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HP Pro 3300

1. Spare part Description number 617837 001 AMD Phenom II X6 1035T processor quad core 2 MB L2 cache 2 6 GHz C3 617838 001 AMD Phenom II X6 1055T processor quad core 2 MB L2 cache 2 8 GHz C3 621418 001 1 TB hard drive 7200 rpm 3G 621421 001 500 GB 7200 RPM hard drive 3G 628881 001 AMD Athlon II X2 265 processor dual core 1 MB cache 3 3 GHz C3 628882 001 AMD Athlon II X3 450 processor dual core 1 5 MB cache 3 2 GHz C3 628883 001 AMD Athlon II X4 645 processor dual core 2 MB cache 3 1 GHz C3 632921 001 AMD Athlon II X2 265 dual core 1 MB cache 3 3 GHz C3 632922 001 AMD Athlon II X2 270 processor dual core 1 MB cache 3 4 GHz C3 632923 001 AMD Phenom II X4 z960T processor dual core 1 MB cache 3 0 GHz E0 632938 001 750 GB 7200 RPM hard drive 3G 634906 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter for use in models with Windows 8 635802 001 Memory module 1 GB PC3 10600 1333 MHz for use in only 7300 models 635803 001 Memory module 2 GB PC3 10600 1333 MHz for use in only 7300 models 636928 001 320 GB 7200 RPM hard drive 6G 638003 001 AMD Athlon II X3 455 processor dual core 1 5 MB cache 3 3 GHz C3 638004 001 AMD Athlon II X4 650 processor dual core 2 MB cache 3 2 GHz C3 638005 001 AMD Sempron 145 processor single core 1 MB cache 2 9 GHz C3 638132 001 ATI Radeon HD 6450 1 GB graphics adapter 638404 001 System board for use i
2. Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive 40 Chapter5 Serial ATA SATA Drive Guidelines and Features SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A dri
3. Solving Power Problems 151 Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded Te 4 5 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region Open the access panel and ensure the power supply cable is seated into the connector on the system board Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly Replace the power supply Replace the system board The incorrect external power supply adapter is being used on The power supply adapter must be at the correct power the All in One or USDT rating and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied power supply adapter 152 Appendix A Troubleshooting Without Diagnostics Solving Hard Drive Problems Table A 3
4. ceeeeeeeeeeneeeeeeeenaeeeeeeeaeeeeeeeentaeeeeseeaas 186 Downloading HP PC Hardware Diagnostics to a USB device 0 eee eeeeeee eee eeeeneeeeeeeentaeeeeeeeaas 187 Appendix C Backup and ROCOVGIY sissicsssissccscnnsssssicsannnrcsssannunwessysasanvenedvensensonnesssssrxesneesdsinananmecassnanmnesevearxaeee 188 Restoring and recovering in WINdOWS 7 eceeeeeeeeeeeeeeee eee eeeeeae eee eeeeaaaeeeeeeeaaeeeeeeeeiaeeeeeseeenaeeeeeeneaaes 188 viii System RROSLOME ionni Maa ae aA eana Aa a a aAa EA 188 oyslam RECOVENY occ tis ianccec ans stn angedeesste dagececsuns idaudeds sas ipenduc st bebagdebhyedadtgedeceh ad 188 System Recovery when Windows is responding eseeeeeeeeeeeeeeeeeeeeeeneee 189 System Recovery when Windows is not responding sseeeeeeeeeeees 190 System recovery USING recovery media eee cececeeeeeeeeteteeeeeeeeeeeettaeeeeeeteeaaas 190 Creating recovery media oo cceeereee eee eeetteeeeeeeeeeeettaaeeeeeeeeeenee 191 Using recovery media i cececectecccceettteeecdccceeetebneedcenecenbneeedecdeneentbneee 192 Backup and recovery in WIndows 8 00 cece ceeeeene eee eeeeeaae eter NiNa ERARA ENEAN E RETARA RERET SRRA 193 Backing Up your information 00 0 0 cceeee eee eecte eter a EEEE 193 Performing a system recovery ccceceeeeettteeee cette et ttie eee eee e eee eee eee eeeaaaeeeeeeeeeiaeeeeeeeneaaees 194 Using the Windows recovery tools 0 ceeeeeceeeeeeee eee
5. Description Spare part number Graphics adapters for use in models without Windows 8 ATI Radeon HD 7570 2 GB graphics adapter for use only on 7500 models 679219 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models 679218 001 ATI Radeon HD 6450 1 GB graphics adapter 638132 001 ATI Radeon HD 6570 2 GB graphics adapter full height 638405 001 ATI Radeon HD 6570 1 GB graphics adapter 659355 001 ATI Radeon HD 6450 512 MB graphics adapter 647449 001 nVidia GeForce GT405 2 GB graphics adapter full height 638406 001 nVidia GeForce GT405 512 MB graphics adapter 657108 001 nVidia GeForce GT520 1 GB graphics adapter full height 657399 001 Microtower MT Chassis Spare Parts 27 Description Spare part number nVidia GeForce GT530 2 GB graphics adapter full height 657106 001 nVidia GeForce GT545 3 GB graphics adapter full height 657107 001 nVidia GeForce GT620 1 GB graphics adapter full height for use only on 7500 models 687579 001 nVidia GeForce GT630 2 GB graphics adapter full height for use only on 7500 models 687580 001 nVidia GeForce GT640 3 GB graphics adapter full height for use only on 7500 models 687226 001 Graphics adapters for use in models with Windows 8 ATI Radeon HD 7570 2 GB graphics adapter for use only on 7500 models with Windows 8 701403 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models with Windows 8 701402 001 nVidia GeForce GT640 3 GB
6. 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Recommended action 1 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 2204 Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer If the erro
7. 638630 001 Intel Core i5 2400 processor 3 1 GHz 6 MB L3 cache 95W 638631 001 Intel Core i5 2500 processor 3 3 GHz 6 MB L3 cache 95W 638806 001 Hood sensor 638817 001 640953 001 Intel Core i5 2400S processor 2 5 GHz 6 MB L3 cache 65W 647450 001 ATI Radeon HD6450 PCle x16 graphics card 512 MB 647451 001 ATI Radeon HD6450 PCle x16 graphics card 1 GB 654601 001 Intel Core i5 2300 processor 2 8 GHz 6 MB L3 cache 95W 655971 001 Intel Pentium Dual Core G620 processor 2 6 GHz 3 MB L3 cache 65W 655972 001 Intel Pentium Dual Core G840 processor 2 8 GHz 3 MB L3 cache 65W 655973 001 Intel Pentium Dual Core G850 processor 2 9 GHz 3 MB L3 cache 65W 656598 001 System board for use in models with 65W processors includes replacement thermal material 656722 001 Power supply 220W 656789 001 nVidia GeForce 405 PCle x16 graphics card 1 GB 656790 001 Intel Core i5 2405S processor 2 5 GHz 6 MB L3 cache 65W 656833 001 SATA cable 370 mm 656789 001 nVidia GeForce 405 PCle x16 graphics card 1 GB 656832 001 Access panel 656834 001 Chassis fan 38 Chapter 4 Illustrated parts catalog Spare part Description number 656835 001 Front bezel 656983 001 Front I O and card reader 6 in 1 656984 001 Power switch LED assembly 657111 001 Intel Core i5 2310 processor 2 9 GHz 6 MB L3 cache 95W 65740
8. Table of contents EPS SERN O 5s 5 so Saas gc celo co van acco to pas stale A 1 Standard Configuration cece eee een eee eee eiai iax iridna esse eee eaaeeeeeseeenaaeeeeeeeeaaeeeeeeeeeneeeeeseeenaees 1 Serviceability Features viis csccve eee ceeedeaacatiedevesegdiievdeasgdviaeeeeeedeivadeasgdeadvesaseteiiaenas iaeeeeee deeds 2 Microtower COMPONENIS oniani a henduasamesliedde sauna dcandacthadahaddedasanaadecgerasdusunadens 2 Small Form Factor Component 2 ceeeeeeecceccaeceeeceeeeeeeeeeeeeeeeeeeeceecseeeeceaaeaaacaeccaeeeeeeeeeeeeeeeeess 3 2 Activating and Customizing the Software ccccccsseeeneeeseseeeeseeeneeeeeeseesesseeeeseeseeseeesaeeseseeeeeeesesseeaaeseeseeenenes 4 Activating and customizing the software in WiNdOWS 7 ssssesesssseserrsseserrrssstirrssstttrrrsssttrrnnstterrnssrrennnt 4 Activating the Windows operating system sessssessriirsssessrrrssstttrrrrssstttnrnssstttnnnsnssten rnnt 4 Downloading Windows 7 Update ssosmiessisisssidiyiarniiisii iaNniin i ANANE 5 Installing or upgrading device drivers cee eee etter terre aeee sere eteeeeee ee tiaeeeeeeeetaea 5 Customizing the monitor display cc cccceceeeeeeeeeeeeeeee eter stinna renie SAREMA AARRETTA EEA 5 Activating and customizing the software in Windows 8 0 cccccceeeeeeeeeeeeeee eee tetieeee eset tiieeeeeeetaeeeeeenene 5 Activating the Windows Operating System 0 cece eciee eee eitieeeeeeetaeeeeeeetiaeeeeeren
9. 2 GB 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DDR3 SDRAM DIMMs The memory sockets on the system board are as follows Four DIMM slots for HP Pro 3305 HP Elite 7300 and HP Elite 7500 Two DIMM slots for HP Pro 3300 These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB for HP Pro 3305 8 GB for HP Pro 3300 HP Elite 7300 and HP Elite 7500 HP Pro 3300 HP Elite 7300 Memory For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 9 DDR3 1333 MHz 9 9 9 timing e contain the mandatory JEDEC SPD information Memory 55 In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported HP Elite 7500 Memory For proper system operation the DDR3 SDRAM DIMMs must be e __industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e con
10. Network controller interrupt is shared with an expansion board The network controller is defective Under the Computer Setup Advanced menu change the resource settings for the board Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Network drivers are not loaded or driver parameters do not match current configuration Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board was added to the computer Cause Network controller interrupt is shared with an expansion board The network controller requires drivers Solution Under the Computer Setup Advanced menu change the resource settings for the board Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and conflicts wi
11. T 2 i 2 3 Close unnecessary applications to free up memory Add more memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Go to Start gt All Programs gt Accessories gt Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application Add more memory Upgrade the graphics solution Cause unknown Restart the computer Solving General Problems 149 Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protectio
12. Rearrange the DIMMs so that each channel has the same amount of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 200 Appendix E POST Error Messages Table E 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not CPU fan is not connected or may have 1 Reseat CPU fan Detected malfunctio
13. Failure to install the fan duct may cause the computer to overheat Fan Sink 135 Processor Description Intel Core i7 processors Spare part number 2600S 2 7 GHz 8 MB L3 cache 65W 638419 001 Intel Core i5 processors 2500S 2 7 GHz 6 MB L3 cache 65W 638420 001 2500 3 3 GHz 6 MB L3 cache 95W 638631 001 2405S 2 5 GHz 6 MB L3 cache 65W 656790 001 2400S 2 5 GHz 6 MB L3 cache 65W 640953 001 2400 3 1 GHz 6 MB L3 cache 95W 638630 001 2320 3 0 GHz 6 MB L3 cache 95W 665121 001 001 2310 2 9 GHz 6 MB L3 cache 95W 657111 001 2300 2 8 GHz 6 MB L3 cache 95W 654601 001 Intel Core i3 processors 2130 3 4 GHz 3 MB L3 cache 65W 665120 001 2125 3 3 GHz 3 MB L3 cache 65W 677427 001 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2105 3 1 GHz 3 MB L3 cache 65W 655970 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core processors G860 3 0 GHz 3 MB L3 cache 65W 665123 001 G850 2 9 GHz 3 MB L3 cache 65W 655973 001 G840 2 8 GHz 3 MB L3 cache 65W 655972 001 G630 2 7 GHz 3 MB L3 cache 65W 665122 001 G620 2 6 GHz 3 MB L3 cache 65W 655971 001 G540 2 5 GHz 2 MB L3 cache 65W 665119 001 G530 2 4 GHz 2 MB L3 cache 65W 665117 001 G530T 2 0 GHz 2 MB L3 cache 35W 665118 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel
14. Maintenance amp Service Guide HP Elite 7500 Microtower HP Elite 7300 Microtower HP Pro 3300 Microtower HP Pro 3305 Microtower HP Pro 3300 Small Form Factor Copyright 2011 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance amp Service Guide Fourth Edition November 2012 First Edition June 2011 Document Part Number 663321 004 About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information iv About This Book
15. RY ON From the inside of the computer remove the power switch cable from the tabs on the computer floor Power Switch 127 5 Disconnect the power switch cable from the front USB assembly cable 6 From the outside front of the computer press the tab on the right side of the power switch 1 to disengage it from the chassis 7 Rotate the power switch right to left 2 and then remove it from the computer 3 while routing the cable through the hole in the front of the chassis To install the power switch reverse the removal procedure 128 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Front USB Assembly Description Spare part number Front I O and card reader 6 in 1 656983 001 The front USB assembly is secured to the front of the chassis with one screw Push the assembly into the chassis to remove it 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 2 3 Remove the front bezel Front Bezel on page 107 4 Disconnect the four cables from the system board as follows e Yellow connector labeled F_AUDIO e White connector labeled MINI_LED e White connector labeled F_USB3 e Black connector labeled F_USB2 QODBITZS Ap l Wn U ys Front USB Assembly 129 5 Remove the cables from the clip on the base pan of the computer MN Ql sw ye wat tit Ces 6 F
16. Resetting the Password Jumper Model 7300 7500 213 Clearing and Resetting the CMOS Models 3300 3305 The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static e
17. X wo eee eo ames Item Description Spare part number 1 Chassis fan 657103 001 2 Fan sink includes replacement thermal material For use in models with Intel processors 657402 001 For use in models with AMD processors 656985 001 3 Front I O and USB assembly For use on 3300 3305 models 657110 001 For use on 7500 7300 models 657113 001 Card reader not illustrated 15 in 1 card reader assembly 657099 001 Card reader bezel blank 657853 001 Card reader bezel 657854 001 RTC battery not illustrated 319603 001 Mouse optical USB not illustrated 596410 001 RTC battery 319603 001 Rubber feet not illustrated 530593 001 26 Chapter 4 Illustrated parts catalog Drives Description Spare part number Hard drive 3 TB 7200 rpm 696961 001 3 TB 5400 rpm 668149 001 2 TB 7200 rpm 616608 001 2 TB 5400 rpm 613210 001 1 5 TB 7200 rpm 613209 001 1 5 TB 5400 rpm 652272 001 1 TB 7200 rpm 3G 621418 001 750 GB 7200 rpm 6G 639363 001 750 GB 7200 rpm 3G 632938 001 500 GB 7200 rpm 3G 621421 001 320 GB 7200 rpm 6G 636928 001 256 GB solid state drive SSD 661842 001 128 GB solid state drive SSD 665961 001 120 GB solid state drive SSD 661841 001 Optical drive Blu ray BD RW SuperMulti DL Drive with LightScribe for use in 7500 7300 models 617030 001 16X SATA DVD RW drive 581600 001 Bezel optical drive 657852 001 Misc Boards
18. 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Click the Properties button 4 Click the Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option Solving Network Problems 171 Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status
19. 299 3 4 5 Turn on or restart the computer Repeatedly press F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Setup utility NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e f you have made changes that you do not want applied select Ignore Changes and Exit e To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults Ey NOTE Not all settings shown in the following sections are available for all models A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10
20. Channel A should be populated with the 2 GB DIMM and Channel B should be populated with the 1 GB DIMM With this configuration 2 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed Removing DIMMs Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 42 When handling a memory module be
21. System board for use in models with 65W Intel processors on 3300 models includes replacement thermal material System board for use in 7300 models with Intel processors includes thermal material Power supply 300W 656790 001 Intel Core i5 2405S 2 5 GHz 6 MB L3 cache 65W 656985 001 Fan sink for use in models with AMD processors includes replacement thermal material 657100 001 AMD Phenom II X2 560 processor dual core 1 MB cache 3 3 GHz C3 657101 001 AMD Phenom II X2 565 processor dual core 1 MB cache 3 4 GHz C3 657102 001 SATA cable 165 mm 657103 001 Chassis fan 657104 001 Access panel 657105 001 Power switch LED assembly 657106 001 657107 001 657108 001 657109 001 nVidia GeForce GT530 2 GB graphics adapter full height nVidia GeForce GT545 3 GB graphics adapter full height nVidia GeForce GT405 512 MB graphics adapter Front bezel for use on 3300 3305 models 657110 001 Front I O and USB assembly for use on 3300 3305 models 657111 001 Intel Core i5 2310 processor 2 9 GHz 6 MB L3 cache 65W for use in 7500 7300 models 657112 001 Front bezel for use on 7500 7300 models 657113 001 Front I O and USB assembly for use on 7500 7300 models 657399 001 nVidia GeForce GT520 1 GB graphics adapter full height 657401 001 DVI to VGA adapter HF 657402 001 Fan sink for use in models with Intel processors inc
22. Utility Heading Table File Computer Setup File on page 9 Storage Computer Setup Storage on page 10 Security Computer Setup Security on page 13 Power Computer Setup Power on page 17 Advanced Computer Setup Advanced on page 18 Chapter 3 Computer Setup F10 Utility Computer Setup File YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 2 Computer Setup File Option Description System Information Lists Product name e SKU number e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number e ME firmware version e ME Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as
23. and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Operating Guidelines 45 Routine Care General Cleaning Safety Precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 46 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue A
24. pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue not turning 2 Open hood press power button and see if until problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is plugged onto the system board header The heat sink fan assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed 1 Check to see that the processor is present times once every second not an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth OR iteration but LEDs continue 2 Check if a device is causing the problem by until problem is solved The incorrect external removing ALL attached devices such as power supply adapter is hard diskette or optical drives and being used on the USDT expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until
25. screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control to reset the resolution Monitor is configured to use an input that is not active 158 Appendix A Troubleshooting Without Diagnostics Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video graphics error Solution For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Re
26. 696887 001 System board for use in 7500 models with Windows 8 with no Digital Product Key DPK 696887 501 System board for use in 7500 models with Windows 8 Standard 696887 601 System board for use in 7500 models with Windows 8 Professional 69696 1 001 3 TB 7200 rpm SATA hard drive Microtower MT Chassis Spare Parts 31 Spare part number 701396 001 701397 001 701398 001 Description Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter Antenna for use with 1x1 WLAN modules Atheros AR9462 802 11b g n WiFi Adapter 701399 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo 701402 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models with Windows 8 701403 001 ATI Radeon HD 7570 2 GB graphics adapter for use only on 7500 models with Windows 8 701404 001 nVidia GeForce GT620 1 GB graphics adapter for use only on 7500 models with Windows 8 701405 001 nVidia GeForce GT630 2 GB graphics adapter for use only on 7500 models with Windows 8 32 Chapter 4 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Computer major components E 4 eecece Item Description Spare part number 1 Access panel 656832 001 2 Front bezel 656835 001 3 Power supply 220W 656722 001 270W 665224 001 4 System board includes replacement thermal material For use in models with 65W processors 656598 001 For use in models with 95W processo
27. AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the access panel 4 Locate the CMOS password header Ey NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see
28. AMT Configuration Allows you to set e AMT enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled e Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed
29. An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V 42 Chapter6 Routine Care and Disassembly Preparation Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ey NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The follow
30. Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Solution Log on to your ISP and launch the desired program Solving Internet Access Problems 181 Solving Software Problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications e Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 198 to determine possible causes See the Worldwide Limited Warranty for terms and conditions 182 Appendix A Troubleshooting Without Diagnostics Computer will not continue after HP logo screen displays Cause System files may be damaged Solution In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent
31. Device Security Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure CD ROM is enabled in Storage gt Boot Order 176 Appendix A Troubleshooting Without Diagnostics Table A 14 Solving CD ROM and DVD Problems continued System will not boot from CD ROM or DVD drive Cause Network Boot is enabled in Computer Setup Solution Run the Computer Setup utility and disable Network Boot in Security gt Network Boot Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 169 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer
32. Disconnect the power cable and data cable from the rear of the optical drive 8 Slide the drive out of the computer To install an optical drive reverse the removal procedures When installing an optical drive slide the drive back until the hole on the drive aligns with the alignment hole on the computer 76 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Removing a Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 Drives 77 3 Locate hard disk drive in the computer 4 Remove the two screws that secure the hard drive cage to the computer t 78 Chapter7 Removal and Replacement Procedures Microtower MT Chassis 5 Press the latch at the side of the hard drive cage to release it 6 Lift the cage partially out of the computer Drives 79 7 Disconnect the cables from the of the hard drive 80 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 8 The cage may contain one or two
33. Form Factor SFF Chassis Expansion Card Description Spare part number Graphics cards nVidia GeForce GT530 2 GB graphics adapter 659354 001 nVidia GeForce GT520 1 GB graphics adapter 657400 001 nVidia GeForce 405 PCle x16 graphics card 1 GB 656789 001 ATI Radeon HD7350 512 MB graphics adapter 676356 001 ATI Radeon HD6570 1 GB graphics adapter 659355 001 ATI Radeon HD6450 PCle x16 graphics card 1 GB 647451 001 ATI Radeon HD6450 PCle x16 graphics card 512 MB 647450 001 The HP Pro 3300 SFF has one PCle x16 expansion slot three PCle x1 expansion slots and one MiniPCI slot Expansion Slot Locations Model 3300 shown ERETT ae AL Item Description 1 PCI Express x1 expansion slots 3 2 PCI Express x16 expansion slot 3 MiniPCI slot Expansion Card 113 PCle X16 PCle x1 PCI PCI Ey NOTE Board appearance and color may vary Ey NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot Item Description PCle X16 PCI Express x16 expansion slot PCle x1 PCle x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 Remove the access panel Access Panel on page 105 3 Locate the correct vacant expansion socket on the system board and the correspon
34. GHz E0 666426 001 X6 1055T quad core 2 MB L2 cache 2 8 GHz C3 617838 001 X6 1035T quad core 2 MB L2 cache 2 6 GHz C3 617837 001 X4 z960T dual core 1 MB cache 3 0 GHz EO 632923 001 X4 z840T dual core 1 MB cache 2 9 GHz EQ 638410 001 X2 565 dual core 1 MB cache 3 4 GHz C3 657101 001 X2 560 dual core 1 MB cache 3 3 GHz C3 657100 001 X2 550 dual core 1 MB cache 3 1 GHz C3 614518 001 AMD Athlon II processors X4 650 dual core 2 MB cache 3 2 GHz C3 638004 001 X4 645 dual core 2 MB cache 3 1 GHz C3 628883 001 X4 635 dual core 2 MB cache 2 9 GHz C3 617834 001 X3 455 dual core 1 5 MB cache 3 3 GHz C3 638003 001 X3 450 dual core 1 5 MB cache 3 2 GHz C3 628882 001 X2 270 dual core 1 MB cache 3 4 GHz C3 632922 001 X2 265 dual core 1 MB cache 3 3 GHz C3 632921 001 62888 1 001 X2 260 dual core 1 MB cache 3 2 GHz C3 614513 001 X2 220 dual core 1 MB cache 2 8 GHz C2 611192 001 AMD Sempron processor 145 single core 1 MB cache 2 9 GHz C3 638005 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the rear facing toward you oS Remove the fan sink Fan Sink Assembly on page 91 94 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 5 If you are removing an Intel processor rotate the locking lev
35. GT440 1 5 GB graphics adapter full height 638408 001 nVidia GeForce GT440 3 GB graphics adapter full height 638409 001 nVidia GeForce GT520 1 GB graphics adapter full height 657399 001 nVidia GeForce GT530 2 GB graphics adapter full height 657106 001 nVidia GeForce GT545 3 GB graphics adapter full height 657107 001 nVidia GeForce GT620 1 GB graphics adapter full height for use only on 7500 models 687579 001 nVidia GeForce GT630 2 GB graphics adapter full height for use only on 7500 models 687580 001 nVidia GeForce GT640 3 GB graphics adapter full height for use only on 7500 models 687226 001 Graphics cards for use in models with Windows 8 ATI Radeon HD 7570 2 GB graphics adapter for use only on 7500 models 701403 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models 701402 001 nVidia GeForce GT640 3 GB graphics adapter for use only on 7500 models 701828 001 nVidia GeForce GT630 2 GB graphics adapter for use only on 7500 models 701405 001 nVidia GeForce GT620 1 GB graphics adapter for use only on 7500 models 701404 001 The HP Pro 3300 3305 has three PCI Express x1 expansion slots one PCI Express x16 expansion slot and one MiniPCI expansion slot The expansion slots accommodate full height or half height expansion cards Expansion Slot Locations Model 3300 shown Expansion Cards 61 Ly E Item Description 1 PCI Express x1 expansion slots 3 2 PCI Express x16 expansion slot 3 MiniPCI
36. Loading Files message appears on the screen 5 Under I need help immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs or a USB flash drive from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place Ey NOTE Some features might not be available on systems that are shipped without a Windows operating system To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs Ey NOTE You cannot use DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs You have the option of creating a recovery USB flash drive instead using a high
37. See Appendix B Password Security and Resetting CMOS on page 211 660 Display cache is detected unreliable 912 Computer Cover Has Been Removed Since Last System Startup Integrated graphics controller display cache is not working properly and will be disabled Computer cover was removed since last system startup Replace system board if minimal graphics degrading is an issue No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assi
38. See Computer Setup File on page 9 in the Computer Setup File table Ey NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 9 in the Computer Setup File table 20 Chapter 3 Computer Setup F10 Utility 4 Illustrated parts catalog This chapter provides spare part information for all chassis Microtower MT Chassis Spare Parts Computer Major Components Microtower MT Chassis Spare Parts 21 Item Description Spare part number 1 Access panel 657104 001 2 Front bezel For use on 3300 3305 models 657109 001 For use on 7500 7300 models not illustrated bezel is identical except for branding 657112 001 3 Power supply 300W 656721 001 4 System board includes replacement thermal material For use in models with AMD processors on 3305 models 638404 001 For use in models with 65W Intel processors on 3300 models 656598 001 For use in models with 95W Intel processors on 3300 models 660281 001 For use in models with Intel processors on 7300 models 656599 001 For use in models with Intel processors on 7500 models without Windows 8 687940 001 For use in 7500
39. Setup Drive responds slowly immediately after power up Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly or not properly configured Solution See the documentation that came with the optional device Movie will not play in the DVD drive Cause Movie may be regionalized for a different country Solution See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Solving CD ROM and DVD Problems 177 Cannot eject compact disc tray load unit Cause Disc not properly seated in the drive Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Media is corrupt Solution Try different media to confirm whether media is valid Media has been inserte
40. Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems 155 Solving Media Card Reader Problems Table A 4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows Cause Solution By default Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format Some FAT file system to format the media card in a computer with digital cameras use the FAT FAT16 amp FAT12 format and Windows can not operate with a FAT32 formatted card A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read onl
41. Solving Hard Drive Problems Hard drive error occurs Cause Hard disk has bad sectors or has failed Solution 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 169 section If the system sti
42. USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving USB Flash Drive Problems 179 Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not
43. ccceeeceeeeeeeeee eee eee eecneeeeeeeeeaeeeeeeeeeaeeeeeeeeencaeeeeeeeeaaas 167 Solving Hardware Installation Problems c cece eee eene eee eeennne eee eeeeaeee eee saeeeeeeeeaaeeeseesneeeeeeeaes 169 solving Network Problems iisecccetetieeeecetdtveteciedd handed peed ee deca eve acetate 171 Solving Memory ProbDlGIMs veiciecssiscctacenesevdecdecceenvddcuadzaet yeececdygserssindlaeveceeeedseaczezeebiedigesaseeducmndeaatednlageass 174 Solving Processor Problems cee tte ee eee eer e eee eee renee eee naaeeeeeeeeeaaeeeeenaaees 176 Solving CD ROM and DVD Problem 0 eceeeeeee ener eee eit EEEE EEE E 176 solving USB Flash Drive Problem ssiscsiisccdscssblededecsebladateneieedeczels diedinesevevhiadaesdinaiiieseielnterendndtes 179 Solving Front Panel Component Problems 0 0 0 0 eee iene eee etter eee e eines eee reeeeeeeeneeeeeeeenea 180 solving Internet Access Problems oecccencsadicniireiciii anni an eda EEEE 180 Solving Software Problem ariimososidsissrriiiris iren i E e E NTE ANE daS 182 Contacting Customer Support ecccccecceeeeeeeeeeeeeee cece caaaaaaeaeeeaeeeeeeeeeeeeeeeseesecccccaecaeecaeeeeeeeeees 184 Appendix B HP PC Hardware Diagnostics eeeeeeceeeeeeeeeee eee seneenneenseeaneeeeeeseeseeeeeeeeeessaaaenasseeneeeeseees 185 Why run HP PC Hardware Diagnostics 0 cece eee teee eesti eee e ee eeee eee taeeeeeeeeieeeeeetieeeeeeees 185 How to access and run HP PC Hardware Diagnostics
44. every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes 11 eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on None and LEDs are not flashing 210 Appendix E POST Error Messages Beeps Possible Cause Bad option card The current processor does not support a feature previously enabled on this system System unable to power on Recommended Action a Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away Once a bad card is identified remove and replace the bad option card Replace the system board Install a TXT capable processor Disable TXT in the Computer Setup F10 utility Reinstall the original processor Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following i 2 OR Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region Replace the system board Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 4 Check that the unit is p
45. graphics adapter for use only on 7500 models with Windows 8 701828 001 nVidia GeForce GT630 2 GB graphics adapter for use only on 7500 models with Windows 8 701405 001 nVidia GeForce GT620 1 GB graphics adapter for use only on 7500 models with Windows 8 701404 001 WLAN modules Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter for use in models with Windows 8 634906 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 701396 001 Atheros AR9462 802 11b g n WiFi Adapter 701398 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo 701399 001 Sequential Part Number Listing Spare part Description number 319603 001 RTC battery not illustrated 530593 001 Rubber feet 581600 001 16X SATA DVD RW drive 585157 001 Memory module 4 GB PC3 10600 1333 MH 593890 001 Antenna for use with 2x2 WLAN modules 596410 001 Mouse USB optical 611192 001 AMD Athlon II X2 220 processor dual core 1 MB cache 2 8 GHz C2 613209 001 1 5 TB hard drive 613210 001 2 TB 5400 rpm hard drive 614513 001 AMD Athlon II X2 260 processor dual core 1 MB cache 3 2 GHz C3 614518 001 AMD Phenom II X2 550 processor dual core 1 MB cache 3 1 GHz C3 616608 001 2 TB 7200 rpm hard drive 617030 001 Blu ray BD RW SuperMulti DL Drive with LightScribe for use in 7300 7500 models 617834 001 AMD Athlon II X4 635 processor dual core 2 MB cache 2 9 GHz C3 28 Chapter 4 Illustrated parts catalog
46. important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Without Diagnostics on page 144 chapter for information on backing up the CMOS settings y NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP its authorized partners or its agents A CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 EY NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 102 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 5 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp sn
47. in the spares kit to the top of the processor and install the heat sink atop the processor 6 Goto step 8 7 If using a new fan sink remove the protective covering from the bottom of the fan sink and place it in position atop the processor 8 Secure the fan sink to the system board and system board tray with the 4 captive screws and attach the fan sink control cable to the system board Z CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 96 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Ey NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found on the Web at http h18000 www1 hp com support files Processor 97 Power Supply Description Spare part number Power supply 300W 656721 001 WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer NOTE When installing a new power supply be sure t
48. models with Windows 8 with no Digital Product Key DPK 696887 001 For use in 7500 models with Windows 8 Standard 696887 501 For use in 7500 models with Windows 8 Professional 696887 601 Memory modules not illustrated PC3 10600 1333 MHz for use in 7300 and 3300 series models e 4 GB 585157 001 e 2 GB 635803 001 e 1 GB 635802 001 PC3 12800 1666 MHz for use in 7500 models e 4 GB 671613 001 e 2 GB 671612 001 Processors include replacement thermal material not illustrated Intel processors Intel Core i7 e 3770K 3 5 GHz 8 MB L3 cache 77W for use only on 7500 models 688165 001 e 3770 3 4 GHz 8 MB L3 cache 77W for use only on 7500 models 688164 001 e 2600S 2 8 GHz 8 MB L3 cache 65W 638419 001 Intel Core i5 e 3570K 3 4 GHz 6 MB L3 cache 77W for use only on 7500 models 688163 001 e 3570 3 4 GHz 6 MB L3 cache 77W for use only on 7500 models 688162 001 e 3550 3 3 GHz 6 MB L3 cache 77W for use only on 7500 models 687944 001 e 3470 3 2 GHz 6 MB L3 cache 77W for use only on 7500 models 687943 001 e 3450 3 1 GHz 6 MB L3 cache 77W for use only on 7500 models 687942 001 22 Chapter 4 Illustrated parts catalog Item Description Spare part number e 3330 3 0 GHz 6 MB L3 cache 77W for use only on 7500 models 687941 001 e 2500S 2 7 GHz 6 MB L3 cache 65W 638420 001 e 2500 3 3 GHz
49. must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 116 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Reattach the bracket to the back of the computer Expansion Card 117 10 Connect external cables to the installed card if needed Connect internal cables to the system 11 board if needed Reconfigure the computer if necessary Cable Management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power sup
50. of your computer From the Start screen type restore click Settings and then select from the list of displayed options YNOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs Type backup on the Start screen click Settings and then select Save backup copies of your files
51. out of the chassis To install the system board reverse the removal procedure Ey NOTE When replacing the system board you must also change the chassis serial number in the BIOS System Board 141 CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery Ey NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power A WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Q Do not attempt to recharge the battery Q Do not expose to temperatures higher than 60 C 140 F Q Do not
52. quality USB drive 190 AppendixC Backup and Recovery If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB Ey NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off Creating recovery media To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive Ey NOTE You must use a flash drive with a capacity of at least 8 GB 1 2 6 Close all open programs Insert the USB flash drive into a USB port on the computer Clic
53. recognized by the computer Cause Device is not properly connected The device does not have power Solution 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work The device is not working 1 If possible replace the cable 2 Restart the computer 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security gt USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Web browser is not set up properly Verify Internet settings or contact your ISP for assistance Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a p
54. system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable 160 Appendix A Troubleshooting Without Diagnostics Out of Range displays on screen Cause Video resolution and refresh rate are set higher than what the monitor supports Solution Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer so that the new settings take effect To enter Safe Mode in Windows 7 1 Restart the computer 2 Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options
55. the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper from pins 6 and 4 6 Place the jumper on pins 4 or 2 for 10 15 seconds 7 Put the jumper back on pins 6 or 4 6m5 6 5 443 48s Z2leJ9 1 2 Default Clear CMOS 8 Replace the access panel 9 Reconnect the external equipment 10 Plug in the computer and turn on power Allow the operating system to start Clearing and Resetting the CMOS Model 7300 7500 215 G Specifications MT Specifications Table G 1 Specifications Chassis Height 15 08 in 38 2 cm Width 6 82 in 17 3 cm Depth 16 58 in 42 1 cm Approximate Weight 22 0 Ib 10 0 kg Temperature Range Operating 41 to 95 F 5 to 35 C Nonoperating 22 to 149 F 30 to 65 C Relative Humidity noncondensing Operating 15 90 15 90 15 90 15 90 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Energy Consumption 70 8 W Normal Operation 1 77 W Sleep Energy Star Low Power Mode 0 72 W Off 230 VAC Heat Dissipation 57 2 W or 195 2BTU Hr Normal Operation 1 30 W or 4 44BTU Hr Sleep Energy Star Low Power Mode 0 54 W or 1 84BTU Hr Off 216 Appendix G Specifications Table G 1 Specifications continued Model 300W Rated Voltage Range 100 240 VAC 1 Heat dissipation is calculated based on the measured watts assuming the service lev
56. the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is on Solution Press the Num Lock key The Num Lock light should be off if you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solving Keyboard and Mouse Problems 167 Table A 9 Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Press the Windows logo to open the Settings c
57. the processor and install the fan sink atop the processor 5 Goto step 7 6 If using a new fan sink remove the protective covering from the bottom of the fan sink and place it in position atop the processor 7 Secure the fan sink to the system board and system board tray CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Processor 137 2 NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply Description Spare part number Power supply 220W 656722 001 Power supply 270W 665224 001 A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used Z WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal inj
58. to release it from the chassis frame Be sure not to scrape the card against the other components 64 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Store the removed card in anti static packaging Expansion Cards 65 7 Ifyou are not installing a new expansion card install an expansion slot cover to close the open slot Z CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install an expansion card locate where the card will be seated inside the computer 66 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis To install an expansion card locate where the card will be seated inside the computer Connect external cables to the installed card if needed Connect internal cables to the system board if needed Reconfigure the computer if necessary Refer to for instructions on using Computer Setup Expansion Cards 67 Cable Management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam c
59. with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image or create system repair media Backup and recovery in Windows 8 193 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image Th
60. 0 001 nVidia GeForce GT520 1 GB graphics adapter 657401 001 DVI to VGA adapter HF 657402 001 Fan sink includes replacement thermal material 657403 001 Fan duct 657851 001 DVI to VGA adapter 29 pin HF 659354 001 nVidia GeForce GT530 2 GB graphics adapter 659355 001 ATI Radeon HD6570 1 GB graphics adapter 660261 001 Feet 660281 001 System board for use in models with 95W processors 665117 001 Intel Pentium Dual Core G530 processor 2 4 GHz 2 MB L3 cache 65W 665118 001 Intel Pentium Dual Core G530T processor 2 0 GHz 2 MB L3 cache 35W 665119 001 Intel Pentium Dual Core G540 processor 2 5 GHz 2 MB L3 cache 65W 665120 001 Intel Core i3 2130 processor 3 4 GHz 3 MB L3 cache 65W 665121 001 Intel Core i5 2320 processor 3 0 GHz 6 MB L3 cache 95W 665122 001 Intel Pentium Dual Core G630 processor 2 7 GHz 3 MB L3 cache 65W 665123 001 Intel Pentium Dual Core G860 processor 3 0 GHz 3 MB L3 cache 65W 665223 001 System board for use in Brazil 665224 001 Power supply 270W 671734 001 Webcam HD 2200 676356 001 ATI Radeon HD7350 512 MB graphics adapter 677427 001 Intel Core i3 2125 processor 3 3 GHz 3 MB L3 cache 65W Small Form Factor SFF Chassis Spare Parts 39 5 Serial ATA SATA Drive Guidelines and Features Ey NOTE HP only supports the use of SATA hard drives on these models of computer No Parallel ATA PATA drives are supported SATA Hard Drives Serial ATA Hard Drive Characteristics
61. 6 MB L3 cache 65W for use in 7500 7300 models 638631 001 e 2405S 2 5 GHz 6 MB L3 cache 65W 656790 001 e 2400S 2 5 GHz 6 MB L3 cache 65W 640953 001 e 2400 3 1 GHz 6 MB L3 cache 65W for use in 7500 7300 models 638630 001 e 2320 3 0 GHz 6 MB L3 cache 95W for use in 3300 series models 665121 001 e 2310 2 9 GHz 6 MB L3 cache 65W for use in 7500 7300 models 657111 001 e 2300 2 8 GHz 6 MB L3 cache 65W for use in 7500 7300 models 654601 001 Intel Core i3 e 3240 3 4 GHz 3 MB L3 cache 65W for use in 7500 series models 688951 001 e 3220 3 3 GHz 3 MB L3 cache 65W for use in 7500 series models 688950 001 e 2125 3 3 GHz 3 MB L3 cache 65W for use in 3300 series models 677427 001 e 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 e 2105 3 1 GHz 3 MB L3 cache 65W 655970 001 e 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core e G870 3 1 GHz 3 MB L3 cache 65W 691936 001 e G860 3 0 GHz 3 MB L3 cache 65W 665122 001 e G850 2 9 GHz 3 MB L3 cache 65W 655973 001 e G840 2 8 GHz 3 MB L3 cache 65W 655972 001 e G640 2 8 GHz 3 MB L3 cache 65W 691935 001 e G630 2 7 GHz 3 MB L3 cache 65W 665123 001 e G620 2 6 GHz 3 MB L3 cache 65W 655971 001 Intel Celeron e G55 3 3 GHz 2 MB L3 cache 65W 691934 001 AMD processors for use in model 3305 Phenom II e X6 1065T quad core 2 MB L2 cache 2 9 GHz E0 666426 001 e X6 1055T quad core 2 MB L2 cache 2 8 GHz C3 617838 001 e X6 1035T qu
62. AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country Specific Requirements 197 E POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complet
63. Board Description Spare part number System board for use in models with 65W processors includes thermal material 656598 001 System board for use in models with 95W processors includes thermal material 660281 001 System board for use in Brazil includes thermal material 665223 001 The system board is secured to the computer with six screws 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 Remove the access panel Access Panel on page 105 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules seeMemory on page 108 e Expansion cards Expansion Card on page 113 e Heat sink Fan Sink on page 134 e Processor Processor on page 136 4 Remove the fan from the chassis Fan Assembly on page 132 5 Rotate the drive cage to its upright position 6 Rotate the power supply to its full upright position 7 Disconnect all data and power cables from the system board 8 Disconnect the balance of the cables from the system board 140 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 9 Remove the six screws that secure the system board to the chassis l a p a te lt 8 so AY aL 10 Slide the system board away from the rear of the computer to disengage the ports and then lift the board up and
64. Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Solution 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard drive is damaged 154 Appendix A Troubleshooting Without Diagnostics Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST Error Messages on page 198 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause
65. EAA EEEE teen ae 47 Power Supply Fan 00 0 cccccccccccecceeee eee eeee eee tee aa aai aa aAa aea aaa dad Aia aaa adadan teisa 47 Tools and Software Requirements cceccecceeeeeceeeeeeeecenaneacaaecaaecaeeceeeeeeeeeeeeseeeeeeeneess 47 SCREWS oeiia vetebudcscvaivasadaduvadeunana E EEE E ENT O a ae a aaa 48 Cables and Connectors 2 c ccceccecceccecceeeeeeeee centr eee eet eee caaaeaeaeaaaneaeeeaeeeeeeeeeeeeeeeeeeeeeenes 48 FANG Drives scntccscscdctoncescdenewe caegansane cnsaitclcnna dacaacextauuasnannnenanadcexndatencueeaseguecudubunadasadtertvenesannes 48 Lithium Goin Cell Battery cccicciee cctstonieieielcn act A E TEE 49 7 Removal and Replacement Procedures Microtower MT Chassis cccsssseeeceeseeseeeeeeeseesneeeenenseeeeeeees 50 Preparation for DiSASSEMDIY eee ceeeeeeeeeeeeeeee rA EEA EEE AAT NEE E EAEAN 50 Access Panel eccreririrceriii ii in TaT E A DOTEE EAA OOE EE ERE 51 FrOnt BOZell i ceacsvtvavetenccvdcaketensdeesseetetadeenssbtdactecsaed A EAN NE ORTE AAEE 53 MEMON esnie E E E EE E E E 55 DOR3 SDRAM DIMMS ensce AEE RE 55 Populating DIMM SoOCkets ecsccccedsesetencsvdiieresscdcredesltssstediedebesvcncdecuel A T 57 Removing Memory Modules isrener iaeei nana NEEN ea EENAA EEEN 59 ExpanSlon CardS ciscescedee catevecuves sau tesvacaaeta dosed E A A adder nine E 61 Cable Management siizccsssvevleteccsssuvduccenvasveaccesusahecedcensiundigccensiscacedanesisddceneevviscedeasnavecdecedanemcuce
66. GHz 6 MB L3 cache 77W for use only on 7500 models 687942 001 3330 3 0 GHz 6 MB L3 cache 77W for use only on 7500 models 687941 001 2500S 2 7 GHz 6 MB L3 cache 65W 638420 001 2500 3 3 GHz 6 MB L3 cache 65W for use in 7300 models 638631 001 2405S 2 5 GHz 6 MB L3 cache 65W 656790 001 2400S 2 5 GHz 6 MB L3 cache 65W 640953 001 2400 3 1 GHz 6 MB L3 cache 65W for use in 7300 models 638630 001 2320 3 0 GHz 6 MB L3 cache 95W for use in 3300 series models 665121 001 2310 2 9 GHz 6 MB L3 cache 65W for use in 7300 models 657111 001 2300 2 8 GHz 6 MB L3 cache 65W for use in 7300 models 654601 001 Intel Core i3 processors 3240 3 4 GHz 3 MB L3 cache 65W 688951 001 3220 3 3 GHz 3 MB L3 cache 65W 688950 001 2125 3 GHz 3 MB L3 cache 65W 677427 001 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2105 3 1 GHz 3 MB L3 cache 65W 655970 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core processors G870 3 1 GHz 3 MB L3 cache 65W 691936 001 G860 3 0 GHz 3 MB L3 cache 65W 665123 001 G850 2 9 GHz 3 MB L3 cache 65W 655973 001 G840 2 8 GHz 3 MB L3 cache 65W 655972 001 Processor 93 Description Spare part number G860 3 0 GHz 3 MB L3 cache 65W 665122 001 G640 2 8 GHz 3 MB L3 cache 65W 691935 001 G630 2 7 GHz 3 MB L3 cache 65W 65597 1 001 AMD Phenom II processors X6 1065T quad core 2 MB L2 cache 2 9
67. ID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Max eSATA Speed Allows you to choose 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3 0 Gpbs Computer Setup F10 Utilities 11 Table 3 3 Computer Setup Storage continued DPS Self Test Allows y
68. P diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system Downloading HP PC Hardware Diagnostics toa USB device 187 C Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage back up your personal data files Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive If you cannot create system recovery CDs or DVDs you can order a recovery disk set from support To obtain the support telephone number for your region see http www hp com support contactHP System Restore If you have a problem that might be due to software that you installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually Ey NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then foll
69. RNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the access panel 4 Locate the CMOS password header Ey NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper from pins 5 and 3 6 Place the jumper on pins 3 or 1 for 10 15 seconds 7 Put the jumper back on pins 5 or 3 6 5 60m5 4 3 4i J 1 20 Wi Default Clear Password 8 Replace the access panel 9 Reconnect the external equipment 10 Plug in the computer and turn on power Allow the operating system to start 11 To establish new passwords use Computer Setup
70. To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode 172 Appendix A Troubleshooting Without Diagnostics Diagnostics reports a failure Cause The cable is not securely connected Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly
71. To install the front bezel reverse the removal procedure Front Bezel 107 Memory Description Spare part number 4 GB PC3 10600 585157 001 2 GB PC3 10600 635803 001 1 GB PC3 10600 635802 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DDR3 SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 8 GB of memory For proper system operation the DDR3 SDRAM DIMMs must be e __industry standard 240 pin e unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 9 DDR3 1333 MHz 9 9 9 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs 108 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Populating DIMM Sockets There are two DIMM sockets on the system board with one socket per channel Populate the DIMM sockets in the fol
72. Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that Startup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certified for your version of Windows Configuration files are corrupt Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information If possible save all data close all programs and rest
73. a aaa 40 SMART ATA Drives 00 00 eect tenner reece ernie ENANA NENANA NAKANE RAAEN AANEEN ANAKAN KAANANE NAAA NANE 41 Hard Drive Capacities sneer a E EE E re ee 41 6 Routine Care and Disassembly Preparation c cccesceseeeeeeeeeeeeeeeeeee eee eeeeeeseeneeeaseaaneeseeseeeaeeeeeneeeseneenes 42 Electrostatic Discharge Information essensie irre a EENE E RAEE OEE 42 G nerating SUAUC neice R ATARE TETEE 42 Preventing Electrostatic Damage to Equipment sssseeeesssseeeerrsssseterrrsstsrrerrnssnsreennnnsnseen 43 Personal Grounding Methods and Equipment ccccccceceeeeeeeeeeeeeeeenceeeeeeeeeeeeeeeeeeeees 43 Grounding the Work Area c feiciiecent cditiceitcdsiiceecdibtenadiete a EEEE TEE 44 Recommended Materials and Equipment cccceceeeeeceeeceeceeeeeeeeeeesencenacaeeeeeeeeeeeeeees 44 Operating Guidelines sacres aiena T te encehdes aig casennee O Bhyabaeeossetets 45 Ro tine Cale srira a A EE a E E E e ata Wee MA ee aE 46 General Cleaning Safety Precautions 0 0 0 ceeeeeceeeeeeeeeeeeeenneeeeeeeaaeeeeeeeaaeeeeeeencneeeeneaas 46 Cleaning the Computer Case ecserin E EE ETE EEE 46 Cleaning the Keyboard orenccnirerii ipn EEEE EEE 46 Cleaning the Monitor 0 ececceeeceeee eee eene eee eee enne eee eee teeee eee eeeeeeeeeaeeeeeeesneeeeseeenaeeeeeenenaees 47 Cleaning the MOUS i iis iactee lait cd seswecnck E E R 47 Service CONSIGELALONS ereenidoese sees sas santas vocareeieaccee iadebscncaveadeeesvas
74. ables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 2 Squeeze on the top of the retaining latch attached to the cable end of the connector 1 Grasp the cable end of the connector and pull it straight up 2 CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply 68 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Cable Connections System board connectors are color coded to make it easier to find the proper connection Connector Name Connector Color Description ATX_POWER white Power supply 24 pin ATX_CPU white Power supply 4 pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front I O audio MINI_LLED white Front_l O F_USB1 white Media card reader F_USB2
75. ad a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE e SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled e Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled e Hyper threading enable disable Use this option to disable processor hyper threading e Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Computer Setup F10 Utilities 19 Table 3 6 Computer Setup Advanced for advanced users continued VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller
76. ad core 2 MB L2 cache 2 6 GHz C3 617837 001 e X4 z960T dual core 1 MB cache 3 0 GHz EO 632923 001 e X4 z840T dual core 1 MB cache 2 9 GHz EO 638410 001 e X2 565 dual core 1 MB cache 3 4 GHz C3 657101 001 Microtower MT Chassis Spare Parts 23 Item Description Spare part number e X2 560 dual core 1 MB cache 3 3 GHz C3 657100 001 e X2 550 dual core 1 MB cache 3 1 GHz C3 614518 001 Athlon Il X4 e 650 dual core 2 MB cache 3 2 GHz C3 638004 001 e X4 645 dual core 2 MB cache 3 1 GHz C3 628883 001 e X4 635 dual core 2 MB cache 2 9 GHz C3 617834 001 e X3 455 dual core 1 5 MB cache 3 3 GHz C3 638003 001 e X3 450 dual core 1 5 MB cache 3 2 GHz C3 628882 001 e X2 270 dual core 1 MB cache 3 4 GHz C3 632922 001 e X2 265 dual core 1 MB cache 3 3 GHz C3 632921 001 628881 001 e X2 260 dual core 1 MB cache 3 2 GHz C3 614513 001 e X2 220 dual core 1 MB cache 2 8 GHz C2 611192 001 Sempron e 145 single core 1 MB cache 2 9 GHz C3 638005 001 24 Chapter 4 Illustrated parts catalog Cables Item Description Spare part number 1 Power switch LED assembly 657105 001 2 SATA cable 165 mm 657102 001 Adapter DVI to VGA HF 657401 001 Adapter DVI to VGA 29 pin HF 657851 001 Antenna for use with 2x2 WLAN modules 593890 001 Antenna for use with 1x1 WLAN modules 701397 001 Microtower MT Chassis Spare Parts 25 Misc Parts a
77. adapter full height for use only on 7500 models 687579 001 nVidia GeForce GT620 1 GB graphics adapter full height for use only on 7500 models 687580 001 nVidia GeForce GT630 2 GB graphics adapter full height for use only on 7500 models 687940 001 System board for use in 7500 models with Intel processors without Windows 8 includes thermal material 687941 001 Intel Core i5 3330 processor 3 0 GHz 6 MB L3 cache 77W for use only on 7500 models 687942 001 Intel Core i5 3450 processor 3 1 GHz 6 MB L3 cache 77W for use only on 7500 models 687943 001 Intel Core i5 3470 processor 3 1 GHz 6 MB L3 cache 77W for use only on 7500 models 687944 001 Intel Core i5 3550 processor 3 2 GHz 6 MB L3 cache 77W for use only on 7500 models 688162 001 Intel Core i5 3570 processor 3 3 GHz 6 MB L3 cache 77W for use only on 7500 models 688163 001 Intel Core i5 3570K processor 3 3 GHz 6 MB L3 cache 77W for use only on 7500 models 688164 001 Intel Core i7 3770 processor 3 4 GHz 8 MB L3 cache 77W for use only on 7500 models 688165 001 Intel Core i7 3770K processor 3 5 GHz 8 MB L3 cache 77W for use only on 7500 models 688950 001 Intel Core i3 3220 processor 3 3 GHz 3 MB L3 cache 688951 001 Intel Core i3 3240 processor 3 4 GHz 3 MB L3 cache 691934 001 Intel Celeron G55 processor 3 3 GHz 2 MB L3 cache 691935 001 Intel Pentium Dual Core G870 processor 3 1 GHz 3 MB L3 cache 691936 001 Intel Pentium Dual Core G640 processor 2 8 GHz 3 MB L3 cache
78. al drives 2 One 3 5 inch external drive bay for media card reader 3 Two 3 5 inch internal hard drive bays To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to Computer Setup F10 Utility on page 7 for more information Drives 71 Installing Additional Drives When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect an optical drive to the light blue SATA connector on the system board labeled SATA2 e The power cables for the SATA drives connect directly to the power supply The primary hard drive connects to the power connector labeled P3 the primary optical drive connects to the power connector labeled P5 e The system does not support Parallel ATA PATA optical drives or PATA hard drives Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 Handle a d
79. anareinaees 68 Cable Comecon conrra aaa A T vsssheesedaes vedncne acess eesutncs cnet vousaeaeededs resnnee se 69 DIV OS ee ccpscetecevce Mae ee ecesdadeege ie vidadieges ceidade tet EE cvidaduiees svidunbeensvinebnenviiebeketviaadiaees 70 Drive POSIIONS ieveatievesevetenccdesayeud etevevenctanietteensnedesden addyevennce NEEE E 71 Installing Additional Drives cccefcte eedsecenseesncensppoced e cegedlnceaseoeedaenevegee tel seagelaetceted 72 System Board Drive Connections cccccceeeeeeeeeeeeee eee eeecneeeeeeeeenteeeeeeeeeenaees 72 Removing an Optical Drive sececciudes eceecscccteesevedensadeessesuaadcccdeessaueuadccendeestaasenienes 74 Removing a Hard DiG eessen aaa A es gacageneesaaeede 77 Front I O and USB Panel Housing Assembly ssseesseeseessseerrssseerrrssttirrnssnttnnnnnttinnunnatennnnsenennnnneeenn 84 Power owitch LED ASSOMDIY ocsi AN 87 SDVSUSM E saved seta d dd aaaded Seca vared cub estesle aucun saedeta gave sa udencde asia ydenaseyiualen ogy ig nicexzaeevinseses igen Geaeseeauneeds 89 Fan SINK ASSOMDIY porrer irii an ia E dedi eevee edtia eves Hand eMac delete 91 PROCCSS OF eiiiai E N EANES TANNE ONAE O delice 93 Power SUPDIY e E E vasubed dee suatenddeesauaceepesesaeceede 98 System BOA eccirni e EE KTERE DOENE ET EEEE ae eens 100 Batto sasani A A AAAA A 102 8 Removal and Replacement Procedures Small Form Factor SFF Chassis uussssssnuesenennnnrennnnnnrennnnne 104 Preparation for Disassembly sossiseaniasnn
80. annel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels 58 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e n any mode the maximum operational speed is determined by the slowest DIMM in the system The syste
81. aps over the other edge of the battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 7 Battery 103 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly Ey NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care and Disassembly Preparation on page 42 for initial safety procedures 1 2 3 4 5 Remove disengage any security devices that prohibit opening the computer Close any open software applications Exit the operating system Remove any compact disc or media card from the computer Turn off the computer and any peripheral devices that are connected to it Z CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should al
82. apter 7 Removal and Replacement Procedures Microtower MT Chassis System Fan Description Spare part number Fan 657103 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the rear facing toward you RY ON Remove the four Phillips screws that secure the fan to the chassis rotate the top of the fan forward and then remove the fan from the chassis Ey NOTE System board appearance may vary System Fan 89 5 Disconnect the cable from the red brown system board connector labeled SYS_FAN1 1 pull the fan into the chassis until it clears the chassis lip and then lift it out of the chassis 2 To install the fan reverse the removal procedures 90 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 657402 001 Fan sink for use in models with AMD processors 656985 001 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the rear facing toward you Loosen the four captive Torx screws that secure the fan sink to the system board mo e p P Disconnect the fan sink cable from the white system board connector labeled CPU FAN1 Fan Sink Asse
83. art the computer Solving Software Problems 183 Contacting Customer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit http Awww hp com Ey NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 184 Appendix A Troubleshooting Without Diagnostics B HP PC Hardware Diagnostics Use the UEFlI based hardware diagnostic solution that HP includes on all products to diagnose hardware issues You can use this tool even if the computer will not boot to the operating system This tool also works with components not diagnosed in HPSA Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the ca
84. ate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled System Security continued OS management of Embedded Security Device enable disable This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled e Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enable this option a Setup password must be set e No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 e Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE To enable this option a Setup password must be set Computer Setup F10 Utilities 15 Table 3 4 Computer Setup Security
85. ause Solution Software volume control is turned down or muted Audio is hidden in Computer Setup Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on The audio device may be connected to the wrong jack External speakers plugged into the wrong audio jack on a recently installed sound card Turn on the external speakers Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any u
86. bly removal and replacement 129 36 38 heat sink removal and replacement 134 hood sensor removal and replacement 127 power supply removal and replacement 138 power supply spare part number 33 38 power switch LED assembly spare partnumber 25 35 39 preparation for disassembly 104 processor removal and replacement 136 SATA cable spare part number 35 system board removal and replacement 140 system board spare part number 33 38 small form factor components 3 software problems 182 servicing computer 47 spare part number tamper resistent wrench 48 Torx T 15 screwdriver 47 specifications computer 216 memory 55 108 static electricity 42 system board MT spare part number 100 removal and replacement 100 SATA connectors 40 SFF removal and replacement 140 SFF spare partnumber 140 system board drive connections 72 system board MT spare part number system board SFF spare part number 22 29 30 33 38 T tamper proof screws tool 48 temperature control 45 tools servicing 47 Torx T15 screwdriver 47 V ventilation proper 45 WwW Wake on LAN feature 171 Windows 8 operating system DVD 195 Index 221
87. card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Solution Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause The inserted media card has boot capability Solution 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot menu 3 Change the boot sequence in F10 Computer Setup Solving Media Card Reader Problems 157 Solving Display Problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Table A 5 Solving Display Problems Blank screen no video Cause Monitor is not turned on and the monitor light is not on Bad monitor Solution Turn on the monitor and check that the monitor light is on Try a different monitor The cable connections are not
88. careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 2 3 Remove the front bezel Front Bezel on page 107 4 Rotate the optical drive to its upright position 110 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Open both latches of the memory module socket 1 and remove the memory module from the socket 2 egy NOTE memory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Memory 111 6 To install a memory module holding the module by the edges completely slide it into the slot Make sure the module is pressed completely into the socket and then gently push down on the module until it snaps in place Ey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B The computer should automatically recognize the additional memory the next time you turn on the computer 112 Chapter 8 Removal and Replacement Procedures Small
89. ce the system board Red Power LED flashes 7 seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide for more information 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 209 Table E 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Red Power LED flashes ten 10 times once
90. continued DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot This is a feature of Windows 8 Configuration e Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage gt Boot Order are not displayed Default is enabled e Secure Boot Enable Disable Allows you to make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled e Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don
91. cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 196 Appendix D Power Cord Set Requirements Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOS5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18
92. correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in Sleep state Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start
93. ction for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error 201 Memory Error Memory configuration incorrect RAM failure 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction
94. customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings 6 Chapter 2 Activating and Customizing the Software 3 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to O always Quick Boot default Q periodically Full Boot from every 1 to 30 days or Q always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text me
95. d drive 616608 001 1 5 TB 7200 rpm SATA hard drive 613209 001 1 TB 7200 rpm SATA hard drive 621418 001 750 GB 7200 rpm SATA hard drive 632938 001 500 GB 7200 rpm SATA hard drive 621421 001 320 GB 7200 rpm SATA hard drive 2 5 inch 621420 001 Drive Positions 1 5 25 inch external drive bay for an optical drive 2 3 5 inch internal drive bay for a hard drive To verify the type and size of the storage devices installed in the computer run Computer Setup 120 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Removing Drives When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect an optical drive to the light blue SATA connector on the system board labeled SATA2 e The power cables for the SATA drives connect directly to the power supply The primary hard drive connects to the power connector labeled P4 the primary optical drive connects to the power connector labeled P3 e The system does not support Parallel ATA PATA optical drives or PATA hard drives Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive
96. d exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers 48 Chapter6 Routine Care and Disassembly Preparation Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Ef NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents Service Considerations 49 7 Removal and Replacement Procedures Microtower MT Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly E NOTE Not all features l
97. d separately on page 195 3 If the Windows partition and the HP Recovery partition are listed restart the computer after Windows has loaded and then press and hold Shift while clicking Restart Ey NOTE If the computer fails to boot to Windows after several attempts the system will boot to the Windows Recovery Environment by default 4 Select Troubleshoot select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions 7 NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support 194 Appendix C Backup and Recovery Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 2 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and p
98. d seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause System board failure ROM detected failure prior to video Solution Replace the system board Monitor does not function properly when used with energy saver features Cause Monitor without energy saver capabilities is being used with energy saver features enabled Dim characters Cause The brightness and contrast controls are not set properly Solution Disable monitor energy saver feature Solution Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Solving Display Problems 159 Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2 In atwo monitor
99. d upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video CD or DVD disc is dirty Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive Recording or copying CDs is difficult or impossible Cause Wrong or poor quality media type 178 Appendix A Troubleshooting Without Diagnostics 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Solution 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB Flash Drive Problems If you encounter USB flash drive problems common causes and solutions are listed in the following table Table A 15 Solving USB Flash Drive Problems
100. de Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 7 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 198 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration 144 Appendix A Troubleshooting Without Diagnostics e Refer to the comprehensive online technical support at http www hp com support e Refer to Helpfu
101. des for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card some models is not seated properly or is bad or system board is bad 170 Appendix A Troubleshooting Without Diagnostics Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every sec
102. dicated 9 Monitor sold separately headphone output microphone jack 5 2 internal 3 5 hard drive bays 1 HP Pro 3300 supports 5 1 channel audio HP Pro 3305 supports 7 1 channel audio 2 Chapter 1 Product Features Small Form Factor Components 1 External 5 25 drive bay for optical drive 6 Power Supply 2 Internal 3 5 hard drive bay 7 USB Scroll Mouse 3 Rear I O includes 3 PCle x1 slots 1 PCle x16 8 HP USB Standard Value Keyboard slot 2 miniPCI slots USB 2 0 ports network DVI D and VGA video ports and audio 4 Front I O includes 2 USB 2 0 ports dedicated 9 Monitor sold separately headphone output 5 HP 6 in 1 Media Card Reader HP Pro 3300 supports 5 1 channel audio HP Pro 3305 supports 7 1 channel audio Small Form Factor Components 3 4 2 Activating and Customizing the Software Ey NOTE This chapter provides information for both Windows 7 and Windows 8 Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inc
103. ding expansion slot on the back of the computer chassis 114 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 Release the slot cover bracket by removing the screw that secures the bracket and then lifting the bracket off the computer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card ey NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a Ifyou are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Expansion Card 115 b Ifyou are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components y NOTE PCI cards and PCI Express x1 cards do not have the retention arm PCI Express X16 card is shown below 6 Store the removed card in anti static packaging 7 Ifyou are not installing a new expansion card install an expansion slot cover to close the open slot Z CAUTION After removing an expansion card you
104. disassemble crush puncture short external contacts or dispose of in fire or water U Replace the battery only with the HP Compaq spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Without Diagnostics on page 144 chapter for information on backing up the CMOS settings YNOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP its authorized partners or its agents A CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 Ey NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 142 Chapter 8 Removal and R
105. e Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Ey NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 7 198 Appendix E POST Error Messages POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ey NOTE The computer will beep once after a POST text message is displayed on the screen Table E 1 Numeric Codes and Text Messages Control panel message 101 Option ROM Checksum Error Description System ROM or expansion board option ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 5 Ifthe message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card c
106. e e Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Allows you to e __Lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device e System audio e USB controller varies by model e Network controller NOTE You must disable AMT before trying to hide the network controller e Serial port e Parallel port e SATA ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports e Rear USB Ports e Accessory USB Ports Computer Setup F10 Utilities 13 Table 3 4 Computer Setup Security continued Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Ne
107. e image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 195 Using the Windows recovery tools To recover information you previously backed up A From the Start screen type h and then select Help and Support To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer or From the Start screen type c and then select Computer NOTE Ifthe Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchase
108. e original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 189 or System Recovery when Windows is not responding on page 190 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 190 System Recovery when Windows is responding CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive Ey NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 191 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 When Windows has loaded click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 5 Under I need help immediately click System Recovery 6 Select Yes and then click Next Your computer restarts Ey NOTE If your system does not detect a r
109. ea 5 Downloading Windows 8 Updates 20 0 cecccceeeeee eee eeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeeeaeeeeteeaaeeeteneeaeees 6 Customizing the monitor display ccc eect eee eeeee eter eeeaaeeeeeeeeaeeeeeeeeeaeeeeeeeenaeeeeesenaaes 6 3 Computer Setup F10 UWY eae cag secs cca ctecceeaecacia spenders EE 7 Computer Setup FTO Utes ss ec ccecidevdiecteenssediaiecd den qesdeveiun E EEE ANEETA EEA 7 Using Computer Setup F10 Utilities 0 eee cece ee ececeeececeeeeeeceeeeeseeeeeesaaeeeeeeeeeeeenaeeens 8 Computer Setup File 2 00 02 2 cece ccc ee eee isidin in aadi aana ai aaa aaia aaa 9 Computer Setup Storage c cccecccececcee cece eeeeece eae aaeeeceeeeeeeeeeeesegeeneaaeaeeeeeeeeeeeeeteeetenes 10 Computer Setup Secullitly s ssicwatevissndecdessaaandesenubbeaadegaanbiaandecdestvanadaatesvuawacadtestbainsaadesteaaacics 13 Computer Setup Power cccecccccecceeeeeeeeeeeeeegeecaaaaaaeaeeeeeeeeeeeeeeeeseseqseensenaeeeeeseseeeees 17 Computer Setup Advanced cece cece cece eee cec cee ece acces eee eceeeeeeeeeeet eed saaaeaaaaeaaneaeeeseeeeeeeeess 18 Recovering the Configuration Settings cece eee eee ee tenner ee eeeeeeeeeeeeaaeeeeeeeeiaeeeeseeeiaeeeeenaees 20 A Illustrated parts catalog cxccissicsciciinsieccssiivessenesccesseconedivtbadecordsbeneasecnsteenadtinervineadecoeesitroeoeesieneaseacieeeniedtoond 21 Microtower MT Chassis Spare Parts 0 ccccceeeeeeieceeee eee etneeee eee eie
110. econds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None e Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive e Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled e Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled 18 Chapter 3 Computer Setup F10 Utility Table 3 6 Computer Setup Advanced for advanced users continued BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Bus Options Allows you to enable or disable PCI SERR Generation Default is
111. ecovery partition it prompts you to insert recovery media that you have created Insert the first disc or the USB flash drive select Yes and then click Next to restart the computer If you are using discs insert the next disc when prompted 7 When the computer restarts you will see the Recovery Manager welcome screen again Under need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next Restoring and recovering in Windows 7 189 System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding Z CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 Assoonas you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is
112. ee eee eeeeeeeetieeeeeeeeieeeeeeetiaeeeee 21 Computer Major Component 2 2 ecceccecceeeeeeeeeeeeeeceaaaaaaaeceeeeeeeeeeeeseesecsensasaeeeeeeeeees 21 Cable gt em gO EE TE a oO RO ee 25 MISC PariS rioris a a a a a a a A a a A aaa aA 26 DIVES svaacwisigansacctedaharengevecosnnsshe dens accaatehasganeltudataacceddenadeagensenysndea a a a iaa E 27 MISC Boards oro nuena a a A a Ea aa eaaa 27 Sequential Part Number Listing lt cnsreesmank aaan AAR ARA ANNEE 28 Small Form Factor SFF Chassis Spare Parts 0 0 0 ccceecceceesneeeeeeeeenneeeeeeeeaeeeeeeeeaeeeeseeetaeeeeeeeaas 33 Computer major Components ccccceccec eee e cece cette teeta aE a EE eE 33 Cables inaia aaa Niadaa eaa a a aa aa a dentaasagide aaa aaea aaa 35 Mis P ts aranira aa a a a aa a a A a 35 DIVES uriena eE EEE A ova E EEE N E E 37 Mise BOanGS iii iteecadsasd lets n te atdlvasnctnnd dencusdtatuateosd udd aa a aA eaa a a AAE 37 Sequential Part Number Listing seesssserrornirirniressnrinini ravinen NNA eee ENARRARE NEAN R NNNUNN ERRARE TNE 37 5 Serial ATA SATA Drive Guidelines and Features ccecseeeceseeseeeeeeeeeeeeeseeneeeneeseeeneeeneeseeseeseeeseneneneaeens 40 SATA Hard DIVE Saee eaan aaia aaa NRE a aaa aaa aa a Kaa aa a aana Na a amanaia 40 SATA Hard Drive Cables vcs csaveets cere stdevcenscetiecd bededevecucacs da aa a e aara 40 SATA Data Cable ccccisecseecstetsiuesarstutesntesadadeestuavanncnchacestvanstacieesl aaa aa aa aa aa
113. eeetcneeeeeeeeeeeeaaeeeeeeeeeenaaaes 194 Using 11 recovery too S i ceiieces cedatecadseeisiilededisialedereaalaieh E 195 Using Windows 8 operating system media purchased separately 195 Appendix D Power Cord Set Requirements 0 ccccccccceeseeeeeeeeeeeeeneeeseeceeeeeeeeneeeeseeesseaseaaneeseeeeeseeeeseeeeenees 196 General REQUIFEIMENtS tii cteccevssacdieeusbadandundertadandacdestedandectestaagadustasbbanadadaasVeasadececedeamncnlanasbaadasvananeaes 196 Japanese Power Cord Requirement c cccceecceeceeeceeeeeeeeeeeeeeeeeeeeeeeeteeseaaeeseesaseaeaeaaaeaaeeaeeees 196 Country Specific Requirements ccccceccecceeeecececeaeee cee e cece eee eee eae taaeeaaaaeaaneeeeeeeeeeeeeeeeeeeteeeeesineaeees 197 Append E POST Error Messages iss iscassisaas cecasevians caansnvanasiaansssanscaatubs aaa aaa i aai aaaeaii ad aaia aaia 198 POST Numeric Codes and Text Messages ssseeeeeerrresessernnnesatetrnnaaaatnnnnnaaaetenanaaantnannnaaaettnnnnaaanaa 199 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes sseeseessseeeerresssererrrnsssne 207 Appendix F Password Security and Resetting CMOS cccccssseeeeeseseneeeeeeeeeeeeeeseeneeeseeaseeeeeseaeeseeeeenseeenaes 211 Resetting the Password Jumper Models 3300 3305 000 0 eeeeeceeeeeeeee settee eee eeeeeeaeeeeeeeeenaeeeeeeeeenaaes 212 Resetting the Password Jumper Model 7300 7500 0000 0 eeccecceeeeeeneeee eee eeeeneeeeeeeenaeeeeee
114. eenaeeeeeeeeaas 213 Clearing and Resetting the CMOS Models 3300 3305 0 eecteceee eee eeeecteeeeeeeeeettaeeeeeeeeeenaaaes 214 Clearing and Resetting the CMOS Model 7300 7500 ccccccceeeeeeeeeeeeeeeeeceeeeeceeeeseneeeetssaeetees 215 Appendi GS Specifications vvcissisccaveseasissancusasessaassevases ace aeaa i aa aai aaa aE 216 MT SpecificationS iniciant eaii aaa a aaa A aD 216 SFF SPeCiHIiCAtONS wisevcncteesuadacdteanslataaseaddavenanddteeene a a a aaa aada a 217 MJEK sra a Ge 218 1 Product Features Standard Configuration HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500 7300 MT Ey NOTE The drive configuration shown above may be different than your computer model Standard Configuration 1 Serviceability Features The computers include features that make them easy to upgrade and service A Torx T 15 or flat blade screwdriver is needed for many of the installation procedures described in this guide Microtower Components 1 2 external 5 25 drive bays for optional optical 6 3 PCle x1 slots 1 PCle x16 slot 1 miniPCI drives slot 1 external 3 5 drive bay for optional media reader 2 Power Supply 7 USB Scroll Mouse 3 Rear I O includes 4 USB 2 0 ports SPDIF out 8 HP USB Standard Value Keyboard RJ 45 network interface DVI D and VGA video interfaces microphone jack audio in out jacks 5 1 7 1 channel audio jacks 4 Front I O includes 4 USB 2 0 ports de
115. el is attained for one hour SFF Specifications Table G 2 Specifications Chassis Height 12 77 in 32 5 cm Width 4 98 in 10 4 cm Depth 15 61 in 39 7 cm Approximate Weight 13 9 Ib 6 3 kg Temperature Range Operating 41 to 95 F 5 to 35 C Nonoperating 22 to 149 F 30 to 65 C Relative Humidity noncondensing Operating 10 90 10 90 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Energy Consumption 142 7 KWh Normal Operation 39 61 W Sleep Energy Star Low Power Mode 1 55 W Off 0 67 W Model 220W Rated Voltage Range 100 240 VAC SFF Specifications 217 Index A access panel MT spare part number 51 removal and replacement 51 SFF removal and replacement 105 SFF spare partnumber 105 access panel locked 148 access panel MT spare part number 22 30 access panel SFF spare part number 33 38 audible codes 207 audio problems 163 B Backup and Restore 193 battery disposal 49 removal and replacement 102 142 beep codes 207 booting options Full Boot 198 Quick Boot 198 Cc cable connections 69 119 cable management 68 118 cable pinouts SATA data 40 cautions AC power 42 cables 48 cooling fan 47 electrostatic discharge 42 keyboard cleaning 46 keyboard keys 47 CD ROM or DVD problems 176 218 Index cleaning computer 46 mouse 47 safety precautions 46 CMOS backing up 211 clearing and re
116. en the current software load does not require the full capabilities of the processor Default is enabled e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled NOTE For Windows 8 systems with Fast Boot support a normal shutdown goes to the S4 state not the S5 state S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management Thermal SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled PCI Express x1 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that act
117. enabled e PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set e Printer mode Bi Directional EPP ECP Output Only ECP Enhanced Capabilities Port EPP Enhanced Parallel Port Default is EPP ECP e Num Lock State at Power On off on Default is off e Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled e Integrated Graphics Auto Disable Force Use this option to manage integrated UMA graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system For example if you set this value to 512M ona system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB e Internal Speaker does not affect external speakers Default is enabled e NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to downlo
118. ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing an Optical Drive Z CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 2 3 Remove the front bezel Front Bezel on page 107 4 Rotate the drive cage to its upright position Drives 121 5 If removing an optical drive disconnect the cables from the rear of the drive 6 Remove the Torx screw from the cage 7 Return the drive to its normal position 122 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Push the optical drive from behind and then remove it from the front of the computer Removing the Hard Drive PY NOTE Before you remove the old hard drive be sure to back up
119. eplacement Procedures Small Form Factor SFF Chassis 5 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 7 Battery 143 A Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions Ey NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 198 Safety and Comfort A WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information gui
120. er Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action e Check that the computer and monitor are plugged into a working electrical outlet e Check that the voltage select switch Some models is set to the appropriate voltage for your region 115V or 230V e Check that the computer is turned on and the green power light is on e Check that the monitor is turned on and the green monitor light is on e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 198 for more information e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Press and hold any key If the system beeps then the keyboard should be operating correctly e Check all cable connections for loose connections or incorrect connections Helpful Hints 145 e Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatica
121. er to its full open position 1 raise and rotate the microprocessor retainer to its full open position 2 and then carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Processor 95 6 If you are removing an AMD processor rotate the locking lever to its full open position 1 and then carefully lift the processor from the socket 2 Z CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket 2 If installing an Intel processor close the retainer 3 Secure the locking lever If reusing the existing heat sink go to step 4 If using a new heat sink go to step 7 4 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 5 Apply the thermal grease provided
122. failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter 208 Appendix E POST Error Messages Table E 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video memory error Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video graphics error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics repla
123. fter cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 46 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 46 When cleaning debris from under the keys review all rules in General Cleaning Safety Precautions on page 46 before following these procedures A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys 46 Chapter 6 Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys Routine Care and Disassembly Preparation e f you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
124. g insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Z CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU e Avoid dropping drives from any height onto any surface e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 e Do not use excessive force when inserting a drive e Avoi
125. g the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solving Hardware Installation Problems 169 Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are co
126. gned to COM2 Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 3 Reconfigure card resources and or run Computer Setup or Windows utilities 202 Appendix E POST Error Messages Table E 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error 1797 SATA Drivelock is not supported in RAID mode 1801 Microcode Patch Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Drivelock is enabled on one or more SATA hard dri
127. grammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system y NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions 174 Appendix A Troubleshooting Without Diagnostics Table A 12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for Replace module with the correct
128. h clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Ey NOTE If the computer shipped with more than one operating system language on the hard drive the activation process could take up to 60 minutes Chapter 2 Activating and Customizing the Software Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 After an Internet connection has been established click the Start g
129. hard disk drives Each drive has two screws on each side of the cage Remove the screws for the drive to remove from the cage Drives 81 9 Slide the hard drive out of the cage To install a hard drive reverse the removal procedures When installing a hard drive align the screw holes on the hard disk drive with the screw holes on the cage When installing a hard drive cage set the hard drive cage down into the bay aligning the tabs on the bottom of the cage with the tabs on the chassis 82 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Drives 83 Front I O and USB Panel Housing Assembly Description Spare part number Front I O and USB assembly for use on 3300 3305 models 657110 001 Front I O and USB assembly for use on 7500 7300 models 657113 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the front facing toward you Remove the front bezel Front Bezel on page 53 a Ee Unplug the three cables that connect the assembly to the system board The assembly cables connect to the following system board connectors e F_AUDIO yellow connector e F_USB1 white connector blue cable e F_USB2 white connector black cable 84 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 6 Remove the screw 1 that secures the ho
130. harm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty clean the internal components with a mouse cleaning kit available from most computer stores 168 Appendix A Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the dev
131. he case and remove the fan from the case To install the fan reverse the removal procedure Fan Assembly 133 Fan Sink Description Spare part number Fan sink 657402 001 The fan sink is secured atop the processor with four captive Torx screws A fan cable connects to the system board 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 Remove the access panel Access Panel on page 105 3 Loosen the four captive screws that secure the fan sink to the system board tray Z CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 134 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 Disconnect the cable from the system board 1 lift the fan sink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the fan sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor Z CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board
132. he chassis To install the system board reverse the removal procedure Ey NOTE When replacing the system board you must also change the chassis serial number in the BIOS PYNOTE After installing a new system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found at http h18000 www1 hp com support files System Board 101 Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery 2 NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power A WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Q Do not attempt to recharge the battery Q Do not expose to temperatures higher than 60 C 140 F Q Do not disassemble crush puncture short external contacts or dispose of in fire or water U Replace the battery only with the HP Compaq spare designated for this product Z CAUTION Before replacing the battery it is
133. hics card 1 GB 656789 001 ATI Radeon HD7350 512 MB graphics adapter 676356 001 ATI Radeon HD6570 1 GB graphics adapter 659355 001 ATI Radeon HD6450 PCle x16 graphics card 1 GB 647451 001 ATI Radeon HD6450 PCle x16 graphics card 512 MB 647450 001 802 1 1b g n 1x1 WLAN module 634906 001 Sequential Part Number Listing Spare part Description number 202997 001 DVI to VGA adapter not illustrated 319603 001 RTC battery not illustrated 537924 201 Keyboard for use in Brazil 581599 001 DVD ROM drive 581600 001 16X SATA DVD RW drive 585157 001 Memory module 4 GB PC3 10600 1333 MH 596410 001 Mouse USB optical Small Form Factor SFF Chassis Spare Parts 37 Spare part Description number 609252 001 USB webcam 613209 001 1 5 TB hard drive 616608 001 2 TB hard drive 621418 001 1 TB hard drive 621420 001 320 GB 7200 rpm hard drive 621421 001 500 GB 7200 rpm hard drive 625685 001 Mouse wireless 632938 001 750 GB 7200 rpm hard drive 634906 001 802 11b g n 1x1 WLAN module 635802 001 Memory module 1 GB PC3 10600 1333 MHz 635803 001 Memory module 2 GB PC3 10600 1333 MHz 638419 001 Intel Core i7 2600S processor 2 7 GHz 8 MB L3 cache 65W 638420 001 Intel Core i5 2500S processor 2 7 GHz 6 MB L3 cache 65W 638628 001 Intel Core i3 2100 processor 3 1 GHz 3 MB L3 cache 65W 638629 001 Intel Core i3 2120 processor 3 3 GHz 3 MB L3 cache 65W
134. ice and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table A 10 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Device is not seated or connected properly Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on When the system advised you of changes to the configuration you did not accept them Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system Reboot the computer and follow the instructions for acceptin
135. iirarir n inanin TAA AEEA A 104 ACCESS Panelni aa aa EE E E E 105 Fon Bezo si csccentesesceesuvecsoevesbeseaedessvecaeecees siuaduesauaane E T E dguds devia lecdexes sates 107 Memo onner enn sec ncusecaann Aadiwaae E dae dardtesi E 108 DDR3 SDRAM DIMMS cccceeeeeet teeter eee ee eee eee eeeeaaeeeeeeeeaaeeeeeeeeaeeeeeseeiaeeeeenenaas 108 Populating DIMM SOCKGUS ansien enis Ene a NAE EEEE NARE 109 Removing DIMMS ermotnisnniaa ann N EAEAN 110 Expansion Gard cs cegcaice coctaaraevasenessadcnsseescidsseqeagaa trash aaedtades seageaaidedaganiitdcnsiiesdadsaceeagrdaaiaaaseguascateatenes penaas 113 Cable Managemon aseeni a vases spss ii ceeds sa ee dies vee sec cas sate daa vastdea ea ce eaned dda Gla dane vddeee eed nuaee nants 118 Cable COnne Ctions sisssstecceasiecsciacvasevitanta nie den etasaeildadavyine daaesbsidadecnayinndadaenein Mtoe lcde 119 DIV OS 55 eeei tk ea aie se ad oan atc ca escent setae ee cuit ease neat ae eek 120 Orve POSIMIONS vanes scctvaisucestccces turers iuaeasctataiuateasstavatais gacuuteesesaatuctee aastanacas ia edduces aarniedeeeaaate 120 REMOVING Drives a2 2eciectsstee etna betaaadtaaee a E ade 121 Removing an Optical Drive wo cece cece eter eeeenae eee eeeeaaeeeeeeeetaeeeeeeeenaaees 121 Power SWITCH saics is dagtcvcceds ipl banpebeess aitacccagt teageucus sd caaeidybavnnaeil O 127 Front USB ASSEMBLY wisccceede aieigzedecteaticssatdeacigeedeeaadia niadiaeeardeaenaadenticneedeeeedanedeeevtcaaiataseboedtenete
136. industry standard device for the system or the new memory module is not seated the computer On some models ECC and non ECC memory properly modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs Delete any TSRs that you do not need are installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Memory Problems 175 Solving Processor Problems If you encounter processor problems common causes and solutio
137. ing packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage An
138. into the failure MEBx handles transference of information between the system BIOS and ME firmware Recommended action 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware regi
139. ired airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your computer with HP using the Register with HP app on the Start screen Activating and customizing the software in Windows 8 5 CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can
140. isted in this guide are available on all computers Preparation for Disassembly 1 Close any open software applications 2 Exit the operating system 3 Remove any diskette or compact disc from the computer 4 Turn off the computer and any peripheral devices that are connected to it Z CAUTION Turn off the computer before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outlet and then from the computer 6 Disconnect all peripheral device cables from the computer YNOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit 50 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Access Panel Description Spare part number Access panel 657104 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Using a flathead or Torx screwdriver remove the screw on the back panel that secures the pane
141. ivate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 Utilities 17 Computer Setup Advanced Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set e POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots e POST messages enable disab
142. k the Start button click All Programs click Security and Protection and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next Ey NOTE Recovery Media Creation formats the flash drive deleting any files on it Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery Restoring and recovering in Windows 7 191 Using recovery media Z CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To create recovery media see System recovery using recovery media on page 190 To perform a System Recovery using recovery media 1 10 If using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port If the computer is not responding press and hold the power b
143. l Hints on page 145 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http Awww hp com go ispe Access the Business Support Center BSC at htto www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly e Be in front of your computer when you call e Write down the computer serial number product ID number and monitor serial number before calling e Spend time troubleshooting the problem with the service technician e Remove any hardware that was recently added to your system e Remove any software that was recently installed e Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD Z CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process PYNOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or deal
144. l to the computer Access Panel 51 3 Slide the side panel toward the back and then pull it away from the computer Ey NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up To replace the access panel reverse the removal steps 52 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Front Bezel Description Spare part number Front bezel for use on 3300 3305 models 657109 001 Front bezel for use on 7300 7500 models 657112 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 3 Press outward on the three latches on the right side of the bezel 4 Remove the access panel Access Panel on page 51 Front Bezel 53 5 Rotate the right side of the bezel off the chassis followed by the left side y NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure 54 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Memory Ey NOTE HP Elite 7500 models use PC3 12800 memory HP Elite 7300 and HP Pro 3300 3305 models use PC3 10800 memory Description Spare part number PC3 10600 1333 MHz for use in only 7300 and 3300 models 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 PC3 12800 1666 MHz for use in only 7500 models 4 GB 671613 001
145. le Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled e Press the ESC key for Startup Menu Enable Disable This feature controls the display of the text Press the ESC key for Startup Menu during POST This text does not display on Windows 8 systems with Fast Boot support Other text also will not display for example Ownership Tag Default is enabled e Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled e After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features e POST Delay in s
146. lectricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_CMOS NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from hitp www hp com support Remove the jumper from pins 2 and 3 Place the jumper on pins 1 or 2 Put the jumper back on pins 2 or 3 Replace the access panel ee ee Reconnect the external equipment 10 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features Ey NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 7 214 Appendix F Password Security and Resetting CMOS Clearing and Resetting the CMOS Model 7300 7500 The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology
147. ll does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Drive responds slowly immediately after power up Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solving Hard Drive Problems 153 Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged System files missing or not properly installed Solution 1 Perform Drive Protection System DPS testing in system ROM 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a restore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Bootable hard drive is not attached as first in a multi hard drive configuration Run the
148. ll agent who will either schedule support or provide replacement parts Why run HP PC Hardware Diagnostics 185 How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a Aconnected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 187 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected 186 Appendix B HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device 1 Go to http Awww hp com Click the Support amp Drivers link Select the Drivers amp Software tab Enter the product name in the text box and click Search Select your specific computer model Select your operating system N 9 fo RF WN In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information Or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device Ey NOTE H
149. lly as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer e Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 169 for instructions e Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media CD DVD or USB device from the system before turning it on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system e Ifthe system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup Z CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 146 Appendix A Troubleshooting Without Diagnostics Solving Ge
150. lowing order DIMM1 DIMM2 Ey NOTE System board appearance may vary eg YY 1 XMM1 XMM2 Item Description Socket Color Insertion Order 1 XMM1 socket Channel A Black 1 populate first 2 XMM2 socket Channel A Black 2 NOTE ADIMM must occupy the DIMM1 socket e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMM in Channel A is equal to the total memory capacity of the DIMM in Channel B The technology and device width can vary between the channels For example if Channel A is populated with one 2 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMM in Channel A is not equal to the total memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels Memory 109 If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and one 1 GB DIMMs
151. ludes replacement thermal material 657851 001 DVI to VGA adapter 29 pin HF 657852 001 657853 001 657854 001 659355 001 Bezel optical drive Card reader bezel blank Card reader bezel ATI Radeon HD 6570 1 GB graphics adapter 660281 001 System board for use in 3300 models with 95W Intel processors 661841 001 120 GB solid state drive 30 Chapter 4 Illustrated parts catalog Spare part Description number 661842 001 256 GB solid state drive 665120 001 Intel Core i3 2130 processor 3 4 GHz 3 MB L3 cache 65W 665121 001 Intel Core i5 2320 processor 3 0 GHz 6 MB L3 cache 95W 665122 001 Intel Pentium Dual Core G630 processor 2 7 GHz 3 MB L3 cache 65W 665123 001 Intel Pentium Dual Core G860 processor 3 0 GHz 3 MB L3 cache 65W 665961 001 128 GB solid state drive 666426 001 AMD Phenom II X6 1065T quad core processor 2 MB L2 cache 2 9 GHz E0 668149 001 3 0 TB 5400 rpm hard drive 671612 001 Memory module 2 GB PC3 12800 1666 MHz for use in only 7500 models 671613 001 Memory module 4 GB PC3 12800 1666 MHz for use in only 7500 models 677427 001 Intel Core i3 2125 processor 3 3 GHz 3 MB L3 cache 65W 679218 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models 679219 001 ATI Radeon HD 7570 1 GB graphics adapter for use only on 7500 models 687226 001 nVidia GeForce GT640 3 GB graphics
152. lugged into a working AC outlet Open hood and check that the power button harness is properly connected to the system board Check that both power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply F Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network admini
153. m the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible CD ROM Model firmware version serial number connector color not included for USB CD ROM SSD Life Used NOTE Displays for solid state drives SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives Default Values ATA disks only See Translation Mode above for details SATA Defaults 10 Chapter 3 Computer Setup F10 Utility Table 3 3 Computer Setup Storage continued Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive Default is enabled This setting affects only the port with the black connector labeled as eSATA on the system board This port should have the eSATA back panel connector attached to use eSATA drives For more information see the eSATA white paper at www hp com SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RA
154. m will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed Removing Memory Modules Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 3 Locate the memory module sockets on the system board A WARNING To reduce risk of personal injury from hot surfaces allow the internal system com
155. mbly 91 6 Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board When reinstalling an existing heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor New heat sinks come from the factory with fresh thermal grease already applied 92 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Processor Model 7500 7300 3300 uses Intel processors Model 3305 uses AMD processors Description Spare part number Intel Core i7 processors 3770 3 4 GHz 8 MB L3 cache 77W for use only on 7500 models 688164 001 3770K 3 5 GHz 8 MB L3 cache 77W for use only on 7500 models 688165 001 2600S 2 7 GHz 8 MB L3 cache 65W 638419 001 Intel Core i5 processors 3570 3 3 GHz 6 MB L3 cache 77W for use only on 7500 models 688162 001 3570K 3 3 GHz 6 MB L3 cache 77W for use only on 7500 models 688163 001 3550 3 2 GHz 6 MB L3 cache 77W for use only on 7500 models 687944 001 3470 3 1 GHz 6 MB L3 cache 77W for use only on 7500 models 687943 001 3450 3 1
156. ment 94 SFF removal and replacement 136 spare part number 38 processor problems 176 22 29 34 R recovery partition 195 removal and replacement access panel 51 battery 102 142 drives 70 fan 89 fan sink 91 front bezel 53 front I O device 84 heat sink 91 memory 55 power supply 98 power switch 87 processor 94 SFF front bezel 105 107 SFF front fan 132 SFF front I O power switch assembly 129 SFF heat sink 134 SFF hood sensor 127 SFF power supply 138 SFF processor 136 SFF system board 140 system board 100 220 Index removing hard drive 77 optical drive 74 PClcard 64 65 PCI Express card 65 SFF expansion card 113 SFF hard drive 123 SFF optical drive 121 resetting CMOS 211 password jumper 211 restoring the hard drive 195 S safety and comfort 144 safety precautions cleaning 46 SATA connectors on system board 40 data cable pinouts 40 hard drive characteristics 40 SATA cable MT spare part number 25 SATA cable SFF spare part number 35 screws correct size 48 SDRAM synchronous dynamic random access memory 55 service considerations 47 serviceability features 2 setup password 211 SFF access panel spare part number 33 38 disassembly preparation 104 fan duct spare part number 36 fan sink spare part number 36 39 fan spare part number front bezel removal and replacement 105 107 front bezel spare part number 33 39 front fan removal and replacement 132 front I O power switch assem
157. n activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and OR see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is The heat sink is not properly attached to the processor plugged onto the system board header 3 If fan a plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open the access panel and check that the power button cable is properly connected to the system board 3 Check that the power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is
158. n models with AMD processors on 3305 models includes replacement thermal material 638405 001 ATI Radeon HD 6570 2 GB graphics adapter full height 638406 001 nVidia GeForce GT405 2 GB graphics adapter full height 638410 001 AMD Phenom II X4 z840T processor dual core 1 MB cache 2 9 GHz E0 638419 001 Intel Core i7 2600S processor 2 7 GHz 8 MB L3 cache 65W 638420 001 Intel Core i5 2500S processor 2 7 GHz 6 MB L3 cache 65W 638628 001 Intel Core i3 2100 processor 3 1 GHz 3 MB L3 cache 65W 638629 001 Intel Core i3 2120 processor 3 3 GHz 3 MB L3 cache 65W 638630 001 Intel Core i5 2400 processor 3 1 GHz 6 MB L3 cache 65W for use in 7500 7300 models 638631 001 Intel Core i5 2500 processor 3 3 GHz 6 MB L3 cache 65W for use in 7500 7300 models 640953 001 Intel Core i5 2400S processor 2 5 GHz 6 MB L3 cache 65W 647449 001 ATI Radeon HD 6450 512 MB graphics adapter 652272 001 1 5 TB 5400 rpm hard drive 654601 001 Intel Core i5 2300 processor 2 8 GHz 6 MB L3 cache 65W for use in 7500 7300 models Microtower MT Chassis Spare Parts 29 Spare part number 655970 001 655971 001 655972 001 Description Intel Core i3 2105 processor 3 1 GHz 3 MB L3 cache 65W Intel Pentium Dual Core G620 2 6 GHz 3 MB L3 cache 65W Intel Pentium Dual Core G840 2 8 GHz 3 MB L3 cache 65W 655973 001 Intel Pentium Dual Core G850 2 9 GHz 3 MB L3 cache 65W 656598 001 656599 001 656721 001
159. ned 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis rear chassis or front chassis fanis 1 Reseat chassis rear chassis or front Chassis Fan not Detected not connected or may have malfunctioned chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may 1 Reseat front chassis fan have malfunctioned 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may 1 Reseat CPU or chassis fan have malfunctioned 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may 1 Reseat power supply fan have malfunctioned 2 Reseat fan cable 3 Replace power supply fan POST Numeric Codes and Text Messages 201 Table E 1 Numeric Codes and Text Messages continued Control panel message 601 Diskette Controller Error 605 Diskette Drive Type Error Description Diskette controller circuitry or floppy drive circuitry incorrect Mismatch in drive type Recommended action 1 Check and or replace cables 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 211 3 Replace diskette drive 4 Replace the system board 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS
160. neral Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table A 1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Co
161. nments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time 12 Chapter 3 Computer Setup F10 Utility Computer Setup Security YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Setup Password Power On Password Description Allows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Allows you to set and enable a power on password The power on password prompt appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Smart Cover Device Security Allows you to enable disabl
162. ns are listed in the following table Table A 13 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Install a TXT Trusted Execution Technology capable enabled on this system processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device Table A 14 Solving CD ROM and DVD Problems System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden Run the Computer Setup utility and ensure Device Available in the Computer Setup utility is selected for the device s SATA port in Security gt
163. nsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Solving Audio Problems 163 Table A 6 Solving Audio Problems continued Sound does not come out of the speaker or headphones Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headph
164. ntaa 129 Fan ASSembIy ora used ne eed aa elena etal ae 132 FPA SUNK pacts hanesatscs da tagedaysedn E ddansayseaubdeadeseede ptegbisedad asin ddegiydeadebeaes 134 PrO SSOP orein iid ail adie needed ended dentate eee 136 Power Supply seriosos inanan aisles E E i anaes Mee eae ee ae 138 Slem BOA arena a asl aadeapyrstaa raed Gastar es 140 Battery sereins anise E R OARA A E 142 Appendix A Troubleshooting Without Diagnostics sssssuusesennnnnrununnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nna 144 Safety and Coro icc ciieieece sd dienn tended EEEE ieee EEA 144 Before You Call for Technical Support ccccee cece eeeeceeeeaeeeae cee eeeeeeeeeeeeeeeeeseseaaaaaeaeceeeeeeeeeeeeseeseees 144 Helpt l TAINS nencen Ee a a E a e E otal ea daa aE Ee Eea ES 145 solving General Problems aensscrenereniiieni tinia EN EEEE EEE EE 147 Solving Power Problems sesatron igien ANEETA EA 151 Solving Hard Drive Problems 00 cece eet re eee rennet ee errr neers errr E AANE EA EENAA tees ee enaaeeeeeeeenaeeeeenaaees 153 Solving Media Card Reader Problems 0 00 0 ceceeceeeeee eter eects eenne tees ee eaaeeeeeeeeaaeeeeeeeeaeeeeseeaaeeeeeeeeaas 156 solving Display Problem sictect ictecceeesi ductedesedcceccanennceaagecstbadtaget AEAEE ESAE 158 Solving AUdIO Problems cece ttt re ranna ne eee AAA ANAREN AKAA 163 solving Printer Problem iitesiecteisnedsies a iiot atiina A EE ETETE eee 165 Solving Keyboard and Mouse Problems
165. ntrol Panel Computer Setup can also be used to update the RTC date and time If NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications Solving General Problems 147 Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is turned on There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance Cause Processor is too hot Hard drive is full Solution Press the Num Lock key The Num Lock light must be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solution 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powe
166. o set the red switch to the setting 230 V or 115 V appropriate for the country in which the computer is used Spare power supplies normally arrive set for 230 V 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 3 Lay the computer on its side with the rear facing toward you 4 Disconnect all power cables from the mass storage devices and from the system board The following image points out power connectors in a system with one hard drive and one optical drive System configuration may vary 98 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 5 Remove the four screws that secure the power supply to the rear chassis 6 Inside of the unit press the power supply release latch on the chassis base 1 7 Slide the power supply toward the front of the computer 2 then lift the power supply out of the computer 3 To install the power supply reverse the removal procedure Power Supply 99 System Board Description Spare part number System board for use in 3300 models with 65W Intel processors includes thermal material 656598 001 System board for use in 3300 models with 95W Intel processors includes thermal material 660281 001 System board for use in models with AMD processors on 3305 models includes thermal material 638404 001 System board for use in 7300 models with Intel processors incl
167. on Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup 206 Appendix E POST Error Messages Table E 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message a
168. on page 105 Remove the fan sink Fan Sink on page 134 Rotate the locking lever to its full open position 1 Mo o e N Raise and rotate the microprocessor retainer to its fully open position 2 136 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing fan sink clean the bottom of the fan sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of
169. ond followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table A 11 Solving Network Problems Wake on LAN feature is not functioning Cause S5 Maximum Power Saving feature is enabled Solution Disable the S5 Maximum Power Saving option in Computer Setup Select Power gt Hardware Power Management gt S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start gt Control Panel gt Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8
170. one use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software reconfigure the software jack or set the jack to its default value There is no sound or sound volume is too low Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 164 Appendix A Troubleshooting Without Diagnostics Table A 6 Solving Audio Problems continued There is no sound or sound volume is too low Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system
171. ontains an option ROM too large to download during POST 1 Ifa PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement POST Numeric Codes and Text Messages 199 Table E 1 Numeric Codes and Text Messages continued Control panel message 163 Time amp Date Not Set 163 Time amp Date Not Set Description Invalid time or date in configuration memory RTC real time clock battery may need to be replaced CMOS jumper may not be properly installed Recommended action Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement se
172. or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_PASS Ey NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support Remove the jumper from pins 2 and 3 Place the jumper on pins 1 or 2 Put the jumper back on pins 2 or 3 Replace the access panel ae ee Reconnect the external equipment 10 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features 11 To establish new passwords use Computer Setup 212 Appendix F Password Security and Resetting CMOS Resetting the Password Jumper Model 7300 7500 To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power Z WA
173. ou to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e EFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assig
174. out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e To clean the monitor body follow the procedures in Cleaning the Computer Case on page 46 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the Computer Case on page 46 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply A A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord f
175. ow the on screen instructions To add restore points manually 1 Close all open programs 2 Click the Start button right click Computer click Properties and then click System protection 3 Under Protection Settings select the disk for which you want to create a restore point 4 Click Create and then follow the on screen instructions System Recovery WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery 188 Appendix C Backup and Recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase YNOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 188 PY NOTE Some features might not be available on systems that are shipped without a Windows operating system You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of th
176. ower LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on 180 Appendix A Troubleshooting Without Diagnostics Unable to connect to the Internet Cause IP address is not configured properly Solution Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Cannot automatically launch Internet programs Cause You must log on to your ISP before some programs will start Windows 7 1 Select Start gt Control Panel Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2
177. ply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 2 Squeeze on the top of the retaining latch attached to the cable end of the connector 1 Grasp the cable end of the connector and pull it straight up 2 Z CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply 118 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Cable Connections System board connectors are color coded to make it easier to find the proper connection Connector Name Connector Color Description ATX_POWER white Power supply 24 pin ATX_CPU white Power supply 4 pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front I O audio MINI_LLED white Front_l O F_USB1 white Media card reader F_USB2 white Front I O USB F_USB3 white Front I O USB SATA1 dark blue Primary hard drive SATA2 white Primary optical drive SATA3 light blue Second hard drive SATA4 orange Second optical drive Cable Management 119 Drives Description Spare part number 16X SATA DVD RW drive 581600 001 DVD ROM drive 581599 001 2 TB 7200 rpm SATA har
178. ponents to cool before touching Memory 59 4 Open both latches of the memory module socket 5 Remove the memory module from the socket NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket A DIMM must occupy the DIMM1 socket Always populate the blue sockets before the black sockets in each channel To create a dual channel memory configuration the memory capacity of Channel A must equal the memory capacity of Channel B 60 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis To install a memory module reverse the removal procedures Expansion Cards Description Spare part number Graphics cards for use in models without Windows 8 ATI Radeon HD 7570 1 GB graphics adapter for use only on 7500 models 679219 001 ATI Radeon HD 7450 1 GB graphics adapter for use only on 7500 models 679218 001 ATI Radeon HD 6450 512 MB graphics adapter 647449 001 ATI Radeon HD 6450 1 GB graphics adapter 638132 001 ATI Radeon HD 6570 2 GB graphics adapter full height 638405 001 ATI Radeon HD 6570 1 GB graphics adapter 659355 001 nVidia GeForce GT405 2 GB graphics adapter full height 638406 001 nVidia GeForce GT405 1 GB graphics adapter includes bracket 638407 001 nVidia GeForce GT405 512 MB graphics adapter 657108 001 nVidia GeForce GT420 2 GB graphics adapter includes bracket 632920 001 nVidia GeForce
179. pret the output synchronization of monitor s on screen display menu the graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some 1 Reseat the graphics card models 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map from the list of applications 162 Appendix A Troubleshooting Without Diagnostics Solving Audio Problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table A 6 Solving Audio Problems Sound cuts in and out Cause Processor resources are being used by other open applications Solution Shut down all open processor intensive applications Sound does not come out of the speaker or headphones C
180. r persists update to the latest BIOS version If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 204 Appendix E POST Error Messages Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board Table E 1 Numeric Codes and Text Messages continued Control panel message 2211 Memory not configured correctly for proper MEBx execution Description DIMM1 or XMM1 is not installed Recommended action Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly ia Try a different USB key device for provisioning If the error persists update to the latest BIOS version and ME firmware version If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information Reboot the computer If the error persists update to the latest BIOS version and ME firmware version If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match cur
181. red on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system 148 Appendix A Troubleshooting Without Diagnostics Restart the computer Table A 1 Solving General Problems continued Poor performance Cause Virus resident on the hard drive Solution Run virus protection program Too many applications running Some software applications especially games are stressful on the graphics subsystem Windows 7
182. rent functionality contained in the system BIOS Update to the latest ME firmware version If the error persists and system BIOS has been recently updated restore previous system BIOS version If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware Recreate the provisioning file using third party management console software If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version If the error still persists replace the system board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware Reboot the computer If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version If the error still persists replace the system board POST Numeric Codes and Text Messages 205 Table E 1 Numeric Codes and Text Messages continued Control panel message 2230 General error during MEBx execution Description Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity
183. rist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 44 Chapter6 Routine Care and Disassembly Preparation Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure
184. rive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors 72 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis athe ALLY SATAO SATA2 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader F_USB1 white Drives 73 Removing an Optical Drive CAUTION All removable media should be taken out of a drive before removing the drive from the computer To remove an optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 2 3 Remove the front bezel Front Bezel on page 53 4 Locate the optical drives 74 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 5 Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position 6 Push the optical drive slightly forward Drives 75 7
185. rograms using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 195 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays Press f11 to select the System Recovery option Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support Z CAUTION Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media EY NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system When prompted press any keyboard key Follow
186. rom the front of the computer remove the screw that secures the assembly to the front of the chassis 130 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 7 Push the left side of the assembly down slightly 1 and then push the assembly into the computer 2 8 Remove the assembly from the computer To install the front USB assembly reverse the removal procedure Front USB Assembly 131 Fan Assembly Description Spare part number Fan 656834 001 The fan assembly is attached to the inside floor of the chassis using two screws The fan is inside of a removal metal cage 1 a 2 2S Se gt N Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 Remove the front bezel Front Bezel on page 107 Disconnect the fan cable from the system board connector labeled SYS_FAN Remove the Torx screw that secures the left side of the fan to the computer Cut the plastic tie 1 that secures the fan cable to the power supply power cables Remove the two screws 2 that secure the fan to the computer The screw near the computer side is not shown in the following image Lift the fan assembly up and out of the computer 3 132 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 9 if you need to remove the fan from the metal case remove the four screws that secure the fan to t
187. rom the power source before opening the computer to prevent system board or component damage Tools and Software Requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e __ Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver Service Considerations 47 e Diagnostics software e HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables durin
188. rs 660281 001 Small Form Factor SFF Chassis Spare Parts 33 Item Description Spare part number For use in Brazil 665223 001 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 Processors include replacement thermal material not illustrated Intel Core i7 processor 2600S 2 8 GHz 8 MB L3 cache 65W 638419 001 Intel Core i5 processors 2500S 2 7 GHz 6 MB L3 cache 65W 638420 001 2500 3 3 GHz 6 MB L3 cache 95W 638631 001 2405S 2 5 GHz 6 MB L3 cache 65W 656790 001 2400S 2 5 GHz 6 MB L3 cache 65W 640953 001 2400 3 1 GHz 6 MB L3 cache 95W 638630 001 2320 3 0 GHz 6 MB L3 cache 95W 665121 001 2310 2 9 GHz 6 MB L3 cache 95W 657111 001 2300 2 8 GHz 6 MB L3 cache 95W 654601 001 Intel Core i3 processors 2130 3 4 GHz 3 MB L3 cache 65W 665120 001 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2105 3 1 GHz 3 MB L3 cache 65W 655970 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core processors G850 2 9 GHz 3 MB L3 cache 65W 655973 001 G840 2 8 GHz 3 MB L3 cache 65W 655972 001 G630 2 7 GHz 3 MB L3 cache 65W 665122 001 G620 2 6 GHz 3 MB L3 cache 65W 655971 001 G540 2 5 GHz 2 MB L3 cache 65W 665119 001 G530 2 4 GHz 2 MB L3 cache 65W 665117 001 G530T 2 0 GHz 2 MB L3 cache 35W 665118 001 34 Chapter 4 Illustrated pa
189. rts catalog Cables Item Description Spare part number 1 Power switch LED assembly 656984 001 2 SATA cable 370 mm 656833 001 Small Form Factor SFF Chassis Spare Parts 35 Item Description Spare part number 1 Chassis fan 656834 001 2 Fan sink includes replacement thermal material 657402 001 3 Front I O and card reader 6 in 1 656983 001 Fan duct not illustrated 657403 001 DVI to VGA adapter not illustrated 202997 001 DVI to VGA adapter HF not illustrated 657401 001 DVI to VGA adapter HF 29 pin not illustrated 657851 001 RTC battery not illustrated 319603 001 Mouse optical USB not illustrated 596410 001 Keyboard for use in Brazil 537924 201 Feet 660261 001 HP business digital headset 642738 001 Printer port kit 638817 001 Webcam HD 2200 671734 001 USB webcam 609252 001 Mouse wireless 625685 001 36 Chapter 4 Illustrated parts catalog Drives Description Spare part number Hard drive 2 TB 7200 rpm 616608 001 1 5 TB 7200 rpm 613209 001 1 TB 7200 rpm 621418 001 750 GB 7200 rpm 632938 001 500 GB 7200 rpm 621421 001 320 GB 7200 rpm 621420 001 Optical drive DVD ROM drive 581599 001 16X SATA DVD RW drive 581600 001 Misc Boards Description Spare part number nVidia GeForce GT530 2 GB graphics adapter 659354 001 nVidia GeForce GT520 1 GB graphics adapter 657400 001 nVidia GeForce 405 PCle x16 grap
190. screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup Settings and then click Restart 4 Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally High pitched noise coming from inside a flat panel monitor Cause Brightness and or contrast settings are too high Solution Lower brightness and or contrast settings Solving Display Problems 161 Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may 1 Select the monitor s Auto Adjustment option in the be unable to correctly inter
191. setting 214 computer cleaning 46 connecting drive cables 72 connections system board 69 119 country power cord set requirements 197 Customer Support 144 184 D disassembly preparation 50 SFF 104 drive connectors 72 drives connecting cables 72 installing 72 locations 71 removal and replacement 70 SFF cable connections 121 SFF installation 121 SFF locations 120 E electrostatic discharge ESD 42 preventing damage 43 error codes 198 207 messages 199 expansion card SFF installation 113 SFF removal 113 expansion card sockets 114 expansion slot cover replacing 66 F f11 recovery 195 fan MT spare part number 89 power supply 47 removal and replacement 89 SFF spare partnumber 132 fan duct spare partnumber 39 fan duct SFF spare partnumber 36 fan sink MT spare part number 91 removal and replacement 91 SFF spare partnumber 134 fan sink MT spare part number 26 30 fan sink SFF spare part number 36 39 fan MT spare part number 26 30 fan SFF spare part number 36 38 flash drive problems 179 flashing LEDs 207 front bezel MT spare part number 53 removal and replacement 53 SFF removal and replacement 107 SFF spare partnumber 107 front bezel MT spare part number 22 30 front bezel SFF spare part number 33 39 front fan SFF removal and replacement 132 front I O and card reader assembly SFF spare part number 129 spare part number 36 39 Front I O and USB assembly MT spare part n
192. slot y NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 2 Remove the access panel Access Panel on page 51 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 62 Chapter7 Removal and Replacement Procedures Microtower MT Chassis 4 On the rear of the computer a slot cover lock secures the expansion card brackets in place Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis Expansion Cards 63 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a Ifyou are installing an expansion card in a vacant socket you must remove the metal slot cover on the rear panel that covers the expansion slot Be sure to remove the appropriate slot cover for the expansion card you are installing b If you are removing a standard PCI card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis
193. ssages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Computer Setup F10 Utilities 8 Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable DriveLock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 2
194. ssociated with them ZA WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Eyf NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table E 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 207 Table E 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running
195. strator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper Z CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 7 for information on backing up the CMOS settings 211 Resetting the Password Jumper Models 3300 3305 To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer
196. t All Programs gt Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with C i1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system Ey NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the requ
197. t number 22 30 power switch LED assembly spare part number 30 SATA cable spare part number 25 system board spare part number 22 29 30 55 108 22 28 29 26 36 26 30 N network problems 171 numeric error codes 199 O operating guidelines 45 optical drive removing 74 SFF removal 121 spare part numbers 27 28 37 optical drive problems 176 overheating prevention 45 P password clearing 211 power on 211 setup 211 PCI card 64 65 66 114 PCI Express card 65 114 POST error messages 198 power cord set requirements country specific 197 power problems 151 power supply fan 47 operating voltage range 216 217 removal and replacement 98 SFF removal and replacement 138 power supply MT spare part number power supply SFF spare part number power switch LED removal and replacement 87 power switch LED assembly MT spare part number 87 SFF spare part number 127 power switch LED assembly MT spare part number 25 30 power switch LED assembly SFF spare part number 35 39 power on password 211 preparation for disassembly 50 printer problems 165 problems audio 163 22 30 33 38 Index 219 CD ROM or DVD 176 flash drive 179 front panel 180 general 147 hard drive 153 hardware installation 169 Internet access 180 keyboard 167 Media Card Reader 156 memory 174 monitor 158 mouse 167 network 171 power 151 printer 165 processor 176 software 182 processor removal and replace
198. t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is disabled NOTE If Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer 16 Chapter 3 Computer Setup F10 Utility Computer Setup Power YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option OS Power Management Description e Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency wh
199. tain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs 56 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Populating DIMM Sockets Populate the DIMM sockets in the following order Model 3305 DIMM1 DIMM3 DIMM2 DIMM4 Model 3300 7300 7500 DIMM1 DIMM2 DIMM Socket Locations model 3300 shown i IIVITD rt Tii HDE ry XT Y i XMM1 XMM2 Table 7 1 DIMM Socket Locations Item Description Socket Color Insertion Order 1 XMM1 socket Channel A Black 1 populate first 2 XMM2 socket Channel A Black 2 NOTE ADIMM must occupy the DIMM1 socket DIMM Socket Locations model 7300 shown Memory 57 Item Description Socket Color Insertion Order 1 XMM1 socket Channel A Black 1 populate first 2 XMM2 socket Channel B Blue 3 3 XMM3 socket Channel A Black 2 4 XMM4 socket Channel B Blue 4 NOTE A DIMM must occupy the XMM1 socket The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one ch
200. ter Problems continued Printer prints garbled information Cause Solution The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty 166 Appendix A Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Table A 8 Solving Keyboard Problems A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Solution Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Keyboard connector is not properly connected Solution Shut down the computer reconnect the keyboard to the back of the computer and then restart
201. th the embedded NIC Network controller stops working without apparent cause Cause The files containing the network drivers are corrupted Under the Computer Setup Advanced menu change the resource settings for the board Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer Solving Network Problems 173 Table A 11 Solving Network Problems continued Network controller stops working without apparent cause Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet Install a working industry standard NIC or change the boot industry standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unpro
202. the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true e MBR security is enabled e A backup copy of the MBR has been previously saved e The current bootable disk is the same disk from which the backup copy was saved CAUTION Restoring a previously saved MBR after a disk utility or operating system has modified the MBR may cause the data on the disk to become inaccessible Only restore a previously saved MBR if you are confident that the current bootable disk s MBR has been corrupted or infected with a virus 14 Chapter 3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued System Security these options are hardware dependent Data Execution Prevention enable disable Helps prevent operating system security breaches Default is enabled SVM CPU Virtualization enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology VTx enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O VTd enable disable Controls virtualization DMA remapping feat
203. the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 2 3 Remove the front bezel Front Bezel on page 107 4 Rotate the drive cage to its upright position Drives 123 5 On the front of the computer pull and hold the hard drive release latch to unlock the hard drive 124 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Disconnect the cables from the rear of the hard drive Drives 125 9 Remove the four guide screws from the hard drive for use in the replacement hard drive To replace the hard drive reverse the removal procedures 126 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Power Switch Description Spare part number Power switch LED assembly 656984 001 The power switch is attached to the front of the chassis using tabs no screws Its cable routes through metal tabs in the chassis floor The power switch cable connects to the front USB assembly cable _ Prepare the computer for disassembly Preparation for Disassembly on page 104 Remove the access panel Access Panel on page 105 Remove the front bezel Front Bezel on page 107
204. the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit Computer Setup F10 Utilities 9 Computer Setup Storage Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 3 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests fro
205. the on screen instructions After the repair is completed 1 2 Remove the Windows 8 operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Backup and recovery in Windows 8 195 D Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the
206. tistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Electrostatic Discharge Information 43 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels W
207. to use the correct audio device audio device as the default output device than what is expected Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table A 7 Solving Printer Problems Printer will not print Cause Printer is not turned on and online The correct printer drivers for the application are not installed Solution Turn the printer on and make sure it is online 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause The cables may not be connected properly Solution Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application Solving Printer Problems 165 Table A 7 Solving Prin
208. turned on then replace the power button assembly 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board 150 Appendix A Troubleshooting Without Diagnostics Solving Power Problems Common causes and solutions for power problems are listed in the following table Table A 2 Solving Power Problems Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch Select the proper AC voltage using the selector switch on rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Replace the power supply supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and OR see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is The heat sink is not properly attached to the processor plugged onto the system board header 3 _ If fan a plugged in and not spinning replace it
209. twork Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Master Boot Record Enables disables Master Boot Record MBR security Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk
210. udes thermal material 656599 001 System board for use in models with Intel processors on 7500 models without Windows 8 687940 001 includes thermal material System board for use in 7500 models with Windows 8 with no Digital Product Key DPK includes 696887 001 thermal material System board for use in 7500 models with Windows 8 Standard includes thermal material 696887 501 System board for use in 7500 models with Windows 8 Professional includes thermal material 696887 601 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory modules e Processor e Expansion cards To remove the system board 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the rear facing toward you Remove an expansion cards Expansion Cards on page 61 2 3 4 Remove the front bezel Front Bezel on page 53 5 6 Disconnect the power and data cables from the back of all installed drives 7 Disconnect all cables from the system board 100 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis 8 Remove the eight screws that secure the system board to the chassis st ie iron scossccusce 9 Slide the system board toward the front of the chassis and then lift it up and out of t
211. umber 84 spare part number 26 30 front I O device removal and replacement 84 front I O power switch assembly SFF removal and replacement 129 front panel problems 180 G general problems 147 graphics card spare part number 37 38 113 grounding methods 43 H hard drive proper handling 48 removing 77 SATA characteristics 40 SFF installation 123 SFF removal 123 spare partnumber 38 spare partnumbers 27 28 29 37 38 hard drive problems 153 hard drive recovery 195 hardware installation problems 169 heat sink removal and replacement 91 SFF removal and replacement 134 helpful hints 145 hood sensor SFF removal and replacement 127 spare part number 38 l installing drive cables 72 PCI card 66 SFF drive cables 121 SFF expansion card 113 SFF hard drive 123 SFF memory 108 Internet access problems 180 K keyboard cleaning 46 keyboard problems 167 LEDs blinking power 207 blinking PS 2 keyboard 207 M Media Card Reader problems 156 memory populating sockets 57 109 removal and replacement 55 SFF installation 108 specifications 55 108 memory module spare part number memory modules spare part number 31 34 37 38 memory problems 174 microtower components 2 monitor problems 158 mouse cleaning 47 spare part number mouse problems 167 MT access panel spare part number 22 30 fan sink spare part number 26 30 fan spare part number front bezel spare part number 22 30 power supply spare par
212. ures of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set e Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you restart the computer Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCRS5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authentic
213. ury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer The power supply is secured to the rear of the computer with four Torx screws On the inside of the computer a tab secures the power supply to the base pan 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 Remove the access panel Access Panel on page 105 3 Rotate the drive cage up and disconnect the power cables from all of the drives 4 Disconnect the power cables from the system board as follows e white 24 pin labeled P1 from ATX_POWER system board connector e white 4 pin labeled P2 from ATX_CPU system board connector 138 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 5 From the rear of the computer remove the four screws that secure the power supply to the computer 6 On the inside of the computer press the tab at the front of the power supply 1 pull the power supply forward slide it back and toward the side of the computer so it can sit lower on the bottom of the computer and then rotate it and lift it out of the computer 2 To install the power supply reverse the removal procedure Z CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 139 System
214. using to the chassis and then slide the housing up 2 7 Rotate the top of the assembly outward 1 and then pull the assembly away from the chassis 2 while guiding the cables through the hole in the chassis To install the housing assembly reverse the removal procedures Note that the red connector and the small white connector is not used Front I O and USB Panel Housing Assembly 85 86 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Power Switch LED Assembly Description Spare part number Power switch LED assembly 657105 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 50 Remove the access panel Access Panel on page 51 Lay the computer on its side with the front facing toward you Remove the front bezel Front Bezel on page 53 Remove the optical drive Removing an Optical Drive on page 74 Disconnect the braided cables from the black system board connector labeled JFP1 a Poe pop Remove the cable from the clips in the optical drive cage Power Switch LED Assembly 87 8 Press the tab on the top of the switch holder 1 to disengage it from the chassis lift the switch upward to disengage the tab at the bottom of the switch 2 from the chassis and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis To install the power switch LED assembly reverse the removal procedures 88 Ch
215. utton for approximately 5 seconds or until the computer turns off or Click the Start button and then click Shut Down Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next If you are prompted to insert the next recovery disc do so When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system Click Finish to restart the computer 192 Appendix C Backup and Recovery Backup and recovery in Windows 8 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media or create system restore points In case of system failure you can use the backup files to restore the contents
216. ve partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 7 32 GB 2 TB NTFS ATA Windows 7 2 TB 2 TB SMART ATA Drives 41 6 Routine Care and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service Z CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs
217. ves and they cannot be accessed while the system is configured for RAID mode Processor is not supported by ROM BIOS Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board POST Numeric Codes and Text Messages 203 Table E 1 Numeric Codes and Text Messages continued Control panel message Description
218. ways be disconnected before servicing a unit Disconnect the power cord from the electrical outlet and then from the computer Disconnect all peripheral device cables from the computer YNOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit 104 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Access Panel Description Spare part number Access panel 656832 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 If the computer is on a stand remove the computer from the stand 3 Remove the Torx screw that secures the access panel to the computer Access Panel 105 4 Slide the access panel toward the back of the computer and then pull it away from the computer To install the access panel reverse the removal procedure 106 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Front Bezel Description Spare part number Front bezel 656835 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 104 2 Remove the access panel Access Panel on page 105 3 Lift up the three tabs on the top of the bezel 4 Rotate the bezel off the chassis
219. white Front I O USB F_USB3 white Front I O USB SATA1 dark blue Primary hard drive SATA2 white Primary optical drive SATA3 light blue Second hard drive SATA4 orange Second optical drive Cable Management 69 Drives Description Spare part number 16X SATA DVD RW drive 581600 001 Blu ray BD RW SuperMulti DL Drive with LightScribe for use in 7300 7500 models 617030 001 Bezel optical drive 657852 001 3 TB 7200 rpm SATA hard drive 696961 001 3 TB 5400 rpm SATA hard drive 668149 001 2 TB 7200 rpm SATA hard drive 616608 001 2 TB 5400 rpm SATA hard drive 613210 001 1 5 TB 7200 rpm SATA hard drive 613209 001 1 5 TB 5400 rpm SATA hard drive 652272 001 1 TB 7200 rpm SATA hard drive 3G 621418 001 750 GB 7200 rpm SATA hard drive 3G 632938 001 500 GB 7200 rpm SATA hard drive 3G 621421 001 320 GB 7200 rpm SATA hard drive 2 5 inch 6G 636928 001 256 GB solid state drive 661842 001 128 GB solid state drive 665961 001 120 GB solid state drive 661841 001 The computer supports up to five drives that may be installed in various configurations This section describes the procedure for replacing or upgrading the storage drives A Torx T 15 screwdriver is needed to remove and install the guide screws on a drive 70 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis Drive Positions Ey NOTE Front bezel appearance may vary 1 Two 5 25 inch external drive bays for optic
220. y memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the Ensure that the card is inserted properly with the gold wrong slot or is not supported contact on the correct side The green LED will light if inserted properly 156 Appendix A Troubleshooting Without Diagnostics Do not know how to remove a media card correctly Cause The computer s software is used to safely eject the card Solution In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the

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