APC BR1000G-BR uninterruptible power supply (UPS)
Contents
1. Charge the battery cartridge for 16 hours The battery has reached the end of its useful life Replace the battery The REPLACE BATTERY indicator is illuminated The battery has reached the end of its useful life Replace the battery The OVERLOAD indicator is illuminated The equipment connected to the Back UPS is drawing more power than the Back UPS can provide Disconnect non essential equipment from the Battery Backup outlets and connect the equipment to SURGE ONLY outlets The SYSTEM FAULT indicator is illuminated all the front panel indicators are flashing There is an internal fault Determine which internal fault message is displayed by matching the number displayed on the LCD with the corresponding Fault Message see System Faults and contact APC Technical Support Power is not supplied to some outlets Power to the Controlled outlets has intentionally been turned off Confirm that the correct peripherals are connected to Controlled outlets If this feature is not desired disable the Power Saving Master and Controlled outlets The Controlled outlets are not supplying power even though the Master device is not in sleep mode The Master outlet threshold may be incorrectly set Adjust the threshold for when the Master outlet signals the Controlled outlets to shut down Back UPS BR1000G BR Installation and Operation Specifications Model BR1000G BR VA 12. device and save it as the new threshold setting Power Saving Display The display interface can be configured to be continuously illuminated or to save energy it can be configured to extinguish after a period of inactivity 1 Full Time Mode Press and hold DISPLAY for two seconds The display will illuminate and the Back UPS will beep to confirm the Full Time mode 2 Power Saving Mode Press and hold DISPLAY for two seconds The display will go dark and the Back UPS will beep to confirm the Power Saving mode While in Power Saving Mode the display will illuminate if a button is pressed it then goes dark after 60 seconds of no activity Unit sensitivity In situations where the Back UPS or connected equipment appears too sensitive to input voltage it may be necessary to adjust the transfer voltage Adjust the sensitivity of the Back UPS to control when it will switch to battery power the higher the sensitivity the more often the Back UPS will switch to battery power 1 Ensure the Back UPS is connected to A C power but is OFF 2 Press and hold the Power button for six seconds The LOAD CAPACITY bar will flash on and off indicating that the Back UPS is in programming mode 3 Press POWER again to rotate through the menu options Stop at selected sensitivity The Back UPS will beep to confirm the selection Generator Sensitivity Default Sensitive Loads a eel Low sensitivity Medium sensitivity Default High sensitivity
3. item at a time If the circuit breaker is tripped again disconnect the device that caused the trip The internal battery is not connected Connect the battery The A C input voltage is out of range Adjust the transfer voltage and sensitivity range The Back UPS does not provide power during a A C power outage Ensure that essential equipment is not plugged into a SURGE ONLY outlet Disconnect equipment from the SURGE ONLY outlet and re connect to a Battery Backup outlet The Back UPS is operating on battery power while connected to A C power The plug has partially pulled out of the wall outlet the wall outlet is no longer receiving A C power or the circuit breaker has been tripped Ensure that the plug is fully inserted into the wall outlet Ensure that the wall outlet is receiving A C power by checking it with another device The Back UPS is performing an automatic self test No action is necessary The A C input voltage is out of range the frequency is out of range or the waveform is distorted Adjust the transfer voltage and sensitivity range The Back UPS does not provide the expected amount of backup time Battery Backup outlets may be fully or improperly loaded Disconnect non essential equipment from the Battery Backup outlets and connect the equipment to SURGE ONLY outlets The battery was recently discharged due to a power outage and has not fully recharged
4. 000 VA Maximum Load 600 W Nominal Input Voltage 120 V Online Input Voltage Range 88 V to 141 V Automatic Voltage Regulation 94 V 107 V 11 2 126 V 141 V 11 2 Frequency Range 50 60 Hz 1 Hz On battery wave shape Step approximated sine wave Typical Recharge Time 8 hours Transfer Time 8 ms maximum Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 5 to 45 C 23 to 113 F Unit Dimensions 25 x 10 x 38 cm 10 x 4 x 15 in Unit Weight 11 kg 24 Ibs Interface Serial USB On Battery Runtime Go to www apc com Replacement Battery The battery cartridge typically lasts 3 to 6 years Environmental factors impact battery life High temperatures poor quality A C power and frequent short deration discharges will shorten battery life To order replacement battery cartridge APCRBC123 refer to the APC Web site www apc com Recycle used battery cartridges APC Customer Support Worldwide Internet Telephone Warranty http www apc com support 888 272 3858 The standard warranty is two 2 years from the date of purchase APC standard procedure is to replace the original unit with a factory reconditioned unit Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative APC will
5. 78 142 Vac 88 139 Vac 88 136 Vac Input voltage is extremely low or The Back UPS frequently switches to The connected equipment is high Not recommended for battery power sensitive to voltage fluctuations computers 4 Back UPS BR1000G BR Installation and Operation Front Panel Buttons and Display Interface Use the three buttons on the front panel of the Back UPS and the display interface to configure the Back UPS Front panel Mute button ON LINE LOAD Power On Off button Display button gel lo ae SEENE Display interface af A MAnuaL EVENT QO Gi c ESTIMATED RUN TIME IN MINUTES bu002c bu017a On Line The Back UPS is supplying conditioned A C power to connected equipment Power Saving Master and Controlled outlets are enabled saving power when the master device goes into sleep or standby mode Load Capacity The load is indicated by the number of sections illuminated one to five Each bar represents 20 of the load Battery Charge The battery charge level is indicated by the number of sections illuminated When all five blocks are illuminated the Back UPS is at full charge When one block is filled the Back UPS is near the end of its battery capacity the indicator will flash and the Back UPS will beep continuously Overload The power demand from the load has exceeded the capacity of the Back UPS Event The event counter shows the number of event
6. APC by Schneider Electric Installation and Operation Manual Back UPS BR1000G BR Inventory Safety This unit is intended for indoor use only Do not operate this unit in direct sunlight in contact with fluids or where there is excessive dust or humidity Do not block the air vents on this unit Charge the battery for at least 16 hours before use PowerChute Personal Edition Software Overview PowerChute Personal Edition Software allows you to use your computer to access additional power protection and management features of the Back UPS Using PowerChute you can e Preserve work in progress during a power outage by putting your computer into Hibernate mode When the power returns the computer will appear exactly as it did before the power outage e Configure the Back UPS management features such as power saving outlets shutdown parameters audible alarms and more e Monitor and view the status of the Back UPS including the estimated runtime power consumption power event history and more Available features will vary by Back UPS model and operating system If you choose not to install PowerChute the Back UPS will still provide backup power and power protection to connected equipment However you will only be able to configure a limited number of features using the display interface Compatibility PowerChute is compatible with Windows operating systems only For a detailed li
7. ATA regulations The battery may remain in the unit 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support 2010 APC by Schneider Electric APC the APC logo Back UPS and PowerChute are owned by Schneider Electric Industries S A S American Power Conversion Corporation or their affiliated companies All other trademarks are property of their respective owners 990 3968A 03 2011
8. e unit is turned on or off Connect a printer scanner or other devices that do not require battery backup protection AC Power Cable Connect the Back UPS to A C power Battery Backup outlets with During a power outage or other utility problems these outlets provide power from the Surge Protection Back UPS battery Connect critical equipment such as desktop computer computer monitor modem or other data sensitive devices to these outlets Battery Backup Controlled by During a power outage or other utility problems these outlets provide power from the Master outlet with Surge Back UPS battery Protection These outlets will disconnect from A C power during a power outage or in the event that the Master outlet goes into Sleep mode Connect critical equipment such as desktop computer computer monitor modem or other data sensitive devices to these outlets Master ouilet Connect the master device to this outlet in most scenarios this will be the main computer Gigabit Ethernet Use an Ethernet cable to connect a modem to the IN port and a computer to the OUT port surge protected ports Coaxial ports with Connect a modem or other devices with coaxial connectors to the coaxial ports Surge Protection Back UPS BR1000G BR Installation and Operation 3 Operation Power Saving Function To conserve electricity configure the Back UPS to recognize a Master device such as a desktop computer or an A V receiver and Co
9. ntrolled peripheral devices such as a printer speakers or a scanner When the Master device goes into Sleep or Standby mode or is switched OFF the Controlled device s will be switched off as well saving electricity Notes Devices that provide network services such as routers modems or wireless printers should not be plugged into the Controlled outlets The Back UPS Pro ships with this Power Saving feature DISABLED If you wish to use this feature follow the instructions below Enable the Power Saving function Press and hold MUTE and DISPLAY simultaneously for two seconds The Back UPS will beep to indicate that the feature is enabled The leaf icon on the display will illuminate Disable the Power Saving function Press and hold MUTE and DISPLAY simultaneously for two seconds The Back UPS will beep to indicate that the feature is disabled The leaf icon on the display will extinguish Setting the threshold The amount of power used by a device in Sleep or Standby mode varies between devices It may be necessary to adjust the threshold at which the Master outlet signals the Controlled outlets to shut down 1 Ensure a master device is connected to the Master outlet Put that device into Sleep or Standby mode or turn it OFF 2 Press DISPLAY and MUTE simultaneously and hold for six seconds until the leaf icon flashes three times and the Back UPS beeps three times 3 The Back UPS will now recognize the threshold level of the Master
10. o scroll through Low Medium and High stop at selected sensitivity The Back UPS will beep to confirm selection See Configuration for details Master Controlled outlet i 2 On The leaf icon will not illuminate indicating that the Master outlet feature Enable Disable a Ey is disabled or illuminate to indicate the Master outlet feature is enabled The Back UPS will beep once Master Enable Threshold 6 On While calibrating the threshold setting the device connected to the Calibration a Master outlet should be turned off or placed in Standby or Sleep mode Upon completion Power Saving icon will flash 3 and beep 3 times Self Test manual 6 On The Back UPS will perform a test of the internal battery Note This will ly happen automatically when the Back UPS is turned ON Event Reset 0 2 On When the Event screen is visible press and hold DISPLAY then press ly z POWER to clear the utility failure event counter Fault Reset 2 Fault After a fault has been identified press POWER to remove the visual Back UPS BR1000G BR Installation and Operation indication and return to standby status Troubleshooting Problem Possible Cause Corrective Action Back UPS will not turn on The Back UPS is not connected to A C power Ensure that the Back UPS is securely connected to an A C outlet The circuit breaker has been tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker Re connect equipment one
11. ower to the Surge Protection Only outlets These outlets provide full time protection from surges even if the Back UPS is switched off Controlled by YILSYW q pajjoauog Controlled by MASTER Master and Controlled outlets To conserve electricity when the device connected to the Master outlet goes into Sleep or Standby mode or turns off the Controlled by Master device s will shut down as well saving electricity bu216a Connect a master device such as a desktop computer or audio visual receiver to the Master outlet Connect peripheral devices such as a printer speakers or a scanner to the Controlled by Master outlets USB and Serial Data port To use PowerChute Personal Edition connect the supplied USB software cable or serial cable not supplied Ground screw Connect the ground wire from another surge suppression device such as a network or data line surge protector to the ground screw on the Back UPS Building Wiring Fault LED When the LED illuminates a building wiring fault has occurred Contact a qualified electrician to correct the fault Surge Protection outlets These outlets provide surge protection during a power outage These outlets will disconnect Controlled by Master outlets from A C power during a power outage or in the event that the Master outlet goes into Sleep mode Surge Protection outlets These outlets provide full time surge protection when th
12. rature F08 Fan Fault F09 Internal Fault Faults F03 F09 cannot be corrected by the user Contact APC Technical Support for assistance Back UPS BR1000G BR Installation and Operation Function Button Quick Reference Timing Function Button seconds UPS Status Description Power Power On 0 2 Off Press POWER to start receiving input A C power If A C input power is ly not available the Back UPS will run on battery power Power Off 2 On The Back UPS is not receiving input A C power but is providing surge ly protection Display Status Inquiry 0 2 On Verify the status or condition of the Back UPS The LCD will illuminate hy for 60 seconds Full Time 2 On The LCD will illuminate and the Back UPS will beep to confirm the Power Saving modes zh Full Time mode The LCD will not illuminate and the Back UPS will beep to confirm the Power Saving mode While in Power Saving Mode the LCD will illuminate if a button is pressed then goes dark after 60 seconds of no activity Mute Event Specific 3 0 2 On Disable any audible alarms caused by an event a General Status y 2 On Enable or disable the audible alarms The Mute icon will illuminate and Enable Disable a the Back UPS will beep one time The Mute function will not activate unless the Back UPS is operating on battery power Sensitivity 6 Off The Load Capacity icon will blink indicating that the Back UPS is in ly program mode Use the POWER button t
13. s that occurred that caused the Back UPS to switch to on battery operation AVR Automatic Voltage Regulation The Back UPS can compensate for high or low input voltage AF When illuminated the Back UPS is compensating for low input voltage SY When illuminated the Back UPS is compensating for high input voltage IN OUT Input voltage Output voltage SEE MANUAL System Faults The system has a fault The fault number will illuminate on the display interface See System Faults on page 6 a Mute If the line through the speaker icon is illuminated the audible alarm has been turned off Replace Battery The battery is not connected or is nearing the end of its useful life Replace the battery On Battery The Back UPS is supplying battery backup power to the connected equipment it will beep four times every 30 seconds Back UPS BR1000G BR Installation and Operation 5 Warnings and System Faults Audible Warnings Four Beeps Every 30 Seconds Back UPS is running on battery You should consider saving any work in progress Continuous Beeping Low battery condition and battery run time is very low Promptly save any work in progress exit all open applications and shut down the operating system Continuous tone Battery Backup outputs are overloaded Chirps for 1 Minute every 5 hours Battery fails the automatic diagnostic test and should be replaced Warning Icons If the
14. se icons are illuminated This may be the problem a lt e The Back UPS is operating on A C power but is overloaded Disconnect one of the devices connected to the Back UPS If the Overload icon stops flashing the Back UPS is no longer overloaded and will continue to operate normally im ie The Back UPS is operating on battery power but is overloaded Disconnect one of the devices connected to the Back UPS If the Overload icon stops flashing the Back UPS is no longer overloaded and will continue to operate normally The Back UPS is operating on A C power but the battery is not functioning properly Contact APC Customer Service to order a replacement battery See Replacement Battery on page 9 O P System Faults The Back UPS is operating on battery power and the battery power is getting low Shut down all connected equipment to avoid losing unsaved data When possible connect the Back UPS to A C power to recharge the battery The Back UPS will display these fault messages NEE MANUAL rr bu088a F01 On Battery Overload Turn the Back UPS off Disconnect non essential equipment from the Battery Backup outlets and the turn Back UPS on F02 On Battery Output Short Turn the Back UPS off Disconnect non essential equipment from the Battery Backup outlets and the turn Back UPS on F03 On Battery Xcap Overload F04 Clamp Short F05 Charge Fault F06 Relay Welding F07 Tempe
15. ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement unit to the customer Back UPS BR1000G BR Installation and Operation 9 Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the TROUBLESHOOTING section of the manual to eliminate common problems 2 If the problem persists contact APC Customer Support through the APC Web site www apc com a Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models b Call APC Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA c If the unit is under warranty the repairs are free d Service procedures and returns may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty For the UPS always DISCONNECT THE BATTERY before shipping in compliance with U S Department of Transportation DOT and I
16. st of supported operating systems go to www apc com select Software amp Firmware For Mac operating systems we recommend using the native shutdown application within System Preferences which recognizes your battery backup and allows you to configure shutdown of your system during power outages To access this application connect a USB cable from the Back UPS DATA PORT POWERCHUTE PORT to a USB port on your computer and see the documentation provided with your computer Installation Connect the Back UPS to a computer using a USB cable Plug one end into the POWERCHUTE PoRT on the rear panel of the Back UPS and the other into a USB port on your computer Insert the PowerChute CD into your computer and follow the on screen instructions If your Back UPS did not come with a PowerChute CD download the software from www apc com select Software amp Firmware 2 Back UPS BR1000G BR Installation and Operation Connect the equipment Battery Backup and Surge Protected outlets When the Back UPS is receiving input power the Surge Protection only outlets and the Battery Backup with Surge Protection outlets will supply power to connected equipment During a power outage or other utility problems only the Battery Backup outlets receive power for a limited time from the Back UPS Connect equipment such as printers FAX machines scanners or other peripherals that do not need battery backup p
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