DELL Vostro 3360
Contents
1. If the computer is connected to an electrical outlet the battery light operates as follows Alternately blinking amber light and white An unauthenticated or unsupported non Dell AC adapter is attached to light your laptop Alternately blinking amber light with steady Temporary battery failure with AC adapter present white light Constantly blinking amber light Fatal battery failure with AC adapter present Light off Battery in full charge mode with AC adapter present White light on Battery in charge mode with AC adapter present Diagnostic Beep Codes The following table shows the possible beep codes that may be emitted by the computer when your computer is unable to complete a power on self test Table 7 Diagnostic Beep Codes Beep Description Possible Cause Troubleshooting Steps 1 BIOS ROM checksum in progress of System board failure covers BIOS failure corruption or ROM error 2 No RAM detected If no memory is detected you can perform the following steps e reseatthe memory if an additional memory is available e install that memory if the issue persists issue with the memory connector e Chipset Error North and System bagi Taille South Bridge Chipset DMA IMR Timer Error e Time Of Day Clock test failure e Gate A20 failure e Super I O chip failure e Keyboard controller test failure 4 RAM Read Write failure If no memory is detected you can perform the following steps 46 Beep Description 5 R2. F to 158 F 53 Table 21 Physical Feature Height Width Depth Weight with battery pack Table 22 Environmental Feature Temperature Operating Storage Relative humidity maximum Operating Storage Altitude maximum Operating Non Operating Airborne contaminant level 54 Description Vostro 3360 Vostro 3460 Vostro 3560 19 20 mm 0 75 inch 30 10 mm 1 18 32 50 mm 1 27 inches inches 332 00 mm 13 07 345 50 mm 13 60 375 00 mm 14 76 inches inches inches 232 50 mm 9 15 244 00 mm 9 60 259 00 mm 10 19 inches inches inches 1 66 kg 3 65 Ib 2 23 kg 4 91 Ib 2 57 kg 5 66 Ib Description 0 C to 35 C 32 F to 95 F 40 C to 65 C 40 F to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 15 2 m to 3048 m 50 ft to 10 000 ft 15 2 m to 10 668 m 50 ft to 35 000 ft G1 as defined by ISA 71 04 1985 6 Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com Select your support category If you are not a U S customer select your country cod
3. Install a hard drive b battery c palmrest d keyboard e access panel 4 Follow the procedures in After Working Inside Your Computer 33 Removing the Power Connector 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d battery e display hinge cover f display assembly g fan h system board 3 Remove the screw that secures the power connector to the computer and remove the power connector from the computer Installing the Power Connector 1 Tighten the screw to secure the power connector to the computer 2 Install a system board b fan c display assembly d display hinge cover e battery f palmrest g keyboard h access panel 3 Follow the procedures in After Working Inside Your Computer Removing the Input Output 1 0 board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d battery 3 Disconnect the speaker cable and the l 0 board cable from the 1 0 board 34 4 Installing the I O Board 1 Connect the speaker cable and the O board cable to the 1 0 board Tighten the screws to secure the I O board to the computer Install a battery b palmrest c keyboard d access panel Follow the procedures in After Working Inside Your Computer 35 36 3 System Setup System Setup enables you to manage your computer hard
4. 10 Installing the Secure Digital Card Removing the Access Panel csssssssesssssssssssssessssssaecoeseesecsacsessecaesacsacessessssssseeaeeassasceesaesacsaeaesaesacsacsaceesenseneats Installing the Access Panel esses eene nnne nenne nnn nnne ntn tns tns trina reis istae rai rata ddai Removing the Wireless Local Area Network WLAN Card essere tnter nnne 11 Installing the WLAN Card eese tun fee rada ada aaa d aa ro eene a fe vend noa didaa aidai ia ds 11 Removing the Coin Cell Battery tto tecti epo teres Ur dade e RERO dec Pear Rn Pe Re e Rn Rueda 11 Installing the CoinsCell Battety 56r n n reete exte netu ern efe p a NE ECHTE RE RN RR E RCNH AER 12 Removing the Memory Installing the MeiTiQry s cca dr ets eere e nee umet eene te seh stsstandaviabiavesasbucanchenantatvabetvadvutsccuibaa tetas Removing the Keyboard nier cet a de re d eee a te eee d od e RE RR Ed ee en 12 Installing the KevBOard rete rr e EE eder e P ete ei iid Ce ei Ani 14 Removing the Palmrest csscsssescsesssssssscsescsescsesssesesscsscsesesesessseseusssessssseseseseseuacsesesesesssesaacseseseseseseescaescseseaeees 14 Installing the Palmrest ee iid ette toti ide blab e ete tede deb bod edere ia dtr tut nds 17 Removing the EEUU SII 18 Installing the Battery Removing the Hard Drive aede deo dee vues de e e eie Rue dinge EE ERR ede ede ded didam 19 Installing the Hard Drive E 20 Removing the Di
5. Connect the camera cable to the camera module and place the camera module to its original position on the display assembly 2 Install a display bezel b display assembly c display hinge cover d battery e palmrest f keyboard g access panel 3 Follow the procedures in After Working Inside Your Computer Removing the Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d battery e display hinge cover f display assembly 3 Remove the screw that secures the fan to the computer Then lift the fan and disconnect the fan cable from the system board 28 Installing the Fan 1 Connect the fan cable to the system board Tighten the screws to secure the fan to the computer Install a display assembly b display hinge cover c battery d palmrest e keyboard f access panel 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d display hinge cover e display assembly f fan 3 Disconnect the I O cable from the I O daughter board 4 5 6 Disconnect the power connector cable from the system board 30 Installing the System Board Connect the power connector cable to the system board Thread the hard drive cable through its routing tabs Tighten the screws to secure the
6. Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2012 06 Rev A00 Contents Notes Cautions and Warnings esent rnnt tentent tete tn tton tontos tuns 2 1 Working on Your Computer eese rennen nennen teretes tnter tnter tn sensn so nsns 5 Before Working Inside Your Computer esee teneret tnter tenete AENA tnt nEn itte ntn intr iners testen 5 Turning GET 6 After Working Inside Your CompLutet e inae De ee cete eee cete epa epe ced ce ep recede rea eb agined 6 2 Removing and Installing Components esee eeeeeeree nennen tente tanta tanta sans 9 Recommended TOOls nien eere rte eret ddr anre rie deh fou ote ade tecu vedere rore oe dis Me a ei id ers 9 Removing the Subscriber Identity Module SIM Card essent entente tentent 9 Installing the SIM Card tacite eter nitet te AREE CON RF ech XE EF UN NER Re dte dnd i tueisdeare 10 Removing the Security Digital SD Card esses eese tnter ntn tne tent tenen intret
7. Run to install the updated BIOS settings on your computer Follow the instructions on the screen System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer A CAUTION The password features provide a basic level of security for the data on your computer A CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password 42 K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select Syst
8. battery Remove the screws that secure the hard drive to the computer 19 4 Lift the hard drive to disconnect the hard drive cable UA 5 Disconnect the hard drive cable from the hard drive and remove the hard drive from the computer auti Installing the Hard Drive 1 Tighten the screws to secure the hard drive bracket to the hard drive 2 Connectthe hard drive cable to the hard drive and place the hard drive back to its original position on the computer Tighten the screws to secure the hard drive to the computer 4 Install a battery b palmrest c keyboard d access panel 5 Follow the procedures in After Working Inside Your Computer 20 Removing the Display Hinge Cover 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the access panel Remove the screws that secure the display hinge cover to the computer Remove the display hinge cover from the computer Installing the Display Hinge Cover 1 2 3 4 Align the display hinge cover to its original position on the computer Tighten the screws to secure the display hinge cover to the computer Install the access panel Follow the procedures in After Working Inside Your Computer 21 Removing the Display Assembly Follow the procedures in Before Working Inside Your Computer Remove the a access panel b keyboard c palmrest d battery e display hinge cover Release
9. disables adapter Default Enabled warnings Function Key Behavior Specifies the behavior of Default Function key first the function key lt Fn gt Charger Behavior Specifies if the computer Default Enabled battery will be charged when connected to an AC power source Battery Health Specifies the health of the battery Intel Rapid Start Technology Allows you to configure the Intel rapid start technology Miscellaneous Devices These fields let you enable or disable various on board devices External USB Ports Enables or disables external Default Enabled USB ports Microphone Enables or disables Default Enabled microphone Camera Enables or disables camera Default Enabled Media Card Reader Enables or disables media Default Enabled card reader Optical Drive Enables or disables optical Default Enabled drive Fingerprint Reader Enables or disables Default Enabled fingerprint reader Boot Disable Enables or disables boot Default Disabled USB debug Enables or disables USB Default Disabled debug Internal Bluetooth Enables or disables internal Default Enabled bluetooth Internal WLAN Enables or disables WLAN Default Enabled Internal WWAN Enables or disables WWAN Default Enabled The Security tab displays the security status and allows you to manage the security features of the computer 40 Table 4 Security Options Security Set Service Tag Admin Password System Password Hdd Password St
10. operating system shutdown process is complete 2 Ensure thatthe computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer A CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator battery slice or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver Phillips screwdriver e Small plastic scribe Removing the Subscriber Identity Module SIM Card 1 Follow
11. system board to the computer Connect the 1 0 board cable to the 1 0 board Install a fan b display assembly c display hinge cover d battery e palmrest f keyboard g access panel oP WON gt 6 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d display hinge cover e display assembly f fan g system board 3 Remove the screws that secure the heat sink to the system board e 7 31 4 Remove the heat sink from the system board T Installing the Heat Sink 3 Tighten the screws to secure the heat sink to the system board Install a b c d e f g h system board fan display assembly display hinge cover battery palmrest keyboard access panel Follow the procedures in After Working Inside Your Computer Removing the Speakers 1 2 32 Follow the procedures in Before Working Inside Your Computer Remove a b c d e access panel keyboard palmrest battery hard drive Disconnect the speaker cable from the I O board 4 Release the speaker cables from their routing and remove the speakers from the computer Installing the Speakers 1 Place the speakers on the computer and thread the speakers cable through the routing tabs 2 Connect the speaker cable to the 1 0 board 3
12. the antenna cables from their routing Disconnect the display cable from the system board and remove the screws that secure the display assembly to the computer Installing the Display Assembly 1 22 Connect the display cable to the system board and tighten the screws to secure the display assembly to the computer Thread the hard drive cable through its routing tabs Thread the antenna cables through their routing tabs Install a display hinge cover b battery c palmrest d keyboard 5 e access panel Follow the procedures in After Working Inside Your Computer Removing the Display Bezel 1 2 Follow the procedures in Before Working Inside Your Computer Remove a access panel b keyboard c palmrest d battery e display assembly Using a plastic scribe pry under the display bezel to release it from the display assembly Lift the display bezel and remove it from the display assembly 23 Installing the Display Bezel 1 Align the display bezel with the display assembly and gently snap it into place 2 Install a display hinge cover b battery c palmrest d keyboard e access panel 3 Follow the procedures in After Working Inside Your Computer Removing the Display Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d battery e display hinge cover f display assembly g display bezel
13. 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the screw that secures the keyboard to the chassis 3 4 5 Starting on the right side of the system use a plastic scribe to pry up the keyboard from the computer e CK Flip the keyboard over and lay it on the palmrest Lift the clip to release the keyboard cable and disconnect it from the computer 13 Installing the Keyboard 1 2 3 4 Connect the keyboard cable to the system board Place the keyboard back to its original position Tighten the screw to secure the keyboard to the computer Follow the procedures in After Working Inside Your Computer Removing the Palmrest 1 2 4 Follow the procedures in Before Working Inside Your Computer Remove a access panel b keyboard c display hinge cover Using a plastic scribe pry out the rubber pads that cover the front screws on the base cover Remove the screws that secure the palmrest to the computer 5 6 Disconnect the quick launch board cable the finger print reader cable and the palmrest cable from the system board Disconnect the power LED cable and the LED board cable from the system board 15 7 Remove the screws that secure the palmrest to the front of the computer 8 Pry along the edges of the palmrest to release the palmrest 9 Lift the palmrest up and away from the computer Installing the Pal
14. 3 Disconnect the camera cable from its connector on the camera module 4 Remove the screws that secure the display panel to the display back cover 24 5 6 Flip the display panel from the display assembly Place the display panel with its front facing down to access the display and camera cables attached to it 25 7 Pull out the plastic tab to disconnect the display cable from the display panel P n ES d a AU OC ee 8 Remove the camera cable from the display panel 26 Installing the Display Panel 1 Place the camera cable on the back of the display panel Connect the display cable to its connector on the display panel Place the display panel to its original position on the display assembly Tighten the screws to secure the display panel to the display assembly Connect the camera cable to camera module en FP ON Install a display bezel b display assembly c display hinge cover d battery e palmrest f keyboard g access panel 7 Follow the procedures in After Working Inside Your Computer Removing the Camera Module 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a access panel b keyboard c palmrest d battery e display hinge cover f display assembly g display bezel 3 Disconnect the camera cable from the camera module and remove the camera module from the display assembly 2 Installing the Camera Module 1
15. Dell Vostro 3360 Owner s Manual Regulatory Model P32G Regulatory Type P32G001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2012 Dell Inc Trademarks used in this text Dell the Dell logo Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United States and other countries Oracle is a registered trademark of
16. R RR ERE Re ede Ee uer 31 Installing the Heat Sirik 4 iiiter rient rette retenu ree rne nd rear hei arde enn 32 REMOVING the SDeakGrss eiecit eO eripe ATEOA Ped cbe ee E ERR den erba ie eA re ed 32 Installing th Speakers 3er teret venite rere o ee eden exec defe p nin pe ge davsnvaniaianhvedts 33 Removing the Power Connectors oso ttt eicere ride d p Ete Pe Roe Det a Ee bd a ae pd erar o es 34 Installing the Power COFITlector s sooner hn ent oret iret hri AAAA AA a bre ee enn 34 Removing the Input Output 1 0 board sese eese eene tenente nnne tnter testen tnter tenen 34 Installing thie I 0 Board ici cci aeree reiecit ai dhssladstedautecsvatielvactaiesctearsctieaeecves 35 d oystem Gp dus acadia cit E cn tcu Rd Unna MA tantra ender aen 37 Boot Seq erCe cca esu eaten E eU et IRA ORG RD D ERES ON e Poe FERIA XENON a eR ave OT 37 NEVER EE Im 37 SPICE 38 Updating the BIOS System and Setup Password Assigning a System Password and Setup PaSSWOrd ssscccssescsssessesceeseeesseeceeacsssececaesescseceeaeseseeesaeaeseeeeeees 42 Deleting or Changing an Existing System and or Setup Password sse 43 A DISgnostie8 ences a Eu Ier idet ie te 45 Enhanced Pre Boot System Assessment ePSA Diagnostics essent ttn 45 Device Status BB CREE 45 Battery Status Lights 5 eec a etg diee ttai ire aa a gren died tpe apte erac pda e
17. SATA ODD mSata Device AC Adapter Type Extended Memory System Memory Memory Speed Keyboard Type Displays the processor L2 cache size Displays the processor L3 cache size Displays the model number and capacity of the hard drive Displays the model number and capacity of the optical drive Displays the model number and capacity of the mini Sata device Displays the type of the AC adapter Displays the memory installed on the computer Displays the memory in built on the computer Displays the memory speed Displays the type of keyboard The Advanced tab allows you to set various functions that affect the performance of the computer The table below defines the function of each option and its default value Table 3 Advanced Options Advanced Intel SpeedStep Virtualization Integrated NIC USB Emulation USB Wake Support Enable or disable the Intel SpeedStep feature Enable or disable the Intel Virtualization feature Enable or disable the power supply to the on board network card Enable or disable the USB emulation feature Allows USB devices to wake up the computer from standby This feature is enabled only when the AC adapter is connected Default Enabled Default Enabled Default Enabled Default Enabled Default Disabled 39 Advanced SATA Operation Change the SATA controller Default AHCI mode to either ATA or AHCI Adapter Warnings Enables or
18. a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins A CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned K NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer 3 If the computer is connected to a docking device docked such as the optional Media Base or Battery Slice undock it AN CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device 4 Disconnect all
19. ate Set Supervisor Password Set HDD Password Password Change Password Bypass Computrace The Boot tab allows you to change the boot sequence Table 5 Boot Options Boot Boot Priority Order Removable Drive Hard Disk Drives USB Storage Device CD DVD CD RW Drive Network This field displays your system s service tag If the service tag is not already set this field can be used to enter it This field displays if a admin password is set for this computer or not Default Cleared Not installed This field displays if a system password is set for this computer or not Default Cleared Not installed This field displays if a HDD password is set for this computer or not Default Cleared Allows you to change or delete the administrator password Allows you to set a password on the computer s internal hard drive HDD Allows you to add remove permission for changing passwords Allows you to bypass the system password and the internal HDD password prompts during a system restart resume from hibernate state Default Disabled Enable or disable the Computrace feature on your computer Specifies the order of different devices in which the computer will boot through at start up Specifies the removable drive the computer can boot through Specifies which hard drive the computer can boot through Specifies which USB storage device the computer can boot through Specifies which CD DVD the comput
20. ature Vostro 3460 Vostro 3560 Stereo conversion Interface Internal External Speakers Volume controls Table 12 Video Feature Video type Data bus UMA Discrete Vostro 3460 Vostro 3560 Video controller UMA Discrete Vostro 3460 Vostro 3560 Table 13 Camera Feature Camera Resolution Video Resolution maximum Table 14 Communication Feature Network adapter Wireless 50 Description Conexant CX20672 21Z 24 bit analog to digital and digital to analog high definition audio microphone in stereo headphones external speakers connector 2W keyboard function keys and program menus Description e integrated on system board e discrete integrated video e PCI Ex16 Gen1 e PCI Ex16 Gen2 PCI E x8 Gen 2 e Intel HD Graphics 3000 e Intel HD Graphics 4000 nVidia GeForce GT 630M AMD Radeon HD7670M Description HD 720P 1280 x 720 pixels at 30 FPS Description 10 100 1000 Mbps Ethernet LAN e internal WLAN Feature Table 15 Ports and Connectors Feature Audio Vostro 3360 Vostro 3460 3560 Video Network adapter USB 3 0 Vostro 3360 Vostro 3460 Vostro 3560 Description e Bluetooth e WWAN optional Description one stereo headphone headset audio out connector one microphone connector one headphone connector e one 15 pin VGA connector e one 19 pin HDMI connector one RJ 45 connector three four K NOTE The powered USB 3 0 connector also suppor
21. e at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate service or support link based on your need 55
22. eal time clock power fail 6 Video BIOS Test Failure 7 Processor Failure 8 Display Possible Cause Troubleshooting Steps e reseatthe memory if an additional memory is available e install that memory if the issue persists e issue with the memory connector CMOS battery failure Reseat the battery If issue persists there can be an issue with the coin cell battery or the connector that will involve replacing the system board Video card failure Processor failure Display failure 4 48 Specifications D K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 8 System Information Feature Chipset DRAM bus width Flash EPROM Vostro 3360 Vostro 3460 Vostro 3560 Table 9 Processor Feature Types L3 cache Table 10 Memory Feature Memory connector Memory capacity Memory type Minimum memory Maximum memory Table 11 Audio Feature Type Controller Vostro 3360 Description Intel HM77 Express Chipset 64 bit SPI 8 MB SPI 6 MB Description e Intel Core i3 series e Intel Core ib series e Intel Core i7 series up to 6 MB Description two SODIMM slots 2 GB 4 GB 6 GB or 8 GB DDR3 SDRAM 1333 MHz and 1600 MHz 2GB 8 GB Description 2 channel high definition audio Cirrus Logic CS4213D 49 Fe
23. ee ebat poat 46 Diagnostic Beep Codes E 46 D Specifications zanne rae dc etl adap role eases ned Rue T ORAE Add 49 6 Contacting Belles ccc 55 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist e You have performed the steps in Working on Your Computer e You have read the safety information that shipped with your computer Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using
24. em Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 6 D 0 C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password Type the setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select Syst
25. em Password alter or delete the existing system password and press Enter or Tab Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press Esc and a message prompts you to save the changes Press Y to save the changes and exit from the System Setup The computer reboots 43 44 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equip diagn ment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the ostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to A Es Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide e
26. er can boot through Specifies which network device the computer can boot through Exit This section allows you to save discard and load default settings before exiting from System Setup 41 Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For notebooks ensure that your computer battery is fully charged and connected to a power outlet Restart the computer Go to support dell com support downloads If you have your computer s Service Tag or Express Service Code NOTE For desktops the service tag label is available on the front of your computer Tn nsr NOTE For notebooks the service tag label is available on the bottom of your computer a Enter the Service Tag or Express Service Code and click Submit b Click Submit and proceed to step 5 4 Ifyou do not have your computer s service tag or express service code select one of the following a Automatically detect my Service Tag for me b Choose from My Products and Services List c Choose from a list of all Dell products 5 On the application and drivers screen under the Operating System drop down list select BIOS 6 Identify the latest BIOS file and click Download File 7 Select your preferred download method in the Please select your download method below window click Download Now The File Download window appears 8 Click Save to save the file on your computer 9 Click
27. lect a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Options K NOTE The system setup options may vary depending on the computer model The Main tab lists out the primary hardware features of the computer The table below defines the function of each option Table 2 Main Options Main System Information System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache 38 Displays the computer model number Allows you to reset the time on the computer s internal clock Allows you to reset the date on the computer s internal calendar Displays the BIOS revision Displays the product name and the model number Displays the service tag of your computer Displays the asset tag of your computer if available Displays the type of processor Displays the speed of the processor Displays the processor ID Displays the processor L1 cache size Main L2 Cache L3 Cache Fixed HDD
28. mm 3 22 inches 90 00 mm 3 54 inches 45 00 mm 1 77 inches 49 00 mm 1 93 inches Description 4 cell lithium ion 3 4 Ahr cell or 49 Whr 6 cell lithium ion 2 2 Ahr cell or 48 Whr Vostro 3360 Vostro 3460 Vostro 3560 20 20 mm 0 80 inch 20 mm 0 79 inch 20 mm 0 79 inch 208 36 mm 8 20 inches 208 mm 8 19 208 mm 8 19 inches inches 56 52 mm 2 22 inches 51 mm 2 00 inches 51 mm 2 00 inches 0 33 kg 0 73 Ib 0 33 kg 0 73 Ib 0 33 kg 0 73 Ib approximately 4 hours when the computer is turned off Feature Vostro 3360 Vostro 3460 Vostro 3560 Temperature range Operating Non Operating Coin cell battery Table 20 AC Adapter Feature Type Vostro 3360 Vostro 3460 Vostro 3560 with integrated video card Vostro 3460 with discrete video card Vostro 3560 with quad core Input voltage Input current maximum Input frequency Output power Output current 65 W 90 W Rated output voltage Dimensions Height Width Depth Temperature range Operating Non Operating Description 14 8 VDC 11 1 VDC 0 C to 35 C 32 F to 95 F 40 C to 65 C 40 F to 149 F 3 V CR2032 lithium coin cell Description 65 W 90 W 90 W 100 VAC to 240 VAC 1 50 A 1 60 A 1 70 A 50 Hz to 60 Hz 65 W and 90 W 3 34 A continuous 4 62 A 19 50 VDC 1 0 VDC 28 20 mm 1 11 inches 57 90 mm 2 28 inches 137 16 mm 5 40 inches 0 C to 35 C 32 F to 95 F 40 C to 70 C 40
29. mrest o 0 n p g F SO m Starting from the edges of the palmrest press downwards on the palmrest to engage the tabs on the computer Tighten the screws to secure the palmrest to the front of the computer Connect the power LED cable and the LED board cable to the system board Connect the quick launch board cable the finger print reader cable and the palmrest cable to the system board Tighten the screws to secure the palmrest to the back of the computer Push the rubber pads to cover the screws on the computer Install the keyboard Install the access panel Follow the procedures in After Working Inside Your Computer 17 Removing the Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a access panel b keyboard c palmrest 3 Disconnect the battery cable from the system board gu 4 Remove the screws that secure the battery to the system board 5 Remove the battery from the computer Installing the Battery 5 1 2 3 4 Place the battery into the battery bay Replace and tighten the screws that secure the battery to the computer Connect the battery cable to the system board Install a palmrest b keyboard c access panel Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a access panel b keyboard c palmrest d
30. nel 3 Disconnect the antenna cables from the WLAN card and remove the screw that secures the WLAN card to the computer Remove the WLAN card from the computer Installing the WLAN Card 1 Slide the WLAN card into its slot 2 Connect the antenna cables according to the color code on the WLAN card 3 Install the access panel 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the access panel 3 Use a plastic scribe to pry the battery from the socket and lift the coin cell battery out of the computer 11 A L Installing the Coin Cell Battery 1 Push the coin call battery into its slot on the system board 2 Install the access panel 3 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer Remove the access panel Use your fingertips to spread apart the securing clips on each end of the memory module connector until the memory module pops up and remove the memory module from its connector on the system board by drawing the module from the system board at 45 degree angle o x uwe 4 Installing the Memory 1 Insert and secure the memory module to the system board 2 Install the access panel 3 Follow the procedures in After Working Inside Your Computer Removing the Keyboard
31. network cables from the computer 5 Disconnect your computer and all attached devices from their electrical outlets 6 Close the display and turn the computer upside down on a flat work surface K NOTE To avoid damaging the system board you must remove the main battery before you service the computer 7 Remove the main battery 8 Turn the computer top side up 9 Open the display 10 Press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the display A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal atthe back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components 11 Remove any installed ExpressCards or Smart Cards from the appropriate slots Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 7 Click Stat then click Shut Down n Windows Vista Click sta then click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down wu In Windows XP Click Start Turn Off Computer Turn Off The computer turns off after the
32. splay Hinge Cover eene entente ttn tne tentent tet tenth iniri tente tnit ten 21 Installing the Display Hinge Cover essent tnnt nten tnter nenne tnnt intret tete tnnt tn itin tenen 21 Removing the Display ASS EMDI ccccscscsssssscsescsescsescsesessseuecsusssesesesesesesesesssssseseseseseseseuesaeseseseseseueseeseseseseseseees 22 Installing the Display ASSEMDI scssccsesssessssssssesssescsessseseseseusscsuessesesssesesesssssacsesesesesssesacacsesesesesesceuecaeseseseseees 22 Removing the Display Bezel Installing the Display Bezeli a neni shes iterom rnm ater ie che nt nane aC ako oa Reed eranc vaca Removing the Display Panel ccccccscccssssssssssescsesssesssseessescsesesssessesssesesesesseecaesssesesssesssscsesesssesssacaesesesesaescseseaeees 24 Installing the Display Panel enel tee eee ie dee de credenda a e bebe oet e dex gs 2 Removing the Camera Module esses eene tenete tnter tnt tents tnit rines tnt en int tes tenir inen 2 Installing the Camera Module esses a ara ntn nennen tenete tnnt tnihi tenete n tenent reni tens tenen 28 Removing the T RE 28 Installing the e EE etel t o rere rette tee er ED E REE S E EG dale i EAE d Ehe ee 29 Removing the System IDEM 29 installing the Syste Boat Roe Eoi oC d M tal re Ede Ma rea dead a a areae aeai aan 31 Removing the Heat SInk raesent peace ten di pente tener teet Res poe eet t RR ER NE
33. the procedures in Before Working Inside Your Computer 2 Inserta paper clip into the small hole on the SIM card holder to release it from the computer O x Se 3 Remove the SIM card holder from the computer Faa 4 Remove the SIM card from the SIM card holder Installing the SIM Card 1 Place the SIM card into the SIM card holder 2 Slide the SIM card holder together with the SIM card into its slot 3 Follow the procedures in After Working Inside Your Computer Removing the Security Digital SD Card 1 Follow the procedures in Before Working Inside Your Computer 2 Press in on the SD card to release it from the computer Slide the SD card out of the computer wu he Installing the Secure Digital Card 1 Push the SD card into the slot until it clicks into place 2 Follow the procedures in After Working Inside Your Computer Removing the Access Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the screw that secures the access panel to the computer 3 Remove the access panel from the computer Installing the Access Panel 1 Place the access panel to its original position on the computer 2 Tighten the screw to secure the access panel to the computer 3 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the access pa
34. ts Microsoft Kernel Debugging The ports are identified in the documentation shipped with your computer Media card reader Table 16 Display Feature Type Size Vostro 3360 Vostro 3460 Vostro 3530 Dimensions Height Width Diagonal Active area X Y Maximum resolution Vostro 3360 3460 Vostro 3560 one 8 in 1 Description HD WLED AG 13 0 inches 14 0 inches 15 0 inches Vostro 3360 Vostro 3460 Vostro 3560 240 mm 9 44 inches 245 mm 9 64 inches 259 mm 10 19 inches 330 mm 12 99 inches 340 mm 13 38 inches 375 mm 14 76 inches 330 mm 13 inches 355 60 mm 14 inches 381 mm 15 inches 330 mm x 240 mm 340 mm x 245 mm 375 mm x 259 mm 1366 x 768 pixels at 262K colors 1920 x 1080 FHD 51 Feature Maximum Brightness Operating angle Refresh rate Minimum Viewing angles Horizontal Vertical Pixel pitch Table 17 Keyboard Feature Number of keys Vostro 3360 Vostro 3460 3560 Table 18 Touchpad Feature Active Area X axis Y axis Table 19 Battery Feature Type Vostro 3360 Vostro 3460 3560 Dimensions Height Width Depth Weight Charge time Voltage 52 Description 200 nits 0 closed to 140 60 Hz 40 40 15 30 H L 0 23 mm x 0 23 mm Description United States and Canada 80 keys Europe and Brazil 81 keys Japan 84 keys United States and Canada 86 keys Europe and Brazil 87 keys Japan 90 keys Description Vostro 3360 Vostro 3460 3560 82 00
35. ware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing F2 key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 37 Keys Navigation lt Enter gt Allows you to se
36. xtra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Power on the computer As the computer boots press the lt F12 gt key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press lt Esc gt and click Yes to stop the diagnostic test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell Device Status Lights Table 6 Device Status Lights 9 Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data 45 Turns on steadily or blinks to indicate battery charge status e Turns on when wireless networking is enabled Battery Status Lights
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