APC SUA1000-BR uninterruptible power supply (UPS)
Contents
1. x Automatic Self Test Manual Self Test When the on battery power LED is lit the UPS is supplying battery power to the connected equipment When on battery the UPS sounds an alarm four beeps every 30 seconds The LED illuminates and the UPS emits a sustained alarm tone when an overload condition occurs Failure of a battery self test causes the UPS to emit short beeps for one minute and the replace battery LED illuminates Refer to Troubleshooting in this manual The replace battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected The UPS performs a self test automatically when turned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery If the UPS fails the self test the replace battery LED x lights and immediately returns to online operation The connected equipment is not affected by a failed test Recharge the battery for 24 hours and perform another self test If it fails the battery must be replaced Press and hold the button for a few seconds to initiate the self test On Battery Operation The Smart UPS switches to battery operation automatically if the utility power fails While running on battery an alarm beeps four times every 30 seconds Press the button front panel to silence the UPS alarm for the current alarm only If the utility power does not return the UPS continues2. high sensitivity default Dimly lit UPS is set to medium sensitivity Off Low battery warning interval is about eight minutes Enable Mute Disable This function sets the interval at which the UPS will execute a self test Refer to your software manual for details Use this field to uniquely identify the UPS ie server name or location for network management purposes Reset this date when you replace the battery module The UPS will charge its batteries to the specified percentage before return from a shutdown To change the UPS sensitivity press the voltage sensitivity button rear panel Use a pointed object such as a pen to do so You can change the sensitivity level through PowerChute software User can mute an ongoing alarm or disable all existing alarms permanently NoTE SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT ACCESSORY CARDS FUNCTION FACTORY USER SELECTABLE CHOICES DESCRIPTION DEFAULT Shutdown Delay 90 seconds Low Battery Warning PowerChute interface software provides auto matic unattended shut down when approxi mately two minutes by default of battery oper ated run time remains Synchronized Turn on Delay 106 VAC High Transfer Point Low Transfer Point 0 90 180 270 360 450 540 630 seconds Brightly lit Low battery warning interval is about two minutes Dimly lit Low battery warning interval is about
3. APC WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRE SPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY APC IS NOT LIABLE FOR ANY COSTS SUCH AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUANTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT Warranty Claims Customers with warranty claims issues may access the APC worldwide customer support network by referring to the APC Web site www apc com Select your country from the country selection pull down menu Open the Support tab at the top of the web page to obtain contact information for customer support in your region To determine which factory warranty applies to the APC product you purchased consult the factory warranties located on the APC Web site www apc com products 2009 APC by Schneider Electric APC the APC logo and Sma
4. Brazil 11 4689 8600 13 6 RADIO FREQUENCY WARNINGS AND WARRANTY This device complies with FCC Part 15 Class A requirements Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Limited Warranty The limited warranty provided by American Power Conversion APC in this Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or industrial use in the ordinary course of your business Terms of Warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase The APC obligation under this warranty is limited to repairing or replacing at its sole discretion any such defective products This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured Non transferable Warranty This warranty applies only to the original purchaser who must have properly registered the product Product may be registered at www apc warranty com Exclusions APC shall not be liable under the warranty if its tes
5. excessive periods of low r high voltage Have qualified service personnel check your facility for electrical problems If the problem continues contact the utility company for further assistance 11 PROBLEM AND POSSIBLE CAUSE SOLUTION UTILITY CIRCUIT BREAKER TRIPS Utility circuit breaker trips during normal operation Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker on the back of UPS by pressing the plunger in UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS UPS input circuit breaker tripped Very high low or distorted line voltage Inexpensive fuel powered generators can distort the voltage Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker on the back of UPS by pressing the plunger in Move the UPS to a different outlet on a different circuit Test the input voltage with the utility voltage display see below If acceptable to the connected equipment reduce the UPS sensitivity BATTERY CHARGE AND BATTERY LOAD LEDs FLASH SIMULTANEOUSLY UPS has shutdown The internal temperature of the UPS has exceeded the allowable threshold for safe operation Check that the room temperature is within the specified limits for operation Check that the UPS is properly installed allowing for adequate ventila tion Allow the UPS to cool down Restart the UPS If the problem continues contact APC at ww
6. five minutes Off Low battery warning interval is about eight minutes Possible interval settings 2 5 8 11 14 17 20 23 minutes 0 60 120 180 240 300 360 420 seconds 127 130 133 136 VAC 97 100 103 106 VAC Sets the interval between the time when the UPS receives a shutdown command and actual shutdown The low battery warning beeps are continuous when two minutes of run time remain To change the warning interval default setting press the voltage sensitivity button use a pointed object such as a pen to do so while pressing and holding the button front panel The UPS will wait the specified time after the return of utility power before turn on to avoid branch circuit overload To avoid unnecessary battery usage set the high transfer point higher if the utility voltage is chronically high and the connected equipment is known to work under this condition Set the low transfer point lower if the utility voltage is chronically low and the connected equipment can tolerate this condition 4 STORAGE MAINTENANCE AND TRANSPORTING Storage Store the UPS covered and positioned as for proper functioning in a cool dry location with the bat teries fully charged At 15 to 30 C 5 to 86 F charge the UPS battery every six months At 30 to 45 C 86 to 113 F charge the UPS battery every three months Replacing the Battery Module This UPS has an easy to r
7. or when operated at elevated temperatures If the battery is near the end of its service life consider replacing the battery even if the replace battery LED is not yet lit ALL LEDs ARE LIT AND THE UPS EMITS A CONSTANT BEEPING Internal UPS fault Do not attempt to use the UPS Turn the UPS off and have it serviced immediately FRONT PANEL LEDs FLASH SEQUENTIALLY The UPS has been shut down remotely through software or an optional accessory card None The UPS will restart automatically when utility power returns ALL LEDs ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET The UPS is shut down and the battery is discharged from an extended outage None The UPS will return to normal operation when the power is restored and the battery has a sufficient charge 10 PROBLEM AND POSSIBLE CAUSE SOLUTION THE OVERLOAD LED IS LIT AND THE UPS EMITS A SUSTAINED ALARM TONE The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications at the APC web site www apc com The alarm remains on until the overload is removed Disconnect nonessential equipment from the UPS to eliminate the overload The UPS continues to supply power as long as it is online and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a utility voltage interruption If a continuous overload occurs while the UPS is o
8. Arc no ao Installation and Operation Smart UPS SUA1000 BR SUA1500 BR 120 VAC English CSS N This manual and the safety guide are available in English on the enclosed CD and the APC Web site www apc com Este manual e o guia de seguran a est o dispon veis em portugu s no CD incluso e no website da APC www apc com Introduction The APC by Schneider Electric Smart UPS is a high performance uninterruptible power supply UPS It provides protection for electronic equipment from utility power blackouts brownouts sags and surges small utility fluctuations and large disturbances The UPS also provides battery backup power until utility power returns to safe levels or the batteries are fully discharged 1 INSTALLATION A Read the Safety Instruction sheet before installing the UPS Unpacking Inspect the UPS upon receipt APC designed robust packaging for your product However accidents and damage may occur during shipment Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the package contents The package contains the UPS a literature kit containing one CD one serial cable one USB cable product documentation and Safety Information A The UPS is shipped with the battery disconnected Positioning the UPS The UPS is heavy Select a location sturdy enough to handle the weight Do not op
9. agement and Diagnostic Software BAsic CONNECTORS Serial Port USB Port Power management software and interface kits can be used with the UPS Use only interface kits supplied or approved by APC Use the APC supplied cable to connect to the Serial Port DO NOT use a standard serial interface cable since it is incompatible with the UPS connector Both Serial and USB Ports are provided They cannot be used simultaneously TVSS Screw The UPS features a transient voltage surge suppression TVSS screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors When connecting grounding cable disconnect the unit from the utility power outlet 2 OPERATION SMART UPS FRONT PANEL Power On Power Off Online Ay AVR Trim AVR Boost Load 084 087 050 033 016 o A Batte ry Ch arge 096 072 048 024 0 lt 24 LJ 0000 4oP Os0 BOBO O The online LED illuminates when the UPS is supplying utility power to the connected equipment If the LED is not lit the UPS is either not turned ON or is supplying battery power This LED illuminates to indicate the UPS is compensating for a high utility voltage This LED illuminates to indicate the UPS is compensating for a low utility voltage On Battery Overload O Replace Battery x Battery Disconnected
10. eplace hot swappable battery module Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on for this procedure See your dealer or contact APC at the web site www apc com support for information on replacement battery modules Once the battery is disconnected the connected equipment is not protected from power outages Be careful during the following steps the battery module is heavy REMOVING THE FRONT BEZEL AND BATTERY MODULE Step 1 1500VA Model Step 3 1000VA Model Step 3 Battery Terminals Pull the battery module out of the compartment until the back of the module is flush with the outer edges of the UPS Disconnect the battery connector Disconnect the battery cable terminals before removing the battery module from the UPS Note The red cable connects to the red color coded terminal the black cable connects to the black color coded terminal This will be important during the battery replacement procedure Battery Terminals i 8 Be sure to deliver the spent battery to a recycling facility or ship it to APC in the replacement battery packing material REPLACING THE BATTERY MODULE To replace the battery module reverse the directions above for Removing the Front Bezel and Battery Module Disconnecting the Battery for Transport 1 Shut down and disconnect any equipment attached to the UPS 2 Shu
11. erate the UPS where there is excessive dust or the temperature and humidity are outside the specified limits PLACEMENT 0 40 C 32 104 F 0 95 Relative Humidity E E eee tony A di 2 V V X X KX x mi Connecting Equipment and Power to the UPS SMART UPS REAR PANEL 1 Plug in the battery connectoro 2 Connect equipment to the UPS Note Do not connect a laser printer to the UPS A laser printer draws significantly more power than other types of equipment and may overload the UPS 3 Add any optional accessories to the SmartSlot O 4 Using the power cord plug the UPS into a two pole three wire grounded receptacle only Avoid using extension cords 5 Turn on all connected equipment To use the UPS as a master ON OFF switch be sure all connected equipment is switched ON The equipment will not be powered until the UPS is turned on 6 To power up the UPS press the button on the front panel The UPS charges its battery when it is connected to utility power The battery charges to 90 capacity during the first three hours of normal operation Do not expect full battery run capability during this initial charge period Check the site wiring fault LED located on the rear panel It lights up if the UPS is plugged into an improperly wired utility power outlet Refer to Troubleshooting in this manual 7 For additional computer system security install PowerChutePlus UPS Power Man
12. n battery the unit turns off output in order to protect the UPS from possible damage THE REPLACE BATTERY LED Is LIT Replace Battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected Weak battery Failure of a battery self test Check that the battery connectors are fully engaged Allow the battery to recharge for 24 hours Then perform a self test If the problem persists after recharging replace the battery The UPS emits short beeps for one minute and the replace battery LED illuminates The UPS repeats the alarm every five hours Perform the self test procedure after the battery has charged for 24 hours to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test THE SITE WiRING FAULT LED IS LIT The site wiring LED is lit e rear panel 120V models only The UPS is plugged into an improperly wired utility power outlet Wiring faults detected include missing ground hot neutral polarity reversal and overloaded neutral circuit Contact a qualified electrician to correct the building wiring THE INPUT CIRCUIT BREAKER TRI PS The plunger on the circuit breaker located above the input cable connection pops out Reduce the load on the UPS by unplugging equipment and press the plunger in AVR Boost oR AVR Trim LEDs LIGHT AVR Boost or Trim LEDs light Your system is experiencing
13. of the unit and is available through the LCD display on select models b Call APC Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA c Ifthe unit is under warranty the repairs are free d Service procedures and returns may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit in its original packaging If this is not available refer to www apc com to obtain a new set a Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty b For the UPS always DISCONNECT THE BATTERY before shipping in compli ance with U S Department of Transportation DOT and IATA regulations The battery may remain in the unit c Internal batteries may remain connected in the XLBP during shipment if applicable not all units have XLBPs Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support APC Worldwide Customer Support Refer to www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information Contact the APC Customer Support Center by telephone or e mail Telephone Global 888 272 2782
14. rt UPS are owned by Schneider Electric Industries S A S American Power Conversion Corporation or their affiliated companies All other trademarks are property of their respective owners 15 990 3828 12 2009
15. t down and disconnect the UPS from utility power 3 Unplug the battery connector rear panel 4 Follow the shipping instructions outlined in the Service section of this manual 5 TROUBLESHOOTING Use the chart below to solve minor Smart UPS installation and operation problems Refer to the APC Web site www apc com for assistance with complex UPS problems PROBLEM AND POSSIBLE CAUSE SOLUTION UPS WILL NOT TURN ON Battery not connected prop erly button not pushed UPS not connected to utility power supply Very low or no utility voltage Check that the battery connector rear panel is fully engaged Press the button once to power the UPS and the connected equipment Check that the power cable from the UPS to the utility power supply is securely connected at both ends Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked UPS WILL NOT TURN OFF Internal UPS fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS BEEPS OCCASIONALLY Normal UPS operation None The UPS is protecting the connected equipment UPS DOES NOT PROVIDE EXPEC TED BACKUP TIME The UPS battery is weak due to arecent outage or is near the end of its service life Charge the battery Batteries require recharging after extended outages They wear faster when put into service often
16. ting and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse negligence improper installation or testing Further APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation start up by non APC designated personnel a change in location or operating use exposure to the elements Acts of God fire theft or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND PURCHASER S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES
17. to supply power to the connected equipment until the battery is exhausted If PowerChute is not being used you must manually save your files and power down before the UPS turns off DETERMINING ON BATTERY RUN TIME UPS battery life differs based on usage and environment It is recommended that the battery batteries be changed once every three years See the APC Web site www apc com for on battery run times 3 USER CONFIGURABLE ITEMS NoTE SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT ACCESSORY CARDS FUNCTION FACTORY USER SELECTABLE CHOICES DESCRIPTION DEFAULT Automatic Self Test Every 14 days 336 hours UPS_IDEN Manufacture Date Date of Last Battery Replacement Minimum Capacity Be fore Return from Shut down O percent Voltage Sensitivity XE high O medium O ow The UPS detects and reacts to line voltage distortions by transferring to battery operation to protect the connected equipment Where power quality is poor the UPS may frequently transfer to battery operation If the connected equipment can operate normally under such conditions reduce the sensitivity setting to conserve battery capacity and service life Alarm Control Enable Every 7 days 168 hours On Startup Only No Self Test Up to eight characters to define the UPS Date of Battery Replacement mm dd yy 0 15 30 45 50 60 75 90 percent Brightly lit UPS is set to
18. w apc com supoport DIAGNOSTIC UTILITY VOLTAGE FEATURE Utility Voltage 120V 0133 0123 0115 0105 098 Battery Charge The UPS has a diagnostic feature that displays the utility voltage Plug the UPS into the normal utility power Press and hold the button to view the utility voltage bar graph display After a few seconds the five LED Battery Charge L display on the right of the front panel shows the utility input voltage Refer to the figure at left for the voltage reading values are not listed on the UPS The display indicates the voltage is between the displayed value on the list and the next higher value Three LEDs light indicating utility voltage within the normal range If no LEDs are lit and the UPS is plugged into a working utility power outlet the line voltage is extremely low If all five LEDs are lit the line voltage is extremely high and should be checked by an electrician display A The UPS starts a self test as part of this procedure The self test does not affect the voltage 12 Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the Troubleshooting section of the manual to eliminate common problems 2 Ifthe problem persists contact APC Customer Support through the APC Web site www apc com a Note the model number and serial number and the date of purchase The serial number is located on the rear panel
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