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British Telecom Graphite 2100
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1. View and dial entries in the phonebook Edit an entry in the phonebook Delete an entry in the phonebook Delete entire phonebook Internal calls Make an internal call Transfer an external call 3 Way call Settings Handset and base ringer volume Handset and base ringer melody Keypad beep on off Handset name Auto answer Clock and alarm Set the alarm Select alarm clock melody Change alarm time 15 15 16 16 16 16 17 17 17 18 18 18 18 19 19 19 20 20 20 21 21 21 21 22 22 Caller Display and the calls list Caller Display Calls list View the Calls list Dial a number in the Calls list Copy a number from the Calls list to the phonebook Delete an entry in the Calls list Delete the entire Calls list BT Network Services Pre stored BT service numbers Open and dial from the BT services menu Voicemail To dial your voicemail To set up or edit your voicemail number Call Divert Set up or edit a Call Divert number Activate deactivate a Call Divert number Call Waiting To use Call Waiting Activate deactivate Call Waiting Ring Back Off Withhold ID If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 23 23 24 24 24 24 24 25 25 25 25 26 26 26 26 27 27 27 28 28 Additional handsets Register a new BT Graphite 2100 handset to your BT Graphite 2100 base Register a different manufacturer s handset
2. services and certain BT Calling Features Right Soft key Secrecy Display date amp time Clear Back During a call mutes your voice so your caller cannot hear you page 14 In standby press and hold to display the date and time press and hold again to display the handset name again Press to return to the previous menu Use to delete characters in the phonebook and calls lists End Call Handset on off Press to end a call Press and hold for about 3 seconds to switch the handset off and on page 13 Ringer Press and hold to turn the ringer on off Selects name number or time date display in the Calls list Int Use to make internal calls and transfer calls to other handsets registered to the base page 19 O Press and hold to insert a pause in the number to be dialled If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Standby screen Internal call Flashes to indicate an internal call is being made Yea TAE On when an internal Internal Call A d call is in progress 5J HANDSET i AN Handset name Handset number Menu ff lt xX Clear Use with Left soft key Ta a asa Use with Right to open main menu soft key to clear and confirm options Back characters in entry Use with Right soft key to mode and mute the return to previous menu or microphone cancel current action Handset display icons Y I
3. BASE and press Menu to RING FELEDY Press 3 Scroll 4 The current mee is played 5 6 Gals Redial A Press fl or fg to select the melody 1 5 Menu Press i confirm or to return to the previous menu Keypad beep on off When you press a button on the handset you hear a beep You can switch these beeps on or off Menu 1 Press scroll to SETTINGS Menu 2 Press Q to display HANDSET TUE and press 3 Scroll H KEY TONES Press The current setting is displayed Redial Vol 4 Press or R to select ON or GFF Menu Secrecy 5 Press to confirm or to return to the previous menu 20 Handset default ringer volume LEVEL 4 Base default ringer volume LEVEL 5 If you select Ringer off the dk icon will be displayed on the standby screen Handset and base default ringer ringer melody MELGEY 7 The default setting is ON If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Handset name You can give your handset a name up to 10 characters eg MICHAEL aes The name appears in the e display Menu 1 Press Q scroll EA to SETTINGS and press Menu 2 Scroll E to AANOSET NANE and press The current name is displayed Secrec 3 Press a0 delete the current name then enter the new enu handset name and press Auto answer Your phone is set to answer calls by simply lifting the handset off t
4. and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 36 Product disposal instructions w The symbol shown h
5. to your BT Graphite 2100 base De register a handset Change master PIN Reset to default Help General information Replace the handset batteries Safety information Cleaning Environmental Product disposal instructions Guarantee Technical information R amp TTE Declaration of Conformance Connecting to a switchboard Inserting a pause Recall R User Guide formats 29 29 30 30 30 31 34 34 35 35 36 36 37 38 38 38 38 38 38 Getting started Location You need to place your BT Graphite 2100 base within 3 metres of a mains power socket and 2 metres of the telephone wall socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Graphite 2100 works by sending radio signals between the handset and base The strength of the signal depends on where you position the base Putting it as high as possible can help to provide the best signal Setting up 1 Plug the mains power adaptor item code 052299 into the power socket marked D on the back of the base and secure the cable behind the retaining clip Plug the other end into the mains power wall socket and switch on The base will come on and beep Telephone line cord Mains power adaptor pre installed WARNING Do not place your BT Graphite 2100 in the bathroom or other humid areas Handset range The BT Graphite 2100 has a range of 300 metres outdoo
6. P Secrecy enu 4 Press iv confirm or to cancel Menu 2 Press ry and scroll 24 If the telephone number is longer then 12 digits press to toggle between the rest of the number and the received time and date If the name you enter already exists in the phonebook the display shows ENTRY EXISTS for 2 seconds Enter a different name to store the entry If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp BT Network Services By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Pre stored BT Services numbers e HELPUESK dials the BT Graphite 2500 Helpdesk for information and help e 87 118508 dials BT directory enquiries e VGICEMAIL lets you use your network s voicemail service 1571 DIVERT CALLS diverts all calls to a different telephone number e CALL WAITING to activate de activate e RINGBACK GFF lets you cancel an automatic ring back request e WTHHOLG ID prevents your telephone number being sent when you make calls Enters 141 automatically before the next call only Open and dial from the BT Services menu Menu Vol Menu 1 Press scroll S BT SERHICES and press 2 Scroll fad or ESA to highlight HELPDESK BT N8590 or Calls VOICEMAIL and press Menu 3 CALL is displayed if you wish to call the service press
7. Phone does not work e Have you activated the batteries correctly See page 6 e Check that the mains power is correctly connected No dial tone e sthe telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 20 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 29 No display e The batteries may be flat dead or incorrectly inserted e Recharge or replace the batteries If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 32 Ficon flashes e Is the handset registered correctly to the base see page 29 e Check that the mains power is correctly connected e Check that the handset is within range of the base e The batteries are low place the ha
8. call if another caller is trying to reach you you will hear a soft beep every 5 seconds If you have also subscribed to a Caller Display Service the caller s number or name if stored in the Phonebook will be shown on the display for 20 seconds after this time the display will return to your first caller s details Instead of the engaged tone the second caller will hear an announcement to hold as you are aware that they are waiting To use Call Waiting To answer the second call without disconnecting from your first caller 1 Press The first caller will be put on hold 2 Press again to return to the first caller and then press it each time you want to switch between the two callers To disconnect the first call and take the waiting call a 1 Press iM to end the current call The handset will then ring 2 Press G and continue your conversation with the second caller Activate de activate Call Waiting Menu Vol Menu 1 Press scroll to BT SERVICES and press Vol Menu 2 Scroll RA to CALL URITING Press 3 Scroll fal or BA to choose either ACTIVATE or DEACTIVATE Menu press This will send an update to the network You must subscribe to your network s Call Waiting service for Call Waiting to work A fee may be payable If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 27 Ring Back Off This feature allows you
9. connection to the telephone network If you require technical assistance outside of the 12 month guarantee period please call BT s approved technical support agent Helpdesk solutions on 0870 240 5029 Returning your phone If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Graphite has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 Only use approved base mains power supply item code 052299 If you have purchased a BT Graphite 2100 multiple pack the item code for the charger s mains power supply is 052300 Only use approved rechargeable NiMH AAA 550mAh batteries These products are available from the BT Graphite 2100 Helpline on 0808 100 6556 If you experience any problems please call
10. entries in the phonebook 1 2 Press to dial the entry displayed or press Press The first entry is displayed Redial Vol Press or am to scroll through the list When the name you want is displayed you can switch between the name and number by pressing Q Press o display more digits if there are any or the name again Secrecy to return to enu standby or if you want to open the phonebook menu to display more options 17 Each name can be up to 12 characters long and each number up to 24 digits long If you enter a name that already exists the display shows ENTRY EXISTS for 2 seconds To enter a dialling pause Press and hold 0 until P appears in the display to insert a 2 5 second pause in a number The pause will be displayed as aP Memory full When the phonebook memory is full the display shows MEMORY FULL when you try to add a newentry Entering names Use the keypad to enter the letters shown on each button For example to store TOM Press D once to enter T Press three times to enter O Press D once to enter M If the next letter you want to enter is on the same button wait a moment then press the button Secrecy Press to delete an incorrect character or digit To enter a space press D To enter a dash press ivice To enter 1 press twice If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt
11. in the phonebook remember to include the area code otherwise the caller s number will not match Calls list The Calls list stores details of your last 40 incoming calls including the phone number up to 20 digits long and date and time of the call The Calls list also alerts you to unanswered calls When you have unanswered or new calls the amp icon will be displayed This icon will remain in the displays until you view the new calls in the calls list on each handset If the same number calls more than once then all instances of the calls will be recorded in the calls list When the Calls list is full the most recent calls received automatically replace the oldest calls read or unread Vi lol MA button You open the Calls list using the FSA 23 For this feature to work you must subscribe to a Caller Display Service from you network provider A quarterly fee may be payable For more information on Caller Display and BT s other Calling Features call BT on Freefone 0800 800 150 Call information not available With some incoming calls the telephone number of the caller is not available and cannot therefore be displayed In this case some explanatory information will be displayed WITHHELD The caller has withheld their number UNAVAILABLE The number is unavailable RINGBACK Ringback call INT NATIONAL International call OPERATOR Call from operator If you experience any pr
12. to cancel an automatic ring back request Menu Menu 1 Press scroll X to AT SERVICES and press Vol Menu 2 Scroll EN to RINGBACK OFF and press Calls Menu 3 CALL is displayed press 4 Jl is displayed and then dialled to cancel ring back Withhold ID This feature will prevent your telephone number being sent when you make your next call You need to follow the procedure below for each call you make where you want to withhold your telephone number Menu Vol Menu 1 Press scroll to BT SERVICES and press Menu to WITHHOLD ID and press Menu 2 3 CALL is displayed press 4 Vol v Scroll Fx T47is displayed now enter the number of the person you wish to call 28 Ring Back is a network service which allows you to connect to an engaged number once it becomes free For more details contact BT free on 0800 800 150 or contact your network provider A fee may be payable for this service If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Additional handsets Up to 5 handsets can be registered and operated from the BT Graphite 2100 base If you buy new handsets to use with your BT Graphite 2100 they will have to be registered to the base before you can use them Register a new BT Graphite 2100 handset to your BT Graphite 2100 base 1 At the base Press and hold J for 5 seconds until you h
13. to your BT Graphite 2100 by using any other types of batteries Safety information e Only use the power supply suitable for the BT Graphite 2100 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 052299 If you have purchased a multiple pack the item code for the charger s mains power supply is 052300 e Use only the approved rechargeable batteries supplied For details on how to obtain spare rechargeable batteries contact the BT Graphite Helpline on 0808 100 6556 e Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0808 100 6556 for all repairs If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 35 If the keylock is switched on it is still possible to make calls to the emergency numbers 999 112 9999 9112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms
14. 0 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Graphite 2100 Helpline on 0808 100 6556 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 34 General information IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Replacing the handset batteries After a time you may find that the handset batteries are running out of charge more quickly This is a standard sign of wear and the batteries will need replacing 1 Open the battery compartment cover 2 Take out the old batteries and replace with 2 new AAA NiMH 550mAh batteries 3 Press and push the battery compartment cover back on until it clicks into place New batteries should be rechargeable Nickel Metal Hydride NiMH size AAA capacity 550mAh For details on how to obtain spare rechargeable batteries contact the BT Graphite Helpline on 0808 100 6556 WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused
15. P compatible handsets registered to your BT Graphite 2100 base see page 29 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 18 hold a conference call between two internal handsets and an external call make an internal call between two handsets while a third is on an external call Make an internal call 1 Press If you have two handsets i e you have purchased a 2 pack the second handset is called automatically If you have more than 2 handsets registered to the base the display will show the list of all registered handsets e g 235 and you will need to enter the handset number 1 5 you want OR press 4 to call all handsets the first handset to answer will take your call Transfer an external call You can transfer an external call to another handset registered to your base 1 During an external call press Your caller is put on hold and all the other handset numbers are displayed on the screen Enter the handset number you want or press to speak to your external caller again When the other handset user answers you can announce the incoming call a Press to transfer the call 3 Way call You can talk simultaneously with an external caller and another internal handset user 1 During an external call press Your caller is put on hold and if there is only one additional handset then it will ring If you h
16. User Guide This new interactive user guide lets Secrecy you navigate easily through the pages 4 aa x and allows you to be directed straight to any websites or email addresses Redial that are referenced A Vol Simply hover the cursor over the page q number website or email reference and click when the amp Th icon changes A to the dicon i 2 3 v Calls TU a 4 5x 6 STG aphite ae B This User Guide provides you with all the information you need to get the most from your phone You must set up your phone before you can use it This doesn t take long and it is easy to do Just follow the simple instructions on the next few pages Need help If you have any problems setting up or using your BT Graphite 2100 please call our free Helpline on 0808 100 6556 Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in Help at the back of this guide or online at www bt com producthelp IMPORTANT Only use the power adaptor and telephone line cord supplied or this product may not work Calls to the Helpline made from within the UK mainland network are free Mobile and International call costs may vary Got everything e BT Graphite 2100 handset e BT Graphite 2100 base e Battery compartment cover already fitted e 2x AAA NiMH 550mAh rechargeable batteries already in handset e Main
17. Voice mail Dials 1571 so you can play and manage messages left on your BT Answer 1571 voicemail service You need to subscribe to BT Answer 1571 for this feature to work To dial your voicemail Menu Menu 1 Press scroll X to BT SERVICES and press Vol Menu 2 Scroll ji NA to VOICEMAIL and press Menu 3 CALL is displayed press 25 IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A fee may be payable For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Features user guide supplied when you subscribe to the services of your choice You can also select DIVERT CALLS CALLUAITING RINGBACK OFF Or WITHHOLD ID to use other BT services Please note that dependent on the setting you use your network answering service e g BT Answer 1571 may conflict with the answering machine on your BT Graphite 2100 For example messages may be taken by the network service before your BT Graphite 2100 has a chance to answer them If you experience difficulties then please call the Helpline for advice If you expe
18. ard numbers Recall R You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature User Guide formats This document is also available in other formats such as Large print Braille and Audio CD If you would like a copy please phone 0808 100 6556 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp BT amp British Gas J Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save energy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader To find out how we re making our products greener visit A bt com betterworld products Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2010 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art amp Design Partn
19. ave more additional handsets then enter the number of the handset you wish to call When the other handset is answered you can announce the external call Press and hold 4 for 2 seconds the display will show CONFERENCE and all 3 handsets will be able to talk together 19 If there is an incoming call while you are on an internal call you will hear a beep in the handset earpiece or via the speaker if using handsfree mode to alert you To answer the incoming call press the internal call will be a terminated or press to answer the incoming call and put the internal call on hold If the other handset user does not answer You can reconnect to your external caller by pressing Q If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Settings Handset and base ringer volume Choose from 5 levels and Off Menu 1 Press a scroll to SETTINGS en Menu 2 Press O to display HANDSET TONE and press or scroll to BASE TUNES and press Menu 3 Display shows RING POLLINE Press 4 The current setting is displayed and played Redial Vol 5 Press or am to select the volume 1 5 or OFF 6 Secrecy Press 6 confirm or to return to the previous menu Handset and base ringer melody Choose from 5 nee Menu 1 Press scroll FAM to SETTINGS enu Menu 2 Press ry to display HANESET TGNE and press or scroll to
20. blems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Select alarm clock melody There are 3 Hal to es from 1 2 3 4 Menu Menu Pres scroll E to LLOLK ALARN Press Menu Scroll E to ALARN TONE and press The current setting is displayed p dn Redial Press AA to change the setting Secrecy Press So to confirm or to cancel Change alarm Hime 1 2 Redial If required press fail or Pf to display GN ONCE or ON GAILY Menu Press Q scroll to LLOLK ALARI Press Menu to ALARM and ies sQ Scroll SAA then press The current setting is displayed Use the keypad to enter the new time in the 24 hour format e g 07 30 for 7 30am Menu Secrecy Press confirm or to cancel 22 The alarm clock melodies are different from the handset and base ringer melodies Default alarm clock melody MELODY 7 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Caller Display and the calls list Caller Display Caller Display shows the caller s telephone number on the handset display as well as the date day month and time hour minute the call was received If the caller s number matches an entry stored in the phonebook the name will be displayed instead Caller Display information contains the full telephone number including the area code So when storing numbers
21. com producthelp Edit an entry in the phonebook Menu Menu 1 Press PHONE BOOK is displayed Press NEW ENTRY is displayed Vol Menu 2 Scroll to EDIT ENTRY and press O Menu Redial Vol 3 Scroll Or to the entry you want to edit and press Secrecy 4 Press to delete characters and use the keypad to edit the name Menu Secrecy 5 Press Press to delete digits and use the keypad to edit the number Menu 6 Press The default melody will be displayed and played Press or if you want to change the melody then Menu press 0 confirm You will hear a confirmation beep and the display will return to the phonebook menu Delete an entry in the phonebook Menu 1 Press PHONE BOOK is displayed enu o ol Menu Press Scroll or to DELETE ENTRY and press 2 Redial Vol 3 Scroll or A to the entry you want to delete Menu 4 Press Display shows DELETE 5 Secrecy enu Press Br confirm or to cancel Delete entire phonebook 1 Press the first phonebook entry is displayed Vol wag to DELETE ALL 2 Press and scroll J alls enu 3 Press O Display shows DELETE ALL Secrecy enu 4 Press to confirm or to cancel Internal calls If you have bought a multi pack or have more than one handset registered to your base you can e make internal calls between handsets e transfer an external call from one handset to another You can have up to 5 GA
22. e displayed an played press or AA to select a melody and press Display will show SAVED and return to the redial list a 6 Press MM to return to the standby screen If the redial number is longer than 12 digits you can scroll along the number by pressing the button If you enter a name that already exists in the phonebook the display shows ENTRY EXISTS for 2 seconds before returning to the enter name screen If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Delete a number from the redial list 1 Press then scroll or x to the entry you want 2 Press and scroll RA to DELETE ENTRY 3 Press jm Display shows DELETE Calls Secrecy enu 4 Press ry confirm or to cancel Delete the entire redial list Redial x n 1 Press to open the redial list 2 Press and scroll v to DELETE ALL Calls 3 Press Display shows DELETE ALL Secrecy Menu 4 Press Cy confirm or to cancel Keypad lock You can lock the handset keypad to prevent accidental dialling while carrying it around You do not need to unlock the keypad to answer a call just press G 1 To lock the keypad press and hold amp for approximately 2 seconds The display will show 4EY5 LOCKED 2 To unlock the keypad press and hold again for approximately 2 seconds Paging find handset You can alert handset users that they are wanted or locate a m
23. ear a beep You now have 60 seconds to d the handset Menu 2 At the handset press scroll to ADVANCED SET and press 3 Ifthe handset has previously been registered to another base it will show REGISTRATIGN If the handset has not previously been registered to a base it will show UNREGISTERED press Ais 4 Enter the 4 digit master PIN default setting 0000 and press The display flashes PLEASE WAIT If you don t enter the PIN code within 30 seconds the registration process will be aborted 5 The handset will be automatically assigned the first available handset number e g 2 3 4 or 5 You will hear a beep The handset is now registered If registration does not work e Make sure there is no other electrical equipment very close by that may interfere with the registration signal e Make sure you do not already have 5 handsets registered to the base as the registration process will stop if you do e Try following steps 1 5 above again Register a different manufacturer s handset to your BT Graphite 2100 base 1 At the base Press and hold for 5 seconds until you hear continuous beeping You now have 60 seconds to register the handset 29 Handsets that were supplied with your BT Graphite 2100 base are already registered to it as HANDSET 1 HANDSET 2 etc Each additional handset you buy must be registered with the base IMPORTANT Before registration make sure the handset batteries are fu
24. ere and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal Guarantee Your BT Graphite 2100 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Graphite 2100 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days o
25. ership Ltd BT Graphite 2100 06 10 Issue 1 BTE CE
26. et off the base for a few hours at a time Running the batteries right down at least once a week will help them last as long as possible After charging your handset for the first time subsequent charging time for the batteries is approximately 6 8 hours The charge capacity of rechargeable batteries will reduce with time as they wear out thus reducing the talk standby time Eventually they will need replacing For details on how to obtain spare batteries call the BT Graphite 2100 Helpline on 0808 100 6556 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp For each additional handset and charger 1 Plug the mains power adaptor item code 052300 into the power socket on the back of the charger and secure the cable behind the retaining clip Plug the other end into the mains power wall socket and switch the power on Mains power adaptor Cable retaining clip DCIN 6V oeo 2 Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset The display will show the handset number 2 to show it is registered to the base 3 Place the handset on the charger It will beep when placed in and the battery icon on the handset will flash to indicate charging You should let the batteries charge continuously for at least 24 hours Any additional handsets supplied as part
27. handset is pre registered to the base as Handset 1 This is shown on the display When the handset is fully charged the display will show S 4 After 24 hours plug the telephone line cord into the telephone wall socket Note If you ever need to remove the batteries simply slide open the battery compartment cover and using the finger holes grip the batteries and pull them out BT Graphite 2100 multipack users only If you have purchased a BT Graphite 2100 multiple pack you will need to prepare any additional handsets and chargers for use Place each BT Graphite 2100 charger within reach of a mains power wall socket WARNING Never use non rechargeable batteries Only use the approved batteries Using unapproved batteries will invalidate your guarantee and may damage the telephone Talk Standby time Under ideal conditions the handset batteries should give up to 10 hours talk time or 100 hours standby on a single charge This does not mean you can unplug the base or leave the handset for this length of time without charge Please note that new NiMH rechargeable batteries do not reach full capacity until they have been in normal use for several days Battery low warning If the icon is flashing in the display and you hear a warning beep every minute during a call you will need to recharge your handset before you can use it Battery performance To keep the batteries in the best condition leave the hands
28. he base or charger You can switch this feature off so that calls always have to be answered by pressing the P button first Menu Menu 1 Press scroll to SETTINGS i ress Q Cals eh vF 2 Scroll to AUTO ANSWER and press The current set is displayed Ais Menu Redial 3 Press AAE to select GY or GFF and press Br confirm Clock nd alarm To set the date and time see page 7 Set the alarm You can set your handset to give you an alarm call The alarm will sound for 1 minute at the set time once or aniy Menu enu 1 Press scroll to CLOCK ALART Press Menu 2 Scroll Pf tO cil a oe 3 If required press I lor X to select OFF ON ONCE or ON DAILY then press game 4 If OFF was selected you will hear a confirmation tone If ON ONCE or ON DAILY was selected use the keypad to enter the time in the 24 hour format e g 08 30 for 8 30am Menu Secrecy 5 Press Br confirm or to cancel The LA icon will be displayed to show the alarm has been set When the alarm is set the L icon is displayed in standby To switch the alarm off when it sounds press any button on the handset 21 Default Handset name HANDSET See page 17 for help on entering names Default setting Auto Answer On On Once alarm will only ring once On Daily alarm will ring at the set time everyday Off alarm is turned off To stop the alarm ringing Press any button on the handset If you experience any pro
29. issing handset Paging calls cannot be answered by a handset 1 Press on the base All handsets registered to the base will ring with the Paging ringtone for 30 seconds To stop the ringing press any button on a handset or press 9 again on the base IMPORTANT When the keypad is locked you can still make calls to emergency numbers 999 112 9999 and 9112 Even if you set the handset ringer to off a handset will still ring if it is paged If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 16 Using the phonebook You can store up to 50 name and number entries on each BT Graphite 2100 handset registered to your base You open the phonebook with the button Add an entry in the phonebook 1 Menu From the a screen press PHENEBGGE is displayed press g If there is no entry stored in the phonebook AGG ENTRY is displayed Or If there are already entries stored i in the phonebook NEU ENTRY is displayed Press The displays shows ADD NAME Use the keypad to enter the name and press The displays shows AZ NUMBER Use the keypad to enter the phone number and press 6 confirm The eraut melody will be displayed and played Press or B if you want to change the melody that will be ee when it number calls you and press 6 confirm You will hear a confirmation beep and the display will show SAVED View and dial
30. ld from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is provided The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 37 Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 31 or contact the BT Graphite Helpdesk for assistance on 0808 100 6556 Additional answers to Frequently Asked Questions are available from www bt com producthelp In the unlikely event of a defect occurring the helpdesk will issue a Fault Reference Authorisation FRA number and instructions for replacement or repair Please note you will need the FRA number before returning the product This does not affect your statutory rights Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for
31. lly charged and that you are close to the base Cancel registration S ecrecy Press xJ Naming additional handsets Once you have registered additional handsets you may wish to give them a different name see page 21 IMPORTANT DECT GAP Profile only guarantees that basic calling functions will work correctly between different makes types of handset and base There s a possibility that certain services such as Caller Display will not work correctly If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 2 At the handset Follow the registration instructions given in your handset s user guide De register a handset Menu Vol Menu 1 Press scroll to ADVANCED SET and press Menu to DE REGISTER and press Vol Vv Scroll BA Menu Alist of available handset numbers is displayed Enter the number of the handset you want to de register Menu Secrecy 5 Press to confirm or to cancel You will hear a long confirmation beep to indicate de registration was successful Change master PIN The master PIN is used for handset registration and de registration The PIN is 4 digits long with a default setting of 0000 The answer machine remote access PIN is the same as the master PIN If you forget the master PIN you can reset the base to its default settings and the PIN will return to the default of 0000 Menu Vol Menu 1 P
32. menu display press If no buttons are pressed for more than 30 seconds the display will return to the standby screen If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Menu map PHONEBOOK Menu only appears when entries are stored When phonebook is empty press gt again to add entry CLOCK ALARM SETTINGS ADVANCED SET BT SERVICES 11 NEW ENTRY EDIT ENTRY DELETE ENTRY DELETE ALL DATE TIME TIME FORMAT ALARM ALARM TONE HANDSET TONE HANDSET NAME AUTO ANSWER BASON REGISTRATION DE REGISTER PIN CODE PHONE RESET HELPDESK BT 118500 VOICE MAIL DIVERT CALLS CALL WAITING RINGBACK OFF WITHOLD ID If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 12 Base Find Page Press to ring handsets registered to the base page 16 Press and hold to register new handsets to the base page 29 BT Graphite amp Green power is on Red battery charging line in use LED indicator LED indicator If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Using your phone Switch the handset on off 1 To switch off press and hold fy F until the display goes off 2 To switch the handset on press and hold A Make a call 1 Press When you hear the dial tone enter the phone n using
33. ndicates signal link mas Fully charged the 3 bars will all be on Flashes when handset is not registered ma Medium charge 2 bars will be on or is out of range of the base fe Low charge first bar will be on C Displayed when on a call Empty Flashes when there is an incoming call Q Displayed when alarm has been set q Handsfree speaker in use A Indicates the keylock is switched on m Phonebook list open dx Displayed when handset ringer is set to off x Indicates there are new number s in the Calls list w Indicates more options are available by scrolling up or down This feature requires subscription to your network provider s Caller Display service A fee may be payable If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 10 Navigating the menus Your BT Graphite 2100 handset features an easy to use menu system Have a look at the menu map on the next page When the handset is switched on and in standby mode Menu Press v Ie enter the main menu Redial Vol Press or E to scroll through the menu options Vol alis Left soft key used with icon displayed above the key Right soft key used with icon displayed above the key Up and Down keys When you reach the end of the list the first option is displayed again Menu To select a displayed option press f Secrecy To exit a menu and return to the previous
34. ndset on the base charger to recharge You hear the busy tone when you press G e Make sure the handset is in range of the base e Another handset registered to your BT Graphite 2100 base may be on the line No Caller Display number name displayed e Have you subscribed to a Caller Display service from your network provider see page 23 e The caller may have withheld their number e An exact name number match was not found in your directory Check that you have stored the full STD dialling code Cannot register a handset to a base e You can register a total of up to 5 handsets to your BT Graphite 2100 base Check that you have not exceeded the limit e Check that you have entered the correct PIN number default PIN 0000 e Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on e Have you connected the telephone line correctly e ls the base ringer set to off e You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 33 Buzzing noise on my phone or on other electrical equipment nearby e Sometimes your BT Graphite 2100 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Graphite 210
35. oblems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp View the Calls list Vol 1 From standby press fm to open the Calls list Redial Vol 2 Press or RAA to scroll through the list 3 If the name is displayed press to display the number Press again to see the date and time of the call Dial a number in the Calls list Vol Redial Vol 3 1 Press Ba then scroll or fg through the list to the entry you want 2 Press G dial the displayed entry Copy a number from the Calls list to the phonebook Vol Redial Vol 1 Press Ba then scroll or fg through the list to the entry you want Menu Men Press The displays shows SAVE ENTRY Press again Menu Use the keypad to enter or edit the name then press Menu Edit the number if necessary then press edia Vol The default melody is displayed and played Press or if you want to change the melody then press Q confirm You will hear a confirmation beep and the handset will show SAVED nn A W N Delete an entry in the Calls list Vol Redial Vol 1 Press Ba then scroll or fam through the list to the entry you want Menu 2 Press O and scroll EN to DELETE ENTRY enu Menu 3 Press Display shows DELETE Press confirm or Secrecy to cancel Delete the entire Calls list Vol 1 Press f alis Vol M to DELETE ALL Calls 3 Press a Display shows DELETE ALL
36. of a multipack are pre registered to the base So once charged are ready for use Set the date and time Menu Menu 1 Press scroll x to LLOCLK ALARII and press Menu 2 DATE TINE is displayed Press 3 Use the keypad to enter the date in the format DD MM YY e g 12 08 10 for 12th August 2010 If you make a mistake ecrecy press to delete 4 Press Use the keypad to enter the time in the 24 hour format HH MM e g 17 25 for 5 25pm Menu 5 Press Br confirm Your BT Graphite 2100 is now ready for use If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Getting to know your phone Handset buttons Phonebook Press to open the phonebook page 17 Redial Volume Press to open the redial list and scroll back through redial numbers page 15 Press to raise the volume during a call page 14 Menu Left soft key Press to open the menu page 10 Press to select menu options Talk Press to make and receive calls page 13 During a call press to switch handsfree loudspeaker on and off Calls list Vol Press to open and scroll forward through the Calls list page 24 Press to lower the volume during a call page 14 Press to add a space when entering text Keypad lock Press and hold to lock unlock the keypad to prevent accidental dialling page 16 R Recall used with switchboard
37. olding the handset It also enables other people in the room to listen to your conversation over the loudspeaker i Redial During a handsfree call press Ra or K4 to change the volume If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Answer a call handsfree When the phone rings 1 Press G answer the call then press am again The call is transferred to the loudspeaker Switch to handsfree during a call 1 During a call press G put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press again ql Redial Redial a number The last 10 numbers dialled are stored in the redial list Each entry can be up to 24 digits long 1 Press K to open the redial list The most recently dialled number is displayed If the number matches an entry stored in the pesg i i the name is displayed 2 Scroll N or to the number or name you want Ais 3 Press q redial the entry displayed al Copy a redial number to the phonebook Redial Redial Vol 1 Press then scroll or ag through the list to the entry you want Menu 2 Press Q The displays shows SAVE ENTRY Menu 3 Press Use the keypad to enter the name then press 4 Display shows the number from the redial list You can edit the ecrecy number using to delete digits if required and enter new Menu ones Press OQ save 5 The default melody will b
38. ress scroll to ADVANCED SET and press Menu to PIN CODE and press ol Vi Vv Scroll A Menu Menu 2 3 Enter the current PIN code default setting 0000 and press 4 Enter the new PIN and press If you make a mistake press Secrecy to delete a digit and then re enter it Menu 5 Enter the new PIN again and press Br confirm Reset to default This resets your BT Graphite 2100 to its default settings The redial and calls list will be deleted but the phonebook entries will remain Menu 1 Press scroll x to ADVANCED SET and press l Menu 2 Scroll X to PHONE RESET and press Display shows CONFIRM A Menu Secrecy 3 Press Br confirm or to cancel 2 3 Enter the master PIN code default setting 0000 and press 4 Default settings H S Ringer Volume H S Ringer Melody B S Ringer Volume B S Ringer Melody H S Earpiece Volume H S Speaker Volume H S Key Beep Auto Answer Handset Name Date Time Base PIN code Language Flash time Pause time Alarm Alarm tone Alarm volume Redial List Phonebook memory Calls list LEVEL 4 MELODY 1 LEVELS MELODY 1 VOLUME 3 VOLUME 3 ON ON HANDSET 00 00 01 01 10 0000 ENGLISH 100ms 2 5 seconds OFF MELODY 1 VOLUME 5 EMPTY UNCHANGED EMPTY If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 30 31 Help
39. rience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp To set up or edit your voicemail number Menu 1 Press Q scroll SE BT SERVICES and press Menu 2 Scroll ef to VOICE MAIL Press O 3 Scroll EA to EDIT NUNBER Press Menu 4 Enter the Voicemail number and press Call Divert You can choose to divert all calls or to divert calls only if the line is busy or only if there is no answer when someone calls to another telephone number of your choice Set up or edit a yal Divert number Menu Menu 1 Press Q scroll EA to 57 SERVICES and press Menu 2 Scroll RA to CALLS and press 3 Press IN o AA LO highlight either ALL CALLS BUSY or Na pa and press am Menu 4 Scroll to EDIT NUMBER and press 5 Enter the number you want to divert calls to and press Call Menu Activate deactivate Call Divert Menu 1 Press Q Scroll to BT SERVICES and press Menu 2 Scroll 3 Press lor AAE to highlight which feature you want to switch on or off ALL CALLS BUSY or NO ANSWER and press Menu z f to avers calls and press alis Redial 4 Scroll RAM or f to highlight activate or deactivate and Menu press oO If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Secrecy Press to delete any existing number if necessary 26 Call Waiting With Call Waiting during a
40. rs when there is a clear line of sight between the base and the handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength The F icon on your handset display indicates when you are in range of the base When it flashes and you hear a warning beep you are out of range and will need to move closer to the base IMPORTANT Do not connect the telephone line to the telephone line wall socket until the handset is fully charged The base station should be plugged into the mains power socket at all times If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 2 Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset mo v ee gt mo v o Remove this tab and charge batteries for 24 hours before use n Pe v g i l 2 l 2 D gt as z lt oe w 3 Place the handset on the base to charge It will beep when placed in and the battery icon on the handset will flash to indicate charging You should let the batteries charge continuously for at least 24 hours The batteries and case may become warm during charging this is normal The main
41. s power adaptor Item code 052299 e Telephone line cord pre installed If you have purchased a BT Graphite 2100 multiple pack you will also have the following for each handset e BT Graphite 2100 handset e BT Graphite 2100 charger e Battery compartment cover already fitted e 2x AAA NiMH 550mAh rechargeable batteries already in handset e Mains power adaptor Item code 052300 If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp In this guide Getting started Location Setting up BT Graphite 2100 multipack users only Set the date and time Getting to know your phone Handset buttons Standby screen Handset display icons Navigating the menus Menu map Base Using your phone Switch the handset on off Make a call Preparatory dialling End a call Receiving calls Chain dialling Dial a chain number Secrecy Mute Adjusting the earpiece handsfree volume Make a handsfree call Answer a call handsfree Switch to handsfree during a call If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp N OO wm wm 10 I1 12 13 13 13 13 13 14 14 14 14 15 15 Redial a number Copy a redial number to the phonebook Delete a number from the redial list Delete the entire redial list Keypad lock Paging find a handset Using the phonebook Add an entry in the phonebook
42. the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp 38 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt Declaration of Conformance Hereby CCT Marketing Ltd declares that this Graphite 2100 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC If you would like a copy of the Declaration of Conformance please visit www bt com producthelp Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence Press and hold 0 until P appears in the display to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge c
43. the keypad The Green in use light on the base will flash when the line is in use Preparatory dialling 1 Enter the phone number first The number is shown in the display 2 Press G dial the number Secrecy If you make a mistake as you enter the number press to delete a digit Enda cal 1 Press fia or replace the handset on the base Receiving calls 1 When the phone rings the display flashes CALL and the icon Press G answer the call Or you can answer the call by picking the handset up from the base or charger without having to press ei This is called Auto answer see page 21 2 Press a to hang up 13 Out of range warning During a call if you start to move the handset out of range of the base the F flashes and you hear a beep in the earpiece every 3 seconds Move closer to the base or you will lose the call Call timer After the first 20 seconds of your call the call timer is displayed Caller Display If you have subscribed to your network s Caller Display service the caller s number or name if an exact number match is found in the phonebook will also be displayed If you experience any problems please call the Helpline on Freephone 0808 100 6556 or visit www bt com producthelp Chain dialling Chain dialling is a convenient way of entering long sequences of numbers during a telephone call This can be when trying to dial a phone number greater than 24 digits
44. the largest number that can be stored in a single phonebook entry or when using automated telephone services e g telephone banking Dial a chain number 1 Enter the first part of the number as usual using the keypad or from the phonebook page 17 Press G q 2 Either enter the additional part of the number using the keypad or press after the first part of the number is Vol dialled scroll to the phonebook entry containing the next Calls number sequence and press G dial the number ql Secrecy Mute You can stop your caller from hearing you while you talk to someone else close by Secrecy 1 During a call press The handset microphone is muted and the display shows SECRECY ON Secrecy 2 Press again to resume your call Adjusting the earpiece handsfree volume You can adjust the earpiece or loudspeaker volume 1 5 Vol AA to decrease E Redial 1 During a call press to increase or the volume Make a handsfree call 1 Dial the number then press Bim Ca 2 Press AM again The d icon is displayed and you hear your call over the handset loudspeaker Press G switch the call between the earpiece and the loudspeaker ia 3 Press to end the call 14 Important Storing security code information in the phonebook may allow other people access to your personal details Default setting volume level 3 Handsfree Handsfree lets you talk to your caller without h
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