Home

British Telecom Synergy 6500 Twin

1. Press OF tions Show Details is highlighted Press Select to see the caller s details Press Dial to call the number Press Back to return to the previous menu level Copy a Calls list number to the phonebook di 5 6 Press Meri scroll to Calls Lists then press Select Missed Calls is highlighted If required scroll or to Received or Dialled Calls then press Select Scroll or to the entry you want and press OF tions Scroll to Save Humber Press Select Enter a name then press CK The number is displayed press Saue Scroll rg to the ringtone you want and press Select Press Back to return to the previous menu level Send a text message to a Calls list number 1 mn A W N Press Herna scroll to Calls Lists then press Select Missed Calls is highlighted If required scroll or to Received or Dialled Calls then press Select Scroll or to the entry you want and press OF tions Scroll to Send Message Press Select Write the message then press OF tions Send is highlighted Then press Select You can save insert a symbol emoticon or template The number is pre entered on the Send to screen press Serie to send the message Press Back to return to the previous menu level See Entering names and Writing tips on page 18 If you need to edit the number use Clear to delete any unwanted digits then enter new ones using the keypad See page 47 for mor
2. i Insert the SIM card into the SIM READER slot on the side of the base Press to open the phonebook list then press OF tions Scroll to Cory Entry and press Select Scroll to Ta SIM and press Select If requested enter your SIM PIN then press OK Display shows Please wait as it copies entries from the SIM When completed the display shows Hame Coried Press Back to return to the previous menu level Copy all entries to or from a SIM card 1 Oo A W N de Insert the SIM card into the SIM READER slot on the side of the base Press Hames Scroll to Cory Phonebook and press Select Scroll to either From SIM or To SIM and press Select If requested enter your SIM PIN then press OK Display shows Carina and the name of each entry When completed the display shows the number of entries Press Back to return to the previous menu level Change the dialling code I 2 Press Hames Scroll to Dialling Codes and press Select Scroll to the part of the dialling code you need to change International Courntes or Local and press Select Enter the new code and press Sawe Press Back to return to the previous menu level 21 Important Make sure your numbers are stored on the SIM card and not just on the mobile itself otherwise copying will not work While SIM copying is taking place do not replace the handset on the base as this will stop the transfer However
3. If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Display language i Press Meri scroll to Settiras and press Select Set Handset is highlighted Press Select Scroll to Larsuase and press Select 2 3 4 5 Scroll or GM to the language you want and press Select Press Back to return to the previous menu level Display contrast I 2 3 4 5 Press Herna scroll to Settings and press Select Bet Handset is highlighted Press Select Scroll to Diselay Contrast and press Select Scroll rg to Lon Medium or Hish then press Select Press Back to return to the previous menu level Display wallpaper 1 Press Herna scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Mallearer and press Select 4 5 Press Back to return to the previous menu level Menu colour 1 Press Meri scroll to Settings and press Select 2 Set Handset is highlighted Press Select Es 4 Scroll to Meru Colour and press Select Scroll or to select the colour you want blue orange or pink and press Select Press Back to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Scroll or to the Wallpaper you want and press Select The available languages include English Francais Deutsc
4. 3 Place the handset on the base to charge for at least 24 hours The red charging light comes on When the handset is fully charged the display shows the fi icon Connect the telephone line 1 After 24 hours plug the telephone line cord from the base into the telephone wall socket Setting up for multiple packs If you have purchased a multiple pack this process will need to be carried out for all handsets and chargers 1 Plug the mains power cable item code 032765 into the socket marked 9 on the underside of the charger CL CL Battery low warning If the E icon flashes in the display you will need to recharge the handset before you can use it again During charging the icon will scroll in the display Battery performance In ideal conditions fully charged batteries should give about 10 hours talk time or 100 hours standby time ona single charge Note that new batteries do not reach full capacity until they have been in normal use for several days To keep your batteries in the best condition leave the handset off the base for a few hours at a time Running the batteries right down at least once a week will help them last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New rechargeable batteries are available from the BT Synergy Helpline on 0800 145
5. Copy Phonebook Edit Entry Dialling Codes Delete Entry Memory Status Press in standby Phonebook Emet will be displayed if no entries are stored Select OF tions and the following list is displayed Show Details Send Message Edit Entry Copy Entry Ringtone Delete Entry Speed Dial Lowercase Uppercase ABC2AAAG DEF3 GHI4 JKLS5 MNO6 PQRS7 TUV8 WXYZ9 Button a bre 2 ae a a def3ee e ghi4i jkil5 mno6660f pqgrs 7bB tuv 8 uw wxyz9 0 a space bring up symbol table in SMS text editing mode H J gGggogogogognE 2 aq o a gt i aq go short press to switch between Abc abc ABC and 123 mode If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 14 Using the phone Switch the handset on off 1 Instandby press and hold po switch the handset off When off press po switch back on or put the handset back on its base Make a call 1 Press sE 2 When you hear the dial tone dial the number Preparatory dialling 1 Dial the number first If you make a mistake press Clear to delete the last digit 2 Press Gi dial End a call 1 Press B Once you ve pre dialled a number you can select etions to either save the number to your phonebook or to use when sending a text message Receive a call When you receive an external call the phone rings The display shows External Call
6. Press or to highlight the symbol you want then press Insert Insert Sankol Press Select The Emoticon table is displayed Press or to highlight the Emoticon you want then press Insert Insert Emoticon Press Select The list of templates is displayed Press or to highlight the Template you want then press Insert Insert Template 4 When sending a message the display shows Sendina Message then Message Sent Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen For example to write the word Hello press twice EB twice EP three times three times and GB three times Receiving and reading text messages When you receive a new text message the icon is displayed along with You howe new messages Read a new message 1 The Inbox is opened and the list of messages displayed If you press Back the message is stored in the Inbox for reading later 2 In the Inbox scroll R to more recent messages or GW to earlier list of messages through the list of messages 3 Highlight the message you want to read and press Read or press Back to return to Text messaging menu 4 Press p to return to standby If the text is unsuccessful the message Unable to send will be displayed In order to send and receive text messages you must not withhold your number On most networks if you normally w
7. if an incoming call is received the copying process is cancelled so that the call can be taken The PIN number will be displayed as asterisks for security reasons If the memory becomes full during copying from a SIM the display shows Hemor Full Hot All Doried Most SIM cards are supported but if the SIM Card format is not compatible the display shows SIM Format Hot Sureorted When copying from a SIM only the first 12 characters of each name are copied and the first 24 digits in a number are copied If an entry with a duplicate number is found the entry will not be copied Flease Insert SIM Card willbe displayed if you have not already inserted a SIM card into the base Local code The Dialling Codes function automatically converts SIM entries beginning with international dialling codes to the local code For example on a SIM card is the international code and 44 is the country code These will be replaced automatically by the local code O so that a number beginning 44207 will be converted to 0207 You should not normally need to alter this setting if you are using your BT Synergy in the UK and your mobile to call UK numbers If this is not the case then please call the BT Synergy Helpline for assistance on 0800 145 6789 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Handset settings Handset ringtone 1 Press Hern s
8. Drafts box If you have more than one Server Centre stored on your BT Synergy you will need to select which one you want to use for sending see next section WARNING The Service Centre number is associated with the Mailbox Number setting on your BT Synergy 6500 The Mailbox Number should be set to 9 under normal circumstances Further information is available from the Helpdesk for non BT telephone network users If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Set send centre J Press Meru Text Messaains is displayed Press Select Scroll A or E to Text Settings and press Select Service Centres is highlighted press Select Press Select again to choose Set Send Centre Scroll or to Receive Centre 1 or Receiue Centre 2 ors Send Centred or Send Centre 2 and press Select Press Back to return to the previous menu level Message alert tone 1 Press Meru Text Hessasairra is displayed Press Sele Scroll to Text Settinas and press Select Scroll to Hessose Alert and press Sele Scroll fer org o Or or OFf and press Select Press Back to return to the previous menu level Set message size I Press Meru Text Hessasirra is displayed a Sele Scroll to Text Settings and press Sele v 25036 3 Se Scroll Gy to Message Size and press Select Scroll fame or to highlight 166 or 612 characters then
9. Insert 5 When sending a message the display shows Sendins Message then Message Sent If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Forward or delete texts in the Outbox 1 To open the Outbox box press Herua Text Messasins is displayed Press Select Scroll to Dutbox and press Select 2 Scroll or to the message you want and press Read Scroll or through the message 3 Press OF tiors and scroll or to Forward Delete Press Select The message is displayed Press OF tions Display highlights Serd Press Select and enter the number or press Search to search the phonebook When the number is entered press Serd Press Select then press es to confirm or Ma to cancel 4 Press B to return to standby Edit templates 1 Press Hernu Text Messasirra is displayed Press Select scroll to TewFlates and press Select 2 Scroll rg to the template you want and press OF tions Edit Delete Press Select Press Clear to delete characters Enter your template text and press Sawe Press Select Press Yes to confirm or Ho to cancel 3 Press B to return to standby Edit templates There are three pre set templates Please call l Il be there at What time will you be home You can change the templates to your preferred message up to a maximum of 32 characters If you delete a template without replacing the text it is m
10. SET remote FIH and press Select Memory full If the memory is within 10 seconds of becoming full while a caller is leaving a message they will hear Please complete your message within 10 seconds If they are still talking when the memory becomes full the caller hears Thank you for calling and the machine will hang up The outgoing message will set to Answer Only You must delete messages before your BT Synergy 6500 can record new messages IMPORTANT You should change the security PIN from the original setting of 0000 It is advisable to make a note of your new PIN code and keep it somewhere safe If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 45 Enter the Old 4 digit PIN and press Saue Default setting 0000 Enter the new 4 digit PIN and press Sawe 7 8 Enter the new PIN again and press Sawe Press Back to return to standby Switch your answering machine on remotely If you forget to switch your answering machine on you can do it remotely from another phone I Dial your telephone number and let it ring After 20 rings you will hear your outgoing message Press then enter your security code Default setting 0000 Press 0 and your answering machine will switch on ready to answer incoming calls Play messages l 2 3 Dial your phone number When you hear your outgoing me
11. Touchtone telephone see page 45 Your BT Synergy comes with two pre recorded outgoing messages Answer and Record or Answer Only but if you wish you can record your own You will need to set the date and time if you have not already done so so that you will know when each message was received see page 29 The default day and time setting is 01 01 10 12 00PM Answer delay sets the number of times your BT Synergy will ring before the answer machine picks up your call and starts playing the outgoing message You can change this setting to between 2 9 rings or Time Saver The default setting is 6 rings For compatibility with BT 1571 or another voicemail service it is advisable to keep to the default setting or lower For information on Time Saver see Switch your answering machine on remotely page 46 Message alerts When you have new messages with the audible message alert switched on you will hear an audible alert once at the handset The default setting is Off If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com On screen alert When you have new answering machine messages the screen shows You hawe nen messages All new messages are indicated by a dot 1 Press Flas Or scroll or the list of messages Press Flas to hear the highlighted message Outgoing messages The outgoing message is the message a caller first hears when the
12. and the caller s number or if the number matches an entry stored in the phonebook the name is displayed To answer the call 1 If your handset is on the base and Auto Talk is on pick up the handset Or If your handset is on the base and Auto Talk is off pick up the handset and press SE Or If your handset is off the base press E 15 When you make a call the green In Use light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call During a call you can open the phonebook by pressing Hames During Preparatory dialling but before pressing the f button you can press ir tions to either save the number to the phonebook or to send a text to that number Out of range warning When the handset moves out of range of the base the screen shows Searchin the f flashes and the handset gives a warning beep If you are on a call the line will hang up Move back within range The handset will automatically re connect to the base Auto Talk If auto talk is set to ON you can just pick the handset ue tao answer a call If you have switched auto talk off you will need to press as well Auto Talk ON is the default setting To switch Auto Talk on and off see page 25 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or e
13. buttons are pressed for 30 seconds the handset returns to standby automatically If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Menu Map TEXT MESSAGING Write Message Inbox Drafts Outbox Templates Delete Messages Text Settings BT SERVICES BT Helpline BT 118500 Divert on Divert off Divert check C wait on C wait off C wait check ANSWER MACHINE Play Play All Answer On Off Record Memo Outgoing Message Delete Messages Answer Settings CLOCK amp ALARM Date amp Time Alarm Time Format CALLS LIST Missed Calls Received Calls Dialled Calls Delete calls SETTINGS Set Handset Ringtone Ringer Volume Handset Name Language Wallpaper Menu Colour Screensaver Light Timeout Display Contrast Auto Talk Key Beep PABX Access Code Set Base Ringtone Ringer Volume Dialling Mode Ring Priority Recall Mode First Ring System PIN Factory Reset 13 AGENDA Add Event The following options will only be displayed once an event has been stored Add Event Show Details Edit Event Send as a Text Delete Event Del All Events REGISTRATION Register Handset Select Base De register If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Hames Menu Press Hames during a call Phonebook list is displayed Search Add Entry Add Entry Show Details
14. e 5 to accept or Ma to cancel When completed the display shows l Entru Doried 6 Press Back to return to the previous menu level Copy the entire phonebook to another handset At the handset you are copying from 1 Press Hames 2 Scroll to Cors Phonebook and press Select 3 To Handset is displayed Press Select 4 Available handsets are displayed Scroll or to the handset you want and press Select When completed the display shows the number of entries copied 5 Press Back to return to the previous menu level At the receiving handset The display shows Cor Phonebook Press es to begin copying or Ma to cancel 20 Delete a speed dial entry Follow the instructions on page 18 under Store an entry from the phonebook to a speed dial button and choose the Clear Entr option to delete When you have more than one handset registered to your BT Synergy 6500 base you can copy entries between handsets In just a few minutes you can copy all your phonebook contacts to another handset Memory status You can check how much of the phonebook memory is available 1 Press Hames 2 Scroll g Memory Status and press Select 3 Display shows the number of Liz eci and Free entries 4 Press Enck to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Copy an entry to a SIM card ils n un A W N
15. note Some of these services are chargeable e g BT 118 500 and Call Divert For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Features user guide supplied when you subscribe to the services of your choice If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Call Divert on off check Call Divert will divert all incoming calls to another number of your choice 1 Press Meri then scroll to BT Services and press Select 2 Scroll to Divert on Divert off or Divert check Press U o dial or press OF tions 3 Show Details is highlighted Press Select to view Call Waiting on off check 1 Press Meri then scroll to BT Services and press Select 2 Scroll to nait on C mait off or C nait check Press U to dial or press OF tions 3 Show Details is highlighted Press Select to view Add or edit an entry 1 Press Meri then scroll to BT Services and press Select Scroll to the entry you want Press Ortiors Scroll to Edit Eritrea Press Select Enter the name you want and press Sawe Enter the number you want and press Sawe Ho wu A WW N Press Back
16. of the name you want The first name beginning with that letter is displayed Scroll to view any other entries beginning with that letter Open the phonebook during a call 1 During your conversation press Hames 2 Use the menu to select Azid Entry Show Details Edit Entry or Delete Entre Store a name and number via Preparatory dialling During Preparatory dialling but before pressing the button you can press iF tioms to either save the number to the phonebook or to send a text to that number See Preparatory dialling page 15 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Delete an entry in the phonebook 1 Press g 2 Scroll or to the entry you want 3 Press etions and scroll to Delete Entr and press Select 4 Press ez to confirm or Ha to cancel 5 Press Back to return to the previous menu level Delete entire phonebook 1 Press Hames 2 Scroll or to Delete Fhonebook and press Select 3 Press es to confirm or Ho to cancel 4 Press Back to return to the previous menu level Copy an entry to another handset 1 Press g 2 Scroll or to the entry you want 3 Press Or tiors and scroll to Cory Eritr and press Select 4 To Handset is displayed Press Select 5 Available handsets are displayed Scroll or to the handset you want and press Select Cor Phonebook is prompted on the receiving handset Press
17. power supply suitable for the BT Synergy 6500 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 040497 The item code for the small mains power supply for the charger is 032765 e Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Synergy Helpline on 0800 145 6789 There is a risk of explosion if the batteries are replaced by an incorrect type e Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 145 6789 for all repairs e Radio signal transmitted between the handset and base may cause interference to hearing aids e tis recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment e It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product e Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference e Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batte
18. text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you Cannot receive text e You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service e More than one text messaging product is plugged into the line Remove other products e Check service centre number is correct e Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call e If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message want to use more than one text SMS enabled product on my telephone line It is possible to connect more than one SMS product to the same telephone line and for both of them to send and receive Text messages but you must amend the final digit of both the Send and Receive Service Centre telephone numbers first All BT text capable telephones are provided with the same send and receive telephone numbers but with two or more text capable telephones connected to the same telephone line delivery of text messages becomes unreliable causing the text to be delivered as a normal telephone call which when answered will be an electronic Text to Spee
19. to return to the previous menu level 39 If you use this feature you will pay for the cost of the diverted call Call Waiting lets you know if another person is trying to contact you while you are ona call If asecond caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details See page 37 for instructions on how to use Call Waiting You can edit existing entries or use an empty slot to enter your own preferred number in the Useful Numbers directory Names can be up to 12 characters and numbers up to 24 digits long If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Delete an entry i Press Merita then scroll to BT Services and press Select 2 Scroll to the entry you want and press Ortiors 3 Scroll to Delete Entry and press Select 4 5 Press es to confirm or Ho to cancel Press Back to return to the previous menu level Delete all entries d mn A WU N Press Henu then scroll to BT Services and press Select Press Oe tions Scroll to Delete All and press Select Press Yes to confirm or Ma to cancel Press Back to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 40 Answering machine Switch the answering machin
20. 0870 240 5029 For guarantee purposes proof of purchase is required so please keep your receipt If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 66 Returning your phone If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Synergy 6500 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Suncorp Technologies declares
21. 21 Flashes base in use gt Delete Press once to delete the current message Battery charging light red On handset charging At the end of all message on base play back press once Stop within 8 seconds to empha delete all messages P piay Dec Vol Vol Find Increase or decrease speaker volume during play back Press to ring all registered handsets helpful for finding a missing handset page 17 lt lt Skip Play Pause Skip gt gt Ans On Off Press once to repeat Play pause messages Skip forward to Switch answering the current message the next message machine on or off twice to play the previous message If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Navigating the menus Your BT Synergy 6500 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby 1 Press Herua to open the main menu 2 Then use or buttons to scroll through the available options 3 Press the Select option button to select a menu option or the Back option button to go back to the previous screen To return to the previous menu level press Back To exit the menu and return to standby press B 12 Option buttons Press to select the option displayed on the screen Options Meru Hames Option buttons If no
22. 6789 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 2 Activate the batteries as described previously on page 7 3 Place the handset on the charger to charge for at least 24 hours When the handset is fully charged the MB icon will indicate that it is fully charged Your BT Synergy 6500 is ready for use Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you do not have a Caller Display service you can set the date and time manually Please see page 29 for these instructions Removing the batteries Only use rechargeable batteries as If you ever need to remove the batteries simply slide open the specified in this guide battery compartment cover and pull the ribbon away from the handset to release the batteries If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Getting to know your phone Handset buttons Redial Up In standby press to open and scroll through the Redial list page 16 In talk mode pr
23. BT User Guide This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced Simply hover the cursor over the page number website or email reference and click when the hand icon changes to the hy icon This User Guide provides you with all the information you need to get the most from your phone You must first set up your phone before you can use it This doesn t take long as it is easy to do Just follow the simple instructions on the next few pages Need help If you have any problems setting up or using your BT Synergy 6500 please call our free Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in the Help section at the back of this guide Hearing aid Please note that the BT Synergy 6500 works by sending radio signals between the base and handset These signals may interfere with some hearing aids causing a humming noise IMPORTANT Only use the telephone line cord supplied Calls made from within the UK mainland network are free Mobile and International call costs may vary Got everything e BT Synergy 6500 base e BT Synergy 6500 handset e 2x AAA NIMH 750mAh rechargeable batteries e Mains power adaptor
24. affect the phonebook calls list or user s data including personal recorded outgoing messages and answer machine messages All handsets registered to the base wil be retained All text answer machine handset and base settings will be reset If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Clock amp alarm Date amp time If you subscribe to your network s Caller Display service the base sets the date and time for all handsets whenever a call is received You can manually set the time on an individual handset 1 Press Meri scroll to Clock amp Alarm and press Select Date amp Time is highlighted press Select 2 3 Enter the date using the format DD MM YY and press Sawe 4 Enter the time and press Sawe 5 Press Back to return to the previous menu level Set alarm 1 Press Hern scroll Gg to Clock amp Alarm and press Select 2 Scroll to Alarm and press Select 3 Press or to select Ori and press Select 4 Press or to select Oricee Hon Fri or Orn Dail and press Select 5 Enter the time you want the alarm and press Sawe 6 Press Back to return to the previous menu level Alarm on off 1 Press Hern scroll gy to Clock amp Alarm and press Select 2 Scroll to Alarm and press Select 3 Press or to select On or OFF and press Select 4 Press Back to return to the previous menu level 29 You can s
25. answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note right or you can record your own You can only record your outgoing message using the handset Record your own outgoing message via the handset 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Qutsoins Message and press Select 3 Record is highlighted press Select 4 Scroll or to AneHwer amp Record or Answer Onla and press Select 5 The display shows Please spreak after the tone 6 After the tone speak your message clearly into the handset Hold the handset in front of your mouth by approximately 30 40cm when recording your message or memo Press Sa to end recording 7 Your outgoing message is played back If you want to delete it press Delete during playback If you press Sa or wait for the message to play back it will be saved Check or delete your outgoing message 1 Press Meri scroll to An wer Machine and press Select 2 Scroll to Qutaoing Message and press Select 3 Scroll to Plas and press Select 4 Scroll or to Answer amp Record or Answer Only and press Select 42 Answer and Record The pre set Answer and Record outgoing message that allows your caller to leave a message is Hello your call cannot be taken at the moment so please leave your message after the tone Your Answer and Record outgoing message can be up to 3 minutes long and will rep
26. any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com BT amp British Gas J Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save energy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader To find out how we re making our products greener visit A bt com betterworld products Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2010 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art amp Design Partnership Ltd BT Synergy 6500 06 10 Issue 1 BTE CE
27. arked as Ene tes All templates are restored if you reset your BT Synergy 6500 to its default settings see page 28 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 51 Deleting texts 1 Press Heri Text Messasinea is displayed Press Select scroll to Delete Messages and press Select 2 Scroll or to Inbox Drafts Outbox or All Messages and press Select 3 Press es to confirm or Ho to cancel 4 Press Back to return to standby Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Send Centre number is 1470P1709400 The Receive Centre is 080058752 Add or change Service Centre numbers 1 Press Heri Text Messasina is displayed Press Select scroll or to Text Settinas and press Select 2 Service Centres is highlighted press Select 3 Scroll or to Receive Centres or Send Centre and press Select 4 Scroll or Gt Centre 1 or Centre 2 and press Select 5 Enter the number for the centre and press Sawe 6 Press Back to return to the previous menu level 52 Selecting fill messases will delete all messages stored in your Inbox Outbox and
28. ation characters See page 14 for a full character map You must enter a name to go with a number or the entry will not be saved If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Dial an entry in the phonebook 1 Instandby press g The first entry is displayed 2 Scroll or to the entry you want or search alphabetically 3 Press a dial the displayed number Dial a speed dial number 1 Press and hold the button amp or EB under which you stored the entry The number is dialled automatically Edit a name and number in the phonebook 1 Press sj 2 Scroll or to the entry you want 3 Press etions and scroll to Edit Entr and press Select 4 Press Clear to delete characters use the keypad to enter new ones then press OK 5 Press Clear to delete digits use the keypad to enter new ones then press Save 6 Scroll or to the ringtone you want and press Select to save the entry 7 Press Back to return to the previous menu level Edit ringtone 1 Press E 2 Scroll or to the entry you want 3 Press Or tions and scroll to Rinatore and press Select 4 Scroll or to the ringtone you want and select Ok to save the entry 5 Press Back to return to the previous menu level 19 Search alphabetically Press Or Press Hames Search is highlighted Press Select The list of entries is displayed Enter the first letter
29. ceive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines e BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e For other telephone service providers please contact their customer services General sales enquiries e BT Residential lines call 150 BT Business lines call 152 e For non BT line customers call 0800 800 150 residential or 0800 800 152 business e Additional handsets are available from the Helpdesk on 0800 145 6789 Billing enquiries e Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled 1 Press Heri Text Messasina is displayed press Select 2 Write Message is highlighted Press Select 3 Use the keypad to type in the following commands depending upon what you want to d
30. ch message To overcome this problem you must keep one of the products as it is with the default Send amp Receive ending in a 9 but for the second and subsequent products you must change the final digit of the Service Centre numbers from the default 9 to any unique number between 1 and 8 i e for a second product change last digit from a 9 to a 1 by changing the Send number from 1470P17094009 to 1470P17094001 and the Receive number from 0800587529 to 0800587521 For the Send number go into Text Settinas Send centre 1 and amend the last digit and then press Sawe For Rev Centre go into Text Settinas Rew Centre 1 and amend the last digit and then press Sawe Once changed for the products that you have assigned new send and receive numbers you need to send a new registration text to the Fixed Line Text Service platform to register the new identity i e send a text to 00000 from the product that you changed the Send amp Receive numbers You can then send and receive text messages from more than one product If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 61 Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 e This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will re
31. croll to Settinas and press Select 2 Set Handset is highlighted Press Select 3 Firestone is highlighted Press Select 4 Press or to highlight External Call or Internal Calls Press Select to confirm 5 Scroll or to highlight the ringtone you want 6 Press Select to confirm 7 Press Back to return to the previous menu level Handset ringer volume 1 Press Merna scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Rinser Volume and press Select 4 Press or to display the volume level you want Press Select to confirm 5 Press Back to return to the previous menu level Handset name 1 Press Meru scroll to Settinas and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Handset Mame and press Select 4 Use the keypad to enter the name and press Sawe 5 Press Back to return to the previous menu level 22 You can set different ringtones for external calls and internal calls Select from 20 handset ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The handset has 5 ringer volume settings plus Off If the volume is set to Off the if icon is displayed The default setting is level 3 If you are using more than one handset with your BT Synergy base you can give each handset a personalised name to easily distinguish between the handsets A name can be up to 10 characters long
32. d operate the handset as normal When the call is ended the keypad lock comes on again You can alert a handset user that they are wanted or locate a missing handset Paging calls cannot be answered by a handset If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 250 Name and number phonebook Store a name and number in the phonebook Ls 6 From standby press Hames The phonebook menu is displayed Search is highlighted Scroll to Add Erite and press Select Enter the name and press OK Enter the number and press Sawe Scroll or to the ringtone you want and press Select ye The display shows Home Saweg and returns to the phonebook menu Press Back to return to the previous menu level Store an entry from the phonebook to a speed dial button You can assign an entry from your phonebook to one of the speed dial buttons 9 B or for ease of dialling Speed dial buton is pre programmed with 1571 but you can change this 1 2 Press g The first entry is displayed Scroll A or to the entry you want to assign to a speed dial button Press OFticrs and scroll to Se eed Dial and press Select Scroll or to the button you want to store the entry under Kewl Kew 2 or Ees 3 and press Select The display will show Assign or Clear Entry select Assisri to save the number or Clear Eritrs to delete View an en
33. e all agendas 1 Press Meru scroll to Agenda and press Select 2 Stored events are displayed Press OF tions 3 Scroll to Delete All Events and press Select 4 Press es to confirm or Ha to cancel 5 Press Back to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 33 Calls lists Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name number match is found you will see the caller s name on the display instead Calls lists Each handset can hold details of up to 30 answered or unanswered calls and 20 dialled calls The caller s details are stored in a Calls list whether you answered the call or not When the list is full and a new call is received the oldest entry will be deleted automatically New calls alert When you have missed calls the standby display shows au haue nek calls lf you press Back the message disappears and is replaced with the icon and the number of missed calls is displayed underneath View new missed calls 1 When you see the new calls alert press Wien You can now scroll or through the Missed Calls list 2 Press Oetions Show Details is highlighted Press Select t
34. e information on text messaging If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 35 Delete an entry in the calls list 1 Press Meri scroll to Calls Lists then press Select Missed Calls is highlighted If required scroll or to Redi Received or Tiallecd Calls then press Select 2 Scroll or to the entry you want and press OF tions 3 Scroll fame to Delete Call Press Select 4 Press Eack to return to the previous menu level Delete all entries in the calls list 1 Press Meru scroll am to Calls List then press Select Missed Calls is highlighted If required scroll or to Delete Calls press Select 2 Scroll or to highlight Missed Calls Received Calls Dialled Calls or All Calls Press Select 3 Press to confirm or Ho to cancel 4 Press Back to return to the previous menu level You can delete all entries in an individual Calls list or all entries from all Calls lists If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 36 Call Waiting Call Waiting 1 During a call you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook If these are not available the display shows Call Maitina 2 Press EB to put your current caller on hold and speak to the new caller 3 Press E p aga
35. e on off via the handset 1 Press Meri scroll to Answer Machine and press Select 2 Scroll E to Answer CrvOFf and press Select p 3 Scroll or to highlight On or OF f and press Select When switched on the handset display shows isi in idle 4 The new setting is announced and your outgoing message is played To stop listening to the outgoing message press i Switch the answering machine on off via the base 1 Press B The new setting is announced and your outgoing message is played To stop listening to the outgoing message press the button Answer delay 1 Press Merit scroll to Answer Machine and press Select 2 Scroll to Anser Settirss and press Select 3 Scroll or to Ariswer Delas and press Select 4 Scroll or to the setting you want and press Select 5 Press Back to return to the previous menu level Switch message alert tone on off 1 Press Meri scroll to Answer Machine and press Select Scroll to Answer Settings and press Select Scroll or to Hessase Alert and press Select Scroll or to highlight On or Off and press Select woe woo Press Back to return to standby 41 Your BT Synergy can digitally record up to 30 minutes of messages or up to 59 messages Each message can last up to a maximum of 3 minutes As well as recording incoming messages you can record memos for other users You can operate your answering machine from e the handset or the base e remotely from any other
36. e the standby display is shown Press Menu scroll or to Resistration and press Select 2 Resister Handset is highlighted Press Select 3 Bases are displayed If necessary scroll A or FE to a new base you wish to register your BT Synergy 6500 handset to and press Select 4 Enter the system PIN and press OK 5 The display shows Searchirra Base t where X is the chosen base number then Handset Resistered The handset is automatically assigned the next available handset number Default PIN code 0000 If registration is not successful first time please repeat the process again incase the base registration period ran out of time If there are already 5 handsets registered to the base the registration will fail You must de register another handset before you can register the new one If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 54 Select a base If your BT Synergy handset is registered to more than one base you can select which base to use 1 Press Meri scroll or to Fesistration and press Select 2 Scroll to Select Bose and press Select 3 All base numbers are displayed In use is added to bases where the handset was previously registered to Scroll or to the base you want and press Select 4 Display shows Searchina Base then the standby display for that base De register a handset 1 Press Meri scroll or to Fe
37. ect 3 Rirrstoare is highlighted Press Select 4 Scroll or to highlight the ringtone you want 5 Press Select to confirm 6 Press Back to return to the previous menu level Base ringer volume 1 Press Meri scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Ringer Volume and press Select 4 Press or to display the volume level you want and press Select to confirm 5 Press Back to return to the previous menu level Dialling mode 1 Press Mer scroll to Settinas and press Select 2 Scroll to Set Base and press Select 3 Scroll to Diallins Made and press Select 4 Press or to highlight Pulse or Tare then press Select to confirm 5 Press Back to return to the previous menu level 26 Select from 5 base ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The base has 5 ringer volume settings plus Off The default setting is level 5 Your BT Synergy is pre set to Tone dialling You should not normally need to change this setting The dial mode options are Tone Time Break Earth or Pulse Earth If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Ring priority I Press Herna scroll to Settinas and press Select 2 Scroll to Set Base and press Select 3 4 Press or to highlight All Handsets or Select Scroll to Rina Priorit
38. egister a handset Internal calls Call another handset Transfer a call 3 Way conference call Help General information Safety information Cleaning Environmental Product disposal instructions Guarantee Returning your phone How many telephones can have R amp TTE Declaration of Conformance Connecting to a switchboard Inserting a pause Recall User Guide formats 52 53 53 53 54 55 55 55 55 56 56 57 63 63 64 64 65 66 66 66 66 66 67 67 67 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Getting started Location You need to place your BT Synergy base within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Synergy works by sending radio signals between the handset and base The strength of the signal depends on where you site the base Putting it as high as possible ensures the best signal Setting up Connect the base 1 Plug the mains power cable item code 040497 into the socket marked on the underside of the base and plug the other end into the mains power wall socket and switch the power on The telephone cable is pre installed in the base but do not connect the other end to the telephone wall socket yet Telephone line cord pre installed WARNING Do
39. ess to increase volume In menu mode press to scroll through the options When storing an entry in the phonebook press and hold to enter a Pause page 67 Option button left Press to open the Menu Press to select options displayed on screen Talk Handsfree In standby mode press to make and receive calls page 15 In talk mode press to switch handsfree on and off page 16 Speed dial buttons Once a number has been stored as a speed dial entry press and hold to dial page 19 Press and hold to temporarily switch to tone dialling R Recall For use with switchboard PBX and BT Calling Features 0 Press to add a space when entering text Option button right Press to select options displayed on screen In menu mode press to step back one screen In standby press Hames to open the phonebook menu End call Power on off Press to end a call page 15 In menu mode press to return to standby In standby press and hold to switch the handset off When off press to switch the handset back on page 15 Down Phonebook In standby press to open and scroll through the Names list page 18 In talk mode press to reduce volume In menu mode press to scroll through the options Lock Press and hold to lock the keypad page 17 To unlock select Unlock and follow the on screen instructions Intercom Used for internal calls page 55 Microphone If you experience any pr
40. et the time to either 12 or 24 hour format see page 30 When the alarm is set the display shows the E icon Each handset can have a different alarm setting Once an alarm has been set you can switch the setting on or off If the alarm was set to Ciric e the EJ will disappear from the screen If set to On Daily or Mon Fri the E will remain on the screen If you are using the handset to make a call when the alarm ring is due the I flashes and you hear a beep in the earpiece If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Time format Set the time format to 12 or 24 hour setting 1 Press Meri scroll to Clack amp Alarm and press Select 2 Scroll to Time Format and press Select 3 Press or to select 12 Hour or 4 Hour and press Select 4 Press Fack to return to the previous menu level Switch off alarm ring 1 When the alarm goes off press Star If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 30 Agenda Add a new event 1 2 T Press Meri scroll to Asenda and press Select If no previous event is stored Add Ewert is highlighted press Select Or If events are already stored they are listed Press OF tions Add Ewert is highlighted Press Select Enter the subject and press Sawe Enter the date DD MM Enter the time HH MM a
41. for the base item code 040497 e Telephone line cord pre installed If you have purchased a BT Synergy 6500 multiple pack you will also have the following for each handset e BT Synergy handset amp charger e 2x AAA NIMH 750mAh rechargeable batteries e Mains power adaptor for charger item code 032765 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com In this guide Getting started Save a number from the redial list oon 6 to the phonebook I7 Seeing up 6 Delete a redial number delete all redial 17 Setting up for multiple packs T Tolock Maloec ine keypad 17 Daiedndtime g Paging Find handset 17 250 Name and number phonebook 18 Getting to know your phone Store a name and number in the phonebook 18 Haridset botton 3 Store an entry from the phonebook Standby screen 10 toa speed dial button 18 Display icons 10 View an entry in the phonebook 18 Base 11 Dial an entry in the phonebook 19 Navigating the menus 12 Diala speed dial number 19 Menu map 13 Edita name and number inthe phonebook 19 Character map 14 Edit ringtone 19 Using the phone Delete an entry in the phonebook 20 Switch the handset on off 15 Delete entite phonebogk a Makis tai 15 Copy an entry to another handset 20 Preparatory dialling 15 rir A 20 Een n Copy an entry to a SIM card 21 Receive ael 13 Copy all entries to or from a SIM card 21 Adjust the earpiece receiver volume 16 Ghsngethedia
42. h Italiano and Espanol 23 Screensaver Press Meri scroll to Settings and press Select Set Handset is highlighted Press Select Scroll to Screensaver and press Select I 2 3 4 5 6 Scroll or to set the Screensaver to Clack or Off Press Select to select Clack Press Back to return to the previous menu level Light timeout l Press Herna scroll to Settinas and press Select 2 Set Handset is highlighted Press Select 3 4 Scroll to Light Timeout and press Select Scroll or to set the timeout period you want then press Select Press Back to return to the previous menu level 24 When the screensaver is set to Clock an analogue clock is displayed The screensaver comes on when the screen backlight switches off in standby mode To change the backlight timeout setting see below Set how long the backlight stays on after the last button press If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Auto talk 1 Press Herua scroll to Settinas and press Select Set Handset is highlighted Press Select Scroll to Auta Talk and press Select Scroll or to On or Off then press Select mn A WwW N Press Back to return to the previous menu level Key beep 1 Press Meru scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Kes Beer and press Select 4 Scroll or
43. handset to ring without waiting for the caller information to be displayed set First Ring to On Please note that this will mean the first ring you hear will be the default ringtone This will change to any ringtone you have set once the caller information is displayed The default setting is ON If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 27 System PIN N DO WV A W N FF Press Meri scroll to Settirras and press Select Scroll to Set Base and press Select Scroll to Sus tem PIN and press Select Enter the old PIN original setting 0000 and press OK Enter the new PIN and press OK Re enter the new PIN and press OK Press Back to return to the previous menu level Restore default settings 1 2 3 4 5 Press Meriu scroll to Settiras and press Select Scroll to Set Base and press Select Scroll to Master Reset and press Select Select es to confirm or Ho to cancel The display will show Reset Complete then return to standby Enter the system PIN original setting 0000 then press OK 28 The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferred number up to 8 digits When you enter a PIN the digits are shown as k You can restore your BT Synergy to its default original settings It will not
44. in to switch between both callers 4 Press Bo finish the current call 37 You must subscribe to your network s Caller Display service for Call Waiting to work A quarterly fee may be payable See page 39 for instructions on how to switch your Call Waiting service on or off If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com BT Services By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Up to 22 entries are available in the Useful Numbers directory The spare entries can be handy for storing important services such as the number of your Doctor or Dentist Pre stored BT Services numbers e BT Helpline e Divert check e BT 118500 e Cwait on e Divert on e Cwait off e Divert off e Cwait check BT Helpline 1 Press Menu then scroll to BT Services and press Select 2 ET Hele line is highlighted Press BG io dial or press Qetions Show Details is highlighted press Select to view BT 118500 Directory Enquries I Press Herua then scroll to BT Services and press Select Scroll to BT 118500 Press to dial or press Ortions Show Details is highlighted press Select to view 38 IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable Please
45. ithhold your number the 1470 prefix presents your number for you Symbols oo Plpa i _ amp lt PEES H A PTAQnVIG e Emoticons DRI RES o e 6 8 9 e 0 Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally only one SMS enabled base unit DECT or cordless can be plugged into any line If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Synergy see page 52 This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number If you want to keep more than one text enabled phone connected see the alternative method on page 60 for instructions Total number of messages Your BT Synergy can store up toa total of 50 short messages across all handset Outboxes Drafts boxes and Inboxes If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 48 Read forward delete view and save numbers of texts in the Inbox When you see the new message alert if you press Back the message is stored in your Inbox so you can read it later 1 Press Herua Text Messasaina is displayed If you have new
46. l hang up If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Text messaging Welcome to the BT text messaging service on your BT Synergy Your BT Synergy can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Synergy you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package Send a text message 1 Press Heri Text Messasina is displayed press Select 2 Write Messaae is highlighted Press Select 3 Use the keypad to enter your message 4 Press OF tir Send is highlighted Press Select to send the message Enter the phone number or press Search to open the phonebook then scroll to the n
47. lace the pre recorded message Answer Only The pre set Answer Only outgoing message where callers hear an announcement but cannot leave a message is Hello your call cannot be taken at the moment and you cannot leave a message so please call later When recording your Answer Only message remember to advise your caller that they will not be able to leave a message Your Answer Only message can be up to 3 minutes long maximum recording length and will replace the pre recorded message However you should try to keep your message short to allow time for recording memos or incoming messages when using Answer and Record mode Deleting a personal outgoing message automatically reinstates the pre recorded outgoing message You cannot delete a pre recorded message If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 5 Press to Personal OGM and press Select 6 The message is played Press OK to stop playback or press Delete to delete a personal outgoing message 7 Press Back to return to the previous menu level Select outgoing message mode via the handset 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Answer Settinas and press Select 3 Answer Mode is highlighted press Select 4 Scroll or to AnaHwer amp Record or Answer Onla and press Select 5 If there is a personal outgoing message saved press em o
48. lingcod 1 Secrecy 16 Make a handsfree call 16 Handset settings Answer a call handsfree 16 Flalideet tingiang m Switch to handsfree during a call 16 Hapa eo rnoa valning 22 Redial the last number called 16 Haneset nein 42 Redial a number from the redial list 16 Display enouage If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Display contrast Display wallpaper Menu colour Screensaver Light timeout Auto talk Key beep PABX access code Base settings Base ringtone Base ringer volume Dialling mode Ring priority Recall mode First ring System PIN Restore default settings Clock amp alarm Date amp time Set alarm Alarm on off Time format Switch off alarm ring Agenda Add a new event Switch off agenda ring Show agenda details 23 23 23 24 24 25 25 25 26 26 26 27 27 27 28 28 29 29 29 30 30 31 31 32 Edit agenda Send agenda as a text message Delete agenda Delete all agendas Calls lists Caller Display Calls lists View new missed calls View and dial from a calls list Copy a Calls list number to the phonebook Send a text message to a Calls list number Delete an entry in the Calls list Delete all entries in the Calls list Call Waiting BT Services Pre stored BT Services numbers BT Helpline BT 118500 Directory Enquiries Call Divert on off check Call Waiting on off check Add or edit an ent
49. mail bt helpdesk sgweurope com Adjust the earpiece receiver volume 1 During a call press or to increase the volume The display shows the level Secrecy 1 During a call press Secrecy The display shows Secrecy On and your caller cannot hear you 2 Press Off to return to your caller Make a handsfree call 1 Dial the number then press U 2 Press SE again The icon is displayed and you hear your call over the handset loudspeaker Press Se switch the call between the earpiece and the loudspeaker 3 Press ij to end the call Answer a call handsfree When the phone rings 1 Press EL wice to answer the call Switch to handsfree during a call 1 During a call press a i put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press SE again Redial the last number called 1 Press the last number you called is highlighted 2 Press a dial Redial a number from the redial list 1 Press the last number you called is displayed 2 Press or to scroll to the number you want 3 Press Se dial 16 There are 8 volume settings the default setting is level 4 Any change you make to the volume setting remains in place until adjusted again Secrecy During a call you can use the secrecy function to talk to someone nearby without your caller hearing Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people i
50. messages you will go straight to the Inbox if not scroll to Inbox and press Select 2 Scroll or to the message you want and press Read Scroll or through the message 3 Press OF tiors and scroll or to Ree Forward Message Detoils Use Humber Delete Press Select Write your reply then press Oetions and select Send Press Select The message is displayed Press OF tions Display highlights Serd Press Select and enter a number or search for the number then press Serd You can see who sent the message and then call them Press Select the sender s number is displayed Press Dial if you want to call the number To call the sender press Select The display shows Call Press Select to call the sender OR to save the number scroll to Sawe and press Select Enter a name and press OK edit the number if required then press Sawe Scroll or to the ringtone and press Select The number is saved in the phonebook Press Select Press Yes to confirm or tc to cancel 49 Memory full alert If the text mailboxes are full when you attempt to write a new message the display shows Memors Full Delete Messages for 2 seconds You must delete messages before you can write and send a new one Templates There are three pre set templates Please call I ll be there at What time will you be home You can edit the templates up to a maximum of 32 characters Receiving a call while writing a text If you are wri
51. n the room to listen to your conversation over the loudspeaker During a handsfree call press or to change the volume Redial The last 20 telephone numbers called are saved to a redial list You can then select any of the numbers to redial delete or copy to the phonebook Redial numbers can be up to 32 digits long If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Save a number from the redial list to the phonebook Please see page 35 for instructions Copy a Calls list number to the phonebook and select the Dialled calls option Delete a redial number delete all redial Please see page 36 for instructions and select the Dialled Calls option To lock the keypad 1 Press and hold Gi The icon is displayed To unlock the keypad 1 Press Unlock Display shows Fress to Unlock Kess 2 Press briefly while the display above is shown Paging Find handset 1 Press on the base All handsets registered to the base will ring and display Fasins Call 2 Press on the base again to stop the ringing or on any handset press Stor or any button on the handset to stop all handsets ringing 17 Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around You will be able to dial the emergency numbers 999 and 112 Important When the keypad is locked you can still answer incoming calls an
52. nd press Sawe If the current time format setting is 12 hour select am or pm by pressing AB Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select ngce or rmuall s and press Select Scroll or to select when you want to receive the reminder At event time or S84 min before press Select Display shows Samed Press Back to return to the previous menu level Switch off agenda ring ik The event is displayed Press ier to stop the alarm and see the details of the event Or press Back to stop the alarm and return to the standby screen If no button is pressed the alarm stops after one minute 31 Use your BT Synergy to remind you of details of up to five events such as birthdays anniversaries or appointments The entry can be up to 24 characters long Up to 24 characters can be entered as the subject If you select a silent reminder the event subject is displayed on screen but no alarm will sound When the event memory is full the display shows Mewar Full You must delete an event before you can add a new one If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Show agenda details l 2 4 Press Herna scroll to Aseria and press Select Stored events are displayed If required scroll to the event you want and press OF tions Scroll to Show Details and press Select The descri
53. not place your BT Synergy in the bathroom or other humid areas Handset range The BT Synergy has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength The fu icon on your handset indicates when you are in range When out of range of the base the i icon will flash and the out of range tone will sound every minute This tone is repeated until you move back into range IMPORTANT The base station must be plugged into the mains power at all times Do not connect the telephone line cord into the wall socket until the handset is fully charged Only use the power and telephone cables supplied with the product If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Install and charge the batteries 1 Make sure the battery ribbon is laying flat inside the compartment and insert the two batteries supplied observing the polarity markings and 2 Attach the battery compartment cover by sliding the ends into the holes inside the compartment pressing down and pushing the other end along until it clicks into place
54. o Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 62 All incoming text is delivered as voice text Turns off permanent voice text message delivery 4 Press OF tions Display highlights Send 5 Enter the number 00000 then press Send If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep e You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 63 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Safety information e Only use the
55. o see the details 3 Press Back to return to the previous menu level 34 IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the phonebook If the caller s number is stored in the phonebook the name assigned to it is displayed If the number is unavailable Unavailable will be displayed If the call is from an international number International will be displayed If the call is from the operator rerator will be displayed If the call is from a payphone Foaurhome will be displayed If the call is from a ringback request Firgkeack will be displayed Use the and buttons to toggle between showing the number or the number plus the time and date New calls in the calls list have a large dot next to them to indicate that they haven t been viewed yet If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com View and dial from a Calls list i nu BW N Press Meri scroll to Calls Lists and press Select Missed Calls is highlighted Scroll or MJ to choose Missed Calls Received Calls or Dinlled Calls Press Select You can now scroll or through the list
56. oblems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 10 Standby screen Charger Range indicator Flashes when out of range or not registered ae aq FI ey cy gg Battery status Scrolls when cha rging BT Synergy I Handset name number Display icons Displayed in standby mode to indicate handset is in range of the base Flashes if you move out of range Displayed in handsfree talk mode Answering machine is On Battery is fully charged Anaien in Battery is partially charged The keypad is locked Battery is running low t You have answering machine messages Battery is almost discharged Yo have SMS text messages BEEKE E Handset ringer volume is Off g You have missed calls t For this feature to work you must subscribe to your network provider s Caller Display service A fee may be payable T The number underneath the icon indicates the number of messages or the number of missed calls received If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 11 Base Message counter LED Indicates number of messages and shows status of answer machine Answer Off A Answering Machine being accessed Date is not set F Answering machine full 5 Power 9 flashing More than 9 messages In use light green _ _ SIM Card slot On power on See page
57. onic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 65 Guarantee Your BT Synergy 6500 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Synergy 6500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of
58. ou howe anek message press Plas to play new messages Press Back to return to the previous menu level Message playback via the base il Press New messages are played first During playback to delete the current message once to repeat the message twice to play the previous message to play the next message Play to pause and resume playback to stop playback dj u PPR adjust the speaker volume during playback At the end of playback press and hold F delete all old messages Message playback via the handset I Press Hera and scroll to Answer Machine Press Select Flas is highlighted Press Select to choose which messages you want to play or scroll to Fla All and press Select to play all messages Press Talk to switch between the earpiece and handset loudspeaker 44 When the answering machine is on and takes a call you can use the loudspeaker to listen to the caller leaving a message You can then identify the caller and decide whether to take the call in person While screening you can adjust the volume by pressing KA or Each message is played back with the day and time of the call announced as well as the caller s number if available and name if stored in the phonebook When a memo is played back the caller s name and number is displayed if available Handset button shortcuts During playback EB To pause To resume To repeat message To play previo
59. press select Press Back to return to the previous menu level 53 When you receive a text message the message alert tone will sound These beeps can be switched on or off A standard text message is 160 characters long You can set a message to be up to 612 characters and the message will be sent as up to 4 linked messages each up to 160 characters long If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Using additional handsets You can use up to five BT Synergy additional handsets with your BT Synergy 6500 base to extend your phone system without needing to install extension sockets for each new phone Your BT Synergy 6500 handset can also be registered to up to 3 other bases You can then select the base you would prefer to use If you have purchased a BT Synergy 6500 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Synergy 6500 base before it can be used Registering an additional handset At the base 1 Press and hold Bor 3 seconds until the base Power In use light starts flashing You have up to 60 seconds to register the handset At the handset 1 Ifthe handset is new and the display shows Please Resister Press Herua The display shows Resistration Press Select Or If the handset has already been registered to another bas
60. ption date and time of the reminder are displayed Press Back to return to the previous menu level Edit agenda I nou A W Ta Press Herna scroll to Agenda and press Select Stored events are displayed If required scroll to the event you want and press OF tions Scroll to Edit Event and press Select Edit the subject and press Saute Edit the date and time then press Sawe Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select Orice or Annuali and press Select Scroll or to select when you want to receive the reminder At event time or 35 min before press Select Display shows Samed Press Back to return to the previous menu level Send agenda as a text message 1 2 Press Herna scroll to aernda and press Select Stored events are displayed Scroll to the event you want and press Qrtions Scroll to Send as a Text and press Select The event is displayed Press Ftions to select Send option and enter a destination number If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 32 Delete agenda 1 Press Meru scroll to Agenda and press Select 2 Stored events are displayed Scroll to the event you want and press Or tions 3 Scroll to Delete Event and press Select 4 Press es to confirm or Ha to cancel 5 Press Back to return to the previous menu level Delet
61. r to Default OGM or Fersoral OGM and press Select Your selection is confirmed If there is no personal outgoing message saved the default outgoing message will be selected 6 Press Enck to return to the previous menu level Select outgoing message mode via the base Ans 1 Press and hold esh You hear Please select outgoing message 2 Press Bi hear Answer and Record r Bio hear Answer Only Record a memo 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Record Meme and press Select 3 The display shows Flease sreak after the tone 4 After you hear the tone speak your memo then press Sawe to end recording 5 Your memo is played back If you want to delete it press Delete during playback If you press Sa or wait for the message to play back it will be saved 6 Press Back to return to the previous menu level Choose which outgoing message you want played to callers Memos can only be recorded via the handset If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 43 Call screening l 3 When your BT Synergy rings wait for the answering machine to take the call When the caller begins leaving a message the display shows Fegcaordira Press Screen to hear the caller To interrupt and speak to the caller directly press Talk Or after the caller has hung up and the display shows f
62. r BT Synergy 6500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Possible problems with text messaging You must subscribe to your network provider s Caller Display service for text messaging to work and you must not withhold your number Your network provider may charge you for these services Please note some other network provider lines may not be compatible with this text messaging service Text messages cannot be sent and screen displays Hes sase Sendina Foiled e The base station power supply or telephone line cord might not be properly connected Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket e There might be a fault on the line Check your telephone line is working properly e You might have deleted the server number in error See page 52 for instructions on how to enter the number If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 60 Cannot send text e Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive
63. ries according to the instructions Cleaning e Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 64 Environmental e Do not expose to direct sunlight e The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces e Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions ef The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electr
64. rn to the caller When the other handset answers you can announce the caller Press B to complete the transfer or to switch back and forth between both callers 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller During a call to an external caller J Press then the handset number 1 5 you want 2 Press CE to dial 3 4 When the other handset answers you can announce the caller Press Join to begin the conference call Display shows Conference Call Press po hang up If the other handset does not answer press Erig to return to your original caller If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 56 57 Help Phone does not work e Have you installed the batteries correctly e Check that the mains power is correctly connected No dial tone e Isthe telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected to the base and to the handset charger s e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes
65. ry Delete an entry Delete all entries Answering machine Switch the answering machine on off via handset and base Answer delay Switch message alert beep on off 32 32 33 33 34 34 35 35 35 36 36 37 38 38 38 39 39 39 40 40 41 41 41 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com On screen alert Record your own outgoing message via the handset Check or delete your outgoing message Select outgoing message mode Record a memo Call screening Message playback via the base Message playback via the handset Delete all old messages Remote access Switch remote access PIN On or Off Change the remote access security PIN Switch your answering machine on remotely Play messages Text messaging Subscribe to the text messaging service Cost of the fixed line service Send a text message Receiving and reading text messages Read a new message Read forward delete view and save numbers of texts in the Inbox Edit or send texts in the Drafts box Forward or delete texts in the Outbox Edit templates Deleting texts Service Centre numbers 42 42 42 43 43 44 44 44 45 45 45 45 46 46 47 47 47 48 48 49 50 51 51 52 52 Add or change Service Centre numbers Set send centre Message alert tone Set message size Using additional handsets Registering an additional handset Select a base De r
66. sistration and press Select 2 Scroll to Te resister and press Select 3 Enter the system PIN and press OK 4 Scroll or to the handset you want to de register and press Select 5 Press es to confirm or Ho to cancel The display confirms de registration 6 Press Back to return to the previous menu level Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets 1 Press QD then the number 1 5 of the handset you want to call 2 Press k to dial Use one handset to de register another You cannot de register the handset you are using Default PIN code 0000 Handset external display When an internal call is received the display shows Internal Call Handset where is the calling handset and the handset number If all handsets are on an internal call then any incoming external call will be indicated by a tone in the earpiece and the caller s details will be shown on the display if you have subscribed to a Caller Display Service see page 34 If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 55 Transfer a call You can transfer an external call to another handset registered to the base During your call 1 Zz Press Gg then the handset number 1 5 you want Press OK to dial or press Erig to cancel the calls request and retu
67. ssage press 9 Enter your 4 digit PIN Use the keypad to operate your answering machine 1 To hear main menu To play messages To play new messages To delete during messages 2 3 4 Toskip back during messages 5 6 To skip forward during messages 7 To set to answer only or answer and record depending upon the Answer Mode status of the product at that time 8 To record a new outgoing message 9 To setanswer off 0 Tosetanswer on 46 Time saver When you ring in to access your messages remotely if your answering machine is set to time saver and you have new messages it will answer after 2 rings if you do not have any new messages it will answer after 6 rings This means you can hang up after 3 rings knowing you have no new messages saving you time and the cost of the call You cannot use this feature if you have BT Answer 1571 or Call Minder active as the call will be intercepted before the 20 rings Your handset will automatically return to standby if no button is pressed for 8 seconds or more If you have any new messages they will be played after you have entered your security PIN code If you enter an incorrect PIN code you will hear Incorrect security code Please enter your security code You can try entering the code again If it is still incorrect you will hear the voice prompt and your BT Synergy will hang up If no button is pressed for 8 seconds or more your BT Synergy wil
68. t access your messages from another phone e Have you changed the remote access security PIN code See page 45 Always keep a note of the new PIN code in a safe place No Caller Display number name displayed e Have you subscribed to a Caller Display service from your network provider see page 34 e The caller may have withheld their number e An exact name number match was not found in your directory Check that you have stored the full STD dialling code If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 59 Cannot register a handset to a base e You can register a total of 5 handsets to your BT Synergy 6500 base and you can register your BT Synergy 6500 handset to up to 4 bases Check that you have not exceeded the limits e Check that you have entered the correct PIN number default PIN 0000 e Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on e Have you connected the telephone line correctly e ls the base ringer set to off e You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Buzzing noise on my phone or on other electrical equipment nearby e Sometimes your BT Synergy 6500 can interfere with other electrical equipment if it is placed too close It is recommended that you place you
69. that this BT Synergy 6500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the BT Synergy 6500 is published on the website http www bt com producthelp Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 67 Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold Ao insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature User Guide formats This document is also available in other formats such as Large print Braille and Audio CD If you would like a copy please call 0800 145 6789 If you experience
70. then reconnect and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse see page 26 e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 22 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 54 No display e The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com 58 icon flashes e ls the handset registered correctly to the base see page 54 e Check that the mains power is correctly connected e Check that the handset is within range of the base e The batteries are low place the handset on the base charger to recharge lm icon not scrolling e Try cleaning the charging contacts e Check that the mains power is correctly connected You hear the busy tone when you press G e Make sure the handset is in range of the base e Another handset registered to your BT Synergy 6500 base may be on the line Answering machine does not record any messages e The memory may be full Play and delete old messages see page 44 Answering machine messages have the wrong date and time e Have you set the date and time See page 29 Canno
71. this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is provided e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 57 or contact the BT Helpdesk for assistance on 0800 145 6789 or email bt helpdesk sgweurope com Additional answers to Frequently Asked Questions are available from www bt com producthelp In the unlikely event of a defect occurring the helpdesk will issue a Fault Reference Authorisation FRA number and instructions for replacement or repair Please note you will need the FRA number before returning the product This does not affect your statutory rights Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network If you require technical assistance outside of the 12 month guarantee period please call BT s approval technical support agent Helpdesk Solutions on
72. ting a text and you receive a call the text will be lost Sent texts are stored in the Outbox Your BT Synergy s outbox is like a redial list It holds a copies of up to 5 sent messages When the Outbox is full a new message replace the oldest Saved messages are stored in the Drafts box If you save a message to complete or send later it will be stored in the Drafts box Only one message can be saved in each user s Drafts box Received messages are stored in the Inbox If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Edit or send texts in the Drafts box 1 To open the Drafts box press Meru Text Messasina is displayed Press Select 2 Scroll to Irafts and press Select 3 Press Eclit to edit your message content 4 Press Ortions and scroll or to Send Press Select to send the message Enter the phone number or press Search to open the phonebook then scroll to the number you want and press Select Press Seri Save Press Select to save the message in the Drafts folder Insert Sambal Press Select The symbol table is displayed Press or to highlight the symbol you want then press Insert Insert Emoticon Press Select The Emoticon table is displayed Press or SM to highlight the Emoticon you want then press Insert Insert Template Press Select The templates list is displayed Press or to highlight the Template you want then press
73. to OFF or Ori then press Select 5 Press Back to return to the previous menu level PABX access code 1 Press Meri scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to FABH Access Code and press Select 4 Scroll or to On OFF or Set Code then press Select If you select Set Code enter the switchboard access code e g 9 then press Sawe 5 Press Back to return to the previous menu level 25 With Auto talk ON when the phone rings you can answer it by simply lifting the handset from the base station Similarly a dialled call can be ended by placing the handset back on to the base station With Auto talk Off you need to press the button to answer incoming calls even after lifting the handset from the base station To end a call the B button must be used Keybeeps are turned off by default Where your BT Synergy 6500 is installed as an extension to a PBX or switchboard you can enable the PABX access code feature with the code normally used to obtain an outside line on the PABX typically 9 Your BT Synergy will then automatically prefix any entry dialled from the phonebook redial or calls list with the PABX access code If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Base settings Base ringtone 1 Press Herua scroll to Settinas and press Select 2 Scroll to Set Base and press Sel
74. try in the phonebook 1 2 Press g The first entry is displayed Scroll or to the entry you want or search alphabetically Press OF tions The display highlights Shon Details Press Select to display the name number and ringtone Press Dial to call the number or Eack to return to the previous level 18 You can store up to 250 names and numbers in the phonebook Names can be up to 12 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries When storing a name the first character is upper case and the rest lower case To w the case manually press kik To store Pause press and hold A To store a Recall press QED this can only be done for Timed Break Store a name and number If you subscribe to a Caller Display Service and want the name of your caller displayed instead of the number enter the full telephone number including the dialling code You can store multiple entries with the same name but you cannot store the same number more than once Entering names Use the keypad letters to enter names e g to store TOM Press once to enter T Press three times to enter O Press J once to enter M Writing tips Press lear to delete the last character or digit Press or to move backwards or forwards through character digits Press Eio switch between upper and lower case Press QUg to insert a space Use W or Bior other punctu
75. umber you want and press Select Now press Ser 47 IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details Some other network provider lines may not be compatible with this text messaging service You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Writing tips Press ler to delete incorrect characters Use or to move the cursor through the text if you want to insert delete text Upper amp lower case Press ag to switch between upper case ABC lower case abc letters and numbers Maximum number of characters in a text message is 160 The display shows a character countdown from 160 down to O Unless message size is set to 612 characters If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com Or scroll or g io Press Select to save the message in the Drafts folder Oe Press Select The symbol table is displayed
76. us message To delete current message To play next message Answering Machine messages that are not deleted are automatically saved New unplayed messages cannot be deleted If you experience any problems please call the Helpline on Freephone 0800 145 6789 or email bt helpdesk sgweurope com During playback press OF tiars then scroll or to Pause Reredt Message Skir Forward Skir Bockword Delete 4 Press Select to choose the highlighted option At the end of playback press Back to return to the previous menu level Delete all old messages 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Delete Messages and press Select 3 Display shows Delete all old messages 7 Press Yes to confirm or Me to cancel 4 Press Back to return to the previous menu level Remote access You can operate your answering machine from any Touchtone phone by calling your BT Synergy 6500 and entering a 4 digit security code Switch remote access PIN On or Off 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Answer Settings and press Select 3 Scroll or to Remote Access and press Select 4 Scroll or to highlight Om or OFF and press Select 5 Press Back to return to standby Change the remote access PIN 1 Press Meri scroll to Answer Machine and press Select 2 Scroll to Answer Settings and press Select 3 Scroll or to Renate Access and press Select 4 Scroll or to highlight
77. y and press Select Handset then press Select If you choose Select Handset all available handsets are displayed Scroll or to highlight the handset you want then press Select Scroll or to the number of rings you want to set 2 4 or 6 and press Select Press Back to return to the previous menu level Recall mode Lis Press Meri scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 4 Press or to highlight Timed Break or Earth then Scroll to Recall Mode and press Select press Select to confirm Press Back to return to the previous menu level First ring I Press Herna scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to First Rins and press Select 4 Press or to Or or Off then press Select to confirm 5 Press Back to return to the previous menu level When you have more than one handset registered to your base you can set one handset to ring before the other handsets This allows one handset user to answer all incoming calls first like a receptionist Choose fill Handsets if you want all handsets to ring at the same time or Select Handset to nominate a handset to ring two times before the others The default setting is All Handsets If you have subscribed to your network s Caller Display service your BT Synergy does not ring until the caller information has been received and displayed However if you want your

British Telecom Synergy 6500 Twin

Contents

Download Pdf Manuals

Related Search

Related Contents