Promise Technology J630S
Contents
1. 0000 eee aeeee 35 Factorydefaults Command 0 0c cece eee eee 37 Help Command ai cuau nana 4 ET eri tea ws 37 Link Command ssssssesse ees 38 Route Command 20000 cece eee eee 41 Uptime Command 0 ccc eee eee 42 COMMA 5 4 ods rr euni wie ae eae ERE ERA 42 Chapter 4 Support eslseseseeseeeseeee nnn 43 Frequently Asked Questions llli 43 Contacting Technical Support 00 e eee eee 44 Limited Warranty 0 00 E EE EE eee 47 Returning the Product For Repair 0 00 eee eee 49 Appendix A Miscellaneous cece eee eee eee 51 Adding a Second I O Module 000 cece eee eae 51 Replacing a Power Supply Fan 20000 eee eee eee 52 Removing the Fan Assembly 000 e eee eee eee 53 Installing the Fan Assembly 00 e eee eee 55 ICO pem EE 57 Chapter 1 Introduction to VTrak This chapter covers the following topics About This Manual below e VTrak Overview page 2 Architectural Description page 4 Features and Benefits page 5 e Specifications page 6 Thank you for purchasing a Promise VTrak J830s or J630s external disk subsystem About This Manual This Product Manual describes how to setup use and maintain the VTrak J830s or J630s subsystem It also describes how to use the built in command line interface CLI software This manual refers t2. At the cli prompt type enclosure a mod s ctrl warningz75 and press Enter For this command encmeans enclosure e ctrl means I O module Enclosure warning temperature range 10 to 51 C 50 to 123 F e Enclosure critical temperature range 51 to 61 C 123 to 141 F O module warning temperature range 10 to 75 C 50 to 167 F O module warning temperature range 75 to 90 C 167 to 194 F Numbers mean degrees centigrade and must be within the respective threshold ranges 35 VTrak J830s J630s Product Manual Setting Thermal Management Thermal Management monitors enclosure and I O module temperature and adjusts fan speeds for proper cooling Promise recommends that you set Thermal Management to enabled To enable Thermal Management At the cli prompt type enclosure a mod s thermalmanager 1 and press Enter For this command 1 enables and 0 disables Setting Shutdown When enabled Shutdown automatically shuts down the VTrak 30 seconds after the enclosure or I O module reaches critical temperature to avoid damage from overheating Promise recommends that you set Shutdown to enabled To enable Shutdown At the cli prompt type enclosure a mod s allowshutdown 1 and press Enter For this command 1 enables and 0 disables Setting Minimum Fan Speed Minimum Fan Speed specifies the minimum fan speed when the enclosure or I O module reaches warning temperature
3. To set the minimum fan speed to medium high At the cli prompt type enclosure a mod s minfanspeed 3 and press Enter For this command 1 means low e 2 means medium low e 3means medium high 4means high The actual speed depends on the fan manufacturer 36 Command Line Interface Factorydefaults Command Caution Restoring default settings can disrupt your VTrak s function Use this feature only when necessary To reset all subsystem settings to their factory default values 1 Atthe cli prompt type factorydefaults and press Enter cli factorydefaults The system returns Do you wish to proceed restoring factory default y n 2 Atthe y n prompt type y and press Enter Do you wish to proceed restoring factory default y n y The system returns Please reboot the system for the change to take effect 3 Restart the VTrak See page 31 The subsystem restarts with all settings at their factory default values Help Command The VTrak CLI uses the standard Unix online help system To access general help At the cli prompt type help and press Enter cli gt help To access help with a specific function At the cli gt prompt type one of the following strings and press Enter help command command help cli gt help enclosure cli enclosure help VTrak J830s J630s Product Manual Link Command The Link command displays information about SAS data links including e Viewin
4. 58 4 Ib without drives 32 5 kg 71 7 Ib with 16 drives assuming 0 5 kg 1 1 Ib per drive Gross Weight including carton J830s 37 5 kg 82 7 Ib without drives J630s 33 0 kg 72 8 Ib without drives Safety Standards UL1950 EN60950 CSA 950 BSMI VCCi cUL TUV MIC VTrak J830s J630s Product Manual Warranty and Support Warranty Three years complete system limited warranty Support 24x7 email and phone support English only 24x7 access to Promise support site to download firmware utilities and manuals to obtain compatibility information and knowledge bulletins CE Statement Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation GOST R Statement l ipenynpexaenue QaHHbi nponykr orHocurca K knaccy A B novauiHux YCNOBUAX OH MOXET ObiTb ripuMHO A BOSHAKHOBeHMsI paJIMOTIOMEX B 3TOM cnyyae rIOJIb3OBATe lIlOo BO3MOXHO riorpeOyercsi NPUHATb COOTBeTCTByloulMe Mepbl IRAM Statement Advertencia Este es un producto de clase A En un ambiente dom stico este producto puede causar interferencia de las o
5. merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the Product Manual supersedes all previous versions Recommendations In this Product Manual the appearance of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction to VTrak 200 e eee eee eee 1 About This Manual ec Rp ee hak ee aa eee 1 VTrak Overview diae dees adde AO a wee ed nae IRE 2 Architectural Description 0 000 ee 4 Features and Benefits llle 5 Specifications ocio e e ER rita ru eR aee Masc ate XR MG 6 Drives and POMS a eset ex e Les AERE que E 6 Operating System Support sasaaa aoaaa 6 POWOL bastard eds xu NR EROR eR o od A Da Dre tad ia alates S 6 Environmental eeu e PR RM CHER UR Dea 7 Dimerisioris 22i fake ee dea A EL ed T ONLESSQXISe4 4x 7 Safety Standards uaaa uaaa 7 Warranty and Support 0 eae 8 CE Statement JL exuere e Re i aed Paid ae h OC e d 8 FCC Statement isses ati his EEE d AY 4 REALE A 8 GOST R Statement
6. 5 VTrak J830s drive slot numbering Install all of the drive carriers into the VTrak enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives Installing Disk Drives Installing 3 5 inch Disk Drives Important e If your VTrak has two I O modules and you are installing SATA disk drives an AAMUX adapter is required so that both modules can access the SATA disk drive Obtain AAMUX adapters from Promise Technology Inc Proper installation ensures adequate grounding and minimizes vibration Always install the disk drives using all four screws To install your 3 5 inch disk drives 1 Remove a disk drive carrier 2 Carefully lay the drive into the drive carrier at the front so that the screw holes on the sides line up If you are installing a AAMUX adapters and SATA disk drives First attach the adapter to the drive Then install the mounting screws See page 16 Figure 7 3 Insert the screws through the holes in the sides of the drive carrier and into the disk drive See page 16 Figures 7 and 8 For the disk drive install only the screws supplied with the VTrak For the adapter install only the screws supplied with the adapter Install four screws per drive Install two screws per adapter Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the VTrak chassis 5 Repeat
7. communication enables the Command Line Interface CLI on your PC to monitor and control the VTrak JBOD The CLI is explained in Setting Up the CLI Connection on page 26 The VTrak box includes a RJ11 to DB9 serial data cable To set up a serial cable connection 1 Attach the RJ11 end of the serial data cable to the RJ11 serial connector on the left I O module on the back of the VTrak See Figure 14 2 Attach the DB9 end of the serial data cable to a serial port on the Host PC or Server Figure 14 Use the serial connector on the left I O module O module 1 I O module 2 attach serial cable to this module optional RJ11 Serial Connector 4 L 1152008 N1 23 VTrak J830s J630s Product Manual Connecting the Power VTrak ships with clip assemblies to secure the power cords To secure the power cords 1 Insert the barbed end of the band into the hole until it snaps into place 2 Attach the power cord to the power supply 3 Place the clip over the power cord slide the clip to the end as shown in the Figure below then squeeze the clip to tighten it Figure 15 Securing a power cord with the clip assembly Power supply switch Insert the barb Slide the clip to into the hole the end of the power cord Pull this tab to position the clip Pull this tab to release the clip To reposition or release the clip pull the tabs as shown 4 Switch on t
8. or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsibl
9. steps 2 through 4 until all of your disk drives are installed Caution VTrak supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remove more than one drive carrier a time 15 VTrak J830s J630s Product Manual Figure 7 Drive carrier with 3 5 inch SATA disk drive and AAMUX SATA Disk Drive AAMUX adapter Disk Drive mounting screw AAMUX mounting Disk Drive N SEIEWS mounting screw ii AAMUX mounting screws Figure 8 Drive carrier with 3 5 inch SAS disk drive SAS Disk Drive Disk Drive mounting screw Disk Drive mounting screw 16 Installing Disk Drives Installing 2 5 inch Disk Drives Cautions Always use mounting brackets to install 2 5 inch disk drives Never install disk drives by inserting screws through the bottom of the drive carrier Obtain mounting brackets and screws from Promise Technology Inc e Hold 2 5 inch disk drives by the edge to prevent damage to the drive e VTrak supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remove more than one drive carrier a time Important e If your VTrak has two I O modules and you are installing SATA disk drives an AAMUX adapter is required so that both modules can access the SATA disk drive Obtain AAMUX adapters from Promise Technology Inc Proper installation ensures adequate grounding and minimizes vibration Always install the disk drives usi
10. 0 000 8 IRAM Statement asso wad aS ec dan ae can Pate sd 8 KCC SIEMEN estre aig ara hes Rok Ue Scala abc ad ees Re ae er d 8 Chapter 2 Installation 20 0 e eee eee 9 Unpacking the VTrak 0 0 0 0 cece eee 9 Mounting the VTrak ina Rack 0 cece eee eee 11 Installing Disk Drives llle 14 Drive Slot Numbering lssslleeleleeen 14 Installing 3 5 inch Disk Drives llle 15 Installing 2 5 inch Disk Drives lesus 17 Making Data Connections n s asasan aaua 19 Basic DAS Connection 0 0 0 eee 19 Cascading DAS Connection 0 00 eee eee 20 Redundant Cascading DAS Connection 21 Setting Up Serial Cable Connections 000000 23 Connecting the Power lille eren 24 Setting Up the CLI Connection 0 0 00 25 Chapter 3 Management eee eee eee eee 27 Front Panel LEDs ae pranise niaaa aioa a m mAai a tees 27 Drive Carrier LEDS aa cssc I ve EA A T a aks A 28 Power Supply LED ssessssseee eee 29 VO Module LEDS s Esker RERE nieces RISE bib RR ae 30 Shutting Down and Restarting the VTrak 24 31 VTrak J830s J630s Product Manual Chapter 3 Management cont Command Line Interface 0000 c cee eee 32 Command Setii w se c ace okie A wai a ee uh ete hed et 32 Enclosure Command 000 e cece eee esse 32 Making Enclosure Settings
11. 0 02 020 C2 C2 C2 CO Cn CO Co Co C0 C0 C0 C20 Co C2 o x Mo Co l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l nvalid Dword Count DsEr Disparity Err Count DwLo Dword Sync Loss Count PhRe Phy Reset Problem Count CoVi Code Violations Cnt PhCh Phy Change Count The following items are reported in the table above All counts are hexadecimal Phy number Links are individual Phys numbered 0 through 31 on J830s units and 0 through 23 on J630s units The Link Status list matches Phy number to Slot or Connector number where you can identify the disk drive or external SAS port reported in the Link Counter See page 38 Type Physical drive slots or connectors Each slot has one Phy See Drive Numbering on page 19 CN 1 and CN 2 represent the external SAS connectors Each connector has four Phys CN 1 is the SAS IN port CN 2 is the SAS OUT port See Figure 4 on page 30 Invalid D word Count If the count is zero the counter shows Disparity Error Count dashes PHY Reset Problem Count The fact that errors occur does not necessarily indicate a link problem or that Gode Violation Count the VTrak unit is malfunctioning PHY Change Count 4 However an individual error count that increments regularly does indicate a possible problem and requires further investigation 40 Command Line Interface C
12. 33 voltage 33 subsystem reboot 31 shutdown 31 System heartbeat LED 25 27 system temperatures 33 T Technical Support contact 44 temperature settings 35 temperature status 33 thermal management setting 36 thermal output 6 U uptime command 42 V view enclosure settings 35 firmware version 33 l O module role 33 link status and statistics 38 power supply status 33 routing table mapping 41 SAS addresses 34 serial number 33 system uptime 42 system voltages 33 voltage status 33 VTrak W dimensions 7 drives and ports 6 environmental 7 OS support 6 overview 2 power 6 reboot 31 safety strandards 7 shutdown 31 warranty 8 47 warranty VTrak 47 VTrak J830s J630s Product Manual 60
13. C 7175F 2 1 0 Modulel 34C 93F 3 I O Module2 24C 75F 4 1 0 Module2 33C 91F 5 Backplane 22C 71F 6 Backplane 22C 71F 7 PSUl 25C TTE 8 PSUl 25C TIE 9 PSU2 24C 75F 10 PSU2 24C T5F Thermal Management Enabled Allows shutdown the system when critical temperature is reached Yes Current minimum fan speed Low Enclosure temperature threshold 61C 141F critical 51C 123F warning Controller temperature threshold 90C 194F critical 75C 167F warning ID Location Voltage 1 0 Modulel 1 11V 2 0 Modulel 0 93V 3 0 Modulel 3 21V 4 0 Module2 1 11V 33 VTrak J830s J630s Product Manual 5 1 0 Module2 0 93V 6 I O Module2 3 21V Expander SAS Address SAS Base 50 00 15 56 00 03 82 00 SSP 50 00 15 56 00 03 82 3E SMP 50 00 15 56 00 03 82 3F Attached SAS Address Slot 1 50 B 90 00 04 5E B2 Slot 2 50 B 90 00 04 80 C2 Slot3 50 B 90 00 04 22 02 Slot 4 50 B 90 00 04 8F B2 Slot 5 50 B 90 00 04 DO 62 Slot 6 50 B 90 00 04 DE E2 Slot 7 50 B 90 00 04 8E F2 Slot 8 50 B 90 00 04 97 62 Slot9 50 B 90 00 04 36 62 Slot 10 50 B 90 00 04 18 E2 Slot 11 50 B 90 00 04 18 D2 Slot 12 50 B 90 00 04 8E 52 Slot 13 50 B 90 00 04 E2 22 Slot 14 50 B 90 00 04 49 C2 Slot 15 50 B 90 00 04 DC F2 Slot 16 50 B 90 00 04 B2 5E Slot 17 50 B 90 00 04 C2 80 Slot 18 50 B 90 00 04 02 22 Slot 19 50 B 90 00 04 B2 8F Slot 20 50 B 90 00 04 62 DO Slot 21 50 B 90 00 04 E2 DE Slot 22 No Device Attached Slot 23 No Device Atta
14. Dev Device Type Link Link Connected PRdy Phy Ready The following items are reported in the table above Phy number Links are individual Phys numbered 0 through 31 on J830s units and 0 through 23 on J630s units Port number Physical drive slots or connectors Each drive slot has one Phy See Drive Numbering on page 19 CN 1 and CN 2 represent the external SAS connectors Each connector has four Phys CN 1 is the SAS IN port CN 2 is the SAS OUT port See Figure 4 on page 30 e Drive Type SAS or SATA Data Rate Data rate in Gb s The maximum rate is shown Device Type End means an end device Exp means an expansion device e Link Connection Normally is displayed If there is a connection at the moment the link command runs CONN is displayed e Phy Ready Status If the port is ready Rdy is displayed Link Statistics display after Link Status A separate command is not required Link Statistics CO 1 O On 4 Co h2 r3 c5 mm c o ra um NM c2c2c2cCc20 C20 C20 C20 CO CO CO CO CO o EF l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l mm Do 39 VTrak J830s J630s Product Manual OAD On 4 Co 9 20 21 22 23 24 25 26 21 28 29 30 31 InDW otld cL H C2 0002
15. Install the five screws that hold the fan assembly in place See page 53 Figure 1 3 Putthe power supply back into the VTrak enclosure and tighten the mounting screws 4 Plugin the power cord and turn on the power supply at the switch This completes the replacement procedure for the power supply fan 55 VTrak J830s J630s Product Manual 56 Index Symbols command 42 A AAMUX adapter 15 17 28 43 about this manual 1 B BTUs hour 6 C cable RJ11 to DB9 9 23 26 SAS SFF 8088 9 20 21 CE statement 8 clear link error count 41 clips power cord 24 code violation count 40 Command 42 enclosure 32 43 factorydefaults 37 help 37 link 38 43 route 41 uptime 42 Command Line Interface CLI 32 Connection CLI 26 power 24 D Data cable connections Basic DAS 19 Cascading DAS 20 Redundant Cascading DAS 21 data rate 39 device type 39 disk drives hot swappable 44 install 14 LEDs 25 28 numbering 14 supported 43 disparity error count 40 drive type 39 E enclosure command 32 43 global status LED 25 27 information 33 reboot 31 settings 35 shutdown 31 error counts 40 ESD Warning 9 51 52 F factorydefaults command 37 fan power supply install 55 remove 53 FCC statement 8 Features and Benefits 5 firmware version view 33 G GOST R statement 8 H HBA card 19 20 21 28 help command 37 57 VTrak J830s J630s Product Manual l O module activity LED 25 27 add s
16. LEDs i Dark Steady Flashing Amber Red Green Green Power System Off Normal Global Malfunction Malfunction enclosure System Off Normal one power both power status supply supplies 1 O module tet ior No Activity Activity d Heartbeat System Off Normal Blinks once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed Drive Carrier LEDs There are two LEDs on each drive carrier Generally speaking if there is a disk drive in the carrier the Power Activity LED displays green If not the LED remains dark The Power Activity LED flashes during drive activity The Disk Status LED displays green when the drive has been configured Figure 2 Drive carrier LEDs Disk Status Power Activity If you have SATA disk drives installed without an AAMUX adapter see page 16 the Power Activity LED behavior depends on the specific disk drive The Disk Status LED behavior depends on your HBA or RAID controller See the table on the next page 28 Power Supply LED State LEDs Dark Steady Flashing Steady Flashing Green Green Blue Blue Status HBA RAID controller determines the LED behavior ERE f u E Drive es Power Activity No Drive Present Activity Refer to the user documentation for your HBA or RAID controller for this information Refers to SAS drives or SATA drives with an AAMUX adap
17. PROMISE TECHNOLOGY INC VIRAK J8305 J6305 Version 1 VTrak J830s J630s Product Manual Copyright 2009 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of
18. V 2 128A 450W 1535 8 BTU Hr 110V 2 972A 326W 1112 6 BTU Hr J630s 220V 1 756A 372W 1269 6 BTU Hr All figures include disk drives Power Supply J830s Dual 750W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design J630s Dual 580W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Chapter 1 Introduction to VTrak Environmental Operating Temperature 10 to 40 C 10 to 35 C recommended for SAS drives Non operating Temperature 40 to 60 C Operating Humidity 8 to 80 non condensing Non operating Humidity 8 to 95 non condensing Operating Vibration 0 3g 0 to peak swept sine 5 to 500Hz 1 2 octave per minute Non operating Vibration 1g 0 to peak swept sine 5 to 500Hz 1 2 octave per minute Operating Shock 5g amplitude 11ms duration Non operating Shock 10g amplitude 11ms duration Altitude 0 to 2100 m 7000 ft or 0 to 3000 m 10 000 ft at less than 35 C Acoustics 50 decibels A weighted sound pressure with fans operating at low speed Dimensions Enclosure height x width x depth J830s 13 1 x 44 7 x 56 1 cm 5 2 x 17 6 x 22 1 in J630s 8 8 x 44 7 x 56 1 cm 3 5 x 17 6 x 22 1 in Note At the time of this writing weight information was still preliminary Net Weight J830s 30 5 kg 67 2 Ib without drives 38 5 kg 84 9 Ib with 24 drives assuming 0 5 kg 1 1 Ib per drive J630s 26 5 kg
19. You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase 49 VTrak J830s J630s Product Manual You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 50 Appendix A Miscellaneous Adding a Second I O Module below Replacing a Power Supply Fan page 52 Adding a Second I O Module Warning The electronic components within the VTrak are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the VTrak or its subassemblies The VTrak J830s and J630s units ship with one or two I O modules If your VTrak came with only one I O
20. a Power Supply Fan Warning The electronic components within the VTrak are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the VTrak or its subassemblies L AN The power supply fans cool the VTrak enclosure as well as the power supplies themselves If a power supply fan fails replace the fan assembly as soon as possible Contact Promise Technical Support for replacement parts See page 44 Replacing a Power Supply Fan Removing the Fan Assembly To remove the power supply fan assembly 1 Shutoff the power supply at the switch and unplug the power cord 2 Loosen the mounting screws pull the power supply out of the VTrak enclosure and place the power supply on a static free surface 3 Remove the screws holding the fan assembly in place There are five screws two on top two on the bottom and one on the side See Figure 1 Figure 1 Five screws hold the fan assembly 53 VTrak J830s J630s Product Manual 4 Pullthe fan assembly out of the power supply See Figure 2 Figure 2 Pulling the fan assembly from the power supply Power supply Fan assembly 54 Replacing a Power Supply Fan Installing the Fan Assembly To install the power supply fan assembly 1 Insert the new fan assembly into the power supply Be sure the tab passes through the locator hole See Figure 3 Figure 3 Tab in locator hole 2
21. ce the VTrak was started or restarted Use alone to see the list of commands Use with a command to see a list of options Example enclosure Commands and options are not case sensitive Enclosure Command The Enclosure command performs the following functions Viewing Enclosure Information page 33 Making Enclosure Settings page 35 The CLI reports information for the I O module to which it is connected and for the rest of the components in the VTrak enclosure The VTrak units ship with one or two I O modules I O module 1 on the left is the Default Primary See page 23 Under SAS specifications both I O modules are active at the same time The terms Primary and Secondary are for enclosure management purposes only 32 Command Line Interface Viewing Enclosure Information To view enclosure information At the cli prompt type enclosure and press Enter cli gt enclosure The system returns Time Since Power Up 1 day 9 hours 46 minutes 36 seconds Enclosure SBB SAS 6G JBOD 3U 16 Bay Serial Number 987123 I O Module ID Max I O Module Cnt 152 Firmware Version 6 04 0000 00 I O Module Role Primary Max HDD Slot 16 Max Connectors n Max PSU Cnt 272 Max Fan Cnt 4 Max Temp Sensors Cnt 10 Max Voltage Sensor Cnt 6 PSU Status FanlSpeed Fan2Speed 1 Operational 3168 rpm 2970 rpm 2 Operational 2970 rpm 3168 rpm ID Location Temp Reading ID Location Temp Reading 1 I O Modulel 24
22. ched Slot 24 No Device Attached CN 1 50 0E 00 4A 00 BD 22 55 CN 2 50 0E 00 4A 00 BD 22 3F PSU ID Shutdown Event PSU 01 AC loss PSU 02 AC loss Slot numbers represent physical drives CN 1 is the SAS IN port circle icon CN 2 is the SAS OUT port diamond icon PSU 01 and PSU 02 are the power supply units 34 Command Line Interface Making Enclosure Settings The Enclosure command also enables you to make settings e Viewing Current Settings page 35 Setting Temperature Thresholds page 35 Setting Thermal Management page 36 Setting Shutdown page 36 Setting Minimum Fan Speed page 36 Viewing Current Settings To view current enclosure settings 1 Atthe cli prompt type enclosure and press Enter 2 Lookfor the following section in the system return Thermal Management Enabled Allows shutdown the system when critical temperature is reached Yes Current minimum fan speed Low Enclosure temperature threshold 61C 141F critical 51C 123F warning Controller temperature threshold 90C 194F critical 75C 167F warning Setting Temperature Thresholds Warning temperature tells Thermal Management when to increase fan speed Critical temperature tells Automatic Shutdown when to shut down the subsystem To set the enclosure critical temperature to 61 C 141 F At the cli prompt type enclosure a mod s enc criticalz61 and press Enter To set the I O module warning temperature to 75 C 167 F
23. chnical Support Phone Support 886 3 578 2395 ext 8822 or 8823 If you wish to write us for Promise Technology Inc support 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C China E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China Beijing support Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China E mail Support e Support On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199 If you wish to write us for Promise Technology China Shanghai support Room 508 Leader Tower 1189 West Wu Ding Road Jing An District Shanghai 200042 China 46 Chapter 4 Support Limited Warranty Promise Technology Inc Promise warrants that this product from the time of the delivery of the product to the original end user a all components for a period of three 3 years b will conform to Promise s specifications C will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is nottransferable C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts This warranty
24. e of the first VTrak to the SAS IN port with the circle icon of the other I O module on the second VTrak Connect the remaining VTraks in the same manner Be sure to connect circle icon to diamond icon or vice versa Do not cross connect the I O modules Maintain a separate cascade configuration from each Host PC or Server to the last VTrak See page 22 Figure 13 You can cascade up to four VTrak units in this manner You can mix J830s and J630s units as well as J610s and J310s units in the same cascade Note that Jx10s are 3Gb units and might reduce data throughput 21 VTrak J830s J630s Product Manual Figure 13 A redundant cascading DAS connection SFF 8088 external 4X to 4X SAS cables SAS IN circle port id 3 CY Cj SAS IN circle po SAS HBA Cards SAS OUT diamond port SAS OUT diamond port oo mie im m VTrak J630s OG CI Ie POR VTrak J630s 5 B E B Cascade Configuration 2 Cascade Configuration 1 The diagram above shows the VTrak J630s A connection with the J830s is exactly the same This completes data and management connections Go to Setting Up Serial Cable Connections on page 23 22 Setting Up Serial Cable Connections Setting Up Serial Cable Connections Serial
25. e following topics Frequently Asked Questions below Contacting Technical Support page 44 Limited Warranty page 47 Returning the Product For Repair page 49 Frequently Asked Questions What kind of disk drives can use with VTrak VTrak supports 2 5 inch and 3 5 inch SAS and SATA disk drives See the Compatibility List on the Promise Website for a list of qualified disk drives If your VTrak subsystem has two I O modules you must install an AAMUX adapter on each of your SATA drives Obtain AAMUX adapters from Promise Technology Inc How do install a 2 5 inch drive into a 3 5 inch drive carrier To install your 2 5 inch disk drives into VTrak s drive carriers you must first attach a mounting bracket to each of your drives See page 17 Never install the drives by inserting screws through the bottom of the drive carrier Obtain mounting brackets and screws from Promise Technology Inc How can tell when the VTrak has fully booted When the VTrak unit is fully booted up the Power and FRU LEDs light up green The heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed How can I tell my CLI connection is to the primary default I O module After you establish the CLI connection type Enclosure and press Enter Look at the top of the display for an item called I O Module Role Ifthe Role is Primary you are connected to the default p
26. e for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 48 Chapter 4 Support Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address Daytime phone number Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty Do not ship cables manuals diskettes etc USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product
27. econd module 51 role primary secondary 32 33 43 52 status LED 30 invalid D word count 40 IRAM statement 8 L LEDs disk drive 25 28 drive carrier 28 enclosure global status 25 27 front panel 24 27 l O module 30 I O module activity 25 27 power 25 27 power supply 29 system heartbeat 25 27 link clear error count 41 command 38 43 connection 39 statistics 39 status 38 M mapping routing table 41 MIC statement 8 minimum fan speed setting 36 O operating systems supported 6 overview of VTrak 2 P phy change count 40 number 39 40 ready status 39 reset problem count 40 port number 39 40 power connection 24 consumption 6 LED 25 27 power cord clips 24 power supply LED 29 redundancy 44 status 29 33 power supply fan install 55 remove 53 R RAID controller 28 regulatory statements 8 restoring factory default values 37 returning product for repair 49 RJ11 to DB9 cable 9 23 26 route command 41 routing table mapping 41 S SAS cable 19 HBA card 19 20 21 28 no routing entry exists 42 SAS address connectors 34 drives 34 expander 34 routing table 41 Serial cable connections 26 58 Index serial number view 33 setting minimum fan speed 36 shutdown 36 temperature 35 thermal management 36 SFF 8088 cable 9 20 21 shutdown setting 36 slot number 39 40 Specifications 6 status disk drive 28 enclosure global 27 28 l O module 30 phy 39 power supplies 29 33 temperatures
28. ent and performance required by companies running popular departmental and back office applications including file print e mail database and Web services Chapter 1 Introduction to VTrak Figure 3 VTrak J830s rear view l O Module 1 I O Module 2 Power Supply 1 Power Supply 2 Figure 4 VTrak J630s rear view O Module 1 I O Module 2 Power Supply 1 Power Supply 2 The two external SAS ports provide the needed connectivity and bandwidth for large capacity solutions requiring multiple JBOD boxes cascaded together while still providing dual server support and host port failover or aggregation VTrak J830s J630s Product Manual Architectural Description The VTrak J830s packs up to 24 drives per system offering industry leading capacity in just 4U of standard 19 inch rack space The VTrak J630s supports up to 16 drives per system in just 3U of standard 19 inch rack space The J830s and J630s unit s compact form factor maximizes density increasing capacity per unit of rack space Multiple J830s and J630s systems can also be connected to the same server using standard SAS features to deliver massive storage to capacity hungry applications such as disk to disk backup media archiving video surveillance and compliance storage Promise has designed the J830s and J630s chassis to be fully compatible with all future Promise external stora
29. ew seconds after subsystem startup Second I O module s status LED takes longer 30 Shutting Down and Restarting the VTrak Shutting Down and Restarting the VTrak To shutdown the VTrak turn OFF the switches on both power supplies Figure 5 Power switches on VTrak J630s The J830s is similar Power switch Power switch Power Supply 1 Power Supply 2 To restart the VTrak wait at least 30 seconds after shutdown then turn ON the switches on both power supplies 31 VTrak J830s J630s Product Manual Command Line Interface Command Set page 32 Enclosure Command page 32 Making Enclosure Settings page 35 Factorydefaults Command page 37 Help Command page 37 Link Command page 38 Route Command page 41 Uptime Command page 42 Command page 42 Command Set The CLI uses the following set of commands enclosure Displays enclosure settings and component information factorydefaults Restores the factory default settings to the enclosure help Use alone to see the list of commands Use with a command to see a list of options Examples enclosure help and help enclosure link Displays the current status of the Phys links and the error counter route Displays table routing information downstream connections uptime Displays the number of days hours minutes and seconds since the firmware was loaded sin
30. g Link Status page 38 Viewing Link Statistics page 39 e Clearing the Error Count page 41 Viewing Link Status To view link status At the cli prompt type link and press Enter cli gt link The system returns Link Status Phy Port Type Rate Init Dev Link PRdy 0 Slotl SAS 3 06 0 End ES Rdy 1 Slot2 SAS 3 06 0 End Rdy 2 S1ot3 SAS 3 06 0 End Rdy 3 Slot4 SAS 3 06 0 End Soe Rdy 4 Slot5 SAS 3 06 0 End Rdy 5 Slot SAS 3 06 0 End eae Rdy 6 Slot SAS 3 06 0 End sREL Rdy 7 Slots SAS 3 06 0 End mE Rdy 8 Slot9 SAS 3 06 0 End Rdy 9 Slot10 SAS 3 06 0 End mE Rdy 0 Slot11 SAS 3 06 0 End isi Rdy 1 Slot12 SAS 3 06 0 End E Rdy 2 Slot13 SAS 3 06 0 End Rdy 3 Slot14 SAS 3 06 0 End Ecc Rdy 4 Slot15 SAS 3 06 0 End mE Rdy 5 Slot16 SAS 3 06 0 End Rdy 6 Slot17 SAS 3 06 0 End em Rdy 7 Slot18 SAS 3 06 0 End Rdy 8 Slot19 SAS 3 06 0 End mE Rdy 9 S1ot20 SAS 3 0G 0 End iiri Rdy 20 Slot21 SAS 3 06 0 End mE Rdy 21 Slot22 mE im aii puo inis Eus 22 S10t23 mE LEE X ig x 23 Slot24 mE ire gt 24 CN 1 SAS 6 0G OK End mE Rdy 25 CN 1 SAS 6 0G OK End xim Rdy 26 CN 1 SAS 6 0G OK End Rdy Command Line Interface 21 CN 1 SAS 6 0G OK End gt Rdy 28 CN 2 SAS 6 0G OK End ea Rdy 29 CN 2 SAS 6 0G OK End face Rdy 30 CN 2 SAS 6 0G OK End BURR Rdy 31 CN 2 SAS 6 0G OK End gt Rdy Phy PHY ID Port Port Type Type SAS or SATA Rate Rate 1 5G 3G 6G Init Init Passed
31. g screws and flange nuts from your rack system Be sure the front rail support is on the bottom facing inward The alignment pins fit into the rack holes above and below the attaching Screws Use the attaching screws and flange nuts from your rack system Tighten the screws and flange nuts according to your rack system instructions Place the VTrak subsystem onto the rails Secure the VTrak subsystem to the rack One screw each side upper hole only Use the attaching screws and flange nuts from your rack system Tighten the screws and flange nuts according to your rack system instructions 12 Mounting the VTrak in a Rack Figure 4 Rack mount assembly diagram Rack front post Rack rear post Alignment pins Q Front rail Rear rail Pd Support for subsystem two on each flange f N Inside of post Rail attaching screws Inside of post not included Note that only the front rail has a support for the subsystem VTrak J830s J630s Product Manual Installing Disk Drives You can populate the VTrak enclosure with SAS or SATA disk drives See the Compatibility List on the Promise Website for complete listings of qualified disk drives For optimal performance install disk drives of the same model and capacity Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure The diagrams below show how VTrak s drive slots are numbered Figure
32. ge products By using the same chassis drive carriers and cooling units upgrading the RAID controllers and JBOD modules is fast and simple With the VTrak J830s and J630s Promise has dramatically narrowed the gap between simple fault tolerance and No Single Point of Failure The VTrak J830s and J630s use a fully redundant hot swappable design and continuously monitors all system components It can withstand failures to disks power supplies and I O modules without interrupting system operation Chapter 1 Introduction to VTrak Features and Benefits Feature Benefit 4U or 3U 19 inch wide enclosure Installs easily in any standard rackmount Supports Serial Attached SCSI disk drives Allows you to use the new dual port SAS disk drives Supports Serial ATA disk drives Allows you to use your legacy SATA disk drives Hot swap feature for drive carriers I O modules and power supplies Allows a defective component to be replaced without interrupting data accessibility to the host system Supports SBB 2 0 standard Allows controller inter connectability with controllers of the same capacity from other manufacturers Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Complete cable less design All components easily plug directly into boards No cables to complicate setup or maintenance Redundant
33. hange your terminal emulation program settings to agree with the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal emulation program 3 Press Enter once to launch the CLI The cli prompt on your screen indicates that you have a connection and the CLI is ready to accept commands See Command Line Interface on page 32 26 Chapter 3 Management Front Panel LEDs below Drive Carrier LEDs page 28 Power Supply LED page 29 O Module LEDs page 30 Shutting Down and Restarting the VTrak page 31 Command Line Interface page 32 Front Panel LEDs The LEDs on the front panel of the VTrak J830s or J630s unit provide important status information about the subsystem When boot up is finished and the VTrak subsystem is functioning normally e Power and Global enclosure status LEDs display green continuously O module activity LEDs flash green when there is activity on the SAS ports e System heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed Figure 1 VTrak J630s front panel LED display The J830s is similar I O module 2 activity m Sa Heartbeat See the table on the next page for more information 27 VTrak J830s J630s Product Manual State
34. he power supplies When the power is switched on the LEDs light up 24 Connecting the Power When boot up is finished and the VTrak subsystem is functioning normally e Power and Global enclosure status LEDs display green continuously O module activity LEDs flash green when there is I O module activity System heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed Figure 16 VTrak J630s front panel LED display The J830s is similar Global enclosure status Reserved l O module 2 activity Heartbeat Generally speaking if there is a disk drive in the carrier the Power Activity LED displays green If not the LED remains dark The Power Activity LED flashes during drive activity The Disk Status LED displays green when the drive has been configured Figure 17 Drive carrier LEDs Disk Status Power Activity 25 VTrak J830s J630s Product Manual Setting Up the CLI Connection The VTrak has a Command Line Interface CLI to manage all of its functions including customization Access the CLI via your PC s terminal VT100 or ANSI emulation program such as Microsoft HyperTerminal The VTrak must be running and the RJ11 to DB9 serial data cable connected to the primary I O module and the Host PC or Server s serial port See page 23 To set up the CLI connection 1 C
35. hot swappable power supplies Load sharing and full operation even with a failed power supply Dual active active I O Modules High level of availability even with a failed l O module Two SAS ports per I O module Enables host access or cascading JBOD subsystems Command line interface Control and monitoring with simple straightforward interface Management through in band SAS or serial port Choice of local or network management options Compatible with leading SAS HBA and RAID cards Works the first time with all major SAS HBA or RAID adapters VTrak J830s J630s Product Manual Specifications Drives and Ports Drive Bay Count J830s 24 drives J630s 16 drives Supported Disk Drive Interfaces Serial Attached SCSI SAS 6Gb s and 3Gb s Serial ATA SATA 3Gb s and 1 5Gb s External I O Ports SAS host port and SAS expansion port Operating System Support Windows Vista Business Windows XP Professional Enterprise or Ultimate Windows 2000 Windows 2008 Server RedHat Linux Windows 2003 Server e SUSE Linux The list above refers to both 32 bit and 64 bit versions of the OS in the Host PC or server The actual OS support depends upon your SAS HBA or RAID adapter Check your SAS HBA or RAID adapter user documentation Power VTrak Input Power Model Voltage ce Consumption Thermal Output 110V 4 206A 458W 1563 1 BTU Hr J830s 220
36. ith the circle icon on the second VTrak Be sure to connect circle icon to diamond icon or vice versa You can cascade up to four VTrak units in this manner You can mix J830s and J630s units as well as J610s and J310s units in the same cascade Note that Jx10s are 3Gb units and might reduce data throughput Figure 12 A cascaded DAS connection SAS HBA Card SFF 8088 external Host PC or Server 4X to 4X SAS cable SAS IN circle por SAS OUT diamond port SAS IN circle po VTrak J630s Making Data Connections The diagram on page 20 shows the VTrak J630s Connections with the J830s are exactly the same This completes data and management connections Go to Setting Up Serial Cable Connections on page 23 Redundant Cascading DAS Connection To setup a redundant cascading DAS connection 1 Connect the SAS HBA card in the first Host PC to the SAS IN port with the circle icon on the first VTrak See page 22 Figure 13 Use a SFF 8088 4X to 4X external SAS cable supplied with the VTrak Connect the SAS OUT port with the diamond icon on the same I O module of the first VTrak to the SAS IN port with the circle icon on the second VTrak Connect the SAS HBA card in the second Host PC to the SAS IN port with the circle icon to the other I O module on the first VTrak Connect the SAS OUT port with the diamond icon on the same I O modul
37. learing the Error Count To clear all link error counts At the cli prompt type link a clear and press Enter cli link a clear To clear the link error count for a specific Phy At the cli prompt type link a clear p Phy Number and press Enter cli link a clear p 1 Route Command To view the SAS addresses of the devices in your domain At the cli prompt type route and press Enter cli gt route The system returns Routing Table Mapping Index SAS Address C PHY 000 50 00 00 EO 11 4D 8F B2 CN 2 20 002 50 00 CC A 1 E0 ED CN 2 20 010 50 00 15 50 OF FO 72 07 CN 2 20 014 50 00 15 50 OF FO 72 0B CN 2 20 029 50 00 15 50 OF FO 12 06 C 6 043 50 00 C5 4 El 2E 9D 6 057 50 00 15 50 OF FO 72 16 CN 2 20 061 50 00 15 50 OF FO 22 3F C 6 063 50 00 C5 BO 89 4D C 6 076 50 00 C5 62 6C 5D C 6 088 50 00 15 50 OF 72 12 CN 2 20 091 50 00 C5 SCH 51 C 6 07 50 00 15 50 OF FO 72 03 CN 2 20 11 50 00 15 50 OF FO 72 OF CN 2 20 14 50 00 C5 BA B6 01 CN 2 20 24 50 00 15 50 OF FO 12 02 6 85 50 00 15 50 OF FO 22 04 lo 6 87 50 00 15 50 OF FO 32 00 C 6 89 50 00 15 50 OF FO 22 08 e 6 216 50 00 15 50 OF FO 22 00 C 6 217 50 00 C5 00 01 BA BO 71 CN 2 20 218 50 00 15 50 OF FO 32 04 C 6 220 50 00 15 50 OF FO 22 0C C 6 222 50 00 15 50 OF FO 32 08 C 6 41 VTrak J830s J630s Product Manual The route command displays SAS addresses that are attached to the SAS port
38. module you can upgrade by installing a second I O module The following instructions describe how to install a second I O module Note Powering down the VTrak is not required for this procedure To install a second I O module into a VTrak J830s or J630s unit 1 on Press the release button on the dummy I O module pull the handle down and remove the dummy I O module from the enclosure Slide the new I O module into the slot Gently push the new I O module all the way into the slot until the handle locks Connect your data cables to the new I O module See page 19 for more information Connect your serial cable to the new I O module See page 23 for more information Power up the VTrak At the cli gt prompt type enclosure and press Enter to verify the new I O module s function 51 VTrak J830s J630s Product Manual The system returns Time Since Power Up 0 days 0 hours 1 minute 45 seconds Enclosure SBB SAS 6G JBOD 3U 16 Bay Serial Number 987123 I O Module ID 2 Max I O Module Cnt 2 Firmware Version 6 04 0000 00 I O Module Role Secondary Slot 24 No Device Attached CNH 50 0E 00 4A 00 BD 22 55 CN 2 50 0E 00 4A 00 BD 22 3F PSU ID Shutdown Event PSU 01 AC loss PSU 02 AC loss Because the new I O module is installed in the right slot it automatically takes ID 2 and the Secondary role under enclosure information 8 Disconnect your serial cable from the new I O module Replacing
39. ndas de radio en cuyo caso se podria requerir que el usuario tome las medidas adecuadas KCC Statement A 7 7 VFS 9 417 7 0 IVE VERA WLS AAAA RES M 717 012 goa EE AERE 0141S RASHA 7 kee 7p 919 AAAA ALBIS BS Xapos Aye Chapter 2 Installation Unpacking the VTrak below Mounting the VTrak in a Rack page 11 Installing Disk Drives page 14 Making Data Connections page 19 Setting Up Serial Cable Connections page 23 Connecting the Power page 24 Setting Up the CLI Connection page 26 Please read through these instructions completely before you begin You might need additional items to complete your installation Unpacking the VTrak The VTrak J830s or J630s box contains the following items VTrak Unit Screws for disk drives e Quick Start Guide 4830s 106 including 10 spares RJ11 to DB9 serial data cables 26305 m neuelng 6 Spares 2 Leftand right mounting rails 1 0m 3 3ft SFF 8088 4X to 4X 1 5m 4 9 ft Power cords 2 external SAS cable CD with Product Manual and Quick Dual controller models 2 Start Guide Single controller models 1 Warning The electronic components within the VTrak are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the VTrak or its subassemblies Caution VTrak supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remo
40. ng all four screws To install your 2 5 inch disk drives 1 Attach a bracket to the disk drive See page 18 Figure 9 Install only the screws supplied with the bracket e Install two screws per bracket Snug each screw Be careful not to over tighten Remove a disk drive carrier Carefully lay the drive into the drive carrier at the front so that the screw holes on the sides line up If you are installing a AAMUX adapters and SATA disk drives First attach the adapter to the drive Then install the mounting screws Insert the screws through the holes in the sides of the drive carrier and into the disk drive See page 18 Figure 10 Forthe disk drive install only the screws supplied with the VTrak Forthe bracket install only the screws supplied with the bracket Forthe adapter install only the screws supplied with the adapter VTrak J830s J630s Product Manual nstall two screws per drive two screws per bracket and two screws per adapter Snug each screw Be careful not to over tighten 5 Reinstall the drive carrier into the VTrak chassis 6 Repeat steps 2 through 5 until all of your disk drives are installed Figure 9 2 5 inch disk drive and mounting bracket Disk drive mounting screws Mounting bracket Disk drive mounting screw Bracket mounting screw Disk drive Mounting bracket Bracket mounting screw Disk drive mounting screw 3 Note The b
41. o the VTrak in the following interchangeable terms e VTrak Subsystem VTrak Unit VTrak Enclosure This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them VTrak J830s J630s Product Manual Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them VTrak Overview The Promise VTrak J830s and J630s are optimized for organizations deploying cost effective small to medium application clusters disk to disk backup and midrange storage solutions Figure 1 VTrak J830s front view Drive Carrier LEDs o F Drive Carriers Power and Status LEDs Figure 2 VTrak J630s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs The dual 6Gb SAS host interface ports offer the ease of managem
42. otload the rails unless they are installed with screws as instructed The rails that ship with the Promise VTrak unit are designed to safely support that Promise VTrak unit when properly installed Additional loading on the rails is at the customer s risk Promise Technology Inc cannot guarantee that the mounting rails will support your Promise VTrak unit unless you install them as instructed Note To lighten the VTrak enclosure remove the power supplies Replace the power supplies after the VTrak unit is mounted in your rack The J830s and J630s subsystems install to the rack using the supplied mounting rails You can also use your existing rails 11 VTrak J830s J630s Product Manual Figure 3 VTrak J630s mounted in a rack with the supplied rails Vertical Rack Post VTrak J630s Attaching screw amp flange nut Upper hole only Handles mount Mounting rails included outside the rack post mount outside the rack post To install the VTrak subsystem into a rack with the supplied mounting rails 1 2 Check the fit of the mounting rails in your rack system See page 13 Figure 4 Adjust the length of the mounting rails as needed The rear rail slides inside the front rail The rail halves are riveted together and use no adjustment screws Attach the mounting rail assemblies to the outside of the rack posts using the attachin
43. racket screws are larger than disk drive screws 18 Making Data Connections Making Data Connections You can configure your VTrak JBOD as Basic Direct Attached Storage DAS Connection below e Cascading DAS Connection page 20 e Redundant Cascading DAS Connection page 21 Basic DAS Connection To setup a basic DAS connection You must have a SAS HBA card in the Host PC or server e Connect the SAS HBA card in the Host PC to the SAS IN port with the circle icon on the VTrak See Figure 11 Use the SFF 8088 4X to 4X external SAS cable supplied with the VTrak Figure 11 A basic DAS connection Pd IN circle port zz Ed HOG B VTrak J630s SFF 8088 external 4X to 4X SAS cable CSAS HBA Card AA The diagram above shows the VTrak J630s A connection with the J830s is exactly the same Host PC or Server This completes data and management connections Go to Setting Up Serial Cable Connections on page 23 VTrak J830s J630s Product Manual Cascading DAS Connection To setup a cascading DAS connection 1 Connect the SAS HBA card in the Host PC to the SAS IN port with the circle icon on the first VTrak See Figure 12 Use a SFF 8088 4X to 4X external SAS cable supplied with the VTrak 2 Connect the SAS OUT port with the diamond icon on the same I O module of the first VTrak to the SAS IN port w
44. rimary I O module Ifthe Role is Secondary you are connected to the default secondary I O module What happens if a disk drive fails Depending on the nature of the failure the failed drive might not appear in the CLI or the failed drive might display errors when you run the enclosure command or the link command See pages 32 and 38 for more information 43 VTrak J830s J630s Product Manual Can I hot swap a failed drive with a new one Yes Disk drives are hot swappable on the VTrak unit Can the VTrak run using just one power supply Yes it is possible to run the VTrak unit on a single power supply However leaving one power supply off means there is no redundancy if the remaining power supply fails And it reduces air flow through the enclosure which can contribute to overheating Always switch on both power supplies Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS and firmware version numbers Adescription of the problem or situation e System configuration information including motherboard and CPU type disk drive models SAS or SATA drives and error coun
45. s of the VTrak unit Three items are reported Index Arbitrary numbers listed in numerical sequence SAS Address SAS address of the drive or component CN Downstream SAS port connector number See page 21 for a diagram of connectors on the I O module Phy number Links are individual Phys numbered 0 through 31 on J830s units and 0 through 23 on J630s units Route Troubleshooting At the cli prompt if you type route and press Enter and your system returns No SAS Routing Entry Exists It indicates that no downstream devices are found Uptime Command The uptime command informs you of the elapsed period of time since the VTrak unit was powered on To display uptime At the cli prompt type uptime and press Enter cli gt uptime The system returns System has been running for 1 day 9 hours 46 minutes 36 seconds I O Modulel has been running for 1 day 9 hours 46 minutes 36 seconds 1 0 Module2 has been running for 1 day 9 hours 46 minutes 32 seconds Note that I O module 1 the default primary module started before I O module 2 See page 32 for more information Command The VTrak CLI uses the standard Unix online help system For the command usage At the cli prompt type the command followed by and press Enter cli enclosure cli gt link cli route Choose any command from the list under Command Line Interface on page 32 42 Chapter 4 Support This chapter covers th
46. shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to 47 VTrak J830s J630s Product Manual back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement
47. ter For SATA drives without an AAMUX adapter LED behavior depends on the specific disk drive Power Supply LED The LED on the VTrak units power supplies indicate status of the power supply Figure 3 VTrak power supply LED Power Supply LED Under normal conditions the power supply LED displays green State LED Dark Steady Flashing Red Green Green Power supply Not detected OK Rs Failed 29 VTrak J830s J630s Product Manual To check a power supply s installation follow the same procedure as replacing the power supply except that you reinstall the original rather than a new one In most cases this action fixes a bad connection and allows VTrak to detect the power supply If this action does not correct the problem replace the power supply VO Module LEDs The LEDs on the VTrak unit s I O modules indicate activity on each of its SAS ports and I O module status Figure 4 The I O modules have two SAS ports SAS IN port CN 1 LED 1152008 N1 I O Module Status LED SAS OUT port CN 2 LED The I O module status LED shows red at startup Within 2 or 3 seconds it turns green to indicate that the I O module is ready State LEDs Dark Steady Flashing Bed Green Green Connectors CN 1 CN 2 Link Down Link Up Activity I O module status Off Ready Starting up First I O module s status LED turns green a f
48. ts Technical Support Services Promise Online Website http www promise com support support eng asp technical documents drivers utilities etc United States E mail Support e Support On Line Fax Support 1 408 228 1100 Attn Technical Support Phone Support 1 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support 580 Cottonwood Drive Milpitas CA 95035 USA 44 Chapter 4 Support The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for support Germany E mail Support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands e Support On Line Fax Technical Support 49 02 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Italy E mail Support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany e Support On Line Fax Support 39 0 6 367 124 00 Attn Technical Support Phone Support 39 0 6 367 126 26 If you wish to write us for support Promise Technology Italy Piazza del Popolo 18 00187 Roma Italia 45 VTrak J830s J630s Product Manual Taiwan E mail Support e Support On Line Fax Support 886 3 578 2390 Attn Te
49. ve more than one drive carrier a time VTrak J830s J630s Product Manual Notices Warning to User This is Class A ITE product which might cause radio frequency interference if it is used in a residential environment In such case the user would be requested to adopt certain appropriate measures A st 7 7 AFE 83417171 o z zhz WBA HOS AAS se qt 71710104 xtv EE A Roda op d RAA 7 verat 7p 919 JAAA ARSE AS Sap os Beh Figure 1 VTrak J630s front view The J830s is similar Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2 VTrak J630s rear view The J830s is similar O module 1 1 0 module 2 Power Supply 1 Power Supply 2 Mounting the VTrak in a Rack Mounting the VTrak in a Rack Cautions Atleast two persons are required to safely lift place and attach the VTrak unit into a rack system Do not lift or move the VTrak unit by the handles power supplies or the controller units Hold the subsystem itself Donotinstall the VTrak unit into a rack without rails to support the subsystem Only a qualified technician who is familiar with the installation procedure should mount and install the VTrak unit e Besure all switches are OFF before installing the VTrak unit or exchanging components Mountthe rails to the rack using the appropriate screws and flange nuts fully tightened at each end of the rail Don
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