Cognitive TPG A799
Contents
1. d ogi 29 o Contains TPG LogoEZ colorization utility information Made under one or more of the following U S patents 4886381 5579043 5613787 5651624 5713678 5752779 5789916 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Cognitive lt TPG Federal Communications Commission FCC Radio Frequency Interference Warning Statement Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that interference to radio communicat2. 1 Be sure the host computer is turned off 2 Plug the printer end of the USB cable into the USB connector port on the printer 3 Route the cable from the printer through the strain relief tab as shown under Cable Routing on page 19 4 Plug the computer end of the USB cable into the computer 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 18 Chapter 3 Setting up the Printer Ethernet communication cable Ethernet communication connector panel ma Ethernet Power connector supply A connector 1 You don t need to turn off the computer Plug the printer end of the Ethernet cable into the Ethernet connector port on the printer A Make sure the connector snaps firmly in place 2 Plug the computer end of the Ethernet cable into the Ethernet port of the computer Make sure the connector snaps firmly in place 3 After you have connected the printer you may need to set the printer internal parameters for Ethernet operation See Ethernet Setup Guide Power supply cable To avoid damaging the printer connect the power supply last Connector Interface Panel a 36 all Power Supply Connector 1 Plug the power cable into the power connector located in the center of the illustration 2 Close the connector cover until it snaps making sure that all the cables are aligned with the slots in the connector cover Double check that the strain relief on th
3. 90 mm max 3 54 322 nominal 82 5 0 2 mm 3 25 0 01 90 mm max 3 54 322 nominal The paper must not be attached at the core Use paper with a colored stripe at the end to indicate that the paper is running low required when the printer is positioned vertically The above figures are based on a core diameter of 22 0 5 mm 0 87 outside 11 5 0 5 mm 0 45 inside 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 30 Chapter 5 Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper TPG recommends the following paper grades produced by their respective manufacturers There are a number of paper converters qualified to provide this paper provided the POS rolls are from these recommended grades Note When changing paper type you will need to set the printer to that paper type by sending the Set paper type command 1D 81 m n or by changing the paper type setting in the configuration menu See Programming Guide for command usage or page 20 to enter the configuration menu Monochrome black ink paper Qualified manufacturers Phone Paper grade density Appleton Papers Inc USA Voice 800 922 1729 Optima T1030 Light 825 E Wisconsin Ave Fax 800 922 1712 Optima T1012A Standard Appleton WI 54912 Kanzaki Specialty Papers USA Voice 888 526 9254 20 Cummings St Fax 413 731 8864 Ware MA 01082 2002
4. Optima POS Plus Light Optima T2162 Light Optima Superior Standard Optima Hi Yield P 300 P 310 Standard P 350 Standard P 354 Standard P 390 Standard TO 260 Standard TO 381L Standard Light e a N Jujo Thermal LTD Voice 358 2 8393 2900 P O Box 92 FIN 27501 Fax 358 2 3893 2419 Kauttua Finland AF50KS E3 Standard AP62KS E3 Standard OJI Paper Company Ltd Voice 81 3 5550 3076 KF 60 Standard 5 12 8 Ginza Chuo ku Fax 81 3 5550 2950 PD 170R Light Tokyo 104 Japan PD 160R Standard Koehler UK LTD GB Voice 44 1322 661010 KT55 F20 Standard Two color paper Qualified manufacturers Phone Paper grade density Kanzaki Specialty Papers USA Voice 888 526 9254 20 Cummings St Voice 413 736 3216 Ware MA 01082 2002 Fax 413 731 8864 Mitsubishi Int l Corp USA Voice 212 605 2000 520 Madison Ave Fax 212 605 2597 New York New York 10022 4223 A799 Two Color Thermal Receipt Printer User Guide P 310 RB Red and Black P 320 RB Red and Black P 320 BB Blue and Black P 320 GB Green Black P 5035 Light T 8051 Standard TP 8065 Standard PB 770 Blue Black A799 UG00001 Rev C 12 08 Chapter 5 Paper and Supplies 31 Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers Cash Drawers Number NCR 7052 K657 M S Cash Drawer Corp EP 125 K series EP 127 EP 102 APG Cash
5. Set Hardware Options of printer Configuration Menu to 110 or 120 as needed monochrome printer only Chapter 3 Setting up the printer Load or change the receipt paper See page 12 Chapter 5 Paper and Supplies Ordering thermal paper See page 29 Contact your authorized service representative or refer to Chaper 4 Using the Printer Configuring the printer USE CAUTION when changing settings See page 23 Color print is light Variations in paper Increase energy level of printhead in Color Density Adj of the printer configuration menu Chapter 4 Using the Printer Configuring the printer page 20 and the Programming Guide Inconsistent printing no two color print Paper type used and paper type do not match Print diagnostic form and verify setting paper type setting to type 0 1 4 or 5 Chapter 4 Using the Printer Configuring the printer page 20 and the Programming Guide Vertical column of print is missing This indicates a serious condition with the printer electronics Stop using the printer Contact your authorized service representative One side of receipt is missing This indicates a serious condition with the printer electronics Stop using the printer Contact your authorized service representative Note If paper has been used which is not on the TPG recommend paper list resulting in a dirty printhead the printhead may req
6. and changing the paper low extension setting When paper is out e Green LED flashes quickly indicating the paper must be installed Warning Do not try to operate the printer or host computer if the printer runs out of paper The printer may continue to accept data from the host computer even though it is unable to print Data may be lost as a result For instructions on how to change the receipt paper look in Chapter 3 Setting up the Printer Load or change the receipt paper see page 12 Note When changing the type of paper being used you must set the printer to the new paper type This is done through the command ID 81 m n or through the configuration menu See A799 Programming Guide for command usage or page 21 to enter configuration menu Paper type grades Type 0 Monochrome Type 4 Two color Type 5 Two color Printhead Setting The printhead energy rating and printer setting must match The setting will be preconfigured from the factory but may require changing should service to the thermal mechanism be required The Head Setting on the diagnostic printout must match the letter marked on the front right of the thermal mechanism Whenever the thermal mechanism is replaced if the letter on the the mechanism is different from the head setting you must enter the configuration menu and set the printhead to match See A799 Service Guide for replacing the thermal mechanism A799 Two Color Thermal Receipt Printer Us
7. be careful not to inadvertently change settings that may affect the printer s performance TPG does not recommend that users change the printer configuration Additional information on configuring the printer is found in the A799 Programming Guide Hint The printer is shipped with a test printout that includes the preset configuration If you run into problems after changing the printer configuration use these settings as a default For guidance or assistance you may contact an TPG representative A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 4 Using the Printer 21 To enter the configuration mode Set switch 1 to the ON position down DIP Switches Connector Cover Open 1 Turn power off to printer 2 Open connector cover 1 3 Set DIP switch to the ON position down 2 Receipt Cover Receipt Paper Feed Button DIP switch 2 should be in the OFF position up 4 Make sure receipt paper 3 is loaded in the printer before proceeding Make sure cover is closed See page 12 5 Apply power to printer and immediately press and hold the paper feed button 4 until the configuration printout begins The printer beeps then prints the diagnostics form and the configuration main menu The printer pauses and waits for a main menu selection to be made see sample printout on the next page short clicks are used except when answe
8. information about TPG s products and services is posted on the TPG website at http www CognitiveTPG com The website can also direct you to service and support within your area or e mail tsupport cognitivetpg com 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 6 Chapter 2 About the Printer Chapter 2 About the Printer Description of printer The A799 ColorPOS two color thermal receipt printer is easy to install use and maintain Utilizing TPG s Clam shell design simply snap open the receipt cover and drop the paper roll in place You never need to change a printer ribbon or cartridge because it uses thermal print technology Switches 1 amp 2 are shown in the normal OFF position to i DIP Switches Connector Cover Open Receipt Cover Receipt Paper This printer is compatible with TPG s LogoEZ logo and colorization utility See Programming Guide for more information on obtaining this utility and using the LogoEZ commands A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 2 About the Printer 7 Printer controls Connector Interface Panel Connector Cover Open Position Configuration switch DIP switch 1 The configuration switch allows you to change the configuration settings of the printer Paper feed button During n
9. service at 877 209 0156 Setup Guide and CD in Plastic Bag Communication Cable Optional A798 A799 Printer in plastic bag with Starter Roll Inside Printer Power Supply with Cable and Cord Optional Cardboard Accessory Sleeve Cardboard Printer Sleeve 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 12 Chapter 3 Setting up the Printer Load or change the receipt paper Caution You must use qualified paper rolls with TPG printers The list of qualified paper is in Chapter 5 Using unqualified paper may void the warranty You will later use the same procedure to change the receipt paper as you will to load it during installation The minor difference is noted in the directions below If you are installing the printer using the wall mount kit you may find it easier to load the paper roll after installation Note The printer must be set to the paper type being used for proper operation This can be done by sending the command 1D 81 m nor by a selection in the configuration menu To change the paper type in the configuration main menu select Set Paper Type and make selections See page 21 for how to enter the configuration menu Paper Roll Supports 2 Starter Roll Thermal Paper Test Printout 1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps 1 2 Loading Remove the test printout 2 and starter roll Slide the su
10. 0 USA All rights reserved Printed in USA Confidential Unpublished Property of TPG Trademarks TPG is a trademark of ATSI Holdings Inc Microsoft Windows NT are registered Trademarks of Microsoft Corporation in the U S A and or other countries Inside Out Networks Inside Out EPIC and Edgeport are trademarks of Inside Out Networks All other trademarks and registered trademarks are the property of their respective holders Patents Made under one or more of the following U S patents 4886381 5579043 5613787 5651624 5713678 5752779 5789916 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Web Site http www CognitiveTPG com Contents 3 Contents CONTENMS cccrccccscessscvssssesessssscccsssesscsssescccessssesesssscesscesssecssssessoossens 3 Chapter 1 About this Guide cccscccsssscsssssscsccssssscesssssscscssessesssess 5 How to use this guide cccccsccscsssrccssccssccccssccccscscssscssssscssscsesescssees 5 Where to find advanced technical information e sssssossosssossosososse 5 Download manuals and drivers sss sssssssessssessssssesseccessssssececensssoseoeecesssssseeeesss 5 SUPPOFt A a A T 5 Chapter 2 About the Printer sesssssssesscoesoosssossocssosssossosossessoossesssssssse 6 Description Of printer secssssccsssessscsvorssecsssesecessscssnesscsssossacevensssvessosesasses 6 Printe
11. 232C serial interface 25 pin e Powered USB e Universal Serial Bus USB RS232 serial 9 pin e Parallel Ethernet D 9 pin RS 232 USB E Ethernet N No Interface S 25 pin RS 232C W Powered USB m N No Logo 2 2 MB Flash Te TPS ing 4 4MB D Power Supply and Domestic Cord X Extended Memory Power Supply and International Cord 1 Gray N No Power Cord 2 Dark Gray P Power Supply 7 Black U Power Supply and UK Cord Model AT99 XXOX XXXX Ithaca NY Cust Part No Assembledin Revision Mexico Serial No Aius C HE SED a A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 2 About the Printer 9 Standard Features Interfaces Interfaces vary according to specific configuration USB RS232 25 pin serial Ethernet PUSB Parallel Memory Firmware 4 MB flash memory History EEROM 4K buffer see factory installed options below for additional memory Resident character sets PC code pages 437 US 850 Multilingual 737 Greek 852 Slavic 857 Turkish 858 with Eurosymbol 860 Portuguese 862 Hebrew 863 French Canadian 865 Nordic 866 Cyrillic 1252 Windows Latin 1 and 857 Turkish Downloadable Fonts TBA Integrated bar codes Code 39 Code 93 Code 128 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 128 PDF 417 two dimensional ITF Code 128 exte
12. Drawer Model 322 Indiana Cash Drawer Model SLD Power supply and power cords Other suppliers may use different part numbers Item Type Number 55 Watt power supply with attached TPG K330 cable to printer and U S power supply cord 55 Watt power supply attached cable TPG K301 Power supply cord to outlet United States TPG K320 International no plug TPG K321 United Kingdom TPG K322 S E V TPG K323 Australia TPG K324 International with plug TPG K326 Wall mount kits Printer wall mount kit TPG K260 Documentation and utilities Contact a sales representative to order the following A799 User Guide A799 UG00001 A799 Programming Guide A799 PG00001 A799 Service Guide TPG certified service technicians only A799 Setup Guide A79x SERVO001 A799 SUGO0001 TPG LogoEZ colorization utility Downloadable from TPG website http www CognitiveTPG com documentation provided in pdf format 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide Cognitive lt TPG Transaction Printer Group
13. adjust the energy level of the printhead to darken the printout or adjust for paper variations An adjustment should only be made when necessary The factory setting is 100 Warning Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding of the printer warranty Running at a higher energy level will reduce the printhead life Consult your TPG representative or TPG technical support if you have any questions When the printer prints high density print lines text or graphics it automatically slows down To change the print density 1 Enter the configuration menu follow directions on page 21 2 Select Set Hardware Options from the main menu Printer responds Hardware Options Menu and when scrolled prompts Set Print Density 3 Select Yes A warning is printed followed by the density adjustment selections Enter clicks for selection then hold button down at least 1 second to validate Color density This function makes it possible to adjust the energy level of the printhead to darken the color printing or adjust for paper variations An adjustment should only be made when necessary The factory setting is 100 Warning Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding of the printer warranty Running at a higher energy
14. asten spill shield to receipt cover with screws and washers provided A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 3 Setting up the Printer 15 Connect the cables Cable connections are made at the back of the printer Connector Interface Panel Connector Cover Open Position Caution Connect the cables to the printer before applying power The host computer should always be turned off before connecting communication cables Cash drawer cables The cash drawer cable connects the printer to one or two cash drawers For pin out see Service Guide To install the cash drawer cable 1 Open the connector cover 2 Plug the cable into the cash drawer connector located at the right side of the illustration 3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut Note If installing two cash drawers you will need to obtain a Y cable as shown in the illustration below Y Cable Cash Cable O Drawer Connector Interface Panel Strain Relief Cash Printer al Drawer Cash o Connector L L Drawer Printer Connector Standard Phone Jack 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 16 Chapter 3 Setting up the Printer Communication cables According to your printer configuration the printer has d
15. ceipt with text contains some blank spaces is approximately 12 dot coverage A full line of text characters every cell on the line has a character in it is approximately 25 dot coverage e Graphics are approximately 40 dot coverage e Barcodes are approximately 50 dot coverage e A solid black line is 100 dot coverage 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 26 Chapter 4 Using the Printer Troubleshooting the printer The printer is simple and generally trouble free however unexpected conditions may arise Use the charts below to diagnose and solve these printer conditions To resolve complex issues you may need to contact a service representative If unexpected conditions arise while installing the USB driver take a look in the FAQ section located at www CognitiveTPG com Printer tone and green LED Condition Green LED quick steady flashing Green LED slow steady flashing Possible causes Paper out Receipt cover open Knife unable to home Paper is low if paper low sensor is installed Other problems may be indicated What to do Load a new paper roll Close the cover Stop using the printer Load a new paper roll Stop using the printer Where to go for more information Chapter 3 Setting up the Printer Load or change the receipt paper See page 12 Contact your authorized service representative Chapter 3 Setting up the Printe
16. csasceshesesesacaavess aseestcsscesdetescastascesseuneetctissesstassescestuescsssics Powered USB Cable cececcsessssssssssecsesssessessssssssssccsecsscssesscesscsscesecssesscsssceneesseess Ethernet COMMUNICATION CADIC cs essesssssssecsecsessesscesecsscssecssessesseceseesseess Power supply cable sccccccssssscscccscssssscssseccssscsscescsssessssesssssssees Cable routiing ccccccssssccssscscscccscccessccsseccssscsscescssscsssscsssscsssescsesese Test the printer cccccccsscssssesssscssssscssssscsccsesccsscsscescsssesscssssossssees 19 Chapter 4 Using the Printer ccccccscsccssssssssecsecccsscscseccsssssssessees 20 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 4 Contents Configuring the printer 0ccccccscsssnsesessscsseccseessossoncseccssssssoessessessseseres 20 To enter the configuration MOE uu esesssesccessesseessseecersnsececssseecssnseecesneeets 21 Monochrome paper print density ccccccssccscsccsssesscsccssssesessees 23 Color density scississcsisssessscccssscccssssctensstecccasesicceosescscssesscacsaseacesssesssceess 23 When to change the receipt paper esssssssssssessosssossssssosescesssosessssssee 24 Printhead Setting cccccccccccssssccssscscssssscecsccccsscsscescsssesssesesssssssees 24 Preventing overheating of the printhead scssccssccsscssssssssesces 25 Troubleshooting the printer csccccccssssscssscsss
17. e connector cover is aligned with the power supply cable see Cable routing section which follows 3 Plug the power cord into the power supply 4 Plug the power supply into a grounded outlet When it is properly powered the green LED on the top of the printer will light up WARNING Using this device without a grounded outlet is a safety hazard and voids the printer Warranty Safety FCC and CE Mark designation A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 3 Setting up the Printer 19 Cable routing To prevent the printer from becoming unplugged accidentally make sure the cables are routed as shown in the illustration below Connector Communication Power Cover Connector Supply Closed RS 232C 9 pin Cable Route straight Straight out back of back Power Supply printer and Strain Relief ee tighten screws pe USB Cable Strain Relief Cash Drawer N Cable Back of USB Power Supply USB Cable Printer Cable Strain Relief Strain Relief For USB printers only Guide the USB cable through the strain relief and out the slot in the connector cover as shown in the illustration The USB cable fits underneath the power supply and cash drawer cables The RS 232C cable routes straight out the back when attached Test the printer If the printer is functioning normally it will beep once If it responds differently look in Chapter 4 Using the Printe
18. en connected to USB host Reset printer and check normal RS 232C faults Printer goes off line USB cable is not red LED on USB connector connected properly is on or off A799 Two Color Thermal Receipt Printer User Guide If printer doesn t auto recover after 5 20 seconds reconnect the USB cable reset the printer and reboot the host computer check that USB cable are properly connected on both ends A799 UG00001 Rev C Chapter 3 Setting up the Printer Connect the cables See page 15 12 08 Chapter 5 Paper and Supplies 29 Chapter 5 Paper and Supplies Ordering from TPG Printer parts accessories and small quantities of paper can be ordered directly from TPG While the TPG part numbers are listed here for your convenience keep in mind that these numbers may change before this guide is outdated To place an order or get more non technical information call your TPG representative or the sales line at 800 732 8950 TPG is able to provide paper in small lots to facilitate product evaluation and testing Contact your TPG representative for more information on ordering Ordering thermal paper Thermal paper specifications The printer requires qualified thermal paper with the following dimensions Width Diameter Length 58 0 2 mm 2 28 0 01 90 mm max 3 54 322 nominal 60 0 2 mm 2 36 0 01 90 mm max 3 54 322 nominal 80 0 2 mm 3 15 0 01
19. er Guide A799 UG00001 Rev C 12 08 Chapter 4 Using the Printer 25 Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks regardless of the length of the block in relation to the print line The restrictions are ambient temperature the percentage of time measured against one minute of continuous solid printing and the amount of coverage Keep in mind that the ambient temperature may be affected by factors such as direct exposure to sun or close proximity to heating elements Caution When the duty cycle exceeds the limits shown in the table the receipt printhead will heat up and shut down This may damage the printhead To avoid this problem do one or a combination of the following 1 Reduce the amount of coverage 2 Reduce the time of continuous solid printing 3 Reduce the ambient temperature Allowable duty cycle measured over one minute of continuous printing Amount of solid coverage Ambient temperature 25 C 35 C 50 C Duty cycle 20 100 50 20 Percentage of time that the specified E TF TTF Amount of solid coverage can be printed 40 50 25 10 during a one minute period of time 100 20 10 4 Example at 20 solid coverage 35 C temperature a 50 duty cycle is to be used resulting in 30 seconds of printing and 30 seconds without printing For reference e A typical re
20. figured For instructions on checking the configuration or reconfiguring the printer look in Chapter 4 Using the Printer Having problems Check the troubleshooting section in the back of Chapter 4 Need paper specs Look in Chapter 5 Paper and Supplies Where to find advanced technical information Since TPG printers are shipped pre configured and have been designed to operate with no maintenance this guide provides only essential technical and configuration information TPG also has a Programming Guide for this printer with more detailed discussion of programming capabilities The A799 Programming Guide has been developed as a companion to the User Guide and includes additional programming information The A799 Service Guide is available to qualified service technicians who have been certified by TPG to perform advanced procedures Because of the printer s wide array of printing capabilities you may prefer to contact TPG support for more assistance Download manuals and drivers The A799 Setup Guide A799 User Guide A799 Programming Guide and various printer drivers can be downloaded from the TPG website in pdf format http www CognitiveTPG com under Downloads Support For more advanced procedures and troubleshooting you may need to refer to the printer s programming or service guides or speak to TPG technical support Your TPG representative is also able to provide you with necessary information Additional
21. ifferent communication connection options Select and attach either 9 pin RS 232C 25 pin RS 232C standard USB powered USB or Ethernet communication cable to the printer and host computer For printers with both 9 pin RS 232C and USB connectors only a single communication connection is to be used during operations RS 232C cable 9 pin and 25 pin and parallel The communication cable connects the printer to the host computer using either the 9 pin or 25 pin RS 232C or 25 pin parallel interface Installation is identical for all connectors Connector Interface Panel te O alll D 9 pin RS 232C communication connector Connector Interface Panel Connector Interface Panel z pill 25 Pin RS 232C Communication Connector zz alll Communication To install the communication cable 1 Make sure the host computer is off 2 Open the connector cover at the rear of the printer 3 Attach the communication cable to the communication connector shown in the center in the illustration Tighten the screws to secure the cable and ensure a stable connection 4 Connect the cable to the host computer A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 3 Setting up the Printer 17 USB cable Unlike the other connections the USB cable may be attached and detached while the system is operating Using the USB co
22. ions will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to contact TPG immediately TPG is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by TPG The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use the power supply power cord and interface cable which are sold for use with this product or which meet the following parameters Power Supply UL Listed QQGQ Class 2 power supply with SELV Secondary Extra Low Voltage non energy hazard output limited power source input rated 100 240 Vac 1 5 0 8 A 50 60 Hz output rated 24 Vdc 2 3 A for 55 watt unit Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer for FCC and CE mark compliance Communication Interface Cable A shielded 360 degree interface cable must be used with this product The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable Use of a cable other than described here will
23. level will reduce the printhead life Consult your TPG representative or TPG technical support if you have any questions When the printer prints high density color print lines text or graphics it automatically slows down To change the color density 1 Enter the configuration menu follow directions on page 21 2 Select Set Hardware Options from the main menu Printer responds Hardware Options Menu and when scrolled prompts Set Color Density Adjustment 3 Select Yes A warning is printed followed by the density adjustment selections Enter clicks for selection then hold button down at least 1 second to validate 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 24 Chapter 4 Using the Printer When to change the receipt paper Change the paper when it is near the end of the roll or out When the paper is low you will want to monitor usage to avoid running out part way through a transaction When the paper is out you must load a new roll immediately or data may be lost When paper is low Colored stripe appears on the receipt paper if paper is purchased with stripe and indicates enough paper remains for a small transaction e If paper low option is installed on the printer the green LED flashes slowly indicating that approximately 15 feet of paper remains If too much paper is left on the roll the paper low setting can be adjusted by entering the configuration menu
24. nded RSS Print Paper path Monochrome or two color print in either 44 standard or 56 compressed columns on 80 mm wide thermal paper Monochrome or two color print in either 49 standard or 62 compressed columns on 82 5 mm wide thermal paper Options for 58 mm and 60 mm wide paper are also available 58 mm 60 mm 80 0 mm 82 5 mm paper path width models Print resolution 8 dots mm Speed Up to 250 mm second throughput monochrome up to 130 mm second throughput two color Paper Sensing Paper low and paper out Human interface Audible tone from speaker software driven Simple commands in configuration menu issued through paper feed button Green LED status light located next to the paper feed button Cash drawer driver Connector for one or two cash drawers obtain a Y cord for two drawers Knife Paper cutter standard on all units Linerless label TBA Factory installed options e 8 MB memory e Cabinet color with or without TPG logos Add on options For part numbers and additional ordering information refer to Chapter 5 Paper and Supplies e Wall mount kit for printer e Enhanced spill resistant attachments spill shield e Power supply 55 watt e Power cords US SEV UK AC and Australia AC cords e LogoEZ downloadable colorization utility 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 10 Chapter 2 About
25. nnector with the printer requires that you install the TPG USB driver appropriate for your system If you are replacing a USB equipped TPG printer you may not need to reinstall the driver Connector Interface Panel a E e ail ae CAUTION f DO NOT plug the USB Q USB Cable here Connector Printer end Computer end of USB cable of USB cable To install the USB cable 1 Open the connector cover at the rear of the printer 2 Attach the USB cable to the USB connector shown at the left above A Don t plug the USB cable into the cash drawer connector B by mistake Doing so may damage the printer The USB symbol should face up when inserted into the port Make sure the connection is snug 3 Route the cable through the strain relief on the connector cover see the Cable routing section which follows on page 19 4 Connect the cable to the USB port in the host computer Again make sure the USB symbol on the connector is face up when you plug it into the port After you have completed setting up the printer you can install the USB driver on the host computer Download the USB driver to the host computer from the TPG corporate website at http www CognitiveTPG com Downloads can be found in the Service amp Support section of the site Powered USB cable Powered USB communication connector panel Powered USB connector Computer end of USB cable of USB cable
26. ormal use the paper feed button advances the paper It is also used to access the configuration menu LED The green LED indicates basic information about the printer status A steady green light means the printer is on and operating normally A flashing LED means the printer needs operator assistance Refer to the troubleshooting section on page 26 for more information Beep A single beep means the printer has successfully completed its startup routine It should beep after being powered up or reset If the printer beeps twice it may be experiencing a problem Refer to the troubleshooting guide on page 26 for more information Connector Cover The connector cover provides protection and strain relief for the printer connectors and cables This cover should remain on the printer and utilized as described in Chapter 3 Cable routing 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 8 Chapter 2 About the Printer Available printer configurations There are several configurations of the printer depending on the combination of desired options Printer configuration identification See the sample below to determine the printer configuration The printer configuration identification Model ID is located on the model label attached to the back of the printer This information is also shown on the installation quality report card The Model ID description is shown below Communication interfaces e RS
27. per Low Extension Comm Interface RX Buffer Size 4096 Interface type RS232 USB Parameters Baud Rate 115200 Data Bits 3 Stop Bit Parity NONE Flow Control DTR DSR USB Driver Type Native Resident Code Pages 437 850 852 860 863 865 1252 862 737 Logo s defined NO User Char s defined NO Journal Unused 64 kbytes To enter Printer Config Menu 1 Flip DIP switch 1 down 2 Reset the printer while holding the Paper Feed button down REKEKRERER MAIN MENU REKERERERE RRERERERERERRERERERERERERERRRERE Select a sub menu EXIT gt 1 click Print Current Configuration gt 2 clicks Set Communication Interface gt 3 clicks Set Diagnostics Modes gt 4 clicks Set Emulation Software Options gt 5 clicks Set Hardware Options gt 6 clicks Set Paper Type gt 7 clicks Enter code then hold Button DOWN at least 1 second to validate When the printer is configured for USB this location will show either USB Driver Type Native USB Driver Type Printer Class or USB Driver Comm Class Print test and Configuration menu samples Samples will vary depending on the printer model Shown approximately 60 of size Short clicks are used in the main menu selections A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 4 Using the Printer 23 Monochrome paper print density This function makes it possible to
28. pports off the roll 3 Changing Remove the used paper roll 3 Tear a clean edge on the new receipt paper roll making sure the tape has been completely removed 4 Place the receipt paper into the paper compartment so it unrolls from the bottom 4 Leave a few inches of paper sticking out of the printer 5 While holding the paper in place close the receipt cover 5 To test that the paper is loaded correctly advance the paper with the paper feed button Note If the paper jams make sure the roll is inserted correctly Check the illustration above for proper orientation 6 Tear the excess paper off against the blade in the cover 6 A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 3 Setting up the Printer 13 Adjusting Paper Low Setting The amount of paper left on the roll when the paper low indication is given by the printer should be approximately 5 20 feet If too much paper is left there is an adjustable setting in the configuration menu that can be modified To enter the configuration menu see Configuring the printer in Chapter 4 Enter the Hardware Options section and vary the paper low extension setting The setting chosen will decrease the amount of footage at paper low Changing the paper path width The A799 can be adjusted to print on paper rolls with widths of 58 or 60 mm To perform this adjustment please refer to the A799 Service Guide A trained se
29. r Load or change the receipt paper See page 12 Contact your authorized service representative Printer beeps two tone low frequency high frequency Printer has been turned on and is ready to operate No action is required Printer beeps and flashes green LED in various combinations These all indicate serious conditions A799 Two Color Thermal Receipt Printer User Guide Stop using the printer A799 UG00001 Rev C Contact your authorized service representative 12 08 Chapter 4 Using the Printer 27 Printing issues Condition Colored stripe on the receipt Possible Causes Paper is low What to Do Change the paper Where to Go Chapter 3 Setting up the printer Load or change the receipt paper See page 12 Receipt does not come out all the way Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Receipt is not cut Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Print is light or spotty Paper roll loaded incorrectly Thermal printhead is dirty Variations in paper Check that the paper is loaded properly Use recommended thermal receipt paper See note below Increase print density in
30. r Troubleshooting the printer page 26 or contact TPG for technical support The printer will arrive for installation pre configured The printer s current configuration appears on the test diagnostics printout However if you would like to run a new print test or check the configurations you can run a diagnostics printout detailing the current configuration To run a diagnostic test Receipt Cover 1 Make sure paper is in the printer 1 2 Open the receipt cover 2 3 Press and hold the paper feed button 3 4 Close the receipt cover continually holding the paper feed button until the configuration printout begins 4 For further instructions see Chapter 4 Using the printer Configuring the printer page 20 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 20 Chapter 4 Using the Printer Chapter 4 Using the Printer Configuring the printer The configuration menu allows the user to set general printer parameters The test prints the diagnostics form which details settings for all functions The printer will partially cut the paper between each variation The printouts may vary for each model The test ends with a partial cut of the paper A complete test printout may require the use of several feet of paper Since the printer is usually shipped pre configured most users do not need to change the configuration of the printer If you make adjustments to the configuration
31. r cControlS sessesceseesossoesoessessesccsecscosossosoosoosoosoesoscoessessessescoseosesse 7 Available printer configurations Printer configuration identification Communication interfaces ssesesesoesesosossososossososossosssoosossssosossssososse 8 Standard Features cccccccsscccsccsscccssssccscscccscscsssesssscssescccsesesesesseseee 9 Factory installed Options s cccccccscssssscscsccccescsescssesscesceccssesscssees 9 Add O1 Options scsssecssscsccsscscecsscsccsecccsscsscescsscscssescsecssssscessssssens 9 Printing features sevsscssessssncscssscasssescsstssscsnsdacasassssncsecsssasssetsiassensssecansts 10 LogoEZ colorization utility sesosossesossoscsossoscsossosocossceseocsossesesossose 10 Chapter 3 Setting up the Printer ssessssessosssecosessosssossosessessossseossssee 11 Unpack the printer Check the packing list Load or change the receipt paper Adjusting Paper Low Setting e ssesssesscosscesssescosssossscssoeesoeseoossesssseee Changing the paper path width Mounting the printer on a vertical surface Spill shield option installation sessesssssssessoesscossoossssesosssossscsssessse Connect the CADIES 5 3 dsssssscsssssssecsesssstsacsssesossisscossssecsssssscessssssossisssasees Cash drawer Cables is iscissssscssacsucsessctcsasssonsessssecesssacssssasesccisesessisseosees Communication cables RS 232C cable 9 pin and 25 pin and parallel MVS Bea asco oa stcvecccssta
32. require that you test the cable with the TPG printer and your system for FCC and CE mark compliance Power Cord A UL listed detachable power cord must be used For applications where the power supply module may be mounted on the floor a power cord with Type SJT marking must be used For applications outside the US power cords which meet the particular country s certification and application requirements should be used Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of use Industry Canada IC Radio Frequency Interference Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Disclaimer Information in this document is subject to change without notice Consult your TPG sales representative for information that is applicable and current TPG reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced transmitted or translated in any form or by any means electronic or mechanical for any purpose without the express written permission of TPG Copyright Copyright 2007 by TPG Transaction Printer Group a subsidiary of ATSI Holdings Inc 950 Danby Road Ithaca New York 1485
33. ring yes or validating selection 12 08 A799 UG00001 Rev C 6 To communicate with the printer you will press the paper feed button using either short or long clicks Use a long click for yes more than one second and a short click for no Follow the printed instructions to make selections 7 Continue through your menu selections until you are asked Save New Parameters Select Yes a Return DIP Switch 1 to the OFF position up b Reset the Printer c Open the receipt cover Press and hold the paper feed button while closing the receipt cover e The diagnostic printout verifies your new settings A799 Two Color Thermal Receipt Printer User Guide 22 Chapter 4 Using the Printer xxx A799 Diagnostics Form xxx ReceiptWare Enabled Model number A799 1234 5678 Serial number K010101010 Boot Firmware Revision CRC P N 189 7940193A Flash Firmware Revision V1 06 CRC D4D6 P N 189 7940192B H W parameters Flash Memory Size 4 Mbytes Flash Logos Fonts 1472 kbytes Flash User Storage 64 kbytes Flash Perm nt Fonts 1472 kbytes Flash Journal Size 64 kbytes SRAM Size 256 kbytes Head setting gF Motor ID Ra Paper Type setting Type 0 Monochrome Color Density Adj n a Print Density Mono 100 Max Speed 250 mm sec Paper Width 80 mm Max Power SSW Knife Enabled Partial Cut 140 steps Paper Low Sensor Enabled No Pa
34. rvice technician must perform this adjustment Note The A799 printer can also print on paper rolls 82 5 mm wide This option for the printer is factory installed Please contact TPG for details 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 14 Chapter 3 Setting up the Printer Mounting the printer on a vertical surface using optional kit TPG K260 1 Select a location that allows adequate support for the printer and is within easy cable length of the host 2 Follow the instructions provided with wall mount kit Printer Screw 2 K260 to attach the bracket to the vertical surface and the printer to the bracket Caution Attach the power and communication cables to the printer prior to attaching the printer to the bracket Bracket Slot 2 Tab 2 Spill shield option installation Top and bottom spill shields provide added protection for your printer from moisture or spills The following instructions describe how to install both of these shields Shields may be installed individually or as a set Tools Phillips head screwdriver To install the top spill shield 1 Clean the printer receipt cover in the area where the top spill cover is to be installed 2 Remove receipt cover and drill holes using a 5 32 or 4 mm drill bit as shown Open holes further by drilling with a 5 16 or 8 mm drill bit 3 Position the spill shield to the printer 4 F
35. sccscssssscssssscsssees 26 Printer tone and green LED Printing isSUeS ccccceee Printer does not FUNCTION sesssssssssesossososossosossssosossesossosesossosesossose Chapter 5 Paper and Supplies scccccccssssscssccsesccsssscsescessesesessees 29 OFCerING from TPG cisieisciscocsscessccsinsssctssasesccyontsotassecesesvecssnevscsenostaceyes 29 Ordering thermal paper ccsccccsssscscsccssssscesccsccsscssssssscessescssseee 29 Thermal paper specifications 29 Qualified Paper Grades sssccssssssssssssscsesssesssssssscsscssscsssenssesensesansees 30 Cash Crawe sccccscscssscssccesccccseccssssscesccescsccsncsssssescsssesesessssssessoes 31 Power Supply and power COIS sccccsscsssecsecccsscscceccessecccsccsssccscnes 31 Documentation and utilities cccccsscccssccsescssssscescccscscssssssesee 31 A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 1 About this Guide 5 Chapter 1 About this Guide How to use this guide The guide is designed to help you find the information you need quickly and easily whether you are installing servicing or making adjustments to a TPG printer The chapter headings are self explanatory and the index at the back can also point you in the right direction For basic printer setup refer to Chapter 3 Setting up the Printer This section has been written under the assumption that the printer will arrive pre con
36. the Printer Printing features The A799 printer is versatile with diverse printing options available Text graphics and bar codes can be presented in many different forms and sizes For more information on available options LogoEZ colorization utility and programming the printer to change text graphics or other characteristics refer to the A799 Programming Guide LogoEZ colorization utility Logo and colorization utility is available from your TPG customer service representative or downloadable from www CognitiveTPG com The utility provides a simple setup of basic two color and logo features to get you started A799 Two Color Thermal Receipt Printer User Guide A799 UG00001 Rev C 12 08 Chapter 3 Setting up the Printer 11 Chapter 3 Setting up the Printer Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage Before installation check that all the items on this list have been shipped printers shipped in bulk may not include all these items e Printer enclosed in a plastic bag with foam pack e Starter roll of receipt paper in paper compartment with paper roll supports e Test printout in paper compartment Setup Guide and CD e Power supply with cable and cord if ordered e Printer host communication cable if ordered To report any missing items or shipping related problems contact your representative or call TPG customer
37. uire cleaning prior to switching back to TPG recommended paper See Chapter 5 for a list If non recommended paper is used over an extended period attempting to clean the printhead will have little effect on print quality Do not try to clean within the printer except as noted in the A799 Service Guide Chapter 4 Cleaning and Maintenance 12 08 A799 UG00001 Rev C A799 Two Color Thermal Receipt Printer User Guide 28 Chapter 4 Using the Printer Printer does not function Condition Printer does not function when turned on Possible Causes Printer not plugged in Receipt cover not fully closed What to Do Check that printer cables are properly connected on both ends Check that the host or power supply is getting power Close and latch the receipt cover Where to Go Chapter 3 Setting up the printer Connect the cables See page 15 Chapter 3 Setting up the printer Connect the cables See page 15 Printer stops functioning Printhead has overheated Interrupted data signal over USB connection Faulty USB port Allow the printhead to cool down Ensure the standard USB cable is no more than 5 meters long with no extensions eliminate hubs Plug cable into another USB porton host computer Chapter 4 Using the Printer Preventing overheating of the printhead See page 25 Interruption of data RS 232C mode not working Printer had previously be
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