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Tandberg Data 3530-LTO tape drive
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1. 1 and 7 terminated SCSI cable 5 server s power supply 2 and 4 power cable 6 SCSI controller 3 tape drive Figure 2 12 Attaching the SCSI and power cables to a full height tape drive 32 1019 Secure the drive 3 Ifthe drive is the last device on the SCSI chain make sure that the SCSI cable is terminated correctly Note Secure the drive May 2010 Note Termination must be present at two and ONLY two positions on the SCSI bus at the beginning of the SCSI bus and at the end of the SCSI bus Termination is normally enabled by default on the HBA and most internal SCSI cables have a terminator attached This will usually be a small rectangular block of plastic attached to the cable end and marked SCSI Terminator Therefore assuming the HBA is the first device on the bus you should check that the second terminator is placed after the last device Use 3 mm screws and if you cannot tighten the screws use washers to secure them 33 Chapter 2 Installing an internal LTO tape drive 1 Secure the drive as described in your server documentation The following diagrams are examples only 1 Plastic rail 2 Server latch Figure 2 13 Securing full height drive mounting hardware used 1 M3 screws Figure 2 14 Securing half height drive no mounting hardware used 2 Ensure blanking plates are in place over empty bays and replace the cover on the server Reboot the
2. 50 Ejecting a cartridge from a full height tape drive ee 52 Ejecting a cartridge from a half height tape drive 4 52 Write protecting a Cartridge eeccceeeeeeteeeeeeeeteeeeeeeeteeeeeeeaas 58 1019 May 2010 Table 1 Table 1 1 Table 1 2 Table 1 3 Table 5 1 Table 5 2 Table 7 1 Table 8 1 Tables Document CONVENTIONS 00 0 eee eeeteee eee ttte eee eettnteeeeeteteeeeeetnee IX FC drive interface Speeds cccecceceeeeceeeeeeeeeneeceeeeeeeeees 12 SAS drive interface Speeds ccceeeeeeesecceeceeeeeeeeteeteesneaeees 12 Supported SCSI bus types 00 0 eceeeeeeeeeeeceeeeeeeeeeeeeeteesneaeees 14 Ready Drive Error Tape Error and Clean LED se QUENCES acneei ae a ae a E a N aae E ra Ea 46 Encryption LED LTO 5 tape drives only cceeeeeeetees 48 Data cartridge compatibility eeeeeeeeeeeeeeeeerneeeerreseeerrsseeeenn 54 Environmental specifications for LTO tape drives 62 Notes 101 About this guide This guide provides information about e Installing the LTO tape drive e Using the LTO tape drive e Troubleshooting the LTO tape drive Intended audience This guide is intended for users who install operate and maintain the LTO tape drive Document conventions and symbols Table 1 Document conventions BUA EX TADI Cross reference links and e mail addresses 1 on page IX Blue under
3. 1019
4. read write None Do not reset or power cycle the drive Ready FLASHES The drive is down loading firmware None Do not reset or power cycle the drive Ready is OFF Firmware is being others are ON reprogrammed 46 1019 May 2010 LED Sequence Clean FLASHES Ready FLASHES and Clean is ON Tape FLASHES The tape is ejected immediately and Tape FLASHES or Drive FLASHES on unloading tape Drive FLASHES Drive Tape and Ready FLASH Cause The drive requires cleaning Cleaning is in pro gress The drive believes the current tape or the tape just ejected is faulty The tape cartridge memory CM may be faulty The drive mechan ism has detected an error There is a firmware download problem Understanding LED sequences Action required Load the Ultrium cleaning cartridge See Cleaning cartridges on page 53 for supported cartridges and instructions If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning call for service None The cleaning cartridge will eject on completion The cleaning cycle can take up to 5 minutes to complete Unload the tape cartridge Make sure that you are using the correct format cartridge an Ultrium data cartridge or Ultrium universal cleaning cartridge See Use the correct media on page 53 Reload the cartridge If the Tape LED still flashes or starts flash
5. soreadsheets those that compress poorly are those that are either compressed as part of their format such as JPEG photographic files or stored as com pressed such as ZIP files or gz Z files on Unix platforms 63 Chapter 8 Troubleshooting 64 Problems with cartridges If you experience any problems using LTO branded cartridges check e The cartridge case is intact and that it contains no splits cracks or damage The cartridge has been stored at the correct temperature and humidity This prevents condensation See the insert included with the tape cart ridge for storage conditions The write protect switch is fully operational It should move from side to side with a positive click The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it you can force eject the cartridge If the failure occurs regularly contact Technical Support 1 Either press and hold the Eject button on the front of the tape drive for at least 10 seconds 2 Wait for the cartridge to be ejected This process may take up to 10 minutes the maximum rewind time It is important that you allow sufficient time for the drive to complete this process If you interrupt it you may damage the media or the tape drive The drive is then reset as though you had turned the power off and then on again You may lose data if you force eject a cartridge The tape may also become unreadable because an
6. 16 Windows 16 E encryption 55 backup software 17 encryption LED 48 external drive installation 37 F firmware upgrading drives 52 front panel LEDs 43 44 front view 15 H handling cartridges 59 help obtaining X host problems 63 67 me 68 inserting cartridges 50 install drive 22 installation attach mounting hardware 21 connect cables external 37 connect cables internal 24 25 28 30 external drive 37 guidelines 12 install drive 22 internal drive 19 prepare mounting bay 19 problems 61 reboot external 40 reboot internal 34 secure drive 33 verify 41 installing drivers 16 internal drive installation 19 J jammed cartridge 64 L LEDs 43 44 encryption 48 troubleshooting 45 loading cartridge 51 M media 54 mounting bay 19 mounting hardware 21 O operating systems 11 operation drives 51 optimizing performance 63 P performance optimizing 63 power cable external drive 39 power specification 16 S SCSI ID default 30 secure drive 33 supported models 11 symbols in text X T tape drive cleaning 58 technical support X text symbols X troubleshooting cartridges 64 general procedure 61 LEDs 45 optimizing performance 63 U UNIX drivers 16 Unload button 52 unloading cartridge 52 upgrading firmware drives 52 V verify installation 41 W WORM cartridges 54 write protection 57
7. 2 8 Connecting cables to the LTO 4 half height tape drive 5 Now go to Secure the drive on page 33 Connect FC and power cables A standard 4 pin power connector is used to supply the 5V and 12V power to the tape drive You must provide a Fibre Channel cable for the tape drive The tape drive has an LC style connector e Full height tape drives have two Small Form factor Pluggable SFP du plex LC fibre channel transceivers Only one port may be used ata time but both ports can be connected for path fail over if your application supports path fail over If you are using only one port you can use either port e Half height drives only have a single fixed duplex LC Fibre Channel transceiver Direct connection If you plan to connect the tape drive directly to the server you will need a 2 Gb 4 Gb or 8 Gb FC HBA A 4 Gb HBA is suitable for all supported tape drives A 1 or 2 Gb HBA might result in performance degradation when backing up highly compressible data A server that uses Fibre Channel disks needs at least two FC ports Using the same port for disk and tape access will cause performance degradation SAN connection All switches between the host and the tape drive must be of the appropriate type A 1 or 2 Gb switch in the path may result in performance degradation when backing up highly compressible data Configure zoning on the Fibre switch so only the backup servers may access the tape drive See the switch m
8. be mandatory for company confidential and financial data but not for personal data Company policy will also define how encryption keys should be generated and managed Backup applications that support encryption will generate a key for you or allow you to enter a key manually Note Encryption with keys that are generated directly from passwords or passphrases may be less secure than encryption using truly random keys Your application should explain the options and methods that are available Please refer to your application s user documentation for more information How do enable encryption Hardware encryption is turned off by default and is switched on by settings in your backup application where you also generate and supply the encryption key Your backup application must support hardware encryption for this feature to work The software supplied with the tape drive provides this support See hitp www tandbergdata com for an up to date list of other suitable backup software When will be asked to enter the key Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed from another machine You will be able to read and append the encrypted media without being prompted for a key as long as it is being accessed by the machine and application that first encrypted it There are two main instances when you will need to know the key e Ifyou try to import the media to another mach
9. container 16 C to 32 C 60 F to 90 F e Non condensing relative humidity 10 to 80 operating 20 to 60 non operating e Wet bulb temperature should not exceed 26 C 79 F Tapes intended for long term storage should be stored in the plastic containers at temperatures between 5 C and 23 C 41 F and 73 F and 20 to 60 relative humidity May 2010 59 Chapter 7 Use the correct media Notes 60 1019 Troubleshooting In this chapter e General Procedure on page 61 e Optimizing performance on page 63 e Problems with cartridges on page 64 General Procedure If a problem occurs the first step is to try to establish whether the problem lies with the cartridge the drive the host computer and connections or the way the system is being operated Has the system just been installed There could be an installation problem 1 Check through the information in the relevant installation chapter of this guide 2 Has the system booted but the operating system has not seen the tape drive Check that the drive has power the READY light should be illuminated If it is not check that the power cable is connected correctly to the tape drive If READY is illuminated check the cabling between the tape drive and the SAS controller Check the data cabling to the SAS FC or SCSI interface 4 Ifyou are connecting to a SCSI interface check that the SCSI ID is correctly set Is ther
10. of HP IBM and Quantum in the US and other countries All other product names are trademarks or registered trademarks of their respective owners Note The mostcurrent information about this product is available at Tandberg Data s web site http www tandbergdata com 1019 1019 Contents About this guide ccccceseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeseeeeees IX Intended audience ces ceesseccsceeneeeaeeaaeeeeeeaeeeaeceaeeeeceeeceaecenecseseeeeeeeeeeeeeness IX Document conventions and symbols 2 cccc scsccccesseessceeneeeeesssnessecceeeeneeedens IX Technical support cece ceeeeeeeeeeeeeeeeeeeeaeeaaeeaaaeaaeeaaeeaaeeaaeeaaeeaeeaaeeeaeeeaeeeeeeees X Product warranties ccccccccecccecccecceeeeeeeceeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeneeess X 1 Before you start asaaasssssnnnsnnsssnnnnnnnnnnnnnnnnnnnnnnnn nunun nennen nnne 11 Supported models 00 2 0 cecescccseecncececeeeeeaeeeaeceaeeeeceeeceeeceneceeeeeeeeeeeeeeeeeeeeesenees 11 Which operating systems are supported ensssessseseeseeeerrererresrrrsrrerrrrr ene 11 How do connect the drive to my server ccccceeeseeeseceeeeeeeeneeseeeceeeneeenes 12 Interface specifications and requirements for Fibre Channel drives 12 Interface specifications and requirements for SAS drives 006 12 Interface specifications and requirements for SCSI drives 005 13 Why is the SCSI
11. see Loading a cartridge on page 50 Check for damage to your media and discard it if it is damaged Use a new or known good piece of media and see if it loads If it does the original cartridge is faulty and should be discarded Check if another LTO drive of the same model will accept the cartridge If it does the original drive may be faulty Before calling customer service please check that the tape drive is responding 65 Chapter 8 Troubleshooting Notes 66 1019 Index A audience B backup software encryption 17 supported 16 backup software problems 63 buttons Unload 52 C cabling external drive 37 internal drive 24 25 internal FC drive 28 internal SCSI drive 30 cartridge loading 51 unloading 52 cartridges cleaning 53 compatibility 54 data 54 ejected 65 encryption 55 environment 59 handling 59 inserting 50 jammed 64 problems 62 removing 52 WORM 54 write protecting 57 cleaning tape drive 58 cleaning cartridges 53 compatibility backup software 16 connecting FC cables internal drive 28 connecting power cable external drive 39 connecting SAS cables external drive 37 internal drive 24 25 connecting SCSI cables internal drive 30 conventions document X text symbols X D data cartridges 54 default SCSI ID 30 document conventions X drive front view 15 installing 19 operating 51 drivers installing 16 UNIX
12. server Reboot the server to power up the tape drive and server Watch the boot screen carefully after installation If there are any error or unexpected messages go back and check the SAS cabling carefully 34 1019 May 2010 Reboot the server If this does not resolve the problem refer to Troubleshooting on page 61 for further guidelines 35 Chapter 2 Installing an internal LTO tape drive Notes 36 1019 Installing an external LTO tape drive This chapter describes how to connect your SAS tape drive to an external SAS port on the host controller or new HBA The FC and SCSI tape drives are not available as external models If you are installing an internal LTO tape drive please refer to Installing an internal tape drive on page 19 In this chapter e Connecting the tape drive to an external SAS port on page 37 e Reboot the server on page 40 Connecting the tape drive to an external SAS port May 2010 1 If installing a new HBA follow the instructions supplied with the HBA to install it and any associated drivers 37 Chapter 3 Installing an external LTO tape drive 2 Connect the purchased SAS cable to the external SAS connector on the SAS HBA 1 SAS connector on server Figure 3 1 Connecting the SAS cable to the server 38 1019 Connecting the tape drive to an external SAS port 3 Connect the SAS and power cables to the tape drive and plug the other
13. 25 Connecting cables to the LTO 4 full height tape drive 27 Connecting cables to the LTO 4 half height tape drive 27 Attaching the Fibre Channel cable to a full height tape e esses cess E T T A A E 29 Attaching the Fibre Channel cable to a half height tape QVE airesin e r ESTERE este iiteees 29 Checking the SCSI ID on a full height tape drive 30 Attaching the SCSI and power cables to a full height tape INV E E O E E E T 32 Securing full height drive mounting hardware used 34 Securing half height drive no mounting hardware used 34 Connecting the SAS cable to the server cseeeeeees 38 Figure 3 2 Figure 3 3 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 7 1 Connecting the cables to a full height tape drive 39 Connecting the cables to a half height tape drive 39 Front view of full height LTO 5 external tape drive 43 Front view of full height LTO 4 external tape drive 44 Front view of half height LTO 5 external tape drive 44 Front view of half height LTO 4 and LTO 3 external tape AVE S22 cctcwivnlactiesabulanent E elewadeadientacnstedt ancaeys 45 Inserting a cartridge into a full height tape drive 50 Inserting a cartridge into a half height tape drive
14. EOD End of Data mark may not be properly written 3 Ifthe cartridge is still jammed the tape drive has failed contact Technical Support Emergency reset As a last resort if the drive has disappeared from the system and appears to have failed it can be reset by pressing the emergency reset button Use the tip of a paperclip to press the button This will allow the drive to reset its internal hardware including the SAS port and potentially make it visible to a host again The reset process may take up to 10 minutes the maximum rewind time to complete Note This form of reset will clear the internal buffers and therefore lose any data in them If the drive was writing 1019 Problems with cartridges at the time data may be lost and the cartridge will not have an EOD which means that subsequent restores are likely to fail Discard the cartridge The drive will not accept the cartridge or ejects it immediately May 2010 The cartridge may have been damaged for example dropped or the drive may have a fault If it is a cleaning cartridge it has probably expired and should be discarded immediately For data cartridges 1 Check that the drive has power the power cable is properly connected and the Ready LED is on Check that you are using the correct media Use only Ultrium media see Use the correct media on page 53 Make sure that you have loaded the cartridge with the correct orientation
15. LTO tape drive with LEDs on page 44 e Understanding LED sequences on page 45 Front view of full height LTO tape drive with LEDs 1 On Off switch external drives 5 Drive Error LED only 2 Eject button 6 Tape Error LED 3 Reset 7 Clean LED 4 Ready LED 8 Encryption LED Figure 5 1 Front view of full height LTO 5 external tape drive Note Earlier LTO tape drives do not have an Encryption LED May 2010 43 Chapter 5 Understanding the LEDs 1 On Off switch external drives 5 Drive Error LED only 2 Eject button 6 Tape Error LED 3 Reset 7 Clean LED 4 Ready LED Figure 5 2 Front view of full height LTO 4 external tape drive Front view of half height LTO tape drive with LEDs 1 Cassette door 5 Tape LED 2 On Off switch external drives 6 Drive LED only 3 Encryption LED 7 Ready LED 4 Clean LED 8 Eject button Figure 5 3 Front view of half height LTO 5 external tape drive Note Earlier LTO tape drives do not have an Encryption LED 1019 44 Understanding LED sequences 1 Cassette door 5 Drive LED 2 On Off switch external drives 6 Ready LED only 3 Clean LED 7 Eject button 4 Tape LED Figure 5 4 Front view of half height LTO 4 and LTO 3 external tape drive Understanding LED sequences May 2010 The LED sequences in the following table relate to the Ready Drive Error Tape Erro
16. SAS cable are required LTO 4 and LTO 3 tape drives have a separate power connector on the rear of the tape drive If you are installing an LTO 5 tape drive go to Connect SAS and power cables to an LTO 5 tape drive on page 24 May 2010 25 Chapter 2 Installing an internal LTO tape drive If you are installing a FC tape drive see Connect FC and power cables on page 28 If you are installing a SCSI tape drive see Connect SCSI and power cables on page 30 1 Ifa SAS HBA is not already installed in the server follow the instructions supplied with the HBA to install it and any associated drivers before you install the tape drive Connect the purchased SAS cable to the SAS HBA Connect a spare power cord from the server s internal power supply to the power connector on the tape drive 1019 26 Connect SAS and power cables to an LTO 4 SAS tape drive 4 Connect the SAS cable to the tape drive as illustrated below Caution Never use a cable where power is supplied through the SAS connector with LTO 4 and LTO 3 tape drives because this may damage the drive Always use a spare power cable from the server s internal power supply This caution does not apply to LTO 5 tape drives 1 SAS connector 2 Power connector Figure 2 7 Connecting cables to the LTO 4 full height tape drive 1 SAS connector 2 Power connector May 2010 27 Chapter 2 Installing an internal LTO tape drive Figure
17. TANDBERG DATA Securing your Information LTO 5 and LTO 4 FH and HH Tape Drive User Guide Parn Number 1019491 01 May 2010 www tandbergdata com Copyright Part Number Copyright 2010 Tandberg Data Corporation All rights reserved This item and the information contained herein are the property of Tandberg Data Corporation No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Tandberg Data Corporation 2108 55th Street Boulder Colorado 80301 DISCLAIMER Tandberg Data Corporation makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Data Corporation reserves the right to revise this publication without obligation of Tandberg Data Corporation to notify any person or organization of such revision or changes TRADEMARK NOTICES Tandberg Data Corporation trademarks Tandberg Data Exabyte the Exabyte Logo EZ17 M2 SmartClean VXA and VXAtape are registered trademarks MammothTape is a trademark SupportSuite is a service mark Other trademarks Linear Tape Open LTO the LTO Logo Ultrium and the Ultrium Logo are trademarks
18. ades Note Certain backup applications require you to use their own Tape driver instead of the manufacturer s Tape driver 1019 Backup software Enabling encryption May 2010 The LTO 5 and LTO 4 tape drive includes hardware capable of performing data encryption while writing and data decryption while reading both at full speed This is only possible with Ultrium 3 TB and 1 6 TB media respectively See also LTO 5 and LTO 4 tape drives and encryption on page 55 If you wish to make use of the encryption capability you must enable this feature via the backup software application Refer to your supplier to find out which applications support this advanced data protection capability Chapter 1 Before you start Notes 18 1019 Installing an internal LTO tape drive If you are installing an external LTO tape drive please refer to Installing an external tape drive on page 37 Note Always refer to http www tandbergdata com to find out which HBAs and cables are appropriate for your combination of server and tape drive In this chapter e Prepare mounting bay on page 19 e Attach mounting hardware on page 21 e Install drive on page 22 e Connect SAS and power cables to an LTO 5 tape drive on page 24 e Connect SAS and power cables to an LTO 4 tape drive on page 25 e Connect FC and power cables on page 28 e Connect SCSI and power cables on page 30 e Sec
19. anual for information on zoning To connect the tape drive 1 Connect a spare power cord from the server s internal power supply to the power connector on the tape drive 28 1019 Connect FC and power cables 2 Remove the FC port caps if necessary Attach one end of the Fibre Channel cable to The FC optical connector on the tape drive as shown below 1 FC optical connector Port A 2 FC optical connector Port B standard optional 3 Power connector Figure 2 9 Attaching the Fibre Channel cable to a full height tape drive 1 Power connector 2 FC optical connector Figure 2 10 Attaching the Fibre Channel cable to a half height tape drive 3 Attach the other end of the FC cable to a switch or HBA May 2010 29 Chapter 2 Installing an internal LTO tape drive 30 Connect SCSI and power cables To support the high performance of the tape drive it is important that you connect to a recommended SCSI bus and use a suitably rated SCSI cable Check the drive s SCSI ID Your DAT drive is shipped with a default SCSI ID of 2 Each device on the SCSI bus must have an unique SCSI ID number The drive can be assigned any unused ID between 0 and 15 Do not use SCSI ID 7 which is reserved for the SCSI controller SCSI ID 0 is typically assigned to the boot disk and should also not be used unless the tape drive is on a dedicated SCSI bus Caution Static electricity can damage electronic components Always wear a
20. ation supplied with your backup application This will also highlight any default states for example when copying tapes that may need changing if using encrypted tapes Write protecting cartridges Warning Always remove the cartridge from the tape drive before you change the write protection If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge May 2010 57 Chapter 7 Use the correct media e To write protect a cartridge push the switch to the right to prevent any data recording on the cartridge Note the padlock on the tab that indicates that the cartridge is protected To write enable a cartridge push the switch to the left to allow data re cording on the cartridge Figure 7 1 on page 58 illustrates the location of the write protect tab 1 Write protect tab Figure 7 1 Write protecting a cartridge Write protection will not protect your cartridges against magnets Write protection will not prevent a cartridge being erased by bulk erasure or degaussing Do not bulk erase LTO format cartridges This will destroy pre recorded servo information and make the cartridge unusable Cleaning the tape drive You must use the Ultrium Universal Cleaning Cartridge with LTO tape drives as other cleaning cartridges will not load and run To clean the tape drive LTO tape drives do not require regular cleaning An Ultrium Universal Cleaning Cartridge should onl
21. bus type important 200 00 eeeeeeeeeeeeeeeeeeeeeees 13 Your LTO tape drive 22 0 0 cece eeeeeseeesseeeceeeeeesaeeaaeeaaeeaaeaaaeaaeeeaesaaeeaaeeaaeeaeeeaeeeas 15 Power specifications ceccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeseeeeeeeseeeseeeteeeneeee 16 DIV GUS ta es cece cae chee Sree E ort dace ede E ante 16 Backup software cece eeeeeeecececeeaeeeeaeeaaeeaaeeaaecaeceaeccaeccaecceeeeeeceeeeeeseeeeeneseeess 16 Enabling encryption e2cccccrecessdectenecte ticasdecocstecsewvededducetieest daemon serials 17 2 Installing an internal LTO tape drive ccceeeeeeeees 19 Prepare mounting DAY siciicsistccniecccsaviassecettctensazasiaecontawcaunndacsdscenkerestxvanwaacenees 19 Attach mounting hardware 2ocrecsdaesccecntccattnsedss crane tedecsdnieecedideasieiade 21 lastall Arve is ciesatiavserasaisaidessadspisaardavivgetansigsisaben p E EET 22 Connect SAS and power cables to an LTO 5 SAS tape drive 06 24 Connect SAS and power cables to an LTO 4 SAS tape drive 065 25 Connect FC and power Cables cccccsscceseceneececeeecceeccceeceeceeeceeeceeeeeeeeeess 28 Connect SCSI and power Cables cccccccccccccceceeeeeceeceeeeeeeeeeeeeeeeeeeeesteess 30 Check the drive s SCSI ID cee cceeececeeceeeeeeeceeeeeeeeeneeseeseeeeeeeeneeenseenea 30 Connect the Cables ccccccccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeseeesesseeeneeesess 31 Secure the rive aroen
22. cncccezanntsdiuddaxaneteleoaemamensdoceses 61 General PROC SOUS sisisi noinki aan aa cere cieaduadannendceeamareancee 61 Optimizing performance cccccsecceeceecceecceeceeeccececeecceccceceeeeeeeeeeeeeeeeeeeteess 63 Problems with Carnes ccsiscatnciadicvscseacetiacener aia se doutkataveecete salncteetrecabsanettece 64 The cartridge is jammed sseeeesessssesssssssorrrrrrnnrerrnrnunnnnnunrnnnnneseseeeeenneee 64 Emergency ESC lt ieriiatinuttaccuetatisnnetebiakaunie innad kiniinin 64 The drive will not accept the cartridge or ejects it immediately 65 ale ED sspears ene ne ene E eer amen Se erie eee een er eene tee 67 1019 May 2010 Figure 1 1 Figure 1 2 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 3 1 Figures Front view of full height LTO 5 external tape drive 15 Front view of half height LTO 5 external tape drive 15 Attaching mounting rails to a full height tape drive 22 Attaching locating screws to a half height tape drive 22 Installing a full height tape drive n 23 Installing a half height tape drive eee eeeeeeeeeeeeeereeeeeenee 23 Connecting cables to the full height LTO 5 tape drive 25 Connecting cables to the half height LTO 5 tape drive
23. drive It may be used for up to 50 cleans Note Do not use the earlier LTO cleaning cartridge Blue May 2010 53 Chapter 7 Use the correct media Data cartridges LTO tape drives use Ultrium tape cartridges These are single reel cartridges that match your drive s format and are optimized for high capacity throughput and reliability Compatible media can be recognized by the LTO logo which is the same as the logo on the front of your drive Do not use other format cartridges in your tape drive and do not use Ultrium cartridges in other format tape drives For optimum performance always use a data cartridge that matches the specification of your tape drive see Table 7 1 on page 54 A lower specification will have a lower transfer speed and may not support write activities a higher specification will not support read or write We recommend Ultrium 3 TB RW and 3 TB WORM tape cartridges for use with LTO 5 tape drives e We recommend Ultrium 1 6 TB RW and 1 6 TB WORM tape cartridges for use with LTO 4 tape drives Werecommend Ultrium 800 GB RW and LTO Ultrium GB WORM tape cartridges for use with LTO 3 tape drives Table 7 1 Data cartridge compatibility Ultrium Ultrium Ultrium 200 GB 400 GB 800 GB data cart data cart data cart ridge ridge ridge not suppor not suppor Eo ted ted read only read write not suppor write ted read only once read many LTO 4 read write w
24. e How do connect the drive to my server on page 12 e Your LTO tape drive on page 15 e Power specifications on page 16 e Drivers on page 16 e Backup software on page 16 Supported models This guide describes how to install and operate the following LTO tape drive models LTO 5 SAS and FC internal tape drives e LTO 5 SAS external tape drives LTO 4 SAS FC and SCSI internal tape drives e LTO 4 SAS external tape drives For a detailed product specification please refer to http www tandbergdata com Which operating systems are supported May 2010 LTO tape drives can be connected to servers running under Windows Linux and other major operating systems Refer to http www tandbergdata com for the most recent information about the operating system versions that are supported Chapter 1 Before you start How do connect the drive to my server LTO 5 and LTO 4 tape drives are available with a SAS or FC interface The LTO 4 internal tape drive is also available with a SCSI interface Interface specifications and requirements for Fibre Channel drives The Fibre Channel tape drive can be connected directly to the server with a host bus adapter HBA or through a storage area network SAN Table 1 1 FC drive interface speeds LTO generation Supported speeds LTO 4 1 Gb 2 Gb 4 Gb LTO 5 2 Gb 4 Gb 8 Gb If you plan to connect the tape drive directly to the server you will n
25. e a E E E E 33 Reboot the server ccccccccccccccccecceeeeeceeeeeeecceeceeeccecceececeeceeeeeseeeeeeeseeeeeeeseness 34 3 Installing an external LTO tape drive eeeeeeeeeeeeeees 37 Connecting the tape drive to an external SAS port cccceceeceeeeeeeeeeeeeees 37 Reboot the server o cccceccscccsccceeccaeccaeccecceecececcaeceecceeeccecceeseesceeeseeseeeeseeeteess 40 A Verify installation ccccceceeeeeeeeeeeeeeeeeeneeeeeeseeeeeeeeeeseeenees 41 May 2010 5 Understanding the LEDS 0 ccccceseeseeeeeeeeeeeeeeeeeeseeeeees 43 Front view of full height LTO tape drive with LEDS eee eeeeeee 43 Front view of half height LTO tape drive with LEDS n se 44 Understanding LED sequences cccc icnescteecdtdiisiwisiecsoedsaiiensteteentle 45 Encryption LED LTO S models only csiccttcieresintiiiiotscnenemiascetselecnniiayue 48 6 Operating your tape drive ssssssssssssssnennnnnnnnnnnnnnnnnnnnnn nnmn 49 Loading a cartridge da deessacasctcedeneuaencs inina naanin akana aiak nananet 50 Unloading a cartridge sicsisisccieccctscassvinsteconteesene ariancetiedaradauchixceceteantaeaesiecentans 51 Removing power from the drive 2 ccccccccescsccsceeeseeseesesceceeseeseneeesstensnnteceees 52 7 Use the correct media ccccsceeeeeeeeeeeeeneeeesseeeeeeeeeeeeees 53 RAT Scot she ieece recep escent ire des aa a e a aN 53 Cleaning cartridges uta ce zrtes sor ceentsaandeasthatcttutenteacsuetenidea
26. e a SCSI system conflict Has the SCSI bus been correctly terminated Are appropriate drivers and application software installed on the host Check the environmental conditions against the specified limits May 2010 61 Chapter 8 Troubleshooting 62 Table 8 1 Environmental specifications for LTO tape drives Temperature range Non condensing hu midity range 50 to 95 F 10 to 40 Operating C at a minimum of 6 CFM airflow Storage 40 to 151 F 40 to 10 to 95 RH non g 66 C condensing Are you using new cartridges or a different brand of cartridge Have you been using the particular cartridge for a very long time 20 to 80 RH non condensing The problem could lie with the cartridge 1 Check through the media chapter on Use the correct media on page 53 2 Check that you are using an Ultrium cartridge Compatible media can be recognized by the LTO logo which is the same as the logo on the front of your drive 3 Use the correct media type for example Ultrium 3 TB RW and Ultrium 3 TB WORM tape cartridges for use with LTO 5 tape drives Ultrium 1 6 TB RW and Ultrium 1 6 TB WORM tape cartridges for use with LTO 4 tape drives e Ultrium 800 GB RW and Ultrium 800 GB WORM tape cartridges for use with LTO 3 tape drives 4 Has the cartridge been write protected see Write protecting cartridges on page 57 5 Clean the tape heads with the cleaning cartridge
27. eeaileisotceenteriadsasltnas 53 Data CAMO GGS ccssiccocecctsucetsnntcxanievantcueecdvccnunnasshrcsniinosteeesedsaccxerdixentietedt 54 WORM data cartridges nce aoe eats acetic heed racdpigeneu eee ren KANNE EEE 54 LTO 5 tape drives and partitioning ccccccccccceccceceeeeeeeeeeeeeeeeeeeeteeeeeeeeeeens 55 LTO 5 and LTO 4 tape drives and encryption 0 0 00eeeeeeeeeteeeeeeeee 55 When should use encryption cccccccecceccee ee eeeeneceeneeeeeeeeeneeeneeee 56 How do I enable encryption s ticiecidncetcccticesatessaueicuniaceetaamseccetiaweidee 56 When will be asked to enter the key cceeeeeseseeteeeseeeeeeeseeeee 56 What happens if don t remember the key ccesccesseeeeeeeeeeeeeeees 56 Does encryption affect tape drive performance cscceeeeeeeeeeeees 57 Does the tape drive encrypt media in an earlier Ultrium format 57 Where can get more information 2 0c ccceeeseesecseneeeeeneenneseeeeteee 57 Write protecting cartridges ccccccscseceeeeceeseesesecenenteneseenesssonneeeeeeeeseanenees 57 Cleaning the tape drive ix icscciscactcecetsiansstiensacessneinystceonisnanee seven cetskientnsentatinnens 58 Handling cartridges ssxsscacincscsectesnaacerivtdedendeeevdenmesteenedavinisdi unde AE EKEk 59 Operating and storage environment 0 cccccceeee ee eeeeeeeeeeeeeeneeseeeeeeaneeee 59 8 Troubleshooting ccc cecestcsiecncndi
28. eed a 2 Gb or 4 Gb Fibre Channel HBA A 4 Gb HBA is recommended for all supported drive types due to performance requirements Check http www tandbergdata com to verify that your HBA is supported on your server and qualified for the tape rrive A 1 or 2 Gb HBA might result in performance degradation when backing up highly compressible data In a SAN installation all switches between the host and the tape drive must be of the appropriate type A 1 or 2 Gb switch in the path may result in performance degradation Configure zoning so only the backup servers may access the tape drive Interface specifications and requirements for SAS drives Table 1 2 SAS drive interface speeds LTO generation Supported speeds LTO 4 1 5 Gb 3 Gb LTO 5 1 5 Gb 3 Gb 6 Gb Caution High quality SAS cables rated at the transfer rate of the SAS components are required Always verify that the SAS cable you are using is rated for the data transfer speed of the interface of your components SAS cables described as equalized may not support 6 Gb s data rates and should not be used with LTO 5 1019 How do I connect the drive to my server tape drives unless these cables are verified for 6 Gb s data rates For optimum performance only use cables of the length specified as qualified for your products Interface specifications and requirements for SCSI drives Use an LVDS compatible ribbon cable to connect the tape drive to a spare 68 pin high den
29. end of the power cable into the power outlet MM Figure 3 2 Connecting the cables to a full height tape drive 1 SAS connector 3 Power on off switch 2 Power connector Figure 3 3 Connecting the cables to a half height tape drive Caution Always use the supplied power cable which is correct for your geographical location May 2010 39 Chapter 3 Installing an external LTO tape drive Reboot the server Switch on the tape drive and power up the server The power on off switch is on the front panel Watch the boot screen carefully after installation If there are any error or unexpected messages go back and check the cabling carefully If this does not resolve the problem refer to Troubleshooting on page 61 for further guidelines 40 1019 Verify installation Once you have installed the drive hardware check that drivers have been installed correctly and you have the correct version of backup software and verify that the tape drive is functioning properly before you store your valuable data 1 Switch on the drive and the server 2 The tape drive will run its hardware self test which takes about 5 seconds If self test passes the green Ready LED flashes and then shows steady green If the test fails the Drive Error and Tape Error LEDs flash while the Ready and Clean LEDs are off This continues until the drive is reset See understanding LEDs on page 43 for more information abou
30. fferential HVD SCSI devices May 2010 Chapter 1 Before you start Table 1 3 Supported SCSI bus types SCSI Bus Type Supported Ultra160 LVD Ul l tra320 LVD Yes These are recommended configurations Ultra2 LVD Ultra Yes These are supported but performance may Wide LVD be impaired Ultra wide single Yes But this is not a recommended configuration ended as it will restrict performance Yes But this is not recommended as it will severely restrict performance and you will need a suitable cable or adapter High Voltage Differ No The drive will not work and you may damage ential the drive or controller Ultra narrow single ended 14 1019 Your LTO tape drive Your LTO tape drive May 2010 1 On Off switch external drives 5 Drive Error LED only 2 Eject button 6 Tape Error LED 3 Reset 7 Clean LED 4 Ready LED 8 Encryption LED Figure 1 1 Front view of full height LTO 5 external tape drive 1 Cassette door 5 Tape LED 2 On Off switch external drives 6 Drive LED only 3 Encryption LED 7 Ready LED 4 Clean LED 8 Eject button Figure 1 2 Front view of half height LTO 5 external tape drive Note LTO 4 and earlier tape drives do not have an Encryption LED Chapter 1 Before you start Power specifications Power for the LTO 5 SAS internal tape drive is supplied through the SAS cable For all earlier models of LTO SAS tape drive and
31. for all SCSI and FC tape drives a separate power cable is required see http www tandbergdata com For a detailed product specification please refer to http www tandbergdata com Drivers The manufacturer s Tape driver is suitable for use in most applications but refer also to the documentation of your software application to ensure you are using the recommended driver On Windows systems we strongly recommend that you use the installer package supplied by your manufacturer to install the drivers Updates to the drivers may be provided from time to time on http www tandbergdata com We recommend that these are installed after using the installer package On Linux and UNIX operating systems drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system Backup software For optimum performance it is important to use a backup application that is appropriate for your system s configuration In a direct attach configuration where the tape drive is attached to a standalone server you can use backup software that is designed for a single server environment In network configurations you will need backup software that supports enterprise environments Further details about suitable products can be found on hittp www tandbergdata com It is important to check for software compatibility and install any recommended upgr
32. green Unloading a cartridge Caution Never try to remove a cartridge before it is fully ejected May 2010 51 Chapter 6 Operating your tape drive 1 Press the Eject button on the front panel Figure 6 3 Ejecting a cartridge from a full height tape drive 1 Eject button Figure 6 4 Ejecting a cartridge from a half height tape drive 2 The drive will complete its current task rewind the tape to the beginning and eject the cartridge The rewind process may take up to 10 minutes The Ready light will flash to indicate that the unload is still in progress Removing power from the drive To ensure reliable operation do not remove power from the drive during read write fast search load and unload activities Do not remove power during a firmware upgrade 52 1019 Use the correct media For best performance we recommend branded media See hitp www tandbergdata com for recommended products In this chapter e Cartridges on page 53 e WORM data cartridges on page 54 e LTO 5 and LTO 4 tape drives and encryption on page 55 e Write protecting cartridges on page 57 e Cleaning the tape drive on page 58 e Handling cartridges on page 59 e Operating and storage environment on page 59 Cartridges Cleaning cartridges The recommended cleaning cartridges is the Ultrium Universal Cleaning Cartridge This cleaning cartridge is designed to work with any LTO
33. he engagement of the screw into the drive If you remove an existing drive do not assume the screws that you remove are the correct length for your new LTO drive Always use 3 mm screws and use washers or shims to tighten if necessary Different models of server require different mounting methods Always refer to your server documentation for details The following diagrams illustrate common mounting methods If mounting hardware is supplied with your tape drive it may not be exactly the same as shown in the illustrations 21 Chapter 2 Installing an internal LTO tape drive 1 M3 mounting screws 2 M3 offset mounting screws Figure 2 2 Attaching locating screws to a half height tape drive Install drive Note If cable access for the tape drive bay is awkward it may be easier to access power and other connections if the tape drive is installed in the top bay You may need to move other devices to lower bays to achieve this Refer also to your server documentation Slide the tape drive into the open bay aligning the tray or rails with the slots in the bay as shown below 1019 22 Install drive Figure 2 4 Installing a half height tape drive Note The illustration shows a server that uses mounting rails If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive Do not secure the drive at this point because you may have to
34. height tape drives The server must provide forced cooling and be capable of drawing 6 cfm 0 17 m minute or 10 08 m hour of air through the tape drive at 35 C ambient operation This rises to 8 cfm at 40 C ambient operation Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained Half height tape drives The server must provide forced cooling and be capable of drawing 6 cfm 0 17 m minute or 10 08 m hour of air through the tape drive at up to 40 C ambient operation This reduces to 4 cfm at 35 C ambient operation Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained Remove the filler panel from a spare 5 inch bay of your server as described in your server s documentation With some servers you must also remove the half height device divider You are now ready to install your tape drive 1019 Attach mounting hardware Attach mounting hardware May 2010 If your server requires special rails or other hardware to install the tape drive mount them on the tape drive now If your server does not require special mounting hardware proceed to Install drive on page 22 now Please check your server documentation to ascertain the correct method of mounting and to check whether mounting hardware is provided with the server or must be purchased separately f Caution The LTO half height drive only allows 3 mm of t
35. ine or another instance of the backup application e If you are recovering your system after a disaster What happens if don t remember the key If you are unable to supply the key when requested to do so neither you nor Technical Support will be able to access the encrypted data 56 1019 Write protecting cartridges This guarantees the security of your data but also means that you must be careful in the management of the encryption key used to generate the tape encryption keys and store them in a secure place separate from the computer running the backup software Warning You should keep a record or backup of your Does encryption affect tape drive performance Hardware encryption can be used with or without compression and without speed or capacity penalties Does the tape drive encrypt media in an earlier Ultrium format No Encryption is supported only on Ultrium 3 TB and Ultrium 1 6 TB media R W and WORM Encrypted Ultrium 3 TB and 1 6 TB tapes can be read on any compatible LTO tape drive that supports hardware encryption LTO 5 tape drives can read and write encrypted Ultrium 3 TB media and Ultrium 1 6 TB media LTO 4 tape drives can read and write encrypted Ultrium 1 6 TB media Hardware encryption is not supported on any earlier Ultrium media such as Ultrium 800 GB and Ultrium 400 GB Where can I get more information For detailed instructions about enabling encryption please refer to the document
36. ing during the next backup load a new or known good cartridge If the Tape LED is now off discard the suspect tape cartridge If it is still on call for service Write protect the cartridge by sliding the switch on the tape cartridge see Write protecting cartridges on page 57 The tape can be loaded and the data read Once the data is recovered the cartridge must be discarded Load a new cartridge If the error persists power cycle or reset the drive If the Drive LED remains on call for service Insert a cartridge to clear the LED sequence If the condition persists call for service 47 Chapter 5 Understanding the LEDs LED Sequence Cause Action required Drive and Ready Power cycle or reset the drive ON with Tape and 4 Clean OFF The drive has a Upgrade the firmware If the firmware error condition persists call for Alternates service repeatedly Encryption LED LTO 5 models only The encryption LED may be blue or amber as described in the following table The state of the other LEDs depends upon the activity as described below Table 5 2 Encryption LED LTO 5 tape drives only Encryption LED Blue or Amber C wo The drive is idle and there is no encryption key Off with Ready flashing The tape drive is reading writing unencrypted green data from another host or unloading a cartridge n solid blue The drive is idle but the encryption key is loaded The d
37. lined text http website addresses www tandbergdata com e Keys that are pressed e Text typed into a GUI element such as a box Bold text GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis File and directory names System output Monospace text Code Commands their arguments and argu ment values Monospace italic Code variables text Command variables Monospace bold text Emphasized monospace text May 2010 About this guide Warning Indicates that failure to follow directions could result in bodily harm or death Caution Indicates that failure to follow directions could result in damage to equipment or data Important Provides clarifying information or specific instructions Note Provides additional information Technical support For worldwide technical support information see http www tandbergdata com Before contacting support collect the following information Product model names and numbers Technical support registration number if applicable Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about product warranties see htto www tandbergdata com 1019 Before you start In this chapter e Supported models on page 11 e Which operating systems are supported on page 11
38. move the drive to get the cables into place May 2010 23 Chapter 2 Installing an internal LTO tape drive Connect SAS and power cables to an LTO 5 SAS tape drive Important A SAS HBA and appropriate SAS cable are required LTO 5 tape drives require a SAS cable with power connector See Connect SAS and power cables to an LTO 4 tape drive on page 25 if you are installing an LTO 4 or earlier tape drive If you are installing a FC tape drive see Connect FC and power cables on page 28 If you are installing a SCSI tape drive see Connect SCSI and power cables on page 30 1 Ifa SAS HBA is not already installed in the server follow the instructions supplied with the HBA to install it and any associated drivers before you install the tape drive 2 Connect the purchased SAS cable to the SAS HBA Connect a spare power cable from the server s internal power supply to the power connector on the SAS data cable 1019 24 Connect SAS and power cables to an LTO 4 SAS tape drive 4 Connect the SAS cable to the tape drive as illustrated below 1 Power connector 2 SAS connector Figure 2 5 Connecting cables to the full height LTO 5 tape drive 1 SAS connector 2 Power connector Figure 2 6 Connecting cables to the half height LTO 5 tape drive 5 Now go to Secure the drive on page 33 Connect SAS and power cables to an LTO 4 SAS tape drive Important A SAS HBA and appropriate
39. n antistatic wriststrap if possible If not to equalize the electromagnetic charges touch a bare metal part of the server such as the back plate before you remove the tape drive from its bag NC 8 4 2 1 NC 8 4 2 1 NC 8 4 2 1 NC8 4 2 1 NC 8 4 2 1 eae i bi 0000 o ooo of o o o o ojo o o o o oflo o o o o o o 2 3 5 Figure 2 11 Checking the SCSI ID on a full height tape drive 1 Determine whether you need to change the SCSI ID from the default of 2 1019 Connect SCSI and power cables 2 Change the tape drive s SCSI ID if necessary The SCSI ID is set using jumpers on a set of pins at the rear of the drive as illustrated Use tweezers or small pliers to move the jumpers to the pattern corresponding to the ID you want Do not remove the TP jumper It should always be set Note Spare jumpers will be attached to the drive The drive is supplied with compression enabled It can be disabled by removing the compression jumper but this is not generally recommended Connect the cables May 2010 1 Check your server or HBA documentation to ensure that the SCSI bus and cabling supports up to Ultra160 bus speeds 31 Chapter 2 Installing an internal LTO tape drive 2 Attach a spare power cable from the server s internal power supply to the power connector Attach a spare connector on the server s built in SCSI bus or HBA s SCSI ribbon cable to the SCSI connector of the drive as shown in the following figure
40. r and Clean LEDs The LTO 5 tape drive also has an Encryption LED that describes encryption status This is described separately in Encryption LED on page 48 The meaning of different patterns of LEDs without encryption enabled is as follows 45 Chapter 5 Understanding the LEDs Table 5 1 Ready Drive Error Tape Error and Clean LED sequences LED Sequence Action required Make sure the drive is switched on The power on off switch on an external drive incorporates a green LED Check the power cable connection and replace the cable if necessary On external power may be faulty drives you can use the power All LEDs OFF or may have been cable from your monitor or power cycled or re another device to check that Se GunNG a fim the connection is working walonniers If the power supply is present and all LEDs remain off power cycle or reset the drive see Problems with cartridges on page 64 If it still fails call for service Drive may not have Power cycle or reset the drive Ready and Clean The drive has failed see Problems with OFF Drive and to execute power on Cartridges on page 64 Tape FLASH self test POST If the error condition reappears call for service Ready is ON The drive is ready None This is normal for operation None If the drive is upgrading firmware do not reset or power cycle it The drive is carrying Ready FLASHES out a normal activity
41. rite once read many LTO 3 read only read write Capacity assumes 2 1 compression WORM data cartridges Ultrium 1 6 TB data cart ridges read write write once read many read write write once read many not suppor ted Ultrium 3 TB data cartridges read write write once read many not suppor ted not suppor ted LTO tape drives include support for both re writable and Write Once Read Many WORM data cartridges WORM cartridges provide for an 54 1019 LTO 5 tape drives and partitioning enhanced level of data security against accidental or malicious alteration of data on the tape cartridge The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge but the user will be unable to erase or overwrite data on the cartridge Any attempt to modify a WORM cartridge to enable writing over existing data will result in the media becoming permanently write protected It should still be readable in a WORM drive depending upon the severity of the tampering but no further appended backups will be possible WORM data cartridges are clearly identified by their distinctive two tone cartridge color They can only be used with LTO tape drives that support the WORM feature To check whether your backup or archive software application supports WORM cartridges refer to http www tandbergdata com LTO 5 tape drives and partitioning The LTO 5 tape drive supports t
42. rive is ready to read write encrypted data On solid blue with A flashing green The drive is reading writing encrypted data There is an encryption related error This is cleared after unload executes or successful en cryption decryption resumes Alternate flashing blue and amber Note The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application See http www tandbergdata com for backup application compatibility 48 1019 May 2010 Operating your tape drive In this chapter Loading a cartridge on page 50 Unloading a cartridge on page 51 Removing power from the drive on page 52 49 Chapter 6 Operating your tape drive Loading a cartridge 1 Arrow indicates leading direction 2 Label area 3 Ready LED Figure 6 1 Inserting a cartridge into a full height tape drive 1 Arrow indicates leading direction 2 Cartridge door 3 Label area 4 Ready LED Figure 6 2 Inserting a cartridge into a half height tape drive 50 1019 Unloading a cartridge 1 Insert the cartridge into the slot in the front of the drive with the white arrow uppermost and facing the drive door 2 Apply gentle pressure until the drive takes the cartridge and loads it The Ready light flashes green while the drive performs its load sequence When the cartridge is loaded the Ready light shows steady
43. s expected for example if backup windows are longer than expected please consider the following points before contacting Technical Support May 2010 Disk subsystem A single spindle disk will not be able to deliver good data throughput for an LTO tape drive at any compression ratio To maximize the capability of these tape drives utilize aggregated disk sources RAID with multiple disk spindles System architecture Be aware of the architecture of your data protection environment multiple clients backed up over a network may mean you are unable to take ad vantage of the LTO tape drive because the Ethernet infrastructure con necting such systems may limit performance Some enterprise class backup applications can be made to interleave data from multiple sources such as clients or disks to keep the tape drive working at optimum performance Tape media type The data cartridge should match the specification of the tape drive A lower specification will have a lower transfer speed see Data cartridges on page 54 Data and file types The type of data being backed up or restored can affect performance Typically small files incur greater overhead in processing and access than large files Equally data that is not compressible will always limit the speed at which the drive can write read data You will achieve no more than native rates with uncompressible data Examples of files that compress well are plain text files
44. see Cleaning cartridges on page 53 Make sure you are using the Ultrium Universal Cleaning Cartridge Try the operation again If the problem still occurs try using a different cartridge If the problem is still there the problem probably lies with the drive or the host computer Has the drive been moved recently Have any cables been disconnected and reconnected Has the environment changed unusually hot cold damp or dry Has there been dust or dirt near the drive Have reasonable precautions against static been taken The problem could lie with the drive 1 Check the cables and connectors 2 Clean the tape heads with the cleaning cartridge 1019 Optimizing performance If the problem persists check the environmental conditions against the specified limits see Table 8 1 on page 62 or refer to http www tandbergdata com Perhaps move the drive to a more suitable site Has a new operating system been installed in the host computer Has new backup software been installed The problem could lie with the host or the software Consult the computer s operating manuals the software manual or seek help from a service engineer Optimizing performance Various factors can affect tape drive performance particularly in a network environment In nearly all cases when performance is not as expected it is the data rates of the disk subsystem that cause the bottleneck If your tape drive is not performing as well a
45. sity HD wide SCSI connector on the host server The cable must be terminated The following guidelines apply For optimum performance the drive should be the only device on the SCSI bus e Always terminate the SCSI bus e Do not attach the drive to the same SCSI bus as your disk drive or to a RAID controller unless you are connecting to a server with a Smart Array 6i RAID controller You will need a properly installed and configured SCSI host bus adapter HBA or a built in SCSI controller on your server and a suitably rated SCSI cable Note Always refer to http www tandbergdata com to ensure that you are connecting to a supported HBA running the recommended firmware version Why is the SCSI bus type important The SCSI bus type determines the speed at which data can be transferred between devices on the bus and the maximum length of cable that can be used The drives support a burst transfer rate of 160 MB sec To benefit from this level of performance it is important to ensure that the drives are connected to a SCSI bus of a similar or higher specification This means that you need An Ultra160 or Ultra320 SCSI bus If you attach the drive to a lower specification SCSI bus it will still work but data will not be transferred as quickly e LVD rated SCSI cabling and terminators The LVD interface enables the data to be transferred at the drive s maximum rate Note The drives are not compatible with high voltage di
46. t front panel lights e Installing drivers Windows We recommend that you download the latest driver from http www tandbergdata com before installation When the Windows Found New Hardware wizard runs follow the on screen instructions to install drivers from the download location Installing drivers other operating systems Drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system Note Certain backup applications require you to use their own Tape driver instead of the manufacturer s Tape driver 3 Verify that the tape drive installation was successful For all operating systems ensure that you have downloaded any upgrades necessary for your backup application Check htip www tandbergdata com for software compatibility and install any recommended upgrades May 2010 41 Chapter 4 Verify installation 5 Carry out a backup and restore test to check that the drive can write data to tape Use a blank cartridge Native backup applications can be used to check basic tape drive operation but they will not support all the advanced features of your tape drive We recommend that you upgrade your software application before running this test 42 1019 Understanding the LEDs In this chapter e Front view of full height LTO tape drive with LEDs on page 43 e Front view of half height
47. ure the drive on page 33 e Reboot the server on page 34 Prepare mounting bay You need one industry standard 54 inch half heightfull height bay in which to install the LTO tape drive Warning To avoid personal injury or damage to the server or tape drive ensure that the server is disconnected May 2010 19 Chapter 2 Installing an internal LTO tape drive 20 from the mains power supply while you install the drive f Caution Static electricity can damage electronic components Always wear an antistatic wriststrap if one is available If not after you have disconnected power from the server and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive before installing it Assemble the necessary tools and materials e Phillips screwdriver e Flat bladed screwdriver if your server uses slotted screws e Torx screwdriver if your server uses torx screws e Your server manuals for reference during installation Perform a normal system shutdown and turn off the server and any connected peripherals Remove the cover and front panel from the server as detailed in your server s documentation As you work inside the server you may have to disconnect other signal cables or power cables from other devices to maneuver the new drive into place If you have to do this make a note of their position and connections so you can put them back correctly later Note Full
48. wo tape partitions when used with Ultrium 3 TB R W cartridges Tape partitioning is not supported with WORM cartridges or with earlier generations of cartridge It is not supported on earlier generation tape drives If you insert a partitioned tape into a tape drive that does not support partitioning it will be ejected To check for the latest information about support for partitioning and any required firmware upgrades go to http www tandbergdata com Refer to your backup application s documentation for information about creating and using partitions on the tape drive LTO 5 and LTO 4 tape drives and encryption May 2010 The LTO 5 and LTO 4 tape drive includes hardware capable of performing data encryption at full speed while writing data and decrypting when reading Encryption is the process of changing data into a form that cannot be read until it is deciphered protecting the data from unauthorized access and use LTO 5 and LTO 4 tape drives use the strongest version of the industry standard AES encrypting algorithm to protect your data To make use of this feature you need e A backup application that supports hardware encryption e Ultrium 3 TB R W or WORM or 1 6 TB R W or WORM media no en cryption will be performed when writing earlier generations of tape 55 Chapter 7 Use the correct media When should I use encryption Your company policy will determine when you need to use encryption For example it may
49. y be used when the orange Clean LED is flashing 1 Insert the Ultrium Universal Cleaning Cartridge 58 1019 Handling cartridges 2 The drive will carry out its cleaning cycle and eject the cartridge on completion which can take up to 5 minutes During the cleaning cycle the orange Clean LED will be on solidly and the green Ready LED will flash Each Ultrium Universal Cleaning Cartridge cleaning cartridge can be used up to 50 times with LTO tape drives If the cleaning cartridge is ejected immediately with the Tape LED on it has expired Handling cartridges Do not attempt to clean the tape path or tape guides inside the cartridge Do not leave cartridges in the drive The tape loses tension in the power off state which can lead to problems particularly if the drive has been moved e Do not leave cartridges in excessively dry or humid conditions e Do not leave cartridges in direct sunlight or in places where magnetic fields are present for example under telephones next to monitors or near transformers e Do not drop cartridges or handle them roughly e Stick labels onto the label area only e Do not bulk erase or degauss LTO format cartridges because this will render them unusable Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows e Operation 100 C to 45 C 50 F to 113 F e Day to day storage in plastic
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