HP Pavilion g7-1365eo
Contents
1. ssssssssssseene eene 40 Backing up and recovering your information ssssssssseseem emen 40 Using Windows Backup and Restore sssssssssssseeenm menn 41 Using Windows system restore points sssssseeee emen 42 When to create restore points ssssssssssssseeeeneneeenens 42 Create a system restore point ssssssssssssseeeee eene 42 Restore to a previous date and time ssssssssssseeeee 42 9 Gustomer SUDDOEE oes repr p Pr ra ER ceive DEA CERA NE qu PER uaninen tess iouisa a FOUND PR REN FURPAA ER INS VIT 43 Contacting customer support c2 ceeceeeeeeeeeececeaeeaeceeeeeeeeeeeeeeeeeeeeeeeeeee eae enne nennen rer rrt enirn nest nennen 43 EI 44 vi B SSG TENG AGL VIN S eor sags svadios ri d vi OR FERE RE Fe Dd S A maa ra UA X etia Ka EX E ARA a FRE PRA REM REX EHE ARN ATO rR UR QNS E AUE IMPUl POWET ET EET DD m DC plug of external HP power supply ccecccecceeeeeeeeeeeeeeeeeeeenaaeaeeeeeeeeeeeeeeeeeeteneeeees Operating SNVIFOMMENE RTT ae 5r e S vii viii 1 Welcome The following sections are included in this chapter Finding information After you set up and register the computer it is importa2. NOTE Ifthe computer does not automatically restart in the HP Recovery Manager the 3 4 5 computer boot order needs to be changed Press f9 at system bootup Select the optical drive or the flash drive Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 2 3 Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 2 3 4 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select the flash drive from the boot options window Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to create backups on a regular basis How completely you are able to recover your system depends on how recent your backup is S NOTE A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted 40 Chapter 7 Backup and recovery You can back up your information to an optional external hard drive
3. You can also make long distance phone calls to land lines e Widgets Start using widgets for news weather social networking stocks a calculator sticky notes and more You can also use Widget Manager to add more widgets to the HP QuickWeb Home screen Ey NOTE For additional information about using HP QuickWeb refer to the HP QuickWeb software Help 14 Chapter 3 HP QuickWeb Starting HP QuickWeb A Tostart HP QuickWeb press the QuickWeb key or QuickWeb button on select models when the computer is off or in Hibernation The following table explains the different behaviors of the QuickWeb key or QuickWeb button on select models Key Behavior QuickWeb key or QuickWeb button on select models e When the computer is off or in Hibernation opens HP QuickWeb e When the computer is in Microsoft Windows opens the default Web browser e When the computer is in HP QuickWeb opens the default Web browser NOTE If your computer does not have HP QuickWeb software the key does not perform any action or function Ey NOTE For more information refer to the HP QuickWeb software Help Starting HP QuickWeb 15 4 Networking e Using an Internet service provider ISP e Connecting to a wireless network NOTE Internet hardware and software features vary depending on computer model and your location Your computer may support one or both of the following types of Internet access e Wi
4. Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T WOICOHIO oir rD E DEED oM vas dau E DIE EIE dr E M Ed EIC MELDE 1 Finding information sese nnm kedarra diniatan aiina iaaiiai riiai 2 2 GONE to KNOW your Computer soos con iip Re er rru x Fono Pas Ex ka Eni RR NO aae P CERO uerus Doa ED E Res e taoscEReS peamumeremuniers oben 4 Key ME 5 TouchPad ER HEGE coun etab ica din a a su iR EE Ra ied EeR 5 Bloc M 6 BUTONG rapa a sate rth E eee cette ence denen cece tah Metta scene een seen 7 OVS PME 8 gig 9 ISIGDESIde eo nece MEI MEUM UM MI IUE DIE E 9 Ec EIU 10 zr edadde aed 12 B
5. a network drive or discs Back up your system at the following times e At regularly scheduled times x TIP Setreminders to back up your information periodically e Before the computer is repaired or restored e Before you add or modify hardware or software Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 42 e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste The screen image is added to the document 4 Save and print the document Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e A Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Securit
6. and updates to your computer Help and Support also provides automated troubleshooting and links to support specialists 1 Screen brightness down Decreases the screen brightness level incrementally when you hold down this w key i Screen brightness up Increases the screen brightness level incrementally when you hold down this E key Switch screen image Switches the screen image among display devices connected to the system For IC example if a monitor is connected to the computer this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The switch screen image key can also alternate images among other devices that are receiving video information from the computer QuickWeb key e When the computer is off or in Hibernation press the button to open HP QuickWeb e When the computer is in Microsoft Windows press the button to open the default Web browser e When the computer is in HP QuickWeb press the button to open the default Web browser Previous Plays the previous track of an audio CD or the previous section of a DVD or a EE BD 20 Chapter5 Keyboard and pointing devices Icon Action Description T Play Pause Plays pauses or resumes an audio CD a DVD or a BD I Next Plays the next track of an audio CD or the n
7. computer comes with several resources to help you perform various tasks Resource Instructions for setting up the computer Contents e Howto set up the computer e Identification of computer components Getting Started To access this guide Select Start gt All Programs gt HP Help and Support HP Documentation e Computer features e Instructions for the following Connecting to a wireless network Using the keyboard and pointing devices Replacing or upgrading the hard drive and memory modules Performing a backup and a recovery Contacting customer support e Computer specifications HP Notebook Reference Guide To access this guide Select Start gt All Programs gt HP Help and Support gt HP Documentation e Power management features e Instructions for the following o Maximizing battery life E Using the multimedia features of the computer Protecting the computer Caring for the computer Updating the software Help and Support To access Help and Support select Start gt Help and Support NOTE For country or region specific support go to http Avww hp com support select your country or region and follow the on screen instructions e Operating system information e Software driver and BIOS updates e X Troubleshooting tools o Instructions for contacting customer support Regulatory Safety and Environmental Notices To access this guide Select Star
8. gesture that you want to turn on or off 3 Click Apply and then click OK Using pointing devices 25 Scrolling Scrolling is useful for moving up down or sideways on a page or image To scroll place two fingers slightly apart on the TouchPad and then drag them across the TouchPad in an up down left or right motion Ey NOTE Scrolling speed is controlled by finger speed Ef NOTE Two finger scrolling is disabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text e Zoomin by placing two fingers together on the TouchPad and then moving them apart e Zoom out by placing two fingers apart on the TouchPad and then moving them together Ey NOTE Pinching zooming is disabled at the factory 26 Chapter 5 Keyboard and pointing devices Rotating Rotating allows you to rotate items such as photos To rotate anchor your left forefinger in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock Ey NOTE Rotating is disabled at the factory E NOTE Rotating must be done within the TouchPad zone Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right EY NOT
9. safeguard your information and restore it if ever needed This chapter provides information on the following topics e Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature e Performing a system restore from the partition recovery discs or a recovery flash drive e X Backing up your information e Recovering a program or driver 37 Restore In the event of hard drive failure to restore your system to its factory image you will need a set of recovery discs or a recovery flash drive that you can create using HP Recovery Manager HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window CAUTION HP Recovery Manager partition or discs flash drive restores only software that was preinstalled at the factory Software not provided with this computer must be reinstalled manually Ey NOTE Recovery discs have been included if your computer does not have a recovery partition Creating restore media HP re
10. you can exit the program before you have finished creating the recovery discs or recovery flash drive The next time you open HP Recovery Manager you will be prompted to continue the backup creation process 38 Chapter 7 Backup and recovery To create a set of recovery discs or a recovery flash drive 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Manager gt HP Recovery Media Creation 2 Follow the on screen instructions Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state HP Recovery Manager works from recovery discs a recovery flash drive or from a dedicated recovery partition select models only on the hard drive Ey NOTE A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to correct computer issues Note the following when performing a system restore e You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as Soon as you set up the computer e Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using HP Recovery Manager e HP Recovery Manager restores only sof
11. you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Cleaning your computer Cleaning the display A CAUTION To prevent permanent damage to the computer never spray water cleaning fluids or chemicals on the display To remove smudges and lint frequently clean the display with a soft damp lint free cloth If the screen requires additional cleaning use premoistened antistatic wipes or an antistatic screen cleaner Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Clean the keyboard regularly to prevent keys from sticking and to remove dust lint and particles that can become trapped beneath the keys A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris 36 Chapter 6 Maintenance 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you
12. 1 TouchPad 6 webcam 12 wireless 6 M media controls keys 20 memory module inserting 34 removing 34 replacing 33 Index 47 memory module compartment cover removing 33 replacing 35 memory module slots 13 Microsoft Certificate of Authenticity label 44 mouse external setting preferences 23 mute key identifying 21 N network jack identifying 10 num Ik key identifying 22 0 operating environment 46 operating system Microsoft Certificate of Authenticity label 44 Product Key 44 optical drive identifying 9 P pinching TouchPad gesture 26 pointing devices setting preferences 23 ports external monitor 10 HDMI 10 USB 9 10 power button identifying 7 power connector identifying 9 power lights identifying 6 11 Product Key 44 product name and number computer 44 Q QuickWeb Home Screen 15 starting 15 QuickWeb software 14 QuickWeb key 8 20 R recovering from the dedicated recovery partition 39 recovering from the recovery discs 40 recovery discs 38 48 Index recovery system 39 regulatory information regulatory label 44 wireless certification labels 44 restore points 42 RJ 45 network jack identifying 10 rotating TouchPad gesture 27 S screen brightness keys 20 screen image switching 20 scrolling TouchPad gesture 26 security cable slot identifying 9 serial number computer 44 setup of WLAN 18 slot Digital Media 10 speakers identifying 9 supported discs 38 system recovery 39 s
13. E Three finger flicking is disabled at the factory Ey NOTE Three finger flicking must be done within the TouchPad zone Using pointing devices 27 6 Maintenance The following sections are included in this chapter e Inserting or removing the battery e Replacing or upgrading the hard drive e Adding or replacing memory modules e Updating programs and drivers e Cleaning your computer Inserting or removing the battery Ey NOTE For additional information on using the battery refer to the HP Notebook Reference Guide To insert the battery A Insertthe battery 1 into the battery bay and rotate it downward 2 until it is seated The battery release latch automatically locks the battery into place 28 Chapter 6 Maintenance To remove the battery ACAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery 2 Pivotthe battery 2 upward and then remove the battery 3 Inserting or removing the battery 29 Replacing or upgrading the hard drive CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the co
14. Getting Started HP Notebook Copyright 2011 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2011 Document Part Number 657623 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or for requesting a full refund of the computer please contact your local point of sale the seller Safety warning notice
15. NOTE The security cable is designed to act as a deterrent but might not prevent the computer from being mishandled or stolen Front 9 Left side BOSON GO Component External monitor port D Description Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation RJ 45 network jack O ae Connects a network cable 4 HDMI port Connects an optional video or audio device such as a HOMI high definition television or any compatible digital or audio component 5 USB ports 2 Connect optional USB devices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 oO Audio out headphone jack 8 Digital Media Slot 10 Chapter 2 Getting to know your computer Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices Supports the following digital card formats e MultiMediaCard e Secure Digi
16. OUON EE 13 Ea idieiicii 14 Starting HP QuickWoeb u otc eter endure enia tle x weed re x Erud Du EAA 15 Zo 0 16 Using an Internet service provider ISP sssssssssssssseeee eene enne 17 Connecting to a wireless network sssssssssesseeeeeneeeenen nnne een nennen enne nre nns 17 Connecting to an existing WLAN ssssseeennn eene nennen enne 17 Setting up a new WLAN network ssssssssseeeenen eene nnne nre enn 18 Configuring a wireless router ssssseee ene 18 Protecting your WLAN irent re S 18 5 Keyboard and pointing devIGOS ceci ense et etesns urhe ce ttn Y po aansien sasinan saisie siaa 19 Using the keyboa rd i eee N baie re aaa a ade nun 20 Using the action Keys te e aate ce E ee ERE Cea ERE Ceu ER ERES 20 Using keypads d 22 Using the integrated numeric keypad ssse en 22 Using porting GEVICES TT 23 Setting pointing device preferences sssssssssseeeenn nennen enne 23 Using the TouchPad UR 23 Turning the TouchPad off and on cccceeceeeeeeeeeeeeeee sete eneeee eee eaeeeeeetiaeeeeenes 23 NIME EET 24 SGEISCUIAG M 24 Using TouchPad gestures 22 2 iine teatri ide te d
17. T ol nx REED Product XXXXXXXX gm m E UE E EUN Warranty Ty lyOy Model XXXXXXX Component 1 Product name 2 Serial number s n 3 Part number Product number p n 4 Warranty period 5 Model description Have this information available when you contact technical support The serial number label is affixed inside the battery bay e Microsoft amp Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer e Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay e Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are affixed inside the battery bay 44 Chapter 8 Customer support 9 Specifications e Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The comp
18. a dde SEDE RD nh 25 Sorolling 25 3 5 ie dte e e pe ode FREE Feet dre eba ddnde 26 Pinching ZOOMING PETERE 26 iori 27 Flicking s c en es xls 27 D MUI CTI ERE ITI TTD CILIIS DOLIOS ULIS 28 Inserting or removing the battery ssssssssssseeeeee ener nen nnne ener enn 28 Replacing or upgrading the hard drive sssssssssseeee emm ene eene nnns 30 Removing the hard drive dI rend seriei vei ei eme Po e Re boue t 30 Installing a hard drive ou cece etter erent e ee ene ee eerie ee eee ener 32 Adding or replacing memory modules ssssssssseeeeeenee em enne nnne nnn 33 Updating programs and drivers niai eerie reed ee rua en Dade nate RA Dd EROR a ua 36 Cleaning your computer scoren eene nnnm en nh rrr en nne rrr en nennen etre nene 36 Cleaning the display rnnt retro reiten eee EO 36 Cleaning the TouchPad and keyboard sssini ainnean 36 I Backup and TCO NY ees sacs ck sas pee dr E kaa see eS aan vas va OF EYE EXER UP EET PER en 37 RESTO m M 38 Creating restore media ooo cere rr ern ne ena enne nen nnn rnnt nee rrr enne rrr ener nnne 38 Performing a system restore aide eiat rein AAR p hk ala Daex deed te ds eddie e adea da 39 Restoring using the dedicated recovery partition select models only 39 Restoring using the restore media sss nnne 40 Changing the computer boot order
19. commends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time Ey NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place Ey NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs or one recovery flash drive can be created per computer NOTE If you are creating recovery discs number each disc before inserting it into the optical drive e f necessary
20. e computer 2 Be sure that the WLAN device is on Using an Internet service provider ISP 17 3 Click the network icon in the notification area at the far right of the taskbar 4 Select a network to connect to 5 Click Connect 6 If required enter the security key Setting up a new WLAN network Required equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider ISP e A wireless router purchased separately 2 e Your new wireless computer 3 f NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration shows an example of a completed WLAN network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet Configuring a wireless router For help in setting up a WLAN refer to the information provided by your router manufacturer or your ISP The Windows operating system also provides tools to help you set up a new wireless network To use the Windows tools to set up your network select Start gt Control Panel gt Network and Internet gt Network and Sharing Center gt Set up a new connection or network gt Set up a new network Then follow the on screen instructions Ey NOTE It is recommended that you initially connect your new wireless computer to the router b
21. ext section of a DVD or a BD Volume down Decreases speaker volume d Volume up Increases speaker volume d e Mute Mutes or restores speaker sound Wireless Turns the wireless feature on or off dU NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up Using the keyboard 21 Using keypads The computer includes an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the integrated numeric keypad Component Description 1 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off remains on when the computer is turned back on 2 Num lock light e On The keypad function is numeric e Off The keypad function is navigational 3 Integrated numeric keypad Can be used like an external numeric keypad 22 Chapter5 Keyboard and pointing devices Using pointing devices Ey NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click
22. ge of the memory module 2 and then gently pull the memory module out of the memory module slot A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module y To protect a memory module after removal place it in an electrostatic safe container 7 Insert a new memory module ACAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 34 Chapter6 Maintenance c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 8 Align the tabs on the memory module compartment cover 1 with the notches on the computer 9 Close the cover 2 10 Tighten the 2 memory module compartment cover screws 3 11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer Adding or replacing memory modules 35 Updating programs and drivers HP recommends that
23. int created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions 42 Chapter 7 Backup and recovery 8 Customer support The following sections are included in this chapter e Contacting customer support e Labels Contacting customer support If the information provided in this user guide in the HP Notebook Reference Guide or in Help and Support does not address your questions you can contact HP Customer Support at http www hp com go contactHP EY NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact us html Here you can o Chat online with an HP technician Ef NOTE When technical support chat is not available in a particular language it is available in English e E mail HP Customer Support e Find HP Customer Support worldwide telephone numbers e Locate an HP service center Contacting customer support 43 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer e Serial number label Provides important information including the following
24. module slot A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module ACAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object 2YNOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the 2 memory module compartment screws 1 5 Remove the memory module compartment cover 2 Adding or replacing memory modules 33 6 Ifyou are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the ed
25. mputer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the 2 hard drive cover screws 1 5 Remove the hard drive cover 2 6 Pull firmly on the plastic tab on the hard drive cable 1 to disconnect it from the system board 30 Chapter 6 Maintenance 7 Liftthe hard drive 2 out of the hard drive bay Replacing or upgrading the hard drive 31 Installing a hard drive 1 Insert the hard drive 1 into the hard drive bay 2 Connect the hard drive cable 2 to the hard drive connector on the system board 3 Align the tabs on the hard drive cover 1 with the notches on the computer 4 Close the cover 2 5 Tighten the hard drive cover screws 3 6 Replace the battery 32 Chapter6 Maintenance 7 Reconnect external power and external devices 8 Turn on the computer Adding or replacing memory modules The computer has two memory module slots The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory
26. ness up 20 switching screen image 20 using 20 wireless 21 B backing up customized window toolbar and menu bar settings 41 personal files 41 battery bay 13 44 battery release latch 13 battery replacing 28 Bluetooth label 44 buttons left TouchPad 5 power 7 right TouchPad 5 TouchPad on off 5 C caps lock light identifying 6 Certificate of Authenticity label 44 components bottom 13 display 12 front 9 left side 10 right side 9 top 5 connector power 9 D DC plug of external HP power supply 45 Digital Media Slot identifying 10 display image switching 20 E esc key identifying 8 external monitor port identifying 10 F f11 39 flicking TouchPad gesture 27 fn key identifying 8 H hard drive installing 32 removing 30 hard drive bay identifying 13 hard drive light 11 HDMI port identifying 10 Help and Support key 20 HP Recovery Manager 39 l input power 45 integrated numeric keypad identifying 8 22 integrated webcam light identifying 12 internal microphone identifying 12 Internet connection setup 18 ISP using 17 J jacks network 10 RJ 45 network 10 K keypad integrated numeric 8 keypads identifying 22 keys action 8 esc 8 fn 8 Windows logo 8 L labels Bluetooth 44 Microsoft Certificate of Authenticity 44 regulatory 44 serialnumber 44 wireless certification 44 WLAN 44 latch battery release 13 lights AC adapter 9 caps lock 6 hard drive 11 power 6 1
27. ng It is normal for the internal fan to cycle on and off during routine operation 4 Il Hard drive bay WLAN compartment and memory module compartment Contains the hard drive memory module slots and the WLAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support Bottom 13 3 HP QuickWeb e Starting HP QuickWeb The HP QuickWeb environment provides a fun and engaging way to perform many of your favorite activities Your computer is ready to go within seconds of starting QuickWeb allowing you to rapidly access the Internet widgets and communication programs Simply press the QuickWeb key or QuickWeb button on select models and then start browsing the Internet communicating with Skype and exploring other HP QuickWeb programs Your HP QuickWeb Home screen includes the following features e Web browser Search and browse the Internet and create links to your favorite Web sites e Skype Communicate using Skype an application that uses voice over Internet protocol VoIP Skype lets you make conference calls or have video chats with one or more people at a time
28. nt to take the following steps Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information refer to Networking on page 16 Set up HP QuickWeb Immediately access the Internet widgets and communications programs without launching your main operating system For more information refer to HP QuickWeb on page 14 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer and