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1. e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 To release the left speaker 2 out from under the system board rotate the left speaker 3 toward the system board Component replacement procedures 71 3 Remove the speakers 4 Reverse this procedure to install the speakers 72 Chapter4 Removal and replacement procedures USB board Description Spare part number USB board includes cable 685097 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the USB board 1 Release the ZIF connector 1 that secures the USB board cable to the system board and then disconnect the USB board cable 2 Remove
2. e Models with Windows 8 Standard 688853 501 Computer major components 19 Item Component Spare part number e Models with Windows 8 Professional 688853 601 For use only with computer models equipped with an AMD E1 1200 processor e Models without Windows 8 688852 001 e Models with Windows 8 Standard 688852 501 e Models with Windows 8 Professional 688852 601 For use only with computer models equipped with an AMD E300 processor e Models without Windows 8 688851 001 e Models with Windows 8 Standard 688851 501 e Models with Windows 8 Professional 688851 601 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory e Models without Windows 8 694693 001 e Models with Windows 8 Standard 694693 501 e Models with Windows 8 Professional 694693 601 For use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory e Models without Windows 8 694694 001 e Models with Windows 8 Standard 694694 501 e Models with Windows 8 Professional 694694 601 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory e Models without Windows 8 685761 001 e Models with Windows 8 Standard 685761 501 e Models with Windows 8 Professional 685761 601 For use only with computer models equipped with an
3. NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay 4 i tp Wireless and memory module compartment Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support To access Help and Support in Windows 8 from the Start screen type help and then select Help and Support from the list of apps 5 Hard drive bay Contains the hard drive Bottom 17 3 Illustrated parts catalog Computer major components 18 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly not spared NOTE For more display assembly spare part information see Display assembly subcomponents on page 23 2 Keyboard includes keyboard cable For use in Brazil 698694 201 For use in India 698694 D61 For use in Latin America 698694 161 For use in South Korea 698694 AD1
4. 1 HP 240 Notebook PC and HP 245 Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 681022 002 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothi
5. A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 116 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You c
6. Reverse this procedure to install the power connector cable 76 Chapter 4 Removal and replacement procedures Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 42 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 35 6 cm 14 0 in HD LED Anti glare display panel 694746 001 Antennas includes wireless antenna cables and transceivers also includes Mylar screw covers 685076 001 NOTE Models may have either one or two antennas installed Display bezel includes Mylar screw covers 685081 001 Display cable includes display panel cable and webcam microphone cable also includes Mylar 685083 001 screw covers Display enclosure for use in charcoal includes Mylar screw covers 685756 001 Display enclosure for use in black models includes Mylar screw covers 713529 001 Hinge covers includes Mylar screw covers 685088 001 Hinges includes Mylar screw covers 685090 001 HP TrueVision HD webcam microphone module 694747 001 HP VGA
7. 101 Navigating and selecting in Computer Setup essssssseeeerssssseeeerrrrssersrrreeerens 101 Restoring factory settings in Computer Setup sssssseeeeersssseeerrrrssreerrrrsssreenens 102 Updating the BIOS percen a ted ea tied dee 103 Determining the BIOS Version cesecceeeeeeeeee eee eeettneeeeeeeeeeeetnaee 103 Downloading a BIOS update cc eecceeeeeeeeeeeetteeeeeeeeeenaaeees 103 Using Advanced System Diagnostics 0 0 0 0 cceeceeee eee eeecteeeeeeeeeeeaeeeeeeeeeeiteeeeeeeeeeenaaees 104 Windows 8 Computer Setup BIOS and Advanced System Diagnostics 00 0 0 eeeeeeeeeeeeeeeeeeeees 105 Using Computer Setup ccc ccc cee cece eect eect cece cece eae eaaaeaaecaaeeeeeaeeeeeeeeeeeeeeeeeeeeeeeeeeeteeneees 105 Starting Computer Setup sssrini eia aa Taaa 105 Navigating and selecting in Computer Setup ssssseseeeeesesseeererrrrerererrrrrenns 105 Restoring factory settings in Computer Setup ssssseeeeeesssseeerrrresrerrrrrssseeeens 106 Updating the BIOS iamini a A aaa a aa EN 107 Determining the BIOS version ssseeeesssrssessrrressesernnanrsnanaaatennnaaannan 107 Downloading a BIOS update 0 22 eeeceeeeeeeeeeenteeeeeeeetteeeeeeeeaaes 107 Using Advanced System Diagnostics 0 0 00 cece eeeeeeeeeeeeeneeeeeeeaaeeeeeeeeaeeeeeeeeiaeeeeeneaes 108 6 SPC MiGAv Ons sc isissvessesssavisaaccniasiaasacanecisdcressntaaaseadasanacass sacend ceenbssonassahaed snaceadcandasinntenassaatend sama deandansneatch
8. 4 removing 47 83 spare partnumber 29 32 display specifications 111 E electrostatic discharge 34 equipment guidelines 37 esc key identifying 16 Ethernet product description 5 external media cards 6 external monitor port identifying 10 F f11 recovery 116 119 fan heat sink assembly illustrated 19 removing 92 spare part number feet locating 40 spare partnumber 29 fn key identifying 16 function keys identifying 16 29 30 Index 131 G graphics product description 3 grounding guidelines 34 guidelines equipment 37 grounding 34 packaging 36 transporting 36 workstation 36 H hard drive illustrated 22 25 precautions 34 product description 4 removing 54 spare partnumber 28 specifications 112 hard drive bay identifying 17 hard drive bracket illustrated 25 removing 55 spare partnumber 29 hard drive cable illustrated 25 removing 55 spare partnumber 29 hard drive compartment cover illustrated 26 removing 55 spare partnumber 29 Hard Drive Hardware Kit illustrated 19 25 spare partnumber 29 hard drive light identifying 11 hard drive recovery 116 119 HDMI port identifying 10 hinge covers illustrated 24 removing 82 spare partnumber 29 hinges illustrated 24 removing 83 spare partnumber 29 l internal display switch identifying 12 132 Index J jacks audio in microphone 10 audio out headphone 10 network 10 RJ 45 network 10 K keyboard illustrated 19
9. 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0x3 0 screws 1 that secure the power button board to the top cover 3 Remove the Mylar sheet covering the power button board 2 Component replacement procedures 67 4 Remove the power button board and cable 3 Reverse this procedure to install the power button board and cable 68 Chapter4 Removal and replacement procedures TouchPad button board Description Spare part number TouchPad button board includes bracket and cables 685099 001 Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the Touc
10. DVD RW and CD RW Super Multi Double Layer Combo Drive a E a a D n a a Audio video Single digital microphone HD audio Altec Lansing speakers Supports Microsoft Premium requirements HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second 22 eo ee ee af ay a ay a HP VGA webcam fixed no tilt with activity LED 640x480 by 24 frames per second Ethernet Integrated 10 100 1000 network interface card NIC Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly Support for the following WLAN formats e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC e Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter e Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 6 Category Description External media HP Multi Format Digital Media Reader supports the following card Ports digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity S
11. For use in Taiwan 698694 AB1 For use in Thailand 698694 281 For use in the United States 698694 001 3 Power button board includes cable 685098 001 4 Top cover includes TouchPad For use in charcoal models 685762 001 For use in black models 713530 001 5 Speakers includes left and right speakers and cable 685106 001 6 TouchPad button board includes bracket and cables 685099 001 7 Fan heat sink assembly includes replacement thermal materials For use only with computer models equipped with an AMD processor 688281 001 For use only with computer models equipped with an Intel processor and a graphics 685087 001 subsystem with discrete video memory For use only with computer models equipped with an Intel processor and a graphics 685086 001 subsystem with UMA video memory Hard Drive Hardware Kit includes 685089 001 8a Hard drive cable 8b Hard drive bracket Plastics Kit includes 685100 001 9a Hard drive compartment cover includes one captive screw secured by a C clip 9b Memory module wireless module compartment cover includes one captive screw secured by a C clip NOTE See Plastics Kit on page 26 for more Plastics Kit spare part information 10 Optical drive cable includes cable bracket 685084 001 11 USB board includes cable 685097 001 12 System board includes replacement thermal materials For use only with computer models equipped with an AMD E2 1800 processor e Models without Windows 8 688853 001
12. Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup select Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Windows 8 Backup and recovery 117 To create a backup using Backup and Restore Ey NOTE Be sure that the computer is conn
13. Remove the five Phillips PM2 5x6 0 screws 1 that secure the display assembly to the computer 78 Chapter 4 Removal and replacement procedures 4 Remove the display assembly 2 Ey NOTE Models may have either one or two antennas installed If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two Mylar screw covers 1 and the two Phillips PM2 5x4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit b Flex the inside edges of the top edge 3 the left and right edges 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 79 c Remove the display bezel 6 2 Toremove the webcam microphone module a Position the display assembly with the top edge toward you b Remove the two broadhead Phillips PM2 5x2 5 screws 1 that secure the display panel to the enclosure c Tilt the display panel 2 up 80 Chapter 4 Removal and replacement procedures d Disconnect the module cable 3 from the module ee ef Component replacement procedures 81 e Remove the webcam microphone module The module is attached to the display enclosure with double sided tape 3 To remove the hinge covers a Position the display assembly with the bottom edge toward you b Remove the tw
14. SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and regions 123 Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag
15. a dtete diadeeeeet dogs eee 38 PCID Tabelina a aiaa a E ae 39 Computer feet anassen a a E as eld le EE E ends 40 Batta sonsos NA A A E A A einptatedeetie 41 Display subcomponents bezel webcam panel ssssssseirsssssssssrrrrssssseirrnsssstttrrnrnsssreeennn 42 WLAN module occccccncarirnriniiiii diets A NRE 49 Memor modula sorssingriinn ee a E AEE ANA 52 Had AEren a a N 54 RUC Date ry srnicnnirricinne inne ETOO 57 Optical drive snciansen aitain a aa Aaaa aaa A ETAG 58 Koy DOI aor a E A O 60 TOP COVER gecin naian a a E E a EE a Ei 63 Power button Dord oiporisrdranire annaa EAA AEE AARAA 67 TouchPad button board ssssceeniairar ea Na E R 69 SpeakelSnoni aaa deaa a adh aac a R A a a EAA E E 71 USB poard cossas Montin aA A NAARAAT A AA 73 Power Connector cable socera ere aa AE A ER 75 Display assembly sccdccrerniiiint arinn a A ATR 77 SYVSLSM DOAN aurana aa A E a ARAA 86 Optical drive cable siisii coisinn aa ii aa aana a aa ia a aa Ea 90 Fan heat sink assembly ccccncreninceniiii annA E REA EEEE 92 PROGGSSOM onni A a EO T A 98 5 Computer Setup BIOS and Advanced System Diagnostics sssssssssssseusneunrenunsnnunnnnunnnnnnnnunnnnnnnnnnnn na 101 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 00 0 0 eeeeeeeeeetereeeeees 101 Using Computer Setup 0 0 0 0 ccccccccecccecceeceeeeeeeeeeeeeeeeeeeeece secs eceaasaaeasaaaaecaeeaeeceeeeeeeeeeeeeeess 101 Starting Computer Setup reisini aridan a EAE aAa aaia
16. and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 694694 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials Sequential part number listing 31 Spare part CSR Description number flag 694694 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials 694694 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials 694746 001 N 35 6 cm 14 0 in HD LED Anti glare display panel 694747 001 N HP TrueVision HD webcam microphone module 698694 001 N Keyboard for use in the United States includes keyboard cable 698694 161 N Keyboard for use in Latin America includes keyboard cable 698694 201 N Keyboard for use in Brazil includes keyboard cable 698694 281 N Keyboard for use in Thailand includes keyboard cable 698694 AB1 N Keyboard for use in Taiwan includes keyboard cable 698694 AD1 N Keyb
17. fan heat sink assembly removal process on a computer model equipped with an AMD processor YNOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Component replacement procedures 93 Ey NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 94 Chapter 4 Removal and replacement procedures The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits YNOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor Component replacement procedures 95 e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Gy NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink sec
18. n 2 This is an alphanumeric identifier that is unique to each product e Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer 38 Chapter4 Removal and replacement procedures PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models PCID XXXXXXXXXXXXXXXXXXXXXXXKXKAXXX FTO OUT ATU MUTLILLL UCL ALAR LILI M Non Windows 8 models PCID XXXXXXXX ERANDI AT OR Component replacement procedures 39 Computer feet Description Spare part number Rubber computer feet 685103 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6
19. screw covers 1 and the two Phillips PM2 5x4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit 3 Flex the inside edges of the top edge the left and right sides and the bottom edge of the display bezel until the bezel disengages from the display enclosure 42 Chapter4 Removal and replacement procedures 4 Remove the display bezel 3 Component replacement procedures 43 5 To remove the webcam microphone module a Remove the two broadhead Phillips PM2 5x2 5 screws 1 that secure the display panel and hinges to the enclosure and then tilt the display panel 2 away from the enclosure as far as possible 44 Chapter 4 Removal and replacement procedures b Disconnect the module cable from the module Component replacement procedures 45 c Remove the webcam microphone module The module is attached to the display enclosure with double sided tape 46 Chapter4 Removal and replacement procedures 6 To remove the display panel a Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel and then tilt the display panel down 2 until it rests on the computer b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel Component replacement procedures 47 c Release the web
20. sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities 34 Chapter 4 Removal and replacement procedures Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styr
21. the Phillips PM2 5x4 0 screw 2 that secures the USB board to the base enclosure Component replacement procedures 73 3 Remove the USB board 3 Reverse this procedure to install the USB board 74 Chapter 4 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 685085 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clips 2 built into the base enclosure 3 Remove the tape 3 that secures the power connector cable to the base enclosure Component replacement procedures 75 4 Remove the power connector cable 4
22. to reassemble and install the hard drive 56 Chapter4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 449137 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive compartment cover see Hard drive on page 54 To remove the RTC battery A Insert a screwdriver or similar small tool between the battery and the clip that secures it 1 pry the battery up to disengage it from the socket and then remove the battery 2 Reverse this procedure to install the RTC battery Component replacement procedures 57 Optical drive Ey NOTE The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket The optical drive cable and cable bracket are included in the optical drive cable kit See Optical drive cable on page 90 for more information about the optical drive cab
23. 001 N USB board includes cable 685098 001 N Power button board includes cable 685099 001 N TouchPad button board includes bracket and cables 685100 001 N Plastics Kit includes hard drive compartment cover memory module wireless module compartment cover and captive screws secured by C clips 685101 001 N 35 6 cm 14 0 in HD LED BrightView display panel 685102 001 N Rubber display bumpers 685103 001 N Rubber computer feet 685105 001 N Screw Kit 685106 001 N Speakers includes left and right speakers and cable Sequential part number listing 29 Spare part CSR Description number flag 685107 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal materials 685107 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal materials 685107 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal
24. 1 18 Hard drive 6 35 cm 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 19 Base enclosure 704201 001 20 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 21 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive 685096 001 includes rear optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 001 22 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers 685081 001 2 Webcam microphone module HP TrueVision HD webcam microphone module 694747 001 HP VGA webcam microphone module 685112 001 3 Display panel 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 Display assembly subcomponents 23 Item Component Spare part number 35 6 cm 14 0 in HD LED Anti glare display panel 694746 001 Hinge covers includes Mylar screw covers 685088 001 4a Top hinge covers 4b Side h
25. 2417 001 e 2370M 2 40 GHz processor 677152 001 e 2350M 2 30 GHz processor 653340 001 e 2348M 2 30 GHz processor 713165 001 e 2328M 2 20 GHz processor 693542 001 Intel Pentium processors 2 0 MB L3 cache dual core 35 W e 2030M 2 50 GHz processor 713164 001 e 2020M 2 40 GHz processor 700628 001 e B980 2 40 GHz processor 692428 001 e B970 2 30 GHz processor 676785 001 e B960 2 20 GHz processor 664662 001 e B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cache dual core 35 W e 1000M 1 8 GHz processor 713162 001 e B830 1 8 GHz processor 699547 001 e B820 1 7 GHz processor 690537 001 e B815 1 6 GHz processor 677153 001 e B730 1 8 GHz processor 690536 001 16 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Computer major components 21 Item Component Spare part number Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 712639 201 17 Memory module PC3 12800 1600 MHz 4 GB 641369 001 2 GB 652972 00
26. 692428 001 B970 2 30 GHz processor 676785 001 B960 2 20 GHz processor 664662 001 B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cache dual core 35 W 1000M 1 8 GHz processor 713162 001 B830 1 8 GHz processor 699547 001 B820 1 7 GHz processor 690537 001 B815 1 6 GHz processor 677153 001 B730 1 8 GHz processor 690536 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 98 Chapter4 Removal and replacement procedures 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 49 Hard drive see Hard drive on page 54 Keyboard see Keyboard on page 60 Top cover see Top cover on page 63 Speakers see Speakers on page 71 USB board see USB board on page 73 Power connector cable see Power connector cable on page 75 Display assembly see Display assembly on page 77 System board see System board on page 86 Fan heat sink assembly see Fan heat sink assembly on page 92 To remove the processor 1 Use a flat b
27. DHC Memory Card e Ultra High Speed MultiMediaCard UHS MMC 3 pin AC power Audio in microphone Computer models equipped with an AMD processor Ni Computer models equipped with an Intel processor Ni Audio out headphone HDMI version 1 4 supporting 1920 x1200 60Hz RJ 45 Ethernet includes link and activity lights USB 2 0 3 ports S oes I I eel ee I ee VGA Dsub 15 pin supporting 2048x1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video a ee AJ A A Ye Keyboard pointing devices Full size textured pocket keyboard TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Power requirements For computer systems with discrete graphics 90 W PFC RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for use in all countries except China and India 90 W PFC RC V EM HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for use in China and India only For computer systems with UMA graphics 65 W RC V HP Smart AC adapter with localized cable
28. DVD purchased separately on page 116 Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating syste
29. Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord is 2 From the Start screen type help and then select Help and Support In the Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are
30. GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 679921 001 A Top load case 680645 001 N Intel Core i5 3210 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 682417 001 N Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 685076 001 N Antennas includes wireless antenna cables and transceivers also includes Mylar screw covers 685081 001 N Display bezel includes Mylar screw covers 685083 001 N Display cable includes display panel cable and webcam microphone cable also includes Mylar screw covers 685084 001 N Optical drive cable includes cable bracket 685085 001 N Power connector cable 685086 001 N Fan heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685087 001 N Fan heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685088 001 N Hinge covers includes Mylar screw covers 685089 001 N Hard Drive Hardware Kit includes hard drive cable and bracket 685090 001 N Hinges includes Mylar screw covers 685096 001 A Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket 685097
31. Index
32. Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only e Models without Windows 8 685107 001 e Models with Windows 8 Standard 685107 501 e Models with Windows 8 Professional 685107 601 For use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory e Models without Windows 8 685768 001 e Models with Windows 8 Standard 685768 501 e Models with Windows 8 Professional 685768 601 20 Chapter 3 For use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only Illustrated parts catalog Item Component Spare part number e Models without Windows 8 685783 001 e Models with Windows 8 Standard 685783 501 e Models with Windows 8 Professional 685783 601 13 Power connector cable 685085 001 14 RTC battery 449137 001 15 Processor includes replacement thermal materials Intel Core i5 processors 3 0 MB L3 cache dual core 35 W e 3230M 2 60 GHz processor 711903 001 e 3210M 2 50 GHz processor 680645 001 e 2450M 2 50 GHz processor 676359 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W e 3130M 2 60 GHz processor 713163 001 e 3120M 2 50 GHz processor 700627 001 e 3110M 2 40 GHz processor 68
33. N Intel Celeron B820 1 7 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 691415 001 A Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 692428 001 N Intel Pentium B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 693542 001 N Intel Core i3 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693710 001 A 65 W RC V EM HP Smart AC adapter for use with computer models equipped with UMA graphics for use in China and India only 693711 001 A 65 W RC V HP Smart AC adapter for use with computer models equipped with UMA graphics for use in all countries except China and India 693712 001 A 90 W PFC RC V HP Smart AC adapter for use with computer models equipped with discrete graphics for use in all countries except China and India 693713 001 A 90 W PFC RC V EM HP Smart AC adapter for use with computer models equipped with discrete graphics for use in China and India only 694693 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 694693 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 694693 601 N System board for use only with computer models with Windows 8 Professional
34. Thermal pad for use with all models 652972 001 A 2 GB memory module PC3 12800 1600 MHz 653338 001 N Intel Pentium B950 2 10 GHz processor 2 0 MB L3 cache dual core 35 W 653340 001 N Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 655795 001 A Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 001 A Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 664662 001 N Intel Pentium B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 669299 001 A 500 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 669300 001 A 640 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 28 Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 670691 001 A Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676359 001 N Intel Core i5 2450 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 676785 001 N Intel Pentium B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 677152 001 N Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 677153 001 N Intel Celeron B815 1 6
35. aasniatie 110 Computer specifications sissioni aa a a aaaea a a a a aa ea aa 110 14 0 inch display specifications ceeeeceeece cee eeee eee eeeeeceeeaaeeeeeeeeeeeeeetedeesceaaaaeaaeeeeeeeeeeeeeteeeteeeeaaeas 111 Hard drive Specifications seiceanna e e aa teat Mee aaa E AE eria 112 f Backupand FECOVGNY seccecticcssetcecicesed ccs iecetccer cveedeoeeesiaeetenectnmadtionsviadoomeeintebccedi wedeicesvindadeesvindiceesvntenaninetcn 113 Windows 7 Backup and recovery cccccececceeeee eee cnee eee tne ee eee ae eee eee ieee eee eaeee eee eaeeeeneneeeeeeee 113 Creating recovery media with HP Recovery Disc Creator 00 ccccceeeeeeseeeeeeeeetteeteeeeenaes 113 Creating recovery media 0 ceeceeceeeeeeetne eee eeeetneeeeeeeaeeeeeeeeiaeeeeenenneeeeeeeeaas 114 Backing Up your information 0 cece eee cece eee EE 114 Performing a system FECOVETY 0 cee eeeeeeeeeettne eee eeencteee erinran REENA EEEE REEERE EEANN EEEE 115 Using the Windows recovery tools sssseeeeessseserssseeerrssserrrrssetrrrsstenrnnssenenns 115 Using 117 recovery tools cf scesccecessiececeedseunseedefuabneseavesevnneedees daveieacedeaiecceveereases 116 Using a Windows 7 operating system DVD purchased separately 116 Windows 8 Backup and recovery cc ceeeeeceeeee teeter eerie ee seen ee eee teee eee tieee eee neeeeeenaeeeeeeen 117 Backing Up your information 0 eee cece n aea EEEE ARS 117 Performing a system reco
36. ad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 13 14 Lights Component 1 Caps lock light Description On Caps lock is on which switches the keys to all capital letters 2 ly Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 tg Wireless light Chapter 2 External component identification White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Buttons Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stoppe
37. adgessanlocenasstadutesssatnccadeanannae daslshaaicdwiansatdactlanaunbaadedahdacssaveenntaun 27 Sequential part number listing cccceceeeeeeeeeeceeecnecee cece eeeeeeeeeeeceaaaaeaaeaeeeeeeeeeeeeseeseceecececeesaeeseeeneees 28 4 Removal and replacement procedures 2 cecceeceeeeeeeeeeeeeeeeeeneeeeeceeeeeeeeeseeeseseseaeeaeeeseeseeeesessesseesneeseeeees 33 Preliminary replacement requirements cccceeeeeeceeceee cae ee eee eeee eee seceeaaaecaeeeeeeeeeeeeeeeececceeccueeeeeeeeetees 33 Tools reg ired ossessi amna E A gaat ce EEN A a A 33 Service CONSIGEFALIONS srera aaia a A a a aa EANNA 33 Plastic DANS sereen aandaa dea ad eaa a eaa aaaea iaee EEEa 33 Cables and ComnmeGtonssicivsaiscceiauehedagesieladeanceaee seceess anedateusaiitadeeatearaacbevsaavapgeccana 33 Drive angling sicsisssccentaetesseeicdedasaeee aleve det andane aed queens vail dgdasevedd iadeerayaviads 34 Grounding guidelines 0 2 eee risiini e ett e eter eee eee ee eta ae eee kaiaa aiiai diain akaariia 34 Electrostatic discharge damage ceceeeeeeeeeeeeeeeneeeeeeteeeeeeeeeeseeeneeeeeeteeeaeees 34 vi Packaging and transporting guidelines ee eeeeeeeeeeenteeeeeeeeeneee 36 Component replacement procedures cccecceecceceeeeeeeeeeeeeecceeaaeaaecaeeeeeeeeeeeeeeseesecseececccecaeeaeeeeeees 38 service tag and PCID label wiecicscdiacctieesnneline pe eaichentendaaset EEEE 38 DEMVICS LAGE sonia Madasec ve hacsutns A dented
38. al 35 7 cm 14 06 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 14 0 inch display specifications 111 Hard drive specifications 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Length 100 4 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 115 0g 100 0 g 98 8 g 98 8 g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average read write 13 ms 13 ms 13 ms 13 ms Maximum 27 ms 27 ms 27 ms 27 ms Logical blocks 1 465 149 168 1 250 263 728 976 773 168 625 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 112 Chapter6 Specifications 7 Backup and
39. an also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions Windows 8 Backup and recovery 119 After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originall
40. antennas identifying 12 illustrated 24 removing 85 spare partnumber 29 audio product description 5 audio in microphone jack identifying 10 audio out headphone jack identifying 10 B Backup and Restore base enclosure illustrated 22 spare partnumber 32 battery illustrated 22 removing 41 spare partnumber 28 battery bay identifying 17 battery release latch identifying 17 BIOS determining version 103 107 downloading an update 103 107 updating buttons left TouchPad 13 optical drive eject 9 power 15 114 118 103 107 right TouchPad 13 TouchPad on off 13 Cc cables service considerations 33 caps lock light identifying 14 chipset product description 3 components bottom 17 display 12 front 8 left side 10 right side 9 top 13 computer feet locating 40 spare part number 29 computer major components illustrated 18 Computer Setup navigating and selecting 101 105 restoring factory settings 102 106 computer specifications 110 connectors service considerations 33 D Digital Media Slot identifying 10 display assembly illustrated 19 removing 42 77 display assembly subcomponents illustrated 23 removing 42 77 display bezel illustrated 23 removing 42 79 spare partnumber 29 display bumpers spare part number 29 display cable illustrated 24 removing 83 spare partnumber 29 display enclosure illustrated 24 32 removing 85 display panel illustrated 23 product description
41. ber each disc before inserting it into the external drive To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process 114 Chapter 7 Backup and recovery Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system
42. ble Component replacement procedures 91 Fan heat sink assembly Ey NOTE The fan heat sink assembly spare part kit includes replacement thermal materials Description Spare part number Fan heat sink assembly for use only with computer models equipped with an AMD processor 688281 001 Fan heat sink assembly for use only with computer models equipped with an Intel processor anda 685087 001 graphics subsystem with discrete video memory Fan heat sink assembly for use only with computer models equipped with an Intel processor anda 685086 001 graphics subsystem with UMA video memory Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external device
43. bracket to the optical drive 6 Remove the optical drive bracket 2 an P Reverse this procedure to reassemble and install the optical drive Component replacement procedures 59 Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Keyboard for use in Brazil 698694 201 Keyboard for use in India 698694 D61 Keyboard for use in Latin America 698694 161 Keyboard for use in South Korea 698694 AD1 Keyboard for use in Taiwan 698694 AB1 Keyboard for use in Thailand 698694 281 Keyboard for use in the United States 698694 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive compartment cover see Hard drive on page 54 Remove the keyboard 1 Remove the Phillips PM2 5x4 0 screw that secures the keyboard to the computer just below the WLAN module slot 2 Rest and secure the compute
44. cable Description Spare part number Optical drive cable includes cable bracket 685084 001 Before removing the optical drive cable follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer gt Remove the battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 49 Hard drive see Hard drive on page 54 Keyboard see Keyboard on page 60 Top cover see Top cover on page 63 Speakers see Speakers on page 71 USB board see USB board on page 73 Power connector cable see Power connector cable on page 75 Display assembly see Display assembly on page 77 System board see System board on page 86 Remove the optical drive cable 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the optical drive cable and cable bracket to the base enclosure 2 Remove the cable bracket 2 and cable 3 90 Chapter 4 Removal and replacement procedures 3 Release the optical drive cable from the clips 4 built into the base enclosure Reverse this procedure to install the optical drive ca
45. cam microphone module cable that is secured to the back of the display panel with adhesive material and then remove the display panel 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 48 Chapter4 Removal and replacement procedures WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 712639 201 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer o
46. cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer n Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery y NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it 3 from the computer of To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Component replacement procedures 41 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remain
47. cessors only V Intel HM70 Express Chipset Pentium Celeron processors only Graphics Switchable discrete graphics AMD Radeon HD 7450M Graphics with 1024 MB of V dedicated video memory 128Mx16 DDR3 900 MHz x 4 PCs supports DirectX 11 NOTE This graphics solution is not available on computer models equipped with Windows 7 Starter operating system UMA graphics AMD Radeon HD 7340 Graphics on computer models v equipped with an AMD E2 1800 processor supports DirectX 11 AMD Radeon HD 7310 Graphics on computer models equipped with an AMD E1 1200 processor supports DirectX 11 AMD Radeon HD 6310 Discrete Class Graphics on computer models equipped with an AMD E300 processor supports DirectX 11 4 Category Panel Description Intel HD Graphics 4000 on computer models equipped with an Intel Core i5 3210M or i3 3110M processor supports DirectX 11 Intel HD Graphics 3000 on computer models equipped with an Intel Core i3 2370M i3 2350M or i3 2308M processor supports DirectX 10 Intel HD Graphics on computer models equipped with a Intel Pentium B970 or B960 or Celeron B820 B815 or B730 processor supports DirectX 10 35 6 cm 14 0 in high definition HD light emitting diode LED SVA BrightView 1366x768 display typical brightness 200 nits Computer models equipped with an AMD processor Computer models equipped with an Intel processor 4 35 6 cm 14 0 in high definition HD light
48. comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window 108 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To start Advanced System Diagn
49. creen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 ES a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts E NOTE Your password settings and security settings are not changed when you restore the factory settings 102 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains infor
50. d responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings In Windows 7 select Start gt Control Panel gt System and Security gt Power Options or refer to the user guides included with your computer In Windows 8 from the Start screen type power options Click Settings and then select Power Options from the options displayed Top 15 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows 7 logo key Windows 7 Displays the Windows Start menu mm a Windows 8 logo key Windows 8 Returns you to the Start screen from an open app or the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Windows applications key miai Windows 8 applications key 16 Chapter2 External component identification Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays options for a selected object Bottom Component Description 1 Battery bay Holds the battery 2 Vents 3 Enable airflow to cool internal components
51. drive also writes to an optical disc 2 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray O ee USB 2 0 ports 2 Connect optional USB devices AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 9 Left side GO QHOSO Component Description 1 iol External monitor port Connects an external VGA monitor or projector 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 RJ 45 network jack Connects a network cable 4 Hom HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 5 USB 2 0 port Connects an optional USB device 6 Audio in microphone jack Connects an optional comp
52. ected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup select Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system Using the Windows recovery tools To recover information you previously backed up A From the Start screen type help and then select Help and Support To recover your information using Automatic Repair follow the
53. emitting diode LED SVA Anti glare 1366x768 display typical brightness 200 nits Memory Supports 16 9 ultra wide aspect ratio 2 customer accessible upgradable memory module slots Supports dual channel memory Supports up to 8192 GB of system RAM DDR3 1600 MHz DDR3 1333 MHz DDR3 1600 MHz downgraded to DDR3 1333 MHz DDR3 1066 MHz DDR3 1600 MHz downgraded to DDR3 1066 MHz 2e S eB cee et oe Supports the following configurations e 8192 MB total system memory 4096 2 not supported on a 32 bit operating system e 6144 MB total system memory 40961 2048x1 not supported on a 32 bit operating system e 4096 MB total system memory 4096 1 or 2048 2 not supported with Windows 7 Starter 32 operating system e 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA Chapter 1 Product description Category Description Supports the following hard drives e 750 GB 5400 rpm 9 5 mm not supported with Windows 7 Starter OS e 640 GB 5400 rpm 9 5 mm not supported with Windows 7 Starter OS e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Computer models equipped with an AMD processor y Computer models equipped with an Intel processor y Optical drive Fixed Serial ATA 12 7 mm tray load
54. ernal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE One or two antennas may be installed depending on model 3 4 Internal microphone Webcam Records sound Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam in Windows 7 Select Start gt All Programs gt Communication and Chat gt CyberLink YouCam To use the webcam in Windows 8 From the Start screen type cyberlink and then select CyberLink YouCam from the list of apps 5 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support To access Help and Support in Windows 8 from the Start screen type help and then select Help and Support from the list of apps 12 Chapter 2 External component identification Top TouchPad Component 1 TouchPad on off button Description Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off Off The TouchP
55. est analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window 104 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboa
56. g system Computer models equipped with an AMD processor Computer models equipped with an Intel processor 4 Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8 Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8 Intel Core i3 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i3 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i3 2308M 2 10 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 Windows 7 Professional or Windows 8 operating systems Intel Pentium 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 Windows 7 Professional or Windows 8 operating systems Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 Windows 7 Professional or Windows 8 operating systems Intel Pentium B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W NOTE This
57. hPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0x3 0 screws 1 that secure the TouchPad button board and bracket to the top cover 3 Remove the bracket 2 4 Release the ZIF connector to the TouchPad board cable 3 and then disconnect the cable from the TouchPad board The TouchPad board is attached to the top cover and cannot be removed Component replacement procedures 69 5 Remove the TouchPad button board cable 4 from the opening in the top cover and then remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board 70 Chapter 4 Removal and replacement procedures Speakers Description Spare part number Speakers includes left and right speakers and cable 685106 001 Before removing the speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54
58. he backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 p Ey NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Battery 125 Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 126 Chapter9 Recycling Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 Remove all screws 1 that secure the display panel assembly to the display enclosure Remove the display panel assembly 2 from the display enclosure Turn the display panel assembly upside down Remove al
59. hen fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 36 Chapter4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electr
60. ing display subcomponents including the hinge covers hinges cable antennas and enclosure you must remove the entire display assembly from the computer See Display assembly on page 77 for more information about removing the display assembly in its entirety Description Spare part number 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 35 6 cm 14 0 in HD LED Anti glare display panel 694746 001 Display bezel includes Mylar screw covers 685081 001 HP TrueVision HD webcam microphone module 694747 001 HP VGA webcam microphone module 685112 001 Rubber display bumpers 685102 001 Before removing the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 To remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer 1 Position the computer right side up with the front toward you and then open it 2 Remove the two Mylar
61. inge covers 5 Hinges includes Mylar screw covers 685090 001 6 Display cable includes display panel cable and webcam microphone cable also 685083 001 includes Mylar screw covers 7 Antennas includes wireless antenna cables and transceivers also includes Mylar 685076 001 screw covers NOTE Models may have either one or two antennas installed 8 Display enclosure includes Mylar screw covers For use in charcoal models 685756 001 For use in black models 713529 001 Rubber display bumpers not illustrated 685102 001 24 Chapter 3 Illustrated parts catalog Mass storage devices 9 Item Component Spare part number 1 Hard drive 6 35 cm 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 685089 001 2a Hard drive bracket Mass storage devices 25 Item Component Spare part number 2b Hard drive cable 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive 685096 001 includes rear optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cab
62. ion you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions 120 Chapter 7 Backup and recovery To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 8 Backup and recovery 121 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power co
63. iption number flag 688851 601 N System board for use only with computer models with Windows 8 Professional and equipped with an AMD E300 processor includes replacement thermal materials 688852 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E1 1200 processor includes replacement thermal materials 688852 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E1 1200 processor includes replacement thermal materials 688852 601 N System board for use only with computer models with Windows 8 Professional and equipped with an AMD E1 1200 processor includes replacement thermal materials 688853 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E2 1800 processor includes replacement thermal materials 688853 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E2 1800 processor includes replacement thermal materials 688853 601 N System board for use only with computer models with Windows 8 Professional and equipped with an AMD E2 1800 processor includes replacement thermal materials 690019 001 A Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690020 001 A Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690536 001 N Intel Celeron B730 1 8 GHz processor 1 5 MB L3 cache 35 W includes replacement thermal materials 690537 001
64. ith UMA video memory includes replacement thermal materials 685783 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal materials 685783 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal materials 685783 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only includes replacement thermal materials 688281 001 N Fan heat sink assembly for use only with computer models equipped with an AMD processor includes replacement thermal materials 688851 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E300 processor includes replacement thermal materials 688851 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E300 processor includes replacement thermal materials 30 Chapter 3 Illustrated parts catalog Spare part CSR Descr
65. l screws that secure the display panel frame to the display panel Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 127 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 128 Chapter 9 Recycling 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Display 129 19 20 21 22 Disconnect the display cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 130 Chapter 9 Recycling Index A AC adapter light identifying 9 AC adapter spare part number 31 advanced system diagnostics 104 108
66. label The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks 124 Chapter 8 Power cord set requirements 9 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http Awww hp com recycle Display WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Z CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully EY NOTE Materials Disposal This HP product contains mercury in t
67. laded screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click Component replacement procedures 99 2 Lift the processor 3 straight up and then remove it EY NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 100 Chapter 4 Removal and replacement procedures 5 Computer Setup BIOS and Advanced System Diagnostics Windows 7 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the
68. le and cable bracket Description Spare part number DVD RW and CD RW Super Multi Double Layer Combo Drive 685096 001 Optical drive insert for use in models without an optical drive 702756 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive see Hard drive on page 54 To remove the optical drive 1 Remove the Phillips PM2 5x4 0 screw 1 that secures the optical drive to the computer 2 Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay and then push the optical drive 2 to release it from the bay 58 Chapter 4 Removal and replacement procedures 3 Remove the optical drive 3 by sliding it out of the optical drive bay 4 If it is necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 5 Remove the two Phillips PM2 0x3 0 screws 1 that secure the
69. le kit spare part number 685084 001 4 Optical drive cable includes cable bracket 685084 001 Plastics Kit s Item Component Spare part number Plastics Kit includes 685100 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip 26 Chapter3 Illustrated parts catalog Miscellaneous parts Component Spare part number HP Smart AC adapter For use with computer models equipped with discrete graphics 90 W PFC RC V HP Smart AC adapter for use in all countries except China and India 693712 001 90 W PFC RC V EM HP Smart AC adapter for use in China and India only 693713 001 For use with computer models equipped with UMA graphics 65 W RC V HP Smart AC adapter for use in all countries except China and India 693711 001 65 W RC V EM HP Smart AC adapter for use in China and India only 693710 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Brazil 490371 202 For use in India 490371 D61 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber computer feet 685103 001 Screw Kit 685105 001 Ther
70. left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings 106 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter
71. lustrated 19 removing 71 spare part number 29 specifications computer 110 display 111 hard drive 112 system board illustrated 19 removing 86 spare part number 30 31 system repair disc 113 system restore points 113 y thermal pad spare part number 28 tools required 33 top cover illustrated 19 removing 63 TouchPad button board illustrated 19 removing 69 spare part number 29 TouchPad buttons identifying 13 TouchPad light identifying 13 TouchPad on off button identifying 13 TouchPad zone identifying 13 transporting guidelines 36 U USB board illustrated 19 removing 73 spare part number 29 USB legacy support 101 105 USB ports identifying 9 10 V vents identifying 10 17 video product description 5 WwW webcam light identifying 12 webcam identifying 12 webcam microphone cable illustrated 24 removing 83 spare part number 29 webcam microphone module illustrated 23 removing 44 80 spare part number 30 32 Windows 7 operating system DVD 116 Windows 8 operating system DVD 119 Windows applications key identifying 16 Windows Backup and Restore 113 Windows logo key identifying 16 Windows Refresh using 120 wireless antennas illustrated 24 Index 133 removing 85 spare partnumber 29 wireless light identifying 14 wireless module compartment identifying 17 wireless product description 5 WLAN module illustrated 21 removing 49 spare part number 28 29 workstation guidelines 36 134
72. ly with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials e For use in models without Windows 8 694693 001 e For use in models with Windows 8 Standard 694693 501 e For use in models with Windows 8 Professional 694693 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials e For use in models without Windows 8 694694 001 e For use in models with Windows 8 Standard 694694 501 e For use in models with Windows 8 Professional 694694 601 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory e For use in models without Windows 8 685761 001 e For use in models with Windows 8 Standard 685761 501 e For use in models with Windows 8 Professional 685761 601 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only e For use in models without Windows 8 685107 001 e For use in models with Windows 8 Standard 685107 501 e For use in models with Windows 8 Professional 685107 501 86 Chapter 4 Removal and replacement procedures Description Spare part n
73. m 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes hard drive cable and bracket 685089 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the memory module wireless module compartment cover see WLAN module on page 49 54 Chapter4 Removal and replacement procedures To remove the hard drive 1 Loosen the hard drive cover screw 1 and then lift up 2 and remove the cover 3 The hard drive compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics Kit on page 26 2 Disconnect the hard drive cable 1 from the system board 3 Lift the hard drive 2 out of the hard drive bay 4 Turn over the hard drive then disconnect the hard drive cable 1 from the hard drive 5 Pull the sides of the hard drive bracket 2 out and away from the hard drive Component replacement procedures 55 6 Remove the hard drive 3 from the bracket Reverse this procedure
74. m DVD purchased separately on page 116 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads Windows 7 Backup and recovery 115 4 Select Startup Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 116 3 Ifthe HP Recovery partitio
75. mal pad for use with all models 651046 001 Nylon case 612757 001 Top load case 679921 001 Miscellaneous parts 27 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number flag 449137 001 A RTC battery 490371 001 A Power cord for use in North America 3 pin black 1 83 m 490371 031 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use in Brazil 3 pin black 1 83 m 490371 AA1 A Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in South Korea 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 A Power cord for use in India 3 pin black 1 83 m 593553 001 A 6 cell 47 Whr 2 20 Ah Li ion battery 593554 001 A 6 cell 55 Whr 2 55 Ah Li ion battery 612757 001 A Nylon case 622643 001 A 320 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 634250 001 A 750 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 641369 001 A 4 GB memory module PC3 12800 1600 MHz 651046 001 N
76. materials 685112 001 N HP VGA webcam microphone module 685756 001 N Display enclosure includes Mylar screw covers 685761 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685761 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685761 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685762 001 N Top cover for use in charcoal models includes TouchPad 685768 001 N System board for use only with computer models without Window 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685768 501 N System board for use only with computer models with Window 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685768 601 N System board for use only with computer models with Window 8 Professional and equipped with an Intel Pentium or Celeron processor and a graphics subsystem w
77. mation regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or discon
78. n and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Component replacement procedures 49 To remove the WLAN module 1 Loosen the memory module wireless module compartment cover screw 1 and then lift up on the tab 2 and remove the cover 3 The memory module wireless module compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics Kit on page 26 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module EY NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module by pulling the module away from the slot at an angle 3 50 Chapter 4 Removal and replacement procedures Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement p
79. n is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 116 Chapter 7 Backu
80. nect any device cable or cord is 2 From the Start screen type help and then select Help and Support In the Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Windows 7 Computer Setup BIOS and Advanced System Diagnostics 103 PY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 5 From the Start screen type explorer and then select File Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard dri
81. ng during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 PPG SCAT OI 5s cass eco eras ss tos erva cs A aids dds AI a ieee 1 2 External component identification isio an RE ANRE ERRE OEA IARAA ERa Oa ii 8 EI E A E E E E EA E E E 8 SES r E T E E E N E I than T A A E E EE N Madaed ease asawsaeohats 9 Leftside siinne a a E a aaa a aaa i a a aai a aa a Gaiaa 10 DISPIAY sassoni aiie E E A E EEE E T EON OAA 12 TOD es ea e ets ge aces wes eta we ee a pees ene Oh ne E E ake ae a tan chan near tee 13 TOUCH PAG castinscedcitnce tcl avaiewhudehasicesccnavedtadegatungsiedstancadscestaassaddesdacendivbarasdcavdcansanacesaneannsaye 13 LOTS aiiis E NESA EE O AENOR 14 BUtONS saiia E a a a aaa a Ea a aE 15 OY S anean T a S 16 BOROT 5 siasceccsbaadcacctsnanadintaashbsandeaceasaandetecanestaduteanneshdaddaaveawnecedeanaadaanadenssaddacedana aidseweasbaantaga EAEN 17 3 WMlwstrated parts Ga tenle Ol aa aa a task ow nausea AER 18 COMPUtE r Ma OK COMPOMENUS ssis a a a AEO AELE TNE 18 Display assembly SUbCOMPON N S wiccecsssseccciedeseectceerersddcedeetessesceudeneuadnddeenesvdddagdetwwdeddesbewn leadieeevancies 23 Mass Strage dOVICES noresi e E E Guaceds 25 Pl stics Kitiona e EE A Ee E E eres rae aaa 26 Miscellaneous parts sindicestascteccedsasaladiansntac
82. o Phillips PM2 5x4 0 screws 1 that secure the top hinge covers to the display enclosure and then remove the top hinge covers 2 82 Chapter 4 Removal and replacement procedures c Remove the two Phillips PM2 0x3 0 screws 1 that secure the side hinge covers to the display enclosure and then remove the side hinge covers 2 4 To remove the display panel cable and hinges a Position the display assembly with the top edge toward you b Remove the four Phillips PM2 5x4 0 screws 1 that secure the display panel to the enclosure and then remove the display panel 2 from the enclosure i en Component replacement procedures 83 c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable d Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel e Remove the display hinges 2 84 Chapter4 Removal and replacement procedures 5 To remove the wireless antenna cables and transceivers a Position the display assembly with the bottom edge toward you b Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape Ey NOTE Some models may only have one antenna transceiver c Release the wireless antenna cables from the clips 2 built into
83. oard for use in South Korea includes keyboard cable 698694 D61 N Keyboard for use in India includes keyboard cable 699547 001 N Intel Celeron B830 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 700627 001 N Intel Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 700628 001 N Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 702756 001 A Optical drive insert for use in models without an optical drive 704201 001 N Base enclosure for use in all countries 711903 001 N Intel Core i5 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 712639 201 A Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 713162 001 N Intel Celeron 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713163 001 N Intel Core i3 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713164 001 N Intel Pentium 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713165 001 N Intel Core i3 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 713529 001 N Display enclosure for use in black models includes Mylar screw covers 713530 001 N Top cover for use in black models 32 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrive
84. ofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums W
85. onnector cable illustrated 21 removing 75 spare partnumber 29 power connector identifying 9 power cord requirements for all countries 122 requirements for specific countries and regions 123 setrequirements 122 spare partnumber 28 power lights identifying 11 14 power requirements 6 processor illustrated 21 product description 1 removing 98 spare part number product description audio 5 chipset 3 display panel 4 Ethernet 5 external media cards 6 graphics 3 hard drive 4 keyboard 6 memory module 4 microphone 5 operating system 7 optical drive 5 pointing device 6 ports 6 power requirements 6 processor 1 product name 1 security 7 serviceability 7 video 5 wireless 5 productname 1 28 29 31 R recovery partition 116 119 reinstall Windows 120 removal replacement preliminaries 33 procedures 38 restoring the hard drive 116 119 RJ 45 network jack identifying 10 RTC battery illustrated 21 removing 57 spare part number 28 rubber computer feet spare part number 29 display bumpers spare part number 29 S Screw Kit spare part number 29 security cable slot identifying 9 security product description 7 service considerations cables 33 connectors 33 plastic parts 33 service tag 38 serviceability product description 7 setup utility navigating and selecting 101 105 restoring factory settings 102 106 slots Digital Media 10 security cable 9 speakers identifying 8 il
86. ostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 37 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 66 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw s size and location during removal and replacement Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag __ 000000000 _ OF Seriol XXXXXXXX NTE Product XXXXXXXX MO Warranty lyly0y Model XXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s
87. ostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Windows 8 Computer Setup BIOS and Advanced System Diagnostics 109 6 Specifications Computer specifications Metric U S Dimensions Depth 23 1 cm 9 09 in Width 34 2 cm 13 46 in Height front to back 3 00 to 3 55 cm 1 18 to 1 40 in Weight 2 19 kg 4 84 Ib Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 110 Chapter 6 Specifications 14 0 inch display specifications Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagon
88. over to the computer 5 Turn the computer right side up with the front toward you and then open the computer 64 Chapter4 Removal and replacement procedures 6 Release the ZIF connectors to the power button board cable 1 and the TouchPad button board cable 2 and then disconnect the cables from the system board 7 Remove the two Phillips PM2 5x6 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure Component replacement procedures 65 9 Remove the top cover 2 Reverse this procedure to install the top cover 66 Chapter 4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 685098 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page
89. oving the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 NOTE When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover e Power button board and cable see Power button board on page 67 e TouchPad button board and cables see TouchPad button board on page 69 To remove the top cover 1 Close the computer and then turn the computer upside down with the front toward you Component replacement procedures 63 2 Remove the five Phillips PM2 5x6 0 screws that secure the top cover to the computer TA _ 3 Remove the four Phillips PM1 6x2 0 screws 1 and the Phillips PM2 0x3 0 screw 2 that secure the top cover to the computer l l l 4 Remove the eleven Phillips PM2 5x4 0 screws that secure the top c
90. p and recovery 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 8 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media select models only by using an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select
91. plug support 3 wire plug with ground pin supports 3 pin DC connector for use in all countries except China and India 65 W RC V EM HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for use in China and India only Chapter 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for the following batteries v y e 6 cell 55 Whr 2 55 Ah Li ion battery e 6 cell 47 Whr 2 20 Ah Li ion battery Security Security cable slot V y Operating Preinstalled system Windows 8 Professional 64 bit V V Windows 8 Standard 64 bit V V Windows 7 Professional 64 bit V V Windows 7 Home Premium 64 bit V V Windows 7 Home Basic 64 bit and 32 bit V Windows 7 Starter 32 bit not supported on computer models V V equipped with a 640 GB or 750 GB hard drive SUSE Linux NI N FreeDOS N J Web release Windows XP V V Serviceability End user replaceable parts V V e AC adapter e Battery e Hard drive e Memory modules 2 e Optical drive e WLAN module 2 External component identification Front ma mA LW Component Description Speakers 2 Produce sound 8 Chapter 2 External component identification Right side Component 1 Optical drive be J9 Description Reads an optical disc NOTE On select models the optical
92. processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8 Intel Pentium B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8 Chapter 1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Pentium B960 2 20 GHz processor 2 0 MB L3 cache V dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system or Windows 8 Intel Pentium B950 2 10 GHz processor 2 0 MB L3 cache V dual core 35 W Intel Pentium 1000M 1 80 GHz processor 2 0 MB L3 cache V dual core 35 W Intel Celeron B830 1 8 GHz processor 2 0 MB L3 cache V dual core 35 W Intel Celeron B820 1 7 GHz processor 2 0 MB L3 cache V dual core 35 W NOTE This processor is not available on computer models equipped with Windows 8 Intel Celeron B815 1 6 GHz processor 2 0 MB L3 cache V dual core 35 W NOTE This processor is not available on computer models equipped with Windows 8 Intel Celeron B730 1 8 GHz processor 1 5 MB L3 cache V 35 W NOTE This processor is not available on computer models equipped with Windows 8 Chipset AMD A68M fusion controller hub FCH V Intel HM75 Express Chipset Core i5 i3 pro
93. product description 6 removing 60 spare partnumber 32 keys esc 16 fn 16 function 16 Windows applications 16 Windows logo 16 L legacy support USB 101 105 lights AC adapter 9 caps lock 14 hard drive 11 optical drive 9 power 11 14 TouchPad 13 webcam 12 wireless 14 M mass storage devices illustrated 25 precautions 34 memory module illustrated 22 product description 4 removing 52 spare partnumber 28 memory module compartment identifying 17 memory module wireless module compartment cover illustrated 26 removing 50 spare partnumber 29 microphone identifying 12 product description 5 model name 1 Mylar screw covers spare part number 29 N network jack identifying 10 O operating system 7 optical drive identifying 9 illustrated 22 26 precautions 34 product description 5 removing 58 spare part number 29 optical drive cable illustrated 19 26 removing 90 spare partnumber 29 optical drive cable bracket removing 90 spare partnumber 29 optical drive eject button identifying 9 optical drive light identifying 9 optical drive rear bracket removing 59 spare partnumber 29 P packaging guidelines 36 PCID label 39 plastic parts service considerations 33 Plastics Kit illustrated 19 26 spare partnumber 29 pointing device 6 ports external monitor 10 HDMI 10 product description 6 USB 9 10 power button board illustrated 19 removing 67 spare partnumber 29 power button identifying 15 power c
94. r on its left side with the bottom toward you and then partially open the computer 60 Chapter 4 Removal and replacement procedures 3 Using a flat bladed screwdriver or similar tool push the tabs of the 4 keyboard clips 1 that are visible inside the battery bay towards the rear of the computer to loosen the keyboard 4 Insert a screwdriver or similar small tool into the keyboard release hole 2 and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 61 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures Top cover YNOTE The top cover spare part kit includes the TouchPad However it does not include the TouchPad cables The TouchPad cables are included with the TouchPad button board For more information on the TouchPad button board see TouchPad button board on page 69 Description Spare part number Top cover for use in charcoal models 685762 001 Top cover for use in black models 713530 001 Before rem
95. rd mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory YNOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions E NOTE You can use either a pointing device TouchPad pointing s
96. rd drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static
97. rd sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer 122 Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden
98. ready to install the update Windows 8 Computer Setup BIOS and Advanced System Diagnostics 107 PY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 5 From the Start screen type explorer and then select File Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more
99. recovery Windows 7 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs Select models only with an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options Creating a system repair disc select models only by using an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools EY NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use EY NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alte
100. rnative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs Windows 7 Backup and recovery 113 HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media Ey NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create s
101. rocedures 51 Memory module Description Spare part number 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 To remove a memory module 1 Flip up the Mylar sheet protecting the memory module compartment 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Chapter 4 Removal and replacement procedures 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 53 Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive cable or bracket The hard drive cable and bracket are included in the Hard Drive Hardware Kit Description Spare part number 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rp
102. rs Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 33 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a ha
103. rs on page 71 USB board see USB board on page 73 Power connector cable see Power connector cable on page 75 Disconnect the display cable from the system board see Display assembly on page 77 Ey NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 52 RTC battery see RTC battery on page 57 Component replacement procedures 87 e Fan heat sink assembly see Fan heat sink assembly on page 92 e Processor Intel only see Processor on page 98 Ey NOTE AMD processors come soldered to the system board and cannot be removed or replaced To remove the system board 1 Close the computer turn it upside down and then disconnect the optical drive connector cable from the system board 2 Turn the computer back over open it and then remove the two Phillips PM2 5x4 0 screws 1 that secure the system board to the base enclosure 88 Chapter 4 Removal and replacement procedures 3 Tilt the system board up to the left slightly 2 and then remove the system board 3 y NOTE A thermal pad services a component on the bottom of the system board Replacement thermal material is included with all system board spare part kits Reverse this procedure to install the system board Component replacement procedures 89 Optical drive
104. ry speed dual core 18 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system AMD E1 1200 1 40 GHz processor 1066 MHz memory speed dual core 18 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system AMD E300 1 30 GHz processor 1066 MHz memory speed 1 0 MB L2 cache dual core 18 W Intel Core i5 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i3 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system Intel Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operating system 2 Category Description Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W NOTE This processor is not available on computer models equipped with Windows 7 Starter 32 operatin
105. s connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e WLAN module see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 e Speakers see Speakers on page 71 e USB board see USB board on page 73 e Power connector cable see Power connector cable on page 75 e Display assembly see Display assembly on page 77 e System board see System board on page 86 92 Chapter4 Removal and replacement procedures To remove the fan heat sink assembly 1 Disconnect the fan cable 1 from the system board 2 Loosen the screws on the heat sink 2 that secure the fan heat sink assembly to the system board Ey NOTE The number of screws used to secure the fan heat sink assembly to the system board varies by computer model 3 Remove the Phillips PM2 0x3 0 screw 3 that secures the fan heat sink assembly to the system board 4 Remove the fan heat sink assembly 4 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Ey NOTE The following illustration shows the
106. screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Windows 7 Computer Setup BIOS and Advanced System Diagnostics 101 2 Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the s
107. se steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type explorer and then select File Explorer or From the Start screen type computer and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 118 Chapter 7 Backup and recovery 4 Select Troubleshoot select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Using f11 recovery tools
108. the display enclosure d Remove the wireless antenna cables and transceivers 3 E NOTE Models may have either one or two antennas installed l 6 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 85 System board Ey NOTE The system board spare part kit includes replacement thermal materials including a thermal pad Description Spare part number System board for use only with computer models equipped with an AMD E2 1800 processor e For use in models without Windows 8 688853 001 e For use in models with Windows 8 Standard 688853 501 e For use in models with Windows 8 Professional 688853 601 System board for use only with computer models equipped with an AMD E1 1200 processor e For use in models without Windows 8 688852 001 e For use in models with Windows 8 Standard 688852 501 e For use in models with Windows 8 Professional 688852 601 System board for use only with computer models equipped with an AMD E300 processor e For use in models without Windows 8 688851 001 e For use in models with Windows 8 Standard 688851 501 e For use in models with Windows 8 Professional 688851 601 System board for use on
109. tick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Windows 8 Computer Setup BIOS and Advanced System Diagnostics 105 To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions a S e e To save your changes and exit click the Save icon in the lower
110. tion 4 that services it 2z NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 96 Chapter4 Removal and replacement procedures e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly Component replacement procedures 97 Processor Ey NOTE This section applies only to computer models equipped with an Intel processor AMD processors come soldered to the system board and cannot be removed or replaced Ey NOTE The processor spare part kit includes replacement thermal materials Description Spare part number Intel Core i5 processors 3 0 MB L3 cache dual core 35 W 3230M 2 60 GHz processor 711903 001 3210 2 50 GHz processor 680645 001 2450 2 50 GHz processor 676359 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W 3130M 2 60 GHz processor 713163 001 3120M 2 50 GHz processor 700627 001 3110M 2 40 GHz processor 682417 001 2370M 2 40 GHz processor 677152 001 2350M 2 30 GHz processor 653340 001 2348M 2 30 GHz processor 713165 001 2328M 2 20 GHz processor 693542 001 Intel Pentium processors 2 0 MB L3 cache dual core 35 W 2030M 2 50 GHz processor 713164 001 2020M 2 40 GHz processor 700628 001 B980 2 40 GHz processor
111. umber System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory For use in models without Windows 8 685768 001 e For use in models with Windows 8 Standard 685768 501 e For use in models with Windows 8 Professional 685768 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only e For use in models without Windows 8 685783 001 e For use in models with Windows 8 Standard 685783 501 e For use in models with Windows 8 Professional 685783 601 Thermal pad for use with all models 651046 001 Before removing the system board follow these steps 1 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the following components WLAN module see WLAN module on page 49 Hard drive see Hard drive on page 54 Keyboard see Keyboard on page 60 Top cover see Top cover on page 63 Speakers see Speake
112. uter headset microphone stereo array microphone or monaural microphone 7 G Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 a Digital Media Slot 10 Chapter2 External component identification Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity SDHC Memory Card e Ultra High Speed MultiMediaCard UHS MMC Component Description 9 Hard drive light e Blinking white The hard drive is being accessed C0 10 Power light e White The computer is on C Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power Left side 11 Component 1 Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The int
113. ve path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This t
114. very 0 cee eeeeeee eee ettee ee eee encne eee eeeeeeeeeesaaeeeeeeeecaeeeeeeeeneeeeeeneaes 118 Using the Windows recovery tools ccccceeeeeeeeeeeeeeeneeeeeeeenaeeeeeeenaeeeeeeeeaas 118 Using 111 recovery tools cciscsscdocessichdeecessenceedydunsap ceeds deenneady es bngenes Soveeeceveesayes 119 Using Windows 8 operating system media purchased separately 119 Using Windows Refresh for quick and easy recovery ccccceeeeeeettteeeeeeenees 120 Remove everything and reinstall WiINGOWS 0 ceceeeeeeeeeeeeeeeeeeeettaeeeeeeeenaaees 120 Using HP Software Setup 22s cc viaiiie istic t iE EEEE 121 8 Power cord SEE feguirementS sisi siccdscsicscrisesssinsansnrasiissanenseaissanvesssciasans onepesssinxawaaisianansessastiaaneverseanseemaiae 122 Requirements for all countries cccceccee cece cee ceee cee aee aces eee a a aE EEA E NEEE 122 Requirements for specific countries ANd regions cccecceeceeeeeeeeeeeeeeeeteeeeeeecacaecaeeeeeeeeeeeeeeteeess 123 GD REG YCUNIG Er A EN ANA 125 Batory saioren a EAE AA ETEA R AOE EE O 125 NSN A ect sere A I E E E N N A I E ee eae E 125 IGG AAE EEEE OE N 131 vii viii 1 Product description Category Product name Description HP 245 Notebook PC Computer models Computer models equipped with an equipped with an AMD processor Intel processor y HP 240 Notebook PC Processors AMD E2 1800 1 70 GHz processor 1333 MHz memo
115. webcam microphone module 685112 001 Rubber display bumpers 685102 001 Before removing the display assembly in its entirety follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Disconnect the WLAN module antenna cables from the WLAN module see WLAN module on page 49 6 Remove the following components e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 Component replacement procedures 77 e USB board see USB board on page 73 e Power connector cable see Power connector cable on page 75 To remove the display assembly in its entirety 1 Disconnect the display panel cable 1 from the system board 2 Release the wireless antenna cables from the clips 2 built into the base enclosure EY NOTE Models may have either one or two antennas installed CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3
116. y installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type help and then select Help and Support E NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type help and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal informat
117. ystem repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs num

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