that you want to change Change the settings that you want on the various menus Change the default settings for all print jobs 1 2 3 4 5 6 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings For each menu select the print settings that you want to save for reuse In the Presets menu click the Save As option and enter a name for the preset Click the OK button These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 oe ENWW At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fa
118. ed on your local network IP Printing must be used if the product is located outside the Bonjour link local space on a larger network Chapter 2 Connect the product and install software ENWW If you are using Bonjour complete the following steps a Click the Default Browser tab b Select the product from the list The software verifies that the product is connected to the network The Print Using field is automatically populated with the correct PPD for the product Eo NOTE If you are on a network that has more than one product print a configuration page and match the Bonjour Printer Name to the name on the list to identity the product that you are installing Ee NOTE If the product does not appear in the list verify that the product is on and connected to the network then try turning the product off and then on again If the product PPD is not in the Print Using drop down list turn the computer off and then on again and then restart the setup process c Click the Add button to complete the setup process If you are using the IP Printing method complete the following steps a Click the IP Printer tab b Choose HP Jet Direct Socket from the Protocol drop down menu This is the recommended setting for HP products c Type the IP address into the Address field on the add printer screen d The Name Location and Print Using information are automatically filled in If the product PPD is not in the Print Using fie
119. eeaaes 280 Are you using a phone company voice messaging service or an answering FP NS esse bese S netnoas tan oe set soney oes nes cesese see eacaedeseneecuceseseeeesa peace 281 Does your phone line have a call waiting feature cccceececccceeeeeeeeeeae ees 281 Check fax accessory status ccccccccceseeeceeceeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeseeeeeeeeesaeeeeeeeeaaes 281 General fax problems Sccosscscicsemiasadecssanseratan wacanmadosaieocaastumnerieraupachsenacharianieumanaarenaes 282 Use oh aon col dake g 0 4 lt a ee ne een E E 283 Problems with receiving faxes cccccccccesesseecceeeeeeeesseseeeeeeeeeeeeesssaeeeseeeeeeessaaeeeeeseeees 283 Problems with sending faxes c ccccccccesseeecceceeesseeeeeeeeeeesseeeeeeseeessaaeeseeeeeesaeseeeeeees 285 FO SEO CONS Spaces cee ese essen oe eee se ee eee ee 286 Fax error messages on the product control panel cccecceceeseeceeeeeeeeeeeeeeeceeaaeeeees 286 SENG TAK messages 5 csccsadapruts seursad bass tarsandwetecebasdenseehetambasslduedieutensenseraeess 288 Receive fax messages na ene nee ee 289 DS VIS SEO aera nia pecs maens E E O E E E EER 289 Settings in the Troubleshooting menu ccccceeseeeeceeeeeeeeeeeeeeeeeeesseeeeeeaas 290 Solve product software problems Windows cccccssecccceesseeeecceeesseeeeeeessseeeecseeeseeeeeeeesaaeeeees 291 A print driver for the product is not visible in the Printer folder cccccseeeceeeeseeeeeees 291 An
120. eed to enable the feature in the print driver and configure the paper type in the print driver Enable Alternative Letterhead Mode by using the product control panel menus 1 2 3 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Manage Trays e Alternative Letterhead Mode Touch the Enabled option and then touch the Save button To print with Alternative Letterhead Mode for Windows perform the following procedure for each print job Print with Alternative Letterhead Mode Windows 1 ree Se SS fl From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Advanced tab Expand the Printer Features list Open the Alternative Letterhead Mode drop down list and click the On option Click the Apply button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the list of Other options and then click the Letterhead option Click the OK button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job 34 Chapter 3 Input trays and output bins ENWW Tray l Tray capacity and paper orientation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator Fo
121. eee es eeeeeeeeeeseeeeeeeeaeaeeeeeeesaeeeeeeeeeeaaeeeeeeeaaae es 70 Change the settings for all print jobs until the software program is closed 0000008 70 ENWW Change the default settings for all print jobs ccccecccseececccecceeeessseeeeseeeeseeeeesesaeee sees 70 Change the product configuration settings cccccccceesseeeeececceseeeecsaseeeeeeeeeeeeesaneeee sees 70 Change print ob Semings IMaC OS X reetan ina a ain Goss caean tee TEA re ane eee 7 Change the settings for all print jobs until the software program is closed s0000006 71 Change the default settings for all print jobs ccccccccsceccccceceeeeeesseeeeeeeeeeeeeeeesaaeee sees 71 Change the product co A JUro ON SeN S annaa a e E O eee 71 Pineta ICS VU ONS eese aye tare ae ta ha hasta senate fara deena ae tad Ieee dates toads 72 Use a printing shortcut Windows auissen actaabosatuaniad r a a a 72 Create printing shortcuts Windows s2aceesseeegxnnduiniouei deca aiuic Utter eee 74 Automatically print on both sides Windows cccscccccceeseeeeeceeseeeeceeseeeeeeseaaeeeeeeaaees 77 Manually print on both sides Windows cc2n2 coaiaaasiacnosseadiadndcts boy selacta dhe dain sce hocnewdeeats 79 Print multiple pages per sheet Windows w ss9 2 cscesiseessdonieied eetee anion 8 Select the page orientation Windows ccccceceeeeeceeceeseeeeeeeeseeeeeeeesseeeeeeeeasaeeeeeeeeas 83 Select the paper type Windows 2
122. eeees 187 Send a fax by entering numbers manually ccccccccccceeeesseeeeeeeeeeeeeeeeesaaeeeeeeeeeeeeeeesaaeeeeeeeees 188 Send a fax by Using d speed didl sssssssesirepsrrsiciedirerieneir eiiieaen SEEEN SES iii 190 Search a speed dial list by MOIS ycccspcecs eanetoniasinsaind dieansntind tiawanosnndsinssioreerousetaasiaweeniadenketenbanidanenns 192 Send a fax by using fax address book numbers cccessseeeeecceeeeeeeeeeeeeeeeeeeesssaeeeeeeeeeeasaaaeeees 193 Search ihe tox address BOOK ceene man aa mene tee ee ee eee ene ee ee ee eee 195 Ge SIN I LEA tee eect tlc sete ar E EE E tras ated aot A segue AT E deat heaeade 196 Use Fax over VolP TSI Wy O05 awie serpesincedicaensies aetse E eisai cae heaantesiensedeeectesansieenredeceteneee 197 POM GO PONE noasicostonacentaaceansesateecancccesoeecuieceaevaacnasmsnnsaiatgencaasbonnreesancims E E EE 198 ergele TA e e EEEE T OT E A A N T 198 Biling code repar aces acaaeeatenecadaanataciteatansor a EN O EE EEN E 199 Blocked tax list repon serere correo rreren E 199 Speed CG isi TEDO sieraed E A ecm E E 199 ENWW vii FONG GOIN TS DON secascesoaciantasageeaceasaucssaeseecace acne A E A E E zsueamenaeunons 199 9 Manage Ihe produi orrori cearsdeeeseiard icenisaiieaevantancanseeescerenstscenssersteaies 201 Configure IP network settings ccccccccccceceeeseeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeesssaeeeseeeeeeeesssaaeeeeeeeeeeess 202 Printer sharing disclaimer ancacecutsscepenensances cienaasea
123. el name Model number M725dn CFO66A M725 CFO67A M725z CFO68A M725z CFO69A ENWW Product views Control panel Control panel layout p I O Start Copy Save to USB Save to Network Folder pa ave the scanned job to a USB b Send a document to a folder on age device the network Save to Device Memory Retrieve from Device Memory 1 Easy access USB port For easy access USB printing scanning documents to a USB flash drive and upgrading firmware NOTE This port is on the side of the control panel 2 Hardware integration For connecting third party devices pocket 3 Color touchscreen For contiguring and managing product features display 4 Home button For returning to the product Home screen at any time NOTE This button is on the side of the control panel Touching the Home icon near the button has no effect Control panel Home screen The Home screen provides access to the product features and indicates the current status of the product You can return to the Home screen at any time by pressing the Home button on the right side of the product control panel You can also touch the Home button in the upper left corner of most screens Ee NOTE HP regularly updates features that are available in the product firmware To take advantage of the most current features upgrade the product firmware To download the most recent firmware upgrade file go to www hp com go j MFPM725_firmware Ee NOTE
124. elope Tray capacity 35 envelopes orientation 35 error codes 286 errors software 29 Explorer versions supported HP Embedded Web Server 204 fax canceling 196 feeding problems 282 optimize for text or pictures 269 required settings 168 setup wizard 168 speed dial 190 fax activity log description 15 fax address book 193 fax call report description 15 Fax Reports description 15 fax settings HP Embedded Web Server 208 feeding problems 282 tile directory page description 14 file upload Mac 211 firmware update Mac 211 first page printing on different paper Windows 88 folders sending to 148 fonts upload Mac 211 formatter security 218 fraud Web site 52 fuser jams 246 G gateway setting default 202 ENWW general configuration HP Embedded Web Server 205 group dial See speed dial H hard disks encrypted 218 help control panel 12 226 high capacity tray clear jams 240 loading 44 how to connect page description 14 HP Embedded Web Server AirPrint settings 113 copy settings 206 digital send settings 207 fax settings 208 general configuration 205 HP Web Services 209 information pages 205 network settings 209 other links list 209 print settings 206 scan settings 207 security settings 209 troubleshooting tools 208 HP Embedded Web Server EWS features 204 network connection 204 HP ePrint software 111 HP ePrint using 110 HP fraud Web site 52 HP Smart Print 114 HP Unive
125. emea NOTE Always select a shortcut before Aptring soi a colection of saved pirt setings that you can lec adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut all your adjustments are lost 74 Chapter 5 Print ENWW 5 Select the print options for the new shortcut A printing shortcut is a collection of saved print settings that you can select General Everyday Printing 6 Click the Save As button A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts co on x i 4 i ENWW Print tasks Windows 75 76 7 Enter a name for the shortcut and then click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Chapter 5 Print Name Please type a name for the new printing shortcut Printer m E Status Idle Type ee n Where LPTi Comment Page range All Current page Selection Pages Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document x Print All pages in range x E Print to file F
126. ens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Error W button or the Warning button to open a message that describes the problem The message also contains instructions to help solve the problem 12 Chapter 1 Product introduction ENWW You can print or view a report of the complete Administration menu so you can more easily navigate to the individual settings you need 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Reports e Configuration Status Pages 3 Select the Administration Menu Map option 4 Touch the Print button to print the report Touch the View button to view the report ENWW Control panel 13 Product reports Product reports provide details about the product and its current configuration Use the following procedure to print or view the reports 1 2 3 4 From the Home screen on the product control panel scroll to and touch the Administration button Open the Reports menu Select one of the report categories e Contiguration Status Pages e Fax Reports fax models only e Other Pages Select the name of the report you want to
127. ent Orientation feature to specify the direction of the content on the page of the original document Use the Optimize Text Picture feature to optimize the output for a particular type of content text printed pictures or photographs Use the Pages per Sheet feature to copy multiple pages onto one sheet of paper Use the Original Size feature to describe the page size of the original document Use the Booklet Format feature to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet The product arranges the pages in the correct order For example if the original document has eight pages the product prints pages 1 and 8 on the same sheet Chapter 6 Copy ENWW Menu item Description Edge To Edge Use the Edge lo Edge feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges Combine this feature with the Reduce Enlarge feature to ensure that the entire page is printed on the copies Job Build Use the Job Build feature to divide a complex job into smaller segments This is useful when you are copying or scanning an original document that has more pages than the document feeder can hold or when you want to combine pages that have different sizes into one job ENWW Set new default copy settings 119 Make a single copy 1 Place the document face down on the scanner lass or place it face up in the document Barer an
128. error message was displayed during the software installation ccccceceeseeeeeeees 291 The product is in Ready mode but nothing prints cccccseececeeesseeeeeeeseeeeeeesaeeeeeeeaas 291 Solve product software problems Mac OS X ccccccccccesseeceeceeeeseeeeeceeesssseeeeseeseaeeeeeeeeeaaaeneeess 293 The product name does not appear in the product list in the Print amp Fax or the Print amp SOU Sloss arse setae EA de eso eu esse ios E oes ose en A E A 293 A print job was not sent to the product that you wanted ccccccssseseeeseeeeeeeaeeeeeeans 293 When connected with a USB cable the product does not appear in the Print amp Fax or the Print amp Scan list after the driver is selected cccccccccceseeeeceeeeeeseeeeeeeesaeeeeeeeeeeaas 293 REMOVE SOWIE WIndows scccxssencosacvascaneiceneyasowenenscsantaaeasagnsasondoatatseuasaalenetuctouodeaegitersoees 295 Remove the print driver Mac OS X cccccccccccceeeccceeeeeee eee eeeeee ee eeee eee eeeeeeaeeeeeeaeeeeesaeeeeeeaeeeeeaas 296 E E N E oa win E E N NA aU Sb Nowa persia AEE A EE E LaRue INES 297 xi xii ENWW 1 Product introduction e Product comparison e Product views e Control panel e Product reports ENWW 2 Product comparison Paper handling Connectivity Storage Control panel display Print Tray 1 100 sheet capacity Tray 2 250 sheet capacity Tray 3 250 sheet capacity Optional 500 sheet tray
129. ers Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple product models Preferred when printing to multiple product models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single print driver that gives you instant access to
130. ery Low without customer interaction and can result in unsatisfactory print quality If you select the Stop or Prompt to continue option the product stops printing when it reaches the Very Low threshold When you replace the cartridge the product automatically resumes printing When the product is set to the Stop or Prompt fo continue option there is some risk that faxes will not print when the product resumes printing This can occur if the product has received more faxes than the memory can hold while the product is waiting The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge but print quality might degrade Once an HP supply has reached Very Low HP s premium Protection Warranty on that supply has ended 54 Chapter 4 Parts supplies and accessories ENWW Customer self repair parts The following customer self repair parts are available for the product e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to pertorm the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional selt replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Ee NOTE For more information go to www hp com go customerseltrepair IjMFPM72
131. es the connection As a result of this error condition the fax accessory performs three automatic redial attempts regardless of the redial settings During this redial operation a message displays on the control panel to indicate that a redial is in progress Redial on error The Redial on error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission Redial On Busy The Redial On Busy setting selects the number of times O through 9 the fax accessory redials a number when the number is busy The interval between retries is set by the Redial Interval setting Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer The number of retries is either O to 1 used in the U S or O to 2 depending on the country region setting The interval between retries is set by the redial interval setting ENWW Configure fax dialing settings 171 Menu item Description Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax Dialing Pretix The Dialing Prefix setting allows you to enter a prefix number such as a 9 to access an outside line when dialing This prefix number is automatically added to all phone numbers when dialed 172 Chapter 8 Fax ENWW Configure general fax send settings 1 From the Home screen on the product control panel sc
132. ess GS GB eae m C E Ready A m 0 Auto detect Auto Auto PDF Manually adjust fal Output Quality Original Sides Medium 2 sided Resolution Content Orientation t 150 dpi Portrait Color Black e Auto detect Auto Notification Image Adjustment e Do not notify Default Original Siz Use the address book to send email 163 Scan a photo 1 Lift the scanner lid 2 Place the photo on the scanner glass with the picture side down and the upper left corner of the photo in the upper left corner of the glass 3 Gently close the scanner lid 164 Chapter 7 Scan send ENWW 4 From the Home screen on the product control panel touch one of the buttons for the scan send features e Save to Network Folder e Save to Device Memory e Save to USB 5 Select an existing folder or touch the New Folder button to create a new folder 6 Enter the name for the file in the File Name field 7 Touch the More Options button at the bottom of the screen Touch the Optimize Text Picture button Select the Photograph option and then touch the OK button 10 Touch the Start button EY NOTE These settings are temporary After you have finished the job the product returns to the default settings ENWW Scanaphoto 165 166 Chapter 7 Scan send ENWW 8 Fax e Configure required fax settings e Configure f
133. etadmin software e Economy settings e Product security features e Upgrade the product firmware ENWW 201 Configure IP network settings Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Print a configuration page and locate the IP address If you are using IPv4 the IP address contains only digits It has this format XXX AAA AAA ARMA If you are using IPv6 the IP address is a hexadecimal combination of characters and digits It has a format similar to this XXXX I XXXX XXXXXXXX XXXX 2 To open the HP Embedded Web Server type the IP address into the address line of a Web browser 3 Click the Networking tab to obtain network information You can change settings as needed Manually configure IPv4 TCP IP parameters from the control panel Use the control panel Administration menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus Network Settings Jetdirect Menu TCP IP IPV4 Settings Config Method 3 Select the Manual option and then touch the Save button 4 Open the Manual Settings menu 202 Cha
134. etore you can use this feature you must enable the USB port Use the following procedure to enable the port from the product control panel menus 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Enable Retrieve from USB 3 Select the Enable option and then touch the Save button Scan and save the document 1 Place the document face down on the scanner lass or place it face up in the document ae and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control ALPER ogogo panel scroll to and touch the Save to USB button m simm rey Copies Quick Sets Copy A NOTE If prompted enter your user name TI Access preset job options for commonly used jobs and password Send a document to one or more fax numbers Make copies from an original document Send a document as an attachment to an e mail Save to Network Folder Send a document to a folder on the network Retrieve from Device Memory Save to USB Save to Device Memory Save the scanned job to a USB storage device ENWW Send a scanned document to a USB flash drive 153 3 Insert the USB flash drive into the USB port on the left side of the product control panel NOTE You might need to remove the cover from the USB port 4 Youcan save the file on the root
135. etrieve the printed stack from the output bin and place it with the printed side facing down in the Input tray It prompted press the appropriate control panel button to continue Print multiple pages per sheet Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Border menu select the type of border to print around each page on the sheet Click the Print button Select the page orientation Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button Click the icon that represents the page orientation that you want to use and then click the OK button Click the Print button Select the paper type Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Select a type from the Media Type drop down list Cl
136. etup Wizard The Fax Setup Wizard guides you through a step by step procedure to configure fax settings that are required to use the fax feature If the settings are not configured the fax feature is disabled The first time the product is turned on with a fax accessory installed access the Fax Setup Wizard by following these steps 1 2 3 4 From the Home screen on the product control panel touch the Initial Setup button Touch the Fax Setup Wizard menu Follow the steps in the Fax Setup Wizard to configure the required settings When the Fax Setup Wizard finishes the option to hide the Initial Setup button appears on the Home screen Access the Fax Setup Wizard after initial setup through the control panel by following these steps i 2 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e Fax Setup Wizard Follow the steps in the Fax Setup Wizard to configure the required settings Fax setup is complete 168 Chapter 8 Fax ENWW Ee NOTE The settings contigured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server Ee NOTE If the Fax Settings menu does not appear in the menu listing LAN or internet fax might be enabled When LAN or internet fax is enabled the analog fax accessory is disabled and the Fax Settings menu does not display
137. f Pages grouped Color Black Auto Reduce Entarge Auto Image Adjustment Default j ENWW Staple a copy job ENWW 1 2 3 4 From the Home screen on the product control panel touch the Copy button Touch the Staple Collate button Select a Staple option Touch the OK button Touch the Start button Staple a copy job 127 Copy on both sides duplex Copy on both sides automatically 1 Load the original documents into the document feeder with the first Poa facing up and with the top of the page leading 2 Adjust the paper guides to fit the size of the document 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Sides button 128 Chapter 6 Copy ENWW To make a two sided copy from a one sided original touch the 1 sided original 2 sided output button To make a two sided copy from a two sided original touch the 2 sided original 2 sided output button To make a one sided copy from a two sided original touch the 2 sided original sided output button Touch the OK button Touch the Start button Copy on both sides manually 1 2 Lift the scanner lid Place the document face down on the scanner lass with the upper left corner of the page in the upper left corner of the glass ENWW Copy on both sides duplex 129 3 Gently close the scanner lid 4 From the Home screen on t
138. f memory on product The received image file cannot be decoded A power failure occurred during the fax reception A voice call was made to the fax Action None None Ask the sender to resend the fax it the error persists contact support Ask the sender to resend the fax it the error persists contact support Ask the sender to resend the fax if the sending machine does not automatically retry Ask the sender to resend the fax it the error persists contact support Ask the sender to resend the fax it the error persists contact support If the error persists delete items from the product memory such as stored jobs or saved faxes Ask the sender to resend the fax enable Error Correction Mode if it is not already enabled Ask the sender to resend the fax None These items in the control panel menus are intended to be used when an HP service representative is assisting you ENWW Solve fax problems 289 Settings in the Troubleshooting menu 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Troubleshooting n Fax Fax T 30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception The report contains detailed error codes and other information that might be useful in troubleshooting a particular problem related to
139. fault Job Options selection to set the options for typical copy or print jobs However for network connected products HP recommends using the embedded Web Server EWS for configuration of the product Type the product s network address into a Web browser to access the EWS NOTE You cannot set up the ENWW 3 Select the category of scan and send settings ass wal oon Ready Administration Scan Digital Send Settings Scan Digital Send Settings Use the Scan Digital Send Settings EJ E mail Settings A menu to configure settings that apply to sending documents through e mail or saving documents to a folder on the E Save to Network Folder Settings network or on a USB flash drive E Save to USB Settings Digital Send Service Setup 4 Open the Default Job Options menu and nthe sl IE configure the options Touch the Save button to disiet save the settings Rendy gt Scan Digital Send Settings Save to Network Folder Settings Default Job Options Use these menus to define the default job Image Preview options for each function If you do not specify the job options when creating the job the default options are used For complete setup go to the embedded Web server by typing the network address of the product into a Web browser Default File Name Document File Type Optimize Text Picture Output Quality Original Sides ENWW Ch
140. fax is enabled the Fax feature is unavailable on the product control panel ENWW Solve fax problems 281 Non Operational Enabled Disabled Damaged Enabled Disabled The product has detected a firmware failure Upgrade the firmware The fax accessory has failed Reseat the fax accessory card and check for bent pins If the status is still DAMAGED replace the analog fax accessory card 1 ENABLED indicates that the analog fax accessory is enabled and turned on DISABLED indicates that LAN fax is enabled analog fax is turned off General fax problems Problem The fax failed to send An Out of Memory status message displays on the product control panel Print quality of a photo is poor or prints as a gray box You touched the Stop button on the product control panel to cancel a fax transmission but the fax was still sent No fax address book button displays Not able to locate the Fax settings in HP Web Jetadmin The header is appended to the top of the page when the overlay option is enabled A mix of names and numbers is in the recipients box A one page fax prints as two pages A document stops in the document feeder in the middle of faxing The volume for sounds coming from the fax accessory is too high or too low Cause JBIG is enabled and the receiving fax machine does not have JBIG capability The product storage disk is full You are using the wrong page content
141. g m 20 lb 60 g m 16 lb to 130 g m 35 b Table 3 8 500 sheet tray paper orientation Single sided printing Automatic duplex printing and Envelopes Alternative Letterhead Mode Face down Face up Print envelopes only from Tray 1 Top edge at the front of the tray Bottom edge at the front of the tray ENWW 500 sheet trays 4 Load the 500 sheet trays 1 Open the tray 2 Adjust the paper size guides to the correct paper size 42 Chapter 3 Input trays and output bins ENWW 3 Load the paper into the tray Make sure that the stack is fat at all four corners and that the top of the stack is below the maximum height indicators 4 Close the tray ENWW 500 sheet trays 43 3 500 sheet high capacity tray 3 500 sheet high capacity input capacity and paper orientation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper to less than half of the tray tull indicators Table 3 9 3 500 sheet high capacity input tray capacity Paper type Specifications Quantity Paper Range Equivalent to 3 500 sheets of 75 g m 20 lb 60 g m 16 lb to 130 g m 35 b Table 3 10 3 500 sheet high capacity input tray paper orientation Single sided printing Automatic duplex printing and Envelopes Alternative Letterhead Mode Face up Face down Print envelopes only from Tray 1 Top edge at the back of the tray Top
142. ge description 14 USB sending to 153 USB configuration Mac 22 USB configuration Windows 18 USB storage accessories printing from 115 USB scanto 153 V VolP 197 283 W watermarks printing Mac 104 printing Windows 102 Web browser requirements HP Embedded Web Server 204 Web services status page description 15 Web sites fraud reports 52 HP Web Jetadmin downloading 213 universal print driver 68 Windows driver settings 70 universal print driver 68 Windows print drivers supported 68 wireless printing AirPrint 112 wizard fax setup 168 ENWW 2012 Hewlett Packard Development Company L P www hp com CFO66 90901
143. ginal might have something on it such as staples or self adhesive notes that must be removed Check that all rollers are in place and that the roller access cover inside the document feeder is closed Make sure that the top documentfeeder cover is closed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be touching the sides of the paper stack to work correctly Make sure that the paper stack is straight and the guides are against the paper stack The document feeder input tray or output bin might contain more than the maximum number of pages Make sure the paper stack fits below the guides in the input tray and remove pages from the output bin Verify that there are no pieces of paper staples paper clips or other debris in the paper path Clean the document feeder rollers and the separation pad Use compressed air or a clean lint free cloth moistened with warm water If misfeeds still occur replace the rollers From the Home screen on the product control panel scroll to and touch the Supplies button Check the status of the documentfeeder kit and replace it if necessary Prevent paper jams 228 To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper th
144. h the print job you want to cancel and then touch the Cancel Job button c The product prompts you to confirm the cancellation Touch the Yes button You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears brietly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Select the paper size Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Click the Print button Select a custom paper size Mac OS X ENWW 1 a a E Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button From the Paper Size drop down list select the Manage Custom Sizes option Specify the dimensions for the page size and then click the OK button Click the OK button to close the Page Setup dialog Click the Print button Additional print tasks Mac OS X 103 Print watermarks Mac OS X 1 Click the File menu and then click the Print option 2 In the Printer menu select the product 3 By default the print driver dis
145. hat is no longer than 2 m 6 5 ft N CAUTION Do not connect the USB cable until the installation software prompts you to connect it 1 Close all open programs on the computer 2 Verity the product is in the Ready state Ee NOTE When the product is connected with a USB cable the software installation process requires that the product is turned on and in the Ready state Configure the following setting so the product wakes from Sleep mode during the software installation process and whenever it receives a print job a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus e General Settings e Energy Settings e Sleep Timer Settings c In the Wake Auto On to These Events list select the All events option and then touch the Save button 3 Install the software from the CD and follow the on screen instructions 4 When prompted select the Directly connect to this computer using USB cable option and then click the Next button 5 When the software prompts you connect the USB cable to the product and the computer 18 Chapter 2 Connect the product and install software ENWW 6 At the end of the installation click the Finish button or click the More Options button to install more software or configure basic digital sending features for the product 7 Print a page trom any program to make sure that the software is correctly installed ENWW
146. he Home screen on the product control panel scroll to and touch the Administration button Open the Scan Digital Send Settings menu 2 3 Select the category of scan and send settings that you want to configure 4 Open the Default Job Options menu 5 Touch the Resolution button ENWW Improve scan quality 263 6 Select one of the predetined options Touch the Save button 7 Touch the Start button Check the image adjustment settings Adjust these additional settings to improve scan quality 1 From the Home screen on the product control panel scroll to and touch the Administration button Open the Scan Digital Send Settings menu Select the category of scan and send settings that you want to configure Open the Detault Job Options menu Touch the Image Adjustment button Ee Ss Adjust the sliders to set the Darkness level the Contrast level the Sharpness level and the Background Cleanup level Touch the Save button 7 Touch the Start button Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned text graphics or photos 1 From the Home screen on the product control panel touch one of the buttons for the scan send features e Save to Network Folder e Save to Device Memory e Save to USB 2 Touch the More Options button and then touch the Optimize Text Picture button 3 Select one of the predefined options or touch the Manually adjust button and then adj
147. he control panel cccceccceeeeeeseseeeeeeeees 54 Customer self repair parts i ere trereicateleteoad see uncheeoocapear toutes sneutnctenasei aphioesaiosedaniotnr a ssenolediezetasdeseen 55 PEE SOE T N E O AEE A A N 58 MOINS CON AGS serrera i aE E E E A EE EEEE E O E sees 59 Tonercartridge VEW sericirienesieror oireiden n i onee E rakei a er eTe 59 Toner cartridge information cashss atecovedousaaueqocsnoxsae cn bons usausenevedeceaeeaenscuseeaesapeanaee 60 Recycle the toner cartridge ch ste tserteneren eertaiesins pee mst toeasnamones teapecbaielenateedenirsiaceates 60 Tonercartridge GIOl Qe a cade cee eriesteedecganes iei Eee EiT SE E 60 HP policy on non HP toner cartridges ccccccecceesseeecceeeeseeeeeeeeeeesaeeeeeeeeaas 60 Replace the toner cartridge cucqecionasnaucetdyesneacataareososaaesecquoseientonssseaaeneaioseceuemonsasnineaaatet 6l Staples stapling models OUI eras sete catcts te aera gu ieii ee iei EEE av E EEn 64 oad Sape accra a E E E E E E A E E 64 O PrN roiworisnsniiicceen sun auevenaeansendeaeatenueueensnawnosbenbucecepuestenunoreet 67 Supported print drivers Windows cccccccceeccceee ee eceeeseeeeeeeseeeeeeesseeeeeeeaeeeeeessaeeeeeeaeeeeeeeaaeees 68 HP Universal Print Driver UPD cccccceccceccceecceeccuesecesecusecuceeseuecseuseeeeseeeeeeenens 68 UPD installation 9 e10 lt a er nee eae Ree eee a ee nee ee ee ee ee 69 Change print job settings Windows cccccceccsseeee
148. he formatter for printing directly from a computer View the status of all security settings Access Control Configure access to product functions for specific individuals or groups Also set up user accounts and select the method by which individuals sign in to the product Protect Stored Data Configure and manage the internal hard drive for the product This product includes an encrypted hard drive for maximum security Configure settings for jobs that are stored on the product hard drive Certificate Management Install and manage security certificates for access to the product and the network Self Test Verity that the security functions are running according to expected system parameters HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product You must enable HP Web Services to use the HP ePrint feature Networking tab Use the Networking tab to configure and secure network settings for the product when it is connected to an IP based network This tab does not display if the product is connected to other types of networks Other Links list Ex NOTE You can configure which links display in the Other Links list by using the Edit Other Links menu on the General tab The following are the default links Table 9 8 HP Embedded Web Server Other Links list Menu Description HP Instant Support Connects you to the HP Web site to help you find solutions to product problems
149. he phone line might not be working Solution Complex faxes take longer to transmit The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use Wait for the fax transmission to complete Decrease the resolution and change the Optimize Text Picture option Cancel and resend the fax Ask the phone company to check the phone line Use the Image Adjustment feature to clean up the background shading Try sending to another fax machine Disconnect the fax accessory from the phone jack and connect a phone Try to make a phone call to ensure the phone line is working Try using a slower fax speed to improve the reliability of transmission Use the Fax Dialing Settings menu to set the fax speed for sending faxes Verity that the fax telephone line does not have an activated call waiting feature A call waiting notice can interrupt a fax call in progress which causes a communication error Disable the detect dial tone setting Try again later Try sending to another fax machine Disconnect the fax accessory from the phone jack and connect a phone Try to make a phone call to ensure the phone line is working ENWW Solve fax problems 285 Problem Outgoing fax calls keep dialing Faxes you send are not arriving at the receiving fax machine Cause The fax accessory automatically redials a fax number if the Redial On Busy option is on or if the Redial On No An
150. he product control panel touch the Copy button 5 Touch the Sides button To make a two sided copy from a one sided original touch the 1 sided original 2 sided output button To make a two sided copy from a two sided original touch the 2 sided original 2 sided output button To make a one sided copy from a two sided original touch the 2 sided original sided output button Touch the OK button Touch the Start button The product prompts you to load the next original document Place it on the glass and then touch the Scan button 9 The product temporarily saves the scanned images Touch the Finish button to finish printing the copies 130 Chapter 6 Copy ENWW Reduce or enlarge a copy image 1 From the Home screen on the product control E 9 119 Start Copy panel touch the Copy button O smn mo oE Quick Sets Access preset job options for commonly used jobs Make copies from an original document Send a document as an attachment to an e mail Send a document to one or more fax numbers Save the scanned job to a USB storage device B Tak aa iaaa Ready Copies a a B Auto detect Legal Legal Send a document to a folder on the network Retrieve from Device Memory Color Black 1 to 1 sided Reduce Enlarge Collate Collated More Options Paper Selection Image Adjustment Default ENWW Reduce or enlarge a copy image
151. he tray above if applicable or through the upper right door ENWW Clear jams 239 4 Close the 500 sheet tray 5 Close the right side access door and the 500 sheet tray jam access door Clear jams in the 3 500 sheet high capacity tray 1 Open the right and left sides of the tray 240 Chapter 10 Solve problems ENWW 2 Remove any damaged sheets of paper 3 Above the right side tray press the green button to release the jam access plate 4 f jammed paper is in the feed area pull it down to remove it ENWW Clear jams 241 5 Push up on the jam access plate to close it 6 Close the right and lett sides of the tray 7 Open the jam access door on the right side of the high capacity tray cabinet 242 Chapter 10 Solve problems ENWW 8 Lift up the jam release plate and remove any jammed paper 9 Close the jam access door on the right side of the high capacity tray cabinet Clear jams from the toner cartridge area 1 Press the cartridge door release button Vv ENWW Clear jams 243 2 Open the cartridge door 4 244 Remove the toner cartridge CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Pull the green tab down to open the metal plate inside the product Chapter 10 Solve problems ENWW 5 Slowly pull the paper out of the product Be careful to not tear the paper CAUTION Avoid spilling
152. he upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen It the product alerts you of an error or warning touch the Error fj button or the Warning button to open a message that describes the problem The message also contains instructions to help solve the problem You can print a report of the complete Administration menu so you can more easily navigate to the individual settings you need 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Reports e Configuration Status Pages 3 Select the Administration Menu Map option 4 Touch the Print button to print the report 226 Chapter 10 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper The document feeder jams skews or picks up multiple sheets of paper Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 3 4 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper
153. help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features IP Security IP Security IPsec is a set of protocols that control IP based network traffic to and from the product IPsec provides hostto host authentication data integrity and encryption of network communications For products that are connected to the network and have an HP Jetdirect print server you can configure IPsec by using the Networking tab in the HP Embedded Web Server Sign in to the product Some features on the product control panel can be secured so that unauthorized people cannot use them When a feature is secured the product prompts you to sign in before you can use it You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen Typically you use the same user name and password that you use to sign in to your computer on the network Consult the network administrator for this product if you have questions about which credentials to use Atter you have signed in to the product a Sign Out button displays on the control panel To maintain security for the product touch the Sign Out button when you have finished using the product Assign a system pas
154. ich can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Press the power button to turn off the product and then disconnect the power cable from the electrical outlet 2 Open the scanner lid Align paper that has copy defects with the scanner glass to identity the locations of dirt or smudges ENWW Improve tax quality 267 3 Clean the main scanner glass the document feeder glass the small strip of glass on the left side of the scanner and the his foam backing Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Dry the glass and white saci backing by using a chamois or a cellulose sponge to prevent spotting CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product NOTE Ifyou are having trouble with streaks on copies when you are using the document feeder be sure to clean the small strip of glass on the lett side of the scanner NOTE See this English language video for a demonstration of how to identify and clean debris that causes streaks on copies www youtube com watch v CGn7FJvH8sE 4 Connect the power cable to an outlet and then press the power button to turn on the product Check the send fax resolution settings Ee
155. ick the Print button 98 Chapter 5 Print ENWW Print a cover page Mac OS X 1 2 3 6 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Cover Page menu Select where to print the cover page Click either the Before Document button or the After Document bution In the Cover Page Type menu select the message that you want to print on the cover page Ee NOTE To print a blank cover page select the standard option from the Cover Page Type menu Click the Print button Scale a document to fit page size Mac OS X 1 2 3 5 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Paper Handling menu In the Destination Paper Size area click the Seale to fit paper size box and then select the size from the drop down list Click the Print button Create a booklet Mac OS X ENWW 1 oe oe Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu Select a binding option from the Two Sided drop down list O
156. igured otherwise try resending fax later The receiving fax machine might be disconnected or turned off contact the receiver to check the machine Try resending Verify the phone line is active set the sending fax to not to detect a dial tone Try resending fax Try resending fax if the error persists contact service Try resending the fax Try resending fax if the error persists contact support Try resending fax if the error persists contact support If the error persists delete items from the product memory such as stored jobs or saved faxes Try resending the fax Chapter 10 Solve problems ENWW Receive fax messages Table 10 2 Receive fax messages Message Error No Success n a Blocked n a Failed Any Failed O Failed 17 36 Failed Any besides 17 or 36 Space Fail O Memory Error O Print Fail O Power Failure O No Fax Detected 17 36 Service settings Description The fax transmission was successful The receiving fax machine is using the blocked number feature and is blocking this fax The fax might be corrupted or not sent Incompatible page width or page had too many bad lines Lost telephone connection or interruption between sender receiver General communications issue where the fax transmission was interrupted or did not proceed as expected Unable to read or write image file to disk could be corrupt product disk or no space on disk Out o
157. information Supported operating systems e Windows XP 32 bit SP 2 or greater Ee NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Mac OS X version 10 6 and 10 7 NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver HP ePrint software for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers ENWW Use the HP ePrint software 111 Use Apple AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print wirelessly to the product from an iPad iOS 4 2 or later iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e iBooks e Select third party applications Connect the product to AirPrint To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint Ee NOTE AirPrint does not support USB connections You might need to upgrade the product firmware to use AirPrint Go to www hp com go MFPM725_firmware Find the product AirPrint name If mult
158. ing CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product NOTE If you are having trouble with streaks on copies when you are using the document feeder be sure to clean the small strip of glass on the lett side of the scanner NOTE See this English language video for a demonstration of how to identify and clean debris that causes streaks on copies www youtube com watch v CGn7FJvH8sE 4 Connect the power cable to an outlet and then press the power button to turn on the product ENWW Improve copy quality 257 Calibrate the scanner It the copied image is not positioned correctly on the page calibrate the scanner Ee NOTE When using the document feeder make sure to adjust the guides in the input tray so they are against the original document 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Open the following menus e Calibration Cleaning e Calibrate Scanner 3 Touch the Next button to start the calibration process Follow the on screen prompts 4 Wait while the product calibrates and then try copying again Check the paper settings Check the paper settings if copied pages have smears fuzzy or dark print curled paper scattered dots of toner loose t
159. ing 199 ENWW billing codes 174 billing codes report description 15 bin capacity 46 location 46 bins output capacity 46 locating 5 blank pages placing between print jobs 109 blocked fax list description 15 blocked fax list report printing 199 Bonjour identifying 204 booklets creating Windows 93 printing Mac 99 books copying 138 both sides copying 128 129 both sides copying manually duplex manual 129 browser requirements HP embedded Web Server 204 C calibrate scanner 258 call repot 199 canceling a fax 196 canceling a print request Mac OS X 103 canceling a print request Windows 101 cartridges imaging drum 59 jams clearing 243 memory chip 59 non HP 51 60 order numbers 60 pull tab 59 recycling 60 replacing 61 sealing tape 59 storage 60 checklist problems 222 cleaning control panel 12 paper path 251 rollers 260 265 270 scanner glass 256 262 267 collate copy jobs 125 configuration page description 14 configuring IP address 20 23 connecting to AirPrint 112 connection USB with Mac 22 USB with Windows 18 control panel cleaning 12 help 12 226 locating 5 copy adjust lightness darkness 134 books 138 collate 125 enlarge 131 Index 297 from document feeder 120 121 123 from glass 120 121 123 improve quality 256 262 267 Job Build 137 Job Mode 137 multiple originals 137 optimize for text or pictures 133 259 photos 140
160. ion displays on the supplies status page Name the product and assign an asset number to it Enter the name of the primary contact who will receive information about the product Set the language in which to display the HP Embedded Web Server information Set the date and time or synchronize with a network time server Set or edit a wake time sleep time and sleep delay for the product You can set a different schedule for each day of the week and for holidays You can also set which interactions with the product cause it to wake from sleep mode Create a backup file that contains product and user data If necessary you can use this file to restore data to the product Restore product settings to the factory defaults Install third party software programs that can enhance the product functionality Download and install product firmware upgrade files Provides connection information about third party job statistics services Copy Print tab Table 9 3 HP Embedded Web Server Copy Print tab Menu Retrieve from USB Setup Manage Stored Jobs Adjust Paper Types General Print Settings Copy Settings Manage Trays Description Enable or disable the Retrieve from USB menu on the control panel Enable or disable the ability to store jobs in the product memory and configure job storage options If print quality problems occur when using a specific paper type you can override factory default mode settings Configure se
161. iple models of the product are connected to the network use the AirPrint product name to select the product from the Apple device Use the following steps to find the AirPrint product name 1 From the Home screen on the product control panel touch the Network button 2 Find the AirPrint product name in the list on the screen Print from AirPrint 1 Onan Apple device open the document you want to print and then tap the Action p button 2 Tap the Print option Ee NOTE If you are using iOS 5 or later and printing photos the option to select the paper size appears if more than one tray is loaded with paper 3 Select the product 4 Tap the Print button 112 Chapter 5 Print ENWW Change the AirPrint product name 1 Ina supported Web browser on your computer enter the product IP address or host name in the address URL field to open the HP Embedded Web Server 2 Click the Networking tab and then click the Network Identification option 3 Inthe Bonjour Service Name field type a new name 4 Click the Apply button Solve AirPrint problems Verify the product supports AirPrint Upgrade the product firmware to use AirPrint Make sure the product is connected to the same wireless network as the Apple device Verify the HP Embedded Web Server is configured for AirPrint Make sure the Apple products meet these specifications Verify the product is configured so it wakes from Sleep mode whenever it
162. is disabled larger images split across multiple pages 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Receive Settings e Default Job Options e Fit to Page 3 Touch the Enabled option to enable the setting or touch the Disabled option to disable it Touch the Save button ENWW Improve fax quality 271 Check the sender s fax machine Ask the sender to try sending from a different fax machine If the fax quality is better the problem is with the sender s fax machine If a different fax machine is unavailable ask the sender to consider making the following changes e Make sure the original document is on white not colored paper e Increase the fax resolution quality level or contrast settings e f possible send the tax from a computer software program 272 Chapter 10 Solve problems ENWW The product does not print or it prints slowly The product does not print It the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o If the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again 3 M
163. istration button 2 Open the following menus e Troubleshooting e Fax e Fax 1 30 Trace 3 Select the Print T 30 Report option to print the report Solve fax problems 287 288 Send fax messages Table 10 1 Send fax messages Message Cancelled Success Fail Busy No Answer No Dial Tone Failed Failed Failed Failed or Communication Error Space Fail Memory Error Power Failure Error No 0 n a Oor 17 Any 17 or 36 Any besides 17 or 36 Description Someone cancelled the fax at the product control panel The fax was sent successfully The receiving fax machine is busy The receiving fax machine is not answering the call or a person answered the call No dial tone is detected when sending the fax The fax might be corrupted or not sent Incompatible page width or page had too many bad lines Lost telephone connection between sender and receiver The issue might be due to voice calls interrupting the fax or a person answering the call General communications issue where the fax transmission was interrupted or did not proceed as expected Unable to read or write the fax image file to disk could be corrupt product disk or no space available on the product s disk Out of memory on product A power failure occurred on the sending fax product during the fax transmission Action None None The fax will be retired automatically if conf
164. ites any previous jobs with the same user and job name If a job is not already stored under the same user and job name and the product needs additional space the product might delete other stored jobs starting with the oldest You can change the number of jobs that the product can store from the General Settings menu on the product control panel Use this procedure to delete a job that is stored in the product memory 1 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button Select the name of the folder where the job is stored Select the name of the job and then touch the Delete button If the job is private or encrypted enter the PIN or the password and then touch the Delete button 108 Chapter 5 Print ENWW Add a job separator page Windows The product can insert a blank page at the beginning of each print job to make sorting jobs easier Ee NOTE The following procedure turns on this setting for all print jobs ENWW 1 oe E Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click th
165. jammed ccccceecccccceeeccceceaeeeececeeeeeceesaeeeeeesaeeeeeeesaaeeeees 227 The product does not pick up paper ssssnsssssissseiessressrresssresssrrsssressrrrrssrrerssrens 227 The product picks up multiple sheets of paper ccccccccccsseeeeceeeseeeeceeeeeueeeeeeeeanees 227 The document feeder jams skews or picks up multiple sheets of paper 0cc00 ee 228 Prevent paper GMS sne dantudaonenc tans tdaonaat Monee ak Ganbe r E cena moohareetuaa 228 era ae ee re an ee Ra eee RSE A eC I ITSM NO ee ene E ET eee See eee nee 229 Ifo 1s 1M ele o ante me A E E Sem ME ane Enron et net Rene Ae ee melvin eat Met en ie a et Meee S 229 AGlonavi Galion torclearnng aMSN 230 Clear jams in the document feeder cccccccesseeeccceeceeeeeceeesaeeeeeeeeseeeeeeeessaeeeeeeeaaes 230 Clear jams in the output bin area gave cde aateneaeatawseuesta Jonmaniaues aesoaneesa ome OR 231 Clear jams in the stapler stacker eset ashen ctcctea ea riiades taba esaciaia ine sgaceent waaudalasatadabeek 232 eyo gh fo Fara amS aoe mee ree nee nO I tre PD ST eee one ee 233 Cerian Ray na a RO nn RO eres a Pe en ee ee 236 GGG err S51 Tay 2 Or Wy hs ster act eee aussi tis Se ates oat rt cts a A 237 Clear jams in the 500 sheet trays cccccceccccecseecceeeeeeceeeeeeeeeeeseeeeeseeeeeessseeeeeeaeeeeeas 239 Clear jams in the 3 500 sheet high capacity tray cccecccccesseeceeesseeeeeeeseeeeeeeeaeeseeeees 240 Clear j
166. job is waiting in a print queue computer memory or print spooler delete the job there gt Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel gt Windows Vista Click the Windows icon in the lower left corner of the screen click Settings and then click Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel gt Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Select the paper size Windows ENWW 1 ro From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Click the OK button In the Print dialog box click the OK button to print the job Additional print tasks Windows 101 Select a custom paper size Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Click the Custom button 5 Type a name for the custom size
167. job settings 1 2 5 In the software program specify the source tray the paper size and the paper type Send the job to the product If the tray needs to be configured a tray configuration message displays on the product control panel Load the tray with the specified type and size of paper and then close the tray Touch the OK button to accept the detected size and type or touch the Modify button to choose a different paper size or type Select the correct size and type and then touch the OK button Configure a tray by using the control panel ENWW You can also configure the trays for type and size without a prompt from the product 1 2 3 4 From the Home screen on the product control panel scroll to and touch the Trays button Touch the line for the tray that you want to configure and then touch the Modify button Select the paper size and paper type from the lists of options Touch the OK button to save your selection Configure trays 33 Alternative letterhead mode Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs whether you are printing or copying to one side of the sheet of paper or to both sides When using this mode load paper the same way you would for automatic duplex printing To use the feature enable it by using the product control panel menus To use the feature with Windows you also n
168. l list ENWW 1 2 3 4 From the Home screen on the product control panel scroll to and touch the Fax button Touch the Speed Dials button to display the Speed Dials screen Touch the One Touch Speed Dials number of the list to open the keyboard Touch the down arrow on the Speed Dial Name box to open the drop down menu and then touch the Fax Numbers option Scroll through the list of fax numbers and touch the screen to the right of last digit of the fax number to be deleted Use the backspace key to delete the fax number Touch the OK button to return to the Speed Dials screen Touch the Ok button to return to the Fax screen Delete a single number from a speed dial list 187 Send a fax by entering numbers manually 1 Place the document face down on the scanner lass or place it face up in the document Barer and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel touch the Fax button You might be prompted to type a user name and password 3 Touch the More Options button Verify that the settings match those of your original When all settings are completed touch the up arrow to scroll to the main Fax screen 188 Chapter 8 Fax AE Start Copy elole Sign In Ready Copies Quick Sets Copy Make copies from an original document Access preset job options for commonly used jobs Send a document to one or more Send a
169. lation process and whenever it receives a print job a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus e General Settings e Energy Settings e Sleep Timer Settings c In the Wake Auto On to These Events list select the All events option and then touch the Save button Install the sottware from the CD Click the product icon and follow the on screen instructions Click the Close button S Print a page from any program to make sure that the software is correctly installed 22 Chapter 2 Connect the product and install software ENWW Connect the product to a network by using a network cable and install the software Mac OS X Configure the IP address 1 Make sure the product is turned on and that the Ready message displays on the product control panel display 2 Connect the network cable to the product and to the network e 3 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 4 From the Home screen on the product control panel touch the Network button to identify the product IP address or host name It the Network button is not visible you can find the IP address or host name by printing a configuration page a From the Home screen on the product control panel scroll to and touch the Administration bu
170. ld turn the computer off and then on again and then restart the setup process ENWW Connect the product to a network by using a network cable and install the software Mac OS X 25 26 Chapter 2 Connect the product and install software ENWW 3 ENWW Input trays and output bins e Supported paper sizes e Supported paper types e Configure trays e Alternative letterhead mode e Tray 2 and Tray 3 e 500 sheet trays e 3 500 sheet high capacity tray e Standard output bin e Stapler stacker z and z models only 27 Supported paper sizes Ea NOTE To obtain the best results select the correct paper size and type in the print driver before printing Table 3 1 Supported paper sizes Size and dimensions Tray 1 Tray 2 Tray 3 Optional 3 500 sheet Automatic 500 sheet high capacity duplex trays tray printing Letter w w we we we we 279 x 216 mm 11 x 8 5 in Letter Rotated w w w w w 216 x 279 mm 8 5 x 11 in Legal w v w w we 216 x 356 mm 8 5 x 14 in Executive w w w w w 267 x 184 mm 10 5 x 7 3 in Statement w 216 x 140 mm 8 5 x 5 5 in Oficio 8 5 x 13 w w w w w 216 x 330 mm 8 5 x 13 in 11x17 w w w w 279 x 432 mm 11 x 17 in 12x 18 w 305 x 457 mm 12 x 18 in 3x5 w 76 x 127 mm 3 x 5 in 4x6 w 102 x 152 mm 4 x 6 in 5x7 w 127 x 178 mm 5 x 7 in 5x8 w 127 x 203 mm 5 x 8 in A3 we w w w 297 x 420 mm 11 7 x 16 5 in 28 Chapter 3 Input trays and output bins ENWW Table
171. ld to open the keyboard Enter the billing code and then touch the OK button Touch the Minimum Length field to open the keypad Type the minimum number of digits you want in the billing code and then touch the OK button es S Touch the Save button 174 Chapter 8 Fax ENWW Configure default options for fax send jobs Ee NOTE Default job option settings are shared across all fax methods analog LAN and internet fax 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Default Job Options Configure any of the following settings Menu item Description Image Preview Use the Image Preview feature to preview the fax image before you send it You can configure the preview to be optional for all users required for all users or disabled for all users Resolution The outgoing fax resolution setting determines the maximum resolution supported by the receiving fax The fax accessory uses the highest possible resolution common to the sending and receiving fax machines as limited by this setting NOTE To reduce phone time faxes wider than 21 25 cm 8 5 in are automatically sent by using standard or fine resolution NOTE The higher the resolution the longer the transmission time required NOTE LAN fax resolution settings vary by vendor and might differ from the settings listed Original Sides Use the
172. loose toner Use a dry lint free cloth to clean any toner that might have fallen into the product If loose toner falls into the product it might cause temporary problems with print quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into tabric 6 Replace the toner cartridge 7 Close the cartridge door aa womans x Y ENWW Clear jams 245 Clear jams in the fuser 1 Open the fuser door on the left side of the product CAUTION The fuser can be hot while the product is in use 2 Push down on the green tab to open the fuser am access cover 3 Remove any paper from the fuser 246 Chapter 10 Solve problems ENWW 4 Close the fuser jam access cover 5 Close the fuser door ENWW Clear jams 247 Clear jams from the duplexer 1 Remove the duplexer 2 Remove any paper from the duplexer 3 Reinstall the duplexer 248 Chapter 10 Solve problems ENWW Change jam recovery This product provides a jam recovery feature that reprints jammed pages 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the General Settings menu and then open the Jam Recovery menu 3 Select one of the following options e Auto The product attempts to reprint jam
173. med pages when sufficient memory is available This is the default setting e Off The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal Ee NOTE Some pages can be lost if the product runs out of paper while printing a duplex job with Jam Recovery set to Off e On The product always reprints jammed pages Additional memory is allocated to store the last few pages printed ENWW Change jam recovery 249 Improve print quality Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Set the paper type setting for the print job Check the paper type setting if you are printing from a software program and the pages have any of these problems smeared print fuzzy print dark print curled paper scattered dots of toner loose toner small areas of missing toner Check the paper type setting Windows 1 oN DO Bw NW From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper Select the option for the type of paper you are using and click the O
174. menu and then reinsert the USB flash drive 4 The USB flash drive might have multiple partitions Some USB flash drive manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB flash drive to remove the partitions or use a different USB flash drive 5 The USB flash drive might require more power than the product can provide a Remove the USB flash drive b Turn the product off and then on c Use a USB flash drive that has its own power supply or that requires less power 6 The USB flash drive might not be functioning correctly a Remove the USB flash drive b Turn the product off and then on c Try printing from another USB flash drive The file does not print from the USB flash drive 1 Make sure that paper is in the tray 2 Check the control panel for messages If paper is jammed in the product clear the jam ENWW Solve easy access USB printing problems 275 The file that you want to print is not listed in the Retrieve from USB menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports pdf prn pcl ps and cht file types 2 You might have too many files in a single folder on the USB flash drive Reduce the number of tiles in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the file
175. mize For area Touch the OK button 4 Touch the Start button Ee NOTE These settings are temporary After you have finished the job the product returns to the default settings Edge to edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Copy Settings e Edge To Edge 3 Select the Edge To Edge output option if the original document is printed close to the paper edges 4 Touch the OK button ENWW Improve copy quality 259 Clean the pickup rollers and separation pad in the document feeder _ 1 Lift the document feeder latch 2 Open the document teeder cover 260 Chapter 10 Solve problems ENWW 3 Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint free cloth moistened with warm water NOTE Lift up the roller assembly so you can clean the second roller 4 Close the document feeder cover ENWW Improve copy quality 261 Improve scan quality Check the scanner glass for dirt or smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Press the power
176. mporary After you have finished the job the product returns to the default settings Check the error correction settings The Error Correction Mode setting might be disabled which can reduce image quality Follow these steps to enable it 1 2 ENWW From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e Fax Settings e Fax Send Settings Improve fax quality 269 e Fax Send Setup e General Fax Send Settings 3 Select the Error Correction Mode option Touch the Save button Send to a different fax machine Try sending the fax to a different fax machine If the fax quality is better the problem is related to the initial recipient s fax machine settings or supplies status Clean the pickup rollers and separation pad in the document feeder 1 Lift the document feeder latch 2 Open the document teeder cover 270 Chapter 10 Solve problems ENWW 3 Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint free cloth Ll moistened with warm water NOTE Lift up the roller assembly so you can ee clean the second roller a 4 Close the document feeder cover Check the fit to page setting If the Fit to Page setting is enabled and the incoming fax is larger than the default page size the product attempts to scale the image to fit the page If this setting
177. n mene dian bacnenniieeanceeducsadennmadsdademenaueenar 202 View or change network settings d2idesacicet cen lt deneiiccasusevepeatetielonesseiainaicenteboneiacancuaenusal 202 Manually configure IPv4 TCP IP parameters from the control panel 0eeeeeeeeees 202 Manually configure IPv TCP IP parameters from the control panel 0eeeeeeeeees 203 HP Embedded Web SERVER Sc sneczesenjiatreanesaeteossteasauin 4tnecdousetiec err u RE EE OSR ERr NEEE 204 Open the HP Embedded Web Server cccccccccesesceeeeecceeeeeseceseeeeeueeceeseeseeeaeeeees 204 HP Embedded Web Server features ccccsssesseeeeccecceceeeessseeeeeeeeeeeeeeeessssesseeeseseeeees 205 ET ATOR IMG OA VCO ETN EE E A A AA 205 SW nerra E EE EEE E E 205 Cony PTa e n E E A E 206 SEG Digital Senad 1a ee seo ee cacntoserarncedendtavacetnnaoasantanspriaienaseeaoteceapeeeteests 207 Faxtab Fox WO SOF exscetcasaceascyavcone r NE 208 Troubleshooting TOD aerssssekeusoriiasrneei iene d EE E R a epa 208 SECON O Deir E E A E A esarnieoaes 209 TAL E a EEEE E A A 209 Networking TOD os da ctrericrcrnstsosineacaincty iiaia inaani Ei E E iania 209 Aer Enk eea E E E 209 IP rity AGS 5 2 ee E E E E E 211 er APUN eaae A E A EA AA 211 HP Uili CN ES spuri nasa cue Gecevedeeiesaae AEE A een Ni 211 Use HP Web Jetadmin software as yee acerca saecinenoncossdeacaaesnanssusctousataantenedont siuseaovarenaseendiaeceaoecoeneon 213 EG OOM SEUNG Sassou too cl te
178. names with characters from a different character set Rename the files using ASCII characters 276 Chapter 10 Solve problems ENWW Solve USB connection problems It you have connected the product directly to a computer configure the following setting so the product wakes trom Sleep mode whenever you insert a USB flash drive 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Energy Settings e Sleep Timer Settings 3 In the Wake Auto On to These Events list select the All events option and then touch the Save button If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verity that the cable is not longer than 2 m 6 65 ft Try using a shorter cable e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary ENWW Solve USB connection problems 277 Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page The product has a poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using
179. ng the following e Default settings for Quick Sets jobs saved in a network folder e Settings for notifications e Default scan settings for jobs saved in a network folder e Default file settings for for jobs saved in a network folder Contigure the USB settings for digital sending including the following e Default settings for Quick Sets jobs saved on a USB flash drive Settings for notifications e Default scan settings for jobs saved on a USB flash drive e Default file settings for for jobs saved on a USB flash drive Use third party workflow tools Configure settings related to using optional Digital Sending software ENWW HP Embedded Web Server 207 Fax tab Fax models only Table 9 5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes including the following e Default common job settings for outgoing faxes e Default setting for sending faxes using the internal fax modem e Settings for using a LAN fax service e Settings for using an Internet fax service Speed Dials Manage fax speed dial numbers You can also import CSV files containing email addresses fax numbers or user records so that they can be accessed on this product You can also export email fax or user records from the product into a file on your computer You can then use this file as a data backup or you can use it to import the records onto another HP product Fax Receive Setup Configure default prin
180. ntation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper to less than half of the tray tull indicators Table 3 5 Tray 2 and Tray 3 capacity Paper type Specifications Quantity Paper Range Equivalent to 250 sheets of 75 g m 20 b 60 g m 16 lb to 130 g m 35 b Table 3 6 Tray 2 and Tray 3 paper orientation Single sided printing Automatic duplex printing and Envelopes Alternative Letterhead Mode Face down Face up Print envelopes only from Tray 1 Top edge at the front of the tray Bottom edge at the front of the tray 38 Chapter 3 Input trays and output bins ENWW Load Tray 2 and Tray 3 1 Open the tray 2 Adjust the paper guides to the correct paper size ENWW Tray 2 and Tray 3 39 Load the paper into the tray Make sure that the stack is fat at all four corners and that the top of the stack is below the maximum height indicators 4 Close the tray 40 Chapter 3 Input trays and output bins ENWW 500 sheet trays 500 sheet tray capacity and paper orientation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper to less than half of the tray tull indicators Table 3 7 500 sheet tray capacity Paper type Specifications Quantity Paper Range Equivalent to 500 sheets of 75
181. nter the product IP address or host name in the address URL field HP Embedded Web Server features Information tab Table 9 1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies The page also shows the type and size of paper set for each tray To change the default settings click the Change Settings link Job Log Shows a summary of all jobs the product has processed Configuration Page Shows the information found on the configuration page Supplies Status Page Shows the status of the supplies for the product Event Log Page Shows a list of all product events and errors Use the HP Instant Support link in the Other Links area on all HP Embedded Web Server pages to connect to a set of dynamic Web pages that help you solve problems These pages also show additional services available for the product Usage Page Shows a summary of the number of pages the product has printed grouped by size type and paper print path Device Information Shows the product network name address and model information To customize these entries click the Device Information menu on the General tab Control Panel Snapshot Shows an image of the current screen on the control panel display Print Upload a print ready file from your computer to print The product uses the default print settings to print the file Printable Reports and Pages Lists the i
182. nternal reports and pages for the product Select one or more items to print General tab Table 9 2 HP Embedded Web Server General tab Menu Description Control Panel Customization Reorder show or hide features on the control panel display and change the default display language Quick Sets Setup Configure jobs that are available in the Quick Sets area of the Home screen on the product control panel Alerts Set up email alerts for various product and supplies events ENWW HP Embedded Web Server 205 Table 9 2 HP Embedded Web Server General tab continued Menu Control Panel Administration Menu AutoSend Edit Other Links Ordering Information Device Information Language Date and Time Energy Settings Backup and Restore Restore Factory Settings Solution Installer Firmware Upgrade Quota and Statistics Services Description Shows the menu structure of the Administration menu on the control panel NOTE You can configure settings on this screen but the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu Configure the product to send automated emails regarding product configuration and supplies to specific email addresses Add or customize a link to another Web site This link displays in the Other Links area on all HP Embedded Web Server pages Enter information about ordering replacement toner cartridges This informat
183. o a folder on storage device the network Save to Device Memory Retrieve from Device Memory ENWW Use the address book to send email 159 2 Touch the Address Book button that is next to the To field to open the Address Book Ready Preview screen Se g2 ooo Subject File Name Aug 30 2011 10 44 03 AM More Options 3 Touch the Add button that is in the lower left corner of the screen E mail Address From CEO business com admin company com lt ct Edit Details 160 Chapter 7 Scan send ENWW 4 Inthe Name field enter the name of the Add contact Required Name ADMINISTRATOR g a a a3 dg Gg Sq Ga eT dq al g 5 From the menu list select the E mail Address option and then enter the contact s email ad d ress Required E mail Address J Name CTO business com Touch the OK button to add the contact to the list E mail Address i js aga ada gadaj aada adal alal ala aaa Sala tat aa i S Send a document to email by using the address book 1 Place the document face down on the scanner gon or place it face up in the document eeder and adjust the paper guides to fit the size of the document ENWW Use the address book to send email 161 2 From the Home screen on the product control panel touch the E mail button NOTE If prompted enter your user name
184. of the USB flash drive or save it in a folder To save it in a folder select one of the folders in the list or touch the New Folder button to create a new folder on the USB flash drive 5 Enter the name for the file in the File Name field Touch the OK button Select the file type from the File Type drop down list Touch the OK button 154 Chapter 7 Scan send el sewu o Preview Ready Part00 Do lt Select a file or folder File Name Untitled EJ Fa Documents A KA File Type A y J l New Folder More Options aalas a Preview A Ready Part00 Do _ Select a file or folder File Name Untitled A z Documents KA File Type v New Folder More Options ENWW 6 To configure m for the document touch the More Options button 7 Touch the Start button to save the file NOTE You can preview the image at any time by touching the Preview button in the upper right corner of the screen For more information about this feature touch the Help button on the preview screen ENWW Ready 100 KI gt B Preview Auto detect Auto Auto PDF j Document File Type Optimize Text Picture PDF Manually adjust afaj Output Quality Original Sides 2 i Medium 1 sided Resolution Paa Content Orientation y 150 dpi Portrait Original Size Auto R
185. oner or areas where toner has dropped out Check the paper size and type configuration 1 From the Home screen on the product control panel scroll to and touch the Trays button 2 Touch the line for the tray that you want to configure and then touch the Modify button 3 Select the paper size and paper type from the lists of options 4 Touch the OK button to save your selection Select the tray to use for the copy 1 From the Home screen on the product control panel touch the Copy button 2 Touch the Paper Selection button 3 Select the tray that holds the paper that you want to use and then touch the OK button Check the image adjustment settings Adjust these additional settings to improve copy quality 1 From the Home screen on the product control panel touch the Copy button 2 Touch the Image Adjustment button 258 Chapter 10 Solve problems ENWW 3 Adjust the sliders to set the Darkness level the Contrast level the Sharpness level and the Background Cleanup level Touch the OK button 4 Touch the Start button Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied text graphics or photos 1 From the Home screen on the product control panel touch the Copy button 2 Touch the More Options button and then touch the Optimize Text Picture button 3 Select one of the predefined options or touch the Manually adjust button and then adjust the slider in the Opti
186. ormatter cage The formatter cage on the back of the product has a slot that you can use to attach a security cable Locking the formatter cage prevents someone from removing valuable components from the formatter 218 Chapter9 Manage the product ENWW Upgrade the product firmware Software and firmware upgrades and installation instructions for this product are available at www hp com support MFPM 25series Click Support amp Drivers click the operating system and then select the download for the product ENWW Upgrade the product firmware 219 220 Chapter9 Manage the product ENWW 10 Solve problems e Solve problems checklist e Factors that affect product performance e Restore factory set defaults e Control panel help e Paper feeds incorrectly or becomes jammed e Clear jams e Change jam recovery e Improve print quality e Improve copy quality e Improve scan quality e Improve fax quality e The product does not print or it prints slowly e Solve easy access USB printing problems e Solve USB connection problems e Solve wired network problems e Solve fax problems e Solve product software problems Windows e Solve product software problems Mac OS X e Remove software Windows e Remove the print driver Mac OS X ENWW 221 Solve problems checklist 222 Follow these steps when trying to solve a problem with the product 1 If the control panel is blank or black complete these steps
187. ossesasisacat socadduiindute alas sealgsaeNiwlaitashaale Matte osemancaeees 85 Print the first or last page on different paper Windows cccccceeceeeeseseeeeeeeeeeeeeeeaaees 88 Scale a document to fit page size Windows cccccccceesseeeeeeeeeeeeeeeessaeeeeeeeeeeeeesaaaaas 91 Created booklet Windows lt lt csiseiesieinditoe toate enenctapsianessceusi wiv a a aa 93 Select staple options Windows essnnesssnsssssnsssssrerssrrerssrrssssresserinsssrersssressssrrssen 95 PVP UCI SIC So NLS Macrae the ae Bate E laa asaadie eset 97 Usea printing preset MaC OS X cas sonnenrtaahounnenea a ad a a E 97 Create a priming presen IMAC OSA ironia nr an ENA E TE T 97 Automatically print on both sides Mac OS X ccccccccsseecccesseecceeseeeeeceseueeeeseaeeseeeeeaees 97 Manually print on both sides Mac OS X aiis6 dst iente eet iles sseiendsten Seca eaten dak send ebay oncenls 97 Print multiple pages per sheet Mac OS X cccceccccseeececeeeeesseeeeeeeeenseeeeeeeeeeesaaeeeeeeeeeaas 98 Select the page orientation Mac OS X m ieicxsessevesizawiacndetuceesedntvetialerenndtesmersese a aaesaies 98 Select the paper type Mac OS X ssssssnessssnnsssssrnsssrrsssssrsssssrrresssrrrsssrrrsssrrrsssrrrsssn 98 Pinka cover page MaC OS A aee e E E T E E E ETN 99 Scale a document to fit page size Mac OS X cccecccccccceeesseeeeeeeeeeeessaeeeeeeeeseeeesaaaeees 99 Created bookler Mac OS X iccctccciiice ce een ea sesaOet esta ne
188. ows icon in the lower left corner of the screen Click Control Panel and then click Programs and Features 2 Find and select the product from the list 3 Select the Uninstall Change option Windows 7 1 Click the Windows icon in the lower left corner of the screen Click Control Panel and then under the Programs heading click Uninstall a program 2 Find and select the product from the list 3 Select the Uninstall option ENWW Remove software Windows 295 Remove the print driver Mac OS X You must have administrator rights to remove the software 296 1 2 3 4 5 Open System Preferences Select Print amp Fax Highlight the product Click the minus symbol Delete the print queue if necessary Chapter 10 Solve problems ENWW Index Symbols Numerics 3 500 sheet high capacity orientation 44 3 500 sheet high capacity input capacity 44 partnumber 58 3 500 sheet high capacity tray clear jams 240 loading 44 500 sheet input tray partnumber 58 500 sheet tray capacity 41 clearing paper jams 239 loading 42 orientation 41 A accessories ordering 50 partnumber 58 activity log 198 address books email recipient lists 161 recipient lists creating 159 adjust copy images 134 administration menu map description 14 AirPrint connecting to 112 productname 112 support 112 troubleshooting 113 alternative letterhead mode 34 anticounterteit supplies 52 B billing code report print
189. pen the menus drop down list and then click the Booklet Printing menu Click the Format Output As Booklet box and select a binding option Select the paper size Click the Print button Print tasks Mac OS X 99 Select staple options Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu 4 Select a staple option from the Staple drop down list 5 Click the Print button 100 Chapter 5 Print ENWW Additional print tasks Windows Cancel a print job Windows Ee NOTE If the print job is too far into the printing process you might not have the option to cancel it 1 If the print job is currently printing cancel it from the product control panel by following this procedure a From the Home screen on the product control panel touch the Stop button The product pauses the job and the Job Status screen opens b From the list on the touchscreen touch the print job you want to cancel and then touch the Cancel Job button c The product prompts you to confirm the cancellation Touch the Yes button You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears brietly on the computer screen allowing you to cancel the print job e Windows print queue If a print
190. pies Quick Sets Copy Access preset job options for commonly used jobs Make copies from an original P document Send a document as an attachment to an e mail Save to USB Save to Network Folder Save the scanned job to a USB Send a document to a folder on storage device the network Save to Device Memory Send a document to one or more fax numbers Retrieve from Device Memory Ready Preview Fax Number One Touch Speed Dials Fax Recipients a T Vv Delete Details J Speed Dial Name LY Fax Numbers oy A One Touch Speed Dials A Delete D e ENWW 4 Touch the Speed Dial Name field to display Fax gt Speed Dial the keyboard Speed Dial Name D One Touch Speed Dials Fax Numbers Delete panee 5 Type a name for the speed dial ENWW Create a speed dial list 183 ee en renee eee NOTE To enter additional fax numbers for a speed dial touch the screen to the right of the last digit of the previously entered fax number When the cursor appears touch the enter key 5667775577 to move the cursor to the next line Repeat this step to enter all the numbers for the speed dial Touch the OK button CAILL KALLAL le JJ J e 7 The name and fax number or numbers display next to the selected One Tou
191. plays the Copies amp Pages menu Open the menus drop down list and then click the Watermarks menu 4 From the Mode menu select the Watermark option 5 From the Pages drop down list select whether to print the watermark on all pages or on the first page only 6 From the Text drop down list select one of the standard messages or select the Custom option and type a new message in the box 7 Select options for the remaining settings 8 Click the Print button 104 Chapter 5 Print ENWW Store print jobs on the product Create a stored job Windows You can store jobs on the product so you can print them at any time 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Job Storage tab ENWW Printer Name Status Type Where Comment Page range ll section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document Zoom Print al pages in range Pages per sheet kz Scale to paper size No Scaling Options 1 page Find Printer Print to File E Manual duplex Your job will be printed but not stored on the printer Job Storage Mode Of Proof and Hold Personal Job Make Job Private Secure None v User Name User name Custom XXXXKKXXX Job Name Automatic Custom If job nam
192. pter9 Manage the product ENWW Touch the IP Address Subnet Mask or Default Gateway option Touch the first field to open a keypad Enter the correct digits for the field and then touch the OK button Repeat the process for each field and then touch the Save button Manually configure IPv6 TCP IP parameters from the control panel ENWW Use the control panel Administration menus to manually set an IPv6 address 1 2 From the Home screen on the product control panel scroll to and touch the Administration button To enable manual configuration open the following menus Network Settings Jetdirect Menu TCP IP IPV6 Settings Address Manual Settings Enable Select the On option and then touch the Save button To configure the address touch the Address button and then touch the field to open a keypad Use the keypad to enter the address and then touch the OK button Touch the Save button Contigure IP network settings 203 HP Embedded Web Server Use the HP Embedded Web Server to view product status configure product network settings and to manage printing functions from your computer instead of from the product control panel The following are examples of what you can do using the HP Embedded Web Server e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration
193. ption Part number Staple cartridge Each cartridge holds 5 000 unformed C8091A staples For more information go to www hp com go learnaboutsupplies Load staples 1 Open the stapler door 2 Remove the staple cartridge 64 Chapter 4 Parts supplies and accessories ENWW 3 Insert the new staple cartridge 4 Close the stapler door ENWW Staples stapling models only 65 66 Chapter 4 Parts supplies and accessories ENWW ENWW Supported print drivers Windows Change printjob settings Windows Change printjob settings Mac OS X Print tasks Windows Print tasks Mac OS X Additional print tasks Windows Additional print tasks Mac OS X Store print jobs on the product Add a job separator page Windows Use HP ePrint Use the HP ePrint software Use Apple AirPrint Use HP Smart Print Windows Use easy access USB printing 67 Supported print drivers Windows Print drivers provide access to the product features and allow the computer to communicate with the product using a printer language The following print drivers are available at www hp com go I IMFPM725_sottware HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 Provided as the default driver on the in box CD This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and productfeature support for most us
194. r short narrow and heavy glossy paper load paper to less than half of the tray tull indicators Table 3 3 Tray 1 capacity Paper type Specifications Quantity Paper Range Maximum stack height 13 mm 0 5 in 60 g m 16 lb to 199g m 2 53 Ib Up to 100 sheets of 60 to 120 g m 16 to 32 lb Fewer than 100 sheets of 120 to 199 g m 32 to 53 lb paper Envelopes 75 g m 20 b to 90 g m 24 Ib Up to 10 envelopes Labels up to 0 23 mm 9 mils thick Maximum stack height 13 mm 0 5 in Transparencies 0 10 to 0 13 mm 4 to 5 mils thick Maximum stack height 13 mm 0 5 in Table 3 4 Tray 1 paper orientation Single sided printing Manual duplex printing and Envelopes Alternative Letterhead Mode Face up Face down Face up Top edge leading into the product Long edge leading into the product top Short postage end leading into the product edge at the front of the product ENWW Tray 1 35 Load Tray 1 1 Open Tray 1 2 Pull out the paper support 3 For paper larger than Letter or A4 size fold out the extension 36 Chapter 3 Input trays and output bins ENWW 4 Slide the paper width guides wider than the paper 5 Load the paper into the tray Make sure that the paper fits under the tabs and below the maximum height indicators 6 Adjust the i er width guides so that they lightly touch the paper stack but do not bend the paper ENWW Tray 1 37 Tray 2 and Tray 3 Tray capacity and paper orie
195. ray capacity and paper orientation ccccccceeecccceeseeeeceesseeeeeseeeeeeeeeeseeeeeeessaeeeeeeaeees 38 load Toy 2 An e E E 39 OO SINS e E E EN E E A AN E T 4 500 sheet tray capacity and paper orientation ccccccceesececeeeeseeeeeeesueeeeeessneneeeeeaas 4 logad ine GOOS heei AVS nee E EA 42 3 500shsef higmcapacity ay gee ee ee ar er er EEEE EEEE NEEE DESER EE 44 3 500 sheet high capacity input capacity and paper orientation ccccceeeeeeeeeeeeeeees 44 Load the 3 500 sheet high capacity tray lt iccenccsnctewioctetcomesaa sass aectnadeenavehordansevecceherevsauses 44 SIGMA OU OO DIN sssr nenn E E EE E AE R OE REA EEN 46 Stapler stacker z and z models only ccccccsecccceeeceeseeeeeeeeeeeeseeeeeeeeeeeeeseeeeesaeeeeeseeeeesaeess 46 4 Parts supplies and accessories ssesoescoscossocsocsoescessessossossocsoesoesoessosoososessessossossessoesoe 49 Order parts accessories and supplies ssn ssnnsssnnssssensseinssererssrnrssrrrrsssrrsssrrsrsrirssrrrssrereserens 50 HP policy on nonm HP supplies deena tnaesmercdeatencenaaeeeasanaccnsaimratuasonnnatinatatiattpaacmsenaaeabeemonanaunates 5 HP anticounterfeit Web site sie cisaecesoetesesiioaudcerw ser cinsrs Sone See eau desteaguanecteerietaas Goraaqnedoldeesdedecwacesoeteven ds 52 Print when a toner cartridge is at estimated end of life oo eeeeccccccccceesseeeeeeeceeeeesseeeeeeeeeeeesaaasaeees 53 Enable or disable the Very Low Settings options from t
196. re of the following address book viewing options e All Contacts Lists all the contacts that are available to you e Personal Contacts Lists all the contacts that are associated with your user name These contacts are not visible to other people who use the product Ee NOTE You must be signed in to the product to see the Personal Contacts list e Local Contacts Lists all the contacts that are stored in the product memory These contacts are visible to all people who use the product Add contacts to the address book from the product control panel If you are signed in to the product contacts that you add to the address book will not be visible to other people who use the product If you are not signed in to the product contacts that you add to the address book will be visible to all people who use the product Ee NOTE You can also use the HP Embedded Web Server EWS to create and manage the address book 1 From the Home screen on the product control panel touch the E mail button AO Start Copy 1089 Sign In Ready Copies Quick Sets Copy Access preset job options for Make copies from an original commonly used jobs document Fax E Send a document to one or more Send a document as an fax numbers attachment to an e mail je Save to USB NOTE If prompted enter your user name and password Save to Network Folder Save the scanned job to a USB Send a document t
197. receives a print job Go to www hp com go airprint Go to www hp com go i MFPM725_ firmware Connect the product to the network using a wireless router or the wireless accessory installed on the product 1 In a supported Web browser on your computer enter the product IP address or host name in the address URL field to open the HP Embedded Web Server Click the Networking tab and then click the Other Settings option Select the following checkboxes c Bonjour o AirPrint o IPP Printing Click the Apply button Apple iOS 4 2 or later iPhone with 3GS or later iPad with iOS 4 2 or later iPod Touch third generation or later In a supported Web browser on your computer enter the product IP address or host name in the address URL field to open the HP Embedded Web Server Click the General tab and then click the Energy Settings option In the Sleep Timer Settings area under the Wake Auto On Events option select the All events item or the Network port item Click the Apply button Use Apple AirPrint 113 Use HP Smart Print Windows Use HP Smart Print to print a particular section of a Web site You can remove headers footers and advertisements so you minimize waste The application automatically selects the section of the Web page that you most likely want to print You can edit the selected area before you print Download HP Smart Print from this Web site www hp com go smartweb Ee NOTE HP Smart
198. reduce 131 set options 118 special paper 136 staple 127 two sided documents 128 129 copy multiple pages 123 copy settings HP Embedded Web Server 206 counterteit supplies 52 cover pages printing on different paper Windows 88 covers locating 5 current settings page description 14 D date time setting 169 default gateway setting 202 deleting stored jobs 108 digital send settings HP Embedded Web Server 207 digital sending address books 159 161 folders 148 job settings 146 product memory 152 recipient lists 161 sending documents 156 USB flash drive 153 document feeder 128 copying two sided documents 128 jams 230 298 Index make copies from 120 121 123 paper feeding problems 228 double sided copying 128 129 double sided printing Mac 97 drivers changing paper sizes 101 changing settings Mac 71 changing settings Windows 70 paper types 32 presets Mac 97 settings Mac 97 universal 68 drum imaging 59 duplex 128 duplex printing Mac 97 duplex printing double sided settings Windows 77 duplexer jams clearing 248 duplexing manually Mac 97 manually Windows 79 E easy access USB printing 115 EconoMode setting 214 253 edge to edge copying 259 email address books 159 161 recipient lists 161 sending documents 156 email feature enabling 144 Embedded Web Server EWS assigning passwords 217 features 204 network connection 204 energy use optimizing 214 enlarge copy jobs 131 env
199. review and then touch the Print button to print it or touch the View button to review the settings on the control panel display y NOTE Some pages do not have the View option 000 Table 1 1 Reports menu 14 First level Second level Description Configuration Status Pages Administration Menu Map Shows the structure of the Administration menu How to Connect Page Shows the IP address the host name and Chapter 1 the MAC address for the product if it is connected to a network If applicable it also shows the HP ePrint address and the Airprint address Current Settings Page Shows the current settings for each option in the Administration menu Configuration Page Shows the product settings and installed accessories Supplies Status Page Shows the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information HP provides approximations of the remaining lite for the supplies as a customer convenience The actual remaining supply levels might be different than the approximations provided Usage Page Shows a count of all paper sizes that have passed through the product lists whether they were simplex or duplex and reports the page count File Directory Page Shows the file name and folder name for files that are stored in the product memory Product introduction ENWW Table 1 1 Reports menu continued Firs
200. ribes the tasks that you can perform with HP Utility Menu Item Description Information And Supplies Status Shows the product supplies status and provides links for ordering Support supplies online Device Information Shows information about the currently selected product File Upload Transfers files from the computer to the product Upload Fonts Transfers font files from the computer to the product HP ePrintCenter Accesses the HP ePrintCenter Update Firmware Transfers a firmware update file to the product NOTE This option is available only after you open the View menu and select the Show Advanced Options item ENWW HP Utility Mac OS X 211 212 Menu Printer Settings Scan Settings Item Commands Supplies Management Trays Configuration Output Devices Duplex Mode Protect Direct Ports Stored Jobs Network Settings Additional Settings Scan to E mail Scan to Network Folder Chapter 9 Manage the product Description Sends special characters or print commands to the product after the print job NOTE This option is available only after you open the View menu and select the Show Advanced Options item Configures how the product should behave when supplies are nearing the end of their estimated life Changes the default tray settings Manages settings for optional output accessories Turns on the automatic two sided printing mode Disables printing over USB or parallel ports Manages p
201. rint job Page Type Pages Paper Source Paper Type Additional attributes Print pages on different paper First Tray 1 Cardstock 176 2 ose Goaea Print tasks Windows 89 8 Click the OK button E Special Pages cams w a xs Special Pages Covers Pages in document Print pages on different paper a Insert blank or preprinted sheets First Chapter separator pages gt Last Pages Eg 1 3 5 12 NOTE All pages not listed in this table are set to Paper source Paper source Automatically Select Automatically Select bd P z Paper type Unspecified aper type Unspecified z Print on both sides On Ad _Undete tem Special pages defined for this print job Page Type Pages Paper Source Paper Type Additional attributes Print pages on different paper First Tray 1 Cardstock 176 2 Print pages on different paper Last Tray 1 Cardstock 176 2 Dete Delete al 9 Click the OK button to close the Document Pt ee Properties dialog box In the Print dialog Printer box click the OK button to print the job Name dh eee UTES Status Idle Type 7m eS ae Where LPTi E Print to file Comment E Manual duplex Page range Copies all Number of copies p Lt Current page Selection Pages op o Collate Type page numbers and or page ranges separated by commas counting from the star
202. rint jobs that are stored on the product hard disk Configures the network settings such as the IPv4 and IPv settings Provides access to the HP Embedded Web Server Opens the HP Embedded Web Server page for configuring settings for scanning to email NOTE USB connections are not supported Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder NOTE USB connections are not supported ENWW Use HP Web Jetadmin software HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades EN WW Use HP Web Jetadmin software 213 Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner which might extend the life of the toner cartridge However using EconoMode can also reduce print quality HP does not recommend the
203. roduct prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support i MFPM725series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 274 Chapter 10 Solve problems ENWW Solve easy access USB printing problems e The Retrieve trom USB menu does not open when you insert the USB flash drive e The tile does not print from the USB flash drive e The file that you want to print is not listed in the Retrieve from USB menu The Retrieve from USB menu does not open when you insert the USB flash drive 1 You must enable this feature before you can use it a From the Home screen on the product control panel scroll to and touch the Administration button b Open the following menus e General Settings e Enable Retrieve trom USB c Select the Enable option and then touch the Save button 2 You might be using a USB flash drive or a file system that this product does not support Save the files on a standard USB flash drive that uses File Allocation Table FAT file systems The product supports FAT32 USB flash drives 3 If another menu is already open close that
204. roll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e General Fax Send Settings Configure any of the following settings Menu item Description Fax Number Confirmation When the Fax Number Confirmation feature is enabled the fax number must be entered twice to ensure that it was entered correctly The feature is disabled by default PC Fax Send Use the PC Fax Send feature to send faxes from a PC This feature is enabled by default Fax Header Use the Fax Header feature to control whether the header is appended to the top and content is shifted down or if the header is overlayed on top of the previous header JBIG Compression Enabling the JBIG Compression feature can reduce phone call charges by reducing fax transmission time and might be the preferred setting However using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines in which case you might need to disable it NOTE The JBIG Compression feature works only when both the sending and receiving machines have this setting Error Correction Mode Normally the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on the fax accessory can request that the error portion of the fax be sent again The
205. rs the phone after it rings the number of times set in the rings to answer setting NOTE Roll over lines can cause problems with receiving faxes Using roll over lines with this product is not recommended Are you using a surge protection device A surge protection device can be used between the wall jack and the fax accessory to protect the tax accessory against electrical power passed through the phone lines These devices can cause some fax communication problems by degrading the quality of the phone signal If you are having problems sending or receiving faxes and are using one of these devices connect the product directly to the phone jack on the wall to determine whether the problem is with the surge protection device 280 Chapter 10 Solve problems ENWW Are you using a phone company voice messaging service or an answering machine It the rings to answer setting for the messaging service is lower than the rings to answer setting for the fax accessory the messaging service answers the call and the fax accessory cannot receive faxes If the rings to answer setting for the fax accessory is lower than that of the messaging service the fax accessory answers all calls Does your phone line have a call waiting feature It the fax telephone line has an activated call waiting feature a call waiting notice can interrupt a fax call in progress which causes a communication error Ensure that a call waiting feature is not active on the fax
206. rsal Print Driver 68 HP Utility 211 HP Utility Mac 211 HP Web Jetadmin 213 HP Web Services enabling 209 HP Web Services enabling 110 l imaging drum 59 information pages HP Embedded Web Server 205 printing or viewing 14 ENWW installing product on wired networks Mac 23 software wired networks 21 interface ports locating 6 8 Internet Explorer versions supported HP Embedded Web Server 204 IP address contiguring 20 23 IP Security 217 IPsec 217 IPv4 address 202 IPv6 address 203 J jams 3 500 sheet high capacity tray 240 500 sheet tray 239 auto navigation 230 causes of 228 document feeder 230 duplexer clearing 248 fuser 246 locations 229 output bin 231 recovery 249 toner cartridge area 243 Tray 1 236 Tray 2 or Tray 3 237 Jetadmin HP Web 213 Job Build copying 137 Job Mode copying 137 job storage Mac settings 107 job separator pages 109 jobs stored creating Windows 105 deleting 108 printing 108 L labels printing Windows 85 Tray capacity 35 landscape orientation changing Mac 98 selecting Windows 83 last page printing on different paper Windows 88 letterhead orientation 35 loading 3 500 sheet high capacity tray 44 500 sheet tray 42 staples 64 toner cartridges 59 Tray 1 36 Trays 2and3 39 log report activity log 198 billing code report 199 blocked fax list report 199 fax call report 199 speed dial list report 199 M Mac driver settings 71 97 problems trouble
207. rvice or support providers Contact an HP authorized service or support provider Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies 50 Chapter 4 Parts supplies and accessories ENWW HP policy on non HP supplies HewlettPackard Company cannot recommend the use of non HP toner cartridges either new or remanutactured EY NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does _ ENWW not aftect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or retilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP policy on non HP supplies 5 HP anticounterfeit Web site Go to www hp com go anticounterteit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the cartridge e The cartridge does not look like it usually does for exampl
208. s See A A a 99 Select staple options Mac OS X gumedAesmanantuni ced Giatauasn ea ane ae ee 100 Additional prnridsks Windows srein ssp a a tenere va Dean vtat Rector asada Rae teased anedl ages 101 Cancela print ob Windows wastes Jestasietetantenscatettegisedianstaataasenatieeacins taeda 101 Select the paper size Windows sssnsssssnuesssinssssresssssrrssssressssrresssrrressrrrssssresssen 101 Select a custom paper size Windows ccceeecccceeeceeeeeeceeueeeeeseeeeeeueeeesaeeeeesaeeeees 102 Printwatermarke WIndows sereen ores r E E E T Mendseddes 102 Adaitional printtasks IMAC OS X arrra aan E e A A T E ans TAA E E AO 103 Cancela print op Mac OSA gerana A E A 103 Select the paper size Mac OS X onesta ir ra taht ont E N EE 103 Select a custom paper size Mac OS X oreesa ea EE E aes ees 103 Print watermarks Mac OS X psec cecict tas ae iethenstindactycoaisus salt Daettonia ence rinners rans one uauetinndadee nica 104 SHORE PN OWS OMe prod UCN tacts ce dee ae sh adie eae A Sear ata santsietaS oad dseetans 105 vi Create a stored job Windows fo e caccnncneaneceaseticensaaaqanensnces aencenenetveckeeaamrneeaerescaenoiens 105 Create a stored job Mac OS X ete g tips nortti Errea r asrin ee ee 107 REE e E N E EE E E A A ATA E teorenatonra 108 SINE STORES JOD soseri ere e Ee EEE E EEE E E E EE EEO EE AS 108 Add a job separator page Windows cose pete gaecoacescnseue sesh eece seed we eee acer oes 109 MIS EU OP
209. save files to the product memory Scan and save files to a USB flash drive Scan and send documents to one or more email addresses Some scan and send features are not available on the product control panel until you use the HP Embedded Web Server to enable them Ee NOTE To tind detailed information about using the HP Embedded Web Server click the Help link in the upper right corner of each HP Embedded Web Server page 1 2 3 Open a Web browser and then enter the product IP address in the address line When the HP Embedded Web Server opens click the Scan Digital Send tab If you did not set up the E mail feature during software installation you can enable it by using the HP Embedded Web Server a Click the E mail Setup link b Select the Enable Send to E mail check box to enable the feature c Select the outgoing mail server to use or click the Add button to add a different server to the list Follow the on screen prompts Ee NOTE If you do not know the name of the mail server you can usually find it by opening your email program and looking at the outgoing mail configuration settings d Inthe Address Message area contigure the default setting tor the From address e Configuring the other settings is optional f Click the Apply button at the bottom of the page Enable the Save to Network Folder feature a Click the Save to Network Folder Setup link b Select the Enable Save to Network Folder check bo
210. select the printing preset Click the Print button f NOTE To use print driver default settings select the standard option Create a printing preset Mac OS X Use printing presets to save the current print settings for reuse 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings For each menu select the print settings that you want to save for reuse In the Presets menu click the Save As option and enter a name for the preset Click the OK button Automatically print on both sides Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu Select a binding option from the Two Sided drop down list Click the Print button Manually print on both sides Mac OS X ENWW 1 2 3 4 Click the File menu and then click the Print option In the Printer menu select this product Open the Manual Duplex menu Click the Manual Duplex box and select a binding option Print tasks Mac OS X 97 8 Click the Print button Go to the product and remove any blank paper that is in Tray 1 R
211. setting or the wrong resolution setting If the job is too far along in the sending process you cannot cancel the job The fax address book feature has not been enabled Fax settings in HP Web Jetadmin are located under the device s status page drop down menu For all forwarded faxes the product appends the overlay header to the top of a page Names and numbers can both display depending on where they are from The fax address book lists names and alll other databases list numbers The fax header is being appended to the top of the fax pushing text to a second page A jam is in the document feeder The volume setting needs to be adjusted Solution Turn off the JBIG setting Delete some stored jobs from the disk From the Home screen on the product control panel touch the Retrieve from Device Memory button Open the list of stored jobs or stored faxes Select a job to delete and then touch the Delete button Try setting the Optimize Text Picture option to Photograph setting This is normal operation Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature Select Digital Sending and Fax from the drop down menu This is normal operation This is normal operation To print a one page fax on one page set the overlay header to overlay mode or adjust the fit to page setting Clear the jam and send the fax again Adjust the volume in the Fax Send
212. shooting 293 removing software 296 Mac driver settings Job Storage 107 Macintosh HP Utility 211 managing network 202 manual duplex Mac 97 Windows 79 manual duplexing orientation 35 margins small copying 259 media stapling 64 memory included 2 memory chip toner cartridge 59 memory DIMMs security 218 modem speed 283 Index 299 multiple pages per sheet printing Mac 98 printing Windows 81 N Netscape Navigator versions supported HP embedded Web Server 204 network settings changing 202 settings viewing 202 Network Folder scan to 148 network settings HP Embedded Web Server 209 networks default gateway 202 HP Web Jetadmin 213 IPv4 address 202 IPv6 address 203 subnet mask 202 supported 2 networks wired installing product Mac 23 installing product Windows 2 non HP supplies 51 60 not configured 168 O on off button locating 5 online help control panel 12 226 optimize copy images 133 259 optimize fax images 269 optimize scanned images 164 264 ordering supplies and accessories 50 orientation 3 500 sheet high capacity 44 500 sheet tray 41 changing Mac 98 selecting Windows 83 Tray 1 35 Trays 2and3 38 other links list HP Embedded Web Server 209 300 Index output bin jams 231 locating 5 P page orientation changing Mac 98 page sizes scaling documents to fit Mac 99 scaling documents to fit Windows 91 pages per minute 2 pages per sheet selecting Mac 98 selecting
213. swer option is on The receiving fax machine might be turned off or might have an error condition such as being out of paper A fax might be in memory because it is waiting to redial a busy number or there are other jobs ahead of it waiting to be sent Solution This is normal operation If you do not want the fax to retry set the Redial On Busy option to O set the Redial On No Answer option to O and set the Redial on error option to O Ask the recipient to make sure the fax machine is turned on and ready to receive faxes If a fax job is in memory for either of these reasons an entry for the job displays in the fax log Print the fax activity log and check the Result column for jobs with a Pending designation Fax error codes If a fax problem occurs which prevents or interrupts fax transmission an error code is generated that can help in determining the cause of the problem Error codes show up in the fax activity log the tax call report and the T 30 Protocol Trace Print one of these reports to obtain the error code A detailed description of the error codes and the appropriate action is available at www hp com Search for HP LaserJet Analog Fax Accessory 500 Fax error messages on the product control panel It the fax process is interrupted or an error occurs during a fax transmission or reception a two part status error description is generated by the fax subsystem on the product Normal or successful faxes
214. sword Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser 2 Click the Security tab 3 Open the General Security menu 4 Inthe Username field enter the name to associate with the password ENWW Product security features 217 5 Enter the password in the New Password field and then enter it again in the Verify password field Ee NOTE If you are changing an existing password you must first enter the existing password in the Old Password field 6 Click the Apply button Make note of the password and store it in a safe place Encryption support HP High Performance Secure Hard Disks The hard disk provides hardware based encryption so you can securely store sensitive data without impacting product performance This hard disk uses the latest Advanced Encryption Standard AES and has versatile time saving features and robust functionality Use the Security menu in the HP Embedded Web Server to configure the disk For more information about the encrypted hard disk see the HP High Performance Secure Hard Disk Setup Guide 1 Goto www hp com support Enter Secure Hard Disk into the search field and press Enter Click the HP High Performance Secure Hard Disk Drive link 2 Click the Manuals link Lock the f
215. t and then click the Properties or Preferences button Printer Name s Properties Status Find Printer Type Where Print to File Comment gt E Manual duplex Page range O All section For example type 1 3 5 12 or pisi pis pls3 p s3 Print what Docu ment x Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling gt 3 Click the Paper Quality tab Advanced Printing Shortcuts Paper Guaity Efects Finishing Job Storage Services m Paper Options Paper sizes 8 5 x 11 inches Letter Print Quality Covers FastRes 1200 x Print pages on different paper T EconoMode invent 4 Inthe Special pages area click the Print pages on different paper option and Advanced Pining States Pope Qvaty Beats sing Job Storage Services then click the Settings button Paper Options Papar azee a Legal v P source Automatically Select X Paper type Unspecified X Special pages m FastRes 1200 i i F EconoMode Settings CA ok Cancel Arey 88 Chapter 5 Print ENWW 5 Inthe Pages in document area select either the First or Last option 6 Select the correct options from the Paper source and Paper type drop down lists Click the Add button 7 Ifyou are printing both the first and last pages on different paper dy ies steps 5
216. t a shortcut the corresponding settings change on the other tabs in the print driver Delete Reset 5 In the Print dialog box click the OK button to print the job Current page Selection Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi p1s2 pis3 p8s3 i a a Print what Document Print All pages in range m Pagespersheet 1page a ENWW Print tasks Windows 73 Create printing shortcuts Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name Properties Status Find Printer Type Where E Print to File Comment gt E Manual duplex Page range Al section For example type 1 3 5 12 or plsi pis2 pls3 p s3 Print what Document Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling 3 Click the Printing Shortcuts tab Avance Porting Spots me A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts m Factory Defaults 4 Select an existing shortcut as a base Firing Soc Pape Guaty ets ning Job Serge T S
217. t level Second level Description Web Services Status Page Shows the detected Web Services for the product Fax Reports Fax Activity Log Contains a list of the faxes that have been sent from or received by this product Billing Codes Report A list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code Blocked Fax List A list of phone numbers that are blocked from sending faxes to this product Speed Dial List Shows the speed dials that have been set up for this product Fax Call Report A detailed report of the last fax operation either sent or received Other Pages PCL Font List Prints the available PCL fonts PS Font List Prints the available HP postscript level 3 emulation fonts ENWW Product reports 15 16 Chapter 1 Product introduction ENWW 2 Connect the product and install software e Connect the product to a computer by using a USB cable and install the software Windows e Connect the product to a network by using a network cable and install the software Windows e Connect the product to a computer by using a USB cable and install the software Mac OS X e Connect the product to a network by using a network cable and install the software Mac OS X ENWW Connect the product to a computer by using a USB cable and install the software Windows This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable t
218. t of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Zoom 3 Print All pages in range z Pages per sheet 1page x Scale to paper size No Scaling 90 Chapter 5 Print ENWW Scale a document to fit page size Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Status Find Printer Type Where Print to File Comment Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document Zoom Print al pages in range Pages per sheet 1 page Scale to paper size No Scaling 3 Click the Effects tab Actual size Print document on Legal Scale to fit of actual size 100 4 C First page only ENWW Print tasks Windows 91 92 4 5 Select the Print document on option and then select a size from the drop down list Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Chapter 5 Print Advanced Printing Shortcuts Paper Quality Effects Finishing Job Storage Services Resizing Options Actual size Status Idle Type me em Where LPT1 Comment Page range
219. t options for incoming faxes and set up a fax printing schedule Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding and configure basic settings for each e Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address e Fax forwarding is a method to forward incoming faxes to a different fax device Fax Activity Log Contains a list of the faxes that have been sent from or received by this product Troubleshooting tab Table 9 6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product Retrieve Diagnostic Data Export product information to a file that can be useful for detailed problem analysis NOTE This item is available only if an administrator password is set from the Security tab Firmware Upgrade Download and install product firmware upgrade files Restore Factory Settings Restore product settings to factory defaults 208 Chapter 9 Manage the product ENWW Security tab Table 9 7 HP Embedded Web Server Security tab Menu Description General Security Configure an administrator password so you can restrict access to certain features on the product Set PJL password for processing PJL commands Set file system access and firmware upgrade security Enable or disable the Host USB port on the control panel or the USB connectivity port on t
220. the cover from the USB port Pull the cover straight out to remove it The product detects the USB flash drive Touch the OK button to access the drive or if prompted select the Retrieve from USB option trom the list of available applications The Retrieve trom USB screen opens Select the name of the document that you want to print NOTE The document might be in a folder Open folders as necessary To adjust the number of copies touch the Copies field and then use the keypad to select the number of copies Touch the Start button to print the document Chapter 5 Print ENWW 6 Copy e Set new default copy settings e Make a single copy e Make multiple copies e Copy a multiple page original e Collate a copy job e Staple a copy job e Copy on both sides duplex e Reduce or enlarge a copy image e Optimize copy quality for text or pictures e Adjust the copy lightness darkness e Set the paper size and type for copying on special paper e Use Job Build mode e Copy a book e Copy a photo ENWW 117 Set new default copy settings You can use the Administration menu to establish default settings that apply to all copy jobs If necessary you can override most settings for an individual job After that job is complete the product returns to the default settings 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the Copy Settings menu
221. the page does not print check that at least one tray contains paper If the page jams in the product follow the instructions on the control panel to clear the jam It the page does not print correctly contact HP Customer Care If the page prints correctly the problem is probably with the computer you are using with the print driver or with the program Chapter 10 Solve problems ENWW 6 Verify that you have installed the print driver for this product Check the program to make sure that you are using the print driver for this product The print driver is on the CD that came with the product You can also download the print driver from this Web site www hp com go I MFPM725_sottware 7 Print a short document from a different program that has worked in the past If this solution works then the problem is with the program If this solution does not work the document does not print complete these steps a Try printing the job from another computer that has the product software installed b If you connected the product to the network connect the product directly to a computer with a USB cable Redirect the product to the correct port or reinstall the sottware selecting the new connection type that you are using 7 NOTE The product will arrive with the USB port disabled To enable the USB port and use it to test the product s connectivity ensure the product is in the Ready state 8 The product firmware might need to be upgraded
222. the preceding setting changes have not improved the VolP fax reliability contact your VoIP provider for help Problems with receiving faxes Problem Cause Solution Incoming fax calls are not being The rings to answer setting might not be Check the rings to answer setting answered by the fax accessory no fax set correctly detected The fax cable might not be connected Check the installation Make sure you correctly or the fax cable is not are using the fax cable that came with working the product or with the fax accessory The phone line might not be working Disconnect the fax accessory from the phone jack and then connect a phone Try to make a phone call to ensure the phone line is working If you are using a PBX system the ring Check the ring signal configuration on signals might not be configured the PBX system correctly ENWW Solve fax problems 283 Problem Faxes are being received very slowly Faxes are not printing on the product Chapter 10 Solve problems Cause A voice messaging service might be interfering with incoming faxes You might be receiving a complex fax such as one with many graphics The sending fax machine might have a slow modem speed The resolution at which the fax was sent or is being received is very high A higher resolution typically results in better quality but also requires a longer transmission time If there is a poor phone line connection the fax accessory an
223. ttings for all print jobs including copy jobs or received faxes Configure the default options for copy jobs Configure settings for paper trays 206 Chapter9 Manage the product Scan Digital Send tab Table 9 4 HP Embedded Web Server Scan Digital Send tab Menu Address Book E mail and Save to Network Folder Quick Setup Wizards E mail Setup Save to Network Folder Setup Save to USB Setup OXPd Workflow Digital Sending Software Setup Description Add email addresses into the product one at a time and edit email addresses that have already been saved in the product You can also use the Import Export tab to transfer a large list of frequently used email addresses to the product all at once rather than adding them one at a time Configure the product to send scanned images as email attachments Configure the product to save scanned images to network folder Quick Sets Quick Sets provide easy access to files saved on the network Contigure the default email settings for digital sending including the following e Settings for the outgoing mail SMTP server e Default settings for E mail Quick Sets jobs e Default message settings such as the From address and the subject line e Settings for digital signatures and encryption e Settings for email notifications e Default scan settings for email jobs Default file settings for email jobs Configure the network folder settings for digital sending includi
224. tton b Open the following menus e Reports e Configuration Status Pages e Configuration Page c Touch the View button to view the information on the control panel or touch the Print button to print the pages ENWW Connect the product to a network by using a network cable and install the software Mac OS X 23 24 d Find the IP address on the Jetdirect page IPv4 If the IP address is 0 0 0 0 or 192 0 0 192 or 169 254 x x you must manually configure the IP address Otherwise the network configuration was successful IPv 6 If the IP address begins with fe80 the product should be able to print If not you must manually contigure the IP address Install the software pp N Close all programs on the computer Install the software from the CD Click the product icon and follow the on screen instructions Click the Close button when the installation is complete 9 NOTE Complete the following steps after completing the printing system software installation p g step pleting the printing sy only it you did not add a printer when running the installer At the computer open the Apple amp menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon Click the plus symbol Use either Bonjour detault browser or IP Printing for the network connection EY NOTE Bonjour is the easiest and best method to use if the product is install
225. tus Find Printer Type Where Print to File Comment E Manual duplex Page range All section For example type 1 3 5 12 or plsi pis pls3 pess Print what Document Zoom Print al pages in range Pages per sheet page Scale to paper size No Scaling 3 Click the Output tab ENWW Print tasks Windows 95 4 Inthe Output Options area select an option from the Staple drop down list Click the OK button to close the dialog box Advanced Printing Shortcuts Paper Quality Effects Finishing Output Job Storage Services Output Options Staple ii One Staple Angled 5 In the Print dialog box click the OK button to print the job Status Idle Find Printer C Where LPT1 Comment Page range Copies all Current page Selection r Pages si F Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document iz Print All pages in range Pages per sheet 1 page x 96 Chapter 5 Print ENWW Print tasks Mac OS X Use a printing preset Mac OS X 1 2 3 4 Click the File menu and then click the Print option In the Printer menu select the product In the Presets menu
226. uct front right view ENWW Document feeder cover Document feeder input tray Document feeder output bin Stapler stacker output bin Toner cartridge door Cartridge door release button Formatter contains the interface ports Tray Right side access door Handles for lifting the product Tray 3 Tray 2 On off button Product views 6 Product front left view Chapter 1 Control panel display Hardware integration pocket for connecting third party devices Handles for lifting the product Power connection Duplexer Fuser jam access cover Upper left door Stapler door Easy access USB port Product introduction ENWW Product input options M725z M725z M725 M725z M725z 1 1x500 sheet feeder 3x500 sheet feeder 3 500 sheet high capacity input tray 2 1x500 sheet feeder with cabinet ENWW Product views 7 8 Interface ports Fax port 2 Foreign interface harness for connecting third party devices 3 Local area network LAN Ethernet RJ 45 network port 4 Hi Speed USB 2 0 printing port 5 USB port for connecting external USB devices Chapter 1 Product introduction ENWW Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product The serial number contains information about the country region of origin the product version production code and the production number of the product Mod
227. ust the slider in the Optimize For area Touch the OK button 4 Touch the Start button EY NOTE These settings are temporary After you have finished the job the product returns to the default settings Check the output quality settings This setting adjusts the level of comression when saving the file For the highest quality select the highest setting 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the Scan Digital Send Settings menu 264 Chapter 10 Solve problems ENWW Select the category of scan and send settings that you want to contigure Open the Default Job Options menu Touch the Output Quality button Select one of the predefined options Touch the Save button ee ae a a Touch the Start button Clean the pickup rollers and separation pad in the document feeder 1 Lift the document feeder latch 2 Open the document teeder cover ENWW Improve scan quality 265 4 266 Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint free cloth moistened with warm water NOTE Lift up the roller assembly so you can clean the second roller Close the document feeder cover Chapter 10 Solve problems ENWW Improve fax quality Check the scanner glass for dirt or smudges Over time specks of debris might collect on the scanner glass and white plastic backing wh
228. vice Save to Device Memory Send a document to a folder on the network 5 Repeat these steps for each page that you want fo copy Ee NOTE This product does not have the capability to distinguish left and right pages Assemble the copied pages carefully ENWW Copyabook 139 Copy a photo Copy photos from the scanner glass 1 Lift the scanner lid Place ie it on the scanner glass with the picture side down and the upper left corner of the photo in the upper left corner of the glass 3 Gently close the scanner lid 140 Chapter 6 Copy ENWW 4 From the Home screen on the product control panel touch the Copy button 5 Touch the More Options button at the bottom of the screen Touch the Optimize Text Picture button Select the Photograph option and then touch the OK button 8 Touch the Start button ENWW Copy a photo 141 142 Chapter 6 Copy ENWW 7 Scan send e Setup scan send features e Change default scan send settings from the product control panel e Senda scanned document to a network folder e Send a scanned document to a folder in the product memory e Send a scanned document to a USB flash drive e Send a scanned document to one or more email addresses e Use the address book to send email e Scan a photo ENWW 143 Set up scan send features The product offers the following scan and send features Scan and save files to a folder on your network Scan and
229. view screen ENWW Ready Preview Quick Sets Folder Path fF Black PDF server folder _ 8L vO File Type File Name Mar 21 2012 4 36 05 PM More Options Ready Preview A Quick Sets Folder Path F Black POF server folder File Type Bis Jw Oo Mar 21 2012 4 36 05 PM More Options Send a scanned document to a network folder 151 Send a scanned document to a folder in the product memory Use this procedure to scan a document and save it on the product so you can print copies at any time 1 Place the document face down on the scanner sare or place it face up in the document eeder and adjust the paper guides to fit the size of the document 2 From the Home screen on the product control panel scroll to and touch the Save to Device Memory button NOTE f prompted enter your user name and password 3 Select an existing folder or touch the New Folder button to create a new folder 4 Enter the name for the file in the File Name field 5 To configure seus for the document touch the More Options button 6 Touch the Start button to save the file 152 Chapter 7 Scan send ENWW Send a scanned document to a USB flash drive The product can scan a file and save it in a folder on a USB flash drive Ee NOTE You might be required to sign in to the product to use this feature B
230. virtually any HP LaserJet product from any location without downloading separate drivers It is built on 68 Chapter 5 Print ENWW proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd UPD installation modes ENWW Traditional mode e To use this mode download UPD from the Internet Go to www hp com go upd e Use this mode if you are installing the driver for a single computer e It operates with a specific product e Ifyou use this mode you must install UPD separately for each computer and for each product Dynamic mode e To use this mode download UPD from the Internet Go to www hp com go upd e Dynamic mode allows you to use a single driver installation so you can discover and print to HP products in any location e Use this mode if you are installing UPD for a workgroup Supported print drivers Windows 69 Change print job settings Windows Change the settings for all print jobs until the software program is
231. wy nec E T E A A ET E A T O 214 Pan win Econo Mode cssesneronearne i e i E A Eie 214 Opfimize speed or energy USE ssiscrsicsndirisihirroridcaptibaid teriera e nieka een EA Snai 214 S SIS IOS AT A E E A A A EA TTA 214 Set the sleep schedule ccccccccccseeccccecseeeecceeeseeeeeeeseeeeeeeseeeeeeeesaaeeseeeeueeseeeeaaeeees 215 Product secuniiy tedlureS ccc sce xcusticctenacun sus esercranoeesatenessyaesteaaes r EEE EE 217 SCI e E E NS E A acetate E E alate E E A A cin ced emain da 217 WP CUMIN EE E N A E E A E E E A 217 Sowin o Ne DOUC eere nee EEE E A E E E 217 Assign Gsysdem POSEWOrO srenienuerioiesiriirar danei nee ne naien 217 Encryption support HP High Performance Secure Hard Disks ccccccesssseeeeeeeeeeeeees 218 LOGI ihe formaler coge aye sacanisesnonceecmodscnnncsehecaeoacsaieoimuscanneterate aeuedeodaceaadonceseneece 218 Upgrade the product firmware ca sndacccaviawatcnenacnesPeteseatiaieedbuandmeieatusauseeensdarlaniwedeaientibandaeeeeameatane 219 1O SONE PrOD IE r E EEEE AE estas AA 221 Solve problems checklist n0nnnnnnnnessnnnsssnnnsssnnssssrnsserressrressssrrsssrrrssrensserersssressssrrsssrresereesse 222 viii ENWW Factors that affect product DeriOnManGers 10 2 i5 isle art ciel ei andciedereeavecri eee aces 224 Restore factory sek defauls s c515 cicdaceaosnhadeauieatnosedaleamiensstoabgiGialanenee r cata cadniemnaedice 225 Conkolpanel NeDiu ear ron TA Se Ee re 226 Paper feeds incorrectly or becomes
232. x 8 9 in Envelope 10 w 105 x 241 mm 4 1 x 9 5 in Envelope Monarch v 98 x 191 mm 3 9 x 7 5 in Envelope B5 w 176 x 250 mm 6 9 x 9 8 in Envelope C5 w 162 x 229 mm 6 4 x 9 0 in Envelope C v 114 x 162 mm 4 5 x 6 4 in Envelope DL v 110 x 220 mm 4 3 x 8 7 in Chapter 3 Input trays and output bins ENWW Table 3 1 Supported paper sizes continued Size and dimensions Tray 1 Tray 2 Tray 3 Optional 3 500 sheet Automatic 500 sheet high capacity duplex trays tray printing Custom we 76 x 127 mm to 312 x 470 mm 3 0 x 5 0 in to 12 3 x 18 5 in Banner printing from Tray 1 Length from 470 mm to 508 mm 18 5 in to 20 in Custom a 148 x 210 mm to 364 x 297 mm 5 8 x 8 3 in to 14 3 x 11 7 in Custom ea we 148 x 210 mm to A32 x 297 mm 5 8 x 8 3 in to 17 x 12 7 in ENWW Supported paper sizes 31 Supported paper types For a complete list of specific HP brand paper that this product supports go to www hp com support MFPM725series Ee NOTE To obtain the best results select the correct paper size and type in the print driver before printing Table 3 2 Supported paper types Paper type Plain HP EcoSMART Lite Light 60 74 g Intermediate 85 95 g Bond Recycled Mid Weight 96 110 g Heavy 111 130 g Extra Heavy 131 175 g Cardstock 176 220 g Transparency Labels Letterhead Envelope Heavy Envelope Preprinted Prepunched Colored Rough Heavy Rough Tray
233. x icon or the Print amp Scan icon Select the product in the lett side of the window Click the Options amp Supplies button Click the Driver tab Configure the installed options Change print job settings Mac OS X 71 Print tasks Windows Use a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button Printer Name Properties Status Find Printer Type Where Print to File Comment si Manual duplex Page range all Current Pages Type pa section For example type 1 3 5 12 or plsi pis2 pls3 pess Print what Docu ment Zoom Print al pages in range Pages per sheet 1 page Scale to paper size No Scaling 3 Click the Printing Shortcuts tab aem nooo Joe A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts m Factory Defaults g fx a n x t ory T f Print on both sides 1 i i 72 Chapter 5 Print ENWW 4 Select one of the shortcuts Click the OK button to close the Document Properties dialog box Printing Shortcuts Paper Quality Effects Finishing Job Storage Services A printing shortcut is a collection of saved print settings that you can select NOTE When you selec
234. x to enable the feature 144 Chapter 7 Scan send ENWW c Configure the options that you want to customize d Click the Apply button at the bottom of the page 5 Enable the Save to USB feature a Click the Save to USB Setup link b Select the Enable Save to USB check box c Click the Apply button at the bottom of the page ENWW Set up scan send features 145 Change default scan send settings from the product control panel 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the Scan Digital Send Settings menu 146 Chapter 7 Scan send O Start Copy O smn mo Copies Save to Device Memory Retrieve from Device Memory 4 Save the scanned job to this device s memory Check on active and completed jobs Device Maintenance Print a job stored on this device s memory Check on cartridges and other supplies Set up and configure device options for this unit eB i i Ready I Administration Select a Menu Item El Reports E General Settings El Copy Settings E Scan Digital Send Settings E Fax Settings E General Print Settings Administration The Administration menu contains features to set up or customize the product for your work environment The Initial Setup selection can be used to set up the product or enable features such as networking fax or e mail Use the De

HP LaserJet Enterprise MFP M725dn

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