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HP ENVY TouchSmart 4-1102ed

1. F a he Reverse this procedure to install the fan and the heat sink RJ 45 module cover Description Spare part number RJ 45 module cover 686582 001 Before removing the RJ 45 module cover v N 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the RJ 45 module cover 1 Remove the 2 Phillips PM screws securing the RJ 45 module cover 1 62 Chapter 4 Removal and replacement procedures 2 Remove the cover 2 Media card reader assembly smart card reader Description Spare part number Media card reader assembly smart card reader 687097 001 Media card reader assembly smart card reader for touch models only 702928 001 Before removing the media reader assembly follow these steps b 9 N 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operati
2. For use only with computer models equipped with an Intel 1 9 GHz processor includes 713814 001 replacement thermal material For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 713810 501 Standard includes replacement thermal material 713814 501 For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 Pro 713809 601 includes replacement thermal material 713810 601 713814 601 or use only with computer models equipped with an Intel 1 8 GHz processor includes replacement 708961 001 thermal material 713813 001 716306 001 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 708961 501 Standard includes replacement thermal material 708966 501 712355 501 713809 501 713813 501 713814 501 716306 501 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro 708961 601 includes replacement thermal material 708966 601 712355 601 713809 601 713813 601 716306 601 For use only with computer models equipped with an Intel 1 7 GHz processor includes processor 708963 001 and replacement thermal material 716307 001 For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 708962 501 Standard includes processor and replacement thermal material 708963 501 712354 501 716307 501 For use only with computer models equipped with an Intel 1 7 GHz processor and
3. 716400 001 717097 001 Display panel in black and silver finish for use with non touch models only 24 GB mSATA solid state drive SSD 34 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Z CAUTION This computer does not have user replaceable parts Only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures YNOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cab
4. HP ENVY 4 Sleekbook HP ENVY 4 Ultrabook HP ENVY TouchSmart 4 Sleekbook HP ENVY TouchSmart 4 Ultrabook Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2012 Document Part Number 683019 001 Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or
5. For use in Thailand 490371 201 For use in Brazil 490371 202 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in Taiwan 490371 AB1 For use in South Korea 490371 AD1 For use in South Africa 490371 AR1 For use in Argentina 490371 D01 For use in India 490371 D61 Screw Kit 687098 001 26 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 081 Power cord for use in Denmark Finland Norway 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin
6. and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the display panel cable assembly A Disconnect the display panel cable from the webcam and then remove the cable on the left side up to the left hinge Webcam assembly Description Spare part numbers Webcam assembly 686587 001 Before removing the webcam assembly v N A 76 Chapter 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Removal and replacement procedures 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Remove the webcam assembly A Disconnect the webcam cable 1 and then remove the cable 2 Display hinges and hinge covers Description Spare part number Display hinges 686583 001 Display hinge covers 691639 001 Before removing the webcam assembly 1 Shut down the computer If you are
7. eee eee ee eee eeeeeeeeeae eee ee eee ee eee eee tesa caaaaaaaeeaeeeeeeeeeeeeeeesecsecececcueaaeeeeeeenees 19 Mass Storage deVICGS vie ecictetscvsidesecevsddeniiecchdadavieeyeadeaeds cvsdateli da saistieetea dea iieveds tiie EEEE 25 MISCEIIAMCOUS PAaMts iunii aa a A aaa a a aa a a aa a aaa 26 Sequential part number listing cccceceeeeeeeeeeeeeeeeeee eee eeeeeeeeeeeeeceaaaaeaaeaeeeeeeeeeeeeseeseceenscecaesaeeeeeeneeees 27 4 Removal and replacement procedures cecceeceeeeeeeeeeeeeeeeeseeeeeeceeeeeeeeeseee sens sseaeeaneeseeseeseseesesseesnenseesees 35 Preliminary replacement requirements cccceeeeeeceeceee cae ee eee eeee eee eeeeeaaecaeeeeeeeeeeeeeeeeeecesiccueeeeeseeeeees 35 Tools reg ired rosses anaana E gaat ce EEN E a A E 35 Service CONSIGEFALIONS serana aaia a A a aa Eaa At 35 Plastic paitsion aandaa ae dE a a a Eaa aaaea iaee TEENE 35 Cables and ComnmeGtons sissvsaiscceiauehedagesdeladennceaee seceees anedateieeiitadeeatearaachevsaavapgeaeana 35 Drive handing siccisssceenietens see icdydasaeee alaveeta seat andane ioe quteenva A AA 36 Grounding guidelines 2 eee cette eee eete eee eee e te annia aaan iaiia 36 Electrostatic discharge damage ccccceeeeeeeeeeeeeeeeeeeeteeeeneeeeeeeeseneeeeeeteeeaeees 36 vi Packaging and transporting guidelines cceeceeeeeeeeteeeeeeteeeeeees 37 Component replacement procedures cccecceecceceeeeeeeeeeeeceececcaeaaecaeeeeeeee
8. 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 85 14 0 inch display specifications Metric U S Dimensions Height 16 50 cm 6 50 in Width 25 34 cm 11 60 in Diagonal 33 66 cm 13 30 in Number of colors 262 144 Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 86 Chapter6 Specifications 65 horizontal 50 vertical typical 7 Backing up restoring and recovering Windows 8 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system EY NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Sup
9. 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions Ey NOTE If you are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet 94 Chapter 7 Backing up restoring and recovering Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files to the Ubuntu One website using the Deja Dup Backup Tool Ey NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back
10. 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 98 Chapter8 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm cond
11. File History 89 RJ 45 network jack identifying 12 RTC battery removal 49 spare partnumbers 22 28 49 89 90 S Screw Kit spare part number 26 security cable slot identifying 14 service considerations cables 35 connectors 35 plastic parts 35 service tag 17 serviceability product description 3 Setup Utility changing the language 81 displaying system information 82 exiting 82 navigating 82 restoring default settings 82 selecting 82 starting 81 slots security cable 14 solid state drive spare part number 28 Speaker Kit spare part number 68 speakers removal 68 spare part number 68 speakers identifying 7 specifications computer 85 display 86 supported discs recovery 88 system board removal 56 spare part numbers 22 23 24 27 28 29 56 system information displaying 82 system recovery 91 system restore point creating 88 restoring 89 T tools required 35 top cover removal 74 spare part numbers 28 74 TouchPad buttons 11 TouchPad button board removal 54 spare part number TouchPad light 10 11 TouchPad on off button 11 TouchPad zone identifying 11 transporting guidelines 37 21 54 U USB 3 0 ports identifying 12 USB ports identifying 14 USB Audio board 24 V vents identifying 15 video product description 2 Ww webcam light identifying 5 webcam identifying 5 Windows backup 88 File History 88 89 Refresh 89 90 reinstall 89 90 remove everything and reinstall option 90 re
12. PMMA Memory Two memory module slots DDR3 1600MHz single channel support DDR3 1333MHz single channel support DDR3 1600 downgrade to 1333 DDR3L 1600MHz Dual Channel Support DDR3L 1600 bridge to DDR3 1600 2 Category Description Supports up to 16384 GB of system RAM Supports the following configurations e 2048 MB total system memory 2048 1 e 4096 MB total system memory 2048x2 e 4096 MB total system memory 4096 1 e 6144 MB total system memory 20481 40961 e 8192 MB total system memory 4096 2 e 8192 MB total system memory 81921 e 12288 MB total system memory 81921 4096x1 e 16384 MB total system memory 8192x2 Hard drives HDD 7mm SATA 2 5 configurations e 320 GB 7200 RPM 7mm SATA e 320 GB 5400 RPM 7mm SATA e 500 GB 5400 RPM 7mm SATA mSATA SSD configurations e 32 GB SSD select models only e 24 GB SSD select models only Optical drive External USB optical drive computer USB ports support 2A current SATA 12 7 mm tray load Supports the following external optical drives e Blu ray ROM DVD R RW Super Multi Double Layer Drive e DVD RW Super Multi Double Layer Combo Drive Audio and video Dual array digital microphones Two integrated stereo speakers and subwoofer HP TrueVision high definition webcam fixed no tilt 1280x720 by 30 frames per second Ethernet Integrated 10 100 1000 GB network interface card NIC Wirele
13. Windows 8 Pro 693657 001 includes processor and replacement thermal material 708962 601 708963 601 712354 601 716307 601 Component replacement procedures 57 Description Spare part number For use only with computer models equipped with an Intel 1 6 GHz processor includes processor 686089 002 and replacement thermal material 686091 002 For use only with computer models equipped with an Intel 1 5 GHz processor includes processor 712356 001 and replacement thermal material 716308 001 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 708964 501 Standard includes processor and replacement thermal material 708965 501 712356 501 716308 501 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Pro 708964 601 includes processor and replacement thermal material 708965 601 712356 601 716308 601 For use only with computer models equipped with an Intel 1 4 GHz processor includes processor 686090 002 and replacement thermal material For use with touch models only For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 702925 001 Standard includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 702925 501 Standard includes processor and replacement thermal material For use only with computer models equipped with a
14. a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 PNG SCA IE OID gs cass ac ertusss tvs orva cs satzasw A antnd nts as eds Md despa ade eee 1 2 External component identification siio an aan EA NRE ts innavnncs INRA ERa OA ERa 5 DISPIAY aiai EAN A OA OOS 5 Button speakers and subwoofer ccccccccececaeseseseeeseeeececeeceeeeeceesesesessessseeessececeseeeeeeeesesesaeauaesaseaeensnes 6 Keys Windows 8 Models cc cceecceeeeeeeeeeeeeee eee reana RENEE NEETA AiE NRAN E EETA RAT 8 Keys Ubumu Lue modeli sisar iaaa ANAA E ERREA EEA AEA 9 E i e E E E E TE en ac E E EE E E E E T E E E E E ecaes eases 10 To chHPad ofiarne eea aaia a e a aa a anaia ii iaaa eaa aa E a dd 11 LOTUSIOS isinumite n aa e a a aad a aa aaa aa 12 EEUE a E 2c 8 ce E E I tena E E E A O A E E A acess ata 14 BOOM rnane e a E E aaa ny a E E O dane Gaatventana ts 15 3 liustratod parts catalog enrian aa AAAA i aA N A AAS n Vivedacekieneendieacvinmedsiakex 17 service tag and PCID label erreren aa EEEE 17 S e E e E E E E E T E E A 17 PCID l b issatescsstctecsisatladeantdeactuesasancadlsSunadacdedslaandvecuuh vecuauennnatacsdenseadinateniadaaddeinnaaaaveeenanaaye 17 Computer major components
15. created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions 92 Chapter 7 Backing up restoring and recovering Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 88 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Ubuntu Linux Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD
16. equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 716306 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes processor and replacement thermal material 716307 001 For use only with computer models equipped with an Intel 1 87 GHz processor includes processor and replacement thermal material Sequential part number listing 33 Spare part number 716307 501 Description For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material 716307 601 For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Pro includes processor and replacement thermal material 716308 001 716308 501 For use only with computer models equipped with an Intel 1 5 GHz processor includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Standard includes processor and replacement thermal material 716308 601 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Pro includes processor and replacement thermal material 716398 001 Display panel In black finish for use with touch models only 716399 001 Display panel in black finish for use with non touch models only
17. ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e _Antistatic tape e __ Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance e _ Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 38 Chapter 4 Removal and
18. in Taiwan 698681 AB1 For use in Korea 698681 AD1 For use in the Netherlands 698681 B31 For use in Slovenia 698681 BA1 For use in India 698681 D61 For use in the Czech Republic 698681 FL1 Backlit keyboard in black silver finish for use with Windows 8 For use in the United States 698682 001 For use in Spain 698682 071 For use in Turkey 698682 141 For use in Latin America 698682 161 For use in Saudi Arabia 698682 171 For use in Brazil 698682 201 For use in Russia 698682 251 For use in Belgium 698682 A41 For use in the Netherlands 698682 B31 For use in Switzerland 698681 BG1 For use in Canada 698682 DB1 For use in Denmark Finland 698682 DH1 Norway Component replacement procedures 71 Before removing the keyboard follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Remove the keyboard 1 2 Turn the computer right side up with the front facing you Remove the 16 Phillips PM 2x3 screws 72 Chapter 4 Removal and replacement procedur
19. little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities 36 Chapter 4 Removal and replacement procedures Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging
20. or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Preliminary replacement requirements 37 Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations e Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the
21. power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Remove the battery cable see Battery on page 43 Component replacement procedures 55 Remove the fan 1 Disconnect the fan cable 1 2 Remove the 2 Phillips PM screws securing the fan to the unit 2 and then lift the fan upwards 3 3 Remove the piece of tape on the underside of the heat sink that secures the fan to the unit 4 System board Ey NOTE The system board spare part kit includes replacement thermal material Description Spare part number For non touch models For use only with computer models equipped with an Intel 1 8Hz processor but not WWAN 686086 002 capability includes replacement thermal material For use only with computer models equipped with an Intel 1 7GHz processor but not WWAN 686087 002 capability includes replacement thermal material 689844 002 For use only with computer models equipped with an Intel 1 5Hz processor but not WWAN 693655 001 capability includes replacement thermal material 693656 001 For use only with computer models equipped with an Intel 1 4GHz processor but not WWAN 686088 002 capability includes replacement thermal material 686090 001 56 Chapter 4 Removal and replacement procedures Description Spare part number
22. procedures WLAN antenna cables Description Spare part numbers WLAN antennas 686573 001 Before removing the antenna cables 1 pP A 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the WLAN antenna cables A Remove the WLAN antenna transceivers 1 and then remove the cables 2 from the right and left sides of the hinge e ol _ e e e e a Display panel cable assembly Description Spare part number Display panel cable assembly 687718 001 Component replacement procedures 75 Before removing the display panel cable assembly 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet
23. superior bass sound Button speakers and subwoofer 7 Keys Windows 8 models Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key or the esc key 3 t Windows 8 logo key Returns you to the Start screen from an open app or the E Windows desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 Windows 8 applications key Displays a shortcut menu for a selected object 8 Chapter 2 External component identification Keys Ubuntu Linux models Component 1 2 esc key fn key Description Displays system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with the b key or the esc key 3 a Operating system logo key Displays the operating system menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 Operating system applications key Displays a shortcut menu for items beneath the cursor Keys Ubuntu Linux
24. to the computer y NOTE Support the display panel as you are removing the screws 5 Loosen the edges of the plastic bezel cover 3 from all four sides of the display panel Component replacement procedures 39 6 Lift the display bezel cover 4 and then remove the cover 5 7 Remove the 4 Phillips PM 2x2 display panel screws 2 on the top and 2 on the bottom E NOTE Remove any tabs or tape adhering to the display panel 40 Chapter4 Removal and replacement procedures 8 Disconnect the display panel cable 1 and then move the panel towards the keyboard 2 Ey NOTE Support the display panel as you lean the panel forward 9 Release the support strip 1 that secures the display panel connector Disconnect the display panel cable from the display panel 2 and then remove the panel 3 Reverse this procedure to install the display panel Component replacement procedures 41 Base enclosure Description Spare part number Base enclosure Red 686092 001 Base enclosure Black 690193 001 Base enclosure for touch models only 702927 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging th
25. to the memory module hold it by the edges only Do not touch the components on the memory module Slide the memory module forward 2 Remove the memory module 3 Reverse this procedure to install a memory module Component replacement procedures 51 WLAN module Description Spare part number Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 670290 005 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 005 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 005 802 11 b g n HMC 1x1 WiFi adapter 675794 005 Atheros AR9565 802 11 b g n 1x1 WiFi Adapter 690019 005 Ralink 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter 690020 005 Atheros HB125 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use in Brazil 699834 201 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the op
26. unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Component replacement procedures 77 Remove the display hinge covers 1 Remove the 1 Phillips PM screws that secures the display the left and right hinge covers 1 and then remove the hinge covers 2 2 Remove the 4 Phillips PM screws 2 on each side that secure the hinge to the display panel 1 and then remove the hinges 2 78 Chapter 4 Removal and replacement procedures 5 Setup Utility BIOS and System Diagnostics Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup
27. up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now Ey NOTE The first time you back up your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 oe oe 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the date of the files to be restored and then click Forward Select the location and folder where the files are to be restored and then click Forward Follow the instructions on the screen Click Restore to start restoring the files or click Cancel to cancel the operation EY NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Ubuntu Linux Backing up restoring and recovering 95 96 Chapter 7 Backing up restoring and recovering 8 Power cord set r
28. 001 For use only with computer models equipped with an Intel 1 8 GHz processor includes processor and replacement thermal material 712355 501 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 712355 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes processor and replacement thermal material 712356 001 For use only with computer models equipped with an Intel 1 5 GHz processor includes processor and replacement thermal material 712356 501 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Standard includes processor and replacement thermal material 712356 601 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Pro includes processor and replacement thermal material 713809 001 For use only with computer models equipped with an Intel 1 8 GHz processor includes processor and replacement thermal material 713809 501 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 713809 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes processor and replacement thermal material 713810 001 For use only with computer models equipped with an Intel 1 9 GHz processor includes p
29. 307 601 and Windows 8 Pro includes processor and replacement thermal material System board for use only with computer models equipped with an Intel 1 6 GHz processor 686089 002 includes processor and replacement thermal material 686091 002 System board for use only with computer models equipped with an Intel 1 5 GHz processor 693655 001 includes processor and replacement thermal material 693656 001 708964 001 708965 001 712356 001 716308 001 System board for use only with computer models equipped with an Intel 1 5 GHz processor 702922 501 and Windows 8 Standard includes processor and replacement thermal material 708964 501 708965 501 712356 501 716308 501 System board for use only with computer models equipped with an Intel 1 5 GHz processor 702922 601 and Windows 8 Pro includes processor and replacement thermal material 708964 601 708965 601 712356 601 716308 601 System board for use only with computer models equipped with an Intel 1 4GHz processor 686088 002 includes processor and replacement thermal material System board for use only with computer models equipped with an Intel 1 4GHz processor 686088 002 and Windows 8 Standard includes processor and replacement thermal material Computer major components 23 Item Component Spare part number System board for use only with computer models equipped with an Intel 1 4GHz processor 686088 002 a
30. 6586 001 19 Base enclosure Base enclosure in red finish 686092 001 Base enclosure in black finish 690193 001 Base enclosure for use with touch models only 702927 001 24 Chapter 3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Hard drive 7mm SATA 2 5 320 GB 7200 rpm hard drive 634862 005 320 GB 5400 rpm hard drive 645193 005 500 GB 5400 rpm hard drive 683802 005 2a Hard drive bracket 686581 001 2b Hard drive cable 686581 001 3 Hard drive mSATA solid state drive 32 GB solid state SSD drive 687100 001 24 GB solid state SSD drive 717097 001 4 Optical drive Blu ray ROM DVD R RW Super Multi Double Layer Drive 659941 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 659940 001 Screws not illustrated Mass storage devices 25 Miscellaneous parts Component Spare part number AC adapter non smart 65 W PFC RC V 2 wire AC adapter non smart for use in all countries and regions 693715 001 65 W PFC 2 wire AC adapter non smart for use in all countries and regions 707750 001 Power cord 3 pin black 1 83 m For use in North America 490371 001 For use in Australia 490371 011 For use in Europe 490371 021 For use in the United Kingdom and Singapore 490371 031 For use in Italy 490371 061 For use in Denmark Finland Norway 490371 081 For use in Switzerland 490371 111
31. P ENVY 4 Ultrabook PC HP ENVY TouchSmart 4 Sleekbook PC HP ENVY TouchSmart 4 Ultrabook PC Processors Intel Core i5 3337U 1 8 GHz processor SC turbo up to 2 7 GHz 3 MB cache dual core 17 W Intel Core i5 3317U 1 7 GHz processor SC turbo up to 2 6 GHz 3 MB L3 cache dual core 17 Ww Intel Core i3 3227U 1 9 GHz processor 3 MB cache dual core 17 W Intel Core i3 3217U 1 8 GHz processor 3 MB L3 cache dual core 17 W Intel Core i3 2377M 1 5 GHz processor 3 MB L3 cache dual 17W Chipset Intel HM77 Express platform controller hub PCH Graphics Intel HD Graphics 4000 discrete class graphics Supports BD and or HD DVD playback with HD decode DX11 support and HDMI support Intel HD Graphics 3000 discrete class graphics Supports BD and or HD DVD playback with HD decode DX11 support and HDMI support AMD Mars XT RadeonT HD 8750M switchable discrete graphics with 2GB of dedicated video memory 128Mx16 Supports BD and or HD DVD playback with HD decode DX11 support and HDMI support Panel 14 0 high definition HD light emitting diode LED BrightView 1366x768 display 3 2mm Slim Shuriken 200 nits Supports LVDS Touchscreen multitouch enabled 160 nits select models only All display assemblies include 2 wireless local area network WLAN antenna cables Supports 16 9 wide aspect ratio Support for non flush glass panel cover non
32. P Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 91 Windows 8 Backing up restoring and recovering 89 e Ifyou want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 91 e Ifyou have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 91 e f you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 93 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not ori
33. Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ef NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed Windows 8 Computer Setup BIOS and Advanced System Diagnostics 79 BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update onl
34. black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 634862 005 320 GB 7200 rpm hard drive 641369 005 4 GB memory module PC3 12800 1600 MHz 645193 005 320 GB 5400 rpm hard drive 652972 005 2 GB memory module PC3 12800 1600 MHz 655795 005 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 005 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 659940 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 65994 1 001 Blu ray ROM DVD R RW Super Multi Double Layer Drive 670034 005 8 GB memory module PC3 12800 1600 MHz 670290 005 Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 675794 005 802 11 b g n HMC 1x1 WiFi adapter 681949 001 4 cell 50 WHr 4 1AH Li ion battery 683802 005 500 GB 5400 rpm hard drive 686086 002 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 686087 002 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material Sequential part number listing 27 Spare part Description number 686088 002 System board for use only with computer models equipped with an Intel 1 4GH
35. d cable Keyboard in black silver finish for use with computer models with Windows 8 in the United States includes keyboard cable 69868 1 031 Keyboard in black silver finish for use with computer models with Windows 8 in the United Kingdom and Singapore includes keyboard cable 698681 041 Keyboard in black silver finish for use with computer models with Windows 8 in Germany includes keyboard cable 69868 1 051 698681 061 Keyboard in black silver finish for use with computer models with Windows 8 in France includes keyboard cable Keyboard in black silver finish for use with computer models with Windows 8 in Italy includes keyboard cable 698681 161 Keyboard in black silver finish for use with computer models with Windows 8 in Latin America includes keyboard cable 698681 281 Keyboard in black silver finish for use with computer models with Windows 8 in Thailand includes keyboard cable 698681 291 698681 AB1 Keyboard in black silver finish for use with computer models with Windows 8 in Japan includes keyboard cable Keyboard in black silver finish for use with computer models with Windows 8 in Taiwan includes keyboard cable 698681 AD1 Keyboard in black silver finish for use with computer models with Windows 8 in Korea includes keyboard cable 698681 B31 Keyboard in black silver finish for use with computer models with Windows 8 in the Netherlands includes keyboard cab
36. e in Korea 698681 AD1 For use in the Netherlands 698681 B31 For use in Slovenia 698681 BA1 For use in India 698681 D61 For use in the Czech Republic 698681 FL1 Backlit keyboard In black silver finish for use with Windows 8 For use in the United States 698682 001 For use in Spain 698682 071 For use in Turkey 698682 141 For use in Latin America 698682 161 For use in Saudi Arabia 698682 171 For use in Brazil 698682 201 For use in Russia 698682 251 For use in Belgium 698682 A41 For use in the Netherlands 698682 B31 For use in Switzerland 698682 BG1 For use in Canada 698682 DB1 For use in Denmark Finland Norway 698682 DH1 5 TouchPad button board includes cable In black finish 687997 001 In silver finish 691640 001 6 Speaker kit includes subwoofer 686585 001 21 Item Component Spare part number 7 Keyboard bracket 687998 001 8 Smart card reader 687097 001 For use with touch models only 702928 001 9a Power connector cable includes bracket 686577 001 9b Power connector cable bracket 686577 001 10 RTC battery 686922 001 11 System board For non touch models System board for use only with computer models equipped with an Intel 1 9 GHz processor 713810 001 includes processor and replacement thermal material 713814 001 System board for use only with computer models equipped with an Intel 1 9 GHz processor 713810 501 and Windows 8 Standard includes processor and replacement thermal ma
37. e power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 Remove the base enclosure 1 Turn the computer face down remove the 12 Phillips PM 7 5 millimeter long screws ee el ee e a e e e e a e ial ee a al e e ee m 42 Chapter 4 Removal and replacement procedures 2 Remove the bottom enclosure 7 NOTE To remove the bottom enclosure use a thin non conductive tool such as the HP Tool Shroud separator available on the HP website Battery Description Spare part number 4 cell 52WHr 3 55AH Li ion battery 681949 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 Remove the battery 1 Turn the computer right side up with the front toward you Component replacement procedures 43 2 Disconnect the battery cable 3 Move the batte
38. earance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Remove the fan 1 Turn the computer with the front toward you N Disconnect the fan cable 1 from the system board ad Remove the 4 Phillips PM 2 0x3 0 screws securing the heat sink 2 and the 2 Phillips PM 2 0x3 0 screws securing the fan 3 Component replacement procedures 61 4 Remove the heat sink 4 lt TN
39. ed with an Intel 1 7GHz processor includes processor and replacement thermal material 690019 005 Atheros AR9565 802 11 b g n 1x1 WiFi Adapter 690020 005 Ralink 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter 690193 001 Base enclosure in black finish 690194 001 Top cover in silver finish 691640 001 TouchPad assembly includes bracket in silver finish 691641 001 Fan with foil 692758 251 Keyboard in black or silver finish for use in Russia includes keyboard cable 28 Chapter 3 Illustrated parts catalog Spare part Description number 693655 001 System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material 693656 001 System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material 693657 001 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 693715 001 AC Adapter non smart 65 W RC V 2 wire for use in all countries and regions except India 698679 001 Keyboard in black finish for use with computer models with Windows 8 in the United States includes keyboard cable 698679 031 Keyboard in black finish for use with computer models with Windows 8 in the United Kingdom and Singapore includes keyboard cable 698679 041 Keyboard in black finish
40. eeeeeeeeesencesccecsiecaeeaeeeeeees 39 Display Dane isiescesceevatetecstec iaaa aclanalieds sgtuandsae E E A A E A a 39 Base enclosure seeni A E A A AA 42 Batleny aisi r TE 43 Pard dV E ececccienni iinan ETE 46 RTCP ny ononne minoa a A a 49 Memo Module sisereisna N ba denen ba daaeeveda feed badiaesds 50 WLAN module 2 05 eice padteisienatlei ee Naieini A adie bnddate T 52 TouchPad MOGUIC c2iiessssetiecassaeete cad EA AA AA disdadiehetals 54 FAY oeiia u aeaa a a a E dasa teu a aa aaa a a 55 System DOAN hecenin a rin ORAE AAEE EEEE 56 Heat Sinkerren aaa a aa aaae aaea 61 RJ 45 module COVEN sotreso irea T E E 62 Media card reader assembly smart Card reader ccccccccceeeeeeeeeeeecececeeeeeeeeeeeeeeteeeteees 63 SUDWOOTER rari aA EAA NE 64 SOCUMILY Dacko reaa N peeaeeeed ea eendeeseta pees 65 USB Audio Boal ccrcncucsienniniii ani Ginea cdi ei de eed 66 Power Connector Cable isicc cecettlardesevetenedec cee sbvtidandebeyvtdeedaseyas Maedecaedieedeiagecaees MSigeerbebnaiides 67 Speakers onenian a a aaa aaa iia apia aaa a aa a 68 Power button bOard oeccnieneiciroi iinan E EEEE E AERE E E i 69 Keybord oces A AN E AA ON a On N 70 TOD COVER ccna tess cneaceceivanscadedutiuadahitcnaanaeacccsstunaayedesduenuets a a a a a aa ea a aa 74 WLAN antenna Cables ossescccccnoniiiciniiinii nii n E RE E 75 Display panel cable assembly ccceeeteccecceteeeetecceceenseeetecdaenenaeeeuecdacaeneessensensesanertineecaaes 75 Webcam aSSemb
41. equirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 97 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA
42. erating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the WLAN module 1 2 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal Remove the 1 Phillips PM 2 0x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 52 Chapter4 Removal and replacement procedures 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 5 NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors Component replacement procedures 53 TouchPad module Description Spare part number TouchPad button board includes cable in black finish 687997 001 TouchPad button board includes cable in silver finish 691640 001 Before removing the TouchPad button board follow these steps v N 4 5 Shut down the computer If you are unsure
43. ern Trackpad Gestures Supports the following HP AC adapters 65 W non smart PFC RC V EM 3 wire HP AC adapter Supports the following batteries 4 cell 52WHr 3 55 AH Li ion battery Operating system Serviceability Preinstalled Windows 8 Standard 64 bit Windows 8 Professional 64 bit Ubuntu Linux End user replaceable part AC adapter 4 Chapter 1 Product description 2 External component identification Display Component Description 1 Internal display switch Turns off the display and initiates Sleep Suspend if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use Display 5 6 Component Description 5 HP TrueVision HD Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam in Windows 8 from the Start screen type c and then select CyberLink YouCam For details about using your webcam in Ubuntu Linux click the Help menu in the guvcview software The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructi
44. es 3 Remove the single screw 1 and then release the keyboard and keyboard bracket from the top cover 2 4 Remove the 1 Phillips PM 2 5x3 screw securing the keyboard to the bracket 1 disconnect the keyboard cable 2 pushing it through the bracket and then remove the keyboard from the bracket 3 Reverse this procedure to install the keyboard Component replacement procedures 73 Top cover Description Spare part number Top cover in black finish 686093 001 Top cover in silver finish 690194 001 Before removing the top cover follow these steps 9 N 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the top cover 1 2 3 Turn the computer right side up with the front toward you Open the computer Remove the 3 screws from each hinge on the top cover 1 and then remove the top cover 2 Reverse this procedure to install the top cover 74 Chapter4 Removal and replacement
45. estoring and recovering 93 Creating a restore image on a USB device Ey NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results iy IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup location and select the USB device from the drop down list Ey NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Performing recovery using the restore DVD Ey NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery
46. evice such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media 88 Chapter 7 Backing up restoring and recovering The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media E 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 91 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual applicati
47. for use with computer models with Windows 8 in Germany includes keyboard cable 698679 051 Keyboard in black finish for use with computer models with Windows 8 France includes keyboard cable 698679 061 Keyboard in black finish for use with computer models with Windows 8 in Italy includes keyboard cable 698679 161 Keyboard in black finish for use with computer models with Windows 8 in Latin America includes keyboard cable 698679 281 Keyboard in black finish for use with computer models with Windows 8 in Thailand includes keyboard cable 698679 291 Keyboard in black finish for use with computer models with Windows 8 in Japan includes keyboard cable 698679 AB1 Keyboard in black finish for use with computer models with Windows 8 in Taiwan includes keyboard cable 698679 AD1 Keyboard in black finish for use with computer models with Windows 8 in Korea includes keyboard cable 698679 B31 Keyboard in black finish for use with computer models with Windows 8 in the Netherlands includes keyboard cable 698679 BA1 Keyboard in black finish for use with computer models with Windows 8 in Slovenia includes keyboard cable 698679 D61 Keyboard in black finish for use with computer models with Windows 8 in India includes keyboard cable 698679 FL1 Keyboard in black finish for use with computer models with Windows 8 in the Czech Republic includes keyboard cable 698680 001 Backlit keyboard in black finish for use with computer models with Wind
48. g any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 80 Chapter5 Setup Utility BIOS and System Diagnostics 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test while it is running press esc Ubuntu Linux Setup Utility BIOS and AdvancedSystem Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communicat
49. ginally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any pers
50. graphics product description 1 grounding guidelines 36 guidelines equipment 38 grounding 36 packaging 37 transporting 37 workstation 37 H hard drive precautions 36 product description 2 removal 46 spare partnumbers 25 46 hard drive light 13 hard drive spare part numbers 24 25 27 HDMI port identifying 12 HP Recovery Manager 91 correcting boot problems 92 starting 92 HP Recovery media creating 88 recovery 92 Index 103 HP Recovery partition 92 recovery 92 removing 93 l integrated webcam light identifying 6 internal display switch identifying 5 internal microphones identifying 5 J jacks audio in microphone 14 audio out headphone 14 network 12 RJ 45 network 12 K keyboard product description 3 removal 70 spare part numbers 20 70 keys action 8 9 esc 8 9 fn 8 9 operating system 9 operating system applications 9 Windows applications 8 Windows logo 8 L lights AC adapter 14 caps lock 10 hard drive 13 mute 10 power 10 13 TouchPad 10 11 webcam 6 wireless 10 M mass storage device precautions 36 removal 46 spare part numbers 25 46 104 Index media card reader assembly removal 63 spare part numbers 63 memory module product description 1 removal 50 spare part numbers 27 50 microphone product description 2 minimized image creating 91 minimized image recovery 92 model name 1 mute light identifying 10 N network jack identifying 12 0 operating system applicatio
51. he USB Audio and cable see USB Audio When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board RTC battery see RTC battery on page 49 Memory module see Memory module on page 50 Power connector cable see Power connector cable on page 67 Fan see Heat sink on page 61 Heat sink see Heat sink on page 61 WLAN module see WLAN module on page 52 Hard drive see Hard drive on page 46 USB Audio see USB Audio Display panel cable see Display panel on page 39 Remove the system board i Remove the following cables e Power connector cable 1 e Speaker cable 2 e Subwoofer cable 3 e USB Audio board cable 4 e Keyboard cable 5 e Keyboard light cable 6 e TouchPad board cable 7 e Wireless cable 8 e Display panel cable 9 e Power button board cable 10 Component replacement procedures 59 2 Remove the 4 Phillips PM 2 5x3 screws 1 until the system board rests at an angle 3 Remove the system board 2 by sliding it up and to the right at an angle ee ee eee ee Reverse this procedure to install the system board 60 Chapter 4 Removal and replacement procedures Heat sink Description Spare part number Fan Heat sink 686578 001 Fan Heat sink 686579 001 YNOTE To properly ventilate the computer allow at least 7 6 cm 3 in of cl
52. he partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Windows 8 Backing up restoring and recovering 91 iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This ty
53. indows 8 For use in the United States 698679 001 For use in the United Kingdom and Singapore 698679 031 For use in Germany 698679 041 For use in France 698679 051 For use in Italy 698679 061 For use in Latin America 698679 161 For use in Thailand 698679 281 For use in Japan 698679 291 For use in Taiwan 698679 AB1 For use in Korea 698679 AD1 For use in the Netherlands 698679 B31 For use in Slovenia 698679 BA1 For use in India 698679 D61 For use in the Czech Republic 698679 FL1 Backlit keyboard in black finish for use with Windows 8 For use in the United States 698680 001 For use in Spain 698680 071 For use in Turkey 698680 141 For use in Latin America 698680 161 For use in Saudi Arabia 698680 171 For use in Russia 698680 251 For use in Belgium 698680 A41 For use in the Netherlands 698680 B31 For use in Switzerland 698680 BG1 20 Chapter 3 Illustrated parts catalog Computer major components Item Component Spare part number For use in Canada 698680 DB1 For use in Denmark Finland Norway 698680 DH1 in black silver finish for use with Windows 8 For use in the United States 698681 001 For use in the United Kingdom and Singapore 698681 031 For use in Germany 698681 041 For use in France 698681 051 For use in Italy 698681 061 For use in Latin America 698681 161 For use in Thailand 698681 281 For use in Japan 698681 291 For use in Taiwan 698681 AB1 For us
54. ion between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory 2 NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration gt Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Ubuntu Linux Setup Utility BIOS and AdvancedSystem Diagnostics 81 Using Setup Utility Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable D
55. ipped with an Intel 1 7 GHz processor includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material 708962 601 For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Pro includes processor and replacement thermal material 708963 001 For use only with computer models equipped with an Intel 1 7 GHz processor includes processor and replacement thermal material 708963 501 708963 601 For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Pro includes processor and replacement thermal material 708964 001 For use only with computer models equipped with an Intel 1 5 GHz processor includes processor and replacement thermal material 708964 501 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Standard includes processor and replacement thermal material 708964 601 708965 001 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Pro includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 5 GHz processor includes pr
56. ire power and require you to use a powered port NOTE For details about different types of USB ports see the User Guide 5 x AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector 14 Chapter 2 External component identification Connects an AC adapter Bottom Component Description Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 16 Chapter 2 External component identification 3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag which is located on the bottom of the computer ei Serial XXXXXXXX UYU a UIE HE Product XXXXXXXX M E OAa MONE A OE a htr lyly0y Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This number provides specific information about the product s hardware components The part
57. is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete Ey NOTE After a message on the screen reports a succe
58. isable field use either the arrow keys or f5 and f6 To select an item press enter To close a text box or return to the menu display press esc To display additional navigation and selection information while Setup Utility is open press f1 Displaying system information 1 2 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility 1 2 3 4 Start Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts y NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from
59. le 698681 BA1 698681 D61 Keyboard in black silver finish for use with computer models with Windows 8 in Slovenia includes keyboard cable Keyboard in black silver finish for use with computer models with Windows 8 in India includes keyboard cable 698681 FL1 Keyboard in black silver finish for use with computer models with Windows 8 in the Czech Republic includes keyboard cable 698682 001 Backlit keyboard in black silver finish for use with computer models with Windows 8 in the United States includes keyboard cable 30 Chapter 3 Illustrated parts catalog Spare part Description number 698682 071 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Spain includes keyboard cable 698682 141 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Turkey includes keyboard cable 698682 161 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Latin America includes keyboard cable 698682 171 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Saudi Arabia includes keyboard cable 698682 201 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Brazil includes keyboard cable 698682 251 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Russia include
60. les must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 35 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magne
61. ly cecicccssscagctecuvtiatse ects Aan 76 Display hinges and hinge COVETS 0 0 cece eeeeeee eter eeeeneaeeeeeeeeaaaeeeeseeeaaeeeeeeeenaeeeeeseneaas 77 5 Setup Utility BIOS and System Diagnostics cccceeeceeeseeeeeeeeeeeeeceeeeeeeeeeeeneeeeeesaeeeeeeeeeeeeeeeeesseeesseeneeees 79 Windows 8 Computer Setup BIOS and Advanced System Diagnostics ceeceeeeeeeeeetees 79 Using Setup VUMY aiios EAA ERAN 79 Starting Setup Utility BIOS 0 0 ne nie aeeee eee reeeeeertaeeeeeeeea 79 Updating the BIOS s csiii annette ae ett eine 79 Determining the BIOS Version 0 ccceeeeeceeeeeeeeneeeeeeeeeeetaeeeeeeeeeeaas 79 Downloading a BIOS update eee ceceeeeeeeeeeeeeeeeeettteeeeeeeseenaees 80 Using System DiaQnostics osscar 81 Ubuntu Linux Setup Utility BIOS and AdvancedSystem Diagnostics cee eeeeeeeeeeeeeeeeetteteeeees 81 USING Setup WHINY a tecuetec cease desea ene eaeaec cere EEEE EEE EA a a Ta A a E A thie 81 Starting Setup U ecrcccacimnereroin na ER ARE 81 Changing the language of Setup Utility eeessseeeeessreeeeeernnnnessrnnesseernnanarnennasaee 81 Using Setup Utility nsrririrsirrnrininsrrarrrinnrennnininunnana annann Anaa 82 Navigating and selecting in Setup Utility 0 eeteeeeees 82 Displaying system information ccccceeeeeeeeeceeeeeeeeeesteeeeeeeeenaaees 82 Restoring factory default settings in Setup Utility 0 00 82 Exiting Setup Utility esson AAE 82 Updating
62. m the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the subwoofer see Subwoofer on page 64 oS ee y oa Remove the security bracket see Security bracket on page 65 66 Chapter 4 Removal and replacement procedures Remove the USB Audio board 1 ys 3 Disconnect the USB Audio board cable from the system board 1 Disconnect the Phillips PM 2 0x2 0 screw securing the USB Audio board 2 Remove the USB Audio board 3 Power connector cable Description Spare part number Power connector cable includes bracket 686577 001 Before removing the power connector cable follow these steps 1 Mad ok So Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the subwoofer see Subwoofer on page 64 Component replacement procedures 67 8 9 Remove the sec
63. mage Selectimodels ONY e cecccneiddececcancneces asueacarteasbergeacaeead EE 92 Using HP Recovery media to recover cccceeeeeeeeeeeeeeeeeeeenttnaeees 92 Changing the computer boot Order 0 0 0 cece eeeteeeeeeeeeettteeeeeetees 92 Removing the HP Recovery partition ccccceeeccceeeeeeeeeeeteeeeeeeeeettaeeeeeeeeenaaees 93 Ubuntu Linux Backing up restoring ANd recovering cece eeeteeteeeeeeeteeeeeeeeeaaeeeeeeeentaeeeeeenenaaees 93 Performing a system recovery cecccceneeeeeeeeeennne etre teeaaeeeeeeeeaaeeeeeeeeeiaaeeeeeseeiaeeteeenenaaes 93 Creating the restore DVDS x cccccccceeeesccceccceeeeseceedeceteenecdadenteesecesdcenetesenereceeeesecetecs 93 Creating a restore image on a USB device ee eeeeccceeeetenteeeeeeeeentaeeeeeeeeaaes 94 Performing recovery using the restore DVD cc cceeeeeeeeeeeeeeeeeeeeeeenaaeeees 94 Backing Up your information ccccccceeeeeeeeeeeeeeee sena EEEE 95 8 POWGE cord Set reguirementS sisiiiiiiriiiin innia iaaii dauba aeeiiaii alaluebnedasdease 97 Requirements for all countries ccccccceceeeeeeeeeeeeeeeaaeaeeceeeeeeeeeeesecsecsceaeeeeeeeeeeeeeeeeseeeeccsieeeeeeenees 97 Requirements for specific countries and regions c eeceeeeeeeceeeeeceeceaeeaecaecceeeeeeeeeeeeeeeeeeeeeeteeenenes 98 2 Rey NO ii 101 Moea a bo era dee on 103 vii viii 1 Product description Category Product Name Description HP ENVY4 Sleekbook PC H
64. models 9 Component Description 1 l j Power light e White The computer is on e Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory RapidStart Technology allows your computer to resume quickly from inactivity 2 io Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light e White An integrated wireless device such as a l wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 TouchPad light e On The TouchPad is off Off The TouchPad is on 10 Chapter2 External component identification TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right butto
65. n Intel 1 8 GHz processor and Windows 8 Pro 702925 601 includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 702926 501 Standard includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Pro 702926 601 includes processor and replacement thermal material Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer amp and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Remove the battery see Battery on page 43 a op p S Remove the WLAN module see WLAN module on page 52 58 Chapter4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet 10 11 12 Remove the hard drive see Hard drive on page 46 Disconnect the display panel cable from the system board see Display panel on page 39 Remove the speaker see Speakers on page 68 Remove the power connector and cable see Power connector cable on page 67 Remove t
66. n on an external mouse TouchPad 11 Left side Component Description 1 RJ 45 network status lights 2 e White left The network is connected e Amber right Activity is occurring on the network 2 vhs RJ 45 network jack Connects a network cable 3 HOMI HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 USB 3 0 ports 2 5 A Digital Media slot 12 Chapter2 External component identification Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see the User Guide Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Ultra High Speed MultiMediaCard UHS MMC Component Description 6 p Hard drive light e Blinking white The hard drive is being accessed a a e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see the User Guide 7 ly Power light e White The computer is on e Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode
67. nd Windows 8 Pro includes processor and replacement thermal material For non touch models System board for use only with touch models equipped with an Intel 1 8 GHz processor 702925 001 includes replacement thermal material System board for use only with touch models equipped with an Intel 1 8 GHz processor and 702925 501 Windows 8 Standard includes replacement thermal material 708961 501 System board for use only with touch models equipped with an Intel 1 8 GHz processor and 702925 601 Windows 8 Pro includes replacement thermal material 708961 601 System board for use only with touch models equipped with an Intel 1 7 GHz processor 702926 001 includes processor and replacement thermal material 708962 001 System board for use only with touch models equipped with an Intel 1 7 GHz processor and 702926 501 Windows 8 Standard includes processor and replacement thermal material 708962 501 System board for use only with touch models equipped with an Intel 1 7 GHz processor and 702926 601 Windows 8 Pro includes processor and replacement thermal material 708962 601 12 Fan Heat sink 686578 001 686579 001 13 Fan 691641 001 14 USB Audio board 686584 001 15 Battery 4 cell 52 WHr 3 55AH Li ion battery 681949 001 16 Security lock 686577 001 17 Hard drive 7mm SATA 2 5 320 GB 7200 rpm hard drive 634862 005 320 GB 5400 rpm hard drive 645193 005 320 GB 5400 rpm hard drive 683802 005 18 Subwoofer included in Speaker Kit 68
68. ng other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager EY NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs i
69. ng system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the media card reader assembly 1 Remove the 2 screws 1 and then lift the media card reader assembly 2 Component replacement procedures 63 2 Disconnect the cable 3 and then remove the media card reader 4 Subwoofer Description Spare part number Subwoofer 686586 001 Before removing the USB Audio board follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the subwoofer 1 2 Disconnect the subwoofer cable 1 Remove the 2 broadhead screws 2 64 Chapter4 Removal and
70. ns key identifying 9 operating system logo key identifying 9 operating system product description 3 optical drive precautions 36 product description 2 spare part numbers 25 27 original system recovery 91 P packaging guidelines 37 PCID label 17 plastic parts service considerations 35 pointing device product description 3 ports HDMI 12 product description 3 USB 14 USB 3 0 12 power button identifying 7 power connector cable removal 67 spare part number 22 power connector identifying 14 power cord set requirements 97 spare part numbers 26 27 power lights identifying 10 13 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1 R recovery 89 90 discs 88 92 HP Recovery Manager 91 media 92 starting 92 supported discs 88 system 91 USB flash drive 92 using HP Recovery media 89 recovery media creating 88 creating using HP Recovery Manager 89 recovery partition 92 removing 93 recycle computer 89 90 refresh 90 computer 89 removal replacement preliminaries 35 procedures 39 remove everything and reinstall Windows 90 reset computer steps 90 restore Windows
71. nstalled at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CDRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external d
72. number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Ey NOTE Computer details may vary from images Service tag and PCID label 17 Windows 8 models POD MORANO AE AMAR INIM Non Windows 8 models MOO POD WERENT OANT MANANI 18 Chapter3 Illustrated parts catalog Computer major components Item Component Spare part number 1 Display panel In black finish for use with touch models only 699378 001 716398 001 Computer major components 19 Item Component Spare part number In black finish for use with non touch models only 702683 001 716399 001 In black and silver finish for use with non touch models only 702684 001 716400 001 2 Top cover 686093 001 690194 001 3 Power button board includes cable 688000 001 4 Keyboard includes keyboard cable In black finish for use with W
73. ocessor and replacement thermal material 708965 501 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Standard includes processor and replacement thermal material 708965 601 For use only with computer models equipped with an Intel 1 5 GHz processor and Windows 8 Pro includes processor and replacement thermal material 708966 001 708966 501 For use only with computer models equipped with an Intel 1 8 GHz processor includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 708966 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes processor and replacement thermal material 712354 001 For use only with computer models equipped with an Intel 1 7 GHz processor includes processor and replacement thermal material 712354 501 712354 601 For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material For use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Pro includes processor and replacement thermal material 32 Chapter 3 Illustrated parts catalog Spare part Description number 712355
74. odels equipped with an Intel 1 8 GHz processor and Windows 8 Professional includes processor and replacement thermal material 702926 001 System board for use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material 702926 501 System board for use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Standard includes processor and replacement thermal material 702926 601 System board for use only with computer models equipped with an Intel 1 7 GHz processor and Windows 8 Professional includes processor and replacement thermal material 702927 001 Base enclosure for use with touch models only 702928 001 Smart card reader for use only with touch models only Sequential part number listing 31 Spare part number 707750 001 708961 001 Description AC Adapter non smart 65 W RC V 2 wire for use in all countries and regions except India For use only with computer models equipped with an Intel 1 8 GHz processor includes replacement thermal material 708961 501 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes replacement thermal material 708961 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes replacement thermal material 708962 001 708962 501 For use only with computer models equ
75. on or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 90 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 90 If you want to reset your computer using a minimized image you can choose the H
76. onal information you wish to retain You can initiate this option by using the f11 key or from the Start screen 90 Chapter 7 Backing up restoring and recovering To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating t
77. ons For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Button speakers and subwoofer Chapter 2 External component identification Component 1 ly Power button Description e When the computer is off press the button to turn on the computer e When the computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User Guide To learn more about your power settings In Windows 8 e From the Start screen type power select Settings and then select Power options or see the User Guide In Ubuntu Linux e Click the System menu icon at the far right of the top panel and then click System Settings gt Power icon 2 Speakers 2 Produce sound 3 HP Triple Bass Reflex Subwoofer Provides
78. ove the hard drive connector cable 1 Remove the 4 screws 2 securing the hard drive bracket to the hard drive and then remove the hard drive bracket 3 4 Remove the hard drive 3 Remove the mSATA solid state drive Component replacement procedures 47 A Remove the screw 1 and then remove the mSATA solid state drive 2 Reverse these procedures to reassemble and install the hard drive 48 Chapter4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 686922 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Remove the RTC battery 1 Disconnect the RTC battery cable from the system board 1 Use a thin non conductive tool to remove the RTC battery from the socket on the system board Component replacement procedures 49 2 Gently hold down the media card reader board 2 and remove the RTC bat
79. ows 8 in the United States includes keyboard cable 698680 071 Backlit keyboard in black finish for use with computer models with Windows 8 in Spain includes keyboard cable 698680 141 Backlit keyboard in black finish for use with computer models with Windows 8 in Turkey includes keyboard cable 698680 161 Backlit keyboard in black finish for use with computer models with Windows 8 in Latin America includes keyboard cable Sequential part number listing 29 Spare part number 698680 171 Description Backlit keyboard in black finish for use with computer models with Windows 8 in Saudi Arabia includes keyboard cable 698680 251 Backlit keyboard in black finish for use with computer models with Windows 8 in Russia includes keyboard cable 698680 A41 698680 B31 Backlit keyboard in black finish for use with computer models with Windows 8 in Belgium includes keyboard cable Backlit keyboard in black finish for use with computer models with Windows 8 in the Netherlands includes keyboard cable 698680 BG1 Backlit keyboard in black finish for use with computer models with Windows 8 in Swit5zerland includes keyboard cable 698680 DB1 Backlit keyboard in black finish for use with computer models with Windows 8 in Canada includes keyboard cable 698680 DH1 698681 001 Backlit keyboard in black finish for use with computer models with Windows 8 in Denmark Finland Norway includes keyboar
80. pe of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 92 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you
81. port Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Windows 8 Backing up restoring and recovering 87 2 3 See Creating HP Recovery media on page 88 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and duri
82. re to install the speakers Power button board Description Spare part number Power button board includes cable 688000 001 Before removing the Power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 69 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Remove the Power button board and cable 1 Turn the top cover upside down with the back edge toward you 2 Remove the 2 Phillips PM 2 0x3x0 screws securing the Power button board to the top cover 1 3 Remove the Power button board 2 Ey NOTE The Power button board s cable is attached to the board Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable For use in country or region Spare part number For use in country or region Spare part number Keyboard in black finish For use in Russia 686836 251 Keyboard in black silver finish 70 Chapter 4 Removal and replacement procedures For u
83. replacement procedures 3 Remove the subwoofer 3 Security bracket Description Spare part number Security bracket included in power connector kit 686577 001 Before you remove the security bracket follow these steps 1 Bo M A 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Disconnect the battery cable see Battery on page 43 Remove the subwoofer see Remove the security bracket 1 Remove the 2 Phillips PM screws 1 Component replacement procedures 65 2 Remove the security bracket 2 USB Audio board Description Spare part number USB Audio board 686584 001 Before removing the USB Audio board follow these steps _ Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer amp Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter fro
84. replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 77 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Display panel Description Spare part number 14 0 in WLED BrightView SVA display panel In black finish for use with touch models only 699378 001 716398 001 In black finish for use with non touch models only 702683 001 716399 001 In black and silver finish for use with non touch models only 702684 001 716400 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel 1 Turn the computer right side up with the rear toward you 2 Open the computer 3 Remove the 2 screw covers 1 on the left and right side base of the display panel Ey NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 4 Remove the 2 Phillips PM 2 5x3 screws 2 on the left and right hinges that secure the display panel
85. rocessor and replacement thermal material 713810 501 For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 Standard includes processor and replacement thermal material 713810 601 For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 Pro includes processor and replacement thermal material 713813 001 For use only with computer models equipped with an Intel 1 8 GHz processor includes processor and replacement thermal material 713813 501 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 713813 601 For use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Pro includes processor and replacement thermal material 713814 001 For use only with computer models equipped with an Intel 1 9 GHz processor includes processor and replacement thermal material 713814 501 For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 Standard includes processor and replacement thermal material 713814 601 For use only with computer models equipped with an Intel 1 9 GHz processor and Windows 8 Pro includes processor and replacement thermal material 716306 001 For use only with computer models equipped with an Intel 1 8 GHz processor includes processor and replacement thermal material 716306 501 For use only with computer models
86. ry cable to the side 1 and then remove the 3 Phillips PM 2 5 4 2 screws 2 that secure the battery to the top cover 44 Chapter4 Removal and replacement procedures 4 Remove the battery from the computer 3 ed Reverse this procedure to install the battery Component replacement procedures 45 Hard drive Description Spare part number 320 GB 7200RPM SATA 7mm 634862 005 320 GB 5400RPM SATA 7mm 645193 005 500 GB 5400RPM SATA 7mm 683802 005 32 GB mSATA solid state drive SSD 687100 001 24 GB mSATA solid state drive SSD 717097 001 Before removing the hard drive or SSD follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Disconnect the battery cable see Battery on page 43 Remove the hard drive 1 Disconnect the hard drive cable from the system board 1 and then remove the 4 screws 2 securing the hard drive to the top cover 46 Chapter 4 Removal and replacement procedures 2 Remove the hard drive 3 3 Rem
87. s keyboard cable 698682 A41 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Belgium includes keyboard cable 698682 B31 Backlit keyboard in black silver finish for use with computer models with Windows 8 in the Netherlands includes keyboard cable 698682 BG1 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Switzerland includes keyboard cable 698682 DB1 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Canada includes keyboard cable 698682 DH1 Backlit keyboard in black silver finish for use with computer models with Windows 8 in Denmark Finland Norway includes keyboard cable 699378 001 Display panel for use with touch models only 699379 001 Hard drive hardware kit 699834 201 Atheros HB125 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use in Brazil 702683 001 Display panel in black finish for use with non touch computer models 702684 001 Display panel in black and silver finish for use with non touch computer models 702925 001 System board for use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 702925 501 System board for use only with computer models equipped with an Intel 1 8 GHz processor and Windows 8 Standard includes processor and replacement thermal material 702925 601 System board for use only with computer m
88. se in country or region Spare part number For use in country or region Spare part number For use in Russia 692758 251 Keyboard in black finish for use with Windows 8 For use in the United States 698679 001 For use in the United Kingdom and 698679 031 Singapore For use in Germany 698679 041 For use in France 698679 051 For use in Italy 698679 061 For use in Latin America 698679 161 For use in Thailand 698679 281 For use in Japan 698679 291 For use in Taiwan 698679 AB1 For use in Korea 698679 AD1 For use in the Netherlands 698679 B31 For use in Slovenia 698679 BA1 For use in India 698679 D61 For use in the Czech Republic 698679 FL1 Backlit keyboard in black finish for use with Windows 8 For use in the United States 698680 001 For use in Spain 698680 071 For use in Turkey 698680 141 For use in Latin America 698680 161 For use in Saudi Arabia 698680 171 For use in Russia 698680 251 For use in Belgium 698680 A41 For use in the Netherlands 698680 B31 For use in Switzerland 698680 BG1 For use in Canada 698680 DB1 For use in Denmark Finland 698680 DH1 Norway Keyboard in black silver finish for use with Windows 8 For use in the United States 698681 001 For use in the United Kingdom and 698681 031 Singapore For use in Germany 698681 041 For use in France 698681 051 For use in Italy 698681 061 For use in Latin America 698681 161 For use in Thailand 698681 281 For use in Japan 698681 291 For use
89. set 90 restoring files 89 system restore point 88 89 Windows applications key identifying 8 Windows logo key identifying 8 wireless light 10 wireless product description 2 WLAN antennas identifying 5 WLAN module removal 52 spare part numbers 2 27 28 31 52 workstation guidelines 37 Index 105 106 Index
90. ss Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats e Intel Centrino Wireless N 2230 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Chapter 1 Product description Category External media card Description Push push insertion removal Ports Keyboard pointing devices HP Multi Format Digital Media Reader supports the following digital card formats MultiMediaCard Secure Digital SD Card Secure Digital High Capacity SDHC Card Secure Digital Extended Capacity SDxC Card 3 pin AC power non smart pin Audio in mono microphone supports jack detection Audio out stereo headphone supports jack detection HDMI version 1 4b supporting 1920p 1920 x1200 60Hz RJ 45 Ethernet includes link and activity lights USB 3 0 2 ports USB 2 0 1 port 97 Duracoat island style keyboard no spill resistance in black finish Backlit island style keyboard in black finish NA CTO only Backlit island style keyboard in silver finish 97 Duracoat island style keyboard no spill resistance in silver finish TouchPad with multi touch gestures Power requirements Taps enabled as default ClickPad with Imaging sensor Support Windows 8 Mod
91. ssful installation you can delete the downloaded file from your hard drive Ubuntu Linux Setup Utility BIOS and AdvancedSystem Diagnostics 83 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc 84 Chapter5 Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 18 5Vdc 3 5A 65W or 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40
92. terial 713814 501 System board for use only with computer models equipped with an Intel 1 9 GHz processor 713810 601 and Windows 8 Pro includes processor and replacement thermal material 713814 601 System board for use only with computer models equipped with an Intel 1 8 GHz processor 686086 002 includes processor and replacement thermal material 693657 001 70896 1 001 708966 001 712354 001 712355 001 713809 001 713813 001 716306 001 System board for use only with computer models equipped with an Intel 1 8 GHz processor 708966 501 and Windows 8 Standard includes processor and replacement thermal material 712354 501 712355 501 713809 501 713813 501 716306 501 22 Chapter 3 Illustrated parts catalog Item Component Spare part number System board for use only with computer models equipped with an Intel 1 8 GHz processor 708966 601 and Windows 8 Pro includes processor and replacement thermal material 712354 601 712355 601 713809 601 713813 601 716306 601 System board for use only with computer models equipped with an Intel 1 7GHz processor 686087 002 includes processor and replacement thermal material 708963 001 716307 001 System board for use only with computer models equipped with an Intel 1 7 GHz processor 716307 501 and Windows 8 Standard includes processor and replacement thermal material System board for use only with computer models equipped with an Intel 1 7 GHz processor 716
93. tery 3 EY NOTE The RTC battery is attached to the system board by foam material rather than double sided adhesive Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up Memory module Description Spare part number 4 GB memory module PC3 12800 1600 MHz 641369 005 2 GB memory module PC3 12800 1600 MHz 652972 005 8 GB memory module PC3 12800 1600 MHz 670034 005 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 50 Chapter 4 Removal and replacement procedures 5 6 7 8 Remove the base enclosure see Base enclosure on page 42 Remove the keyboard see Keyboard on page 70 Remove the top cover see Top cover on page 74 Disconnect the battery cable see Battery on page 43 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up CAUTION To prevent damage
94. that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory RapidStart Technology allows your computer to resume quickly from inactivity Left side 13 Right side Component Description 1 ra Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone Connects optional powered stereo speakers headphones 3 ra Audio out headphone jack earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 4 USB 2 0 charging port Connects an optional USB device The USB 2 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A charging USB port also referred to as a powered USB port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices requ
95. the BIOS sccess siecdecctivageescesnvescetecettvvseecagesnidaes cxeevenseed egeevvnet 82 DOE TE ABN OPIS so cs sa usss cas cps cen gama nvmnncuea ern pasiva veaaneioantesaceea nib ad ova dened nash ava doe maNaTi A wet aNadaN INTE 85 Computer specifications cccccce eee ee cece eeeeeceeae cane ce eeeeeeeeeeeeee cece caaaaaaeaeeceeeeeeeeeeeeeeeseesecseccisaeeseeeeeees 85 14 0 inch display Specifications sisri ee cece eee aeee cee eee cette eect EA aa a eea 86 T Backing Up restoring and FECOVENING eececicccccccecitecctsocccennnetscczevennedccczavennedscczeverswdcorzeveedccreeveneederecuntencaores 87 Windows 8 Backing up restoring ANG recovering 0 00 e eee eeeeeeee eee e cette eeeneee eee taeeeeeeetaeeeeeeetaeeeeene 87 Creating recovery media and backups cccccceeeeeeeeeteeeeeeeeeteneeeeeeeeeaeeeeeeeetieeeeeeeeenaees 87 Creating HP Recovery Media 0 0 0 0 cecceeeeetceeeee eee eeneeee eee ennieeeeeeeiieeeeeeetiaeeeeereae 88 Restore ANG TECOVETY seczcx Gesncadeusteucesedeudestuewsageeddeatadeaugecugue E 89 Using Windows Refresh for quick and easy recovery ccccceeeeeeetteeeeeeenttaees 90 Remove everything and reinstall WiINdOWS 0 ceeeteeeeeeeeeeeentteeeeeeeeeenaaees 90 Recovering using HP Recovery Manager ceceeccceeeeeeeeteeeeeeeeeeenteeeeeeeeeaaas 91 What you need to KNOW ccc cccceeceeeeeeeeeeeeeeeeneeeeeeeeeeeeaeeeeeseeeeaeenees 91 Using the HP Recovery partition to recover a minimized i
96. the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs 82 Chapter 5 Setup Utility BIOS and System Diagnostics Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 Ifthe system information is not displayed use the arrow keys to select the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer
97. tic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as
98. uctor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 99 100 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http Awww hp com recycle 101 102 Chapter9 Recycling Index A AC adapter 14 AC adapter spare part numbers 26 29 32 action keys identifying 8 9 audio product description 2 a
99. udio in microphone jack 14 audio out headphone jacks 14 B back up personal files 88 backups 87 93 base enclosure removal 42 spare partnumbers 42 base enclosure spare part number 28 battery removal 43 spare partnumbers 24 27 43 BIOS determining version 79 83 downloading an update 80 83 updating 79 82 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 36 spare part number 25 27 boot order changing HP Recovery Manager 92 buttons left TouchPad 11 power 7 right TouchPad 11 TouchPad on off 11 Cc cables service considerations 35 caps lock light identifying 10 chipset product description 1 components bottom 15 display 5 left side 12 right side 14 computer major components 19 computer reset 90 computer specifications 85 connector power 14 connectors service considerations 35 D default settings restoring 82 deleted files restoring 89 Digital Media slot identifying 12 display specifications 86 display assembly spare partnumbers 39 display panel removal 39 display panel product description 1 drives preventing damage 36 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 36 spare part number 25 27 E electrostatic discharge 36 equipment guidelines 38 esc key identifying 8 9 Ethernet product description 2 external media cards product description 3 F factory settings restoring 82 fan removal 61 spare part number 61 fn key identifying 8 9 G
100. urity bracket see Security bracket on page 65 Remove the USB Audio board see USB Audio board on page 66 Remove the power connector cable 1 2 3 4 Turn the computer with the right side toward you Disconnect the power connector cable 1 from the system board Remove the double sided tape 2 from the power connector Remove the power connector cable 3 Reverse this procedure to install the power connector cable and bracket Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 686585 001 Before removing the speakers follow these steps u 68 Chapter 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Removal and replacement procedures 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 39 5 Remove the base enclosure see Base enclosure on page 42 6 Disconnect the battery cable see Battery on page 43 Remove the speakers 1 Turn the computer with the front edge toward you 2 Release the 2 Phillips PM 2 03 0 screws securing each speaker 1 3 Remove the speakers and cables 2 Reverse this procedu
101. using a DVD RW optical drive You can also create a restore image on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup E NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Ubuntu Linux Backing up r
102. whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 39 Remove the base enclosure see Base enclosure on page 42 Remove the TouchPad button board and cable ey A Turn the top cover upside down with the back edge toward you Disconnect the cable 1 that secures the TouchPad cable to the system board Remove the 4 Phillips PM 2 5x3 0 black screws 2 that secure the TouchPad button board to the top cover Remove the 2 Phillips PM 2 5x3 0 silver screws and then remove the TouchPad bracket 3 54 Chapter4 Removal and replacement procedures Fan Lift up on the rear edge slide backwards and then remove the TouchPad button board and cable 4 Reverse this procedure to install the TouchPad button board and cable Description Spare part number Fan with foil 691641 001 Before removing the fan 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the
103. y when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installin
104. z processor includes processor and replacement thermal material 686089 002 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686090 002 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686091 002 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686092 001 Base enclosure in red finish 686093 001 Top cover in black finish includes power button board and cable and TouchPad and TouchPad cable 686573 001 WLAN antennas 686575 001 Display bezel 686577 001 Power connector includes cable 686578 001 Thermal module 686579 001 Thermal module 686581 001 Hardware kit hard drive includes cable 686584 001 USB Audio board 686585 001 Speaker kit includes subwoofer 686586 001 Subwoofer included in Speaker kit 686836 251 Keyboard in black finish for use in Russia includes keyboard cable 686922 001 RTC battery 687097 001 Smart card reader 687098 001 Screw kit 687100 001 32 GB solid state drive only does not include bracket connector cable isolators or screws 687997 001 TouchPad assembly includes bracket in black finish 687998 001 Keyboard bracket 688000 001 Power button board includes cable 689844 002 System board for use only with computer models equipp

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