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HP ENVY Sleekbook 4-1055er

1. d i df m d e SSC j 1 ds S E 3 Remove the hard drive connector cable 1 Remove the 4 screws 2 securing the hard drive bracket to the hard drive and then remove the hard drive bracket 3 4 Remove the hard drive 3 Remove the mSATA solid state drive 38 Chapter 4 Removal and replacement procedures A Remove the screw 1 and then remove the mSATA solid state drive 2 Reverse these procedures to reassemble and install the hard drive Component replacement procedures 39 RTC battery Description Spare part number RTC battery 686922 001 Before removing the RTC battery follow these steps 1 9 N 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the RTC battery 1 2 Disconnect the RTC battery cable from the system board 1 Use a thin non conductive tool to remove the RTC battery from the socket on the system board Gently hold down the media card
2. 7 TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off 6 Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Left side eO e 0O Component Description 1 RJ 45 network jack Connects a network cable 2 HOM HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 8 Chapter 2 External component identification Component 3 USB 3 0 ports 2 gt Description Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see the User Guide 4 n Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 5 Hard drive light q Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see the User Guide 6 5 Power light Whit
3. Keyboard in black finish for use in Thailand includes keyboard cable 686836 291 Keyboard in black finish for use in Japan includes keyboard cable 686836 A41 Keyboard in black finish for use in Belgium includes keyboard cable 686836 AB1 Keyboard in black finish for use in Taiwan includes keyboard cable 686836 AD1 Keyboard in black finish for use in South Korea includes keyboard cable 686836 B31 Keyboard in black finish for use in The Netherlands includes keyboard cable 686836 D61 Keyboard in black finish for use in India includes keyboard cable 686836 FL1 Keyboard in black finish for use in Czechoslovakia includes keyboard cable 686922 001 687097 001 687098 001 687099 001 RTC battery for use only with computer models without WWAN capability Smart card reader Screw kit Backlit keyboard in black finish for use in the United States includes keyboard cable 687099 071 Backlit keyboard in black finish for use in Spain includes keyboard cable 687099 161 Backlit keyboard in black finish for use in Latin America includes keyboard cable 687099 171 Backlit keyboard in black finish for use in Saudi Arabia includes keyboard cable 687099 A41 Backlit keyboard in black finish for use in Belgium includes keyboard cable 687099 B31 Backlit keyboard in black finish for use in The Netherlands includes keyboard cable 68709
4. 5 000 V 27 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary
5. 8 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 a The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Denton Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mar
6. USB Audio board 16 using system restore 81 V vents identifying 11 video product description 2 W warranty period 30 webcam light identifying 4 webcam identifying 4 Windows applications key identifying 6 Windows logo key identifying 6 wireless light 7 wireless product description 2 WLAN antennas identifying 4 WLAN module removal 43 spare part numbers 2 20 43 workstation guidelines 28 Index 87
7. WWAN 693655 001 capability includes replacement thermal material 693655 501 693655 601 693656 001 693656 501 693656 601 Before removing the system board follow these steps 1 ps 19 GE R OMD m 10 11 12 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Remove the battery see Battery on page 35 Remove the WLAN module see WLAN module on page 43 Remove the hard drive see Hard drive on page 37 Disconnect the display panel cable from the system board see Display panel on page 31 Remove the speaker see Speakers on page 58 Remove the power connector and cable see Power connector cable on page 57 Remove the USB Audio and cable see USB Audio When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board RTC battery see RTC battery on page 40 Memory module see Memory module on page 41 Power connector cable see Power conne
8. all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V 26 Chapter 4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Preliminary replacement requirements Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V
9. cable 692758 031 Keyboard in black or silver finish for use in the United Kingdom and Singapore includes keyboard cable 692758 041 Keyboard in black or silver finish for use in Germany includes keyboard cable 692758 051 Keyboard in black or silver finish for use in France includes keyboard cable 692758 061 Keyboard in black or silver finish for use in Italy includes keyboard cable 692758 141 Keyboard in black or silver finish for use in Turkey includes keyboard cable 692758 161 Keyboard in black or silver finish for use in Latin America includes keyboard cable 692758 201 Keyboard in black or silver finish for use in Brazil includes keyboard cable 692758 251 Keyboard in black or silver finish for use in Russia includes keyboard cable 692758 281 Keyboard in black or silver finish for use in Thailand includes keyboard cable 692758 291 Keyboard in black or silver finish for use in Japan includes keyboard cable 692758 A41 Keyboard in black or silver finish for use in Belgium includes keyboard cable 692758 AB1 Keyboard in black or silver finish for use in Taiwan includes keyboard cable 692758 AD1 Keyboard in black or silver finish for use in South Korea includes keyboard cable 692758 B31 Keyboard in black or silver finish for use in the Netherlands includes keyboard cable 692758 D61 Keyboard in black or silver finish for use in India includes keyboard cable 692759 001 Backlit keyboard in black or silver finish for use
10. in the United States include keyboard cable 692759 071 Backlit keyboard in black or silver finish for use in Spain include keyboard cable 692759 161 Backlit keyboard in black or silver finish for use in Latin America include keyboard cable 692759 171 Backlit keyboard in black or silver finish for use in Saudi Arabia include keyboard cable 692759 A41 Backlit keyboard in black or silver finish for use in Belgium include keyboard cable 692759 B31 Backlit keyboard in black or silver finish for use in the Netherlands include keyboard cable 692759 BG1 Backlit keyboard in black or silver finish for use in Switzerland include keyboard cable 692759 DB1 Backlit keyboard in black or silver finish for use in Canada include keyboard cable 692759 DH1 Backlit keyboard in black or silver finish for use in Denmark Norway Finland include keyboard cable 693655 501 System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material 693655 601 System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material Sequential part number listing 23 Spare part number 693656 001 Description System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material 693656 501 System board for use only with computer mod
11. material 686092 001 Base enclosure Red 686093 001 Top cover in black finish includes power button board and cable and TouchPad and TouchPad cable 686573 001 WLAN antennas 686574 001 Display back cover Silver 686575 001 Display bezel 686576 001 Display cable 686577 001 Power connector 686578 001 Thermal module 686579 001 Thermal module 686581 001 Hardware kit hard drive 686582 001 Display hinge covers 686583 001 Display hinges 686584 001 USB Audio board 686585 001 Speaker kit 686586 001 Subwoofer 686587 001 Webcam 686603 001 Display panel 15 6 LED HD SVA BV 686836 001 Keyboard in black finish for use in the United States includes keyboard cable 686836 031 Keyboard in black finish for use in the United Kingdom and Singapore includes keyboard cable 686836 041 Keyboard in black finish for use in Germany includes keyboard cable 686836 051 Keyboard in black finish for use in France includes keyboard cable 686836 061 Keyboard in black finish for use in Italy includes keyboard cable 686836 141 Keyboard in black finish for use in Turkey includes keyboard cable Sequential part number listing 21 Spare part number 686836 161 686836 201 686836 251 Description Keyboard in black finish for use in Latin America includes keyboard cable Keyboard in black finish for use in Brazil includes keyboard cable Keyboard in black finish for use in Russia includes keyboard cable 686836 281
12. plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 28 Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conduct
13. restore your system to its factory image Ideally you have already used HP Recovery Manager to create these tools immediately after software setup Ey NOTE All references to the hard disk drive in this guide refer to the solid state SSD drive For issues other than hard drive failure you can restore your system by using the HP Recovery partition rather than by using recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window CAUTION HP Recovery Manager partition or discs flash drive restores only software that was preinstalled at the factory Software not provided with this computer must be reinstalled manually Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time E NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these recovery tools carefully and keep them in a safe place E NOTE You can use an optional external optical drive purchased separately to cre
14. the battery cable 3 Move the battery cable to the side 1 and then remove the 3 Phillips PM 2 5x4 2 screws 2 that secure the battery to the top cover Component replacement procedures 35 4 Remove the battery from the computer 3 Reverse this procedure to install the battery 36 Chapter 4 Removal and replacement procedures Hard drive Description Spare part number 320 GB 7200RPM SATA 7mm 634862 005 320 GB 5400RPM SATA 7mm 645193 005 500 GB 5400RPM SATA 7mm 683802 005 32 GB mSATA solid state drive SSD 687100 001 Before removing the hard drive or SSD follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the hard drive 1 Disconnect the hard drive cable from the system board 1 and then remove the 4 screws 2 securing the hard drive to the top cover Component replacement procedures 37 2 Remove the hard drive 3 d c d UT F Z
15. works from recovery discs a recovery flash drive or from a dedicated recovery partition on the hard drive Ey NOTE A system restore must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to correct computer issues Note the following when performing a system restore You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as Soon as you set up the computer Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using HP Recovery Manager to restore your system HP Recovery Manager restores only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s Web site or reinstall the software from the disc provided by the manufacturer using an optional external optical drive purchased separately Using the dedicated recovery partition When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails Internet favorites and settings during this process Performing a system recovery 77 To restore the comp
16. 1 686086 501 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 686086 601 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 686087 001 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material 686087 501 686087 601 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material 686088 001 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686088 501 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686088 601 686089 001 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material System board for use only with com
17. 9 Starting Setup Utility eerte tere ted eee RR ene a ees 69 Changing the language of Setup Utility s sssss ese se sese ee esse esse e eter sees sees esse e ennenen nne 69 Navigating and selecting in Setup Unit 70 Displaying system information sss see eessee es ess cere cece ee eee essere ennenen eene 70 Restoring factory settings in Setup Utility ssesen ennenen nn 71 Exiting Setup Utility er nr nn eem nennen enne rre 71 Updating the BIOS cedit dm d db ent exu dece er E 71 Determining the BIOS version sss essssse esse sees see se sese ee eee ennenen nnn nnn nnn 72 Downloading a BIOS update 72 Using System DiaGnOStiCs ride loe i Rice eruta Eta L Lao EENS EAR 73 GE CT 74 Computer specifications sse eee eee eee ee eee ee 74 14 0 inch display specifications sssrinin aka aa a i AEE E aa EEE 74 T Backup ana FecOWVOfy sanansa n A 76 Restoring the System Dm 76 Creating TEStOre MEGA E 76 Performing a system recovery SEENEN Eau eee aa e ae dae e Rede 77 Using the dedicated recovery partition ssssss enne 77 Restoring using the restore media 79 Changing the computer boot order nennen nnns 79 Backing up and recovering your information sees eee ee eee eee ee 79 Using Windows Backup and Restore menn 80 Using Windows system restore points asees sssss esse sees sese seene e ennenen nnn nnn nnn nn 81 When to create restore points ese eee eree ee 81 Create a system restore
18. 9 BG1 Backlit keyboard in black finish for use in Switzerland includes keyboard cable 687099 DB1 Backlit keyboard in black finish for use in Canada includes keyboard cable 687099 DH1 Backlit keyboard in black finish for use in Denmark Norway Finland includes keyboard cable 687100 001 687997 001 687998 001 688000 001 32 GB solid state drive only does not include bracket connector cable isolators or screws TouchPad assembly includes bracket Keyboard bracket Power button board includes cable 689844 001 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material 689844 501 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material 689844 601 System board for use only with computer models equipped with an Intel 1 7GHz processor includes processor and replacement thermal material 690193 001 Base enclosure 690194 001 Top cover in silver finish 22 Chapter3 Illustrated parts catalog Spare part Description number 691639 001 Display hinge covers 691640 001 TouchPad 691641 001 Fan with foil 692381 001 Display back cover 692758 001 Keyboard in black or silver finish for use in the United States includes keyboard
19. HP Envy 4 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2012 Document Part Number 683019 001 Safety warning notice AWARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC ada
20. Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the RJ 45 module cover 1 Remove the 2 Phillips PM screws securing the RJ 45 module cover 1 52 Chapter 4 Removal and replacement procedures 2 Remove the cover 2 Media card reader assembly smart card reader Description Spare part number Media card reader assembly smart card reader 687097 001 Before removing the media reader assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the media card
21. TE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts ACAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 25 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating
22. WLAN antenna transceivers 1 and then remove the cables 2 from the right and left sides of the hinge Display panel cable assembly Description Spare part number Display panel cable assembly 686576 001 Before removing the display panel cable assembly 1 o M o pme Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the display panel cable assembly Component replacement procedures 65 A Disconnect the display panel cable from the webcam and then remove the cable on the left side t up to the left hinge Webcam assembly Description Spare part numbers Webcam assembly 686587 001 Before removing the webcam assembly 1 PS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by
23. am light identifying 4 internal display switch identifying 4 internal microphones identifying 4 J jacks audio in microphone 10 audio out headphone 10 network 8 RJ 45 network 8 K keyboard product description 3 removal 60 spare part numbers 22 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 14 21 L lights AC adapter 10 caps lock 7 hard drive 9 Index 85 mute 7 power 7 9 TouchPad 8 webcam 4 wireless 7 M mass storage device precautions 26 removal 37 spare part numbers 18 37 media card reader assembly removal 53 spare part numbers 53 memory module product description 1 removal 41 spare partnumbers 17 20 41 microphone product description 2 model description 30 model name 1 mute light identifying 7 N network jack identifying 8 O operating system product description 3 optical drive precautions 26 product description 2 spare part numbers 18 20 P packaging guidelines 28 plastic parts service considerations 25 pointing device product description 3 ports HDMI 8 product description 2 USB 10 USB 3 0 9 power button identifying 5 power connector cable removal 57 spare partnumber 15 power connector identifying 10 86 Index power cord set requirements 82 spare partnumbers 19 20 power lights identifying 7 9 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Et
24. ame affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer 12 Chapter3 Illustrated parts catalog Computer major components Item Component Spare part number 1 Display panel 686603 001 2 Top cover 686093 001 690194 001 Computer major components 13 Item Component Spare part number 3 Power button board 688000 001 4 Keyboard includes keyboard cable In black finish For use in the United States 686836 001 For use in the United Kingdom and Singapore 686836 031 For use in Germany 686836 041 For use in France 686836 051 For use in Italy 686836 061 For use in Turkey 686836 141 For use in Latin America 686836 161 For use in Brazil 686836 201 For use in Russia 686836 251 For use in Thailand 686836 281 For use in Japan 686836 291 For use in Belgium 686836 A41 For use in Taiwan 686836 AB1 For use in South Ko
25. ard follow these steps 1 the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Component replacement procedures Shut down the computer If you are unsure whether the computer is off or in Hibernation turn Disconnect the power from the computer by first unplugging the power cord from the AC outlet 61 Remove the keyboard 1 Turn the computer right side up with the front facing you 2 Remove the 16 Phillips PM 2x3 screws 3 Remove the single screw 1 and then release the keyboard and keyboard bracket from the top cover 2 62 Chapter 4 Removal and replacement procedures 4 Remove the 1 Phillips PM 2 5x3 screw securing the keyboard to the bracket 1 disconnect the keyboard cable 2 pushing it through the bracket and then remove the keyboard from the bracket 3 Reverse this procedure to install the keyboard Top cover Description Spare part number Top cover 686093 001 690194 001 Before removing the top cover follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected
26. assemblies include 2 wireless local area network WLAN antenna cables Supports 16 9 wide aspect ratio Support for non flush glass panel cover non PMMA Memory Two memory module slots DDR3 1600MHz single channel support DDR3 1333MHz single channel support DDR3 1600 downgrade to 1333 Supports up to 16384 GB of system RAM Supports the following configurations e 2048 MB total system memory 2048x1 e 4096 MB total system memory 2048x2 e 4096 MB total system memory 4096x1 e 6144 MB total system memory 2048x1 4096x1 e 8192 MB total system memory 4096x2 e 8192 MB total system memory 8192x1 e 12288 MB total system memory 8192x1 4096x1 e 16384 MB total system memory 8192x2 2 Category Hard drives Description HDD 7mm SATA 2 5 configurations e 320 GB 7200 RPM 7mm SATA e 320 GB 5400 RPM 7mm SATA e 500 GB 5400 RPM 7mm SATA Optical drive mSATA SSD configurations 32 GB SSD External USB optical drive computer USB ports support 2A current SATA 12 7 mm tray load Audio and video Supports the following external optical drives e Blu ray ROM DVD R RW Super Multi Double Layer Drive e DVD RW and CD RW Super Multi Double Layer Combo Drive Dual array digital microphones Two integrated stereo speakers and subwoofer HP TrueVision high definition webcam fixed no tilt 1280x720 by 30 frames per second Ethernet Integrated 10 100 1000 GB network
27. ate recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs Ey NOTE Read write discs such as CD RW DVD RW double layer DVDxRW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software e The computer must be connected to AC power during this process 76 Chapter 7 Backup and recovery Only one set of recovery discs or one recovery flash drive can be created per computer NOTE f you are creating recovery discs number each disc before inserting it into an optional external optical drive purchased separately If necessary you can exit the program before you have finished creating the recovery discs or recovery flash drive The next time you open HP Recovery Manager you will be prompted to continue the backup creation process To create a set of recovery discs or a recovery flash drive 1 2 Select Start gt All Programs gt Security and Protection gt HP Recovery Manager gt HP Recovery Media Creation Follow the on screen instructions Performing a system recovery HP Recovery Manager software allows you to repair or restore the computer to its original factory state HP Recovery Manager
28. bination with the b key the spacebar or the esc key 3 LO Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 B Windows applications key Displays a shortcut menu for items beneath the cursor 6 Chapter 2 External component identification Component Description 1 5 Power light e e White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User Guide 2 9 ei Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 TouchPad light e On The TouchPad is off Off The TouchPad is on Lights
29. can also charge select models of cell phones and MP3 players even when the computer is off NOTE Acharging USB port also referred to as a powered USB port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE For details about different types of USB ports see the User Guide 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector 10 Chapter 2 External component identification Connects an AC adapter Bottom Component Description Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 11 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag which is located on the bottom of the computer Q Serial XXXXXXXX UR LISSE ML i Product XXXXXXXX BIENON REDE A RHEIN Warranty lylyOy KXXXKXX Mo Item Description Function 1 Product name This is the product n
30. connector cable and bracket Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 686585 001 Before removing the speakers follow these steps 1 OM 58 Chapter A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Removal and replacement procedures 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the speakers 1 Turn the computer with the front edge toward you 2 Release the 2 Phillips PM 2 0x3 0 screws securing each speaker 1 3 Remove the speakers and cables 2 Reverse this procedure to install the speakers Power button board Description Spare part number Power button board 688000 001 Before removing the Power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect th
31. ctor cable on page 57 Fan see Heat sink on page 51 Heat sink see Heat sink on page 51 48 Chapter 4 Removal and replacement procedures e WLAN module see WLAN module on page 43 e Harddrive see Hard drive on page 37 e USB Audio see USB Audio e Display panel cable see Display panel on page 31 Remove the system board 1 Remove the following cables e Power connector cable 1 e Speaker cable 2 e Subwoofer cable 3 e USB Audio board cable 4 e Keyboard cable 5 e Keyboard light cable 6 e TouchPad board cable 7 e Wireless cable 8 e Display panel cable 9 e Power button board cable 10 2 Remove the 4 Phillips PM 2 5x3 screws 1 until the system board rests at an angle Component replacement procedures 49 3 Remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system board 50 Chapter 4 Removal and replacement procedures Heat sink Description Spare part number Fan Heat sink 686578 001 Fan Heat sink 686579 001 Se NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power con
32. d as default Supports the following HP AC adapters e 65 W non smart PFC RC V EM 3 wire HP AC adapter Supports the following batteries e 4 cell 52WHr 3 55 AH Li ion battery Operating system Preinstalled e Windows 7 Home Basic 64 bit e Windows 7 Home Premium 64 bit e Windows 7 Professional 64 bit Serviceability End user replaceable part AC adapter 2 External component identification Display Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 HP TrueVision HD Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Hel
33. e The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel amp Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User Guide Left side 9 Right side Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 S Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 1 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 4 A USB 2 0 charging port Connects an optional USB device The USB 2 0 charging port
34. e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 Component replacement procedures 59 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the Power button board and cable 1 Turn the top cover upside down with the back edge toward you 2 Remove the 2 Phillips PM 2 0x3x0 screws securing the Power button board to the top cover 1 3 Remove the Power button board 2 Ey NOTE The Power button board s cable is attached to the board Keyboard Ef NOTE The keyboard spare part kit includes a keyboard cable For use in country or region Spare part number For use in country or region Spare part number Keyboard in black finish For use in the United States 686836 001 For use in Thailand 686836 281 For use in Japan 686836 291 For use in Taiwan 686836 AB1 For use in South Korea 686836 AD1 For use in the United Kingdom and 686836 031 Singapore For use in France 686836 051 For use in Italy 686836 061 For use in Latin America 686836 161 For use in Russia 686836 251 60 Chapter 4 Removal and replacement procedures For use in country or region Spare part number For use in country or region Spare part number For
35. els equipped with an Intel 1 5GHz processor includes processor and replacement thermal material 693656 601 693657 001 System board for use only with computer models equipped with an Intel 1 8GHz processor includes System board for use only with computer models equipped with an Intel 1 5GHz processor includes processor and replacement thermal material processor and replacement thermal material 693657 501 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 693657 601 System board for use only with computer models equipped with an Intel 1 8GHz processor includes processor and replacement thermal material 24 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures Z CAUTION This computer does not have user replaceable parts Only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NO
36. es processor and replacement thermal material 686089 501 686089 601 686091 001 686091 501 686091 601 System board for use only with computer models equipped with an Intel 1 5GHz processor 693655 001 includes processor and replacement thermal material 693655 501 693655 601 693656 001 693656 501 693656 601 12 Fan Heat sink 686578 001 686579 001 13 Fan 691641 001 14 USB Audio board 686584 001 15 Battery 4 cell 52 WHr 3 55AH Li ion battery 681949 001 16 Security lock 686577 001 17 Hard drive 7mm SATA 2 5 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 320 GB 7200 rpm hard drive 634862 005 4 GB memory module PC3 12800 1600 MHz 645193 005 320 GB 5400 rpm hard drive 683802 05 18 Subwoofer included in Speaker Kit 686586 001 19 Base enclosure Base enclosure red 686092 001 Base enclosure black 690193 001 Computer major components 17 Mass storage devices Qo Item Component Spare part number 1 Hard drive 7mm SATA 2 5 320 GB 7200 rpm hard drive 634862 005 320 GB 5400 rpm hard drive 645193 005 500 GB 5400 rpm hard drive 683802 005 2a Hard drive bracket 686581 001 2b Hard drive cable 686581 001 3 Hard drive mSATA solid state drive 32 GB solid state SSD drive 687100 001 4 Optical drive Blu ray ROM DVD R RW Super Multi Double Layer Drive 659941 001 DVD RW and CD RW Super Multi D
37. first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the webcam assembly 66 Chapter A Removal and replacement procedures A Disconnect the webcam cable 1 and then remove the cable 2 Display hinges and hinge covers Description Spare part number Display hinges 686583 001 Display hinge covers 691639 001 Before removing the webcam assembly 1 9 N gt D Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Component replacement procedures 67 Remove the display hinge covers 1 Remove the 1 Phillips PM screws that secures the display the left and right hinge covers 1 and then remove the hinge covers 2 2 Remove the 4 Phillips PM screws 2 on each side that secure the hin
38. ge to the display panel 1 and then remove the hinges 2 68 Chapter 4 Removal and replacement procedures 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility Ey NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter eode P e SS To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Sa
39. he USB Audio board cable from the system board 1 2 Disconnect the Phillips PM 2 0x2 0 screw securing the USB Audio board 2 3 Remove the USB Audio board 3 Power connector cable Description Spare part number Power connector cable includes bracket 686577 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer e Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 SU Oe Si e Remove the subwoofer see Subwoofer on page 54 Component replacement procedures 57 8 9 Remove the security bracket see Security bracket on page 55 Remove the USB Audio board see USB Audio board on page 56 Remove the power connector cable 1 2 3 4 Turn the computer with the right side toward you Disconnect the power connector cable 1 from the system board Remove the double sided tape 2 from the power connector Remove the power connector cable 3 Reverse this procedure to install the power
40. he display panel as you are removing the screws 5 Loosen the edges of the plastic bezel cover 3 from all four sides of the display panel 6 L the display bezel cover 4 and then remove the cover 5 Component replacement procedures 31 7 Remove the 4 Phillips PM 2x2 display panel screws 2 on the top and 2 on the bottom Eyf NOTE Remove any tabs or tape adhering to the display panel 8 Disconnect the display panel cable 1 and then move the panel towards the keyboard 2 E NOTE Support the display panel as you lean the panel forward 32 Chapter 4 Removal and replacement procedures Release the support strip 1 that secures the display panel connector Disconnect the display panel cable from the display panel 2 and then remove the panel 3 Reverse this procedure to install the display panel Base enclosure Description Spare part number Base enclosure Red 686092 001 Base enclosure Black 690193 001 Before disassembling the computer follow these steps t OM P Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display pa
41. hernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery system 77 removal replacement preliminaries 25 procedures 29 restore points 81 RJ 45 network jack identifying 8 RTC battery removal 40 spare part numbers 15 22 40 S Screw Kit spare part number 19 security cable slot identifying 10 serial number 30 service considerations cables 25 connectors 25 plastic parts 25 service tag 12 30 serviceability product description 3 slots Digital Media 9 security cable 10 solid state drive spare part number 22 Speaker Kit spare part number 58 speakers removal 58 spare partnumber 58 speakers identifying 5 specifications computer 74 display 74 supported discs 76 system board removal 47 spare partnumbers 16 20 21 22 24 47 system recovery 77 system restore points 81 T tools required 25 top cover removal 63 spare part numbers 21 22 63 TouchPad button board removal 45 spare part number TouchPad light 8 TouchPad on off button 8 Touchpad zone identifying 8 transporting guidelines 28 15 45 U USB 3 0 ports identifying 9 USB ports identifying 10
42. interface card NIC Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats e Intel Centrino Wireless N 2230 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter External media card Push push insertion removal HP Multi Format Digital Media Reader supports the following digital card formats e MultiMediaCard e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extended Capacity SDxC Card Ports e 3 pin AC power non smart pin e Audio in mono microphone supports jack detection e Audio out stereo headphone supports jack detection e HDMI version 1 4b supporting 1920p 1920 x1200 60Hz e RJ 45 Ethernet includes link and activity lights e USB 3 0 2 ports e USB 2 0 1 port Chapter 1 Product description Category Keyboard pointing devices Description e 97 Duracoat island style keyboard no spill resistance in black finish e Backlit island style keyboard in black finish NA CTO onlly e Backlit island style keyboard in silver finish e 97 Duracoat island style keyboard no spill resistance in silver finish Power requirements TouchPad with multi touch gestures Taps enable
43. ion such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 70 Chapter5 Setup Utility BIOS and System Diagnostics Restoring factory settings in Setup Utility Ef NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions mop ww om To save your changes and exit press f10 and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter e To exit Setup Utility without
44. ions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 72 Chapter5 Setup Utility BIOS and System Diagnostics 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test de
45. ire Eve re re dla dE eta 25 Drive handlirig EE 26 Grounding guidelines sssssessssseeeneeeeene nnne nen nennen en nennen ener 26 Electrostatic discharge damage e 26 Packaging and transporting guidelines sese eee ee eee eee 28 Component replacement procedures nennen nennen nnne nnns 29 sized EE 30 DISPIAY panel TE 31 Base enclosure seer 33 Battery EI A E E E E E E E E E 35 acum EN EE E 37 RTO DIIGI AL 40 Memor ue e EE 41 WEAN mod le ease Ree Rp ene Rasen GAASSEN ta an ees EE sagen eux 43 Beeler TEE 45 Fansites di d tof ccc Eh 46 icis EET 47 lT nees dene Sege ANER SEENEN ES teed 51 S ES e module COVER CET 52 Media card reader assembly smart card reader sese 53 SUDWOOTER EE R 54 Security bracket oeno A de Reader Terba des Abeba ea AE 55 USB Audio Hoard TE 56 Power connector cable ee einai 2 2922 er ae ERR ERA TR e hee ees 57 Rcs aaae 58 Power button board tet a RR RAN SERERE Eed 59 Keyboard EH 60 VOD COVEN eoe naa tie EE Ee 63 WLAN antenna cables AAA 64 Display panel cable assembly enn 65 Vi ere ES TT inler EE 66 Display hinges and hinge covers eee eee eee 67 5 Setup Utility BIOS and System Diagnostics eeeeeseeeeeneeeeenen enne nnne nennen nnns 69 Using Setup Utility nene n KEA ANANE AEREA nennen 6
46. is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update EY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instruct
47. itude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 14 0 inch display specifications Metric U S Dimensions Height 16 50 cm 6 50 in Width 25 34 cm 11 60 in Diagonal 33 66 cm 13 30 in Number of colors 262 144 74 Chapter 6 Specifications Metric U S Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle x65 horizontal x50 vertical typical 14 0 inch display specifications 75 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics e Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature e Performing a system restore from the partition recovery discs or a recovery flash drive e Backing up your information e Recovering a program or driver Restoring the system If the computer hard drive fails you must use a set of recovery discs or a recovery flash drive to
48. ive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V Component replacement procedures This chapter provides removal and replacement procedures There are as many as 77 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Component replacement procedures 29 Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label which is found on the bottom of the computer Q serit XXXXXXXX PUE REO LE EMI Product XXXXXXX M DEN OA EE A THEHR Warranty lylyOy XXXXXXX Mo Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Produc
49. k The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 83 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter9 Recycling Index A AC adapter 10 AC adapter spare part numbers 19 20 action keys identifying 6 audio product description 2 audio in microphone jack 10 audio out headphone jacks 10 B backing up customized window toolbar and menu bar settings 80 personal files 80 base enclosure re
50. merica 692759 161 Backlit keyboard for use in Saudi Arabia 692759 171 Backlit keyboard for use in Belgium 692759 A41 Backlit keyboard for use in the Netherlands 692759 B31 Backlit keyboard for use in Switzerland 692759 BG1 Backlit keyboard for use in Canada 692759 DB1 Backlit keyboard for use in Denmark Finland Norway 692759 DH1 5 TouchPad button board includes cable 687997 001 691640 001 6 Speaker kit 686585 001 7 Keyboard bracket 687998 001 8 Smart card reader 687097 001 9a Power connector cable includes bracket 686577 001 9b Power connector cable bracket 686577 001 10 RTC battery 686922 001 11 System board Computer major components 15 Item Component Spare part number System board for use only with computer models equipped with an Intel 1 7GHz processor 686087 001 includes processor and replacement thermal material 686087 501 686087 601 689844 001 689844 501 689844 601 System board for use only with computer models equipped with an Intel 1 8GHz processor 686086 001 includes processor and replacement thermal material 686086 501 686086 601 693657 001 693657 501 693657 601 System board for use only with computer models equipped with an Intel 1 4GHz processor 686088 001 includes processor and replacement thermal material 686088 501 686086 601 System board for use only with computer models equipped with an Intel 1 6GHz processor 686089 001 includ
51. moval 33 spare partnumbers 33 base enclosure spare part number 21 22 battery removal 35 spare part numbers 16 20 35 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 26 spare part number 18 20 buttons power 5 TouchPad on off 8 C cables service considerations 25 caps lock light identifying 7 chipset product description 1 components bottom 11 display 4 left side 8 right side 10 computer major components 13 computer part number 30 computer specifications 74 connector power 10 connectors service considerations 25 D Digital Media Slot identifying 9 display specifications 74 display assembly spare part numbers 31 display panel removal 31 display panel product description 1 drives preventing damage 26 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 26 spare part number 18 20 E electrostatic discharge 26 equipment guidelines 29 esc key identifying 6 Ethernet product description 2 external media cards product description 2 F fi1 78 fan removal 51 spare part number 51 fn key identifying 6 G graphics product description 1 grounding guidelines 26 guidelines equipment 29 grounding 26 packaging 28 transporting 28 workstation 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers hard drive light 9 hard drive spare part numbers 17 18 20 HDMI port identifying 8 HP Recovery Manager 77 18 37 l integrated webc
52. mputer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Remove the battery cable see Battery on page 35 Remove the fan 1 Disconnect the fan cable 1 2 Remove the 2 Phillips PM screws securing the fan to the unit 2 and then lift the fan upwards 3 46 Chapter A Removal and replacement procedures 3 Remove the piece of tape on the underside of the heat sink that secures the fan to the unit 4 System board Ef NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only with computer models equipped with an Intel 1 7GHz processor but not WWAN 686087 001 capability includes replacement thermal material 686087 501 686087 601 689844 001 689844 501 689844 601 For use only with computer models equipped with an Intel 1 8Hz processor but not WWAN 686086 001 capability includes replacement thermal material 686086 501 686086 601 693657 001 693657 501 693657 601 Component replacement procedures 47 Description Spare part number For use only with computer models equipped with an Intel 1 4GHz processor but not WWAN 686088 001 capability includes replacement thermal material 686088 501 686088 601 686090 001 686090 501 686090 601 For use only with computer models equipped with an Intel 1 5Hz processor but not
53. nected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the WLAN module T 2 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal Remove the 1 Phillips PM 2 0x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 43 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 E NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors 44 Chapter 4 Removal and replacement procedures TouchPad module Description Spare part number TouchPad button board includes cable 687997 001 TouchPad button board includes cable 691640 001 Before removing the TouchPad button board follow these steps n Se Se 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then
54. nel on page 31 Component replacement procedures 33 Remove the base enclosure 1 Turn the computer face down remove the 12 Phillips PM 7 5 millimeter long screws e mmm mmm mmm mmm mmm mn mmm mmm mmm mmm mn zi mmm mmm mmm mmm mmm mmm X iX mmm mmm mmm mmm mmm mmm za en pen mn mn mi mmm mmm mmm mmm mmm mmm mmm mg mn mn c mn mn ei vn mn pen mmm pi mmm mmm mmm mmm mmm mg 2 Remove the bottom enclosure Ey NOTE To remove the bottom enclosure use a thin non conductive tool such as the HP Tool Shroud separator available on the HP website 34 Chapter4 Removal and replacement procedures Battery Description Spare part number 4 cell 52WHr 3 55AH Li ion battery 681949 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer e Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 Remove the battery 1 Turn the computer right side up with the front toward you 2 Disconnect
55. or use in Thailand 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m Miscellaneous parts 19 Spare part number 490371 AD1 490371 D01 490371 D61 Description Power cord for use in South Korea 3 pin black 1 83 m Power cord for use in Argentina 3 pin black 1 83 m Power cord for use in India 3 pin black 1 83 m 613149 001 AC Adapter non smart 65 W RC V 2 wire for use in all countries and regions except India 634862 005 320 GB 7200 rpm hard drive 641369 005 4 GB memory module PC3 12800 1600 MHz 645193 005 320 GB 5400 rpm hard drive 652972 005 2 GB memory module PC3 12800 1600 MHz 655795 005 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 005 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 659940 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 659941 001 670034 005 670290 005 681949 001 Blu ray ROM DVDxR RW Super Multi Double Layer Drive 8 GB memory module PC3 12800 1600 MHz Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 4 cell 50 WHr 4 1AH Li ion battery 683802 005 500 GB 5400 rpm hard drive 686086 00
56. ore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes ST NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your files and settings When to create restore points e Before you add or modify software or hardware e Periodically whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and then follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your information 81 8 Power cord set requirements The wide range input feature of the computer permits it to ope
57. ot order for recovery flash drive 1 2 3 4 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select the flash drive from the boot options window Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to create backups on a regular basis How completely you are able to recover your system depends on how recent your backup is Ey NOTE A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times At regularly scheduled times x TIP Setreminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Backing up and recovering your information 79 Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc using an optional external optical drive purchased separately or an external hard drive For more information on using system resto
58. ouble Layer Combo Drive 659940 001 Screws not illustrated 18 Chapter 3 Illustrated parts catalog Miscellaneous parts Component AC adapter non smart Spare part number 65 W PFC RC V 2 wire AC adapter non smart for use in all countries and regions 613149 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Argentina 490371 D01 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in Europe 490371 021 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 For use in India 490371 D61 Screw Kit 687098 001 Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use in Italy 3 pin black 1 83 m 490371 081 Power cord for use in Denmark Norway Finland 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord f
59. p and Support 4 Chapter 2 External component identification Button speakers and subwoofer T e Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel amp Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User Guide To learn more about your power settings select Start Control Panel System and Security Power Options or see the User Guide 2 Speakers 2 Produce sound 3 HP Triple Bass Reflex Subwoofer Provides superior bass sound Button speakers and subwoofer 5 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in com
60. point esse sees ee eee sees nenes ennn nnn nnn nnn 81 Restore to a previous date and time sse eee eee 81 8 Power cord set requiremenls oorr rrr err ea dXXa Pers ya Sap FEY EJ EMEEYRVEERYNYR VEU YN SAP S RSR E ER YER EVERY FI FREUEN ATE USO 82 Requirements for all countries sse eee ee eee 82 Requirements for specific countries and regions see eee eee 82 9 Rocycling TTT 84 nn 85 vii viii 1 Product description Category Description Product Name HP Envy 4 PC Processors Intel Core i5 3317U 1 7GHz processor SC turbo up to 2 6GHz 3 MB cache dual core 17 W Intel Core j3 3217U 1 8GHz processor SC turbo up to 2 3GHz 3 MB cache dual core 17 W Intel Core i5 2467M 1 6GHz processor SC turbo up to 2 3GHz 3 MB L3 cache dual core 17 W Intel Core i3 2367M 1 4GHz processor 3 MB L3 cache dual 17W Intel Core j3 2367M 1 5GHz processor 3 MB L3 cache dual 17W Chipset Intel amp HM77 Express platform controller hub PCH Graphics Intel amp HD Graphics 4000 discrete class graphics Supports BD and or HD DVD playback with HD decode and DX11 support and HDMI support Intel amp HD Graphics 3000 discrete class graphics Supports BD and or HD DVD playback with HD decode and DX11 support and HDMI support Panel 14 0 high definition HD light emitting diode LED BrightView 1366x768 display 3 2mm Slim Shuriken 200 nits Supports LVDS All display
61. pter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T ProductdeschibIoN uicit ee Ee 1 2 External component identification ax rore eani ro agas ss stagan ENEE ENEE US PEE LE FANE UU PASO RMRA ENEE REPE Y Y HERR E 4 DIS Play e 4 Button speakers and subwoofer nennen enne enses ss ss erede saisi nenene 5 M C 6 en CEET 7 TouchPad EE 8 Left SIDS 8 insi 10 sene M 11 3 Ullustrated parts catalog 12 SENICE TAG EE 12 Computer major Components see eee eee ee eee eee eee ee 13 Mass Storage Ee 18 MISCEIIAMECOUS e eL aa 19 Sequential part number listing esses nennen nnn nennen rentrer nnne 19 4 Removal and replacement procedures esse see ses ssssssssssseeee eee ee sees essere ennenen ennenen nnn nenen 25 Preliminary replacement requirements eene nnne snnt nnn 25 TOONS reg ired sees cence ses saddens ete eaea ade E es EREE E oa e EA EEA 25 eene Ee EE 25 WEE Lee LE 25 Cables and CommeCtons snan ee te e iced e
62. puter models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686089 501 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 20 Chapter 3 Illustrated parts catalog Spare part Description number 686089 601 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686090 001 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686090 501 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686090 601 System board for use only with computer models equipped with an Intel 1 4GHz processor includes processor and replacement thermal material 686091 001 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686091 501 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal material 686091 601 System board for use only with computer models equipped with an Intel 1 6GHz processor includes processor and replacement thermal
63. rate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e Thelength of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE d Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 82 Chapter
64. re points refer to Using Windows system restore points on page 81 e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste The screen image is added to the document 4 Save and print the document Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup Ef NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information 80 Chapter7 Backup and recovery Using Windows system restore points A system rest
65. rea 686836 AD1 For use in the Netherlands 686836 B31 For use in India 686836 D61 Backlit keyboard in black finish Backlit keyboard for use in the United States 687099 001 Backlit keyboard for use in Spain 687099 071 Backlit keyboard for use in Latin America 687099 161 Backlit keyboard for use in Saudi Arabia 687099 171 Backlit keyboard for use in Belgium 687099 A41 Backlit keyboard for use in the Netherlands 687099 B31 Backlit keyboard for use in Switzerland 687099 BG1 Backlit keyboard for use in Canada 687099 DB1 Backlit keyboard for use in Denmark Finland Norway 687099 DH1 In black or silver finish For use in the United States 692758 001 For use in the United Kingdom and Singapore 692758 031 For use in Germany 692758 041 For use in France 692758 051 14 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Italy 692758 061 For use in Turkey 692758 141 For use in Latin America 692758 161 For use in Brazil 692758 201 For use in Russia 692758 251 For use in Thailand 692758 281 For use in Japan 692758 291 For use in Belgium 692758 A41 For use in Taiwan 692758 AB1 For use in South Korea 692758 AD1 For use in the Netherlands 692758 B31 For use in India 692758 D61 Backlit keyboard in black or silver finish Backlit keyboard for use in the United States 692759 001 Backlit keyboard for use in Spain 692759 071 Backlit keyboard for use in Latin A
66. reader assembly t Remove the 2 screws 1 and then lift the media card reader assembly 2 Component replacement procedures 53 2 Disconnect the cable 3 and then remove the media card reader 4 Subwoofer Description Spare part number Subwoofer 686586 001 Before removing the USB Audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the subwoofer 1 Disconnect the subwoofer cable 1 2 Remove the 2 broadhead screws 2 54 Chapter 4 Removal and replacement procedures 3 Remove the subwoofer 3 Security bracket Description Spare part number Security bracket included in power connector kit 686577 001 Before you remove the security bracket follow these steps 1 OM 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating
67. reader board 2 and remove the RTC battery 3 EY NOTE The RTC battery is attached to the system board by foam material rather than double sided adhesive 40 Chapter 4 Removal and replacement procedures Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up Memory module Description Spare part number 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 005 8 GB memory module PC3 12800 1600 MHz 670034 005 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Remove the keyboard see Keyboard on page 60 Remove the top cover see Top cover on page 63 SS D o e p Disconnect the battery cable see Battery on page 35 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilt
68. s up ACAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 2 Slide the memory module forward 2 Component replacement procedures 41 3 Remove the memory module 3 Reverse this procedure to install a memory module 42 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 670290 005 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 005 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 005 Intel Centrino Wireless N 1030 Bluetooth combo w 2 antennas 802 11 b g n Bluetooth 3 0 657325 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices con
69. saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Using Setup Utility 71 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer
70. shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Remove the TouchPad button board and cable 1 2 3 5 Turn the top cover upside down with the back edge toward you Disconnect the cable 1 that secures the TouchPad cable to the system board Remove the 4 Phillips PM 2 5x3 0 black screws 2 that secure the TouchPad button board to the top cover Remove the 2 Phillips PM 2 5x3 0 silver screws and then remove the TouchPad bracket 3 Component replacement procedures 45 5 Lift up on the rear edge slide backwards and then remove the TouchPad button board and cable 4 Reverse this procedure to install the TouchPad button board and cable Fan Description Spare part number Fan with foil 691641 001 Before removing the fan 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the co
71. sumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer po Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the fan 1 Turn the computer with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Remove the 4 Phillips PM 2 0x3 0 screws securing the heat sink 2 and the 2 Phillips PM 2 0x3 0 screws securing the fan 3 Component replacement procedures 51 4 Remove the heat sink 4 Reverse this procedure to install the fan and the heat sink RJ 45 module cover Description Spare part number RJ 45 module cover 686582 001 Before removing the RJ 45 module cover 1 9 N 4 5 6 Shut down the computer If you are unsure whether the computer is off or in
72. system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at
73. system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Disconnect the battery cable see Battery on page 35 Remove the subwoofer see Remove the security bracket 1 Remove the 2 Phillips PM screws 1 Component replacement procedures 55 2 Remove the security bracket 2 USB Audio board Description Spare part number USB Audio board 686584 001 Before removing the USB Audio board follow these steps 1 SON pO me p Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 31 Remove the base enclosure see Base enclosure on page 33 Disconnect the battery cable see Battery on page 35 Remove the subwoofer see Subwoofer on page 54 Remove the security bracket see Security bracket on page 55 56 Chapter 4 Removal and replacement procedures Remove the USB Audio board 1 Disconnect t
74. t number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer 30 Chapter 4 Removal and replacement procedures Display panel Description Spare part number 15 6 in LED BrightView SVA display panel 686603 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer Ge Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel 1 Turn the computer right side up with the rear toward you 2 Open the computer 3 Remove the 2 screw covers 1 on the left and right side base of the display panel E NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 4 Remove the 2 Phillips PM 2 5x3 screws 2 on the left and right hinges that secure the display panel to the computer Ej NOTE Support t
75. tects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 73 6 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 18 5 V dc 3 5 A 65W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum alt
76. to the computer m Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the top cover 1 Turn the computer right side up with the front toward you 2 Open the computer Component replacement procedures 63 3 Remove the 3 screws from each hinge on the top cover 1 and then remove the top cover 2 Reverse this procedure to install the top cover WLAN antenna cables Description Spare part numbers WLAN antennas 686573 001 Before removing the antenna cables 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Get Disconnect all external devices connected to the computer Gei Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 31 5 Remove the base enclosure see Base enclosure on page 33 6 Disconnect the battery cable see Battery on page 35 Remove the WLAN antenna cables 64 Chapter 4 Removal and replacement procedures A Remove the
77. use in The Netherlands 686836 B31 For use in India 686836 D61 For use in German 686836 041 For use in Turkey 686836 141 For use in Brazil 686836 201 For use in Belgium 686836 A41 Backlit keyboard in black finish For use in the United States 687009 001 For use in Spain 687009 071 For use in Latin America 687009 161 For use in Saudi Arabia 687009 171 For use in Belgium 687009 A41 For use in the Netherlands 687009 B31 For use in Switzerland 687009 BG1 For use in Canada 687009 DB1 For use in Denmark Norway 687009 DH1 Finland Keyboard in black silver finish For use in the United States 692758 001 For use in the United Kingdom and 692758 031 Singapore For use in Germany 692758 041 For use in France 692758 051 For use in Italy 692758 061 For use in Turkey 692758 141 For use in Latin America 692758 161 For use in Brazil 692758 201 For use in Russia 692758 251 For use in Thailand 692758 281 For use in Japan 692758 291 For use in Belgium 692758 A41 For use in Taiwan 692758 AB1 For use in South Korea 692758 AD1 For use in the Netherlands 692758 B31 For use in India 692758 D61 Backlit keyboard in black silver finish For use in the United States 692759 001 For use in Spain 692759 071 For use in Latin America 692759 161 For use in Saudi Arabia 692759 171 For use in Belgium 692759 A41 For use in the Netherlands 692759 B31 For use in Switzerland 692759 BG1 For use in Canada 692759 DB1 For use in Denmark Finland 692759 DH1 Norway Before removing the keybo
78. uter from the recovery partition follow these steps 1 Access HP Recovery Manager in either of the following ways e Select Start gt All Programs gt Security and Protection gt HP Recovery Manager gt HP Recovery Manager e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions 78 Chapter 7 Backup and recovery Restoring using the restore media 1 p 4 5 If possible back up all personal files Insert the first recovery disc into an optional external optical drive purchased separately and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ef NOTE If the computer does not automatically restart in the HP Recovery Manager the computer boot order needs to be changed Press f9 at system bootup Select the external optical drive or the flash drive Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs T 2 3 Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select Internal CD DVD ROM Drive from the boot options window To change the bo
79. ving Changes and then press enter Your change takes effect immediately Using Setup Utility 69 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e Tosave your changes and exit Setup Utility menus press f10 and then follow the on Screen instructions Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System informat

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